MSC PROJECT MANAGEMENT

BN4420 Assignment
Quality and Environmental Management Systems Report
Dr Andrew Smith Dr Ade Oladapo January 2013

BN4420 QUALITY AND ENVIRONMENTAL MANAGEMENT SYSTEMS

Assignment: Quality and Environmental Management Systems Report Tutors: Dr Andrew Smith, Room HB320 [email protected] Dr Ade Oladapo, Room HB242 [email protected] Issue date: Submission dates: Thursday 24th January 2013 Part A Friday 15th March 2013 Part B Friday 3rd May 2013 Part A by Friday 19th April 2013 Part B by Tuesday 28th May 2013

Feedback dates:

Submit your assignment electronically on Blackboard. Late submissions will be dealt with

as per Section G of the academic regulations1. Individual feedback will be provided by e-mail to your registered UCLan e-mail address. It is not possible for the class tutor to check individual assignment drafts before submission. Please do not ask for feedback prior to the dates shown above.

Learning Outcome/s assessed (from Module Information Pack) 1. Demonstrate a wide knowledge of quality and environmental practices and their application in the workplace. 2. Plan, design, measure and propose amendments where required to quality and environmental management systems and processes. 3. Apply the relevant Acts, Regulations and best-practice to design and implementation phases, with regard to the duties and responsibilities the legislation places on respective parties. 4. Analyse working situations, develop and apply strategies which ensure effective management of international codes of practice and legislation.

http://www.uclan.ac.uk/information/services/sss/quality/regulations/section_g.php

Brief You are the Operations Manager in Timmerhus UK Ltd., a manufacturer of high specification prefabricated timber houses. The company produces a wide range of standard components, which are then assembled to individual tailor-made designs. In this way, the company is able to build individual homes on site within only a few weeks using the components manufactured offsite. The company manufactures many of the components in a production facility in Runcorn, Cheshire and these are then transported by road to the various construction sites around the UK. There are also a range of components and raw materials that the company acquires from external suppliers. These are shown in the table in Appendix 1. Timmerhus UK uses their own in-house teams of construction professionals, based at their head office in Runcorn and who travel to each of the sites at which construction takes place. The Runcorn location also has a sales office and show home, which are open to the public. The manufacturing site is shown in Appendix 2. Recently, however, the company has experienced an increase in defects among their finished products, which has led to increased costs in rectifying problems and recalling products. Additionally there have been instances where components have been missing, leading to delays on site. This has led to a cumulative effect in delaying other projects. The company does not currently have any quality management system in place but the board of directors believes this may help them solve the recent quality problems they have experienced. In addition, they are interested in setting up an Environmental Management System (EMS) and, if possible, integrating it with the Quality Management System (QMS) to form one complete management system. Part A (for submission by Friday 15th March 2013) Provide a report, with reference to recent research in the field, on the following: 1. Explain the basic philosophy behind quality management systems and consider and explain what quality improvement tools the company may use (15 marks). 2. Plan and describe an appropriate ISO 9001 compliant Quality Management System (QMS), which the organisation could employ to improve their quality problems (15 marks). 3. Explain what is meant by independent third party certification to the standard and how the organisation can become ISO 9001 certified (10 marks). 4. Discuss any relevant legislation and regulations that the company will have to comply with and explain how compliance with these can be incorporated into the ISO 9001 QMS and kept under review to take account of changes in legislation (5 marks). 5. Explain how the ISO 9001 QMS can be effectively managed on an ongoing basis (5 marks).

Part B (for submission by Friday 3rd May 2013) Provide a report, with reference to recent research in the field, on the following: 6. Explain how the company could integrate its QMS and EMS into one complete management system (10 marks). 7. Identify what the companys significant environmental aspects may be (20 marks). 8. Define some suitable objectives, targets and environmental management programmes that would be relevant to Timmerhus UK Ltd (10 marks). 9. Explain what auditing arrangements will be required for the integrated management system (10 marks). Total available marks: 100 This assignment contributes to 100% of the module assessment. To pass this module, a student must achieve a minimum of 50% for this assessment. The Report Your report is to be produced in A4 printed format (Word document) and the total word count of parts A and B combined should comprise no more than 5,000 words (excluding the reference list). Please state any assumptions you have made. Please submit sections A and B as separate files on Blackboard. References should be provided using the Harvard referencing style. A guide to Harvard referencing is available within the assignment section of the module space on Blackboard. Useful Sources Useful sources of information include but are not limited to the following: PAS 99:2012. Specification of common management system requirements as a framework for integration. British Standards Institution. 2012. BS EN ISO 9000:2005. Quality Management Systems: Fundamentals and vocabulary. British Standards Institution. 2005. BS EN ISO 9001:2008. Quality Management Systems: Requirements. British Standards Institution. 2008 BS EN ISO 14001:2004. Environmental Management Systems. Requirements with guidance for use. British Standards Institution. 2004.

Appendix 1: Major External Suppliers

Electrical cabling Glass Plastics

Appendix 2: The Manufacturing Facility

Land owned by Timmerhus UK is outlined in red on the above photograph.

Appendix 3: Examples of finished product

UNIVERSITY OF CENTRAL LANCASHIRE School of Built and Natural Environment APPENDIX TO ASSIGNMENT BRIEF Submission instructions - This assignment is to be submitted by not later than 23:59 on the date specified in the assignment brief. You must ensure that you keep another copy of what you submit. Your submitted original will not be returned to you until after the end of year Assessment Board. When you submit your work, please note that it must be submitted via the assignment section of the BN4420 module space on Blackboard only. You must not, under any circumstances, hand it directly to your tutor or another member of staff. Feedback - The module tutor/assessor will normally provide you with generic feedback on any formative or summative aspects of the assessment within 15 working days of the date of submission. This may be either posted on a website, or sent to you electronically, or provided in a class-based session. Individual written feedback - will be provided on a proforma feedback Assessed Work Submission sheet which will address the extent to which you have met the learning outcomes of the assignment and indicate the mark or grade attained in accordance with the original marking criteria shown on the assignment brief. It will also provide you with an indication of areas for improvement. Deadlines - It is essential that you assist your tutor by complying with submission deadlines so that you can benefit from the generic feedback process. Note that work offered for submission within 5 working days after the date/time specified without an authorised extension will obtain a maximum mark of 50% for that element of assessment. Work submitted after 5 working days of the date/time specified will be awarded grade 0. The Dean of School or nominee is authorised to give permission for one extension period of between 1 and 10 working days. (See Academic Regulation G3.2) Extenuating circumstances - If you are prevented from submitting work for reasons which could not be disclosed prior to the required submission date/time eg. illness or accident you must use the Extenuating Circumstances procedure so that your claim may be dealt with prior to the end of year Assessment Board. Details of the procedure can be found in your Student Handbook and the Students Guide to the Regulations. Pass grades in order to pass the module you need to pass each main element of the module with a minimum mark of 50%. If you fail the module and subsequently obtain the required 50% mark after reassessment then the maximum mark for each reassessed element is 50%. Plagiarism - Plagiarism is regarded by the University as a very serious offence. Please ensure that you read the relevant academic regulations (G10) concerning what constitutes plagiarism and ensure that what you submit as an individual or as a group is clearly all your own work and that the source of any information or material is fully identified and properly acknowledged/referenced.