Congratulations, you and your MacBook Pro

were made for each other.

Say hello to your MacBook Pro.
www.apple.com/macbookpro

Built-in iSight camera and iChat

Video chat with friends and
family anywhere in the world.
Mac Help
isight

Finder
Browse your files
like you browse
your music with
Cover Flow.
Mac Help
finder

MacBook Pro

Multi-Touch trackpad
Scroll through files, adjust
images, and enlarge text
using just your fingers. Scroll Swipe

Mac Help
trackpad

Click anywhere Pinch and Rotate

expand
Mac OS X Leopard
www.apple.com/macosx

Time Machine Quick Look Spotlight Safari

Automatically Instantly preview Find anything Experience the web
back up and your files. on your Mac. with the fastest
restore your files. Mac Help Mac Help browser in the world.
Mac Help quick look spotlight Mac Help
time machine safari

iLife ’09
www.apple.com/ilife

iPhoto iMovie GarageBand iWeb

Organize and Make a great- Learn to play. Create custom
search your looking movie in Start a jam session. websites and publish
photos by faces, minutes or edit Record and mix them anywhere with
places, or events. your masterpiece. your own song. a click.
iPhoto Help iMovie Help GarageBand Help iWeb Help
photos movie record website
 Contents

Chapter 1: Ready, Set Up, Go

9 What’s in the Box
9 Setting Up Your MacBook Pro
16 Putting Your MacBook Pro to Sleep or Shutting It Down

Chapter 2: Life with Your MacBook Pro

20 Basic Features of Your MacBook Pro
22 Keyboard Features of Your MacBook Pro
24 Ports on Your MacBook Pro
26 Using the Multi-Touch Trackpad
30 Using the MacBook Pro Battery
32 Getting Answers

Chapter 3: Boost Your MacBook Pro

37 Replacing the Hard Disk Drive
44 Installing Additional Memory

Chapter 4: Problem, Meet Solution

51 Problems That Prevent You from Using Your MacBook Pro
55 Using Apple Hardware Test

Contents 5
 56 Problems with Your Internet Connection
58 Problems with AirPort Extreme Wireless Communication
59 Keeping Your Software Up to Date
60 Reinstalling the Software That Came with Your MacBook Pro
61 Learning More, Service, and Support
64 Locating Your Product Serial Number

Chapter 5: Last, but Not Least

66 Important Safety Information
69 Important Handling Information
72 Understanding Ergonomics
74 Apple and the Environment
76 Regulatory Compliance Information

Looking for Something?

82 Index

6 Contents
 1
1 Ready, Set Up, Go

www.apple.com/macbookpro
Mac Help Migration Assistant
 Your MacBook Pro is designed so that you can set it up quickly and start using it right
away. If you have never used a MacBook Pro or are new to Macintosh computers, read
this chapter for help getting started.

Important: Read all the installation instructions (and the safety information starting on
page 66) carefully before you first use your computer.

If you are an experienced user, you may already know enough to get started. Make
sure you look over the information in Chapter 2, “Life with Your MacBook Pro,” to find
out about the new features of this MacBook Pro.

Many answers to questions can be found on your computer in Mac Help. For
information about using Mac Help, see “Getting Answers” on page 32. Apple may
release new versions and updates to its system software, so the images shown in this
book may be slightly different from what you see onscreen.

8 Chapter 1 Ready, Set Up, Go

What’s in the Box

85W MagSafe Power Adapter AC power cord

Setting Up Your MacBook Pro

Your MacBook Pro is designed so that you can set it up quickly and start using it right
away. The following pages take you through the setup process, including these tasks:
 Plugging in the 85W MagSafe Power Adapter
 Connecting cables and accessing a network
 Turning on your MacBook Pro and using the trackpad
 Configuring a user account and other settings using Setup Assistant
 Setting up the Mac OS X desktop and preferences

Chapter 1 Ready, Set Up, Go 9

 Important: Remove the protective film around the 85W MagSafe Power Adapter before
setting up your MacBook Pro.
Step 1: Plug in the 85W MagSafe Power Adapter to provide power to the
MacBook Pro and charge the battery.
Make sure the AC plug is fully inserted into the power adapter and the electrical
prongs on your AC plug are in their completely extended position. Insert the AC plug
of your power adapter into a power outlet and the MagSafe connector into the
MagSafe power port. As the MagSafe connector gets close to the port, you’ll feel a
magnetic pull drawing it in.
AC plug MagSafe connector ¯ MagSafe power port

AC power cord

To extend the reach of your power adapter, replace the AC plug with the AC power
cord. First pull the AC plug up to remove it from the adapter, and then attach the
included AC power cord to the adapter, making sure it is seated firmly.

When disconnecting the power adapter from an outlet or from the computer, pull the
plug, not the cord.

10 Chapter 1 Ready, Set Up, Go

Note: When you first connect the power adapter to your MacBook Pro, an indicator
light on the MagSafe connector starts to glow. An amber light indicates the battery
is charging. A green light indicates that the battery is fully charged. If you don’t see a
light, make sure the connector is seated properly and the power adapter is plugged in.
Step 2: Connect to a wireless or wired network.
 To use a wireless network with the built-in AirPort Extreme technology, make sure the
wireless base station is turned on and that you know the name of the network. After
you turn on your MacBook Pro, Setup Assistant guides you through the connection
process. For troubleshooting tips, see page 58.
 To use a wired connection, connect one end of an Ethernet cable to your
MacBook Pro and the other end to a cable modem, DSL modem, or network.

G Gigabit Ethernet port

(10/100/1000Base-T)

Ethernet
cable

Chapter 1 Ready, Set Up, Go 11

 Â To use a dial-up connection, you need the external Apple USB Modem, available from
the online Apple Store at www.apple.com/store or from an Apple Authorized Reseller.
Connect the Apple USB Modem to a USB port on your MacBook Pro, and then
connect a phone cord (not included) from the modem into a phone wall jack.
Step 3: Press the power (®) button briefly to turn on your MacBook Pro.
You hear a tone when you turn on the computer.

® Power button
®

It takes the MacBook Pro a few moments to start up. After it starts up, Setup Assistant
opens automatically.

If your MacBook Pro doesn’t turn on, see “If your MacBook Pro doesn’t turn on or start
up” on page 53.

12 Chapter 1 Ready, Set Up, Go

Step 4: Configure your MacBook Pro with Setup Assistant.
The first time you turn on your MacBook Pro, Setup Assistant starts. Setup Assistant
helps you enter your Internet and email information and set up a user account on your
MacBook Pro. If you already have a Mac, Setup Assistant can help you automatically
transfer files, applications, and other information from your previous Mac. See the next
section, “Migrating Information to Your MacBook Pro,” for more information.

If you don’t intend to keep or use your other Mac, it’s best to deauthorize it from
playing music, videos, or audiobooks that you’ve purchased from the iTunes Store.
Deauthorizing a computer prevents any songs, videos, or audiobooks you’ve purchased
from being played by someone else and frees up another authorization for use. For
information about deauthorizing, in iTunes, open Help > iTunes Help.

Chapter 1 Ready, Set Up, Go 13

 Migrating Information to Your MacBook Pro
You can follow the prompts in Setup Assistant to migrate existing user accounts, files,
applications, and other information from another Mac computer. You can do this with
one of the following methods:
 Using a FireWire cable to connect the two computers together and transfer the
information
 Using an Ethernet cable connected directly between both computers, or connecting
both computers to the same network
 Wirelessly, directly between both computers, or with both computers on the same
wireless network

Before performing migration, use Software Update on your other Mac to ensure you
have the latest version of Mac OS X software—either Mac OS X v10.4.11 or Mac OS X
v10.5.6 (or later).

You can choose the items (user accounts, documents, movies, music, photos, and so
on) that you want to migrate to your MacBook Pro.

Important: Don’t use the other Mac for anything else until the migration is complete.

If you don’t use Setup Assistant to transfer information when you first start up your
computer, you can do it later using Migration Assistant. If the connection is terminated
during migration, you can resume the migration at a later time using Migration
Assistant on your MacBook Pro and your other Mac. Go to the Applications folder, open
Utilities, and double-click Migration Assistant.

14 Chapter 1 Ready, Set Up, Go

Step 5: Customize the Mac OS X desktop and set preferences.
Menu bar Help menu Spotlight search icon

Finder icon Dock System Preferences icon

Chapter 1 Ready, Set Up, Go 15

 You can quickly customize the desktop using System Preferences. Choose Apple () >
System Preferences from the menu bar or click the System Preferences icon in the
Dock. System Preferences is your command center for most settings on your
MacBook Pro. For more information, open Mac Help and search for “System
Preferences” or for the specific preference you want to change.

Putting Your MacBook Pro to Sleep or Shutting It Down

When you finish working with your MacBook Pro, you can put it to sleep or shut
it down.

Putting Your MacBook Pro to Sleep

If you’ll be away from your MacBook Pro for only a short time, put it to sleep. When the
computer is in sleep, you can quickly wake it and bypass the startup process.
To put your MacBook Pro to sleep, do one of the following:
 Close the display.
 Choose Apple () > Sleep from the menu bar.
 Press the power (®) button and click Sleep in the dialog that appears.
 Choose Apple () > System Preferences, click Energy Saver, and set a sleep timer.

NOTICE: Wait a few seconds until the sleep indicator light starts pulsing (indicating
that the computer is in sleep and the hard disk has stopped spinning) before moving
your MacBook Pro. Moving your computer while the disk is spinning can damage the
hard disk, causing loss of data or the inability to start up from the hard disk.

16 Chapter 1 Ready, Set Up, Go

 To wake your MacBook Pro:
 If the display is closed, simply open it to wake up your MacBook Pro.
 If the display is already open, press the power (®) button or any key on the keyboard.

When your MacBook Pro wakes from sleep, your applications, documents, and
computer settings are exactly as you left them.

Shutting Down Your MacBook Pro

If you aren’t going to use your MacBook Pro for a couple of days or longer, it’s best to
shut it down. The sleep indicator light goes on briefly during the shutdown process.
To shut down your MacBook Pro, do one of the following:
m Choose Apple () > Shut Down from the menu bar.
m Press the power (®) button and click Shut Down in the dialog that appears.

If you plan to store your MacBook Pro for an extended period of time, see “Important
Handling Information” on page 69 for information about how to prevent the battery
from draining completely.

Chapter 1 Ready, Set Up, Go 17

 2
2 Life with Your MacBook Pro

www.apple.com/macosx
Mac Help Mac OS X
 Basic Features of Your MacBook Pro
iSight camera

Camera indicator light

Microphone

Built-in stereo
speakers

Battery indicator
lights (side) ®

Sleep
indicator light ® Power button
Trackpad

Infrared (IR) Security slot Slot-loading

receiver SuperDrive

20 Chapter 2 Life with Your MacBook Pro

 Built-in iSight camera and indicator light
Videoconference using the iChat application, take pictures with Photo Booth, or capture
video with iMovie. The indicator light glows when the camera is operating.
Built-in stereo speakers
Listen to music, movies, games, and other multimedia files.
Built-in microphone
Capture sounds with the microphone (located above the Esc key on your keyboard) or
talk with friends live over broadband using the included iChat application.
Built-in battery and battery indicator lights
Use battery power when you are away from a power outlet. Press the battery button to
activate indicator lights that show the remaining battery charge.
Trackpad
Click or double-click anywhere on the trackpad. Touch the trackpad with one or more
fingers to move the pointer and use Multi-Touch gestures (described on page 26).
Sleep indicator light
A white light pulses when the MacBook Pro is in sleep.
Infrared (IR) receiver
Use an optional Apple Remote (available separately) with the IR receiver to control
Front Row and Keynote on your MacBook Pro from up to 30 feet (9.1 meters) away.
Security slot
Attach a lock and cable (available separately) to prevent theft.
Slot-loading SuperDrive
This optical drive reads and writes to standard-size CDs and DVDs.

® Power button
Turn your MacBook Pro on and off, or put it to sleep.

Chapter 2 Life with Your MacBook Pro 21

 Keyboard Features of Your MacBook Pro

Function (fn) key

Exposé Dashboard ’ Media C Media

keys Eject key

esc F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12

Brightness Keyboard illumination — Mute - Volume

keys keys key keys

22 Chapter 2 Life with Your MacBook Pro

 Function (fn) key
Press and hold this key to activate customized actions assigned to the function keys
(F1 to F12). To learn how to customize function keys, choose Help > Mac Help from the
menu bar and search for “function keys.”

¤ Brightness keys (F1, F2)

Increase ( ) or decrease ( ) the brightness of your MacBook Pro display.
Exposé key (F3)
Open Exposé for quick access to all your open windows.
Dashboard key (F4)
Open Dashboard to access your widgets.

o Keyboard illumination keys (F5, F6)

Increase (o) or decrease (ø) the brightness of the keyboard illumination.
’ Media keys (F7, F8, F9)
Rewind ( ), play or pause (’), or fast-forward ( ) a song, movie, or slideshow.

— Mute key (F10)

Mute the sound coming from the built-in speakers and headphone port.

- Volume keys (F11, F12)

Increase (-) or decrease (–) the volume of sound coming from the built-in speakers and
headphone port.

C Media Eject key

Press and hold this key to eject a disc that’s not in use. You can also eject a disc by
dragging its desktop icon to the Trash.

Chapter 2 Life with Your MacBook Pro 23

 Ports on Your MacBook Pro

G Gigabit £ Mini , Audio

Ethernet port DisplayPort in port

¯ MagSafe H FireWire d USB 2.0 SD card slot f Audio

power port 800 port ports out port

24 Chapter 2 Life with Your MacBook Pro

¯ MagSafe power port
Plug in the included 85W MagSafe Power Adapter to recharge the MacBook Pro battery.

G Gigabit Ethernet port

Connect to a high-speed Ethernet network, a DSL or cable modem, or another computer.
The Ethernet port automatically detects Ethernet devices and doesn’t require an Ethernet
crossover cable.

H One FireWire 800 port

Connect high-speed external devices, such as digital video cameras and storage devices.

d Two high-speed USB (Universal Serial Bus) 2.0 ports

Connect an iPod, iPhone, mouse, keyboard, printer, disk drive, digital camera, joystick,
modem, and more to your MacBook Pro. You can also connect USB 1.1 devices.

£ Mini DisplayPort (video out)

Connect to an external display or projection system that uses a DVI or VGA connector.
You can purchase adapters for supported video formats.

, Audio in port
Connect your MacBook Pro to a line-level microphone or digital audio equipment.

f Audio out port

Connect external speakers, headphones (including iPhone), or digital audio equipment.
SD card slot
Easily transfer photos, videos, and data to and from your MacBook Pro with an SD card.

Note: Adapters and other accessories are sold separately at www.apple.com/store.

Chapter 2 Life with Your MacBook Pro 25

 Using the Multi-Touch Trackpad
Use the trackpad to move the cursor and to perform a variety of Multi-Touch gestures.
Unlike typical trackpads, the entire MacBook Pro trackpad is a button, and you can click
anywhere on the trackpad. To enable gestures and set other trackpad options, choose
Apple () > System Preferences, and then click Trackpad.

Here are ways to use your MacBook Pro trackpad:

 Two-finger scrolling lets you drag to scroll quickly up, down, or sideways in the active
window. This option is on by default.

26 Chapter 2 Life with Your MacBook Pro

Â Secondary clicking or “right-clicking” lets you access shortcut menu commands.
 To set up a one-finger secondary-click zone in the bottom left or right corner of the
trackpad, select Secondary Click under the One Finger option in Trackpad
preferences.

Secondary click zone

 To set up two-finger secondary-clicking anywhere on the trackpad, select

Secondary Click under the Two Fingers option in Trackpad preferences.

Note: You can also secondary click by holding down the Control key while you click.

Chapter 2 Life with Your MacBook Pro 27

 The following trackpad gestures work in certain applications. When you perform these
gestures, slide your fingers lightly on the surface of the trackpad. For more information,
see Trackpad preferences or choose Help > Mac Help and search for “trackpad.”
 Two-finger pinching lets you zoom in or out on PDFs, images, photos, and more.

 Two-finger rotating lets you rotate photos, pages, and more.

28 Chapter 2 Life with Your MacBook Pro

Â Three-finger swipe lets you rapidly page through documents, move to the previous or
next photo, and more.

 Four-finger swipe works in the Finder and all applications. Swiping four fingers to the
left or right activates Application Switcher so you can cycle through open
applications. Swiping four fingers up or down causes Exposé to show the desktop or
display all open windows.

Chapter 2 Life with Your MacBook Pro 29

 Using the MacBook Pro Battery
When the MagSafe power adapter isn’t connected, your MacBook Pro draws power
from its built-in battery. The length of time that you can run your MacBook Pro varies,
depending on the applications you use and the external devices connected to your
MacBook Pro.

Turning off features such as AirPort Extreme or Bluetooth® wireless technology and
reducing screen brightness can help conserve battery charge, for example, when you’re
traveling by air. Many of your system preferences are automatically set to optimize
battery life.

Your MacBook Pro comes with two graphics processors, one for better battery life and
the other for higher performance. To switch between processors, open System
Preferences, click Energy Saver, select “Better battery life” or “Higher performance,” and
then follow the onscreen instructions. Select “Better battery life” when you can’t use
your MagSafe power adapter or you’re not using graphics-intensive applications. Select
“Higher performance” when you’re using graphics-intensive applications, such as video
editing software and games. Changing graphics settings requires you to log out for the
settings to take effect.

You can determine the charge remaining in the battery by looking at the eight battery
level indicator lights on the left side of your MacBook Pro. Press the button next to the
lights, and the lights glow briefly to show how much charge remains in the battery.

Important: If only one indicator light is on, very little charge is left. If no lights
illuminate, the battery is completely drained and the MacBook Pro won’t start up
unless the power adapter is connected. Plug in the power adapter to let the battery
recharge. For more information about battery indicator lights, see page 54.

30 Chapter 2 Life with Your MacBook Pro

You can also check the amount of battery charge remaining by viewing the Battery
( ) status icon in the menu bar. The battery charge level displayed is based on the
amount of power left in the battery with the applications, peripheral devices, and
system settings you are currently using. To conserve battery power, close applications
and disconnect peripheral devices not in use, and adjust your Energy Saver settings.
For more information about battery conservation and performance tips, go to
www.apple.com/batteries/notebooks.html.

Charging the Battery

When the power adapter that came with your MacBook Pro is connected, the battery
charges whether the computer is on, off, or in sleep. The battery charges more quickly,
however, if the computer is off or in sleep.

The battery in your MacBook Pro can be replaced only by an Apple Authorized Service
Provider or an Apple Retail Store.

Chapter 2 Life with Your MacBook Pro 31

 Getting Answers
Much more information about using your MacBook Pro is available in Mac Help on
your computer and on the Internet at www.apple.com/support/macbookpro.
To get Mac Help:
1 Click the Finder icon in the Dock (the bar of icons along the edge of the screen).

2 Click the Help menu in the menu bar and do one of the following:
a Type a question or term in the Search field, and select a topic from the list of results
or select Show All Results to see all topics.
b Choose Mac Help to open the Mac Help window, where you can click links or type a
search question.

32 Chapter 2 Life with Your MacBook Pro

More Information
For more information about using your MacBook Pro, see the following:

To learn about See

Installing memory Chapter 3, “Boost Your MacBook Pro,” on page 35.
Troubleshooting your Chapter 4, “Problem, Meet Solution,” on page 49.
MacBook Pro if you have a
problem
Finding service and support “Learning More, Service, and Support” on page 61. Or go to the
for your MacBook Pro Apple Support site at www.apple.com/support/macbookpro.
Using Mac OS X The Mac OS X website at www.apple.com/macosx. Or search for
“Mac OS X” in Mac Help.
Moving from a PC to a Mac “Why you’ll love a Mac” at www.apple.com/getamac/whymac.
Using iLife applications The iLife website at www.apple.com/ilife. Or open an iLife
application, open Help for the application, and then type a
question in the search field.
Changing system preferences System Preferences by choosing Apple (K) > System
Preferences. Or search for “system preferences” in Mac Help.
Using the trackpad Mac Help and search for “trackpad.” Or open System Preferences
and click Trackpad.
Using the iSight camera Mac Help and search for “iSight.”
Using the keyboard Mac Help and search for “keyboard.”
Using AirPort Extreme wireless The AirPort Support page at www.apple.com/support/airport.
technology Or open Mac Help and search for “AirPort.”

Chapter 2 Life with Your MacBook Pro 33

 To learn about See
Using Bluetooth wireless The Bluetooth Support page at www.apple.com/support/
technology bluetooth. Or open the Bluetooth File Exchange application,
located in the Utilities folder within the Applications folder,
and choose Help > Bluetooth Help.
Caring for the battery Mac Help and search for “battery.”
Connecting a printer Mac Help and search for “printing.”
FireWire and USB connections Mac Help and search for “FireWire” or “USB”.
Connecting to the Internet Mac Help and search for “Internet.”
Connecting an external display Mac Help and search for “displayport.”
Apple Remote Mac Help and search for “remote.”
Front Row Mac Help and search for “Front Row.”
Burning a CD or DVD Mac Help and search for “burn disc.”
Specifications The Specifications page at support.apple.com/specs.
Or open System Profiler by choosing Apple (K) > About This
Mac from the menu bar, and then click More Info.
Apple news, free downloads, The Apple website at www.apple.com.
and online catalogs of
software and hardware
Instructions, technical support, The Apple Support website at www.apple.com/support.
and manuals for Apple
products

34 Chapter 2 Life with Your MacBook Pro

 3
3 Boost Your MacBook Pro

www.apple.com/store
Mac Help RAM
 This chapter provides information and instructions for upgrading the hard disk drive,
and installing additional memory in your MacBook Pro.

WARNING: Apple recommends that you have an Apple-certified technician install

replacement drives and memory. Consult the service and support information that
came with your computer for information about how to contact Apple for service. If
you attempt to install a replacement drive or memory and damage your equipment,
such damage is not covered by the limited warranty on your computer.

The battery in your MacBook Pro is not user-replaceable. If you think your battery
needs to be replaced, contact an Apple Retail Store or an Apple Authorized Service
Provider.

36 Chapter 3 Boost Your MacBook Pro

 Replacing the Hard Disk Drive
You can upgrade the hard disk drive in your MacBook Pro. When you open the back of
your MacBook Pro, the hard disk drive is located next to the built-in battery. The
replacement drive must be a 2.5-inch drive with a Serial ATA (SATA) connector.
To replace the hard disk drive in your MacBook Pro:
1 Shut down your MacBook Pro. Disconnect the power adapter, Ethernet cable, USB
cables, security lock, and any other cables connected to the MacBook Pro to prevent
damaging the computer.

WARNING: The internal components of your MacBook Pro can be warm. If you have
been using your MacBook Pro, wait 10 minutes after shutting down to let the internal
components cool before continuing.

2 Turn over your MacBook Pro and remove the ten (10) screws that secure the bottom
case. Remove the shorter screws at the angles shown in the illustration. Lift off the case
and place it to the side.

Chapter 3 Boost Your MacBook Pro 37

 Important: Because the screws are different lengths, note the screw lengths and
locations so you can replace the screws correctly. Put them aside in a safe place.

Long

Short

38 Chapter 3 Boost Your MacBook Pro

 Important: When you remove the bottom case, you expose sensitive internal
components. Avoid touching anything other than the hard drive assembly when you
remove or add a hard disk drive.
3 Touch a metal surface inside the computer to discharge any static electricity from
your body.

Chapter 3 Boost Your MacBook Pro 39

 4 Locate the bracket at the top of the drive. Use a Phillips screwdriver to loosen the two
captive screws that hold the bracket in place. Put the bracket aside in a safe place.
5 Using the pull tab, gently lift the drive out of the bay.

Bracket

Pull tab

40 Chapter 3 Boost Your MacBook Pro

6 Hold the drive by its sides while you gently pull the connector on the left side of the
drive to disconnect it.

The connector is attached to a cable and remains in the hard disk drive bay.

Important: There are four (4) mounting screws on the sides of your hard disk drive.
If your replacement drive doesn’t include mounting screws, remove the ones from your
old drive and mount them on the replacement drive before you install it.

Mounting screws

7 Attach the connector to the left side of the replacement drive.

Chapter 3 Boost Your MacBook Pro 41

 8 Insert the replacement drive at an angle, making sure the mounting screws are seated
properly.

9 Replace the bracket and tighten the screws.

42 Chapter 3 Boost Your MacBook Pro

10 Replace the bottom case. Replace and tighten the ten screws you removed in step 2 in
their proper locations, making sure to insert the shorter screws at the angles shown in
the illustration.

Long

Short

Chapter 3 Boost Your MacBook Pro 43

 For information about installing Mac OS X and bundled applications, see “Reinstalling
the Software That Came with Your MacBook Pro” on page 60.

Installing Additional Memory

Your computer has two memory slots that you access by removing the bottom case.
Your MacBook Pro comes with a minimum of 4 gigabytes (GB) of 1066 MHz Double
Data Rate (DDR3) Synchronous Dynamic Random-Access Memory (SDRAM) installed.
Each memory slot can accept an SDRAM module that meets the following
specifications:
 Double Data Rate Small Outline Dual Inline Memory Module (DDR3) format
 30 mm (1.18 inches)
 1 GB, 2 GB, or 4 GB
 204-pin
 PC3-8500 DDR3 1066 MHz Type RAM

You can add two 4 GB memory modules for a maximum of 8 GB of memory. For best
performance, fill both memory slots and install an identical memory module in each
slot.
To install memory in your MacBook Pro:
1 Follow steps 1 through 3 beginning on page 37.
Important: When you remove the bottom case, you expose sensitive internal
components. Avoid touching anything other than the memory assembly when you
remove or add memory.

44 Chapter 3 Boost Your MacBook Pro

2 Push the levers on the sides of the memory module in an outward direction to release
the module from the memory card slot.
The memory pops up at an angle. Before removing it, make sure you see the half-circle
notches. If you don’t, try pushing the levers outward again.

Notches

Chapter 3 Boost Your MacBook Pro 45

 3 Hold the memory module by its notches and remove it from the slot.
4 Remove the other memory module.

Important: Hold the memory modules by their edges, and do not touch the gold
connectors.
5 Insert the new memory module in the slot:
a Align the notch on the gold edge of the module with the notch in the lower memory
slot.
b Tilt the card and push the memory into the slot.
c Use two fingers with firm, even pressure to push down on the memory module.
You should hear a click when the memory is inserted correctly.
d Repeat to install an additional memory module in the top slot. Press down on the
module to make sure it is level.

46 Chapter 3 Boost Your MacBook Pro

 Notches

6 Follow the instructions for replacing the bottom case in step 10 on page 43.

Chapter 3 Boost Your MacBook Pro 47

 Making Sure Your MacBook Pro Recognizes the New Memory
After installing additional memory in your MacBook Pro, check whether the computer
recognizes the new memory.
To check the computer’s memory:
1 Start up your MacBook Pro.
2 When you see the Mac OS X desktop, choose Apple () from the menu bar and then
choose About This Mac.
For a detailed breakdown of the amount of memory installed in your computer, open
System Profiler by clicking More Info, and then click Memory.

If your MacBook Pro doesn’t recognize the memory or doesn’t start up correctly,
confirm that the memory you installed is compatible with your MacBook Pro and that
it is installed correctly by reseating the memory.

48 Chapter 3 Boost Your MacBook Pro

 4
4 Problem, Meet Solution

www.apple.com/support
Mac Help help
 Occasionally you may have problems while working with your MacBook Pro. Read on
for troubleshooting tips to try when you have a problem. You can also find more
troubleshooting information in Mac Help and on the MacBook Pro Support website at
www.apple.com/support/macbookpro.

When you experience a problem working with your MacBook Pro, there is usually a
simple and quick solution. Think about the conditions that led up to the problem.
Making a note of things you did before the problem occurred will help you narrow
down possible causes and find the answers you need. Things to note include:
 The applications you were using when the problem occurred. Problems that occur
only with a specific application might indicate that the application is not compatible
with the version of the Mac OS installed on your computer.
 Any new software that you installed, especially software that added items to the
System folder.
 Any new hardware that you installed, such as additional memory or a peripheral.

50 Chapter 4 Problem, Meet Solution

 Problems That Prevent You from Using Your MacBook Pro
If your MacBook Pro doesn’t respond or the pointer doesn’t move
On rare occasions, an application may “freeze” on the screen. Mac OS X provides a way
to quit a frozen application without restarting your computer.
To force an application to quit:
1 Press Command (x)-Option-Esc or choose Apple () > Force Quit from the menu bar.
The Force Quit Applications dialog appears with the application selected.
2 Click Force Quit.
The application quits, leaving all other applications open.

If you need to, you can also restart the Finder from this dialog.

Next, save your work in any open applications and restart the computer to make sure
the problem is entirely cleared up.

If the problem occurs frequently, choose Help > Mac Help from the menu bar at the
top of the screen. Search for the word “freeze” to get help for times when the computer
freezes or doesn’t respond.

If the problem occurs only when you use a particular application, check with the
application’s manufacturer to see if it is compatible with your computer. To get support
and contact information for the software that comes with your MacBook Pro, go to
www.apple.com/guide.

If you know an application is compatible, you might need to reinstall your computer’s
system software. See “Reinstalling the Software That Came with Your MacBook Pro” on
page 60.

Chapter 4 Problem, Meet Solution 51

 If your MacBook Pro freezes during startup, or you see a flashing question mark,
or the display is dark and the sleep indicator light is glowing steadily (not in sleep)
The flashing question mark usually means that the computer can’t find the system
software on the hard disk or any disks attached to the computer.
 Wait a few seconds. If the computer doesn’t soon start up, shut it down by pressing
and holding the power (®) button for about 8 to 10 seconds. Disconnect all external
peripherals and try restarting by pressing the power (®) button while holding down
the Option key. When your computer starts up, click the hard disk icon, and then click
the right arrow. After the computer starts up, open System Preferences and click
Startup Disk. Select a local Mac OS X System folder.
 If that doesn’t work, try using Disk Utility to repair the disk:
 Insert the Mac OS X Install DVD into your computer.
 Restart your computer and hold down the C key as it starts up.
 Choose Installer from the menu bar, and then choose Open Disk Utility. When Disk
Utility opens, follow the instructions in the First Aid pane to see if Disk Utility can
repair the disk.
If using Disk Utility doesn’t help, you might need to reinstall your computer’s system
software. See “Reinstalling the Software That Came with Your MacBook Pro” on
page 60.

52 Chapter 4 Problem, Meet Solution

If your MacBook Pro doesn’t turn on or start up
Try the following suggestions in order until your computer turns on:
 Make sure the power adapter is plugged into the computer and into a functioning
power outlet. Be sure to use the 85W MagSafe Power Adapter that came with your
MacBook Pro. If the power adapter stops charging and you don’t see the indicator
light on the MagSafe connector turn on when you plug in the power cord, try
unplugging and replugging the power cord to reseat it, or try another power outlet.
 Check whether the battery needs to be recharged. Press the small button on the left
side of your computer. You should see one to eight lights indicating the battery’s
level of charge. If a single indicator light is on, connect your power adapter to
recharge. For more information about battery indicator lights, see page 54.
 If the problem persists, reset the MacBook Pro power manager by disconnecting the
power adapter and holding down the power (®) button for at least 5 seconds.
 If you recently installed additional memory, make sure that it is correctly installed and
is compatible with your computer. See whether removing and reinstalling the old
memory allows the computer to start up (see page 44).
 Press the power (®) button and immediately hold down the Command (x), Option,
P, and R keys simultaneously until you hear the startup sound a second time to reset
the parameter RAM (PRAM).
 If you still can’t start up your MacBook Pro, see “Learning More, Service, and Support”
on page 61 for information about contacting Apple for service.

Chapter 4 Problem, Meet Solution 53

 If the display suddenly goes black or your MacBook Pro freezes
Try restarting your MacBook Pro.
1 Unplug any devices that are connected to your MacBook Pro, except the power
adapter.
2 Press the power (®) button to restart the system.
3 Let the battery charge to at least 10 percent before plugging in any external devices
and resuming your work.
To see how much the battery has charged, click the Battery ( ) status icon in the
menu bar.

The display might also darken if you have energy saver features set for the battery.
If you press the battery button, and all battery indicator lights flash five times
quickly
Your battery needs to be replaced. Contact an Apple Retail Store or an Apple
Authorized Service Provider (AASP).
If you press the battery button, and the battery indicator lights flash from left to
right and then from right to left, five times in a row
Your battery is not recognized. Contact an Apple Retail Store or an Apple Authorized
Service Provider.
If you forget your password
You can reset your administrator password and passwords for all other accounts.
1 Insert the Mac OS X Install DVD. Then restart your computer and hold down the C key as
it starts up.

54 Chapter 4 Problem, Meet Solution

2 Choose Utilities > Reset Password from the menu bar and follow the onscreen
instructions.
If you have trouble ejecting a disc
Quit any applications that might be using the disc and try again. If that doesn’t work,
restart the computer and then immediately press and hold the trackpad button.

Using Apple Hardware Test

If you suspect a problem with the MacBook Pro hardware, you can use the Apple
Hardware Test application to help determine if there is a problem with one of the
computer’s components, such as the memory or processor.
To use Apple Hardware Test:
1 Disconnect all external devices from your computer except the power adapter.
If you have an Ethernet cable connected, disconnect it.
2 Restart your computer and hold down the D key as it starts up.
3 When the Apple Hardware Test chooser screen appears, select the language for your
location.
4 Press the Return key or click the right arrow button.
5 When the Apple Hardware Test main screen appears (after about 45 seconds), follow
the onscreen instructions.
6 If Apple Hardware Test detects a problem, it displays an error code. Make a note of the
error code before pursuing support options. If Apple Hardware Test doesn’t detect a
hardware failure, the problem might be software related.

Chapter 4 Problem, Meet Solution 55

 If this procedure doesn’t work, you can insert the Applications Install DVD and hold
down the D key to use Apple Hardware Test.

Problems with Your Internet Connection

Your MacBook Pro has the Network Setup Assistant application to help walk you
through setting up an Internet connection. Open System Preferences and click
Network. Click the “Assist me” button to open Network Setup Assistant.

If you have trouble with your Internet connection, you can try the steps in this section
for your type of connection or you can use Network Diagnostics.
To use Network Diagnostics:
1 Choose Apple () > System Preferences.
2 Click Network and then click “Assist me.”
3 Click Diagnostics to open Network Diagnostics.
4 Follow the onscreen instructions.

If Network Diagnostics can’t resolve the problem, there may be a problem with the
Internet service provider (ISP) you are trying to connect to, with an external device you
are using to connect to your ISP, or with the server you are trying to access. You can try
the following steps.
Cable Modem, DSL Modem, and LAN Internet Connections
Make sure all modem cables are firmly plugged in, including the modem power cord,
the cable from the modem to the computer, and the cable from the modem to the
wall jack. Also check the cables and power supplies to Ethernet hubs and routers.

56 Chapter 4 Problem, Meet Solution

 Turn the modem off and on and reset the modem hardware
Turn off your DSL or cable modem for a few minutes, and then turn it back on. Some
ISPs recommend that you unplug the modem’s power cord. If your modem has a reset
button, you can press it either before or after you turn the power off and on.

Important: Instructions that refer to modems do not apply to LAN users. LAN users
might have hubs, switches, routers, or connection pods that DSL and cable modem
users do not have. LAN users should contact their network administrator rather than
an ISP.
PPPoE Connections
If you are unable to connect to your Internet service provider using PPPoE (Point to
Point Protocol over Ethernet), make sure you have entered the correct information in
Network preferences.
To check your Network preference settings:
1 Choose Apple () > System Preferences.
2 Click Network.
3 Click Add (+) at the bottom of the network connection services list, and choose PPPoE
from the Interface pop-up menu.
4 Choose an Interface for the PPPoE service from the Ethernet pop-up menu. Choose
Ethernet if you are connecting to a wired network or AirPort if you are connecting to a
wireless network.
5 Enter the information you received from your service provider, such as account name,
password, and the PPPoE service name (if your service provider requires it).
6 Click Apply to make the settings active.

Chapter 4 Problem, Meet Solution 57

 Network Connections
Make sure the Ethernet cable is connected to your MacBook Pro and to the network.
Check the cables and power supplies to your Ethernet hubs and routers.

If you have two or more computers attempting to share an Internet connection, be

sure that your network is set up properly. You need to know whether your ISP provides
only one IP address or multiple IP addresses, one for each computer.

If only one IP address is provided, then you must have a router capable of sharing the
connection, also known as network address translation (NAT) or “IP masquerading.”
For setup information, check the documentation provided with your router or ask
the person who set up your network. The AirPort Base Station can be used to share
one IP address among multiple computers. For information about using an AirPort
Base Station, check Mac Help or go to the AirPort Extreme website at
www.apple.com/support/airport.

If you can’t resolve the issue using these steps, contact your ISP or network
administrator.

Problems with AirPort Extreme Wireless Communication

If you have trouble using AirPort Extreme wireless communication
 Make sure the computer or network you are trying to connect to is running and has a
wireless access point.
 Make sure you have properly configured the software according to the instructions
that came with your base station or access point.

58 Chapter 4 Problem, Meet Solution

 Â Make sure you are within antenna range of the other computer or the network’s
access point. Nearby electronic devices or metal structures can interfere with wireless
communication and reduce this range. Repositioning or rotating the computer might
improve reception.
 Check the AirPort (Z) status icon in the menu bar. Up to four bars appear, indicating
signal strength. If you don’t see the bars, try changing your location.
 See AirPort Help (choose Help > Mac Help, and then choose Library > AirPort Help
from the menu bar). Also see the instructions that came with the wireless device for
more information.

Keeping Your Software Up to Date

You can connect to the Internet and automatically download and install the latest free
software versions, drivers, and other enhancements from Apple.

When you are connected to the Internet, Software Update checks to see if any updates
are available for your computer. You can set your MacBook Pro to check for updates
periodically, and then you can download and install updated software.
To check for updated software:
1 Choose Apple () > System Preferences.
2 Click the Software Update icon and follow the instructions on the screen.
 For more information, search for “Software Update” in Mac Help.
 For the latest information about Mac OS X, go to www.apple.com/macosx.

Chapter 4 Problem, Meet Solution 59

 Reinstalling the Software That Came with Your MacBook Pro
Use the software installation discs that came with your computer to reinstall Mac OS X
and any applications that came with your computer. You can choose “Archive and
Install,” which saves your existing files and settings, or “Erase and Install,” which erases
all your data.

Important: Apple recommends that you back up the data on your hard disk before
restoring software. Because the “Erase and Install” option erases your hard disk, you
should back up your essential files before installing Mac OS X and other applications.
Apple is not responsible for any lost data.

Installing Mac OS X
To install Mac OS X:
1 Back up your essential files.
2 Make sure your power adapter is connected and plugged in.
3 Insert the Mac OS X Install DVD that came with your computer.
4 Double-click Install Mac OS X.
5 Follow the onscreen instructions.

Note: To restore Mac OS X on your computer to the original factory settings, click
Options in the “Select a Destination” pane of the Installer, and then select “Erase and
Install.” If you choose “Erase and Install,” you’ll see a message reminding you to use the
Applications Install DVD to reinstall the bundled applications that came with your
computer.
6 When the installation is complete, click Restart to restart your computer.
7 Follow the prompts in the Setup Assistant to set up your user account.

60 Chapter 4 Problem, Meet Solution

 Installing Applications
If you reinstall Mac OS X on your computer and select the “Erase and Install” option,
you must reinstall the applications that came with your computer, such as the iLife
applications.
To install the applications that came with your computer:
1 Make sure your power adapter is connected and plugged in.
2 Insert the Applications Install DVD that came with your computer.
3 Double-click Install Bundled Software.
4 Follow the onscreen instructions.
5 When the installation is complete, click Close.

Learning More, Service, and Support

Your MacBook Pro does not have any user-serviceable parts, except the hard drive and
the memory. If you need service, contact Apple or take your MacBook Pro to an Apple
Authorized Service Provider. You can find more information about the MacBook Pro
through online resources, onscreen help, System Profiler, or Apple Hardware Test.
Online Resources
For online service and support information, go to www.apple.com/support. Choose
your country from the pop-up menu. You can search the AppleCare Knowledge Base,
check for software updates, or get help from Apple’s discussion forums.
Onscreen Help
You can look for answers to your questions, as well as instructions and troubleshooting
information, in Mac Help. Choose Help > Mac Help.

Chapter 4 Problem, Meet Solution 61

 System Profiler
To get information about your MacBook Pro, use System Profiler. It shows you what
hardware and software is installed, the serial number and operating system version,
how much memory is installed, and more. To open System Profiler, choose Apple () >
About This Mac from the menu bar and then click More Info.

AppleCare Service and Support

Your MacBook Pro comes with 90 days of technical support and one year of hardware
repair warranty coverage at an Apple Store retail location or an Apple-authorized repair
center, such as an Apple Authorized Service Provider (AASP). You can extend your
coverage by purchasing the AppleCare Protection Plan. For information, go to
www.apple.com/support/products or the website for your country listed below.

If you need assistance, AppleCare telephone support representatives can help you
with installing and opening applications, and basic troubleshooting. Call the support
center number nearest you (the first 90 days are complimentary). Have the purchase
date and your MacBook Pro serial number ready when you call.

62 Chapter 4 Problem, Meet Solution

Note: Your 90 days of complimentary telephone support begins on the date of
purchase. Telephone fees may apply.

Country Phone Website

United States 1-800-275-2273 www.apple.com/support
Australia (61) 1-300-321-456 www.apple.com/au/support
Canada (English) 1-800-263-3394 www.apple.com/ca/support
(French) www.apple.com/ca/fr/support
Ireland (353) 1850 946 191 www.apple.com/ie/support
New Zealand 00800-7666-7666 www.apple.com/nz/support
United Kingdom (44) 0870 876 0753 www.apple.com/uk/support

Telephone numbers are subject to change, and local and national telephone rates may
apply. A complete list is available on the web:

www.apple.com/contact/phone_contacts.html

Chapter 4 Problem, Meet Solution 63

 Locating Your Product Serial Number
Use one of these methods to find your computer’s serial number:
 Turn over your MacBook Pro. The serial number is etched into the case near the
hinge.

Serial number

 Choose Apple () > About This Mac. Click the version number beneath the words
“Mac OS X” to cycle through the Mac OS X version number, the build version, and the
serial number.
 Click the Finder icon and open /Applications/Utilities/System Profiler. Click Hardware
in the Contents pane.

64 Chapter 4 Problem, Meet Solution

 5
5 Last, but Not Least

www.apple.com/environment
Mac Help ergonomics
 For your safety and that of your equipment, follow these rules for handling and
cleaning your MacBook Pro and for working more comfortably. Keep these instructions
handy for reference by you and others.

WARNING: Incorrect storage or use of your computer may void the manufacturer’s
warranty.

Important Safety Information

WARNING: Failure to follow these safety instructions could result in fire, electric
shock, or other injury or damage.

Built-in battery Do not remove the battery from your MacBook Pro. The battery
should be replaced only by an Apple Authorized Service Provider. Discontinue use of
your MacBook Pro if it is dropped or appears crushed, bent, deformed, or damaged. Do
not expose the computer to temperatures above 212° F or 100° C.

Proper handling Set up your MacBook Pro on a stable work surface that allows for
adequate air circulation under and around the computer. Do not operate your
MacBook Pro on a pillow or other soft material, as the material can block the airflow
vents. Never place anything over the keyboard when operating your MacBook Pro.
Never push objects into the ventilation openings.

The bottom of your MacBook Pro may become very warm during normal use. If your
MacBook Pro is on your lap and gets uncomfortably warm, move it to a stable work
surface.

66 Chapter 5 Last, but Not Least

Water and wet locations Keep your MacBook Pro away from sources of liquid, such as
drinks, washbasins, bathtubs, shower stalls, and so on. Protect your MacBook Pro from
dampness or wet weather, such as rain, snow, and fog.

85W MagSafe Power Adapter Make sure the AC plug or AC power cord is fully
inserted into the power adapter before plugging the adapter into a power outlet. Use
only the power adapter that came with your MacBook Pro, or an Apple-authorized
power adapter that is compatible with this product. The power adapter may become
very warm during normal use. Always plug the power adapter directly into a power
outlet, or place it on the floor in a well-ventilated location.

Disconnect the power adapter and disconnect any other cables if any of the following
conditions exists:
 You want to add memory or upgrade the hard disk drive.
 You want to clean the case (use only the recommended procedure described on
page 71).
 The power cord or plug becomes frayed or otherwise damaged.
 Your MacBook Pro or power adapter is exposed to rain, excessive moisture, or liquid
spilled into the case.
 Your MacBook Pro or power adapter has been dropped, the case has been damaged,
or you suspect that service or repair is required.

The MagSafe power port contains a magnet that can erase data on a credit card, iPod,
or other device. To preserve your data, do not place these or other magnetically
sensitive material or devices within 1 inch (25 mm) of this port.

If debris gets into the MagSafe power port, remove it gently with a dry cotton swab.

Chapter 5 Last, but Not Least 67

 MagSafe power specifications:
 Frequency: 50 to 60 Hz, single phase
 Line Voltage: 100 to 240 V
 Output Voltage: 18.5 V DC, 4.6 A

Hearing damage Permanent hearing loss may occur if earbuds or headphones are
used at high volume. You can adapt over time to a higher volume of sound that may
sound normal but can be damaging to your hearing. If you experience ringing in your
ears or muffled speech, stop listening and have your hearing checked. The louder the
volume, the less time is required before your hearing could be affected. Hearing
experts suggest that to protect your hearing:
 Limit the amount of time you use earbuds or headphones at high volume.
 Avoid turning up the volume to block out noisy surroundings.
 Turn the volume down if you can’t hear people speaking near you.

High-risk activities This computer system is not intended for use in the operation of
nuclear facilities, aircraft navigation or communications systems, air traffic control
systems, or for any other uses where the failure of the computer system could lead to
death, personal injury, or severe environmental damage.

68 Chapter 5 Last, but Not Least

Laser Information for Optical Disc Drives
WARNING: Making adjustments or performing procedures other than those specified
in your equipment’s manual may result in hazardous radiation exposure.

The optical disc drive in your computer contains a laser that is safe in normal use but
that may be harmful to your eyes if disassembled. For your safety, have this equipment
serviced only by an Apple Authorized Service Provider.

Important Handling Information

NOTICE: Failure to follow these handling instructions could result in damage to your
MacBook Pro or other property.

Operating environment Operating your MacBook Pro outside these ranges may affect
performance:
 Operating temperature: 50° to 95° F (10° to 35° C)
 Storage temperature: -4° to 113° F (-20° to 45° C)
 Relative humidity: 5% to 90% (noncondensing)
 Operating altitude: 0 to 10,000 feet (0 to 3048 meters)

Turning on your MacBook Pro Never turn on your MacBook Pro unless all of its
internal and external parts are in place. Operating the computer when parts are
missing may be dangerous and may damage your computer.

Chapter 5 Last, but Not Least 69

 Carrying your MacBook Pro If you carry your MacBook Pro in a bag or briefcase,
make sure that there are no loose items (such as paper clips or coins) that could
accidentally get inside the computer through vent openings or the optical drive slot
or get stuck inside a port. Also, keep magnetically sensitive items away from the
MagSafe power port.

Using connectors and ports Never force a connector into a port. When connecting a
device, make sure the port is free of debris, that the connector matches the port, and
that you have positioned the connector correctly in relation to the port.

Using the optical drive The SuperDrive in your MacBook Pro supports standard 12 cm
(4.7 inch) discs. Irregularly shaped discs or discs smaller than 12 cm (4.7 inches) are not
supported.

Handling glass parts Your MacBook Pro contains glass components, including the
display and trackpad. If they are damaged, don’t use your MacBook Pro until it has
been repaired by an Apple Authorized Service Provider.

70 Chapter 5 Last, but Not Least

Storing your MacBook Pro If you are going to store your MacBook Pro for an
extended period of time, keep it in a cool location (ideally, 71° F or 22° C) and discharge
the battery to approximately 50 percent. To maintain the capacity of the battery,
recharge the battery to 50 percent every six months or so.

Cleaning your MacBook Pro When cleaning the outside of your MacBook Pro and its
components, first shut down your MacBook Pro and unplug the power adapter. Then
use a damp, soft, lint-free cloth to clean the computer’s exterior. Avoid getting
moisture in any openings. Do not spray liquid directly on the computer. Do not use
aerosol sprays, solvents, or abrasives that might damage the finish.

Cleaning your MacBook Pro screen To clean your MacBook Pro screen, first shut down
your MacBook Pro and unplug the power adapter. Then dampen the included cleaning
cloth with just water and wipe the screen. Do not spray liquid directly on the screen.

Chapter 5 Last, but Not Least 71

 Understanding Ergonomics
Here are some tips for setting up a healthy work environment.

Keyboard and Trackpad

When you use the keyboard and trackpad, your shoulders should be relaxed.
Your upper arm and forearm should form an angle that is slightly greater than a right
angle, with your wrist and hand in roughly a straight line.

This Not this

72 Chapter 5 Last, but Not Least

Use a light touch when typing or using the trackpad and keep your hands and fingers
relaxed. Avoid rolling your thumbs under your palms.

This Not this

Change hand positions often to avoid fatigue. Some computer users might develop
discomfort in their hands, wrists, or arms after intensive work without breaks. If you
begin to develop chronic pain or discomfort in your hands, wrists, or arms, consult a
qualified health specialist.

External Mouse
If you use an external mouse, position the mouse at the same height as the keyboard
and within a comfortable reach.

Chair
An adjustable chair that provides firm, comfortable support is best. Adjust the height
of the chair so your thighs are horizontal and your feet are flat on the floor. The back of
the chair should support your lower back (lumbar region). Follow the manufacturer’s
instructions for adjusting the backrest to fit your body properly.

Chapter 5 Last, but Not Least 73

 You might have to raise your chair so that your forearms and hands are at the proper
angle to the keyboard. If this makes it impossible to rest your feet flat on the floor, you
can use a footrest with adjustable height and tilt to make up for any gap between the
floor and your feet. Or you can lower the desktop to eliminate the need for a footrest.
Another option is to use a desk with a keyboard tray that’s lower than the regular work
surface.

Built-in Display
Adjust the angle of the display to minimize glare and reflections from overhead lights
and windows. Do not force the display if you meet resistance. The display is not meant
to open past 130 degrees.

You can adjust the brightness of the screen when you take the computer from one
work location to another, or if the lighting in your work area changes.

More information about ergonomics is available on the web:

www.apple.com/about/ergonomics

Apple and the Environment

Apple Inc. recognizes its responsibility to minimize the environmental impacts of its
operations and products.

More information is available on the web:

www.apple.com/environment

74 Chapter 5 Last, but Not Least

 Regulatory Compliance Information
Compliance Statement If your computer system does cause interference to
This device complies with part 15 of the FCC rules. radio or television reception, try to correct the
Operation is subject to the following two conditions: (1) interference by using one or more of the following
This device may not cause harmful interference, and (2) measures:
this device must accept any interference received, Â Turn the television or radio antenna until the
including interference that may cause undesired interference stops.
operation. See instructions if interference to radio or  Move the computer to one side or the other of the
television reception is suspected. television or radio.
L‘utilisation de ce dispositif est autorisée seulement aux  Move the computer farther away from the television
conditions suivantes: (1) il ne doit pas produire de or radio.
brouillage et (2) l’utilisateur du dispositif doit étre prêt à Â Plug the computer into an outlet that is on a different
accepter tout brouillage radioélectrique reçu, même si circuit from the television or radio. (That is, make
ce brouillage est susceptible de compromettre le certain the computer and the television or radio are on
fonctionnement du dispositif. circuits controlled by different circuit breakers or
fuses.)
Radio and Television Interference
This computer equipment generates, uses, and can If necessary, consult an Apple Authorized Service
radiate radio-frequency energy. If it is not installed and Provider or Apple. See the service and support
used properly—that is, in strict accordance with Apple’s information that came with your Apple product.
instructions—it may cause interference with radio and Or consult an experienced radio/television technician
television reception. for additional suggestions.

This equipment has been tested and found to comply Important: Changes or modifications to this product
with the limits for a Class B digital device in accordance not authorized by Apple Inc. could void the EMC
with the specifications in Part 15 of FCC rules. These compliance and negate your authority to operate the
specifications are designed to provide reasonable product.
protection against such interference in a residential This product has demonstrated EMC compliance under
installation. However, there is no guarantee that conditions that included the use of compliant peripheral
interference will not occur in a particular installation. devices and shielded cables (including Ethernet network
You can determine whether your computer system is cables) between system components. It is important
causing interference by turning it off. If the interference that you use compliant peripheral devices and shielded
stops, it was probably caused by the computer or one of cables between system components to reduce the
the peripheral devices. possibility of causing interference to radios, television
sets, and other electronic devices.

76
Responsible party (contact for FCC matters only): Europe—EU Declaration of Conformity
Apple Inc. Corporate Compliance The equipment complies with the RF Exposure
1 Infinite Loop, MS 26-A Requirement 1999/519/EC, Council Recommendation of
Cupertino, CA 95014 12 July 1999 on the limitation of exposure of the general
public to electromagnetic fields (0 Hz to 300 GHz).
Wireless Radio Use
This device is restricted to indoor use when operating in Hereby, Apple Inc. declares that this 802.11a/b/g/n
the 5.15 to 5.25 GHz frequency band. Mini-PCIe card is in compliance with the R&TTE
Directive.
Cet appareil doit être utilisé à l’intérieur.
Complies with European Low Voltage and EMC
Exposure to Radio Frequency Energy Directives.
The radiated output power of the AirPort Extreme See: www.apple.com/euro/compliance
technology is below the FCC radio frequency exposure
limits. Nevertheless, it is advised to use the wireless Korea Warning Statements
equipment in such a manner that the potential for
human contact during normal operation is minimized.

FCC Bluetooth Wireless Compliance

The antenna used with this transmitter must not be
colocated or operated in conjunction with any other
antenna or transmitter subject to the conditions of the
FCC Grant.

Bluetooth Industry Canada Statement Singapore Wireless Certification

This Class B device meets all requirements of the
Canadian interference-causing equipment regulations.
Cet appareil numérique de la Class B respecte toutes les
exigences du Règlement sur le matériel brouilleur Taiwan Wireless Statements
du Canada.

Industry Canada Statement

Complies with the Canadian ICES-003 Class B
specifications. Cet appareil numérique de la classe B est
conforme à la norme NMB-003 du Canada. This device
complies with RSS 210 of Industry Canada.

Bluetooth Europe—EU Declaration of

Conformity
This wireless device complies with the R&TTE Directive.

77
 ENERGY STAR® Compliance

Taiwan Class B Statement

As an ENERGY STAR® partner, Apple has determined
that standard configurations of this product meet the
ENERGY STAR® guidelines for energy efficiency. The
VCCI Class B Statement
ENERGY STAR® program is a partnership with electronic
equipment manufacturers to promote energy-efficient
products. Reducing energy consumption of products
saves money and helps conserve valuable resources.
This computer is shipped with power management
enabled with the computer set to sleep after 10 minutes
of user inactivity. To wake your computer, click the
mouse or trackpad button or press any key on the
External USB Modem Information keyboard.
When connecting your MacBook Pro to the phone For more information about ENERGY STAR®, visit:
line using an external USB modem, refer to the www.energystar.gov
telecommunications agency information in the
documentation that came with your modem.

78
Disposal and Recycling Information

This symbol indicates that your product must be

disposed of properly according to local laws and
regulations. When your product reaches its end of life,
contact Apple or your local authorities to learn about
recycling options.
For information about Apple’s recycling program, go to
www.apple.com/environment/recycling.
Battery Disposal Information
Dispose of batteries according to your local
environmental laws and guidelines.
California: The coin cell battery in the optional Apple
Remote contains perchlorates. Special handling and
disposal may apply. Refer to:
www.dtsc.ca.gov/hazardouswaste/perchlorate
Deutschland: Das Gerät enthält Batterien. Diese
gehören nicht in den Hausmüll. Sie können verbrauchte
Batterien beim Handel oder bei den Kommunen
unentgeltlich abgeben. Um Kurzschlüsse zu vermeiden,
kleben Sie die Pole der Batterien vorsorglich mit einem
Klebestreifen ab.
Nederlands: Gebruikte batterijen kunnen worden
ingeleverd bij de chemokar of in een speciale
batterijcontainer voor klein chemisch afval (kca) worden
gedeponeerd.

79
 Taiwan:

European Union—Disposal Information:

The symbol above means that according to local laws

and regulations your product should be disposed of
separately from household waste. When this product
reaches its end of life, take it to a collection point
designated by local authorities. Some collection points
accept products for free. The separate collection and
recycling of your product at the time of disposal will
help conserve natural resources and ensure that it is
recycled in a manner that protects human health and
the environment.

80
Looking for Something?
 Index

A general information 30 putting to sleep 16

AC plug 10 indicator lights 30 shutting down 16
AC power adapter. See power location 21 turning on 12
adapter performance 30 won’t turn on 53
AC power cord 10 storing 71 connecting to a network 11
adapter, power.See power battery indicator lights 30, 54 Control-click 27
adapter blinking question mark 52 controls. See keys
AirPort Extreme brightness keys 23 cord, power 10
connecting wirelessly 11 built-in speakers 21
button, power 12, 21 D
problems 58
Dashboard 23
using 33
C desktop, customizing 16
AppleCare 62
cable modem 11 discs
Apple Hardware Test 55
camera. See iSight ejecting 55
Apple Remote 34
carrying your computer 70 software installation 60
application freeze 51
changing supported types 70
applications
the desktop 16 display
Front Row 21, 34
password 54 external 25
iChat 21
System Preferences 16 See also screen
iLife 33
checking memory 48 disposing of batteries 79
Keynote 21
cleaning disposing of your computer 79
Photo Booth 21
the screen 71 Dock 32
audio in port 25
your computer 71 downloading software 59
audio out port 25
computer drive, optical 21
B disposal 79 DSL modem 11
battery freezes 52
disposal 79 inventory 9

82 Looking for Something?

E G See also keys
ejecting a disc 55 graphics processors 30 Keynote application 21
Energy Saver preferences keys
conserving battery H brightness 23
power 31 hand positions 72 Dashboard 23
graphics processors 30 headphone port 25 Exposé 23
environmental impact 74 Help, finding answers 32 function (fn) 23
ergonomics 72 higher performance keyboard illumination 23
Ethernet graphics 30 media 23
connecting to 11 high-speed USB 25 Media Eject 23
port 25 mute 23
I volume 23
Exposé key 23
iChat application 21
external display port 25
iLife applications 33 L
external modem 12
infrared (IR) receiver 21 lights
F installation instructions battery 30, 54
F1 to F12 function keys 23 memory 44 sleep indicator 21
factory settings 60 overview 8
Internet M
Fast-forward key 23
connecting to 11 Mac Help 32
FireWire
connection problems 56 Mac OS X
connections 34
inventory of items 9 reinstalling 60
port 25
IP address, sharing 58 website 33
flashing question mark 52
IP masquerading 58 MagSafe power adapter. See
Force Quit 51
iSight video camera 21 power adapter
forward delete 27
Media Eject key 23
four-finger swiping 29
K media keys 23
Front Row application 21, 34
keyboard memory
frozen application 51
ergonomics 72 checking 48
function (fn) key 23
illumination keys 23 installing 44
media keys 23 specifications 44
shortcuts 27 microphone 21

Looking for Something? 83

 migrating information 14 port 25 S
Migration Assistant 14 using 10 safety
Mini DisplayPort 25 power button 12, 21 general safety
modem 11 power cord 10 instructions 66
mouse 25, 73 PPPoE connections 57 power adapter 67
Multi-Touch gestures 26 preferences. See System screen
mute key 23 Preferences cleaning 71
problems goes black 54
N computer freezes 52 scrolling with two fingers 26
network address translation computer won’t turn on 51, SD card slot 25
(NAT) 58 53 SDRAM specifications 44
network connections 58 Internet connection 56 secondary click 27
Network Diagnostics 56 pointer won’t move 51 secondary click zone 27
Network Setup Assistant 56 PPPoE connections 57 security slot 21
number, serial 64 screen goes black 54 Serial ATA (SATA) hard drive 37
trouble ejecting a disc 55
O serial number, finding 64
trouble using AirPort 58 service and support 62
online resources 61
See also troubleshooting Setup Assistant 56
optical drive
putting your MacBook Pro to shutting down 17
about 21
sleep 16 sleep
supported disc sizes 70
indicator light 21
Q
P mode 16
question mark, flashing 52
paging through documents slot-loading optical drive 21
using trackpad 29 R software
password, resetting 54 RAM. See memory reinstalling 60
Photo Booth application 21 reinstalling software 60 updating 59
pinching to zoom 28 resetting your password 54 Software Update 59
Play/Pause key 23 Rewind key 23 speakers 21
ports on MacBook Pro 25 right click 27 specifications 34
power adapter rotating objects using Startup Disk preferences 52
plugging in 67 trackpad 28 stopping

84 Looking for Something?

 an application 51 hardware problems 55
your computer 17 Internet connection 56
storing your computer 71 pointer won’t move 51
SuperDrive screen goes black 54
about 21 service and support 61
supported disc sizes 70 using Mac Help 61
support 62 See also problems
swiping to move quickly turning on your
through documents 29 MacBook Pro 12
System Preferences two-finger pinching 28
customizing the desktop 16 two-finger rotating 28
Energy Saver 16 typing position 72
Software Update 59
Startup Disk 52 U
System Profiler 62 updating software 59
USB
T connections 34
three-finger swiping 29 ports 25
trackpad
about 21 V
shortcuts 27 video, Mini DisplayPort 25
trackpad gestures 26 video camera indicator light 21
troubleshooting volume keys 23
AirPort 58
W
AppleCare 62
waking your MacBook Pro 16
battery indicator lights 54
computer freezes 52 Z
computer won’t zooming using the trackpad 28
respond 51
computer won’t turn on 53
ejecting a disc 55

Looking for Something? 85

K Apple Inc. The Bluetooth® word mark and logos are owned by the
© 2009 Apple Inc. All rights reserved. Bluetooth SIG, Inc. and any use of such marks by Apple
Inc. is under license.
Under the copyright laws, this manual may not be
copied, in whole or in part, without the written consent Other company and product names mentioned herein
of Apple. are trademarks of their respective companies. Mention
of third-party products is for informational purposes
Every effort has been made to ensure that the
only and constitutes neither an endorsement nor a
information in this manual is accurate. Apple is not
recommendation. Apple assumes no responsibility with
responsible for printing or clerical errors.
regard to the performance or use of these products.
Apple
Manufactured under license from Dolby Laboratories.
1 Infinite Loop
“Dolby,” “Pro Logic,” and the double-D symbol are
Cupertino, CA 95014
trademarks of Dolby Laboratories. Confidential
408-996-1010
Unpublished Works, © 1992–1997 Dolby Laboratories,
www.apple.com
Inc. All rights reserved.
Apple, the Apple logo, AirPort, AirPort Extreme, Cover
The product described in this manual incorporates
Flow, Exposé, FileVault, FireWire, GarageBand, iCal, iChat,
copyright protection technology that is protected by
iLife, iMovie, iPhoto, iPod, iSight, iTunes, Keynote, Mac,
method claims of certain U.S. patents and other
MacBook, Macintosh, Mac OS, MagSafe, Photo Booth,
intellectual property rights owned by Macrovision
Safari, Spaces, SuperDrive, and Time Machine are
Corporation and other rights owners. Use of this
trademarks of Apple Inc., registered in the U.S. and other
copyright protection technology must be authorized by
countries.
Macrovision Corporation and is intended for home and
Finder, the FireWire logo, iPhone, iWeb, Multi-Touch, and other limited viewing uses only unless otherwise
Spotlight are trademarks of Apple Inc. authorized by Macrovision Corporation. Reverse
AppleCare, Apple Store, and iTunes Store are service engineering or disassembly is prohibited.
marks of Apple Inc., registered in the U.S. and other Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216,
countries. 4,819,098 and 4,907,093 licensed for limited viewing
ENERGY STAR® is a U.S. registered trademark. uses only.

Intel, Intel Core, and Xeon are trademarks of Intel Corp. Simultaneously published in the United States and
in the United States and other countries. Canada.