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Step-by-Step Bugzilla Installation Guide for Linux

by Ramesh Natarajan on May 17, 2010

Bugzilla is the best open source bug tracking system. Very simple to use with lot of features. Bugzilla allows you to track the bugs and collaborate with developers and other teams in your organization effectively. This is a detailed step-by-step bugzilla installation guide for Linux.

1. Verify Perl Version

Make sure your perl version is >= 5.8.1 as shown below.

# perl -v This is perl, v5.8.8 built for i386-linux-thread-multi

Most Linux distributions comes with perl. If you dont have it on yours, download and install it from corresponding distribution website.

2. Install MySQL Database

Make sure your MySQL version is >= 4.1.2 as shown below.
# mysql -V mysql Ver 14.12 Distrib 5.0.77, for redhat-linux-gnu (i686) using readline 5.1

If you dont have mysql, install it as using yum groupinstall, or based on LAMP install article, or based on mysql rpm article.

3. Install Apache
If you already have apache installed, make sure you are able to access it by using http:// {your-ip-address}. If you dont have apache, install is using yum based on LAMP install article, or install apache from source.

4. Download latest Bugzilla tar ball

Download the latest stable release from bugzilla download page. Extract the bugzilla*.tar.gz file to the apache document root directory as shown below.
# cd ~ # wget http://ftp.mozilla.org/pub/mozilla.org/webtools/bugzilla3.6.tar.gz # cd /var/www/html # tar xvfz /usr/save/bugzilla-3.4.6.tar.gz

5. Execute the bugzilla checksetup.pl

Bugzilla checksetup.pl program will verify whether all the required perl modules are installed. This will also display a list of all missing bugzilla modules that needs to be installed.

You can run the checksetup.pl program as many times as you like until youve verified all the required perl modules are installed. Following is the output of 1st run of checksetup.pl, where is has listed all the missing optional and required modules.
# cd /var/www/html/bugzilla-3.4.6 # ./checksetup.pl --check-modules COMMANDS TO INSTALL OPTIONAL MODULES: GD: /usr/bin/perl install-module.pl GD Chart: /usr/bin/perl install-module.pl Chart::Base Template-GD: /usr/bin/perl install-module.pl Template::Plugin::GD::Image GDTextUtil: /usr/bin/perl install-module.pl GD::Text GDGraph: /usr/bin/perl install-module.pl GD::Graph XML-Twig: /usr/bin/perl install-module.pl XML::Twig MIME-tools: /usr/bin/perl install-module.pl MIME::Parser libwww-perl: /usr/bin/perl install-module.pl LWP::UserAgent PatchReader: /usr/bin/perl install-module.pl PatchReader PerlMagick: /usr/bin/perl install-module.pl Image::Magick perl-ldap: /usr/bin/perl install-module.pl Net::LDAP Authen-SASL: /usr/bin/perl install-module.pl Authen::SASL RadiusPerl: /usr/bin/perl install-module.pl Authen::Radius SOAP-Lite: /usr/bin/perl install-module.pl SOAP::Lite HTML-Parser: /usr/bin/perl install-module.pl HTML::Parser HTML-Scrubber: /usr/bin/perl install-module.pl HTML::Scrubber Email-MIME-Attachment-Stripper: /usr/bin/perl install-module.pl Email::MIME::Attachment::Stripper Email-Reply: /usr/bin/perl install-module.pl Email::Reply TheSchwartz: /usr/bin/perl install-module.pl TheSchwartz Daemon-Generic: /usr/bin/perl install-module.pl Daemon::Generic mod_perl: /usr/bin/perl install-module.pl mod_perl2 YOU MUST RUN ONE OF THE FOLLOWING COMMANDS (depending on which database you use): PostgreSQL: /usr/bin/perl install-module.pl DBD::Pg MySQL: /usr/bin/perl install-module.pl DBD::mysql Oracle: /usr/bin/perl install-module.pl DBD::Oracle COMMANDS TO INSTALL REQUIRED MODULES (You *must* run all these commands and then re-run checksetup.pl): /usr/bin/perl /usr/bin/perl /usr/bin/perl /usr/bin/perl /usr/bin/perl /usr/bin/perl /usr/bin/perl /usr/bin/perl /usr/bin/perl install-module.pl install-module.pl install-module.pl install-module.pl install-module.pl install-module.pl install-module.pl install-module.pl install-module.pl CGI Digest::SHA Date::Format DateTime DateTime::TimeZone Template Email::Send Email::MIME Email::MIME::Encodings

/usr/bin/perl install-module.pl Email::MIME::Modifier /usr/bin/perl install-module.pl URI To attempt an automatic install of every required and optional module with one command, do: /usr/bin/perl install-module.pl --all

6. Execute bugzilla install-module.pl

As suggested by the output of the checksetup.pl, you can execute the install-module.pl to install all bugzilla required and optional perl modules.
# /usr/bin/perl install-module.pl --all

Please review the output of the above install-module.pl to make sure everything got install properly. There is a possibility that some of the modules failed to install (may be because some required OS packages were missing). Execute the checksetup.pl to verify whether all the modules got installed properly. Following is the output of 2nd run of the checksetup.pl:
# ./checksetup.pl --check-modules COMMANDS TO INSTALL OPTIONAL MODULES: GD: /usr/bin/perl Chart: /usr/bin/perl Template-GD: /usr/bin/perl Template::Plugin::GD::Image GDTextUtil: /usr/bin/perl GDGraph: /usr/bin/perl XML-Twig: /usr/bin/perl PerlMagick: /usr/bin/perl SOAP-Lite: /usr/bin/perl mod_perl: /usr/bin/perl install-module.pl GD install-module.pl Chart::Base install-module.pl install-module.pl install-module.pl install-module.pl install-module.pl install-module.pl install-module.pl GD::Text GD::Graph XML::Twig Image::Magick SOAP::Lite mod_perl2

YOU MUST RUN ONE OF THE FOLLOWING COMMANDS (depending on which database you use): PostgreSQL: /usr/bin/perl install-module.pl DBD::Pg MySQL: /usr/bin/perl install-module.pl DBD::mysql Oracle: /usr/bin/perl install-module.pl DBD::Oracle

7. Install missing Perl Modules

As we see from the above checksetup.pl output, some of the optional modules and required module installed was not completed when we ran the install-module.pl. So, we have to install the missing modules manually one-by-one to figure out the issues and fix it one-by-one.

Refer to the Troubleshooting Section at the end for list of all the issues that I faced while installing the perl modules required for bugzilla (along with the solution on how to fix those issues).

8. Final checksetup.pl check-modules verification

Execute checksetup.pl check-modules again as shown below as final verification to make sure all the modules got installed successfully.
# ./checksetup.pl --check-modules * This is Bugzilla 3.4.6 on perl 5.8.8 * Running on Linux 2.6.18-164.el5PAE #1 SMP Thu Sep 3 04:10:44 EDT 2009 Checking Checking Checking Checking Checking Checking Checking Checking Checking Checking Checking Checking Checking Checking Checking Checking Checking perl modules... for CGI.pm (v3.21) for Digest-SHA (any) for TimeDate (v2.21) for DateTime (v0.28) for DateTime-TimeZone (v0.71) for DBI (v1.41) for Template-Toolkit (v2.22) for Email-Send (v2.00) for Email-MIME (v1.861) for Email-MIME-Encodings (v1.313) for Email-MIME-Modifier (v1.442) for URI (any) available perl DBD modules... for DBD-Pg (v1.45) for DBD-mysql (v4.00) for DBD-Oracle (v1.19) ok: found v3.49 ok: found v5.48 ok: found v2.24 ok: found v0.55 ok: found v1.17 ok: found v1.52 ok: found v2.22 ok: found v2.198 ok: found v1.903 ok: found v1.313 ok: found v1.903 ok: found v1.54 not found ok: found v4.013 not found

The following Perl modules are optional: Checking for GD (v1.20) ok: found v2.44 Checking for Chart (v1.0) ok: found v2.4.1 Checking for Template-GD (any) ok: found v1.56 Checking for GDTextUtil (any) ok: found v0.86 Checking for GDGraph (any) ok: found v1.44 Checking for XML-Twig (any) ok: found v3.34 Checking for MIME-tools (v5.406) ok: found v5.427 Checking for libwww-perl (any) ok: found v5.834 Checking for PatchReader (v0.9.4) ok: found v0.9.5 Checking for PerlMagick (any) ok: found v6.2.8 Checking for perl-ldap (any) ok: found v0.4001 Checking for Authen-SASL (any) ok: found v2.1401 Checking for RadiusPerl (any) ok: found v0.17 Checking for SOAP-Lite (v0.710.06) ok: found v0.711 Checking for HTML-Parser (v3.40) ok: found v3.65 Checking for HTML-Scrubber (any) ok: found v0.08 Checking for Email-MIME-Attachment-Stripper (any) ok: found v1.316 Checking for Email-Reply (any) ok: found v1.202 Checking for TheSchwartz (any) ok: found v1.10 Checking for Daemon-Generic (any) ok: found v0.61 Checking for mod_perl (v1.999022) ok: found v2.000004

9. Create localconfig file using checksetup.pl

Execute checksetup.pl without any argument, which will create a localconfig file in the current directory. The localconfig file contains the key configuration parameters used by the bugzilla (for example, mysql db username and password).
# ./checksetup.pl Reading ./localconfig... This version of Bugzilla contains some variables that you may want to change and adapt to your local settings. Please edit the file ./localconfig and rerun checksetup.pl. The following variables are new to ./localconfig since you last ran checksetup.pl: create_htaccess, webservergroup, db_driver, db_host, db_name, db_user, db_pass, db_port, db_sock, db_check, index_html, cvsbin, interdiffbin, diffpath, site_wide_secret

10. Modify the localconfig file.

The only thing you need to modify the localconfig file is MySQL database db password by changing the $db_pass variable as shown below.
# vi ./localconfig $db_pass = 'Bugs4All';

11. Modify /etc/my.cnf to increase bugzilla attachment size

Set the max_allowed_packet to 4M in the /etc/my.cnf to increase bugzilla attachment size.
# cat /etc/my.cnf [mysqld] datadir=/var/lib/mysql socket=/var/lib/mysql/mysql.sock user=mysql # Default to using old password format for compatibility with mysql 3.x # clients (those using the mysqlclient10 compatibility package). old_passwords=1 # Disabling symbolic-links is recommended to prevent assorted security risks; # to do so, uncomment this line: # symbolic-links=0 # Allow packets up to 4MB max_allowed_packet=4M [mysqld_safe] log-error=/var/log/mysqld.log pid-file=/var/run/mysqld/mysqld.pid

Restart the mysqld after this change.

# service mysqld restart

12. Create bugs mysql user

Add bugzilla user (bugs) to the mysql database as shown below.
# mysql -u root -p mysql> GRANT SELECT, INSERT, UPDATE, DELETE, INDEX, ALTER, CREATE, LOCK TABLES, CREATE TEMPORARY TABLES, DROP, REFERENCES ON bugs.* TO bugs@localhost IDENTIFIED BY 'Bugs4All'; mysql> FLUSH PRIVILEGES;

13. Create the bugzilla database

Execute the checksetup.pl (without any arguments) again to create the mysql bugzilla database. Since the localconfig file already exist, the second time when you execute the checksetup.pl, it will create the mysql database based on the information from localconfig file.
# ./checksetup.pl Creating database bugs... Building Schema object from database... Adding new table bz_schema ... Initializing the new Schema storage... Adding new table attach_data ... Adding new table attachments ... Adding new table bug_group_map ... Adding new table bug_see_also ... Adding new table bug_severity ... Adding new table bug_status ... Inserting values into the 'priority' table: Inserting values into the 'bug_status' table: Inserting values into the 'rep_platform' table: Creating ./data directory... Creating ./data/attachments directory... Creating ./data/duplicates directory... Adding foreign key: attachments.bug_id -> bugs.bug_id... Adding foreign key: attachments.submitter_id -> profiles.userid... Adding foreign key: bug_group_map.bug_id -> bugs.bug_id...

14. Create bugzilla administrator account.

At the end of the ./checksetup.pl execution, it will detect that you dont have an adminsitrator account and request you to enter administration login information as shown below.
Looks like we don't have an administrator set up yet. Either this is your first time using Bugzilla, or your administrator's privileges might have accidentally been deleted. Enter the e-mail address of the administrator: [email protected] Enter the real name of the administrator: Ramesh Natarajan Enter a password for the administrator account: NotRealPwd Please retype the password to verify: welcome [email protected] is now set up as an administrator. Creating default classification 'Unclassified'... Creating initial dummy product 'TestProduct'... Now that you have installed Bugzilla, you should visit the 'Parameters' page (linked in the footer of the Administrator account) to ensure it is set up as you wish - this includes setting the 'urlbase' option to the correct URL.

15. Configure apache for mod_perl

Rename the bugzilla directory. (i.e remove the version number in it)
# cd /var/www/html # mv bugzilla-3.4.6/ bugzilla

Add the following two lines to httpd.conf

# tail -2 /etc/httpd/conf/httpd.conf PerlSwitches -I/var/www/html/bugzilla -I/var/www/html/bugzilla/lib -w -T PerlConfigRequire /var/www/html/bugzilla/mod_perl.pl

Verify the Group in httpd.conf matches the webservergroup in localconfig

# cd /var/www/html/bugzilla/ # grep webservergroup localconfig $webservergroup = 'apache'; # grep Group /etc/httpd/conf/httpd.conf Group apache

16. Final checksetup.pl execution

Execute the checksetup.pl again.
# ./checksetup.pl Reading ./localconfig...

Removing existing compiled templates... Precompiling templates...done. Fixing file permissions... Now that you have installed Bugzilla, you should visit the 'Parameters' page (linked in the footer of the Administrator account) to ensure it is set up as you wish - this includes setting the 'urlbase' option to the correct URL.

17. Login to bugzilla and complete one time setup.

Start the apache, go to http://{your-ip-address}/bugzilla and login using the administrator account you created above. From the bugzilla UI, at the footer -> Administration -> Parameters -> Required Settings section -> Fill-out following information: maintainer: [email protected] urlbase: http://{your-ip-address}/ Note: Depending on your setup, go to -> User Authentication -> and you might want to change requiredlogin and emailregexp parameter.

Troubleshooting Bugzilla Install Issues Issue1: DBD::mysql module failed

The DBD:mysql perl module failed with the mysql.h: No such file or directory error message as shown below.
# /usr/bin/perl install-module.pl DBD::mysql dbdimp.h:22:49: error: mysql.h: No such file or directory dbdimp.h:23:45: error: mysqld_error.h: No such file or directory dbdimp.h:25:49: error: errmsg.h: No such file or directory In file included from dbdimp.c:20: dbdimp.h:144: error: expected specifier-qualifier-list before MYSQL dbdimp.h:236: error: expected specifier-qualifier-list before MYSQL_RES

Solution1: install mysql-devel

Error message mysql.h: No such file or directory is because mysql-devel package was missing as shown below.
# rpm -qa | grep -i mysql MySQL-python-1.2.1-1 mysql-5.0.77-4.el5_4.2 mysql-connector-odbc-3.51.26r1127-1.el5 mysql-server-5.0.77-4.el5_4.2 libdbi-dbd-mysql-0.8.1a-1.2.2 perl-DBD-MySQL-3.0007-2.el5

Install the mysql-devel package as shown below.

# yum install mysql-devel # rpm -qa | grep -i "mysql-devel" mysql-devel-5.0.77-4.el5_4.2

DBD::mysql installation will go through without any issues now.

# /usr/bin/perl install-module.pl DBD::mysql

Issue2: GD failed with missing gdlib-config / libgd

Installing GD module failed with the following error message.
# /usr/bin/perl install-module.pl GD **UNRECOVERABLE ERROR** Could not find gdlib-config in the search path. Please install libgd 2.0.28 or higher. If you want to try to compile anyway, please rerun this script with the option --ignore_missing_gd. Running make test Make had some problems, maybe interrupted? Won't test Running make install Make had some problems, maybe interrupted? Won't install

Solution2: Install gd-devel package

Install libgd (i.e gd-devel package) as shown below to fix the GD module issue.
# yum install gd-devel # rpm -qa | grep gd gd-2.0.33-9.4.el5_4.2 gd-devel-2.0.33-9.4.el5_4.2

GD got installed without any issues after insingalling gd-devel package.

# /usr/bin/perl install-module.pl GD

Issue3: Twig Failed with expat.h error

Twig module failed to install with the error message expat.h: No such file or directory as shown below.
# /usr/bin/perl install-module.pl XML::Twig Expat.xs:12:19: error: expat.h: No such file or directory Expat.xs:60: error: expected specifier-qualifier-list before XML_Parser

Solution3: Install expat and expat-devel for Twig

Install expat and expat-devel package as shown below.
# yum install expat # yum install expat-devel

Now install Twig without any issues.

# /usr/bin/perl install-module.pl XML::Twig

Issue4: Image::Magick failed to install

Image::Magick installation failed with magick/MagickCore.h: No such file or directory error message as shown below.
# /usr/bin/perl install-module.pl Image::Magick Note (probably harmless): No library found for -lMagickCore Magick.xs:64:31: error: magick/MagickCore.h: No such file or directory Magick.xs:171: error: expected specifier-qualifier-list before MagickRealType Magick.xs:192: error: expected specifier-qualifier-list before ImageInfo Magick.xs:214: error: MagickNoiseOptions undeclared here (not in a function) Magick.xs:214: warning: missing initializer

Solution4: Image::Magick failed to install

Make sure following ImageMagic related packages are present.
# rpm -qa | grep -i Image ImageMagick-6.2.8.0-4.el5_1.1 ImageMagick-c++-devel-6.2.8.0-4.el5_1.1 ImageMagick-devel-6.2.8.0-4.el5_1.1 ImageMagick-c++-6.2.8.0-4.el5_1.1 ImageMagick-perl-6.2.8.0-4.el5_1.1

In my case, ImageMagic-devel was missing. So, installed it as shown below. After that, Image::Magick perl module got installed successfully.
# yum install ImageMagick-devel # /usr/bin/perl install-module.pl Image::Magick

Issue5: SOAP::Lite failed to install

SOAP::Lite module failed to install with Cannot locate version.pm in @INC message as shown below.
#/usr/bin/perl install-module.pl SOAP::Lite Failed test 'use SOAP::Lite;' at t/SOAP/Data.t line 5. Tried to use 'SOAP::Lite'. Error: Can't locate version.pm in @INC

Solution5: Install version.pm required for SOAP::Lite

Installed version.pm as shown below. After this, SOAP::Lite got installed without any issue.
# perl -MCPAN -e 'install version' # /usr/bin/perl install-module.pl SOAP::Lite

Issue6 (and Solution6): mod_perl was missing

Dont install mod_perl using /usr/bin/perl install-module.pl mod_perl2 . Insetad, use yum to install mod_perl as shown below.
# yum install mod_perl

Issue7: Apache start failed

Starting apache failed with Cannot locate Template/Config.pm in @INC error message.
# service httpd restart Stopping httpd: [ OK ]

Starting httpd: Syntax error on line 994 of /etc/httpd/conf/httpd.conf: Can't locate Template/Config.pm in @INC

Solution7: Install Template-Tool Kit as shown below

Install Template-Tool kit to fix the above apache error message
# cpan cpan> i /Template-Toolkit/ Distribution A/AB/ABEL/Eidolon-Driver-Template-Toolkit-0.01.tar.gz Distribution A/AB/ABW/Template-Toolkit-1.07.tar.gz Distribution A/AB/ABW/Template-Toolkit-2.22.tar.gz Distribution I/IN/INGY/Template-Toolkit-Simple-0.03.tar.gz 4 items found cpan> install A/AB/ABW/Template-Toolkit-2.22.tar.gz

Issue8: Apache start failed again

Starting apache failed with Cannot locate DateTime/Locale.pm in @INC error message.
# service httpd restart Stopping httpd: [ OK ]

Starting httpd: Syntax error on line 994 of /etc/httpd/conf/httpd.conf: Can't locate DateTime/Locale.pm in @INC

Solution8: Install DateTime/Locale.pm as shown below

Install DateTime/Locale.pm to fix the above apache error message
# cpan cpan> install DateTime:Locale

Also, in your apache error_log if you see Digest/SHA.pm issue, you should install it as shown below.
# tail -f /etc/httpd/logs/error_log Can't locate Digest/SHA.pm in @INC (@INC contains: # cpan cpan> install Digest::SHA

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Tags: Bugzilla Install on CentOS, Bugzilla Install on Debian, Bugzilla Install on Ubuntu { 40 comments read them below or add one } 1 jeff August 10, 2010 at 6:31 am Great article, works like a champ. Saved a lot of time. Thank you. Any chance for a subversion install in the near future? 2 sh August 22, 2010 at 2:46 am # cpan cpan> install DateTime:Locale wrong => # cpan cpan> install DateTime::Locale 3 Dinesh October 8, 2010 at 3:22 am Very worthful article. 4 Antti October 26, 2010 at 2:21 am Hello Thanks for the step-by-step guide. It was good. I had a problem with Centos 5.5. The Apache couldnt find the DateTime.pm. The problem was solved by different configuration in the httpd.conf. ScriptAlias /cgi-bin/ /var/www/html/bugzilla/ AddHandler cgi-script .cgi Options +Indexes +ExecCGI

DirectoryIndex index.cgi AllowOverride Limit Hopefully this will help somebody. 5 antti October 26, 2010 at 2:23 am My last post should have had two more lines: ScriptAlias /cgi-bin/ /var/www/html/bugzilla/ Directory /var/www/html/bugzilla AddHandler cgi-script .cgi Options +Indexes +ExecCGI DirectoryIndex index.cgi AllowOverride Limit Directory Surround the directories with the Apache configuration syntax and you are good to go. 6 Zaher Shalak October 28, 2010 at 5:26 am thanks for this great article but i face problem in : service httpd restart Starting httpd: Syntax error on line 898 of /etc/httpd/conf/httpd.conf: $s->add_config() has failed: Option ExecCGI not allowed here at /var/www/html/bugzilla/mod_perl.pl line 82.\nCompilation failed in require at (eval 2) line 1.\n; where line 898 of /etc/httpd/conf/httpd.conf: , is the line putted in step 15 (PerlConfigRequire ) Could any body help me please thanks a lot & Best Regards 7 Rahul December 21, 2010 at 7:07 am Hi Ramesh The step by step guide was really helpful. Thank you. Im facing a couple of problems though. Firstly I was not able to install ImageMagick no matter what I tried.

Secondly, the lines PerlSwitches -I/var/www/html/bugzilla -I/var/www/html/bugzilla/lib -w -T PerlConfigRequire /var/www/html/bugzilla/mod_perl.pl that were added in http.conf while are causing the service to fail. Like you mentioned above I have installed the various packages at the cpan prompt. You have given only 2 instances above but Im facing more cant locate errors. I install each one and then restart httpd and something else is missing. Hope you can help me on this, I,m using CentOS 5.4 8 chifor andrei December 22, 2010 at 2:43 am Hello, first of all i would like to say that the article is a very good one. But i have the same problem as Rahul here: the lines PerlSwitches -I/var/www/html/bugzilla -I/var/www/html/bugzilla/lib -w -T PerlConfigRequire /var/www/html/bugzilla/mod_perl.pl that were added in http.conf while are causing the service to fail. Thank you. 9 Rahul December 30, 2010 at 5:29 am Hi Chifor The http service will fail a no. of times. Each time the service fails check the error it is throwing . Usually you a cant locate error. Every you get this check the module that it cannot locate and install it from the cpan prompt. After a no. of such attempts I was able to successfully start the http service. Even then I was not able to view the Bugzilla home page through the browser. Every time I entered the url I just got to view the various Bugzilla files as HTML documents. Now go the file /var/log/httpd/error_log and check what is the error you are getting. Again install each missing module from the cpan prompt. If everything goes well all dependencies should be resolved and you should be able to view the Bugzilla home page.

10 Robert Liu February 18, 2011 at 4:26 am I have a question, after I installed the bugzilla, I open the Mozilla Firefox and key in the address http://localhost/bugzilla, it only show the files on the bugzilla directory, What should I do? Thanks. Robert 11 bunny February 28, 2011 at 11:57 pm HI all, There some thing to be done at the end of installation.. change the httpd conf file so it detects your cgi files then only we can have a GUI interface to bugzilla else it wont work properly. 12 Alan March 31, 2011 at 3:53 pm Does this apply with Ubuntu Server 32bits ?? Im getting some troubles installing Perl modules YAML is one of the problems but I would like to solve this cauz I cant find the lights 13 yunus March 31, 2011 at 9:37 pm Hi, I am unable install /usr/bin/perl install-module.pl DateTime and below are my errors. CPAN.pm: Going to build D/DR/DROLSKY/DateTime-0.66.tar.gz Cant locate Module/Build.pm in @INC (@INC contains: /var/www/html/bugzilla/lib/i386-linux-thread-multi /var/www/html/bugzilla/lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at Build.PL line 5. BEGIN failedcompilation aborted at Build.PL line 5. Warning: No success on command[/usr/bin/perl Build.PL ] DROLSKY/DateTime-0.66.tar.gz /usr/bin/perl Build.PL NOT OK Skipping test because of notest pragma

Running Build install Make had some problems, wont install Could not read metadata file. Falling back to other methods to determine prerequisities I am eagerly awaiting your reply on this issue in order to complete my bugzilla installation. Regards Yunus 14 momnotmom April 13, 2011 at 2:21 pm Yunus, I installed the Build module /usr/bin/perl install-module.pl Build and then I was able to install DateTime 15 sXing April 18, 2011 at 12:32 pm Hey there thx your guide so far is really awesome but I got a problem with the last step. When trying to find httpd.conf the directory doesnt even exist, I installed the packages apache2 & libapache2. The only httpd.conf I found is in the apache2 directory and is empty, please Im stuck at this part, could u help me? Thx in advance 16 sXing April 18, 2011 at 12:42 pm an additional comment from my side: Where exactly do I have to put the lines from step15 17 indira June 3, 2011 at 1:04 am installing Active perl removes Not locate issues in installing certain perl modules ? 18 Suma Ramesh August 4, 2011 at 7:59 am

Excellent tutorial Literally spoon feeding Thanks i was able to set up my New Bugzilla in 20 mins.. 19 Anonymous October 25, 2011 at 5:18 am for the YAML problem what is did was , in the terminal Type yum install *YAML* Then the problem was solved 20 Hitesh November 16, 2011 at 2:58 am Above steps are really great and in detail however, Can some one give me step by step details to install the Bugzilla on CentOS linux 21 Ram December 8, 2011 at 3:53 am while starting apache server after all installation steps of bugzilla, it shows error as syntax error on line 2 of /etc/apache2/mods-enabled/perl-conf : Apache2::SizeLimit at moment works only with non threaded MPMS at /../SizeLimit.pm. How to rectify this error.. pl help 22 Pratap Koppal January 23, 2012 at 7:55 am point no. 10 vi ./localconfig. iam confused of location of this. Please tell me where this file can found. 23 Mathin January 31, 2012 at 4:44 am Hi Ramesh i am new to Linux my i am having some problem in Bugzilla server configuration i usinge RHEL 6 and Bugzill 4.01 if am running the script it say there modules not install Checking for DateTime (v0.28) not found Checking for DateTime-TimeZone (v0.71) not found i am tried may ways not able to do can u help me out please Thanks in Advance 24 Ravindra Singh Gohil February 17, 2012 at 2:08 pm

Hi Ramesh, I am getting the below error on http://localhost/bugzilla. Software error: The /var/lib/bugzilla/data/params file does not exist. You probably need to run checksetup.pl. at Bugzilla/Config.pm line 344. Compilation failed in require at /usr/share/bugzilla/index.cgi line 34. BEGIN failedcompilation aborted at /usr/share/bugzilla/index.cgi line 34. and if I put the following two lines in httpd.conf file, the browser shows me the bugzilla directory and its contents. PerlSwitches -I/var/www/html/bugzilla -I/var/www/html/bugzilla/lib -w -T PerlConfigRequire /var/www/html/bugzilla/mod_perl.pl Please help me out. Thanks in advance. 25 Ravindra Singh Gohil February 17, 2012 at 2:29 pm Getting following error while restarting apache. Stopping httpd: [ OK ] Starting httpd: Syntax error on line 1020 of /etc/httpd/conf/httpd.conf: Base class package JSON::RPC::Server::CGI is empty.\n (Perhaps you need to use the module which defines that package first,\n or make that module available in @INC (@INC contains: /var/www/html/bugzilla/lib/x86_64-linuxthread-multi /var/www/html/bugzilla/lib /var/www/html/bugzilla /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 /etc/httpd).\n at /var/www/html/bugzilla/Bugzilla/WebService/Server/JSONRPC.pm line 25\nBEGIN failedcompilation aborted at /var/www/html/bugzilla/Bugzilla/WebService/Server/JSONRPC.pm line 25.\nCompilation failed in require at /var/www/html/bugzilla/jsonrpc.cgi line 35.\nBEGIN failedcompilation aborted at /var/www/html/bugzilla/jsonrpc.cgi line 35.\nCompilation failed in require at (eval 2) line 1.\n [FAILED] Sorry I forgot to mention in my previous comment, my Linus-os i.e. centos 6.2 Im sure youll help me out. Thanks in advance 26 Cooper April 9, 2012 at 6:07 pm

I use the command #yum install mod_perl The result is no package mod_perl available. 27 Ravindra Gohil April 21, 2012 at 2:59 am Hi Ramesh, I have installed the latest version of bugzilla(4.2.1) on CentOS 6.2, but getting the following error when I try to restart apache. Stopping httpd: [FAILED] Starting httpd: Syntax error on line 1022 of /etc/httpd/conf/httpd.conf: You must install Linux::Pid for Apache::SizeLimit to work on your platform. at /var/www/html/bugzilla/lib/Apache/SizeLimit/Core.pm line 128.\nBEGIN failed compilation aborted at /var/www/html/bugzilla/lib/Apache/SizeLimit/Core.pm line 171.\nCompilation failed in require at /var/www/html/bugzilla/lib/Apache2/SizeLimit.pm line 48.\nBEGIN failed compilation aborted at /var/www/html/bugzilla/lib/Apache2/SizeLimit.pm line 48.\nCompilation failed in require at /var/www/html/bugzilla/mod_perl.pl line 60.\nBEGIN failedcompilation aborted at /var/www/html/bugzilla/mod_perl.pl line 60.\nCompilation failed in require at (eval 2) line 1.\n [FAILED] Please help me out. Thanks in advance, Ravindra Gohil 28 Ankit Shah April 23, 2012 at 10:35 pm After adding below lines in httd.conf AddHandler cgi-script .cgi LoadModule perl_module modules/mod_perl.so PerlSwitches -I/var/www/html/bugzilla -I/var/www/html/RP/bugzilla/lib -w -T PerlConfigRequire /var/www/html/bugzilla/mod_perl.pl got error Syntax error on line 1045 of /etc/httpd/conf/httpd.conf: $s->add_config() has failed: Option ExecCGI not allowed here at /var/www/html/bugzilla/mod_perl.pl line 89.\nCompilation failed in require at (eval 2) line 1.\n My apache version is Apache 2.2.11. How can i check my mod_perl version & updrade it.

29 Ankit Shah April 24, 2012 at 1:21 am When i access bugzilla in browser it gives 403 Forbidden You dont have permission to access /bugzilla/ on this server. 30 Ravindra Singh Gohil April 24, 2012 at 1:57 am Hi Ankit, 403 Forbidden error occurs when user dont have permission to the particular directory. Do the following to get rid of it. # restorecon Rv /var/www/html/ # chown R 751 bugzilla # chown root:apache R bugzilla Please follow the below link for complete solution: http://ravindrasinghgohil.blogspot.in/2012/02/steps-to-install-bugzilla-42-oncentos.html Hope this would help you. 31 Ankit Shah April 26, 2012 at 7:08 am Hi Ravindra, Thanks for the help. after running final step & changing permission im still getting 403 Forbidden error You dont have permission to access /bugzilla/index.cgi on this server. 32 Girish May 7, 2012 at 12:24 am Hello, I am on my CentOS. This step by step guide is very simple and has made me and easy task for installing the bugzilla on my centos. I have one major issue, I have executed all the 17 steps correctly. All the mandatory perl modules and optional

perl modules are also installed. When I go to the browser and give http://localhost/ I get the Apache 2 Test Page powered by CentOS. when I type http://localhost/bugzilla. I get the error Index of /redhat/el5/en/i386/rpmforge/RPMS and a huge list of rpms. I am not getting the bugzilla UI. Could anyone please help me to come out of this. I am struggling since last 3 to 4 days. Thanks in advance. Thanks and Warm Regards, Girish P.Deshpande 33 Satya May 7, 2012 at 1:33 am Hi i have one problem with bugzilla /etc/init.d/httpd restart Stopping httpd: [ OK ] Starting httpd: Syntax error on line 1005 of /etc/httpd/conf/httpd.conf: Base class package JSON::RPC::Server::CGI is empty.\n (Perhaps you need to use the module which defines that package first,\n or make that module available in @INC (@INC contains: . lib/i386-linux-thread-multi lib /var/www/html/bugzilla /var/www/html/bugzilla/lib/i386-linux-thread-multi /var/www/html/bugzilla/lib /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-threadmulti /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i386linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl /etc/httpd).\n at Bugzilla/WebService/Server/JSONRPC.pm line 25\nBEGIN failedcompilation aborted at Bugzilla/WebService/Server/JSONRPC.pm line 25.\nCompilation failed in require at /var/www/html/bugzilla/jsonrpc.cgi line 35.\nBEGIN failed compilation aborted at /var/www/html/bugzilla/jsonrpc.cgi line 35.\nCompilation failed in require at (eval 2) line 1.\n [FAILED] Please help me out this problem .. Thanks in advance satya 34 @nico May 9, 2012 at 8:14 pm PerlSwitches -I/var/www/html/bugzilla -I/var/www/html/RP/bugzilla/lib -w -T PerlConfigRequire /var/www/html/bugzilla/mod_perl.pl this error: yum install mod_perl

ou must install Linux::Pid for Apache::SizeLimit to work on your platform this error: cpan Linux::Pid 35 Ravindra Gohil May 10, 2012 at 8:03 am Hi Ramesh, Could you please tell me the steps about setting up email configuration using SMTP for sending new account invitation. I have done this by changing the following parameters in Bugzilla Administration page: Mail_Method: SMTP Mailfrom : [email protected] Smtpserver : smtpout.asia.secureserver.net Smtp_username : [email protected] Smtp_password : bugzillaemailpassword With the above email configuration, it will display that the new account invitation is sent to [email protected], this link will expires after 72 hours. But the corresponding user is not receiving any mail from [email protected] Thanks in Advance. 36 vk1dadhich July 2, 2012 at 3:14 am Hii everyone, I am using centos 6.2 and facing a error so please help me out from this error, thanks a lot in advance error_log : /var/log/httpd/error_log Mon Jul 02 12:54:45 2012] [notice] SELinux policy enabled; httpd running as context unconfined_u:system_r:httpd_t:s0 [Mon Jul 02 12:54:45 2012] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec) [Mon Jul 02 12:54:45 2012] [notice] Digest: generating secret for digest authentication [Mon Jul 02 12:54:45 2012] [notice] Digest: done [Mon Jul 02 12:54:47 2012] [warn] ./mod_dnssd.c: No services found to register [Mon Jul 02 12:54:47 2012] [notice] Apache/2.2.15 (Unix) DAV/2 PHP/5.3.3 mod_perl/2.0.7 Perl/v5.10.1 configured resuming normal operations [Mon Jul 02 12:54:58 2012] [error] [client 192.168.1.25] Directory index forbidden by Options directive: /var/www/html/ [Mon Jul 02 12:55:05 2012] [error] [client 192.168.1.25] File does not exist:

/var/www/html/bugzilla [Mon Jul 02 13:02:24 2012] [error] [client 192.168.1.25] Directory index forbidden by Options directive: /var/www/html/ [Mon Jul 02 13:54:36 2012] [notice] caught SIGTERM, shutting down [Mon Jul 02 13:54:36 2012] [notice] SELinux policy enabled; httpd running as context unconfined_u:system_r:httpd_t:s0 [Mon Jul 02 13:54:36 2012] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec) [Mon Jul 02 13:54:36 2012] [notice] Digest: generating secret for digest authentication [Mon Jul 02 13:54:36 2012] [notice] Digest: done [Mon Jul 02 13:54:36 2012] [warn] ./mod_dnssd.c: No services found to register [Mon Jul 02 13:54:36 2012] [notice] Apache/2.2.15 (Unix) DAV/2 PHP/5.3.3 mod_perl/2.0.7 Perl/v5.10.1 configured resuming normal operations [Mon Jul 02 13:54:55 2012] [notice] caught SIGTERM, shutting down [root@localhost ~]# service httpd restart Stopping httpd: [FAILED] Starting httpd: [Mon Jul 02 14:06:32 2012] [warn] The ScriptAlias directive in /etc/httpd/conf/httpd.conf at line 804 will probably never match because it overlaps an earlier ScriptAlias. Syntax error on line 1026 of /etc/httpd/conf/httpd.conf: Base class package JSON::RPC::Server::CGI is empty.\n (Perhaps you need to use the module which defines that package first,\n or make that module available in @INC (@INC contains: . lib /var/www/html/bugzilla /var/www/html/bugzilla/lib/i386-linux-thread-multi /var/www/html/bugzilla/lib /usr/local/lib/perl5 /usr/local/share/perl5 /usr/lib/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib/perl5 /usr/share/perl5 /etc/httpd).\n at /var/www/html/bugzilla/Bugzilla/WebService/Server/JSONRPC.pm line 25.\nBEGIN failedcompilation aborted at /var/www/html/bugzilla/Bugzilla/WebService/Server/JSONRPC.pm line 25.\nCompilation failed in require at /var/www/html/bugzilla/jsonrpc.cgi line 35.\nBEGIN failedcompilation aborted at /var/www/html/bugzilla/jsonrpc.cgi line 35.\nCompilation failed in require at (eval 2) line 1.\n [FAILED] 37 Girish Deshpande July 4, 2012 at 11:22 am Hello, I am setting up sending the Emails to all the persons who are in the cc list and the watch list, whenever there is a change in the bug or a new bug is raised. But I am getting the following error

There was an error sending mail from [email protected] to xyz: Couldnt connect to smtpout.asia.secureserver.net .. Is there any problem with our bugzilla setup or is there any problem with the SMTP services of the hosting site. Please help me to come out of this situation. Thanks in advance. Regards, Girish 38 prashansa August 6, 2012 at 3:24 am how can we install required perl module on fedora 17 i have used command /usr/bin/perl install-module.pl all but its not working its giving an error Cant open perl script install-module.pl: No such file or directory 39 prashansa August 7, 2012 at 4:46 am hi Rahul i am using fedora 17 i have same paoblem as Chifor you have told to chk out the error_log file ,there is noting in that file (that file is blank) and when i do ./checksetup.pl its giving an error /*install_driver(mysql) failed: Attempt to reload DBD/mysql.pm aborted. Compilation failed in require at (eval 1314) line 3, line 558. at Bugzilla/DB.pm line 1284*/ 40 shafeequ September 4, 2012 at 9:19 am HI, Thanks for helping out, but while following your tutorial line by line, here is the error i am getting. Syntax error on line 387 of /usr/local/apache/conf/httpd.conf: Invalid command PerlConfigRequire, perhaps misspelled or defined by a module not included in the server configuration Please help me to resolve this issue.

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