Net Nanny User Guide

2010 ContentWatch, Inc. All rights reserved. 2369 West Orton Circle, Salt Lake City, UT 84119

Legal Notices
ContentWatch, Inc. makes no representations or warranties with respect to the contents or use of this documentation, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, ContentWatch, Inc. reserves the right to revise this publication and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. Further, ContentWatch, Inc. makes no representations or warranties with respect to any software, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, ContentWatch, Inc. reserves the right to make changes to any and all parts of ContentWatch software, at any time, without any obligation to notify any person or entity of such changes. You may not use, export, or re-export this product in violation of any applicable laws or regulations including, without limitation, U.S. export regulations or the laws of the country in which you reside. Copyright 2005-2010 ContentWatch, Inc. All rights reserved. No part of this publication may be reproduced, photocopied, stored on a retrieval system, or transmitted without the express written consent of the publisher.

U.S. Patent No. 745,591. Patents Pending.

Net Nanny User Guide January 2010

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ContentWatch Trademarks
ContentProtect is a trademark of ContentWatch, Inc. in the United States and other countries. ContentProtect Professional is a trademark of ContentWatch, Inc. in the United States and other countries. ContentWatch is a trademark of ContentWatch, Inc. in the United States and other countries. Net Nanny is a trademark of ContentWatch, Inc. in the United States and other countries.

Third-Party Materials
All third-party trademarks are the property of their respective owners.

ContentWatch, Inc. 2369 West Orton Circle Salt Lake City, Utah 84119 U.S.A. www.contentwatch.com

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Table of Contents
Legal Notices ................................................................................................................ 2 Table of Contents ......................................................................................................... 4 Welcome to Net Nanny ................................................................................................ 7 System Requirements and Key Features ................................................................... 8
System Requirements ............................................................................................................................8 Key Features ..........................................................................................................................................8

Installing Net Nanny ..................................................................................................... 9 The Net Nanny Systray Icon ...................................................................................... 18
Removing and Displaying the Net Nanny Systray Icon .......................................................................... 19

Signing In to Net Nanny ............................................................................................. 20 Updating Net Nanny with Online Updates................................................................ 22
Manual Updates ................................................................................................................................... 22 Automatic Update Notification ............................................................................................................... 23 Password-Protected Updates ............................................................................................................... 25 Installing Filter Definitions ..................................................................................................................... 26

Changing User Passwords ........................................................................................ 27 Disabling Net Nanny .................................................................................................. 28 Introduction to the Net Nanny Local Admin Tools .................................................. 30
Opening the Net Nanny Admin Tools .................................................................................................... 30 Closing the Net Nanny Admin Tools...................................................................................................... 31 Overview of the Net Nanny Admin Tools Interface ................................................................................ 32

Setting the Time Zone ................................................................................................ 33 Managing User Profiles ............................................................................................. 34

Using a Default User Profile.................................................................................................................. 34 Creating Individual User Profiles ........................................................................................................... 35 User Profile Options ...................................................................................................................... 36 ContentWatch, Inc. / Net Nanny User Guide

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Assigning Administrative Privileges to a User Profile ............................................................................. 38 Modifying an Existing User Profile......................................................................................................... 38 Changing Passwords ............................................................................................................................ 38 Deleting a User Profile .......................................................................................................................... 39

Managing Filter Settings ........................................................................................... 40

Defining Web Settings .......................................................................................................................... 41 Configuring Web Browsing Settings ............................................................................................... 42 Block and Warning Responses ...................................................................................................... 49 Configuring Filter Settings for Instant Messaging .................................................................................. 52 Configuring Filter Settings for Social Networking ................................................................................... 54 Configuring Additional Settings ............................................................................................................. 55

Managing Time Controls ........................................................................................... 57

Defining Time Controls ......................................................................................................................... 58 Enforcing Time Controls ....................................................................................................................... 58

Managing Games ....................................................................................................... 60 Managing System Passwords ................................................................................... 62

Changing the Override Password ......................................................................................................... 62 Changing the Uninstall Password ......................................................................................................... 63

Working with Exceptions........................................................................................... 64

Creating Web Address Exceptions ........................................................................................................ 64 Creating Application Exceptions............................................................................................................ 66 Processing User Exception Requests ................................................................................................... 69

Generating Usage Reports ........................................................................................ 70

Enabling Local Reporting ...................................................................................................................... 70 Accessing Local Reporting ................................................................................................................... 70 Accessing Local Web Activity Reports ........................................................................................... 70 Accessing Web Search Reports..................................................................................................... 72 Accessing Local Instant Message Reports ..................................................................................... 73 Accessing Social Networking Reports ............................................................................................ 76 Searching within Reports ............................................................................................................... 78

Configuring Email Notifications................................................................................ 79 Using Net Nanny Remote Management ................................................................... 80

Accessing Remote Management .......................................................................................................... 80 Changing Account Settings................................................................................................................... 82 Configuring Email Notifications ............................................................................................................. 83 ContentWatch, Inc. / Net Nanny User Guide

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Viewing Family-Level Reports............................................................................................................... 85 Configuring Web Exceptions ................................................................................................................. 86 Configuring Application Exceptions ....................................................................................................... 87 Processing User Exception Requests ................................................................................................... 89 Adding and Removing Users ................................................................................................................ 91 User Profile Options ...................................................................................................................... 92 Filter Settings ....................................................................................................................................... 94 Web Filter Settings ........................................................................................................................ 94 IM Settings .................................................................................................................................... 96 Additional Settings ......................................................................................................................... 97 Time Controls ....................................................................................................................................... 98 Profile Settings ................................................................................................................................... 100

Glossary .................................................................................................................... 103 Frequently Asked Questions (FAQ) ........................................................................ 105 Open Code License Text ......................................................................................... 107

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Welcome to Net Nanny

Welcome to Net Nanny, the most comprehensive and easily adaptable Internet filtering software available today. Net Nanny comes preset to protect you from objectionable and inappropriate content. However, because not all users are alike, Net Nanny also allows you to modify the filter settings so you can customize Net Nanny to suit your individual usage needs. The following resources are available to help you use Net Nanny:

Net Nanny User Guide (PDF format) is available from the Net Nanny Help menu. It provides: o Step-by-step instruction o Net Nanny category list with descriptions o Glossary and FAQ (Frequently Asked Questions) ContentCleanup User Guide (PDF format) Note: ContentCleanup is available only with the Net Nanny Home Suite.

An online help system is available from the Net Nanny Help menu. It provides step-by-step instruction and Web-based reporting. Customer Support is provided at 1-800-485-4008 for questions and technical assistance. Customer Support is available Monday through Friday, 8 a.m. to 5 p.m., Mountain Time. Web-based Customer Support is available any time at www.netnanny.com/support or by email at [email protected].

Documentation Conventions A trademark symbol ( ,, etc.) denotes a ContentWatch trademark. An asterisk (*) denotes a third-party trademark.

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System Requirements and Key Features

This section describes the prerequisites that must be met for Net Nanny to work properly. It also describes some of the key features.

System Requirements
Microsoft* Windows* 7/Vista/XP (32-bit and 64-bit) 128 MB RAM minimum, 256 MB recommended 80 MB hard drive space Minimum screen resolution of 800x600 Internet connection

Key Features
User-friendly interface Fast client-based filtering Filtering of encrypted (SSL) web sites Filtering of secure proxy sites Blocking of local host proxy applications PC game management using ESRB ratings Remote user management Keyword blocking (user-defined) Post blocking (block forum posts, blog posts, image uploads) Client and Web IM monitoring and alerting Profanity masking Web and client based graphic reports Social network profile reporting Customizable Safe Site List capability (whitelist) Alerts for IM predator and cyberbully behavior Email notifications Easy user creation with age-based profiles Instant override and override request options Detection and removal of unwanted content from your computer (Net Nanny Home Suite only)

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Installing Net Nanny

Important: You must be connected to the Internet to install Net Nanny. To install Net Nanny: 1. Double-click the Net Nanny Installer icon to launch the installation.

2. From the drop-down menu, select the language you prefer to use during setup and installation, then click OK.

3. When the Net Nanny Setup Wizard launches, close all other applications before continuing with the installation (as recommended), then click Next to continue.

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4. Carefully review the License Agreement, select I accept the agreement, then click Next to continue.

5. Type in your registration number, then click Next to continue. If you purchased Net Nanny online or requested a trialware number, the registration number was sent to you via email. If you purchased Net Nanny in a store, the registration number came with your CD.

If Net Nanny is unable to contact the ContentWatch registration server, a message displays reminding you to verify that your firewall is disabled and asking if you want to configure proxy server settings.

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You can attempt to connect to ContentWatch via a proxy server provided that the following criteria are met: You have verified that your firewall is disabled. You have verified that your Internet connection is working (that is, your computer is able to connect to your Internet Service Provider; for example, you can load your home page). Your ISP offers a proxy server as an alternate means of connecting to the Internet.

To configure proxy settings: a) Obtain the necessary proxy server information, such as hostname and port number, from your ISP. b) At the prompt asking you if you want to configure proxy server settings, click Yes.

c) In the Proxy Configuration screen, provide proxy server information as specified by your ISP, then click OK.

6.

(Conditional) If you are installing and registering Net Nanny for the first time, skip to Step 8.

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7. (Conditional) If you purchased multiple Net Nanny licenses and are now installing an additional instance of the Net Nanny client, or if you only have one license and you are reinstalling Net Nanny, do the following: a. Type the email address and password you used to initially register Net Nanny.

b. Click Next. c. Skip to Step 11.

8. Type your email address, then click Next to continue.

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9. Assign the password you want to use for the Net Nanny administrator account, then click Next to continue. Passwords are case sensitive and are limited to between 3 and 13 characters in length. Alpha and numeric characters can be combined.

10. Select a secret question, provide an answer, then click Finish. If you ever forget your password, Net Nanny prompts you with the secret question you chose. You must enter the correct answer before Net Nanny allows you to change the administrator account password.

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11. Accept the default destination folder for the Net Nanny installation (or click Browse to select an alternate installation folder), then click Next.

12. Click Install.

13. Do one of the following: To set up one or more user accounts now, select Help me create users now, then continue with step 14. Select Use the default settings, then skip to step 15.

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14. (Conditional) If you chose to set up users, follow these steps: a. Make sure Help me create users now is selected, then click Next.

b. Click Add.

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c.

Type a username and password, then type the password again to confirm it.

d. Select a profile type based on the users age, then click OK.

e. Repeat steps 14b-14d until all of your users have been created, then click Next.

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15. Click Finish to restart your computer and complete the Net Nanny installation and setup. Warning: Although you have the option to restart your computer later, Net Nanny will not begin protecting your computer until after you have restarted.

Your computer automatically shuts down and restarts. After your computer restarts, a Net Nanny icon desktop. appears in the system tray at the bottom of your Windows

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The Net Nanny Systray Icon

The Net Nanny icon in the Windows system tray gives you quick right-click access to the following:

Admin Tools Login or Logout user Refresh profiles Remote management Extend time (when time controls are enabled) Change password Help Enable or disable Net Nanny Check for updates About
Net Nanny systray icon

If you would like to prevent users from accessing Net Nanny features using the systray icon, you can select to temporarily remove the icon from the system tray. Note to Windows 7 users: After installing Net Nanny, Windows 7 automatically places the Net Nanny systray icon in the hidden icons group. To access the Net Nanny icon, click the hidden icons expander button to the left of the system tray.

You can move the Net Nanny icon to the main system tray area by clicking Customize in the hidden icons group box, locating the cwtray.exe item in the icons and notifications settings list, and choosing to Show icon and notifications for that item.

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Removing and Displaying the Net Nanny Systray Icon

To remove or display the Net Nanny systray icon: 1. Click Start > Programs > ContentWatch > Net Nanny. 2. Log in to Admin Tools with an administrator name and password. 3. From the Tools menu, select Hide Systray Icon to remove or display the Net Nanny icon. If a check mark appears to the left of the Hide Systray Icon option, the Net Nanny systray icon is removed from the system tray. Conversely, if there is no check mark, the Net Nanny systray icon is displayed.

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Signing In to Net Nanny

Net Nanny is automatically installed with a default user. This means that all users are able to access the Internet and instant messaging as one Net Nanny user, using the default users settings. The default user provides ease-of-use; however, it does not separately monitor each users Internet usage, and filters are unilaterally applied to all users. You can create separate user profiles for each person who uses the computer. Individual users must sign in to their Net Nanny accounts before they are able to use the Internet for browsing or instant messaging. This allows Net Nanny to monitor each users Internet usage and block content on a per-user basis.

You must sign in to Net Nanny before you can access the Internet or instant messaging. If you do not sign in manually, you are prompted to sign in when you attempt to use the Internet. To sign in manually: 1. Right-click the Net Nanny icon Login from the quick menu. in the system tray at the bottom of your Windows desktop, then select

Note: If you do not see the Net Nanny icon in the system tray, the icon may be removed. For instructions on displaying the icon, see Removing and Displaying the Net Nanny Systray Icon on page 19.

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2. Select your username from the drop-down menu, enter your password, then click OK. If you dont know your password, ask the administrator. Note: Bullets appear as you type your password to protect it from being viewed.

You are now signed in as a user. Launch your Internet browser and proceed with regular Internet activity. For information about the possible block and warning messages you might receive, see Block and Warning Responses on page 49. When you finish your Internet or instant messaging session, we recommend you sign out of Net Nanny. Warning: If you leave your computer without signing out of Net Nanny, other users have access to the Internet under your sign-in name and also to your Web and instant message privileges. Besides continuing to log Internet usage time under your name, Net Nanny also continues to log Web and instant message activity under your name. However, if Inactive User Logout is enabled, you are automatically logged out according to the time settings configured by the administrator. To sign out of Net Nanny: 1. Right-click the Net Nanny icon located at the bottom of your Windows desktop.

2. Select Logout <username> from the quick menu.

Note: If you shut down your computer without signing out, your session automatically ends. You must sign in again when the computer restarts.

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Updating Net Nanny with Online Updates

Online updates allow you to update Net Nanny with the latest software updates. There are three methods for receiving update notifications for Net Nanny: Manual (default), Automatic, and Password Protected.

Manual Updates
To configure Net Nanny for manual updates: 1. Sign in to Net Nannys Admin Tools. For instructions on how to do this, see Opening the Net Nanny Admin Tools on page 30. 2. From the Tools menu, select Updates. The following dialog window appears:

3. In the Updater Settings dialog, select Let me check for updates manually or Require a password to check for updates, depending on whether you want to require a password for a user to check for updates, then click OK. 4. Close the Admin Tools.

To manually update Net Nanny: 1. Right-click the Net Nanny icon in the system tray.

Note: If you do not see the Net Nanny icon in the system tray, the icon may have been removed. For instructions on displaying the icon, see Removing and Displaying the Net Nanny Systray Icon on page 19. 2. Select Check For Updates from the quick menu.

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3. At the ContentWatch Updater screen, click Next.

If there are no new updates, Net Nanny indicates that none are available. If Net Nanny updates are available, a wizard appears and steps you through the process of downloading and installing the updates. If you choose to download and install the updates, you may be asked to restart your computer for the changes to take effect.

Automatic Update Notification

To configure Net Nanny to automatically notify you when a new update is available: 1. Sign in to the Net Nanny Admin Tools. For instructions on how to do this, see Opening the Net Nanny Admin Tools on page 30. 2. From the Tools menu, select Updates. The following dialog window appears:

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3. In the Updater Settings dialog window, select Notify me when updates are available but dont automatically download or install them, then click OK. Net Nanny is now configured to notify you when updates are available.

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Password-Protected Updates
To require an administrative password in order to check for Net Nanny updates: 1. Sign in to the Net Nanny Admin Tools. For instructions on how to do this, see Opening the Net Nanny Admin Tools on page 30. 2. From the Tools menu, select Updates. The following dialog window appears:

3. Select Require a password to check for updates, then click OK. 4. Close the Admin Tools. Net Nanny is now configured to prompt for a Net Nanny administrator password whenever a user attempts to manually update the software.

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Installing Filter Definitions

A filter definition determines how content is recognized and matched against filters. Automatically downloading and installing filter definitions ensures that Net Nanny is always kept current with the latest definition files. To set the filter definitions to update automatically: 1. Sign in to the Net Nanny Admin Tools. For instructions on how to do this, see Opening the Net Nanny Admin Tools on page 30. 2. From the Tools menu, select Updates. The following dialog window appears:

3. In the Updater Settings dialog, select Download and install filter definitions automatically, then click OK.

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Changing User Passwords

If permitted in their Net Nanny profile settings, users can quickly change their own Net Nanny login passwords. To change a password: 1. Make sure you are logged in to Net Nanny with your own username. 2. Right-click the Net Nanny icon in the system tray.

3. Select Change Password from the quick menu.

4. Type the old password and the new password in the appropriate fields, retype the new password to confirm it, then click OK.

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Disabling Net Nanny

There may be times when you want to temporarily disable Net Nannyfor example, you might want to temporarily allow access to the Internet without blocking any content. Rather than temporarily changing the current users policies, you could temporarily disable Net Nanny. To temporarily disable Net Nanny 1. Right-click the Net Nanny icon in the system tray.

Note: If you do not see the Net Nanny icon in the system tray, the icon may be hidden. For instructions on displaying the icon, see Removing and Displaying the Net Nanny Systray Icon on page 19. 2. Select Disable Net Nanny from the quick menu.

3. Type the administrators password, then click OK.

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4. Choose to have the client automatically re-enable itself or remind you that it is disabled after a certain amount of time has passed.

5. From the drop-down list, select the amount of time until the client re-enables itself or reminds you that it is disabled, then click OK. Net Nanny is now disabled. Notice that the Net Nanny systray icon changes status. to indicate a disabled

To re-enable Net Nanny: 1. Right-click the Net Nanny icon in the system tray. 2. Select Enable Net Nanny from the quick menu.

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Introduction to the Net Nanny Local Admin Tools

You must have an administrator account to open Net Nanny Admin Tools. Within these tools, you can customize user profiles, define filter settings, and monitor user activity.

Opening the Net Nanny Admin Tools

To open the Net Nanny Admin Tools: 1. Right-click the Net Nanny icon in the system tray at the bottom of your Windows desktop, then select Admin Tools from the quick menu. Note: If you do not see the Net Nanny icon in the system tray, the icon may be hidden. For instructions on displaying the icon, see Removing and Displaying the Net Nanny Systray Icon on page 19.

You can also click Start > Programs > ContentWatch > Net Nanny or, if you are the user who installed Net Nanny, you can double-click the Net Nanny icon on the desktop. 2. Select your administrator name from the drop-down menu, type your password, then click OK.

Bullets appear as you type your password to protect it from being viewed. Note: If you cannot remember your administrator password, click Forgot Password? Your Web browser launches and takes you to the ContentWatch Web site, where you are asked to enter the email address you specified when installing Net Nanny. An email is then sent to this address with a link to a Web page that asks you the secret question you entered when you installed Net Nanny. Correctly type the secret answer, and you are then allowed to change your password for this account.

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Once you have logged in, the Net Nanny Admin Tools window appears:

Important: We recommend that you do not leave the Net Nanny Admin Tools open if you walk away from your computer, because other users would have full access to all the programs administrator settings.

Closing the Net Nanny Admin Tools

To close the Net Nanny Admin Tools, click File > Exit.

Note: Closing the Net Nanny Admin Tools does not disable Net Nanny. User accounts, profiles, and content filters are still active.

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Overview of the Net Nanny Admin Tools Interface

The following is an overview of the layout of the Net Nanny Admin Tools interface. Details about how to use the Admin Tools to configure specific settings are provided in subsequent sections of this user guide.

Menu Bar

User List Users are added and removed here.

User Settings Family Settings Settings that apply globally to all users are configured here. Individual users profile information and Internet access settings are configured here.

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Setting the Time Zone

To ensure that the Net Nanny time-related features (such as Time Controls and Reports) work correctly, you must specify your time zone. To set the time zone: 1. Sign in to the Admin Tools. 2. From the Tools menu, select Time Zone, or select Set time zone in the Admin's Settings section of the Net Nanny Admin Tools interface.

The Time Zone dialog appears.

3. From the drop-down list, select your time zone, then click OK. ContentWatch, Inc. / Net Nanny User Guide

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Managing User Profiles

A user profile is an account created for a system user. The user profile can be used to apply custom filters to individual users and to track each users Internet usage. Net Nanny is automatically installed with a default user profile. This means that all users are able to access the Internet and instant messaging as one Net Nanny user, using the default users settings. The default user profile provides ease-of-use; however, it does not separately monitor each users Internet usage, and filters are unilaterally applied to all users. You can also create separate user profiles for each person who uses the computer so that individual users must sign in to their own Net Nanny accounts before they are able to use the Internet for browsing or instant messaging. This allows Net Nanny to monitor each users Internet activities and block content on a per -user basis. Individual profiles should each have a unique password so users cannot log in to other user accounts. You can use both a default user and individual user profiles. However, it is recommended that you use either one or the other, depending on whether you want all restrictions to apply equally to all users (default user) or you want to be able to monitor each users individual activities (individual user profiles). If you use individual user profiles, it is also recommended that you delete the default user profile so that users cannot use the default profile to circumvent individual user monitoring.

Using a Default User Profile

The default user profile that is created when you install Net Nanny makes it possible for all users to log in automatically using a single profile. This is useful when you want the same restrictions to apply to all users. The default user profile provides the functionality that was delivered by Default Mode in previous versions of Net Nanny. The default user is set to use auto client login. This means that when a user accesses the Internet, they are logged in automatically as the default user. If the default user is the only user profile, all users will have the same restrictions. If the default user profile is used together with individual user profiles, consider the following: The default user should be the most restricted user. Otherwise, a user with more restrictions than the default user can log in as default to circumvent some restrictions. For a user to log in with a different user profile, that user must log out, then log in again with the desired user profile. Reports for the default user do not show who is specifically responsible for the Internet activities reported.

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Creating Individual User Profiles

Net Nanny allows you to duplicate settings from existing user profiles to create new user profiles. When you duplicate a user profile, the filter settings and time controls for the selected profile are applied to the new profile. To create a new user profile based on an existing profile: 1. Sign in to the Admin Tools. 2. Under the Users list, click Add User.

For a detailed description of the options in the Add User dialog, see User Profile Options on page 36. 3. Choose whether to create the new user based on a predefined age profile or on the profile of an existing user.

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To base the new user on a predefined age profile, select Predefined Profile, then select the desired age profile from the drop-down list.

To base the new user on an existing user, select Existing User, then select the desired user profile from the drop-down list.

4. Complete the user information under Profile Settings, then click OK. For a description of the options in the Add User dialog, see User Profile Options. After you create the user profile, you can define the filter settings and time controls for the user. For more information, see Managing Filter Settings on page 40 and Managing Time Controls on page 57. 5. Repeat this procedure for each user you want to create.

User Profile Options

The following table outlines the user profile options: Field User Name Description The name the user enters to sign in to Net Nanny. Usernames must be between 2 and 20 characters in length. Auto Windows Login Enables Net Nanny to employ a user's Windows login credentials to automatically log in to his or her personal Net Nanny profile for Internet access. From the Auto Windows Login drop-down list, select the Windows account you want to associate with the user's Net Nanny profile. Once this association has been made, the user only has to log in to Windows and will not be prompted to log in to Net Nanny separately. Please be aware that this association is not automatically synchronized to other computers in your household. If a family member has Windows accounts on multiple computers, you must configure the Auto Windows Login option for that user on each computer. Note: If you set up a user's Net Nanny profile to have the same name as the user's Windows account, and you selected the Auto Windows Login option in the Net Nanny Remote Management tool on the Web, Net Nanny attempts to create an association between the Windows account and the Net Nanny profile upon the first login attempt. For example, if the Auto Windows Login option is selected in Remote Management and the username "JohnD" exists in the Net Nanny user list, a user who logs in to Windows as "JohnD" is automatically logged in to Net Nanny without having to specify a Net Nanny username and password the first time he or she logs in to the computer. Important: We recommend that filter settings for password-free profiles be more restrictive than user profiles that require passwords. ContentWatch, Inc. / Net Nanny User Guide

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Field Email

Description Users email address. This field is required only if the user is an administrator.

Password Confirm Password

Users password. This field appears after you type a password in the Password field. Retype the password to confirm that it is typed correctly in the Password field. Designates an inactivity threshold after which the user is automatically logged out. If you select Never, Net Nanny does not automatically log out the user.

Inactive User Logout

Auto Client Login

Enables Net Nanny to remember the profile's username and password and to automatically log in to Net Nanny using this profile whenever a user attempts to access Internet content. When this option is selected, users need to log in to Net Nanny only once. Thereafter, Net Nanny no longer prompts for login credentials when users attempt to access Internet content, even if the computer is rebooted. Net Nanny continues to remember the username and password until someone manually logs off the Net Nanny profile. Note: Use the Auto Client Login option when you want to monitor and manage Internet activity for a single computer rather than specific users. For example, suppose you have a computer in your living room and you want to use the same Net Nanny filter settings, time controls, etc., to control Internet access for anyone who uses that computer. Create a Net Nanny profile named "Living Room," configure profile settings as desired, and then enable the Auto Client Login option so that users automatically log in to Net Nanny when they start that computer and try to access the Internet.

Administrator

Gives the user administrative privileges. Users with administrative privileges can change passwords, profile settings, and filters; receive email notifications; and access reporting and remote management.

Allow user to change password Display instant override option

Allows the user to change his or her own Net Nanny login password by right-clicking on the Net Nanny systray icon. Enables the user to override blocked categories with the override password. The user must enter the override password before Net Nanny displays the blocked content.

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Assigning Administrative Privileges to a User Profile

The primary administrator account is created during installation. This administrator profile is permanent and cannot be changed; however, you can assign administrative privileges to other users. To assign administrative privileges to an existing user profile: 1. Sign in to the Admin Tools. 2. From the User List, select an existing user, then click Manage Profile. 3. Select the Administrator option to give administrative privileges to this user.

4. Click OK to save the changes.

Modifying an Existing User Profile

There may be circumstances when you need to change existing user profiles. For example, you may want to change the user password, update a users email address, etc. To modify an existing user profile: 1. Sign in to the Admin Tools. 2. From the User List, select an existing user, then click Manage Profile. 3. Modify the users profile settings, then click OK to save your changes.

Changing Passwords
Net Nanny allows administrators to change user passwords without having to provide the users current password. Passwords prevent unauthorized users from logging in to a user profile that is less restrictive than their own. For example, if you do not assign passwords, there is nothing to prevent a child from logging in to an older sibling's or parents less restrictive user profile. Likewise, without a password, a user can log in to another users profile to prevent Internet activity from being reported against his or her own user profile. To change a users password: 1. Sign in to the Admin Tools. 2. From the User List, select an existing user, then click Manage Profile. 3. Type the new password and confirm. ContentWatch, Inc. / Net Nanny User Guide

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Passwords are case sensitive and must be between 3 and 13 characters in length. Numbers and letters can be combined. 4. When finished, click OK to save your changes. If you forget the primary administrator password, you can do any of the following: If you have more than one administrator account, another administrator can change your password for you by logging in to Admin Tools, selecting the user from the User List, then changing the password in the Profile Settings dialog. On the Admin Tools login screen, click Forgot Password. Your Web browser launches and takes you to the ContentWatch Web site where you are asked to enter the email address you specified when installing Net Nanny. An email is then sent to this address containing a link to a Web page that asks you the secret question you entered when you installed Net Nanny. Type the secret answer and you are then allowed to change your password for this account. Select Remote Management from the system tray icon and, in the Web page that appears, click Forgot Password. You are prompted to enter the email address you specified when installing Net Nanny. An email is then sent to this address containing a link to a Web page that asks you the secret question you entered when you installed Net Nanny. When you type the secret answer, you are then allowed to change your password for this account. Email a Password Request to [email protected] or call Customer Support at 1-800-485-4008. You must provide the following information to change the primary administrator password: o Registration key o Email address (where to send password) o Secret question and answer

Deleting a User Profile

Net Nanny allows users with administrator rights to delete existing user profiles. Warning: This action cannot be undone. Deleting a user also permanently deletes the users activity data. The users Internet and instant messaging activities no longer appear in reports. If a user profile is accidentally deleted, it cannot be restored. If you want to restore the account, you must create it again. To delete an existing user profile: 1. Sign in to the Admin Tools. 2. From the User List, select an existing user, then click Remove User. 3. Click OK to confirm the deletion. You cannot delete a user who has Admin privileges. Before you can delete an Admin, you must deselect the Admin check box for that user.

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Managing Filter Settings

Filter settings are used to control Internet activity (Web browsing), instant messaging (Yahoo!, AOL, MSN, QQ, Google Talk, MySpace IM), Internet chat, newsgroups, and peer-to-peer access. These services can be individually allowed or blocked for each user in the User List. Additionally, you can use filter settings to control whether a users profile is captured when logging on to a social networking site (such as Facebook, Twitter, YouTube, and so on). If the Display Instant Override Option setting is selected in the Profile Settings dialog, the user can override blocked categories with the override password. The user must enter the override password before Net Nanny displays the blocked content. Note: The override password is created during installation and can be changed in the Passwords dialog. To open the filter settings: 1. Sign in to the Admin Tools. 2. From the User List, select an existing user profile, then click Filtering. The Filter Settings window for the selected user appears.

The Filter Settings window contains four tabs: Web: Provides settings that let you enable or disable Web browsing, record all activity on the Web, and choose whether to filter Web content or allow access to only specified Web sites. If you choose to filter

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Web content, you can specify the access level allowed for a variety of different types of content. This tab also lets you configure the message that appears when a site is blocked. Instant Messaging: Provides settings that enable you to control instant messaging. For example, you can select which IM programs are allowed, whether activity is recorded, and the types of instant messaging content that are monitored. Social Networking: Provides settings that enable profile reporting for popular social networking sites. Additional Settings: Provides advanced settings that give you additional control over Web activity, such as whether access is allowed to chat groups, newsgroups, or peer-to-peer networking sites. You can also block forum and blog posts, block Internet access for 64-bit applications, and specify whether to filter content from secure Web sites (HTTPS). The following sections provide information about each of these tabs.

Defining Web Settings

To access the Web tab: 1. Sign in to the Admin Tools. 2. From the User List, select an existing user profile, then click Filtering. 3. If the Web tab is not already selected, click Web.

The Web tab is divided into four sections: Web Browsing: Select Web browsing settings. When Blocked or Warned: Configure the way Net Nanny responds when a Web site is blocked or triggers a warning. ContentWatch, Inc. / Net Nanny User Guide

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Keyword Blocking: Specify objectionable words or phrases that you want to block users from viewing on the Web. When Net Nanny detects any of these words or phrases on a Web page, it blocks users from viewing that page. Categories: Filter Web content or allow access only to specified sites, depending on your Web browsing settings. If you choose to filter content, this section provides filters where you can set the access level for a variety of types of content. If you choose to allow access to specified sites, this section lets you set the sites that can be accessed.

Configuring Web Browsing Settings

The Web tab is divided into four sections. The first section contains Web browsing settings. To set the Web browsing settings: 1. Sign in to the Admin Tools. 2. From the User List, select an existing user profile. 3. Click Filtering. 4. If the Web tab is not already selected, click Web. 5. Locate the Web Browsing section of the Web tab.

6. To allow users to browse the Web, select Enable Web browsing. If Enable Web browsing is not selected, the user cannot access the Web. 7. If you want Web activity to be recorded so you can monitor it, select Record Web activity. 8. Select whether to filter Web content or allow access only to specified sites. If you select Filter Web content, you can configure the access level for a variety of types of Web content. See Defining_User_Filter_Settings for more information. If you select Restrict browsing to specific sites, you can configure which sites the user is allowed to browse. See Specifying_Allowed_Web_Sites on page 47. 9. Click OK to save your settings. Defining User Filter Settings Filter settings determine the level of access users have to the predefined Internet content categories. User access to these sites can be set to the following: Allow: Provides access without restriction. No message is displayed and the user is allowed access to the requested page. The action is logged (if logging is enabled for this user). Warn: Provides access but warns the user of the types of content about to be viewed and lists the category types that caused the warning. A warning message is displayed and the user can choose to view the requested page. The action is logged (if logging is enabled for this user). Block: Prompts the user that the Web site is being blocked and lists the category types that have blocked it. The requested page does not open unless the user has the privilege to override the block and does so. The action is logged (if logging is enabled for this user). Note: For message examples and descriptions, see Block and Warning Responses on page 49.

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To define a users filter settings: 1. Locate the Web Browsing section of the Web tab. 2. Select Filter Web content. The Web content filter Categories appear. Note: By default, only the most commonly blocked content categories are displayed. To display the full list of available content categories, click Show me all 35 categories.

The following categories are blocked by default: Adult/Mature Alcohol Gambling Hate/Violence Illegal Activities Illegal Drugs Intimate Apparel/Swimsuits Pornography Profanity Proxy Tobacco Weapons All other categories are set to Allow, except for Profanity. The Profanity category is set to Mask by default to replace objectionable words on filtered Web pages with random characters, leaving all remaining content intact. Net Nanny supports masking both US and British profanity. To specify the versions of English you want to filter, click Manage languages for profanity masking, select or deselect versions of English as desired, then click OK.

For a listing of Net Nanny categories and descriptions, see Content Categories on page 45.

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3. Do one of the following: Select Allow, Warn, or Block from the drop-down list for each content category whose setting you want to change.

Select a setting from the Reset All Categories To drop-down list, then click OK to change all content categories to the same setting.

4. When finished, click OK to apply your settings.

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Content Categories To help you filter Internet content, Net Nanny provides a list of predefined content categories. You can choose to Allow, Warn, or Block URLs that fall within these categories. Note: For information on defining filter settings, see Defining User Filter Settings on page 42. The following table outlines the Net Nanny predefined content categories:

Category Adult/ Mature

Description Contains subject matter intended for mature audiences, such as obscene or vulgar language and adult instant message rooms. These sites could be considered Rrated. Contains subject matter that deals with manufacturing, distributing, or obtaining alcohol. Provides access to chat services. Provides access to email services and applications. Allows the posting of jobs or resumes. Provides information on compensation in specific fields or regions. Posts information about jobs and job openings. Provides family counseling, family safety tips, parenting information and tips, and family planning. Provides information about finances, financial planning, insurance, stock tickers, and stock reports. Allows the sale and purchase of stock. Includes banks and credit unions and credit rating and reporting sites. Allows a person to wager money on online games with the expectation of winning money or prizes. Contains links to other gambling sites or provides information on gambling strategies or tactics. Provides access to online or downloadable games, discussions about games, or information about game cheats. Provides information specific to local, state, or federal government organizations or agencies, including political party sites and specific, official political sites. Sites ending in .gov. Promotes or depicts violence against persons, animals, property, or nations. Singles out groups for violence based on race, religion, or creed. Provides information on mental or physical health issues. Allows the online purchase of prescription medications.

Alcohol

Chat Sites

Email Employment/ Career Family Resources

Financial/ Stocks

Gambling

Games

Government

Hate/ Violence Health/ Medicine

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Illegal Activities

Provides information about the manufacture, alteration, or sales of weapons, explosives, and explosive devices. Promotes or depicts disorderly conduct . Contains subject matter that deals with manufacturing, distributing, or obtaining illegal drugs or other controlled substances. Depicts drug paraphernalia and/or includes methods for obtaining or manufacturing them. Does not include sites that provide information on prescription medications except those sites that describe how to obtain them. Allows the user to search for images or videos, including Google Images and YouTube. Displays models wearing underwear, lingerie, or other suggestive or see-through attire, including swimsuits. Contains subject matter intended for children, including entertainment, education, crisis counseling, and kid-friendly communities. Provides access to free downloadable or for-pay online music and video files such as MP3, WAV, MPG, and AVI. Sells music or videos or is dedicated to the music or entertainment industry. Provides information on TV programs and programming, including movie review sites. Provides live, recorded, or written reports or editorials about current events. Sites that do not fit into any of the existing Net Nanny categories. Contains personal ads, personal info pages, and personal portals.

Illegal Drugs

Image/ Video Search Intimate Apparel/ Swimsuits Kids

Music/ Entertainment

News Other Personals/ Dating Pornography

Contains subject matter that is meant to sexually arouse the viewer. May show models or real people that are engaged in erotic behavior intended to cause sexual excitement. May describe sexually explicit activities or contain sexually explicit material including images, movies, or text. Sites could be considered X-rated. Contains profanity or hurtful language. Set this category to Mask to replace the objectionable words on the filtered Web page with random characters, leaving all remaining content intact. Allows users to anonymously surf the Internet, either for the purpose of maintaining online privacy or bypassing content filtering software. Contains instructional material, tutorials, or how-to pages. Provides information on specific religions or religious beliefs. Includes regional religious organizational sites and sites built to promote religious groups, activities, and membership.

Profanity

Proxy

Reference Religious

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Schools/Colleges

Contains information dealing with colleges, schools, seminars, or courses. Sites that end in .edu. Provides mechanisms for searching the Internet by specific words or phrases and displays the results as either links or images. Allows a user to customize the look or content and is geared to providing a "starting" place on the Internet. Provides access to online malls, catalogs, or auctions, including classified ads. Includes department store sites, retail store sites, or sites that have coupons for free or discounted items. Sites related to online communities or social networks. Promotes, advertises, reports on, or is associated with sports teams, individuals, or organizations. Includes sites that are involved with fantasy sports and organizations whose main focus is to report on amateur, college, or professional sports. Intended for the sale or consumption of tobacco.

Search Engines/ Portals

Shopping

Social Networks Sports/Recreation

Tobacco Travel

Provides information on travel, such as destination descriptions, ticketing, and reservations. Includes airline, bus, or train company sites and car rental sites. Intended for selling or providing information about using firearms, swords, knives, and other weapons. Allows an organization to add URLs for sites that are used by the organization in the course of doing business. It may initially be blank.

Weapons

Work Related

Note: When Net Nanny is enabled and the Pornography content category is set to Block, it enforces a safe search for many popular search engines. Currently, Net Nanny can force a safe search for popular search engines, such as: Yahoo!, Google, AltaVista*, DogPile*, Lycos*, AllTheWeb*, Bing, and Ask. To bypass the safe search, you must temporarily disable Net Nanny via its system tray icons right -click menu or set the Pornography content category to Allow. Specifying Allowed Web Sites If you select Restrict browsing to specific sites, the user is only allowed to browse to the sites listed. This is sometimes referred to as whitelist mode. You must have at least one site in the list of allowed sites. If no sites are listed, the user will not be able to access any Web sites. To add a Web site to the list of allowed sites: 1. Locate the Web Browsing section of the Web tab. 2. Select Restrict browsing to specific sites. The Allowed Sites section containing the Web site list appears in tab's dialog.

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3. Click Add. A blank, editable line appears in the Allowed Sites list. 4. Type the URL for the site you want to allow. 5. Repeat steps 3 and 4 for each site you want to add. 6. Click OK to save your changes. After you have added sites to the list, you can select a site and click Edit to change the URL. You can also select a site and click Delete to remove it from the Allowed Sites list.

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Block and Warning Responses

When you define a users filter settings, you determine what level of access that user has to predefined Internet content categories. User access to these sites can be set to Allow, Warn, or Block. If a user attempts to access a site that falls under a content category that is set to Warn or Block, Net Nanny can respond in one of four ways: Display a block or warning dialog Display a Web page saying access to the site is forbidden Display a block or warning Web page Redirect a user to a different Web site Displaying Block and Warning Dialogs To configure Net Nanny to display block or warning dialogs: 1. Sign in to the Admin Tools. 2. From the User List, select an existing user profile, then click Filtering. 3. In the When Blocked or Warned section on the Web tab, select Block Dialog from the Display dropdown list.

4. If you want to display the content category (or categories) that caused the block or warning response, select Display the reason for being blocked. 5. If you want to allow the user to request that the page not be blocked in the future, select Allow user to request exceptions. 6. Click OK. Following are examples of the Block and Warning dialogs Net Nanny displays when users access sites with a warning or blocked status. Warning Messages When a user attempts to connect to a site with a warning status, Net Nanny notifies the user:

The user can click Continue to view the requested page or Back to return to the previous Web page. If enabled, the user can click Request Exception to request that the administrator allow access to this site. Any of these actions is reported if reporting is enabled. For more information, see Enabling Local Reporting on page 70. ContentWatch, Inc. / Net Nanny User Guide

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Block Messages When a user attempts to connect to a site with a blocked status, Net Nanny notifies the user:

The requested Web page does not open. The user can click Back to return to the previous Web page. If enabled, the user can click Request Exception to request that the administrator allow access to this site. Also note the Submit feedback to Net Nanny link. Clicking this link takes the user to an Accuracy Feedback page on the Net Nanny Web site which provides a form the user can complete and submit to ContentWatch if they feel the filtered Web site is incorrectly categorized. If a user has override privileges, Net Nanny allows the user to override blocked content. The user can click Override to enter the override password and view the requested Web site. For some Web sites, the user might need to enter the override password more than once to view the content. Note: To give a user override privileges, you must select the Display Instant Override Messages option in the users Profile Settings. For more information, see Creating Individual User Profiles on page 35. Any of these actions is reported if reporting is enabled. For more information, see Enabling Local Reporting on page 70. Block or Warning Messages with Request Exception Option You can use Net Nanny to submit an exception request or display a blocked Web page. Submitting an Exception Request If a user has request exception privileges, Net Nanny lets the user submit requests to Net Nanny administrators to unblock or recategorize specific Web pages or entire Web sites that fall under a blocked or warning category. To submit an Exception Request, the user must perform the following in the Blocked or Warning dialog: 1. Click Request Exception to display the exception or override request dialog. 2. From the I think it should be drop-down list, select a suggested action (for example, allow the content or assign it to a new category). 3. Click Send Request to submit the request to a queue in the Net Nanny Admin Tools, where a Net Nanny administrator can choose to accept or reject the request. For information on how Net Nanny administrators can process exception requests, see Processing User Exception Requests on page 69. Note: It is also possible to click Apply Now (instead of Send Request) to immediately unblock or recategorize the Web page or Web site. To apply the exception immediately, specify an administrative username and password when prompted. The filter settings are immediately updated for the user currently logged in to Net Nanny. The next time the user visits the Web page or Web site, the new settings are in effect.

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To give a user exception request privileges, you must select the Allow user to request exceptions option in the users profile settings. For more information, see Creating Individual User Profiles on page 35. The action is reported if activity reporting is enabled. For more information, see Enabling Local Reporting on page 70. Displaying a Blocked Web Page To configure Net Nanny to display a generic HTTP 403 Forbidden Web page when a user is blocked from viewing a Web site: 1. Sign in to the Admin Tools. 2. From the User List, select an existing user profile, then click Filtering. 3. In the When Blocked or Warned section on the Web tab, select Forbidden page from the Display drop-down list.

4. Click OK. Following is an example of the HTTP 403 Forbidden Web page that is displayed:

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Redirecting a User to a Different Web Site To configure Net Nanny to redirect users to a Web site you specify: 1. Sign in to the Admin Tools. 2. From the User List, select an existing user profile, then click Filtering. 3. In the When Blocked or Warned section on the Web tab, select Website from the Display drop-down list.

4.

In the accompanying field, type the URL of the Web site where you want to redirect the user.

5. Click OK.

Configuring Filter Settings for Instant Messaging

The Instant Messaging tab contains a number of settings that help you control and monitor a users instant messaging activities. You can choose to record instant messages, choose which instant messenger types to allow, and choose what types of instant messaging content to monitor. To configure Net Nanny to monitor instant messaging: 1. Sign in to the Admin Tools. 2. From the User List, select an existing user profile, then click Filtering. 3. Click the Instant Messaging tab.

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4. If you want to keep a record of all instant messages, select Record Instant Messaging activity. 5. If you do not want to restrict the instant messaging programs the user is allowed to use, select All Instant Messenger types. Or, you can limit the instant messaging programs the user can use by deselecting All Instant Messenger types and selecting only the instant messaging types you want to allow. 6. If you want to monitor instant messages for specific types of content, select Enable Instant Message Monitoring, then select the content categories you want to monitor. To monitor all content categories, select All categories. Or, select only those categories you want to monitor from the following available categories: Category Age Related Camera/Pictures Direct Contact Direct Threats Flirting Hurtful Language Indirect Contact Personal Information Profanity Risk Assessment Sexual Content Social Networking Description Messages for discussions that include age-related questions and preferences, such as Am I too old for you? All messages for conversations that include trading or viewing of pictures or Web camera images, such as Can I see your pix? Conversations that include physical location or whereabouts, such as "Lets meet at my house." Messages for threats or descriptions of physical harm. Conversations that include flirtatious behavior, such as kissing or statements like Youre sexy. Conversations that contain mean or cruel language, including racial slurs or statements such as Youre ugly, or Youre stupid. Conversations that include alternative contact information, such as email address, phone number, IM contact names, etc. Messages for personal information, such as age, sex, or location. Messages that contain expletives or other offensive language, such as cursing or insults. Conversations that include questions or messages about risky behavior, such as "Are you home alone?" Conversation that include suggestive or sexually explicit content, such as references to sexual acts or body parts. Conversations that include links to personal Web sites or social networking profiles, such as "Visit www.myspace.com/MyName."

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Configuring Filter Settings for Social Networking

Net Nanny lets you capture the social networking profiles of users who log in to social networking Web sites such as Facebook, Twitter, YouTube, and so on. Capturing these profiles enables you to see how users are representing themselves on the social network. For example, a parent may want to make sure that their child isnt posting inappropriate pictures to Facebook. Net Nannys social networking report shows the pictures that the child has posted to their profile. The parent may also want to know who the childs Facebook or other social network friends are. The social networking report allows the parent to see the childs friends and their public profile pictures. The type and amount of social networking profile information that Net Nanny captures depends on the social networking site and how much information the user has provided in the profile. If profile reporting is enabled, Net Nanny captures profile information when the user logs in to the social networking site. When a user logs in to their social network account, Net Nanny requires the user to authorize Net Nanny to run in the context of the user's account on that site. If the user chooses not to authorize Net Nanny, access to the site is denied.

To configure Net Nanny to capture profile information for social networking sites: 1. Sign in to the Admin Tools. 2. From the User List, select an existing user profile, then click Filtering. 3. Click the Social Networking tab. 4. If you want to capture user profiles for all supported social networking sites, select Select all Social Networking types. Or, you can limit which profiles Net Nanny captures by deselecting Select all Social Networking types and selecting only the social networking sites you are concerned about. ContentWatch, Inc. / Net Nanny User Guide

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Note that when you capture a profile, you have up to 24 hours to view its associated report before the reports data is deleted. This restriction, which is required by the terms of use agreements of certain social networking sites, has no effect if a user logs in to their social networking site account more than once during a 24-hour period. In other words, each time a user logs in to their account, the 24-hour countdown is restarted. 5. To configure Net Nanny to send you an email when a social networking profile report has been created for a user, click the Set up an email alert to notify me when a profile is available for viewing link, then create a Social Networking email notification that is triggered when new profile data becomes available. For more information on configuring email notifications, see Configuring_Email_Notifications on page 79. 6. To prevent users from logging in to social networking sites for which Net Nanny cannot capture user profiles, select Block unsupported social network sites.

Configuring Additional Settings

Net Nanny lets you control users' access to chat rooms, newsgroups, and peer-to-peer services. You can also choose how to handle content from secure Web pages (those pages that use the HTTPS protocol), control Internet access for 64-bit applications, block posts to blogs and forums, and control the viewing of remote reports. These items can be individually allowed or blocked for each user in the User List.

To manage a users additional settings: 1. Sign in to the Admin Tools. 2. From the User List, select an existing user profile, then click Filtering. 3. Click the Additional Settings tab.

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4. Under Allow Access To, select the services you want the user to be able to access. Service Category Chat Rooms Newsgroups Peer-To-Peer Target Services Chat clients or Web-based chat rooms that use the IRC (Internet Relay Chat) protocol NNTP (standard newsgroups) Gnutella, BitTorrent*, Kazaa*, eMule*, and eDonkey*

5. Under Secure Internet Content (HTTPS), select either Filter Secure Content or Allow secure content. If you select Filter Secure Content, you can also choose to Block secure content from unsupported applications. Unsupported applications include applications whose SSL implementation Net Nanny does not support. Currently, the only SSL applications that Net Nanny supports are browsers. If a user selects the Block secure content from unsupported applications setting, Net Nanny blocks any SSL application that is not supported, including non-browser applications such as QuickBooks and others. Enabling this setting might cause unintended side effects with some of your applications. 6. Under 64-bit Applications, choose whether to Block Internet access for 64-bit applications. At present, Net Nanny cannot analyze or filter traffic from 64-bit applications, including 64-bit browsers Therefore, if you are running 64-bit applications on a 64-bit version of Windows, your only option is to have Net Nanny either allow or block Internet access for all your 64-bit applications. If you decide to block Internet access for 64-bit applications, you can select the option Display instant override option for 64-bit applications, which enables you enter the Net Nanny administrator password to bypass the block dialog. 7. Under Forums and Blogs, you can control whether users are allowed to add text entries on forum and blog Web sites, and whether they can upload pictures to these sites. The available options are Block forum posts, Block blog posts, and Block uploading images. 8. Under Remote Reporting, you can choose to Allow remote viewing of reports on the Net Nanny Remote Administration Web site. 9. When finished, click OK to apply your settings.

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Managing Time Controls

Time Controls allow you to manage the time of day and the amount of time that each user spends on the Internet. Each day of the week is divided into 30-minute time intervals that can be set to allow (green) or block (red) Internet access.

The time controls show either a 12-hour clock (shown above) or a 24-hour clock, depending on your Windows settings. To change the way the time displays, change your Windows time settings. By default, Internet access is allowed at all times. If you define a Time Control for a user, the restriction applies to all Internet activity such as Internet surfing, instant messaging, newsgroups, peer-to-peer, and network gaming. Note: To ensure that Time Controls are enforced at the times you expect, verify that you have configured Net Nanny with the correct time zone for your location. For instructions on setting the time zone in the Net Nanny Admin Tools, see Setting the Time Zone on page 33.

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Defining Time Controls

To define user Time Controls: 1. Sign in to the Admin Tools. 2. Select a user profile from the User List, then click Time Controls. 3. In the Time Schedule grid, click-and-drag to apply the control to a specific time frame. If you click-and-drag over a green space, that space changes to red. Likewise, clicking-and-dragging over a red space changes the space to green. A red space indicates Internet access is not allowed during the corresponding time of day, while a green space indicates that Internet access is allowed. 4. To apply blanket settings, do one of the following: Click Reset All to Allow to remove all Block time controls and allow Internet access at all times. Click Reset All to Block to completely block Internet access. 5. To limit the total number of hours a user can spend on the Internet over a given period, regardless of the controls that have been specified in the time grid, do the following: a. Under Time Allowance, select Allow. b. In the field to the right of the Allow check box, specify the number of hours the user is allowed to access the Internet. c. From the Hours Per drop-down menu, select the period (Day or Week) that the specified amount of hours applies to.

6. When finished, click OK to apply your changes.

Enforcing Time Controls

When a time control is in effect, Net Nanny displays a message when the user attempts to access the Internet. If a user has override privileges, two options are available for overriding the time control. The user can: Click Override and enter the override password to override the blocked connection.

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Right-click the Net Nanny systray icon and select Extend Time. (Note that this option is only available if the Time Allowance setting is enabled for the user.)

The password used to override time restrictions is the same password used to override a blocked Web site. Note: To give a user override privileges, you must select the Display instant override option setting in the users Profile Settings. For more information, see Creating Individual User Profiles on page 35. If the user overrides the time control, Internet access is allowed for the duration of that browser session. If the browser is closed, the user must override the blocked connection again when attempting to access the Internet during a restricted time.

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Managing Games
Net Nanny can block access to games with certain ratings or that contain elements that you do not approve of. 1. Sign in to the Admin Tools. 2. Select a user profile from the User List, then click Games. The Games screen for the chosen user opens:

3. To determine which game ratings are allowed and not allowed, verify that the Enable game management for all users option is selected, then move the Ratings slider to the right or the left.

Allowed ratings show in green, and disallowed ratings are red.

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4. To block games that contain certain types of content, select the unapproved content descriptors from the Descriptors list.

5. To allow or disallow any of the games in the Games list, click a game title to toggle between blocked (red) and allowed (green).

6. If you prefer, you can block or allow all games in the list by clicking Reset All to Allow or Reset All to Block. 7. Click OK when you have finished specifying your games settings. Note: In addition to the games listed here, Net Nanny can often discover other games that users attempt to play. If a game is discovered that is not on the default list, the new game is added to the list and is blocked or allowed based on the games current ESRB and descriptor settings. Note: If a user has override privileges and chooses to override a game block, the game must be restarted before it can be played.

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Managing System Passwords

The override password is used to override blocked content. Any user or administrator with override privileges must enter the override password to override blocked content. The uninstall password is required to uninstall Net Nanny.

Changing the Override Password

There is only one override password. Therefore, if the administrator changes the override password, it is changed for everyone with override privileges. To change the override password: 1. Sign in to the Admin Tools. 2. Under Family Settings, click Passwords. 3. Under Block Override, type and confirm the new password.

Passwords are case sensitive and must be between 3 and 13 characters in length. Numbers and letters can be combined. 4. Click OK to save your changes. Important: After you change the override password, you must distribute the new password to all users who have override privileges.

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Changing the Uninstall Password

To change the uninstall password: 1. Sign in to the Admin Tools. 2. Under Family Settings, click Passwords. 3. Under Uninstall, type and confirm the new password.

Passwords are case sensitive and must be between 3 and 13 characters in length. Numbers and letters can be combined. 4. Click OK to save your changes.

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Working with Exceptions

Exceptions enable you to allow or block access to Web sites and applications that would normally be blocked or allowed. For example, if you have configured news sites to be blocked but want to allow access to CNN, you can create an exception that allows users to visit the CNN Web site.

Creating Web Address Exceptions

When a user enters a URL address in the browser, Net Nanny processes the requested page to determine which content categories it belongs to. However, the administrator can bypass this default process by manually allowing or blocking a specific site, or the administrator can assign a URL to a predefined content category so the filter settings (Allow, Warn, or Block) for that category are then applied to the Web site. Note: See Content Categories on page 45 for a list of the predefined content categories. To illustrate this point, let's consider the following example: Many Web sites contain educational articles that deal with the problems caused by pornography (and which, therefore, contain some adult content). Net Nanny might block this site as Pornography. After going to the site and examining the content, you might determine it is not pornography and may wish to allow this site. Let's assume you want to categorize the URL www.contentwatch.com under Family Resources. In the Website field, type the URL www.contentwatch.com. From the Action drop-down list, select Family Resources. Note: To be sure that this site is allowed under Family Resources, the administrator must go to Filter Settings under each users settings and make sure that Family Resources is set to Allow.

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The site is now categorized as a Family Resources site and access is allowed. You can use an asterisk (*) as a wildcard when creating exceptions. The asterisk represents one or more characters. For example, if you create *.google.* as an exception, it would match all of the following Web sites: http://www.google.com http://images.google.com http://www.google.net http://video.google.com/foo/bar Likewise, *playboy* matches any URL that contains the word 'playboy' anywhere in the URL, including: http://www.playboy.com http://www.playboy.com/stories/page1.html http://www.somesite.com/pics/playboy/pic1.jpg http://www.somesite.com/pictures/show.cgi?image_source=playboy&img_number=123 Warning: If an administrator creates a Web exception, Net Nanny will no longer analyze or filter that Web site. This means that if the site content changes, Net Nanny cannot determine its category. Therefore, use this feature with care. To create an exception for a Web address: 1. Sign in to the Admin Tools. 2. Under Family Settings, click Exceptions. 3. Click the Web tab. 4. Click Add. 5. In the Website field, type the URL you want to override.

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Note: You can copy the URL from the browser and paste it in the Website field for accuracy. 6. From the Action drop-down menu, you can do any of the following: Select Allow to always allow the site. Select Block to always block the site. Select a content category to apply to the site. Note: The content categorys Filter Settings apply to the site. The URL is added to the list with its availability or category listed under Action. 7. Click OK to close the Exceptions window.

Creating Application Exceptions

The Net Nanny application exceptions feature helps you work around conflicts that might arise between Net Nanny and other Internet-enabled software on your system. For example, Net Nanny might block some applications that require Internet access, such as personal finance software. You can create exceptions for such applications so that Net Nanny does not interfere with them when they try to access the Internet. To create an exception for an application: 1. Sign in to the Admin Tools. 2. Under Family Settings, click Exceptions. 3. Click the Applications tab.

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4. Click Add. 5. Choose one of the following methods to select the exception application: Method 1: Select the application from a list of registered executables. a. Click Select from installed applications. b. Select the desired executable, then click OK.

The selected executable is added immediately to the application exceptions list.

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Method 2: Manually browse to the application executable. a. Select Custom application. b. Click Browse. c. Browse to the location of the applications executable file (filename.exe) on your computers hard drive.

d. Select the file, then click Open.

e. When the executables name appears in the Custom application field, click OK to add the application to the exceptions list. 6. (Optional) Remove an applications exception. a. From the application exceptions list, select the exception you want to remove. b. Click Delete. 7. When you finish adding and removing application exceptions, click OK to close the Exceptions screen.

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Processing User Exception Requests

Users who have been granted exception request privileges can submit requests to Net Nanny administrators to unblock or recategorize specific Web pages or entire Web sites that fall under a blocked or warning category. An administrator can review these requests in the Net Nanny Admin Tools (on the Requests tab of the Exceptions window) and decide on a case-by-case basis which requests to accept or reject. To process users exception requests: 1. Sign in to the Admin Tools. 2. Under Family Settings, click Exceptions. 3. Click the Requests tab.

4. Review the details of requests in the list. You can click the hyperlinks in the Web Address column to open requested Web sites in a browser and review their content. Also, before accepting a request, you can change the action or category the user has requested by selecting a different option from the appropriate Requested Action drop-down menu. 5. Click the request. 6. Click Accept Selected or Reject Selected, then click OK.

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Generating Usage Reports

Two different reporting options are provided with Net Nanny: Local, reports are located on the computer where Net Nanny is installed. You can view these reports to see Internet activity on the local computer. Web-based reports are available from the ContentWatch Web site. Web reports give the administrator the ability to check the content that is viewed on all computers where Net Nanny is installed.

Enabling Local Reporting

Net Nanny can report Internet usage for the entire system or for individual users. It retains activity data on the local computer for up to 30 days. To view individual user reports, reporting must be enabled for each user. To enable the reporting options for a user: 1. Sign in to the Admin Tools. 2. From the User List, select an existing user profile, then click Filtering. 3. On the Web tab, select Record Web activity. 4. On the Instant Messaging tab, select Record Instant Messaging activity. 5. Click OK to save your changes.

Accessing Local Reporting

Net Nanny provides comprehensive local reporting for Web activity, instant messaging, and social networking. Each chart has drill-down capability to view transaction detail. Local reports are accessible to the administrator on the computer where Net Nanny is installed.

Accessing Local Web Activity Reports

Local Web reports display Web activity for administrators and users on the local system. You must generate local Web reports on the computer where Net Nanny is installed. Important: To view individual user reports, the Record Web activity option must be selected in the users Filter Settings menu. Also, you must have the Adobe* Flash* Player installed to view the reports. You can download it from http://get.adobe.com/flashplayer. To access local Web activity reports: 1. Sign in to the Admin Tools. 2. Under Family Settings, click Reports. 3. From the Report On drop-down list, select Web Activity.

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4. In the Date Range selector, select a pre-configured date range or specify a custom date range, then click OK.

Net Nanny displays report graphs with drill-down capability for the following categories: Web Activity Web Searches Instant Message Activity Instant Message Alerts Social Networking Profiles

5. To drill down into the report data, such as activity by user and URLs visited, left-click a graphic element or a link in the report.

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Accessing Web Search Reports

Web search reports allow the administrator to view Web searches users have performed. Important: To view individual user reports, the Record Web activity option must be selected in the users Filter Settings menu. Also, you must have the Adobe Flash Player installed to view the reports. You can download it from http://get.adobe.com/flashplayer. To access local instant message reports: 1. Sign in to the Admin Tools. 2. Click Reports. 3. From the Report On drop-down list, select Web Searches.

4. In the Date Range selector, select a pre-configured date range or specify a custom date range, then click OK.

A graph of Web searches performed within the selected time range is displayed.

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5. To drill-down to the details of the search activity, click the graph. The exact search terms that were used to perform the search are displayed, along with the type of search, the search engine used, categories associated with the search terms, and the time the search was performed.

6. To view the results of the search as they would appear to the user, click a search term. The results are displayed in a Web browser.

Accessing Local Instant Message Reports

Instant message reports allow the administrator to view the content as well as the time spent on instant messaging activities for administrators and users on the local system. You can also view a list of instant messaging alerts sent when a users messages contain questionable content. Important: To view individual user reports, the Record Web activity option must be selected in the users Filter Settings menu. Also, you must have the Adobe Flash Player installed to view the reports. You can download it from http://get.adobe.com/flashplayer. To access local instant message reports: 1. Sign in to the Admin Tools. 2. Click Reports. 3. From the Report On drop-down list, select Instant Message Activity or Instant Message Alerts.

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4. In the Date Range selector, select a preconfigured date range or specify a custom date range, then click OK.

When you view the instant messaging report, the following information is available: Alerts: Shows the number of alerts and provides a link to more details.

Click the link for a detailed list of alerts. This is also the report you see if you choose to report on Instant Message Alerts.

Click an alert for a detailed report about that alert.

Click the link at the bottom to view the entire conversation.

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Instant Message Services Utilized: Shows which instant messaging services have been used.

Click a service for additional details.

Click a user for more details about that users IM use, including message content. Instant Message Activity by User: Shows how many instant messages have been sent or received by each user.

Click on the graph for more details about the protocols used by each user and the content of messages. Instant Message by Day: Shows how many messages have been sent or received daily by all users.

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Click on the graph for a more detailed report.

Continue to drill down for information about each user and the content of messages.

Accessing Social Networking Reports

The social networking report shows the social networking profiles that users have set up or logged in to, and provides a link to the profiles so you can review them. To access the social networking report: 1. Sign in to the Admin Tools. 2. Click Reports. 3. From the Report On drop-down list, select Social Networking Profiles.

4. Click the name of the user whose social networking profile you want to view.

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A high-level overview of the users social networking profile is displayed. To view the full details of the profile, click View full profile.

A detailed view of the profile is displayed. To exit the report, click Close.

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Searching within Reports

Reports can contain a great deal of data. To help you find specific information, you can search within a report: 1. Sign in to the Admin Tools. 2. Click Reports. 3. From the Report On drop-down list, select the type of service for the report you want to search. 4. In the Date Range selector, select a preconfigured date range or specify a custom date range, then click OK. 5. In the Find box at the bottom of the report window, type the information you want to search for, then click Next.

The first instance of the search string is highlighted. 6. Click Next to move through each instance of the search string in the report.

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Configuring Email Notifications

Email notifications can be sent to the administrator or other users to provide alerts about various user activities. These alerts can be configured to be sent in real time or at specified intervals. To configure email notifications: 1. Sign in to the Admin Tools. 2. Under Family Settings, click Email Notifications. 3. Click Add to add a new email notification, or click Edit to change an existing notification. 4. In the Send Email To field, type the email address where you want to send notification messages.

5. From the When drop-down list, select the user that you want to receive notification messages about: To receive notification for a specific users activity, select the desired user profile. To receive notification for all users, select Any User. 6. Choose the conditions for when you want a notification sent, such as when the user is blocked or warned, if the user overrides a block or requests an exception, if an instant message contains questionable content, or if a users social networking profile is changed. You can select multiple options. 7. From the Send This Alert drop-down list, select how often you want notifications to be sent. The available options are Real Time, Hourly, Daily, and Weekly. 8. Click OK. 9. Repeat Steps 3 through 8 for each notification you want to add to the Notification List. 10. To remove a notification, select the notification from the Notification List, then click Delete. 11. When finished, click OK.

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Using Net Nanny Remote Management

Remote Management gives the administrator the ability to view and change nearly all administrative settings from any computer with an Internet connection and a browser. This allows the administrator to remotely disable or enable access to specific Net Nanny categories and services or even deny all Internet access. Profile changes are usually updated within one minute. You can manually refresh profiles by right-clicking the Net Nanny icon in the system tray, then clicking Refresh Profiles. Changes made in remote management are reflected in Net Nanny under User and Family Settings. Note: Net Nanny Remote Management is available only with a Premium license of Net Nanny.

Accessing Remote Management

Remote Management provides the administrator with access to nearly all administrative functions in Net Nanny from any computer with an Internet connection and a browser. To access Remote Management: 1. Select an access method: Local access method: Right-click the Net Nanny icon in the system tray at the bottom of your Windows desktop, then select Remote Management from the quick menu.

Internet access method: In a Web browser, go to manage.netnanny.com. 2. Complete the sign-in information, then click Login.

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3. Select a user from the Users list to change or manage the settings for, then choose which settings or services you want to access from the menu across the top of the screen.

Select user.

Choose settings or services to access.

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Changing Account Settings

Account settings such as your family name, block override, and install and uninstall passwords can be changed through Remote Management. To change account settings through Remote Management: 1. Access Remote Management. For details on Accessing Remote Management, see page 80. 2. Under Parental Controls, click Settings. On the Settings page, you can change the Family Display Name; the Block Override, or Uninstall Passwords; the Client Updates method; the Time Zone; or the display status of the Net Nanny system tray icon.

The Client Updates option allows you to select the delivery method for Net Nanny client software updates. If you select Manually, updates are downloaded only when you right-click the Net Nanny icon in your system tray, then click Check for Updates. If you choose Automatically, the client automatically checks for and notifies you of any available updates when you connect to the Internet. If you select Password Required, a Net Nanny administrator must enter his or her password to manually check for client software updates.

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3. When finished, click Save Changes to apply your settings. Profile changes are usually updated on the client within one minute. You can also manually refresh profiles by logging in to the computer where Net Nanny is installed, right-clicking the Net Nanny icon in the system tray, then clicking Refresh Profiles. Changes made in Remote Management are reflected in Net Nanny under User and Family Settings.

Configuring Email Notifications

Email notifications can be sent to the administrator or other users to provide alerts about various user activites. These alerts can be configured to be sent in real time or at specified intervals. To set or change email notifications through Remote Management: 1. Access Remote Management. For details on Accessing Remote Management, see page 80. 2. Under Parental Controls, click Notifications.

3. To create a new email notification, click Add.

4. In the Send Email To field, type the email address where you want to send notification messages. 5. From the When drop-down list, select the user you want to receive notification messages about. To receive notification for a specific users activity, select the user profile. 6. In the Conditions list, select the criteria for sending notifications. You can select multiple options. 7. From the Send This Alert drop-down list, select how often you want notifications to be sent. The available options are Real Time, Hourly, Daily, and Weekly.

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8. Click Save to add the notification to the Notifications list.

9. Repeat Steps 3-8 for each notification you want to add to the Notifications list.

Profile changes are usually updated on the client within one minute. You can also manually refresh profiles by logging in to the computer where Net Nanny is installed, right-clicking the Net Nanny icon in the system tray, then clicking Refresh Profiles. Changes made in Remote Management are reflected in Net Nanny under User and Family Settings.

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Viewing Family-Level Reports

Reports can be viewed for Internet activity, instant messaging, or social networking. Accessing Remote Management reports on the family level gives the administrator an overview of how the family as a whole is spending time on the Internet. Important: ContentWatch servers store up to 14 days of activity data. Local reports can provide data for up to 30 days of Web and instant messaging activity. To view family-level reports: 1. Access Remote Management. For details on Accessing Remote Management, see page 80. 2. Under Parental Controls, click Reports.

3. Select the report Date Range.

Note: There can be a slight delay (usually fewer than 10 minutes) between user activity and the time that an action is reported on the Web-based reports. 4. Select Enable Web Browsing, IM, or Social Networks to generate a report for the selected service.

5. Click Refresh to get the latest report.

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Configuring Web Exceptions

Exceptions can be set or changed to allow, block, or categorize a specific URL with Remote Management. If an address is set to Allow, the user sees no message and the site is displayed on screen. If a site is set to Block, a block message appears. Depending on the user settings made by the administrator, the user may be able to override this block with a password. The administrator may also select a category to define a specific URL. Net Nanny is then set to allow, warn, or block the user according to filter settings. To configure Web exceptions through Remote Management: 1. Access Remote Management. For details on Accessing Remote Management, see page 80. 2. Under Parental Controls, click Web Exceptions.

3. In the Add Web Exception field, type a specific URL. 4. From the Action drop-down menu, select an action or category. 5. Click Save Changes to complete the exception.

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Configuring Application Exceptions

The Net Nanny application exception feature helps you work around conflicts that might arise between Net Nanny and other Internet-enabled software on your system. For example, Net Nanny may block some applications that require Internet access, such as online games or financial software. You can create exceptions for such applications so that Net Nanny does not interfere with them when they try to access the Internet. To create an exception for an application through Remote Management: 1. Access Remote Management. For details on Accessing Remote Management, see page 80. 2. Under Parental Controls, click Application Exceptions.

3. Choose a method for locating the application executable you want to create an exception for: Method 1: Browse to the application executable. a. Select the By Browsing option, then click Browse.

b. Browse to the location of the applications executable file (filename.exe) on your computers hard drive.

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c.

Select the file, then click Open.

d. When the executables full filename (including the local path to the file) appears in the By Browsing field, click Add to add the application to the exceptions list.

Method 2: Enter the filename of the applications executable file. a. Select the By Entering Name option. b. In the accompanying field, type the exact filename of the applications executable file. c. Click Add to add the application to the exceptions list.

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4. To remove an applications exception, do the following: a. In the application exceptions list, select the executables Delete check box. b. Click Delete Selected.

Processing User Exception Requests

Users who have been granted exception request privileges can submit requests to Net Nanny administrators to unblock or recategorize specific Web pages or entire Web sites that fall under a blocked or warning category. An administrator can review these requests in Remote Management and decide on a case-by-case basis which requests to accept or reject. To process users exception requests: 1. Access Remote Management. For details on Accessing Remote Management, see page 80. 2. Under Parental Controls, click Requested Exceptions.

3. Review the list of requests, such as who sent the requests, which Web addresses they are making the requests about, and what actions they are proposing.

You can click the hyperlinks in the Web Address column to open requested Web sites in a browser and review their content. Also, before accepting a request, you can change the action or category the user has requested by selecting a different option from the appropriate Requested Action drop-down list.

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4. To process a request, do the following: a. Click the requests Select check box.

b. Click Accept Selected or Reject Selected. The new settings take effect immediately.

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Adding and Removing Users

To add a user in Remote Management: 1. Access Remote Management. For details on Accessing Remote Management, see page 80. 2. Click Add User.

3. Under Duplicate Settings From, either select Predefined Profiles and choose a Net Nanny profile (Default, Child, Teen, Adult, etc.) from the drop-down menu, or select Existing User and choose a user from the drop-down menu.

4. Complete the user profile information (user name, email address, password, etc.), then click Add. For a description of the options in the Add User screen, see User Profile Options on page 92. After you create the user profile, you can define the filter settings and time controls for the user. For more information, see Filter Settings on page 94 and Time Controls on page 98.

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User Profile Options

The following table outlines the user profile options in the Add User screen in Remote Management: Field User Name Description Name the user selects to sign in to Net Nanny. Usernames must be between 2 and 20 characters in length. Email Address Users email address. This field is required only if the user is an administrator. Password Password the user enters to sign in to Net Nanny. Passwords must be between 3 and 13 characters in length. Passwords are case sensitive. Numbers and alpha characters can be combined. Passwords are required only for administrators. If you prefer not to have a password for a user, or if a user is too young to type in a password, leave the password field blank. Note: We recommend you keep a list of passwords and the corresponding user names in a safe place for reference. However, the administrator can change a password for any user, at any time, which eliminates the fear of losing or forgetting passwords for access. Inactive User Logout Auto Client Login Designates an inactivity threshold after which the user is automatically logged out. If you select Never, Net Nanny does not automatically log out the user. Enables Net Nanny to remember the profile's username and password and to automatically log in using this profile whenever a user attempts to access Internet content. When this option is selected, you need to log in to Net Nanny only once. Thereafter, Net Nanny no longer prompts for login credentials when users attempt to access Internet content, even if the computer is rebooted. Net Nanny continues to remember the username and password until someone manually logs off the Net Nanny profile. Note: The Auto Client Login option is useful when you want to monitor and manage Internet activity for a single computer rather than specific users. For example, if you have a computer in your living room and you want to use the same Net Nanny filter settings, time controls, etc., to control Internet access for anyone who uses that computer. You can create a Net Nanny profile named "Living Room," configure profile settings as desired, then enable the Auto Client Login option so that users are automatically logged in to Net Nanny whenever they start that computer and try to access the Internet. Administrator Gives the user administrative privileges. Users with administrative privileges can change passwords, profile settings, and filters; receive email notifications; and access reporting and remote management. Display instant override option Lets the user override blocked content. If selected, Net Nanny prompts the user for the override password when it blocks Internet content. (For an example of this message, see Block and Warning Responses on page 49.) Important: The user must enter the override password before Net Nanny displays the blocked content. The override password is created during installation and can be changed at any time through the Passwords dialog. ContentWatch, Inc. / Net Nanny User Guide

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Field

Description If you do not select this option, Net Nanny displays a block message when the user tries to access blocked Internet content.

Auto Windows Login Allow user to change password

Automatically logs this user in when Windows starts.

Lets the user change the password used for logging in.

To remove a user from Remote Management: 1. Access Remote Management. For details on Accessing Remote Management, see page 80. 2. From the Users list, select the user you want to remove. 3. Click Remove User.

4. Click Yes to confirm you want to remove the user.

Note: You cannot delete a user who is currently logged in to Remote Management.

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Filter Settings
With Remote Management, the administrator can change all filter settings from a location other than his or her local computer. Categories can be set to allow, warn, or block. Additionally, the Profanity category can be set to Mask. Access can be allowed or denied for Web, peer-to-peer, newsgroups, or instant messaging. Activity reporting for Web, instant messaging, and remote reporting can be turned on or off.

Web Filter Settings

To modify Web filter settings: 1. Access Remote Management. For details on Accessing Remote Management, see page 80. 2. Select a user from the Users list. The Web Settings page opens.

3. To allow users to browse the Web, select Enable Web browsing. If Enable Web browsing is not selected, the user cannot access the Web. 4. If you want Web activity to be recorded so you can monitor it, select Record Web Activity. 5. Select whether to filter Web content or to only allow access to specified sites. If you select Filter Web content, you can configure the access level for a variety of types of Web content. See Specifying Allowed Web Sites on page 47 for more information. If you select Restrict browsing to specific sites, you can configure which sites the user is allowed to browse. See Specifying Allowed Web Sites on page 47.

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6. If you selected Filter Web content, do one of the following: Select Allow, Warn, or Block (or Mask for the Profanity category) from the drop-down list for each content category whose setting you want to change:

Select a setting from the Set All Categories To drop-down list to change all content categories to the same setting. 7. If you selected Restrict browsing to specific sites, configure which sites the user is allowed to browse. See Specifying Allowed Web Sites on page 47. 8. In the When Blocked or Warned section, specify how you want Net Nanny to respond when a user is blocked or warned. 9. When finished, click Save Changes to apply your settings. Profile changes are usually updated on the client within one minute. You can also manually refresh profiles by logging in to the computer where Net Nanny is installed, right-clicking the Net Nanny icon in the system tray, then clicking Refresh Profiles. Changes made in Remote Management are reflected in Net Nanny under User and Family Settings.

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IM Settings
The Instant Messaging screen contains a number of settings that help you control and monitor a users instant messaging activities. You can choose to record instant messages, choose which instant messenger types to allow, and what types of instant messaging content to monitor. To configure Net Nanny to filter instant messaging: 1. Access Remote Management. For details on Accessing Remote Management, see page 80. 2. Select a user from the Users list. 3. Click IM Settings.

4. If you want to keep a record of all instant messages, select Record Instant Messaging Activity. 5. If you do not want to restrict the instant messaging programs the user is allowed to use, select All Instant Messenger types. Or, you can limit the instant messaging programs the user can use by deselecting All Instant Messenger types and selecting only the instant messaging types you want to allow. 6. If you want to monitor instant messages for specific types of content, select Enable Instant Message Monitoring, then select the content categories you want to monitor. To monitor all content categories, select All categories, or select only those categories you want to monitor. 7. When finished, click Save Changes to apply your settings.

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Additional Settings
Net Nanny lets you control users' access to chat rooms, newsgroups, and peer-to-peer services. You can also enable social networking profile reporting, and choose how to handle content from secure Web pages (those pages that use the HTTPS protocol). These services can be individually allowed or blocked for each user in the User List. To manage a users additional settings: 1. Access Remote Management. For details on Accessing Remote Management, see page 80. 2. Select a user from the Users list. 3. Click Additional Settings.

4. Under Allow Access To, select the services you want the user to be able to access. Service Category Chat Rooms Newsgroups Peer-to-Peer Target Services Chat clients or Web-based chat rooms that use the IRC (Internet Relay Chat) protocol NNTP (standard newsgroups) Gnutella, BitTorrent*, Kazaa*, eMule*, and eDonkey*

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5. Under Secure Internet Content (HTTPS), select either Filter Secure Content or Allow secure content. If you select Filter Secure Content, you can also choose to Block secure content from unsupported applications. Unsupported applications include applications whose SSL implementation Net Nanny does not support. Currently, the only SSL applications that Net Nanny supports are browsers. If a user selects the Block secure content from unsupported applications setting, Net Nanny blocks any SSL application that is not supported, including non-browser applications such as QuickBooks and others. Enabling this setting might cause unintended side effects with some of your applications. 6. Under Social Networking, select whether to enable or disable social networking profile reporting. If profile reporting is enabled, Net Nanny captures profile information when the user logs in to the social networking site. When a user logs into their social network account, Net Nanny requires that user to authorize Net Nanny to run in the context of the user's account on that site. If the user chooses not to authorize Net Nanny, access to the site is denied. 7. Under 64-bit applications, choose whether to Block 64-bit applications. At present, Net Nanny cannot analyze or filter traffic from 64-bit applications, including 64-bit browsers Therefore, if you are running 64-bit applications on a 64-bit version of Windows, your only option is to have Net Nanny either allow or block Internet access for all your 64-bit applications. If you decide to block Internet access for 64-bit applications, you can select the option Display instant override option for 64-bit applications, which enables you enter the Net Nanny administrator password to bypass the block dialog. 8. If you want reports to be accessible on the Web, click Allow Remote Viewing of Reports under Remote Reporting. 9. When finished, click Save Changes to apply your settings.

Time Controls
Remote Management gives the administrator the ability to control when Internet access is allowed or blocked. Internet access can be managed for specific days or times of day. Also, the administrator can impose a time allowance on the total amount of hours that users are allowed to access the Internet per day or week. To configure time controls: 1. Access Remote Management. For details on Accessing Remote Management, see page 80. 2. Select a user from the Users list, then click Time Controls.

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The Time Controls screen opens:

3. If needed, select the correct time zone from the Time Zone drop-down list. 4. To limit the total number of hours a user can spend on the Internet per day or week: a. Under Time Allowance, select Enabled. b. In the field to the right of the Enabled check box, specify the amount of hours the user is allowed to access the Internet. c. From the Hours drop-down menu, select the period (Day or Week) that the specified amount of hours applies to.

5. In the Time Schedule grid, click-and-drag to apply the control to a specific time frame. If you click-and-drag over a green space, that space changes to red. Likewise, clicking-and-dragging over a red space changes the space to green. A red space indicates Internet access is not allowed during the corresponding time of day, while a green space indicates that Internet access is allowed. To apply blanket settings: Click Reset All to Blocked to completely block Internet access. Click Reset All to Allowed to remove all time controls and allow Internet access at all times. 6. When finished, click Save Changes to apply your settings. Profile changes are usually updated on the client within one minute. You can also manually refresh profiles by logging on to the computer where Net Nanny is installed, right-clicking the Net Nanny icon in the system tray, then clicking Refresh Profiles. Changes made in Remote Management are reflected in Net Nanny under User and Family Settings.

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Profile Settings
Remote Management allows the administrator to change all user profile settings (such as email address, password, and user display name). To modify user profile settings: 1. Access Remote Management. For details on Accessing Remote Management, see page 80. 2. Select a user from the Users list. 3. Click Profile Settings.

The users profile settings are displayed.

4. To assign a different display name to the user, type it in the Display Name field. 5. To change the users email address, type a new address in the Email field. 6. To change the users password, type a new password and confirm it. 7. From the Inactive User Logout drop-down list, select whether or not to automatically log out the user after a certain period of inactivity. 8. Select the Auto Client Login check box if you want Net Nanny to remember the profile's user name and password and to automatically log in to Net Nanny using this profile whenever a user attempts to access Internet content. For more information on this option, see User Profile Options on page 36.

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9. Select the Administrator check box if you want to give the user administrative privileges. 10. Select the Display instant override option check box if you want to give the user override privileges. 11. Select the Auto Windows Login check box if you want Net Nanny to employ a user's Windows login credentials to automatically log in to his or her personal Net Nanny profile for Internet access. For more information on this option, see User Profile Options on page 36. 12. Select Allow user to change password if you want the user to be able to change his or her own login password. 13. When finished, click Save Changes to apply your settings. Profile changes are usually updated on the client within one minute. You can also manually refresh profiles by logging on to the computer where Net Nanny is installed, right-clicking the Net Nanny icon in the system tray, then clicking Refresh Profiles. Changes made in Remote Management are reflected in Net Nanny under User and Family Settings.

Reports (User Level)

Reports can be viewed for Internet activity, instant messaging, or social networking activity. Accessing Remote Management reports on the user level allows the administrator to access information about each computer where Net Nanny is installed. Important: ContentWatch servers store up to 14 days of activity data. Local reports can provide data on up to 30 days of Web and instant messaging activity. To view user-level reports: 1. Access Remote Management. For details on Accessing Remote Management, see page 80. 2. Select a user in the Users list, then click Reports.

3. Select the report Date Range.

Note: There can be a slight delay (usually fewer than 10 minutes) between user activity and the time that an action is reported on the Web-based reports. 4. Select Web, IM, IM Alerts, or Social Networks to generate a Web, instant messaging, or social networking profile report.

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5. Select the type of chart you want to show in the report.

6. Click Refresh to get the latest report.

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Glossary
Administrative Privileges: Rights that give a user the same level of access as an administrator. Administrator: Person who is responsible for setting up and maintaining a group of users. Duties of the administrator include installing Net Nanny, setting up and managing user profiles, and assigning passwords and privileges. Application: Software, program, or tool used on a computer, such as a word processor, game, or email program. Browser: Application that lets you navigate and view pages on the Web. Mozilla Firefox and Internet Explorer are the two most common. Client-Based Filtering: Filtering that is performed from an individual computer. Filtering software and a list of categorized sites are stored on an individual computer, which makes filtering more flexible for the user making decisions about acceptable content. Aside from restricting Internet access to certain Web sites, many clientbased filters also offer controls for other Internet services. Default Settings: Settings that a program is preset to select (usually the recommended settings) if you do not specify other options. Drilling Down: Moving from a summary of information to more detailed data. To progress through a series of reports addressing more detail at each level. Filtering: Controlling access to a Web page request by analyzing the incoming and outgoing requests and letting them pass, or stopping them based on settings selected within Net Nanny. Guest Profile: A single, generic, limited profile set up for visitors and friends to use. Hacker: Slang term for an individual who tries to gain unauthorized access to computer systems. Help: Online documentation. Many programs come with the instructional manual, or a portion of the manual, integrated into the program. If you encounter a problem or forget a command while running the program, you can access the help documentation by selecting Help from the menu bar, then clicking a topic. Icon: A small picture that represents an object or program. Instant Messaging: Typed, real-time communication. You can communicate live with one or more people via the Internet. It's like a telephone party line, except you type instead of talk. Internet: Countless networks of computers that are connected together across the world allowing millions of people to share information. Components of the Internet include the World Wide Web, newsgroups, chat rooms, and email. Log: Program or system that enters a record into a log file or report file. Peer-to-Peer: Type of network that exists on the Internet which allows users to have access to other users' files residing on their hard disks, including most file-sharing systems. Net Nanny currently blocks peer-to-peer activity only on the Gnutella network. Portable User Profiles: Allows a user to install the filter on more than one computer and have settings transferred automatically. This is very useful for multiple-computer households or in a situation where a computer breaks down or is outdated and needs to be replaced. Remote Management: Capability of accessing files, devices, and other resources not connected directly to your workstation. In the case of Net Nanny, reviewing report results and managing user profiles can be performed from any computer having Internet access. Screen Name: Identifier that consists of a sequence of one or more alpha or numeric characters that uniquely identifies a person.

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Shortcut Menu: Pop-up menu that appears by right-clicking an object. When left-clicking once or right-clicking the Net Nanny icon in the system tray located on the task bar, the same pop-up menu is displayed. System Tray: Located on the Windows task bar (usually at the bottom of the desktop, next to the clock). Contains miniature icons for easy access to system functions such as fax, printer, modem, volume, etc. Task bar: System bar located at the bottom of the computer screen. Home base for the Start button, system clock, system tray, etc. Transaction Detail: Activity information based on report results. URL: (Universal Resource Locater) Internet address that shows the specific path to a site or a document online. The URL for a Web page looks like this: http://www.domain_name/folder_name/file_name. User ID: Identifier that distinguishes a specific user in a program. Also called a screen name. User Profile: Program settings that are specific to an individual user. World Wide Web: (WWW) The visual component of the Internet. Created with HTML language, Web pages can include text, pictures, sound clips, video, links for downloading software, and much more. The Web is only one component of the Internet, although the terms are often (and mistakenly) interchanged. Web-Based Reporting: Reports that compile Web and instant message activity for a Net Nanny family and are accessible from any computer with Internet access (when enabled by the administrator).

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Frequently Asked Questions (FAQ)

Can I be notified at work when my kids are trying to view inappropriate sites? As the administrator, you can specify an email address where you want to receive notices. You can set each profile to send a notice for any or all of the following: When a user receives a warn message When a user receives a blocked message When a user overrides a block Sign in to the Net Nanny Admin Tools. Under Family Settings, click Email Notifications. In the Send Email To field, type the email address where you want to receive notifications. Configure the types of notifications you want to receive, then click OK. Can I make changes to my child's profiles from work? Net Nanny gives you the unique ability to remotely manage all of your Net Nanny profiles and settings. Use your administrator email and password to sign in to the manage.netnanny.com Web site, then make the desired changes to the user profile settings. Can my children disable Net Nanny software? We have gone to great lengths to make sure that Net Nanny is difficult to bypass. A password is required to uninstall or make any alterations to settings. Do I have to change my ISP account to use Net Nanny? No, Net Nanny functions with most ISPs. Because Net Nanny is installed on your computer, it doesn't conflict with anything your ISP is doing. Does Net Nanny work with personal firewalls? Net Nanny is compatible with most popular, commercially available firewall software. Call Customer Support (1800-485-4008) if you are having problems. How do I change the override password? Log in to the Net Nanny Admin Tools. Under Family Settings, click Passwords; then under Block Override, type a new password and click OK to save your changes. I can see the name of the site my children went to, but it doesn't really tell me what kind of site it is. Net Nanny online reports allow you to drill down into the details of each individual user to view their Internet transactions. The actual URL names that appear on the reports are live links that allow you to open and view each site. I have more than one computer--can I use the same settings on all of them? Yes, Net Nanny is very portable that way. By using the same registration number during installation, the original settings follow you to each computer. This is also very useful when a computer needs to be replaced. When prompted, enter your email address and password. Net Nanny retrieves all your account information.

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If I want another person to be an administrator too, how do I do that? Net Nanny allows you to assign as many administrators as you need. Sign in to the Net Nanny Admin Tools and select the user you want to assign administrative privileges to. Click Profile Settings, select the Administrator check box, then click OK. After a user is assigned to be an administrator, he or she can open Net Nanny, view reports, and remotely manage profiles. What if I forget my administrator password? If you forget the primary administrator password, you must do one of the following: If you have more than one administrator account, another administrator can change your password for you by logging in to Admin Tools, selecting your user profile from the Users list, and changing the password in the Profile Settings dialog. At the Admin Tools login, click Forgot Password. Your Web browser launches and takes you to the ContentWatch Web site where you are asked to enter the email address you specified when installing Net Nanny. An email is then sent to this address containing a link to a Web page that asks you the secret question you entered when you installed Net Nanny. When you type the secret answer, you are then allowed to change your password for this account. Select Remote Management from the system tray icon menu and, in the Web page that appears, click Forgot Password. You are prompted to enter the email address you specified when installing Net Nanny. An email is then sent to this address containing a link to a Web page that asks you the secret question you entered when you installed Net Nanny. When you type the secret answer, you are then allowed to change your password for this account. Send a password request to [email protected] or call Customer Support at 1-800-485-4008. You must provide the following information to change the primary administrator password: o Administrator name o Registration key o Account name o Email address (where to send password) o Secret question and answer

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Open Code License Text

PCRE License Text Regular expression support is provided by the PCRE library package, which is open source software written by Phillip Hazel and copyright is by the University of Cambridge, England. ftp://ftp.csx.cam.ac.uk/pub/software/programming/pcre/ SOAP License Text This product includes software developed by the Apache Software Foundation. http://www.apache.org/ OpenSSL License Text This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. http://www.openssl.org

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