Business Communication: Assignment On Different Kinds of Business Writings
Business Communication: Assignment On Different Kinds of Business Writings
Business Communication: Assignment On Different Kinds of Business Writings
INTRODUCTION:
A child tries to talk with her mother and father in a few months after birth. All of us feel the need to talk to others because we are social being. Talking, writing and even signaling are called communication. To live in society we must communicate. Even animals, birds and fish communicate with their own kind or species. Human being communicates with other human being and also with animals and even plants. People talk and they communicate, animal make different sounds and communicate, fish do not appear to make any sound but they communicate. Plants do not move or make sound but they respond to communication. All these show that all-living creatures try to communicate by some means or the other. Communication is absolutely essential for survival and existence in the world and it is a natural activity. The word communication is derived from Latin word communis meaning common. It stands for a natural activity of all human beings to convey opinions, feelings, information and ideas to others through words (written or spoken), body language or signs.
BUSINESS LETTERS:
Letters are brief pieces of communication. The business letter is the basic means of communication between two companies. It is a document typically sent externally to those outside a company but is also sent internally to those within a company. Most business letters have a formal tone. You should write a business letter whenever you need a permanent record that you sent the information enclosed. Because you generally send business letters to other professionals, always include a formal salutation and closing.
Writing business letters is like any other document: First you must analyze your audience and determine your purpose. Then you gather information, create an outline, write a draft, and revise it. The key to writing business letters is to get to the point as quickly as possible and to present your information clearly keeping in mind that the purpose and audience of the business letter effects which form one chooses.
Empathy:
Empathy means to care about someone's feelings or ideas. A well-written business letter will convey the feeling that the writer does care about the reader and is genuinely interested in working together to solve a problem or discuss a concept. To write a good letter, put yourself in the reader's shoes and try to anticipate the reader's reaction to your comments. By doing this, one can choose more appropriate words and use the correct tone.
Persuasion:
Every business letter is in some degree a sales letter, because you are always requesting a response or course of action. Therefore, the following principles of persuasion will help to compose and efficient and effective Business Letter:
Write with the "you" attitude- the state of mind where you always emphasize the benefits to the reader and subordinate your interests. This can be accomplished by using empathy and the words "you" and "your" often. Adjust the language to the reader and use terms and concepts that the reader is familiar with. Write positively and with confidence.
Tone:
Tone is the use of accent and inflection to express a mood or emotion in speaking or writing. Many times it is not what you say in a business letter, but how you say it. It is a good idea to always consider your tone so that you do not risk upsetting the reader, thereby lessening the chances your requests and comments will be respected. You can avoid making mistakes with tone by using the following techniques: avoid the "I" attitude by having more emphasis on the reader and not yourself avoid extreme cases of humility, flattery, and modesty avoid condescension avoid preaching your ideas
Service Perspective:
It is important to understand the service perspective when writing a business letter. The organization that uses a service attitude in letters shows its concern extends beyond purely profit objectives, and readers appreciate a genuine desire on the part of a company that cares about their needs.
Return Address Line 1 1 Return Address Line 2 Date (Month Day, Year) 2 Mr./Mrs./Ms./Dr. Full name of recipient. 3 Title/Position of Recipient. Company Name Address Line 1 Address Line 2 Dear Ms./Mrs./Mr. Last Name: 4 Subject: Title of Subject 5 Body Paragraph 1.............................................................. ............................................................... ........................... Body Paragraph 2.............................................................. ............................................................... ........................... Body Paragraph 3.............................................................. ............................................................... ...........................6 Closing (Sincerely...), 7 Signature 8 Your Name (Printed) 9 Your Title Enclosures (2) 10 Typist Initials. 11
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The block format is the simplest format; all of the writing is flush against the left margin.
1. Your Address: (Not needed if the letter is printed on paper with the company letterhead already on It.): The return address of the sender of the letter so the recipient can easily find out where to send a reply to. Skip a line between your address and the date. 2. Date: Put the date on which the letter was written in the format Month Day Year i.e. August 30, 1981. Skip a line between the date and the inside address (some people skip 3 or 4 lines after the date). 3. Inside Address: The address of the person you are writing to along with the name of the recipient, their title and company name, if you are not sure who the letter should be addressed to either leave it blank, but try to put in a title, i.e. "Director of Human Resources". Skip a line between the date and the salutation. 4. Salutation: Dear Ms. /Mrs. /Mr. Last Name:, Dear Director of Department Name: or To Whom It May Concern: if recipient's name is unknown. Note that there is a colon after the salutation. Skip a line between the salutations and the subject line or body. 5. Subject Line (optional): Makes it easier for the recipient to find out what the letter is about. Skip a line between the subject line and the body. 6. Body: The body is where you write the content of the letter; the paragraphs should be single spaced with a skipped line between each paragraph. Skip a line between the end of the body and the closing. 7. Closing: Let's the reader know that you are finished with your letter; usually ends with Sincerely, Sincerely yours, Thank you, and so on. Note that there is a comma after the end of the closing and only the first word in the closing is capitalized. Skip 3-4 lines between the closing and the printed name, so that there is room for the signature. 8. Signature: Your signature will go in this section, usually signed in black or blue ink with a pen. 9. Printed Name: The printed version of your name, and if desired you can put your title or position on the line underneath it. Skip a line between the printed name and the enclosure.
10. Enclosure: If letter contains other document other than the letter itself your letter will include the word "Enclosure." If there is more than one you would type, "Enclosures (#)" with the # being the number of other documents enclosed that doesn't include the letter itself. 11. Reference Initials: If someone other than yourself typed the letter you will include your initials in capital letters followed by the typist's initials in lower case in the following format; AG/gs or AG:gs.
Mr./Mrs./Ms./Dr. Full name of recipient. 3 Title/Position of Recipient. Company Name Address Line 1 Address Line 2 Dear Ms./Mrs./Mr. Last Name: 4 Subject: Title of Subject 5
Return Address Line 1 1 Return Address Line 2 Date (Month Day, Year) 2
Body Paragraph 1.............................................................. ............................................................... ........................... Body Paragraph 2.............................................................. ............................................................... ........................... Body Paragraph 3.............................................................. ............................................................... ...........................6
Closing (Sincerely...), 7 Signature 8 Enclosures (2) 10 Typist Initials. 11 Your Name (Printed) 9 Your Title
In the modified block format, your address, date (the date can actually go on either the left or the right side), the closing, signature, and printed name are all indented to the right half of the page (how far you indent in is up to you as long as the heading and closing is lined up, use your own discretion and make sure it looks presentable).
Semi-Block (Indented) Format: Business Letter
Mr./Mrs./Ms./Dr. Full name of recipient. 3 Title/Position of Recipient. Company Name Address Line 1 Address Line 2 Dear Ms./Mrs./Mr. Last Name: 4 Subject: Title of Subject 5
Return Address Line 1 1 Return Address Line 2 Date (Month Day, Year) 2
Body Paragraph 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................... ............................................ Body Paragra[h 2.............................................................. ............................................................... ........................... Body Paragraph 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................... ............................................6
Closing (Sincerely...), 7 Signature 8 Enclosures (2) 10 Typist Initials. 11 Your Name (Printed) 9 Your Title
In the semi-block format, your address, date (the date can actually go on either the left or the right side), the closing, signature, and printed name are all indented to the right half of the page (how far you indent in is up to you as long as the heading and closing is lined up, use your own discretion and make sure it looks presentable). Also the first line of each paragraph is indented. The indentation of the first line of each paragraph is the only difference between the semi-block and the modified block formats.
MEMOS:
A memo is a document typically used for communication within a company. Memos can be as formal as a business letter and used to present a report. However, the heading and overall tone make a memo different from a business letter. Because you generally send memos to co-workers and colleagues, you do not have to include a formal salutation or closing remark. Usually memos are written to inform readers of specific information. It can also be written to persuade others to take action, give feedback on an issue, or react to a situation. However, most memos communicate basic information, such as meeting times or due dates. While memos are a convenient channel to communicate, it is always necessary to determine if a meeting is more appropriate. Before writing a memo, outline what the purpose is for doing so, and decide if the memo is the best communication channel.
General Format:
When writing a memo, a general format is followed. The instructor or company may have specific requirements that must be used. For instance, a company might have a particular way of presenting a heading or may even use a specific type of letterhead or logo. However, usually a memo has a "to," "from," "subject," and "date" entry.
Heading
A memo's heading provides information about who will receive the memo, who is sending the memo, the date, and the memo's subject. This information may be bolded or highlighted in some way. For example: TO: FROM: DATE: SUBJECT: Additionally, you might also initial your name in the "FROM" line to indicate that you gave the memo a final approval. Sometimes organizations specify how to fill out the headings. If you are unsure, it may be a good idea to include your job title and your reader's. The memo will then be informative to someone new to the situation, or someone who received the memo after it was passed on from the original reader.
Message
Memos are reproduced and exchanged rather freely, and it is common for a reader to receive a memo that is only marginally relevant to him or her. This is why it is important that the first sentence of the memo should answer that question with a purpose statement. The best purpose statements are concise and direct. The memo's message should also provide a context for readers. In other words, always tell your readers why you are writing. Consider the following questions:
Is your memo a result of a situation? For instance, "As a result of yesterdays meeting..." Is your memo a reminder? For example, "The Proposal is due July 2."
By providing context for the readers, one avoids being asked to provide that information later. Also, one should always include the contact information at the bottom of the message. This can be the phone number or e-mail address.
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Finally, consider how the memo looks. If you have nothing but paragraph after paragraph of text, you might use lists to draw attention to specific information. Lists represent an effective way to present information. Not only do they breakdown large amounts of text, but they also provide text in a way that is visually pleasing. Lists are especially useful for conveying steps, phases, years, procedures, or decisions. By avoiding full sentences in a list, your information is concise and more likely to engage your readers. For example: "To receive a degree in engineering, you must complete the following:"
Lists can be bulleted, as in the example, or numbered. Typically, you should use a numbered list when you need to stress the order of the listed items.
Tone
Since we typically send memos to those working within our company, we can use a more informal tone than we would if we were writing a business letter. For example, you might refer to your colleagues by their first names or use humor. However, always keep in mind that you still need to be professional. Ask yourself how the company's president would react to your memo. If you would be embarrassed to have the president read your memo, consider changing or eliminating information
Length
Memos are generally short, concise documents. However, one may have to write longer memos, depending on the topic. For example, a memo might present the new guidelines for a specific office task. Obviously, if you have over forty guidelines, the memo will be more than a page. Some memos might even introduce a short report. In this case, you might include the report in the memo, or the memo might be a separate document, introducing the report.
Format Guidelines
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Regardless of the style, memos generally have similar format characteristics, unless otherwise specified by your professor or company. Listed below are some basic guidelines that can help you create a memo:
Memos have one-inch margins around the page and are on plain paper All lines of the memo begin at the left margin The text begins two spaces after the subject line The body of the memo is single-spaced, with two spaces between paragraphs Second-page headings are used, as in business letters The second page includes who the Memo is to, the page number, and the date The sender usually signs the Memo using initials, first name, or complete name
Engineers and scientists use memos to make requests, to give announcements, and sometimes to communicate reports. Memos that make requests or announcements are read quickly. For such memos, get to the point in the first paragraph--the first sentence, if possible. In other words, state what you want up front. In the format
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suggested here, you should single space your memos and use a serif typeface. Skip a line between paragraphs. In memos that make requests or announcements, keep the sentence lengths and paragraph lengths relatively short. Sentences should average fewer than twenty words, and paragraphs should average fewer than seven lines. Sometimes companies use memos to communicate short reports (two pages or more). For these types of memos, you often include illustrations, attach appendices, and break the memo's text into sections. If references arise in the memo, you include a list at the end. For all types of memos, space your memo on the page so that it does not crowd the top. Also, send copies to anyone whose name you mention in the memo or who would be directly affected by the memo. Finally, remember that final paragraphs of memos that make requests or announcements should tell readers what you want them to do or what you will do for them. Attachments. Copy to: Name to Receive Copy Name to Receive Copy
REPORTS:
A report could be described as a formal statement of the results of an investigation, or of any matter on which definite information is required, made by some person or body. Reports may be presented orally or in written form. In a report situations are analyzed, conclusions drawn, alternatives considered and recommendations made. Reports are concise and have a specific structure. A good report is one you don't need to reread to understand the point. Modules which require you to write reports give you practice in presenting information in a way relevant to employment.
Purpose of Reports -To share information: Large organizations rely more on the written word than smaller organizations where information can be passed on verbally.
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-For decision making: Reports are the basis of significant decision making in industry, commerce and public services.
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Conclusions. Present the logical conclusions of your investigation of the problem. Bring it all together and maybe offer options for the way forward. Many people will read this section. Write it in plain English. If you have included a discussion then this section may be quite short. Recommendations. What do you suggest should be done? Dont be shy; you did the work so state your recommendations in order of priority, and in plain English. Appendices. Put the heavy details here, the information that only specialists are likely to want to see. As a guide, if some detail is essential to your argument then include it in the main body, if it merely supports the argument then it could go in an appendix.
Conclusions and Recommendations In conclusion, remember that readers expect certain information to be in certain places. They do not expect to hunt for what they want and the harder you make it for them the more likely they are to toss you report to one side and ignore it. So what should you do? 1. Follow the generally accepted format for a report: Summary, Introduction, Main Body, Conclusions, Recommendations and Appendices. 2. Organise your information in each section in a logical fashion with the reader in mind, usually putting things in order of priority most important first.
NOTICES:
Notice is the legal concept describing a requirement that a party be aware of legal process affecting their rights, obligations or duties. There are several types of notice: public notice (or legal notice), actual notice, constructive notice etc.
Public Notice- A public notice or notice of intent is information directed to citizens of a governmental entity regarding government-related activities. Public notices have traditionally been published in specified governmental publications and in local newspapers, a common source for community information. A public notice typically possesses four major characteristics:
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1. A public notice is published in a broadly available forum, such as a local newspaper. 2. A public notice is capable of being archived in a secure and publicly available format. 3. A public notice is capable of being accessed by all segments of society. 4. The public and the source of the notice must be able to verify that the notice was published, and its information disseminated to the public.
Actual Notice- Actual notice is a law term, used most frequently in civil procedure. It is notice (usually to a defendant in a civil proceeding) delivered in such a way as to give legally sufficient assurance that actual knowledge of the matter has been conveyed to the recipient.[1] Personal service, that is, physically handing something to an individual, is usually considered the least-disputable method of giving actual notice.
Actual notice may be contrasted with constructive notice, which is a way of giving notice that may not immediately bring the matter to the attention of the individual that is intended to receive the notice. Constructive notice includes, among other methods, service on an agent or family member, service by posting (on the front door), and service by publication (as in a newspaper).
Constructive Notice- Constructive notice is a legal fiction used in the law of both common law and civil law systems to signify that a person or entity is legally presumed to have knowledge of something, even if they have no actual knowledge of it.
Notice Format:
Section I
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Employees Name _______________________________________________________ Agency ___________________________ Offense Date(s) _________________ Issued Date__________________ Inactive Date*____________ Issued by: __________________________________________________________________ ___________ Print name Title Signature
Section II - Offense Type of Offense: Check one and include Offense Category (See Addendum for Written Notice Offense Codes/Categories) Group I _______________ Group II ______________ Group III _______________ Nature of Offense and Evidence: Briefly describe the offense and give an explanation of the evidence. (Additional documentation may be attached.) Documentation attached? Yes _____, # of pages _____; No _____ _______________________________________________________________ ________________________________________ _______________________________________________________________ ________________________________________ _______________________________________________________________ ________________________________________ _______________________________________________________________ ________________________________________ _______________________________________________________________ ________________________________________ Section III Disciplinary action taken in addition to issuing written notice Suspension from________________ through _______________ Return to Work ________________ #Days Suspended **______ Date Date Date/Time Transfer or demotion (check below as appropriate) Reduced Duties with _______% disciplinary pay reduction*** effective ________________ Date
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Disciplinary Transfer Same Pay Band with _____% disciplinary pay reduction*** effective ____________ Date Role Change to lower Pay Band with ______% disciplinary pay reduction*** effective _____________ Date New Role Title ________________New Position #_____________New Location____________________ Termination __________________________ Effective Date
Section IV Circumstances considered Describe any circumstances or background information used to mitigate (reduce) or to support the disciplinary action above. (Additional documentation may be attached.) Documentation attached? Yes _____, # of pages _____ No _____ _______________________________________________________________ ________________________________________ _______________________________________________________________ ________________________________________ _______________________________________________________________ ________________________________________ _______________________________________________________________ ________________________________________ Section V - Notice to employee It is expected that the situation described above will be corrected immediately. In the event it is not corrected, or another offense occurs, you may be subject to further disciplinary action as outlined in the Standards of Conduct Policy. If you wish to appeal this disciplinary action, you may do so under the provisions of the Employee Grievance Procedure within 30 calendar days of your receipt of this Written Notice. For more information about the Employee Grievance Procedure contact the Department of Employment Dispute Resolution (DEDR) at (804) 786-7994, toll-free at 1-888-23-ADVICE (1-888-232-3842), or e-mail at www.edr.virginia.gov. Section VI Employees signature
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Employee Signature__________________________________________________________ ______ Date___________________ Your signature only acknowledges receipt of the notice and notes the date of receipt. Your signature does not imply agreement or disagreement with the notice itself. If you refuse to sign, someone in a supervisory position within the agency will be asked to initial the form indicating that you received a copy of the form and date of receipt. Employee refused to sign/unavailable to sign Witness Initials __________ Date _______________
**Note: FLSA exempt employees may be suspended in whole days only. ***Note: Salary reduction of at least 5% is required. Also requires HR approval *Inactive date is the issued date: 1 plus 2 years for a Group I, 2 plus 3 years for Group II, or 3 plus 4 years for Group III.
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"Certified Professional Facilitator" designation through the International Association of Facilitators (IAF).
Types of Meetings:
Status Meetings, generally Leader-led, which are about reporting by one-way communication; Work Meetings, which produce a product or intangible result such as a decision. Meetings which never should have happened, such as the Monday morning staff meeting which is on the calendar "just in case..." Work meetings are most effective when facilitated by a neutral facilitator who brings meeting design, processes and expertise in producing work collaboratively. Staff meeting, typically a meeting between a manager and those that report to the manager (possibly indirectly). Team meeting, a meeting among colleagues working on various aspects of a team project. Ad-hoc meeting, a meeting called together for a special purpose Management meeting, a meeting among managers Board meeting, a meeting of the Board of directors of an organization One to one meeting, a meeting between two individuals Off-site meeting, also called "offsite retreat" or "retreat" and known as an Awayday meeting in the UK Kick-off Meeting, is the first meeting with the project team and the client of the project to discuss the role of each team member
Meeting styles
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Agenda (meeting)
An agenda is a list of meeting activities in the order in which they are to be taken up, beginning with the call to order and ending with adjournment. It usually includes one or more specific items of business to be considered. It may, but is not required to, include specific times for one or more activities. Originally agenda was a plural word, a Latin term for "actions to be taken". What is now known as an agenda is a list of individual items, each of which was originally referred to as an agendum. In modern English, however, it is equally acceptable, and more common, to refer to the list as a whole as the agenda for the meeting. This modern English word is singular, and has a plural of agendas. In business meetings of deliberative bodies, the agenda may also be known as the orders of the day. The agenda is usually distributed to a meeting's participants prior to the meeting, so that they will be aware of the subjects to be discussed, and are able to prepare for the meeting accordingly. In parliamentary procedure, an agenda is not binding upon an assembly unless its own rules make it so, or unless it has been adopted as the agenda for the meeting by majority vote at the start of the meeting. Otherwise, it is merely for the guidance of the chair. If an agenda is binding upon an assembly, and a specific time is listed for an item, that item cannot be taken up before that time, and must be taken up when that time arrives even if other business is pending. If it is desired to do otherwise, the rules can be suspended for that purpose.
Form of agenda
The agenda is usually headed with the date, time and location of the meeting, followed by a series of points outlining the order of the meeting. Points on a typical agenda may include: * Welcome/open meeting * Support for absence
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* Approve minutes of the previous meeting * Matters arising from the previous meeting * A list of specific points to be discussed this section is where the bulk of the discussion in the meeting usually takes place. * Any other business (AOB) allowing a participant to raise another point for discussion. * Arrange/announce details of next meeting * Close meeting
Minutes (meeting)
Minutes are the instant written record of a meeting or hearing. They often give an overview of the structure of the meeting, starting with a list of those present, a statement of the various issues before the participants, and each of their responses thereto. They are often created at the moment of the hearing by a typist or court recorder at the meeting, who may record the meeting in shorthand, and then type the minutes and issue them to the participants afterwards. Alternatively, the meeting may be audio recorded and the minutes typed later. The minutes of certain entities, such as a corporate board of directors, must be kept and are important legal documents.
Format:
Generally, minutes begin with the organization name, place, date, list of people present, and the time that the chair called the meeting to order. Minutes then record what actually happens at a meeting, usually in the order that it actually happens, regardless of whether the meeting follows (or ignores) any written agenda. Since the primary function of minutes is to record the decisions made, any and all official decisions must be included. It is also often common for adherents to the "less is more" approach to include certain facts: for example, that financial reports were presented, or that a legal issue (such as a potential conflict of interest) was discussed, or that a particular aspect of an issue was duly considered, or that a person arrived late (or left early) at a particular time. The minutes may end with a note of the time that the meeting was adjourned.
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Minutes in businesses and other private organizations are sometimes submitted by and over the name of an officer of the organization (usually the Secretary, and never the typist, even if the typist actually drafted the document) at a subsequent meeting for review. The traditional closing phrase is "Respectfully submitted," (although that phrase is slowly falling out of use) followed by the officer's signature, his or her typed (or printed) name, and his or her title. If the members of the committee or group agree that the written minutes reflect what happened at the meeting, then they are approved, and the fact of their approval is recorded in the minutes of the current meeting. If there are errors or omissions, then the minutes will be re-drafted and submitted again at a later date. Minor changes may be made immediately, and the amended minutes may be approved "as amended." It is normally appropriate to give a draft copy of the minutes to the other members in advance of the meeting so that the meeting need not be delayed while everyone reads and corrects the draft. It is not usually considered appropriate to vote to approve minutes for a meeting which one did not attend. It is also not wise to approve minutes which one has not read.
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