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E-Commerce Evaluation Form

The document contains a survey assessing various aspects of a website across several categories including graphics and design, navigation, quality of information, ease of use, and security. Respondents are asked to rate their level of agreement on a scale of 1 to 7 for 42 different statements regarding the usability and quality of the website.

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shockthug
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© Attribution Non-Commercial (BY-NC)
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136 views2 pages

E-Commerce Evaluation Form

The document contains a survey assessing various aspects of a website across several categories including graphics and design, navigation, quality of information, ease of use, and security. Respondents are asked to rate their level of agreement on a scale of 1 to 7 for 42 different statements regarding the usability and quality of the website.

Uploaded by

shockthug
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Strongly Disagree Presentation 1. The use of graphics is very appropriate for this site. 2.

The design elements are not annoying or distracting. 3. The amount of information displayed is just right. 4. The colors in this web site are pleasant. 5. This site organized its information in a way that is easy for me to understand. 6. This sites attractiveness invites me to go further into this site. 7. The website has a focus that is consistent with the business. 8. Font size, type and number of changes is appropriate. 9. There is a consistent design or theme across the pages. 10. The site is customer/client oriented. 11. The site minimizes the scrolling needed to view the pages. Navigation 12. The graphical presentation appears to be helpful in navigating. 13. I like the way the hyperlinks are embedded in this sites design. 14. Someone without knowledge about this company could easily find information. 15. Information links are located where I would expect them to be. 16. This site would enable me to get precise information quickly. 17. This web site has a navigationally efficient layout. 18. The site uses the same window rather than opening new windows. 19. The site provides a site map. 20. I can get to any location in the site in 5 "clicks" or less. 21. The site provides search and advanced search features. 22. All links work. Quality 23. Information appears to be believable. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3

Neutral 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6

Strongly Agree 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7

24. I understand the purpose of this site. 25. I would recommend this site to a colleague. 26. This site appears to make it easy to correspond with the company.

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27. I clearly understand the services and products of this company by 1 looking at this site. 28. Viewing this site gives me a good image of the company. 29. The Site clearly state policies on Privacy and Security. 30. The Site appears to be easy to maintain. 31. The Site uses secure transactions. 32. The site contains current information. 33. The site provides alternative payment methods. 34. The site remembers who I am through a login or registration. 35. The site allows for anonymous browsing. 36. The site provides information about product return (if appropriate). 37. The site is always available. 38. The site has a short "load" time. 39. The site has a short "response" time. 40. The site does not use cookies unnecessarily. 41. The cookies used (if any) do not appear to be invasive. 42. The site works with both major browsers. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

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