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Survey On Consumer Awareness

This document appears to be a survey collecting information from respondents about their mobile phone usage habits and preferences. It collects demographic information like age, gender, income and asks questions about the brand and model of phone owned, how often it is replaced, how much is spent on maintenance and what features are most important to the user. It also asks about awareness of consumer rights and satisfaction with mobile service providers. The broad purpose is to understand consumer behavior and preferences in the mobile phone market.

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Anurita Nidhi
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1K views3 pages

Survey On Consumer Awareness

This document appears to be a survey collecting information from respondents about their mobile phone usage habits and preferences. It collects demographic information like age, gender, income and asks questions about the brand and model of phone owned, how often it is replaced, how much is spent on maintenance and what features are most important to the user. It also asks about awareness of consumer rights and satisfaction with mobile service providers. The broad purpose is to understand consumer behavior and preferences in the mobile phone market.

Uploaded by

Anurita Nidhi
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Survey on consumer awareness

1) Name: 2) Age in years: (a) below 10( ) (b) 10-20 ( ) (c) 20-30 ( ) (d) 30-40 ( ) (e) 40-50 ( ) (f) above 50 ( ) 3) Gender: Male/Female 4) No. of members in the family: (a) 1-2 ( ) (b) 3-4 ( ) (c) 5-6 ( ) (d) Above 6 ( ) 5) Monthly family income: (a) Below 10000 ( ) (b) 10000-20000 ( ) (c) 20000-30000 ( ) (d) Above 30000( ) 6) Major occupation of the main family bread earner: (a) Service ( ) (b) Professional ( ) (c) Manufacturer ( ) (d) Trader ( ) (e) Any other ( ) 7) Which brand of mobile phone are you using now? (a) Nokia ( ) (b) Motorola ( ) (c) Sony ( ) (d) Samsung ( ) (e) Philips ( ) (f) Micromax ( ) (g) Apple ( ) (h) Others ( ) 8) The Model of your mobile phone (ex- galaxy y)-( )

9) Why do you choose this model: (a) Price ( ) (b) Function ( ) (c) Size and weight ( ) (d) Appearance ( ) (e) Trend ( ) (f) Advertisement ( ) (g) Others ( ) 10) How often do you change your mobile phone? (a) Less than 6 months ( ) (b) 7-12 months ( ) (c) More than 1 year ( ) 11) What is the cost of your mobile phone? (a) Less than 2000 ( ) (b) 2000-6000 ( ) (c) 6000-10000 ( ) (d) 10000-15000 ( ) (e) More than 15000 ( ) 12) How many mobile phones does your family have: (a) 1 ( ) (b) 2 ( ) (c) 3 ( ) (d) 4 ( ) (e) 5 ( ) (f) More than 5 ( ) 13) How much money do you spend in the maintenance of your phone? (a) Less than 1000 ( ) (b) 1000-2000 ( ) (c) 2000-3000 ( ) (d) More than 3000 ( ) 14) What are the sources of your income for the maintenance of your phone? (a) Salary ( ) (b) Parents ( ) (c) Scholarship ( ) (d) Gifts ( ) (e) Others ( ) 15) Please of rate the features phones that are important for you while choosing your phone:

Features

Not Poor Important

Average

Good

Very Important

Speaker Phone Music player Video Player Internet Access T V Access Camera Video Recorder GPS 3G Blue Tooth High Storage Card slot Finger Key board Touch Screen WIFI MMS Conference Call Voice Mail Call Waiting SMS 16) For What purposes do you use your mobile phone? (a) To keep in contact with family and friends ( ) (b) For business purposes ( ) . (c) To use GPRS & 3G ( ) (d) For Internet Access ( ) (e) To transfer money and get money transferred ( ) (f) Any others ( ) 17) What will be the maximum price you will spend to buy a New Phone? (a) Less than 2000 ( ) (b) 2000-6000 ( ) (c) 6000- 10000 ( ) (d) More than 10000.( ) 18) Are you aware of the Consumer court in your area? (a) Yes ( ) (b) No ( ) 19) Are you aware of the Customer care centre of your mobile phone provider in your area? (a) Yes ( ) (b) No ( ) 20) Are you satisfied with the service provided by your mobile phone provider? (a) Yes ( ) (b) No ( ) 21) If No then have ever complaint to the service provider about your dissatisfaction? (a) Yes ( ) (b) No ( ) 22) How do you come to know about the product? (a) TV/ Radio ( ) (b) Newspaper ( ) (c) Magazines ( ) (d) Sales representative ( ) (e) Exhibits Stalls ( ) (f) Any others ( ) 23) Were you attracted by the promotional offers of the products? (Example free memory card) (a) Yes ( ) (b) No ( ) 24) Do you think prolonged use of mobile phones can cause major health problems? (a) Yes ( ) (b) No ( )

25) Do you think mobile phones reduce concentration on other crucial activity of every day life? (Example prevent you from doing your work) (a) Yes ( ) (b) No ( )

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