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Aix Led Codes

This page provides descriptions for the numbers and characters that display on the operator panel and descriptions of the location codes used to identify a particular item. The basic formats of the AIX location codes are as follows: AB-CD-EF-GH for planars, cards, and non-SCSI devices, the location code is defined as follows.

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Don Mack
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0% found this document useful (0 votes)
591 views810 pages

Aix Led Codes

This page provides descriptions for the numbers and characters that display on the operator panel and descriptions of the location codes used to identify a particular item. The basic formats of the AIX location codes are as follows: AB-CD-EF-GH for planars, cards, and non-SCSI devices, the location code is defined as follows.

Uploaded by

Don Mack
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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AIX5L Messages Guide & Reference: LED Codes

24-April-2003

Beginning with AIX5L, IBM discontinued the publication of the Messages Guide and
Reference whitebook [SC23-4129]. This info is [only] available using a web applet:

http://www16.boulder.ibm.com/pseries/en_US/infocenter/base/errorsearch.htm

There are instances when this solution is simply insufficient. I have created this unofficial
document in the spirit of the Messages Guide and Reference. Use it at your own risk. All
errors are mine and mine alone.

Updates Avail: http://rainsux.dyndns.org Corrections: [email protected]

Copyright © 2003 IBM Corporation. All Rights Reserved.


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Display codes (LEDs)

This page provides descriptions for the numbers and characters that display on the operator panel and
descriptions of the location codes used to identify a particular item. Information is available about the
following codes:

● AIX Location Codes


● Location Codes for CHRP Model Architecture System Units
● Diagnostic Load Progress Indicators
● Operator Panel Display Numbers
● Physical Location Codes
● Location Codes for RSPC Model Architecture System Units

AIX Location Codes Top of page


Note:
AIX logical location codes can still be seen and supported under various AIX commands and
functions. However, the Diagnostic screens and menus display physical location codes for
resources when running versions 5.2.0 and later. For these systems, refer to Physical Location
Codes.

The basic formats of the AIX location codes are as follows:

● For non-SCSI devices/drives:

AB-CD-EF-GH

● For SCSI devices/drives:

AB-CD-EF-G,H

For planars, cards, and non-SCSI devices, the location code is defined as follows:

AB-CD-EF-GH
| | | |
| | | Device/FRU/Port ID
| | Connector ID
| devfunc Number, Adapter Number or Physical Location
Bus Type or PCI Parent Bus

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● The AB value identifies a bus type or PCI parent bus as assigned by the firmware.
● The CD value identifies adapter number, adapter's devfunc number, or physical location. The
devfunc number is defined as the PCI device number times 8, plus the function number.
● The EF value identifies a connector.
● The GH value identifies a port, address, device, or FRU.

Adapters and cards are identified only with AB-CD. The possible values for AB are:

00 Processor bus
01 ISA bus
02 EISA bus
03 MCA bus
04 PCI bus used in the case where the PCI bus cannot be identified
05 PCMCIA buses
xy For PCI adapters where x is equal to or greater than 1. The x and y are characters in the range of 0-9,
A-H, J-N, P-Z (O, I, and lower case are omitted) and are equal to the parent bus's ibm, aix-loc Open
Firmware Property.

The possible values for CD depend on the adapter or card are as follows:

● For pluggable PCI adapters/cards, CD is the device's devfunc number (PCI device number times
8, plus the function number). The C and D are characters in the range of 0-9, and A-F (hex
numbers). This allows the location code to uniquely identify multiple adapters on individual PCI
cards.

For pluggable ISA adapters, CD is equal to the order in which the ISA cards defined or
configured, either by SMIT or the ISA Adapter Configuration Service Aid.

For integrated ISA adapters, CD is equal to a unique code identifying the ISA adapter. In most
cases, this is equal to the adapter's physical location code. In cases where a physical location code
is not available, CD is FF.

● EF is the connector ID. It is used to identify a connector on the adapter to which a resource is
attached.
● GH is used to identify a port, device, or FRU. For example:
❍ For async devices, GH defines the port on the fanout box. The values are 00 to 15.

❍ For a diskette drive, H defines either diskette drive 1 or 2. G is always 0.

❍ For all other devices, GH is equal to 00.

For the integrated adapters, EF-GH is the same as the definition for the pluggable adapters. For example,
the location code for a diskette drive is 01-D1-00-00. A second diskette drive is 01-D1-00-01.

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For SCSI devices, the location code is defined as:

AB-CD-EF-G,H
| | | | |
| | | | Logical Unit address of the SCSI Device
| | | Control Unit Address of the SCSI Device
| | Connector ID
| devfunc Number, Adapter Number or Physical Location
Bus Type or PCI Parent Bus

Where:

● AB-CD-EF are the same as non-SCSI devices.


● G defines the control unit address of the device. Values of 0 to 15 are valid.
● H defines the logical unit address of the device. Values of 0 to 255 are valid.

There is also a bus location code that is generated as '00-xxxxxxxx' where xxxxxxxx is equivalent to the
node's unit address. Refer to the system unit service guide for additional information.

Location Codes for CHRP Model Architecture System Units Top of page
Note:
You need to know which system architecture the system unit on which you are working uses. If
you are working with a RSPC model use the Location Codes for RSPC Model Architecture
System Units. If you do not know which model you have, refer to Determining System
Architecture in Diagnostic Information for Multiple Bus Systems before proceeding.

The (CHRP) system unit uses Physical Location Codes in conjunction with AIX Location Codes to
provide mapping of the failing field replaceable units. The location codes are produced by the system
unit's firmware and the AIX operating system.

Diagnostic Load Progress Indicators Top of page

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Note:
Some systems might produce 4-digit codes. If the leftmost digit of a 4-digit code is 0, use the three
rightmost digits.

c00
AIX Install/Maintenance loaded successfully.

c01
Insert the first diagnostic diskette.

c02
Diskettes inserted out of sequence.

c03
The wrong diskette is in diskette drive.

c04
The loading stopped with an irrecoverable error.

c05
A diskette error occurred.

c06
The rc.boot configuration shell script is unable to determine type of boot.

c07
Insert the next diagnostic diskette.

c08
RAM file system started incorrectly.

c09
The diskette drive is reading or writing a diskette.

c20
An unexpected halt occurred, and the system is configured to enter the kernel debug program
instead of entering a system dump.

c21
The ifconfig command was unable to configure the network for the client network host.

c22

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The tftp command was unable to read client's ClientHostName info file during a client network
boot.

c24
Unable to read client's ClientHostName.info file during a client network boot.

c25
Client did not mount remote miniroot during network install.

c26
Client did not mount the /usr file system during the network boot.

c29
The system was unable to configure the network device.

c31
Select the console display for the diagnostics. To select No console display, set the key mode
switch to Normal then to Service. The diagnostic programs then load and run the diagnostics
automatically. If you continue to get the message, check the cables and make sure you are using
the serial port.

c32
A directly attached display (HFT) was selected.

c33
A TTY terminal attached to serial ports S1 or S2 was selected.

c34
A file was selected. The console messages store in a file.

c35
No console found.

c40
Configuration files are being restored.

c41
Could not determine the boot type or device.

c42
Extracting data files from diskette.

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c43
Cannot access the boot/install tape.

c44
Initializing installation database with target disk information.

c45
Cannot configure the console.

c46
Normal installation processing.

c47
Could not create a physical volume identifier (PVID) on disk.

c48
Prompting you for input.

c49
Could not create or form the JFS log.

c50
Creating root volume group on target disks.

c51
No paging devices were found.

c52
Changing from RAM environment to disk environment.

c53
Not enough space in the /tmp directory to do a preservation installation.

c54
Installing either BOS or additional packages.

c55
Could not remove the specified logical volume in a preservation installation.

c56
Running user-defined customization.

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c57
Failure to restore BOS.

c58
Displaying message to turn the key.

c59
Could not copy either device special files, device ODM, or volume group information from RAM
to disk.

c61
Failed to create the boot image.

c62
Loading platform dependent debug files.

c63
Loading platform dependent data files.

c64
Failed to load platform dependent data files.

c70
Problem Mounting diagnostic CD-ROM disc.

c99
Diagnostics have completed. This code is only used when there is no console.

Fxx
(xx is any number) Refer to Firmware chapter of the service manual.

Dump Progress Indicators (Dump Status Codes)

The following dump progress indicators, or dump status codes, are part of a Type 102 message.

Note:
When a lowercase c is listed, it displays in the lower half of the character position. Some systems
produce 4-digit codes, the two leftmost positions can have a blanks or zeros. Use the two
rightmost digits.

0c0
The dump completed successfully.

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0c1
The dump failed due to an I/O error.

0c2
A dump, requested by the user, is started.

0c3
The dump is inhibited.

0c4
The dump device is not large enough.

0c5
The dump did not start, or the dump crashed.

0c6
Dumping to a secondary dump device.

0c7
Reserved.

0c8
The dump function is disabled.

0c9
A dump is in progress.

0cc
Unknown dump failure

Crash Codes

Note:
Some systems may produce 4-digit codes. If the leftmost digit of a 4-digit code is 0, use the three
rightmost digits.

The crash codes that follow are part of a Type 102 message. These crash codes are grouped into three
categories:

Category 1
Dump analysis is the appropriate first action in Problem Determination, begin the Problem

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Determination process with software support.

Category 2
Dump analysis most likely will not aid in Problem Determination, begin the Problem
Determination process with hardware support.

Category 3
Both software and hardware support may be needed in Problem Determination, go to MAP 0070:
888 Sequence in Operator Panel Display in Diagnostic Information for Multiple Bus Systemsto
assist in problem isolation.

Category 1

300
Data storage interrupt from the processor.

32x
Data storage interrupt because of an I/O exception from IOCC.

38x
Data storage interrupt because of an I/O exception from SLA.

400
Instruction storage interrupt.

700
Program interrupt.

Category 2

200
Machine check because of a memory bus error.

201
Machine check because of a memory timeout.

202
Machine check because of a memory card failure.

203
Machine check because of a out of range address.

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204
Machine check because of an attempt to write to ROS.

205
Machine check because of an uncorrectable address parity.

206
Machine check because of an uncorrectable ECC error.

207
Machine check because of an unidentified error.

208
Machine check due to an L2 uncorrectable ECC.

500
External interrupt because of a scrub memory bus error.

501
External interrupt because of an unidentified error.

51x
External interrupt because of a DMA memory bus error.

52x
External interrupt because of an IOCC channel check.

53x
External interrupt from an IOCC bus timeout; x represents the IOCC number.

54x
External interrupt because of an IOCC keyboard check.

800
Floating point is not available.

Category 3

000
Unexpected system interrupt.

558

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There is not enough memory to continue the IPL.

600
AIX 4.3.3.3 and above: Alignment Interrupt. If pre-AIX 4.3.3.3: AIX has crashed because the
Portability Assist Layer (PAL) for this machine type has detected a problem.

605
AIX has crashed because the Portability Assist Layer (PAL) for this machine type has detected a
problem (AIX 4.3.3.3 and above).

Operator Panel Display Numbers Top of page


This page contains a list of the various numbers and characters that display in the operator panel display.
There are three categories of numbers and characters. The first group tracks the progress of the
configuration program. The second group tracks the progress of the diagnostics. The third group provides
information about messages that follow an 888 sequence.

Configuration Program Indicators

The numbers in this list display on the operator panel as the system loads the operating system and
prepares the hardware by loading software drivers.

Note:
Some systems may produce 4-digit codes. If the leftmost digit of a 4-digit code is 0, use the three
rightmost digits.

2E6
The PCI Differential Ultra SCSI adapter or the Universal PCI Differential Ultra SCSI adapter
being configured.

2E7
Configuration method unable to determine if the SCSI adapter type is SE or DE type.

440
9.1GB Ultra SCSI Disk Drive being identified or configured.

441
18.2GB Ultra SCSI Disk Drive being identified or configured.

444
2-Port Multiprotocol PCI Adapter (ASIC) being identified or configured.

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447
PCI 64-bit Fibre Channel Arbitrated Loop Adapter being configured.

500
Querying Standard I/O slot.

501
Querying card in Slot 1.

502
Querying card in Slot 2.

503
Querying card in Slot 3.

504
Querying card in Slot 4.

505
Querying card in Slot 5.

506
Querying card in Slot 6.

507
Querying card in Slot 7.

508
Querying card in Slot 8.

510
Starting device configuration.

511
Device configuration completed.

512
Restoring device configuration files from media.

513
Restoring basic operating system installation files from media.

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516
Contacting server during network boot.

517
Mounting client remote file system during network IPL.

518
Remote mount of the root (/) and /usr file systems failed during network boot.

520
Bus configuration running.

521
/etc/init invoked cfgmgr with invalid options; /etc/inithas been corrupted or incorrectly modified
(irrecoverable error).

522
The configuration manager has been invoked with conflicting options (irrecoverable error).

523
The configuration manager is unable to access the ODM database (irrecoverable error).

524
The configuration manager is unable to access the config.rules object in the ODM database
(irrecoverable error).

525
The configuration manager is unable to get data from a customized device object in the ODM
database (irrecoverable error).

526
The configuration manager is unable to get data from a customized device driver object in the
ODM database ( irrecoverable error).

527
The configuration manager was invoked with the phase 1 flag; running phase 1 at this point is not
permitted (irrecoverable error).

528
The configuration manager cannot find sequence rule, or no program name was specified in the
ODM database (irrecoverable error).

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529
The configuration manager is unable to update ODM data (irrecoverable error).

530
The program savebase returned an error.

531
The configuration manager is unable to access the PdAt object class (irrecoverable error).

532
There is not enough memory to continue (malloc failure); irrecoverable error.

533
The configuration manager could not find a configuration method for a device.

534
The configuration manager is unable to acquire database lock (irrecoverable error).

535
HIPPI diagnostics interface driver being configured.

536
The configuration manager encountered more than one sequence rule specified in the same phase
(irrecoverable error).

537
The configuration manager encountered an error when invoking the program in the sequence rule.

538
The configuration manager is going to invoke a configuration method.

539
The configuration method has terminated, and control has returned to the configuration manager.

541
A DLT tape device is being configured.

549
Console could not be configured for the Copy a System Dump Menu.

551
IPL vary-on is running.

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552
IPL vary-on failed.

553
IPL phase 1 is complete.

554
The boot device could not be opened or read, or unable to define NFS swap device during network
boot.

555
An ODM error occurred when trying to vary-on the rootvg, or unable to create an NFS swap
device during network boot.

556
Logical Volume Manager encountered error during IPL vary-on.

557
The root filesystem does not mount.

558
There is not enough memory to continue the system IPL.

559
Less than 2 M bytes of good memory are available to load the AIX kernel.

569
FCS SCSI protocol device is being configured (32 bits).

570
Virtual SCSI devices being configured.

571
HIPPI common function device driver being configured.

572
HIPPI IPI-3 master transport driver being configured.

573
HIPPI IPI-3 slave transport driver being configured.

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574
HIPPI IPI-3 transport services user interface device driver being configured.

575
A 9570 disk-array driver being configured.

576
Generic async device driver being configured.

577
Generic SCSI device driver being configured.

578
Generic commo device driver being configured.

579
Device driver being configured for a generic device.

580
HIPPI TCPIP network interface driver being configured.

581
Configuring TCP/IP.

582
Configuring Token-Ring data link control.

583
Configuring an Ethernet data link control.

584
Configuring an IEEE Ethernet data link control.

585
Configuring an SDLC MPQP data link control.

586
Configuring a QLLC X.25 data link control.

587
Configuring a NETBIOS.

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588
Configuring a Bisync Read-Write (BSCRW).

589
SCSI target mode device being configured.

590
Diskless remote paging device being configured.

591
Configuring an LVM device driver.

592
Configuring an HFT device driver.

593
Configuring SNA device drivers.

594
Asynchronous I/O being defined or configured.

595
X.31 pseudo-device being configured.

596
SNA DLC/LAPE pseudo-device being configured.

597
OCS software being configured.

598
OCS hosts being configured during system reboot.

599
Configuring FDDI data link control.

59B
FCS SCSI protocol device being configured (64 bits).

5C0
Streams-based hardware drive being configured.

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5C1
Streams-based X.25 protocol being configured.

5C2
Streams-based X.25 COMIO emulator driver being configured

5C3
Streams-based X.25 TCP/IP interface driver being configured.

5C4
FCS adapter device driver being configured.

5C5
SCB network device driver for FCS being configured.

5C6
AIX SNA channel being configured.

600
Starting network boot portion of /sbin/rc.boot.

602
Configuring network parent devices.

603
/usr/lib/methods/defsys, /usr/lib/methods/cfgsys, or /usr/lib/methods/cfgbus failed.

604
Configuring physical network boot device.

605
Configuration of physical network boot device failed.

606
Running /usr/sbin/ifconfig on logical network boot device.

607
/usr/sbin/ifconfig failed.

608
Attempting to retrieve the client.info file with tftp.Note that a flashing 608 indicates multiple
attempt(s) to retrieve the client_info file are occurring.

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609
The client.info file does not exist or it is zero length.

60B
18.2GB 68-pin LVD SCSI Disk Drive being configured.

610
Attempting remote mount of NFS file system.

611
Remote mount of the NFS file system failed.

612
Accessing remote files; unconfiguring network boot device.

614
Configuring local paging devices.

615
Configuration of a local paging device failed.

616
Converting from diskless to dataless configuration.

617
Diskless to dataless configuration failed.

618
Configuring remote (NFS) paging devices.

619
Configuration of a remote (NFS) paging device failed.

61B
36.4GB 80-pin LVD SCSI Disk Drive being configured.

61D
36.4GB 80-pin LVD SCSI Disk Drive being configured.

61E
18.2GB 68-pin LVD SCSI Disk Drive being configured.

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620
Updating special device files and ODM in permanent filesystem with data from boot RAM
filesystem.

621
9.1 GB LVD 80-pin SCSI Drive being configured.

622
Boot process configuring for operating system installation.

62D
9.1GB 68-pin LVD SCSI Disk Drive being configured.

62E
9.1GB 68-pin LVD SCSI Disk Drive being configured.

636
TURBROWAYS 622 Mbps PCI MMF ATM Adapter.

637
Dual Channel PCI-2 Ultra2 SCSI Adapter being configured.

638
4.5GB Ultra SCSI Single Ended Disk Drive being configured.

639
9.1GB 10K RPM Ultra SCSI Disk Drive (68-pin).

63A
See 62D.

63B
9.1GB 80-pin LVD SCSI Disk Drive being configured.

63C
See 60B.

63D
18.2GB 80-pin LVD SCSI Disk Drive being configured.

63E

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36.4GB 68-pin LVD SCSI Disk Drive being configured.

63F
See 61B.

640
9.1GB 10K RPM Ultra SCSI Disk Drive (80-pin).

646
High-Speed Token-Ring PCI Adapter being configured.

64A
See 62E.

64B
9.1GB 80-pin LVD SCSI Disk Drive being configured.

64C
See 61E.

64D
18.2 GB LVD 80-pin Drive/Carrier being configured.

64E
36.4GB 68-pin LVD SCSI Disk Drive being configured.

64F
See 61D.

650
IBM SCSD disk drive being configured.

653
18.2GB Ultra-SCSI 16-bit Disk Drive being configured.

655
GXT130P Graphics adapter being configured.

657
GXT2000P graphics adapter being configured.

658

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PCI Fibre Channel Disk Subsystem Controller being identified or configured.

659
2102 Fibre Channel Disk Subsystem Controller Drawer being identified or configured.

660
2102 Fibre Channel Disk Array being identified or configured.

662
Ultra2 Integrated SCSI controller.

663
The ARTIC960RxD Digital Trunk Quad PCI Adapter or the ARTIC960RxF Digital Trunk
Resource Adapter being configured.

664
32x (MAX) SCSI-2 CD-ROM drive being configured.

667
PCI 3-Channel Ultra2 SCSI RAID Adapter being configured.

669
PCI Gigabit Ethernet Adapter being configured.

66C
10/100/1000 Base-T EthernetPCI Adapter.

66D
PCI 4-Channel Ultra-3 SCSI RAID Adapter.

66E
4.7 GB DVD-RAM drive.

674
ESCON(R) Channel PCI Adapter being configured.

677
PCI 32-bit Fibre Channel Arbitrated Loop Adapter being configured.

67B
PCI Cryptographic Coprocessor being configured.

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682
20x (MAX) SCSI-2 CD-ROM Drive being configured.

689
4.5GB Ultra SCSI Single Ended Disk Drive being configured.

68C
20 GB 4-mm Tape Drive being configured.

68E
POWER GXT6000P PCI Graphics Adapter.

690
9.1GB Ultra SCSI Single Ended Disk Drive being configured.

69b
64-bit/66MHz PCI ATM 155 MMF PCI adapter being configured.

69d
64-bit/66MHz PCI ATM 155 UTP PCI adapter being configured.

6CC
SSA disk drive being configured.

700
A 1.1 GB 8-bit SCSI disk drive being identified or configured.

701
A 1.1 GB 16-bit SCSI disk drive being identified or configured.

702
A 1.1 GB 16-bit differential SCSI disk drive being identified or configured.

703
A 2.2 GB 8-bit SCSI disk drive being identified or configured.

704
A 2.2 GB 16-bit SCSI disk drive being identified or configured.

705
The configuration method for the 2.2 GB 16-bit differential SCSI disk drive is being run. If an
irrecoverable error occurs, the system halts.

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706
A 4.5 GB 16-bit SCSI disk drive being identified or configured.

707
A 4.5 GB 16-bit differential SCSI disk drive being identified or configured.

708
A L2 cache being identified or configured.

710
POWER GXT150M graphics adapter being identified or configured.

711
Unknown adapter being identified or configured.

712
Graphics slot bus configuration is executing.

713
The IBM ARTIC960 device being configured.

714
A video capture adapter being configured.

715
The Ultramedia Services audio adapter being configured. (this number displays briefly on the
panel).

717
TP Ethernet Adapter being configured.

718
GXT500 Graphics Adapter being configured.

720
Unknown read/write optical drive type being configured.

721
Unknown disk or SCSI device being identified or configured.

722

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Unknown disk being identified or configured.

723
Unknown CD-ROM being identified or configured.

724
Unknown tape drive being identified or configured.

725
Unknown display adapter being identified or configured.

726
Unknown input device being identified or configured.

727
Unknown async device being identified or configured.

728
Parallel printer being identified or configured.

729
Unknown parallel device being identified or configured.

730
Unknown diskette drive being identified or configured.

731
PTY being identified or configured.

732
Unknown SCSI initiator type being configured.

733
7GB 8 mm tape drive being configured.

734
4x SCSI-2 640 MB CD-ROM Drive being configured.

736
Quiet Touch keyboard and speaker cable being configured.

741

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1080 MB SCSI Disk Drive being configured.

745
16GB 4 mm Tape Auto Loader being configured.

746
SCSI-2 Fast/Wide PCI Adapter being configured.

747
SCSI-2 Differential Fast/Wide PCI Adapter being configured.

749
7331 Model 205 Tape Library being configured.

751
SCSI 32-bit SE F/W RAID Adapter being configured.

754
1.1GB 16-bit SCSI disk drive being configured.

755
2.2GB 16-bit SCSI disk drive being configured.

756
4.5GB 16-bit SCSI disk drive being configured.

757
External 13GB 1.5M/s 1/4 inch tape being configured.

763
SP Switch MX Adapter being configured.

764
SP System Attachment Adapter being configured.

772
4.5GB SCSI F/W Disk Drive being configured.

773
9.1GB SCSI F/W Disk Drive being configured.

774

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9.1GB External SCSI Disk Drive being configured.

776
PCI Token-Ring Adapter being identified or configured.

777
10/100 Ethernet Tx PCI Adapter being identified or configured.

778
POWER GXT3000P 3D PCI Graphics adapter being configured.

77B
4-Port 10/100 Ethernet Tx PCI Adapter being identified or configured.

77c
A 1.0 GB 16-bit SCSI disk drive being identified or configured.

783
4 mm DDS-2 Tape Autoloader being configured.

789
2.6 GB External Optical Drive being configured.

78B
POWER GXT4000P PCI Graphics Adapter.

78C
PCI bus configuration executing.

78D
GXT300P 2D Graphics adapter being configured.

790
Multi-bus Integrated Ethernet Adapter being identified or configured.

797
TURBOWAYS(R) 155 UTP/STP ATM Adapter being identified or configured.

798
Video streamer adapter being identified or configured.

799

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2-Port Multiprotocol PCI adapter being identified or configured.

79c
ISA bus configuration executing.

7C0
CPU/System Interface being configured.

7C1
Business Audio Subsystem being identified or configured.

7cc
PCMCIA bus configuration executing.

800
TURBOWAYS 155 MMF ATM Adapter being identified or configured.

803
7336 Tape Library robotics being configured.

804
8x Speed SCSI-2 CD-ROM Drive being configured.

806
POWER GXT800 PCI Graphics adapter being configured.

807
SCSI Device Enclosure being configured.

80c
SSA 4-Port Adapter being identified or configured.

811
Processor complex being identified or configured.

812
Memory being identified or configured.

813
Battery for time-of-day, NVRAM, and so on being identified or configured, or system I/O control
logic being identified or configured.

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814
NVRAM being identified or configured.

815
Floating-point processor test.

816
Operator panel logic being identified or configured.

817
Time-of-day logic being identified or configured.

819
Graphics input device adapter being identified or configured.

821
Standard keyboard adapter being identified or configured.

823
Standard mouse adapter being identified or configured.

824
Standard tablet adapter being identified or configured.

825
Standard speaker adapter being identified or configured.

826
Serial Port 1 adapter being identified or configured.

827
Parallel port adapter being identified or configured.

828
Standard diskette adapter being identified or configured.

831
3151 adapter being identified or configured, or Serial Port 2 being identified or configured.

834
64-port async controller being identified or configured.

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835
16-port async concentrator being identified or configured.

836
128-port async controller being identified or configured.

837
16-port remote async node being identified or configured.

838
Network Terminal Accelerator Adapter being identified or configured.

839
7318 Serial Communications Server being configured.

840
PCI Single-Ended Ultra SCSI Adapter being configured.

841
8-port async adapter (EIA-232) being identified or configured.

842
8-port async adapter (EIA-422A) being identified or configured.

843
8-port async adapter (MIL-STD 188) being identified or configured.

844
7135 RAIDiant Array disk drive subsystem controller being identified or configured.

845
7135 RAIDiant Array disk drive subsystem drawer being identified or configured.

846
RAIDiant Array SCSI 1.3GB Disk Drive being configured.

847
16-port serial adapter (EIA-232) being identified or configured.

848
16-port serial adapter (EIA-422) being identified or configured.

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849
X.25 Interface Coprocessor/2 adapter being identified or configured.

850
Token-Ring network adapter being identified or configured.

851
T1/J1 Portmaster(R) adapter being identified or configured.

852
Ethernet adapter being identified or configured.

854
3270 Host Connection Program/6000 connection being identified or configured.

855
Portmaster Adapter/A being identified or configured.

857
FSLA adapter being identified or configured.

858
5085/5086/5088 adapter being identified or configured.

859
FDDI adapter being identified or configured.

85c
Token-Ring High-Performance LAN adapter being identified or configured.

861
Optical adapter being identified or configured.

862
Block Multiplexer Channel Adapter being identified or configured.

865
ESCON Channel Adapter or emulator being identified or configured.

866
SCSI adapter being identified or configured.

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867
Async expansion adapter being identified or configured.

868
SCSI adapter being identified or configured.

869
SCSI adapter being identified or configured.

870
Serial disk drive adapter being identified or configured.

871
Graphics subsystem adapter being identified or configured.

872
Grayscale graphics adapter being identified or configured.

874
Color graphics adapter being identified or configured.

875
Vendor generic communication adapter being configured.

876
8-bit color graphics processor being identified or configured.

877
POWER Gt3(TM)/POWER Gt4(TM) being identified or configured.

878
POWER Gt4 graphics processor card being configured.

879
24-bit color graphics card, MEV2 being configured.

880
POWER Gt1(TM) adapter being identified or configured.

887
Integrated Ethernet adapter being identified or configured.

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889
SCSI adapter being identified or configured.

890
SCSI-2 Differential Fast/Wide and Single-Ended Fast/Wide Adapter/A being configured.

891
Vendor SCSI adapter being identified or configured.

892
Vendor display adapter being identified or configured.

893
Vendor LAN adapter being identified or configured.

894
Vendor async/communications adapter being identified or configured.

895
Vendor IEEE 488 adapter being identified or configured.

896
Vendor VME bus adapter being identified or configured.

897
S/370(TM) Channel Emulator adapter being identified or configured.

898
POWER Gt1x(TM) graphics adapter being identified or configured.

899
3490 attached tape drive being identified or configured.

89c
A multimedia SCSI CD-ROM being identified or configured.

900
GXT110P Graphics Adapter being identified or configured.

901
Vendor SCSI device being identified or configured.

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902
Vendor display device being identified or configured.

903
Vendor async device being identified or configured.

904
Vendor parallel device being identified or configured.

905
Vendor other device being identified or configured.

908
POWER GXT1000 Graphics subsystem being identified or configured.

910
1/4GB Fiber Channel/266 Standard Adapter being identified or configured.

911
Fiber Channel/1063 Adapter Short Wave being configured.

912
2.0GB SCSI-2 differential disk drive being identified or configured.

913
1.0GB differential disk drive being identified or configured.

914
5GB 8 mm differential tape drive being identified or configured.

915
4GB 4 mm tape drive being identified or configured.

916
Non-SCSI vendor tape adapter being identified or configured.

917
A 2.0 GB 16-bit differential SCSI disk drive being identified or configured.

918
A 2 GB 16-bit single-ended SCSI disk drive being identified or configured.

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920
Bridge Box being identified or configured.

921
101 keyboard being identified or configured.

922
102 keyboard being identified or configured.

923
Kanji keyboard being identified or configured.

924
Two-button mouse being identified or configured.

925
Three-button mouse being identified or configured.

926
5083 tablet being identified or configured.

927
5083 tablet being identified or configured.

928
Standard speaker being identified or configured.

929
Dials being identified or configured.

930
Lighted program function keys (LPFK) being identified or configured.

931
IP router being identified or configured.

933
Async planar being identified or configured.

934
Async expansion drawer being identified or configured.

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935
3.5-inch diskette drive being identified or configured.

936
5.25-inch diskette drive being identified or configured.

937
An HIPPI adapter being configured.

938
Serial HIPPI PCI adapter being configured.

942
POWER GXT 100 graphics adapter being identified or configured.

943
A 3480 or 3490 control unit attached to a System/370 Channel Emulator/A adapter are being
identified or configured.

944
100MB ATM adapter being identified or configured.

945
1.0GB SCSI differential disk drive being identified or configured.

946
Serial port 3 adapter being identified or configured.

947
A 730MB SCSI disk drive being configured.

948
Portable disk drive being identified or configured.

949
Unknown direct bus-attach device being identified or configured.

950
Missing SCSI device being identified or configured.

951
670MB SCSI disk drive being identified or configured.

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952
355MB SCSI disk drive being identified or configured.

953
320MB SCSI disk drive being identified or configured.

954
400MB SCSI disk drive being identified or configured.

955
857MB SCSI disk drive being identified or configured.

956
670MB SCSI disk drive electronics card being identified or configured.

957
120 MB DBA disk drive being identified or configured.

958
160 MB DBA disk drive being identified or configured.

959
160 MB SCSI disk drive being identified or configured.

960
1.37GB SCSI disk drive being identified or configured.

964
Internal 20 GB 8 mm tape drive identified or configured.

968
1.0 GB SCSI disk drive being identified or configured.

970
Half-inch, 9-track tape drive being identified or configured.

971
150 MB 1/4-inch tape drive being identified or configured.

972
2.3 GB 8 mm SCSI tape drive being identified or configured.

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973
Other SCSI tape drive being identified or configured.

974
CD-ROM drive being identified or configured.

975
An optical disk drive being identified or configured.

977
M-Audio Capture and Playback Adapter being identified or configured.

981
540MB SCSI-2 single-ended disk drive being identified or configured.

984
1GB 8-bit disk drive being identified or configured.

985
M-Video Capture Adapter being identified or configured.

986
2.4GB SCSI disk drive being identified or configured.

987
An Enhanced SCSI CD-ROM drive being identified or configured.

989
200MB SCSI disk drive being identified or configured.

990
2.0GB SCSI-2 single-ended disk drive being identified or configured.

991
525MB 1/4-inch cartridge tape drive being identified or configured.

994
5 GB 8 mm tape drive being identified or configured.

995
1.2GB 1/4 inch cartridge tape drive being identified or configured.

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996
A single-port, multiprotocol communications adapter being identified or configured.

997
FDDI adapter being identified or configured.

998
2.0 GB 4 mm tape drive being identified or configured.

999
7137 or 3514 Disk Array Subsystem being configured.

D46
Token-Ring cable

D81
T2 Ethernet Adapter being configured.

2530
10/100 Mbps Ethernet PCI Adapter II being configured.

Physical Location Codes Top of page


Note:
Diagnostic Versions 5.2.0 and later display physical location codes for all resources. Diagnostic
versions earlier than 5.2.0 show a mixture of physical location codes and AIX location codes.

As an example, under diagnostics version 5.2.0 might display a resource as:

ent0 P2/E1 IBM 10/100 Mbps Ethernet PCI adapter

The P2/E1 is the physical location code indicating an Ethernet port built into the P2 planar.

whereas, in versions prior to 5.2.0, the resource might be shown as:

ent0 10-60 IBM 10/100 Mbps Ethernet PCI adapter

The 10-60 is an AIX location code indicating a PCI parent bus of 10, and a devfunc number of 60
(for more information , see AIX Location Codes).

These physical location codes can appear in many places while running diagnostics; for instance,

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within resource menus, SRNs, or specific service aids.

Physical location codes provide a mapping of logical functions in a platform (or expansion sites for
logical functions, such as connectors or ports) to their specific locations within the physical structure of
the platform.

Location Code Format

The format for the location code is a string of alphanumeric characters separated by a dash (-), slash (/),
pound sign (#), or period (.). The base location is all of the information before the slash (/) or pound sign
(#). It identifies a device that is connected or plugged into the parent. Extended location information
follows the slash (/). It identifies a device that is part of the parent, a connector, or a cable. Cable
information follows the pound sign (#). It identifies a cable that is connected to the parent. The following
are examples:

● P1 identifies system planar P1.


● U1-P1 also identifies system planar P1 in a rack or drawer unit.
● P2 identifies an I/O planar (including all integrated I/O devices).
● P1-C1 identifies a CPU card C1 plugged into planar P1.
● P1-M2 identifies a memory card or SIMM M2 plugged into planar P1.
● P2/K1 identifies a keyboard port controller (with connector) connected to planar P2.
● P1-K1 identifies a keyboard attached to connector K1 on planar P1.
● P1/S1 identifies serial port 1 controller on planar P1, the connector for serial port 1, or the cable
attached to connector S1.
● P1-I2/E3 identifies; Ethernet controller 3 on the card plugged into slot 2 (I2) on planar P1, the
connector for Ethernet controller 3, or the cable attached to Ethernet controller 3.
● P1-I2#E3 identifies; the cable attached to Ethernet controller 3 plugged into slot 2 (I2) on planar
P1.

The period (.) is used to identify sub-locations such as memory DIMMs on a base memory card or a
specific SCSI address. The following are examples:

● P1-M1.4 identifies DIMM 4 on memory card 1 on planar 1.


● U1-P1-M2.12 identifies DIMM 12 on memory card in slot 2 on the system planar.
● P1-C1.1 identifies CPU 1 on CPU card 1 on planar 1.
● P2/Z1-A3.1 identifies a SCSI device with a SCSI address of LUN 1 at SCSI ID 3 attached to SCSI
bus 1 from planar 2.
● P1-I2#E3.2 identifies the second cable in a series of cables attached to Ethernet controller 3 in slot
2 (I2) on planar 1.

Depending on the AIX and firmware levels, AIX Diagnostics may include extended location information
when identifying a planar or card. The extended location information or cable information is always

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included when identifying a cable or connector. Location codes with extended location information that
display without a description identifying the devices, always identify the cable attached to the port.

Physical Location Code Standard Prefixes

The following table lists the assigned values for the location type prefixes. In most cases, the prefix value
assignments were chosen to provide some mnemonic characteristic, so that they would be easier to
remember. The underlined characters in the description field are intended to illustrate this mnemonic
relationship.

Prefix Value
Description (n=instance #)
Rack or drawer unit Un
Drawer unit mounted in a rack Un.n (U0.n if rack
cannot be sensed by
firmware)
Single enclosure platform (No enclosure location
code)
Planar (backplane, system, I/O) Pn
Planar riser card, extender Pn.n
Power/voltage supply, voltage regulator, backup battery Vn
Fan/sensor Fn
LED/LCD operator panel Ln
or
Logical device address n relative to adapter port
CPU/cache card (or pluggable module if on planar) Cn
CPU/cache module on CPU card (if pluggable) Cn.n
Memory card or SIMM/DIMM on planar Mn
Memory SIMM/DIMM on memory card Mn.n
Other extra-function base system cards (for example, service processor) Xn
I/O adapter In
Pluggable modules or daughter cards on I/O adapter In.n
Device in Bay n Dn
Ports/Connectors:
Graphics/video connector Gn
Keyboard/keyboard connector Kn

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Mouse/mouse connector On
Serial port Sn
Parallel port Rn
Ethernet connector En
Token Ring connector Tn
SCSI (pronounced scuzzy) connector Zn
Other I/O ports or connectors Qn
SCSI device addresses (including SSA (Serial Storage Architecture))
Primary address (SCSI control unit ID) An
Primary and secondary address (SCSI ID and LUN (Logical Unit Number)) An.n
SCSI device location in SCSI Enclosure Services (SES)
SCSI bank Bn
SCSI bank and bay Bn.n
Undefined prefixes (reserved) H, J, N, Y
Unique device address, this address remains constant independent of which Wn
port the device is attached to.

Location Codes for RSPC Model Architecture System Units Top of page
Notes:

1. RSPC systems are only supported with AIX or Diagnostic versions below 5.2.0
2. You need to know which system architecture the system unit on which you are working uses. If
you are working with a CHRP model, use the Location Codes for CHRP Model Architecture
System Units. If you do not know which model you have, refer to Determining System
Architecture in Diagnostic Information for Multiple Bus Systems before proceeding.

Because the same diagnostic programs are used on all system units, a location code is used to physically
locate a failing device or unit. The location code is displayed along with the service request number
(SRN) when the diagnostic programs isolate a failure. If the location code is not known, you can run the
Display Previous Diagnostic Results service aid to display the results of the last time the diagnostic
programs were run.

The basic format of the system unit's location code is:

AB-CD-EF-GH non-SCSI

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AB-CD-EF-G,H SCSI

For planars, cards, and non-SCSI devices, the location code is defined as follows:

AB-CD-EF-GH
| | | |
| | | Device/FRU/Port ID
| | Connector ID
| Slot or Adapter Number
Bus Type

● AB identifies a bus type.


● CD identifies a slot or adapter number.
● EF is the connector identifier, used to identify the adapter connector to which a resource is
attached.
● GH identifies a port, address, memory module, device, or FRU. GH has several meanings
depending upon the resource type, they are as follows:
❍ For memory cards, GH defines a memory module. Values for GH are 1 through 16.

For systems that have memory modules that plug directly into the system planar, the
location code is 00-00-00-GH where GH is the memory module slot. For systems that have
memory cards with memory modules, the location code is 00-CD-EF-GH, where CD is the
card slot and GH is the memory module slot.

❍ For L2 caches, GH defines the cache. Values for GH are 1 through 16.
❍ For PCMCIA devices, GH defines the PCMCIA. Values for GH are 1 through 16.
❍ For async devices, GH defines the port on the fanout box. Values are 00 to 15.
❍ For a diskette drive, H defines which diskette drive 1 or 2. G is always 0.
❍ For all other devices, GH is equal to 00.

For integrated adapters, EF-GH is the same as the definition for a pluggable adapter. For example, the
location code for a diskette drive is 01-A0-00-00. A second diskette drive is 01-A0-00-01.

For SCSI, the location code is defined as follows:

AB-CD-EF-G,H
| | | | |
| | | | Logical Unit Address of SCSI Device
| | | Control Unit Address of SCSI Device
| | Connector ID
| Slot or Adapter Number
Bus Type

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Where:

● AB-CD-EF are the same as non-SCSI devices.


● G defines the control unit address of the device. Values of 0 to 15 are valid.
● H defines the logical unit address of the device. Values of 0 to 255 are valid.

Adapters and cards are identified with only AB-CD. The possible values for AB are as follows:

00 for processor bus


01 for ISA buses
04 for PCI buses
05 for PCMCIA buses (not supported on 7024)

The possible values for CD depend on the adapter or card.

For pluggable adapters or cards, this is a two-digit slot number in the range from 01 to 99. However, in
the case of ISA cards these numbers do not actually correspond to the physical slot numbers. They simply
are based on the order in which the ISA cards are defined or configured, either by SMIT or the ISA
Adapter Configuration Service Aid.

For integrated adapters, the first character (C) is a letter in the range from A to Z. This letter is based on
the order in which the integrated adapters are defined in residual data. This ensures unique location codes
for the integrated adapters. The second character (D) is set to 0.

Refer to the following RSPC location code examples:

Processor-PCI bus
00-00 PCI bus
Memory module in system planar
00-00-00-01
Memory module in card
00-0A-00-01
Integrated PCI adapters
04-A0 ISA bus (Integrated PCI-ISA bridge)
04-B0 Secondary PCI bus (Integrated PCI-PCI bridge)
04-C0 Integrated PCI SCSI controller
Non-integrated PCI adapters
04-01 Any PCI card in slot 1
04-02 Any PCI card in slot 2
Integrated ISA adapters
01-A0 Diskette adapter
01-B0 Parallel port adapter
01-C0 Serial port 1 adapter

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01-D0 Serial port 2 adapter


01-E0 Keyboard adapter
01-F0 Mouse adapter
Non-integrated ISA adapters
01-01 First ISA card defined/configured
01-02 Second ISA card defined/configured
01-03 Third ISA card defined/configured
01-04 Fourth ISA card defined/configured
Device attached to SCSI controller
04-C0-01-4,0 Device attached to Integrated PCI SCSI controller

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Display codes (LEDs)

This page provides descriptions for the numbers and characters that display on the operator panel and
descriptions of the location codes used to identify a particular item. Information is available about the
following codes:

● AIX Location Codes


● Location Codes for CHRP Model Architecture System Units
● Diagnostic Load Progress Indicators
● Operator Panel Display Numbers
● Physical Location Codes
● Location Codes for RSPC Model Architecture System Units

AIX Location Codes Top of page


Note:
AIX logical location codes can still be seen and supported under various AIX commands and
functions. However, the Diagnostic screens and menus display physical location codes for
resources when running versions 5.2.0 and later. For these systems, refer to Physical Location
Codes.

The basic formats of the AIX location codes are as follows:

● For non-SCSI devices/drives:

AB-CD-EF-GH

● For SCSI devices/drives:

AB-CD-EF-G,H

For planars, cards, and non-SCSI devices, the location code is defined as follows:

AB-CD-EF-GH
| | | |
| | | Device/FRU/Port ID
| | Connector ID
| devfunc Number, Adapter Number or Physical Location
Bus Type or PCI Parent Bus

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● The AB value identifies a bus type or PCI parent bus as assigned by the firmware.
● The CD value identifies adapter number, adapter's devfunc number, or physical location. The
devfunc number is defined as the PCI device number times 8, plus the function number.
● The EF value identifies a connector.
● The GH value identifies a port, address, device, or FRU.

Adapters and cards are identified only with AB-CD. The possible values for AB are:

00 Processor bus
01 ISA bus
02 EISA bus
03 MCA bus
04 PCI bus used in the case where the PCI bus cannot be identified
05 PCMCIA buses
xy For PCI adapters where x is equal to or greater than 1. The x and y are characters in the range of 0-9,
A-H, J-N, P-Z (O, I, and lower case are omitted) and are equal to the parent bus's ibm, aix-loc Open
Firmware Property.

The possible values for CD depend on the adapter or card are as follows:

● For pluggable PCI adapters/cards, CD is the device's devfunc number (PCI device number times
8, plus the function number). The C and D are characters in the range of 0-9, and A-F (hex
numbers). This allows the location code to uniquely identify multiple adapters on individual PCI
cards.

For pluggable ISA adapters, CD is equal to the order in which the ISA cards defined or
configured, either by SMIT or the ISA Adapter Configuration Service Aid.

For integrated ISA adapters, CD is equal to a unique code identifying the ISA adapter. In most
cases, this is equal to the adapter's physical location code. In cases where a physical location code
is not available, CD is FF.
● EF is the connector ID. It is used to identify a connector on the adapter to which a resource is
attached.
● GH is used to identify a port, device, or FRU. For example:
❍ For async devices, GH defines the port on the fanout box. The values are 00 to 15.

❍ For a diskette drive, H defines either diskette drive 1 or 2. G is always 0.

❍ For all other devices, GH is equal to 00.

For the integrated adapters, EF-GH is the same as the definition for the pluggable adapters. For example,
the location code for a diskette drive is 01-D1-00-00. A second diskette drive is 01-D1-00-01.

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For SCSI devices, the location code is defined as:

AB-CD-EF-G,H
| | | | |
| | | | Logical Unit address of the SCSI Device
| | | Control Unit Address of the SCSI Device
| | Connector ID
| devfunc Number, Adapter Number or Physical Location
Bus Type or PCI Parent Bus

Where:

● AB-CD-EF are the same as non-SCSI devices.


● G defines the control unit address of the device. Values of 0 to 15 are valid.
● H defines the logical unit address of the device. Values of 0 to 255 are valid.

There is also a bus location code that is generated as '00-xxxxxxxx' where xxxxxxxx is equivalent to the
node's unit address. Refer to the system unit service guide for additional information.

Location Codes for CHRP Model Architecture System Units Top of page
Note:
You need to know which system architecture the system unit on which you are working uses. If
you are working with a RSPC model use the Location Codes for RSPC Model Architecture
System Units. If you do not know which model you have, refer to Determining System
Architecture in Diagnostic Information for Multiple Bus Systems before proceeding.

The (CHRP) system unit uses Physical Location Codes in conjunction with AIX Location Codes to
provide mapping of the failing field replaceable units. The location codes are produced by the system
unit's firmware and the AIX operating system.

Diagnostic Load Progress Indicators Top of page

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Note:
Some systems might produce 4-digit codes. If the leftmost digit of a 4-digit code is 0, use the three
rightmost digits.

c00
AIX Install/Maintenance loaded successfully.

c01
Insert the first diagnostic diskette.

c02
Diskettes inserted out of sequence.

c03
The wrong diskette is in diskette drive.

c04
The loading stopped with an irrecoverable error.

c05
A diskette error occurred.

c06
The rc.boot configuration shell script is unable to determine type of boot.

c07
Insert the next diagnostic diskette.

c08
RAM file system started incorrectly.

c09
The diskette drive is reading or writing a diskette.

c20
An unexpected halt occurred, and the system is configured to enter the kernel debug program
instead of entering a system dump.

c21
The ifconfig command was unable to configure the network for the client network host.

c22

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The tftp command was unable to read client's ClientHostName info file during a client network
boot.

c24
Unable to read client's ClientHostName.info file during a client network boot.

c25
Client did not mount remote miniroot during network install.

c26
Client did not mount the /usr file system during the network boot.

c29
The system was unable to configure the network device.

c31
Select the console display for the diagnostics. To select No console display, set the key mode
switch to Normal then to Service. The diagnostic programs then load and run the diagnostics
automatically. If you continue to get the message, check the cables and make sure you are using
the serial port.

c32
A directly attached display (HFT) was selected.

c33
A TTY terminal attached to serial ports S1 or S2 was selected.

c34
A file was selected. The console messages store in a file.

c35
No console found.

c40
Configuration files are being restored.

c41
Could not determine the boot type or device.

c42
Extracting data files from diskette.

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c43
Cannot access the boot/install tape.

c44
Initializing installation database with target disk information.

c45
Cannot configure the console.

c46
Normal installation processing.

c47
Could not create a physical volume identifier (PVID) on disk.

c48
Prompting you for input.

c49
Could not create or form the JFS log.

c50
Creating root volume group on target disks.

c51
No paging devices were found.

c52
Changing from RAM environment to disk environment.

c53
Not enough space in the /tmp directory to do a preservation installation.

c54
Installing either BOS or additional packages.

c55
Could not remove the specified logical volume in a preservation installation.

c56
Running user-defined customization.

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c57
Failure to restore BOS.

c58
Displaying message to turn the key.

c59
Could not copy either device special files, device ODM, or volume group information from RAM
to disk.

c61
Failed to create the boot image.

c62
Loading platform dependent debug files.

c63
Loading platform dependent data files.

c64
Failed to load platform dependent data files.

c70
Problem Mounting diagnostic CD-ROM disc.

c99
Diagnostics have completed. This code is only used when there is no console.

Fxx
(xx is any number) Refer to Firmware chapter of the service manual.

Dump Progress Indicators (Dump Status Codes)

The following dump progress indicators, or dump status codes, are part of a Type 102 message.

Note:
When a lowercase c is listed, it displays in the lower half of the character position. Some systems
produce 4-digit codes, the two leftmost positions can have a blanks or zeros. Use the two
rightmost digits.

0c0
The dump completed successfully.

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0c1
The dump failed due to an I/O error.

0c2
A dump, requested by the user, is started.

0c3
The dump is inhibited.

0c4
The dump device is not large enough.

0c5
The dump did not start, or the dump crashed.

0c6
Dumping to a secondary dump device.

0c7
Reserved.

0c8
The dump function is disabled.

0c9
A dump is in progress.

0cc
Unknown dump failure

Crash Codes

Note:
Some systems may produce 4-digit codes. If the leftmost digit of a 4-digit code is 0, use the three
rightmost digits.

The crash codes that follow are part of a Type 102 message. These crash codes are grouped into three
categories:

Category 1
Dump analysis is the appropriate first action in Problem Determination, begin the Problem

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Determination process with software support.

Category 2
Dump analysis most likely will not aid in Problem Determination, begin the Problem
Determination process with hardware support.

Category 3
Both software and hardware support may be needed in Problem Determination, go to MAP 0070:
888 Sequence in Operator Panel Display in Diagnostic Information for Multiple Bus Systemsto
assist in problem isolation.

Category 1

300
Data storage interrupt from the processor.

32x
Data storage interrupt because of an I/O exception from IOCC.

38x
Data storage interrupt because of an I/O exception from SLA.

400
Instruction storage interrupt.

700
Program interrupt.

Category 2

200
Machine check because of a memory bus error.

201
Machine check because of a memory timeout.

202
Machine check because of a memory card failure.

203
Machine check because of a out of range address.

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204
Machine check because of an attempt to write to ROS.

205
Machine check because of an uncorrectable address parity.

206
Machine check because of an uncorrectable ECC error.

207
Machine check because of an unidentified error.

208
Machine check due to an L2 uncorrectable ECC.

500
External interrupt because of a scrub memory bus error.

501
External interrupt because of an unidentified error.

51x
External interrupt because of a DMA memory bus error.

52x
External interrupt because of an IOCC channel check.

53x
External interrupt from an IOCC bus timeout; x represents the IOCC number.

54x
External interrupt because of an IOCC keyboard check.

800
Floating point is not available.

Category 3

000
Unexpected system interrupt.

558

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There is not enough memory to continue the IPL.

600
AIX 4.3.3.3 and above: Alignment Interrupt. If pre-AIX 4.3.3.3: AIX has crashed because the
Portability Assist Layer (PAL) for this machine type has detected a problem.

605
AIX has crashed because the Portability Assist Layer (PAL) for this machine type has detected a
problem (AIX 4.3.3.3 and above).

Operator Panel Display Numbers Top of page


This page contains a list of the various numbers and characters that display in the operator panel display.
There are three categories of numbers and characters. The first group tracks the progress of the
configuration program. The second group tracks the progress of the diagnostics. The third group provides
information about messages that follow an 888 sequence.

Configuration Program Indicators

The numbers in this list display on the operator panel as the system loads the operating system and
prepares the hardware by loading software drivers.

Note:
Some systems may produce 4-digit codes. If the leftmost digit of a 4-digit code is 0, use the three
rightmost digits.

2E6
The PCI Differential Ultra SCSI adapter or the Universal PCI Differential Ultra SCSI adapter
being configured.

2E7
Configuration method unable to determine if the SCSI adapter type is SE or DE type.

440
9.1GB Ultra SCSI Disk Drive being identified or configured.

441
18.2GB Ultra SCSI Disk Drive being identified or configured.

444
2-Port Multiprotocol PCI Adapter (ASIC) being identified or configured.

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447
PCI 64-bit Fibre Channel Arbitrated Loop Adapter being configured.

500
Querying Standard I/O slot.

501
Querying card in Slot 1.

502
Querying card in Slot 2.

503
Querying card in Slot 3.

504
Querying card in Slot 4.

505
Querying card in Slot 5.

506
Querying card in Slot 6.

507
Querying card in Slot 7.

508
Querying card in Slot 8.

510
Starting device configuration.

511
Device configuration completed.

512
Restoring device configuration files from media.

513
Restoring basic operating system installation files from media.

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516
Contacting server during network boot.

517
Mounting client remote file system during network IPL.

518
Remote mount of the root (/) and /usr file systems failed during network boot.

520
Bus configuration running.

521
/etc/init invoked cfgmgr with invalid options; /etc/inithas been corrupted or incorrectly modified
(irrecoverable error).

522
The configuration manager has been invoked with conflicting options (irrecoverable error).

523
The configuration manager is unable to access the ODM database (irrecoverable error).

524
The configuration manager is unable to access the config.rules object in the ODM database
(irrecoverable error).

525
The configuration manager is unable to get data from a customized device object in the ODM
database (irrecoverable error).

526
The configuration manager is unable to get data from a customized device driver object in the
ODM database ( irrecoverable error).

527
The configuration manager was invoked with the phase 1 flag; running phase 1 at this point is not
permitted (irrecoverable error).

528
The configuration manager cannot find sequence rule, or no program name was specified in the
ODM database (irrecoverable error).

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529
The configuration manager is unable to update ODM data (irrecoverable error).

530
The program savebase returned an error.

531
The configuration manager is unable to access the PdAt object class (irrecoverable error).

532
There is not enough memory to continue (malloc failure); irrecoverable error.

533
The configuration manager could not find a configuration method for a device.

534
The configuration manager is unable to acquire database lock (irrecoverable error).

535
HIPPI diagnostics interface driver being configured.

536
The configuration manager encountered more than one sequence rule specified in the same phase
(irrecoverable error).

537
The configuration manager encountered an error when invoking the program in the sequence rule.

538
The configuration manager is going to invoke a configuration method.

539
The configuration method has terminated, and control has returned to the configuration manager.

541
A DLT tape device is being configured.

549
Console could not be configured for the Copy a System Dump Menu.

551
IPL vary-on is running.

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552
IPL vary-on failed.

553
IPL phase 1 is complete.

554
The boot device could not be opened or read, or unable to define NFS swap device during network
boot.

555
An ODM error occurred when trying to vary-on the rootvg, or unable to create an NFS swap
device during network boot.

556
Logical Volume Manager encountered error during IPL vary-on.

557
The root filesystem does not mount.

558
There is not enough memory to continue the system IPL.

559
Less than 2 M bytes of good memory are available to load the AIX kernel.

569
FCS SCSI protocol device is being configured (32 bits).

570
Virtual SCSI devices being configured.

571
HIPPI common function device driver being configured.

572
HIPPI IPI-3 master transport driver being configured.

573
HIPPI IPI-3 slave transport driver being configured.

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574
HIPPI IPI-3 transport services user interface device driver being configured.

575
A 9570 disk-array driver being configured.

576
Generic async device driver being configured.

577
Generic SCSI device driver being configured.

578
Generic commo device driver being configured.

579
Device driver being configured for a generic device.

580
HIPPI TCPIP network interface driver being configured.

581
Configuring TCP/IP.

582
Configuring Token-Ring data link control.

583
Configuring an Ethernet data link control.

584
Configuring an IEEE Ethernet data link control.

585
Configuring an SDLC MPQP data link control.

586
Configuring a QLLC X.25 data link control.

587
Configuring a NETBIOS.

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588
Configuring a Bisync Read-Write (BSCRW).

589
SCSI target mode device being configured.

590
Diskless remote paging device being configured.

591
Configuring an LVM device driver.

592
Configuring an HFT device driver.

593
Configuring SNA device drivers.

594
Asynchronous I/O being defined or configured.

595
X.31 pseudo-device being configured.

596
SNA DLC/LAPE pseudo-device being configured.

597
OCS software being configured.

598
OCS hosts being configured during system reboot.

599
Configuring FDDI data link control.

59B
FCS SCSI protocol device being configured (64 bits).

5C0
Streams-based hardware drive being configured.

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5C1
Streams-based X.25 protocol being configured.

5C2
Streams-based X.25 COMIO emulator driver being configured

5C3
Streams-based X.25 TCP/IP interface driver being configured.

5C4
FCS adapter device driver being configured.

5C5
SCB network device driver for FCS being configured.

5C6
AIX SNA channel being configured.

600
Starting network boot portion of /sbin/rc.boot.

602
Configuring network parent devices.

603
/usr/lib/methods/defsys, /usr/lib/methods/cfgsys, or /usr/lib/methods/cfgbus failed.

604
Configuring physical network boot device.

605
Configuration of physical network boot device failed.

606
Running /usr/sbin/ifconfig on logical network boot device.

607
/usr/sbin/ifconfig failed.

608
Attempting to retrieve the client.info file with tftp.Note that a flashing 608 indicates multiple
attempt(s) to retrieve the client_info file are occurring.

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609
The client.info file does not exist or it is zero length.

60B
18.2GB 68-pin LVD SCSI Disk Drive being configured.

610
Attempting remote mount of NFS file system.

611
Remote mount of the NFS file system failed.

612
Accessing remote files; unconfiguring network boot device.

614
Configuring local paging devices.

615
Configuration of a local paging device failed.

616
Converting from diskless to dataless configuration.

617
Diskless to dataless configuration failed.

618
Configuring remote (NFS) paging devices.

619
Configuration of a remote (NFS) paging device failed.

61B
36.4GB 80-pin LVD SCSI Disk Drive being configured.

61D
36.4GB 80-pin LVD SCSI Disk Drive being configured.

61E
18.2GB 68-pin LVD SCSI Disk Drive being configured.

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620
Updating special device files and ODM in permanent filesystem with data from boot RAM
filesystem.

621
9.1 GB LVD 80-pin SCSI Drive being configured.

622
Boot process configuring for operating system installation.

62D
9.1GB 68-pin LVD SCSI Disk Drive being configured.

62E
9.1GB 68-pin LVD SCSI Disk Drive being configured.

636
TURBROWAYS 622 Mbps PCI MMF ATM Adapter.

637
Dual Channel PCI-2 Ultra2 SCSI Adapter being configured.

638
4.5GB Ultra SCSI Single Ended Disk Drive being configured.

639
9.1GB 10K RPM Ultra SCSI Disk Drive (68-pin).

63A
See 62D.

63B
9.1GB 80-pin LVD SCSI Disk Drive being configured.

63C
See 60B.

63D
18.2GB 80-pin LVD SCSI Disk Drive being configured.

63E

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36.4GB 68-pin LVD SCSI Disk Drive being configured.

63F
See 61B.

640
9.1GB 10K RPM Ultra SCSI Disk Drive (80-pin).

646
High-Speed Token-Ring PCI Adapter being configured.

64A
See 62E.

64B
9.1GB 80-pin LVD SCSI Disk Drive being configured.

64C
See 61E.

64D
18.2 GB LVD 80-pin Drive/Carrier being configured.

64E
36.4GB 68-pin LVD SCSI Disk Drive being configured.

64F
See 61D.

650
IBM SCSD disk drive being configured.

653
18.2GB Ultra-SCSI 16-bit Disk Drive being configured.

655
GXT130P Graphics adapter being configured.

657
GXT2000P graphics adapter being configured.

658

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PCI Fibre Channel Disk Subsystem Controller being identified or configured.

659
2102 Fibre Channel Disk Subsystem Controller Drawer being identified or configured.

660
2102 Fibre Channel Disk Array being identified or configured.

662
Ultra2 Integrated SCSI controller.

663
The ARTIC960RxD Digital Trunk Quad PCI Adapter or the ARTIC960RxF Digital Trunk
Resource Adapter being configured.

664
32x (MAX) SCSI-2 CD-ROM drive being configured.

667
PCI 3-Channel Ultra2 SCSI RAID Adapter being configured.

669
PCI Gigabit Ethernet Adapter being configured.

66C
10/100/1000 Base-T EthernetPCI Adapter.

66D
PCI 4-Channel Ultra-3 SCSI RAID Adapter.

66E
4.7 GB DVD-RAM drive.

674
ESCON(R) Channel PCI Adapter being configured.

677
PCI 32-bit Fibre Channel Arbitrated Loop Adapter being configured.

67B
PCI Cryptographic Coprocessor being configured.

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682
20x (MAX) SCSI-2 CD-ROM Drive being configured.

689
4.5GB Ultra SCSI Single Ended Disk Drive being configured.

68C
20 GB 4-mm Tape Drive being configured.

68E
POWER GXT6000P PCI Graphics Adapter.

690
9.1GB Ultra SCSI Single Ended Disk Drive being configured.

69b
64-bit/66MHz PCI ATM 155 MMF PCI adapter being configured.

69d
64-bit/66MHz PCI ATM 155 UTP PCI adapter being configured.

6CC
SSA disk drive being configured.

700
A 1.1 GB 8-bit SCSI disk drive being identified or configured.

701
A 1.1 GB 16-bit SCSI disk drive being identified or configured.

702
A 1.1 GB 16-bit differential SCSI disk drive being identified or configured.

703
A 2.2 GB 8-bit SCSI disk drive being identified or configured.

704
A 2.2 GB 16-bit SCSI disk drive being identified or configured.

705
The configuration method for the 2.2 GB 16-bit differential SCSI disk drive is being run. If an
irrecoverable error occurs, the system halts.

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706
A 4.5 GB 16-bit SCSI disk drive being identified or configured.

707
A 4.5 GB 16-bit differential SCSI disk drive being identified or configured.

708
A L2 cache being identified or configured.

710
POWER GXT150M graphics adapter being identified or configured.

711
Unknown adapter being identified or configured.

712
Graphics slot bus configuration is executing.

713
The IBM ARTIC960 device being configured.

714
A video capture adapter being configured.

715
The Ultramedia Services audio adapter being configured. (this number displays briefly on the
panel).

717
TP Ethernet Adapter being configured.

718
GXT500 Graphics Adapter being configured.

720
Unknown read/write optical drive type being configured.

721
Unknown disk or SCSI device being identified or configured.

722

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Unknown disk being identified or configured.

723
Unknown CD-ROM being identified or configured.

724
Unknown tape drive being identified or configured.

725
Unknown display adapter being identified or configured.

726
Unknown input device being identified or configured.

727
Unknown async device being identified or configured.

728
Parallel printer being identified or configured.

729
Unknown parallel device being identified or configured.

730
Unknown diskette drive being identified or configured.

731
PTY being identified or configured.

732
Unknown SCSI initiator type being configured.

733
7GB 8 mm tape drive being configured.

734
4x SCSI-2 640 MB CD-ROM Drive being configured.

736
Quiet Touch keyboard and speaker cable being configured.

741

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1080 MB SCSI Disk Drive being configured.

745
16GB 4 mm Tape Auto Loader being configured.

746
SCSI-2 Fast/Wide PCI Adapter being configured.

747
SCSI-2 Differential Fast/Wide PCI Adapter being configured.

749
7331 Model 205 Tape Library being configured.

751
SCSI 32-bit SE F/W RAID Adapter being configured.

754
1.1GB 16-bit SCSI disk drive being configured.

755
2.2GB 16-bit SCSI disk drive being configured.

756
4.5GB 16-bit SCSI disk drive being configured.

757
External 13GB 1.5M/s 1/4 inch tape being configured.

763
SP Switch MX Adapter being configured.

764
SP System Attachment Adapter being configured.

772
4.5GB SCSI F/W Disk Drive being configured.

773
9.1GB SCSI F/W Disk Drive being configured.

774

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9.1GB External SCSI Disk Drive being configured.

776
PCI Token-Ring Adapter being identified or configured.

777
10/100 Ethernet Tx PCI Adapter being identified or configured.

778
POWER GXT3000P 3D PCI Graphics adapter being configured.

77B
4-Port 10/100 Ethernet Tx PCI Adapter being identified or configured.

77c
A 1.0 GB 16-bit SCSI disk drive being identified or configured.

783
4 mm DDS-2 Tape Autoloader being configured.

789
2.6 GB External Optical Drive being configured.

78B
POWER GXT4000P PCI Graphics Adapter.

78C
PCI bus configuration executing.

78D
GXT300P 2D Graphics adapter being configured.

790
Multi-bus Integrated Ethernet Adapter being identified or configured.

797
TURBOWAYS(R) 155 UTP/STP ATM Adapter being identified or configured.

798
Video streamer adapter being identified or configured.

799

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2-Port Multiprotocol PCI adapter being identified or configured.

79c
ISA bus configuration executing.

7C0
CPU/System Interface being configured.

7C1
Business Audio Subsystem being identified or configured.

7cc
PCMCIA bus configuration executing.

800
TURBOWAYS 155 MMF ATM Adapter being identified or configured.

803
7336 Tape Library robotics being configured.

804
8x Speed SCSI-2 CD-ROM Drive being configured.

806
POWER GXT800 PCI Graphics adapter being configured.

807
SCSI Device Enclosure being configured.

80c
SSA 4-Port Adapter being identified or configured.

811
Processor complex being identified or configured.

812
Memory being identified or configured.

813
Battery for time-of-day, NVRAM, and so on being identified or configured, or system I/O control
logic being identified or configured.

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814
NVRAM being identified or configured.

815
Floating-point processor test.

816
Operator panel logic being identified or configured.

817
Time-of-day logic being identified or configured.

819
Graphics input device adapter being identified or configured.

821
Standard keyboard adapter being identified or configured.

823
Standard mouse adapter being identified or configured.

824
Standard tablet adapter being identified or configured.

825
Standard speaker adapter being identified or configured.

826
Serial Port 1 adapter being identified or configured.

827
Parallel port adapter being identified or configured.

828
Standard diskette adapter being identified or configured.

831
3151 adapter being identified or configured, or Serial Port 2 being identified or configured.

834
64-port async controller being identified or configured.

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835
16-port async concentrator being identified or configured.

836
128-port async controller being identified or configured.

837
16-port remote async node being identified or configured.

838
Network Terminal Accelerator Adapter being identified or configured.

839
7318 Serial Communications Server being configured.

840
PCI Single-Ended Ultra SCSI Adapter being configured.

841
8-port async adapter (EIA-232) being identified or configured.

842
8-port async adapter (EIA-422A) being identified or configured.

843
8-port async adapter (MIL-STD 188) being identified or configured.

844
7135 RAIDiant Array disk drive subsystem controller being identified or configured.

845
7135 RAIDiant Array disk drive subsystem drawer being identified or configured.

846
RAIDiant Array SCSI 1.3GB Disk Drive being configured.

847
16-port serial adapter (EIA-232) being identified or configured.

848
16-port serial adapter (EIA-422) being identified or configured.

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849
X.25 Interface Coprocessor/2 adapter being identified or configured.

850
Token-Ring network adapter being identified or configured.

851
T1/J1 Portmaster(R) adapter being identified or configured.

852
Ethernet adapter being identified or configured.

854
3270 Host Connection Program/6000 connection being identified or configured.

855
Portmaster Adapter/A being identified or configured.

857
FSLA adapter being identified or configured.

858
5085/5086/5088 adapter being identified or configured.

859
FDDI adapter being identified or configured.

85c
Token-Ring High-Performance LAN adapter being identified or configured.

861
Optical adapter being identified or configured.

862
Block Multiplexer Channel Adapter being identified or configured.

865
ESCON Channel Adapter or emulator being identified or configured.

866
SCSI adapter being identified or configured.

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867
Async expansion adapter being identified or configured.

868
SCSI adapter being identified or configured.

869
SCSI adapter being identified or configured.

870
Serial disk drive adapter being identified or configured.

871
Graphics subsystem adapter being identified or configured.

872
Grayscale graphics adapter being identified or configured.

874
Color graphics adapter being identified or configured.

875
Vendor generic communication adapter being configured.

876
8-bit color graphics processor being identified or configured.

877
POWER Gt3(TM)/POWER Gt4(TM) being identified or configured.

878
POWER Gt4 graphics processor card being configured.

879
24-bit color graphics card, MEV2 being configured.

880
POWER Gt1(TM) adapter being identified or configured.

887
Integrated Ethernet adapter being identified or configured.

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889
SCSI adapter being identified or configured.

890
SCSI-2 Differential Fast/Wide and Single-Ended Fast/Wide Adapter/A being configured.

891
Vendor SCSI adapter being identified or configured.

892
Vendor display adapter being identified or configured.

893
Vendor LAN adapter being identified or configured.

894
Vendor async/communications adapter being identified or configured.

895
Vendor IEEE 488 adapter being identified or configured.

896
Vendor VME bus adapter being identified or configured.

897
S/370(TM) Channel Emulator adapter being identified or configured.

898
POWER Gt1x(TM) graphics adapter being identified or configured.

899
3490 attached tape drive being identified or configured.

89c
A multimedia SCSI CD-ROM being identified or configured.

900
GXT110P Graphics Adapter being identified or configured.

901
Vendor SCSI device being identified or configured.

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902
Vendor display device being identified or configured.

903
Vendor async device being identified or configured.

904
Vendor parallel device being identified or configured.

905
Vendor other device being identified or configured.

908
POWER GXT1000 Graphics subsystem being identified or configured.

910
1/4GB Fiber Channel/266 Standard Adapter being identified or configured.

911
Fiber Channel/1063 Adapter Short Wave being configured.

912
2.0GB SCSI-2 differential disk drive being identified or configured.

913
1.0GB differential disk drive being identified or configured.

914
5GB 8 mm differential tape drive being identified or configured.

915
4GB 4 mm tape drive being identified or configured.

916
Non-SCSI vendor tape adapter being identified or configured.

917
A 2.0 GB 16-bit differential SCSI disk drive being identified or configured.

918
A 2 GB 16-bit single-ended SCSI disk drive being identified or configured.

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920
Bridge Box being identified or configured.

921
101 keyboard being identified or configured.

922
102 keyboard being identified or configured.

923
Kanji keyboard being identified or configured.

924
Two-button mouse being identified or configured.

925
Three-button mouse being identified or configured.

926
5083 tablet being identified or configured.

927
5083 tablet being identified or configured.

928
Standard speaker being identified or configured.

929
Dials being identified or configured.

930
Lighted program function keys (LPFK) being identified or configured.

931
IP router being identified or configured.

933
Async planar being identified or configured.

934
Async expansion drawer being identified or configured.

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935
3.5-inch diskette drive being identified or configured.

936
5.25-inch diskette drive being identified or configured.

937
An HIPPI adapter being configured.

938
Serial HIPPI PCI adapter being configured.

942
POWER GXT 100 graphics adapter being identified or configured.

943
A 3480 or 3490 control unit attached to a System/370 Channel Emulator/A adapter are being
identified or configured.

944
100MB ATM adapter being identified or configured.

945
1.0GB SCSI differential disk drive being identified or configured.

946
Serial port 3 adapter being identified or configured.

947
A 730MB SCSI disk drive being configured.

948
Portable disk drive being identified or configured.

949
Unknown direct bus-attach device being identified or configured.

950
Missing SCSI device being identified or configured.

951
670MB SCSI disk drive being identified or configured.

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952
355MB SCSI disk drive being identified or configured.

953
320MB SCSI disk drive being identified or configured.

954
400MB SCSI disk drive being identified or configured.

955
857MB SCSI disk drive being identified or configured.

956
670MB SCSI disk drive electronics card being identified or configured.

957
120 MB DBA disk drive being identified or configured.

958
160 MB DBA disk drive being identified or configured.

959
160 MB SCSI disk drive being identified or configured.

960
1.37GB SCSI disk drive being identified or configured.

964
Internal 20 GB 8 mm tape drive identified or configured.

968
1.0 GB SCSI disk drive being identified or configured.

970
Half-inch, 9-track tape drive being identified or configured.

971
150 MB 1/4-inch tape drive being identified or configured.

972
2.3 GB 8 mm SCSI tape drive being identified or configured.

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973
Other SCSI tape drive being identified or configured.

974
CD-ROM drive being identified or configured.

975
An optical disk drive being identified or configured.

977
M-Audio Capture and Playback Adapter being identified or configured.

981
540MB SCSI-2 single-ended disk drive being identified or configured.

984
1GB 8-bit disk drive being identified or configured.

985
M-Video Capture Adapter being identified or configured.

986
2.4GB SCSI disk drive being identified or configured.

987
An Enhanced SCSI CD-ROM drive being identified or configured.

989
200MB SCSI disk drive being identified or configured.

990
2.0GB SCSI-2 single-ended disk drive being identified or configured.

991
525MB 1/4-inch cartridge tape drive being identified or configured.

994
5 GB 8 mm tape drive being identified or configured.

995
1.2GB 1/4 inch cartridge tape drive being identified or configured.

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996
A single-port, multiprotocol communications adapter being identified or configured.

997
FDDI adapter being identified or configured.

998
2.0 GB 4 mm tape drive being identified or configured.

999
7137 or 3514 Disk Array Subsystem being configured.

D46
Token-Ring cable

D81
T2 Ethernet Adapter being configured.

2530
10/100 Mbps Ethernet PCI Adapter II being configured.

Physical Location Codes Top of page


Note:
Diagnostic Versions 5.2.0 and later display physical location codes for all resources. Diagnostic
versions earlier than 5.2.0 show a mixture of physical location codes and AIX location codes.

As an example, under diagnostics version 5.2.0 might display a resource as:

ent0 P2/E1 IBM 10/100 Mbps Ethernet PCI adapter

The P2/E1 is the physical location code indicating an Ethernet port built into the P2 planar.

whereas, in versions prior to 5.2.0, the resource might be shown as:

ent0 10-60 IBM 10/100 Mbps Ethernet PCI adapter

The 10-60 is an AIX location code indicating a PCI parent bus of 10, and a devfunc number of 60
(for more information , see AIX Location Codes).

These physical location codes can appear in many places while running diagnostics; for instance,

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within resource menus, SRNs, or specific service aids.

Physical location codes provide a mapping of logical functions in a platform (or expansion sites for
logical functions, such as connectors or ports) to their specific locations within the physical structure of
the platform.

Location Code Format

The format for the location code is a string of alphanumeric characters separated by a dash (-), slash (/),
pound sign (#), or period (.). The base location is all of the information before the slash (/) or pound sign
(#). It identifies a device that is connected or plugged into the parent. Extended location information
follows the slash (/). It identifies a device that is part of the parent, a connector, or a cable. Cable
information follows the pound sign (#). It identifies a cable that is connected to the parent. The following
are examples:

● P1 identifies system planar P1.


● U1-P1 also identifies system planar P1 in a rack or drawer unit.
● P2 identifies an I/O planar (including all integrated I/O devices).
● P1-C1 identifies a CPU card C1 plugged into planar P1.
● P1-M2 identifies a memory card or SIMM M2 plugged into planar P1.
● P2/K1 identifies a keyboard port controller (with connector) connected to planar P2.
● P1-K1 identifies a keyboard attached to connector K1 on planar P1.
● P1/S1 identifies serial port 1 controller on planar P1, the connector for serial port 1, or the cable
attached to connector S1.
● P1-I2/E3 identifies; Ethernet controller 3 on the card plugged into slot 2 (I2) on planar P1, the
connector for Ethernet controller 3, or the cable attached to Ethernet controller 3.
● P1-I2#E3 identifies; the cable attached to Ethernet controller 3 plugged into slot 2 (I2) on planar
P1.

The period (.) is used to identify sub-locations such as memory DIMMs on a base memory card or a
specific SCSI address. The following are examples:

● P1-M1.4 identifies DIMM 4 on memory card 1 on planar 1.


● U1-P1-M2.12 identifies DIMM 12 on memory card in slot 2 on the system planar.
● P1-C1.1 identifies CPU 1 on CPU card 1 on planar 1.
● P2/Z1-A3.1 identifies a SCSI device with a SCSI address of LUN 1 at SCSI ID 3 attached to SCSI
bus 1 from planar 2.
● P1-I2#E3.2 identifies the second cable in a series of cables attached to Ethernet controller 3 in slot
2 (I2) on planar 1.

Depending on the AIX and firmware levels, AIX Diagnostics may include extended location information
when identifying a planar or card. The extended location information or cable information is always

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included when identifying a cable or connector. Location codes with extended location information that
display without a description identifying the devices, always identify the cable attached to the port.

Physical Location Code Standard Prefixes

The following table lists the assigned values for the location type prefixes. In most cases, the prefix value
assignments were chosen to provide some mnemonic characteristic, so that they would be easier to
remember. The underlined characters in the description field are intended to illustrate this mnemonic
relationship.

Prefix Value
Description (n=instance #)
Rack or drawer unit Un
Drawer unit mounted in a rack Un.n (U0.n if rack
cannot be sensed by
firmware)
Single enclosure platform (No enclosure location
code)
Planar (backplane, system, I/O) Pn
Planar riser card, extender Pn.n
Power/voltage supply, voltage regulator, backup battery Vn
Fan/sensor Fn
LED/LCD operator panel Ln
or
Logical device address n relative to adapter port
CPU/cache card (or pluggable module if on planar) Cn
CPU/cache module on CPU card (if pluggable) Cn.n
Memory card or SIMM/DIMM on planar Mn
Memory SIMM/DIMM on memory card Mn.n
Other extra-function base system cards (for example, service processor) Xn
I/O adapter In
Pluggable modules or daughter cards on I/O adapter In.n
Device in Bay n Dn
Ports/Connectors:
Graphics/video connector Gn
Keyboard/keyboard connector Kn

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Mouse/mouse connector On
Serial port Sn
Parallel port Rn
Ethernet connector En
Token Ring connector Tn
SCSI (pronounced scuzzy) connector Zn
Other I/O ports or connectors Qn
SCSI device addresses (including SSA (Serial Storage Architecture))
Primary address (SCSI control unit ID) An
Primary and secondary address (SCSI ID and LUN (Logical Unit Number)) An.n
SCSI device location in SCSI Enclosure Services (SES)
SCSI bank Bn
SCSI bank and bay Bn.n
Undefined prefixes (reserved) H, J, N, Y
Unique device address, this address remains constant independent of which Wn
port the device is attached to.

Location Codes for RSPC Model Architecture System Units Top of page
Notes:

1. RSPC systems are only supported with AIX or Diagnostic versions below 5.2.0
2. You need to know which system architecture the system unit on which you are working uses. If
you are working with a CHRP model, use the Location Codes for CHRP Model Architecture
System Units. If you do not know which model you have, refer to Determining System
Architecture in Diagnostic Information for Multiple Bus Systems before proceeding.

Because the same diagnostic programs are used on all system units, a location code is used to physically
locate a failing device or unit. The location code is displayed along with the service request number
(SRN) when the diagnostic programs isolate a failure. If the location code is not known, you can run the
Display Previous Diagnostic Results service aid to display the results of the last time the diagnostic
programs were run.

The basic format of the system unit's location code is:

AB-CD-EF-GH non-SCSI

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AB-CD-EF-G,H SCSI

For planars, cards, and non-SCSI devices, the location code is defined as follows:

AB-CD-EF-GH
| | | |
| | | Device/FRU/Port ID
| | Connector ID
| Slot or Adapter Number
Bus Type

● AB identifies a bus type.


● CD identifies a slot or adapter number.
● EF is the connector identifier, used to identify the adapter connector to which a resource is
attached.
● GH identifies a port, address, memory module, device, or FRU. GH has several meanings
depending upon the resource type, they are as follows:
❍ For memory cards, GH defines a memory module. Values for GH are 1 through 16.

For systems that have memory modules that plug directly into the system planar, the
location code is 00-00-00-GH where GH is the memory module slot. For systems that have
memory cards with memory modules, the location code is 00-CD-EF-GH, where CD is the
card slot and GH is the memory module slot.
❍ For L2 caches, GH defines the cache. Values for GH are 1 through 16.
❍ For PCMCIA devices, GH defines the PCMCIA. Values for GH are 1 through 16.
❍ For async devices, GH defines the port on the fanout box. Values are 00 to 15.
❍ For a diskette drive, H defines which diskette drive 1 or 2. G is always 0.
❍ For all other devices, GH is equal to 00.

For integrated adapters, EF-GH is the same as the definition for a pluggable adapter. For example, the
location code for a diskette drive is 01-A0-00-00. A second diskette drive is 01-A0-00-01.

For SCSI, the location code is defined as follows:

AB-CD-EF-G,H
| | | | |
| | | | Logical Unit Address of SCSI Device
| | | Control Unit Address of SCSI Device
| | Connector ID
| Slot or Adapter Number
Bus Type

Where:

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● AB-CD-EF are the same as non-SCSI devices.


● G defines the control unit address of the device. Values of 0 to 15 are valid.
● H defines the logical unit address of the device. Values of 0 to 255 are valid.

Adapters and cards are identified with only AB-CD. The possible values for AB are as follows:

00 for processor bus


01 for ISA buses
04 for PCI buses
05 for PCMCIA buses (not supported on 7024)

The possible values for CD depend on the adapter or card.

For pluggable adapters or cards, this is a two-digit slot number in the range from 01 to 99. However, in
the case of ISA cards these numbers do not actually correspond to the physical slot numbers. They simply
are based on the order in which the ISA cards are defined or configured, either by SMIT or the ISA
Adapter Configuration Service Aid.

For integrated adapters, the first character (C) is a letter in the range from A to Z. This letter is based on
the order in which the integrated adapters are defined in residual data. This ensures unique location codes
for the integrated adapters. The second character (D) is set to 0.

Refer to the following RSPC location code examples:

Processor-PCI bus
00-00 PCI bus
Memory module in system planar
00-00-00-01
Memory module in card
00-0A-00-01
Integrated PCI adapters
04-A0 ISA bus (Integrated PCI-ISA bridge)
04-B0 Secondary PCI bus (Integrated PCI-PCI bridge)
04-C0 Integrated PCI SCSI controller
Non-integrated PCI adapters
04-01 Any PCI card in slot 1
04-02 Any PCI card in slot 2
Integrated ISA adapters
01-A0 Diskette adapter
01-B0 Parallel port adapter
01-C0 Serial port 1 adapter
01-D0 Serial port 2 adapter

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01-E0 Keyboard adapter


01-F0 Mouse adapter
Non-integrated ISA adapters
01-01 First ISA card defined/configured
01-02 Second ISA card defined/configured
01-03 Third ISA card defined/configured
01-04 Fourth ISA card defined/configured
Device attached to SCSI controller
04-C0-01-4,0 Device attached to Integrated PCI SCSI controller

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RS/6000
Eserver pSeries

Diagnostic Information for Multiple Bus


Systems
Version 5.2.0.0

SA38-0509-17
Eighteenth Edition (December 2002)
Before using this information and the product it supports, read the information in Appendix F, “Notices” on page 697.
A reader’s comment form is provided at the back of this publication. If the form has been removed, address comments
to Information Development, Department H6DS-905-6C006, 11501 Burnet Road, Austin, Texas 78758-3493. To send
comments electronically, use this commercial internet address: [email protected]. Any information that you
supply may be used without incurring any obligation to you.
© International Business Machines Corporation 1995, 2002. All rights reserved. Note to U.S. Government Users,
Restricted Rights -- Use, duplication, or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Contents
About This Book . . . . . . . . . . . . . . . . . . . . . . . ix
Who Should Use This Book . . . . . . . . . . . . . . . . . . . . ix
How to Use This Book . . . . . . . . . . . . . . . . . . . . . ix
ISO 9000 . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Related Publications . . . . . . . . . . . . . . . . . . . . . . x
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . x
CSU/SSR Feature Installation . . . . . . . . . . . . . . . . . . . xi

Chapter 1. Service Hints . . . . . . . . . . . . . . . . . . . . 1


Using the Maintenance Analysis Procedures . . . . . . . . . . . . . . 1
About Slow Boot . . . . . . . . . . . . . . . . . . . . . . . 2
Multiple SRN or Error Code Reporting and Handling . . . . . . . . . . . . 2
General SCSI Configuration Checks . . . . . . . . . . . . . . . . . 3
High Availability or Multiple SCSI System Checks . . . . . . . . . . . . . 3
SCSI-2 Single-Ended Adapter PTC Failure Isolation Procedure . . . . . . . . 4
External SCSI-2 Single-Ended Bus PTC Isolation Procedure . . . . . . . . . 5
Internal SCSI-2 Single-Ended Bus PTC Isolation Procedure . . . . . . . . . 7
SCSI-2 Differential Adapter PTC Failure Isolation Procedure . . . . . . . . . 9
External SCSI-2 Differential Adapter Bus PTC Isolation Procedure . . . . . . . 10
Dual-Channel Ultra SCSI Adapter PTC Failure Isolation Procedure . . . . . . 13
64-bit PCI-X Dual Channel SCSI Adapter PTC Failure Isolation Procedure . . . . 13

Chapter 2. Start of Call MAP . . . . . . . . . . . . . . . . . . . 15

Chapter 3. Fast Path MAP . . . . . . . . . . . . . . . . . . . 17


18
Fast Path Table . . . . . . . . . . . . . . . . . . . . . . . 19

Chapter 4. MAP 0020: Problem Determination Procedure . . . . . . . . 29


Purpose of This MAP. . . . . . . . . . . . . . . . . . . . . . 29

Chapter 5. MAP 0025: SCSI RAID Problem Determination Procedure . . . . 41


Purpose of This MAP. . . . . . . . . . . . . . . . . . . . . . 41

Chapter 6. MAP 0030: Additional Problem Determination. . . . . . . . . 45


Purpose of This MAP. . . . . . . . . . . . . . . . . . . . . . 45

Chapter 7. MAP 0040: Intermittent Problem Isolation . . . . . . . . . . 47


Purpose of This MAP. . . . . . . . . . . . . . . . . . . . . . 47

Chapter 8. MAP 0050: SCSI Bus Problems . . . . . . . . . . . . . . 51


Purpose of This MAP. . . . . . . . . . . . . . . . . . . . . . 51

Chapter 9. MAP 0070: 888 Sequence in Operator Panel Display . . . . . . 59


Purpose of This MAP. . . . . . . . . . . . . . . . . . . . . . 59

Chapter 10. MAP 0080: System Bus Problem Isolation . . . . . . . . . 63

iii
Purpose of This MAP. . . . . . . . . . . . . . . . . . . . . . 63

Chapter 11. MAP 0210: General Problem Resolution . . . . . . . . . . 67


Purpose of This MAP. . . . . . . . . . . . . . . . . . . . . . 67

Chapter 12. MAP 0220: Hot-Swap FRU Problem Resolution . . . . . . . . 77


Purpose of This MAP. . . . . . . . . . . . . . . . . . . . . . 77

Chapter 13. MAP 0230: Platform Error Problem Resolution . . . . . . . . 83


Purpose of This MAP. . . . . . . . . . . . . . . . . . . . . . 83

Chapter 14. MAP 0235: System Array Self-Repair Problem Resolution . . . . 91


Purpose of This MAP. . . . . . . . . . . . . . . . . . . . . . 91

Chapter 15. MAP 0240: Memory Problem Resolution . . . . . . . . . . 93


Purpose of This MAP. . . . . . . . . . . . . . . . . . . . . . 93

Chapter 16. MAP 0250: Unexpected System Halts During Diagnostics . . . . 97

Chapter 17. MAP 0260: System Hangs During Resource Configuration . . . . 99


Purpose of This MAP. . . . . . . . . . . . . . . . . . . . . . 99

Chapter 18. MAP 0270: SCSI RAID Problem Resolution and Verification . . . 103
Purpose of This MAP . . . . . . . . . . . . . . . . . . . . . 103

Chapter 19. MAP 0280: Boot Problem Resolution . . . . . . . . . . . 111


Purpose of This MAP . . . . . . . . . . . . . . . . . . . . . 111

Chapter 20. MAP 0285: Multipath I/O (MPIO) Problem Resolution . . . . . 113
Purpose of This MAP . . . . . . . . . . . . . . . . . . . . . 113

Chapter 21. MAP 0290: Missing Resource Problem Resolution . . . . . . 117


Purpose of This MAP . . . . . . . . . . . . . . . . . . . . . 117

Chapter 22. MAP 0291: Missing Device or Bus Problem Resolution . . . . 121
Purpose of This MAP . . . . . . . . . . . . . . . . . . . . . 121

Chapter 23. MAP 0410: Repair Checkout . . . . . . . . . . . . . . 125


Purpose of This MAP . . . . . . . . . . . . . . . . . . . . . 125

Chapter 24. MAP 0420: System Checkout. . . . . . . . . . . . . . 133


Purpose of This MAP . . . . . . . . . . . . . . . . . . . . . 133

Chapter 25. Installation Checkout . . . . . . . . . . . . . . . . 135


Installation Checkout Procedure . . . . . . . . . . . . . . . . . . 135

Chapter 26. General Diagnostic Information . . . . . . . . . . . . . 139


AIX Operating System Message Files . . . . . . . . . . . . . . . . 139
Microcode . . . . . . . . . . . . . . . . . . . . . . . . . 139

iv Diagnostic Information for Multiple Bus Systems


CEREADME File . . . . . . . . . . . . . . . . . . . . . . . 140
CE Login . . . . . . . . . . . . . . . . . . . . . . . . . 141
Automatic Diagnostic Tests . . . . . . . . . . . . . . . . . . . 141
CPU and Memory Testing and Error Log Analysis . . . . . . . . . . . . 143
Diagnostic Programs . . . . . . . . . . . . . . . . . . . . . 144
Periodic Diagnostics . . . . . . . . . . . . . . . . . . . . . 147
Automatic Error Log Analysis (diagela) . . . . . . . . . . . . . . . 148
Log Repair Action . . . . . . . . . . . . . . . . . . . . . . 150
System Fault Indicator and System Identify Indicator . . . . . . . . . . . 150
Testing the Line Printer . . . . . . . . . . . . . . . . . . . . 151
Array Bit Steering . . . . . . . . . . . . . . . . . . . . . . 151
Running Diagnostics on the Native Serial Port on a Full Machine Partition with a
HMC Attached . . . . . . . . . . . . . . . . . . . . . . . 151
Enhanced I/O Error Handling. . . . . . . . . . . . . . . . . . . 152

Chapter 27. Using Standalone and Online Diagnostics . . . . . . . . . 153


Standalone and Online Diagnostics Operating Considerations . . . . . . . . 153
Online Diagnostics Mode of Operation . . . . . . . . . . . . . . . 160
Standalone Diagnostic Operation . . . . . . . . . . . . . . . . . 163
General Information about Multiple Systems. . . . . . . . . . . . . . 164
Determining System Architecture . . . . . . . . . . . . . . . . . 165
High-Availability SCSI . . . . . . . . . . . . . . . . . . . . . 166
Diagnostic Summary . . . . . . . . . . . . . . . . . . . . . 166
Diagnostics Tasks and Resources . . . . . . . . . . . . . . . . . 167
SCSI RAID Descriptions and Diagnostic Procedures . . . . . . . . . . . 169

Chapter 28. Introduction to Tasks and Service Aids . . . . . . . . . . 175


Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Add Resource to Resource List . . . . . . . . . . . . . . . . . . 177
AIX Shell Prompt . . . . . . . . . . . . . . . . . . . . . . 177
Analyze Adapter Internal Log. . . . . . . . . . . . . . . . . . . 177
Backup and Restore Media . . . . . . . . . . . . . . . . . . . 178
Certify Media . . . . . . . . . . . . . . . . . . . . . . . . 179
Change Hardware Vital Product Data . . . . . . . . . . . . . . . . 182
Configure Dials and LPF Keys . . . . . . . . . . . . . . . . . . 182
Configure ISA Adapter . . . . . . . . . . . . . . . . . . . . . 182
Configure Reboot Policy . . . . . . . . . . . . . . . . . . . . 183
Configure Remote Maintenance Policy . . . . . . . . . . . . . . . 184
Configure Ring Indicate Power-On Policy. . . . . . . . . . . . . . . 186
Configure Ring Indicate Power On . . . . . . . . . . . . . . . . . 186
Configure Scan Dump Policy . . . . . . . . . . . . . . . . . . . 187
Configure Service Processor . . . . . . . . . . . . . . . . . . . 187
Configure Surveillance Policy . . . . . . . . . . . . . . . . . . 191
Create Customized Configuration Diskette . . . . . . . . . . . . . . 191
Delete Resource from Resource List . . . . . . . . . . . . . . . . 192
Disk Maintenance . . . . . . . . . . . . . . . . . . . . . . 192
Display Configuration and Resource List . . . . . . . . . . . . . . . 193
Display Firmware Device Node Information . . . . . . . . . . . . . . 193
Display Hardware Error Report . . . . . . . . . . . . . . . . . . 193
Display Hardware Vital Product Data . . . . . . . . . . . . . . . . 194

Contents v
Display Machine Check Error Log . . . . . . . . . . . . . . . . . 194
Display Microcode Level . . . . . . . . . . . . . . . . . . . . 194
Display or Change Bootlist . . . . . . . . . . . . . . . . . . . 194
Display or Change Diagnostic Run-Time Options . . . . . . . . . . . . 195
Display Previous Diagnostic Results . . . . . . . . . . . . . . . . 197
Display Resource Attributes . . . . . . . . . . . . . . . . . . . 197
Display Service Hints . . . . . . . . . . . . . . . . . . . . . 197
Display Software Product Data . . . . . . . . . . . . . . . . . . 198
Display System Environmental Sensors . . . . . . . . . . . . . . . 198
Display Test Patterns . . . . . . . . . . . . . . . . . . . . . 200
Display USB Devices . . . . . . . . . . . . . . . . . . . . . 200
Download Microcode . . . . . . . . . . . . . . . . . . . . . 200
Fault Indicators . . . . . . . . . . . . . . . . . . . . . . . 203
Fibre Channel RAID Service Aids . . . . . . . . . . . . . . . . . 204
Flash SK-NET FDDI Firmware . . . . . . . . . . . . . . . . . . 204
Format Media . . . . . . . . . . . . . . . . . . . . . . . . 205
Gather System Information . . . . . . . . . . . . . . . . . . . 207
Generic Microcode Download . . . . . . . . . . . . . . . . . . 207
Hot Plug Task . . . . . . . . . . . . . . . . . . . . . . . . 207
Identify Indicators . . . . . . . . . . . . . . . . . . . . . . 211
Identify and System Attention Indicators . . . . . . . . . . . . . . . 211
Local Area Network Analyzer . . . . . . . . . . . . . . . . . . . 212
Log Repair Action . . . . . . . . . . . . . . . . . . . . . . 212
Periodic Diagnostics . . . . . . . . . . . . . . . . . . . . . 213
PCI RAID Physical Disk Identify . . . . . . . . . . . . . . . . . . 213
Process Supplemental Media . . . . . . . . . . . . . . . . . . 213
Run Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 214
Run Error Log Analysis . . . . . . . . . . . . . . . . . . . . 214
Run Exercisers . . . . . . . . . . . . . . . . . . . . . . . 214
Save or Restore Hardware Management Policies . . . . . . . . . . . . 217
Save or Restore Service Processor Configuration . . . . . . . . . . . . 217
SCSI Bus Analyzer . . . . . . . . . . . . . . . . . . . . . . 218
SCSD Tape Drive Service Aid . . . . . . . . . . . . . . . . . . 219
Spare Sector Availability . . . . . . . . . . . . . . . . . . . . 220
SSA Service Aid . . . . . . . . . . . . . . . . . . . . . . . 220
System Fault Indicator . . . . . . . . . . . . . . . . . . . . . 220
System Identify Indicator . . . . . . . . . . . . . . . . . . . . 220
Update Disk-Based Diagnostics . . . . . . . . . . . . . . . . . . 220
Update System or Service Processor Flash . . . . . . . . . . . . . . 221
Update System Flash . . . . . . . . . . . . . . . . . . . . . 222
7135 RAIDiant Array Service Aid . . . . . . . . . . . . . . . . . 223
7318 Serial Communications Network Server Service Aid . . . . . . . . . 224

Chapter 29. Diagnostics Numbers and Location Codes . . . . . . . . . 225


Operator Panel Display Numbers . . . . . . . . . . . . . . . . . 225
Diagnostic Load Progress Indicators . . . . . . . . . . . . . . . . 238
Location Codes for RSPC Model Architecture System Units . . . . . . . . 242
Location Codes for CHRP Model Architecture System Units . . . . . . . . 244
Physical Location Codes . . . . . . . . . . . . . . . . . . . . 244
AIX Location Codes . . . . . . . . . . . . . . . . . . . . . . 248

vi Diagnostic Information for Multiple Bus Systems


Chapter 30. Using the SRN List . . . . . . . . . . . . . . . . . 251
Service Request Number . . . . . . . . . . . . . . . . . . . . 251
Using the Service Request Number List . . . . . . . . . . . . . . . 252
Service Request Number Lists . . . . . . . . . . . . . . . . . . 252

Chapter 31. Five-Digit SRNs 10104 through SSA03 . . . . . . . . . . 255


Service Request Number List . . . . . . . . . . . . . . . . . . 255

Chapter 32. SRNs 101-000 through 6C9-600 . . . . . . . . . . . . . 267

Chapter 33. SRNs 700-102 through 89c-302 . . . . . . . . . . . . . 377

Chapter 34. SRNs 900-001 through xxxxxxx . . . . . . . . . . . . . 461

Chapter 35. SRNs A00-(x)xxx through A1D-(x)xxx . . . . . . . . . . . 535

Chapter 36. SRNs 2520-101 through 25C1-(x)xxx . . . . . . . . . . . 555

Chapter 37. Failing Function Codes (FFCs) . . . . . . . . . . . . . 563


Description of the Failing Function Code List . . . . . . . . . . . . . 563
Machine Types . . . . . . . . . . . . . . . . . . . . . . . 564
Failing Function Code List . . . . . . . . . . . . . . . . . . . 566

Chapter 38. FRU Cross-References . . . . . . . . . . . . . . . . 651


Using the FRU Name Cross-Reference List . . . . . . . . . . . . . . 651

Appendix A. Wrap Plugs. . . . . . . . . . . . . . . . . . . . 659

Appendix B. Test Media . . . . . . . . . . . . . . . . . . . . 661

Appendix C. System Memory Reference . . . . . . . . . . . . . . 663


System Unit Memory Combinations . . . . . . . . . . . . . . . . 663

Appendix D. General Attributes Required When Using a TTY Terminal . . . 667


Additional Communication Attributes . . . . . . . . . . . . . . . . 668
Additional Keyboard Attributes . . . . . . . . . . . . . . . . . . 669
Additional Printer Attributes . . . . . . . . . . . . . . . . . . . 669

Appendix E. CHRP Error Log Structure . . . . . . . . . . . . . . 671


CHRP Error Logs in AIX . . . . . . . . . . . . . . . . . . . . 671
Versions of the Error Log Format . . . . . . . . . . . . . . . . . 673
RTAS Error Return Format Fixed Part (All Versions) . . . . . . . . . . . 673
Extended Error Log Formats . . . . . . . . . . . . . . . . . . . 675
Version 2 Extension of CHRP Error Log Format . . . . . . . . . . . . 685
RTAS General Extended Error Log Format, Version 3 . . . . . . . . . . 688
Extended Log Debug Data . . . . . . . . . . . . . . . . . . . 696

Appendix F. Notices . . . . . . . . . . . . . . . . . . . . . 697

Contents vii
Index . . . . . . . . . . . . . . . . . . . . . . . . . . 699

viii Diagnostic Information for Multiple Bus Systems


About This Book
The diagnostic information contained in this book is common to all multiple bus system
units. Any information or diagnostic procedure that is specific to a certain system unit or
device is in the service guide for that system unit or device.

Who Should Use This Book


This book is used for problem isolation and service procedures by a service
representative specifically trained on the system unit being serviced.

This book combines operating instructions for hardware diagnostic programs with
Maintenance Analysis Procedures (MAPs), corresponding Service Request Numbers
(SRNs) and three-digit display codes. The SRNs are, in turn, keyed to failing function
codes (FFCs) and corresponding part numbers for specific machine types.

How to Use This Book


This book has a version number in the title. Always use the book version that is equal
to or greater than the first two digits of your diagnostics version level. For example, if
your CD-ROM version is 2.2 or 2.25, use version 2.2 or higher of this diagnostics
information manual.

If you are analyzing a system problem, start with Chapter 2, “Start of Call MAP” on
page 15.

The SRN lists in Chapters 28-32 direct you to the correct failing function. A
cross-reference by name, (such as adapter or device) to Failing Function Code can be
found in Chapter 38, “FRU Cross-References” on page 651.

Refer to Chapter 25, “Installation Checkout” on page 135 if you are checking the system
unit or device after installation.

ISO 9000
ISO 9000 registered quality systems were used in the development and manufacturing
of this product.

A reader’s comment form is provided at the back of this publication. If the form has
been removed, address comments to Information Development, Department
H6DS-905-6C006, 11501 Burnet Road, Austin, Texas 78758-3493. To send comments
electronically, use this commercial internet address: [email protected]. Any
information that you supply may be used without incurring any obligation to you.

ix
Related Publications
The following books are used to isolate a problem in the system.
v Adapters, Devices, and Cable Information for Multiple Bus Systems contains
information about common device, adapter, and cabling of the system unit.
v Site and Hardware Planning Information is a planning and site preparation guide.
v Installation Guide contains the instructions for installing the operating system.
v RS/6000 SP System Service Guide contains the service procedures that are specific
to RS/6000 SP systems.
v If you are servicing a clustered Eserver, go to the Start of Call MAP 100 in the
Clustered Eserver Installation and Service Guide.
v The service documentation for the system units or devices contains the service
procedures that are specific to that device or system unit. The service documentation
contains the following:
– Reference information such as data flow, cable diagrams, and specifications
– System unit or device-specific Maintenance Analysis Procedures (MAPs), such as
the power MAP
– Removal and replacement procedures
– The system unit or device installation procedures
– Parts diagrams and parts lists.

Trademarks
The following terms are trademarks of International Business Machines Corporation in
the United States, other countries, or both:
v AIX
v Eserver
v ESCON
v IBM
v LANStreamer
v Portmaster
v POWER Gt1
v POWER Gt3
v POWER Gt4
v pSeries
v RETAIN
v RS/6000
v S/370
v SP
v TURBOWAYS

Other company, product, and service names may be trademarks or service marks of
others.

x Diagnostic Information for Multiple Bus Systems


CSU/SSR Feature Installation
Attention: The following information indicates which features on various
systems/models are intended to be installed by the customer and which features are to
be installed by a System Service Representative (SSR) as part of a Miscellaneous
Equipment Specification (MES). This information is for systems/models available as of
the edition date.
Notes:
1. CSU = Customer Set-Up.
2. SSR = System Service Representative.
3. For a description of Feature Codes, see the Feature Code Descriptions below the
following table.
4. The 7013 Model J30 was announced as CSU. U.S. practice has been for SSR
installation.
5. The 7014 rack is SSR installable. However, the system units that are installed into
the 7014 may be CSU. Check the matrix below to verify which system units should
be installed by the SSR or are CSU.
1 2
Machine Type Model System CSU Features/Options
SSR Installation Customer Installation
7006 (All) Yes All Features None
7007 (All) Yes All Features None
7008 (All) Yes All Features None
7009 (All) Yes All Features None
7010 (All) Yes All Features None
7011 (All) Yes All Features None
7012 (All) Yes All Features None
3
7013 (All) No All Features None
7015 (All) No All Features None
7017 (All) No All Features None
7024 (All) Yes FC 6309 All Other Features
7025 (All) Yes FC 2856, 6309, 6549 All Other Features
7026 (All except B80) No All Other Features FC 2901, 2908, 2909,
2911, 2913, 3071, 3072,
3074, 3078, 3079, 3083
7026 (B80) Yes FC 4361, 4362, 4363 All Other Features
7027 (All) No All Other Features All Features
7028 (All) Yes All Features All Features
7040 (All) No All Features None
7043 (All) Yes FC 2856 & 6309 All Other Features
7044 (All) Yes FC 2856 & 6309 c.All
Other Features

Preface xi
1 2
Machine Type Model System CSU Features/Options
SSR Installation Customer Installation
7046 (All) Yes FC 2856 & 6309 All Other Features
7236 (All) No All Features None
7248 (All) Yes FC 2856 All Other Features
7316 (All) No All Features None
7317 (All) No All Features None
7318 (All) No All Features None
7319 (All) No All Features None

Feature Code Feature Code Description


2616 Internal CD-ROM 2/4X/Tray Loading, 600KB/s
2856 PCI/Short/32bit/3.3 or 5V, 7250 Attach Adapter
2901 4.5GB F/W Ultra SCSI DASD Module
2908 9.1GB Ultra SCSI DASD Module
2909 18.2GB Ultra SCSI DASD Module
2911 9.1GB F/W Ultra SCSI DASD Module
2913 9.1GB F/W Ultra Module, 1″ High
3071 4.5GB SSA DASD Module, 1″ High
3072 9.1GB SSA DASD Module, 1.6″ High
3074 9.1GB SSA DASD Module, Hot Swap
3078 9.1GB SSA DASD Module, 10K
3079 9.1GB SSA DASD Module, 10K
3080 4.5GB F/W SCSI DASD Module
3083 2.2GB F/W SCSI DASD Module
3084 4.5GB F/W SCSI DASD Module
3090 9.1GB F/W SCSI DASD Module
3133 Cable SCSI, 3M, to F/W MC SCSI Adapter (SE OR Diff)
3134 Cable SCSI, 6M, to F/W MC SCSI Adapter (SE OR Diff)
3137 Cable SCSI/DIFF, 12M, to F/W MC SCSI Adapter
3138 Cable SCSI/DIFF, 18M, to F/W MC SCSI Adapter
4361 1-Way 375MHz POWER3-II Processor Card
4362 2-Way 375MHz POWER3-II Processor Card
4363 2-Way 375MHz POWER3-II Processor Card (8MB L2/Processor)
6142 Internal 4mm 4/8GB Tape
6147 8mm 5/10GB VDAT Tape
6153 4mm Tape Drive + Autoloader, Horizontal
6294 Optional AC Power Supply for 7027 SCSI Drawers
6295 Optional bifurcated (Y-cable) Power Cord for 7027 SCSI Drawers
6309 Digital Trunk Quad Adapter, PCI/Long/32Bit/5V
6549 Additional Power Supply for 2nd and 3rd 6-Pks on Model F40

xii Diagnostic Information for Multiple Bus Systems


Chapter 1. Service Hints
Most hardware errors in the AIX error log contain sysplanar0 as the resource name.
The resource name identifies the resource that detected the error; it does not indicate
that the resource is faulty or should be replaced. Use the resource name to determine
the appropriate diagnostic to analyze the error.

Using the Maintenance Analysis Procedures


Some MAPs or procedures may ask whether the system is running one or more logical
partition (LPAR) versus running a full machine partition. If you are not certain about the
system configuration, ask the customer. If the system does not have an HMC
(Hardware Management Console), then it is running a full machine partition (however, a
system with an HMC may be running one or more logical partitions or running a full
machine partition).

On a partitioned system, some service aids may only be run in a partition that is set up
with service authority. To set up a partition with service authority, ask the system
administrator to refer to the Hardware Management Console Installation and Operations
Guide.

The maintenance analysis procedures (MAPs) provide the service representative a


step-by-step procedure to analyze a problem with the system hardware. Hardware
procedures are intended for use by a service representative trained on the system unit
being serviced.

Some of the devices that are supported by the diagnostic programs also have their own
maintenance documentation. You may want to use the maintenance documentation for
that device before running the diagnostics for the system. Sometimes the maintenance
package for an attached device allows the customer to continue operating the system
while that device is being diagnosed. You can use the diagnostic programs to check the
adapter to which that device is attached.

Begin all problem analysis with Chapter 2, “Start of Call MAP” on page 15.

MAPs may direct you to run diagnostics. Information on how to run the diagnostics, in
various modes, is in Chapter 26, “General Diagnostic Information” on page 139. These
MAPs may direct you to other MAPs or to other service information. Be prepared to
record code numbers and other data while using these MAPs.

Some adapters may show a different SRN than expected if the adapter cannot be
configured. If the SRN or FFC are listed by onscreen diagnostics, use that information
first. Otherwise, use the part number that is on the adapter.

SRN and Failing Function Code (FFC) Discrepancies


SRNs listed in this book may not list the same FFCs and FRUs as reported by
onscreen diagnostics. If the FRUs listed in this book do not solve the problem, check if
any other FRUs are listed by onscreen diagnostics, and if so, try them.

1
About Slow Boot
Some systems support a service mode fast or slow boot. If you suspect a problem in
the base system or can’t otherwise localize the defect, do a slow-mode boot in service
mode.

This can be specified using the System Power Control Menu on the service processor
main menu. A fast-mode boot skips much of the built-in diagnostic testing. A slow-mode
boot may yield a new 8-character error code on the operator panel and new errors in
the service processor error log. If a new error code is reported, use it in subsequent
steps to continue problem analysis.

Multiple SRN or Error Code Reporting and Handling


The AIX® Diagnostics can generate SRNs using hardware tests or from error log
analysis. The diagnostics also report platform-unique 8-digit error codes detected and
logged during POST, and device-unique error codes generated by the device
diagnostics.

When you run the diagnostics, more than one SRN or error code may be reported. This
may occur when there are multiple entries in the error log or when the diagnostic tests
detect multiple hardware problems. If additional SRNs are reported from a Previous
Diagnostics Results screen, they should be processed before processing any SRNs
from a problem reporting screen.

The SRNs are normally displayed in the order in which the devices are tested and the
error log entries analyzed. Error log entries logged against a single device type are
displayed in descending order with the newest entry first.

SRNs with a source code of F do not provide maximum isolation. Online diagnostics
must run in Advanced and Problem Determination Mode to obtain maximum isolation.
SRNs with a source code of G are the result of an error log entry.

Handle multiple SRNs and error codes in the following order:


1. 8-digit Error Codes. Multiple 8-digit error codes may not be listed in the correct
order. See the ″Error Code to FRU Index″ in the system service guide to identify
those error codes that require special handling.
2. SRNs in the range of A01-xxx to A1D-xxx.
3. SRNs with a source code other than F or G.
4. SRNs with a source code of F. Online diagnostics must be run in Advanced and
Problem Determination Mode to obtain maximum isolation.
5. SRNs with a source code of G.

Note: The priority for multiple SRNs with a source of G is determined by the time
stamp of the failure. Follow the action for the SRN with the earliest time
stamp first.
6. Device SRNs and error codes (5-digit SRNs).

2 Diagnostic Information for Multiple Bus Systems


If there are multiple SRNs within a group, it does not matter which SRN is handled first.

General SCSI Configuration Checks


The following steps apply to all types of SCSI problems:
1. Verify that all SCSI devices on the SCSI bus have a unique address.
2. Verify that all cables are connected securely and that there is proper termination at
both ends of the SCSI bus.
3. Verify that the cabling configuration does not exceed the maximum cable length for
the adapter in use. Refer to Adapters, Devices, and Cable Information for Multiple
Bus Systems for more details on SCSI cabling.
4. Verify that the adapters and devices that you are working with are at the appropriate
microcode levels for the customer situation. Contact your service support if you
need assistance with microcode issues.
5. If there are multiple SCSI adapters on the SCSI bus, verify that the customer is
using the appropriate software (such as HACMP or HANFS) to support such an
arrangement. If the correct software is not in use, some SCSI errors should be
expected when multiple adapters attempt to access the same SCSI device. Also,
each adapter should have a unique address.

High Availability or Multiple SCSI System Checks


If you have a high-availability configuration, or if more than one system is attached to
the same SCSI bus, do the following:
1. Verify that the adapters and devices have unique SCSI addresses. The default
SCSI adapter address is always 7. If you have more than one adapter on the bus,
change the address of at least one adapter. This can be done by using SMIT (SMIT
Devices > SCSI Adapter > Change/Show characteristics of an adapter). You must
make the changes to the database only, then reboot the system in order for the
change to take effect.

Note: Diagnostics defaults to using ID 7 (it is recommended that this ID not be


used in high availability configurations).
2. If RAID devices such as the 7135 or 7137 are attached, be sure to run the proper
diagnostics for the device. If problems occur, contact your service support structure
for assistance. If the diagnostics are run incorrectly on these devices, misleading
SRNs can result.
3. Diagnostics cannot be run against OEM devices; doing so results in misleading
SRNs.
4. Verify that all cables are connected securely and that both ends of the SCSI bus is
terminated correctly.
5. Verify that the cabling configuration does not exceed the maximum cable length for
the adapter in use. Refer to the SCSI Cabling section in the Adapters, Devices, and
Cable Information for Multiple Bus Systems for more details on SCSI cabling issues.
6. Verify that adapter and devices are at the appropriate microcode levels for the
customer situation. Contact your service support structure if you need assistance
with microcode issues.

Chapter 1. Service Hints 3


SCSI-2 Single-Ended Adapter PTC Failure Isolation Procedure
Before replacing a SCSI-2 single-ended adapter, use these procedures to determine if a
short-circuit condition exists on the SCSI bus. The same positive temperature coefficient
(PTC) resistor is used for both the internal and external buses. The PTC protects the
SCSI bus from high currents due to shorts on the cable, terminator, or device. It is
unlikely that the PTC can be tripped by a defective adapter. Unless instructed to do so
by these procedures, do not replace the adapter because of a tripped PTC resistor.

A fault (short-circuit) causes an increase in PTC resistance and temperature. The


increase in resistance causes the PTC to halt current flow. The PTC returns to a low
resistive and low temperature state when the fault is removed from the SCSI bus or
when the system is turned off. Wait 5 minutes for the PTC resistor to fully cool, then
retest.

These procedures determine if the PTC resistor is still tripped and then determine if
there is a short somewhere on the SCSI bus.

Determining Where to Start


Use the following to determine the adapter configuration and select the proper
procedure:
v If there are external cables attached to the adapter, start with the ″External Bus PTC
Isolation Procedure″ for your type adapter. The procedures are found in this chapter.
v If there are no external cables attached, start with the “Internal SCSI-2 Single-Ended
Bus PTC Isolation Procedure” on page 7.
v If there is a combination of external and internal cables start with the ″External Bus
PTC Isolation Procedure″ for your type adapter. The procedures are found in this
chapter. If this procedure does not resolve the problem, continue with the ″Internal
Bus PTC Isolation Procedure″ for your type adapter. The procedures are found in this
chapter.

4 Diagnostic Information for Multiple Bus Systems


External SCSI-2 Single-Ended Bus PTC Isolation Procedure
Isolate the external SCSI bus PTC fault with the following procedure:

Note: The external bus is of single-ended design.


1. Ensure the system power and all externally attached device power is turned
off. All testing is accomplished with the power off.
2. Disconnect any internal and external cables from the adapter and remove the
adapter from the system.
3. Verify with a digital Ohmmeter that the internal PTC resistor, labeled Z1,
(refer to the illustration after Internal SCSI-2 Single-Ended Bus PTC Isolation
Procedure, step 3 on page 7) is cool and in a low resistance state, typically
less than 1/2 Ohm. Measuring across, be sure to probe both sides of the
PTC where the solder joints and board come together. The polarity of the
test leads is not important. If necessary, allow the PTC resistor to cool and
measure again.
4. This step determines if there is a short on the adapter. Locate Capacitor C1
and measure the resistance across it by using the following procedure:
a. Connect the positive lead to the side of the capacitor where the + is
indicated on the board near C1. Be sure to probe at the solder joint
where the capacitor and board come together.
b. Connect the negative lead to the opposite side of the capacitor marked
″GND.″ Be sure to probe at the solder joint where the capacitor and
board come together.
c. If there is no short present, then the resistance reading is high, typically
hundreds of Ohms.

Note: Because this is a measurement across unpowered silicon devices, the


reading is a function of the Ohmmeter used.
v If there is a fault, the resistance reading is low, typically below 10 Ohms.
Because there are no cables attached, the fault is on the adapter. Replace
the adapter.

Note: Some multi-function meters label the leads specifically for voltage
measurements. When using this type of meter to measure
resistance, the plus lead and negative lead my not be labeled
correctly. If you are not sure that your meter leads accurately reflect
the polarity for measuring resistance, repeat this step with the leads
reversed. If the short circuit is not indicated with the leads reversed,
the SCSI bus is not faulted (shorted).
v If the resistance measured was high, proceed to the next step.
5. Reattach the external cable to the adapter, then do the following:
a. Measure across C1 as previously described.
b. If the resistance is still high, in this case above 10 Ohms, then there is no
apparent cause for a PTC failure from this bus. If there are internal
cables attached continue to the “Internal SCSI-2 Single-Ended Bus PTC
Isolation Procedure” on page 7.

Chapter 1. Service Hints 5


c. If the resistance is less than 10 Ohms, there is a possibility of a fault on
the external SCSI bus. Troubleshoot the external SCSI bus by
disconnecting devices and terminators. Measure across C1 to determine
if the fault has been removed. Replace the failing component. Go to
Chapter 23, “MAP 0410: Repair Checkout” on page 125.

External SCSI-2 Single-Ended Bus Probable Tripped PTC Causes


The following list provides some suggestions of things to check when the PTC is
tripped:
v A shorted terminator or cable. Check for bent pins on each connector and removable
terminator.
v Intermittent PTC failures can be caused by improperly seated cable connectors.
Reseat the connector and flex the cable in an attempt to duplicate the fault condition
across C1.
v Plugging or unplugging a cable or terminator while the system is turned on (hot
plugging).
v A shorted device.
v Differential devices or terminators are attached to the single-ended SCSI bus.

Note: The SCSI-2 Fast/Wide and Ultra PCI Adapters use an onboard electronic
terminator on the external SCSI bus. When power is removed from the
adapter, as in the case of this procedure, the terminator goes to a high
impedance state and the resistance measured cannot be verified, other than it
is high. Some external terminators use an electronic terminator, which also
goes to a high impedance state when power is removed. Therefore, this
procedure is designed to find a short or low resistance fault as opposed to the
presence of a terminator or a missing terminator.

6 Diagnostic Information for Multiple Bus Systems


Internal SCSI-2 Single-Ended Bus PTC Isolation Procedure
Isolate the internal SCSI bus PTC resistor fault with the following procedure:

Note: The internal bus is single-ended.


1. Ensure that system power and all externally attached device power is turned off.
2. Disconnect any internal and external cables from the adapter then remove the
adapter from the system.
3. Verify with a digital Ohmmeter, that the internal PTC resistor, labeled Z1, is cool and
in a low resistance state, typically less than 1/2 Ohm. Measuring across, be sure to
probe both sides of the PTC where the solder joints and board come together. The
polarity of the test leads is not important. If necessary, allow the PTC to cool and
measure again. Refer to the following illustration.

Note: Only the probe tips are touching the solder joints. Do not allow the probes to
touch any other part of the component.

Chapter 1. Service Hints 7


4. This step determines if there is a short on the adapter. Locate capacitor C1 and
measure the resistance across it using the following procedure:
a. Connect the positive lead to the side of the capacitor where the + is indicated.
Be sure to probe at the solder joint where the capacitor and board come
together.
b. Connect the negative lead to the opposite side of the capacitor. Be sure to
probe at the solder joint where the capacitor and board come together.
c. If there is no short present, the resistance reading is high, typically hundreds of
Ohms.

Note: Because this is a measurement across unpowered silicon devices, the


reading is a function of the Ohmmeter used.
v If there is a fault, the resistance reading is low, typically below 10 Ohms.
Because there are no cables attached, the fault is on the adapter. Replace the
adapter.

Note: Some multi-function meters label the leads specifically for voltage
measurements. When using this type of meter to measure resistance, the
plus lead and negative lead my not be labeled correctly. If you are not
sure that your meter leads accurately reflect the polarity for measuring
resistance, repeat this step with the leads reversed. Polarity is important in
this measurement to prevent forward-biasing diodes which lead to a false
low resistance reading. If the short circuit is not indicated with the leads
reversed, the SCSI bus is not faulted (shorted).
v If the resistance is high and there is no internal cable to reattach, there is no
apparent cause for the PTC resistor diagnostic failure.
v If the resistance is high and there is an internal cable to reattach, proceed to the
next step.
5. Reattach the internal cable to the adapter, then do the following:
a. Measure across C1 as described above.
b. If the resistance is still high, above 25 Ohms, there is no apparent cause for a
PTC failure.
c. If the resistance is less than 10 Ohms, a fault on the internal SCSI bus is
possible. Troubleshoot the internal SCSI bus by disconnecting devices and
terminators. Measure across C1 to determine if the fault has been removed.

Note: Some internal cables have nonremovable terminators.

8 Diagnostic Information for Multiple Bus Systems


Internal SCSI-2 Single-Ended Bus Probable Tripped PTC Resistor Causes
The following list provides some suggestions of things to check when the PTC is
tripped:
v A shorted terminator or cable. Check for bent pins on each connector and removable
terminator.
v Intermittent PTC failures can be caused by incorrectly seated cable connectors.
Reseat the connector and flex the cable in an attempt to duplicate the fault condition
across C1.
v A shorted device.
v On some systems, the terminator is fixed to the internal cable and cannot be
removed. If all devices are removed from the cable and the resistance is still low,
then the cable should be replaced.

Note: The SCSI-2 Fast/Wide and Ultra PCI adapters use an onboard electronic
terminator on the internal SCSI bus. When power is removed from the
adapter, as in the case of this procedure, the terminator goes to a high
impedance state and the resistance measured cannot be verified, other than it
is high. Some internal terminators use an electronic terminator, which also
goes to a high impedance state when power is removed. Therefore, this
procedure is designed to find a short or low resistance fault as opposed to the
presence of a terminator or a missing terminator.

SCSI-2 Differential Adapter PTC Failure Isolation Procedure


Use this procedure when SRN xxx-240 or xxx-800 has been indicated.

The differential adapter can be identified by the 4-B or 4-L on the external bracket plate.

Before replacing a SCSI-2 differential adapter, use these procedures to determine if a


short-circuit condition exists on the SCSI Bus. The PTC protects the SCSI bus from
high currents due to shorts on the cable, terminator, or device. It is unlikely that the
PTC can be tripped by a defective adapter. Unless instructed to do so by these
procedures, do not replace the adapter because of a tripped PTC resistor.

A fault (short-circuit) causes an increase in PTC resistance and temperature. The


increase in resistance causes the PTC to halt current flow. The PTC returns to a low
resistive and low temperature state when the fault is removed from the SCSI bus or
when the system is turned off. Wait 5 minutes for the PTC resistor to fully cool, then
retest.

These procedures determine if the PTC resistor is still tripped and then determine if
there is a short somewhere on the SCSI bus.

Chapter 1. Service Hints 9


External SCSI-2 Differential Adapter Bus PTC Isolation Procedure
Isolate the external SCSI bus PTC fault with the following procedure:
Notes:
1. Only the probe tips are touching the solder joints. Do not allow the probes to touch
any other part of the component.
2. The external bus is differential.
1. Ensure that system power and all externally attached device power is turned off.
2. Check to ensure all devices are marked SCSI Differential and that the terminator on
the end of the SCSI bus is also marked differential. If not, you may have a
single-ended SCSI device or terminator on the differential SCSI bus. Single-ended
devices do not work on a differential SCSI bus and may cause a PTC type error to
be reported. The entire SCSI bus may appear to be intermittent. After ensuring the
system is completely differential, continue.
3. Disconnect the external cables from the adapter and remove the adapter from the
system.
4. Verify with a digital Ohmmeter that the internal PTC resistor, labeled Z1, (refer to
the illustration on page “External SCSI-2 Differential Adapter Bus PTC Isolation
Procedure”) is cool and in a low resistance state, typically less than 1/2 Ohm.
Measuring across, be sure to probe both sides of the PTC resistor where the solder
joints and board come together. The polarity of the test leads is not important. If
necessary, allow the PTC resistor to cool and measure again.

10 Diagnostic Information for Multiple Bus Systems


5. This step determines if there is a short on the adapter. Locate capacitor C1 and
measure the resistance across it using the following procedure:
a. Connect the negative lead to the side of the capacitor marked ″GND″. Be sure
to probe at the solder joint where the capacitor and board come together.
b. Connect the positive lead to the side of the capacitor marked ″Cathode D1″ on
the board near C1. Be sure to probe at the solder joint where the capacitor and
board come together.
v If there is no fault present, then the resistance reading is 25 to 35 Ohms. The
adapter is not faulty. Continue to the next step.
v If the resistance measured is higher than 35 Ohms, check to see if RN1,
RN2, and RN3 are plugged into their sockets. If these sockets are empty, you
are working with a Multi-Initiators or High-Availability system. With these
sockets empty, a resistive reading across C1 cannot be verified other than it
measures a high resistance (not a short). If the resistance measurement is
not low enough to be suspected as a fault (lower than 10 Ohms), continue to
the next step.

Chapter 1. Service Hints 11


v If the resistance is high and there is no external cable to reattach, there is no
apparent cause for the PTC diagnostic failure.
v If the resistance reading is low, typically below 10 Ohms, there is a fault.
Because there are no cables attached, the fault is on the adapter. Replace
the adapter.
v If the resistance measured was high and there is an external cable to
reattach, proceed to the next step.
6. Reattach the external cable to the adapter.
a. Measure across C1 as previously described.
b. If the resistance is between 10 to 20 Ohms, there is no apparent cause for a
PTC resistor failure.
c. If the resistance is less than 10 Ohms, there is a possibility of a fault on the
external SCSI bus. Troubleshoot the external SCSI bus by disconnecting
devices and terminators. Measure across C1 to determine if the fault has been
removed.

SCSI-2 Differential Adapter Probable Tripped PTC Causes


The following list provides some suggestions of things to check when the PTC is
tripped:
v A shorted terminator or cable. Check for bent pins on each connector and removable
terminator.
v Intermittent PTC failures can be caused by incorrectly seated cable connectors.
Reseat the connector and flex the cable in an attempt to duplicate the fault condition
across C1.
v Plugging or unplugging a cable or terminator while the system is turned on
(hot-plugging).
v A shorted device.
v Single-ended devices are attached to the differential SCSI bus.

12 Diagnostic Information for Multiple Bus Systems


Dual-Channel Ultra SCSI Adapter PTC Failure Isolation Procedure
Use the following procedures if diagnostics testing indicates a potential positive
temperature coefficient (PTC) resistor fault or the TERMPWR Shorted LED is lit.

This procedure is used for SRNs 637-240 and 637-800 on the Dual-Channel Ultra SCSI
Adapter. If the TERMPWR Shorted LED is lit, use this procedure to help isolate the
source of the problem on the failing channel.
1. Identify the adapter by its label of 4-R on the external bracket. Then, determine if
the failure is on channel A or channel B.
2. The same PTC is used for both the internal and external buses. The PTC protects
the SCSI bus from high currents due to shorts on the cable, terminator, or device. It
is unlikely that the PTC can be tripped by a defective adapter. A fault (short-circuit)
causes an increase in PTC resistance and temperature. The increase in resistance
causes the PTC to halt current flow. The PTC returns to a low resistive and low
temperature state when the fault is removed from the SCSI bus or when the system
is turned off.
Wait 5 minutes for the PTC resistor to fully cool, then retest.
3. If this same error persists, or the TERMPWR Shorted LED is lit, replace the
components of the failing channel in the following order (wait five minutes between
steps):
a. If the failure is on the external cable, replace the following:
1) Cable
2) Device
3) Attached subsystem
4) Adapter
b. If the failure is on the internal cable, replace the following:
1) Cable
2) Device
3) Backplane
4) Adapter
c. If the failure persists, verify that the parts exchanged are in the correct channel
(internal or external, A or B).
If the errors are still occurring, continue isolating the problem by going to “Step
0050-9” on page 53.

64-bit PCI-X Dual Channel SCSI Adapter PTC Failure Isolation Procedure
Use the following procedures if diagnostics testing indicates a potential self-resetting
thermal fuse problem. This procedure is used for SRN 2524-702 on the integrated
dual-channel SCSI adapter in a 7039/651 system.
1. Identify the adapter as the one embedded in the system board. Then, determine if
the failure is on channel 0 or channel 1.
2. The thermal fuse protects the SCSI bus from high currents due to shorts on the
terminator, cable, or device. It is unlikely that the thermal fuse can be tripped by a

Chapter 1. Service Hints 13


defective adapter. A fault (short-circuit) causes an increase in resistance and
temperature of the thermal fuse. The increase in temperature causes the thermal
fuse to halt current flow. The thermal fuse returns to a low resistive and low
temperature state when the fault is removed from the SCSI bus or when the system
is turned off.
Wait 10 seconds for the thermal fuse to reset itself and recover, then retest.
3. If the same error persists, replace the components of the failing channel in the
following order. Wait 10 seconds for the thermal fuse to reset itself between steps.
a. Cable
b. Device
c. DASD backplane (if present)
d. System board (adapter)
4. If the failure persists, verify that the parts exchanged are in the correct channel (0
or 1). If the errors are still occurring, continue isolating the problem by going to
“Step 0050-9” on page 53.

14 Diagnostic Information for Multiple Bus Systems


Chapter 2. Start of Call MAP
This MAP is the starting point for a service call.

If you are servicing an SP system, go to the Start of Call MAP 100 in the RS/6000 SP
System Service Guide.

If you are servicing a clustered Eserver, go to the Start of Call MAP 100 in the
Clustered Eserver Installation and Service Guide.

Note: Do not run the diagnostics until you are instructed to do so.
1. If this system has a Hardware Management Console (HMC) with Service Focal
Point (SFP) or has one or more partitions running operating systems other than AIX,
go to the ″Quick Entry MAP for Systems with Service Focal Point″ in the system
service guide. Otherwise, go to step 2.
2. The Fast Path MAP in Chapter 3 is provided to help you quickly resolve a problem.
Use the Fast Path MAP when you know or have been provided with a symptom.
Use the following table to help determine your next step.

Symptom Action
You do not have a problem or symptom, but Go to Chapter 4, “MAP 0020: Problem
you want to generate one. Determination Procedure” on page 29 in this
manual.
You have been provided with a problem or Go to Chapter 3, “Fast Path MAP” on page 17
symptom. in this manual.

Note: Some of the devices that are supported by the diagnostic programs also have
their own maintenance documentation. You may want to use the maintenance
documentation for that device before running the diagnostics for the system.
Sometimes the maintenance package for the attached device allows the
customer to continue operating the system while that device is being diagnosed.
You can use the diagnostic programs to check the adapter to which that device
is attached.

15
16 Diagnostic Information for Multiple Bus Systems
Chapter 3. Fast Path MAP
In most cases, these procedures direct you to run the Online Diagnostics. If the Online
Diagnostics are not installed, the Standalone Diagnostics should be used.
Notes:
1. If the actions listed for a specific symptom do not resolve the problem, go to
Chapter 4, “MAP 0020: Problem Determination Procedure” on page 29.
2. If you replace a part, use Chapter 23, “MAP 0410: Repair Checkout” on page 125 to
verify the fix.
3. If you are directed to the system unit’s service guide, use the MAPs in the service
guide to complete the repair. If none of the MAPs in the service guide have you
verify the fix, return to this book and use Chapter 23, “MAP 0410: Repair Checkout”
on page 125.
4. If you are servicing an SP system, go to the Start of Call MAP 100 in the SP
System Service Guide.
5. If you are servicing a clustered Eserver, go to the Start of Call MAP 100 in the
Clustered Eserver Installation and Service Guide.
6. If the system you are servicing has a Hardware Management Console (HMC) with
Service Focal Point (SFP), the various codes that may display are all listed as error
codes by the SFP. The table below should be used to interpret the field listed as
″Error code″ by the SFP:

Number of Digits in
SFP Name Characteristic Interpretation
error code
error code any contains a ″-″ SRN
error code 5 does not contain ″-″ SRN
error code 6 does not contain ″-″ error code
error code 8 does not contain ″-″ error code

When possible, run the Online Diagnostics in Service Mode unless you are directed
otherwise.

17
Fast Path MAP Table of Contents
Problem Description Page No.
Eight-Digit Error Codes 19
Six-Digit Error Codes Containing No Dash (-) 19
888 Sequence in Operator Panel Display 19
The System Stops or Hangs With a Value Displayed in 19
the Operator Panel Display
Diagnostic SRNs 20
System Automatically Reboots 20
System does not Reboot When Reset Button Pushed 20
ASYNC Communication Problems 20
SCSI Adapter Problems 21
SCSI Bus Problems 21
Tape Drive Problems 21
CD-ROM Drive Problems 22
SCSI Disk Drive Problems 22
Diskette Drive Problems 23
Token-Ring Problems 23
Ethernet Problems 24
Display Problems 24
Keyboard or Mouse 24
Printer and TTY Problems 25
Other Adapter Problems 25
System Messages 25
Processor and Memory Problems 25
Service Processor Problems 25
Degraded Performance or Installed Memory Mismatch 26
Missing Resources 26
Missing Path on MPIO Resource 26
System Hangs or Loops When Running the Operating 27
System or Diagnostics
Exchanged FRUs Did Not Fix the Problem 27
RAID Problems 27
System Date and Time Problems 27
SSA Problems 28
Power Indicator Light is Not On 28
System Power Problems 28
You Cannot Find the Symptoms in This Table 27

18 Diagnostic Information for Multiple Bus Systems


Fast Path Table
Symptoms What You Should Do
Eight-Digit Error Codes
You have an eight-digit error code. Go to the ″Error Code to FRU Index″ in the
service guide, read the notes on the first page,
and do the listed action for the eight-digit error
code.
Note: If the repair for this code does not
involve replacing a FRU (for instance, if you run
an AIX command that fixes the problem or if
you change a hot-pluggable FRU), then run the
Log Repair Action option on resource
sysplanar0 from the Task Selection menu
under Online Diagnostics to update the AIX
error log.
Six-Digit Error Codes Containing No Dash (-)
You have a six-digit error code (like an SRN) Go to the ″Error Code to FRU Index″ in the
containing no dash (-) between the third and service guide, read the notes at the beginning
fourth digit. of this section, and do the listed action for the
six-digit error code.
888 Sequence in Operator Panel Display
An 888 sequence in the operator panel display. Go to Chapter 9, “MAP 0070: 888 Sequence in
Operator Panel Display” on page 59.
The System Stops or Hangs With a Value Displayed in the Operator Panel Display
The operator panel display alternates between Go to the Entry MAP in the service guide.
two codes that begin with the letter E.
The system stopped with a 4-digit code that Go to the Entry MAP in the service guide.
begins with a digit other than 0 (zero) or 2 (two)
displayed in the operator panel display.
The system stopped with a 4-digit code that Record SRN 101-xxx (where xxx is the last
begins with 0 (zero) displayed in the operator three digits of the code displayed). Find the
panel display. SRN in the SRN chapters and do the indicated
action.
The system stopped with a 4-digit code that Record SRN 101-xxxx (where xxxx is the four
begins with a 2 (two) displayed in the operator digits of code displayed). The physical location
panel display. code, AIX location code, or device name
displays on system units with a multiple-line
operator panel display if AIX 4.3.3 or later is
installed. If a physical location code or an AIX
location code is displayed, record it, then find
the SRN in the SRN chapters and do the
indicated action.
The system stopped with a 3-digit code that Go to the Entry MAP in the service guide.
begins with either A or F displayed in the
operator panel display.

Chapter 3. Fast Path MAP 19


Symptoms What You Should Do
The system stopped with a 3-digit code that Record SRN 101-xxx (where xxx is the three
begins with a digit or character other than A or digits of the code displayed). Find the SRN in
F in the operator panel display. the SRN chapters and do the indicated action.
Diagnostic SRNs
An SRN is displayed when running diagnostics. 1. Record the SRN and location code.
2. Look up the SRN in the SRN chapters and
do the listed action.
You have an SRN. Look up the SRN in the SRN chapters and do
the listed action.
Note: Customer-provided SRNs should be
verified. This can be done by using the Display
Previous Results Service Aid or by running the
diagnostics again.
System Automatically Reboots
System automatically reboots. 1. Turn off the system unit power.
2. Turn on the system unit power and boot
from a removable media, disk, or LAN in
service mode.
3. Run the diagnostics in Problem
Determination Mode.
4. Select the All Resources option from the
Resource Selection menu to test all
resources.
5. If an SRN displays, lookup the SRN in the
SRN chapters and do the action listed.
6. If an SRN is not displayed, suspect a power
supply or power source problem.
Note: If this system does not have a
service processor, it may reboot without
displaying an SRN or error code. Go to the
″Boot Problems/Concerns″ in the system
service guide.
System does not Reboot When Reset Button is Pushed
System does not reboot (reset) when the reset Record SRN 111-999. Find the SRN in the SRN
button is pushed. chapters and do the indicated action.
ASYNC Communication Problems
You suspect an Async communication problem. 1. Run the Advanced Async Diagnostics on
the ports you are having problems with. If
an SRN is displayed, look up the SRN in
the SRN chapters and do the listed action.
2. If you suspect a problem with the Async
Concentrator, Remote Async Node, and so
on, refer to the documentation in Adapters,
Devices, and Cable Information for Multiple
Bus Systems on these devices and perform
any tests or checks listed.

20 Diagnostic Information for Multiple Bus Systems


Symptoms What You Should Do
SCSI Adapter Problems
You suspect a SCSI adapter problem. 1. Run the Online SCSI Adapter Diagnostic in
Problem Determination Mode. If an SRN is
SCSI Adapter Diagnostics can only be run on a
displayed, look up the SRN in the SRN
SCSI adapter that was not used for booting. chapters and do the listed action.
The POST tests any SCSI Adapter before
attempting to use it for booting. If the system 2. Use Chapter 8, “MAP 0050: SCSI Bus
was able to boot using a SCSI adapter, then Problems” on page 51.
the adapter is most likely good. Note: If you cannot load diagnostics
(standalone or online) go to MAP 1540 in
SCSI adapters problems are also logged into the service guide.
the error log and are analyzed when the Online
SCSI Diagnostics are run in Problem
Determination Mode. Problems are reported if
the number of errors is above defined
thresholds.
SCSI Bus Problems
You suspect a SCSI bus problem. 1. Use Chapter 8, “MAP 0050: SCSI Bus
Problems” on page 51.
2. Use the SCSI Bus Service Aid to exercise
and test the SCSI Bus.
Tape Drive Problems
You suspect a tape drive problem. 1. Refer to the tape drive documentation and
clean the tape drive.
2. Refer to the tape documentation and do any
listed problem determination procedures.
3. Run the Online Advanced Tape Diagnostics
in Problem Determination Mode. If an SRN
is displayed, look up the SRN in the SRN
chapters and do the listed action.
4. Use the Backup/Restore Media Service Aid
to exercise and test the drive and media.
5. Use Chapter 8, “MAP 0050: SCSI Bus
Problems” on page 51.
6. Use the SCSI Bus Service Aid to exercise
and test the SCSI bus.
7. Refer to the device section of Adapters,
Devices, and Cable Information for Multiple
Bus Systems for additional information and
Chapter 4, “MAP 0020: Problem
Determination Procedure” on page 29 of this
manual for problem determination
procedures.

Note: Information on tape cleaning and


tape-problem determination is normally either in
the tape drive operator guide or the system
operator guide.

Chapter 3. Fast Path MAP 21


Symptoms What You Should Do
CD-ROM Drive Problems
You suspect a CD-ROM drive problem. 1. Refer to the CD-ROM documentation and
do any listed problem determination
procedures.
2. Before servicing a CD-ROM Drive ensure
that it is not in use and that the power
connector is correctly attached to the drive.
If the load or unload operation does not
function, replace the CD-ROM drive.
3. Run the Online Advanced CD-ROM
Diagnostics in Problem Determination
Mode. If an SRN is displayed, look up the
SRN in the SRN chapters and do the listed
action.
4. If the problem is with a SCSI CD-ROM
drive, use Chapter 8, “MAP 0050: SCSI Bus
Problems” on page 51.
5. If the problem is with a SCSI CD-ROM
drive, use the SCSI Bus Service Aid to
exercise and test the SCSI Bus.
6. Refer to the device section of Adapters,
Devices, and Cable Information for Multiple
Bus Systems for additional information and
Chapter 4, “MAP 0020: Problem
Determination Procedure” on page 29 of this
manual for problem determination
procedures.

Note: Information on CD-ROM problem


determination is usually in the CD-ROM drive
operator guide or the system user’s guide.
SCSI Disk Drive Problems

22 Diagnostic Information for Multiple Bus Systems


Symptoms What You Should Do
You suspect a disk drive problem. 1. Run the Online Advanced Disk Diagnostics
in Problem Determination Mode. If an SRN
Disk problems are logged in the error log and
is displayed, look up the SRN in the SRN
are analyzed when the Online Disk Diagnostics
chapters and do the listed action.
are run in Problem Determination Mode.
Problems are reported if the number of errors is 2. Run Standalone Disk Diagnostics. If an
above defined thresholds. SRN is displayed, look up the SRN in the
SRN chapters and do the listed action.
If the diagnostics are booted from a disk, then 3. Use the Certify Disk Service Aid to verify
the diagnostics can only be run on those drives that the disk can be read.
that are not part of the root volume group. 4. Use Chapter 8, “MAP 0050: SCSI Bus
However, error log analysis is run if these
Problems” on page 51.
drives are selected. To run the disk diagnostic
tests on disks that are part of the root volume 5. Use the SCSI Bus Service Aid to exercise
group, the Standalone Diagnostics must be and test the SCSI Bus.
used. 6. Refer to the device section of Adapters,
Devices, and Cable Information for Multiple
Bus Systems for additional information and
Chapter 4, “MAP 0020: Problem
Determination Procedure” on page 29 of this
manual for problem determination
procedures.
Identify LED does not function on the drive Use the Identify a Device attached to a SES
plugged into the SES or SAF-TE backplane. Device Service aid listed under “SCSI Hot
Swap Manager” on page 210 on the suspect
drive LED. If the drive LED does not blink when
put into the identify state, use FFC 2D00 and
SRN source code ″B″ and go to Chapter 11,
“MAP 0210: General Problem Resolution” on
page 67.
Activity LED does not function on the drive Use the Certify Media Service aid (see“Certify
plugged into the SES or SAF-TE backplane. Media” on page 179) on the drive in the slot
containing the suspect activity LED. If the
activity LED does not intermittently blink when
running certify, use FFC 2D00 and SRN source
code ″B″ and go to Chapter 11, “MAP 0210:
General Problem Resolution” on page 67.
Diskette Drive Problems
You suspect a diskette drive problem. 1. Run the diskette drive diagnostics. If an
SRN is displayed, look up the SRN in the
SRN chapters and do the listed action.
2. Use the Diskette Media Service Aid to test
the diskette media.
3. Use the Backup/Restore Media Service Aid
to exercise and test the drive and media.
Token-Ring Problems

Chapter 3. Fast Path MAP 23


Symptoms What You Should Do
You suspect a Token-Ring Adapter or network 1. Run the Online Advanced Token-Ring
problem. Diagnostics in Problem Determination
Mode. If an SRN is displayed, look up the
SRN in the SRN chapters and do the listed
action.
2. Use the ping command to exercise and test
the network.
3. Refer to Chapter 4, “MAP 0020: Problem
Determination Procedure” on page 29 for
additional information and problem
determination procedures.
Ethernet Problems
You suspect an Ethernet Adapter or network 1. Run the Online Advanced Ethernet
problem. Diagnostics in Problem Determination
Mode. If an SRN is displayed, look up the
SRN in the SRN chapters and do the listed
action.
2. Use the ping command to exercise and test
the network.
3. Refer to Chapter 4, “MAP 0020: Problem
Determination Procedure” on page 29 for
additional information and problem
determination procedures.
Display Problems
You suspect a display problem. 1. Go to the Problem Determination
Procedures for the display.
2. Run diagnostics on the adapter that the
display is attached. If an SRN is displayed,
look up the SRN in the SRN chapters and
do the listed action.
3. Refer to Chapter 4, “MAP 0020: Problem
Determination Procedure” on page 29 for
additional information and problem
determination procedures.
Keyboard or Mouse
You suspect a keyboard or mouse problem. Run the device diagnostics. If an SRN is
displayed, look up the SRN in the SRN
chapters and do the listed action.

If you are unable to run diagnostics because


the system does not respond to the keyboard,
replace the keyboard or system planar.
Note: If the problem is with the keyboard it
could be caused by the mouse device. To
check, unplug the mouse and then recheck the
keyboard. If the keyboard works, replace the
mouse.

24 Diagnostic Information for Multiple Bus Systems


Symptoms What You Should Do
Printer and TTY Problems
You suspect a TTY terminal or printer problem. 1. Go to problem determination procedures for
the printer or terminal.
2. Check the port that the device is attached
to by running diagnostics on the port. If an
SRN is displayed, look up the SRN in the
SRN chapters and do the listed action.
3. Use the ″Testing the Line Printer″ procedure
in Chapter 26, “General Diagnostic
Information” on page 139 to test the
connection to the printer. If a problem
exists, replace the following in the order
listed:
a. Device cable
b. Port the printer or terminal is connected
to.
Other Adapter Problems
You suspect a problem on another adapter that 1. Run the Online Advanced Diagnostics in
is not listed above. Problem Determination on the adapter you
suspect. If an SRN is displayed, look up the
SRN in the SRN chapters and do the listed
action.
2. Refer to Chapter 4, “MAP 0020: Problem
Determination Procedure” on page 29 for
additional information and problem
determination procedures.
System Messages
A System Message is displayed. 1. If the message describes the cause of the
problem, attempt to correct it.
2. Look for another symptom to use.
Processor and Memory Problems
You suspect a memory problem. 1. Power off the system.
Memory tests are only done during POST. Only 2. Turn on the system unit power and load the
problems that prevent the system from booting Online Diagnostics in Service Mode.
are reported during POST. All other problems 3. Run either the sysplanar0 or the Memory
are logged and analyzed when the sysplanar0 option under the Advanced Diagnostics in
option under the Advanced Diagnostics Problem Determination Mode.
Selection menu is run. 4. If an SRN is displayed, record the SRN and
location code.
System Crashes are logged in the AIX Error
Log. The sysplanar0 option under the 5. Look up the SRN in the SRN chapters and
Advanced Diagnostic Selection menu is run in do the listed action.
Problem Determination Mode to analyze the
error.
Service Processor Problems

Chapter 3. Fast Path MAP 25


Symptoms What You Should Do

v Modem does not dial out or answer calls Remove the Service Processor and then run
using Service Processor functions. advanced diagnostics on the built-in serial
ports. If an SRN is reported, lookup the SRN
v Service Processor menus do not display or
and do the indicated action. If no SRN is
display incorrectly on a TTY terminal. reported, replace the Service Processor. If the
v Cannot input to the Service Processor problem remains after replacing the Service
menus using a TTY keyboard. Processor, replace the system planar.
Degraded Performance or Installed Memory Mismatch
Degraded Performance or Installed Memory Degraded Performance can be caused by
Mismatch memory problems that cause a reduction in the
size of available memory. To verify that the
system detected the full complement of
installed memory use one of the following
methods based on the level of AIX being used.
v AIX 4.2.1 and Higher
From the Task Selection Menu select the
’Display Resource Attribute’. From the
Resource Selection menu select one of the
listed memory resources. Verify the amount
of memory listed matches the amount
actually installed.
v All Other AIX Versions
Use the Display or Change Configuration
Service Aid to verify that all installed memory
is being detected. The Display Vital Product
Data (VPD) option shows the amount of
memory that is installed.
If an installed memory module or card does
not appear or appears as the wrong size,
replace it. If the problem is not corrected,
replace the card or board that contains the
missing memory.
Missing Resources
Missing Resources Note: ISA resources must be configured before
they appear in the configuration. The ISA
Adapter Configuration Service Aid is used to
configure ISA adapter for Standalone
Diagnostics. SMIT can be used to configure
during Online Diagnostics.

Use the ’Display or Change Configuration or


Vital Product Data (VPD) Service Aid’ to verify
that the resource was configured.

If an installed resource does not appear, check


that it is installed correctly. If you do not find a
problem, go to Chapter 4, “MAP 0020: Problem
Determination Procedure” on page 29.
Missing Path on MPIO Resource

26 Diagnostic Information for Multiple Bus Systems


Symptoms What You Should Do
Missing Path on MPIO Resource If a path is missing on an MPIO resource,
shown as the letter P in front of the resource in
the resource listing, go to Chapter 4, “MAP
0020: Problem Determination Procedure” on
page 29.
System Hangs or Loops When Running the OS or Diagnostics
The system hangs in the same application. Suspect the application. To check the system:
1. Power off the system.
2. Turn on the system unit power and load the
Online Diagnostics in Service Mode.
3. Select the All Resources option from the
Resource Selection menu to test all
resources.
4. If an SRN is displayed at anytime, record
the SRN and location code.
5. Look up the SRN in the SRN chapters and
do the listed action.
The system hangs in different applications. 1. Power off the system.
2. Turn on system unit power and load the
Online Diagnostics in Service Mode.
3. Select the All Resources option from the
Resource Selection menu to test all
resources.
4. If an SRN is displayed at anytime, record
the SRN and location code.
5. Look up the SRN in the SRN chapters and
do the listed action.
The system hangs when running diagnostics. Replace the resource that is being tested.
You Cannot Find the Symptom in This Table
All other problems. Go to Chapter 4, “MAP 0020: Problem
Determination Procedure” on page 29.
Exchanged FRUs Did Not Fix the Problem
A FRU or FRUs you exchanged did not fix the Go to Chapter 6, “MAP 0030: Additional
problem. Problem Determination” on page 45.
RAID Problems
You suspect a problem with a RAID. A potential problem with a RAID adapter exists.
Run diagnostics on the RAID adapter. Refer to
the RAID Adapters User’s Guide and
Maintenance Information or the service guide
for the RAID.
System Date and Time Problems

Chapter 3. Fast Path MAP 27


Symptoms What You Should Do

v The system does not retain the calendar 1. Run the sysplanar0 option under the
date after the system has been booted. Advanced Diagnostics in Problem
v The system does not retain the time of day Determination mode. If an SRN is reported,
after the system has been booted. record the SRN and location code
Note: It is normal for the system time of day information and do the indicated action for
to gain or lose a few seconds each month. the SRN.
2. Replace the TOD (NVRAM) battery. If this
does not fix the problem, replace the
system planar.
SSA Problems
You suspect an SSA problem. A potential problem with an SSA adapter exists.
Run diagnostics on the SSA adapter. If the
system has external SSA drives, refer to the
SSA Adapters User’s Guide and Maintenance
Information or the service guide for your disk
subsystem. If the system has internal SSA
drives, go to the SSA MAP in either the system
unit’s service guide or user’s guide.
Power Indicator Light is Not On
A drawer power indicator is not on. Refer to the Entry MAP section of the
Maintenance Analysis Procedures (MAPs) in
the system service manual.
System Power Problem
The system does not power on. Go to the Entry MAP in the service guide.
The system powers on when it should not. Go to the Entry MAP in the service guide.

28 Diagnostic Information for Multiple Bus Systems


Chapter 4. MAP 0020: Problem Determination Procedure

Purpose of This MAP


Use this MAP to get a service request number (SRN) if the customer or a previous
MAP provided none.

If you are unable to power the system on, refer to the MAP 1520 in the system’s
service guide.

Note: If another system connects to this system, refer to Chapter 27, “Using
Standalone and Online Diagnostics” on page 153 for pertinent information before
proceeding further.

Step 0020-1
Visually check the system for obvious problems such as unplugged power cables or
external devices that are powered off.

Did you find an obvious problem?


NO Go to “Step 0020-2”.
YES Fix the problem; then go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125.

Step 0020-2
Are the Online Diagnostics installed?

Note: If you are uncertain how to answer the above question, answer it yes.
NO If the operating system is running, perform its shutdown procedure. Get help if
needed. Go to “Step 0020-4” on page 30.
YES Go to “Step 0020-3” on page 30.

29
Step 0020-3
Note: When possible, run Online Diagnostics in Service Mode. Online diagnostics
perform additional functions, compared to Standalone Diagnostics.

Run Online Diagnostics in Concurrent Mode when the customer does not let you
power-off the system unit. To run Online Diagnostics in Service Mode, go to substep 5.
If the system unit is already running in the service mode and you want to run online
diagnostics, proceed to the question in this MAP, otherwise do substeps 1 through 4.
1. Log in with root authority or use CE login. If necessary, ask the customer for the
password.
2. Enter the diag -a command to check for missing resources.
a. If you see a command line prompt, proceed to substep 3 below.
b. If the DIAGNOSTIC SELECTION menu is displayed, with the letter M shown next
to any resource, select that resource, then press Commit (F7 key). Follow any
instructions displayed. If you are prompted with a message Do you want to
review the previously displayed error select Yes and press Enter. If an SRN
displays, record it, and go to “Step 0020-15” on page 39. If there is no SRN, go
to substep 3 below.
c. If MISSING RESOURCE menu is displayed, follow any instructions displayed. If
you are prompted with a message Do you want to review the previously
displayed error select Yes and press Enter. If an SRN displays, record it, and
go to “Step 0020-15” on page 39. If there is no SRN, go to substep 3 below.
3. Enter the diag command.
4. Go to “Step 0020-5” on page 32.
5. If the operating system is running, perform its shut down procedure (get help if
needed).
6. Turn off the system unit power and wait 45 seconds before proceeding.
7. Turn on the system unit power.
8. Load the Online Diagnostics in Service Mode (if needed, refer to the service guide).
9. Wait until the Diagnostic Operating Instructions display or the system appears to
have stopped.

Are the Diagnostic Operating Instructions Displayed?


NO Go to “Step 0020-16” on page 40.
YES Go to “Step 0020-5” on page 32.

Step 0020-4
1. Turn off the system unit power and wait 45 seconds before proceeding.
2. Turn on the system unit power. If the system supports Slow boot (See “About Slow
Boot” on page 2), do a slow boot on the system. If the system does not support
slow boot, do a normal boot
3. Load the Standalone Diagnostics in Service Mode. Refer to the system unit service
guide if needed.

30 Diagnostic Information for Multiple Bus Systems


4. Wait until the Diagnostic Operating Instructions display or the system appears to
have stopped.

Are the Diagnostic Operating Instructions Displayed?


NO Go to “Step 0020-16” on page 40.
YES Go to “Step 0020-5” on page 32.

Chapter 4. MAP 0020: Problem Determination Procedure 31


Step 0020-5
Are the Diagnostic Operating Instructions Displayed (screen number 801001) with
no obvious problem (for example, blurred or distorted)?
NO For display problems, go to “Step 0020-12” on page 37.
YES To continue with diagnostics, go to “Step 0020-6”.

Step 0020-6
Press the Enter key.

Is the FUNCTION SELECTION menu displayed (screen number 801002)?


NO Go to “Step 0020-13” on page 37.
YES Go to “Step 0020-7”.

Step 0020-7
1. Select the ADVANCED DIAGNOSTICS ROUTINES option.
Notes:
a. If the terminal type is not defined, do so now. You cannot proceed until this is
complete.
b. If you have SRNs from a Previous Diagnostics Results screen, process these
Previous Diagnostics Results SRNs prior to processing any SRNs you may have
received from an SRN reporting screen.
2. If the DIAGNOSTIC MODE SELECTION menu (screen number 801003) displays,
select the PROBLEM DETERMINATION option.
3. Find your system response in the following table. Follow the instructions in the
Action column.

Note: This table spans several pages.

System Response Action


Previous Diagnostic Results. Do you want to You have a pending item in the error log for
review the previously displayed error? which there is no corresponding Log Repair
Action. To see this error, select YES at the
prompt.

Information from the error log is displayed in


order of last event first. Record the error
code, the FRU names and the location code
of the FRUs.

Go to “Step 0020-15” on page 39


The RESOURCE SELECTION menu or the Go to “Step 0020-11” on page 35.
ADVANCED DIAGNOSTIC SELECTION menu is
displayed (screen number 801006).

32 Diagnostic Information for Multiple Bus Systems


System Response Action
The system halted while testing a resource. Record SRN 110-xxx, where xxx is the first
three digits of the menu number displayed in
the upper-right corner of the diagnostic menu.
If no menu number is displayed, use
Chapter 38, “FRU Cross-References” on
page 651 to obtain the failing function code
(FFC) for the device. Use the FFC code of
the device for xxx. Go to “Step 0020-15” on
page 39.
The MISSING RESOURCE menu is displayed or If the MISSING RESOURCE menu is
the letter M is displayed alongside a resource in displayed, follow the displayed instructions
the resource list. until either the ADVANCED DIAGNOSTIC
SELECTION menu or an SRN is displayed. If
an M is displayed in front of a resource
(indicating that it is missing) select that
resource then choose the Commit (F7 key).
Note: Run any supplemental media that may
have been supplied with the adapter or
device, and then return to substep 1 of “Step
0020-7” on page 32.

Notes:
1. If the SCSI Enclosure Services device
appears on the Missing Resource list
along with the other resources, select it
first.
2. ISA adapters cannot be detected by the
system. The ISA Adapter Configuration
Service Aid in Standalone Diagnostics
allows the identification and configuration
of ISA adapters.

If the ADVANCED DIAGNOSTIC SELECTION


menu is displayed, go to “Step 0020-11” on
page 35.

If an 8-digit error code is displayed, go to the


system’s service guide and find the error in
the ″Error Code to FRU Index″. Perform the
listed action.

If an SRN is displayed, record it, and go to


“Step 0020-15” on page 39.
The message The system will now continue the Go to “Step 0020-4” on page 30.
boot process is displayed continuously on the
system unit’s console.
The message Processing supplemental Call your service support structure.
diagnostic diskette media is displayed
continuously on the system unit’s console.

Chapter 4. MAP 0020: Problem Determination Procedure 33


System Response Action
The diagnostics begin testing a resource. Follow the displayed instructions.
Note: If the Problem Determination Option was
selected from the DIAGNOSTIC MODE If the No Trouble Found screen is displayed,
SELECTION menu, and if a recent error has press Enter.
been logged in the error log, the diagnostics
automatically begin testing the resource. If another resource is tested, repeat this step.

If the ADVANCED DIAGNOSTIC SELECTION


menu is displayed, go to “Step 0020-11” on
page 35.

If an SRN is displayed, record it, and go to


“Step 0020-15” on page 39. If an eight-digit
error code is displayed, record it and go to
the system unit’s service guide and find the
error in the ″Error Code to FRU Index″.
Perform the listed action.
The system did not respond to selecting the Go to “Step 0020-13” on page 37.
Advanced Diagnostics option.
A system unit with a beeper did not beep while Record SRN 111-947 and then go to “Step
booting. 0020-15” on page 39.
The system unit emits a continuous sound from Record SRN 111-947 and then go to “Step
the beeper. 0020-15” on page 39.
An SRN, or six-digit error code containing no Record the error code, the FRU names, and
dash (-), or an eight-digit error code is displayed. the location code for the FRUs. If an SRN is
displayed, go to “Step 0020-15” on page 39.
If a six-digit error code containing no dash (-)
or an 8-digit error code is displayed, go to
either the system’s or subsystem’s service
guide and find the error in the ″Error Code to
FRU Index″. Perform the listed action.
The system stopped with a 3-digit or 4-digit code Record SRN 101-xxx (where xxx is the
displayed in the operator panel display. rightmost three digits of the displayed code).
Go to “Step 0020-15” on page 39.
An 888 message is displayed in the operator Go to Chapter 9, “MAP 0070: 888 Sequence
panel display. in Operator Panel Display” on page 59.
Note: The 888 may or may not be flashing.

Step 0020-8
On the DIAGNOSTIC SELECTION or ADVANCED DIAGNOSTIC SELECTION menu,
look through the list of resources to make sure that all adapters and SCSI devices are
listed including any new resources.
Notes:
1. Resources attached to serial and parallel ports may not appear in the resource list.
2. ISA adapters cannot be detected by the system. The ISA Adapter Configuration
Service Aid in Standalone Diagnostics allows the identification and configuration of
ISA adapters.

34 Diagnostic Information for Multiple Bus Systems


3. If running diagnostics in a partition within a partitioned system, resources assigned
to other partitions will not be displayed on the resource list.

Did you find the all the adapters or devices on the list?
NO Go to “Step 0020-9”.
YES Go to “Step 0020-11”.

Step 0020-9
Is the new device or adapter an exact replacement for a previous one installed at
same location?
NO Go to “Step 0020-10”.
YES The replacement device or adapter may be defective. If possible, try installing
it in an alternate location if one is available; if it works in that location, then
suspect that the location where it failed to appear has a defective slot;
schedule time to replace the hardware that supports that slot. If it does not
work in alternate location, suspect a bad replacement adapter or device. If you
are still unable to detect the device or adapter, contact your service support
structure.

Step 0020-10
Is the operating system software to support this new adapter or device installed?
NO Load the operating system software.
YES The replacement device or adapter may be defective. If possible, try installing
it in an alternate location if one is available; if it works in that location, then
suspect that the location where it failed to appear has a defective slot;
schedule time to replace the hardware that supports that slot. If it does not
work in alternate location, suspect a bad replacement adapter or device. If you
are still unable to detect the device or adapter, contact your service support
structure.

Step 0020-11
Select and run the diagnostic test problem determination or system verification on one
of the following:
v The resources with which the customer is having problems. If the resource is not
shown on the DIAGNOSTIC SELECTION menu, then run diagnostics on its parent
(the adapter or controller to which the resource is attached).
v The resources you suspect are causing a problem.
v All resources.

Note: When choosing All Resources, interactive tests are not done. If no problem is
found running All Resources you should choose each of the individual
resouces on the selection menu to run diagnostics tests on to do the
interactive tests

Chapter 4. MAP 0020: Problem Determination Procedure 35


Find the response in the following table or follow the directions on the test results
screen.

Diagnostic Response Action


An SRN, six-digit error code containing no dash Record the error code, the FRU names, and
(-), or an eight-digit error code is displayed on the the location code for the FRUs. If an SRN is
screen. displayed, go to “Step 0020-15” on page 39.
If a six-digit error code containing no dash (-)
or an 8-digit error code is displayed, go to
either the system’s or subsystem’s service
guide and find the error in the ″Error Code to
FRU Index.″ Perform the listed action.
The TESTING COMPLETE menu and the No Press Enter and continue testing other
trouble was found message are displayed, and resources.
you have not tested all of the resources.
The TESTING COMPLETE menu and the No Go to “Step 0020-14” on page 38.
trouble was found message are displayed, and Note: If you have not run the sysplanar test,
you have tested all of the resources. do so before going to “Step 0020-14” on
page 38.
The system halted while testing a resource. Record SRN 110-xxx, where xxx is the first
three digits of the menu number displayed in
the upper-right corner of the diagnostic menu
screen. If no menu number is displayed, use
Chapter 38, “FRU Cross-References” on
page 651 to obtain the failing function code
(FFC) for the device. Use the FFC code of
the device for xxx.

Go to “Step 0020-15” on page 39.


When running the Online Diagnostics, an installed Ensure that the diagnostic support for the
device does not appear in the test list. device was installed. The Display
Note: If the missing device is an ISA adapter or Configuration service aid can be used to
a device connected to an ISA adapter, the device determine whether diagnostic support is
is not listed until you configure it. installed for the device.

Record SRN 110-101. Go to “Step 0020-15”


on page 39.
Note: Supplemental diskettes may be
required if service aids are run from
Standalone Diagnostics.
The IBM ARTIC960 Quad T1/E1 Adapter Install a PMC board if not already installed.
diagnostics displays a message indicating that the
interface board (PMC) is either not installed or is When running Online Diagnostics on any of
malfunctioning. the IBM ARTIC960 family of adapters and the
message indicates that the PMC (daughter
board) is not installed, but it is installed, do
the following:
v Reseat the PMC board, then run
diagnostics.
v If the response is the same, replace the
PMC and then go to Chapter 23, “MAP
0410: Repair Checkout” on page 125.

36 Diagnostic Information for Multiple Bus Systems


Diagnostic Response Action
The symptom was not found in the table. Go back to the Chapter 2, “Start of Call MAP”
on page 15.

Step 0020-12
The following step analyzes a console display problem.

Find your type of console display in the following table. Follow the instructions given in
the Action column.

Type of Console Display Action


TTY-type terminal Be sure the TTY terminal attributes are set correctly. See ″Running
the Diagnostic Programs from a TTY Terminal″ in Chapter 27, “Using
Standalone and Online Diagnostics” on page 153.

If you did not find a problem with the attributes, go to the


documentation for this type of TTY terminal, and continue problem
determination. If you do not find the problem, record SRN 111-259;
then go the “Step 0020-15” on page 39.
Graphics display Go to the documentation for this type of graphics display, and
continue problem determination. If you do not find the problem,
record SRN 111-82c; then go to “Step 0020-15” on page 39.
HMC (Hardware Go to MAP 1540 of the HMC Maintenance Guide. If HMC tests find
Management Console) no problem, there may be a problem with the communication
between the HMC and the managed system. If the HMC
communicates with the managed system through a network
interface, verify whether the network interface is functional. If the
HMC communicates with the managed system through the HMC
interface, check the cable between the HMC and the managed
system, if it is not causing the problem, suspect a configuration
problem of the HMC communications setup.″

Step 0020-13
There is a problem with the keyboard.

Find the type of keyboard you are using in the following table. Follow the instructions
given in the Action column.

Keyboard Type Action


Type 101 keyboard (U.S.). Identify by the size of Record SRN 111-736, then go to “Step
the Enter key. The Enter key is in only one 0020-15” on page 39.
horizontal row of keys.
Type 102 keyboard (W.T.). Identify by the size of Record SRN 111-922; then go to “Step
the Enter key. The Enter key extends into two 0020-15” on page 39.
horizontal rows.
Kanji-type keyboard. (Identify by the Japanese Record SRN 111-923; then go to “Step
characters.) 0020-15” on page 39.

Chapter 4. MAP 0020: Problem Determination Procedure 37


Keyboard Type Action
TTY terminal keyboard Go to the documentation for this type of TTY
terminal and continue problem determination.
HMC (Hardware Management Console) Go to MAP 1540 of the HMC Maintenance
Guide. If HMC tests find no problem, there
may be a problem with the communication
between the HMC and the managed system.
If the HMC communicates with the managed
system through a network interface, verify
whether the network interface is functional. If
the HMC communicates with the managed
system through the HMC interface, check the
cable between the HMC and the managed
system, if it is not causing the problem,
suspect a configuration problem of the HMC
communications setup.″

Step 0020-14
The diagnostics did not detect a problem.

If the problem is related to either the system unit or the I/O expansion box, refer to the
service guide for that unit.

If the problem is related to an external resource, use the problem determination


procedures, if available, for that resource.

If a problem occurs when running Online Diagnostics but not when running the
Standalone Diagnostics, suspect a software problem.

Check for the presence of supplemental diagnostic material, such as diskettes or


documentation.

This is possibly a problem with software or intermittent hardware. If you think that you
have an intermittent hardware problem, go to Chapter 7, “MAP 0040: Intermittent
Problem Isolation” on page 47.

38 Diagnostic Information for Multiple Bus Systems


Step 0020-15
Take the following actions:
1. Handle multiple SRNs and error codes in the following order:
a. 8-Digit Error Codes. Multiple 8-digit error codes listings are not always in the
correct order. See the ″Error Code to FRU Index″ in the system service guide to
identify those error codes that require special handling.
b. SRNs in the range of A01-xxx to A1D-xxx.
c. SRNs with a source code other than F or G.
d. SRNs with a source code of F. Run Online diagnostics in Advanced and
Problem Determination Mode to obtain maximum isolation.
e. SRNs with a source code of G.

Note: The priority for multiple SRNs with a source of G is determined by the
time stamp of the failure. Follow the action for the SRN with the earliest
time stamp first.
f. Device SRNs and error codes (5-digit SRNs).

If a group has multiple SRNs, it does not matter which SRN is handled first.
2. Find the SRN in Chapter 30, “Using the SRN List” on page 251.

Note: If the SRN is not listed, look for it in the following:


v Any supplemental service manual for the device
v The diagnostic problem report screen for additional information
v The ″Service Hints″ service aid in Chapter 27, “Using Standalone and
Online Diagnostics” on page 153
v The “CEREADME File” on page 140 (by using the Service Hints service
aid)
3. Perform the action listed.
4. If you replace a part, go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.

Chapter 4. MAP 0020: Problem Determination Procedure 39


Step 0020-16
Refer to “Configuration Program Indicators” on page 225 for definitions of configuration
program indicators. They are normally 0xxx on CHRP systems and Yxx on RSPC
systems (where Y is a digit or character other than A or F).

Is a Configuration Program Indicator Displayed?


NO Go to the Entry MAP in the service guide.
YES Record SRN 101-xxx (where xxx is the rightmost three digits or characters of
the Configuration Program Indicator). Go to “Step 0020-17”.

Step 0020-17
The physical location code, AIX location code, or device name displays on system units
with a multiple-line operator panel display if AIX 4.3.3 or later is installed.

Is a physical location code or an AIX location code displayed on the operator


panel display?
NO Go to “Step 0020-15” on page 39.
YES Record the location code, then go to “Step 0020-15” on page 39.

40 Diagnostic Information for Multiple Bus Systems


Chapter 5. MAP 0025: SCSI RAID Problem Determination Procedure

Purpose of This MAP


To determine if there is a problem with the SCSI RAID subsystem.

Step 0025-1
Determining the Status of the SCSI RAID Subsystem.

Ask the customer to determine the status of the RAID subsystem. Below is an example
of this procedure:
1. Login as root (if not already root).
2. Type smit pdam.
3. Select List PCI SCSI RAID Arrays.
4. Select the adapter associated with the RAID upon which you want to do problem
determination.
5. Press Enter.

Is the status of the RAID Array listed as optimal?


NO Go to “Step 0025-2”.
YES Fix the problem; then go to “Step 0025-12” on page 44.

Step 0025-2
Is the status of the RAID Array listed as Degraded?
NO Go to “Step 0025-3”.
YES Make a note of the failing drive Channel and ID, and go to Chapter 18, “MAP
0270: SCSI RAID Problem Resolution and Verification” on page 103 to replace
the drive on that channel.

Step 0025-3
Is the status of the RAID Array listed as Reconstructing?
NO Go to “Step 0025-5” on page 42.
YES Go to “Step 0025-4”.

Step 0025-4
Is the RAID Array reconstructing but no percentage is shown?
NO Wait for the RAID Array to complete reconstructing, then go to “Step 0025-12”
on page 44.
YES Go to “Step 0025-5” on page 42.

41
Step 0025-5
Is the status of the RAID Array listed as Defined?
NO Go to “Step 0025-11” on page 43.
YES Go to “Step 0025-6”.

Step 0025-6
Ask the customer to determine the status of the RAID adapter. For example, type:
lsdev -C -l scraidX

where X is the number of the corresponding RAID adapter.

Is the result of this command that adapter is listed in Defined state?


NO Go to “Step 0025-11” on page 43.
YES Go to “Step 0025-7”.

Step 0025-7
Ask the customer to remove the adapter and reconfigure it. For example, to remove the
adapter type:
rmdev -l scraidX

and to reconfigure the adapter, type:


cfgmgr -l scraidX

where X is the number of the corresponding RAID adapter.

Did the adapter become Available?


NO Go to “Step 0025-10” on page 43.
YES Go to “Step 0025-8”.

Step 0025-8
Ask the customer to configure the defined disk array. An example of this procedure:
1. Type smitty pdam
2. Select Configure a Defined PCI SCSI Disk Array.
3. Select the defined array that you want to make available.
4. A message displays indicating the outcome of the procedure. Make a note of the
message.
5. Press PF10 to exit.

Did the procedure fail?


NO Go to “Step 0025-9” on page 43.
YES Go to “Step 0025-10” on page 43.

42 Diagnostic Information for Multiple Bus Systems


Step 0025-9
Was the array listed in optimal state?
NO Using the new state of the array, go to “Step 0025-2” on page 41.
YES Go to “Step 0025-10”

Step 0025-10
Run Diagnostics on the RAID system.
1. Type diag.
2. Select Advanced Diagnostic Routines.
3. Select System Verification.
4. If any menus other than the Advanced Diagnostics Selection menu are displayed,
follow their instructions.
5. When the Advanced Diagnostic Selection menu displays, select scraidX (where
X is the ID of the SCSI RAID adapter). Press F7. (an alternative method of running
steps 2-6 from AIX command line is to type diag -v -d scraidX where X is the ID
of the SCSI RAID adapter).

Were any SRNs reported?


NO Contact you service support structure.
YES Go to Chapter 18, “MAP 0270: SCSI RAID Problem Resolution and
Verification” on page 103.

Step 0025-11
If the RAID array is not online, it is most likely due to multiple drive failures. If you
believe that a failed drive is actually good, ask the customer to revive a failing drive.
Below is an example of this procedure:
1. Login as root ( if not already root).
2. Type smit pdam.
3. Select Revive a failed Drive in a PCI SCSI Disk Array.

If the drive can be recovered, it will be put into Reconstructing or Degraded mode,
repeat “Step 0025-1” on page 41 using the indicated mode. If the drive cannot be
recovered, go to Chapter 18, “MAP 0270: SCSI RAID Problem Resolution and
Verification” on page 103 to replace the drive.

Chapter 5. MAP 0025: SCSI RAID Problem Determination Procedure 43


Step 0025-12
1. Select Advanced Diagnostic Routines.
2. Select Problem Determination.
3. If any menus other than the Advanced Diagnostics Selection menu are displayed,
follow their instructions.
4. When the Advanced Diagnostic Selection menu displays, select scraidX (where
X is the ID of the SCSI RAID adapter). Press F7. (an alternative method of running
substeps 2-6 from the AIX command line is to type diag -d scraidX where X is the
ID of the SCSI RAID adapter).

If the resource is in use and you do not wish to take it offline, select Testing Should
Stop. This will show information about the RAID subsystem including the address of the
failing disk drives used by that SCSI RAID channel and ID.

Note: Problem determination will not be performed unless the device is NOT in use.

Were any SRNs reported?


NO Go to “Step 0025-13”.
YES Go to Chapter 18, “MAP 0270: SCSI RAID Problem Resolution and
Verification” on page 103.

Step 0025-13
1. Type diag
2. Select Task Selection
3. Select Analyze Adapter Internal Log

Are there any Hard or Media errors reported on specific drives?


NO Go to “Step 0025-14”.
YES Go to Chapter 18, “MAP 0270: SCSI RAID Problem Resolution and
Verification” on page 103 to replace drives with media errors one at a time.

CAUTION:
Only for the 4-Channel PCI SCSI RAID adapter, drives will be decoded as
channels 0-3 rather than channels 1-4. So if an error is indicated on
channel 1 ID 4, the error is really on channel 2 ID 4.

Step 0025-14
Are there other RAID problems?
NO No RAID problems were found. Exit this MAP.
YES Contact your service support structure.

44 Diagnostic Information for Multiple Bus Systems


Chapter 6. MAP 0030: Additional Problem Determination

Purpose of This MAP


This MAP is used for problems that still occur after all FRUs indicated by the SRN or
error code have been exchanged.

Step 0030-1
Some external devices (including rack drawers that contain devices) have their own
problem-determination procedures. If the problem is related to an external device that
has its own problem-determination procedure, run those procedures if not already run. If
they do not correct the problem, continue with this MAP.

Step 0030-2
The problem may have been caused by a resource that has not been tested. System
Checkout tests all resources. If the Online Diagnostics are installed and you are able to
load them, then All Resources under the Diagnostic Selection menu should be run. If
you get a different SRN, then look up the SRN in the SRN chapters and do the listed
action. If you are unable to run All Resources under the Diagnostic Selection menu or
you do not get another SRN when running it, continue with this MAP.

Step 0030-3
If the problem is related to a SCSI device, SCSI bus, or SCSI controller, go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51. If you are unable to isolate
the problem with MAP 0050, continue with “Step 0030-4” on page 46.

45
Step 0030-4
1. Find the resource(s) that are identified by the SRN or error code in the following
table.
2. Perform the first action listed for the resource.
3. If you exchange a FRU or change a switch setting, test the resource again.
4. If the action does not correct the problem, perform the next action until all actions
have been tried. If an action says to exchange a FRU that you have already
exchanged, go to the next action. If an action corrects the problem, go to
Chapter 23, “MAP 0410: Repair Checkout” on page 125.
5. If you perform all of the actions and do not correct the problem, check the Service
Hints service aid for information. If the service aid does not help, call your service
support structure.

Failing Resource Repair Action


SCSI Device Exchange the SCSI Controller. Replace the power
supply.
Pluggable SCSI or IDE Controller Exchange the planar into which the adapter is plugged.
Keyboard, tablet, mouse, dials, LPFK, Check the cable attaching the device to its adapter. If
diskette drive you do not find a problem, exchange the device’s
adapter.
Pluggable adapters, CPU cards, and Determine whether the adapter contains any attached
controllers FRUs such as fuses, DRAMs, and crossover cables.
1. Check or exchange any attached FRU on the
resource.
2. If the adapter is plugged into a riser card, check or
exchange the riser card.
3. Exchange the planar into which the adapter is
plugged.

Note: To check for other FRUs, find the resource in


Chapter 38, “FRU Cross-References” on page 651; then
go to the FFC listed.
System and I/O planars Contact your service support structure.
Built-In serial ports Replace the Service Processor if present.
A device attached to the system by a 1. Replace the adapter for the device.
cable and an adapter.
2. Replace the cable to the device.
IDE Device Replace the cable between the IDE controller and the
device. If the IDE controller is packaged on a planar,
replace that planar, otherwise replace the adapter
containing the IDE controller.

46 Diagnostic Information for Multiple Bus Systems


Chapter 7. MAP 0040: Intermittent Problem Isolation

Purpose of This MAP


This MAP provides a structured way of analyzing intermittent problems. It consists of
two tables: Hardware Symptoms and Software Symptoms.

Because software or hardware can cause intermittent problems, consider all symptoms
relevant to your problem.

How to Use This MAP


This MAP contains information about causes of intermittent symptoms. In the following
tables, find your symptoms, and read the list of things to check.

When you exchange a FRU, go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125 to check out the system.

Hardware Symptoms
Note: This table spans several pages.

Symptom of Hardware Things to Check For


Problem
Any hardware log entry in the Use the Hardware Error Report service aid to view the error log
error log. and check for:
v Multiple errors on devices attached to the same SCSI bus.
v Multiple errors on devices attached to the same async adapter.
v Multiple errors on internally installed devices only.

Contact your service support structure for assistance with error


report interpretation.
Hardware-caused system v The connections on the CPU planar or CPU card
crashes
v Memory modules for correct connections
v Connections to the system planar.
v Cooling fans operational
v The environment for a too-high or too-low operating
temperature.
v Vibration: proximity to heavy equipment.
v If available, run the system memory test from the System
Management Services menu to check for intermittent memory
problems.

47
Symptom of Hardware Things to Check For
Problem
System unit powers off a few v Fan speed. Some fans contain a speed-sensing circuit. If one
seconds after powering On. of these fans is slow, the power supply powers the system unit
off.
v Correct voltage at the outlet into which the system unit is
plugged.
v Loose power cables and fan connectors, both internal and
external.
System unit powers off after v Excessive temperature in the power supply area.
running for more than a few
seconds. v Loose cable connectors on the power distribution cables.
v Fans turning at full speed after the system power has been on
for more than a few seconds.
Only internally installed Check the following items that are common to more than one
devices are failing. device:
v Ground connections on all of the disk drives and other types of
drives installed.
v Loose connections on the power cables to the planars, drives,
fans, and battery.
v System unit cooling. Is the input air temperature within limits?
Are all the fans running at full speed? Are any of the vent
areas blocked?
v Signal cables to the diskette drives, and the power supply.
v SCSI device signal cables for loose connectors and
terminators.
v Loose SCSI device address jumpers.
v Possible contamination of any device that has a cleaning
procedure. See the operator guide for cleaning instructions.
v Excessive static electricity.
v Correct voltage at the system unit power outlet

48 Diagnostic Information for Multiple Bus Systems


Symptom of Hardware Things to Check For
Problem
Only externally attached Check the following items that are common to more than one
devices are failing. device.
v Check the SCSI signal cables to the devices for loose
connectors and terminators.
v Check devices that use jumpers to set the SCSI address for
loose jumpers.
v Check any device that has a cleaning procedure for
contamination. See the operator guide for cleaning instructions.
v Check for excessive static electricity.
v Check the outlet that the device is plugged into for correct
voltage.
v Check the error log for entries for the adapter driving the failing
devices.
v Check the temperature of the devices. Are the cooling vents
blocked? Are the fans running?
v Check for other devices near the failing device that may be
radiating noise (displays, printers, and so on).

Software Symptoms
Symptom of Software Things to Check For
Problem
Any symptom you suspect is Use the software documentation to analyze software problems.
related to software.
Be sure to check RETAIN® for known problems with your type of
system unit or software.
Software-caused system Check the following software items:
crashes v Is the problem only with one application program?
v Is the problem only with one device?
v Does the problem occur on a recently installed program?
v Was the program recently patched or modified in any way?
v Is the problem associated with any communication lines?
v Check for static discharge occurring at the time of the failure.

Chapter 7. MAP 0040: Intermittent Problem Isolation 49


50 Diagnostic Information for Multiple Bus Systems
Chapter 8. MAP 0050: SCSI Bus Problems

Purpose of This MAP


Use this MAP to analyze problems with a SCSI bus.

For additional information about this adapter, see the Adapters, Devices, and Cable
Information for Multiple Bus Systems.

Considerations
v Remove power from the system before connecting and disconnecting cables or
devices to prevent hardware damage or erroneous diagnostic results.
v Also, use this MAP for SCSI adapters that are built into system boards or I/O boards.
Replace the system board or I/O board when the procedure calls for replacing the
adapter.
v If the failure is a terminator power failure (SRNs xxx-226, xxx-240, xxx-800), always
allow five minutes for the PTC to cool.
v The differential version of the adapter has socket-type terminators to support
high-availability. If this is the adapter’s configuration, the terminators would have
been removed from the adapter. MAP steps requiring the removal of the cable from
the adapter are inapplicable, since an adapter that is not terminated always fails
diagnostics. Proper SCSI diagnostics require proper termination. If the configuration
involves a Y-cable, leave it, with the appropriate terminator, attached to the adapter.
Or, place an external differential terminator on the external port.
v If the system uses shared DASD or high-availability configuration, be sure that the
other system sharing the devices is not using those devices. For additional
information concerning high-availability configurations, see Chapter 1, “Service Hints”
on page 1.
v For intermittent problems that cannot be resolved with this MAP, refer to Chapter 1,
“Service Hints” on page 1.
v If the SCSI bus is attached to a RAID subsystem, refer to the RAID subsystem
documentation for any problem determination.

Follow the steps in this MAP to isolate a SCSI bus problem.

Step 0050-1
Have recent changes been made to the SCSI configuration?
NO Go to “Step 0050-2” on page 52.
YES Go to “Step 0050-5” on page 52.

51
Step 0050-2
Are there any hot-swap devices controlled by the adapter?
NO Go to “Step 0050-3”.
YES Go to “Step 0050-11” on page 54.

Step 0050-3
Are there any devices other than hot-swappable devices controlled by the
adapter?
NO Go to “Step 0050-4”.
YES Go to “Step 0050-13” on page 54.

Step 0050-4
Is an enclosure or drawer that supports hot-swap devices controlled by the
adapter?
NO Go to “Step 0050-22” on page 57.
YES Go to “Step 0050-15” on page 55.

Step 0050-5
This step handles cases where recent changes have been made to the SCSI
configuration.

Using the first three digits of the SRN, refer to the FFC listing and determine if the
adapter is single-ended or differential.

Is the adapter a single-ended adapter?


NO Go to “Step 0050-6”.
YES Go to “Step 0050-7” on page 53.

Step 0050-6
The adapter’s termination jumper settings may be incorrect. Power off the system, and
inspect Jumper J7. Refer to the ″SCSI Cabling″ section of the Adapters, Devices, and
Cable Information for Multiple Bus Systems for the correct jumper settings.

Are the jumpers correct?


NO Go to “Step 0050-8” on page 53.
YES Go to “Step 0050-9” on page 53.

52 Diagnostic Information for Multiple Bus Systems


Step 0050-7
If the adapter is not being used in a high-availability configuration, be sure sockets
RN1, RN2, and RN3 are populated.

If the adapter is being used in a high-availability configuration, be sure sockets RN1,


RN2, and RN3 are not populated.

Go to “Step 0050-9”.

Step 0050-8
1. Correct the jumper settings and reinstall the adapter and all cables.
2. Power on the system, and run diagnostics in system verification mode on the
adapter.

Did the diagnostic pass?


NO Go to “Step 0050-9”.
YES Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.

Step 0050-9
Check for the following problems:
v Address conflicts between devices.
v Cabling problems such as; configurations that exceed the maximum cable lengths,
missing termination, or excessive termination.
Refer to the Adapters, Devices, and Cable Information for Multiple Bus Systems for
more details about supported SCSI cabling.

Did you find a problem?


NO Go to “Step 0050-2” on page 52.
YES Go to “Step 0050-10”.

Step 0050-10
1. Correct the problem.
2. Power on the system, and run diagnostics in system verification mode on the
adapter.

Did a failure occur?


NO Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.
YES Go to “Step 0050-2” on page 52.

Chapter 8. MAP 0050: SCSI Bus Problems 53


Step 0050-11
This step determines if a hot-swap device is causing the failure.
1. Power off the system.
2. Disconnect all hot-swap devices attached to the adapter.
3. Power on the system, and boot the system in the same mode that you were in
when you received the symptom that led you to this MAP.
4. If the Missing Options menu displays, select the The resource has been turned
off, but should remain in the system configuration option for all the devices that
were disconnected.
5. Run the diagnostics in system verification mode on the adapter.

Did a failure occur?


NO Go to “Step 0050-12”.
YES Go to “Step 0050-3” on page 52.

Step 0050-12
Power off the system. Reconnect the hot-swap devices one at time. After reconnecting
each device, follow this procedure:
1. Power on the system.
2. Rerun the diagnostics on the adapter.
3. If the adapter fails, the problem may be with the last device reconnected. Perform
these substeps:
a. Follow repair procedures for that last device.
b. Rerun diagnostics on the adapter.
c. If diagnostics fail, replace the SES backplane corresponding to the slot for the
device.
d. Rerun diagnostics.
e. If diagnostics fail, replace the last device.
f. Rerun diagnostics on the adapter.
g. If diagnostics pass, go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125. Otherwise, contact your support center.

Note: A device problem can cause other devices attached to the same SCSI
adapter to go into the Defined state. Ask the system administrator to
make sure that all devices attached to the same SCSI adapter as the
device that you replaced are in the Available state.
4. If no errors occur, the problem could be intermittent. Make a record of the problem.
Running the diagnostics for each device on the bus may provide additional
information.

Step 0050-13
This step determines if a device other than a hot-swappable device is causing the
failure. Follow these steps:

54 Diagnostic Information for Multiple Bus Systems


1. Power off the system.
2. Disconnect all devices attached to the adapter.
3. Power on the system.
4. If the Missing Options menu displays, select the The resource has been turned
off, but should remain in the system configuration option for all the devices that
were disconnected.
5. Run the diagnostics in system verification mode on the adapter.

Did a failure occur?


NO Go to “Step 0050-14”.
YES Go to “Step 0050-4” on page 52.

Step 0050-14
Reconnect the devices one at time. After reconnecting each device, follow this
procedure:
1. Rerun the diagnostics in system verification mode on the adapter.
2. If there is a failure, the problem should be with the last device reconnected. Follow
the repair procedures for that device, then go to Chapter 23, “MAP 0410: Repair
Checkout” on page 125.
3. If no errors occur, the problem could be intermittent. Make a record of the problem.
Running the diagnostics for each device on the bus may provide additional
information.

Step 0050-15
This step determines if the SCSI Enclosure Services (SES) is the problem. Note that
the SES is referred to as the DASD controller in some systems.

Refer to the system or enclosure service guide to determine if the SES (DASD
controller) is a FRU that plugs into the backplane or is integrated on the backplane.

Does the SES (DASD controller) plug into the backplane?


NO Go to “Step 0050-18” on page 56.
YES Go to “Step 0050-16”.

Step 0050-16
Follow these steps:
1. Power off the system.
2. Remove the SES (DASD controller). Locate the SES (DASD controller) part number
under FFC 199.
3. Power on the system.
4. If the Missing Options menu displays, select the The resource has been turned
off, but should remain in the system configuration option for all the devices that
were disconnected.

Chapter 8. MAP 0050: SCSI Bus Problems 55


5. Run the diagnostics in system verification mode on the adapter.

Did a failure occur?


NO Go to “Step 0050-17”.
YES Go to “Step 0050-18”.

Step 0050-17
Follow these steps:
1. Power off the system.
2. Replace the SES (DASD controller).
3. Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.

Step 0050-18
Follow these steps:
1. Power off the system.
2. Disconnect all cables attached to the adapter. For SCSI differential adapters in a
high-availability configuration, see “Considerations” on page 51.
3. Power on the system.
4. If the Missing Options menu displays, select the The resource has been turned
off, but should remain in the system configuration option for all the devices that
were disconnected.
5. Run the diagnostics in system verification mode on the adapter.

Did a failure occur?


NO Go to “Step 0050-19”.
YES Replace the adapter, then go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125.

Step 0050-19
Follow these steps:
1. Power off the system.
2. Reconnect the cables to the adapter.

Does the SES (DASD controller) plug into the backplane?


NO Go to “Step 0050-20”.
YES Go to “Step 0050-21” on page 57.

Step 0050-20
Follow these steps:
1. Replace the SES (DASD controller). Locate the SES (DASD controller) part number
under FFC 199.
2. Power on the system.

56 Diagnostic Information for Multiple Bus Systems


3. If the Missing Options menu displays, select the The resource has been turned
off, but should remain in the system configuration option for all the devices that
were disconnected.
4. Run the diagnostics in system verification mode on the adapter.

Did a failure occur?


NO Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.
YES Go to “Step 0050-21”.

Step 0050-21
One of the cables remaining in the system is defective. Refer to FFC 190 for the cable
part numbers. Replace the parts one at time in the order listed. Follow these steps for
each FRU replaced:
1. Rerun the diagnostics for the adapter.
2. If there is any failure, continue with the next FRU.
3. If there is no failure, go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.

Step 0050-22
Follow these steps:
1. Power off the system.
2. Disconnect all cables attached to the adapter.
3. Power on the system.
4. If the Missing Options menu displays, select the The resource has been turned
off, but should remain in the system configuration option for all the devices that
were disconnected.
5. Run the diagnostics on the adapter.

Did a failure occur?


NO Go to “Step 0050-23”.
YES Replace the adapter, then go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125.

Step 0050-23
One of the cables remaining in the system is defective. Refer to FFC 190 for the cable
part numbers. Replace the parts one at time in the order listed. Follow these steps for
each FRU replaced:
1. Rerun the diagnostics for the adapter.
2. If there is any failure, continue with the next FRU.
3. If there is no failure, go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.

Chapter 8. MAP 0050: SCSI Bus Problems 57


58 Diagnostic Information for Multiple Bus Systems
Chapter 9. MAP 0070: 888 Sequence in Operator Panel Display

Purpose of This MAP


An 888 sequence in operator panel display suggests that either a hardware or software
problem has been detected and a diagnostic message is ready to be read.

Note: The 888 may or may not be flashing on the operator panel display.

Step 0070-1
Perform the following steps to record the information contained in the 888 sequence
message.
1. Wait until the 888 sequence displays.
2. Record, in sequence, every code displayed after the 888. On systems with a 3-digit
or a 4-digit operator panel, you may need to press the system’s ″reset″ button to
view the additional digits after the 888. Stop recording when the 888 digits reappear.
3. Go to “Step 0070-2”.

Step 0070-2
Using the first code that you recorded, use the following list to determine the next step
to use.
Type 102 Go to “Step 0070-3”.
Type 103 Go to “Step 0070-4” on page 60.

Step 0070-3
A Type 102 message generates when a software or hardware error occurs during
system execution of an application. Use the following information to determine the
content of the type 102 message. Descriptions of the crash codes and the dump status
codes are in Chapter 29, “Diagnostics Numbers and Location Codes” on page 225.

The message readout sequence is:


102 = Message type
RRR = Crash code (the three-digit code that immediately follows the 102)
SSS = Dump status code (the three-digit code that immediately follows the Crash code).

Record the Crash code and the Dump Status from the message you recorded in “Step
0070-1”. For an explanation of the Dump Status or the Crash Codes, see Chapter 29,
“Diagnostics Numbers and Location Codes” on page 225.

59
Are there additional codes following the Dump Status?
No Go to “Step 0070-5”.
YES The message also has a type 103 message included in it. Go to “Step 0070-4”
to decipher the SRN and field replaceable unit (FRU) information in the Type
103 message.

Note: Type 102 messages have no associated SRNs.

Step 0070-4
A Type 103 message generates upon hardware error detection. Use the following steps
and information you recorded in “Step 0070-1” on page 59 to determine the content of
the Type 103 message.

The message readout sequence is:

103 = Message type


(x)xxx (y)yyy = SRN
(where (x)xxx = the three- or four-digit code following the 103 and (y)yyy is the three- or
four-digit code following the (x)xxx code).
1. Record the SRN and FRU location codes from the recorded message.
2. Find the SRN in the Service Request Number List and do the indicated action.

Note: The only way to recover from an 888 type of halt is to turn off the system unit.

Step 0070-5
Perform the following steps:
1. Turn off the system unit power.
2. Turn on the system unit power, and load the online diagnostics in service mode.
3. Wait until one of the following conditions occurs:
v You are able to load the diagnostics to the point where the Diagnostic Mode
Selection menu displays.
v The system stops with an 888 sequence.
v The system appears hung.

Is the Diagnostic Mode Selection menu displayed?


No Go to Entry MAP in the system unit service guide.
Yes Go to “Step 0070-6” on page 61.

60 Diagnostic Information for Multiple Bus Systems


Step 0070-6
Run the All Resources options under Advanced Diagnostics in Problem Determination
Mode.

Was an SRN reported by the diagnostics?


No This is possibly a software-related 888 sequence. Follow the procedure for
reporting a software problem.
Yes Record the SRN and its location code information. Find the SRN in the SRN
Listing and do the indicated action.

Chapter 9. MAP 0070: 888 Sequence in Operator Panel Display 61


62 Diagnostic Information for Multiple Bus Systems
Chapter 10. MAP 0080: System Bus Problem Isolation

Purpose of This MAP


Use this MAP to analyze a bus problem that does not prevent the system from booting.

Note: Some devices installed in the system may require the loading of supplemental
diskettes for diagnostic support.

Step 0080-1
1. Perform a system shutdown and then, if necessary, turn off the system unit power.
2. Locate the diagnostic CD-ROM disc.
3. Turn on the system unit power, and then load the diagnostic CD-ROM disc into the
CD-ROM drive.
4. Load the Standalone Diagnostics.
5. Wait until the ″Please Define the System Console″ screen displays or all system
activity appears to have stopped.

Is the ″Please Define the System Console″ screen displayed?


No The symptom has changed. Use MAP 1540 in the system unit’s service guide.
Yes Go to “Step 0080-2”.

Step 0080-2
Follow the displayed instructions until the Installed Resources menu displays.

Are all of the installed PCI adapters listed on the Installed Resources menu?
No Go to “Step 0080-3” on page 64 and make a note of all PCI adapters not listed
and their locations.
Yes You may have an intermittent problem. If you think that you have an
intermittent problem, go to Chapter 7, “MAP 0040: Intermittent Problem
Isolation” on page 47.

63
Step 0080-3
1. Perform a system shutdown, and then, if necessary, turn off the system unit power.
2. Remove all but one of the PCI adapters that was not listed on the Installed
Resources menu.

Note: If only one adapter is present, do not remove it.


3. Turn on the system unit power, and load standalone diagnostics from the CD-ROM.
4. Wait until the ″Please define the System Console″ screen displays or all system
activity appears to have stopped.

Is the ″Please Define the System Console″ screen displayed?


No The symptom has changed. Use MAP 1540 in the system unit’s service guide.
Yes Go to “Step 0080-4”.

Step 0080-4
Follow the displayed instructions until the Installed Resources menu displays.

Is the adapter that you did not remove shown as an installed resource?
No Record SRN 111-78C and make a note of the adapter you just installed. Look
up the SRN in the SRN listings and perform the indicated action.
Yes Go to “Step 0080-5”.

Step 0080-5
Have you installed all of the removed adapters?
No Go to “Step 0080-6”.
Yes Call your service support structure.

Step 0080-6
1. Perform a system shutdown and then, if necessary, turn off the system unit power.
2. Install one of the remaining removed adapters into its original location.
3. Turn on the system unit power, and load Standalone Diagnostics from the CD-ROM.
4. Wait until the ″Please Define the System Console″ screen displays or all system
activity appears to stop.

Is the ″Please Define the System Console″ screen displayed?


No The symptom has changed. Use MAP 1540 in the system unit’s service guide.
Yes Go to “Step 0080-7” on page 65.

64 Diagnostic Information for Multiple Bus Systems


Step 0080-7
Follow the displayed instructions until the Installed Resources menu displays.

Is the adapter that you just installed shown as an installed resource?


No Record SRN 111-78C and make a note of the adapter you just installed. Look
up the SRN in the SRN listings and perform the indicated action.
Yes Go to “Step 0080-5” on page 64.

Chapter 10. MAP 0080: System Bus Problem Isolation 65


66 Diagnostic Information for Multiple Bus Systems
Chapter 11. MAP 0210: General Problem Resolution

Purpose of This MAP


Use this MAP to exchange the FRUs in the order of their failure probability.

Step 0210-1
Read the following information before proceeding.
v Version 4.3.3 and later diagnostics display the part number and the physical location
code, if available, on the Problem Report screen. The parts are listed in
probability-of-failure order.
v Part numbers display if they are available from vital product data (VPD). If the part
number displays, use it in place of the part number in the FFC List. In some cases,
the part number provided by the VPD may be incorrect. In that case, use the part
number in the FFC list.
v When identifying the location of a planar or a plug-in card, the physical location code
may contain the failing FRU’s extended location information. For additional
information, see “Location Codes for RSPC Model Architecture System Units” on
page 242, “Location Codes for CHRP Model Architecture System Units” on page 244,
or the system unit’s service guide.

Go to “Step 0210-2”.

Step 0210-2
Find the failing function codes in the “Failing Function Code List” on page 566, and if
not already recorded, record the FRU part number and description of each FRU.

Do you want to exchange this FRU as a hot-plug FRU?


NO Go to “Step 0210-3”.
YES Go to Chapter 12, “MAP 0220: Hot-Swap FRU Problem Resolution” on
page 77.

Step 0210-3
1. Referring to “Service Request Number Lists” on page 252, record the SRN source
code and the failing function codes in the order of their listing, if not already
recorded.
2. Find the failing function codes in the ″Failing Function Code List,″ refer to
Chapter 37, “Failing Function Codes (FFCs)” on page 563, and if not already
recorded, record the part number and description for each FRU.
3. If the operating system is running, perform the operating system’s shutdown
procedure (get help if needed).
4. Turn off the system power.

67
Exchange one of the FRUs (normally the first one listed).

To verify the repair, find the SRN source code that you recorded in the following table.
Go to the step indicated in the Action column.

SRN Source Code Action


A Go to “Step 0210-8” on page 70.
B Go to “Step 0210-8” on page 70.
C Go to “Step 0210-4”.
D Go to “Step 0210-8” on page 70.
E Go to “Step 0210-8” on page 70.
F Go to “Step 0210-8” on page 70.
G Go to “Step 0210-14” on page 72.
H Go to “Step 0210-19” on page 73.

Step 0210-4
The following steps handle the problems when the system does not detect a resource.

Note: Use the following substeps for the SRNs having source code: C.
1. Turn on the system power.
2. Load Online Diagnostics in Service Mode (refer to the system’s service guide if
needed).
3. Wait until the diagnostics are loaded or the system appears to stop.

Were you able to load the diagnostics?


NO The symptom has changed. Check for loose cards, cables, and obvious
problems. If you do not find a problem, go to the system unit’s service guide.
YES Go to “Step 0210-5” on page 69.

68 Diagnostic Information for Multiple Bus Systems


Step 0210-5
1. Press Enter.
2. Select the Advanced Diagnostics option.

Note: If the terminal type is not defined, you are prompted to define it. You cannot
continue until this is done.
3. When the DIAGNOSTIC MODE SELECTION menu displays, select System
Verification.

Is the MISSING RESOURCE menu displayed?


NO This completes the repair. Go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125.
YES Go to “Step 0210-6”.

Step 0210-6
Look at the failing function codes and the FRU part numbers you recorded for this SRN.

Have you exchanged all the FRUs that correspond to the failing function codes?
NO Go to “Step 0210-7”.
YES The SRN did not identify the failing FRU. Go to Chapter 6, “MAP 0030:
Additional Problem Determination” on page 45.

Step 0210-7
1. After performing a shutdown of the operating system, turn off the system unit power.
2. Remove the new FRU and install the original FRU.
3. Exchange the next FRU in the list.
4. Turn on the system unit power.
5. Load the Online Diagnostics in Service Mode. Refer to the system unit service
guide if needed.
6. Wait until the diagnostics are loaded or the system appears to stop.

Were you able to load the diagnostics?


NO The symptom has changed. Check for loose cards, cables, and obvious
problems. If you do not find a problem, go to the system’s service guide.
YES Go to “Step 0210-5”, and repeat the steps.

Chapter 11. MAP 0210: General Problem Resolution 69


Step 0210-8
Note: Run Online Diagnostics, if possible. If the system planar or battery has been
replaced and you are loading diagnostics from a server over a network, it may
be necessary for the customer to set the network boot information. The system
time and date information should also be set when the repair is completed.
1. Turn on the system power.
2. Load either the Online or Standalone Diagnostics in Service Mode. Refer to the
system’s service guide if needed.
3. Wait until the diagnostics are loaded or the system appears to stop.

Were you able to load the diagnostics?


NO The symptom has changed. Check for loose cards, cables, and obvious
problems. If you do not find a problem, go to Chapter 4, “MAP 0020: Problem
Determination Procedure” on page 29 and get a new SRN.
YES Go to “Step 0210-9”.

Step 0210-9
1. Press Enter.
2. Select the Advanced Diagnostics Routines option.

Note: If the terminal type is not defined, you are prompted to define it. You cannot
continue until this is done.
3. If the MISSING RESOURCES menu displays, skip the next step and answer the
question below. If it does not display, proceed to the next substep.
4. When the DIAGNOSTIC MODE SELECTION menu displays, select the System
Verification option.

Is the ADVANCED DIAGNOSTIC SELECTION menu displayed?


NO Go to “Step 0210-15” on page 73.
YES Go to “Step 0210-10” on page 71.

70 Diagnostic Information for Multiple Bus Systems


Step 0210-10
Select and run the diagnostics for the FRU you exchanged, and any attached devices
to the FRU exchange. If the FRU you exchanged does not appear on the resource
selection screen, select sysplanar0.

Note: The RESOURCE REPAIR ACTION menu allows a repair action to be logged for
the resource being tested. This prevents Error Log Analysis from reporting
problems on FRUs that have been replaced. If the RESOURCE REPAIR
ACTION menu displays, perform the following:
1. Select the resource that has been replaced from the menu.
2. After all selections have been made, select Commit (F7 key).

Did the FRU pass the test?


NO Go to “Step 0210-11”.
YES This completes the repair. Go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125.

Step 0210-11
Look at the failing function codes and FRU part numbers you recorded for this SRN.

Have you exchanged all the FRUs that correspond to the failing function codes?
NO Go to “Step 0210-12”.
YES The SRN did not identify the failing FRU. Go to Chapter 6, “MAP 0030:
Additional Problem Determination” on page 45.

Step 0210-12
1. After performing a shutdown of the operating system, turn off the system unit power.
2. Remove the new FRU and install the original FRU.
3. Exchange the next FRU in the list.
4. Turn on the system unit power.
5. Load either the Online or Standalone Diagnostics in Service Mode. Refer to the
system’s service guide if needed.
6. Wait until the diagnostics are loaded or the system appears to stop.

Were you able to load the diagnostics?


NO The symptom has changed. Check for loose cards, cables, and obvious
problems. If you do not find a problem, go to the system’s service guide.
YES Go to “Step 0210-13” on page 72.

Chapter 11. MAP 0210: General Problem Resolution 71


Step 0210-13
1. Press Enter.
2. Select the Advanced Diagnostics Routines option.
3. If the MISSING RESOURCES menu displays, skip the rest of these steps and
answer the question below. If it does not display, proceed to the next substep.
4. When the DIAGNOSTIC MODE SELECTION menu displays, select the System
Verification option.

Note: If the terminal type is not defined, you are prompted to define it. You cannot
continue until this is done.

Is the ADVANCED DIAGNOSTIC SELECTION menu displayed?


NO Go to “Step 0210-15” on page 73.
YES Go to “Step 0210-10” on page 71.

Step 0210-14
Every time the Problem Determination option is selected from the Diagnostics Mode
Selection menu, the error log for the preceding time period is analyzed, and problems
are assigned the SRN source: G. Although a FRU may have already been replaced,
based on that error log analysis, repeated selection of the Problem Determination
option continues to reflect the same error for a period of time. The System Verification
option does not perform error analysis. Ensure that the indicated failing FRU has not
been replaced in the previous week.

Has the FRU called out by this SRN been replaced within the past week?
NO Go to “Step 0210-8” on page 70.
YES Disregard this SRN. If the Problem Determination option needs to be run,
use the operating system’s errclear command to delete the error log entry for
the replaced resource. If more information is needed, see the operating system
Commands Reference. Go to Chapter 4, “MAP 0020: Problem Determination
Procedure” on page 29.

72 Diagnostic Information for Multiple Bus Systems


Step 0210-15
Is the Missing Resource menu displayed?
NO The symptom has changed. Check for loose cards, cables, and obvious
problems. If you do not find a problem, go to the Chapter 4, “MAP 0020:
Problem Determination Procedure” on page 29 and get a new SRN.
YES Go to “Step 0210-16”.

Step 0210-16
Was on of the missing resources attached to SES, SAF-TE, or DASD backplane?
NO Go to “Step 0210-18”.
YES Go to “Step 0210-17”.

Step 0210-17
A defective backplane may cause phantom devices to appear at specific SCSI
addresses. Look through the configuration of SCSI devices attached to the backplane
you replaced and verify that the devices shown are actually present in the configuration.
If you find any extra SCSI devices that are not present in the system, remove them
from the configuration (check with the system administrator to verify the actual
configuration of SCSI devices that should be attached to the backplane).

Rerun diagnostics choosing the Advanced Diagnostics Routines option.

Do you still have missing resources attached to SES, SAF-TE, or DASD


backplane?
NO Go to “Step 0210-24” on page 75.
YES Go to “Step 0210-18”.

Step 0210-18
Follow the displayed instructions. When you finish processing the missing resources,
answer the following:

Did you get an SRN?


NO Go to “Step 0210-24” on page 75.
YES Go to “Step 0210-23” on page 75.

Step 0210-19
The following steps handle the problem when the machine stops with an 888 sequence
displayed in the operator panel display while it is loading diagnostics.
1. Power on the system and load the Online Diagnostics in Service Mode (refer to the
system’s service guide if needed).
2. Wait until one of the following conditions occurs and answer the question.
v The machine stops for at least three minutes with a steady number in the
operator panel display.

Chapter 11. MAP 0210: General Problem Resolution 73


v An 888 sequence displays in the operator panel display.
v The operator panel display is blank.
v The DIAGNOSTIC OPERATING INSTRUCTIONS displays.

Did the system stop with an 888 sequence in the operator panel display?
NO This completes the repair. Go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125.
YES Go to “Step 0210-20”.

Step 0210-20
1. Read out the message in the operator panel display. If needed see Chapter 9, “MAP
0070: 888 Sequence in Operator Panel Display” on page 59.
2. Find and record the SRN in the message.
3. Find and record the location codes for the FRUs in the message.

Are the SRN and the location codes the same as the SRN you were analyzing?
NO Go to “Step 0210-1” on page 67 and analyze the new SRN.
YES Go to “Step 0210-21”.

Step 0210-21
Look at the failing function codes and FRU part numbers you recorded for this SRN.

Have you exchanged all the FRUs that correspond to the failing function codes?
NO Go to “Step 0210-22” on page 75.
YES The SRN did not identify the failing FRU. Go to Chapter 6, “MAP 0030:
Additional Problem Determination” on page 45.

74 Diagnostic Information for Multiple Bus Systems


Step 0210-22
1. Set the power switch on the system unit to Off.
2. Remove the new FRU and install the original FRU.
3. Replace FRU parts in the order the FFCs are listed.
4. Power on the system.
5. Load the Online Diagnostics in Service Mode (refer to the system’s service guide if
needed).
6. Wait until one of the following conditions occurs and answer the question.
v The machine stops for at least three minutes with a steady number in the
operator panel display.
v An 888 sequence displays in the operator panel display.
v The operator panel display is blank.
v The DIAGNOSTIC OPERATING INSTRUCTIONS displays.

Did the system stop with an 888 sequence in the operator panel display?
NO This completes the repair. Go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125.
YES Go to “Step 0210-21” on page 74.

Step 0210-23
Is the SRN the Same as the Original SRN?
NO The symptom has changed. Check for loose cards, cables, and obvious
problems. If you do not find a problem, go to the Chapter 4, “MAP 0020:
Problem Determination Procedure” on page 29 and get a new SRN.
YES Go to “Step 0210-24”.

Step 0210-24
1. Exit the Missing Resources menu.
2. When the DIAGNOSTIC MODE SELECTION menu displays, select the System
Verification option.
3. Go to “Step 0210-10” on page 71.

Chapter 11. MAP 0210: General Problem Resolution 75


76 Diagnostic Information for Multiple Bus Systems
Chapter 12. MAP 0220: Hot-Swap FRU Problem Resolution

Purpose of This MAP


Use this MAP to exchange hot-swappable FRUs.

Note: The FRU you want to hot plug might have a defect on it that can cause the
hot-plug operation to fail. If, after following the hot- plug procedure, you continue
to get an error message that indicates that the hot-plug operation has failed,
schedule a time for deferred maintenance when the system containing the FRU
can be powered down. Then go to MAP 210, “Step 0210-2” on page 67 and
answer NO to the question Do you want to exchange this FRU as a hot-plug
FRU?.

Attention: If the FRU is a disk drive or an adapter, ask the system administrator to
perform any steps necessary to prepare the device for removal.

Step 0220-1
1. If the system displayed a FRU part number on the screen, use that part number to
exchange the FRU.
If there is no FRU part number displayed on the screen, refer to the SRN listing.
Record the SRN source code and the failing function codes in the order listed.
2. Find the failing function codes in the FFC listing, and record the FRU part number
and description of each FRU.
3. Refer to the removal and replacements procedures in your system’s service guide
or the PCI Adapter Placement Reference Guide to determine if the FRU is
hot-swappable.

Does this system unit support hot-swapping of the first FRU listed?
NO Go to MAP 0210.
YES Go to “Step 0220-2”.

Step 0220-2
Is the FRU a hot-swap power supply or fan?
NO Go to “Step 0220-4” on page 78.
YES Go to “Step 0220-3”.

Step 0220-3
Note: Refer to the system unit’s service guide for removal and replacement
procedures.
1. Remove the old FRU.
2. Install the new FRU.
3. Enter the diag command.

77
Go to “Step 0220-14” on page 81.

Step 0220-4
Is the FRU a hot-plug PCI adapter?
NO Go to “Step 0220-5”.
YES Go to “Step 0220-12” on page 80.

Step 0220-5
Is the FRU a SCSI hot-plug device?
NO Go to “Step 0220-11” on page 79.
YES Go to “Step 0220-6”.

Step 0220-6
Is the hot-plug drive located within a system unit?
NO Go to “Step 0220-8”.
YES Go to “Step 0220-7”.

Step 0220-7
Refer to the system’s service guide in the ″Removing Hot-Plug SCSI Disk Drives″
section under ″Removal and Replacement Procedures″ for information about replacing
hot-plug SCSI Disk Drives.

Go to “Step 0220-13” on page 80.

Step 0220-8
Does the hot-plug drive’s enclosure have a system guide with procedures for
Removing and Replacing SCSI Disk drives?
NO Go to “Step 0220-9”.
YES If a hot-plug procedure exists, use that procedure to remove the old hot-plug
SCSI disk drive and replace it with a new hot-plug SCSI disk drive. Otherwise,
if no hot-plug procedure exists, use the existing procedure to remove the old
SCSI disk drive and replace it with a new SCSI disk drive. Go to “Step
0220-13” on page 80.

Step 0220-9
1. Ask the customer to back up the data on the drive that you intend to replace onto
another drive.
2. Verify that the disk drive is in the Defined state. The amber LED on the hot-plug
disk drive should be off.

Is the hot-plug disk drive’s amber LED unlit?


NO Ask the customer to remove the hot-plug disk drive from the operating system
configuration (refer them to System Management guide for more information).

78 Diagnostic Information for Multiple Bus Systems


YES Go to “Step 0220-10”.

Step 0220-10
Using the Hot-Plug Task service aid described in Chapter 28, “Introduction to Tasks and
Service Aids” on page 175, replace the hot-plug drive using the following procedure:
1. Use the List the SES Devices option to show the configuration of the hot-plug
slots. Identify the slot number of the adapter for the FRU you want to replace.
2. Select the REPLACE/REMOVE a Device Attached to an SES Device option.
3. Select the slot which contains the SCSI hot-plug drive you wish to replace. Press
Enter. You will see a fast blinking green light on the front on the hot-plug drive
indicating that it is ready for removal.

Note: Refer to service guide for the system unit or enclosure that contains the
hot-plug drive for removal and replacement procedures.
4. Remove the old hot-plug drive.
5. Install the new hot-plug drive. Once the hot-plug drive is in place, press Enter.
6. Press the exit key. Wait while configuration is done on the drive, until you see the
″hot-plug task″ on the service aid menu.

Go to “Step 0220-15” on page 81.

Step 0220-11
Using the Hot Plug Task service aid described in Chapter 28, “Introduction to Tasks and
Service Aids” on page 175, replace the hot-plug drive using the hot plug RAID service
aid:

Note: The drive you wish to replace must be either a SPARE or FAILED drive. Otherwise,
the drive would not be listed as an IDENTIFY AND REMOVE RESOURCES
selection within the RAID HOT PLUG DEVICES screen. In that case you must
ask the customer to put the drive into FAILED state. Refer them to the System
Management Guide for more information. Ask the customer to back up the data
on the drive that you intend to replace.
1. Select the RAID HOT PLUG DEVICES option within the HOT PLUG TASK under
DIAGNOSTIC SERVICE AIDS.
2. Select the RAID adapter that is connected to the RAID array containing the RAID
drive you wish to remove, then select COMMIT.
3. Choose the IDENTIFY option in the IDENTIFY AND REMOVE RESOURCES menu.
4. Select the physical disk which you wish to remove from the RAID array and press
Enter.
5. The disk will go into the IDENTIFY state, indicated by a flashing light on the drive.
Verify that it is the physical drive you wish to remove, then press Enter.
6. At the IDENTIFY AND REMOVE RESOURCES menu, choose the REMOVE option
and press Enter.
7. A list of the physical disks in the system which may be removed will be displayed. If
the physical disk you wish to remove is listed, select it and press Enter. The
physical disk will go into the REMOVE state, as indicted by the LED on the drive. If the

Chapter 12. MAP 0220: Hot-Swap FRU Problem Resolution 79


physical disk you wish to remove is not listed, it is not a SPARE or FAILED drive. Ask
the customer to put the drive in the FAILED state before you can proceed to remove
it. Refer the customer to the System Management Guide for more information.
8. Refer to service guide for the system unit or enclosure that contains the physical
drive for removal and replacement procedures for the following substeps:
a. Remove the old hot-plug RAID drive.
b. Install the new hot-plug RAID drive. Once the hot-plug drive is in place, press
Enter. The drive will exit the REMOVE state, and will go to the NORMAL state once
you exit diagnostics.

Note: There are no elective tests to run on a RAID drive itself under diagnostics
(the drives are tested by the RAID adapter).
9. This completes the repair. Return the system to the customer. Ask the customer to
add the physical disk drive to the original configuration within the RAID. Refer them
to system management guide for more information.

Step 0220-12
1. Remove the old adapter FRU and install the new adapter FRU. Refer to the
″Replacing a Hot-Pluggable PCI Adapter″ section within the ″Removal and
Replacement Procedures″ section of the system service guide.
2. Enter the diag command.
3. Go to the FUNCTION SELECTION menu, and select the Advanced Diagnostics
Routines option.
4. When the DIAGNOSTIC MODE SELECTION menu displays, select the System
Verification option.
5. Go to “Step 0220-14” on page 81.

Step 0220-13
1. If not already running diagnostics, enter the diag command.

Note: If you are already running service mode diagnostics and have just performed
the Configure Added/Replaced Devices task (under the SCSI Hot Swap
manager of the Hot Plug Task service aid), you must use the F3 key to
return to the DIAGNOSTIC OPERATING INSTRUCTIONS menu before
proceeding with the next step, or else the drive might not appear on the
resource list.
2. Go to the FUNCTION SELECTION menu, and select the Advanced Diagnostics
Routines option.
3. When the DIAGNOSTIC MODE SELECTION menu displays, select the System
Verification option.

Does the hot-plug SCSI disk drive you just replaced appear on the resource list?
NO Verify that you have correctly followed the procedures for replacing hot-plug
SCSI disk drives in the system service guide. If the disk drive still does not

80 Diagnostic Information for Multiple Bus Systems


appear in the resource list, go to Chapter 11, “MAP 0210: General Problem
Resolution” on page 67 to replace the resource that the hot-plug SCSI disk
drive is plugged in to.
YES Go to “Step 0220-14”.

Step 0220-14
Run the diagnostic test on the FRU you just replaced.

Did the diagnostics run with no trouble found?


NO Go to “Step 0220-15”.
YES Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125. Before
returning the system to the customer, if a hot-plug disk has been removed, ask
the customer to add the hot-plug disk drive to the operating system
configuration. Refer to system management guide for more information.″

Step 0220-15
1. Use the Log Repair Action option in the TASK SELECTION menu to update the
AIX error log. If the repair action was reseating a cable or adapter, select the
resource associated with your repair action. If it is not displayed on the resource list,
select sysplanar0.

Note: On systems with a Fault Indicator LED, this changes the Fault Indicator LED
from the ″Fault″ state to the ″Normal″ state.
2. While in diagnostics, go to the FUNCTION SELECTION menu. Select the
Advanced Diagnostics Routines option.
3. When the DIAGNOSTIC MODE SELECTION menu displays, select the System
Verification option. Run the diagnostic test on the FRU you just replaced, or
sysplanar0.

Did the diagnostics run with no trouble found?


NO Go to “Step 0220-16” on page 82.
YES If you changed the Service Processor or Network settings, restore the settings
to the value they had prior to servicing the system. If you performed service on
a RAID subsystem involving changing of the RAID adapter cache card or
changing the configuration on RAID disks, ask the customer to run PCI SCSI
Disk Array Manager using smitty to resolve the PCI SCSI RAID Adapter
configuration. The following is an example of how the customer would resolve
the configuration:
1. At the AIX command line, type smitty pdam.
2. On the ″PCI SCSI Disk Array Manager″ screen, select RECOVERY
OPTIONS.
3. If a previous configuration exists on the replacement adapter, this must be
cleared. Select Clear PCI SCSI RAID Adapter Configuration. Press F3.
4. On the ″Recovery Options″ screen, select RESOLVE PCI SCSI RAID
ADAPTER CONFIGURATION.

Chapter 12. MAP 0220: Hot-Swap FRU Problem Resolution 81


5. On the ″Resolve PCI SCSI RAID Adapter Configuration″ screen, select
ACCEPT CONFIGURATION on DRIVES.
6. On the PCI SCSI RAID Adapter selection menu, select the adapter that
you changed.
7. On the next screen, press Enter.
8. When you get the ″Are You Sure?″ selection menu, press Enter to
continue.
9. You should get an OK status message when the recovery is complete. If
you get a Failed status message, verify that you are doing recovery on the
correct adapter, then do this complete procedure. When you complete the
recovery, exit smitty to return to the AIX command line.

Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.

Step 0220-16
Does the original problem persist?
NO If a FRU was replaced, run the Log Repair Action service aid under the Online
Diagnostics for the resource that was replaced. If the resource associated with
your action is not displayed on the Resource List, select sysplanar0. If steps
were taken to make the device ready for removal, inform the System
Administrator of the steps required to return the system to the original state.
Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.
YES Go to “Step 0220-17”.

Step 0220-17
Have you exchanged all the FRUs that correspond to the failing function codes?
NO Go to “Step 0220-18”.
YES The SRN did not identify the failing FRU. Schedule a time to run diagnostics in
service mode. If the same SRN is reported in service mode, go to Chapter 6,
“MAP 0030: Additional Problem Determination” on page 45.

Step 0220-18
Note: Before proceeding, remove the FRU you just replaced and install the original
FRU in its place.

Does the system unit support hot-swapping of the next FRU listed?
NO Go to Chapter 11, “MAP 0210: General Problem Resolution” on page 67.
YES The SRN did not identify the failing FRU. Schedule a time to run diagnostics in
service mode. If the same SRN is reported in service mode, go to “Step
0220-14” on page 81.

82 Diagnostic Information for Multiple Bus Systems


Chapter 13. MAP 0230: Platform Error Problem Resolution

Purpose of This MAP


Use this MAP to resolve problems reported by SRNs A00-000 to A1F-FFF.

Step 0230-1
1. The last character of the SRN is bit-encoded as follows:
8 4 2 1
| | | |
| | | Replace all FRUs listed
| | Hot-swap is supported
| Software or Firmware could be the cause
Reserved
2. Refer to the last character in the SRN. A 4, 5, 6, or 7 indicates a possible software
or firmware problem.

Does the last character indicate a possible software or firmware problem?


NO Go to “Step 0230-4” on page 84.
YES Go to “Step 0230-2”.

Step 0230-2
Ask the customer if any software or firmware has been installed recently.

Has any software or firmware been installed recently?


NO Go to “Step 0230-4” on page 84.
YES Go to “Step 0230-3”.

Step 0230-3
Suspect the new software or firmware.

Check with your support center for any known problems with the new software or
firmware.

Are there any known problems with the software or firmware?


NO Go to “Step 0230-4” on page 84.
YES Obtain and follow the procedure to correct the software problem. This
completes the repair.

83
Step 0230-4
Were any FRUs or location code reported with the SRN?
NO Go to “Step 0230-5”.
YES Go to “Step 0230-9”.

Step 0230-5
Run the diagnostics in problem determination mode on sysplanar0.

Were there any FRUs reported with the SRN?


NO Go to “Step 0230-6”.
YES Go to “Step 0230-9”.

Step 0230-6
Did the system display: ″Previous Diagnostic Results - Do you want to review the
previously displayed error?″
NO Go to “Step 0230-7”.
YES You have a pending item in the error log for which there is no corresponding
Log Repair Action. To see this error, select YES at the prompt. Information
from the error log displays in order of last event first. Record the error code,
the FRU names and the location code of the FRUs. Go to “Step 0230-7”.

Step 0230-7
Were there any other SRNs that begin with an A00 to A1F reported?
NO Go to “Step 0230-8”.
YES Go to “Step 0230-1” on page 83 and use the new SRN.

Step 0230-8
Attempt to boot the system on slow boot mode.

If the system boots, run the diagnostics in problem determination mode on sysplanar0

Were any new error codes or SRNs reported?


NO Call your support center.
YES Follow the procedure for the new error code or SRN.

Step 0230-9
1. Obtain the list of physical location codes and FRU numbers that were listed on the
Problem Report Screen. The list can be obtained by running the sysplanar0
diagnostics or using the Display Previous Diagnostic Results task.
2. Record the physical location codes and FRU numbers.
3. Refer to the last character in the SRN. A 2, 3, 6, or 7 indicates that hot-swap is
possible.

84 Diagnostic Information for Multiple Bus Systems


Does the last character indicate that hot-swap is possible?
NO Go to “Step 0230-10”.
YES Go to “Step 0230-14” on page 88.

Step 0230-10
Note: If necessary, refer to the section under ″Reference Information″ in the system
service guide ″Powering the system on and off″ for information on system shut
down and powering the system on and off.
1. If the operating system is running, perform the operating system’s shutdown
procedure.
2. Turn off power to the system.
3. Refer to the last character in the SRN. A 1, 3, 5, or 7 indicates that all FRUs listed
on the Problem Report Screen need to be replaced. For SRNs ending with any
other character, exchange one FRU at a time, in the order listed.

Note: Use the appropriate procedure under ″Removal and Replacement


Procedures″ in the system service guide to replace any FRUs indicated.
4. Turn on power to the system.

Note: In substep 16 on page 86, you will be asked to run exercisers. On a


partitioned system, if the FRU you replaced contains resources that may be
allocated to different partitions (for example, if the FRU is an MCM
containing multiple processors, where the processors may be assigned to
different partitions) you may wish to also run exercisers on those other
partitions containing these resources in addition to running them in the
partition that reported the SRN. If you run exercisers in those other
partitions, you will need to repeat substeps 5 through 18 on page 86 of this
MAP step for each partition in which you run exercisers.
5. Load Online Diagnostics in service mode (see the system’s service guide if
needed).

Note: If the Diagnostics Operating Instructions do not display or you are unable to
select the Task Selection option, check for loose cards, cables, and
obvious problems. If you do not find a problem, go to Chapter 4, “MAP
0020: Problem Determination Procedure” on page 29 and get a new SRN.
6. Wait until the Diagnostics Operating Instructions are displayed or the system
appears to stop.
7. Press Enter.
8. Select Diagnostic Routines at the function selection menu.
9. Select System Verification.
10. If a missing options exist, particularly if it is related to the device that was replaced,
resolve the missing options before proceeding
11. Select the Task Selection option.
12. Select the Log Repair Action option.

Chapter 13. MAP 0230: Platform Error Problem Resolution 85


13. Log a repair action for each replaced resource.
14. If the resource associated with your repair action is not displayed on the resource
list, select sysplanar0.
15. Return to the Task Selection Menu.
16. If the FRU that was replaced was memory, select Run Exercisers and run the
short exerciser on all the resources, otherwise proceed “Step 0230-15” on page 89.
17. After the exercisers are complete, return to the Task Selection menu.
18. Select Run Error Log Analysis and run analysis on all the resources.

Was a problem reported?


NO The repair is complete. Go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125.
YES Go to “Step 0230-11”.

Step 0230-11
Is the problem the same as the original problem?
NO The symptom has changed. Check for loose cards, cables, and obvious
problems. If you do not find a problem, go to Chapter 4, “MAP 0020: Problem
Determination Procedure” on page 29 and get a new SRN.
YES Go to “Step 0230-12”.

Step 0230-12
Look at the physical location codes and FRU part numbers you recorded.

Have you exchanged all the FRUs that were listed?


NO Go to “Step 0230-13” on page 87.
YES The SRN did not identify the failing FRU. Call your support person for
assistance.

86 Diagnostic Information for Multiple Bus Systems


Step 0230-13
1. After performing a shutdown of the operating system, turn off power to the system.
2. Remove the new FRU and install the original FRU.
3. Exchange the next FRU in list.
4. Turn on power to the system.

Note: In substep 16, you will be asked to run exercisers. On a partitioned system,
if the FRU you replaced contains resources that may be allocated to
different partitions (for example, if the FRU is an MCM containing multiple
processors, where the processors may be assigned to different partitions)
you may wish to also run exercisers on those other partitions containing
these resources in addition to running them in the partition that reported the
SRN. If you run exercisers in those other partitions, you will need to repeat
substeps 5 through 18 of this MAP step for each partition in which you run
exercisers.
5. Load Online Diagnostics in service mode (see the system’s service guide if
needed).

Note: If the Diagnostics Operating Instructions do not display or you are unable to
select the Task Selection option, check for loose cards, cables, and
obvious problems. If you do not find a problem, go to Chapter 4, “MAP
0020: Problem Determination Procedure” on page 29 and get a new SRN.
6. Wait until the Diagnostics Operating Instructions are displayed or the system
appears to stop.
7. Press Enter.
8. Select Diagnostic Routines at the function selection menu.
9. Select System Verification.
10. If a missing options exist, particularly if it is related to the device that was replaced,
resolve the missing options before proceeding
11. Select the Task Selection option.
12. Select the Log Repair Action option.
13. Log a repair action for each replaced resource.
14. If the resource associated with your action does not appear on the Resource List,
select sysplanar0.
15. Return to the Task Selection Menu.
16. If the FRU that was replaced was memory, select Run Exercisers and run the
short exerciser on all the resources, otherwise proceed “Step 0230-15” on page 89.
17. After the exercisers are complete, return to the Task Selection Menu.
18. Select Run Error Log Analysis and run analysis on all the resources.

Was a problem reported?


NO The repair is complete. Go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125.
YES Go to “Step 0230-11” on page 86.

Chapter 13. MAP 0230: Platform Error Problem Resolution 87


Step 0230-14
The FRUs can be hot-swapped. If you do not want to use the hot-swap, go to “Step
0230-10” on page 85.

Note: See the hot-swap procedures in the ″Removal and Replacement″ section of your
system unit’s service guide.
1. Refer to the last character in the SRN. A 1, 3, 5, or 7 indicates that all FRUs listed
on the Problem Report Screen must be replaced. For SRNs ending with any other
character, exchange one FRU at a time, in the order listed.

Note: In substep 9, you will be asked to run exercisers. On a partitioned system, if


the FRU you replaced contains resources that may be allocated to different
partitions (for example, if the FRU is an MCM containing multiple
processors, where the processors may be assigned to different partitions)
you may wish to also run exercisers on those other partitions containing
these resources in addition to running them in the partition that reported the
SRN. If you run exercisers in those other partitions, you will need to repeat
substeps 2 through 10 of this MAP step for each partition in which you run
exercisers.
2. If available, use the CE Login and enter the diag command.

Note: If CE Login is not available, have the system administrator enter superuser
mode and then enter the diag command.
3. After the Diagnostics Operating Instructions display, press Enter.
4. Select the Task Selection option.
5. Select the Log Repair Action option.
6. If the resource associated with your action is not displayed on the Resource List,
select sysplanar0.
7. Log a repair action for each replaced resource.
8. Return to the Task Selection menu.
9. Select Run Exercisers and run the short exerciser on all resources.
10. Use the Log Repair Action option in the Task Selection menu to update the AIX
error log. If the repair action was reseating a cable or adapter, select the resource
associated with your repair action. If it is not displayed on the resource list, select
sysplanar0.

Note: On systems with a Fault Indicator LED, this changes the Fault Indicator
LED from the ″fault″ state to the ″normal″ state.

Was a problem reported?


NO The repair is completed. Return the system to the customer.
YES Go to “Step 0230-15” on page 89.

88 Diagnostic Information for Multiple Bus Systems


Step 0230-15
Is the problem the same as the original problem?
NO The symptom has changed. Check for loose cards, cables, and obvious
problems. If you do not find a problem, go to Chapter 4, “MAP 0020: Problem
Determination Procedure” on page 29 and get a new SRN.
YES Go to “Step 0230-16”.

Step 0230-16
Look at the physical location codes and FRU part numbers you recorded.

Have you exchanged all the FRUs that were listed?


NO Go to “Step 0230-17”.
YES The SRN did not identify the failing FRU. Call your support person for
assistance.

Step 0230-17
1. Remove the new FRU and install the original FRU.
2. Exchange the next FRU in the list.

Note: In substep 8, you will be asked to run exercisers. On a partitioned system, if


the FRU you replaced contains resources that may be allocated to different
partitions (for example, if the FRU is an MCM containing multiple
processors, where the processors may be assigned to different partitions)
you may wish to also run exercisers on those other partitions containing
these resources in addition to running them in the partition that reported the
SRN. If you run exercisers in those other partitions, you will need to repeat
substeps 3 through 10 of this MAP step for each partition in which you run
exercisers.
3. Return to the Task Selection Menu.
4. Select the Log Repair Action option.
5. Log a repair action for each replaced resource.
6. If the resource associated with your action is not displayed on the Resource List,
select sysplanar0.
7. Return to the Task Selection Menu.
8. Select Run Exercisers and run the short exercisers on all resources.
9. After the exercisers are complete, return to the Task Selection Menu.
10. Select Run Error Log Analysis and run analysis on all exchanged resources.

Was a problem reported?


NO The repair is complete. Return the system to the customer.
YES Go to “Step 0230-15”.

Chapter 13. MAP 0230: Platform Error Problem Resolution 89


90 Diagnostic Information for Multiple Bus Systems
Chapter 14. MAP 0235: System Array Self-Repair Problem
Resolution

Purpose of This MAP


Use this MAP to resolve problems reported by SRNS A11-560 to A11-580.

Note: The following steps may require that the system be rebooted to invoke Array bit
steering, so you may wish to schedule deferred maintenance with the system
administrator to arrange a convenient time to reboot their system.

Step 0235-1
Was the SRN A11-560?
NO Go to “Step 0235-3”.
YES Go to “Step 0235-2”.

Step 0235-2
Logged in as root or using CE Login, at the AIX command line type diag then press
enter. Use the Log Repair Action option in the TASK SELECTION menu to update the
AIX error log. Select sysplanar0.

Note: On systems with fault indicator LED, this changes the fault indicator LED from
the FAULT state to the NORMAL state.

Were there any other errors on the resource reporting the array bit steering
problem?
NO Go to “Step 0235-4” on page 92.
YES Resolve those errors before proceeding.

Step 0235-3
Logged in as root or using CE Login, at the AIX command line type diag then press
enter. Use the Log Repair Action option in the TASK SELECTION menu to update the
AIX error log. Select procx, where x is the processor number of the processor number
of the processor that reported the error.

Note: On systems with fault indicator LED, this changes the fault indicator LED from
the FAULT state to the NORMAL state.

Were there any other errors on procx?


NO Go to “Step 0235-4” on page 92.
YES Resolve those errors before proceeding.

91
Step 0235-4
Schedule deferred Maintenance with the customer. When it is possible, reboot the
system to invoke Array Bit steering

Go to “Step 0235-5”.

Step 0235-5
After the system has been rebooted, log in as root or use CE Login. At the AIX
command line, run diagnostics in problem determination mode to determine if the array
bit steering was able to correct the problem.

If diagnostics are not run (for instance, if the system returns to Resource Selection
menu after running diagnostics in problem determination mode) or there is no problem
on the resource that originally reported the problem, then array bit steering was able to
correct the problem. Exit this MAP and go to Chapter 23, “MAP 0410: Repair Checkout”
on page 125.

If a problem is reported, use the SRN to resolve the problem. Go to the Chapter 3,
“Fast Path MAP” on page 17 with this symptom.

92 Diagnostic Information for Multiple Bus Systems


Chapter 15. MAP 0240: Memory Problem Resolution

Purpose of This MAP


This MAP handles memory problems.

Step 0240-1
1. If the system displayed a FRU part number on the screen, use that part number to
exchange the FRU.
If there was no FRU part number displayed on the screen, find your SRN in the
“Service Request Number List” on page 255.
2. Record the SRN source code and the failing function codes in the order of their
listing.
3. Find the function codes in the “Failing Function Code List” on page 566 and record
the part number and description for each FRU.
4. If the operating system is running, perform the operating system’s shutdown
procedure (get help if needed).
5. Turn off the system power.

Exchange the first FRU listed.


Notes:
1. If more than one memory module is listed, replace all the listed memory modules
simultaneously.
2. If the SRN table lists multiple FRUs, (other than memory modules) exchange the
FRUs one at a time based on the order listed. If an exchanged FRU does not fix the
problem, reinstall the original FRU, and then replace the next FRU listed when
directed by the MAPs.

Go to “Step 0240-2”.

Step 0240-2
1. Turn off the system power.
2. Load either the Online or Standalone Diagnostics in Service Mode (refer to the
system’s service guide if needed).
3. Wait until the diagnostics are loaded or the system appears to stop.

Were you able to load the diagnostics?


NO The symptom has changed. Check for loose cards, cables, and obvious
problems. If you do not find a problem, go to the system unit’s service guide.
YES Go to “Step 0240-3” on page 94.

93
Step 0240-3
1. Press Enter.
2. When the FUNCTION SELECTION menu is displayed, select the Advanced
Diagnostics option.

Note: If the terminal type is not defined, you are prompted to define it. You cannot
continue until this is done.
3. When the DIAGNOSTIC MODE SELECTION menu is displayed, select the System
Verification option.
4. If the ADVANCED DIAGNOSTIC SELECTION menu is displayed, select the
sysplanar0 option. If the RESOURCE SELECTION MENU is displayed, select
Memory test.

Did the test pass?


NO Go to “Step 0240-4”.
YES This completes the repair. Go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125.

Step 0240-4
Have you exchanged all the FRUs that correspond to the failing function codes?
NO Go to “Step 0240-5”.
YES Go to “Step 0240-7” on page 95.

Step 0240-5
1. After performing a system shutdown, turn off the system power.
2. Remove the new FRU and install the original FRU.
3. Exchange the next FRU in the list. If more than one memory module is listed,
replace all of the memory modules simultaneously.
4. Turn on the system power.
5. Load either the Online or Standalone Diagnostics in Service Mode (refer to the
system unit’s service guide if needed).
6. Wait until the diagnostics are loaded or the system appears to stop.

Were you able to load the diagnostics?


NO The symptom has changed. Check for loose cards, cables, and obvious
problems. If you do not find a problem, go to the system unit’s service guide.
YES Go to “Step 0240-6” on page 95.

94 Diagnostic Information for Multiple Bus Systems


Step 0240-6
1. Press Enter.
2. When the Function Selection menu is displayed, select the Advanced Diagnostics
option.

Note: If the terminal type is not defined, you are prompted to define it. You cannot
continue until this is done.
3. Select the Advanced Diagnostics option.
4. When the DIAGNOSTIC MODE SELECTION menu displays, select the System
Verification option.
5. If the ADVANCED DIAGNOSTIC SELECTION menu is displayed, select the
sysplanar0 option. If the RESOURCE SELECTION MENU is displayed, select
Memory test.

Did the test pass?


NO Go to “Step 0240-4” on page 94, and repeat the steps.
YES This completes the repair. Go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125.

Step 0240-7
Look at the FRU descriptions you recorded for this SRN.

Is the only FRU identified by this SRN a memory module?


NO The SRN did not identify the failing FRU. Call your support person.
YES Go to “Step 0240-8”.

Step 0240-8
1. After performing a shutdown, turn off the system power.
2. Exchange the planar or memory card that contains the memory module.
3. Turn on the system power.
4. Load either the Online or Standalone Diagnostics in Service Mode (refer to the
system unit’s service guide if needed).
5. Wait until the diagnostics are loaded or the system appears to stop.

Were you able to load the diagnostics?


NO The symptom has changed. Check for loose cards, cables, and obvious
problems. If you do not find a problem, go to the system unit’s service guide.
YES Go to “Step 0240-9” on page 96.

Chapter 15. MAP 0240: Memory Problem Resolution 95


Step 0240-9
1. Press Enter.
2. When the Function Selection menu is displayed, select the Advanced Diagnostic
option.

Note: If the terminal type is not defined, you are prompted to define it. You cannot
continue until this is done.
3. When the DIAGNOSTIC MODE SELECTION menu is displayed, select the System
Verification option.
4. If the ADVANCED DIAGNOSTIC SELECTION menu is displayed, select the
sysplanar0 option. If the RESOURCE SELECTION MENU is displayed, select
Memory test.

Did the test pass?


NO The SRN did not identify the failing FRU. Call your support person.
YES This completes the repair. Go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125.

96 Diagnostic Information for Multiple Bus Systems


Chapter 16. MAP 0250: Unexpected System Halts During
Diagnostics

Purpose of This MAP


This MAP handles unexpected system halts that occur while running the diagnostic
programs. Go to “Step 0250-1”.

Step 0250-1
The last three or four digits of the SRN following the dash (-) match a failing function
code number. Refer to “Failing Function Code List” on page 566 and find the failing
function code that matches the last three digits of your SRN. Record the FRU part
number and description.

Does this system unit contain only one of this kind of FRU?
NO Go to “Step 0250-2”.
YES Go to “Step 0250-3”.

Step 0250-2
One of the multiple FRUs of this kind is defective.

Remove this kind of FRU one at a time. Test the system unit after each FRU is
removed. When the test is successful or all FRUs of this kind have been removed.

Were you able to identify a failing FRU?


NO Contact your service support structure.
YES Go to “Step 0250-3”.

Step 0250-3
1. Turn off the system unit power.
2. Exchange the FRU identified in “Step 0250-2” or the FRU identified by the last three
or four digits of the SRN following the dash (-).
3. Turn on the system power.
4. Load either the Online or Standalone Diagnostics in Service Mode (refer to the
system unit’s service guide if needed).
5. Wait until the diagnostics are loaded or the system appears to stop.

97
Were you able to load the diagnostics?
NO The symptom changed. Check for loose cards, cables, and obvious problems.
If you do not find a problem, go to the system unit’s service guide.
YES Go to “Step 0250-4”.

Step 0250-4
1. Press Enter.
2. When the FUNCTION SELECTION menu is displayed, select the Advanced
Diagnostics option.

Note: If the terminal type is not defined, you are prompted to define it. You cannot
continue until this is done.
3. When the DIAGNOSTIC MODE SELECTION menu is displayed, select the System
Verification option.

Did the ADVANCED DIAGNOSTIC SELECTION menu display?


NO The symptom changed. Check for loose cards, cables, and obvious problems.
If you do not find a problem, go to Chapter 4, “MAP 0020: Problem
Determination Procedure” on page 29 and get a new SRN.
YES Go to “Step 0250-5”.

Step 0250-5
Run diagnostics on the FRU that you exchanged.

Did the FRU pass the test?


NO Contact your support person.
YES This completes the repair. Go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125.

98 Diagnostic Information for Multiple Bus Systems


Chapter 17. MAP 0260: System Hangs During Resource
Configuration

Purpose of This MAP


This MAP handles problems when the system unit hangs while configuring a resource.

Step 0260-1
The last three or four digits of the SRN following the dash (-) match a failing function
code number.

Look at the “Failing Function Code List” on page 566 and find the failing function code
that matches the last three or four digits of your SRN, following the dash. Record the
FRU part number and description (use the first FRU part listed when multiple FRUs are
listed).

The physical location code, AIX location code, or device name displays on system units
with multiple-line LCD operator panel display if AIX 4.3.3 or higher operating system is
installed.

Do you have either a physical location code or AIX location code displayed?
NO Go to “Step 0260-4” on page 100.
YES Go to “Step 0260-2”.

Step 0260-2
Are there any FRUs attached to the device described by the physical location
code or AIX location code?
No Go to “Step 0260-6” on page 100
Yes Go to “Step 0260-3”

Step 0260-3
Remove this kind of FRU attached to the device described in the location code one at a
time. Note whether the system still hangs after each device is removed. Do this until
you no longer get a hang, or all attached FRUS have been removed from the adapter
or device.

Has the symptom changed?


No Go to “Step 0260-6” on page 100
Yes Use the location code of the attached device that you removed when the
symptom changed, and go to“Step 0260-6” on page 100.

99
Step 0260-4
Does your system unit contain only one of this kind of FRU?
NO Go to “Step 0260-5”.
YES Go to “Step 0260-6”.

Step 0260-5
One of the FRUs of this kind is defective.

Remove this kind of FRU one at a time. Test the system unit after each FRU is
removed. When the test completes successfully or when you have removed all of the
FRUs of this kind.

Were you able to identify a failing FRU?


NO Go to MAP 1540 in the service guide for this system unit.
YES Go to “Step 0260-6”.

Step 0260-6
1. Turn off the system unit.
2. Exchange the FRU identified by the location code or “Step 0260-5”.

Is this system capable of running online diagnostics in Service Mode?


NO Go to “Step 0260-7”.
YES Go to “Step 0260-8”.

Step 0260-7
1. Turn on the system unit.
2. Load the Standalone diagnostics (if needed, refer to the Service Guide).
3. Wait until the Diagnostic Operating Instructions display or the system appears to
have stopped.

Are the DIAGNOSTIC OPERATING INSTRUCTIONS displayed?


NO Go to “Step 0260-9” on page 101.
YES Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.

Step 0260-8
1. Turn on the system unit.
2. Load the Online Diagnostics in Service Mode (if needed, refer to the Service
Guide).
3. Wait until the Diagnostic Operating Instructions display or the system appears to
have stopped.

Are the DIAGNOSTIC OPERATING INSTRUCTIONS displayed?

100 Diagnostic Information for Multiple Bus Systems


NO Go to “Step 0260-9”.
YES Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.

Step 0260-9
Look at the operator panel display.

Is the number displayed the same as the last three or four digits after the dash (-)
of your SRN?
NO The symptom changed. Check for loose cards, cables, and obvious problems.
If you do not find a problem, go to Chapter 4, “MAP 0020: Problem
Determination Procedure” on page 29 and get a new SRN.
YES Go to “Step 0260-10”.

Step 0260-10
Was the FRU you exchanged an adapter or a planar?
NO Go to “Step 0260-11”.
YES Go to MAP 1540 in the service guide for this system unit.

Step 0260-11
Was the FRU you exchanged a device?
NO Go to MAP 1540 in the service guide for this system unit.
YES Go to “Step 0260-12”.

Step 0260-12
The adapter for the device may be causing the problem.
1. Turn off the system unit.
2. Exchange the adapter for the device.

Note: If the AIX operating system is not used on the system, start diagnostics from
an alternate source.
3. Turn on the system unit. If c31 is displayed, follow the displayed instructions to
select a console display.
4. Load the Online Diagnostics in Service Mode (if needed, refer to the service guide).
5. Wait until the DIAGNOSTIC OPERATING INSTRUCTIONS display or the system
appears to have stopped.

Are the DIAGNOSTIC OPERATING INSTRUCTIONS displayed?


NO Go to MAP 1540 in the service guide for this system unit.
YES Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.

Chapter 17. MAP 0260: System Hangs During Resource Configuration 101
102 Diagnostic Information for Multiple Bus Systems
Chapter 18. MAP 0270: SCSI RAID Problem Resolution and
Verification

Purpose of This MAP


Use this MAP to Resolve SCSI RAID Adapter, Cache, or drive problems.

Note: This MAP assumes that the RAID adapter and drive microcode is at the correct
level. To check microcode level, see “SCSI RAID Descriptions and Diagnostic
Procedures” on page 169.

Attention: If the FRU is a disk drive or an adapter, ask the system administrator to
perform any steps necessary to prepare the device for removal.

Step 0270-1
1. If the system displayed a FRU part number on the screen, use that part number. If
there is no FRU part number displayed on the screen, refer to the SRN listing.
Record the SRN source code and the failing function codes in the order listed.
2. Find the failing function codes in the FFC listing, and record the FRU part number
and description of each FRU.

Go to “Step 0270-2”.

Step 0270-2
Is the FRU a RAID drive?
NO Go to “Step 0270-6” on page 106.
YES Go to “Step 0270-3” on page 104.

103
Step 0270-3
If the RAID drive you want to replace is not already in the failed state, then ask the
customer to run the PCI SCSI Disk Array Manager using smit to fail the drive that you
wish to replace. An example of this procedure is:
1. Login as root.
2. Type smit pdam.
3. Select Fail a Drive in a PCI SCSI Disk Array.
4. Select the appropriate disk array by placing the cursor over that array and press
Enter.
5. Select the appropriate drive to fail based on the Channel and ID called out in
diagnostics.
6. The Fail a Drive screen will appear. Verify that you are failing the correct drive by
looking at the Channel ID row. Press Enter when verified correct. Press Enter again.
7. Press F10 and type smit pdam
8. Select ″Change/Show PCI SCSI RAID Drive Status -> Remove a Failed Drive
9. Select the drive that just failed.

Go to “Step 0270-4”.

Step 0270-4
Using the Hot Plug Task service aid described in “Hot Plug Task” on page 207, replace
the RAID drive using the RAID HOT PLUG DEVICES service aid:

Note: The drive you wish to replace must be either a SPARE or FAILED drive.
Otherwise, the drive would not be listed as an IDENTIFY AND REMOVE
RESOURCES selection within the RAID HOT PLUG DEVICES screen. In that
case you must ask the customer to put the drive into FAILED state. Refer them
to the System Management Guide for more information.
1. Select the RAID HOT PLUG DEVICES option within the HOT PLUG TASK under
DIAGNOSTIC SERVICE AIDS.
2. Select the RAID adapter that is connected to the RAID array containing the RAID
drive you wish to remove, then select COMMIT.
3. Choose the IDENTIFY option in the IDENTIFY AND REMOVE RESOURCES menu.
4. Select the physical disk which you wish to remove from the RAID array and press
Enter.
5. The disk will go into the IDENTIFY state, indicated by a flashing light on the drive.
Verify that it is the physical drive you wish to remove, then press Enter.
6. At the IDENTIFY AND REMOVE RESOURCES menu, choose the REMOVE option
and press Enter.
7. A list of the physical disks in the system which may be removed will be displayed. If
the physical disk you wish to remove is listed, select it and press Enter. The
physical disk will go into the REMOVE state, as indicted by the LED on the drive. If
the physical disk you wish to remove is not listed, it is not a SPARE or FAILED

104 Diagnostic Information for Multiple Bus Systems


drive. Ask the customer to put the drive in the FAILED state before you can proceed
to remove it. Refer the customer to the System Management Guide for more
information.
8. Refer to Service Guide for the system unit or enclosure that contains the physical
drive for removal and replacement procedures for the following substeps:
a. Remove the old hot-plug RAID drive.
b. Install the new hot-plug RAID drive. Once the hot-plug drive is in place, press
Enter. The drive will exit the REMOVE state, and will go to the NORMAL state
once you exit diagnostics.

Note: There are no elective tests to run on a RAID drive itself under diagnostics
(the drives are tested by the RAID adapter).

Go to “Step 0270-5”.

Step 0270-5
If the RAID did not begin reconstructing automatically, then perform the steps that
follow.

Adding a Disk to the RAID array and Reconstructing:

Ask the customer to run the PCI SCSI Disk Array Manager using smit. An example of
this procedure is:
1. Login as root.
2. Type smit pdam.
3. Select Change/Show PCI SCSI RAID Drive Status.
4. Select Add a Spare Drive.
5. Select the appropriate adapter.
6. Select the Channel and ID of the drive which was replaced.
7. Press Enter when verified.
8. Press F3 until you are back at the Change/Show PCI SCSI RAID Drive Status
screen.
9. Select Add a Hot Spare.
10. Select the drive you just added as a spare.
11. If there was no hot spare previously installed in the array, then the array will begin
reconstructing immediately. Reconstruction time will vary based on the size of the
RAID array. Allow 1-2 hours for completion.

To check the progress of the reconstruction:


1. Login as root.
2. Type smit pdam.
3. Select List PCI SCSI RAID Arrays.
4. Choose the array containing the drive you replaced.

Chapter 18. MAP 0270: SCSI RAID Problem Resolution and Verification 105
If the state of the RAID Array is reconstructing then it is in process of
reconstructing. If it is optimal, then reconstruction has completed.
5. Press F10 to exit.

Go to “Step 0270-17” on page 109.

Step 0270-6
Is the FRU a RAID adapter base card, RAID adapter cache card, or RAID adapter
battery?
NO Go to “Step 0270-15” on page 108.
YES Go to “Step 0270-7”.

Step 0270-7
Do you want to change the FRU using a hotplug operation?
No Power down the system, and remove the RAID adapter, if necessary refer to
the Removal and Replacement Procedures section of the system Service
Guide. Go to “Step 0270-8”.
Yes Remove the RAID adapter, if necessary refer to the Replacing a
Hot-Pluggable PCI Adapter within the Removal and Replacement Procedures
section of the system Service Guide. Go to “Step 0270-8”.

Step 0270-8
Is the FRU you want to replace a RAID adapter cache card or RAID adapter
battery?
NO Go to “Step 0270-10”.
YES Go to “Step 0270-9”.

Step 0270-9
Replace the FRU onto the existing base card.

Go to “Step 0270-11” on page 107.

Step 0270-10
After physically removing the base card from the system, remove any other good FRUs
(RAID cache card or cache battery) from the RAID base card adapter. Plug these FRUs
on to the replacement RAID base card adapter FRU.

Go to “Step 0270-11” on page 107.

106 Diagnostic Information for Multiple Bus Systems


Step 0270-11
Did you change the FRU using a hotplug operation?
No Install the RAID adapter assembly into the system, if necessary, refer to the
Removal and Replacement Procedures section of the system Service Guide.
Power up the system and login to AIX. Go to “Step 0270-12”.
Yes Install the RAID adapter assembly into the system. If needed, refer to the
Replacing a Hot-Pluggable PCI Adapter section within the Removal and
Replacement Procedures section of the system Service Guide. Go to “Step
0270-12”.

Step 0270-12
Was the replacement FRU a RAID base card?
No NO Go to “Step 0270-14” on page 108.
Yes Go to “Step 0270-13”.

Step 0270-13
Attention: Prior to cabling the SCSI RAID adapter to the subsystem check for
pre-existing configurations on the replacement SCSI RAID Base Card. The replacement
base card can overwrite your system’s configuration data if it already has a
configuration written to it! Check it before cabling up the SCSI RAID Subsystem Array.

Ask to customer to check for pre-existing configuration on the SCSI RAID Base Card.
Below is an example of this procedure:
1. Login as root (if not already root).
2. Type smit pdam.
3. Select List PCI SCSI RAID Arrays.
4. If no RAID Arrays are listed, then there are no preexisting configurations on the
base card.
5. Press F10 key to exit

If a pre-existing configuration exists on the base card, ask the customer to run the PCI
SCSI Disk Array Manager using smitty.
1. Login as root (if not already root)
2. Type smit pdam from the AIX Command prompt (if not already in the RAID
manager)
3. Select Recovery Options
4. Select Clear PCI SCSI RAID Adapter Configuration. Select the adapter which you
just installed. Press Enter″ to confirm.
5. Return to the Recovery Options menu (if not already there). Select Resolve PCI
SCSI RAID Adapter Configuration. Select Accept Configuration on Drives.
Select the adapter which you just installed. Press Enter to confirm. The
configuration on the new adapter should now match the configuration existent on
the drives.
6. Press F10 to exit

Chapter 18. MAP 0270: SCSI RAID Problem Resolution and Verification 107
You may now proceed to cable up the RAID system array.

Go to “Step 0270-16”.

Step 0270-14
Ask the customer to resynchronize the RAID Array configuration. Below is an example
of this procedure:
1. Log in as root (if not already root).
2. Type smit pdam.
3. Select Recovery Options.
4. Select Resolve PCI SCSI RAID Adapter Configuration.
5. Select Retry Current Configuration.
6. Select the appropriate scraid adapter.
7. A message will be displayed as to the success of the operation.
8. Press F10 to exit.

Go to “Step 0270-16”.

Step 0270-15
Other RAID FRUs require that the system be shut down prior to replacement.
1. If the operating system is running, perform the operating system shutdown
procedure (get help if needed).
2. Turn off the system power.
3. Replace the FRU indicated by the FFC.

Go to “Step 0270-16”.

Step 0270-16
Run the diagnostics in system verification mode on the RAID subsystem.

Did the diagnostics run with no trouble found?


No Go to “Step 0270-18” on page 109.
Yes Go to “Step 0270-17” on page 109.

108 Diagnostic Information for Multiple Bus Systems


Step 0270-17
1. Use the Log Repair Action option in the TASK SELECTION menu to update the
AIX error log. Select scraidX (where X is the RAID adapter number of the RAID
subsystem you’ve been working on).

Note: On systems with Fault Indicator LED, this changes the Fault Indicator LED
from the Fault state to the Normal state.
2. While in diagnostics, go to the FUNCTION SELECTION menu. Select the
Advanced Diagnostics Routines option.
3. When the DIAGNOSTIC MODE SELECTION menu displays, select the System
Verification option. Run the diagnostic test on scraidX (where X is the RAID adapter
number).

Did the diagnostics run with no trouble found?


NO Go to the “Step 0270-18”.
YES If you changed the Service Processor or Network settings, restore the settings
to the value they had prior to servicing the system. If the system you are
servicing has a hardware management console (HMC) with service focal point
(SFP) go to the End of Call MAP for systems with Service Focal Point in
the system Service Guide.

This completes the repair, return the system to the customer.

Step 0270-18
Have you exchanged all the FRUs that correspond to the failing function codes?
NO Go to “Step 0270-19”.
YES The SRN did not identify the failing FRU. Schedule a time to run diagnostics in
service mode. If the same SRN is reported in service mode, go to Chapter 6,
“MAP 0030: Additional Problem Determination” on page 45.

Step 0270-19
Note: Note: Before proceeding, remove the FRU you just replaced and install the
original FRU in it’s place.

Use the next FRU on the list and go to “Step 0270-2” on page 103.

Chapter 18. MAP 0270: SCSI RAID Problem Resolution and Verification 109
110 Diagnostic Information for Multiple Bus Systems
Chapter 19. MAP 0280: Boot Problem Resolution

Purpose of This MAP


Use this MAP to handle problems caused during booting of the system unit.

Entry Table

Entry 1 Go to “Step 0280-1”.


Entry 2 Go to “Step 0280-2”.
Entry 3 Go to “Step 0280-3” on page 112.

Step 0280-1
The system fails to respond to keyboard entries.

This problem is most likely caused by a faulty keyboard, keyboard adapter, or keyboard
cable.

Try the FRUs in the order listed below: (Test each FRU by retrying the failing
operation.)
1. Keyboard
2. Keyboard adapter (normally located on the system board)
3. Keyboard cable (if not included with the keyboard)

Were you able to resolve the problem?


No Go to Chapter 6, “MAP 0030: Additional Problem Determination” on page 45.
Yes Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.

Step 0280-2
1. Some systems have a graphic adapter POST. Check your system guide for
information about graphic adapter POSTs. If a graphic adapter POST is supported
and it indicates a failure, follow the procedures in the system guide to resolve the
problem.
2. If a graphic adapter POST is supported and it does not indicate a failure, suspect
the display or display cable.
3. If the system does not have a graphic adapter POST, go to the display problem
determination procedures. If you do not find a problem, replace the graphics
adapter.

Were you able to resolve the problem?


No Go to Chapter 6, “MAP 0030: Additional Problem Determination” on page 45.
Yes Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.

111
Step 0280-3
Go to the problem determination procedure for the terminal. If you do not find a
problem, suspect the serial port adapter or terminal cable.

Were you able to resolve the problem?


No Call your support person.
Yes Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.

112 Diagnostic Information for Multiple Bus Systems


Chapter 20. MAP 0285: Multipath I/O (MPIO) Problem Resolution

Purpose of This MAP


Use this MAP to handle SRN A23-001 to check the path from adapter to device.

Note: Not all devices support MPIO. Before proceeding with this MAP, make sure that
the devices on both ends of the missing path support MPIO.

Step 0285-1
Look at the problem report screen for the missing path. After the resource name and
FRU, the next column identifies the missing path between resources (for example,
scsi0 -> hdisk1). This indicates the missing path between the two resources, scsi0
(the parent resource) and hdisk1 (the child resource).

Is the cabling present between the two resouces?


No Go to “Step 0285-2”.
Yes Go to “Step 0285-4” on page 114.

Step 0285-2
1. Power off the system.
2. Connect the proper cable between the two resources.
3. Power on the system, rebooting AIX.
4. At the AIX command line, type smitty mpio.
5. Choose MPIO Path Management.
6. Select Enable Paths.
7. Select Enable Paths for a Device.
8. In the Device Name selection, choose the name of the child device (the device at
the end of the path).
9. In the Paths to Enable selection, select the missing path (between the parent and
child device).
10. Press Enter.

Did the smitty menu complete with no errors?


No Go to “Step 0285-4” on page 114.
Yes Go to “Step 0285-3” on page 114.

113
Step 0285-3
To verify that the device path is present, rerun diag -a.

When the resource list displays, select the child resource that had the missing path. If
the letter P is shown in front of the resource, you still have a path problem. If no letter P
is shown in front of the resource or if the system returns to the command prompt or you
get a message without the resource list being displayed, then the problem has been
resolved.

Do you still have a path problem?


No Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.
Yes Go to “Step 0285-4”.

Step 0285-4
1. Power off the system.
2. Reseat the cables between the two devices that have the missing path.
3. Power on the system, rebooting AIX.
4. At the AIX command line, type smitty mpio.
5. Choose MPIO Path Management.
6. Select Enable Paths.
7. Select Enable Paths for a Device.
8. In the Device Name selection, choose the name of the child device (the device at
the end of the path).
9. In the Paths to Enable selection, select the missing path (between the parent and
child device).
10. Press enter.

Did the smitty menu complete with no errors?


No Go to “Step 0285-6” on page 115.
Yes Go to “Step 0285-5”.

Step 0285-5
To verify that the device path is present, rerun diag -a..

When the resource list displays, select the child resource that had the missing path. If
the letter P is shown in front of the resource, you still have a path problem. If no letter P
is shown in front of the resource or if the system returns to the command prompt or you
get a message without the resource list being displayed, then the problem has been
resolved.

Do you still have a path problem?


No Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.
Yes Go to “Step 0285-6” on page 115.

114 Diagnostic Information for Multiple Bus Systems


Step 0285-6
You may have a problem with the driver interface or connector on either the parent or
child device.
1. Power off the system.
2. Remove the cables to the parent device.
3. Replace the parent device.
4. Reattach the cables to the parent device.
5. Power on the system, rebooting AIX.
6. At the AIX command line, type smitty mpio.
7. Choose MPIO Path Management.
8. Select Enable Paths.
9. Select Enable Paths for a Device.
10. In the Device Name selection, choose the name of the child device (the device at
the end of the path).
11. In the Paths to Enable selection, select the missing path (between the parent and
child device).
12. Press enter.

Did the smitty menu complete with no errors?


No Go to “Step 0285-8”.
Yes Go to “Step 0285-7”.

Step 0285-7
To verify that the device path is present, rerun diag -a.

When the resource list displays, select the child resource that had the missing path. If
the letter P is shown in front of the resource, you still have a path problem. If no letter P
is shown in front of the resource or if the system returns to the command prompt or you
get a message without the resource list being displayed, then the problem has been
resolved.

Do you still have a path problem?


No Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.
Yes Go to “Step 0285-8”.

Step 0285-8
You may have a problem with the driver interface or connector on the child device.
1. Power off the system.
2. Remove the cables to the child device.
3. Replace the child device.
4. Reattach the cables to the child device.
5. Power on the system, rebooting AIX.

Chapter 20. MAP 0285: Multipath I/O (MPIO) Problem Resolution 115
6. At the AIX command line, type smitty mpio.
7. Choose MPIO Path Management.
8. Select Enable Paths.
9. Select Enable Paths for a Device.
10. In the Device Name selection, choose the name of the child device (the device at
the end of the path).
11. In the Paths to Enable selection, select the missing path (between the parent and
child device).
12. Press enter.

Did the smitty menu complete with no errors?


No Neither the cabling, nor the parent, nor the child seem to be causing the
problem. Contact your service support.
Yes Go to “Step 0285-9”.

Step 0285-9
Rerun diag -a to verify that the device path is present.

When the resource list displays, select the child resource that had the missing path. If
the letter P is shown in front of the resource, you still have a path problem. If no letter P
is shown in front of the resource or if the system returns to the command prompt or you
get a message without the resource list being displayed, then the problem has been
resolved.

Do you still have a path problem?


No Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.
Yes Neither the cabling, nor the parent, nor the child seem to be causing the
problem. Contact your service support.

116 Diagnostic Information for Multiple Bus Systems


Chapter 21. MAP 0290: Missing Resource Problem Resolution

Purpose of This MAP


Use this MAP to handle problems when a resource is not detected by the diagnostics.

Step 0290-1
Use the “Display Configuration and Resource List” on page 193 to display the resources
that were sensed by the configuration program when the diagnostic programs were
loaded. Go to “Step 0290-2”.
Notes:
1. Supplemental diskettes may be required for specific adapters and devices if service
aids are run from Standalone Diagnostics.
2. ISA adapters cannot be detected by the system. The ISA Adapter Configuration
Service Aid in Standalone Diagnostics allows the identification and configuration of
ISA adapters, based on user input.
3. A resource’s software must be installed on the AIX operating system before a
resource can be detected by the Online Diagnostics.
4. If a parent device and all of its children are the missing resources at the same time,
first use the parent device as the missing resource when going through this MAP. If
the problem with the parent device is resolved so that it is no longer missing, but
any of its children are still missing, use the children when going through this MAP.

Step 0290-2
Is the undetected resource a SCSI device installed in an externally attached
enclosure for a SCSI device(s)?
NO Go to “Step 0290-4”.
YES Go to “Step 0290-3”.

Step 0290-3
Go to the documentation for SCSI devices installed in an externally attached enclosure
for a SCSI device(s), and check the device(s) for proper power, cabling, fans running,
and any other checks available. Return to this step after you check the device.

Did you find a problem?


NO Go to “Step 0290-4”.
YES Correct the problem; then go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125.

Step 0290-4
Are you running Standalone Diagnostics?
NO Go to “Step 0290-7” on page 118.
YES Go to “Step 0290-5” on page 118.

117
Step 0290-5
Are multiple devices missing that are connected to the same adapter? (If the
adapter itself is also missing, answer ″No″ to this question.)
NO Go to “Step 0290-7”.
YES Suspect a problem with the device adapter. Run diagnostics on the device
adapter then go to “Step 0290-6”.

Step 0290-6
Did the diagnostics detect a problem with the adapter?
NO Go to “Step 0290-8”.
YES Record the SRN then find the SRN in the SRN List and do the listed action.

Step 0290-7
Take the following steps:
1. Exchange the undetected resource.
2. Use the “Display Configuration and Resource List” on page 193 to display the
resources sensed by the configuration program.

Is the resource listed?


NO Go to Chapter 6, “MAP 0030: Additional Problem Determination” on page 45.
YES Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.

Step 0290-8
Are the missing devices attached to a backplane?
NO Go to “Step 0290-7”.
YES Exchange the backplane then go to “Step 0290-9”.

Note: Before exchanging the backplane check that all cables connected to the
backplane are properly seated and that all cables and connectors are in
good working condition. If a problem is found, correct it, and then go to
Chapter 23, “MAP 0410: Repair Checkout” on page 125.

Step 0290-9
Load the standalone diagnostics; then use the list of resources in the DIAGNOSTIC
SELECTION to determine if devices that were previously missing now appear on the
resource list.

Are the previously missing devices now listed on the resource list?
NO Go to “Step 0290-10” on page 119.
YES Go to Chapter 23, “MAP 0410: Repair Checkout” on page 125.

118 Diagnostic Information for Multiple Bus Systems


Step 0290-10
Is the missing resource (or resources) on a SCSI bus?
NO Go to “Step 0290-7” on page 118.
YES Go to Chapter 6, “MAP 0030: Additional Problem Determination” on page 45.

Chapter 21. MAP 0290: Missing Resource Problem Resolution 119


120 Diagnostic Information for Multiple Bus Systems
Chapter 22. MAP 0291: Missing Device or Bus Problem Resolution

Purpose of This MAP


Use this MAP when a bus or device (such as a disk drive) is reported as a missing
resource by the diagnostics.

Step 0291-1
The device may be missing because of a power problem.

If the missing device is located in a drawer or enclosure, do the following:


1. Check for any environmental problem indicators such as power or cooling that may
indicate a problem. (if needed, refer to the service documentation.)
2. If a problem is indicated, follow the service documentation to resolve the problem.

Go to “Step 0291-2”.

Step 0291-2
Inspect the cables (signal and power) of the missing device. Be sure all connections are
in place and power is present. Refer to the system or enclosure documentation
containing the power wiring diagram or system cable diagram to locate specific cables,
determine the cable numbering, and check for a problem-determination procedure. Look
for obvious power cabling problems, such as missing or loose cable connectors.

Power problems can sometimes be identified by checking other devices that use the
same power source (such as a diskette drive and a SCSI tape drive, even though they
have different controllers). If other devices that share a power source are reported as
missing devices, suspect the power source as the problem.

If there is a power problem, refer to the system or enclosure documentation to resolve


the problem.

Did you find a problem?


NO Go to “Step 0291-3” on page 122.
YES Correct the problem, then go to Chapter 23, “MAP 0410: Repair Checkout” on
page 125.

121
Step 0291-3
Is the missing device a SCSI device installed in a SCSI Enclosure Services (AIX
resource SESx) or SAF-TE (AIX resource SAFTEx device?
NO Go to “Step 0210-1” on page 67.
YES Go to “Step 0291-4”.

Step 0291-4
Run the Advanced Diagnostics in Problem Determination mode on the SCSI Enclosure
Services or SAF-TE device.

Note: A no trouble found result from the diagnostics indicates that you did not get a
different SRN.

Did you get a different SRN than when you ran the diagnostics previously?
NO Go to “Step 0291-5”.
YES Take the following action:
1. Find the SRN in Chapter 30, “Using the SRN List” on page 251.

Note: If the SRN is not listed a Service Request Number Lists, look for
additional information in the following:
v Any supplemental service manual for the device.
v The diagnostic Problem Report screen.
v The Service Hints service aid in Chapter 27, “Using Standalone and
Online Diagnostics” on page 153.
2. Perform the action listed.

Step 0291-5
Power off the system. Disconnect all hot-swap devices attached to the adapter.
Reconnect the hot-swap devices one at time. After reconnecting each device, do the
following:
1. Power on the system and boot the system in the same mode that you were in when
you received the symptom that led you to this MAP.
2. At AIX command prompt, run missing options (diag -a).
3. Verify whether the device you just added to the system is missing from the system
configuration, or if additional devices have been made missing, the problem may be
with the last device reconnected. Perform these substeps:
a. If the device you just added to the system shows as missing, or if additional
devices were made missing, replace the last device.
b. Rerun missing options (diag -a)
c. If devices are no longer missing, go to Chapter 23, “MAP 0410: Repair
Checkout” on page 125. Otherwise, contact your support center.

Note: A device problem can cause other devices attached to the same SCSI
adapter to go into the Defined state. Ask the system administrator to

122 Diagnostic Information for Multiple Bus Systems


make sure that all devices attached to the same SCSI adapter as the
device that you replaced are in the Available state.
4. If no devices were missing, the problem could be intermittent. Make a record of the
problem. Running the diagnostics for each device on the bus may provide additional
information. If you have not replaced FFCs B88, 190, and 152 go to “Step 0210-1”
on page 67, using FFCs (in order): B88, 190, and 152.

Did you get a different SRN than when you ran the diagnostics previously?
NO Go to “Step 0291-5” on page 122.
YES Take the following action:
1. Find the SRN in Chapter 30, “Using the SRN List” on page 251.

Note: If the SRN is not listed a Service Request Number Lists, look for
additional information in the following:
v Any supplemental service manual for the device.
v The diagnostic Problem Report screen.
v The Service Hints service aid in Chapter 27, “Using Standalone and
Online Diagnostics” on page 153.
2. Perform the action listed.

Chapter 22. MAP 0291: Missing Device or Bus Problem Resolution 123
124 Diagnostic Information for Multiple Bus Systems
Chapter 23. MAP 0410: Repair Checkout

Purpose of This MAP


This MAP is used to check out the system after a repair is completed.

Note: Only use Standalone Diagnostics for repair checkout when no other diagnostics
are available on the system. Standalone Diagnostics do not log repair actions.

If you are servicing an SP system, go to the End of Call MAP in the SP System Service
Guide.

If you are servicing a clustered Eserver, go to the End of Call MAP in the Clustered
Eserver Installation and Service Guide.

Step 0410-1
Did you use a hot-swap operation to change the FRU?
NO Go to “Step 0410-2”.
YES Go to “Step 0410-6” on page 126.

Step 0410-2
Note: If the system planar or battery has been replaced and you are loading
diagnostics from a server over a network, it may be necessary for the customer
to set the network boot information for this system before diagnostics can be
loaded. The system time and date information should also be set when the
repair is completed.

Do you have cards, adapters, cables, devices, or any other FRUs that were
removed during problem analysis that you want to put back into the system?
NO Go to “Step 0410-4” on page 126.
YES Go to “Step 0410-3”.

Step 0410-3
1. After performing a system shutdown, turn off the system power and unplug all
power cords (cables) from electrical outlets.
2. Install all of the cards, adapters, cables, devices, and any other FRUs that were
removed during problem analysis.

Go to “Step 0410-4” on page 126.

125
Step 0410-4
Do you want to run the concurrent diagnostics?
NO Go to “Step 0410-9” on page 127.
YES Go to “Step 0410-5”.

Step 0410-5
1. If the system supports Slow boot (See “About Slow Boot” on page 2) do a slow boot
on the system. If the system does not support slow boot, do a normal boot.
2. Power on the system.
3. Wait until the AIX operating system login prompt displays or until apparent system
activity on the operator panel or display has stopped.

Did the AIX Login Prompt display?


NO Go to Chapter 4, “MAP 0020: Problem Determination Procedure” on page 29.
YES Go to “Step 0410-8”.

Step 0410-6
Is the system or partition containing the FRU running service mode diagnostics?
NO Go to “Step 0410-8”.
YES Go to “Step 0410-7”.

Step 0410-7
Exit service mode diagnostics, and reboot the system or partition that contains the FRU.
Wait for the operating system login prompt or until the activity on the operator panel or
display stops.

Did the AIX login prompt display?


NO Go to Chapter 4, “MAP 0020: Problem Determination Procedure” on page 29.
YES Go to “Step 0410-8”.

Step 0410-8
If the Resource Repair Action menu is already displayed, go to “Step 0410-15” on
page 129. Otherwise, do the following:
1. Log into the operating system either with root authority (if needed, ask the customer
to enter the password) or use the CE login.
2. Enter the diag -a command and check for missing resources. Follow any
instructions that display. If an SRN displays, suspect a loose card or connection. If
no instructions display, no resources were detected as missing.
3. Enter the diag command.
4. Press Enter.
5. Select the Advanced Diagnostics option.

126 Diagnostic Information for Multiple Bus Systems


6. When the DIAGNOSTIC MODE SELECTION menu displays, select System
Verification.
7. When the ADVANCED DIAGNOSTIC SELECTION menu displays, select the All
Resources option or test the FRUs you exchanged, and any devices that are
attached to the FRU(s) you exchanged, by selecting the diagnostics for the
individual FRU(s).

Did the RESOURCE REPAIR ACTION menu (801015) display?


NO Go to “Step 0410-14” on page 129.
YES Go to “Step 0410-15” on page 129.

Step 0410-9
Note: If you are uncertain, answer Yes to the following question.

Are the Online Diagnostics Installed on the system?


NO If the operating system is running, do the Shutdown Procedure to stop it (get
help if needed). Go to “Step 0410-10”.
YES Go to “Step 0410-11”.

Step 0410-10
1. Load the Standalone diagnostics.
2. Wait until the diagnostics are loaded or the system appears to stop.
3. Press Enter.
4. Select the Advanced Diagnostics option.

Note: If the terminal type is not defined. You are prompted to define it. You cannot
continue until this is done.
5. When the DIAGNOSTIC MODE SELECTION menu displays, choose System
Verification. On the DIAGNOSTIC SELECTION menu, test the FRUs you
exchanged by selecting the diagnostics for the individual FRUs. If the resource
associated with your action is not displayed on the Resource List, select planar0.

Did the TESTING COMPLETE, no trouble was found menu (801010) display?
NO There is still a problem. Go to Chapter 4, “MAP 0020: Problem Determination
Procedure” on page 29.
YES Go to “Step 0410-17” on page 130.

Step 0410-11
Note: If you are already in Service Mode, go to “Step 0410-12” on page 128.
1. Power on the system (if it is not already powered on).
2. Load the Online Diagnostics in Service Mode (refer to the system unit’s service
guide if needed).

Chapter 23. MAP 0410: Repair Checkout 127


3. Wait until the Diagnostic Operating Instructions display or the system appears to
stop.

Are the Diagnostic Operating Instructions Displayed?


NO Go to Chapter 4, “MAP 0020: Problem Determination Procedure” on page 29.
YES Go to “Step 0410-12”.

Step 0410-12
1. Press Enter.
2. Select the Task Selection option.

Note: If the terminal type is not defined. You are prompted to define it. You cannot
continue until this is done.
3. Select the Log Repair Action option.
4. Select the resource associated with the repair action. If the repair action was
reseating a cable or adapter, select the resource associated with that repair action.
If the resource associated with your repair action is not displayed on the Resource
List, select sysplanar0.
5. Press commit after you have made your selection.
6. Press the key for the previous menu two times to get to the Function Selection
menu.
7. Select the Advanced Diagnostics Routines option.
8. If the DIAGNOSTIC MODE SELECTION menu displays, select the System
Verification option.

Is the ADVANCED DIAGNOSTIC SELECTION menu displayed?


NO Go to Step 1 of Chapter 4, “MAP 0020: Problem Determination Procedure” on
page 29.
YES Go to “Step 0410-13”.

Step 0410-13
Test the FRUs you exchanged, and any devices that are attached to the FRU(s), by
selecting the individual FRUs.

Note: If the resource associated with your action is not displayed on the Resource List,
select sysplanar0.

Did the RESOURCE REPAIR ACTION menu (801015) display?


NO Go to “Step 0410-14” on page 129.
YES Go to “Step 0410-15” on page 129.

128 Diagnostic Information for Multiple Bus Systems


Step 0410-14
Did the TESTING COMPLETE, no trouble was found menu (801010) display?
NO There is still a problem. Go to Chapter 4, “MAP 0020: Problem Determination
Procedure” on page 29.
YES Use the Log Repair Action option, if not previously logged, in the TASK
SELECTION menu to update the AIX Error Log. If the repair action was
reseating a cable or adapter, select the resource associated with that repair
action.
If the resource associated with your action is not displayed on the Resource
List, select sysplanar0.

Note: On systems with a Fault Indicator LED, this changes the Fault Indicator
LED from the Fault state to the Normal state.

Go to “Step 0410-17” on page 130.

Step 0410-15
When a test is run on a resource in System Verification mode, and that resource has an
entry in the AIX error log, if the test on the resource was successful, the RESOURCE
REPAIR ACTION menu displays.

After replacing a FRU, you must select the resource for that FRU from the RESOURCE
REPAIR ACTION menu. This updates the AIX error log to indicate that a
system-detectable FRU has been replaced.

Note: On systems with a Fault Indicator LED, this changes the Fault Indicator LED
from the Fault state to the Normal state.

Do the following:
1. Select the resource that has been replaced from the RESOURCE REPAIR ACTION
menu. If the repair action was reseating a cable or adapter, select the resource
associated with that repair action.
If the resource associated with your action is not displayed on the Resource List,
select sysplanar0.
2. Press Commit after you make your selections.

Did another Resource Repair Action (801015) display?


NO If the No Trouble Found menu displays, go to “Step 0410-17” on page 130.
YES Go to “Step 0410-16”.

Step 0410-16
The parent or child of the resource you just replaced may also require that you run the
RESOURCE REPAIR ACTION service aid on it.

Chapter 23. MAP 0410: Repair Checkout 129


When a test is run on a resource in System Verification mode, and that resource has an
entry in the AIX error log, if the test on the resource was successful, the RESOURCE
REPAIR ACTION menu displays.

After replacing that FRU, you must select the resource for that FRU from the
RESOURCE REPAIR ACTION menu. This updates the AIX error log to indicate that a
system-detectable FRU has been replaced.

Note: On systems with a Fault Indicator LED, this changes the Fault Indicator LED
from the FAULT state to the NORMAL state.

Do the following:
1. From the RESOURCE REPAIR ACTION menu, select the parent or child of the
resource that has been replaced . If the repair action was reseating a cable or
adapter, select the resource associated with that repair action. If the resource
associated with your action is not displayed on the Resource List, select
sysplanar0.
2. Press COMMIT after you make your selections.
3. If the No Trouble Found menu displays, go to “Step 0410-17”.

Step 0410-17
If you changed the Service Processor or Network settings, as instructed in previous
MAPs, restore the settings to the value they had prior to servicing the system. If you
performed service on a RAID subsystem involving changing of the RAID adapter cache
card or changing the configuration on RAID disks, ask the customer to run the PCI
SCSI Disk Array Manager using smitty. Use the Recovery Options selection to resolve
the RAID configuration. To do this, perform the following:
1. At the AIX command line, type smitty pdam.
2. On the PCI SCSI Disk Array Manager screen, select Recovery Options.
3. If a previous configuration exists on the replacement adapter, this must be cleared.
Select Clear PCI SCSI RAID Adapter Configuration. Press F3.
4. On the Recovery Options screen, select Resolve PCI SCSI RAID Adapter
Configuration.
5. On the Resolve PCI SCSI RAID Adapter Configuration screen, select Accept
Configuration on Drives.
6. On the PCI SCSI RAID Adapter selection menu, select the adapter that you
changed.
7. On the next screen, press Enter.
8. When you get the Are You Sure selection menu, press Enter to continue.
9. You should get an OK status message when the recovery is complete. If you get a
Failed status message, verify that you selected the correct adapter, then repeat this
procedure again. When recovery is complete, exit smitty to return to the AIX
command line.

Go to step “Step 0410-18” on page 131.

130 Diagnostic Information for Multiple Bus Systems


Step 0410-18
If the system you are servicing has a Hardware Management Console (HMC), with
Service Focal Point (SFP) go to the ″End of call MAP for Systems with Service Focal
Point″ in the system service guide

This completes the repair, return the system to the customer.

Chapter 23. MAP 0410: Repair Checkout 131


132 Diagnostic Information for Multiple Bus Systems
Chapter 24. MAP 0420: System Checkout

Purpose of This MAP


Use this MAP to verify that the system is working correctly.

Step 0420-1
1. If the operating system is running, perform the operating system’s shutdown
procedure (get help if needed).
2. Power off the system.
3. Power on the system.
4. Load either the Online or Standalone Diagnostics in Service Mode (refer to the
system unit’s service guide if necessary).
5. Wait until the diagnostics are loaded or the system appears to stop.

Were you able to load the diagnostics?


NO There is a problem. Go to the system unit’s service guide.
YES Go to “Step 0420-2”.

Step 0420-2
1. Press Enter.
2. When the FUNCTION SELECTION menu displays, select Advanced Diagnostics.
3. When the DIAGNOSTIC MODE SELECTION menu displays, select the System
Verification option.

Note: If the terminal type is not defined, you are prompted to define it. You cannot
continue until this is done.
4. On the DIAGNOSTIC SELECTION or ADVANCED DIAGNOSTIC SELECTION
menu, look through the list of resources to make sure that all adapters and SCSI
devices are listed including any new resources.
Notes:
a. Resources attached to serial and parallel ports may not appear in the resource
list.
b. ISA adapters cannot be detected by the system. The ISA Adapter Configuration
Service Aid in Standalone Diagnostics allows the identification and configuration
of ISA adapters.
c. If running diagnostics in a partition within a partitioned system, resources
assigned to other partitions are displayed on the resource list.

Did you find all the adapters or devices on the list?


No Go to “Step 0420-3” on page 134.
Yes Go to “Step 0420-5” on page 134.

133
Step 0420-3
Is the new device or adapter an exact replacement for a previous one installed at
same location?
No Go to “Step 0420-4”.
Yes The replacement device or adapter may be defective. If possible, try installing
it in an alternate location if one is available. If it works in that location, suspect
that the location where it failed to appear has a defective slot; schedule time to
replace the hardware that supports that slot. If it does not work in an alternate
location, suspect a bad replacement adapter or device. If you are still unable to
detect the device or adapter, contact your service support structure.

Step 0420-4
Is the operating system software to support this new adapter or device installed?
No Load the operating system software.
Yes The replacement device or adapter may be defective. If possible, try installing
it in an alternate location if one is available. If it works in that location, suspect
that the location where it failed to appear has a defective slot; schedule time to
replace the hardware that supports that slot. If it does not work in an alternate
location, suspect a bad replacement adapter or device. If you are still unable to
detect the device or adapter, contact your service support structure.

Step 0420-5
1. The MISSING RESOURCE menu only displays when a resource was removed or
moved. If the MISSING RESOURCE menu is displayed, follow the instructions.
2. If the ADVANCED DIAGNOSTIC SELECTION menu displays, select the System
Verification option, then use the All Resources option to test the system or select
the individual tests you want to run. If the RESOURCE SELECTION menu is
displayed, select the All Resources option to test the system or select each test
you want to run.

Did the test pass?


NO There is a problem. Go to Chapter 4, “MAP 0020: Problem Determination
Procedure” on page 29.
YES This completes the system checkout.

134 Diagnostic Information for Multiple Bus Systems


Chapter 25. Installation Checkout
The installation checkout is used by the service representative to verify system quality
after initial installation or after an MES or EC has been installed.

Installation Checkout Procedure


To start the checkout, go to “Step 1. Doing a Visual Check”.

Step 1. Doing a Visual Check


Perform the following actions after initial system installation or system alteration:
1. Be sure the system unit power switch is set to Off.
2. Be sure the power switches on all of the attached devices are set to Off.
3. Visually check the system unit and attached devices to ensure that:
v All power cables are securely attached to the system unit or devices
v All signal cables are connected at both ends
v All power cables are plugged into the customer’s outlet
v All covers are installed and the vent openings are not obstructed
v All ribbons, guides, and other attachments are in place.
4. Go to “Step 2. Checking the TTY Terminal Attributes”.

Step 2. Checking the TTY Terminal Attributes


Checking the TTY Terminal Attributes usually needs to be accomplished only during the
initial installation.

If you have trouble selecting the console display and you are using an attached
terminal, check the TTY Terminal Attributes again.

When you run the diagnostic programs from an attached TTY terminal, the attributes for
the terminal must be set to match the defaults of the diagnostic programs. The TTY
terminal must be attached to the S1 serial port on the system unit.

Are you going to run this procedure on an attached TTY terminal?


NO Go to “Step 3. Loading the Diagnostics” on page 136.
YES Go to “Running the Diagnostics from a TTY Terminal” on page 160, and check
the terminal attributes. Return to Step 3 when you finish checking the
attributes.

135
Step 3. Loading the Diagnostics
The diagnostics can be run from a CD-ROM disc, from a locally attached disk, or from
a server if the AIX operating system is installed on the system. If you are not sure
whether the AIX operating system is installed, you can check by turning the system unit
on. If the System Management Service menu displays, the AIX operating system is not
installed.

If the AIX operating system is installed, the diagnostic programs load from a locally
attached disk or from a server. If the AIX operating system is not installed, diagnostics
can be loaded from the diagnostic CD-ROM disc.

The following procedure attempts to load the diagnostics from a disk or from a server. If
they cannot be loaded from a disk or server, the diagnostic CD-ROM disc is used to
load and run the checkout.
1. Set the power switches on all of the attached devices to On.
2. Set the power switch on the system unit to On.

Note: After the first icon displays on the system console, press F6 if you are using
a directly attached console, or press 6 on a TTY console.
3. If the System Management Services menu displays, the AIX operating system is not
installed. Do the following:
a. Insert the diagnostic CD-ROM disc into the CD-ROM drive.
b. Power off the system unit, wait 45 seconds and then power on the system unit.

Note: After the first icon displays on the system console, press F6 if you are
using a directly attached console, or press 6 on a TTY console.
c. If the system stops with an eight-digit error code displayed or stops with an icon
or icons displayed, a problem was detected.
Check for loose cables or cards. If you do not find a problem, go to Chapter 4,
“MAP 0020: Problem Determination Procedure” on page 29.
4. When the diagnostic programs load correctly, the DIAGNOSTIC OPERATING
INSTRUCTIONS display.

Did the DIAGNOSTIC OPERATING INSTRUCTIONS display?


NO Go to Chapter 4, “MAP 0020: Problem Determination Procedure” on page 29.
YES Go to “Step 4. Checking for the Correct Resources” on page 137.

136 Diagnostic Information for Multiple Bus Systems


Step 4. Checking for the Correct Resources
Use the Display or Change System Configuration or VPD service aid to check the
resources that are present (memory, SCSI devices, adapters, diskette drives, disk
drives, and input devices).
Notes:
1. If the terminal type has not been defined, it must be defined before you can select
the service aids. Use the Initialize Terminal option on the FUNCTION SELECTION
menu to define the terminal.
2. If the Dials and LPFK are attached to serial ports S1 or S2, they are not listed by
the service aid unless they have been configured by the user. Refer to the AIX
operating system documentation to configure these devices.

Were all the resources listed by the service aid?


NO Check for loose cables or cards. If you do not find a problem, go to Chapter 4,
“MAP 0020: Problem Determination Procedure” on page 29.
YES Go to “Step 5. Checking the Hardware”.

Step 5. Checking the Hardware


If you are running Online diagnostics from a disk, the system can be checked by one of
the following methods; depending on the version of the diagnostic programs you are
using:
1. Select Advanced Diagnostics on the FUNCTION SELECTION menu.
2. Select System Verification on the DIAGNOSTIC MODE SELECTION menu.
All resources can be checked out by selecting System Verification option on the
ADVANCED DIAGNOSTIC SELECTION menu, then select the All Resources
option, or you can select each resource individually.
3. Check each resource.

Did all of resources check out good?


NO Record the SRN; then go to Chapter 3, “Fast Path MAP” on page 17.
YES Go to “Step 6. Completing the Installation” on page 138.

Chapter 25. Installation Checkout 137


Step 6. Completing the Installation
Some of the following steps only apply to an initial installation. These steps are
provided as reminders in completing the installation or finishing an MES or EC activity.
1. If present, remove the CD-ROM diagnostic disc from the appropriate drive, and
store it in the binder with the operator guides.
2. Give the keys to the customer and explain the importance of keeping the reorder
tag for the keys in a safe place.
3. Keep a copy of the following:
v SCSI Address Record from System Records appendix in the User’s Guide.
v Machine History card for each system unit and device.

Microcode must be installed during system installation or after the AIX operating system
is installed. If the system is using the AIX operating system, all microcode is preinstalled
on the boot disk for all adapters and devices that were shipped with the system.

Microcode is shipped on microcode diskettes, option diskettes and on the boot disk. For
the AIX operating system, runtime microcode maintenance can be selected from the
SMIT INSTALLATION AND MAINTENANCE MENU or from the Diagnostic Service Aid.
The adfutil -m (command and flag) is normally used to install microcode shipped on
option diskettes.

If the system is using another type of operating system, that operating system should
include microcode installation instructions.

If you have the X.25 Interface Coprocessor, the microcode for them is normally not
shipped with the AIX operating system. The microcode for these adapters must be
installed before the adapters can be used. The X.25 Interface Coprocessor microcode
is shipped on an option diskette.

Contact the person that is going to install the software or turn the system over to the
customer.

If needed, go to the AIX operating system Installation Kit to install and configure the AIX
operating system.

138 Diagnostic Information for Multiple Bus Systems


Chapter 26. General Diagnostic Information
Information in this section is common to all system units. Any service information or
diagnostic procedure that is specific to a certain system unit or device is in the operator
guide or service guide for that system unit or device.

AIX Operating System Message Files


English is the default language displayed by the diagnostic programs when run from
disk. If you want to run the diagnostic programs in a language other than English you
must install on the system the AIX operating system message locale fileset for the
desired language you want displayed.

Microcode
There are several types of microcode used by the system:
v System firmware microcode
v Service processor microcode
v Adapter microcode
v Device microcode

AIX diagnostic tasks provide the capability to display microcode levels as well as install
microcode for system firmware and service processor. These same functions are also
available for many adapters and devices.

To determine the level of microcode for system firmware, service processor, adapter, or
device, use the Display Microcode Level task. This task presents a list of resources
that are currently installed and supported by this task. The AIX lsmcode command can
also be used to display microcode levels. For additional information, refer to “Display
Microcode Level” on page 194. For adapters and devices not supported by this task,
refer to the manufacturer’s instructions to determine the microcode level.

Use the Update System or Service Processor Flash task to update a system’s
firmware or service processor for CHRP platform systems. Use the Update System
Flash task to update the system’s firmware for RSPC platform systems. Following the
microcode installation, the system automatically reboots to complete the update.
Microcode images can be installed from disk, diskette, or NIM server. For additional
information, refer to “Update System or Service Processor Flash” on page 221 or the
“Update System Flash” on page 222.

Use the Microcode Download task to install microcode for adapters or devices. This
task presents a list of resources that are currently installed and supported by this task.
Microcode images can be installed from disk, diskette, or NIM server. Refer to the
“Download Microcode” on page 200 for additional information. For adapters and devices
with microcode that can be updated but are not supported by this task, refer to the
manufacturer’s instructions.

139
For systems not using AIX, these tasks can be used via the standalone CD or NIM
server. Otherwise refer to the corresponding documentation for the operating system on
installing microcode.

CEREADME File
A CEREADME (CE readme) file is available on all diagnostic media. This file may
contain information such as:
v Errata information for the service guides
v Service hints for problems
v Diagnostic information that may not be included in service guides
v Other pertinent (usually release-specific) information

The CEREADME file is helpful in describing differences in diagnostics between the


current version and the preceding version.

You can view the CEREADME file by using the Service Hints service aid after the
diagnostics are loaded. Also, you can read the file directly from the disk using the AIX
pg command to display /usr/lpp/diagnostics/CEREADME. The CEREADME file can
be copied or printed using the normal commands. For information about using the
service hints, refer to “Display Service Hints” on page 197.

Printing the CEREADME File from Disk


You can print the CEREADME file from disk using the cat command. The path to this
file is as follows: /usr/lpp/diagnostics/CEREADME

A copy of this file should be printed and stored with the Service Information. lp0 is
normally the printer attached to the parallel port. If a printer is attached to the parallel
port and is considered as lp0, the command for printing the file is as follows:
cat /usr/lpp/diagnostics/CEREADME > /dev/lp0

Printing the CEREADME File from a Source other than Disk


The CEREADME file cannot be printed while diagnostics are being executed from a
source other than from the disk. The file can be printed on a system when the AIX
operating system is running in a normal user environment. The procedure involves
copying the file from the diagnostic media to a temporary file on disk, printing the file,
and then deleting the file from disk. Check for directory /tmp/diag. To determine if this
directory already exists, enter:
cd /tmp/diag

If the directory does not exist, the message /tmp/diag: not found displays. Do not
attempt to print the CEREADME file if this message is not displayed. To print the
CEREADME file, choose the appropriate section below and follow the steps listed.

Printing the CEREADME File from CD-ROM


Insert the diagnostic CD-ROM disc into the CD-ROM drive, and then enter the following
commands:

140 Diagnostic Information for Multiple Bus Systems


mkdir /tmp/diag
mount -o ro -v cdrfs /dev/cd0 /tmp/diag
cd /tmp/diag/usr/lpp/diagnostics
cat CEREADME > /dev/lp0
cd /tmp
unmount /dev/cd0

The CEREADME file prints on lp0, which is the printer normally attached to the parallel
port. If this file is not the same as the CEREADME file on the disk, a copy of this file
should be printed and stored with the Service Information.

CE Login
CE login enables a user to perform operating system commands that are required to
service the system without being logged in as a root user. CE login must have a role of
RunDiagnostics and a primary group of system. This enables the user to:
v Run the diagnostics including the service aids, such as hot plug tasks, certify, format,
and so forth.
v Run all the operating system commands run by system group users.
v Configure and unconfigure devices that are not busy.

In addition, CE login can have shutdown group enabled to allow:


v Use of the Update System Microcode service aid.
v Use of shutdown and reboot operations.

To use CE login, ask the customer to create a unique user name and configure these
characteristics for that name. (Refer to the Users and Groups section of the AIX 5L
Version 5.1 System Management Guide: Operating System and Devices.) After this is
set up, you will need to obtain the user name and password from the customer to log in
with these capabilities. The recommended CE login user name is qserv.

Automatic Diagnostic Tests


All automatic diagnostic tests run after the system unit is turned on and before the AIX
operating system is loaded.

The automatic diagnostic tests display event indicators to track test progress. If a test
stops, the indicator for that test remains displayed to identify the unsuccessful test.

Built-In Self-Test
Note: This set of programs is not supported on all system units.

The Built-In Self-Test (BIST) programs run first after the system unit is turned on. These
programs test the central electronics complex.

Chapter 26. General Diagnostic Information 141


Power-On Self-Test
The Power-On Self-Test (POST) programs check the devices needed to accomplish an
initial program load. The POST also checks the memory, and portions of the central
electronics complex, common interrupt handler, and the direct memory access (DMA)
handler.

142 Diagnostic Information for Multiple Bus Systems


Configuration Program
The configuration program determines what features, adapters, and devices are present
on the system. The configuration program, which is part of the AIX operating system,
builds a configuration list that is used by the diagnostic programs to control which tests
are run during system checkout.

The configuration program displays numbers between 500 and 999 in the operator panel
display. Refer to Chapter 29, “Diagnostics Numbers and Location Codes” on page 225
for a listing of program actions associated with displayed numbers.

Devices attached to serial and parallel ports are not configured. The Dials and Lighted
Program Function Keys (LPFKs) can be tested from Online Diagnostics after they are
manually configured. No other device attached to the serial and parallel ports is
supported by the diagnostics.

CPU and Memory Testing and Error Log Analysis


Except for the floating-point tests, all CPU and memory testing on the system units are
done by POST and BIST. Memory is tested entirely by the POST. The POST provides
an error-free memory MAP. If POST cannot find enough good memory to boot, it halts
and displays an error message. If POST finds enough good memory, the memory
problems are logged and the system continues to boot.

If any memory errors were logged, they are reported by the Base System or Memory
Diagnostics, which must be run to analyze the POST results. Normally, most memory
problems that are detected by the POST are isolated to a single FRU.

The CPU and memory cannot be tested after the AIX based diagnostics are loaded;
however, they are monitored for correct operation by various checkers such as
Checkstop or Machine Check. If one of these checks intermittently occurs, it is logged
into the error log.

Single-bit memory errors are corrected by ECC (Error Checking and Correction) on
systems equipped with ECC memory.

Chapter 26. General Diagnostic Information 143


Diagnostic Programs
This section provides overview of the various diagnostic programs.

Diagnostic Controller
The diagnostic controller runs as an application program on the AIX operating system.
The diagnostic controller carries out the following functions:
v Displays diagnostic menus
v Checks availability of needed resources
v Checks error log entries under certain conditions
v Loads diagnostic application programs
v Loads task and service aid programs
v Displays test results

To test an adapter or device, select the device or adapter from the Diagnostic Selection
menu. The diagnostic controller then loads the diagnostic application program for the
selected device or adapter.

The diagnostic application program loads and runs test units to check the functions of
the device or adapter.

The diagnostic controller checks the results of the tests done by the diagnostic
application and determines the action needed to continue the testing.

The amount of testing that the diagnostic application does depends on the mode
(service, maintenance, or concurrent) under which the diagnostic programs are running.

Error Log Analysis


When you select Diagnostics or Advanced Diagnostics, the Diagnostic Selection
menu displays (other menus may display before this menu). This menu allows you to
select the purpose for running diagnostics.

When you select the Problem Determination option, the diagnostic programs read and
analyze the contents of the error log.

Note: Most hardware errors in the operating system error log contain sysplanar0 as the
resource name. The resource name identifies the resource that detected the
error, it does not indicate that the resource is faulty or should be replaced. Use
the resource name to determine the appropriate diagnostic to analyze the error.

If the error log contains recent errors (approximately the last 7 days), the diagnostic
programs automatically select the diagnostic application program to test the logged
function.

If there are no recent errors logged or the diagnostic application program runs without
detecting an error, the Diagnostic Selection menu is displayed. This menu allows you to
select a resource for testing.

144 Diagnostic Information for Multiple Bus Systems


If an error is detected while the diagnostic application program is running, the A
PROBLEM WAS DETECTED screen displays a Service Request Number (SRN).

Note: After a FRU is replaced based on an error log analysis program, the error log
entries for the problem device must be removed or the program may continue to
indicate a problem with the device. To accomplish this task, run the errclear
command from the command line, or use System Management Interface Tool
(SMIT) to select Problem Determination / Error Log / Clear the Error Log. Fill
out the appropriate menu items.

Enhanced FRU Isolation


The diagnostics provide enhanced Field Replaceable Unit (FRU) isolation by
automatically selecting associated resources. The typical way in which diagnostics
select a resource is to present a list of system resources, and you are then asked to
select one. Diagnostics begin with that same type of selection.

If the diagnostic application for the selected resource detects a problem with that
resource, the diagnostic controller checks for an associated resource. For example, if
the test of a disk drive detects a problem, the diagnostic controller tests a sibling device
on the same controller to determine if the drive or the controller is failing. This extra
FRU isolation is apparent when you test a resource and notice that the diagnostic
controller continues to test another resource that you did not select.

Advanced Diagnostics Function


The advanced diagnostics function is normally used by a service representative. These
diagnostics may ask you to disconnect a cable and install a wrap plug.

The advanced diagnostics run in the same modes as the diagnostics used for normal
hardware problem determination. The advanced diagnostics provide additional testing
by allowing the service representative to do the following:
v Use wrap plugs for testing.
v Loop on a test (not available in concurrent mode) and display the results of the
testing.

Task and Service Aid Functions


If a device does not show in the Test List or you think a device’s Diagnostic Package is
not loaded, check by using the Display Configuration and Resource List task. If the
device you want to test has a plus (+) sign or a minus (-) sign preceding its name, the
Diagnostic Package is loaded. If the device has an asterisk (*) preceding its name, the
Diagnostic Package for the device is not loaded or is not available.

Tasks and service aids provide a means to display data, check media, and check
functions without being directed by the hardware problem determination procedure.
Refer to Chapter 28, “Introduction to Tasks and Service Aids” on page 175 for
information and procedures about tasks and service aids.

Chapter 26. General Diagnostic Information 145


System Checkout
The system checkout program uses the configuration list generated by the configuration
procedure to determine which devices and features to test. These tests run without
interaction. To use system checkout, select All Resources on the Resource Selection
menu.

Missing Options DIMBS Description


In diagnostics version earlier than 5.2.0, missing devices are presented on a Missing
Resource screen. This happens as a result or running diag -a or by booting online
diagnostics in service mode.

In diagnostics version 5.2.0 and later, missing devices are identified on the Diagnostic
Selection screen by an uppercase M preceding the name of the device that is missing.
The Diagnostic Selection menu is displayed anytime you run the Diagnostic Routines or
the Advanced Diagnostics Routines. The Diagnostic Selection menu can also be
entered by running diag -a when there are missing devices or missing paths to a
device.

When a missing device is selected for processing, the Missing Resource menu will ask
whether the device has been turned off, removed from the system, moved to a different
physical location, or if it is still present.

When a single device is missing, the fault is probably with that device. When multiple
devices with a common parent are missing, the fault is most likely related to a problem
with the parent device.

The diagnostic procedure may include testing the device’s parent, analyzing which
devices are missing, and any manual procedures that are required to isolate the
problem.

Missing Path Resolution for MPIO Resources


Diagnostics also identifies a Multipath I/O device that has multiple configured paths, all
of which are missing as a missing device. If some, but not all, paths to a multipath I/O
device are missing, then diagnostics identifies those paths as missing. In such an
instance, an uppercase P displays in front of the multipath I/O device.

When a device with missing paths is selected from the Diagnostic Selection menu, the
Missing Path Selection menu displays showing the missing paths for the device. The
menu requests the user to select a missing path for processing. If the device has only
one missing path, then the selection menu is bypassed. In either case, a menu is
displayed showing the selected missing path and other available paths to the device
(which may be missing or available). The menu asks if the missing path has been
removed, has not been removed, or should be ignored. The procedures are as follows:
v If the Path Has Been Removed option is selected, diagnostics removes the path
from the data base.
v If the Path Has Not Been Removed option is selected, diagnostics determines why
the path is missing.

146 Diagnostic Information for Multiple Bus Systems


v If the Run Diagnostics on the Selected Device option is selected, diagnostics runs
on the device and does not change the system configuration.

Periodic Diagnostics
Periodic testing of the processors is enabled by default. Problems are reported by a
message to the system console, and either a serviceable event sent to the Service
Focal Point for a system with an HMC (hardware management console) or to an e-mail
message sent to all users in the system group.

Periodic diagnostics are controlled by the periodic diagnostic service aid. The periodic
diagnostic service aid allows a hardware resource to be tested once a day. If the
resource cannot be tested because it is busy, error log analysis is performed if
supported on the resource. In diagnostics version 5.1.0.15 and later, periodic
diagnostics only supports testing of processors. Disk drives and system planars are no
longer supported by periodic diagnostics because testing is not supported in concurrent
diagnostics and coverage is provided by automatic error log analysis.

Processors that are dynamically removed from the system are also removed from the
periodic test list. Processors that are dynamically added are automatically added to the
periodic test list.

Periodic Diagnostic Reminders


Periodic diagnostic reminders are notifications about failed or deconfigured resources
that are reported by firmware to the operating system. Periodic diagnostic reminder
mode is run following a successful system boot and then every Tuesday at 8 a.m. Only
the resources in the periodic test list are tested for failed or deconfigured status. Adding
or removing a resource from the periodic test list enables or disables the periodic
diagnostic reminder for that resource.

In diagnostics version 5.1.0.15 and later, periodic diagnostic reminder mode is only run
for processors. Periodic diagnostic reminder mode for processors also performs testing
on the processors. Problems are reported by a message to the system console, and
either a serviceable event sent to the Service Focal Point for a system with an HMC or
an e-mail message sent to all users in the system group.

Chapter 26. General Diagnostic Information 147


Automatic Error Log Analysis (diagela)
Automatic Error Log Analysis (diagela) provides the capability to perform error log
analysis when a permanent hardware error is logged, by enabling the diagela program
on all platforms.

The diagela program determines if the error should be analyzed by the diagnostics. If
the error should be analyzed, a diagnostic application is invoked and the error is
analyzed. No testing is done if the diagnostics determine that the error requires a
service action. Instead it sends a message to your console, and either the Service
Focal Point for systems with a HMC, or to all system groups. The message contains the
SRN.

Running diagnostics in this mode is similar to using the diag -c -e -d Device command.

Notification can also be customized by adding a stanza to the PDiagAtt object class.
The following example illustrates how a customer’s program can be invoked in place of
the normal mail message, or in addition to sending the message to the Service Focal
Point when there is a HMC:
PDiagAtt:
DClass = " "
DSClass = " "
DType = " "
attribute = "diag_notify"
value = "/usr/bin/customer_notify_ program $1 $2 $3 $4 $5"
rep = "s"

If DClass, DSClass, and DType are blank, then the customer_notify_program applies
for all devices. Filling in the DClass, DSClass, and DType with specifics causes the
customer_notify_program to be invoked only for that device type.

After the above stanza is added to the ODM data base, problems are displayed on the
system console and the program specified in the value field of the diag_notify
predefined attribute is invoked. The following keyword is expanded automatically as
arguments to the notify program:
v $1 the keyword diag_notify
v $2 the resource name that reported the problem
v $3 the Service Request Number
v $4 the device type
v $5 the error label from the error log entry

148 Diagnostic Information for Multiple Bus Systems


In the case where no diagnostic program is found to analyze the error log entry, or
analysis is done but no error was reported, a separate program can be specified to be
invoked. This is accomplished by adding a stanza to the PDiagAtt object class with an
attribute = diag_analyze. The following example illustrates how a customer’s program
can be invoked for this condition:
PDiagAtt:
DClass = " "
DSClass = " "
DType= " "
attribute = "diag_anaylze"
value = "/usr/bin/customer_analyzer_program $1 $2 $3 $4 $5"
rep = "s"

If DClass, DSClass, and DType are blank, then the customer_analyzer_program applies
for all devices. Filling in the DClass, DSClass, and DType with specifics causes the
customer_analyzer_program to be invoked only for that device type.

After the above stanza is added to the ODM data base, the program specified is
invoked if there is no diagnostic program specified for the error, or if analysis was done,
but no error found. The following keywords expand automatically as arguments to the
analyzer program:
v $1 the keyword diag_analyze
v $2 the resource name that reported the problem
v $3 the error label from the error log entry if from ELA, the keyword PERIODIC if from
Periodic Diagnostics, or the keyword REMINDER if from a Diagnostic Reminder.
v $4 the device type
v $5 the keywords:
– no_trouble_found if the analyzer was run, but no trouble was found.
– no_analyzer if the analyzer is not available.

To activate the Automatic Error log Analysis feature, log in as root user (or use CE
login) and type the following command:
/usr/lpp/diagnostics/bin/diagela ENABLE

To disable the Automatic Error Log Analysis feature, log in as root user (or use CE
login) and type the following command:
/usr/lpp/diagnostics/bin/diagela DISABLE

The diagela program can also be enabled and disabled using the Periodic Diagnostic
Service Aid.

Chapter 26. General Diagnostic Information 149


Log Repair Action
The diagnostics perform error log analysis on most resources. The default time for error
log analysis is seven days; however, this time can be changed from 1 to 60 days using
the Display or Change Diagnostic Run Time Options task. To prevent false problems
from being reported when error log analysis is run, repair actions need to be logged
whenever a FRU is replaced. A repair action can be logged by using the Log Repair
Action task or by running advanced diagnostics in System Verification mode.

The Log Repair Action task lists all resources. Replaced resources can be selected
from the list, and when commit (F7 key) is selected, a repair action is logged for each
selected resource.

System Fault Indicator and System Identify Indicator


Some systems support the System Identify Indicator and/or the System Fault Indicator.

The System Identify Indicator is used to help physically identify a particular system in a
room. The System Fault Indicator is used to help physically identify a particular system
that has a fault condition.

On a system that supports System Fault Indicator, the indicator is set to Fault condition
when a fault is detected. After the problem with the system is fixed, the system fault
indicator should be set back to Normal. This is done by using the Log Repair Action
task. For additional information, see “Log Repair Action”.

Note: This action keeps the System Fault Indicator from being set to the Fault state
due to a previous error, that has already been serviced, in the error log.

Both of these indicator functions can be managed by using the System Identify Indicator
and System Fault Indicator Tasks. See “System Fault Indicator” on page 220 or “System
Identify Indicator” on page 220 for additional information.

150 Diagnostic Information for Multiple Bus Systems


Testing the Line Printer
The following is a simple procedure for determining if a printer attached to your system
is responding correctly. The AIX operating system should be up and running in your
normal environment.

To determine what printers are available, enter the following:


lsdev -C -c printer

This command displays a list of printers currently defined on the system. Only those
printers that are in the available state can be used (for example, those printers marked
as defined cannot be used). Ensure that a printer is actually connected at the location
that was specified in the output of the command.

To begin printing, enter the following:


cat /usr/lpp/diagnostics/CEREADME > /dev/lpx

Note: In the above step, you must substitute for x the value obtained from the lsdev
command.

In the above example, the contents of the CEREADME file will print.

Array Bit Steering


An advanced feature of many systems is Array Bit Steering. The processors in these
systems have internal cache arrays with extra memory capacity that can be configured
to correct certain types of array faults.

This reconfiguration can be used to correct arrays for faults detected at IPL or run time.
In the case of a fault detected during run time, the recoverable fault is reported with a
″Repair Disposition Pending Reboot″ indicator set. This allows diagnostics to call out a
Service Request Number that identifies the array and directs the Service
Representative to a MAP for problem resolution that uses array bit steering. If the array
bit steering cannot be used for the reported fault, then the FRU with that array is
replaced.

Running Diagnostics on the Native Serial Port on a Full Machine Partition with a
HMC Attached
For a Full Machine Partition, the output of the S1 serial port is redirected, or wrapped to
the virtual console window. When the S1 serial port is wrapped, the output of any
command is directed from the S1 serial port to the virtual console terminal. If you close
the virtual console window on the managed system, normal function is restored to the
S1 serial port.

The implication of this is that the serial port wrap diagnostics may fail with a false SRN
if the virtual console window on the managed system is not closed. Another method to
prevent the false SRN is to unplug the HMC from its port before running the wrap tests.

Chapter 26. General Diagnostic Information 151


After running diagnostics on the serial port, make sure that the S1 serial port is enabled
for login (AIX command chdev -l ’tty’x -a login=’enable’ where x is the tty
number corresponding to the S1 serial port).

Enhanced I/O Error Handling


Enhanced I/O Error Handling (EEH) is an error recovery strategy for errors that can
occur during I/O operations on the PCI bus. Not all systems support EEH; if you get an
SRN involving an EEH error, follow the action listed.

152 Diagnostic Information for Multiple Bus Systems


Chapter 27. Using Standalone and Online Diagnostics
The diagnostics consist of Standalone Diagnostics and Online Diagnostics. The
Standalone Diagnostics must be booted before they are run. If booted, they have no
access to the AIX Error Log or the AIX Configuration Data.

Online Diagnostics, when installed, are resident with AIX on the disk or server. They
can be booted in single user mode (called service mode), run in maintenance mode
(called maintenance mode), or run concurrently (called concurrent mode) with other
applications. They have access to the AIX Error Log and the AIX Configuration Data.

Attention: If this system unit is attached to another system, be sure you isolate this
system unit before stopping the operating system or running diagnostic programs.
Some system-cabling changes (such as installing wrap plugs or removing a device from
the configuration) may require action by the operator of the attached system before
making the cabling changes on this system.

Attention: The AIX operating system must be installed in order to run Online
Diagnostics. If the AIX operating system is not installed, use the standalone diagnostic
procedures.

Standalone and Online Diagnostics Operating Considerations


Before you use the diagnostics, consider the following items:
v Standalone diagnostics at version 5.2.0.0 or later cannot be run on RSPC systems.
v Support for some devices has been withdrawn from AIX 5.2.0.0 and later. For a list of
devices for which support has been withdrawn, refer to the AIX 5.2 release notes. To
diagnose a device that no longer is supported in AIX 5.2.0, either move the device to
a system running an AIX level earlier than 5.2.0 or use standalone diagnostics earlier
than 5.2.0.
v Standalone diagnostics can run on systems configured for running either a full
machine partition or one or more logical partitions. When running on a logically
partitioned system, the device from which you are booting standalone diagnostics
must be made available to the partition dedicated to running standalone diagnostics.
This may require moving the device from the partition that currently contains the boot
device (for example, CD-ROM or network adapter connected to the NIM server that
has a standalone diagnostic image) to the partition used to run standalone
diagnostics. If you move devices, reboot both partitions. For more information, see
“Standalone Diagnostic Operation” on page 163.
v When running diagnostics on an LPAR partition, diagnostics only works with the
resources that were assigned to that partition; you should run diagnostics in the
partition containing the resource that you wish to test.
v Run Online Diagnostics in Service Mode when possible, unless otherwise directed.
The Online Diagnostics perform additional functions, compared to Standalone
Diagnostics. The AIX error log and certain SMIT functions are only available when
diagnostics are run from the disk drive.

153
v When running Online Diagnostics, device support for some devices may not have
been installed. If this is the case, that device does not appear in the resource list.
v When running Standalone Diagnostics, device support for some devices may be
contained on supplemental diagnostic media. If this is the case, the device does not
appear in the resource list when running diagnostics unless the supplemental media
has been processed.
v Support for some TTY terminals is optionally installed. If you attach a TTY terminal to
a system to run diagnostics, it might not work correctly because the AIX support for
the terminal might not be installed.

Selecting a Console Display


When you run Standalone Diagnostics and under some conditions, Online Diagnostics,
you must select the console display. The diagnostics display instructions on any
graphics display and the terminal attached to the S1 serial port.

On systems with an HMC, diagnostics displays on the virtual terminal on the HMC. On
an LPAR system, diagnostics displays on the virtual terminal associated with a given
partition.

Identifying the Terminal Type to the Diagnostics Programs


Note: This is a different function from selecting a console display.

When you run diagnostics, you must identify what type of terminal you are using. If the
terminal type is not known when the FUNCTION SELECTION menu is displayed, the
diagnostics do not allow you to continue until a terminal is selected from the DEFINE
TERMINAL option menu. Select LFT for adapter-attached displays.

If running diagnostics from a virtual terminal on a system with an HMC, select VT100
when prompted for the type of terminal emulation.

Undefined Terminal Types


If you specify an undefined terminal type from the DEFINE TERMINAL option menu, the
menu prompts the user to enter a valid terminal type. The menu is displayed until either
a valid type is entered or the user exits the DEFINE TERMINAL option.

Resetting the Terminal


If the user enters a terminal type that is valid (according to the DEFINE TERMINAL
option menu) but is not the correct type for the ASCII terminal being used, you may be
unable to read the screen, use the function keys or use the Enter key. These difficulties
can be bypassed by pressing Ctrl-C to reset the terminal. The screen display which
results from this resetting action varies with the mode which the system is being run:
v Online Normal or Maintenance Mode - The command prompt appears.
v Standalone Mode or Online Service Mode - The terminal type is reset to dumb, the
Diagnostic Operating Instruction panel displays, and the user is required to go
through the DEFINE TERMINAL process again.

154 Diagnostic Information for Multiple Bus Systems


Running Standalone Diagnostics from CD-ROM
Consider the following when you run Standalone Diagnostics:
v The diagnostic CD-ROM disc must remain in the CD-ROM drive for the entire time
that diagnostics are running.
v The diagnostic CD-ROM disc cannot be ejected from the CD-ROM drive once the
diagnostic programs load. The diagnostic CD-ROM disc can only be ejected after the
system has been powered off and then powered on (Standalone mode), or after the
diagnostics program has terminated (Online concurrent mode). The diagnostic
CD-ROM disc must be ejected before attempts to load the diagnostic programs
again.
v The CD-ROM drive from which diagnostics were loaded cannot be tested.
v The SCSI adapter (or circuitry) controlling the CD-ROM drive from which diagnostics
were loaded cannot be tested.

Running Standalone Diagnostics from a Network Installation Management (NIM)


Server
A client system connected to a network with a Network Installation Management (NIM)
server, is capable of booting Standalone Diagnostics from the NIM server if the client
system is registered on the NIM server, and the NIM boot settings on both the NIM
server and the client system are correct.
Notes:
1. For NIM clients that have adapters that would normally require that supplemental
media be loaded when standalone diagnostics are run from CD-ROM, the support
code for these adapters must be loaded into the directory pointed to by the NIM
SPOT from which you wish to boot that client. Before running standalone
diagnostics on these clients from the NIM server, the NIM server system
administrator must ensure that any needed support for these devices is loaded on
the server.
2. The amount of system memory required to run Standalone Diagnostics from a NIM
server using the bos.diag.rte fileset at level 4.3.3.25, is 64 MB.
To determine the fileset level, run the following AIX command at the NIM server
(you must have root authority):
nim -o showres SPOTNAME | grep bos.diag.rte

(Where SPOTNAME is the name of the SPOT from which you want to do a NIM
boot (for example, SPOT433).

Use one of the following methods to determine the amount of available system
memory:
v Run the Display Resource Attributes task for resource.
v Use the Config option under System Management Services (see the system unit
service guide).
v Use the following AIX command:
lsattr -E -l mem0
3. All operations to configure the NIM server require root authority.

Chapter 27. Using Standalone and Online Diagnostics 155


4. If you replace the network adapter in the client, the network adapter hardware
address for the client must be updated on the NIM server.
5. The Control state (Cstate) for standalone clients on the NIM server should be kept
in the Diagnostic Boot has been Enabled state.
6. On the client system, the NIM server network adapter should be put in the bootlist
after the boot disk drive. This allows the system to boot up in Standalone
Diagnostics from the NIM server should there be a problem booting from the disk
drive. Refer to the ″Multiboot″ section under SMS chapter in the service guide for
the client system to obtain information about setting the bootlist.

NIM Server Configuration


Refer to the Network Installation Management Guide and Reference for information on
doing the following:
v Register a client on the NIM server.
v Enable a client to run diagnostics from the NIM server.

To verify that the client system is registered on the NIM server and diagnostic boot is
enabled; from the command line on the NIM server, run the following command:
lsnim -a Cstate -Z ClientName

Refer to the following table for system responses.

Note: The ClientName is the name of the system on which you are wanting to run the
Standalone Diagnostics.

System Response Client Status

#name:Cstate: The client system is registered on the NIM


ClientName: diagnostic boot has been server and enabled to run diagnostics from the
enabled: NIM server.

#name:Cstate: The client system is registered on the NIM


ClientName:ready for a NIM operation: server but not enabled to run standalone
or diagnostics from the NIM server.
#name:Cstate: Note: If the client system is registered on the
ClientName:BOS installation has been NIM server but Cstate has not been enabled,
enabled: no data will be returned.

0042-053 lsnim: there is no NIM object The client is not registered on the NIM server.
named "ClientName"

Client Configuration and Booting Standalone Diagnostics from the


NIM Server
To run Standalone Diagnostics on a client system from the NIM server, do the following:
1. Remove all removable media (tape or CD-ROM disc).
2. Stop all programs, including the AIX operating system (get help if needed).
3. If you are running standalone diagnostics in a full machine partition, verify with the
system administrator and system users that the system unit may be shutdown.
Stop all programs including the operating system (refer to the operating system

156 Diagnostic Information for Multiple Bus Systems


documentation). Verify with the system administrator and system users using that
partition that all applications on that partition must be stopped, and the partition ill
be rebooted. Stop all programs on that partition including the operating system.
4. If the system is running in a full machine partition, turn on the system unit power.
If the system is running on a logically partitioned system, restart the AIX operating
system in the partition you wish to run online diagnostics.
5. When the keyboard indicator displays (the word keyboard on an ASCII terminal or
the Keyboard icon on a graphical display), press the number 1 key on the
keyboard to display the SMS menu.
6. Enter any requested passwords.
7. Select Utilities.
8. Depending on the console type, select RIPL or Remote Initial Program Load
Setup.
9. Depending on the console type, select Set Address or IP Parameters.
10. Enter the client address, server address, gateway address (if applicable), and
subnet mask into the Remote Initial Program Load (RIPL). If there is no gateway
between the NIM server and the client, set the gateway address to 0.0.0.0. To
determine if there is a gateway, either ask the system network administrator or
compare the first 3 octets of the NIM server address and the client address. If they
are the same, (for example, if the NIM server address is 9.3.126.16 and the client
address is 9.3.126.42, the first 3 octets (9.3.126) are the same), then set the
gateway address in the RIPL field to 0.0.0.0.

Note: RIPL is located under the Utility menu in System Management Services
(SMS) and should be referred to for information on setting these
parameters.
11. If the NIM server is setup to allow the pinging of the client system, use the ping
option in the RIPL utility to verify that the client system can ping the NIM server.
Under the Ping utility, choose the network adapter that provides the attachment to
the NIM server to do the ping operation. If the ping comes back with an OK
prompt, the client is prepared to boot from the NIM server. If ping returns with a
FAILED prompt, the client does not proceed with the boot.

Note: If the ping fails, refer to ″Boot Problems/Concerns″ in the service guide for
the system unit. Then follow the steps for network boot problems.

Use the following procedure to temporarily changes the system bootlist so that the
network adapter attached to the NIM server network, is first in the bootlist:
1. Exit to the SMS Main screen.
2. Depending on the console type, select Multiboot or Select Boot Devices.
3. Depending on the console type, select Boot Sequence or Select Boot Devices.
4. Record the current bootlist settings. (You will have to set the bootlist back to the
original settings after running diagnostics from the NIM server.)
5. Change the bootlist so the network adapter attached to the NIM server is first in the
bootlist.

Chapter 27. Using Standalone and Online Diagnostics 157


6. Exit completely from SMS. The system should start loading packets while doing a
bootp from the network.

Follow the instructions on the screen to select the system console.

If Diagnostics Operating Instructions Version x.x.x is displays, Standalone Diagnostics


has loaded successfully. If the AIX login prompt displays, Standalone Diagnostics did
not load. Check the following items:
v The bootlist on the client might be incorrect.
v Cstate on the NIM server might be incorrect.
v There might be network problems preventing you from connecting to the NIM server.

Verify the settings and the status of the network. If you continue to have problems, refer
to ″Boot Problems/Concerns″ in the service guide for the system unit. Then follow the
steps for network boot problems.

After running diagnostics, reboot the system and use SMS to change the bootlist
sequence back to the original settings.

Locking and Unlocking the Electronic Service Agent


If the system is setup with a Electronic Service Agent, you must lock out the Electronic
Service Agent before running diagnostics. This prevents the Electronic Service Agent
from using the diagnostics while you are running them. Use the following commands to
lock out the Electronic Service Agent:
cd /usr/lpp/servdir
ls /usr/lpp/servdir/servdir.lck

If a file named servdir.lck is listed, the Electronic Service Agent is already locked out. If
it is not listed, use the following command to create the file:
/usr/lpp/servdir/servdir.lck

Use the following command to check that the servdir.lck file was created (if the file is
present the Electronic Service Agent is locked out):
/usr/lpp/servdir/servdir.lck

Use the following commands to unlock the Electronic Service Agent:


/usr/lpp/servdir/servdir.analyze reset
rm /usr/lpp/servdir/servdir.lck

Use the following command to check that the servdir.lck file was deleted (the file
should not be present):
ls /usr/lpp/servdir/servdir.lck

If the file is listed, the Electronic Service Agent is still locked out.

158 Diagnostic Information for Multiple Bus Systems


Locking and Unlocking the Service Agent
If the system is setup with a service agent, you must lock out the service agent before
running diagnostics.

Note: The system does not report problems while the service agent is locked out.
When you complete your service action, be sure to unlock the service agent to
allow it to report problems.

Use the following procedure to lock out the service agent:


1. Click the Administration folder.
2. Select the Lockout Machines option.
3. In the Detail screen, select the system you want to lock out, then click Lock.
4. To verify that the system is locked out, click the Network folder.
5. Click the Padlock icon to display the lockout status. The system you locked out
should have a red X displayed, indicating it is locked out.

Use the following procedure to unlock the service agent:


1. Click the Administration folder.
2. Select the Lockout Machines option.
3. In the Detail screen, select the system you want to unlock, and click Unlock.
4. To verify that the system is unlocked, click the Network folder.
5. Click the Padlock icon to display the lockout status. The system you unlocked
should not have a red X displayed.

Running Online Diagnostics


Consider the following when you run the Online Diagnostics from a server or a disk:
v The diagnostics cannot be loaded and run from a disk until the AIX operating system
has been installed and configured. After the installation of the AIX operating system,
all three modes of operation are available.
v The diagnostics cannot be loaded on a system (client) from a server if that system is
not set up to IPL from a server over a network, or the server has not been setup to
send a service mode IPL of the diagnostics. When the system is set up to IPL from a
server, the diagnostics are executed in the same manner as they are from disk.
v When the system is running in a full machine partition, if the diagnostics were loaded
from disk or a server, you must shut down the AIX operating system before powering
off the system unit to prevent possible damage to disk data. This is done in one of
two ways:
– If the diagnostic programs were loaded in Standalone mode, press the F3 key
until DIAGNOSTIC OPERATING INSTRUCTIONS displays; then follow the
displayed instructions to shut down the AIX operating system.
– If the diagnostic programs were loaded in maintenance or concurrent mode, enter
the shutdown -F command.
v Under some conditions the system may stop, with instructions displayed on attached
displays and terminals. Follow the instructions to select a console display.

Chapter 27. Using Standalone and Online Diagnostics 159


Running the Diagnostics from a TTY Terminal
Consider the following when you run diagnostics using a TTY-type terminal as the
console display:
v See the operator manual for your type of TTY terminal to find the key sequences you
need to respond to the diagnostics. For the 3151, refer to the 3151 ASCII Display
Station Guide to Operations, form number GA18-2633. For the 3164, refer to the
3164 ASCII Color Display Station Description, form number GA18-2617.
v When the diagnostics present display information through the S1 serial port, certain
attributes are used. These attributes are set as if the diagnostics were using a 3161
display terminal. Refer to the tables in Appendix D, “General Attributes Required
When Using a TTY Terminal” on page 667 for a list of attributes for the 3161 ASCII
Display Terminal and for two other ASCII display terminals commonly used with the
system.
v If you have a TTY terminal other than a 3151, 3161 or 3164 attached to the S1 serial
port, your terminal may have different names for the attributes. Refer to the tables in
Appendix D, “General Attributes Required When Using a TTY Terminal” on page 667,
and use the attribute descriptions to determine the settings for your terminal.

Online Diagnostics Mode of Operation


The Online diagnostics can be run in three modes:
v Service Mode allows checking of most system resources.
v Concurrent Mode allows the normal system functions to continue while selected
resources are being checked.
v Maintenance Mode allows checking of most system resources

Running the Online Diagnostics in Service Mode (Service Mode IPL)


Service mode provides the most complete checkout of the system resources. This
mode also requires that no other programs be running on the system. All supported
system resources except the SCSI adapter, and the disk drives used for paging can be
tested. However, the system memory and the processor are only tested during
power-on self-test (POST).

Error log analysis is done in service mode when you select the Problem
Determination option on the DIAGNOSTIC MODE SELECTION menu.

To run the Online diagnostics in service mode, use the following steps:
1. Stop all programs including the AIX operating system (get help if needed).
2. Remove all tapes, diskettes, and CD-ROM discs.
3. If the system is running in a full machine partition, turn off the system unit power.
4. If the system is running in a full machine partition, turn on the system unit power.
If the system is running on a logically partitioned system, restart the AIX operating
system in the partition you wish to run online diagnostics.
5. After the first POST indicator appears on the system unit’s console, press F6 on
the directly-attached keyboard or 6 on the TTY keyboard to indicate that
diagnostics are to load.

160 Diagnostic Information for Multiple Bus Systems


Note: The term POST indicator refers to the icons (graphic display) or device
mnemonics (ASCII terminal) that are displayed while the POST is running.
6. Enter any requested password.
7. Follow any instructions to select a console.
8. After the diagnostic controller loads, DIAGNOSTIC OPERATING INSTRUCTIONS
appear on the console display.
9. Follow the displayed instructions to test the desired resources.
10. When testing is complete; use the F3 key to return to the DIAGNOSTIC
OPERATING INSTRUCTIONS.
11. Press the F3 key (from a defined terminal) or press 99 (for an undefined terminal)
to shut down the diagnostics before turning off the system unit (if running in a full
machine partition) or rebooting the partition (if running one or more logical
partitions).

Note: Pressing the F3 key (from a defined terminal) produces a Confirm Exit
menu which offers two options: continuing with the shut down by pressing
F3; or returning to diagnostics by pressing Enter.

For undefined terminals, pressing 99 produces a full screen menu which


offers two options: continuing with the shutdown by pressing 99 and then
Enter; or returning to diagnostics by pressing Enter.

Running the Online Diagnostics in Concurrent Mode


Use Concurrent mode to run Online diagnostics on some of the system resources while
the system is running normal system activity.

Because the system is running in normal operation, the following resources cannot be
tested in concurrent mode:
v SCSI adapters connected to paging devices
v Disk drive used for paging
v Any graphics-related device running X, CDE, or windowing environment
v Memory
v Processor.

Three levels of testing exist in concurrent mode:


v The share-test level tests a resource while the resource is being shared by
programs running in the normal operation. This testing is mostly limited to normal
commands that test for the presence of a device or adapter.
v The sub-test level tests a portion of a resource while the remaining part of the
resource is being used in normal operation. For example, this test could test one port
of a multiport device while the other ports are being used in normal operation.
v The full-test level requires the device not be assigned to or used by any other
operation. This level of testing on a disk drive might require the use of the varyoff
command. The diagnostics display menus to allow you to vary off the needed
resource.

Chapter 27. Using Standalone and Online Diagnostics 161


Error log analysis is done in concurrent mode when you select the Problem
Determination option on the DIAGNOSTIC MODE SELECTION menu.

To run the Online diagnostics in concurrent mode you must be logged onto the AIX
operating system and have proper authority to issue the commands (if needed, get
help).

The diag command loads the diagnostic controller and displays the Online diagnostic
menus.

To run Online diagnostics in concurrent mode, use the following steps:


v Log on to the AIX operating system as root or use CE login.
v Enter the diag command.
v When the DIAGNOSTIC OPERATING INSTRUCTIONS display, follow the
instructions to test the desired resources.
v When testing is complete, use the F3 key to return to the DIAGNOSTIC OPERATING
INSTRUCTIONS. Press the F3 key again to return to the operating system prompt.
Be sure to vary on any resource you had varied to off.
v Press the Ctrl-D key sequence to log off from root or superuser.

Running the Online Diagnostics in Maintenance Mode


Maintenance mode runs the Online diagnostics using the customer’s version of the AIX
operating system. This mode requires that all activity on the operating system be
stopped so the Online diagnostics have most of the resources available to check. All of
the system resources except the SCSI adapters, memory, processor, and the disk drive
used for paging can be checked.

Error log analysis is done in maintenance mode when you select the Problem
Determination option on the DIAGNOSTIC MODE SELECTION menu.

The shutdown -m command is used to stop all activity on the AIX operating system
and put the operating system into maintenance mode. The diag command is then used
to invoke the diagnostic controller so you can run the diagnostics. After the diagnostic
controller is loaded, follow the normal diagnostic instructions.

To run the Online diagnostics in maintenance mode, you must be logged in to the
customer’s version of the AIX operating system as root or superuser and use the
shutdown -m and diag commands. Use the following steps to run the Online
diagnostics in maintenance mode:
1. Stop all programs except the AIX operating system (get help if needed).
2. Log in to the AIX operating system as root or superuser.
3. Enter the shutdown -m command.
4. When a message indicates the system is in maintenance mode, enter the diag
command.

Note: It may be necessary to set TERM type again.

162 Diagnostic Information for Multiple Bus Systems


5. When DIAGNOSTIC OPERATING INSTRUCTIONS display, follow the displayed
instructions to test the desired resources.
6. When testing is complete, use the F3 key to return to DIAGNOSTIC OPERATING
INSTRUCTIONS. Then press the F3 key again to return to the AIX operating
system prompt.
7. Press Ctrl-D to log off from root or superuser.

Standalone Diagnostic Operation


Use Standalone Diagnostics to test the system when the Online Diagnostics are not
installed and as a method of testing the disk drives and other resources that can not be
tested by the Online Diagnostics.

Note: Error Log Analysis is not done by the Standalone Diagnostics. If running from the
diagnostic CD-ROM disc, the CD-ROM drive and the SCSI controller that
controls it cannot be tested by the Standalone Diagnostics.

LPAR Considerations for Standalone Diagnostics


v To run standalone diagnostics on an full machine partition, you must reboot the
whole system. However, for an LPAR system, you may boot standalone diagnostics
in a given partition or on the entire system (which is same procedure as on an full
machine partition).
v For an LPAR partition, before running standalone diagnostics on a given partition, the
user must move the device from the location where standalone diagnostics is booted
(the CD-ROM drive or the network adapter connected to the NIM server in the case
of NIM boot of standalone diagnostics), to the partition that will run standalone
diagnostics. Devices on an LPAR system are moved on a slot basis. If the CD-ROM
drive is moved from one partition to another, all SCSI devices on the same SCSI
adapter card to which the CD-ROM drive is attached must also be moved to the
same partition. It is recommended that you attach few SCSI devices to the same
SCSI controller card to prevent moving them, along with the CD-ROM drive, between
partitions.
v A reboot is required on the partition containing this device and on the moved device,
but the system itself is not powered off in order to boot standalone diagnostics in an
LPAR partition.

Running the Standalone Diagnostics from CD-ROM


To run Standalone Diagnostics in service mode, use the following steps:
1. If you are running standalone diagnostics in a full machine partition, verify with the
system administrator and system users that the system unit may be shut down.
Stop all programs including the AIX operating system (Refer to the AIX operating
system documentation for information on the shutdown command). If you are
running standalone diagnostics in an LPAR partition, make the CD-ROM drive
available to the partition used to run standalone diagnostics (refer to the Hardware
Management Console for Operations Guide for more information). Verify with the
system administrator and system users using that partition that all applications on
that partition must be stopped, and the partition will be rebooted. Stop all programs
on that partition, including the operating system.

Chapter 27. Using Standalone and Online Diagnostics 163


2. Remove all tapes, diskettes, and CD-ROMs.
3. Turn off the system unit power.
4. If running standalone diagnostics in a full machine partition, power off the system
unit.
5. If running standalone diagnostics in a full machine partition, power on the system
unit. If running standalone diagnostics in an LPAR partition, reboot that partition.
6. When the keyboard POST indicator appears, press the F5 key on the directly
attached keyboard, or the number 5 key on the TTY keyboard.
7. Enter any requested passwords.
8. Follow any instructions to select the console.
9. After the diagnostic controller loads, DIAGNOSTIC OPERATING INSTRUCTIONS
appear on the console display.
10. Follow the displayed instructions to test the desired resources.
11. When testing is complete, use the F3 key to return to the DIAGNOSTIC
OPERATING INSTRUCTIONS.

General Information about Multiple Systems


This topic presents general information for anyone needing to run the diagnostic
programs on a system unit that is attached to another system. This information is
intended for use by both the operator of the system and the service representative.

These considerations and actions are not detailed step-by-step instructions, but are
used to ensure that you have considered the attached system before you run
diagnostics on this system unit.

You are directed to the detailed procedures for the various activities as needed.

These guidelines generally present considerations for the following:


v Starting and stopping the communications with the other system
v Considerations before running diagnostics on the system
v Analyzing the error log information
v Using the wrap plugs with the diagnostics

When this system unit is attached to another system, be sure you isolate this system
unit before stopping the operating system or running diagnostic programs. Some
system-cabling changes (such as installing wrap plugs or removing a device from the
configuration) may require action by the operator of the attached system before making
the cabling changes on this system.

164 Diagnostic Information for Multiple Bus Systems


Determining System Architecture
Location codes and many of the service aids are restricted by the system model
architecture (platform). If location codes or service aids are needed to complete
servicing your system, it may be necessary to know which platform your system is
using.

This manual deals with the following platforms:


v CHRP (Common Hardware Reference Platform)
v RSPC (PowerPC Reference Platform)
Notes:
1. The service aids in this manual may be identified as being CHRP or RSPC only.
Assume the service aid can be accessed on either platform unless a note is
included, stating the service aid is CHRP or RSPC only.
2. Chapter 29, “Diagnostics Numbers and Location Codes” on page 225 contains two
location code sections. Refer to “Location Codes for RSPC Model Architecture
System Units” on page 242 for RSPC location codes and “Location Codes for CHRP
Model Architecture System Units” on page 244 for CHRP location codes.

To determine the type of platform on which you are working, enter one of the following
commands.
v If you are running AIX 4.2.1 or later; from an AIX shell enter: lscfg | pg. A screen
displays a message similar to one of the following:
Model Architecture: RS6k
Model Implementation: Uniprocessor, MCA bus

Model Architecture: RSPC


Model Implementation: Uniprocessor, PCI bus

Model Architecture: CHRP


Model Implementation: Multiple Processor, PCI bus

Model Architecture: OEM


v If you are running AIX 4.2.1 or later diagnostics, select Display Configuration and
Resource List from the Task Selection Menu.
v On any AIX operating system when you are logged in with root authority, run the
bootinfo -p command. The system platform type is returned.
v On system units that support the OK prompt, and you are running AIX Diagnostics
from Standalone or Online mode, after turning on power and the first image appears,
but before the audible tone sounds, do the following:
– Press the F8 key. An OK prompt appears.
– At the prompt, enter the dev / command. A menu containing the device_type
appears. The platform designation (CHRP or RSPC) is identified.

Chapter 27. Using Standalone and Online Diagnostics 165


High-Availability SCSI
A high-availability SCSI configuration consists of two system units or CPU drawers
connected to a common set of SCSI devices. The configuration provides high
availability because either system unit or CPU drawer can continue to access the
common devices while the other system is unavailable.

The actions needed to isolate a particular system unit or device from the configuration
depends on the software controlling the systems and devices. Therefore, be sure you
use the software documentation to prepare the configuration before turning off a system
unit or device.

High-Availability Cabling
For additional cabling information, refer to Adapters, Devices, and Cable Information for
Multiple Bus Systems.

Diagnostic Summary
The following topics provide summary type information about some features of the
diagnostics.

Memory and Processor Testing


v Memory and Fixed-Point Processors are only tested during POST.
v A complete memory test is run during POST.
v The POST only halts and reports problems that prevent the system from booting.
v All other problems are logged for later analysis by the Sysplanar and Memory
Diagnostics.

Sysplanar and Memory Diagnostics


v Analyzes POST and firmware errors that were detected during IPL, but did not
prevent the system from booting.
v Performs error log analysis if the diagnostics are running online in problem
determination mode or error log analysis mode.

Error Log Analysis


v Error Log Analysis is analysis of the AIX Error Log entries.
v Error Log Analysis is part of the diagnostic applications. The analysis is started by
selecting a device from the DIAGNOSTIC SELECTION menu; then using the diag
command or selecting the Run Error Log Analysis task.
v Error Log Analysis is only performed when running online diagnostics.
v Error Log Analysisis not performed when running diagnostics from removable media.
v Error Log Analysis only reports problems if the errors have reached defined
thresholds. Thresholds can be from 1 to 100 depending on the error.
v Permanent errors do not necessarily mean a part should be replaced.
v Automatic Error Log Analysis (diagela) provides the capability to do error log
analysis whenever a permanent hardware error is logged.

166 Diagnostic Information for Multiple Bus Systems


Diagnostic Modes
The Diagnostic Modes consist of Problem Determination Mode and System Verification
Mode.
v Problem Determination Mode runs all tests unless the resource is being used. If a
resource is being used, a screen appears informing the user that the resource needs
to be made available for testing. If a problem is not found, then Error Log Analysis is
performed.
v In Problem Determination Mode, Error Log Analysis is performed even if a resource
is being used.
v System Verification Mode does not perform Error Log Analysis. Run this mode when
you are doing a repair verification.

Diagnostics Tasks and Resources


Tasks are operations that can be performed on a resource. Running Diagnostics,
Displaying VPD, or Formatting a Device, are examples of tasks. Service aids are also
considered tasks. Tasks and service aids are further described in Chapter 28,
“Introduction to Tasks and Service Aids” on page 175.

Resources are devices used by the system unit. Diskette drive and CD-ROM drive are
examples of resources.

The FUNCTION SELECTION menu contains two selections allowing either all
resources, or all tasks to be displayed. When task selection is made and a task has
been selected, a list of supporting resources displays. Alternatively, when resource
selection is made, and a resource or group of resources are selected, a list of common
tasks displays. Also, to aid with backward compatibility, the FUNCTION SELECTION
menu contains Diagnostic routines and Advanced Diagnostic routines selection.

The Display or Change Diagnostic Run Time Options task can be used to set advanced
mode diagnostics, looping capability, and error log analysis (ELA) mode when running
diagnostics from the Task Selection menu.

Chapter 27. Using Standalone and Online Diagnostics 167


diag Command Line Options
The following describe the Version 4.2 and later diagnostic command line options:
diag [[-a] | [-s[-c]] [-E Days] [-e] |
[-d Device] [-v] [-c] [-e] [-A]] |
[-B[-c]] | [-T taskname] |-S] testsuite]

Flags

The diag command line flags are as follows:


-a Processes any change in the hardware configuration by asking if missing
resources have been remove, turned off, and so on.
-A Specifies Advanced mode. You must also specify a device with the -d flag.
-B Instructs the diagnostics to run the base system test. Error log analysis is also
done on areas in the base system that supports error log analysis.
-c Indicates that the machine will not be attended. No questions are asked.
Results are written to standard output. Must also use an option flag (-d, -B, -s)
that specifies a device to be tested.
-d Device
Specifies the device to run diagnostics on.
-E Days
Specifies the number of days to use when searching the error log during Run
Error Log Analysis. The flag works with any other flag.
-e Performs error log analysis if supported on the selected device. No tests are
performed. May be used with the -d flag, otherwise the resource selection
menu is displayed. If used with the -v flag, the -v flag takes precedence and
the -e flag is ignored.
-S testsuite
Indicates a particular Test Suite of devices to test:
1. Base System
2. I/O Devices
3. Async Devices
4. Graphic Devices
5. SCSI Devices
6. Storage Devices
7. Commo Devices
8. Multimedia Devices
-s Runs diagnostics on all resources.
-T taskname
Fastpath to specific task to run. Current fastpath tasks are the following:
v format - Format Media Task
v certify - Certify Media Task

168 Diagnostic Information for Multiple Bus Systems


v download - Download Microcode Task
v disp_mcode - Display Microcode Level Task
v chkspares - Spare Sector Availability Task
v identify - PCI RAID Physical Disk Identify Task

Note: Tasks are platform and device dependent. Some tasks may not be
available on the system.
-v Runs diagnostics in System Verification Mode, no error log analysis performed.
The default is Problem Determination mode that tests the device and runs
error log analysis. If used with the -e flag, the -v flag takes precedence and the
-e flag is ignored. Must be used with the -d flag to specify a device to run
diagnostics on.

Default execution mode is non-advanced mode.

SCSI RAID Descriptions and Diagnostic Procedures

Viewing the Existing Firmware Level Installed on a SCSI RAID Adapter


Below is an example of the steps one might perform to check the microcode level on
the RAID adapter:
1. Log in as root (if not already root).
2. Type lsdev -C | grep scraid. This lists all the SCSI RAID adapters installed or
defined to the system.
3. Identify the number (for example, scraid0) of the card for which you wish to check
the microcode level.
4. Type lscfg -vl scraidX (where X is the number of the RAID adapter from above).
5. Look at the Loadable Microcode Level field, compare it to the desired level.

Updating the Firmware on a SCSI RAID Target Adapter


This procedure assumes that you have obtained the SCSI RAID adapter microcode you
wish to download, and it is located either on a diskette, or in the /etc/microcode
directory of the system containing the RAID adapter you want to update. This section
describes the method for transferring the new firmware into the target adapter. Each
flash update should complete within one minute.

Attention: Do not power off the target server at any time before the flash process
completes. If power is removed or the system is reset while flash_update is being run,
irrecoverable failures may occur. This could require return of the adapter for exchange.

Diagnostic menu procedure:


1. Log in as root or use CE login (if not already logged in).
2. Type diag
3. Select Task Selection -> Download Microcode
4. When Resource Selection menu displays select scraidX, (Where X is the ID of the
desired adapter) and press F7.

Chapter 27. Using Standalone and Online Diagnostics 169


5. When Display Microcode Level menu displays select Adapter.
6. When Install Microcode menu displays select Functional Microcode.
7. If the current microcode level on the adapter is below the level you want to install
select Latest Level (that is, 4.20.18 is currently on the adapter and you wish to
install 4.70.11).
or
If the current microcode level on the adapter is greater than the level you wish to
install select Previous Level (that is, 3.70.01 is currently on the adapter and you
wish to install 3.12.01).
8. Select where the microcode is located either, /etc/microcode directory or diskette.

Command Line procedure:

Use one of the two procedures listed, depending on which level of microcode you want
to install relative to the existing level it has:

Note: You must be logged in as root’ or use CE login to perform these commands.
v If the current microcode level on the adapter is below the level you wish to install
use the following command:
diag -c -d scraidX -T"download"

Where X is the ID of the desired adapter, for example, 4.20.18 is currently on the
adapter and you wish to install 4.70.11.
v If the current microcode level on the adapter is greater than the level you wish to
install use the following command:
diag -c -d scraidX -T"download -P"

Where X is the ID of the desired adapter, for example 3.70.01 is currently on the
adapter and you wish to install 3.12.01.

After following either the Diagnostic Menu or the Command Line procedure, you
should receive a confirmation that microcode has been updated. If you do not, then
make sure the adapter is not in use and repeat the appropriate diagnostic step shown
above.

To confirm the new installed level of firmware on the adapter, use the “Viewing the
Existing Firmware Level Installed on a SCSI RAID Adapter” on page 169 procedure.

Displaying the VPD Information of a Disk Drive in a SCSI RAID Subsystem.


You may use any of three ways to display the VPD information of a drive in a SCSI
RAID.

Diagnostics VPD Display:

The first way is through diagnostics. However, this cannot be performed concurrently
with normal RAID operation. The RAID volume group must be varied off to run from
diagnostic menus or diagnostics from the command line. A command the customer

170 Diagnostic Information for Multiple Bus Systems


(logged in as root) might use to vary off the volume group is: varyoffvg
RAID_volumegroup (where RAID_volumegroup is the volume group containing the
RAID drive you wish to test).

Note: The underlying filesystems may need to be unmounted before varying off the
volume group can complete successfully.

Diagnostic Menu method:


1. Log in as root or use CE login.
2. Type diag.
3. Select Task Selection -> PCI Physical Disk Identify.
4. When the Resource Selection menu displays select scraidX, (Where X is the ID of
the desired adapter) Press F7.
5. Look at the ROS and RAM code levels. This is drive microcode level.
6. Ask the customer (logged on as root) to type varyonvg RAID_volumegroup where
RAID_volumegroup is the name of the volumegroup you previously varied off. Any
filesystem unmounted will have to be remounted.

Command Line method:

Logged in as root or use CE login, type in the command:


diag -cd scraidX -T"identify"

Where X is replaced by the number of the desired adapter. A list containing the VPD
information of all the drives in the RAID subsystem will be displayed on the screen.

Look at the ROS and RAM code levels. This is drive microcode level. Compare this to
the desired level.

When you are done, ask customer (logged on as root) to vary on the volume group
using command:
varyonvg RAID_volumegroup

where RAID_volumegroup is the name of the volumegroup you previously varied off. Any
filesystem unmounted will have to be remounted.

Note: For either of these two methods, if you see the error message: An adapter
configuration error was detected.... Run the Disk Array Manager to
resolve the adapter configuration error.
1. Log in as root (if not already root).
2. Type smit pdam.
3. Select Recovery Options -> Resolve PCI SCSI RAID Adapter Configuration ->
Display/Accept Configuration Changes .
4. Select the appropriate SCSI RAID adapter containing the drive.
5. Select YES for the Display only option.

Chapter 27. Using Standalone and Online Diagnostics 171


Attention: The following steps will change the array’s configuration. If you have any
doubts, do not proceed.
6. If the proposed changes to the array configuration match what is desired, press F3
and Select NO for Display Only.
7. If the proposed changes to the array configuration do not match what is desired, if
not, press F10 to exit.

SCSI RAID Manager VPD Display method:

The third way to display VPD is through the scraidmgr. This can be performed while
the RAID array is operational.

From the AIX command prompt, ask the customer to:


1. Log in as root (if not already root).
2. Type smit pdam.
3. Select Change/Show PCI RAID Drive Status -> Display VPD Information.
4. Select the appropriate RAID adapter.
5. Select the drives from that adapter one at a time.
6. Look at the ROS and RAM code levels. This is drive microcode level. Compare this
to the level you need on the adapter.

Updating the Microcode on a Disk in a SCSI RAID Subsystem


Once you have downloaded the desired microcode, follow the readme and place the
microcode image in the /etc/microcode directory or on a diskette. With the RAID
volume group varied off, you can flash the drives through the following process:

Note: The underlying filesystems may need to be unmounted before varying off the
volume group can complete successfully. Then, the volume group containing the
disk must be varied off. A command the customer (logged in as root) might use
to vary off the volume group is:
varyoffvg RAID_volumegroup

Where RAID_volumegroup is the volume group containing the RAID drive you
wish to test. When you are done, ask customer (logged on as root) to vary on
the volume group using command:
varyonvg RAID_volumegroup

Where RAID_volumegroup is the name of the volume group you previously varied
off. Any filesystem unmounted will have to be remounted.

Diagnostic Menu Method


1. Log in as root or use CE login
2. Type diag.
3. Select Task Selection -> Download Microcode.

172 Diagnostic Information for Multiple Bus Systems


4. When Resource Selection menu displays select scraidX, (Where X is the ID of the
desired adapter) and press F7.
5. When Install Microcode menu displays select Physical Disks.
6. Select each drive for which microcode is to be flashed by pressing Enter on those
drives. Or, select All drives to update every drive. Press F7 to commit.
v If the current microcode level on the drive is below the level you wish to install
select Latest Level (for example, S9HA is currently on the drive and you wish to
install S9RA).
v If the current microcode level on the drive is greater than the level you wish to
install select Previous Level (for example, S9RA is currently on the drive and
you wish to install S9HA).

Note: Microcode levels are consecutive going from 0-9 then A-Z. So, level S9HA
would be a later level than S96F.
7. Select the location where the microcode image is stored (from above).
v On system’s /etc/microcode directory
v On a diskette
8. A message will be displayed if download was successful or failed.

Command Line Method:

Log in as root or use CE login, then type the command:


diag -c -d scraidX -T "download {-l chID | -A} [-D] [-P]

where:
-A all disk drives
-D Microcode is on diskette (default to /etc/microcode directory)
-I RAID disk drive-physical disk channel/ID (example 27)
-P Download the previous level of microcode (default to latest level)

For example, the command:


diag -c -d scraid0 -T"download -l 28"

downloads microcode from /etc/microcode to the drive with channel/ID 28.

Displaying and Updating the Microcode on an External Enclosure (2104) or


Backplane in a SCSI RAID Subsystem
Note: Microcode download for backplanes only works if a 4-Channel PCI SCSI RAID
adapter is installed with at least level 50 of the diagnostics device driver
(devices.pci.14102e00.diag.4.3.3.50). Obtain microcode for the external
enclosure or backplane on a diskette or in the /etc/microcode directory on the
system.

Chapter 27. Using Standalone and Online Diagnostics 173


Note: The RAID volume group must be varied off in order to display and update the
backplane microcode.

A command the customer (logged in as root) might use to vary off the volume group is:
varyoffvg RAID_volumegroup

where RAID_volumegroup is the volume group containing the RAID drive you wish to
test.

Note: The underlying filesystems may need to be unmounted before varying off the
volume group can complete successfully.

Diagnostic Menus

When you are done, ask customer (logged in as root) to vary on the volume group
using the command: ″
varyonvg [RAID_volumegroup]

where RAID_volumegroup is the name of the volume group you previously varied off.

Any file system unmounted will have to be remounted.

To update enclosure microcode using Diagnostic Menus:


1. Log in as root or use CE login.
2. Type diag.
3. Select Task Selection -> Download Microcode.
4. Select the appropriate scraid adapter attached to the enclosure.
5. Select Backplanes.
6. A list of all the backplanes attached to the adapter will be displayed. Press Enter to
select the appropriate backplane(s) or to select all backplanes. Press F7 to commit.
7. Select Latest Level if updating to a higher level of microcode Previous Level if
updating to a lower level of microcode.
8. A message will be displayed noting whether the microcode download was
successful or it failed.

174 Diagnostic Information for Multiple Bus Systems


Chapter 28. Introduction to Tasks and Service Aids
The AIX Diagnostic Package contains programs that are called Tasks. Tasks can be
thought of as performing a specific function on a resource; for example, running
diagnostics or performing a service aid on a resource. This chapter describes the Tasks
available in AIX Diagnostics Version 4.2 and later.

Note: Many of these programs work on all system model architectures. Some
programs are only accessible from Online Diagnostics in Service or Concurrent
mode, while others might be accessible only from Standalone Diagnostics. Still
other programs might only be supported on a particular system architecture,
such as CHRP (Common Hardware Reference Platform) or RSPC (PowerPC
Reference Platform). Refer to “Determining System Architecture” on page 165 to
identify the platform type of your system unit.

Note: If the system is running on a logically partitioned system, the following tasks may
only be executed in a partition with service authority:
v Configure Reboot Policy
v Configure Remote Maintenance Policy
v Configure Ring Indicate Power On
v Configure Ring Indicate Power-On Policy
v Update System or Service Processor Flash
v Save or Restore Hardware Management Policies
v Configure Scan Dump Policy

To perform one of these tasks, use the Task Selection option from the FUNCTION
SELECTION menu.

After a task is selected, a resource menu may be presented showing all resources
supported by the task.

A fast path method is also available to perform a task by using the diag command and
the -T flag. By using the fast path, the user can bypass most of the introductory menus
to access a particular task. The user is presented with a list of resources available to
support the specified task. The fast path tasks are as follows:
v Certify - Certifies media
v Chkspares - Checks for the availability of spare sectors
v Download - Downloads microcode to an adapter or device
v Disp_mcode - Displays current level of microcode
v Format - Formats media
v Identify - Identifies the PCI RAID physical disks
v IdentifyRemove - Identifies and removes devices (Hot Plug)

To run these tasks directly from the command line, specify the resource and other
task-unique flags. Use the descriptions in this chapter to understand which flags are
needed for a given task.

175
Tasks
The following tasks are described in this chapter:
v Add Resource to Resource List
v AIX Shell Prompt
v Analyze Adapter Internal Log
v Backup and Restore Media
v Certify Media
v Change Hardware Vital Product Data
v Configure Dials and LPF Keys
v Configure ISA Adapters
v Configure Reboot Policy
v Configure Remote Maintenance Policy
v Configure Ring Indicate Power On
v Configure Ring Indicate Power-On Policy
v Configure Service Processor (RSPC)
v Configure Scan Dump Policy
v Configure Surveillance Policy
v Create Customized Configuration Diskette
v Delete Resource from Resource List
v Disk Maintenance
v Display Configuration and Resource List
v Display Firmware Device Node Information
v Display Hardware Error Report
v Display Hardware Vital Product Data
v Display Machine Check Error Log
v Display Microcode Level
v Display or Change Bootlist
v Display or Change Diagnostic Run Time Options
v Display Previous Diagnostic Results
v Display Resource Attributes
v Display Service Hints
v Display Software Product Data
v Display System Environmental Sensors
v Display Test Patterns
v Display USB Devices
v Download Microcode
v Fibre Channel RAID Service Aids
v Flash SK-NET FDDI Firmware
v Format Media
v Gather System Information
v Generic Microcode Download
v Hot Plug Task
v Local Area Network Analyzer
v Log Repair Action
v Periodic Diagnostics
v PCI RAID Physical Disk Identify
v Process Supplemental Media
v Run Diagnostics
v Run Error Log Analysis

176 Diagnostic Information for Multiple Bus Systems


v Run Exercisers
v Save or Restore Hardware Management Policies
v Save or Restore Service Processor Configuration
v SCSI Bus Analyzer
v SCSD Tape Drive Service Aid
v Spare Sector Availability
v SSA Service Aid
v System Fault Indicator
v System Identify Indicator
v Update Disk-Based Diagnostics
v Update System or Service Processor Flash
v Update System Flash
v 7135 RAIDiant Array Service Aids
v 7318 Serial Communication Network Server

Add Resource to Resource List


Use this task to add resources back to the resource list.

Note: Only resources that were previously detected by the diagnostics and deleted
from the Diagnostic Test List are listed. If no resources are available to be
added, then none are listed.

AIX Shell Prompt

Note: Use this service aid in Online Service Mode only.

This service aid allows access to the AIX command line. To use this service aid, the
user must know the root password (when a root password has been established).

Note: Do not use this task to install code or to change the configuration of the system.
This task is intended to view files, configuration records, and data. Using this
service aid to change the system configuration or install code can produce
unexplained system problems after exiting the diagnostics.

Analyze Adapter Internal Log


The PCI RAID adapter has an internal log that logs information about the adapter and
the disk drives attached to the adapter. Whenever data is logged in the internal log, the
device driver copies the entries to the AIX system error log and clears the internal log.

The Analyze Adapter Internal Log service aid analyzes these entries in the AIX system
error log. The service aid displays the errors and the associated service actions. Entries
that do not require any service actions are ignored.

When running this service aid, a menu is presented to enter the start time, the end
time, and the file name. The start time and end time have the following format:
[mmddHHMMyy]. (where mm is the month (1-12), dd is the date (1-31) HH is the hour

Chapter 28. Introduction to Tasks and Service Aids 177


(00-23) MM is the minute (00-59), and yy is the last two digits of the year (00-99). The
file name is the location where the user wants to store the output data.

To invoke the service aid task from the command line, type:

diag -c -d devicename -T "adapela [-s start date -e end date]

Flag Description
-c Specifies not console mode.
-d devicename Specifies the device whose internal log you
want to analyze (for example, SCRAID0)
-s start date Specifies all errors after this date are analyzed.
-e end date Specifies all errors before this date are
analyzed.
-T Specifies the Analyze Adapter Internal Log task

Note: To specify a file name from the command line, use the redirection operator at the
end of the command to specify where the output of the command is to be sent,
for example > filename (where filename is the name and location where the
user wants to store the output data (for example, /tmp/adaptlog).

Backup and Restore Media


This service aid allows verification of backup media and devices. It presents a menu of
tape and diskette devices available for testing and prompts for selecting the desired
device. It then presents a menu of available backup formats and prompts for selecting
the desired format. The supported formats are tar, backup, and cpio. After the device
and format are selected, the service aid backs up a known file to the selected device,
restores that file to /tmp, and compares the original file to the restored file. The restored
file remains in /tmp to allow for visual comparison. All errors are reported.

178 Diagnostic Information for Multiple Bus Systems


Certify Media
This task allows the selection of diskette, DVD-RAM media or hard files to be certified.
Normally, this is done for the following two conditions:
v To determine the condition of the drive and media.
v To verify that the media is error free after a Format Service Aid has been run on the
media.

Normally, one would run certify if after running diagnostics on a drive and its media, no
problem is found, but one still suspects that a problem still does exist.

Hard files can be connected either to a SCSI adapter (non-RAID) or a PCI SCSI RAID
adapter. The usage and criteria for a hard file connected to a non-RAID SCSI adapter
are different from those for a hard file connected to a PCI SCSI RAID adapter.

Certify may be used in the following ways:


v Certify Diskette
This selection enables you to verify the data written on a diskette. When you select
this service aid, a menu asks you to select the type of diskette being verified. The
program then reads all of the ID and data fields on the diskette one time and
displays the total number of bad sectors found.
v Certify DVD-RAM media
This selection reads all of the ID and data fields. It checks for bad data and counts
all errors encountered. If an unrecovered error occurs, or recovered errors exceed
the threshold value, the data on the media should be transferred to other media and
the original media should be discarded.
The Certify service aid will display the following information:
– Capacity in bytes
– Number of Data Errors Not Recovered
– Number of Equipment Check Errors
– Number of Recovered Errors

If the drive is reset during a certify operation, the operation is restarted.


If the drive is reset again, the certify operation is terminated and the user is asked to
run diagnostics on the drive.
This task can be run directly from the AIX command line. See the following command
syntax: diag -c -d -T certify
Flag Description
-c No console mode
-d Specifies a device
-T Specifies the certify task
v Certify Hardfile Attached to a Non-RAID SCSI Adapter
This selection reads all of the ID and data fields. It checks for bad data and counts
all errors encountered. If there are unrecovered data errors that do not exceed the
threshold value, then the hard file needs to be formatted and certified. If the

Chapter 28. Introduction to Tasks and Service Aids 179


unrecovered data errors, recovered data errors, recovered and unrecovered
equipment errors exceed the threshold values, the disk needs to be replaced.
It also makes 2000 random seeks after the read certify of the surface completes. If a
disk timeouts before finishing the random seeks, then the disk needs to be replaced.
The random seeks also count all errors encountered.
The Certify service aid will display the following information:
– Drive capacity in megabytes.
– Number of Data Errors Recovered.
– Number of Data Errors Not Recovered.
– Number of Equipment Checks Recovered.
– Number of Equipment Checks Not Recovered.

This task can be run directly from the AIX command line. See the following command
syntax: diag -c -d deviceName -T "certify"
Flag Description
-c No console mode
-d Specifies a device
-T Specifies the certify task
v Format and/or Erase Hardfile Attached to a Non-RAID SCSI Adapter
Attention: The following commands WILL change the content of the hardfile. Be
sure to backup data prior to running the command, and take care in choosing the
hardfile upon which you run this task.
– Hardfile Format
Writes all of the disk. The pattern written on the disk is device-dependant; for
example, some drives may write all 0s, while some may write the hexadecimal
number 5F. No bad block reassignment occurs.
– Hardfile Format and Certify
Performs the same function as Hardfile Format. After the format is completed,
Certify is run. Certify then reassigns all bad blocks encountered.
– Hardfile Erase Disk
This option can be used to overwrite (remove) all data currently stored in
user-accessible blocks of the disk. The Erase Disk option writes one or more
patterns to the disk. An additional option allows data in a selectable block to be
read and displayed on the system console.
To use the Erase Disk option, specify the number (0-3) of patterns to be written.
The patterns are written serially; that is, the first pattern is written to all blocks.
Then the next pattern is written to all blocks, overlaying the previous pattern. A
random pattern is written by selecting the Write Random Pattern option.

Note: The Erase Disk service aid has not been certified as meeting the
Department of Defense or any other organization’s security guidelines.

Use the following steps to overwrite the data on the drive:


1. Use the Erase Disk selection to overwrite the data on the drive.

180 Diagnostic Information for Multiple Bus Systems


2. Do a format without certify.
3. Run a second pass of the Erase Disk selection.

For a newly installed drive, you can ensure that all blocks on the drive are
overwritten with your pattern if you use the following procedure:
1. Format the drive.
2. Check the defect MAP by running the Erase Disk selection.

Note: If you use Format and Certify option, there may be some blocks which
get placed into the grown defect MAP.
3. If there are bad blocks in the defect MAP, record the information presented
and ensure that this information is kept with the drive. This data is used later
when the drive is to be overwritten.
4. Use you drive as you would normally.
5. When the drive is no longer needed and is to be erased, run the same version
of the Erase Disk selection which was used in step 2.

Note: Using the same version of the service aid is only critical if any bad
blocks were found in step 3.
6. Compare the bad blocks which were recorded for the drive in step 3 with
those that now appear in the grown defect MAP.

Note: If there are differences between the saved data and the newly obtained
data, then all sectors on this drive cannot be overwritten. The new bad
blocks are not overwritten.
7. If the bad block list is the same, continue running the service aid to overwrite
the disk with the chosen pattern(s).

This task can be run directly from the AIX command line. See the command
syntax: diag -c -d deviceName -T "format [-s* fmtcert | erase -a {read |
write}] [-F]*
Flag Description
fmtcert Formats and certifies the disk.
erase Overwrites the data on the disk.
* Available in no-console mode only.
-F Force the disk erasure even if all blocks cannot be erased due to errors
accessing the grown defect map.

Note: The Erase Disk option in command line mode uses default values. To
selectively read or write, use the diag command in console mode.
v Certify Hardfile attached to a PCI SCSI RAID Adapter
This selection is used to certify physical disks attached to a PCI SCSI RAID adapter.
Certify reads the entire disk and checks for recovered errors, unrecovered errors,
and reassigned errors. If these errors exceed the threshold values, the user is
prompted to replace the physical disk.

Chapter 28. Introduction to Tasks and Service Aids 181


This task can be run directly from the AIX command line. See the following command
syntax: diag -c -d RAIDadapterName -T "certify {-l chID | -A}"
Flag Description
-c No console mode
-d Specifies the RAID adapter to which the disk is attached
-T Specifies the certify task and its parameters
-I Specifies physical Disk channel/ID (example: -l 27)
-A All disks

Change Hardware Vital Product Data


Use this service aid to display the Display/Alter VPD Selection Menu. The menu lists all
resources installed on the system. When a resource is selected, a menu displays that
lists all the VPD for that resource.

Note: The user cannot alter the VPD for a specific resource unless it is not
machine-readable.

Configure Dials and LPF Keys

Note: The Dials and LPF Keys service aid is not supported in standalone mode
(CD-ROM and NIM) on systems with 32 MB or less memory. If you have
problems in standalone mode, use the hardfile-based diagnostics.

This service aid provides a tool for configuring and removing dials and LPF keys to the
asynchronous serial ports.

This selection invokes the SMIT utility to allow Dials and LPF keys configuration. A TTY
must be in the available state on the async port before the Dials and LPF keys can be
configured on the port. The task allows an async adapter to be configured, then a TTY
port defined on the adapter. Dials and LPF keys can then be defined on the port.

Before configuring Dials or LPF keys on a serial port, you must remove all defined
TTYs. To determine if there are any defined TTYs, select List All Defined TTYs. Once
all defined TTYs have been removed, then add a new TTY and configure the Dials or
LPF keys.

Configure ISA Adapter


This task uses SMIT to identify and configure ISA adapters on systems that have an
ISA bus and adapters.

Diagnostic support for ISA adapters not shown in the list may be supported from a
supplemental diskette. You can use the Process Supplemental Media task to add ISA
adapter support from a supplemental diskette.

182 Diagnostic Information for Multiple Bus Systems


Whenever an ISA adapter is installed, this service aid must be run and the adapter
configured before the adapter can be tested. You must also run this service aid to
remove an ISA adapter from the system whenever an ISA adapter is physically
removed from the system.

If diagnostics are run on an ISA adapter that has been removed from the system, the
diagnostics fail because the system cannot detect the ISA adapter.

Configure Reboot Policy

Note: This service aid runs on CHRP system units only.

This service aid controls how the system tries to recover from a system crash.

Use this service aid to display and change the following settings for the Reboot Policy.

Note: Because of system capability, some of the following settings might not be
displayed by this service aid.
v Maximum Number of Reboot Attempts
Enter a number that is 0 or greater.

Note: A value of 0 indicates ’do not attempt to reboot’ to a crashed system.

This number is the maximum number of consecutive attempts to reboot the system.
The term reboot, in the context of this service aid, is used to describe bringing
system hardware back up from scratch; for example, from a system reset or
power-on.

When the reboot process completes successfully, the reboot attempts count is reset
to 0, and a restart begins. The term restart, in the context of this service aid, is used
to describe the operating system activation process. Restart always follows a
successful reboot.

When a restart fails, and a restart policy is enabled, the system attempts to reboot
for the maximum number of attempts.
v Use the O/S Defined Restart Policy (1=Yes, 0=No)
When ’Use the O/S Defined Restart Policy’ is set to Yes, the system attempts to
reboot from a crash if the operating system has an enabled Defined Restart or
Reboot Policy.
When ’Use the O/S Defined Restart Policy’ is set to No, or the operating system
restart policy is undefined, then the restart policy is determined by the ’Supplemental
Restart Policy’.
v Enable Supplemental Restart Policy (1=Yes, 0=No)
The ’Supplemental Restart Policy’, if enabled, is used when the O/S Defined Restart
Policy is undefined, or is set to False.

Chapter 28. Introduction to Tasks and Service Aids 183


When surveillance detects operating system inactivity during restart, an enabled
’Supplemental Restart Policy’ causes a system reset and the reboot process begins.
v Call-Out Before Restart (on/off)
When enabled, Call-Out Before Restart allows the system to call out (on a serial port
that is enabled for call-out) when an operating system restart is initiated. Such calls
can be valuable if the number of these events becomes excessive, thus signalling
bigger problems.
v Enable Unattended Start Mode (1=Yes, 0=No)
When enabled, ’Unattended Start Mode’ allows the system to recover from the loss
of ac power.
If the system was powered-on when the ac loss occurred, the system reboots when
power is restored. If the system was powered-off when the ac loss occurred, the
system remains off when power is restored.

You can access this service aid directly from the AIX command line, by typing:
/usr/lpp/diagnostics/bin/uspchrp -b

Configure Remote Maintenance Policy

Note: This service aid runs on CHRP system units only.

The Remote Maintenance Policy includes modem configurations and phone numbers to
use for remote maintenance support.

Use this service aid to display and change the following settings for the Remote
Maintenance Policy.

Note: Because of system capability, some of the following settings might not be
displayed by this service aid.
v Configuration File for Modem on serial port 1 (S1) Configuration File for Modem on
serial port 2 (S2).
Enter the name of a modem configuration file to load on either S1 or S2. The modem
configuration files are located in the directory /usr/share/modems. If a modem file is
already loaded, it is indicated by Modem file currently loaded.
v Modem file currently loaded on S1 Modem file currently loaded on S2
This is the name of the file that is currently loaded on serial port 1 or serial port 2.

Note: These settings are only shown when a modem file is loaded for a serial port.
v Call In Authorized on S1 (on/off) Call In Authorized on S2 (on/off)
Call In allows the Service Processor to receive a call from a remote terminal.
v Call Out Authorized on S1 (on/off) Call Out Authorized on S2 (on/off)
Call Out allows the Service Processor to place calls for maintenance.
v S1 Line Speed S2 Line Speed
A list of line speeds is available by using List on the screen.

184 Diagnostic Information for Multiple Bus Systems


v Service Center Phone Number
This is the number of the service center computer. The service center usually
includes a computer that takes calls from systems with call-out capability. This
computer is referred to as ″the catcher.″ The catcher expects messages in a specific
format to which the Service Processor conforms. For more information about the
format and catcher computers, refer to the README file in the AIX
/usr/samples/syscatch directory. Contact the service provider for the correct
telephone number to enter here.
v Customer Administration Center Phone Number
This is the number of the System Administration Center computer (catcher) that
receives problem calls from systems. Contact the system administrator for the correct
telephone number to enter here.
v Digital Pager Phone Number In Event of Emergency
This is the number for a pager carried by someone who responds to problem calls
from your system.
v Customer Voice Phone Number
This is the number for a telephone near the system, or answered by someone
responsible for the system. This is the telephone number left on the pager for
callback.
v Customer System Phone Number
This is the number to which your system’s modem is connected. The service or
administration center representatives need this number to make direct contact with
your system for problem investigation. This is also referred to as the Call In phone
number.
v Customer Account Number
This number is available for service providers to use for record-keeping and billing.
v Call Out Policy Numbers to call if failure
This is set to either First or All. If the call-out policy is set to First, call out stops at
the first successful call to one of the following numbers in the order listed:
1. Service Center
2. Customer Administration Center
3. Pager
If Call Out Policy is set to All, call-out attempts to call all of the following numbers in
the order listed:
1. Service Center
2. Customer Administration Center
3. Pager
v Customer RETAIN Login ID Customer RETAIN Login Password
These settings apply to the RETAIN service function.
v Remote Timeout, in seconds Remote Latency, in seconds
These settings are functions of the service provider’s catcher computer.
v Number of Retries While Busy
This is the number of times the system should retry calls that resulted in busy
signals.

Chapter 28. Introduction to Tasks and Service Aids 185


v System Name (System Administrator Aid)
This is the name given to the system and is used when reporting problem messages.

Note: Knowing the system name aids the support team in quickly identifying the
location, configuration, history, and so on of your system.

You can access this service aid directly from the AIX command line, by typing:
/usr/lpp/diagnostics/bin/uspchrp -m

Configure Ring Indicate Power-On Policy

Note: This service aid runs on CHRP system units only.

This service aid allows the user to power-on a system by telephone from a remote
location. If the system is powered off, and Ring Indicate Power On is enabled, the
system powers on at a predetermined number of rings. If the system is already on, no
action is taken. In either case, the telephone call is not answered, and the caller
receives no feedback that the system has powered on.

Use this service aid to display and change the following settings for the Ring Indicate
Power-On Policy:

Note: Because of system capability, some of the following settings might not be
displayed by this service aid.
v Power On Via Ring Indicate (on/off)
v Number of Rings Before Power On

You can access this service aid directly from the AIX command line, by typing:
/usr/lpp/diagnostics/bin/uspchrp -r

Configure Ring Indicate Power On

Note: This service aid runs on RSPC system units only.

This service aid allows the user to display and change the NVRAM settings for the Ring
Indicate Power On capability of the service processor.

The settings allows the user to:


v Enable or disable power-on from Ring Indicate
v Read or set the number of rings before power-on

186 Diagnostic Information for Multiple Bus Systems


Configure Scan Dump Policy

Note: This function works only on CHRP systems and only under diagnostics 5.1.0.35
or later.

Configure Scan Dump Policy allows the user to set or view the scan dump policy (scan
dump control and size) in NVRAM. Scan Dump data is a set of chip data that the
service processor gathers after a system malfunction. It consists of chip scan rings, chip
trace arrays, and Scan COM (SCOM) registers. This data is stored in the scan-log
partition of the system’s Nonvolatile Random Access Memory (NVRAM).

Use this service aid to display and change the following settings for the Scan Dump
Policy at run time:
v Scan Dump Control (how often the dump is taken)

and
v Scan Dump Size (size and content of the dump)

The Scan Dump Control (SDC) settings are:


v As Needed: This setting allows the platform firmware to determine whether a scan
dump is performed. This is the default setting for the dump policy.
v Always: This setting overrides the firmware recommendations and always performs a
dump after a system failure.

The Scan Dump Size (SDS) settings are:


v As Requested - Dump content is determined by the platform firmware.
v Minimum - Dump content collected provides the minimum debug information. The
intent is to allow the platform to reboot as quickly as possible.
v Optimum - Dump content collected provides a moderate amount of debug
information.
v Complete - Dump data provides the most complete error coverage at the expense of
reboot speed.

You can access this task directly from the AIX command line by typing:
/usr/lpp/diagnostics/bin/uspchrp -d

Configure Service Processor

Note: This service aid runs on RSPC system units only.

This service aid allows you to display and change the NVRAM settings for the service
processor.

This service aid supports the following functions:


v Surveillance Setup

Chapter 28. Introduction to Tasks and Service Aids 187


v Modem Configuration
v Call in or call out Setup
v Site specific call in or call out setup
v Reboot or restart policy setup

Surveillance Setup
Note: Surveillance is only supported for systems running in full machine partition.

This selection allows you to display and change the NVRAM settings for the
surveillance capability of the service processor.

The settings allow you to:


v Enable or disable surveillance
v Set the surveillance time interval, in minutes
v Set the surveillance delay, in minutes

The current settings are read from NVRAM and displayed on the screen. Any changes
made to the data shown are written to NVRAM.

Modem Configuration
Use this selection when setting the NVRAM for a modem attached to any of the Service
Processor’s serial ports. The user inputs the file name of a modem configuration file
and the serial port number. The formatted modem configuration file is read, converted
for NVRAM, and then loaded into NVRAM. Refer to the Service Processor Installation
and User’s Guide for more information.

Call In/Out Setup


This selection allows the user to display and change the NVRAM settings for the Call
In/Call Out capability of the service processor.

The settings allow the user to:


v Enable or disable call in on either serial port
v Enable or disable call out on either serial port
v Set the line speed on either serial port

Site Specific Call In/Out Setup


This selection allows you to display and change the NVRAM settings that are
site-specific for the call-in or call-out capability of the service processor.

The site-specific NVRAM settings allow you to set the following:


v Phone number for the service center
v Phone number for the customer administration center
v Phone number for a digital pager
v Phone number for the customer system to call in
v Phone number for the customer voice phone
v Customer account number
v Call-out policy

188 Diagnostic Information for Multiple Bus Systems


v Customer RETAIN ID
v Customer RETAIN password
v Remote timeout value
v Remote latency value
v Number of retries while busy
v System name

The current settings are read from NVRAM and displayed on the screen. Any changes
made to the data shown are written to NVRAM.

Reboot/Restart Policy Setup


This selection controls how the system tries to recover from a system crash.

Use this service aid to display and change the following settings for the Reboot Policy
Setup.
v Maximum Number of Reboot Attempts
Enter a number that is 0 or greater.

Note: A value of 0 indicates ″do not attempt to reboot″ to a crashed system.

This number is the maximum number of consecutive attempts allowed to reboot the
system. The term reboot, when used in context of this service aid, describes the
system hardware being brought back up from scratch. Examples would be a system
reset or turning on the power.

When the maximum number of reboot attempts is exceeded, the system calls out if
that function has been enabled.

When the reboot process completes successfully, the reboot-attempts count is reset
to 0, and a restart begins. The term restart, when used in context of this service aid,
describes the operating system activation process. Restart always follows a
successful reboot.

When a restart fails, and a restart policy is enabled, the system attempts to reboot
for the maximum number of reboot attempts.
v Enable Restart Policy (1=Yes, 0=No)
When the service processor detects operating system inactivity, an enabled ″Restart
Policy″ causes a system reset, and the reboot process begins.
v Call-Out Before Restart (on/off)
When enabled, ″Call-Out Before Restart″ allows the system to call out (on a serial
port that is enabled for call-out) when an operating system restart is initiated. Such
call-outs can be valuable if the number becomes excessive, thus signalling bigger
problems.
v Enable Unattended Start Mode (1=Yes, 0=No)
When enabled, ″Unattended Start Mode″ allows the system to recover from the loss
of ac power.

Chapter 28. Introduction to Tasks and Service Aids 189


If the system was powered-on when the ac loss occurred, the system reboots when
power is restored. If the system was powered-off when the ac loss occurred, the
system remains off when power is restored.

190 Diagnostic Information for Multiple Bus Systems


Configure Surveillance Policy

Note: This service aid runs on CHRP system units only. This service aid is only
supported for systems running in full machine partition.

This service aid monitors the system for hang conditions; that is, hardware or software
failures that cause operating system inactivity. When enabled, and surveillance detects
operating system inactivity, a call is placed to report the failure.

Use this service aid to display and change the following settings for the Surveillance
Policy:

Note: Because of system capability, some of the following settings might not be
displayed by this service aid:
v Surveillance (on/off)
v Surveillance Time Interval
This is the maximum time between heartbeats from the operating system.
v Surveillance Time Delay
This is the time to delay between when the operating system is in control and when
to begin operating system surveillance.
v Changes are to Take Effect Immediately
Set this to Yes if the changes made to the settings in this menu are to take place
immediately. Otherwise the changes take effect beginning with the next system boot.

You can access this service aid directly from the AIX command line, by typing:
/usr/lpp/diagnostics/bin/uspchrp -s

Create Customized Configuration Diskette


This selection invokes the Diagnostic Package Utility Service Aid, which allows the user
to create a standalone diagnostic package configuration diskette.

The Standalone Diagnostic Package Configuration Diskette allows the following to be


changed from the console:
v Default refresh rate for a low function terminal (LFT)
The refresh rate used by the standalone diagnostic package is 60 Hz. If the display’s
refresh rate is 77 Hz, set the refresh rate to 77.
v Different async terminal console
You can create a console configuration file that allows a terminal attached to any
RS232 or RS422 adapter to be selected as a console device. The default device is
an RS232 TTY device attached to the first standard serial port (S1).

Chapter 28. Introduction to Tasks and Service Aids 191


Delete Resource from Resource List
Use this task to delete resources from the resource list.

Note: Only resources that were previously detected by the diagnostics and have not
been deleted from the Diagnostic Test List are listed. If no resources are
available to be deleted, then none are listed.

Disk Maintenance
This service aid provides the following options for the fixed-disk maintenance:
v Disk to Disk Copy
v Display/Alter Sector

Disk to Disk Copy


Notes:
1. This service aid cannot be used to update to a different size drive. The service aid
only supports copying from a SCSI drive to another SCSI drive of similar size.
2. Use the migratepv command when copying the contents to other disk drive types.
This command also works when copying SCSI disk drives or when copying to a
different size SCSI disk drive. Refer to System Management Guide: Operating
System and Devices for a procedure on migrating the contents of a physical
volume.
This publication is located on the AIX Documentation CD. The documentation
information is made accessible by loading the documentation CD onto the hard disk
or by mounting the CD in the CD-ROM drive.

This selection allows you to recover data from an old drive when replacing it with a new
drive. The service aid recovers all logical volume manager (LVM) software reassigned
blocks. To prevent corrupted data from being copied to the new drive, the service aid
stops if an unrecoverable read error is detected. To help prevent possible problems with
the new drive, the service aid stops if the number of bad blocks being reassigned
reaches a threshold.

To use this service aid, both the old and new disks must be installed in or attached to
the system with unique SCSI addresses. This requires that the new disk drive SCSI
address must be set to an address that is not currently in use and the drive be installed
in an empty location. If there are no empty locations, then one of the other drives must
be removed. When the copy is complete, only one drive can remain installed. Either
remove the target drive to return to the original configuration, or perform the following
procedure to complete the replacement of the old drive with the new drive:
1. Remove both drives.
2. Set the SCSI address of the new drive to the SCSI address of the old drive.
3. Install the new drive in the old drive’s location.
4. Install any other drives (that were removed) into their original location.

192 Diagnostic Information for Multiple Bus Systems


To prevent problems that can occur when running this service aid from disk, it is
suggested that this service aid be run, when possible, from the diagnostics that are
loaded from removable media.

Display/Alter Sector
Note: Use caution when you use this service aid because inappropriate modification to
some disk sectors can result in the total loss of all data on the disk.

This selection allows the user to display and alter information on a disk sector. Sectors
are addressed by their decimal sector number. Data is displayed both in hex and in
ASCII. To prevent corrupted data from being incorrectly corrected, the service aid does
not display information that cannot be read correctly.

Display Configuration and Resource List


If a device is not included in the Test List or if you think a Diagnostic Package for a
device is not loaded, check by using the Display Configuration and Resource List task.
If the device you want to test has a plus (+) sign or a minus (-) sign preceding its name,
the Diagnostic Package is loaded. If the device has an asterisk (*) preceding its name,
the Diagnostic Package for the device is not loaded or is not available.

This service aid displays the item header only for all installed resources. Use this
service aid when there is no need to see the vital product data (VPD). (No VPD is
displayed.)

Display Firmware Device Node Information

Note: This service aid runs on CHRP system units only.

This task displays the firmware device node information that appears on CHRP
platforms. This service aid is intended to gather more information about individual or
particular devices on the system. The format of the output data may differ depending on
which level of the AIX operating system is installed.

Display Hardware Error Report


This service aid uses the errpt command to view the hardware error log.

The Display Error Summary and Display Error Detail selection provide the same type of
report as the errpt command. The Display Error Analysis Summary and Display Error
Analysis Detail selection provide additional analysis.

Chapter 28. Introduction to Tasks and Service Aids 193


Display Hardware Vital Product Data
This service aid displays all installed resources, along with any VPD for those
resources. Use this service aid when you want to look at the VPD for a specific
resource.

Display Machine Check Error Log

Note: The Machine Check Error Log Service Aid is available only on Standalone
Diagnostics.

When a machine check occurs, information is collected and logged in an NVRAM error
log before the system unit shuts down. This information is logged in the AIX error log
and cleared from NVRAM when the system is rebooted from the hard disk, LAN, or
standalone media. When booting from Standalone Diagnostics, this service aid converts
the logged information into a readable format that can be used to isolate the problem.
When booting from the hard disk or LAN, the information can be viewed from the AIX
error log using the Hardware Error Report Service Aid. In either case, the information is
analyzed when the sysplanar0 diagnostics are running in Problem Determination
Mode.

Display Microcode Level


This task is used to display the microcode or firmware levels of currently installed
resources. When the sys0 resource is selected, the task displays the levels of both the
system firmware and service processor firmware. sys0 may not be available in all
cases.

You can display the current level of the microcode on an adapter, the system, or a
device by using the AIX diag command. See the following command syntax: diag -c
-d device -T "disp_mcode"
Flag Description
-c No console mode.
-d Used to specify a device.
-T Use the disp_mcode option to display microcode.

The AIX lsmcode command serves as a command line interface to the ″Display
Microcode Level″ task. For information on the lsmcode command, refer to the AIX
Commands Reference manual.

Display or Change Bootlist


This service aid allows the bootlist to be displayed, altered, or erased.

The system attempts to perform an IPL from the first device in the list. If the device is
not a valid IPL device or if the IPL fails, the system proceeds in turn to the other
devices in the list to attempt an IPL.

194 Diagnostic Information for Multiple Bus Systems


Display or Change Diagnostic Run-Time Options
The Display or Change Diagnostic Run-Time Options task allows the diagnostic
run-time options to be set.

Note: The run-time options are used only when selecting the Run Diagnostic task.

The run-time options are:


v Display Diagnostic Mode Selection Menus
This option allows the user to turn on or off displaying the DIAGNOSTIC MODE
SELECTION MENU (the default is on).
v Run Tests Multiple Times
This option allows the user to turn on or off, or specify a loop count, for diagnostic
loop mode (the default is off).

Note: This option is only displayed when you run the Online Diagnostics in Service
Mode.
v Include Advanced Diagnostics
This option allows the user to turn on or off including the Advanced Diagnostics (the
default is off).
v Include Error Log Analysis (not available in diagnostics 5.2.0 or later)
This option allows the user to turn on or off including the Error Log Analysis (ELA)
(the default is off).
v Number of Days Used to Search Error Log
This option allows the user to select the number of days for which to search the AIX
error log for errors when running the Error Log Analysis. The default is seven days,
but it can be changed from one to sixty days.
v Display Progress Indicators
This option allows the user to turn on or off the progress indicators when running the
Diagnostic Applications. The progress indicators are in a popup box at the bottom of
the screen which indicate that the test being run (the default is on).
v Diagnostic Event Logging
This option allows the user to turn on or off logging information to the Diagnostic
Event Log (the default is on).
v Diagnostic Event Log File Size
This option allows the user to select the maximum size of the Diagnostic Event Log.
The default size for the Diagnostic Event Log is 100 KB. The size can be increased
in 100 KB increments to a maximum of 1 MB.

Use the diaggetrto command to display one or more diagnostic run-time options. Use
the following AIX command line syntax:
/usr/lpp/diagnostics/bin/diaggetrto [-a] [-d] [-l] [-m] [-n] [-p] [-s]

Use the diagsetrto command to change one or more diagnostic run-time options. Use
the following AIX command line syntax:

Chapter 28. Introduction to Tasks and Service Aids 195


/usr/lpp/diagnostics/bin/diagsetrto [-a on/off] [-d on/off] [-l size]
[-m on/off] [-n days] [-p on/off]

Flag descriptions for diaggetrto and diagsetrto are as follows:


Flag Description
-a Displays or changes the value of the Include Advanced Diagnostics option.
-d Displays or changes the value of the Diagnostic Event Logging option.
-l Displays or changes the value of the Diagnostic Event Log File Size. Allowable
size are between 100K and 1000K in increments of 100K. The size may never
be decreased.
-m Displays or changes the value of the Display Diagnostic Mode Selection Menu
option.
-n Displays or changes the value of the Number of Days Used To Search the
Error Log option. Allowable values are between 1 and 60 days. 7 days is the
default.
-p Displays or changes the value of the Display Progress Indicators option.
-s Displays all of the diagnostic run-time option.

196 Diagnostic Information for Multiple Bus Systems


Display Previous Diagnostic Results

Note: This service aid is not available when you load the diagnostics from a source
other than a hard disk drive or a network.

This service aid allows a service representative to display results from a previous
diagnostic session. When the Display Previous Diagnostic Results option is selected,
the user can view up to 25 no trouble found (NTF) and service request number (SRN)
results.

This service aid displays Diagnostic Event Log information. You can display the
Diagnostic Event Log in a short version or a long version. The Diagnostic Event Log
contains information about events logged by a diagnostic session.

This service aid displays the information in reverse chronological order. If more
information is available than can be displayed on one screen, use the Page Down and
Page Up keys to scroll through the information.

This information is not from the AIX operating system error log. This information is
stored in the /var/adm/ras directory.

You can run the command from the AIX command line by typing:
/usr/lpp/diagnostics/bin/diagrpt [[-o] | [-s mmddyy] | [-a] | [-r]]
Flag Description
-o Displays the last diagnostic results file stored in the
/etc/lpp/diagnostics/data directory
-s mmddyy Displays all diagnostic result files logged since the date specified
-a Displays the long version of the Diagnostic Event Log
-r Displays the short version of the Diagnostic Event Log

Display Resource Attributes


This task displays the Customized Device Attributes associated with a selected
resource. This task is similar to running the lsattr -E -l resource command.

Display Service Hints


This service aid reads and displays the information in the CEREADME file from the
diagnostics media. This file contains information that is not contained in the publications
for this version of the diagnostics. The file also contains information about using this
particular version of diagnostics.

Use the arrow keys to scroll through the information in the file.

Chapter 28. Introduction to Tasks and Service Aids 197


Display Software Product Data
This task uses SMIT to display information about the installed software and provides
the following functions:
v List Installed Software
v List Applied but Not Committed Software Updates
v Show Software Installation History
v Show Fix (APAR) Installation Status
v List Fileset Requisites
v List Fileset Dependents
v List Files Included in a Fileset
v List File Owner by Fileset

Display System Environmental Sensors

Note: This service aid runs on CHRP system units only.

This service aid displays the environmental sensors implemented on a CHRP system.
The information displayed is the sensor name, physical location code, literal value of
the sensor status, and the literal value of the sensor reading.

The sensor status can be any one of the following:


v Normal - The sensor reading is within the normal operating range.
v Critical High - The sensor reading indicates a serious problem with the device. Run
diagnostics on sysplanar0 to determine what repair action is needed.
v Critical Low - The sensor reading indicates a serious problem with the device. Run
diagnostics on sysplanar0 to determine what repair action is needed.
v Warning High - The sensor reading indicates a problem with the device. This could
become a critical problem if action is not taken. Run diagnostics on sysplanar0 to
determine what repair action is needed.
v Warning Low - The sensor reading indicates a problem with the device. This could
become a critical problem if action is not taken. Run diagnostics on sysplanar0 to
determine what repair action is needed.
v Hardware Error - The sensor could not be read because of a hardware error. Run
diagnostics on sysplanar0 in problem-determination mode to determine what repair
action is needed.
v Hardware Busy - The system has repeatedly returned a busy indication, and a
reading is not available. Try the service aid again. If the problem continues, run
diagnostics on sysplanar0 in problem-determination mode to determine what repair
action is needed.

This service aid can also be run as a command. You can use the command to list the
sensors and their values in a text format, list the sensors and their values in numerical
format, or a specific sensor can be queried to return either the sensor status or sensor
value.

198 Diagnostic Information for Multiple Bus Systems


Run the command by entering one of the following:
/usr/lpp/diagnostics/bin/uesensor -l | -a /usr/lpp/diagnostics/bin/uesensor -t
token -i index [-v]
Flag Description
-l List the sensors and their values in a text format.
-a List the sensors and their values in a numerical format. For each sensor, the
following numerical values are displayed as: token index status measured
value location code
-t token
Specifies the sensor token to query.
-i index
Specifies the sensor index to query.
-v Indicates to return the sensor measured value. The sensor status is returned
by default.

Examples
The following are examples from this command:
1. Display a list of the environmental sensors: /usr/lpp/diagnostics/bin/uesensor -l

Sensor = Fan Speed


Status = Normal
Value = 2436 RPM
Location Code = F1
Sensor = Power Supply
Status = Normal
Value = Present and operational
Location Code = V1
Sensor = Power Supply
Status = Critical low
Value = Present and not operational
Location Code = V2
2. Display a list of the environmental sensors in a numerical list:
/usr/lpp/diagnostics/bin/uesensor -a

3 0 11 87 P1
9001 0 11 2345 F1
9004 0 11 2 V1
9004 1 9 2 V2
3. Return the status of sensor 9004, index 1: /usr/lpp/diagnostics/bin/uesensor -t
9004 -i 1

9
4. Return the value of sensor 9004, index 1: /usr/lpp/diagnostics/bin/uesensor -t
9004 -i 1 -v

Chapter 28. Introduction to Tasks and Service Aids 199


Display Test Patterns
This service aid provides a means of adjusting system display units by providing test
patterns that can be displayed. The user works through a series of menus to select the
display type and test pattern. After the selections are made, the test pattern displays.

Display USB Devices


The following are the main functions of this service aid:
v Display a list of USB controllers on an adapter.
v Display a list of USB devices that are connected to the selected controller.

To run the USB devices service aid, go to the diagnostics ″TASKS SELECTION″ menu,
select ″Display USB Devices″. From the controller list that displayed on the screen,
select one of the items that begins with ″OHCDX″, where ″X″ is a number. A list of
devices attached to the controller displays.

Download Microcode
This service aid provides a way to copy microcode to an adapter or device. The service
aid presents a list of adapters and devices that use microcode. After the adapter or
device is selected, the service aid provides menus to guide you in checking the current
level and downloading the needed microcode.

This task can be run directly from the AIX command line. See the following sections for
instructions on downloading to a particular type adapter or device.

Download Microcode to PCI SCSI RAID Adapter


See the following command syntax for a PCI SCSI RAID Adapter:
diag -c -d RAIDadapterName -T "download [-B] [-D] [-P]"
Flag Description
-B Download boot block microcode (default to functional microcode)
-D Microcode is on diskette (default to /etc/microcode directory)
-P Download the previous level of microcode (default to latest level)

Download Microcode to a PCI-X Dual Channel Adapter


Microcode installation occurs while the adapter and attached drives are available for
use. Before installation of the microcode, ensure that there is a current backup of the
system available and it is recommended that the installation be scheduled during a
non-peak production time period.
Notes:
1. If the source is /etc/microcode, the image must be stored in the /etc/microcode
directory on the system. If the system is booted from a NIM server, the image must
be stored in the usr/lib/microcode directory of the SPOT the client is booted from.
2. If the source is diskette, the diskette must be in a backup format and the image
stored in the /etc/microcode directory.

200 Diagnostic Information for Multiple Bus Systems


See the following command syntax for a PCI-X Adapter:
diag -c -d device_name -T "download [-s {/etc/microcode|diskette}]
[-l {latest|previous}] [-f]"
Flag Description
-c No console mode. Run without user interaction.
-d Device name is the name of the adapter.
-f Force the installation even if the current level of microcode is not on the
source.
-l Level of microcode to install. The default is latest.
-s Source of the new microcode image. The default is /etc/microcode.
-T Use the download option to download microcode.

Download Microcode to Disk Drive Attached to a PCI SCSI RAID Adapter


See the following command syntax for a disk drive attached to a PCI SCSI RAID
Adapter:
diag -c -d RAIDadapterName -T "download {-l chID | -A} [-D] [-P]"
Flag Description
-A All disk drives
-D Microcode is on diskette (default to /etc/microcode directory)
-l RAID disk drive-physical disk channel/ID (example 27)
-P Download the previous level of microcode (default to latest level)

Download Microcode to a Fiber Channel Adapter


Microcode installation occurs while the adapter and attached drives are available for
use. Before installation of the microcode, ensure that a current backup of the system is
available. It is recommended that the installation be scheduled during a non-peak
production time period.
Notes:
1. If the source is /etc/microcode, the image must be stored in the /etc/microcode
directory on the system. If the system is booted from a NIM server, the image must
be stored in the usr/lib/microcode directory of the SPOT the client is booted from.
2. If the source is diskette, the diskette must be in backup format and the image stored
in the /etc/microcode directory.

See the following command syntax for a Fiber Channel Adapter.


diag -c -d device_name -T "download [-s {/etc/microcode|diskette}] [-l
{latest|previous}] [-f]"
Flag Description
-c No console mode. Run without user interaction.
-d Device name is the name of the adapter.
-T Use the download option to download microcode.
-s Source of the new microcode image. Default is /etc/microcode.
-l Level of microcode to install. The default is latest.

Chapter 28. Introduction to Tasks and Service Aids 201


-f Force the installation even if the current level of microcode is not on the
source.

Download Microcode to DVD-RAM Attached to a PCI SCSI Adapter


See the following command syntax for a DVD-RAM attached to a PCI SCSI Adapter:
diag [-c] -d cdX -T "download [-s {/etc/microcode|diskette}]
[-l {latest|previous}] [-f]"
Flag Description
-c No console mode. Run without user interaction
cdX Device selected, for example, cd0.
-s Source of the new microcode. The default is /etc/microcode.
-l Level of microcode image to be installed. Latest in default
-f Install the microcode on the device even if the current level is unavailable on
the source.

Download Microcode to Disk Attached to PCI SCSI Adapter


See following command syntax for a disk drive attached to a PCI SCSI adapter:
diag [-c] -d hdiskX -T "download [-s {/etc/microcode|diskette}]
[-l {latest|previous}] [-f]"
Flag Description
-c No console mode. Run without user interaction
-d hdiskX
Selected device, for example, hdisk0.
-T download
Download microcode task.
-s Source of the new microcode. The default is /etc/microcode.
-l Level of microcode image to be installed. Latest in default
-f Install the microcode on the device even if the current level is unavailable on
the source.

202 Diagnostic Information for Multiple Bus Systems


Download Microcode to Other Devices
See the following command syntax:
diag -c -d device_name -T "download [-s diskette] [-l previous] [-F]"
Flag Description
-F Force the download microcode even if the current level is unavailable on the
source.
-l Microcode level. Latest is default.
-s Source of the new microcode. The default is /etc/microcode. Default source
device is disk.

Fault Indicators

Note: Prior to Diagnostics version 5.1.0.35, this task was also known as the System
Fault Indicator task.

This task is used to display or reset the Fault Indicators on the systems that support
this function. This task may also be used to set the Fault Indicators for testing
purposes, but the Indicators are not set back to normal when you exit this task.

The Fault Indicators are used to identify a fault with the system. These indicators may
be set automatically by hardware, firmware, or diagnostics when a fault is detected in
the system.

The Fault Indicators are turned off when a Log Repair Action is performed. After a
serviceable event is complete, do a System Verification to verify the fix. Also do a Log
Repair Action if the test on the resource was good, and that resource had an entry in
the error log. If the serviceable event was not a result of an error log entry, use the Log
Repair Action Task to turn off the system fault indicator.

For additional information concerning the use of these indicators, refer to the system
guide.

Note: The AIX command does not allow you to set the fault indicators to the Fault
state.

Use the following command syntax:


/usr/lpp/diagnostics/bin/usysfault [-s normal] [-l location code]

Flag Description
-s normal Sets the Fault Indicator to the normal state.
-l location code Identifies the resource by physical location code.

When the command is used without the -s flag, the current state of the indicator is
displayed as normal or attention.

When teh command is used without the -l flag, the Primary Enclosure resource is used.

Chapter 28. Introduction to Tasks and Service Aids 203


Use the -l flag only in systems that have more than one fault indicator.

Note: See also the “Identify and System Attention Indicators” on page 211. Some
systems that do not support Fault Indicators have a similar System Attention
Indicator.

Fibre Channel RAID Service Aids


The Fibre Channel RAID service aids contain the following functions:
Certify LUN
This selection reads and checks each block of data in the logical unit number
(LUN). If excessive errors are encountered, the user is notified.
You can run this task from the AIX command line. Use the following fastpath
command: diag -T "certify"
Certify Spare Physical Disk
This selection allows the user to certify (check integrity of the data) drives that
are designated as spares.
You can run this task from the AIX command line. Use the following fastpath
command: diag -T "certify"
Format Physical Disk
This selection is used to format a selected disk drive.
You can run this task from the AIX command line. Use the following fastpath
command: diag -T "format"
Array Controller Microcode Download
This selection allows the microcode on the Fibre Channel RAID controller to be
updated when required.
You can run this task from the AIX command line. Use the following fastpath
command: diag -T "download"
Physical Disk Microcode Download
This selection is used to update the microcode on any of the disk drives in the
array.
You can run this task from the AIX command line. Use the following fastpath
command: diag -T "download"
Update EEPROM
This selection is used to update the contents of the electronically erasable
programmable read-only memory (EEPROM) on a selected controller.
Replace Controller
Use this selection when it is necessary to replace a controller in the array.

Flash SK-NET FDDI Firmware


This task allows the Flash firmware on the SysKonnect SK-NET FDDI adapter to be
updated.

204 Diagnostic Information for Multiple Bus Systems


Format Media
This task allows the selection of diskettes, hardfiles, or optical media to be formatted.
Each selection is described below.

Hardfile Attached to SCSI Adapter (non-RAID)


v Hardfile Format
Writes all of the disk. The pattern written on the disk is device-dependent; for
example some drives may write all 0s, while some may write the hexadecimal
number 5F. No bad block reassignment occurs
v Hardfile Format and Certify
Performs the same function as Hardfile Format. After the format is completed, Certify
is run. Certify then reassigns all bad blocks encountered.
v Hardfile Erase Disk
This option can be used to overwrite (remove) all data currently stored in
user-accessible blocks of the disk. The Erase Disk option writes one or more
patterns to the disk. An additional option allows data in a selectable block to be read
and displayed on the system console.
To use the Erase Disk option, specify the number (0-3) of patterns to be written. The
patterns are written serially; that is, the first pattern is written to all blocks. Then the
next pattern is written to all blocks, overlaying the previous pattern. A random pattern
is written by selecting the Write Random Pattern? option.

Note: The Erase Disk service aid has not been certified as meeting the Department
of Defense or any other organization’s security guidelines.

Use the following steps to overwrite the data on the drive:


1. Use the Erase Disk selection to overwrite the data on the drive.
2. Do a format without certify.
3. Run a second pass of the Erase Disk selection.
For a newly installed drive, you can ensure that all blocks on the drive are
overwritten with your pattern if you use the following procedure:
1. Format the drive.
2. Check the defect MAP by running the Erase Disk selection.

Note: If you use the Format and Certify option, there may be some blocks
which get placed into the grown defect MAP.
3. If there are bad blocks in the defect MAP, record the information presented and
ensure that this information is kept with the drive. This data is used later when
the drive is to be overwritten.
4. Use the drive as you would normally.
5. When the drive is no longer needed and is to be erased, run the same version of
the Erase Disk selection which was used in step 2.

Note: Using the same version of the service aid is only critical if any bad blocks
were found in step 3.

Chapter 28. Introduction to Tasks and Service Aids 205


6. Compare the bad blocks which were recorded for the drive in step 3 with those
that now appear in the grown defect MAP.

Note: If there are differences between the saved data and the newly obtained
data, then all sectors on this drive cannot be overwritten. The new bad
blocks are not overwritten.
7. If the bad block list is the same, continue running the service aid to overwrite the
disk with the chosen pattern(s).

This task can be run directly from the AIX command line. See the command syntax:
diag -c -d deviceName -T "format [-s* fmtcert | erase -a {read | write}] [-F]"
Flag Description
fmtcert Formats and certifies the disk.
* Available in no-console mode only.
-F Force the disk erasure even if all blocks cannot be erased due to errors
accessing grown defect map.

Note: The Erase Disk option in command line mode uses default values. To selectively
read or write, use the diag command in console mode.

Hardfile Attached to PCI SCSI RAID Adapter


This function formats the physical disks attached to a PCI SCSI RAID adapter. This
task can be run directly from the AIX command line. See the following command
syntax: diag -c -d RAIDadapterName -T "format {-l chId | -A }"
Flag Description
-l Physical disk channel/ID (An example of a physical disk channel/ID is 27,
where the channel is 2 and the ID is 7.)
-A All disks

Optical Media
Use the following functions to check and verify optical media:
v Optical Media Initialize
Formats the media without certifying. This function does not reassign the defective
blocks or erase the data on the media. This option provides a quick way of formatting
the media and cleaning the disk.

Note: It takes approximately one minute to format the media.


v Optical Media Format and Certify
Formats and certifies the media. This function reassigns the defective blocks and
erases all data on the media.

This task can be run directly from the AIX command line. See the following command
syntax: diag -c -d deviceName -T "format [-s {initialize | fmtcert} ]"
Option Description

206 Diagnostic Information for Multiple Bus Systems


initialize
Formats media without certifying
fmtcert Formats and certifies the media

Diskette Format
This selection formats a diskette by writing patterns to it.

Gather System Information


This service aid uses the AIX snap command to collect configuration information on
networks, filesystems, security, the kernel, the ODM, and other system components.
You can also choose to collect SSA adapter and disk drive configuration data, or AIX
trace information for software debugging.

The output of the SNAP service aid can be used by field service personnel or it can be
put on removable media and transferred to remote locations for more extensive
analysis.

To use the SNAP task, select Gather System Information from the task list. You can
select which components you want to collect information for, and where to store the
data (hard disk or removable media).

Generic Microcode Download


The Generic Microcode Download service aid provides a means of executing a
genucode script from a diskette or tape. The purpose of this generic script is to load
microcode to a supported resource.

The genucode program should be downloaded onto diskette or tape in tar format while
the microcode image itself goes onto another one in restore format. Running the
Generic Microcode Download task will search for the genucode script on diskette or
tape and execute it. It will ask for a Genucode media to be inserted into the drive. The
service aid moves the genucode script file to the /tmp directory and runs the program
that downloads the microcode to the adapter or device.

This service aid is supported in both concurrent and standalone modes from disk, LAN,
or loadable media.

Hot Plug Task


The Hot Plug Task provides software function for those devices that support hot-plug or
hot-swap capability. This includes PCI adapters, SCSI devices, and some RAID
devices. This task was previously known as ″SCSI Device Identification and Removal″
or ″Identify and Remove Resource.″

The Hot Plug Task has a restriction when running in Standalone or Online Service
mode; new devices may not be added to the system unless there is already a device

Chapter 28. Introduction to Tasks and Service Aids 207


with the same FRU part number installed in the system. This restriction is in place
because the device software package for the new device cannot be installed in
Standalone or Online Service mode.

Depending on the environment and the software packages installed, selecting this task
displays the following three subtasks:
v PCI Hot Plug Manager
v SCSI Hot Swap Manager
v RAID Hot Plug Devices

To run the Hot Plug Task directly from the command line, type the following: diag
-T"identifyRemove"

If you are running the diagnostics in Online Concurrent mode, run the Missing Options
Resolution Procedure immediately after removing any device.

If the Missing Options Resolution Procedure runs with no menus or prompts, then
device configuration is complete. Otherwise, work through the missing options menu to
complete device configuration (in diagnostics prior to version 5.2.0) or (in diagnostics
version 5.2.0 and later) select the device that has an uppercase M shown in front of it in
the resource list for missing options processing to be done on that resource.

PCI Hot Plug Manager


The PCI Hot Plug Manager task is a SMIT menu that allows you to identify, add,
remove, or replace PCI adapters that are hot-pluggable. The following functions are
available under this task:
v List PCI Hot Plug Slots
v Add a PCI Hot Plug Adapter
v Replace/Remove a PCI Hot Plug Adapter
v Identify a PCI Hot Plug Slot
v Unconfigure Devices
v Configure Devices
v Install/Configure Devices Added After IPL

The List PCI Hot Plug Slots function lists all PCI hot-plug slots. Empty slots and
populated slots are listed. Populated slot information includes the connected logical
device. The slot name consists of the physical location code and the description of the
physical characteristics for the slot.

The Add a PCI Hot Plug Adapter function is used to prepare a slot for the addition of
a new adapter. The function lists all the empty slots that support hot plug. When a slot
is selected, the visual indicator for the slot blinks at the Identify rate. After the slot
location is confirmed, the visual indicator for the specified PCI slot is set to the Action
state. This means the power for the PCI slot is off and the new adapter can be plugged
in.

The Replace/Remove a PCI Hot Plug Adapter function is used to prepare a slot for
adapter exchange. The function lists all the PCI slots that support hot plug and are
occupied. The list includes the slot’s physical location code and the device name of the

208 Diagnostic Information for Multiple Bus Systems


resource installed in the slot. The adapter must be in the Defined state before it can be
prepared for hot-plug removal. When a slot is selected, the visual indicator for the slot
is set to the Identify state. After the slot location is confirmed, the visual indicator for the
specified PCI slot is set to the Action state. This means the power for the PCI slot, is off
and the adapter can be removed or replaced.

The Identify a PCI Hot Plug Slot function is used to help identify the location of a PCI
hot-plug adapter. The function lists all the PCI slots that are occupied or empty and
support hot plug. When a slot is selected for identification, the visual indicator for the
slot is set to the Identify state.

The Unconfigure Devices function attempts to put the selected device, in the PCI
hot-plug slot, into the Defined state. This action must be done before any attempted
hot-plug function. If the unconfigure function fails, it is possible that the device is still in
use by another application. In this case, the customer or system administrator must be
notified to quiesce the device.

The Configure Devices function allows a newly added adapter to be configured into
the system for use. This function should also be done when a new adapter is added to
the system.

The Install/Configure Devices Added After IPL function attempts to install the
necessary software packages for any newly added devices. The software installation
media or packages are required for this function.

Standalone Diagnostics has restrictions on using the PCI Hot-Plug Manager. For
example:
v Adapters that are replaced must be exactly the same FRU part number as the
adapter being replaced.
v New adapters cannot be added unless a device of the same FRU part number
already exists in the system, because the configuration information for the new
adapter is not known after the Standalone Diagnostics are booted.
v The following functions are not available from the Standalone Diagnostics and will
not display in the list:
– Add a PCI Hot Plug Adapter
– Configure Devices
– Install/Configure Devices Added After IPL

You can run this task directly from the command line by typing the following command:
diag -d device -T"identifyRemove"

However, note that some devices support both the PCI Hot-Plug task and the RAID
Hot-Plug Devices task. If this is the case for the device specified, then the Hot Plug
Task displays instead of the PCI Hot Plug Manager menu.

More detailed information concerning PCI Hot-Plug Manager can be found in the AIX
Operating System, System Management Guide.

Chapter 28. Introduction to Tasks and Service Aids 209


SCSI Hot Swap Manager
This task was known as ″SCSI Device Identification and Removal″ or ″Identify and
Remove Resources″ in previous releases. This task allows the user to identify, add,
remove, and replace a SCSI device in a system unit that uses a SCSI Enclosure
Services (SES) device. The following functions are available:
v List the SES Devices
v Identify a Device Attached to an SES Device
v Attach a Device to an SES Device
v Replace/Remove a Device Attached to an SES Device
v Configure Added/Replaced Devices

The List the SES Devices function lists all the SCSI hot-swap slots and their contents.
Status information about each slot is also available. The status information available
includes the slot number, device name, whether the slot is populated and configured,
and location.

The Identify a Device Attached to an SES Device function is used to help identify the
location of a device attached to a SES device. This function lists all the slots that
support hot swap that are occupied or empty. When a slot is selected for identification,
the visual indicator for the slot is set to the Identify state.

The Attach a Device to an SES Device function lists all empty hot-swap slots that are
available for the insertion of a new device. After a slot is selected, the power is
removed. If available, the visual indicator for the selected slot is set to the Remove
state. After the device is added, the visual indicator for the selected slot is set to the
Normal state, and power is restored.

The Replace/Remove a Device Attached to an SES Device function lists all


populated hot-swap slots that are available for removal or replacement of the devices.
After a slot is selected, the device populating that slot is Unconfigured; then the power
is removed from that slot. If the Unconfigure operation fails, it is possible that the device
is in use by another application. In this case, the customer or system administrator must
be notified to quiesce the device. If the Unconfigure operation is successful, the visual
indicator for the selected slot is set to the Remove state. After the device is removed or
replaced, the visual indicator, if available for the selected slot, is set to the Normal state,
and power is restored.

Note: Be sure that no other host is using the device before you remove it.

210 Diagnostic Information for Multiple Bus Systems


The Configure Added/Replaced Devices function runs the configuration manager on
the parent adapters that had child devices added or removed. This function ensures
that the devices in the configuration database are configured correctly.

Standalone Diagnostics has restrictions on using the SCSI Hot Plug Manager. For
example:
v Devices being used as replacement devices must be exactly the same type of device
as the device being replaced.
v New devices may not be added unless a device of the same FRU part number
already exists in the system, because the configuration information for the new
device is not known after the Standalone Diagnostics are booted.

You can run this task directly from the command line. See the following command
syntax:
diag -d device-T"identifyRemove"
OR
diag [-c] -d device -T"identifyRemove -a [identify|remove]"
Flag Description
-a Specifies the option under the task.
-c Run the task without displaying menus. Only command line prompts are used.
This flag is only applicable when running an option such as identify or remove.
-d Indicates the SCSI device.
-T Specifies the task to run.

RAID Hot Plug Devices


This selection starts the PCI SCSI-2 F/W RAID Adapter Service Aid.

Identify Indicators
See the “Identify and System Attention Indicators” for a description of the Identify
Indicators task.

Identify and System Attention Indicators

Note: Prior to Diagnostics version 5.1.0.35, this task may also have been known as the
System Identify Indicator or Identify Indicators task.

This task is used to display or set the Identify Indicators and the single system attention
indicator on the systems that support this function.

Some systems may support the Identify Indicators or the Attention Indicators. The
Identify Indicator is used to help physically identify the system in a large equipment
room. The Attention Indicator is used to help physically identify a system with a fault in
a large equipment room.

Chapter 28. Introduction to Tasks and Service Aids 211


When a fault has been detected on a system that supports the Attention Indicator, the
Indicator is set to an Attention condition. After the failing system has been identified and
the problem fixed, the Attention Indicator changes back to normal. This should be done
by the Log Repair Action Task.

Note: It is important to run the Log Repair Action function. This action keeps the Fault
Indicator from going back to the Fault state due to a previous error in the error
log that has already been serviced.

For additional information concerning the use of this indicator, refer to the system guide.

This task can also be run directly from the command line by typing
/usr/lpp/diagnostics/bin/usysident [-s {normal | identify}] [-l location code]

Flag Description
-s {normal | identify} Sets the state of the System Identify Indicator to
either normal or identify.
-l location code Identifies the resource by physical location code.

When this command is used without the -l flag, the Primary Enclosure resource is used.

Use the -l flag only in systems that have more than one Identify and System attention
indicator.

When this command is used without -s flag, the current state of the identify indicator is
displayed.

For more information on the tasks, see Chapter 28, “Introduction to Tasks and Service
Aids” on page 175.

Local Area Network Analyzer


This selection is used to exercise the LAN communications adapters (Token-Ring,
Ethernet, and (FDDI) Fiber Distributed Data Interface). The following services are
available:
v Connectivity testing between two network stations. Data is transferred between the
two stations, requiring the user to provide the Internet addresses of both stations.
v Monitoring ring (Token-Ring only). The ring is monitored for a specified period of
time. Soft and hard errors are analyzed.

Log Repair Action


The Log Repair Action task logs a repair action in the AIX Error Log. A Repair Action
log indicates that a FRU has been replaced, and error log analysis should not be done
for any errors logged before the repair action. The Log Repair Action task lists all
resources. Replaced resources can be selected from the list, and when commit (F7
key) is selected, a repair action is logged for each selected resource. For more
information see, “Log Repair Action” on page 150.

212 Diagnostic Information for Multiple Bus Systems


Periodic Diagnostics
This selection provides a tool for configuring periodic diagnostics and automatic error
log analysis. You can select a hardware resource to be tested once a day, at a
user-specified time.

Hardware errors logged against a resource can also be monitored by enabling


automatic error log analysis. This allows error log analysis to be performed every time a
hardware error is put into the error log. If a problem is detected, a message is posted to
the system console and either sent to the Service Focal Point when there is an
attached HMC, or a mail message to the users belonging to the system group
containing information about the failure, such as the service request number.

The service aid provides the following functions:


v Add or delete a resource to the periodic test list
v Modify the time to test a resource
v Display the periodic test list
v Modify the error notification mailing list
v Disable or enable automatic error log analysis

PCI RAID Physical Disk Identify


This selection identifies physical disks connected to a PCI SCSI-2 F/W RAID adapter.

You can run this task directly from the AIX command line. See the following command
syntax: diag -c -d pci RAID adapter -T identify

Process Supplemental Media


Diagnostic Supplemental Media contains all the necessary diagnostic programs and
files required to test a particular resource. The supplemental media is normally released
and shipped with the resource as indicated on the diskette label. Diagnostic
Supplemental Media must be used when the device support has not been incorporated
into the latest diagnostic CD-ROM.

This task processes the Diagnostic Supplemental Media. Insert the supplemental media
when you are prompted; then press Enter. After processing has completed, go to the
Resource Selection list to find the resource to test.
Notes:
1. This task is supported in Standalone Diagnostics only.
2. Process and test one resource at a time. Run diagnostics after each supplemental
media is processed. (for example; If you need to process two supplemental media
you need to run diagnostic twice. Once after each supplement media is processed.)

Chapter 28. Introduction to Tasks and Service Aids 213


Run Diagnostics
The Run Diagnostics task invokes the Resource Selection List menu. When the commit
key is pressed, diagnostics are run on all selected resources.

The procedures for running the diagnostics depends on the state of the diagnostics
run-time options. See “Display or Change Diagnostic Run-Time Options” on page 195.

Run Error Log Analysis


The Run Error Log Analysis task invokes the Resource Selection List menu. When the
commit key is pressed, Error Log Analysis is run on all selected resources.

Run Exercisers
The Run Exercisers task provides a tool to troubleshoot intermittent system problems in
AIX 4.3.2 or later, to test hardware, and to verify replacement parts. When AIX error
logging is enabled, the Run Error Log Analysis task can be used to analyze errors after
the exerciser completes. Hardware errors are logged in the AIX Error Log. Miscompares
and recoverable errors are not reported, however, they may be logged in the AIX Error
Log when logging thresholds are exceeded.

The diagnostic supervisor typically sets up temporary work files in /tmp to log
messages and device statistics. These files are deleted before an exerciser session
begins. In addition to individual exerciser requirements, the following requirements
pertain to all exercisers:
v Only supported on CHRP platforms
v Only supported in concurrent or service modes
v Not supported from standalone diagnostics
v System performance will be degraded while running the exerciser, so it is
recommended that customer applications be shut down before it is run.
v At least 1 MB of free storage in /tmp is available

From the TASK SELECTION LIST menu select Run Exercisers then the RESOURCES
SELECTION LIST menu displays. From this menu choose the resources you want to
exercise and then select commit to start the Run Exerciser task. An intermediate
popup may appear stating system performance will be degraded. (The popup does not
appear if the task had previously been selected). Press Enter and the EXERCISER
OPTIONS menu prompts for the type of test to run.

The EXERCISER OPTIONS menu displays two options (1) Short Exercise and (2)
Extended Exercise. The Short Exercise option exercises the resources within a
relatively short time and exits. The Extended Exercise option allows greater flexibility
and control over resources and test duration.

After choosing the Short Exercise option, additional menus, pop-ups and prompts may
appear for each resource. Please read any text and carefully fill out any prompts before
committing. Next, the exercisers start, and the Device Status Screen displays. The
exercisers runs 5 to 10 minutes depending on the number of processors, processor

214 Diagnostic Information for Multiple Bus Systems


speed, memory size, and I/O configuration. After choosing the Extended Exercise
option, additional menus, pop-ups and prompts may appear for each resource. Please
read any text and carefully fill out any prompts before committing. Following, the
System Exerciser Main Menu displays. From this menu the exercisers can be
activated through option 1 Short Exercise where they will continuously run until halted
(option 2, Extended Exercise) or exited (option x). See also the help text for information
on how to use other available options.

When the task completes any errors that were encountered are displayed for review.
Finally, an Exerciser Complete popup displays. To continue, press the Enter key.
Following, you will be taken back to the TASK SELECTION LIST menu. If miscompare
errors were encountered, run diagnostics on the resource. If the problem is not reported
then contact your service support structure. If any other errors were encountered, select
and run the Error Log Analysis task. If Error Log Analysis does not report a problem
then contact your service support structure.

Exerciser Commands (CMD)


Use the following commands as needed in the exerciser menus and reports. Not all
commands are available in each menu or report.
CMD Description
a Acknowledge an error
b Back one page
c Toggle between cycle count and last error
e View the AIX error log
f Page forward one page
q Return to Main Menu
r Refresh screen
s Enable or disable beep on error
x Exit system exerciser

Abbreviations
The following list describes abbreviations used in the exerciser reports.
Acronym Description
COE Continue on error (use number to select).
CP Device has run the specified number of cycles and is not running.
DD The exerciser has been terminated by a signal.
ER Device has stopped with an error.
HG The device is hung.
HOE Halt on error (use number to select).
RN Device is running.
ST Device is stopped.

Chapter 28. Introduction to Tasks and Service Aids 215


Memory Exerciser
The memory exerciser is labeled mem0. The exerciser requests as many memory buffers
as possible from AIX. The exerciser fills these buffers with specified bit patterns and
then compares them to the original bit patterns. If memory is removed as a result of
Dynamic Reconfiguration, the exerciser terminates.

On systems with multiple processors, a process is started for each processor. The free
memory space is split evenly between the available processors, thus reducing the time
required to exercise all of the memory.

Running this service aid requires 128 KB of free space in /etc/lpp/diagnostics/data.

Tape Exerciser
The tape exerciser is labeled rmtx, where x is the number of a specific device. The
exerciser performs read, write, and compare operations using known data patterns. A
tape device and Test Diagnostic Cartridge are required to run this exerciser. The actual
Test Diagnostics Cartridge depends upon the specific tape device being tested. The
exerciser automatically rewinds the tape. Test Requirements are:
v Tape device
v Test Diagnostic Cartridge; (P/N depends upon tape device)

Diskette Exerciser
The diskette exerciser is labeled fdx, where x is the number of a specific device. The
exerciser performs read, write, and compare operations using known data patterns. A
scratch diskette is required to run this exerciser, data on the scratch diskette is
destroyed. Test requirements are:
v Diskette device
v Scratch diskette (data on diskette is destroyed)

CD-ROM Exerciser
The CD-ROM exerciser is labeled cdx, where x is the number of a specific device. The
exerciser performs read and compare operations using known data patterns. A
CD-ROM device and a Test Disc is required to run this exerciser. Test requirements are:
v CD-ROM device
v Test Disc P/N 81F8902

Floating Point Exerciser


The floating point exerciser is labeled procx, where x is the number of the processor
containing the floating point unit. The exerciser performs load/store and arithmetic
operations using floating point registers and instructions. The floating point instructions
are executed using static values and the outcome of the operation is compared with the
expected result. Any mismatch results in an error condition. If the processor is in use by
the exerciser and is removed as a result of dynamic logical partitioning, the exerciser
terminates.

216 Diagnostic Information for Multiple Bus Systems


Save or Restore Hardware Management Policies

Note: This service aid runs on CHRP system units only.

Use this service aid to save or restore the settings from Ring Indicate Power-On Policy,
Surveillance Policy, Remote Maintenance Policy and Reboot Policy. The following
options are available:
v Save Hardware Management Policies
This selection writes all of the settings for the hardware-management policies to the
following file: /etc/lpp/diagnostics/data/hmpolicies
v Restore Hardware Management Policies
This selection restores all of the settings for the hardware-management policies from
the contents of the following file: /etc/lpp/diagnostics/data/hmpolicies

You can access this service aid directly from the AIX command line, by typing:
/usr/lpp/diagnostics/bin/uspchrp -a

Save or Restore Service Processor Configuration

Note: This service aid runs on RSPC system units only.

Use this service aid to save or restore the Service Processor Configuration to or from a
file. The Service Processor Configuration includes the Ring Indicator Power-On
Configuration. The following options are available:
v Save Service Processor Configuration
This selection writes all of the settings for the Ring Indicate Power On and the
Service Processor to the following file: /etc/lpp/diagnostics/data/spconfig
v Restore Service Processor Configuration
This selection restores all of the settings for the Ring Indicate Power On and the
Service Processor from the following file: /etc/lpp/diagnostics/data/spconfig

Chapter 28. Introduction to Tasks and Service Aids 217


SCSI Bus Analyzer
This service aid allows you to diagnose a SCSI bus problem in a freelance mode.

To use this service aid, the user should understand how a SCSI bus works. Use this
service aid when the diagnostics cannot communicate with anything on the SCSI bus
and cannot isolate the problem. Normally the procedure for finding a problem on the
SCSI bus with this service aid is to start with a single device attached, ensure that it is
working, then start adding additional devices and cables to the bus, ensuring that each
one works. This service aid works with any valid SCSI bus configuration.

The SCSI Bus Service Aid transmits a SCSI Inquiry command to a selectable SCSI
Address. The service aid then waits for a response. If no response is received within a
defined amount of time, the service aid displays a timeout message. If an error occurs
or a response is received, the service aid then displays one of the following messages:
v The service aid transmitted a SCSI Inquiry Command and received a valid
response back without any errors being detected.
v The service aid transmitted a SCSI Inquiry Command and did not receive any
response or error status back.
v The service aid transmitted a SCSI Inquiry Command and the adapter indicated
a SCSI bus error.
v The service aid transmitted a SCSI Inquiry Command and an adapter error
occurred.
v The service aid transmitted a SCSI Inquiry Command and a check condition
occur.

When the SCSI Bus Service Aid is started a description of the service aid displays.

Pressing the Enter key displays the Adapter Selection menu. Use this menu to enter the
address to transmit the SCSI Inquiry Command.

When the adapter is selected, the SCSI Bus Address Selection menu displays. Use this
menu to enter the address to transmit the SCSI Inquiry Command.

After the address is selected, the SCSI Bus Test Run menu displays. Use this menu to
transmit the SCSI Inquiry Command by pressing Enter. The service aid then indicates
the status of the transmission. When the transmission is completed, the results of the
transmission displays.
Notes:
1. A Check Condition can be returned when the bus or device is working correctly.
2. AIX does not allow the command to be sent if the device is in use by another
process.

218 Diagnostic Information for Multiple Bus Systems


SCSD Tape Drive Service Aid
This service aid allows you to obtain the status or maintenance information from a
SCSD tape drive. Not all models of SCSD tape drive are supported.

The service aid provides the following options:


v Display time since a tape drive was last cleaned. The time since the drive was last
cleaned displays on the screen, as well as a message regarding whether the drive is
recommended to be cleaned.
v Copy a tape drive’s trace table. The trace table of the tape drive is written to
diskettes or a file. The diskettes must be formatted for DOS. Writing the trace table
may require several diskettes. The actual number of diskettes is determined by the
size of the trace table. Label the diskettes as follows:
TRACEx.DAT (where x is a sequential diskette number). The complete trace table
consists of the sequential concatenation of all the diskette data files.
When the trace table is written to a disk file, the service aid prompts for a file name.
The default name is: /tmp/TRACE.x, where x is the AIX name of the SCSD tape
drive being tested.
v Display or copy a tape drive’s log sense information. The service aid provides
options to display the log sense information to the screen, to copy it to a DOS
formatted diskette, or to copy it to a file. The file name LOGSENSE.DAT is used
when the log sense data is written to the diskette. The service aid prompts for a file
name when you have selected that the log sense data is to be copied to a file.

This service aid can be run directly from the AIX command line. See the following
command syntax (path is /usr/lpp/diagnostics/bin/utape):
utape [-h | -?] [-d device] [-n | -l | -t]
OR
utape -c -d device [-v] {-n | {-l | -t} { -D | -f [ filename]}}
Flag Description
-c Run the service aid without displaying menus. The return code indicates
success or failure. The output is suppressed except for the usage statement
and the numeric value for hours since cleaning (if -n and -D flags are used).
-D Copy data to diskette.
-f Copy data to the file name given after this flag or to a default file name if no
name is specified.
-h, -? Display a usage statement and/or return code. If the -c flag is present, only the
return code displays to indicate the service aid did not run. If the -c is not
used, a usage statement displays and the service aid exits.
-l Display or copy log sense information.
-n Display time since drive was last cleaned.
-t Copy trace table.
-v Verbose mode. If the -c flag is present, the information displays on the screen.
If the -n flag is present, the information about tape-head cleaning is printed.

Chapter 28. Introduction to Tasks and Service Aids 219


Spare Sector Availability
This selection checks the number of spare sectors available on the optical disk. The
spare sectors are used to reassign when defective sectors are encountered during
normal usage or during a format and certify operation. Low availability of spare sectors
indicates that the disk needs to be backed up and replaced. Formatting the disk does
not improve the availability of spare sectors.

You can run this task directly from the AIX command line. See the following command
syntax: diag -c -d deviceName -T chkspares

SSA Service Aid


This service aid provides tools for diagnosing and resolving problems on SSA-attached
devices. The following tools are provided:
v Set Service Mode
v Link Verification
v Configuration Verification
v Format and Certify Disk

System Fault Indicator


For a description of the System Fault Indicator task, see “Fault Indicators” on page 203.

System Identify Indicator


For a description of the System Fault Indicator task, see “Identify and System Attention
Indicators” on page 211.

Update Disk-Based Diagnostics


This service aid allows fixes (APARs) to be applied.

This task invokes the SMIT Update Software by Fix (APAR) task. The task allows the
input device and APARs to be selected. You can install any APAR using this task.

220 Diagnostic Information for Multiple Bus Systems


Update System or Service Processor Flash

Attention: If the system is running on a logically partitioned system, ask the customer
or system administrator if a service partition has been designated.
v If it has, ask the customer or system administrator to shut down all of the partitions
except the one with service authority. The firmware update can then be done using
the service aid or the AIX command line in that partition.
v If a service partition has not been designated, the system must be shut down. If the
firmware update image is available on backup diskettes, the firmware update can
then be done from the service processor menus as a privileged user. If the firmware
update image is in a file on the system, reboot the system in a full machine partition
and use the following normal firmware update procedures.

If the system is already in a full machine partition, use the following normal firmware
update procedures:

Note: This service aid runs on CHRP system units only.

This selection updates the system or service processor flash for CHRP system units.
Some systems may have separate images for system and service processor firmware;
newer systems have a combined image that contains both in one image.

Look for additional update and recovery instructions with the update kit. You need to
know the fully qualified path and file name of the flash update image file provided in the
kit. If the update image file is on a diskette, the service aid can list the files on the
diskette for selection. The diskette must be a valid backup format diskette.

Refer to the update instructions with the kit, or the service guide for the system unit to
determine the current level of the system unit or service processor flash memory.

When this service aid is run from online diagnostics, the flash update image file is
copied to the /var file system. It is recommended that the source of the microcode that
you want to download be put into the /etc/microcode directory on the system. If there
is not enough space in the /var file system for the new flash update image file, an error
is reported. If this error occurs, exit the service aid, increase the size of the /var file
system, and retry the service aid. After the file is copied, a screen requests confirmation
before continuing with the flash update. When you continue the update flash, the
system reboots using the shutdown -u command. The system does not return to the
diagnostics, and the current flash image is not saved. After the reboot, you can remove
the /var/update_flash_image file.

When this service aid is run from standalone diagnostics, the flash update image file is
copied to the file system from diskette or from the NIM server. Using a diskette, the
user must provide the image on backup format diskette because the user does not
have access to remote file systems or any other files that are on the system. If using
the NIM server, the microcode image must first be copied onto the NIM server in the
/usr/lib/microcode directory pointed to the NIM SPOT (from which you plan to have
the NIM client boot standalone diagnostics) prior to performing the NIM boot of

Chapter 28. Introduction to Tasks and Service Aids 221


diagnostics. Next, a NIM check operation must be run on the SPOT containing the
microcode image on the NIM server. After performing the NIM boot of diagnostics one
can use this service aid to update the microcode from the NIM server by choosing the
/usr/lib/microcode directory when prompted for the source of the microcode that you
want to update. If not enough space is available, an error is reported, stating additional
system memory is needed. After the file is copied, a screen requests confirmation
before continuing with the flash update. When you continue with the update, the system
reboots using the reboot -u command. You may receive a Caution: some process(es)
wouldn’t die message during the reboot process, you can ignore this message. The
current flash image is not saved.

You can use the update_flash command in place of this service aid. The command is
located in the /usr/lpp/diagnostics/bin directory. The command syntax is as follows:
update_flash [-q] -f file_name
update_flash [-q] -D device_name -f file_name
update_flash [-q] -D update_flash [-q] -D device_name -l
Flag Description
-D Specifies that the flash update image file is on diskette. The device_name
variable specifies the diskette drive. The default device_name is /dev/fd0.
-f Flash update image file source. The file_name variable specifies the fully
qualified path of the flash update image file.
-l Lists the files on a diskette, from which the user can choose a flash update
image file.
-q Forces the update_flash command to update the flash EPROM and reboot
the system without asking for confirmation.

Attention: The update_flash command reboots the entire system. Do not use this
command if more than one user is logged on to the system.

Update System Flash

Note: This service aid runs on RSPC system units only and is not supported on AIX
5.2 or later.

This selection updates the system flash for RSPC systems. The user provides a valid
binary image either on a diskette or with a qualified path name. The diskettes can be in
DOS or backup format.

The flash update image is copied to the /var file system. If not enough space is
available in the file system for the flash update image file, an error is reported. If this
error occurs, increase the file size of the /var file system. The current flash image is not
saved. The command automatically removes the /var/update_flash_image file.

After user confirmation, the command reboots the system twice to complete the flash
update.

222 Diagnostic Information for Multiple Bus Systems


7135 RAIDiant Array Service Aid
The 7135 RAIDiant Array service aids contain the following functions:
v Certify LUN
Reads and checks each block of data in the logical unit number (LUN). If excessive
errors are encountered, the user is notified.
v Certify Spare Physical Disk
Allows the user to certify (check the integrity of the data) on drives designated as
spares.
v Format Physical Disk
Formats a selected disk drive.
v Array Controller Microcode Download
Allows the microcode on the 7135 controller to be updated when required.
v Physical Disk Microcode Download
Updates the microcode on any of the disk drives in the array.
v Update EEPROM
Updates the contents of the EEPROM on a selected controller.
v Replace Controller
Replaces a controller in the array.

Chapter 28. Introduction to Tasks and Service Aids 223


Command Examples
Use this command syntax to download the adapter microcode:
diag -c -d deviceName -T "download [-B][-D][-P]"
Flag Description
-B Download boot block microcode (default to functional microcode)
-D Microcode is on diskette (default to /etc/microcode directory)
-P Download the previous level of microcode (default to latest level)

Use this command syntax to download physical disk microcode:


diag -c -d deviceName -T "download -l ChId [-D][-P]"
Flag Description
-D Microcode is on diskette (default to /etc/microcode directory)
-l Physical disk channel/ID (for example, 27)
-P Download the previous level of microcode (default to latest level)

Use this command syntax to format a physical disk:


diag -c -d deviceName -T "format -l ChId″
Flag Description
-l Physical disk channel/ID (for example, 27)

Use this command syntax to certify a physical disk:


diag -c -d deviceName -T "certify -l ChId″
Flag Description
-l Physical disk channel/ID (for example, 23)

Use this command syntax to identify a physical disk:


diag -c -d deviceName -T "identify"

7318 Serial Communications Network Server Service Aid


This service aid provides a tool for diagnosing terminal server problems.

224 Diagnostic Information for Multiple Bus Systems


Chapter 29. Diagnostics Numbers and Location Codes
This chapter provides descriptions for the numbers and characters that display on the
operator panel and descriptions of the location codes used to identify a particular item.

Operator Panel Display Numbers


This section contains a list of the various numbers and characters that display in the
operator panel display. There are three categories of numbers and characters. The first
group tracks the progress of the configuration program. The second group tracks the
progress of the diagnostics. The third group provides information about messages that
follow an 888 sequence.

Configuration Program Indicators


The numbers in this list display on the operator panel as the system loads the operating
system and prepares the hardware by loading software drivers.

Note: Some systems may produce 4-digit codes. If the leftmost digit of a 4-digit code is
0, use the three rightmost digits.
2E6 The PCI Differential Ultra SCSI adapter or the Universal PCI Differential Ultra
SCSI adapter being configured.
2E7 Configuration method unable to determine if the SCSI adapter type is SE or
DE type.
440 9.1GB Ultra SCSI Disk Drive being identified or configured.
441 18.2GB Ultra SCSI Disk Drive being identified or configured.
444 2-Port Multiprotocol PCI Adapter (ASIC) being identified or configured.
447 PCI 64-bit Fibre Channel Arbitrated Loop Adapter being configured.
500 Querying Standard I/O slot.
501 Querying card in Slot 1.
502 Querying card in Slot 2.
503 Querying card in Slot 3.
504 Querying card in Slot 4.
505 Querying card in Slot 5.
506 Querying card in Slot 6.
507 Querying card in Slot 7.
508 Querying card in Slot 8.
510 Starting device configuration.
511 Device configuration completed.

225
512 Restoring device configuration files from media.
513 Restoring basic operating system installation files from media.
516 Contacting server during network boot.
517 Mounting client remote file system during network IPL.
518 Remote mount of the root (/) and /usr file systems failed during network boot.
520 Bus configuration running.
521 /etc/init invoked cfgmgr with invalid options; /etc/inithas been corrupted or
incorrectly modified (irrecoverable error).
522 The configuration manager has been invoked with conflicting options
(irrecoverable error).
523 The configuration manager is unable to access the ODM database
(irrecoverable error).
524 The configuration manager is unable to access the config.rules object in the
ODM database (irrecoverable error).
525 The configuration manager is unable to get data from a customized device
object in the ODM database (irrecoverable error).
526 The configuration manager is unable to get data from a customized device
driver object in the ODM database ( irrecoverable error).
527 The configuration manager was invoked with the phase 1 flag; running phase 1
at this point is not permitted (irrecoverable error).
528 The configuration manager cannot find sequence rule, or no program name
was specified in the ODM database (irrecoverable error).
529 The configuration manager is unable to update ODM data (irrecoverable error).
530 The program savebase returned an error.
531 The configuration manager is unable to access the PdAt object class
(irrecoverable error).
532 There is not enough memory to continue (malloc failure); irrecoverable error.
533 The configuration manager could not find a configuration method for a device.
534 The configuration manager is unable to acquire database lock (irrecoverable
error).
535 HIPPI diagnostics interface driver being configured.
536 The configuration manager encountered more than one sequence rule
specified in the same phase (irrecoverable error).
537 The configuration manager encountered an error when invoking the program in
the sequence rule.
538 The configuration manager is going to invoke a configuration method.

226 Diagnostic Information for Multiple Bus Systems


539 The configuration method has terminated, and control has returned to the
configuration manager.
541 A DLT tape device is being configured.
549 Console could not be configured for the Copy a System Dump Menu.
551 IPL vary-on is running.
552 IPL vary-on failed.
553 IPL phase 1 is complete.
554 The boot device could not be opened or read, or unable to define NFS swap
device during network boot.
555 An ODM error occurred when trying to vary-on the rootvg, or unable to create
an NFS swap device during network boot.
556 Logical Volume Manager encountered error during IPL vary-on.
557 The root filesystem does not mount.
558 There is not enough memory to continue the system IPL.
559 Less than 2 M bytes of good memory are available to load the AIX kernel.
569 FCS SCSI protocol device is being configured (32 bits).
570 Virtual SCSI devices being configured.
571 HIPPI common function device driver being configured.
572 HIPPI IPI-3 master transport driver being configured.
573 HIPPI IPI-3 slave transport driver being configured.
574 HIPPI IPI-3 transport services user interface device driver being configured.
575 A 9570 disk-array driver being configured.
576 Generic async device driver being configured.
577 Generic SCSI device driver being configured.
578 Generic commo device driver being configured.
579 Device driver being configured for a generic device.
580 HIPPI TCPIP network interface driver being configured.
581 Configuring TCP/IP.
582 Configuring Token-Ring data link control.
583 Configuring an Ethernet data link control.
584 Configuring an IEEE Ethernet data link control.
585 Configuring an SDLC MPQP data link control.
586 Configuring a QLLC X.25 data link control.
587 Configuring a NETBIOS.

Chapter 29. Diagnostics Numbers and Location Codes 227


588 Configuring a Bisync Read-Write (BSCRW).
589 SCSI target mode device being configured.
590 Diskless remote paging device being configured.
591 Configuring an LVM device driver.
592 Configuring an HFT device driver.
593 Configuring SNA device drivers.
594 Asynchronous I/O being defined or configured.
595 X.31 pseudo-device being configured.
596 SNA DLC/LAPE pseudo-device being configured.
597 OCS software being configured.
598 OCS hosts being configured during system reboot.
599 Configuring FDDI data link control.
59B FCS SCSI protocol device being configured (64 bits).
5C0 Streams-based hardware drive being configured.
5C1 Streams-based X.25 protocol being configured.
5C2 Streams-based X.25 COMIO emulator driver being configured
5C3 Streams-based X.25 TCP/IP interface driver being configured.
5C4 FCS adapter device driver being configured.
5C5 SCB network device driver for FCS being configured.
5C6 AIX SNA channel being configured.
600 Starting network boot portion of /sbin/rc.boot.
602 Configuring network parent devices.
603 /usr/lib/methods/defsys, /usr/lib/methods/cfgsys, or
/usr/lib/methods/cfgbus failed.
604 Configuring physical network boot device.
605 Configuration of physical network boot device failed.
606 Running /usr/sbin/ifconfig on logical network boot device.
607 /usr/sbin/ifconfig failed.
608 Attempting to retrieve the client.info file with tftp.Note that a flashing 608
indicates multiple attempt(s) to retrieve the client_info file are occurring.
609 The client.info file does not exist or it is zero length.
60B 18.2GB 68-pin LVD SCSI Disk Drive being configured.
610 Attempting remote mount of NFS file system.

228 Diagnostic Information for Multiple Bus Systems


611 Remote mount of the NFS file system failed.
612 Accessing remote files; unconfiguring network boot device.
614 Configuring local paging devices.
615 Configuration of a local paging device failed.
616 Converting from diskless to dataless configuration.
617 Diskless to dataless configuration failed.
618 Configuring remote (NFS) paging devices.
619 Configuration of a remote (NFS) paging device failed.
61B 36.4GB 80-pin LVD SCSI Disk Drive being configured.
61D 36.4GB 80-pin LVD SCSI Disk Drive being configured.
61E 18.2GB 68-pin LVD SCSI Disk Drive being configured.
620 Updating special device files and ODM in permanent filesystem with data from
boot RAM filesystem.
621 9.1 GB LVD 80-pin SCSI Drive being configured.
622 Boot process configuring for operating system installation.
62D 9.1GB 68-pin LVD SCSI Disk Drive being configured.
62E 9.1GB 68-pin LVD SCSI Disk Drive being configured.
636 TURBROWAYS 622 Mbps PCI MMF ATM Adapter.
637 Dual Channel PCI-2 Ultra2 SCSI Adapter being configured.
638 4.5GB Ultra SCSI Single Ended Disk Drive being configured.
639 9.1GB 10K RPM Ultra SCSI Disk Drive (68-pin).
63A See 62D.
63B 9.1GB 80-pin LVD SCSI Disk Drive being configured.
63C See 60B.
63D 18.2GB 80-pin LVD SCSI Disk Drive being configured.
63E 36.4GB 68-pin LVD SCSI Disk Drive being configured.
63F See 61B.
640 9.1GB 10K RPM Ultra SCSI Disk Drive (80-pin).
646 High-Speed Token-Ring PCI Adapter being configured.
64A See 62E.
64B 9.1GB 80-pin LVD SCSI Disk Drive being configured.
64C See 61E.
64D 18.2 GB LVD 80-pin Drive/Carrier being configured.

Chapter 29. Diagnostics Numbers and Location Codes 229


64E 36.4GB 68-pin LVD SCSI Disk Drive being configured.
64F See 61D.
650 IBM SCSD disk drive being configured.
653 18.2GB Ultra-SCSI 16-bit Disk Drive being configured.
655 GXT130P Graphics adapter being configured.
657 GXT2000P graphics adapter being configured.
658 PCI Fibre Channel Disk Subsystem Controller being identified or configured.
659 2102 Fibre Channel Disk Subsystem Controller Drawer being identified or
configured.
660 2102 Fibre Channel Disk Array being identified or configured.
662 Ultra2 Integrated SCSI controller.
663 The ARTIC960RxD Digital Trunk Quad PCI Adapter or the ARTIC960RxF
Digital Trunk Resource Adapter being configured.
664 32x (MAX) SCSI-2 CD-ROM drive being configured.
667 PCI 3-Channel Ultra2 SCSI RAID Adapter being configured.
669 PCI Gigabit Ethernet Adapter being configured.
66C 10/100/1000 Base-T EthernetPCI Adapter.
66D PCI 4-Channel Ultra-3 SCSI RAID Adapter.
66E 4.7 GB DVD-RAM drive.
674 ESCON® Channel PCI Adapter being configured.
677 PCI 32-bit Fibre Channel Arbitrated Loop Adapter being configured.
67B PCI Cryptographic Coprocessor being configured.
682 20x (MAX) SCSI-2 CD-ROM Drive being configured.
689 4.5GB Ultra SCSI Single Ended Disk Drive being configured.
68C 20 GB 4-mm Tape Drive being configured.
68E POWER GXT6000P PCI Graphics Adapter.
690 9.1GB Ultra SCSI Single Ended Disk Drive being configured.
69b 64-bit/66MHz PCI ATM 155 MMF PCI adapter being configured.
69d 64-bit/66MHz PCI ATM 155 UTP PCI adapter being configured.
6CC SSA disk drive being configured.
700 A 1.1 GB 8-bit SCSI disk drive being identified or configured.
701 A 1.1 GB 16-bit SCSI disk drive being identified or configured.
702 A 1.1 GB 16-bit differential SCSI disk drive being identified or configured.

230 Diagnostic Information for Multiple Bus Systems


703 A 2.2 GB 8-bit SCSI disk drive being identified or configured.
704 A 2.2 GB 16-bit SCSI disk drive being identified or configured.
705 The configuration method for the 2.2 GB 16-bit differential SCSI disk drive is
being run. If an irrecoverable error occurs, the system halts.
706 A 4.5 GB 16-bit SCSI disk drive being identified or configured.
707 A 4.5 GB 16-bit differential SCSI disk drive being identified or configured.
708 A L2 cache being identified or configured.
710 POWER GXT150M graphics adapter being identified or configured.
711 Unknown adapter being identified or configured.
712 Graphics slot bus configuration is executing.
713 The IBM ARTIC960 device being configured.
714 A video capture adapter being configured.
715 The Ultramedia Services audio adapter being configured. (this number displays
briefly on the panel).
717 TP Ethernet Adapter being configured.
718 GXT500 Graphics Adapter being configured.
720 Unknown read/write optical drive type being configured.
721 Unknown disk or SCSI device being identified or configured.
722 Unknown disk being identified or configured.
723 Unknown CD-ROM being identified or configured.
724 Unknown tape drive being identified or configured.
725 Unknown display adapter being identified or configured.
726 Unknown input device being identified or configured.
727 Unknown async device being identified or configured.
728 Parallel printer being identified or configured.
729 Unknown parallel device being identified or configured.
730 Unknown diskette drive being identified or configured.
731 PTY being identified or configured.
732 Unknown SCSI initiator type being configured.
733 7GB 8 mm tape drive being configured.
734 4x SCSI-2 640 MB CD-ROM Drive being configured.
736 Quiet Touch keyboard and speaker cable being configured.
741 1080 MB SCSI Disk Drive being configured.

Chapter 29. Diagnostics Numbers and Location Codes 231


745 16GB 4 mm Tape Auto Loader being configured.
746 SCSI-2 Fast/Wide PCI Adapter being configured.
747 SCSI-2 Differential Fast/Wide PCI Adapter being configured.
749 7331 Model 205 Tape Library being configured.
751 SCSI 32-bit SE F/W RAID Adapter being configured.
754 1.1GB 16-bit SCSI disk drive being configured.
755 2.2GB 16-bit SCSI disk drive being configured.
756 4.5GB 16-bit SCSI disk drive being configured.
757 External 13GB 1.5M/s 1/4 inch tape being configured.
763 SP Switch MX Adapter being configured.
764 SP System Attachment Adapter being configured.
772 4.5GB SCSI F/W Disk Drive being configured.
773 9.1GB SCSI F/W Disk Drive being configured.
774 9.1GB External SCSI Disk Drive being configured.
776 PCI Token-Ring Adapter being identified or configured.
777 10/100 Ethernet Tx PCI Adapter being identified or configured.
778 POWER GXT3000P 3D PCI Graphics adapter being configured.
77B 4-Port 10/100 Ethernet Tx PCI Adapter being identified or configured.
77c A 1.0 GB 16-bit SCSI disk drive being identified or configured.
783 4 mm DDS-2 Tape Autoloader being configured.
789 2.6 GB External Optical Drive being configured.
78B POWER GXT4000P PCI Graphics Adapter.
78C PCI bus configuration executing.
78D GXT300P 2D Graphics adapter being configured.
790 Multi-bus Integrated Ethernet Adapter being identified or configured.
797 TURBOWAYS® 155 UTP/STP ATM Adapter being identified or configured.
798 Video streamer adapter being identified or configured.
799 2-Port Multiprotocol PCI adapter being identified or configured.
79c ISA bus configuration executing.
7C0 CPU/System Interface being configured.
7C1 Business Audio Subsystem being identified or configured.
7cc PCMCIA bus configuration executing.
800 TURBOWAYS 155 MMF ATM Adapter being identified or configured.

232 Diagnostic Information for Multiple Bus Systems


803 7336 Tape Library robotics being configured.
804 8x Speed SCSI-2 CD-ROM Drive being configured.
806 POWER GXT800 PCI Graphics adapter being configured.
807 SCSI Device Enclosure being configured.
80c SSA 4-Port Adapter being identified or configured.
811 Processor complex being identified or configured.
812 Memory being identified or configured.
813 Battery for time-of-day, NVRAM, and so on being identified or configured, or
system I/O control logic being identified or configured.
814 NVRAM being identified or configured.
815 Floating-point processor test.
816 Operator panel logic being identified or configured.
817 Time-of-day logic being identified or configured.
819 Graphics input device adapter being identified or configured.
821 Standard keyboard adapter being identified or configured.
823 Standard mouse adapter being identified or configured.
824 Standard tablet adapter being identified or configured.
825 Standard speaker adapter being identified or configured.
826 Serial Port 1 adapter being identified or configured.
827 Parallel port adapter being identified or configured.
828 Standard diskette adapter being identified or configured.
831 3151 adapter being identified or configured, or Serial Port 2 being identified or
configured.
834 64-port async controller being identified or configured.
835 16-port async concentrator being identified or configured.
836 128-port async controller being identified or configured.
837 16-port remote async node being identified or configured.
838 Network Terminal Accelerator Adapter being identified or configured.
839 7318 Serial Communications Server being configured.
840 PCI Single-Ended Ultra SCSI Adapter being configured.
841 8-port async adapter (EIA-232) being identified or configured.
842 8-port async adapter (EIA-422A) being identified or configured.
843 8-port async adapter (MIL-STD 188) being identified or configured.

Chapter 29. Diagnostics Numbers and Location Codes 233


844 7135 RAIDiant Array disk drive subsystem controller being identified or
configured.
845 7135 RAIDiant Array disk drive subsystem drawer being identified or
configured.
846 RAIDiant Array SCSI 1.3GB Disk Drive being configured.
847 16-port serial adapter (EIA-232) being identified or configured.
848 16-port serial adapter (EIA-422) being identified or configured.
849 X.25 Interface Coprocessor/2 adapter being identified or configured.
850 Token-Ring network adapter being identified or configured.
851 T1/J1 Portmaster® adapter being identified or configured.
852 Ethernet adapter being identified or configured.
854 3270 Host Connection Program/6000 connection being identified or configured.
855 Portmaster Adapter/A being identified or configured.
857 FSLA adapter being identified or configured.
858 5085/5086/5088 adapter being identified or configured.
859 FDDI adapter being identified or configured.
85c Token-Ring High-Performance LAN adapter being identified or configured.
861 Optical adapter being identified or configured.
862 Block Multiplexer Channel Adapter being identified or configured.
865 ESCON Channel Adapter or emulator being identified or configured.
866 SCSI adapter being identified or configured.
867 Async expansion adapter being identified or configured.
868 SCSI adapter being identified or configured.
869 SCSI adapter being identified or configured.
870 Serial disk drive adapter being identified or configured.
871 Graphics subsystem adapter being identified or configured.
872 Grayscale graphics adapter being identified or configured.
874 Color graphics adapter being identified or configured.
875 Vendor generic communication adapter being configured.
876 8-bit color graphics processor being identified or configured.
877 POWER Gt3™/POWER Gt4™ being identified or configured.
878 POWER Gt4 graphics processor card being configured.
879 24-bit color graphics card, MEV2 being configured.

234 Diagnostic Information for Multiple Bus Systems


880 POWER Gt1™ adapter being identified or configured.
887 Integrated Ethernet adapter being identified or configured.
889 SCSI adapter being identified or configured.
890 SCSI-2 Differential Fast/Wide and Single-Ended Fast/Wide Adapter/A being
configured.
891 Vendor SCSI adapter being identified or configured.
892 Vendor display adapter being identified or configured.
893 Vendor LAN adapter being identified or configured.
894 Vendor async/communications adapter being identified or configured.
895 Vendor IEEE 488 adapter being identified or configured.
896 Vendor VME bus adapter being identified or configured.
897 S/370™ Channel Emulator adapter being identified or configured.
898 POWER Gt1x™ graphics adapter being identified or configured.
899 3490 attached tape drive being identified or configured.
89c A multimedia SCSI CD-ROM being identified or configured.
900 GXT110P Graphics Adapter being identified or configured.
901 Vendor SCSI device being identified or configured.
902 Vendor display device being identified or configured.
903 Vendor async device being identified or configured.
904 Vendor parallel device being identified or configured.
905 Vendor other device being identified or configured.
908 POWER GXT1000 Graphics subsystem being identified or configured.
910 1/4GB Fiber Channel/266 Standard Adapter being identified or configured.
911 Fiber Channel/1063 Adapter Short Wave being configured.
912 2.0GB SCSI-2 differential disk drive being identified or configured.
913 1.0GB differential disk drive being identified or configured.
914 5GB 8 mm differential tape drive being identified or configured.
915 4GB 4 mm tape drive being identified or configured.
916 Non-SCSI vendor tape adapter being identified or configured.
917 A 2.0 GB 16-bit differential SCSI disk drive being identified or configured.
918 A 2 GB 16-bit single-ended SCSI disk drive being identified or configured.
920 Bridge Box being identified or configured.
921 101 keyboard being identified or configured.

Chapter 29. Diagnostics Numbers and Location Codes 235


922 102 keyboard being identified or configured.
923 Kanji keyboard being identified or configured.
924 Two-button mouse being identified or configured.
925 Three-button mouse being identified or configured.
926 5083 tablet being identified or configured.
927 5083 tablet being identified or configured.
928 Standard speaker being identified or configured.
929 Dials being identified or configured.
930 Lighted program function keys (LPFK) being identified or configured.
931 IP router being identified or configured.
933 Async planar being identified or configured.
934 Async expansion drawer being identified or configured.
935 3.5-inch diskette drive being identified or configured.
936 5.25-inch diskette drive being identified or configured.
937 An HIPPI adapter being configured.
938 Serial HIPPI PCI adapter being configured.
942 POWER GXT 100 graphics adapter being identified or configured.
943 A 3480 or 3490 control unit attached to a System/370 Channel Emulator/A
adapter are being identified or configured.
944 100MB ATM adapter being identified or configured.
945 1.0GB SCSI differential disk drive being identified or configured.
946 Serial port 3 adapter being identified or configured.
947 A 730MB SCSI disk drive being configured.
948 Portable disk drive being identified or configured.
949 Unknown direct bus-attach device being identified or configured.
950 Missing SCSI device being identified or configured.
951 670MB SCSI disk drive being identified or configured.
952 355MB SCSI disk drive being identified or configured.
953 320MB SCSI disk drive being identified or configured.
954 400MB SCSI disk drive being identified or configured.
955 857MB SCSI disk drive being identified or configured.
956 670MB SCSI disk drive electronics card being identified or configured.
957 120 MB DBA disk drive being identified or configured.

236 Diagnostic Information for Multiple Bus Systems


958 160 MB DBA disk drive being identified or configured.
959 160 MB SCSI disk drive being identified or configured.
960 1.37GB SCSI disk drive being identified or configured.
964 Internal 20 GB 8 mm tape drive identified or configured.
968 1.0 GB SCSI disk drive being identified or configured.
970 Half-inch, 9-track tape drive being identified or configured.
971 150 MB 1/4-inch tape drive being identified or configured.
972 2.3 GB 8 mm SCSI tape drive being identified or configured.
973 Other SCSI tape drive being identified or configured.
974 CD-ROM drive being identified or configured.
975 An optical disk drive being identified or configured.
977 M-Audio Capture and Playback Adapter being identified or configured.
981 540MB SCSI-2 single-ended disk drive being identified or configured.
984 1GB 8-bit disk drive being identified or configured.
985 M-Video Capture Adapter being identified or configured.
986 2.4GB SCSI disk drive being identified or configured.
987 An Enhanced SCSI CD-ROM drive being identified or configured.
989 200MB SCSI disk drive being identified or configured.
990 2.0GB SCSI-2 single-ended disk drive being identified or configured.
991 525MB 1/4-inch cartridge tape drive being identified or configured.
994 5 GB 8 mm tape drive being identified or configured.
995 1.2GB 1/4 inch cartridge tape drive being identified or configured.
996 A single-port, multiprotocol communications adapter being identified or
configured.
997 FDDI adapter being identified or configured.
998 2.0 GB 4 mm tape drive being identified or configured.
999 7137 or 3514 Disk Array Subsystem being configured.
D46 Token-Ring cable
D81 T2 Ethernet Adapter being configured.
2530 10/100 Mbps Ethernet PCI Adapter II being configured.

Chapter 29. Diagnostics Numbers and Location Codes 237


Diagnostic Load Progress Indicators

Note: Some systems may produce 4-digit codes. If the leftmost digit of a 4-digit code is
0, use the three rightmost digits.
c00 AIX Install/Maintenance loaded successfully.
c01 Insert the first diagnostic diskette.
c02 Diskettes inserted out of sequence.
c03 The wrong diskette is in diskette drive.
c04 The loading stopped with an irrecoverable error.
c05 A diskette error occurred.
c06 The rc.boot configuration shell script is unable to determine type of boot.
c07 Insert the next diagnostic diskette.
c08 RAM file system started incorrectly.
c09 The diskette drive is reading or writing a diskette.
c20 An unexpected halt occurred, and the system is configured to enter the kernel
debug program instead of entering a system dump.
c21 The ifconfig command was unable to configure the network for the client
network host.
c22 The tftp command was unable to read client’s ClientHostName info file during
a client network boot.
c24 Unable to read client’s ClientHostName.info file during a client network boot.
c25 Client did not mount remote miniroot during network install.
c26 Client did not mount the /usr file system during the network boot.
c29 The system was unable to configure the network device.
c31 Select the console display for the diagnostics. To select No console display,
set the key mode switch to Normal then to Service. The diagnostic programs
then load and run the diagnostics automatically. If you continue to get the
message, check the cables and make sure you are using the serial port.
c32 A directly attached display (HFT) was selected.
c33 A TTY terminal attached to serial ports S1 or S2 was selected.
c34 A file was selected. The console messages store in a file.
c35 No console found.
c40 Configuration files are being restored.
c41 Could not determine the boot type or device.
c42 Extracting data files from diskette.

238 Diagnostic Information for Multiple Bus Systems


c43 Cannot access the boot/install tape.
c44 Initializing installation database with target disk information.
c45 Cannot configure the console.
c46 Normal installation processing.
c47 Could not create a physical volume identifier (PVID) on disk.
c48 Prompting you for input.
c49 Could not create or form the JFS log.
c50 Creating root volume group on target disks.
c51 No paging devices were found.
c52 Changing from RAM environment to disk environment.
c53 Not enough space in the /tmp directory to do a preservation installation.
c54 Installing either BOS or additional packages.
c55 Could not remove the specified logical volume in a preservation installation.
c56 Running user-defined customization.
c57 Failure to restore BOS.
c58 Displaying message to turn the key.
c59 Could not copy either device special files, device ODM, or volume group
information from RAM to disk.
c61 Failed to create the boot image.
c62 Loading platform dependent debug files.
c63 Loading platform dependent data files.
c64 Failed to load platform dependent data files.
c70 Problem Mounting diagnostic CD-ROM disc.
c99 Diagnostics have completed. This code is only used when there is no console.
Fxx (xx is any number) Refer to Firmware chapter of the service manual.

Dump Progress Indicators (Dump Status Codes)


The following dump progress indicators, or dump status codes, are part of a Type 102
message.

Note: When a lowercase c is listed, it displays in the lower half of the character
position. Some systems produce 4-digit codes, the two leftmost positions can
have a blanks or zeros. Use the two rightmost digits.
0c0 The dump completed successfully.
0c1 The dump failed due to an I/O error.
0c2 A dump, requested by the user, is started.

Chapter 29. Diagnostics Numbers and Location Codes 239


0c3 The dump is inhibited.
0c4 The dump device is not large enough.
0c5 The dump did not start, or the dump crashed.
0c6 Dumping to a secondary dump device.
0c7 Reserved.
0c8 The dump function is disabled.
0c9 A dump is in progress.
0cc Unknown dump failure

Crash Codes
Note: Some systems may produce 4-digit codes. If the leftmost digit of a 4-digit code is
0, use the three rightmost digits.

The crash codes that follow are part of a Type 102 message. These crash codes are
grouped into three categories:
Category 1 Dump analysis is the appropriate first action in Problem
Determination, begin the Problem Determination process with
software support.
Category 2 Dump analysis most likely will not aid in Problem Determination, begin
the Problem Determination process with hardware support.
Category 3 Both software and hardware support may be needed in Problem
Determination, go to Chapter 9, “MAP 0070: 888 Sequence in
Operator Panel Display” on page 59 to assist in problem isolation.

Category 1
300 Data storage interrupt from the processor.
32x Data storage interrupt because of an I/O exception from IOCC.
38x Data storage interrupt because of an I/O exception from SLA.
400 Instruction storage interrupt.
700 Program interrupt.

Category 2
200 Machine check because of a memory bus error.
201 Machine check because of a memory timeout.
202 Machine check because of a memory card failure.
203 Machine check because of a out of range address.
204 Machine check because of an attempt to write to ROS.

240 Diagnostic Information for Multiple Bus Systems


205 Machine check because of an uncorrectable address parity.
206 Machine check because of an uncorrectable ECC error.
207 Machine check because of an unidentified error.
208 Machine check due to an L2 uncorrectable ECC.
500 External interrupt because of a scrub memory bus error.
501 External interrupt because of an unidentified error.
51x External interrupt because of a DMA memory bus error.
52x External interrupt because of an IOCC channel check.
53x External interrupt from an IOCC bus timeout; x represents the IOCC number.
54x External interrupt because of an IOCC keyboard check.
800 Floating point is not available.

Category 3
000 Unexpected system interrupt.
558 There is not enough memory to continue the IPL.
600 AIX 4.3.3.3 and above: Alignment Interrupt. If pre-AIX 4.3.3.3: AIX has crashed
because the Portability Assist Layer (PAL) for this machine type has detected a
problem.
605 AIX has crashed because the Portability Assist Layer (PAL) for this machine
type has detected a problem (AIX 4.3.3.3 and above).

Chapter 29. Diagnostics Numbers and Location Codes 241


Location Codes for RSPC Model Architecture System Units
Notes:
1. RSPC systems are only supported with AIX or Diagnostic versions below 5.2.0
2. You need to know which system architecture the system unit on which you are
working uses. If you are working with a CHRP model, use the “Location Codes for
CHRP Model Architecture System Units” on page 244. If you do not know which
model you have, refer to “Determining System Architecture” on page 165 before
proceeding.

Because the same diagnostic programs are used on all system units, a location code is
used to physically locate a failing device or unit. The location code is displayed along
with the service request number (SRN) when the diagnostic programs isolate a failure.
If the location code is not known, you can run the Display Previous Diagnostic Results
service aid to display the results of the last time the diagnostic programs were run.

The basic format of the system unit’s location code is:


AB-CD-EF-GH non-SCSI
AB-CD-EF-G,H SCSI

For planars, cards, and non-SCSI devices, the location code is defined as follows:
AB-CD-EF-GH
| | | |
| | | Device/FRU/Port ID
| | Connector ID
| Slot or Adapter Number
Bus Type
v AB identifies a bus type.
v CD identifies a slot or adapter number.
v EF is the connector identifier, used to identify the adapter connector to which a
resource is attached.
v GH identifies a port, address, memory module, device, or FRU. GH has several
meanings depending upon the resource type, they are as follows:
– For memory cards, GH defines a memory module. Values for GH are 1 through
16.
For systems that have memory modules that plug directly into the system planar,
the location code is 00-00-00-GH where GH is the memory module slot. For
systems that have memory cards with memory modules, the location code is
00-CD-EF-GH, where CD is the card slot and GH is the memory module slot.
– For L2 caches, GH defines the cache. Values for GH are 1 through 16.
– For PCMCIA devices, GH defines the PCMCIA. Values for GH are 1 through 16.
– For async devices, GH defines the port on the fanout box. Values are 00 to 15.
– For a diskette drive, H defines which diskette drive 1 or 2. G is always 0.
– For all other devices, GH is equal to 00.

242 Diagnostic Information for Multiple Bus Systems


For integrated adapters, EF-GH is the same as the definition for a pluggable adapter.
For example, the location code for a diskette drive is 01-A0-00-00. A second diskette
drive is 01-A0-00-01.

For SCSI, the location code is defined as follows:


AB-CD-EF-G,H
| | | | |
| | | | Logical Unit Address of SCSI Device
| | | Control Unit Address of SCSI Device
| | Connector ID
| Slot or Adapter Number
Bus Type

Where:
v AB-CD-EF are the same as non-SCSI devices.
v G defines the control unit address of the device. Values of 0 to 15 are valid.
v H defines the logical unit address of the device. Values of 0 to 255 are valid.

Adapters and cards are identified with only AB-CD. The possible values for AB are as
follows:
00 for processor bus
01 for ISA buses
04 for PCI buses
05 for PCMCIA buses (not supported on 7024)

The possible values for CD depend on the adapter or card.

For pluggable adapters or cards, this is a two-digit slot number in the range from 01 to
99. However, in the case of ISA cards these numbers do not actually correspond to the
physical slot numbers. They simply are based on the order in which the ISA cards are
defined or configured, either by SMIT or the ISA Adapter Configuration Service Aid.

For integrated adapters, the first character (C) is a letter in the range from A to Z. This
letter is based on the order in which the integrated adapters are defined in residual
data. This ensures unique location codes for the integrated adapters. The second
character (D) is set to 0.

Refer to the following examples:

RSPC Location Code Examples


Processor-PCI bus
00-00 PCI bus
Memory module in system planar
00-00-00-01
Memory module in card
00-0A-00-01
Integrated PCI adapters
04-A0 ISA bus (Integrated PCI-ISA bridge)
04-B0 Secondary PCI bus (Integrated PCI-PCI bridge)

Chapter 29. Diagnostics Numbers and Location Codes 243


04-C0 Integrated PCI SCSI controller
Non-integrated PCI adapters
04-01 Any PCI card in slot 1
04-02 Any PCI card in slot 2
Integrated ISA adapters
01-A0 Diskette adapter
01-B0 Parallel port adapter
01-C0 Serial port 1 adapter
01-D0 Serial port 2 adapter
01-E0 Keyboard adapter
01-F0 Mouse adapter
Non-integrated ISA adapters
01-01 First ISA card defined/configured
01-02 Second ISA card defined/configured
01-03 Third ISA card defined/configured
01-04 Fourth ISA card defined/configured
Device attached to SCSI controller
04-C0-01-4,0 Device attached to Integrated PCI SCSI controller

Location Codes for CHRP Model Architecture System Units

Note: You need to know which system architecture the system unit on which you are
working uses. If you are working with a RSPC model use the “Location Codes
for RSPC Model Architecture System Units” on page 242. If you do not know
which model you have, refer to “Determining System Architecture” on page 165
before proceeding.

The (CHRP) system unit uses Physical Location Codes in conjunction with AIX Location
Codes to provide mapping of the failing field replaceable units. The location codes are
produced by the system unit’s firmware and the AIX operating system.

Physical Location Codes

Note: Diagnostic Versions 5.2.0 and later display physical location codes for all
resources. Diagnostic versions earlier than 5.2.0 show a mixture of physical
location codes and AIX location codes.

As an example, under diagnostics version 5.2.0 might display a resource as:


ent0 P2/E1 IBM 10/100 Mbps Ethernet PCI adapter

The P2/E1 is the physical location code indicating an Ethernet port built into the
P2 planar.

whereas, in versions prior to 5.2.0, the resource might be shown as:


ent0 10-60 IBM 10/100 Mbps Ethernet PCI adapter

The 10-60 is an AIX location code indicating a PCI parent bus of 10, and a
devfunc number of 60 (for more information , see “AIX Location Codes” on
page 248).

244 Diagnostic Information for Multiple Bus Systems


These physical location codes can appear in many places while running
diagnostics; for instance, within resource menus, SRNs, or specific service aids.

Physical location codes provide a mapping of logical functions in a platform (or


expansion sites for logical functions, such as connectors or ports) to their specific
locations within the physical structure of the platform.

Location Code Format


The format for the location code is a string of alphanumeric characters separated by a
dash (-), slash (/), pound sign (#), or period (.). The base location is all of the
information before the slash (/) or pound sign (#). It identifies a device that is connected
or plugged into the parent. Extended location information follows the slash (/). It
identifies a device that is part of the parent, a connector, or a cable. Cable information
follows the pound sign (#). It identifies a cable that is connected to the parent. The
following are examples:
v P1 identifies system planar P1.
v U1-P1 also identifies system planar P1 in a rack or drawer unit.
v P2 identifies an I/O planar (including all integrated I/O devices).
v P1-C1 identifies a CPU card C1 plugged into planar P1.
v P1-M2 identifies a memory card or SIMM M2 plugged into planar P1.
v P2/K1 identifies a keyboard port controller (with connector) connected to planar P2.
v P1-K1 identifies a keyboard attached to connector K1 on planar P1.
v P1/S1 identifies serial port 1 controller on planar P1, the connector for serial port 1,
or the cable attached to connector S1.
v P1-I2/E3 identifies; Ethernet controller 3 on the card plugged into slot 2 (I2) on planar
P1, the connector for Ethernet controller 3, or the cable attached to Ethernet
controller 3.
v P1-I2#E3 identifies; the cable attached to Ethernet controller 3 plugged into slot 2 (I2)
on planar P1.

The period (.) is used to identify sub-locations such as memory DIMMs on a base
memory card or a specific SCSI address. The following are examples:
v P1-M1.4 identifies DIMM 4 on memory card 1 on planar 1.
v U1-P1-M2.12 identifies DIMM 12 on memory card in slot 2 on the system planar.
v P1-C1.1 identifies CPU 1 on CPU card 1 on planar 1.
v P2/Z1-A3.1 identifies a SCSI device with a SCSI address of LUN 1 at SCSI ID 3
attached to SCSI bus 1 from planar 2.
v P1-I2#E3.2 identifies the second cable in a series of cables attached to Ethernet
controller 3 in slot 2 (I2) on planar 1.

Depending on the AIX and firmware levels, AIX Diagnostics may include extended
location information when identifying a planar or card. The extended location
information or cable information is always included when identifying a cable or
connector. Location codes with extended location information that display without a
description identifying the devices, always identify the cable attached to the port.

Chapter 29. Diagnostics Numbers and Location Codes 245


Physical Location Code Standard Prefixes
Table 1 lists the assigned values for the location type prefixes. In most cases, the prefix
value assignments were chosen to provide some mnemonic characteristic, so that they
would be easier to remember. The underlined characters in the description field are
intended to illustrate this mnemonic relationship.

Table 1. Location Code Prefix Values


Description Prefix Value
(n=instance #)
Rack or drawer unit Un
Drawer unit mounted in a rack Un.n (U0.n if rack
cannot be sensed by
firmware)
Single enclosure platform (No enclosure location
code)
Planar (backplane, system, I/O) Pn
Planar riser card, extender Pn.n
Power/voltage supply, voltage regulator, backup battery Vn
Fan/sensor Fn
LED/LCD operator panel Ln
or
Logical device address n relative to adapter port
CPU/cache card (or pluggable module if on planar) Cn
CPU/cache module on CPU card (if pluggable) Cn.n
Memory card or SIMM/DIMM on planar Mn
Memory SIMM/DIMM on memory card Mn.n
Other extra-function base system cards (for example, service Xn
processor)
I/O adapter In
Pluggable modules or daughter cards on I/O adapter In.n
Device in Bay n Dn
Ports/Connectors:
Graphics/video connector Gn
Keyboard/keyboard connector Kn
Mouse/mouse connector On
Serial port Sn
Parallel port Rn
Ethernet connector En
Token Ring connector Tn
SCSI (pronounced scuzzy) connector Zn
Other I/O ports or connectors Qn
SCSI device addresses (including SSA (Serial Storage Architecture))

246 Diagnostic Information for Multiple Bus Systems


Table 1. Location Code Prefix Values (continued)
Description Prefix Value
(n=instance #)
Primary address (SCSI control unit ID) An
Primary and secondary address (SCSI ID and LUN (Logical Unit An.n
Number))
SCSI device location in SCSI Enclosure Services (SES)
SCSI bank Bn
SCSI bank and bay Bn.n
Undefined prefixes (reserved) H, J, N, Y
Unique device address, this address remains constant independent of Wn
which port the device is attached to.

Chapter 29. Diagnostics Numbers and Location Codes 247


AIX Location Codes

Note: AIX logical location codes may still seen and supported under various AIX
commands and functions. However, the Diagnostic screens and menus display
physical location codes for resources when running versions 5.2.0 and later. For
systems with 5.2.0 or later, refer to “Physical Location Codes” on page 244.

The basic formats of the AIX location codes are as follows:


v For non-SCSI devices/drives:
AB-CD-EF-GH
v For SCSI devices/drives:
AB-CD-EF-G,H

For planars, cards, and non-SCSI devices, the location code is defined as follows:
AB-CD-EF-GH
| | | |
| | | Device/FRU/Port ID
| | Connector ID
| devfunc Number, Adapter Number or Physical Location
Bus Type or PCI Parent Bus
v The AB value identifies a bus type or PCI parent bus as assigned by the firmware.
v The CD value identifies adapter number, adapter’s devfunc number, or physical
location. The devfunc number is defined as the PCI device number times 8, plus the
function number.
v The EF value identifies a connector.
v The GH value identifies a port, address, device, or FRU.

Adapters and cards are identified only with AB-CD. The possible values for AB are:

00 Processor bus
01 ISA bus
02 EISA bus
03 MCA bus
04 PCI bus used in the case where the PCI bus cannot be identified
05 PCMCIA buses
xy For PCI adapters where x is equal to or greater than 1. The x and y are characters in
the range of 0-9, A-H, J-N, P-Z (O, I, and lower case are omitted) and are equal to the
parent bus’s ibm, aix-loc Open Firmware Property.

248 Diagnostic Information for Multiple Bus Systems


The possible values for CD depend on the adapter or card are as follows:
v For pluggable PCI adapters/cards, CD is the device’s devfunc number (PCI device
number times 8, plus the function number). The C and D are characters in the range
of 0-9, and A-F (hex numbers). This allows the location code to uniquely identify
multiple adapters on individual PCI cards.
For pluggable ISA adapters, CD is equal to the order in which the ISA cards defined
or configured, either by SMIT or the ISA Adapter Configuration Service Aid.
For integrated ISA adapters, CD is equal to a unique code identifying the ISA
adapter. In most cases, this is equal to the adapter’s physical location code. In cases
where a physical location code is not available, CD is FF.
v EF is the connector ID. It is used to identify a connector on the adapter to which a
resource is attached.
v GH is used to identify a port, device, or FRU. For example:
– For async devices, GH defines the port on the fanout box. The values are 00 to
15.
– For a diskette drive, H defines either diskette drive 1 or 2. G is always 0.
– For all other devices, GH is equal to 00.

For the integrated adapters, EF-GH is the same as the definition for the pluggable
adapters. For example, the location code for a diskette drive is 01-D1-00-00. A second
diskette drive is 01-D1-00-01.

For SCSI devices, the location code is defined as:


AB-CD-EF-G,H
| | | | |
| | | | Logical Unit address of the SCSI Device
| | | Control Unit Address of the SCSI Device
| | Connector ID
| devfunc Number, Adapter Number or Physical Location
Bus Type or PCI Parent Bus

Where:
v AB-CD-EF are the same as non-SCSI devices.
v G defines the control unit address of the device. Values of 0 to 15 are valid.
v H defines the logical unit address of the device. Values of 0 to 255 are valid.

There is also a bus location code that is generated as ’00-xxxxxxxx’ where xxxxxxxx is
equivalent to the node’s unit address. Refer to the system unit service guide for
additional information.

Chapter 29. Diagnostics Numbers and Location Codes 249


250 Diagnostic Information for Multiple Bus Systems
Chapter 30. Using the SRN List
The service request number (SRN) list is in numerical sequence.

The SRNs listed in the following chapters are for all systems and devices for which this
version of the diagnostic programs can produce an SRN. Use the table “Service
Request Number Lists” on page 252 to select the correct chapter for your SRN.

The columns in the table are defined as follows:

Service Request Number


Usually a six-digit number (9333 uses four digits) representing a specific failure of a
specific function.

Source of SRN (SRN Src.)


SRN source codes identify the program or procedure that produced the SRN:
A The SRN is from a steady number in the operator panel display.
B The SRN is from a MAP callout.
C The SRN was due to a missing resource at configuration time.
D The SRN is from a diagnostic test after complete isolation testing.
E The SRN is from a POST failure.
F The SRN is from a diagnostic test after partial isolation testing.
G The SRN is from the Error Log Analysis program.
H The SRN is from a diagnostic message after an 888 sequence.
J The SRN is from built-in ROM diagnostics.
K The SRN is from off-line diagnostics.

Failing Function Codes


These numbers represent functional areas of the system unit. The “Failing Function
Code List” on page 566 identifies the FRU that contains this function for each specific
system unit.

Description and Action


This column lists a brief description of the failure that this SRN represents. It also
contains instructions as to what to do to continue the problem analysis.

Note: If you are servicing an SP system, do not do the Action listed. Instead, always
return to the SP System Service Guide.

If you are servicing a clustered Eserver, do not do the Action listed. Instead,
always return to the Clustered Eserver Installation and Service Guide.

251
Using the Service Request Number List
The service request number list is in numerical sequence by the SRN. Use the list as
follows:
1. Find your SRN in the table.
2. Record the code letter for the Source of SRN (the SRN Src. column).
3. Record the failing function codes in the order listed.
4. Perform the action shown in the Description and Action column.
Notes:
a. If you cannot find SRN information in the ″Service Request Number List,″ check
for the existence of supplemental material supporting the device for which the
SRN was generated.
b. x in an SRN represents any digit or character.
c. If your SRN is not listed, check to see if xxx or xxxx has been used. The -xxx or
-xxxx should always be the last SRN identified within a specific prefix. An
example would be 950-xxxx. The xxxx is the last digit within the 950 prefix.
d. If you are servicing a SP system, do not do the Action listed. Instead, always
return to the SP Hardware Manual.
e. If you are servicing a clustered Eserver, do not do the Action listed. Instead,
always return to the Clustered Eserver Installation and Service Guide.
5. When replacing a FRU, use Chapter 23, “MAP 0410: Repair Checkout” on page 125
to verify the fix.

Service Request Number Lists


The following five chapters contain the Service Request Number (SRN) Lists. The
chapters are divided into number ranges.

Note: There may be 7 or 8 digit SRNs within each range. If the SRN contains 3 digits
before the dash, then select the chapter that contains the first 3 digits, followed
by the dash, of the SRN you wish to locate. For example, if the SRN is
802-xxxx, you would go to Chapter 33, “SRNs 700-102 through 89c-302”,
because this SRN falls between the number range of 700-102 and 89c-302.
However, if your SRN contains 4 digits before the dash, then select the chapter
that contains the first 4 digits, followed by the dash, of the SRN you wish to
locate. For example, if the SRN is 2570–603, you would go to Chapter 36,
“SRNs 2520-101 through 25C1-(x)xxx”, because this SRN falls between the
number range of 2520-(x)xxx and 2590-(x)xxx.

The following table identifies each SRN chapter range and the page number on which it
begins:

Chapter Title Page Number


Chapter 31, “Five-Digit SRNs 10104 through SSA03” 255
Chapter 32, “SRNs 101-000 through 6C9-600” 267

252 Diagnostic Information for Multiple Bus Systems


Chapter Title Page Number
Chapter 33, “SRNs 700-102 through 89c-302” 377
Chapter 34, “SRNs 900-001 through xxxxxxx” 461
Chapter 35, “SRNs A00-(x)xxx through A1D-(x)xxx” 535
Chapter 36, “SRNs 2520-101 through 25C1-(x)xxx” 555

Chapter 30. Using the SRN List 253


254 Diagnostic Information for Multiple Bus Systems
Chapter 31. Five-Digit SRNs 10104 through SSA03

Service Request Number List


Replace FRU parts in the order by which the ″Failing Function Codes″ are listed.

Abbreviation in Table Definition


PAA
P Adapter port number

AA SSA Address

Service SRN Failing Description and Action (Unless otherwise indicated,


Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
10104 Description: Format in progress. Action: Refer to the
SRN table in the Service Guide for the unit containing
the disk drive.
10112 Description: Format Degraded. A format operation ended
before it completed. Action: Refer to the SRN table in
the Service Guide for the unit containing the disk drive.
1xxxx Description: Disk drive module error. Action: Refer to the
SRN table in the Service Guide for the unit containing
the disk drive.

Note: In this SRN, an x represents a digit 0 through F.


20PAA Description: An open SSA loop was detected. Action:
Refer to the SRN table in the Service Guide for the unit
containing the disk drive and the User’s Guide and
Maintenance Information for the SSA adapter.
21PAA to Description: An SSA Threshold Exceeded link error was
29PAA detected. Action: Refer to the SRN table in the User’s
Guide and Maintenance Information for the SSA adapter.
2A002 Description: Async code 02 was received. Probably, a
software error occurred. Action: Refer to the SRN table
in the Service Guide for the unit containing the disk drive
and the User’s Guide and Maintenance Information for
the SSA adapter.
2A003 Description: Async code 03 was received. Probably, a
software error occurred. Action: Refer to the SRN table
in the Service Guide for the unit containing the disk drive
and the User’s Guide and Maintenance Information for
the SSA adapter.
2A004 Description: Async code 04 was received. Probably, a
software error occurred. Action: Refer to the SRN table
in the Service Guide for the unit containing the disk drive
and the User’s Guide and Maintenance Information for
the SSA adapter.

255
Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
2A005 Description: Async code 05 was received. This code
indicates that a disk drive module detected the loss of
redundant power or cooling. Action: Refer to the SRN
table in the Service Guide for the unit containing the disk
drive.
2A006 Description: Async code 06 was received. This code
indicates that a disk drive module detected the loss of
redundant power or cooling. Action: Refer to the SRN
table in the Service Guide for the unit containing the disk
drive.
2A106 Description: Async code 06 was received. This code
indicates that multiple disk drive modules detected loss
of redundant power or cooling. Action: Refer to the SRN
table in the Service Guide for the unit containing the disk
drive.
2A206 Description: A disk drive module detected that one of its
SSA links failed the POST. Action: Refer to the SRN
table in the Service Guide for the unit containing the disk
drive.
2FFFF Description: An async code that is not valid was
received. Action: Refer to the SRN table in the Service
Guide for the unit containing the disk drive and the
User’s Guide and Maintenance Information for the SSA
adapter.
300C0 Description: A disk drive module detected the loss of
redundant power or cooling. Action: Refer to the SRN
table in the Service Guide for the unit containing the disk
drive.
301C0 Description: Multiple disk drive modules detected the
loss of redundant power or cooling. Action: Refer to the
SRN table in the Service Guide for the unit containing
the disk drive.
303FE Description: A disk drive Microcode Error was detected.
Action: Refer to the SRN table in the Service Guide for
the unit containing the disk drive and the User’s Guide
and Maintenance Information for the SSA adapter.
303FF Description: An SCSI status that is not valid was
received. Action: Refer to the SRN table in the Service
Guide for the unit containing the disk drive and the
User’s Guide and Maintenance Information for the SSA
adapter.
31000 Description: The disk drive was reset by the adapter.
The disk drive might be going to fail. Action: Refer to the
SRN table in the Service Guide for the unit containing
the disk drive.

256 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
33PAA Description: Excessive link reconfigurations were
detected. Action: Refer to the SRN table in the User’s
Guide and Maintenance Information for the SSA adapter.
40000 Description: The SSA adapter card failed. Action: Refer
to the SRN table in the User’s Guide and Maintenance
Information for the SSA adapter.
40004 Description: A module on the adapter card failed. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
40008 Description: A module on the adapter card failed. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
40016 Description: A module on the adapter card failed. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
40032 Description: A module on the adapter failed. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
40064 Description: A module on the adapter card failed. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
40128 Description: A module on the adapter card failed. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
41004 Description: A module on the adapter card failed. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
41008 Description: A module on the adapter card failed. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
41016 Description: A module on the adapter card failed. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
41032 Description: A module on the adapter failed. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
41064 Description: A module on the adapter card failed. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
41128 Description: A module on the adapter card failed. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
42000 Description: A module on the adapter card failed. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.

Chapter 31. Five-Digit SRNs 10104 through SSA03 257


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
42200 Description: Other adapters on the SSA loop are using
levels of microcode that are not compatible. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
42500 Description: An SSA adapter detected a failure in its
fast-write cache. Action: Refer to the SRN table in the
User’s Guide and Maintenance Information for the SSA
adapter.
42510 Description: Not enough DRAM available to run an SSA
fast-write cache. Action: Refer to the SRN table in the
User’s Guide and Maintenance Information for the SSA
adapter.
42515 Description: An SSA adapter is attempting to use its
fast-write cache, but a fast-write cache card is not
installed. Action: Refer to the SRN table in the User’s
Guide and Maintenance Information for the SSA adapter.
42520 Description: An SSA fast-write cache failure was
detected. Action: Refer to the SRN table in the User’s
Guide and Maintenance Information for the SSA adapter.
42521 Description: An SSA fast-write cache option card failure
was detected. Action: Refer to the SRN table in the
User’s Guide and Maintenance Information for the SSA
adapter.
42522 Description: An SSA fast-write cache option card failure
was detected. Action: Refer to the SRN table in the
User’s Guide and Maintenance Information for the SSA
adapter.
42523 Description: A incorrect version number was detected in
the fast-write cache option card. Action: Refer to the
SRN table in the User’s Guide and Maintenance
Information for the SSA adapter.
42524 Description: A fast-write disk drive (or drives) contains
unsynchronized data, but the fast-write cache option
card cannot be detected. Action: Refer to the SRN table
in the User’s Guide and Maintenance Information for the
SSA adapter.
42525 Description: A fast-write problem occurred. Action: Refer
to the SRN table in the User’s Guide and Maintenance
Information for the SSA adapter.
42526 Description: This adapter does not support the SSA
Fast-Write Cache Option. Action: Refer to the SRN table
in the User’s Guide and Maintenance Information for the
SSA adapter.
42527 Description: A dormant SSA fast-write cache entry exists.
Action: Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.

258 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
42528 Description: A fast-write SSA disk drive has been
detected that was previously unsynchronized, but has
since been configured on a different adapter. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
42529 Description: The fast-write cache is disabled. The battery
is charging. Action: Refer to the SRN table in the User’s
Guide and Maintenance Information for the SSA adapter.
4252A Description: The supply voltage to the fast-write cache
option card is low. The card has switched to
Self-Refresh mode. Action: Refer to the SRN table in the
User’s Guide and Maintenance Information for the SSA
adapter.
4252B Description: The battery to the fast-write cache option
card no longer has the power to maintain data. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
4252C Description: The battery to the fast-write cache option
card needs to be exchanged for a new one. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
42540 Description: Two-way fast-write cache is configured to
operate only when both caches are available. One
cache, however, is not available. Action: Refer to the
SRN table in the User’s Guide and Maintenance
Information for the SSA adapter.
43PAA Description: An SSA device on the loop is preventing the
completion of the loop configuration. Action: Refer to the
SRN table in the Service Guide for the unit containing
the disk drive or to the User’s Guide and Maintenance
Information for the SSA adapter.
44PAA Description: A disk drive module has a Failed status.
Action: Refer to the SRN table in the Service Guide for
the unit containing the disk drive or to the User’s Guide
and Maintenance Information for the SSA adapter.
45PAA Description: The SSA adapter has detected an open
SSA loop. Action: Refer to the SRN table in the Service
Guide for the unit containing the disk drive or to the
User’s Guide and Maintenance Information for the SSA
adapter.
46000 Description: A RAID array is in the Off-Line state
because more than one disk drive is not available.
Action: Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.

Chapter 31. Five-Digit SRNs 10104 through SSA03 259


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
46500 Description: A member disk drive is missing from a SSA
array or the original SSA adapter is not available. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
47000 Description: An attempt was made to store in the SSA
adapter the details of more than 32 RAID arrays. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
47500 Description: Part of the RAID array data might have
been lost. Action: Refer to the SRN table in the User’s
Guide and Maintenance Information for the SSA adapter.
48000 Description: The SSA adapter detected a link
configuration that is not valid. Action: Refer to the SRN
table in the User’s Guide and Maintenance Information
for the SSA adapter.
48500 Description: The array filter detected a link configuration
that is not valid. Action: Refer to the SRN table in the
User’s Guide and Maintenance Information for the SSA
adapter.
48600 Description: One member disk drive of an array is not on
the SSA loop that contains the other member disk drives
of the array. Action: Refer to the SRN table in the User’s
Guide and Maintenance Information for the SSA adapter.
48700 Description: Two or more member disk drives of an SSA
array are on different loops. Action: Refer to the SRN
table in the User’s Guide and Maintenance Information
for the SSA adapter.
48750 Description: An array is in the Off-Line state because the
primary or secondary half of the array is not present.
Action: Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
48755 Description: The SSA adapter is unknown to the array.
Action: Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
48760 Description: An array is in the Off-Line state because the
split/join procedure was not performed correctly. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
48800 Description: The Invalid-Strip table is full. Action: Refer
to the SRN table in the User’s Guide and Maintenance
Information for the SSA adapter.
48900 Description: An SSA array is not available; a
multiple-device error occurred. Action: Refer to the SRN
table in the User’s Guide and Maintenance Information
for the SSA adapter.

260 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
48950 Description: A disk drive caused an Array-Build operation
to fail. Action: Refer to the SRN table in the User’s
Guide and Maintenance Information for the SSA adapter.
49000 Description: A RAID array is in the Degraded state.
Action: Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
49100 Description: A RAID array is in the Exposed state.
Action: Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
49500 Description: No hot-spare disk drives are available for an
array that is configured for hot-spare disk drives. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
49510 Description: Hot-spare configuration is not synchronized.
Action: Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
49520 Description: Hot-spare tuning has been lost. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
49530 Description: The number of disk drives that remain in a
hot-spare pool is less than the specified number. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
49540 Description: Adapters that do not support hot-spare
pools were detected. Action: Refer to the SRN table in
the User’s Guide and Maintenance Information for the
SSA adapter.
49700 Description: The parity for the RAID array is not
complete. Action: Refer to the SRN table in the User’s
Guide and Maintenance Information for the SSA adapter.
49800 Description: A different adapter was detected on each
loop. Action: Refer to the SRN table in the User’s Guide
and Maintenance Information for the SSA adapter.
4A100 Description: The adapter cannot initialize an SSA disk
drive. Action: Refer to the SRN table in the User’s Guide
and Maintenance Information for the SSA adapter.
4BPAA Description: An SSA disk drive at PAA cannot be
configured, because its UID cannot be read. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
50000 Description: The SSA adapter failed to respond to the
device driver. Action: Refer to the SRN table in the
User’s Guide and Maintenance Information for the SSA
adapter.

Chapter 31. Five-Digit SRNs 10104 through SSA03 261


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
50001 Description: A Data Parity error occurred. Action: Refer
to the SRN table in the User’s Guide and Maintenance
Information for the SSA adapter.
50002 Description: An SSA adapter DMA error occurred. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
50004 Description: A Channel Check occurred. Action: Refer to
the SRN table in the User’s Guide and Maintenance
Information for the SSA adapter.
50005 Description: A software error occurred. Action: Refer to
the SRN table in the User’s Guide and Maintenance
Information for the SSA adapter.
50006 Description: A Channel Check occurred. Action: Refer to
the SRN table in the User’s Guide and Maintenance
Information for the SSA adapter.
50007 Description: The IOCC detected an internal error. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
50008 Description: Unable to read or write the POS registers or
PCI configuration space. Action: Refer to the SRN table
in the User’s Guide and Maintenance Information for the
SSA adapter.
50010 Description: An SSA adapter or device-driver protocol
error occurred. Action: Refer to the SRN table in the
User’s Guide and Maintenance Information for the SSA
adapter.
50012 Description: The SSA adapter microcode hung. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
50013 Description: The SSA adapter card failed. Action: Refer
to the SRN table in the User’s Guide and Maintenance
Information for the SSA adapter.
50100 Description: An attempt was made to log an error
against a pdisk that is not available to the using system.
Action: Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
50200 Description: Duplicate SSA cluster number detected.
Action: Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
50411 Description: SSA adapter detected a SS_SIC_CLASS1
error. Action: Refer to the SRN table in the User’s Guide
and Maintenance Information for the SSA adapter.
50422 Description: SSA adapter detected a SS_TIMEOUT
error. Action: Refer to the SRN table in the User’s Guide
and Maintenance Information for the SSA adapter.

262 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
50425 Description: SSA adapter detected a
SS_LINK_CONFIG_FAILED error. Action: Refer to the
SRN table in the User’s Guide and Maintenance
Information for the SSA adapter.
504xx Description: The SSA adapter microcode hung. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter.
60000 Description: The SSA adapter is missing from the
expected configuration. Action: Refer to the SRN table in
the User’s Guide and Maintenance Information for the
SSA adapter.
60200 Description: The SSA unit cannot be turned on. Action:
Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter or if the
system service guide contains integrated SSA (without a
distinct model type from the system unit itself), use the
SRN table in the system unit’s service guide to find this
SRN and do the action indicated there.
60210 Description: A disk drive module has its Check light On.
Action: Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter or if the
system service guide contains integrated SSA (without a
distinct model type from the system unit itself), use the
SRN table in the system unit’s service guide to find this
SRN and do the action indicated there.
60220 Description: A fan-and-power-supply assembly has its
Check light On. Action: Refer to the SRN table in the
User’s Guide and Maintenance Information for the SSA
adapter or if the system service guide contains
integrated SSA (without a distinct model type from the
system unit itself), use the SRN table in the system
unit’s service guide to find this SRN and do the action
indicated there.
60230 Description: The SSA unit has an unexpected Check
light On. Action: Refer to the SRN table in the User’s
Guide and Maintenance Information for the SSA adapter
or if the system service guide contains integrated SSA
(without a distinct model type from the system unit itself),
use the SRN table in the system unit’s service guide to
find this SRN and do the action indicated there.
60240 Description: An SSA configuration problem occurred.
Action: Refer to the SRN table in the User’s Guide and
Maintenance Information for the SSA adapter or if the
system service guide contains integrated SSA (without a
distinct model type from the system unit itself), use the
SRN table in the system unit’s service guide to find this
SRN and do the action indicated there.

Chapter 31. Five-Digit SRNs 10104 through SSA03 263


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
7xxxx Description: An SSA disk drive is missing from the
expected configuration of the SSA loop. Action: Refer to
the SRN table in the Service Guide for the unit
containing the disk drive and to the User’s Guide and
Maintenance Information for the SSA adapter.
Note: In this SRN, an x represents a digit 0 through F.
8xxxx Description: A Configuration Error occurred. Action: Refer
to the SRN table in the Service Guide for the unit
containing the disk drive.
Note: In this SRN, an x represents a digit 0 through F.
D0000 Description: The using system cannot configure the disk
drive module. Action: Refer to the SRN table in the
Service Guide for the unit containing the disk drive.
D0100 Description: Unable to clear a disk drive module
reservation. Action: Refer to the SRN table in the
Service Guide for the unit containing the disk drive.
D0101 Description: The disk drive module has been reserved
since the diagnostics started. Action: Refer to the SRN
table in the Service Guide for the unit containing the disk
drive.
D0200 Description: The disk drive module timed out while the
diagnostics were running. Action: Refer to the SRN table
in the Service Guide for the unit containing the disk
drive.
D0300 Description: The disk drive module failed the diagnostic
test. Action: Refer to the SRN table in the Service Guide
for the unit containing the disk drive.
D0400 Description: The disk drive module is Not Ready while
the diagnostics are running. Action: Refer to the SRN
table in the Service Guide for the unit containing the disk
drive.
D0450 Description: The Format operation that was started on
this disk drive module has not finished. Action: Refer to
the SRN table in the Service Guide for the unit
containing the disk drive.
D0460 Description: A Format operation was degraded. Action:
Refer to the SRN table in the Service Guide for the unit
containing the disk drive.
D4000 Description: The diagnostics cannot configure the SSA
adapter. Action: Refer to the SRN table in the User’s
Guide and Maintenance Information for the SSA adapter.
D4100 Description: The diagnostics cannot open the SSA
adapter. Action: Refer to the SRN table in the User’s
Guide and Maintenance Information for the SSA adapter.

264 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
D4300 Description: The diagnostics have detected an SSA
adapter POST failure. Action: Refer to the SRN table in
the User’s Guide and Maintenance Information for the
SSA adapter.
D44xx Description: The diagnostics detected that the SSA
adapter has corrupted microcode, but cannot download
a new version of the microcode. Action: Refer to the
SRN table in the User’s Guide and Maintenance
Information for the SSA adapter.
Note: In this SRN, an X represents a digit 0 through F.
D6PAA Description: A high-speed SSA link is running at low
speed. Action: Refer to the SRN table in the User’s
Guide and Maintenance Information for the SSA adapter.
DFFFF Note: The description and action for this SRN are valid
only if you ran the diagnostics on the SSA attachment.
Description: A command or parameter that was sent or
received is not valid. Action: Refer to the SRN table in
the Service Guide for the unit containing the disk drive
and to the User’s Guide and Maintenance Information for
the SSA adapter.
SSA01 Description: There is not enough using-system memory
available for this service aid to continue. Action: Refer to
the SRN table in the User’s Guide and Maintenance
Information for the SSA adapter.
SSA02 Description: An unknown error occurred. Action: Refer to
the SRN table in the User’s Guide and Maintenance
Information for the SSA adapter.
SSA03 Description: The service aid was unable to open a
hdisk. Action: Refer to the SRN table in the User’s
Guide and Maintenance Information for the SSA adapter.

Chapter 31. Five-Digit SRNs 10104 through SSA03 265


266 Diagnostic Information for Multiple Bus Systems
Chapter 32. SRNs 101-000 through 6C9-600
Replace FRU parts in the order by which the ″Failing Function Codes″ are listed.

Note: Some SRNs in this chapter may have 4 rather than 3 digits after the dash (-).

Service SRN Failing Description and Action (Unless otherwise indicated,


Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
101-000 A Description: The system hung while attempting to
configure a device. Action: Use MAP 1540.
101-185 A Description: A checkstop occurred. Action: Use MAP
1540 in the system unit service guide to isolate the
cause.
101-517 A Description: The system unit failed to IPL. Action: Use
MAP 1540.
101-518 A Description: CD-ROM read problems after boot.
Note: The boot record was read from the CD-ROM disk.
However, errors occurred when trying to mount the
CD-ROM file system. This problem can be caused by
SCSI device addressing, SCSI terminator, open PTC,
SCSI cable, etc. Action: Go to Chapter 8, “MAP 0050:
SCSI Bus Problems” on page 51.
101-521 A Description: The configuration manager detected an
to error. Action: If you are running the diagnostics from a
101-538 disk, try running standalone diagnostics. If standalone
diagnostics run correctly, the problem may be damaged
data on the disk. Contact your software support facility. If
a different problem occurs when you run standalone
diagnostics, correct that problem. If you were running
standalone at first, have the same problem running
standalone diagnostics that you had when running
diagnostics from disk, or these actions did not resolve
the problem, go to MAP 1540, in either the service guide
or the installation and service guide for this system unit.
101-544 A Description: Disk read problems occurred after booting.
Note: The boot record was read from the disk.
However, errors occurred when trying to open the disk
drive. This problem can be caused by SCSI device
addressing, SCSI terminator, open PTC, SCSI cable,
etc. Action: Go to Chapter 8, “MAP 0050: SCSI Bus
Problems” on page 51.

267
Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
101-551 A Description: The system hung while loading the
to software. This can be caused by a hardware or software
101-557 problem. Action: Run the standalone diagnostics. If the
standalone diagnostics run correctly, the problem may
be a damaged disk data. Consider having the customer
contact Software Support before reinstalling the
operating system on the disk. Otherwise, go to
Chapter 4, “MAP 0020: Problem Determination
Procedure” on page 29. If a different problem occurs
when you run the standalone diagnostics, correct that
problem. If the standalone diagnostics still produces the
same SRN, go to MAP 1540 in either the service guide
or the installation and service guide for this system unit.
101-558 A Description: There is not enough memory to execute
diagnostics. Action: There must be a minimum of 16 MB
of installed memory. If the system has 16 MB or more of
memory installed, suspect a problem with a memory
card.
101-559 A Description: The system halted while software was
to loading. This problem may be attributed to either
101-599 hardware or software. Action: Use the standalone
diagnostics if not yet used. If the same SRN is
generated from standalone diagnostics, go to MAP 1540
in the system unit service guide for problem isolation.If a
different problem occurs when you run the standalone
diagnostics, correct that problem.

If the SRN is not generated running standalone


diagnostics, suspect a problem with the system’s
software.
101-662 A Description: An unexpected system interrupt. Action: Go
to MAP 1540 in either the service guide or the
installation and service guide for this system unit.
101-711 A xxx Description: The system hung while trying to configure
to an unknown resource. Action: Run standalone
101-726 diagnostics. Start at Chapter 4, “MAP 0020: Problem
Determination Procedure” on page 29, Step 14. If you
still get the same SRN, refer to “Failing Function Code
List” on page 566 and find the FFC that matches the last
three digits of the SRN. Suspect the device adapter or
device itself. If more than one adapter or device is
installed, isolate the failing resource by removing the
adapters or devices one at a time and checking if the
system stops with the same value in the three-digit
display.
Note: xxx corresponds to the last three digits of the
SRN.

268 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
101-727 A Description: The system hung while trying to configure
an asynchronous adapter. Action: Use MAP 1540 in the
installation and service guide for this system unit.
Suspect a problem with one of the async adapters.
101-7C1 A 7C1 Description: The system unit halted while configuring an
audio subsystem.
101-80c A 80c Description: A potential problem with an SSA device
exists. If the system has external SSA devices refer to
the SSA Adapters User’s Guide and Maintenance
Information. If the system has internal SSA devices, go
to the SSA MAP in either the system unit’s service guide
or user’s guide.
101-840 A Description: An unexpected system interrupt. Action: Go
to MAP 1540 in either the service guide or the
installation and service guide for this system unit.
Suspect either a SCSI adapter or integrated SCSI if so
equipped.
101-888 A 210 Description: The system does not IPL.
227
E10
101-c32 D Description: The system hung while indicating that a
direct-attached display was selected as the console.
Action: Go to MAP 1540 in either the service guide or
the installation and service guide for this system unit.
Suspect the graphics adapter being used for the display
console first.
101-c33 D Description: The system hung while indicating that a
TTY terminal is the system console. Action: Go to MAP
1540 in either the service guide or the installation and
service guide for this system unit. Suspect the graphics
adapter being used for the display console first.
101-c70 A Description: A problem was encountered mounting the
CD-ROM. Action: Use MAP 1540 in the service guide or
the installation and service guide for the system unit.
101-2004 A Description: Maximum memory size of partition is too
large with respect to the current partition memory size.
Action: Specify a maximum memory size for the partition
no larger than 64 times the starting memory size of the
partition.
101-xxxx A xxxx Description: The system hung while configuring a
E10 resource. The last three or four digits after the dash (-)
identify the failing function code for the resource being
configured. Action: Use Chapter 17, “MAP 0260: System
Hangs During Resource Configuration” on page 99.
103-151 D 151 Description: The time-of-day battery failed.

Chapter 32. SRNs 101-000 through 6C9-600 269


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
109-200 B Description: The system crashed while being run by the
customer. Action: Use Chapter 4, “MAP 0020: Problem
Determination Procedure” on page 29, and get a new
SRN.
110-101 C Description: The diagnostics did not detect an installed
resource. Action: If this SRN appeared when running
concurrent diagnostics, then run concurrent using the
diag -a command, otherwise use Chapter 21, “MAP
0290: Missing Resource Problem Resolution” on
page 117.
110-908 D 908 Description: The system halted while diagnostics were
C33 executing.
C36
110-921 D xxx Description: The system halted while diagnostics were
to 812 executing.
110-926 Note: xxx corresponds to the last three digits of the
SRN.
110-935 D 935 Description: The system halted while diagnostics were
812 executing.
110-946 D 946 Description: The system halted while diagnostics were
221 executing.
110-xxxx D xxxx Description: The system halted while diagnostics were
221 executing.
Note: xxxx corresponds to the last three or four digits of
the SRN following the dash (-). If your 110 SRN is not
listed, substitute the last three or four digits of the SRN
for xxxx, then proceed to the FFC table using the
substituted digits as your FFC.
111-107 B Description: A machine check occurred. Action: Go to
Chapter 4, “MAP 0020: Problem Determination
Procedure” on page 29.
111-108 B Description: An encoded SRN was displayed. Action: Go
to Chapter 4, “MAP 0020: Problem Determination
Procedure” on page 29.
111-121 B Description: There is a display problem. Action: Do
problem determination on the display.
111-259 B Description: Cannot display readable information on the
terminal. Action: Use Chapter 19, “MAP 0280: Boot
Problem Resolution” on page 111 Entry 3.
111-725 B 725 Description: Cannot display readable information on the
display.
Note: Suspect the display adapter attached to the
console display. Action: Use Chapter 19, “MAP 0280:
Boot Problem Resolution” on page 111.

270 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
111-736 B 736 Description: The keyboard does not respond. Action:
821 Use Chapter 19, “MAP 0280: Boot Problem Resolution”
on page 111 Entry 1.
111-78C B PCI adapter Description: I/O bus problem. Action: Use MAP 210.
227 Note: PCI adapter refers to the adapters you made note
E10 of when using Chapter 10, “MAP 0080: System Bus
Problem Isolation” on page 63.
111-82C B Description: Cannot display readable information on the
display. Action: Go to Chapter 19, “MAP 0280: Boot
Problem Resolution” on page 111 Entry 2.
111-921 B 921 Description: The keyboard does not respond. Action:
821 Use Chapter 19, “MAP 0280: Boot Problem Resolution”
on page 111 Entry 1.
111-922 B 922 Description: The keyboard does not respond. Action:
821 Use Chapter 19, “MAP 0280: Boot Problem Resolution”
on page 111 Entry 1.
111-923 B 923 Description: The keyboard does not respond. Action:
821 Use Chapter 19, “MAP 0280: Boot Problem Resolution”
on page 111 Entry 1.
111-947 B 221 Description: System beeper not functioning correctly.
111-999 D 210 Description: System does not perform a soft reset.
2E6-101 D 221 Description: Enhanced error handling failure on the bus.
2E6-102 D 293 Description: Enhanced error handling failure on a
PCI-PCI Bridge.
2E6-103 D 2E6 Description: Enhanced error handling failure on the
221 adapter.
2E6-212 D 2E6 Description: FIFO empty bit set.
2E6-213 D 2E6 Description: FIFO empty bit clear.
2E6-214 D 2E6 Description: FIFO full bit set.
2E6-215 D 2E6 Description: FIFO full bit clear.
2E6-216 D 2E6 Description: FIFO data miscompare.
2E6-217 D 2E6 Description: SCSI FIFO data miscompare.
2E6-218 D 2E6 Description: SCSI FIFO underflow.
2E6-219 D Description: SCSI parity error. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
2E6-220 D 2E6 Description: SCSI FIFO flags error.
2E6-221 D 2E6 Description: Miscompare during the write/read of the
221 configuration register.
2E6-222 D 2E6 Description: Error during the write/read of the memory
register.

Chapter 32. SRNs 101-000 through 6C9-600 271


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
2E6-223 D 2E6 Description: Miscompare during the write/read of the
memory I/O register. Action: Go to Chapter 8, “MAP
0050: SCSI Bus Problems” on page 51.
2E6-224 D 2E6 Description: SCSI configuration register read or write
221 error.
2E6-225 D 2E6 Description: Adapter POST failed.
2E6-226 D Description: SCSI wrap or PTC failure. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
2E6-227 D 2E6 Description: SCSI adapter test failure.
221
2E6-230 D Description: Arbitration test failed. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
2E6-231 D Description: Function could not complete. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
2E6-232 D Description: SCSI bus data miscompare. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
2E6-240 D Description: No terminal power. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
2E6-242 D Description: SCSI bus problem. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
2E6-301 D 2E6 Description: The parent device open failed.
221
2E6-701 G 2E6 Description: Error log analysis indicates a PCI SCSI
adapter failure.
2E6-801 G Description: Error log analysis indicates a terminator
problem. Action: Run the diagnostics on the adapter in
System Verification mode. If an SRN is reported, use the
SRN to resolve the problem. If an SRN is not reported,
use the SCSI service hints in “General SCSI
Configuration Checks” on page 3 to resolve the problem.
2E6-802 G Description: Error log analysis indicates that multiple
attempts to reset the SCSI bus have timed out. Action:
Run the diagnostics on the adapter in System
Verification mode. If an SRN is reported, use the SRN to
resolve the problem. If an SRN is not reported, use the
SCSI service hints in “General SCSI Configuration
Checks” on page 3 to resolve the problem.
2E6-803 G Description: Error log analysis indicates that multiple
SCSI bus errors have occurred. Action: Run the
diagnostics on the adapter in System Verification mode.
If an SRN is reported, use the SRN to resolve the
problem. If an SRN is not reported, use the SCSI service
hints in “General SCSI Configuration Checks” on page 3
to resolve the problem.

272 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
2E7-101 D 221 Description: Enhanced error handling failure on the bus.
2E7-102 D 293 Description: Enhanced error handling failure on a
PCI-PCI Bridge.
2E7-103 D 2E7 Description: Enhanced error handling failure on the
221 adapter.
2E7-212 D 2E7 Description: FIFO empty bit set.
2E7-213 D 2E7 Description: FIFO empty bit clear.
2E7-214 D 2E7 Description: FIFO full bit set.
2E7-215 D 2E7 Description: FIFO full bit clear.
2E7-216 D 2E7 Description: FIFO data miscompare.
2E7-217 D 2E7 Description: SCSI FIFO data miscompare.
2E7-218 D 2E7 Description: SCSI FIFO underflow.
2E7-219 D Description: SCSI parity error. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
2E7-220 D 2E7 Description: SCSI FIFO flags error.
2E7-221 D 2E7 Description: Miscompare during the write/read of the
221 configuration register.
2E7-222 D 2E7 Description: Error during the write/read of the memory
register.
2E7-223 D 2E7 Description: Miscompare during the write/read of the
memory I/O register. Action: Go to Chapter 8, “MAP
0050: SCSI Bus Problems” on page 51.
2E7-224 D 2E7 221 Description: SCSI configuration register read or write
error.
2E7-225 D 2E7 Description: Adapter POST failed.
2E7-226 D Description: SCSI wrap or PTC failure. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
2E7-227 D 2E7 Description: SCSI adapter test failure.
221
2E7-230 D Description: Arbitration test failed. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
2E7-231 D Description: Function could not complete. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
2E7-232 D Description: SCSI bus data miscompare. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
2E7-240 D Description: No terminal power. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
2E7-242 D Description: SCSI bus problem. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
2E7-301 D 2E7 Description: Configuration open failed for parent bus.

Chapter 32. SRNs 101-000 through 6C9-600 273


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
2E7-701 G 2E7 Description: Error log analysis indicates a PCI SCSI
adapter failure.
2E7-801 G Description: Error log analysis indicates a terminator
problem. Action: Run the diagnostics on the adapter in
System Verification mode. If an SRN is reported, use the
SRN to resolve the problem. If an SRN is not reported,
use the SCSI service hints in “General SCSI
Configuration Checks” on page 3 to resolve the problem.
2E7-802 G Description: Error log analysis indicates that multiple
attempts to reset the SCSI bus have timed out. Action:
Run the diagnostics on the adapter in System
Verification mode. If an SRN is reported, use the SRN to
resolve the problem. If an SRN is not reported, use the
SCSI service hints in “General SCSI Configuration
Checks” on page 3 to resolve the problem.
2E7-803 G Description: Error log analysis indicates that multiple
SCSI bus errors have occurred. Action: Run the
diagnostics on the adapter in System Verification mode.
If an SRN is reported, use the SRN to resolve the
problem. If an SRN is not reported, use the SCSI service
hints in “General SCSI Configuration Checks” on page 3
to resolve the problem.
2EF-101 E 751 Description: Post indicates an adapter failure.
440-102 D 440 Description: An unrecoverable media error occurred.
440-104 D 440 Description: The motor failed to restart.
440-105 D 440 Description: The drive did not become ready.
440-106 D 440 Description: The electronics card test failed.
440-108 D 440 Description: The bus test failed.
440-110 D 440 Description: The media format is corrupted.
440-112 D 440 Description: The diagnostic test failed.
440-114 D 440 Description: An unrecoverable hardware error.
440-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
440-117 D 440 Description: A write-protect error occurred.
440-118 D 440 Description: A SCSI command time-out occurred.
B88
440-120 D 440 Description: A SCSI busy or command error.
440-122 D 440 Description: A SCSI reservation conflict error.
440-124 D 440 Description: A SCSI check condition error occurred.
440-126 D 440 Description: A software error was caused by a hardware
B88 failure.

274 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
440-128 G 440 Description: The error log analysis indicates a hardware
failure.
440-129 G 190 Description: Error log analysis indicates a SCSI bus
440 problem.
B88
software
440-130 G 440 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
440-132 D 440 Description: A disk drive hardware error occurred.
440-134 D B88 Description: The adapter failed to configure.
software
440-135 D 440 Description: The device failed to configure.
B88
software
440-136 D 440 Description: The certify operation failed.
440-137 D 440 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
440-138 D 440 Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
441-102 D 441 Description: An unrecoverable media error occurred.
441-104 D 441 Description: The motor failed to restart.
441-105 D 441 Description: The drive did not become ready.
441-106 D 441 Description: The electronics card test failed.
441-108 D 441 Description: The bus test failed.
441-110 D 441 Description: The media format is corrupted.
441-112 D 441 Description: The diagnostic test failed.
441-114 D 441 Description: An unrecoverable hardware error.
441-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
441-117 D 441 Description: A write-protect error occurred.
441-118 D 441 Description: A SCSI command time-out occurred.
B88
441-120 D 441 Description: A SCSI busy or command error.
441-122 D 441 Description: A SCSI reservation conflict error.
441-124 D 441 Description: A SCSI check condition error occurred.

Chapter 32. SRNs 101-000 through 6C9-600 275


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
441-126 D 441 Description: A software error was caused by a hardware
B88 failure.
441-128 G 441 Description: The error log analysis indicates a hardware
failure.
441-129 G 190 Description: Error log analysis indicates a SCSI bus
441 problem.
B88
software
441-130 G 441 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
441-132 D 441 Description: A disk drive hardware error occurred.
441-134 D B88 Description: The adapter failed to configure.
software
441-135 D 441 Description: The device failed to configure.
B88
software
441-136 D 441 Description: The certify operation failed.
441-137 D 441 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
441-138 D 441 Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
442-102 D 442 Description: An unrecoverable media error occurred.
442-104 D 442 Description: The motor failed to restart.
442-105 D 442 Description: The drive did not become ready.
442-106 D 442 Description: The electronics card test failed.
442-108 D 442 Description: The bus test failed.
442-110 D 442 Description: The media format is corrupted.
442-112 D 442 Description: The diagnostic test failed.
442-114 D 442 Description: An unrecoverable hardware error.
442-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
442-117 D 442 Description: A write-protect error occurred.
442-118 D 442 Description: A SCSI command time-out occurred.
B88
442-120 D 442 Description: A SCSI busy or command error.

276 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
442-122 D 442 Description: A SCSI reservation conflict error.
442-124 D 442 Description: A SCSI check condition error occurred.
442-126 D 442 Description: A software error was caused by a hardware
B88 failure.
442-128 G 442 Description: The error log analysis indicates a hardware
failure.
442-129 G 190 Description: Error log analysis indicates a SCSI bus
442 problem.
B88
software
442-130 G 442 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
442-132 D 442 Description: A disk drive hardware error occurred.
442-134 D B88 Description: The adapter failed to configure.
software
442-135 D 442 Description: The device failed to configure.
B88
software
442-136 D 442 Description: The certify operation failed.
442-137 D 442 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
443-102 D 443 Description: An unrecoverable media error occurred.
443-104 D 443 Description: The motor failed to restart.
443-105 D 443 Description: The drive did not become ready.
443-106 D 443 Description: The electronics card test failed.
443-108 D 443 Description: The bus test failed.
443-110 D 443 Description: The media format is corrupted.
443-112 D 443 Description: The diagnostic test failed.
443-114 D 443 Description: An unrecoverable hardware error.
443-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
443-117 D 443 Description: A write-protect error occurred.
443-118 D 443 Description: A SCSI command time-out occurred.
B88
443-120 D 443 Description: A SCSI busy or command error.
443-122 D 443 Description: A SCSI reservation conflict error.
443-124 D 443 Description: A SCSI check condition error occurred.

Chapter 32. SRNs 101-000 through 6C9-600 277


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
443-126 D 443 Description: A software error was caused by a hardware
B88 failure.
443-128 G 443 Description: The error log analysis indicates a hardware
failure.
443-129 G 190 Description: Error log analysis indicates a SCSI bus
443 problem.
B88
software
443-130 G 443 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
443-132 D 443 Description: A disk drive hardware error occurred.
443-134 D B88 Description: The adapter failed to configure.
software
443-135 D 443 Description: The device failed to configure.
B88
software
443-136 D 443 Description: The certify operation failed.
443-137 D 443 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
444-101 D 2C3 Description: External wrap test failed on port 0.
444
444-102 D 2C3 Description: External wrap test failed on port 1.
444
444-103 D 227 Description: Enhanced error handling failure on bus.
444-104 D 227 Description: Enhanced error handling failure on Eads
chip.
444-105 D 444 Description: Enhanced error handling failure on adapter.
444-106 D 776 Description: Enhanced error handling failure on bus.
646
444-107 D 776 Description: EEH failure on Eads chip.
646
444-108 D 776 Description: Enhanced error handling failure on adapter.
646
444-201 D 444 Description: Internal adapter test failed.
227
444-202 D 444 Description: External wrap test failed on port 0.
227
444-203 D 444 Description: External wrap test failed on port 1.
227
444-204 D 2C3 Description: External wrap test failed on port 0.
444

278 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
444-205 D 2C3 Description: External wrap test failed on port 1.
444
444-206 D 2C3 Description: External wrap test failed on port 0.
444
software
444-207 D 2C3 Description: External wrap test failed on port 1.
444
software
444-208 D 444 Description: Enhanced error handling failure opening the
227 adapter.
444-301 D 444 Description: Internal adapter test failed.
227
software
444-302 D 444 Description: External wrap test failed on port 0.
227
software
444-303 D 444 Description: External wrap test failed on port 1.
227
software
444-304 D 2C3 Description: External wrap test failed on port 0.
444
software
444-305 D 2C3 Description: External wrap test failed on port 1.
444
software
444-700 D 444 Description: Error log analysis indicates a hardware
software problem.
444-701 D 444 Description: Error log analysis indicates that this adapter
227 has failed to initialize due to EEH errors.
447-101 D 447 Description: The Fibre Channel Adapter configuration
failed.
447-102 D 447 Description: The Reset test failed.
447-103 D 447 Description: The Register test failed.
447-104 D 447 Description: The SRAM test failed.
447-105 D 447 Description: The Internal Wrap test failed.
447-106 D 447 Description: The Gigabaud Link Module (GLM) Wrap
Test Failure.
447-107 D 447 Description: The External Wrap test failed.
447-108 D 221 Description: Enhanced Error Handling Failure on bus.
447-109 D 221 Description: Enhanced Error Handling Failure on EADs
chip.

Chapter 32. SRNs 101-000 through 6C9-600 279


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
447-110 D 447 Description: Enhanced Error Handling Failure on
adapter.
447-201 D 447 Description: The Configuration Register test failed.
221
447-202 D 447 Description: The Interrupt test failed.
221
447-203 D 447 Description: The PCI Wrap test failed.
221
447-204 D 447 Description: The DMA test failed.
221
447-205 D 447 Description: I/O error on a read/write operation.
221
447-701 G 447 Description: Error log analysis indicates that an error has
221 occurred with the adapter.
447-703 G 447 Description: Error log analysis indicates that an unknown
adapter error has occurred.
447-704 G 447 Description: Error log analysis indicates that an adapter
error has occurred.
453-102 D 453 Description: An unrecoverable media error occurred.
453-104 D 453 Description: The motor failed to restart.
453-105 D 453 Description: The drive did not become ready.
453-106 D 453 Description: The electronics card test failed.
453-108 D 453 Description: The bus test failed.
453-110 D 453 Description: The media format is corrupted.
453-112 D 453 Description: The diagnostic test failed.
453-114 D 453 Description: An unrecoverable hardware error.
453-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
453-117 D 453 Description: A write-protect error occurred.
453-118 D 453 Description: A SCSI command time-out occurred.
B88
453-120 D 453 Description: A SCSI busy or command error.
453-122 D 453 Description: A SCSI reservation conflict error.
453-124 D 453 Description: A SCSI check condition error occurred.
453-126 D 453 Description: A software error was caused by a hardware
B88 failure.
453-128 G 453 Description: The error log analysis indicates a hardware
failure.

280 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
453-129 G 190 Description: Error log analysis indicates a SCSI bus
453 problem.
B88
software
453-130 G 453 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
453-132 D 453 Description: A disk drive hardware error occurred.
453-134 D B88 Description: The adapter failed to configure.
software
453-135 D 453 Description: The device failed to configure.
B88
software
453-136 D 453 Description: The certify operation failed.
453-137 D 453 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
541-xxx D 541 Description: A DLT tape device problem has occurred.
Action: Refer to the DLT tape device documentation.
542-xxx D 542 Description: An 8mm 60GB tape device problem has
occurred. Action: Refer to the 8mm 60GB tape device
documentation.
56B-102 D 56B Description: An unrecoverable media error.
56B-104 D 56B Description: The motor failed to restart.
56B-105 D 56B Description: The drive did not become ready.
56B-106 D 56B Description: The electronics card test failed.
56B-108 D 56B Description: The bus test failed.
56B-110 D 56B Description: The media format is corrupted.
56B-112 D 56B Description: The diagnostic test failed.
56B-114 D 56B Description: An unrecoverable hardware error.
56B-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
56B-117 D 56B Description: A write-protect error occurred.
56B-118 D 56B Description: A SCSI command time-out.
B88
56B-120 D 56B Description: A SCSI busy or command error.
56B-122 D 56B Description: A SCSI reservation conflict error.
56B-124 D 56B Description: A SCSI check condition error.
56B-126 D 56B Description: A software error was caused by a hardware
B88 failure.

Chapter 32. SRNs 101-000 through 6C9-600 281


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
56B-128 G 56B Description: The error log analysis indicates a hardware
failure.
56B-129 G 190 Description: Error log analysis indicates a SCSI bus
56B problem.
B88
software
56B-130 G 56B Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
56B-132 D 56B Description: A disk drive hardware error occurred.
56B-134 D B88 Description: The adapter failed to configure.
software
56B-135 D 56B Description: The device failed to configure.
B88
software
56B-136 D 56B Description: The certify operation failed.
56B-137 D 56B Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
56B-138 D 56B Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
56D-102 D 56D Description: An unrecoverable media error.
56D-104 D 56D Description: The motor failed to restart.
56D-105 D 56D Description: The drive did not become ready.
56D-106 D 56D Description: The electronics card test failed.
56D-108 D 56D Description: The bus test failed.
56D-110 D 56D Description: The media format is corrupted.
56D-112 D 56D Description: The diagnostic test failed.
56D-114 D 56D Description: An unrecoverable hardware error.
56D-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
56D-117 D 56D Description: A write-protect error occurred.
56D-118 D 56D Description: A SCSI command time-out.
B88
56D-120 D 56D Description: A SCSI busy or command error.
56D-122 D 56D Description: A SCSI reservation conflict error.
56D-124 D 56D Description: A SCSI check condition error.

282 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
56D-126 D 56D Description: A software error was caused by a hardware
B88 failure.
56D-128 G 56D Description: The error log analysis indicates a hardware
failure.
56D-129 G 190 Description: Error log analysis indicates a SCSI bus
56D problem.
B88
software
56D-130 G 56D Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
56D-132 D 56D Description: A disk drive hardware error occurred.
56D-134 D B88 Description: The adapter failed to configure.
software
56D-135 D 56D Description: The device failed to configure.
B88
software
56D-136 D 56D Description: The certify operation failed.
56D-137 D 56D Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
56D-138 D 56D Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
57B-102 D 57B Description: An unrecoverable media error.
57B-104 D 57B Description: The motor failed to restart.
57B-105 D 57B Description: The drive did not become ready.
57B-106 D 57B Description: The electronics card test failed.
57B-108 D 57B Description: The bus test failed.
57B-110 D 57B Description: The media format is corrupted.
57B-112 D 57B Description: The diagnostic test failed.
57B-114 D 57B Description: An unrecoverable hardware error.
57B-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
57B-117 D 57B Description: A write-protect error occurred.
57B-118 D 57B Description: A SCSI command time-out.
B88
57B-120 D 57B Description: A SCSI busy or command error.

Chapter 32. SRNs 101-000 through 6C9-600 283


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
57B-122 D 57B Description: A SCSI reservation conflict error.
57B-124 D 57B Description: A SCSI check condition error.
57B-126 D 57B Description: A software error was caused by a hardware
B88 failure.
57B-128 G 57B Description: The error log analysis indicates a hardware
failure.
57B-129 G 190 Description: Error log analysis indicates a SCSI bus
57B problem.
B88
software
57B-130 G 57B Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
57B-132 D 57B Description: A disk drive hardware error occurred.
57B-134 D B88 Description: The adapter failed to configure.
software
57B-135 D 57B Description: The device failed to configure.
B88
software
57B-136 D 57B Description: The certify operation failed.
57B-137 D 57B Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
57B-138 D 57B Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
57D-102 D 57D Description: An unrecoverable media error.
57D-104 D 57D Description: The motor failed to restart.
57D-105 D 57D Description: The drive did not become ready.
57D-106 D 57D Description: The electronics card test failed.
57D-108 D 57D Description: The bus test failed.
57D-110 D 57D Description: The media format is corrupted.
57D-112 D 57D Description: The diagnostic test failed.
57D-114 D 57D Description: An unrecoverable hardware error.
57D-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
57D-117 D 57D Description: A write-protect error occurred.

284 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
57D-118 D 57D Description: A SCSI command time-out.
B88
57D-120 D 57D Description: A SCSI busy or command error.
57D-122 D 57D Description: A SCSI reservation conflict error.
57D-124 D 57D Description: A SCSI check condition error.
57D-126 D 57D Description: A software error was caused by a hardware
B88 failure.
57D-128 G 57D Description: The error log analysis indicates a hardware
failure.
57D-129 G 190 Description: Error log analysis indicates a SCSI bus
57D problem.
B88
software
57D-130 G 57D Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
57D-132 D 57D Description: A disk drive hardware error occurred.
57D-134 D B88 Description: The adapter failed to configure.
software
57D-135 D 57D Description: The device failed to configure.
B88
software
57D-136 D 57D Description: The certify operation failed.
57D-137 D 57D Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
57D-138 D 57D Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
58B-102 D 58B Description: An unrecoverable media error.
58B-104 D 58B Description: The motor failed to restart.
58B-105 D 58B Description: The drive did not become ready.
58B-106 D 58B Description: The electronics card test failed.
58B-108 D 58B Description: The bus test failed.
58B-110 D 58B Description: The media format is corrupted.
58B-112 D 58B Description: The diagnostic test failed.
58B-114 D 58B Description: An unrecoverable hardware error.

Chapter 32. SRNs 101-000 through 6C9-600 285


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
58B-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
58B-117 D 58B Description: A write-protect error occurred.
58B-118 D 58B Description: A SCSI command time-out.
B88
58B-120 D 58B Description: A SCSI busy or command error.
58B-122 D 58B Description: A SCSI reservation conflict error.
58B-124 D 58B Description: A SCSI check condition error.
58B-126 D 58B Description: A software error was caused by a hardware
B88 failure.
58B-128 G 58B Description: The error log analysis indicates a hardware
failure.
58B-129 G 190 Description: Error log analysis indicates a SCSI bus
58B problem.
B88
software
58B-130 G 58B Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
58B-132 D 58B Description: A disk drive hardware error occurred.
58B-134 D B88 Description: The adapter failed to configure.
software
58B-135 D 58B Description: The device failed to configure.
B88
software
58B-136 D 58B Description: The certify operation failed.
58B-137 D 58B Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
58B-138 D 58B Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
58D-102 D 58D Description: An unrecoverable media error.
58D-104 D 58D Description: The motor failed to restart.
58D-105 D 58D Description: The drive did not become ready.
58D-106 D 58D Description: The electronics card test failed.
58D-108 D 58D Description: The bus test failed.
58D-110 D 58D Description: The media format is corrupted.

286 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
58D-112 D 58D Description: The diagnostic test failed.
58D-114 D 58D Description: An unrecoverable hardware error.
58D-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
58D-117 D 58D Description: A write-protect error occurred.
58D-118 D 58D Description: A SCSI command time-out.
B88
58D-120 D 58D Description: A SCSI busy or command error.
58D-122 D 58D Description: A SCSI reservation conflict error.
58D-124 D 58D Description: A SCSI check condition error.
58D-126 D 58D Description: A software error was caused by a hardware
B88 failure.
58D-128 G 58D Description: The error log analysis indicates a hardware
failure.
58D-129 G 190 Description: Error log analysis indicates a SCSI bus
58D problem.
B88
software
58D-130 G 58D Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
58D-132 D 58D Description: A disk drive hardware error occurred.
58D-134 D B88 Description: The adapter failed to configure.
software
58D-135 D 58D Description: The device failed to configure.
B88
software
58D-136 D 58D Description: The certify operation failed.
58D-137 D 58D Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
58D-138 D 58D Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
59B-102 D 59B Description: An unrecoverable media error.
59B-104 D 59B Description: The motor failed to restart.
59B-105 D 59B Description: The drive did not become ready.
59B-106 D 59B Description: The electronics card test failed.

Chapter 32. SRNs 101-000 through 6C9-600 287


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
59B-108 D 59B Description: The bus test failed.
59B-110 D 59B Description: The media format is corrupted.
59B-112 D 59B Description: The diagnostic test failed.
59B-114 D 59B Description: An unrecoverable hardware error.
59B-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
59B-117 D 59B Description: A write-protect error occurred.
59B-118 D 59B Description: A SCSI command time-out.
B88
59B-120 D 59B Description: A SCSI busy or command error.
59B-122 D 59B Description: A SCSI reservation conflict error.
59B-124 D 59B Description: A SCSI check condition error.
59B-126 D 59B Description: A software error was caused by a hardware
B88 failure.
59B-128 G 59B Description: The error log analysis indicates a hardware
failure.
59B-129 G 190 Description: Error log analysis indicates a SCSI bus
59B problem.
B88
software
59B-130 G 59B Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
59B-132 D 59B Description: A disk drive hardware error occurred.
59B-134 D B88 Description: The adapter failed to configure.
software
59B-135 D 59B Description: The device failed to configure.
B88
software
59B-136 D 59B Description: The certify operation failed.
59B-137 D 59B Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
59B-138 D 59B Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
60B-102 D 60B Description: An unrecoverable media error.
60B-104 D 60B Description: The motor failed to restart.

288 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
60B-105 D 60B Description: The drive did not become ready.
60B-106 D 60B Description: The electronics card test failed.
60B-108 D 60B Description: The bus test failed.
60B-110 D 60B Description: The media format is corrupted.
60B-112 D 60B Description: The diagnostic test failed.
60B-114 D 60B Description: An unrecoverable hardware error.
60B-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
60B-117 D 60B Description: A write-protect error occurred.
60B-118 D 60B Description: A SCSI command time-out.
B88
60B-120 D 60B Description: A SCSI busy or command error.
60B-122 D 60B Description: A SCSI reservation conflict error.
60B-124 D 60B Description: A SCSI check condition error.
60B-126 D 60B Description: A software error was caused by a hardware
B88 failure.
60B-128 G 60B Description: The error log analysis indicates a hardware
failure.
60B-129 G 190 Description: Error log analysis indicates a SCSI bus
60B problem.
B88
software
60B-130 G 60B Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
60B-132 D 60B Description: A disk drive hardware error occurred.
60B-134 D B88 Description: The adapter failed to configure.
software
60B-135 D 60B Description: The device failed to configure.
B88
software
60B-136 D 60B Description: The certify operation failed.
60B-137 D 60B Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
60B-138 D 60B Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.

Chapter 32. SRNs 101-000 through 6C9-600 289


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
601-102 D 601 Description: An unrecoverable media error.
601-104 D 601 Description: The motor failed to restart.
601-105 D 601 Description: The drive did not become ready.
601-106 D 601 Description: The electronics card test failed.
601-108 D 601 Description: The bus test failed.
601-110 D 601 Description: The media format is corrupted.
601-112 D 601 Description: The diagnostic test failed.
601-114 D 601 Description: An unrecoverable hardware error.
601-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
601-117 D 601 Description: A write-protect error occurred.
601-118 D 601 Description: A SCSI command time-out.
B88
601-120 D 601 Description: A SCSI busy or command error.
601-122 D 601 Description: A SCSI reservation conflict error.
601-124 D 601 Description: A SCSI check condition error.
601-126 D 601 Description: A software error was caused by a hardware
B88 failure.
601-128 G 601 Description: The error log analysis indicates a hardware
failure.
601-129 G 190 Description: Error log analysis indicates a SCSI bus
601 problem.
B88
software
601-130 G 601 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
601-132 D 601 Description: A disk drive hardware error occurred.
601-134 D B88 Description: The adapter failed to configure.
software
601-135 D 601 Description: The device failed to configure.
B88
software
601-136 D 601 Description: The certify operation failed.
601-137 D 601 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190

290 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
601-138 D 601 Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
612-130 D 612 Description: An 8mm 80GB VXA tape device problem
has occurred. Action: Refer to the 8mm 80GB tape
device documentation.
613-xxx D 613 Description: An 8mm 80GB VXA tape device problem
has occurred.
61B-102 D 61B Description: An unrecoverable media error.
61B-104 D 61B Description: The motor failed to restart.
61B-105 D 61B Description: The drive did not become ready.
61B-106 D 61B Description: The electronics card test failed.
61B-108 D 61B Description: The bus test failed.
61B-110 D 61B Description: The media format is corrupted.
61B-112 D 61B Description: The diagnostic test failed.
61B-114 D 61B Description: An unrecoverable hardware error.
61B-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
61B-117 D 61B Description: A write-protect error occurred.
61B-118 D 61B Description: A SCSI command time-out.
B88
61B-120 D 61B Description: A SCSI busy or command error.
61B-122 D 61B Description: A SCSI reservation conflict error.
61B-124 D 61B Description: A SCSI check condition error.
61B-126 D 61B Description: A software error was caused by a hardware
B88 failure.
61B-128 G 61B Description: The error log analysis indicates a hardware
failure.
61B-129 G 190 Description: Error log analysis indicates a SCSI bus
61B problem.
B88
software
61B-130 G 61B Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
61B-132 D 61B Description: A disk drive hardware error occurred.
61B-134 D B88 Description: The adapter failed to configure.
software

Chapter 32. SRNs 101-000 through 6C9-600 291


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
61B-135 D 61B Description: The device failed to configure.
B88
software
61B-136 D 61B Description: The certify operation failed.
61B-137 D 61B Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
61B-138 D 61B Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
61D-098 J 61D Description: Disk drive indicates an error.
B88
61D-099 J 61D Description: Disk drive not found.
B88
61D-102 D 61D Description: An unrecoverable media error.
61D-104 D 61D Description: The motor failed to restart.
61D-105 D 61D Description: The drive did not become ready.
61D-106 D 61D Description: The electronics card test failed.
61D-108 D 61D Description: The bus test failed.
61D-110 D 61D Description: The media format is corrupted.
61D-112 D 61D Description: The diagnostic test failed.
61D-114 D 61D Description: An unrecoverable hardware error.
61D-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
61D-117 D 61D Description: A write-protect error occurred.
61D-118 D 61D Description: A SCSI command time-out.
B88
61D-120 D 61D Description: A SCSI busy or command error.
61D-122 D 61D Description: A SCSI reservation conflict error.
61D-124 D 61D Description: A SCSI check condition error.
61D-126 D 61D Description: A software error was caused by a hardware
B88 failure.
61D-128 G 61D Description: The error log analysis indicates a hardware
failure.

292 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
61D-129 G 190 Description: Error log analysis indicates a SCSI bus
61D problem.
B88
software
61D-130 G 61D Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
61D-132 D 61D Description: A disk drive hardware error occurred.
61D-134 D B88 Description: The adapter failed to configure.
software
61D-135 D 61D Description: The device failed to configure.
B88
software
61D-136 D 61D Description: The certify operation failed.
61D-137 D 61D Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
61D-138 D 61D Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
61E-102 D 61E Description: An unrecoverable media error.
61E-104 D 61E Description: The motor failed to restart.
61E-105 D 61E Description: The drive did not become ready.
61E-106 D 61E Description: The electronics card test failed.
61E-108 D 61E Description: The bus test failed.
61E-110 D 61E Description: The media format is corrupted.
61E-112 D 61E Description: The diagnostic test failed.
61E-114 D 61E Description: An unrecoverable hardware error.
61E-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
61E-117 D 61E Description: A write-protect error occurred.
61E-118 D 61E Description: A SCSI command time-out.
B88
61E-120 D 61E Description: A SCSI busy or command error.
61E-122 D 61E Description: A SCSI reservation conflict error.
61E-124 D 61E Description: A SCSI check condition error.
61E-126 D 61E Description: A software error was caused by a hardware
B88 failure.

Chapter 32. SRNs 101-000 through 6C9-600 293


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
61E-128 G 61E Description: The error log analysis indicates a hardware
failure.
61E-129 G 190 Description: Error log analysis indicates a SCSI bus
61E problem.
B88
software
61E-130 G 61E Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
61E-132 D 61E Description: A disk drive hardware error occurred.
61E-134 D B88 Description: The adapter failed to configure.
software
61E-135 D 61E Description: The device failed to configure.
B88
software
61E-136 D 61E Description: The certify operation failed.
61E-137 D 61E Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
61E-138 D 61E Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
621-102 D 621 Description: An unrecoverable media error.
621-104 D 621 Description: The motor failed to restart.
621-105 D 621 Description: The drive did not become ready.
621-106 D 621 Description: The electronics card test failed.
621-108 D 621 Description: The bus test failed.
621-110 D 621 Description: The media format is corrupted.
621-112 D 621 Description: The diagnostic test failed.
621-114 D 621 Description: An unrecoverable hardware error.
621-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
621-117 D 621 Description: A write-protect error occurred.
621-118 D 621 Description: A SCSI command time-out.
B88
621-120 D 621 Description: A SCSI busy or command error.
621-122 D 621 Description: A SCSI reservation conflict error.
621-124 D 621 Description: A SCSI check condition error.

294 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
621-126 D 621 Description: A software error was caused by a hardware
B88 failure.
621-128 G 621 Description: The error log analysis indicates a hardware
failure.
621-129 G 190 Description: Error log analysis indicates a SCSI bus
621 problem.
B88
software
621-130 G 621 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
621-132 D 621 Description: A disk drive hardware error occurred.
621-134 D B88 Description: The adapter failed to configure.
software
621-135 D 621 Description: The device failed to configure.
B88
software
621-136 D 621 Description: The certify operation failed.
621-137 D 621 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
621-138 D 621 Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
623-102 D 623 Description: An unrecoverable media error.
623-104 D 623 Description: The motor failed to restart.
623-105 D 623 Description: The drive did not become ready.
623-106 D 623 Description: The electronics card test failed.
623-108 D 623 Description: The bus test failed.
623-110 D 623 Description: The media format is corrupted.
623-112 D 623 Description: The diagnostic test failed.
623-114 D 623 Description: An unrecoverable hardware error.
623-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
623-117 D 623 Description: A write-protect error occurred.
623-118 D 623 Description: A SCSI command time-out.
B88
623-120 D 623 Description: A SCSI busy or command error.

Chapter 32. SRNs 101-000 through 6C9-600 295


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
623-122 D 623 Description: A SCSI reservation conflict error.
623-124 D 623 Description: A SCSI check condition error.
623-126 D 623 Description: A software error was caused by a hardware
B88 failure.
623-128 G 623 Description: The error log analysis indicates a hardware
failure.
623-129 G 190 Description: Error log analysis indicates a SCSI bus
623 problem.
B88
software
623-130 G 623 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
623-132 D 623 Description: A disk drive hardware error occurred.
623-134 D B88 Description: The adapter failed to configure.
software
623-135 D 623 Description: The device failed to configure.
B88
software
623-136 D 623 Description: The certify operation failed.
623-137 D 623 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
623-138 D 623 Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
624-102 D 624 Description: An unrecoverable media error.
624-104 D 624 Description: The motor failed to restart.
624-105 D 624 Description: The drive did not become ready.
624-106 D 624 Description: The electronics card test failed.
624-108 D 624 Description: The bus test failed.
624-110 D 624 Description: The media format is corrupted.
624-112 D 624 Description: The diagnostic test failed.
624-114 D 624 Description: An unrecoverable hardware error.
624-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
624-117 D 624 Description: A write-protect error occurred.

296 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
624-118 D 624 Description: A SCSI command time-out.
B88
624-120 D 624 Description: A SCSI busy or command error.
624-122 D 624 Description: A SCSI reservation conflict error.
624-124 D 624 Description: A SCSI check condition error.
624-126 D 624 Description: A software error was caused by a hardware
B88 failure.
624-128 G 624 Description: The error log analysis indicates a hardware
failure.
624-129 G 190 Description: Error log analysis indicates a SCSI bus
624 problem.
B88
software
624-130 G 624 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
624-132 D 624 Description: A disk drive hardware error occurred.
624-134 D B88 Description: The adapter failed to configure.
software
624-135 D 624 Description: The device failed to configure.
B88
software
624-136 D 624 Description: The certify operation failed.
624-137 D 624 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
624-138 D 624 Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
62D-102 D 62D Description: An unrecoverable media error.
62D-104 D 62D Description: The motor failed to restart.
62D-105 D 62D Description: The drive did not become ready.
62D-106 D 62D Description: The electronics card test failed.
62D-108 D 62D Description: The bus test failed.
62D-110 D 62D Description: The media format is corrupted.
62D-112 D 62D Description: The diagnostic test failed.
62D-114 D 62D Description: An unrecoverable hardware error.

Chapter 32. SRNs 101-000 through 6C9-600 297


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
62D-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
62D-117 D 62D Description: A write-protect error occurred.
62D-118 D 62D Description: A SCSI command time-out.
B88
62D-120 D 62D Description: A SCSI busy or command error.
62D-122 D 62D Description: A SCSI reservation conflict error.
62D-124 D 62D Description: A SCSI check condition error.
62D-126 D 62D Description: A software error was caused by a hardware
B88 failure.
62D-128 G 62D Description: The error log analysis indicates a hardware
failure.
62D-129 G 190 Description: Error log analysis indicates a SCSI bus
62D problem.
B88
software
62D-130 G 62D Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
62D-132 D 62D Description: A disk drive hardware error occurred.
62D-134 D B88 Description: The adapter failed to configure.
software
62D-135 D 62D Description: The device failed to configure.
B88
software
62D-136 D 62D Description: The certify operation failed.
62D-137 D 62D Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
62D-138 D 62D Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
62E-102 D 62E Description: An unrecoverable media error.
62E-104 D 62E Description: The motor failed to restart.
62E-105 D 62E Description: The drive did not become ready.
62E-106 D 62E Description: The electronics card test failed.
62E-108 D 62E Description: The bus test failed.
62E-110 D 62E Description: The media format is corrupted.

298 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
62E-112 D 62E Description: The diagnostic test failed.
62E-114 D 62E Description: An unrecoverable hardware error.
62E-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
62E-117 D 62E Description: A write-protect error occurred.
62E-118 D 62E Description: A SCSI command time-out.
B88
62E-120 D 62E Description: A SCSI busy or command error.
62E-122 D 62E Description: A SCSI reservation conflict error.
62E-124 D 62E Description: A SCSI check condition error.
62E-126 D 62E Description: A software error was caused by a hardware
B88 failure.
62E-128 G 62E Description: The error log analysis indicates a hardware
failure.
62E-129 G 190 Description: Error log analysis indicates a SCSI bus
62E problem.
B88
software
62E-130 G 62E Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
62E-132 D 62E Description: A disk drive hardware error occurred.
62E-134 D B88 Description: The adapter failed to configure.
software
62E-135 D 62E Description: The device failed to configure.
B88
software
62E-136 D 62E Description: The certify operation failed.
62E-137 D 62E Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
62E-138 D 62E Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
636-101 D 636 Description: EPROM test failure.
636-102 D 636 Description: Adapter SDRAM failure.
636-103 D 636 Description: Adapter checksum failure.
636-104 D 636 Description: Adapter memory test failure.

Chapter 32. SRNs 101-000 through 6C9-600 299


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
636-105 D 636 Description: Adapter buffer test failure.
636-106 D 636 Description: Adapter cache test failure.
636-107 D 636 Description: Internal loop-back test failure.
636-108 D 636 Description: External wrap test failure.
636-109 D 221 Description: Enhanced error handling failure on the bus.
636-110 D 221 Description: Enhanced error handling failure on the Eads
chip.
636-111 D 636 Description: Enhanced error handling failure on the
adapter.
636-201 D 636 Description: Hardware failure opening adapter.
221
636-202 D 636 Description: Interrupt test failure.
221
636-203 D 636 Description: Adapter DMA test failure.
221
636-204 D 636 Description: Enhanced error handling failure opening the
221 adapter.
636-701 G 636 Description: ELA indicates an I/O failure on the adapter.
637-101 D 221 Description: Enhanced error handling failure on the bus.
637-102 D 293 Description: Enhanced error handling failure on a
PCI-PCI Bridge.
637-103 D 637 Description: Enhanced error handling failure on the
221 adapter.
637-212 D 637 Description: FIFO empty bit set.
637-213 D 637 Description: FIFO empty bit clear.
637-214 D 637 Description: FIFO full bit set.
637-215 D 637 Description: FIFO full bit clear.
637-216 D 637 Description: FIFO data miscompare.
637-217 D 637 Description: SCSI FIFO data miscompare.
637-218 D 637 Description: SCSI FIFO underflow.
637-219 D Description: SCSI parity error. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
637-220 D 637 Description: SCSI FIFO flags error.
637-221 D 637 Description: Miscompare during the write/read of the
221 configuration register.
637-222 D 637 Description: Error during the write/read of the memory
register.
637-223 D 637 Description: Miscompare during the write/read of the
memory I/O register. Action: Go to Chapter 8, “MAP
0050: SCSI Bus Problems” on page 51.

300 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
637-224 D 637 Description: SCSI configuration register read or write
221 error.
637-225 D 637 Description: Adapter POST failed.
637-226 D Description: SCSI wrap or PTC failure. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
637-227 D 637 Description: SCSI adapter test failure.
221
637-230 D Description: Arbitration test failed. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
637-231 D Description: Function could not complete. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
637-232 D Description: SCSI bus data miscompare. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
637-240 D Description: No terminal power. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
637-242 D Description: SCSI bus problem. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
637-301 D 637 Description: The parent device open failed.
221
637-701 G 637 Description: Error log analysis indicates a PCI SCSI
adapter failure.
637-801 G Description: Error log analysis indicates a terminator
problem. Action: Run the diagnostics on the adapter in
System Verification mode. If an SRN is reported, use the
SRN to resolve the problem. If an SRN is not reported,
use the SCSI service hints in “General SCSI
Configuration Checks” on page 3 to resolve the problem.
637-802 G Description: Error log analysis indicates that multiple
attempts to reset the SCSI bus have timed out. Action:
Run the diagnostics on the adapter in System
Verification mode. If an SRN is reported, use the SRN to
resolve the problem. If an SRN is not reported, use the
SCSI service hints in “General SCSI Configuration
Checks” on page 3 to resolve the problem.
637-803 G Description: Error log analysis indicates that multiple
SCSI bus errors have occurred. Action: Run the
diagnostics on the adapter in System Verification mode.
If an SRN is reported, use the SRN to resolve the
problem. If an SRN is not reported, use the SCSI service
hints in “General SCSI Configuration Checks” on page 3
to resolve the problem.
638-102 D 638 Description: An unrecoverable media error occurred.
638-104 D 638 Description: The motor failed to restart.
638-105 D 638 Description: The drive did not become ready.

Chapter 32. SRNs 101-000 through 6C9-600 301


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
638-106 D 638 Description: The electronics card test failed.
638-108 D 638 Description: The bus test failed.
638-110 D 638 Description: The media format is corrupted.
638-112 D 638 Description: The diagnostic test failed.
638-114 D 638 Description: An unrecoverable hardware error.
638-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
638-117 D 638 Description: A write-protect error occurred.
638-118 D 638 Description: A SCSI command time-out occurred.
B88
638-120 D 638 Description: A SCSI busy or command error.
638-122 D 638 Description: A SCSI reservation conflict error.
638-124 D 638 Description: A SCSI check condition error occurred.
638-126 D 638 Description: A software error was caused by a hardware
B88 failure.
638-128 G 638 Description: The error log analysis indicates a hardware
failure.
638-129 G 190 Description: Error log analysis indicates a SCSI bus
638 problem.
B88
software
638-130 G 638 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
638-132 D 638 Description: A disk drive hardware error occurred.
638-134 D B88 Description: The adapter failed to configure.
software
638-135 D 638 Description: The device failed to configure.
B88
software
638-136 D 638 Description: The certify operation failed.
638-137 D 638 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
639-102 D 639 Description: An unrecoverable media error occurred.
639-104 D 639 Description: The motor failed to restart.
639-105 D 639 Description: The drive did not become ready.
639-106 D 639 Description: The electronics card test failed.
639-108 D 639 Description: The bus test failed.

302 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
639-110 D 639 Description: The media format is corrupted.
639-112 D 639 Description: The diagnostic test failed.
639-114 D 639 Description: An unrecoverable hardware error.
639-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
639-117 D 639 Description: A write-protect error occurred.
639-118 D 639 Description: A SCSI command time-out occurred.
B88
639-120 D 639 Description: A SCSI busy or command error.
639-122 D 639 Description: A SCSI reservation conflict error.
639-124 D 639 Description: A SCSI check condition error occurred.
639-126 D 639 Description: A software error was caused by a hardware
B88 failure.
639-128 G 639 Description: The error log analysis indicates a hardware
failure.
639-129 G 190 Description: Error log analysis indicates a SCSI bus
639 problem.
B88
software
639-130 G 639 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
639-132 D 639 Description: A disk drive hardware error occurred.
639-134 D B88 Description: The adapter failed to configure.
software
639-135 D 639 Description: The device failed to configure.
B88
software
639-136 D 639 Description: The certify operation failed.
639-137 D 639 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
639-138 D 639 Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
63A-xxx D Description: Use the SRN value 62D-xxx.
63B-102 D 63B Description: An unrecoverable media error.
63B-104 D 63B Description: The motor failed to restart.

Chapter 32. SRNs 101-000 through 6C9-600 303


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
63B-105 D 63B Description: The drive did not become ready.
63B-106 D 63B Description: The electronics card test failed.
63B-108 D 63B Description: The bus test failed.
63B-110 D 63B Description: The media format is corrupted.
63B-112 D 63B Description: The diagnostic test failed.
63B-114 D 63B Description: An unrecoverable hardware error.
63B-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
63B-117 D 63B Description: A write-protect error occurred.
63B-118 D 63B Description: A SCSI command time-out.
B88
63B-120 D 63B Description: A SCSI busy or command error.
63B-122 D 63B Description: A SCSI reservation conflict error.
63B-124 D 63B Description: A SCSI check condition error.
63B-126 D 63B Description: A software error was caused by a hardware
B88 failure.
63B-128 G 63B Description: The error log analysis indicates a hardware
failure.
63B-129 G 190 Description: Error log analysis indicates a SCSI bus
63B problem.
B88
software
63B-130 G 63B Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
63B-132 D 63B Description: A disk drive hardware error occurred.
63B-134 D B88 Description: The adapter failed to configure.
software
63B-135 D 63B Description: The device failed to configure.
B88
software
63B-136 D 63B Description: The certify operation failed.
63B-137 D 63B Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
63C-xxx D Description: Use the SRN value 60B-xxx.
63D-102 D 63D Description: An unrecoverable media error.
63D-104 D 63D Description: The motor failed to restart.
63D-105 D 63D Description: The drive did not become ready.

304 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
63D-106 D 63D Description: The electronics card test failed.
63D-108 D 63D Description: The bus test failed.
63D-110 D 63D Description: The media format is corrupted.
63D-112 D 63D Description: The diagnostic test failed.
63D-114 D 63D Description: An unrecoverable hardware error.
63D-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
63D-117 D 63D Description: A write-protect error occurred.
63D-118 D 63D Description: A SCSI command time-out.
B88
63D-120 D 63D Description: A SCSI busy or command error.
63D-122 D 63D Description: A SCSI reservation conflict error.
63D-124 D 63D Description: A SCSI check condition error.
63D-126 D 63D Description: A software error was caused by a hardware
B88 failure.
63D-128 G 63D Description: The error log analysis indicates a hardware
failure.
63D-129 G 190 Description: Error log analysis indicates a SCSI bus
63D problem.
B88
software
63D-130 G 63D Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
63D-132 D 63D Description: A disk drive hardware error occurred.
63D-134 D B88 Description: The adapter failed to configure.
software
63D-135 D 63D Description: The device failed to configure.
B88
software
63D-136 D 63D Description: The certify operation failed.
63D-137 D 63D Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
63D-138 D 63D Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
63E-102 D 63E Description: An unrecoverable media error.

Chapter 32. SRNs 101-000 through 6C9-600 305


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
63E-104 D 63E Description: The motor failed to restart.
63E-105 D 63E Description: The drive did not become ready.
63E-106 D 63E Description: The electronics card test failed.
63E-108 D 63E Description: The bus test failed.
63E-110 D 63E Description: The media format is corrupted.
63E-112 D 63E Description: The diagnostic test failed.
63E-114 D 63E Description: An unrecoverable hardware error.
63E-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
63E-117 D 63E Description: A write-protect error occurred.
63E-118 D 63E Description: A SCSI command time-out.
B88
63E-120 D 63E Description: A SCSI busy or command error.
63E-122 D 63E Description: A SCSI reservation conflict error.
63E-124 D 63E Description: A SCSI check condition error.
63E-126 D 63E Description: A software error was caused by a hardware
B88 failure.
63E-128 G 63E Description: The error log analysis indicates a hardware
failure.
63E-129 G 190 Description: Error log analysis indicates a SCSI bus
63E problem.
B88
software
63E-130 G 63E Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
63E-132 D 63E Description: A disk drive hardware error occurred.
63E-134 D B88 Description: The adapter failed to configure.
software
63E-135 D 63E Description: The device failed to configure.
B88
software
63E-136 D 63E Description: The certify operation failed.
63E-137 D 63E Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190

306 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
63E-138 D 63E Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
63F-xxx D Description: Use the SRN value 61B-xxx.
640-102 D 640 Description: An unrecoverable media error occurred.
B88
640-104 D 640 Description: The motor failed to restart.
640-105 D 640 Description: The drive did not become ready.
640-106 D 640 Description: The electronics card test failed.
640-108 D 640 Description: The bus test failed.
640-110 D 640 Description: The media format is corrupted.
640-112 D 640 Description: The diagnostic test failed.
640-114 D 640 Description: An unrecoverable hardware error.
640-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
640-117 D 640 Description: A write-protect error occurred.
640-118 D 640 Description: A SCSI command time-out occurred.
B88
640-120 D 640 Description: A SCSI busy or command error.
640-122 D 640 Description: A SCSI reservation conflict error.
640-124 D 640 Description: A SCSI check condition error occurred.
640-126 D 640 Description: A software error was caused by a hardware
B88 failure.
640-128 G 640 Description: The error log analysis indicates a hardware
failure.
640-129 G 190 Description: Error log analysis indicates a SCSI bus
640 problem.
B88
software
640-130 G 640 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
640-132 D 640 Description: A disk drive hardware error occurred.
640-133 D 640 Description: Use the subsystem guide to complete the
diagnostics.
640-134 D B88 Description: The adapter failed to configure.
software

Chapter 32. SRNs 101-000 through 6C9-600 307


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
640-135 D 640 Description: The device failed to configure.
B88
software
640-136 D 640 Description: The certify operation failed.
640-137 D 640 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
640-138 D 640 Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
640-640 D 190 Description: Error log analysis indicates
640
643-102 D 643 Description: An unrecoverable media error occurred.
643-104 D 643 Description: The motor failed to restart.
643-105 D 643 Description: The drive did not become ready.
643-106 D 643 Description: The electronics card test failed.
643-108 D 643 Description: The bus test failed.
643-110 D 643 Description: The media format is corrupted.
643-112 D 643 Description: The diagnostic test failed.
643-114 D 643 Description: An unrecoverable hardware error.
643-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
643-117 D 643 Description: A write-protect error occurred.
643-118 D 643 Description: A SCSI command time-out occurred.
B88
643-120 D 643 Description: A SCSI busy or command error.
643-122 D 643 Description: A SCSI reservation conflict error.
643-124 D 643 Description: A SCSI check condition error occurred.
643-126 D 643 Description: A software error was caused by a hardware
B88 failure.
643-128 G 643 Description: The error log analysis indicates a hardware
failure.
643-129 G 190 Description: Error log analysis indicates a SCSI bus
643 problem.
B88
software

308 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
643-130 G 643 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
643-132 D 643 Description: A disk drive hardware error occurred.
643-134 D B88 Description: The adapter failed to configure.
software
643-135 D 643 Description: The device failed to configure.
B88
software
643-136 D 643 Description: The certify operation failed.
643-137 D 643 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
644-102 D 644 Description: An unrecoverable media error occurred.
644-104 D 644 Description: The motor failed to restart.
644-105 D 644 Description: The drive did not become ready.
644-106 D 644 Description: The electronics card test failed.
644-108 D 644 Description: The bus test failed.
644-110 D 644 Description: The media format is corrupted.
644-112 D 644 Description: The diagnostic test failed.
644-114 D 644 Description: An unrecoverable hardware error.
644-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
644-117 D 644 Description: A write-protect error occurred.
644-118 D 644 Description: A SCSI command time-out occurred.
B88
644-120 D 644 Description: A SCSI busy or command error.
644-122 D 644 Description: A SCSI reservation conflict error.
644-124 D 644 Description: A SCSI check condition error occurred.
644-126 D 644 Description: A software error was caused by a hardware
B88 failure.
644-128 G 644 Description: The error log analysis indicates a hardware
failure.
644-129 G 190 Description: Error log analysis indicates a SCSI bus
644 problem.
B88
software
644-130 G 644 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
644-132 D 644 Description: A disk drive hardware error occurred.

Chapter 32. SRNs 101-000 through 6C9-600 309


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
644-134 D B88 Description: The adapter failed to configure.
software
644-135 D 644 Description: The device failed to configure.
B88
software
644-136 D 644 Description: The certify operation failed.
644-137 D 644 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
646-101 D D46 Description: External Test Failure.
646-102 D 240 Description: External Test Failure.
646-103 D 646 Description: I/O Test Failure.
646-104 D 646 Description: Adapter On-card Test Failure.
221
646-105 D 646 Description: Wrap Test Failure.
646-106 D 646 Description: Enhanced Error Handling failure on bus.
646-107 D 646 Description: EEH failure on Eads chip.
646-108 D 646 Description: Enhanced Error Handling failure on adapter.
646-201 D 646 Description: Configuration Register Test Failure.
221
646-202 D 646 Description: Wrap Test Failure.
221
646-204 F D46 Description: External Test Failure.
240
646-205 F D46 Description: External Test Failure. Action: Run advanced
646 diagnostics with wrap test for this resource to obtain a
correct problem resolution.
646-206 F 240 Description: External Test Failure. Action: Run advanced
646 diagnostics with wrap test for this resource to obtain a
correct problem resolution.
646-302 F 240 Description: External Test Failure. Action: Run advanced
D46 diagnostics with wrap test for this resource to obtain a
221 correct problem resolution.
646-303 F D46 Description: External Test Failure. Action: Run advanced
646 diagnostics with wrap test for this resource to obtain a
221 correct problem resolution.
646-401 F 240 Description: External Test Failure. Action: Run advanced
D46 diagnostics with wrap test for this resource to obtain a
646 correct problem resolution.
221
646-701 G 646 Description: Error log analysis indicates that an adapter
error has occurred.

310 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
646-702 G 646 Description: Error log analysis indicates that an adapter
check has occurred.
646-703 G 646 Description: Error log analysis indicates that a DMA
221 failure has occurred.
646-704 G 646 Description: Error log analysis indicates that a PCI Bus
221 error has occurred.
646-705 G 646 Description: Error log analysis indicates that a
221 Programmed I/O error has occurred.
646-706 G 646 Description: ELA indicates a command write failure
occurred.
646-707 G 646 Description: ELA indicates an internal adapter error has
occurred.
64A-xxx D Description: Use the SRN value 62E-xxx.
64B-102 D 64B Description: An unrecoverable media error.
64B-104 D 64B Description: The motor failed to restart.
64B-105 D 64B Description: The drive did not become ready.
64B-106 D 64B Description: The electronics card test failed.
64B-108 D 64B Description: The bus test failed.
64B-110 D 64B Description: The media format is corrupted.
64B-112 D 64B Description: The diagnostic test failed.
64B-114 D 64B Description: An unrecoverable hardware error.
64B-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
64B-117 D 64B Description: A write-protect error occurred.
64B-118 D 64B Description: A SCSI command time-out.
B88
64B-120 D 64B Description: A SCSI busy or command error.
64B-122 D 64B Description: A SCSI reservation conflict error.
64B-124 D 64B Description: A SCSI check condition error.
64B-126 D 64B Description: A software error was caused by a hardware
B88 failure.
64B-128 G 64B Description: The error log analysis indicates a hardware
failure.
64B-129 G 190 Description: Error log analysis indicates a SCSI bus
64B problem.
B88
software
64B-130 G 64B Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.

Chapter 32. SRNs 101-000 through 6C9-600 311


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
64B-132 D 64B Description: A disk drive hardware error occurred.
64B-134 D B88 Description: The adapter failed to configure.
software
64B-135 D 64B Description: The device failed to configure.
B88
software
64B-136 D 64B Description: The certify operation failed.
64B-137 D 64B Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
64B-138 D 64B Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
64C-xxx D Description: Use the SRN value 61E-xxx.
64D-102 D 64D Description: An unrecoverable media error.
64D-104 D 64D Description: The motor failed to restart.
64D-105 D 64D Description: The drive did not become ready.
64D-106 D 64D Description: The electronics card test failed.
64D-108 D 64D Description: The bus test failed.
64D-110 D 64D Description: The media format is corrupted.
64D-112 D 64D Description: The diagnostic test failed.
64D-114 D 64D Description: An unrecoverable hardware error.
64D-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
64D-117 D 64D Description: A write-protect error occurred.
64D-118 D 64D Description: A SCSI command time-out.
B88
64D-120 D 64D Description: A SCSI busy or command error.
64D-122 D 64D Description: A SCSI reservation conflict error.
64D-124 D 64D Description: A SCSI check condition error.
64D-126 D 64D Description: A software error was caused by a hardware
B88 failure.
64D-128 G 64D Description: The error log analysis indicates a hardware
failure.

312 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
64D-129 G 190 Description: Error log analysis indicates a SCSI bus
64D problem.
B88
software
64D-130 G 64D Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
64D-132 D 64D Description: A disk drive hardware error occurred.
64D-134 D B88 Description: The adapter failed to configure.
software
64D-135 D 64D Description: The device failed to configure.
B88
software
64D-136 D 64D Description: The certify operation failed.
64D-137 D 64D Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
64D-138 D 64D Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
64E-102 D 64E Description: An unrecoverable media error.
64E-104 D 64E Description: The motor failed to restart.
64E-105 D 64E Description: The drive did not become ready.
64E-106 D 64E Description: The electronics card test failed.
64E-108 D 64E Description: The bus test failed.
64E-110 D 64E Description: The media format is corrupted.
64E-112 D 64E Description: The diagnostic test failed.
64E-114 D 64E Description: An unrecoverable hardware error.
64E-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
64E-117 D 64E Description: A write-protect error occurred.
64E-118 D 64E Description: A SCSI command time-out.
B88
64E-120 D 64E Description: A SCSI busy or command error.
64E-122 D 64E Description: A SCSI reservation conflict error.
64E-124 D 64E Description: A SCSI check condition error.
64E-126 D 64E Description: A software error was caused by a hardware
B88 failure.

Chapter 32. SRNs 101-000 through 6C9-600 313


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
64E-128 G 64E Description: The error log analysis indicates a hardware
failure.
64E-129 G 190 Description: Error log analysis indicates a SCSI bus
64E problem.
B88
software
64E-130 G 64E Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
64E-132 D 64E Description: A disk drive hardware error occurred.
64E-134 D B88 Description: The adapter failed to configure.
software
64E-135 D 64E Description: The device failed to configure.
B88
software
64E-136 D 64E Description: The certify operation failed.
64E-137 D 64E Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
64E-138 D 64E Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, go to MAP 210.
64F-xxx D Description: Use the SRN value 61D-xxx.
650-xxx D 650 Description: Disk drive configuration failed.
651-140 D 165 Description: Display Character test failed.
221
651-150 D 166 Description: Sensor indicates a fan has failed. Action:
2E0 Use Chapter 12, “MAP 0220: Hot-Swap FRU Problem
Resolution” on page 77.
651-151 D 152 Description: Sensor indicates a voltage is outside the
2E2 normal range. Action: Use MAP 1520.
651-152 D 2E1 Description: Sensor indicates an abnormally high internal
temperature. Action: Verify that:
1. The room ambient temperature is within the system
operating environment.
2. There is unrestricted air flow around the system.
3. All system covers are closed.
4. There are no fan failures.

If none of these problems exist, then proceed with


Chapter 12, “MAP 0220: Hot-Swap FRU Problem
Resolution” on page 77.

314 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
651-153 D 152 Description: Sensor indicates a power supply has failed.
E19 Action: Use Chapter 12, “MAP 0220: Hot-Swap FRU
Problem Resolution” on page 77.
651-159 D Description: Sensor indicates a FRU has failed. Action:
Use MAP 210. Instead of failing function codes, use the
physical location code(s) from the diagnostic problem
report screen to determine the FRUs.
651-160 D 166 Description: Sensor indicates a fan is turning too slowly.
2E0 Action: Use Chapter 12, “MAP 0220: Hot-Swap FRU
Problem Resolution” on page 77.
651-161 D 152 Description: Sensor indicates a voltage is outside the
2E2 normal range. Action: Use MAP 1520.
651-162 D 2E1 Description: Sensor indicates an abnormally high internal
temperature. Action: Verify that:
1. The room ambient temperature is within the system
operating environment.
2. There is unrestricted air flow around the system.
3. All system covers are closed.
4. There are no fan failures.

If none of these problems exist, then proceed with


Chapter 12, “MAP 0220: Hot-Swap FRU Problem
Resolution” on page 77.
651-163 D 152 Description: Sensor indicates a power supply has failed.
E19 Action: Use Chapter 12, “MAP 0220: Hot-Swap FRU
Problem Resolution” on page 77.
651-169 D Description: Sensor indicates a FRU has failed. Action:
Use MAP 210. Instead of failing function codes, use the
physical location code(s) from the diagnostic problem
report screen to determine the FRUs.
651-170 D Description: Sensor status not available. Action: Contact
your support person.
651-171 D Description: Sensor status not available Action: Contact
your support person.
651-600 G Description: Uncorrectable memory or unsupported
memory. Action: Examine the memory modules and
determine if they are supported types. If the modules are
supported, then replace the appropriate memory
module(s).
651-601 G Description: Missing or bad memory Action: If the
installed memory matches the reported memory size,
then replace the memory: otherwise, add the missing
memory.

Chapter 32. SRNs 101-000 through 6C9-600 315


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
651-602 G 2C5 Description: Failed memory module. Action: Use
2C7 Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-603 G 2C6 Description: Failed memory module. Action: Use
2C7 Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-604 G 2C5 Description: Memory module has no matched pair.
Action: The most probable failure is the memory module
paired with the memory module identified by the location
code. Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93 to identify the paired module.
651-605 G 2C6 Description: Memory module has no matched pair.
Action: The most probable failure is the memory module
paired with the memory module identified by the location
code. Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93 to identify the paired module.
651-608 G D01 Description: Bad L2 Cache.
Note: Disregard this SRN if the processor for this cache
was manually deconfigured. Refer to the Service
Processor menus to determine if the processor was
manually deconfigured. If the processor was manually
deconfigured and you got this SRN, you need to apply
AIX APAR IY01637 (4.2) or IY01606 (4.3). Contact your
support center to determine if a newer level of firmware
is available for your system.
651-609 G D01 Description: Missing L2 Cache.
651-610 G 210 Description: CPU internal error.
651-611 G 210 Description: CPU internal cache controller error.
651-612 G D01 Description: External cache parity or multi-bit ECC error.
651-613 G D01 Description: External cache ECC single-bit error.
651-614 G 214 Description: System bus time-out error.
651-615 G 292 Description: Time-out error waiting for I/O.
651-619 G Description: Error log analysis indicates an error
detected by the CPU. Action: Use MAP 210. Instead of
failing function codes, use the physical location code(s)
from the diagnostic problem report screen to determine
the FRUs.
651-620 G 2C5 Description: ECC correctable error Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-621 G 2C6 Description: ECC correctable error Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.

316 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
651-622 G 2C5 Description: Correctable error threshold exceeded
Action: Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93.
651-623 G 2C6 Description: Correctable error threshold exceeded
Action: Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93.
651-624 G 214 Description: Memory Control Subsystem internal error.
651-625 G 214 Description: Memory address error (invalid address or
access attempt).
651-626 G 214 Description: Memory Data error (Bad data going to
memory).
651-627 G 214 Description: System bus time-out error.
651-628 G 210 Description: System bus protocol/transfer error.
651-629 G Description: Error log analysis indicates an error
detected by the memory controller. Action: Use MAP
210. Instead of failing function codes, use the physical
location code(s) from the diagnostic problem report
screen to determine the FRUs.
651-630 G 307 Description: I/O Expansion Bus Parity Error.
651-631 G 307 Description: I/O Expansion Bus Time-out Error.
651-632 G 306 Description: Internal Device Error.
307
308
651-633 G 307 Description: I/O Expansion Unit not in an operating state.
306
651-634 G 307 Description: Internal Device Error.
651-639 G Description: Error log analysis indicates an error
detected by the I/O. Action: Use MAP 210. Instead of
failing function codes, use the physical location code(s)
from the diagnostic problem report screen to determine
the FRUs.
651-640 G 2D5 Description: I/O general bus error.
651-641 G 2D6 Description: Secondary I/O general bus error.
651-642 G 2D3 Description: Internal Service Processor memory error.
651-643 G 2D3 Description: Internal Service Processor firmware error.
651-644 G 2D3 Description: Other internal Service Processor hardware
error.
651-650 G E17 Description: ECC correctable error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.

Chapter 32. SRNs 101-000 through 6C9-600 317


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
651-651 G E18 Description: ECC correctable error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-653 G 301 Description: ECC correctable error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-654 G 302 Description: ECC correctable error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-655 G 303 Description: ECC correctable error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-656 G 304 Description: ECC correctable error. action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-657 G 305 Description: ECC correctable error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-658 G 30A Description: ECC correctable error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-659 G 2CD Description: ECC correctable error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-65A G 2CE Description: ECC correctable error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-65B G 2CC Description: ECC correctable error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-65C G 30B Description: ECC correctable error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-660 G E17 Description: Correctable error threshold exceeded.
Action: Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93.
651-661 G E18 Description: Correctable error threshold exceeded.
Action: Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93.
651-663 G 301 Description: Correctable error threshold exceeded.
Action: Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93.
651-664 G 302 Description: Correctable error threshold exceeded.
Action: Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93.

318 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
651-665 G 303 Description: Correctable error threshold exceeded.
Action: Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93.
651-666 G 304 Description: Correctable error threshold exceeded.
Action: Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93.
651-667 G 305 Description: Correctable error threshold exceeded.
Action: Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93.
651-668 G 30A Description: Correctable error threshold exceeded.
Action: Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93.
651-669 G 2CD Description: Correctable error threshold exceeded.
Action: Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93.
651-66A G 2CE Description: Correctable error threshold exceeded.
Action: Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93.
651-66B G 2CC Description: Correctable error threshold exceeded.
Action: Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93.
651-66C G 30B Description: Correctable error threshold exceeded.
Action: Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93.
651-670 G E17 Description: Failed memory module. Action: Use
2C7 Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-671 G E18 Description: Failed memory module. Action: Use
2C7 Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-673 G 301 Description: Failed memory module. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-674 G 302 Description: Failed memory module. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-675 G 303 Description: Failed memory module. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-676 G 304 Description: Failed memory module. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-677 G 305 Description: Failed memory module. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.

Chapter 32. SRNs 101-000 through 6C9-600 319


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
651-678 G 30A Description: Failed memory module. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-679 G 2CD Description: Failed memory module. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-67A G 2CE Description: Failed memory module. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-67B G 2CC Description: Failed memory module. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-67C G 30B Description: Failed memory module. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-680 G E17 Description: Memory module has no matched pair.
Action: The most probable failure is the memory module
paired with the memory module identified by the location
code. Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93 to identify the paired module.
651-681 G E18 Description: Memory module has no matched pair.
Action: The most probable failure is the memory module
paired with the memory module identified by the location
code. Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93 to identify the paired module.
651-683 G 301 Description: Memory module has no matched pair.
Action: The most probable failure is the memory module
paired with the memory module identified by the location
code. Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93 to identify the paired module.
651-684 G 302 Description: Memory module has no matched pair.
Action: The most probable failure is the memory module
paired with the memory module identified by the location
code. Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93 to identify the paired module.
651-685 G 303 Description: Memory module has no matched pair.
Action: The most probable failure is the memory module
paired with the memory module identified by the location
code. Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93 to identify the paired module.
651-686 G 304 Description: Memory module has no matched pair.
Action: The most probable failure is the memory module
paired with the memory module identified by the location
code. Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93 to identify the paired module.

320 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
651-687 G 305 Description: Memory module has no matched pair.
Action: The most probable failure is the memory module
paired with the memory module identified by the location
code. Use Chapter 15, “MAP 0240: Memory Problem
Resolution” on page 93 to identify the paired module.
651-688 G 30A Description: Memory card has no matched pair. Action:
The most probable failure is the memory card paired
with the memory card identified by the location code.
Use the system Service Guide to determine how the
memory cards are grouped, then use Chapter 15, “MAP
0240: Memory Problem Resolution” on page 93 to
replace the paired card.
651-689 G 2CD Description: Memory card has no matched pair. Action:
The most probable failure is the memory card paired
with the memory card identified by the location code.
Use the system Service Guide to determine how the
memory cards are grouped, then use Chapter 15, “MAP
0240: Memory Problem Resolution” on page 93 to
replace the paired card.
651-68A G 2CE Description: Memory card has no matched pair. Action:
The most probable failure is the memory card paired
with the memory card identified by the location code.
Use the system Service Guide to determine how the
memory cards are grouped, then use Chapter 15, “MAP
0240: Memory Problem Resolution” on page 93 to
replace the paired card.
651-710 G 214 Description: System bus parity error.
2C4
651-711 G 214 Description: System bus parity error.
210
2C4
651-712 G 214 Description: System bus parity error.
210
210
2C4
651-713 G 214 Description: System bus protocol/transfer error.
2C4
651-714 G 214 Description: System bus protocol/transfer error.
210
2C4
651-715 G 214 Description: System bus protocol/transfer error.
210
210
2C4
651-720 G 2C5 Description: Uncorrectable Memory Error Action: Use
2C7 Chapter 15, “MAP 0240: Memory Problem Resolution”
214 on page 93.

Chapter 32. SRNs 101-000 through 6C9-600 321


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
651-721 G 2C6 Description: Uncorrectable Memory Error Action: Use
2C7 Chapter 15, “MAP 0240: Memory Problem Resolution”
214 on page 93.
651-722 G 210 Description: System bus parity error.
2C4
214
651-723 G 210 Description: System bus protocol/transfer error.
2C4
214
651-724 G 292 Description: I/O Host Bridge time-out error.
2C8
214
763
651-725 G 292 Description: I/O Host Bridge address/data parity error.
2C8
214
763
651-726 G Software Description: I/O Host Bridge timeout caused by software.
Action: This error is caused by a software or operating
system attempt to access an invalid memory address.
Contact software support for assistance.
651-730 G Description: I/O error on the ISA bus. Action: Refer to
the Error Code to FRU Index in the system unit’s service
guide.
651-731 G 2C8 Description: Intermediate or System Bus Address Parity
292 Error.
763
651-732 G 2C8 Description: Intermediate or System Bus Data Parity
292 Error.
763
651-733 G 214 Description: Intermediate or System Bus Address Parity
2C8 Error.
292
651-734 G 214 Description: Intermediate or System Bus Data Parity
2C8 Error.
292
651-735 G 2D2 Description: Intermediate or System Bus Time-out Error.
292
651-736 G 2D2 Description: Intermediate or System Bus Time-out Error.
292
214

322 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
651-740 G 2D3 Note: Ensure that the system IPLROS and Service
2D4 Processor are at the latest firmware level before
removing any parts from the system. Description:
Time-out on communication response from Service
Processor
651-741 G 2D3 Description: Service Processor error accessing special
2D4 registers.
651-742 G 2D3 Description: Service Processor reports unknown
2D4 communication error.
651-743 G 2D7 Description: Service Processor error accessing Vital
2D5 Product Data EEPROM.
651-744 G 165 Description: Service Processor error accessing Operator
2D5 Panel.
2D3
651-745 G 2D9 Description: Service Processor error accessing Power
2D5 Controller.
651-746 G 2E0 Description: Service Processor error accessing Fan
2D4 Sensor.
651-747 G 2E1 Description: Service Processor error accessing Thermal
2D5 Sensor.
651-748 G 2E2 Description: Service Processor error accessing Voltage
2D5 Sensor.
651-749 G 2E3 Description: Service Processor error accessing Serial
2D4 Port.
651-750 G 814 Description: Service Processor detected NVRAM error.
2D4
651-751 G 817 Description: Service Processor error accessing
2D4 Real-Time Clock/Time-of-Day Clock.
651-752 G 2E4 Description: Service Processor error accessing
2D4 JTAG/COP controller/hardware.
651-753 G 151 Description: Service Processor detects loss of voltage
2D4 from the Time-of-Day Clock backup battery.
651-754 G Description: Power Control Network general connection
failure. Action: If a location code is present, check the
cable connections at that location. If there is no location
code, check all the power distribution cable connections
starting at the processor drawer then through each I/O
drawer.

Chapter 32. SRNs 101-000 through 6C9-600 323


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
651-760 G software Description: Service Processor detected a surveillance
hardware time-out. Action: A surveillance time-out is caused by
lack of response from the operating system. The most
likely cause is a software or operating system failure.
Verify that the problem is not related to hardware by
running diagnostics, in Problem Determination Mode, on
all resources which have not already been run. Also, the
system administrator should look for other symptoms
that would indicate a software or operating system
problem. Contact the software support structure for
assistance in needed.
651-770 G 2C8 Description: Intermediate or System Bus Address Parity
292 Error.
306
651-771 G 2C8 Description: Intermediate or System Bus Data Parity
292 Error.
306
651-772 G 2D2 Description: Intermediate or System Bus Time-out Error.
292
306
651-773 G 227 Description: Intermediate or System Bus Data Parity
Error.
651-780 G E17 Description: Uncorrectable Memory Error. Action: Use
2C7 Chapter 15, “MAP 0240: Memory Problem Resolution”
214 on page 93.
651-781 G E18 Description: Uncorrectable Memory Error. Action: Use
2C7 Chapter 15, “MAP 0240: Memory Problem Resolution”
214 on page 93.
651-783 G 301 Description: Uncorrectable Memory Error. Action: Use
214 Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-784 G 302 Description: Uncorrectable Memory Error. Action: Use
214 Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-785 G 303 Description: Uncorrectable Memory Error. Action: Use
214 Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-786 G 304 Description: Uncorrectable Memory Error. Action: Use
214 Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-787 G 305 Description: Uncorrectable Memory Error. Action: Use
214 Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-788 G 30A Description: Uncorrectable Memory Error. Action: Use
214 Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.

324 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
651-789 G 2CD Description: Uncorrectable Memory Error. Action: Use
214 Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-78A G 2CE Description: Uncorrectable Memory Error. Action: Use
214 Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-78B G 2CC Description: Uncorrectable Memory Error. Action: Use
214 Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-78C G 30B Description: Uncorrectable Memory Error. Action: Use
214 Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
651-800 G 166 Description: Fan is turning slower than expected.
2E0
651-801 G 166 Description: Fan stop was detected. Action: Verify the
2E0 following:
v nothing is obstructing the fan rotation
v the fan power connection is tight
v the fan speed sensing cable is tight

If the fan still is not turning replace the fan. If the fan is
turning, replace the fan sensor FRU.
651-802 G Description: Fan failure. Action: Use MAP 210. Instead
of failing function codes, use the physical location
code(s) from the diagnostic problem report screen to
determine the FRUs.
651-809 G Description: Power fault warning due to unspecified
cause. Action: Use MAP 210. Instead of failing function
codes, use the physical location code(s) from the
diagnostic problem report screen to determine the FRUs.
651-810 G 152 Description: Over voltage condition was detected Action:
2E2 Shut the system down and do the following before
replacing any FRUs.
1. Visually inspect the power cables and reseat the
connectors.
2. Run the following command diag -Avd sysplanar0.
When the Resource Repair Action menu displays,
select sysplanar0.

Chapter 32. SRNs 101-000 through 6C9-600 325


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
651-811 G 152 Description: Under voltage condition was detected
2E2 Action: Shut the system down and do the following
before replacing any FRUs.
1. Visually inspect the power cables and reseat the
connectors.
2. Run the following command diag -Avd sysplanar0.
When the Resource Repair Action menu displays,
select sysplanar0.
651-812 G 152 Description: System shutdown due to:
1. Loss of AC power
2. Power button was pushed without proper system
shutdown
3. Power supply failure.

Action: If reasons 1 and 2 can be excludes, then replace


the power supply FRU.
651-813 G Description: System shutdown due to loss of AC Power
to the site. Action: System resumed normal operation, no
action required.
651-814 G 152 Description: CEC Rack shutdown due to one of the
following:
1. Loss of AC power to the CEC Rack
2. Open or disconnected SPCN cable between racks
3. AC module, Bulk power, regulator or SPCN card
failure.

Action: If 1 and 2 can be excluded and the problem can


be re-created, try the power supply related FRUs one at
a time to isolate the problem.
651-815 G 287 Description: I/O Rack shutdown due to one of the
289 following:
1. Loss of AC power to the I/O Rack
2. Open or disconnected SPCN cable between racks
3. Power supply failure.

Action: If 1 and 2 can be excluded, then replace the


power supply FRU.
651-816 G 287 Description: Power fault due to internal power supply
failure.
651-817 G 289 Description: Power fault due to internal power supply
failure.
651-818 G Description: Power fault due to manual activation of
power-off request. Action: Resume normal operation.

326 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
651-819 G 152 Description: Power fault due to internal power supply
failure.
651-820 G 2E1 Description: An over temperature condition was detected
Action: Verify the following:
v the room ambient temperature is within the system
operating environment
v there is unrestricted air flow around the system
v all system covers are closed

If all conditions are met, then replace the temperature


sensor FRU.
651-821 G 2E1 Description: System shutdown due to an over maximum
temperature condition being reached. Action: Verify the
following:
v The room ambient temperature is within the system
operating environment.
v There is unrestricted air flow around the system.
v All system covers are closed.

If all conditions are met, then replace the temperature


sensor FRU.
651-822 G 166 Description: System shutdown due to over temperature
2E1 condition and fan failure. Use the physical FRU
location(s) as the probable cause(s). Action: Use the
physical location codes to replace the FRUs that are
identified on the diagnostics problem report screen.
651-823 G Description: System shutdown due to fan failure. Action:
Use MAP 210. Instead of failing function codes, use the
physical location code(s) from the diagnostic problem
report screen to determine the FRUs.
651-824 G Description: System shutdown due to power fault
warning with an unspecified cause. Action: Use MAP
210. Instead of failing function codes, use the physical
location code(s) from the diagnostic problem report
screen to determine the FRUs. If no physical location
codes are reported, the shutdown was caused by using
the power off button or there was a loss of power to the
system.
651-830 G 166 Description: Sensor detected a fan failure. Action: Use
2E0 Chapter 12, “MAP 0220: Hot-Swap FRU Problem
Resolution” on page 77.
651-831 G 152 Description: Sensor detected a voltage outside of the
2E2 normal range. Action: Use MAP 1520.

Chapter 32. SRNs 101-000 through 6C9-600 327


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
651-832 G 2E1 Description: Sensor detected an abnormally high internal
temperature. Action: Verify that:
1. The room ambient temperature is within the system
operating environment.
2. There is unrestricted air flow around the system.
3. All system covers are closed.
4. There are no fan failures.

If none of these problems exist, then proceed with


Chapter 12, “MAP 0220: Hot-Swap FRU Problem
Resolution” on page 77.
651-833 G 152 Description: Sensor detected a power supply failure.
E19 Action: Use Chapter 12, “MAP 0220: Hot-Swap FRU
Problem Resolution” on page 77.
651-839 G Description: Sensor detected a FRU that has failed.
Action: Use MAP 210. Instead of failing function codes,
use the physical location code(s) from the diagnostic
problem report screen to determine the FRUs.
651-840 G 166 Description: Sensor detected a fan failure. Action: Use
2E0 Chapter 12, “MAP 0220: Hot-Swap FRU Problem
Resolution” on page 77.
651-841 G 152 Description: Sensor detected a voltage outside of the
2E2 normal range. Action: Use MAP 1520.
651-842 G 2E1 Description: Sensor detected an abnormally high internal
temperature. Action: Verify that:
1. The room ambient temperature is within the system
operating environment.
2. There is unrestricted air flow around the system.
3. All system covers are closed.
4. There are no fan failures.

If none of these problems exist, then proceed with


Chapter 12, “MAP 0220: Hot-Swap FRU Problem
Resolution” on page 77.
651-843 G 152 Description: Sensor detected a power supply failure.
E19 Action: Use Chapter 12, “MAP 0220: Hot-Swap FRU
Problem Resolution” on page 77.
651-849 G Description: Sensor detected a FRU that has failed.
Action: Use MAP 210. Instead of failing function codes,
use the physical location code(s) from the diagnostic
problem report screen to determine the FRUs.

328 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
651-88x G Description: The CEC or SPCN reported an error. Action:
Refer to the entry MAP in this system unit’s system
service guide, with the 8 digit error and location codes,
for the necessary repair action. If the 8 digit error and
location codes were NOT reported, then run Advanced
Diagnostics in Problem Determination mode and record
and report the 8 digit error and location codes for this
SRN.
651-89x G Description: The CEC or SPCN reported an error. Action:
Refer to the entry MAP in this system unit’s system
service guide, with the 8 digit error and location codes,
for the necessary repair action. If the 8 digit error and
location codes were NOT reported, then run Advanced
Diagnostics in Problem Determination mode and record
and report the 8 digit error and location codes for this
SRN.
651-90x G Description: Platform specific error Action: Call your
support center.
652-600 G Description: A non-critical error has been detected:
Uncorrectable memory or unsupported memory. Action:
Schedule deferred maintenance. Examine the memory
modules and determine if they are supported types. If
the modules are supported, then replace the appropriate
memory module(s).
652-610 G 210 Description: A non-critical error has been detected: CPU
internal error. Action: Schedule deferred maintenance.
Use MAP 210.
652-611 G 210 Description: A non-critical error has been detected: CPU
internal cache or cache controller error. Action: Schedule
deferred maintenance. Use MAP 210.
652-612 G D01 Description: A non-critical error has been detected:
External cache parity or multi-bit ECC error. Action:
Schedule deferred maintenance. Use MAP 210.
652-613 G D01 Description: A non-critical error has been detected:
External cache ECC single-bit error. Action: Schedule
deferred maintenance. Use MAP 210.
652-622 G 2C5 Description: A non-critical error has been detected:
Correctable error threshold exceeded. Action: Schedule
deferred maintenance. Use Chapter 15, “MAP 0240:
Memory Problem Resolution” on page 93.
652-623 G 2C6 Description: A non-critical error has been detected:
Correctable error threshold exceeded. Action: Schedule
deferred maintenance. Use Chapter 15, “MAP 0240:
Memory Problem Resolution” on page 93.
652-630 G 307 Description: A non-critical error has been detected: I/O
Expansion Bus Parity Error. Action: Schedule deferred
maintenance. Use MAP 210.

Chapter 32. SRNs 101-000 through 6C9-600 329


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
652-631 G 307 Description: A non-critical error has been detected: I/O
Expansion Bus Time-out Error. Action: Schedule deferred
maintenance. Use MAP 210.
652-632 G 306 Description: A non-critical error has been detected: I/O
307 Expansion Bus Connection Failure. Action: Schedule
308 deferred maintenance. Use MAP 210.
652-633 G 307 Description: A non-critical error has been detected: I/O
306 Expansion Unit not in an operating state. Action:
Schedule deferred maintenance. Use MAP 210.
652-634 G 307 Description: A non-critical error has been detected:
Internal Device Error. Action: Schedule deferred
maintenance. Use MAP 210.
652-660 G E17 Description: A non-critical error has been detected:
Correctable error threshold exceeded. Action: Schedule
deferred maintenance. Use Chapter 15, “MAP 0240:
Memory Problem Resolution” on page 93.
652-661 G E18 Description: A non-critical error has been detected:
Correctable error threshold exceeded. Action: Schedule
deferred maintenance. Use Chapter 15, “MAP 0240:
Memory Problem Resolution” on page 93.
652-663 G 301 Description: A non-critical error has been detected:
Correctable error threshold exceeded. Action: Schedule
deferred maintenance. Use Chapter 15, “MAP 0240:
Memory Problem Resolution” on page 93.
652-664 G 302 Description: A non-critical error has been detected:
Correctable error threshold exceeded. Action: Schedule
deferred maintenance. Use Chapter 15, “MAP 0240:
Memory Problem Resolution” on page 93.
652-665 G 303 Description: A non-critical error has been detected:
Correctable error threshold exceeded. Action: Schedule
deferred maintenance. Use Chapter 15, “MAP 0240:
Memory Problem Resolution” on page 93.
652-666 G 304 Description: A non-critical error has been detected:
Correctable error threshold exceeded. Action: Schedule
deferred maintenance. Use Chapter 15, “MAP 0240:
Memory Problem Resolution” on page 93.
652-667 G 305 Description: A non-critical error has been detected:
Correctable error threshold exceeded. Action: Schedule
deferred maintenance. Use Chapter 15, “MAP 0240:
Memory Problem Resolution” on page 93.
652-668 G 30A Description: A non-critical error has been detected:
Correctable error threshold exceeded. Action: Schedule
deferred maintenance. Use Chapter 15, “MAP 0240:
Memory Problem Resolution” on page 93.

330 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
652-669 G 2CD Description: A non-critical error has been detected:
Correctable error threshold exceeded. Action: Schedule
deferred maintenance. Use Chapter 15, “MAP 0240:
Memory Problem Resolution” on page 93.
652-66A G 2CE Description: A non-critical error has been detected:
Correctable error threshold exceeded. Action: Schedule
deferred maintenance. Use Chapter 15, “MAP 0240:
Memory Problem Resolution” on page 93.
652-66B G 2CC Description: A non-critical error has been detected:
Correctable error threshold exceeded. Action: Schedule
deferred maintenance. Use Chapter 15, “MAP 0240:
Memory Problem Resolution” on page 93.
652-66C G 30B Description: A non-critical error has been detected.
Correctable error threshold exceeded. Action: Schedule
deferred maintenance. Use Chapter 15, “MAP 0240:
Memory Problem Resolution” on page 93.
652-731 G 2C8 Description: A non-critical error has been detected:
292 Intermediate or System Bus Address Parity Error. Action:
Schedule deferred maintenance. Use MAP 210.
652-732 G 2C8 Description: A non-critical error has been detected:
292 Intermediate or System Bus Data Parity Error. Action:
Schedule deferred maintenance. Use MAP 210.
652-733 G 214 Description: A non-critical error has been detected:
2C8 Intermediate or System Bus Address Parity Error. Action:
292 Schedule deferred maintenance. Use MAP 210.
652-734 G 214 Description: A non-critical error has been detected:
2C8 Intermediate or System Bus Data Parity Error. Action:
292 Schedule deferred maintenance. Use MAP 210.
652-735 G 2D2 Description: A non-critical error has been detected:
292 Intermediate or System Bus Time-out Error. Action:
Schedule deferred maintenance. Use MAP 210.
652-736 G 2D2 Description: A non-critical error has been detected:
292 Intermediate or System Bus Time-out Error. Action:
214 Schedule deferred maintenance. Use MAP 210.
652-770 G 2C8 Description: A non-critical error has been detected:
292 Intermediate System Bus Address Parity Error. Action:
306 Schedule deferred maintenance. Use MAP 210.
652-771 G 2C8 Description: A non-critical error has been detected:
292 Intermediate or System Bus Data Parity Error. Action:
306 Schedule deferred maintenance. Use MAP 210.
652-772 G 2D2 Description: A non-critical error has been detected:
292 Intermediate or System Bus Time-out Error. Action:
306 Schedule deferred maintenance. Use MAP 210.

Chapter 32. SRNs 101-000 through 6C9-600 331


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
652-773 G 227 Description: A non-critical error has been detected:
Intermediate or System Bus Data Parity Error. Action:
Schedule deferred maintenance. Use MAP 210.
652-810 G 152 Description: Non-critical power problem, loss of
redundant supply. Use the physical FRU location(s) as
the probable cause(s). Action: Schedule maintenance.
Use the physical location codes to replace the FRUs that
are identified on the diagnostics problem report screen.
652-819 G Description: Power fault due to internal redundant power
supply failure.
652-820 G 166 Description: Non-critical cooling problem, loss of
redundant fan. Use the physical FRU location(s) as the
probable cause(s). Action: Schedule maintenance. Use
the physical location codes to replace the FRUs that are
identified on the diagnostics problem report screen.
652-830 G 166 Description: Sensor detected a redundant fan failure.
2E0 Action: Use Chapter 12, “MAP 0220: Hot-Swap FRU
Problem Resolution” on page 77.
652-833 G 152 Description: Sensor detected a redundant power supply
E19 failure. Action: Use Chapter 12, “MAP 0220: Hot-Swap
FRU Problem Resolution” on page 77.
652-839 G Description: Sensor detected a redundant FRU failure.
Action: Use MAP 210. Instead of failing function
codes,use the physical location code(s) from the
diagnostic problem report screen to determine the FRUs.
652-88x G Description: The CEC or SPCN reported a non-critical
error. Action: Schedule deferred maintenance. Refer to
the entry MAP in this system unit’s system service
guide, with the 8 digit error and location codes, for the
necessary repair action. If the 8 digit error and location
codes were NOT reported, then run Advanced
Diagnostics in Problem Determination mode and record
and report the 8 digit error and location codes for this
SRN.
652-89x G Description: The CEC or SPCN reported a non-critical
error. Action: Schedule deferred maintenance. Refer to
the entry MAP in this system unit’s system service
guide, with the 8 digit error and location codes, for the
necessary repair action. If the 8 digit error and location
codes were NOT reported, then run Advanced
Diagnostics in Problem Determination mode and record
and report the 8 digit error and location codes for this
SRN.
653-102 D 653 Description: An unrecoverable media error occurred.
653-104 D 653 Description: The motor failed to restart.
653-105 D 653 Description: The drive did not become ready.

332 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
653-106 D 653 Description: The electronics card test failed.
653-108 D 653 Description: The bus test failed.
653-110 D 653 Description: The media format is corrupted.
653-112 D 653 Description: The diagnostic test failed.
653-114 D 653 Description: An unrecoverable hardware error.
653-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
653-117 D 653 Description: A write-protect error occurred.
653-118 D 653 Description: A SCSI command time-out occurred.
B88
653-120 D 653 Description: A SCSI busy or command error.
653-122 D 653 Description: A SCSI reservation conflict error.
653-124 D 653 Description: A SCSI check condition error occurred.
653-126 D 653 Description: A software error was caused by a hardware
B88 failure.
653-128 G 653 Description: The error log analysis indicates a hardware
failure.
653-129 G 190 Description: Error log analysis indicates a SCSI bus
653 problem.
B88
software
653-130 G 653 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
653-132 D 653 Description: A disk drive hardware error occurred.
653-134 D B88 Description: The adapter failed to configure.
software
653-135 D 653 Description: The device failed to configure.
B88
software
653-136 D 653 Description: The certify operation failed.
653-137 D 653 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
655-001 D 655 Description: Adapter problem.
221
Monitor/
Cable
655-002 D 655 Description: Display problem.
Monitor/
Cable

Chapter 32. SRNs 101-000 through 6C9-600 333


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
655-003 D software Description: Software error.
655
657-001 D software Description: Software error.
657
657-002 D 657 Description: Adapter failure.
software
657-003 D 657 Description: Adapter failure.
227
657-004 D 657 Description: Display failure.
Monitor/
Cable
657-005 D 657 Description: Adapter failure.
227
Monitor/
Cable
662-101 D 221 Description: Enhanced error handling failure on the bus.
662-102 D 293 Description: Enhanced error handling failure on a
PCI-PCI Bridge.
662-103 D 662 Description: Enhanced error handling failure on the
221 adapter.
662-212 D 662 Description: FIFO empty bit set.
662-213 D 662 Description: FIFO empty bit clear.
662-214 D 662 Description: FIFO full bit set.
662-215 D 662 Description: FIFO full bit clear.
662-216 D 662 Description: FIFO data miscompare.
662-217 D 662 Description: SCSI FIFO data miscompare.
662-218 D 662 Description: SCSI FIFO underflow.
662-219 D Description: SCSI parity error. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
662-220 D 662 Description: SCSI FIFO flags error.
662-221 D 662 Description: Miscompare during the write/read of the
221 configuration register.
662-222 D 662 Description: Error during the write/read of the memory
register.
662-223 D 662 Description: Miscompare during the write/read of the
memory I/O register. Action: Go to Chapter 8, “MAP
0050: SCSI Bus Problems” on page 51.
662-224 D 662 Description: SCSI configuration register read or write
221 error.
662-225 D 662 Description: Adapter POST failed.

334 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
662-226 D Description: SCSI wrap or PTC failure. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
662-227 D 662 Description: SCSI adapter test failure.
221
662-230 D Description: Arbitration test failed. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
662-231 D Description: Function could not complete. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
662-232 D Description: SCSI bus data miscompare. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
662-240 D Description: No terminal power. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
662-242 D Description: SCSI bus problem. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
662-301 D 662 Description: The parent device open failed.
221
662-701 G 662 Description: Error log analysis indicates a PCI SCSI
adapter failure.
662-801 G Description: Error log analysis indicates a terminator
problem. Action: Run the diagnostics on the adapter in
System Verification mode. If an SRN is reported, use the
SRN to resolve the problem. If an SRN is not reported,
use the SCSI service hints in “General SCSI
Configuration Checks” on page 3 to resolve the problem.
662-802 G Description: Error log analysis indicates that multiple
attempts to reset the SCSI bus have timed out. Action:
Run the diagnostics on the adapter in System
Verification mode. If an SRN is reported, use the SRN to
resolve the problem. If an SRN is not reported, use the
SCSI service hints in “General SCSI Configuration
Checks” on page 3 to resolve the problem.
662-803 G Description: Error log analysis indicates that multiple
SCSI bus errors have occurred. Action: Run the
diagnostics on the adapter in System Verification mode.
If an SRN is reported, use the SRN to resolve the
problem. If an SRN is not reported, use the SCSI service
hints in “General SCSI Configuration Checks” on page 3
to resolve the problem.
663-101 D 663 Description: IBM ARTIC960RxD or RxF PCI Adapter
C94 Central Processing Unit test failure.
C95
663-102 D 663 Description: IBM ARTIC960RxD or RxF PCI Adapter
C94 Timer test failure.
C95

Chapter 32. SRNs 101-000 through 6C9-600 335


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
663-103 D 663 Description: IBM ARTIC960RxD or RxF PCI Adapter Bus
C94 Interface test failure.
C95
663-104 D C94 Description: IBM ARTIC960RxD or RxF PCI Adapter
663 Dynamic Random Access Memory test failure.
C95
663-105 D 663 Description: IBM ARTIC960RxD or RxF PCI Adapter
C94 Memory Protection test failure.
C95
663-106 D 663 Description: IBM ARTIC960RxD PCI Adapter Debug Port
C94 test failure.
C95
663-107 D C95 Description: Interface board wrap test failure.
66
C97
663-110 D C94 Description: IBM ARTIC960RxD or RxF PCI Adapter
663 Download Diagnostics test failure.
C95
663-123 D C95 Description: Interface board non-wrap test failure.
663
C94
663-150 D 663 Description: Device configuration failure.
software
227
663-151 D 663 Description: Device driver indicates a hardware failure.
software
227
663-152 D 663 Description: Failure and error in determining which type
of IBM ARTIC960RxD PCI Adapter.
663-153 D 663 Description: Error log analysis indicates a IBM
227 ARTIC960RxD or RxF PCI Adapter failure. Action: Use
C94 the errpt command to check error log.
software
663-154 D C94 Description: IBM ARTIC960RxD or RxF PCI Adapter
663 initialization failure.
C95
663-155 D 663 Description: IBM ARTIC960RxD or RxF PCI Adapter
C94 initialization failure.
C95
663-156 D C95 Description: IBM ARTIC960RxD or RxF PCI Adapter
663 initialization failure.
C94
663-157 D C98 Description: Cable wrap test failure.
C97
C95

336 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
664-111 D 664 Description: Unable to reserve device.
B88
664-112 D 664 Description: Unable to do configuration.
B88
664-113 D 664 Description: Unable to open the device driver.
B88
664-121 D 664 Description: The CD-ROM drive indicates an error.
664-122 D 664 Description: The CD-ROM drive indicates an error.
664-123 D 664 Description: The CD-ROM drive indicates an error.
664-125 D 664 Description: The CD-ROM drive indicates an error.
B88
664-126 D 664 Description: The CD-ROM drive indicates an error.
664-127 D 664 Description: The CD-ROM drive indicates an error.
664-128 D 664 Description: The CD-ROM drive indicates an error.
664-129 D 664 Description: The CD-ROM drive indicates an error.
664-150 D Test Disc Description: A media error was detected.
664
664-151 D 664 Description: A command timeout was detected.
B88
664-152 D 664 Description: A command reservation conflict was
detected.
664-162 D 664 Description: The CD-ROM drive indicates an error.
664-171 D 664 Description: Unable to reserve device.
664-172 D 664 Description: Unable to do configuration.
664-173 D 664 Description: Unable to open device driver.
664-175 D 664 Description: The CD-ROM drive indicates an error.
664-198 D 664 Description: Undefined error detected.
B88
664-199 D 664 Description: Undefined error detected.
664-211 D 664 Description: The LED test failed.
664-281 D 664 Description: No tone during audio test.
664-301 G 664 Description: Errors found during ELA.
664-302 G 664 Description: Errors found during ELA.
B88
667-101 D 667 Description: The PCI wrap test failed. Action: Go to
227 Chapter 18, “MAP 0270: SCSI RAID Problem Resolution
and Verification” on page 103.
667-102 D 667 Description: The POST indicates an adapter failure.
Action: Go to Chapter 18, “MAP 0270: SCSI RAID
Problem Resolution and Verification” on page 103.

Chapter 32. SRNs 101-000 through 6C9-600 337


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
667-103 D 667 Description: The POST indicates an adapter channel
failure. Action: Go to Chapter 18, “MAP 0270: SCSI
RAID Problem Resolution and Verification” on page 103.
667-104 D 190 Description: The POST indicates a defective cable.
667-105 D B3A Description: The POST indicates a defective backplane
or external enclosure.
667-106 D 722 Description: The POST indicates the last disk drive
reconnected caused a channel failure. Action: Go to
Chapter 18, “MAP 0270: SCSI RAID Problem Resolution
and Verification” on page 103.
667-108 D 221 Description: Enhanced error handling failure on bus.
667-109 D 667 Description: The NVRAM test indicates an adapter
failure. Action: Go to Chapter 18, “MAP 0270: SCSI
RAID Problem Resolution and Verification” on page 103.
667-110 D 722 Description: The disk reported a Predictive Failure
Analysis error (PFA). Action: Go to Chapter 18, “MAP
0270: SCSI RAID Problem Resolution and Verification”
on page 103.
667-111 D 722 Description: The disk drive has been failed by the
adapter. Action: Go to Chapter 18, “MAP 0270: SCSI
RAID Problem Resolution and Verification” on page 103.
667-112 G 722 Description: ELA indicates that the disk reported a hard
data error. Action: Go to Chapter 18, “MAP 0270: SCSI
RAID Problem Resolution and Verification” on page 103.
667-113 G 722 Description: ELA indicates that the disk reported a hard
equipment error. Action: Go to Chapter 18, “MAP 0270:
SCSI RAID Problem Resolution and Verification” on
page 103.
667-114 G E29 Description: ELA indicates a cache failure. Action: Go to
Chapter 18, “MAP 0270: SCSI RAID Problem Resolution
and Verification” on page 103.
667-115 G E30 Description: ELA indicates that the cache battery is
either low on power or has failed. Action: Go to
Chapter 18, “MAP 0270: SCSI RAID Problem Resolution
and Verification” on page 103.
667-116 D 667 Description: Failed to disable data scrub. Action: Go to
Chapter 18, “MAP 0270: SCSI RAID Problem Resolution
and Verification” on page 103.
667-117 D E29 Description: POST indicates cache failure. Action: Go to
Chapter 18, “MAP 0270: SCSI RAID Problem Resolution
and Verification” on page 103.
667-118 D E29 Description: NVRAM test indicates cache failure. Action:
Go to Chapter 18, “MAP 0270: SCSI RAID Problem
Resolution and Verification” on page 103.

338 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
667-119 D E29 Description: NVRAM test indicates that write cache is
missing. Action: Go to Chapter 18, “MAP 0270: SCSI
RAID Problem Resolution and Verification” on page 103.
667-120 D E29 Description: NVRAM test indicates that cache size is
invalid. Action: Go to Chapter 18, “MAP 0270: SCSI
RAID Problem Resolution and Verification” on page 103.
667-121 D E30 Description: Adapter test indicates that the cache battery
is low on power. Action: Go to Chapter 18, “MAP 0270:
SCSI RAID Problem Resolution and Verification” on
page 103.
667-122 D E30 Description: Adapter test indicates cache battery failure.
Action: Go to Chapter 18, “MAP 0270: SCSI RAID
Problem Resolution and Verification” on page 103.
667-123 D 667 Description: ELA indicates an adapter failure. Action: Go
to Chapter 18, “MAP 0270: SCSI RAID Problem
Resolution and Verification” on page 103.
667-124 D 221 Description: Enhanced error handling failure on PCI-PCI
Bridge.
667-125 D 667 Description: Enhanced error handling failure on adapter.
221
667-400 F 667 Description: POST indicates a channel failure. Action:
190 Go to Chapter 18, “MAP 0270: SCSI RAID Problem
B3A Resolution and Verification” on page 103.
722
667-701 G 667 Description: Error Log Analysis indicates an EEH error.
221
669-101 D 221 Description: Enhanced error handling failure on bus.
669-102 D 221 Description: Enhanced error handling failure on Eads
chip.
669-103 D 669 Description: Enhanced error handling failure on adapter.
669-201 D 669 Description: Configuration register test failure. Action:
Before going to MAP 210, look at the label on the
adapter. If the label is A-A, use SRN 66C-201 instead.
221
669-202 D 669 Description: I/O register test failure.
669-203 D 669 Description: Adapter memory test failure.
669-204 D 669 Description: Adapter initialization test failure.
669-205 D 669 Description: Internal loopback test failure.
669-206 D 669 Description: External wrap test failure (1000 Mbps).
669-701 G 669 Description: Error Log Analysis indicates that this device
failed to initialize because it is not the IBM version of this
adapter. AIX operating system cannot configure this
non-IBM version of the adapter.

Chapter 32. SRNs 101-000 through 6C9-600 339


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
669-702 G 669 Description: Error Log Analysis indicates that this device
failed to initialize due to a problem with the EEPROM on
the adapter.
669-703 G 669 Description: Error Log Analysis indicates that this device
has failed to initialize due to a self-test failure.
669-704 G 669 Description: Error Log Analysis indicates that this device
has failed to initialize due to firmware download error.
66C-101 D 221 Description: Enhanced error handling failure on bus.
66C-102 D 221 Description: Enhanced error handling failure on Eads
chip.
66C-103 D 66C Description: Enhanced error handling failure on adapter.
66C-201 D 66C Description: Configuration register test failure.
221
66C-202 D 66C Description: I/O register test failure.
66C-203 D 66C Description: Adapter memory test failure.
66C-204 D 66C Description: Adapter initialization test failure.
66C-205 D 66C Description: Internal loopback test failure.
66C-206 D 66C Description: External wrap test failure (1000 Mbps).
66C-207 D 66C Description: External wrap test failure (10 Mbps).
66C-208 D 66C Description: External wrap test failure (100 Mbps).
66C-702 G 66C Description: Error Log Analysis indicates that this device
failed to initialize due to a problem with the EEPROM on
the adapter.
66C-703 G 66C Description: Error Log Analysis indicates that this device
has failed to initialize due to a self-test failure.
66C-704 G 66C Description: Error Log Analysis indicates that this device
has failed to initialize due to firmware download error.
66D-101 D 66D Description: The PCI wrap test failed. Action: Go to
227 Chapter 18, “MAP 0270: SCSI RAID Problem Resolution
and Verification” on page 103.
66D-102 D 66D Description: The POST indicates an adapter failure.
E2A Action: Go to Chapter 18, “MAP 0270: SCSI RAID
Problem Resolution and Verification” on page 103.
66D-103 D 66D Description: The POST indicates an adapter channel
failure. Action: Go to Chapter 18, “MAP 0270: SCSI
RAID Problem Resolution and Verification” on page 103.
66D-104 D 190 Description: The POST indicates a defective cable.
66D-105 D B3A Description: The POST indicates a defective backplane
or external enclosure.

340 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
66D-106 D 722 Description: The POST indicates the last disk drive
reconnected caused a channel failure. Action: Go to
Chapter 18, “MAP 0270: SCSI RAID Problem Resolution
and Verification” on page 103.
66D-108 D 221 Description: Enhanced error handling failure on bus.
66D-109 D 66D Description: The test indicates an adapter failure. Action:
Go to Chapter 18, “MAP 0270: SCSI RAID Problem
Resolution and Verification” on page 103.
66D-110 D 722 Description: The disk reported a Predictive Failure
Analysis error (PFA). Action: Go to Chapter 18, “MAP
0270: SCSI RAID Problem Resolution and Verification”
on page 103.
66D-111 D 722 Description: The disk drive has been failed by the
adapter. Action: Go to Chapter 18, “MAP 0270: SCSI
RAID Problem Resolution and Verification” on page 103.
66D-112 G 722 Description: ELA indicates that the disk reported a hard
data error. Action: Go to Chapter 18, “MAP 0270: SCSI
RAID Problem Resolution and Verification” on page 103.
66D-113 G 722 Description: ELA indicates that the disk reported a hard
equipment error. Action: Go to Chapter 18, “MAP 0270:
SCSI RAID Problem Resolution and Verification” on
page 103.
66D-114 G E2A Description: ELA indicates a cache failure. Action: Go to
Chapter 18, “MAP 0270: SCSI RAID Problem Resolution
and Verification” on page 103.
66D-115 G E3A Description: ELA indicates that the cache battery is
either low on power or has failed. Action: Go to
Chapter 18, “MAP 0270: SCSI RAID Problem Resolution
and Verification” on page 103.
66D-116 D 66D Description: Failed to disable data scrub. Action: Go to
Chapter 18, “MAP 0270: SCSI RAID Problem Resolution
and Verification” on page 103.
66D-117 D E2A Description: POST indicates cache failure. Action: Go to
Chapter 18, “MAP 0270: SCSI RAID Problem Resolution
and Verification” on page 103.
66D-118 D E2A Description: Adapter test indicates a cache failure.
Action: Go to Chapter 18, “MAP 0270: SCSI RAID
Problem Resolution and Verification” on page 103.
66D-119 D E2A Description: Adapter test indicates that write cache is
missing. Action: Go to Chapter 18, “MAP 0270: SCSI
RAID Problem Resolution and Verification” on page 103.
66D-120 D E2A Description: Adapter test indicates that cache size is
invalid. Action: Go to Chapter 18, “MAP 0270: SCSI
RAID Problem Resolution and Verification” on page 103.

Chapter 32. SRNs 101-000 through 6C9-600 341


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
66D-121 D E3A Description: Adapter test indicates that the cache battery
is low on power. Action: Go to Chapter 18, “MAP 0270:
SCSI RAID Problem Resolution and Verification” on
page 103.
66D-122 D E3A Description: Adapter test indicates cache battery failure.
Action: Go to Chapter 18, “MAP 0270: SCSI RAID
Problem Resolution and Verification” on page 103.
66D-123 D 66D Description: ELA indicates an adapter failure. Action: Go
to Chapter 18, “MAP 0270: SCSI RAID Problem
Resolution and Verification” on page 103.
66D-124 D 221 Description: Enhanced error handling failure on PCI-PCI
Bridge.
66D-125 D 66D Description: Enhanced error handling failure on adapter.
221
66D-400 F 66D Description: The POST test indicates a channel failure.
190 Action: Go to Chapter 18, “MAP 0270: SCSI RAID
B3A Problem Resolution and Verification” on page 103.
722
66D-701 G 66D Description: Error Log Analysis indicates an EEH error.
221
66E-100 D 66E Description: Unable to configure the parent device.
66E-102 D 66E Description: SCSI command Inquiry has failed. Unable
to get Additional Vital Product Data.
66E-103 D 66E Description: SCSI command Reserve has failed.
66E-104 D 66E Description: SCSI command Mode Sense has failed.
66E-105 D 66E Description: SCSI command Mode Select has failed.
66E-106 D 66E Description: SCSI command Allow Media Removal has
failed.
66E-107 D 66E Description: SCSI command Prevent Media Removal
has failed.
66E-108 D 66E Description: SCSI command Start Stop Unit has failed.
66E-109 D 66E Description: SCSI command Test Unit Ready has failed.
66E-10A D 66E Description: SCSI command Send Diagnostic has
failed.
66E-10B D 66E Description: SCSI command Release has failed.
66E-10F D 66E Description: Undetermined hardware error has occurred.
66E-200 D 66E Description: Unable to configure the device.
B88
66E-201 D media Description: DVD-RAM drive is unable to eject the tray.
66E Action: Verify that no external object prevents the drive
from ejecting the tray. Verify that no media is stuck
inside the drive. Otherwise, use MAP-0210.

342 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
66E-202 D media Description: DVD-RAM drive is unable to load the tray.
66E Action: Verify that no external object prevents the drive
from loading the tray. Verify that the Test Media is
inserted properly in the tray. Otherwise, use MAP-0210.
66E-203 D media Description: DVD-RAM drive is unable to detect the Test
66E Media. Action: Verify that the Test Media is inserted
properly. Clean the drive. Run the test with another Test
Media. Otherwise , use MAP-0210.
66E-204 D 66E Description: A SCSI reservation conflict has occurred.
B88
66E-205 D media Description: The Random Write/Read/Compare Test
66E has detected a medium error while testing the DVD-RAM
Test Media. Action: Run Diagnostic on this drive with
another DVD-RAM Test Media. Use MAP-0210.
66E-206 D 66E Description: The Random Write/Read/Compare Test
media has detected a hardware error while testing the
DVD-RAM Test Media. Action: Run Diagnostic on this
drive with another DVD-RAM Test Media. Use
MAP-0210.
66E-207 D media Description: The Random Read Test has detected a
66E medium error while testing the CD-ROM Test Media.
Action: Run Diagnostic on this drive with another
CD-ROM Test Media. Use MAP-0210.
66E-208 D 66E Description: The Random Read Test has detected a
media hardware error while testing the CD-ROM Test Media.
Action: Run Diagnostic on this drive with another
CD-ROM Test Media.Use MAP-0210.
66E-209 D media Description: DVD-RAM drive is unable to determine the
66E media type. Action: Verify that the proper Test Media is
inserted. Clean the drive. Run Diagnostic on this drive
with another Test Media. Use MAP-0210.
66E-20A D media Description: DVD-RAM drive has faulty
66E write-protect-detection mechanism. Action: Verify that the
DVD-RAM Test Media is not write-protected. Run
Diagnostic on this drive with another DVD-RAM Test
Media. Use MAP-0210.
66E-20B D media Description: DVD-RAM drive has detected a media error.
66E Action: Verify that the DVD-RAM Test Media is inserted
properly. Run Diagnostic on this drive with another
DVD-RAM Test Media. If the test fails with the new test
media, use MAP-0210 to replace thre defective
DVD-ROM drive.
66E-300 D 66E Description: SCSI command timeout has occurred.
B88
190

Chapter 32. SRNs 101-000 through 6C9-600 343


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
66E-301 D B88 Description: Description: Unit Attention has occurred.
190
66E
66E-700 G 66E Description: ELA indicates an irrecoverable hardware
error.
66E-701 G 66E Description: ELA indicates an undetermined hardware
error.
670-102 D 670 Description: 18.2GB Differential SCSI disk drive problem.
to
670-114
670-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
670-117 D 670 Description: A write-protect error occurred.
670-118 D 670 Description: A SCSI command time-out.
B88
670-120 D 670 Description: A SCSI error.
to
670-124
670-126 D 670 Description: A software error was caused by a hardware
B88 failure.
670-128 G 670 Description: The error log analysis indicates a hardware
failure.
670-129 G 190 Description: Error log analysis indicates a SCSI bus
670 problem.
B88
software
670-130 G 670 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
670-132 D 670 Description: A disk drive hardware error occurred.
670-134 D B88 Description: The adapter failed to configure.
software
670-135 D 670 Description: The device failed to configure.
B88
software
670-136 D 670 Description: The certify operation failed.
670-137 D 670 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
671-102 D 671 Description: 18.2GB Differential SCSI disk drive problem.
to
671-114

344 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
671-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
671-117 D 671 Description: A write-protect error occurred.
671-118 D 671 Description: A SCSI command time-out.
B88
671-120 D 671 Description: A SCSI error.
to
671-124
671-126 D 671 Description: A software error was caused by a hardware
B88 failure.
671-128 G 671 Description: The error log analysis indicates a hardware
failure.
671-129 G 190 Description: Error log analysis indicates a SCSI bus
671 problem.
B88
software
671-130 G 671 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
671-132 D 671 Description: A disk drive hardware error occurred.
671-134 D B88 Description: The adapter failed to configure.
software
671-135 D 671 Description: The device failed to configure.
B88
software
671-136 D 671 Description: The certify operation failed.
671-137 D 671 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
672-102 D 672 Description: 18.2 GB Differential SCSI disk drive
to problem.
672-114
672-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
672-117 D 672 Description: A write-protect error occurred.
672-118 D 672 Description: A SCSI command time-out.
B88
672-120 D 672 Description: A SCSI error.
to
672-124

Chapter 32. SRNs 101-000 through 6C9-600 345


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
672-126 D 672B88 Description: A software error was caused by a hardware
failure.
672-128 G 672 Description: The error log analysis indicates a hardware
failure.
672-129 G 190 Description: Error log analysis indicates a SCSI bus
672 problem.
B88
software
672-130 G 672 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
672-132 D 672 Description: A disk drive hardware error occurred.
672-134 D B88 Description: The adapter failed to configure.
software
672-135 D 672 Description: The device failed to configure.
B88
software
672-136 D 672 Description: The certify operation failed.
672-137 D 672 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
673-102 D 673 Description: 18.2GB Differential SCSI disk drive problem.
to
673-114
673-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
673-117 D 673 Description: A write-protect error occurred.
673-118 D 673 Description: A SCSI command time-out.
B88
673-120 D 673 Description: A SCSI error.
to
673-124
673-126 D 673B88 Description: A software error was caused by a hardware
failure.
673-128 G 673 Description: The error log analysis indicates a hardware
failure.
673-129 G 190 Description: Error log analysis indicates a SCSI bus
673 problem.
B88
software
673-130 G 673 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.

346 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
673-132 D 673 Description: A disk drive hardware error occurred.
673-134 D B88 Description: The adapter failed to configure.
software
673-135 D 673 Description: The device failed to configure.
B88
software
673-136 D 673 Description: The certify operation failed.
673-137 D 673 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
674-101 D 674 Description: IBM ARTIC960Rx PCI Adapter Central
C94 Processing Unit (CPU) test failure.
C95
674-102 D 674 Description: IBM ARTIC960Rx PCI Adapter Timer test
C94 failure.
C95
674-103 D 674 Description: IBM ARTIC960Rx PCI Adapter Bus Interface
C94 test failure.
C95
674-104 D C94 Description: IBM ARTIC960Rx PCI Adapter Dynamic
674 Random Access Memory (DRAM) test failure.
C95
674-105 D 674 Description: IBM ARTIC960Rx PCI Adapter Memory
C94 Protection test failure.
C95
674-106 D 674 Description: IBM ARTIC960Rx PCI Adapter Debug Port
C94 test failure.
C95
674-107 D C95 Description: Interface board wrap test failure.
674
C97
674-110 D C94 Description: IBM ARTIC960Rx PCI Adapter Download
674 Diagnostics test failure.
C95
674-123 D C95 Description: Interface board non-wrap test failure.
C97
674-150 D 674 Description: Device configuration failure.
software
227
674-151 D 674 Description: Device driver indicates a hardware failure.
software
227
674-152 D 674 Description: Failure and error in determining which type
of IBM ARTIC960Rx PCI Adapter.

Chapter 32. SRNs 101-000 through 6C9-600 347


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
674-153 D 674 Description: Error log analysis indicates a IBM
227 ARTIC960Rx PCI Adapter failure. Action: Use the errpt
C94 command to check error log.
software
674-154 D C94 Description: IBM ARTIC960Rx PCI Adapter initialization
674 failure.
C95
674-155 D 674 Description: IBM ARTIC960Rx PCI Adapter initialization
C94 failure.
C95
674-156 D C95 Description: IBM ARTIC960Rx PCI Adapter initialization
674 failure.
C94
674-157 D C97 Description: Cable wrap test failure.
C95
675-101 D 675 Description: IBM ARTIC960Hx Adapter Central
C94 Processing Unit (CPU) test failure.
C95
675-102 D 675 Description: IBM ARTIC960Hx Adapter Timer test failure.
C94
C95
675-103 D 675 Description: IBM ARTIC960Hx Adapter Bus Interface test
C94 failure.
C95
675-104 D C94 Description: IBM ARTIC960Hx Adapter Dynamic
675 Random Access Memory (DRAM) test failure.
C95
675-105 D 675 Description: IBM ARTIC960Hx Adapter Memory
C94 Protection test failure.
C95
675-106 D 675 Description: IBM ARTIC960Hx Adapter Debug Port test
C94 failure.
C95
675-107 D C95 Description: Interface board wrap test failure.
675
C97
675-110 D C94 Description: IBM ARTIC960Hx Adapter Download
675 Diagnostics test failure.
C95
675-123 D C95 Description: Interface board non-wrap test failure.
675
C94
675-150 D 675 Description: Device configuration failure.
software
227

348 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
675-151 D 675 Description: Device driver indicates a hardware failure.
software
227
675-152 D 675 Description: Failure and error in determining which type
of IBM ARTIC960Hx Adapter.
675-153 D 675 Description: Error log analysis indicates a IBM
227 ARTIC960Hx Adapter failure. Action: Use the errpt
C94 command to check error log.
software
675-154 D C94 Description: IBM ARTIC960Hx Adapter initialization
675 failure.
C95
675-155 D 675 Description: IBM ARTIC960Hx Adapter initialization
C94 failure.
C95
675-156 D C95 Description: IBM ARTIC960Hx Adapter initialization
675 failure.
C94
675-157 D C98 Description: Cable wrap test failure.
C97
C95
677-101 D 677 Description: The Fibre Channel Adapter configuration
failed.
677-102 D 677 Description: The Reset test failed.
677-103 D 677 Description: The Register test failed.
677-104 D 677 Description: The SRAM test failed.
677-105 D 677 Description: The Internal Wrap test failed.
677-106 D 677 Description: The Gigabaud Link Module (GLM) Wrap
Test Failure.
677-107 D 677 Description: The External Wrap test failed.
677-108 D 221 Description: Enhanced Error Handling Failure on bus.
677-109 D 221 Description: Enhanced Error Handling Failure on EADs
chip.
677-110 D 677 Description: Enhanced Error Handling Failure on
adapter.
677-201 D 677 Description: The Configuration Register test failed.
221
677-202 D 677 Description: The Interrupt test failed.
221
677-203 D 677 Description: The PCI Wrap test failed.
221

Chapter 32. SRNs 101-000 through 6C9-600 349


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
677-204 D 677 Description: The DMA test failed.
221
677-205 D 677 Description: I/O error on a read/write operation.
221
677-701 G 677 Description: Error log analysis indicates that an error has
221 occurred with the adapter.
677-703 G 677 Description: Error log analysis indicates that an unknown
adapter error has occurred.
677-704 G 677 Description: Error log analysis indicates that an adapter
error has occured.
678-098 J 678 Description: Tape drive indicates an error.
678-099 J 678 Description: Tape drive not found.
B88
678-101 D 678 Description: Timeout while attempting to communicate
with SCSI device.
678-102 D 678 Description: The SCSI device indicates busy.
678-103 D 678 Description: The SCSI device indicates a reservation
conflict.
678-104 D 678 Description: The SCSI device indicates a check
condition.
678-105 D 678 Description: An error is detected in request sense data.
678-107 D 678 Description: Sense data from the SCSI drive has
unexpected data.
678-110 D 678 Description: The Reserve command failed.
678-111 D 678 Description: Invalid condition from the drive after a
reserve.
678-112 D 678 Description: The write-protect sensor test failed.
678-113 D 678 Description: Invalid condition from drive after a request
sense.
678-114 D 678 Description: Timeout while attempting to communicate
with the SCSI device.
678-120 D 678 Description: The Inquiry command failed.
678-130 D 678 Description: The Load command failed.
media
678-134 D B88 Description: The adapter failed to configure.
software
678-135 D 678 Description: The Unload command failed.
media
678-140 D 678 Description: The Mode Select command failed.
678-150 D 678 Description: The Test Unit Ready command failed.
media

350 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
678-160 D 678 Description: The Send Diagnostic command failed.
media
678-161 D 678 Description: Invalid condition from the drive after a
B88 reserve.
678-163 D 678 Description: Invalid condition from the drive after a
B88 request sense.
678-164 D 678 Description: Timeout while attempting to communicate
B88 with the SCSI device.
678-165 D 678 Description: Write, Read and Compare Test failed.
B88
276
678-166 D 678 Description: Unable to configure the device.
B88
software
678-167 D 678 Description: An unexpected SCSI error occurred.
B88
678-168 D B88 Description: The adapter failed to configure.
software
678-169 D 678 Description: The Send Diagnostic command failed.
media
678-170 D 678 Description: The Read, Write and Compare test failed.
B88
media
678-180 D 678 Description: The Load command failed.
media
678-185 D 678 Description: The Unload command failed.
media
678-190 D 678 Description: The Mode Select command failed.
678-200 D 678 Description: The Test Unit Ready command failed.
media
678-201 G 678 Description: Error diagnosed from error log analysis.
B88
678-210 D 678 Description: The device configuration failed.
B88
678-211 D 678 Description: The device open failed.
B88
678-220 D 678 Description: The Release command failed.
678-230 D 678 Description: The Request Sense command failed.
678-240 D 678 Description: The Openx command failed.
678-260 D 678 Description: The device configuration failed.
678-261 D 678 Description: The device open failed.

Chapter 32. SRNs 101-000 through 6C9-600 351


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
678-300 D 678 Description: The device configuration failed.
software
678-310 D B88 Description: SCSI adapter configuration failed.
678
software
678-320 G 678 Description: Error log analysis indicates a failure.
media
678-411 D 678 Description: A reservation conflict occurred.
to B88
678-423 software
678-511 D 678 Description: The drive returned bad or non-extended
to B88 sense data.
678-523
678-611 D 678 Description: An adapter or bus I/O error occurred.
to B88
678-623 software
678-711 D 678 Description: A device timeout error occurred.
to B88
678-723 software
679-102 D 679 Description: An unrecoverable media error occurred.
679-104 D 679 Description: The motor failed to restart.
679-105 D 679 Description: The drive did not become ready.
679-106 D 679 Description: The electronics card test failed.
679-108 D 679 Description: The bus test failed.
679-110 D 679 Description: The media format is corrupted.
679-112 D 679 Description: The diagnostic test failed.
679-114 D 679 Description: An unrecoverable hardware error.
679-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
679-117 D 679 Description: A write-protect error occurred.
679-118 D 679 Description: A SCSI command time-out occurred.
B88
679-120 D 679 Description: A SCSI busy or command error.
679-122 D 679 Description: A SCSI reservation conflict error.
679-124 D 679 Description: A SCSI check condition error occurred.
679-126 D 679 Description: A software error was caused by a hardware
B88 failure.
679-128 G 679 Description: The error log analysis indicates a hardware
failure.

352 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
679-129 G 190 Description: Error log analysis indicates a SCSI bus
679 problem.
B88
software
679-130 G 679 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
679-132 D 679 Description: A disk drive hardware error occurred.
679-134 D B88 Description: The adapter failed to configure.
software
679-135 D 679 Description: The device failed to configure.
B88
software
679-136 D 679 Description: The certify operation failed.
679-137 D 679 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
67B-100 D 67B Description: POST failed: Catastrophic error detected.
67B-601 G 11A Description: ELA indicates a low battery warning.
67B-602 G 67B Description: ELA indicates a mesh violation - tamper.
67B-603 G 67B Description: ELA indicates the coprocessor is held in a
reset condition.
67B-604 G 67B Description: ELA indicates a +3, +5, or +12 V
over-voltage condition.
67B-605 G 67B Description: ELA indicates an out-of-temperature
specification.
67B-606 G 67B Description: ELA indicates a X-ray or dead battery
condition.
67B-607 G 67B Description: ELA indicates: Intrusion latch..
67E-001 D 67E Description: Adapter problem.
221
Monitor/
Cable
67E-002 D 67E Description: Display problem.
Monitor/
Cable
67E-003 D software Description: Software error.
67E
67E-004 D 67E Description: The monitor test failed.
Monitor/
Cable
681-102 D 681 Description: An unrecoverable media error occurred.
681-104 D 681 Description: The motor failed to restart.

Chapter 32. SRNs 101-000 through 6C9-600 353


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
681-105 D 681 Description: The drive did not become ready.
681-106 D 681 Description: The electronics card test failed.
681-108 D 681 Description: The bus test failed.
681-110 D 681 Description: The media format is corrupted.
681-112 D 681 Description: The diagnostic test failed.
681-114 D 681 Description: An unrecoverable hardware error.
681-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
681-117 D 681 Description: A write-protect error occurred.
681-118 D 681 Description: A SCSI command time-out occurred.
B88
681-120 D 681 Description: A SCSI busy or command error.
681-122 D 681 Description: A SCSI reservation conflict error.
681-124 D 681 Description: A SCSI check condition error occurred.
681-126 D 681 Description: A software error was caused by a hardware
B88 failure.
681-128 G 681 Description: The error log analysis indicates a hardware
failure.
681-129 G 190 Description: Error log analysis indicates a SCSI bus
681 problem.
B88
software
681-130 G 681 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
681-132 D 681 Description: A disk drive hardware error occurred.
681-134 D B88 Description: The adapter failed to configure.
software
681-135 D 681 Description: The device failed to configure.
B88
software
681-136 D 681 Description: The certify operation failed.
681-137 D 681 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
681-138 D 681 Description: Error log analysis indicates that the disk
drive is operating at a higher than recommended
temperature. Action: Check to be sure none of the air
passages in the system covers are blocked, that no
other system environmental warnings are occurring.
Otherwise, use MAP 210.

354 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
682-111 D 682 Description: Unable to reserve device.
B88
682-112 D 682 Description: Unable to do configuration.
B88
682-113 D 682 Description: Unable to open the device driver.
B88
682-121 D 682 Description: The CD-ROM drive indicates an error.
682-122 D 682 Description: The CD-ROM drive indicates an error.
682-123 D 682 Description: The CD-ROM drive indicates an error.
682-125 D 682 Description: The CD-ROM drive indicates an error.
B88
682-126 D 682 Description: The CD-ROM drive indicates an error.
682-127 D 682 Description: The CD-ROM drive indicates an error.
682-128 D 682 Description: The CD-ROM drive indicates an error.
682-129 D 682 Description: The CD-ROM drive indicates an error.
682-150 D Test Disc Description: A media error was detected.
682
682-151 D 682 Description: A command timeout was detected.
B88
682-152 D 682 Description: A command reservation conflict was
detected.
682-162 D 682 Description: The CD-ROM drive indicates an error.
682-171 D 682 Description: Unable to reserve device.
682-172 D 682 Description: Unable to do configuration.
682-173 D 682 Description: Unable to open device driver.
682-175 D 682 Description: The CD-ROM drive indicates an error.
682-198 D 682 Description: Undefined error detected.
B88
682-199 D 682 Description: Undefined error detected.
682-211 D 682 Description: The LED test failed.
682-281 D 682 Description: No tone during audio test.
682-301 G 682 Description: Errors found during ELA.
682-302 G 682 Description: Errors found during ELA.
B88
683-128 G 683 Description: Error Log Analysis Indicates hardware
failure VSS2105 Model B09.
685-001 D 685 Description: RGB_SCREEN_USER_FAIL
Monitor/
cable

Chapter 32. SRNs 101-000 through 6C9-600 355


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
685-040 D 685 Description: STATUS_POLL_TIMEOUT_ERROR
227
Monitor/
cable
685-041 D 685 Description: CRC_POLL_TIMEOUT_ERROR
227
Monitor/
cable
685-060 D software Description: SVC_AIDS_INPUT_ERROR
685
685-081 D software Description: LOOP_COUNT_WAS_ZERO
685
685-082 D software Description: INVALID_TU_NUMBER
685
685-0B0 D software Description: ROM test failed.
685
685-0B1 D software Description: ROM test failed.
685
685-0D0 D softwar Description: INTERNAL_ERROR_DATA_SIZE_0
685
685-0D1 D software Description: INTERNAL_ERROR_DATA_SIZE_1
685
685-0D2 D software Description: INTERNAL_ERROR_DATA_SIZE_2
685
685-0D3 D software Description: INTERNAL_ERROR_DATA_SIZE_3
685
685-0D5 D software Description: ODM INIT FAILED
685
685-0D6 D software Description: ODM_OBJECT_SEARCH_FAILED
685
685-0D8 D software Description: ODM_GET_OBJECT_FAILED
685
685-0D9 D software Description: ODM_TERM_FAILED
685
685-0DB D software Description: ILLEGAL_RESOLUTION_SPECIFIED
685
685-0E5 D software Description:
685 AIXGSC_MGA_START_INTERRUPT_FAILED
685-0E6 D software Description:
685 AIXGSC_MGA_STOP_INTERRUPT_FAILED
685-0E7 D software Description: MDD_OPEN_BUS_FAILED
685

356 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
685-0E8 D software Description: MDD_IOCTL_ERROR
685
685-0E9 D software Description: OPEN_RCM_ERROR
685
685-0EA D software Description: IOCTL_GSC_HANDLE_FAILED
685
685-0EB D software Description: AIXGSC_MAKE_GP_FAILED
685
685-0EC D software Description: AIXGSC_UNMAKE_GP_FAILED
685
685-0ED D software Description: DEVICE_BUSY_ERROR
685
685-0EE D software Description: AIXGSC_MGA_SET_DISPLAY_FAILED
685
685-100 D 685 Description: REG_32_BIT_PRTN_ERROR
227
Monitor/
cable
685-101 D 685 Description: REG_32_BIT_ADDR_UNIQ_ERROR
227
Monitor/
cable
685-102 D 685 Description: REG_8_BIT_PTRN_ERROR
227
Monitor/
cable
685-103 D 685 Description: REG_8_BIT_ADDR_UNIQ_ERROR
227
Monitor/
cable
685-104 D 685 Description: CRTC_REGS_PTRN_ERROR
227
Monitor/
cable
685-105 D 685 Description: CRTC_REGS_ADDR_UNIQ_ERROR
227
Monitor/
cable
685-106 D 685 Description: CRTCEXT_REGS_PTRN_ERROR
227
Monitor/
cable

Chapter 32. SRNs 101-000 through 6C9-600 357


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
685-107 D 685 Description: CRTCEXT_REGS_ADDR_UNIQ_ERROR
227
Monitor/
cable
685-108 D 685 Description: RAMDAC_REGS_PTRN_ERROR
227
Monitor/
cable
685-109 D 685 Description: RAMDAC_REGS_ADDR_UNIQ_ERROR
227
Monitor/
cable
685-10A D 685 Description: PALETTE_REGS_PTRN_ERROR
227
Monitor/
cable
685-10B D 685 Description: PALETTE_REGS_ADDR_UNIQ_ERROR
227
Monitor/
cable
685-200 D 685 Description: ROM test failed.
227
685-201 D 685 Description: ROM test failed.
227
685-202 D 685 Description: ROM test failed.
227
685-203 D 685 Description: ROM test failed.
227
685-204 D 685 Description: ROM test failed.
227
685-205 D 685 Description: ROM test failed.
227
685-206 D 685 Description: ROM test failed.
227
685-207 D 685 Description: ROM test failed.
227
685-208 D 685 Description: ROM test failed.
227
685-209 D 685 Description: ROM test failed.
227
685-20B D 685 Description: ROM test failed.
227

358 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
685-400 D 685 Description: SGRAM_RED_SCREEN_ERROR
227
Monitor/
cable
685-401 D 685 Description: SGRAM_GREEN_SCREEN_ERROR
227
Monitor/
cable
685-402 D 685 Description: SGRAM_BLUE_SCREEN_ERROR
227
Monitor/
cable
685-403 D 685 Description: SGRAM_WHITE_SCREEN_ERROR
227
Monitor/
cable
685-404 D 685 Description:
227 SGRAM_INCREMENTING_SCREEN_ERROR
Monitor/
cable
685-500 D 685 Description: BLIT_TEST_ERROR_640 x 480
227
Monitor/
cable
685-501 D 685 Description: BLIT_TEST_ERROR_800 x 600
227
Monitor/
cable
685-502 D 685 Description: BLIT_TEST_ERROR_1024 x 768
227
Monitor/
cable
685-503 D 685 Description: BLIT_TEST_ERROR_1280 x 1024
227
Monitor/
cable
685-504 D software Description: INTERNAL_ERROR_DATA_SIZE_4
685
685-600 D 685 Description: DRAW_TEST_ERROR_640 x 480_A
227
Monitor/
cable
685-601 D 685 Description: DRAW_TEST_ERROR_800 x 600_A
227
Monitor/
cable

Chapter 32. SRNs 101-000 through 6C9-600 359


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
685-602 D 685 Description: DRAW_TEST_ERROR_1024 x 768_A
227
Monitor/
cable
685-603 D 685 Description: DRAW_TEST_ERROR_1280 x 1024_A
227
Monitor/
cable
685-604 D 685 Description: INTERNAL_ERROR_DATA_SIZE_5
227
Monitor/
cable
685-605 D 685 Description: DRAW_TEST_ERROR_640 x 480_B
227
Monitor/
cable
685-606 D 685 Description: DRAW_TEST_ERROR_800 x 600_B
227
Monitor/
cable
685-607 D 685 Description: DRAW_TEST_ERROR_1024 x 768_B
227
Monitor/
cable
685-608 D 685 Description: DRAW_TEST_ERROR_1280 x 1024_B
227
Monitor/
cable
685-609 D software Description: INTERNAL_ERROR_DATA_SIZE_6
685
685-60A D 685 Description: DRAW_TEST_ERROR_640 x 480_C
227
Monitor/
cable
685-60B D 685 Description: DRAW_TEST_ERROR_800 x 600_C
227
Monitor/
cable
685-60C D 685 Description: DRAW_TEST_ERROR_1024 x 768_C
227
Monitor/
cable
685-60D D 685 Description: DRAW_TEST_ERROR_1280 x 1024_C
227
Monitor/
cable

360 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
685-60E D software Description: INTERNAL_ERROR_DATA_SIZE_7
685
686-114 D 686 Description: The register verification test failed.
686-124 D 686 Description: The adapter RAM verification test failed.
686-152 D 686 Description: The data wrap communication test failed.
D57
686-153 D 686 Description: The modem control line test failed.
686-252 D 686 Description: The data wrap communication test failed.
686-253 D 686 Description: The modem control line test failed.
686-501 D 686 Description: Adapter Reset failed
686-511 D 686 Description: Adapter to host memory test failed (byte tag
test).
686-512 D 686 Description: Adapter to host memory test failed (word tag
test).
686-513 D 686 Description: Adapter to host memory test failed (byte
pattern test).
686-514 D 686 Description: Adapter to host memory test failed (word
pattern test).
686-521 D 686 Description: Adapter BIOS POST CPU failed.
686-522 D 686 Description: Adapter BIOS POST Checksum failed.
686-523 D 686 Description: Adapter BIOS POST Timer failed.
686-524 D 686 Description: Adapter BIOS POST RAM failed.
686-526 D 686 Description: Adapter BIOS POST Async Ports failed.
686-527 D 686 Description: Adapter BIOS test failed.
686-528 D 686 Description: Adapter BIOS Reset failed.
686-529 D 686 Description: Adapter BIOS Download failed.
686-531 D 686 Description: Adapter BIOS Command failed.
686-533 D 686 Description: Adapter BIOS Timer test failed.
686-534 D 686 Description: Adapter BIOS RAM test failed.
686-541 D 686 Description: Port async internal loopback test failed
(general).
686-542 D 686 Description: Port async internal loopback test failed (no
response from the port).
686-551 D 686 Description: Port async external loopback test failed
(general).
686-552 D 686 Description: Port async external loopback test failed
(data signals).
686-553 D 686 Description: Port async external loopback test failed
(control signals).

Chapter 32. SRNs 101-000 through 6C9-600 361


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
686-554 D 686 Description: Port async external loopback test failed
(modem signals).
686-555 D 686 Description: Port async external loopback test failed (no
response from port).
686-901 D software Description: An unexpected error occurred that can be
to 686 attributed to software or hardware. Action: Run
686-920 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 686; otherwise,
suspect a software problem.
686-921 D 686 Description: The adapter failed to configure.
software
686-922 D software Description: An unexpected error occurred that can be
to 686 attributed to software or hardware. Action: Run
686-924 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 686; otherwise,
suspect a software problem.
686-925 D 686 Description: The adapter failed to configure software
686-926 D software Description: An unexpected error occurred that can be
to 686 attributed to software or hardware. Action: Run
686-950 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 686; otherwise,
suspect a software problem.
687-111 D 687 Description: The controller register test failed.
687-114 D 687 Description: The register verification test failed.
687-124 D 687 Description: The adapter RAM verification test failed.
687-144 D 687 Description: The sync line test failed.
687-152 D 837 Description: The data wrap communication test failed.
684
687
152
687-153 D 687 Description: The modem control line test failed.
687-244 D 687 Description: The sync line test failed.
687-252 D 687 Description: The data wrap communication test failed.
687-253 D 687 Description: The modem control line test failed.
687-501 D 687 Description: Adapter Reset failed.
687-502 D 687 Description: Adapter Fuse failed.

362 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
687-511 D 687 Description: Adapter to host memory test failed (byte tag
test).
687-512 D 687 Description: Adapter to host memory test failed (word tag
test).
687-513 D 687 Description: Adapter to host memory test failed (byte
pattern test).
687-514 D 687 Description: Adapter to host memory test failed (word
pattern test).
687-521 D 687 Description: Adapter BIOS POST CPU failed.
687-522 D 687 Description: Adapter BIOS POST Checksum failed.
687-523 D 687 Description: Adapter BIOS POST Timer failed.
687-524 D 687 Description: Adapter BIOS POST RAM failed.
687-525 D 687 Description: Adapter BIOS POST Sync Line failed.
687-527 D 687 Description: Adapter BIOS test failed.
687-528 D 687 Description: Adapter BIOS Reset failed.
687-529 D 687 Description: Adapter BIOS Download failed.
687-531 D 687 Description: Adapter BIOS Command failed.
687-533 D 687 Description: Adapter BIOS Timer test failed.
687-534 D 687 Description: Adapter BIOS RAM test failed.
687-541 D 687 Description: Port sync internal loopback test failed.
687-551 D 687 Description: Port sync external loopback test failed.
687-600 D 837 Description: 232RAN status test failed.
687-700 D 684 Description: 422RAN status test failed.
687-901 D software Description: An unexpected error occurred that can be
to 687 attributed to software or hardware. Action: Run
687-920 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 687; otherwise,
suspect a software problem.
687-921 D software Description: The adapter failed to configure.
687
687-922 D software Description: An unexpected error occurred that can be
to 687 attributed to software or hardware. Action: Run
687-924 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 687; otherwise,
suspect a software problem.
687-925 D 687 Description: The adapter failed to configure.
software

Chapter 32. SRNs 101-000 through 6C9-600 363


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
687-926 D software Description: An unexpected error occurred that can be
to 687 attributed to software or hardware. Action: Run
687-950 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 687; otherwise,
suspect a software problem.
689-102 D 689 Description: An unrecoverable media error occurred.
689-104 D 689 Description: The motor failed to restart.
689-105 D 689 Description: The drive did not become ready.
689-106 D 689 Description: The electronics card test failed.
689-108 D 689 Description: The bus test failed.
689-110 D 689 Description: The media format is corrupted.
689-112 D 689 Description: The diagnostic test failed.
689-114 D 689 Description: An unrecoverable hardware error.
689-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
689-117 D 689 Description: A write-protect error occurred.
689-118 D 689 Description: A SCSI command time-out occurred.
B88
689-120 D 689 Description: A SCSI busy or command error.
689-122 D 689 Description: A SCSI reservation conflict error.
689-124 D 689 Description: A SCSI check condition error occurred.
689-126 D 689 Description: A software error was caused by a hardware
B88 failure.
689-128 G 689 Description: The error log analysis indicates a hardware
failure.
689-129 G 190 Description: Error log analysis indicates a SCSI bus
689 problem.
B88
software
689-130 G 689 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
689-132 D 689 Description: A disk drive hardware error occurred.
689-134 D B88 Description: The adapter failed to configure.
software
689-135 D 689 Description: The device failed to configure.
B88
software
689-136 D 689 Description: The certify operation failed.

364 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
689-137 D 689 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
68C-101 D 68C Description: Timeout while attempting to communicate
with SCSI device.
68C-102 D 68C Description: The SCSI device indicates busy.
68C-103 D 68C Description: The SCSI device indicates a reservation
conflict.
68C-104 D 68C Description: The SCSI device indicates a check
condition.
68C-105 D 68C Description: An error is detected in request sense data.
68C-107 D 68C Description: Sense data from the SCSI drive has
unexpected data.
68C-110 D 68C Description: The Reserve command failed.
68C-111 D 68C Description: Invalid condition from the drive after a
reserve.
68C-112 D 68C Description: The write-protect sensor test failed.
68C-113 D 68C Description: Invalid condition from drive after a request
sense.
68C-114 D 68C Description: Timeout while attempting to communicate
with the SCSI device.
68C-120 D 68C Description: The Inquiry command failed.
68C-130 D 68C Description: The Load command failed.
media
68C-134 D B88 Description: The adapter failed to configure.
software
68C-135 D 68C Description: The Unload command failed.
media
68C-140 D 68C Description: The Mode Select command failed.
68C-150 D 68C Description: The Test Unit Ready command failed.
media
68C-160 D 68C Description: The Send Diagnostic command failed.
media
68C-161 D 68C Description: Invalid condition from the drive after a
B88 reserve.
68C-163 D 68C Description: Invalid condition from the drive after a
B88 request sense.
68C-164 D 68C Description: Timeout while attempting to communicate
B88 with the SCSI device.
68C-165 D 68C Description: Write, Read and Compare Test failed.
B88
276

Chapter 32. SRNs 101-000 through 6C9-600 365


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
68C-166 D 68C Description: Unable to configure the device.
B88
software
68C-167 D 68C Description: An unexpected SCSI error occurred.
B88
68C-168 D B88 Description: The adapter failed to configure.
software
68C-169 D 68C Description: The Send Diagnostic command failed.
media
68C-170 D 68C Description: The Read, Write and Compare test failed.
B88
media
68C-180 D 68C Description: The Load command failed.
media
68C-185 D 68C Description: The Unload command failed.
media
68C-190 D 68C Description: The Mode Select command failed.
68C-200 D 68C Description: The Test Unit Ready command failed.
media
68C-201 G 68C Description: Error diagnosed from error log analysis.
B88
68C-210 D 68C Description: The device configuration failed.
B88
68C-211 D 68C Description: The device open failed.
B88
68C-220 D 68C Description: The Release command failed.
68C-230 D 68C Description: The Request Sense command failed.
68C-240 D 68C Description: The Openx command failed.
68C-260 D 68C Description: The device configuration failed.
68C-261 D 68C Description: The device open failed.
68C-300 D 68C Description: The device configuration failed.
software
68C-310 D B88 Description: SCSI adapter configuration failed.
68C
software
68C-320 G 68C Description: Error log analysis indicates a failure.
media
68C-411 D 68C Description: A reservation conflict occurred.
to B88
68C-423 software

366 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
68C-511 D 68C Description: The drive returned bad or non-extended
to B88 sense data.
68C-523
68C-611 D 68C Description: An adapter or bus I/O error occurred.
to B88
68C-623 software
68C-711 D 68C Description: A device timeout error occurred.
to B88
68C-723 software
68E-001 D Software Description: Software error.
68E
68E-002 D 68E Description: Adapter failure.
Software
68E-003 D 68E Description: Adapter failure.
227
68E-004 D 68E Description: Display failure.
Monitor/
Cable
68E-005 D 68E Description: Adapter failure.
227
Monitor/
Cable
690-102 D 690 Description: An unrecoverable media error occurred.
690-104 D 690 Description: The motor failed to restart.
690-105 D 690 Description: The drive did not become ready.
690-106 D 690 Description: The electronics card test failed.
690-108 D 690 Description: The bus test failed.
690-110 D 690 Description: The media format is corrupted.
690-112 D 690 Description: The diagnostic test failed.
690-114 D 690 Description: An unrecoverable hardware error.
690-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
690-117 D 690 Description: A write-protect error occurred.
690-118 D 690 Description: A SCSI command time-out occurred.
B88
690-120 D 690 Description: A SCSI busy or command error.
690-122 D 690 Description: A SCSI reservation conflict error.
690-124 D 690 Description: A SCSI check condition error occurred.
690-126 D 690 Description: A software error was caused by a hardware
B88 failure.

Chapter 32. SRNs 101-000 through 6C9-600 367


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
690-128 G 690 Description: The error log analysis indicates a hardware
failure.
690-129 G 190 Description: Error log analysis indicates a SCSI bus
690 problem.
B88
software
690-130 G 690 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
690-132 D 690 Description: A disk drive hardware error occurred.
690-134 D B88 Description: The adapter failed to configure.
software
690-135 D 690 Description: The device failed to configure.
B88
software
690-136 D 690 Description: The certify operation failed.
690-137 D 690 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
691-200 D 691 Description: The ATM 25Mbps Adapter open test failed.
227
691-202 D 691 Description: The ATM 25Mbps Adapter register test
227 failed.
691-203 D 691 Description: The ATM 25Mbps Adapter memory test
227 failed.
691-204 D 691 Description: The ATM 25Mbps Adapter NVRAM test
227 failed.
691-205 D 691 Description: The ATM 25Mbps Adapter interrupt test
227 failed.
691-206 D 691 Description: The ATM 25Mbps Adapter wrap test failed.
227
691-210 D 691 Description: The ATM 25Mbps Adapter close test failed.
227
691-220 D 691 Description: The ATM 25Mbps Adapter was not found.
227 Action: Re-install the ATM 25Mbps Adapter and re-run
the test. If the error continues, use MAP 210.
691-300 D Wrap Plug Description: The ATM 25Mbps Adapter wrap test failed.
691 Action: Re-install the wrap plug and re-run the test. If the
227 error continues, use MAP 210.
691-700 G 691 Description: Error log analysis reported a hardware error.
227
692-110 D 692 Description: The Reserve command failed.
692-120 D 692 Description: The Inquiry command failed.

368 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
692-130 D 692 Description: The Load command failed.
media
692-135 D 692 Description: The Unload command failed.
media
692-140 D 692 Description: The Mode Select command failed.
692-150 D 692 Description: The Test Unit Ready command failed.
media
692-160 D 692 Description: The Send Diagnostic command failed.
media
692-169 D 692 Description: The Send Diagnostic command failed.
media
692-170 D 692 Description: The Read, Write and Compare test failed.
B88
media
692-180 D 692 Description: The Load command failed.
media
692-185 D 692 Description: The Unload command failed.
media
692-190 D 692 Description: The Mode Select command failed.
692-200 D 692 Description: The Test Unit Ready command failed.
media
692-210 D 692 Description: The device configuration failed.
B88
692-220 D 692 Description: The Release command failed.
692-230 D 692 Description: The Request Sense command failed.
692-240 D 692 Description: The Openx command failed.
692-300 D 692 Description: The device configuration failed.
software
692-310 D B88 Description: SCSI adapter configuration failed.
692
software
692-320 G 692 Description: Error log analysis indicates a failure.
media
692-411 D 692 Description: A reservation conflict occurred.
to B88
692-423 software
692-511 D 692 Description: The drive returned bad or non-extended
to B88 sense data.
692-523
692-611 D 692 Description: An adapter or bus I/O error occurred.
to B88
692-623 software

Chapter 32. SRNs 101-000 through 6C9-600 369


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
692-711 D 692 Description: A device timeout error occurred.
to B88
692-723 software
693-100 D 693 Description: Adapter open failed.
227
693-101 D 693 Description: Adapter config register test failed.
227
693-102 D 693 Description: Adapter reset failed.
227
693-103 D 693 Description: Adapter I/O register test failed.
227
693-104 D 693 Description: Adapter microcode download test failed.
227
693-105 D 693 Description: Adapter internal wrap test failed.
227
693-106 D 693 Description: Adapter close failed.
227
697-100 D 697 Description: Charm memory write failure.
software
227
697-101 D 697 Description: Charm memory read failure.
software
227
697-102 D 697 Description: PCI configuration register write failure.
software
227
697-103 D 697 Description: Charm software reset failure.
software
227
697-104 D 697 Description: Packet memory error.
software
227
697-105 D 697 Description: Control memory failure.
software
227
697-106 D 697 Description: Link-R detected bad parity.
697-107 D 697 Description: Suni detected bad parity.
697-108 D 697 Description: Suni initialization failure.
697-109 D Wrap Plug Description: Loss of light detected in Link test. Action:
697 Check wrap plug installation.
697-10B D Wrap Plug Description: External Loopback failed Action: Check
697 wrap plug installation.

370 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
697-10C D 697 Description: Internal Loopback failed.
software
227
697-10D D 697 Description: DMS failed.
227
software
697-121 D 697 Description: Adapter memory test failure.
697-122 D 697 Description: Adapter checksum failure.
697-123 D 697 Description: Internal wrap test failure
697-124 D 697 Description: External wrap test failure
697-125 D 221 Description: Enhanced Error Handling failure on bus
697-126 D 221 Description: Enhanced Error Handling failure on EADS
chip
697-127 D 697 Description: Enhanced Error Handling failure on adapter
697-1FF D 697 Description: EPROM checksum failed
software
227
697-200 D software Description: Klog error
697
227
697-201 D software Description: ASL error
697
227
697-202 D software Description: ODM Initialization error
697
227
697-203 D software Description: Diagnostic configuration failure.
697
227
697-205 D software Description: Error in diag open.
697
227
697-206 D software Description: Error in releasing adapter
697
227
697-221 D 697 Description: Hardware failure opening the adapter
221
697-222 D 697 Description: Enhanced Error Handling failure opening the
221 adapter
697-223 D 697 Description: Interrupt test failure
221
697-224 D 697 Description: Adapter DMA test failure
221

Chapter 32. SRNs 101-000 through 6C9-600 371


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
697-701 G 697 Description: Error Log Analysis indicates an I/O failure
221 on the adapter.
697-702 G 697 Description: Error Log Analysis indicates an unrecovered
interrupt error.
698-100 D 698 Description: Charm memory write failure.
software
227
698-101 D 698 Description: Charm memory read failure.
software
227
698-102 D 698 Description: PCI configuration register write failure.
software
227
698-103 D 698 Description: Charm software reset failure.
software
227
698-104 D 698 Description: Packet memory error
software
227
698-105 D 698 Description: Control memory failure.
software
227
698-106 D 698 Description: Link-R detected bad parity.
698-107 D 698 Description: Suni detected bad parity.
698-108 D 698 Description: Suni initialization failure.
698-109 D Wrap Plug Description: Loss of light detected in Link test. Action:
698 Check wrap plug installation.
698-10B D Wrap Plug Description: External Loopback failed Action: Check
698 wrap plug installation.
698-10C D 698 Description: Internal Loopback failed.
software
227
698-10D D 698 Description: DMS failed.
227
software
698-121 D 698 Description: Adapter memory test failure.
698-122 D 698 Description: Adapter checksum failure.
698-123 D 698 Description: Internal wrap test failure.
698-124 D 698 Description: External wrap test failure.
698-125 D 221 Description: Enhanced Error Handling failure on bus.
698-126 D 221 Description: Enhanced Error Handling failure on EADS
chip.

372 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
698-127 D 698 Description: Enhanced Error Handling failure on adapter.
698-1FF D 698 Description: EPROM checksum failed.
software
227
698-200 D software Description: Klog error.
698
227
698-201 D software Description: ASL error.
698
227
698-202 D software Description: ODM Initialization error.
698
227
698-203 D software Description: Diagnostic configuration failure.
698
227
698-205 D software Description: Error in diag open.
698
227
698-206 D software Description: Error in releasing adapter.
698
227
698-221 D 698 Description: Hardware failure opening the adapter.
221
698-222 D 698 Description: Enhanced Error Handling failure opening the
221 adapter.
698-223 D 698 Description: Interrupt test failure.
221
698-224 D 698 Description: Adapter DMA test failure.
221
698-701 G 698 Description: Error Log Analysis indicates an I/O failure
221 on the adapter.
698-702 G 698 Description: Error Log Analysis indicates an unrecovered
interrupt error.
699-100 D 699 Description: An error was found on the adapter
699-110 G 699 Description: Error Log analysis indicates a hardware
error.
699-120 D 699 Description: Adapter hardware has caused a software
failure.
69b-101 D 69b Description: EPROM test failure.
69b-102 D 69b Description: Adapter SDRAM failure.
69b-103 D 69b Description: Adapter checksum failure.

Chapter 32. SRNs 101-000 through 6C9-600 373


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
69b-104 D 69b Description: Adapter memory test failure.
69b-105 D 69b Description: Adapter buffer test failure.
69b-106 D 69b Description: Adapter cache test failure.
69b-107 D 69b Description: Internal loopback test failure.
69b-108 D 69b Description: External wrap test failure.
69b-109 D 221 Description: Enhanced Error Handling failure on bus.
69b-110 D 221 Description: Enhanced Error Handling failure on Eads
chip.
69b-111 D 69b Description: Enhanced Error Handling failure on adapter.
69b-201 D 69b Description: Hardware failure opening adapter.
221
69b-202 D 69b Description: Interrupt test failure.
221
69b-203 D 69b Description: Adapter DMA test failure.
221
69b-204 D 69b Description: Enhanced error handling failure opening the
221 adapter.
69b-701 G 69b Description: Error Log Analysis indicates an I/O failure
on the adapter.
69d-101 D 69d Description: EPROM test failure.
69d-102 D 69d Description: Adapter SDRAM failure.
69d-103 D 69d Description: Adapter checksum failure.
69d-104 D 69d Description: Adapter memory test failure.
69d-105 D 69d Description: Adapter buffer test failure.
69d-106 D 69d Description: Adapter cache test failure.
69d-107 D 69d Description: Internal loopback test failure.
69d-108 D 69d Description: External wrap test failure.
69d-109 D 221 Description: Enhanced Error Handling failure on bus.
69d-110 D 221 Description: Enhanced Error Handling failure on Eads
chip.
69d-111 D 69d Description: Enhanced Error Handling failure on adapter.
69d-201 D 69d Description: Hardware failure opening adapter.
221
69d-202 D 69d Description: Interrupt test failure.
221
69d-203 D 69d Description: Adapter DMA test failure.
221
69d-204 D 69d Description: Enhanced error handling failure opening the
221 adapter.

374 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
69d-701 G 69d Description: Error Log Analysis indicates an I/O failure
on the adapter.
6C9-100 D B88 Description: Unable to configure the parent device.
6C9-101 D 6C9 Description: Unable to open the device.
6C9-102 D 6C9 Description: SCSI command Reserve failed.
6C9-103 D 6C9 Description: SCSI command Inquiry has failed. Unable
to get Additional Vital Product Data.
6C9-104 D 6C9 Description: SCSI command Mode Sense has failed.
6C9-105 D 6C9 Description: SCSI command Mode Select has failed.
6C9-106 D 6C9 Description: SCSI command Allow Media Removal has
failed.
6C9-107 D 6C9 Description: SCSI command Prevent Media Removal
has failed.
6C9-108 D 6C9 Description: SCSI command Start Stop Unit has failed.
6C9-109 D 6C9 Description: SCSI command Test Unit Ready has failed.
6C9-10A D 6C9 Description: SCSI command Send Diagnostic has
failed.
6C9-10E D 6C9 Description: SCSI command Release has failed.
6C9-10F D 6C9 Description: Undetermined hardware error has occurred.
6C9-200 D 6C9 Description: Unable to configure the device
B88
6C9-201 D 6C9 Description: The Read Media Test has detected data
miscompare. Action:
1. Run Diagnostic on this drive with another Test
Media.
2. Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
6C9-202 D 6C9 Description: DVD-ROM drive has detected a media error.
Action:
1. Verify that the Test Media is inserted properly .
2. Run Diagnostic on this drive with another Test
Media.
3. Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
6C9-203 D 6C9 Description: A SCSI reservation conflict has occurred.
B88
6C9-300 D 6C9 Description: SCSI command timeout has occurred.
B88
190

Chapter 32. SRNs 101-000 through 6C9-600 375


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
6C9-301 D 6C9 Description: Unit Attention has occurred.
B88
190
6C9-600 G 6C9 Description: ELA indicates an unrecoverable hardware
error.

376 Diagnostic Information for Multiple Bus Systems


Chapter 33. SRNs 700-102 through 89c-302
Note: Some SRNs in this chapter may have 4 rather than 3 digits after the dash (-).

Service SRN Failing Description and Action (Unless otherwise indicated,


Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
700-102 D 700 Description: An unrecoverable media error.
B88
700-104 D 700 Description: The motor failed to restart.
700-105 D 700 Description: The drive did not become ready.
700-106 D 700 Description: The electronics card test failed.
700-108 D 700 Description: The bus test failed.
700-110 D 700 Description: The media format is corrupted.
700-112 D 700 Description: The diagnostic test failed.
700-114 D 700 Description: An unrecoverable hardware error.
700-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
700-117 D 700 Description: A write-protect error occurred.
700-118 D 700 Description: A SCSI command timeout.
B88
700-120 D 700 Description: A SCSI busy or command error.
700-122 D 700 Description: A SCSI reservation conflict error.
700-124 D 700 Description: A SCSI check condition error.
700-126 D 700 Description: A software error was caused by a hardware
B88 failure.
700-128 G 700 Description: The error log analysis indicates a hardware
failure.
700-129 G 700 Description: Error log analysis indicates a SCSI bus
problem.
700-130 G 700 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
700-132 D 700 Description: A disk drive hardware error occurred.
700-133 D 700 Description: Use the subsystem guide to complete
diagnostics.
700-134 D B88 Description: The adapter failed to configure.
software
700-135 D 700 Description: The device failed to configure.
B88
software
700-136 D 700 Description: The certify operation failed.

377
Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
700-137 D 700 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
700-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
700-139 D 700 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
700-640 G 640 Description: Error Log Analysis indicates a path error.
701-102 D 701 Description: An unrecoverable media error.
B88
701-104 D 701 Description: The motor failed to restart.
701-105 D 701 Description: The drive did not become ready.
701-106 D 701 Description: The electronics card test failed.
701-108 D 701 Description: The bus test failed.
701-110 D 701 Description: The media format is corrupted.
701-112 D 701 Description: The diagnostic test failed.
701-114 D 701 Description: An unrecoverable hardware error.
701-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
701-117 D 701 Description: A write-protect error occurred.
701-118 D 701 Description: A SCSI command timeout.
B88
701-120 D 701 Description: A SCSI busy or command error.
701-122 D 701 Description: A SCSI reservation conflict error.
701-124 D 701 Description: A SCSI check condition error.
701-126 D 701 Description: A software error was caused by a hardware
B88 failure.
701-128 G 701 Description: The error log analysis indicates a hardware
failure.
701-129 G 701 Description: Error log analysis indicates a SCSI bus
problem.
701-130 G 701 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
701-132 D 701 Description: A disk drive hardware error occurred.
701-133 D 701 Description: Use the subsystem guide to complete
diagnostics.
701-134 D B88 Description: The adapter failed to configure.
software

378 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
701-135 D 701 Description: The device failed to configure.
B88
software
701-136 D 701 Description: The certify operation failed.
701-137 D 701 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
701-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
701-139 D 701 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
701-640 G 640 Description: Error Log Analysis indicates a path error.
702-102 D 702 Description: An unrecoverable media error.
B88
702-104 D 702 Description: The motor failed to restart.
702-105 D 702 Description: The drive did not become ready.
702-106 D 702 Description: The electronics card test failed.
702-108 D 702 Description: The bus test failed.
702-110 D 702 Description: The media format is corrupted.
702-112 D 702 Description: The diagnostic test failed.
702-114 D 702 Description: An unrecoverable hardware error.
702-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
702-117 D 702 Description: A write-protect error occurred.
702-118 D 702 Description: A SCSI command timeout.
B88
702-120 D 702 Description: A SCSI busy or command error.
702-122 D 702 Description: A SCSI reservation conflict error.
702-124 D 702 Description: A SCSI check condition error.
702-126 D 702 Description: A software error was caused by a hardware
B88 failure.
702-128 G 702 Description: The error log analysis indicates a hardware
failure.
702-129 G 702 Description: Error log analysis indicates a SCSI bus
problem.
702-130 G 702 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
702-132 D 702 Description: A disk drive hardware error occurred.

Chapter 33. SRNs 700-102 through 89c-302 379


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
702-133 D 702 Description: Use the subsystem guide to complete
diagnostics.
702-134 D B88 Description: The adapter failed to configure.
software
702-135 D 702 Description: The device failed to configure.
B88
software
702-136 D 702 Description: The certify operation failed.
702-137 D 702 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
702-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
702-139 D 702 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
702-640 G 640 Description: Error Log Analysis indicates a path error.
703-102 D 703 Description: An unrecoverable media error.
B88
703-104 D 703 Description: The motor failed to restart.
703-105 D 703 Description: The drive did not become ready.
703-106 D 703 Description: The electronics card test failed.
703-108 D 703 Description: The bus test failed.
703-110 D 703 Description: The media format is corrupted.
703-112 D 703 Description: The diagnostic test failed.
703-114 D 703 Description: An unrecoverable hardware error.
703-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
703-117 D 703 Description: A write-protect error occurred.
703-118 D 703 Description: A SCSI command timeout.
B88
703-120 D 703 Description: A SCSI busy or command error.
703-122 D 703 Description: A SCSI reservation conflict error.
703-124 D 703 Description: A SCSI check condition error.
703-126 D 703 Description: A software error was caused by a hardware
B88 failure.
703-128 G 703 Description: The error log analysis indicates a hardware
failure.

380 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
703-129 G 703 Description: Error log analysis indicates a SCSI bus
problem.
703-130 G 703 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
703-132 D 703 Description: A disk drive hardware error occurred.
703-133 D 703 Description: Use the subsystem guide to complete
diagnostics.
703-134 D B88 Description: The adapter failed to configure.
software
703-135 D 703 Description: The device failed to configure.
B88
software
703-136 D 703 Description: The certify operation failed.
703-137 D 703 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
703-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
703-139 D 703 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
703-640 G 640 Description: Error Log Analysis indicates a path error.
704-102 D 704 Description: An unrecoverable media error.
B88
704-104 D 704 Description: The motor failed to restart.
704-105 D 704 Description: The drive did not become ready.
704-106 D 704 Description: The electronics card test failed.
704-108 D 704 Description: The bus test failed.
704-110 D 704 Description: The media format is corrupted.
704-112 D 704 Description: The diagnostic test failed.
704-114 D 704 Description: An unrecoverable hardware error.
704-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
704-117 D 704 Description: A write-protect error occurred.
704-118 D 704 Description: A SCSI command timeout.
B88
704-120 D 704 Description: A SCSI busy or command error.
704-122 D 704 Description: A SCSI reservation conflict error.
704-124 D 704 Description: A SCSI check condition error.

Chapter 33. SRNs 700-102 through 89c-302 381


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
704-126 D 704 Description: A software error was caused by a hardware
B88 failure.
704-128 G 704 Description: The error log analysis indicates a hardware
failure.
704-129 G 704 Description: Error log analysis indicates a SCSI bus
problem.
704-130 G 704 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
704-132 D 704 Description: A disk drive hardware error occurred.
704-133 D 704 Description: Use the subsystem guide to complete
diagnostics.
704-134 D B88 Description: The adapter failed to configure.
software
704-135 D 704 Description: The device failed to configure.
B88
software
704-136 D 704 Description: The certify operation failed.
704-137 D 704 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
704-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
704-139 D 704 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
704-640 G 640 Description: Error Log Analysis indicates a path error.
705-102 D 705 Description: An unrecoverable media error.
B88
705-104 D 705 Description: The motor failed to restart.
705-105 D 705 Description: The drive did not become ready.
705-106 D 705 Description: The electronics card test failed.
705-108 D 705 Description: The bus test failed.
705-110 D 705 Description: The media format is corrupted.
705-112 D 705 Description: The diagnostic test failed.
705-114 D 705 Description: An unrecoverable hardware error.
705-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
705-117 D 705 Description: A write-protect error occurred.

382 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
705-118 D 705 Description: A SCSI command timeout.
B88
705-120 D 705 Description: A SCSI busy or command error.
705-122 D 705 Description: A SCSI reservation conflict error.
705-124 D 705 Description: A SCSI check condition error.
705-126 D 705 Description: A software error was caused by a hardware
B88 failure.
705-128 G 705 Description: The error log analysis indicates a hardware
failure.
705-129 G 705 Description: Error log analysis indicates a SCSI bus
problem.
705-130 G 705 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
705-132 D 705 Description: A disk drive hardware error occurred.
705-133 D 705 Description: Use the subsystem guide to complete
diagnostics.
705-134 D B88 Description: The adapter failed to configure.
software
705-135 D 705 Description: The device failed to configure.
B88
software
705-136 D 705 Description: The certify operation failed.
705-137 D 705 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
705-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
705-139 D 705 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
705-640 G 640 Description: Error Log Analysis indicates a path error.
706-102 D 706 Description: An unrecoverable media error.
B88
706-104 D 706 Description: The motor failed to restart.
706-105 D 706 Description: The drive did not become ready.
706-106 D 706 Description: The electronics card test failed.
706-108 D 706 Description: The bus test failed.
706-110 D 706 Description: The media format is corrupted.
706-112 D 706 Description: The diagnostic test failed.
706-114 D 706 Description: An unrecoverable hardware error.

Chapter 33. SRNs 700-102 through 89c-302 383


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
706-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
706-117 D 706 Description: A write-protect error occurred.
706-118 D 706 Description: A SCSI command timeout.
B88
706-120 D 706 Description: A SCSI busy or command error.
706-122 D 706 Description: A SCSI reservation conflict error.
706-124 D 706 Description: A SCSI check condition error.
706-126 D 706 Description: A software error was caused by a hardware
B88 failure.
706-128 G 706 Description: The error log analysis indicates a hardware
failure.
706-129 G 706 Description: Error log analysis indicates a SCSI bus
problem.
706-130 G 706 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
706-132 D 706 Description: A disk drive hardware error occurred.
706-133 D 706 Description: Use the subsystem guide to complete
diagnostics.
706-134 D B88 Description: The adapter failed to configure.
software
706-135 D 706 Description: The device failed to configure.
B88
software
706-136 D 706 Description: The certify operation failed.
706-137 D 706 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
706-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
706-139 D 706 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
706-640 G 640 Description: Error Log Analysis indicates a path error.
707-102 D 707 Description: An unrecoverable media error.
B88
707-104 D 707 Description: The motor failed to restart.
707-105 D 707 Description: The drive did not become ready.
707-106 D 707 Description: The electronics card test failed.

384 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
707-108 D 707 Description: The bus test failed.
707-110 D 707 Description: The media format is corrupted.
707-112 D 707 Description: The diagnostic test failed.
707-114 D 707 Description: An unrecoverable hardware error.
707-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
707-117 D 707 Description: A write-protect error occurred.
707-118 D 707 Description: A SCSI command timeout.
B88
707-120 D 707 Description: A SCSI busy or command error.
707-122 D 707 Description: A SCSI reservation conflict error.
707-124 D 707 Description: A SCSI check condition error.
707-126 D 707 Description: A software error was caused by a hardware
B88 failure.
707-128 G 707 Description: The error log analysis indicates a hardware
failure.
707-129 G 707 Description: Error log analysis indicates a SCSI bus
problem.
707-130 G 707 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
707-132 D 707 Description: A disk drive hardware error occurred.
707-133 D 707 Description: Use the subsystem guide to complete
diagnostics.
707-134 D B88 Description: The adapter failed to configure.
software
707-135 D 707 Description: The device failed to configure.
B88
software
707-136 D 707 Description: The certify operation failed.
707-137 D 707 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
707-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
707-139 D 707 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
707-640 G 640 Description: Error Log Analysis indicates a path error.

Chapter 33. SRNs 700-102 through 89c-302 385


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
709-101 D 709 Description: Cannot run the test because the device
driver detected a hardware error.
709-111 D 709 Description: Could not do the test because the device
221 driver detected a hardware error.
709-112 D 709 Description: Unable to determine the type of adapter
221 from the VPD.
709-113 D 709 Description: The VPD verification test failed.
709-114 D 709 Description: The register verification test failed.
709-115 D 709 Description: The VPD verification test failed.
709-116 D D57 Description: The 128-port controller line test failed.
709
709-117 D 684 Diagnostics: Remote Async Node test failed.
709-118 D 837 Description: Remote async node test failed.
709-119 F 709 Description: Sync line termination test failed.
709-151 D 837 Description: Could not perform because the device driver
detected a hardware error.
709-152 D 837 Description: The data wrap communication test failed.
836
709-153 D 837 Description: The modem control line test failed.
709-154 D 684 Diagnostics: Cannot run the test because the device
709 driver detected a hardware error.
709-155 D 684 Diagnostics: The data wrap communications test failed.
709
152
709-161 D 266 Description: Could not perform because the device driver
detected a hardware error.
709-162 D 266 Description: The data wrap communication test failed.
709-163 D 266 Description: The modem control line test failed.
709-164 D D06 Description: The data wrap communication test failed.
709-171 D 259 Description: Could not perform because the device driver
detected a hardware error.
709-172 D 259 Description: The data wrap communication test failed.
709-173 D 259 Description: The modem control line test failed.
709-174 D 263 Description: Cannot run the test because the device
driver detected a hardware error.
709-175 D 263 Description: The data wrap communications test failed.
709-181 D 261 Description: Could not perform because the device driver
detected a hardware error.
709-182 D 261 Description: The data wrap communication test failed.
709-183 D 261 Description: The modem control line test failed.

386 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
709-251 D 709 Description: Could not perform because the device driver
837 detected a hardware error.
709-252 D 709 Description: The data wrap communication test failed.
837
709-253 D 709 Description: The modem control line test failed.
837
709-254 D 709 Diagnostics: Cannot run the test because the device
684 driver detected a hardware error while running the
Remote Async Node wrap test.
709-255 D 709 Diagnostics: The data wrap communications test failed
684 while running the Remote Async Node wrap test.
709-271 D 709 Description: Could not perform because the device driver
837 detected a hardware error.
709-272 D 709 Description: The data wrap communication test failed.
837
709-273 D 709 Description: The modem control line test failed.
837
709-274 D 709 Diagnostics: Cannot run the test because the device
684 driver detected a hardware error while running the
Printer/Terminal cable wrap test.
709-275 D 709 Diagnostics: The data wrap communications test failed
684 while running the Printer/Terminal cable wrap test.
709-281 D 709 Description: Could not perform because the device driver
837 detected a hardware error.
709-282 D 709 Description: The data wrap communication test failed.
837
709-283 D 709 Description: The modem control line test failed.
837
709-481 D D56 Description: Could not do the test because the device
driver detected a hardware error.
709-482 D D56 Description: The data wrap communication test failed.
709-483 D D56 Description: The modem control line test failed.
709-901 D software Description: An unexpected error occurred that can be
to 709 attributed to software or hardware. Action: Run
709-920 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 709; otherwise,
suspect a software problem.
709-921 D 709 Description: The adapter failed to configure.
software

Chapter 33. SRNs 700-102 through 89c-302 387


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
709-922 D software Description: An unexpected error occurred that can be
to 709 attributed to software or hardware. Action: Run
709-924 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 709; otherwise,
suspect a software problem.
709-925 D 709 Description: The adapter failed to configure.
software
709-926 D software Description: An unexpected error occurred that can be
to 709 attributed to software or hardware. Action: Run
709-943 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 709; otherwise,
suspect a software problem.
721-102 D 721 Description: An unrecoverable media error.
B88
721-104 D 721 Description: The motor failed to restart.
721-105 D 721 Description: The drive did not become ready.
721-106 D 721 Description: The electronics card test failed.
721-108 D 721 Description: The bus test failed.
721-110 D 721 Description: The media format is corrupted.
721-112 D 721 Description: The diagnostic test failed.
721-114 D 721 Description: An unrecoverable hardware error.
721-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
721-117 D 721 Description: A write-protect error occurred.
721-118 D 721 Description: A SCSI command timeout.
B88
721-120 D 721 Description: A SCSI busy or command error.
721-122 D 721 Description: A SCSI reservation conflict error.
721-124 D 721 Description: A SCSI check condition error.
721-126 D 721 Description: A software error was caused by a hardware
B88 failure.
721-128 G 721 Description: The error log analysis indicates a hardware
failure.
721-129 G 721 Description: Error log analysis indicates a SCSI bus
problem.

388 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
721-130 G 721 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
721-132 D 721 Description: A disk drive hardware error occurred.
721-133 D 721 Description: Use the subsystem guide to complete
diagnostics.
721-134 D B88 Description: The adapter failed to configure.
software
721-135 D 721 Description: The device failed to configure.
B88
software
721-136 D 721 Description: The certify operation failed.
721-137 D 721 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
721-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
721-139 D 721 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
721-640 G 640 Description: Error Log Analysis indicates a path error.
722-xxx D 722 Description: Unknown disk drive type is failing.
723-xxx D 723 Description: Unknown CD-ROM type is failing.
724-xxx D 724 Description: Unknown tape drive failure.
733-110 D 733 Description: The Reserve command failed, or the
to Inquiry command failed.
733-120
733-130 D 733 Description: The Load command failed, or the Unload
to media command failed.
733-135
733-140 D 733 Description: The Mode Select command failed.
733-150 D 733 Description: The Test Unit Ready command failed, or
to media the Send Diagnostic command failed.
733-169
733-170 D 733 Description: The Read, Write and Compare test failed.
B88
media
733-180 D 733 Description: The Load command failed, or the Unload
to media command failed.
733-185
733-190 D 733 Description: The Mode Select command failed.
733-200 D 733 Description: The Test Unit Ready command failed.
media

Chapter 33. SRNs 700-102 through 89c-302 389


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
733-210 D 733 Description: The device configuration failed.
B88
733-220 D 733 Description: 140 GB 8 mm tape drive failed.
to
733-240
733-300 D 733 Description: The device configuration failed.
software
733-310 D B88 Description: SCSI adapter configuration failed.
733
software
733-320 G 733 Description: Error log analysis indicates a failure.
media
733-411 D 733 Description: A reservation conflict occurred.
to B88
733-423 software
733-511 D 733 Description: The drive returned bad or non-extended
to B88 sense data.
733-523
733-611 D 733 Description: An adapter, device, or bus I/O error
to B88 occurred.
733-723 software
734-111 D 734 Description: Unable to reserve device.
B88
734-112 D 734 Description: Unable to do configuration.
B88
734-113 D 734 Description: Unable to open the device driver.
B88
734-121 D 734 Description: The CD-ROM drive indicates an error.
734-122 D 734 Description: The CD-ROM drive indicates an error.
734-123 D 734 Description: The CD-ROM drive indicates an error.
734-125 D 734 Description: The CD-ROM drive indicates an error.
B88
734-126 D 734 Description: The CD-ROM drive indicates an error.
734-127 D 734 Description: The CD-ROM drive indicates an error.
734-128 D 734 Description: The CD-ROM drive indicates an error.
734-129 D 734 Description: The CD-ROM drive indicates an error.
734-150 D Test Disc Description: A media error was detected.
734
734-151 D 734 Description: A command timeout was detected.
B88
734-152 D 734 Description: A command reservation conflict was
detected.

390 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
734-162 D 734 Description: The CD-ROM drive indicates an error.
734-171 D 734 Description: Unable to reserve device.
734-172 D 734 Description: Unable to do configuration.
734-173 D 734 Description: Unable to open device driver.
734-175 D 734 Description: The CD-ROM drive indicates an error.
734-198 D 734 Description: Undefined error detected.
B88
734-199 D 734 Description: Undefined error detected.
734-211 D 734 Description: The LED test failed.
734-281 D 734 Description: No tone during audio test.
734-301 G 734 Description: Errors found during ELA.
734-302 G 734 Description: Errors found during ELA.
B88
736-101 D 821 Description: An unexpected adapter error occurred.
736-102 D 736 Description: An unexpected device or adapter error
821 occurred.
736-103 D 736 Description: The keyboard reset failed.
821
736-104 D 736 Description: Unknown keyboard.
736-105 D 736 Description: The keyboard light-on test failed.
821
736-106 D 736 Description: The keyboard light-off test failed.
821
736-201 D 821 Description: An unexpected adapter error occurred.
736-202 D 736 Description: An unexpected device or adapter error
821 occurred.
736-203 D 736 Description: The read keyboard ID test failed.
821
736-204 D 736 Description: The keyboard layout ID test failed.
736-205 D 736 Description: The keyboard echo test failed.
821
736-206 D 736 Description: The select scan code set test failed.
821
736-301 D 821 Description: An unexpected adapter error occurred.
736-302 D 736 Description: An unexpected device or adapter error
821 occurred.
736-303 D 736 Description: An error occurred in turning on the lamps.
736-304 D 736 Description: An error occurred in turning off the lamps.
736-401 D 821 Description: An unexpected adapter error occurred.

Chapter 33. SRNs 700-102 through 89c-302 391


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
736-402 D 736 Description: An unexpected device or adapter error
821 occurred.
736-403 D 736 Description: Unable to recognize the keyboard.
736-404 D 736 Description: The keyboard is failing.
821
736-701 D 736 Description: Error configuring the device.
821
736-901 G 821 Description: The error log analysis indicates an adapter
failure.
736-902 G 736 Description: The error log analysis indicates a device
821 failure.
736-903 G 736 Description: The error log analysis indicates an unknown
821 failure.
741-102 D 741 Description: SCSI disk drive problems.
to
741-114
741-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
741-117 D 741 Description: A write-protect error occurred.
741-118 D 741 Description: A SCSI command timeout.
B88
741-120 D 741 Description: SCSI disk drive problems.
to
741-124
741-126 D 741 Description: A software error was caused by a hardware
B88 failure.
741-128 G 741 Description: The error log analysis indicates a hardware
failure.
741-129 G 190 Description: Error log analysis indicates a SCSI bus
741 problem.
B88
software
741-130 G 741 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
741-132 D 741 Description: A disk drive hardware error occurred.
741-134 D B88 Description: The adapter failed to configure.
software
741-135 D 741 Description: The device failed to configure.
B88
software

392 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
741-137 D 741 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
742-101 D 742 Description: Configuration register test failed.
742-102 D 742 Description: I/O register test failed.
742-104 D 742 Description: Internal loopback test failed.
742-105 D 742 Description: Internal loopback test failed.
742-106 D 742 Description: External loopback test failed.
742-121 D D59 Description: Configuration register test failed.
742-122 D D59 Description: I/O register test failed.
742-124 D D59 Description: Internal loopback test failed.
742-125 D D59 Description: Internal loopback test failed.
742-126 D D59 Description: External loopback test failed.
742-141 D D60 Description: Configuration register test failed.
742-142 D D60 Description: I/O register test failed.
742-144 D D60 Description: Internal loopback test failed.
742-145 D D60 Description: Internal loopback test failed.
742-160 D B08 Description: 10Base-T transceiver test failed.
742-161 D B09 Description: 10Base-2 transceiver test failed.
742-203 D 742 Description: Device configuration failed.
software
742-223 D D59 Description: Device configuration failed.
software
742-224 D B08 Description: 10 Base-T transceiver test failed.
D59
742-225 D B09 Description: 10 Base-2 transceiver test failed.
D59
742-243 D D60 Description: Device configuration failed.
software
742-700 G 742 Description: Error log analysis indicates a hardware
software problem.
742-720 G D59 Description: Error log analysis indicates a hardware
software problem.
742-740 G D60 Description: Error log analysis indicates a hardware
software problem.
745-100 D media Description: Recovered error. Action: No action required.
745
745-200 D media Description: Drive Not Ready. Action: Install media, refer
745 to the tape autoloader service guide.

Chapter 33. SRNs 700-102 through 89c-302 393


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
745-300 D media Description: 4mm Tape Auto Loader problem. Action:
to 745 Replace media, clean drive, refer to the tape autoloader
745-350 service guide.
745-400 D 745 Description: General Hardware Failure. Action: Replace
magazine media, clean drive, refer to the tape autoloader service
media guide.
745-410 D 745 Description: Internal Hardware Failure Action: Replace
to media drive, refer to the tape autoloader service guide.
745-435
745-440 D 745 Description: SCSI Hardware Failure. Action: Replace
SCSI drive, refer to the tape autoloader service guide.
Adapter
745-441 D 745 Description: 4mm Tape Auto Loader problem. Action:
to media Replace drive, refer to the tape autoloader service guide.
745-443
745-444 D 745 Description: Humidity too High Action: Lower humidity,
environ- replace media, refer to the tape autoloader service
ment guide.
media
745-445 D clean media Description: Drive Requires Cleaning Action: Clean drive,
drive replace media, refer to the tape autoloader service
guide.
745-460 to D 745 Description: Magazine Movement Failure Action: Check
745-465 magazine magazine and media, clean rollers, refer to the tape
media autoloader service guide.
745-470 D 745 Description: Media Insert/Eject Failure Action: Check
to magazine clean magazine and media, clean rollers, refer to the
745-475 media tape autoloader service guide.
745-480 D 745 Description: Drawer Open/Close Failure Action: Check
to magazine magazine and media, refer to the tape autoloader
745-485 media service guide.
745-500 D 745 Description: Illegal request to drive Action: Software
system conflict, refer to the tape autoloader service guide.
745-600 D 745 Description: Unit Attention Action: Software conflict,
system media changed, refer to the tape autoloader service
guide.
745-700 D 745 Description: Not Writeable Action: Check media for
media write-protect, refer to the tape autoloader service guide.
745-800 D 745 Description: Blank Media Action: Check media, refer to
media the tape autoloader service guide.
745-B00 D 745 Description: SCSI Interface Failure Action: Check SCSI
SCSI interface, refer to the tape autoloader service guide.
Adapter

394 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
745-D00 D 745 Description: Tape Full Action: Check replace media, refer
media to the tape autoloader service guide.
746-101 D 221 Description: Enhanced error handling failure on the bus.
746-102 D 293 Description: Enhanced error handling failure on a
PCI-PCI Bridge.
746-103 D 746 Description: Enhanced error handling failure on the
221 adapter.
746-212 D 746 Description: FIFO empty bit set.
746-213 D 746 Description: FIFO empty bit clear.
746-214 D 746 Description: FIFO full bit set.
746-215 D 746 Description: FIFO full bit clear.
746-216 D 746 Description: FIFO data miscompare.
746-217 D 746 Description: SCSI FIFO data miscompare.
746-218 D 746 Description: SCSI FIFO underflow.
746-219 D Description: SCSI parity error. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
746-220 D 746 Description: SCSI FIFO flags error.
746-221 D 746 Description: Miscompare during the write/read of the
221 configuration register.
746-222 D 746 Description: Error during the write/read of the memory
register.
746-223 D 746 Description: Miscompare during the write/read of the
memory I/O register. Action: Go to Chapter 8, “MAP
0050: SCSI Bus Problems” on page 51.
746-224 D 746 Description: SCSI configuration register read or write
221 error.
746-225 D 746 Description: Adapter POST failed.
746-226 D Description: SCSI wrap or PTC failure. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
746-227 D 746 Description: SCSI adapter test failure.
221
746-230 D Description: Arbitration test failed. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
746-231 D Description: Function could not complete. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
746-232 D Description: SCSI bus data miscompare. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
746-240 D Description: No terminal power. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
746-242 D Description: SCSI bus error. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.

Chapter 33. SRNs 700-102 through 89c-302 395


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
746-301 D 746 Description: The parent device open failed.
221
746-701 G 746 Description: Error log analysis indicates a PCI SCSI
adapter failure.
746-801 G Description: Error log analysis indicates a terminator
problem. Action: Run the diagnostics on the adapter in
System Verification mode. If an SRN is reported, use the
SRN to resolve the problem. If an SRN is not reported,
use the SCSI service hints in “General SCSI
Configuration Checks” on page 3 to resolve the problem.
746-802 G Description: Error log analysis indicates that multiple
attempts to reset the SCSI bus have timed out. Action:
Run the diagnostics on the adapter in System
Verification mode. If an SRN is reported, use the SRN to
resolve the problem. If an SRN is not reported, use the
SCSI service hints in “General SCSI Configuration
Checks” on page 3 to resolve the problem.
746-803 G Description: Error log analysis indicates that multiple
SCSI bus errors have occurred. Action: Run the
diagnostics on the adapter in System Verification mode.
If an SRN is reported, use the SRN to resolve the
problem. If an SRN is not reported, use the SCSI service
hints in “General SCSI Configuration Checks” on page 3
to resolve the problem.
747-101 D 221 Description: Enhanced error handling failure on the bus.
747-102 D 293 Description: Enhanced error handling failure on a
PCI-PCI Bridge.
747-103 D 747 Description: Enhanced error handling failure on the
221 adapter.
747-212 D 747 Description: FIFO empty bit set.
747-213 D 747 Description: FIFO empty bit clear.
747-214 D 747 Description: FIFO full bit set.
747-215 D 747 Description: FIFO full bit clear.
747-216 D 747 Description: FIFO data miscompare.
747-217 D 747 Description: SCSI FIFO data miscompare.
747-218 D 747 Description: SCSI FIFO underflow.
747-219 D Description: SCSI parity error. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
747-220 D 747 Description: SCSI FIFO flags error.
747-221 D 747 Description: Miscompare during the write/read of the
221 configuration register.
747-222 D 747 Description: Error during the write/read of the memory
register.

396 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
747-223 D 747 Description: Miscompare during the write/read of the
memory I/O register. Action: Go to Chapter 8, “MAP
0050: SCSI Bus Problems” on page 51.
747-224 D 747 Description: SCSI configuration register read or write
221 error.
747-225 D 747 Description: Adapter POST failed.
747-226 D Description: SCSI wrap or PTC failure. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
747-227 D 747 Description: SCSI adapter test failure.
221
747-230 D Description: Arbitration test failed. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
747-231 D Description: Function could not complete. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
747-232 D Description: SCSI bus data miscompare. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
747-240 D Description: No terminal power. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
747-242 D Description: SCSI bus error. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
747-301 D 747 Description: The parent device open failed.
221
747-701 G 747 Description: Error log analysis indicates a PCI SCSI
adapter failure.
747-801 G Description: Error log analysis indicates a terminator
problem. Action: Run the diagnostics on the adapter in
System Verification mode. If an SRN is reported, use the
SRN to resolve the problem. If an SRN is not reported,
use the SCSI service hints in “General SCSI
Configuration Checks” on page 3 to resolve the problem.
747-802 G Description: Error log analysis indicates that multiple
attempts to reset the SCSI bus have timed out. Action:
Run the diagnostics on the adapter in System
Verification mode. If an SRN is reported, use the SRN to
resolve the problem. If an SRN is not reported, use the
SCSI service hints in “General SCSI Configuration
Checks” on page 3 to resolve the problem.
747-803 G Description: Error log analysis indicates that multiple
SCSI bus errors have occurred. Action: Run the
diagnostics on the adapter in System Verification mode.
If an SRN is reported, use the SRN to resolve the
problem. If an SRN is not reported, use the SCSI service
hints in “General SCSI Configuration Checks” on page 3
to resolve the problem.

Chapter 33. SRNs 700-102 through 89c-302 397


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
749-xxx D 749 Description: 7331 Model 205 Tape Library. Refer to
service documentation for this device.
750-100 D 750 Description: The adapter open test failed.
750-200 D 750 Description: Config register test failed.
221
750-201 D 750 Description: I/O register test failed.
221
750-202 D 750 Description: Adapter self-test failed.
221
750-300 D 256 Description: The connect test failed.
750
221
750-301 D 256 Description: Token-ring internal wrap test failure.
750
221
750-302 D 256 Description: Token-ring external wrap failure.
750
221
750-303 D 256 Description: Token-ring initialization test failure.
750
221
750-400 D 240 Description: The connect test failed.
256
750
221
750-401 D 240 Token-ring internal wrap test failure.
256
750
221
750-402 D 240 Token-ring external wrap test failure.
256
750
221
750-403 D 240 Token-ring initialization test failure.
256
750
221
750-700 G 750 Description: Error Log analysis indicated a hardware
221 failure.
751-101 D 751 Description: The PCI wrap test failed. Action: Go to
227 Chapter 18, “MAP 0270: SCSI RAID Problem Resolution
and Verification” on page 103.

398 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
751-102 D 751 Description: The POST indicates an adapter failure.
Action: Go to Chapter 18, “MAP 0270: SCSI RAID
Problem Resolution and Verification” on page 103.
751-103 D 751 Description: The POST indicates an adapter channel
failure. Action: Go to Chapter 18, “MAP 0270: SCSI
RAID Problem Resolution and Verification” on page 103.
751-104 D 190 Description: The POST indicates a defective cable.
751-105 D B3A Description: The POST indicates a defective backplane
or external enclosure.
751-106 D 722 Description: The POST indicates a disk failure. Action:
Go to Chapter 18, “MAP 0270: SCSI RAID Problem
Resolution and Verification” on page 103.
751-108 D 221 Description: Enhanced error handling failure on the bus.
751-109 D 751 Description: The NVRAM test indicates an adapter
failure.Action: Go to Chapter 18, “MAP 0270: SCSI RAID
Problem Resolution and Verification” on page 103.
751-110 D 722 Description: The disk reported a Predictive Failure
Analysis error (PFA). Action: Go to Chapter 18, “MAP
0270: SCSI RAID Problem Resolution and Verification”
on page 103.
751-111 D 722 Description: The disk drive has been failed by the
adapter. Action: Go to Chapter 18, “MAP 0270: SCSI
RAID Problem Resolution and Verification” on page 103.
751-112 G 722 Description: ELA indicates that the disk reported a hard
data error. Action: Go to Chapter 18, “MAP 0270: SCSI
RAID Problem Resolution and Verification” on page 103.
751-113 G 722 Description: ELA indicates that the disk reported a hard
equipment error. Action: Go to Chapter 18, “MAP 0270:
SCSI RAID Problem Resolution and Verification” on
page 103.
751-114 G E29 Description: ELA indicates a cache failure. Action: Go to
Chapter 18, “MAP 0270: SCSI RAID Problem Resolution
and Verification” on page 103.
751-115 G E30 Description: ELA indicates that the cache battery is
either low on power or has failed. Action: Go to
Chapter 18, “MAP 0270: SCSI RAID Problem Resolution
and Verification” on page 103.
751-116 D 751 Description: Failed to disable data scrub.
751-117 D E29 Description: POST indicates cache failure
751-118 D E29 Description: NVRAM test indicates cache failure.
751-119 D E29 Description: NVRAM test indicates that write cache is
missing. Action: Go to Chapter 18, “MAP 0270: SCSI
RAID Problem Resolution and Verification” on page 103.

Chapter 33. SRNs 700-102 through 89c-302 399


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
751-120 D E29 Description: NVRAM test indicates that cache size is
invalid. Action: Go to Chapter 18, “MAP 0270: SCSI
RAID Problem Resolution and Verification” on page 103.
751-121 D E30 Description: NVRAM test indicates that the cache battery
is low on power. Action: Go to Chapter 18, “MAP 0270:
SCSI RAID Problem Resolution and Verification” on
page 103.
751-122 D E30 Description: NVRAM test indicates cache battery failure.
Action: Go to Chapter 18, “MAP 0270: SCSI RAID
Problem Resolution and Verification” on page 103.
751-123 D 751 Description: ELA indicates an adapter failure. Action: Go
to Chapter 18, “MAP 0270: SCSI RAID Problem
Resolution and Verification” on page 103.
751-124 D 221 Description: Enhanced error handling failure on PCI-PCI
Bridge.
751-125 D 751 Description: Enhanced error handling failure on adapter.
221
751-400 F 751 Description: POST indicates a channel failure. Action:
190 Go to Chapter 18, “MAP 0270: SCSI RAID Problem
B3A Resolution and Verification” on page 103.
722
751-701 G 751 Description: Error Log Analysis indicates an EEH error.
221
757-110 D 757 Description: The Reserve command failed.
757-120 D 757 Description: The Inquiry command failed.
757-130 D 757 Description: The Load command failed.
media
757-135 D 757 Description: The Unload command failed.
media
757-140 D 757 Description: The Mode Select command failed.
757-150 D 757 Description: The Test Unit Ready command failed.
media
757-160 D 757 Description: The Send Diagnostic command failed.
media
757-169 D 757 Description: The Send Diagnostic command failed.
media
757-170 D 757 Description: The Read, Write and Compare test failed.
B88
media
757-180 D 757 Description: The Load command failed.
media
757-185 D 757 Description: The Unload command failed.
media

400 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
757-190 D 757 Description: The Mode Select command failed.
757-200 D 757 Description: The Test Unit Ready command failed.
media
757-210 D 757 Description: The device configuration failed.
B88
757-220 D 757 Description: The Release command failed.
757-230 D 757 Description: The Request Sense command failed.
757-240 D 757 Description: The Openx command failed.
757-300 D 757 Description: The device configuration failed.
software
757-310 D B88 Description: SCSI adapter configuration failed.
757
software
757-320 D 757 Description: Error log analysis indicates a failure.
media
757-411 to D 757 Description: A reservation conflict occurred.
757-423 B88
software
757-511 D 757 Description: The drive returned bad or non-extended
to B88 sense data.
757-523
757-611 D 757 Description: An adapter or bus I/O error occurred.
to B88
757-623 software
757-711 D 757 Description: A device timeout error occurred.
to B88
757-723 software
759-102 D 759 Description: An unrecoverable media error.
B88
759-104 D 759 Description: The motor failed to restart.
759-105 D 759 Description: The drive did not become ready.
759-106 D 759 Description: The electronics card test failed.
759-108 D 759 Description: The bus test failed.
759-110 D 759 Description: The media format is corrupted.
759-112 D 759 Description: The diagnostic test failed.
759-114 D 759 Description: An unrecoverable hardware error.
759-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
759-117 D 759 Description: A write-protect error occurred.

Chapter 33. SRNs 700-102 through 89c-302 401


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
759-118 D 759 Description: A SCSI command timeout.
B88
759-120 D 759 Description: A SCSI busy or command error.
759-122 D 759 Description: A SCSI reservation conflict error.
759-124 D 759 Description: A SCSI check condition error.
759-126 D 759 Description: A software error was caused by a hardware
B88 failure.
759-128 G 759 Description: The error log analysis indicates a hardware
failure.
759-129 G 759 Description: Error log analysis indicates a SCSI bus
problem.
759-130 G 759 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
759-132 D 759 Description: A disk drive hardware error occurred.
759-133 D 759 Description: Use the subsystem guide to complete
diagnostics.
759-134 D B88 Description: The adapter failed to configure.
software
759-135 D 759 Description: The device failed to configure.
B88
software
759-136 D 759 Description: The certify operation failed.
759-137 D 759 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
759-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
759-139 D 759 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
759-640 G 640 Description: Error Log Analysis indicates a path error.
763-1xx D 763 Description: Problem detected with a device or device
software data corrupted.
221 Note: You may need to reinstall ssp.css software.
763-200 D ext clock Description: Problem detected with the external clock
to 763 (SP switch).
763-299 wrap plug
Notes:
1. Refer to your SP Maintenance Information manual
for the external clock FRU part number.
2. The wrap plug FRU part number is listed under the
763 FFC.

402 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
763-2A0 D 763 Description: Problem detected with the internal clock.
to
763-2A9
763-3xx D 763 Description: Problem detected with the POS registers.
221
763-4xx D 763 Description: TBIC test failed.
software
763-5xx D 763 Description: SRAM test failed.
763-6xx D 763 Description: Microprocessor test failed.
763-7xx D 763 Description: Interrupt test failed.
763-8xx D 763 Description: FIFO test failed.
763-9xx D 763 Description: DMA engine test failed.
221 Note: Refer to your SP Maintenance Information
Switch- manual for the switch cable FRU part number.
cable
763-Ax3 D 763 Description: Card wrap test failed.
terminator Note: The terminator FRU part number is listed under
the 763 FFC.
763-Ax4 D Switch- Description: Card wrap test failed.
cable
wrap plug Notes:
1. Refer to your SP Maintenance Information manual
for the switch cable FRU part number.
2. The wrap plug FRU part number is listed under the
763 FFC.
763-xx2 D 763 Description: Bad adapter card. (except for SRN 763-282)
Action: Replace the SP Switch MX Adapter.
764-1xx D 764 Description: Problem detected with a device or device
software data corrupted.
221 Note: You may need to reinstall ssp.css software.
764-200 to D ext clock Description: Problem detected with the external clock
764-299 764 (SP switch).
wrap plug
Notes:
1. Refer to your SP Maintenance Information manual
for the external clock FRU part number.
2. The wrap plug FRU part number is listed under the
763 FFC.
764-2A0 D 764 Description: Problem detected with the internal clock.
to
764-2A9
764-3xx D 764 Description: Problem detected with the POS registers.
221

Chapter 33. SRNs 700-102 through 89c-302 403


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
764-4xx D 764 Description: TBIC test failed.
software
764-5xx D 764 Description: SRAM test failed.
764-6xx D 764 Description: Microprocessor test failed.
764-7xx D 764 Description: Interrupt test failed.
764-8xx D 764 Description: FIFO test failed.
764-9xx D 764 Description: DMA engine test failed.
221 Note: Refer to your SP Maintenance Information
switch- manual for the switch cable FRU part number.
cable
764-Ax3 D 764 Description: Card wrap test failed.
terminator Note: The terminator FRU part number is listed under
the 763 FFC.
764-Ax4 D Switch- Description: Card wrap test failed.
cable
Notes:
wrap plug
1. Refer to your SP Maintenance Information manual
for the switch cable FRU part number.
2. The wrap plug FRU part number is listed under the
763 FFC.
764-xx2 D 764 Description: Bad adapter card. (except for SRN 764-282)
Action: Replace the SP Switch MX Adapter.
772-102 D 772 Description: An unrecoverable media error.
772-104 D 772 Description: The motor failed to restart.
772-105 D 772 Description: The drive did not become ready.
772-106 D 772 Description: The electronics card test failed.
772-108 D 772 Description: The bus test failed.
772-110 D 772 Description: The media format is corrupted.
772-112 D 772 Description: The diagnostic test failed.
772-114 D 772 Description: An unrecoverable hardware error.
772-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
772-117 D 772 Description: A write-protect error occurred.
772-118 D 772 Description: A SCSI command time-out.
B88
772-120 D 772 Description: A SCSI busy or command error.
772-122 D 772 Description: A SCSI reservation conflict error.
772-124 D 772 Description: A SCSI check condition error.

404 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
772-126 D 772 Description: A software error was caused by a hardware
B88 failure.
772-128 G 772 Description: The error log analysis indicates a hardware
failure.
772-129 G 190 Description: Error log analysis indicates a SCSI bus
772 problem.
B88
software
772-130 G 772 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
772-132 D 772 Description: A disk drive hardware error occurred.
772-134 D B88 Description: The adapter failed to configure.
software
772-135 D 772 Description: The device failed to configure.
B88
software
772-136 D 772 Description: The certify operation failed.
772-137 D 772 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
773-102 D 773 Description: An unrecoverable media error.
773-104 D 773 Description: The motor failed to restart.
773-105 D 773 Description: The drive did not become ready.
773-106 D 773 Description: The electronics card test failed.
773-108 D 773 Description: The bus test failed.
773-110 D 773 Description: The media format is corrupted.
773-112 D 773 Description: The diagnostic test failed.
773-114 D 773 Description: An unrecoverable hardware error.
773-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
773-117 D 773 Description: A write-protect error occurred.
773-118 D 773 Description: A SCSI command time-out.
B88
773-120 D 773 Description: A SCSI busy or command error.
773-122 D 773 Description: A SCSI reservation conflict error.
773-124 D 773 Description: A SCSI check condition error.
773-126 D 773 Description: A software error was caused by a hardware
B88 failure.

Chapter 33. SRNs 700-102 through 89c-302 405


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
773-128 G 773 Description: The error log analysis indicates a hardware
failure.
773-129 G 190 Description: Error log analysis indicates a SCSI bus
773 problem.
B88
software
773-130 G 773 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
773-132 D 773 Description: A disk drive hardware error occurred.
773-134 D B88 Description: The adapter failed to configure.
software
773-135 D 773 Description: The device failed to configure.
B88
software
773-136 D 773 Description: The certify operation failed.
773-137 D 773 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
774-102 D 774 Description: An unrecoverable media error.
774-104 D 774 Description: The motor failed to restart.
774-105 D 774 Description: The drive did not become ready.
774-106 D 774 Description: The electronics card test failed.
774-108 D 774 Description: The bus test failed.
774-110 D 774 Description: The media format is corrupted.
774-112 D 774 Description: The diagnostic test failed.
774-114 D 774 Description: An unrecoverable hardware error.
774-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
774-117 D 774 Description: A write-protect error occurred.
774-118 D 774 Description: A SCSI command time-out.
B88
774-120 D 774 Description: A SCSI busy or command error.
774-122 D 774 Description: A SCSI reservation conflict error.
774-124 D 774 Description: A SCSI check condition error.
774-126 D 774 Description: A software error was caused by a hardware
B88 failure.
774-128 G 774 Description: The error log analysis indicates a hardware
failure.

406 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
774-129 G 190 Description: Error log analysis indicates a SCSI bus
774 problem.
B88
software
774-130 G 774 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
774-132 D 774 Description: A disk drive hardware error occurred.
774-134 D B88 Description: The adapter failed to configure.
software
774-135 D 774 Description: The device failed to configure.
B88
software
774-136 D 774 Description: The certify operation failed.
774-137 D 774 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
775-001 D 775 Description: ″NO″ to color panel.
227
Monitor
775-002 D 775 Description: ″NO″ to cursor panel.
Monitor
775-007 D Info code Description: The EMC_SCROLLING_17_H_TEST failed.
775-009 D Info code Description: The EMC_SCROLLING_21_H_TEST failed.
775-064 D 775 Description: TRIO64V+_TIMEOUT
227
775-101 D 775 Description: Color miscompare.
227
775-102 D 775 Description: Clipping error.
227
775-103 D 775 Description: Rectangle fill test failed.
227
775-128 D software Description: MALLOC_ERROR
775
775-161 D software Description: Loop count value in rules file is zero.
775-191 D 775 Description: Red screen error.
227
775-193 D 775 Description: Green screen error.
227
775-1FF D 775 Description: Rectangle fill test failed.
227
775-201 D 775 Description: Color miscompare.
227

Chapter 33. SRNs 700-102 through 89c-302 407


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
775-202 D 775 Description: Clipping error.
227
775-203 D 775 Description: Image transfer across Plane Test failed.
227
775-211 D software Description: INTERNAL_ERROR_DATA_SIZE
775-212 D software Description: INTERNAL_ERROR_NO_ACCESS
775-215 D 775 Description: Black screen error
227
775-217 D 775 Description: 9 x 7 Cross hatch grid failed.
227
775-233 D software Description: OPEN_RCM_ERROR
775-234 D software Description: IOCTL_GSC_HANDLE_FAILED
775-235 D software Description: AIXGSC_MAKE_GP_FAILED
775-236 D software Description: AIXGSC_UNMAKE_GP_FAILED
775-237 D software Description: DEVICE_BUSY_ERROR
775-241 D Info code Description: The SCROLLING_17_H_TEST failed.
775-263 D Info code Description: The EMC_SCROLLING_21_H_TEST failed
775-2FF D 775 Description: Image transfer across Plane Test failed.
227
775-301 D 775 Description: A write of ″0x00″ to the palette register
227 failed.
775-302 D 775 Description: A write of ″0x15″ to the palette register
227 failed.
775-303 D 775 Description: A write of ″0x2A″ to the palette register
227 failed.
775-304 D 775 Description: A write of ″0x3F″ to the palette register
227 failed.
775-305 D 775 Description: The test of the palette registers failed.
227
775-3FF D 775 Description: The test of the palette registers failed.
227
775-401 D 775 Description: Frame buffer base address inconsistent.
227
775-402 D 775 Description: VRAM inaccessible.
227
775-403 D 775 Description: Miscompare found in VRAM.
227
775-404 D 775 Description: The test of the VRAM failed.
227
775-447 D 775 Description: Green screen error.
227

408 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
775-449 D 775 Description: Blue Screen error.
227
775-471 D 775 Description: 9 x 7 Cross hatch grid failed.
227
775-473 D 775 Description: 11 x 9 Cross hatch grid failed.
227
775-495 D Info code Description: The SCROLLING_17_H_TEST failed.
775-497 D Info code Description: The SCROLLING_21_H_TEST failed.
775-4FF D 775 Description: The test of the VRAM failed.
227
775-501 D 775 Description: Color miscompare.
227
775-502 D 775 Description: Clipping error.
227
775-503 D 775 Description: Direct Frame Buffer test failed.
227
775-5FF D 775 Description: Direct Frame Buffer test failed.
227
775-601 D 775 Description: Video Stream Register test failed.
227
775-602 D 775 Description: Video Stream hardware test failed.
227
775-6FF D 775 Description: Video Stream hardware test failed.
227
775-701 D 775 Description: 0 Degree Short Stroke Draw failed.
227
775-702 D 775 Description: 45 Degree Short Stroke Draw failed.
227
775-703 D 775 Description: Blue Screen error, or 90 Degree Short
227 Stroke Draw failed.
775-704 D 775 Description: 135 Degree Short Stroke Draw failed.
227
775-705 D 775 Description: White screen error, or 180 Degree Short
227 Stroke Draw failed.
775-706 D 775 Description: 225 Degree Short Stroke Draw failed.
227
775-707 D 775 Description: 270 Degree Short Stroke Draw failed.
227
775-708 D 775 Description: 315 Degree Short Stroke Draw failed
227
775-709 D 775 Description: Short Stroke Vector Function test failed.
227

Chapter 33. SRNs 700-102 through 89c-302 409


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
775-727 D 775 Description: 11 x 9 Cross hatch grid failed.
227
775-750 D Info code Description: The SCROLLING_21_H_TEST failed.
775-753 D Info code Description: The EMC_SCROLLING_17_H_TEST failed.
775-7FE D 775 Description: Short Stroke Vector Function test failed.
227
775-7FF D software Description: Bad vector detected.
775
227
775-801 D 775 Description: Color for PatBlt thru screen failed.
227
775-802 D 775 Description: Clipping for PatBlt thru screen failed.
227
775-803 D 775 Description: Color for PatBlt Across screen failed.
227
775-804 D 775 Description: Clipping for PatBlt Across screen failed.
227
775-805 D 775 Description: Pattern Fill Across the Plane test failed.
227
775-8FF D 775 Description: Pattern Fill Across the Plane test failed.
227
775-901 D 775 Description: Color miscompare of white boxes detected.
227
775-902 D 775 Description: Clipping error of white boxes detected.
227
775-903 D 775 Description: Color miscompare of color bars detected.
227
775-904 D 775 Description: Clipping error of white boxes detected.
227
775-905 D 775 Description: Color miscompare of white boxes detected.
227
775-906 D 775 Description: Clipping error of white boxes detected.
227
775-907 D 775 Description: Color miscompare of white boxes detected.
227
775-908 D 775 Description: Clipping miscompare of white boxes
227 detected.
775-909 D 775 Description: The Area fill test (color bars) failed.
227
775-937 D 775 Description: Red screen error.
227

410 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
775-959 D 775 Description: White screen error.
227
775-961 D 775 Description: Black screen error.
227
775-9FF D 775 Description: The Area fill test (color bars) failed.
227
775-A01 D 775 Description: Color miscompare of horizontal top line.
227
775-A02 D 775 Description: Clipping error of horizontal top line.
227
775-A03 D 775 Description: Color miscompare of vertical right line.
227
775-A04 D 775 Description: Clipping error of vertical right line.
227
775-A05 D 775 Description: Color miscompare of horizontal bottom line.
227
775-A06 D 775 Description: Clipping error of horizontal bottom line.
227
775-A07 D 775 Description: Color miscompare of vertical left line.
227
775-A08 D 775 Description: Clipping error of vertical left line.
227
775-A09 D 775 Description: Color miscompare of horizontal center line.
227
775-A0A D 775 Description: Clipping error of horizontal center line.
227
775-A0B D 775 Description: Color miscompare of vertical center line.
227
775-A0C D 775 Description: Clipping error of vertical center line.
227
775-A0D D 775 Description: Reserved
227
775-A0F D 775 Description: Reserved
227
775-A10 D 775 Description: Color miscompare of textured top line.
227
775-A11 D 775 Description: Clipping error of textured top line.
227
775-A12 D 775 Description: Line Drawing Function test failed.
227
775-AFF D 775 Description: Line Drawing Function test failed.
227

Chapter 33. SRNs 700-102 through 89c-302 411


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
775-B01 D 775 Description: Rectangle Area Color miscompare detected.
227
775-B02 D 775 Description: Rectangle Area Clip error detected.
227
775-B03 D 775 Description: Clipped Area Horizontal color miscompare
227 (background line color wrong).
775-B04 D 775 Description: Clipped Area Horizontal clip miscompare
227 (clip of background line wrong).
775-B05 D 775 Description: Clipped Area Vertical color miscompare
227 (background line color wrong).
775-B06 D 775 Description: Clipped Area Vertical clip error (clip of
227 background line wrong).
775-B07 D 775 Description: The clipping function test failed.
227
775-BFF D 775 Description: The clipping function test failed.
227
775-C01 D 775 Description: The BIOS read failed.
227
775-C02 D 775 Description: The BIOS function test failed.
227
775-CFF D 775 Description: The BIOS function test failed.
227
775-D01 D 775 Description: The HW cursor function test failed.
227
775-DFF D 775 Description: The HW cursor function test failed.
227
776-101 D D46 Description: External Test Failure.
776-102 D 240 Description: External Test Failure.
776-103 D 776 Description: I/O Test Failure.
776-104 D 776 Description: Adapter On-card Test Failure.
221
776-105 D 776 Description: Wrap Test Failure.
776-106 D D46 Description: Wrap Test Failure.
776-106 D 776 Description: Enhanced Error Handling failure on bus.
776-107 D 776 Description: EEH failure on Eads chip.
776-108 D 776 Description: Enhanced Error Handling failure on adapter.
776-201 D 776 Description: Configuration Register Test Failure.
221
776-202 D 776 Description: Wrap Test Failure.
221

412 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
776-203 D D46 Description: Wrap Test Failure.
776
776-204 D 776 Description: Connect Test Failure.
221
776-205 F D46 Description: External Test Failure. Action: Run
776 advanced diagnostics with wrap test for this resource to
obtain correct problem isolation.
776-206 D 776 Description: Wrap Test Failure.
221
776-301 D D46 Description: External Test Failure.
240
776
776-302 F D46 Description: External Test Failure. Action: Run
776 advanced diagnostics with wrap test for this resource to
221 obtain correct problem isolation.
776-303 F 240 Description: External Test Failure. Action: Run
D46 advanced diagnostics with wrap test for this resource to
776 obtain correct problem isolation.
776-304 D D46 Description: Connect Wrap Test Failure.
776
221
776-305 D D46 Description: Wrap Test Failure.
776
221
776-306 D D46 Description: Wrap Test Failure.
776
221
776-401 F 240 Description: External Test Failure. Action: Run
D46 advanced diagnostics with wrap test for this resource to
776 obtain correct problem isolation.
221
776-404 D 240 Description: Connect Test Failure.
D46
776
221
776-405 D 240 Description: Wrap Test Failure.
D46
776
221
776-406 D 240 Description: Wrap Test Failure.
D46
776
221

Chapter 33. SRNs 700-102 through 89c-302 413


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
776-414 F 240 Description: Connect Test Failure. This failure occurs if
D46 not connected to a functional Token-Ring network.
776 Action: Run advanced diagnostics for this resource to
221 obtain correct problem isolation.
776-415 F 240 Description: Wrap Test Failure. This failure occurs if not
D46 connected to a functional Token-Ring network. Action:
776 Run advanced diagnostics for this resource to obtain
221 correct problem isolation.
776-416 F 240 Description: Wrap Test Failure. This failure occurs if not
D46 connected to a functional Token-Ring network. Action:
776 Run advanced diagnostics for this resource to obtain
221 correct problem isolation.
776-701 G 776 Description: ELA indicates an adapter error occurred.
776-702 G 776 Description: ELA indicates an adapter check occurred.
221
776-703 G 776 Description: ELA indicates a DMA failure occurred.
221
776-704 G 776 Description: ELA indicates a PCI bus failure occurred.
221
776-705 G 776 Description: ELA indicates a Programmed I/O failure
221 occurred.
776-706 G 776 Description: ELA indicates a command write failure
occurred.
776-707 G 776 Description: ELA indicates an internal adapter error has
occurred.
777-101 D 777 Description: Configuration Register Test Failure.
777-102 D 777 Description: I/O Test Failure.
777-103 D 777 Description: Adapter initialization test failure.
777-104 D 777 Description: Internal wrap test failure.
777-105 D 777 Description: External wrap (10 Mbps) test failure.
777-106 D 777 Description: External wrap (100 Mbps) test failure.
777-107 D 221 Description: Enhanced Error Handling failure on bus.
777-108 D 221 Description: Enhanced Error Handling logic failure.
777-110 D 777 Description: Enhanced Error Handling failure on adapter.
777-201 D 777 Description: Configuration Register Test Failure.
221
777-202 D 777 Description: I/O Test Failure.
221
777-203 D 777 Description: Adapter initialization test failure.
221
777-204 D 777 Description: Internal wrap test failure.
221

414 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
777-205 D 777 Description: Internal wrap test failure.
221
777-206 D 777 Description: External wrap (10 Mbps) test failure.
221
777-207 D 777 Description: Internal wrap test failure.
221
777-208 D 777 Description: External wrap (100 Mbps) test failure.
221
777-701 G 777 Description: Error log analysis indicates that the adapter
221 is not responding to initialization commands.
777-702 G 777 Description: Error Log Analysis indicates that the device
221 driver has detected a PIO error which it was unable to
correct.
777-703 G 777 Description: Error log analysis indicates that the adapter
221 has been shut down due to an unrecoverable error.
777-704 G 777 Description: Error Log Analysis indicates a problem with
221 the EEPROM on the adapter
777-707 G 777 Description: Error Log Analysis indicates that this
221 adapter has failed to initialize due to EEH errors.
778-002 D software Description: Software error.
778
778-004 D software Description: Software error.
778
778-009 D software Description: Software error.
778
778-011 D software Description: Software error.
778
778-017 D software Description: Software error.
778
778-019 D 778 Description: Adapter failure.
software
778-030 D 778 Description: Adapter failure.
221
778-032 D software Description: Software error.
778
778-033 D software Description: Software error.
778
778-035 D 778 Description: Adapter failure.
software
778-036 D software Description: Software error.
to 778
778-072

Chapter 33. SRNs 700-102 through 89c-302 415


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
778-073 D 778 Description: Adapter failure.
221
778-075 D software Description: Software error.
778
778-076 D 778 Description: Software error.
software
778-301 D 778 Description: Adapter failure.
to 221
778-D02
778-E01 D software Description: Software error.
778
778-E02 D 778 Description: Adapter failure.
to 221
778-1401
778-1402 D software Description: Software error.
778
778-1403 D 778 Description: Adapter failure.
to 221
778-1405
778-1500 D 778 Description: Adapter failure.
software
778-1600 D 778 Description: Adapter failure.
to 902
778-1604
778-2501 D 778 Description: Adapter error.
to 221
778-2508
778-2509 D software Description: Software error.
to 778
778-2511
778-2601 D 778 Description: Adapter error.
to 221
778-2602
778-2603 D software Description: Software error.
778
77B-101 D 77B Description: Configuration Register Test Failure.
77B-102 D 77B Description: I/O Test Failure.
77B-103 D 77B Description: Adapter initialization test failure.
77B-104 D 77B Description: Internal wrap test failure.
77B-105 D 77B Description: External wrap (10 Mbps) test failure.
77B-106 D 77B Description: External wrap (100 Mbps) test failure.
77B-110 D 77B Description: Enhanced Error handling failure.

416 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
77B-701 G 77B Description: Error log analysis indicates that the adapter
is not responding to initialization commands.
77B-702 G 77B Description: Error Log Analysis indicates that the device
driver has detected a PIO error which it was unable to
correct.
77B-703 G 77B Description: Error log analysis indicates that the adapter
has been shut down due to an unrecoverable error.
77B-704 G 77B Description: Error Log Analysis indicates a problem with
the EEPROM on the adapter
77B-705 G 77B Description: Error Log Analysis indicates a non-critical
problem with the VPD and the EEPROM on the adapter
Action: Schedule deferred maintenance.
77C-102 D 77C Description: An unrecoverable media error.
77C-104 D 77C Description: The motor failed to restart.
77C-105 D 77C Description: The drive did not become ready.
77C-106 D 77C Description: The electronics card test failed.
77C-108 D 77C Description: The bus test failed.
77C-110 D 77C Description: The media format is corrupted.
77C-112 D 77C Description: The diagnostic test failed.
77C-114 D 77C Description: An unrecoverable hardware error.
77C-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
77C-117 D 77C Description: A write-protect error occurred.
77C-118 D 77C Description: A SCSI command time-out.
B88
77C-120 D 77C Description: A SCSI busy or command error.
77C-122 D 77C Description: A SCSI reservation conflict error.
77C-124 D 77C Description: A SCSI check condition error.
77C-126 D 77C Description: A software error was caused by a hardware
B88 failure.
77C-128 G 77C Description: The error log analysis indicates a hardware
failure.
77C-129 G 77C Description: Error log analysis indicates a SCSI bus
problem.
77C-130 G 77C Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
77C-132 D 77C Description: A disk drive hardware error occurred.
77C-133 D 77C Description: Use the subsystem guide to complete the
diagnostics.

Chapter 33. SRNs 700-102 through 89c-302 417


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
77C-134 D B88 Description: The adapter failed to configure.
software
77C-137 D 77C Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
77C-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
77C-139 D 77C Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
77C-640 G 640 Description: Error Log Analysis indicates a path error.
780-101 D 780 Description: Adapter logic test failure.
227
780-102 D 780 Description: Adapter logic test failure.
780-109 D 780 Description: Adapter channel Input/Output test failure.
780-113 D 780 Description: Adapter Serial Communication Controller
(SCC) test failure.
780-114 D 780 Description: Adapter logic test failure.
227
780-120 D 780 Description: Adapter could not be detected or configured.
227
software
780-140 D 271 Description: An error was found with the X.21 interface
780 adapter cable.
780-150 D 272 Description: An error was found with the X.24 interface
780 adapter cable.
780-160 D 273 Description: An error was found with the X.35 interface
780 adapter cable.
780-170 D 780 Description: The adapter hardware failed.
780-180 D 780 Description: The adapter hardware failed.
780-190 D 780 Description: The adapter hardware failed.
780-210 D 780 Description: An error was found on the adapter.
185
780-211 D 780 Description: The adapter card POST test failed.
227
780-230 D 780 Description: The adapter card hardware failed.
780-232 D 849 Description: The adapter card hardware failed.
227
780-240 D 780 Description: The adapter card hardware failed.
780-250 D 185 Description: An error was found on the adapter.
780

418 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
780-260 D 780 Description: The adapter card hardware failed.
780-270 D 780 Description: The adapter card hardware failed.
780-280 D 780 Description: The adapter card hardware failed.
780-290 D 780 Description: The adapter card hardware failed.
780-300 G 780 Description: An adapter error was found during error log
analysis.
780-310 G 780 Description: An adapter error was found during error log
185 analysis.
780-320 G 780 Description: An adapter error was found during error log
227 analysis.
780-330 G 780 Description: Error log analysis indicates a hardware
227 problem.
780-400 D 780 Description: A software error was caused by a hardware
227 failure.
780-700 D 780 Description: The adapter failed to configure.
227
software
780-720 D 780 Description: Cable wrap test failed.
780-721 D 780 Description: Port wrap test failed.
780-722 D 780 Description: Cable wrap test failed.
781-101 D 781 Description: ROS POST adapter software initialization
227 error.
781-102 D 781 Description: Extended DRAM SIP test failed.
781-103 D 781 Description: ROS checksum test failed.
781-104 D 781 Adapter download diagnostics failed
227
781-105 D 781 Description: Memory size test failed.
227
781-106 D 781 Description: Interface ID test failed.
227
781-107 D 781 Description: EIB ID test failed.
227
781-108 D 781 Description: ROS version test failed.
227
781-109 D 781 Description: DUSCC register test failed.
781-111 D 781 Description: DMA register test failed.
781-112 D 781 Description: X.21 PAL test failed.
781-113 D 781 Description: External wrap test failed.
781-114 D 781 Description: Twin tail logic test failed.
227

Chapter 33. SRNs 700-102 through 89c-302 419


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
781-116 D 254 Description: The RS-232 cable wrap test failed.
781-117 D 253 Description: The RS-422A cable wrap test failed.
781-118 D 257 Description: The V.35 cable wrap test failed.
781-119 D 260 Description: The X.21 cable wrap test failed.
781-120 D 781 Description: The adapter was not detected or could not
227 be configured. test failed.
software
781-121 D 781 Description: The 4-port jumper cable assembly wrap test
227 failed.
software
781-200 G 781 Description: The error log analysis indicates the adapter
failed.
781-221 G 781 Description: The error log analysis indicates the adapter
227 hardware failed.
781-231 D 855 227 Description: No interface card detected.
781-501 D B77 Description: The power-on self-test (POST) failed.
B69
227
781-502 D B77 Description: The memory module failed.
781-503 D 781 Description: Adapter hardware failure.
227
781-504 D B69 Description: Adapter hardware failure.
781-505 D B71 Description: Adapter hardware failure.
B69
781-506 D B72 Description: Adapter hardware failure.
B69
781-507 D B73 Description: Adapter hardware failure.
B69
781-508 D B74 Description: Adapter hardware failure.
B69
781-516 D B77 Description: Adapter Test Failure.
B69
781-517 D B69 Description: Adapter Test Failure.
B77
781-720 D 258 4-port multiprotocol cable
781
783-110 D 783 Description: The Reserve command failed.
783-120 D 783 Description: The Inquiry command failed.
783-130 D 783 Description: The Load command failed.
media

420 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
783-135 D 783 Description: The Unload command failed.
media
783-140 D 783 Description: The Mode Select command failed.
783-150 D 783 Description: The Test Unit Ready command failed.
media
783-160 D 783 Description: The Send Diagnostic command failed.
media
783-169 D 783 Description: The Send Diagnostic command failed.
media
783-170 D 783 Description: The Read, Write and Compare test failed.
B88
media
783-180 D 783 Description: The Load command failed.
media
783-185 D 783 Description: The Unload command failed.
media
783-190 D 783 Description: The Mode Select command failed.
783-200 D 783 Description: The Test Unit Ready command failed.
media
783-210 D 783 Description: The device configuration failed.
B88
783-220 D 783 Description: The Release command failed.
783-230 D 783 Description: The Request Sense command failed.
783-240 D 783 Description: The Openx command failed.
783-300 D 783 Description: The device configuration failed.
software
783-310 D B88 Description: SCSI adapter configuration failed.
783
software
783-320 G 783 Description: Error log analysis indicates a failure.
media
783-411 D 783 Description: A reservation conflict occurred.
to B88
783-423 software
783-511 D 783 Description: The drive returned bad or non-extended
to B88 sense data.
783-523
783-611 D 783 Description: An adapter or bus I/O error occurred.
to B88
783-623 software

Chapter 33. SRNs 700-102 through 89c-302 421


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
783-711 D 783 Description: A device timeout error occurred.
to B88
783-723 software
784-102 D 784 Description: An unrecoverable media error.
784-104 D 784 Description: The motor failed to restart.
784-105 D 784 Description: The drive did not become ready.
784-106 D 784 Description: The electronics card test failed.
784-108 D 784 Description: The bus test failed.
784-110 D 784 Description: The media format is corrupted.
784-112 D 784 Description: The diagnostic test failed.
784-114 D 784 Description: An unrecoverable hardware error.
784-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
784-117 D 784 Description: A write-protect error occurred.
784-118 D 784 Description: A SCSI command time-out.
B88
784-120 D 784 Description: A SCSI busy or command error.
784-122 D 784 Description: A SCSI reservation conflict error.
784-124 D 784 Description: A SCSI check condition error.
784-126 D 784 Description: A software error was caused by a hardware
B88 failure.
784-128 G 784 Description: The error log analysis indicates a hardware
failure.
784-129 G 190 Description: Error log analysis indicates a SCSI bus
784 problem.
B88
software
784-130 G 784 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
784-132 D 784 Description: A disk drive hardware error occurred.
784-134 D B88 Description: The adapter failed to configure.
software
784-135 D 784 Description: The device failed to configure.
B88
software
784-136 D 784 Description: The certify operation failed.
784-137 D 784 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190

422 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
785-111 D 785 Could not do the test because the device driver detected
227 a hardware error.
785-114 D 785 The register verification test failed.
785-121 D 785 Could not do the test because the device driver detected
227 a hardware error.
785-122 D 785 The data wrap communication test failed.
227
785-123 D 785 The modem control line test failed.
227
785-124 D 785 The memory test failed.
785-151 D 785 Could not do the test because the device driver detected
D57 a hardware error.
785-152 D 785 The data wrap communication test failed.
D57
785-153 D 785 The modem control line test failed.
D57
785-171 D 259 Could not do the test because the device driver detected
a hardware error.
785-172 D 259 The data wrap communication test failed.
785-173 D 259 The modem control line test failed.
785-181 D 261 Could not do the test because the device driver detected
a hardware error.
785-182 D 261 The data wrap communication test failed.
785-183 D 261 The modem control line test failed.
785-251 D 785 Could not perform because the device driver detected a
D57 hardware error.
785-252 D 785 The data wrap communication test failed.
D57
785-253 D 785 The modem control line test failed.
D57
785-271 D 785 Could not perform because the device driver detected a
D57 hardware error.
785-272 D 785 The data wrap communication test failed.
D57
785-273 D 785 The modem control line test failed.
D57
785-281 D 785 Could not perform because the device driver detected a
D57 hardware error.
785-282 D 785 The data wrap communication test failed.
D57

Chapter 33. SRNs 700-102 through 89c-302 423


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
785-283 D 785 The modem control line test failed.
D57
785-481 D D57 Could not do the test because the device driver detected
a hardware error.
785-482 D D57 The data wrap communication test failed.
785-483 D D57 The modem control line test failed.
785-901 D software Description: An unexpected error occurred that can be
to 785 attributed to software or hardware. Action: Run
785-920 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 785; otherwise,
suspect a software problem.
785-921 D 785 Description: The adapter failed to configure.
software
785-922 D software Description: An unexpected error occurred that can be
to 785 attributed to software or hardware. Action: Run
785-924 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 785; otherwise,
suspect a software problem.
785-925 D 785 Description: The adapter failed to configure.
software
785-926 D software Description: An unexpected error occurred that can be
to 785 attributed to software or hardware. Action: Run
785-943 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 785; otherwise,
suspect a software problem.
786-200 D 786 Description: Initiation failed.
D96 Note: You must determine which of the first two FFCs is
227 installed in the system unit.
786-210 D 786 Description: The adapter test failed.
227
786-211 D D96 Description: The adapter test failed.
227
786-220 D 786 Description: The display test failed.
Cable
Monitor
786-221 D D96 Description: The display test failed.
Cable
Monitor

424 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
786-710 D 786 Description: The ELA indicates HW failure.
227
786-711 D D96 The ELA indicates HW failure.
227
787-100 D 787 GXT500P Graphics Adapter.
787-101 D 787 Description: GXT500P Graphics Adapter.
227
787-1AA D 787 Description: GXT500P Graphics Adapter.
RGB
Cable
Display
787-1xx D 787 Description: GXT500P Graphics Adapter.
787-200 D D95 Description: GXT550P Graphics Adapter.
787-201 D D95 Description: GXT550P Graphics Adapter.
227
787-2AA D D95 Description: GXT550P Graphics Adapter.
RGB
Cable
Display
787-2xx D D95 Description: GXT550P Graphics Adapter.
788-001 D 788 Description: Adapter Error.
227
788-002 D software Description: System Error.
788
788-003 D software Description: System Error.
788
788-004 D 788 Description: System Error.
software
789-101 D 789 Description: Failed to release the device.
789-102 D 789 Description: Failed to reserve the device.
789-103 D 789 Description: The device motor failed to start.
789-104 D 789 Description: Failed to make the device ready.
789-105 D 789 Description: Failed to get the inquiry data.
789-106 D 789 Description: The Prevent Media Removal command
failed.
789-107 D 789 Description: The Allow Media Removal command
failed.
789-200 D 789 Description: The optical disk failed to load. Action:
Optical- Change the media. Run diagnostics on the changed
Disk media in System Verification mode. If the error reoccurs
use MAP 210; otherwise, replace the media.

Chapter 33. SRNs 700-102 through 89c-302 425


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
789-201 D 789 Description: Failed to unload the optical disk. Action:
Optical- Change the media. Run diagnostics on the changed
Disk media in System Verification mode. If the errors reoccur
use MAP 210; otherwise, replace the media.
789-202 D 789 Description: The diagnostic test failed. Action: Change
Optical- the media. Run diagnostics on the changed media in
Disk System Verification mode. If errors do not reoccur,
replace the media; otherwise, run the drive cleaning
procedures if applicable and rerun the diagnostics. If
errors reoccur, or the drive does not support the cleaning
procedures use MAP 210.
789-204 D 789 Description: The device failed to configure.
B88
789-205 D 789 Description: The Test Unit Ready command failed.
Optical- Action: Change the media. Run diagnostics on the
Disk changed media in System Verification mode. If the error
reoccurs, use MAP 210; otherwise, replace the media.
789-206 D 789 Description: The random write, read and compare test
Optical- failed. Action: Change the media. Run diagnostics on the
Disk changed media in System Verification mode. If the errors
do not reoccur, replace the media; otherwise, run the
drive cleaning procedures if applicable, and rerun
diagnostics. If the errors reoccur, or the drive does not
support cleaning procedures, use MAP 210.
789-207 D 789 Description: A hardware error occurred. Action: Change
Optical- the media. Run diagnostics on the changed media in
Disk System Verification mode. If the errors do not reoccur,
replace the media; otherwise, run the drive cleaning
procedures if applicable, and rerun diagnostics. If the
errors reoccur, or the drive does not support cleaning
procedures, use MAP 210.
789-208 D 789 Description: The Mode Sense command failed. Action:
Optical- Change the media. Run diagnostics on the changed
Disk media in System Verification mode. If the errors do not
reoccur, replace the media; otherwise, run the drive
cleaning procedures if applicable, and rerun diagnostics.
If the errors reoccur, or the drive does not support
cleaning procedures, use MAP 210.
789-209 D 789 Description: The Mode Select command failed. Action:
Optical- Change the media. Run diagnostics on the changed
Disk media in System Verification mode. If the errors do not
reoccur, replace the media; otherwise, run the drive
cleaning procedures if applicable, and rerun diagnostics.
If the errors reoccur, or the drive does not support
cleaning procedures, use MAP 210.

426 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
789-300 D 789 Description: A SCSI reservation conflict has occurred.
B88
software
789-400 D 789 Description: A SCSI command time out has occurred.
B88
Cables
software
789-401 D Optical- Description: An unknown error has occurred.
Disk
190
B88
software
789-402 D Optical- Description: Unit attention condition has occurred.
Disk
190
B88
software
789-600 G Optical- Description: ELA indicates that the spare sectors on the
Disk disk are exhausted. Action: Backup the media and
replace it.
Note: Use the time when the error occurred and the
″Spare Sector Availability″ service aid to identify the disk
that has the error.
789-700 G 789 Description: The ELA indicates an equipment error.
Optical- Action: Run diagnostics in System Verification mode to
Disk isolate the problem. If errors are reported, use MAP 210;
otherwise, the error is due to faulty media. Backup the
media and then replace it.
Note: Use the time when the error occurred to identify
the faulty media.
789-701 G Optical- Description: ELA indicates an irrecoverable data error.
Disk Action: Run diagnostics in System Verification mode to
789 isolate the problem. If errors are reported, use MAP 210;
otherwise, the error is due to faulty media. Backup the
media and then replace it.
Note: Use the time when the error occurred to identify
the faulty media.
789-702 G 789 Description: ELA indicates that the adapter detected an
B88 error. Action: Use the 7209 Installation and Service
Cables Guide. If the unit checks out to be good, use MAP 210.
78B-001 D Software Description: Software error.
78B
78B-002 D 78B Description: Adapter failure.
Software
78B-003 D 78B Description: Adapter failure.
227

Chapter 33. SRNs 700-102 through 89c-302 427


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
78B-004 D 78B Description: Adapter or display failure.
Monitor/
Cable
78B-005 D 78B Description: Adapter failure.
227
Monitor/
Cable
78D-001 D software Description: Software error.
78D
78D-002 D 78D Description: Adapter failure.
software
78D-003 D 78D Description: Adapter failure.
227
78D-004 D 78D Description: Display failure.
Monitor/
Cable
78D-005 D 78D Description: Adapter failure.
227
Monitor/
Cable
790-101 D 790 Description: Configuration Register Test failure.
790-102 D 790 Description: I/O test failure.
790-103 D 790 Description: Adapter initialization test failure.
790-104 D 790 Description: Internal wrap test failure.
790-105 D 790 Description: Internal wrap test failure.
790-106 D 790 Description: External wrap (10 Mbps) test failure.
790-107 D 790 Description: Internal wrap test failure.
790-108 D 790 Description: External wrap (100 Mbps) test failure.
790-109 D 790 Description: External wrap (10 Mbps) test failure.
790-121 D 790 Description: Configuration register test failure.
790-122 D 790 Description: I/O register test failure.
790-124 D 790 Description: Internal loopback test failure.
790-125 D 790 Description: Internal loopback test failure.
790-126 D 790 Description: External loopback test failure.
790-150 D B08 Description: 10Base-T transceiver test failure.
790-151 D B09 Description: 10Base-2 transceiver test failure.
790-223 D 790 Description: Device configuration failure.
software
790-224 D B08 Description: 10 Base-T transceiver test failure.
790

428 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
790-225 D B09 Description: 10 Base-2 transceiver test failure.
790
790-250 D B08 Description: 10 Base-T transceiver test failure.
790
790-251 D B09 Description: 10 Base-2 transceiver test failure.
790
790-701 G 790 Description: Error Log Analysis indicates that the adapter
is not responding to initialization commands.
790-702 G 790 Description: Error Log Analysis indicates that the device
driver has detected a PIO error which it was unable to
correct.
790-703 G 790 Description: Error Log Analysis indicates that the adapter
has been shutdown due to an unrecoverable error.
790-704 G 790 Description: Error Log Analysis indicates a problem with
EEPROM on the adapter.
790-720 G 790 Description: Error log analysis indicates a hardware
software problem.
791-102 D 791 Description: An unrecoverable media error occurred.
791-104 D 791 Description: The motor failed to restart.
791-105 D 791 Description: The drive did not become ready.
791-106 D 791 Description: The electronics card test failed.
791-108 D 791 Description: The bus test failed.
791-110 D 791 Description: The media format is corrupted.
791-112 D 791 Description: The diagnostic test failed.
791-114 D 791 Description: An unrecoverable hardware error.
791-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
791-117 D 791 Description: A write-protect error occurred.
791-118 D 791 Description: A SCSI command time-out occurred.
B88
791-120 D 791 Description: A SCSI busy or command error.
791-122 D 791 Description: A SCSI reservation conflict error.
791-124 D 791 Description: A SCSI check condition error occurred.
791-126 D 791 Description: A software error was caused by a hardware
B88 failure.
791-128 G 791 Description: The error log analysis indicates a hardware
failure.

Chapter 33. SRNs 700-102 through 89c-302 429


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
791-129 G 190 Description: Error log analysis indicates a SCSI bus
791 problem.
B88
software
791-130 G 791 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
791-132 D 791 Description: A disk drive hardware error occurred.
791-134 D B88 Description: The adapter failed to configure.
software
791-135 D 791 Description: The device failed to configure.
B88
software
791-136 D 791 Description: The certify operation failed.
791-137 D 791 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
792-102 D 792 Description: An unrecoverable media error occurred.
792-104 D 792 Description: The motor failed to restart.
792-105 D 792 Description: The drive did not become ready.
792-106 D 792 Description: The electronics card test failed.
792-108 D 792 Description: The bus test failed.
792-110 D 792 Description: The media format is corrupted.
792-112 D 792 Description: The diagnostic test failed.
792-114 D 792 Description: An unrecoverable hardware error.
792-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
792-117 D 792 Description: A write-protect error occurred.
792-118 D 792 Description: A SCSI command time-out occurred.
B88
792-120 D 792 Description: A SCSI busy or command error.
792-122 D 792 Description: A SCSI reservation conflict error.
792-124 D 792 Description: A SCSI check condition error occurred.
792-126 D 792 Description: A software error was caused by a hardware
B88 failure.
792-128 G 792 Description: The error log analysis indicates a hardware
failure.

430 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
792-129 G 190 Description: Error log analysis indicates a SCSI bus
792 problem.
B88
software
792-130 G 792 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
792-132 D 792 Description: A disk drive hardware error occurred.
792-134 D B88 Description: The adapter failed to configure.
software
792-135 D 792 Description: The device failed to configure.
B88
software
792-136 D 792 Description: The certify operation failed.
792-137 D 792 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
793-102 D 793 Description: An unrecoverable media error occurred.
793-104 D 793 Description: The motor failed to restart.
793-105 D 793 Description: The drive did not become ready.
793-106 D 793 Description: The electronics card test failed.
793-108 D 793 Description: The bus test failed.
793-110 D 793 Description: The media format is corrupted.
793-112 D 793 Description: The diagnostic test failed.
793-114 D 793 Description: An unrecoverable hardware error.
793-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
793-117 D 793 Description: A write-protect error occurred.
793-118 D 793 Description: A SCSI command time-out occurred.
B88
793-120 D 793 Description: A SCSI busy or command error.
793-122 D 793 Description: A SCSI reservation conflict error.
793-124 D 793 Description: A SCSI check condition error occurred.
793-126 D 793 Description: A software error was caused by a hardware
B88 failure.
793-128 G 793 Description: The error log analysis indicates a hardware
failure.

Chapter 33. SRNs 700-102 through 89c-302 431


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
793-129 G 190 Description: Error log analysis indicates a SCSI bus
793 problem.
B88
software
793-130 G 793 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
793-132 D 793 Description: A disk drive hardware error occurred.
793-134 D B88 Description: The adapter failed to configure.
software
793-135 D 793 Description: The device failed to configure.
B88
software
793-136 D 793 Description: The certify operation failed.
793-137 D 793 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
795-201 D 795 Description: Config register test failure.
795-202 D 795 Description: PROM check test failure.
795-203 D 795 Description: Timer and IRQ test failure.
795-204 D 795 Description: Adapter RAM check failure.
795-205 D 795 Description: ASIC test failure.
227
795-206 D 795 Description: High memory (ISA) test failure.
795-207 D 795 Description: RAM check via DMA test failure.
795-208 D 795 Description: FORMAC register test failure.
795-209 D 795 Description: PLC1 test failure.
221
795-210 D 795 Description: PLC2 test failure.
227
795-211 D 795 Description: FORMAC Ring_Op test failure.
795-212 D 795 Description: Send long frame test failure.
795-213 D 795 Description: Restricted Token Monitor test failure.
795-214 D 795 Description: Receive queue handling test failure.
227
795-215 D 795 Description: FORMAC loopback test failure.
221
795-216 D 795 Description: FORMAC loopback with master access test
221 failure.
795-217 D 795 Description: DMA measurement test failure.
795-218 D 795 Description: Special test failure.

432 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
795-219 D 795 Description: Bypass test failure.
795-301 D 795 Description: PLC1 FDDI external wrap failure.
795-302 D 795 Description: PLC2 FDDI external wrap failure.
795-303 D 795 Description: Send long frame FDDI external wrap failure.
795-304 D 795 Description: FORMAC loopback external wrap failure.
795-700 D 795 Description: Error log analysis indicates hardware failure.
799-101 D 2C3 Description: External wrap test failed on port 0.
799
799-102 D 2C3 Description: External wrap test failed on port 1.
799
799-201 D 799 Description: Internal adapter test failed.
227
799-202 D 799 Description: External wrap test failed on port 0.
227
799-203 D 799 Description: External wrap test failed on port 1.
227
799-204 D 2C3 Description: External wrap test failed on port 0.
799
799-205 D 2C3 Description: External wrap test failed on port 1.
799
799-206 D 2C3 Description: External wrap test failed on port 0.
799
software
799-207 D 2C3 Description: External wrap test failed on port 1.
799
software
799-301 D 799 Description: Internal adapter test failed.
227
software
799-302 D 799 Description: External wrap test failed on port 0.
227
software
799-303 D 799 Description: External wrap test failed on port 1.
227
software
799-304 D 2C3 Description: External wrap test failed on port 0.
799
software
799-305 D 23C Description: External wrap test failed on port 1.
799
software

Chapter 33. SRNs 700-102 through 89c-302 433


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
799-700 D 799 Description: Error log analysis indicates a hardware
software problem.
7C1-101 D 7C1 Description: Audio Subsystem failed.
software
7C1-102 D 7C1 Description: CS4232 failed.
7C1-103 D 7C1 Description: Clock control failed.
7C1-107 D 7C1 Description: SoundBlaster interface failed.
7C1-108 D 7C1 Description: Loop back failed.
7C1-109 D 7C1 Description: CODEC ID invalid.
7C1-117 D D97 Description: Internal speaker failed.
801-xxxx C xxxx Description: No LED value could be determined for the
E10 missing resource.
227 Note: Note: To obtain the FFC substitute the last three
or four digits of the SRN following the dash (-) for xxxx.
(The substituted xxxx is the FFC)
802-655 C 655 Description: A resource was not detected that was
previously installed.
802-657 C 657 Description: A resource was not detected that was
previously installed.
802-684 C 684 Description: A potential problem with the RS422
687 concentrator exists.
802-787 C 787 Description: The diagnostics did not detect an installed
D95 resource.
802-78C C 78C Description: A system bus problem exists. Action: Use
Chapter 10, “MAP 0080: System Bus Problem Isolation”
on page 63.
802-78D C 78D Description: A resource was not detected that was
previously installed.
802-80c C 80c Description: A potential problem with a SSA adapter
exists. If the system has external SSA drives refer to the
SSA Adapters User’s Guide and Maintenance
Information or the service guide for your disk subsystem.
If the system has internal SSA drives, go to the SSA
MAP in either the system unit’s service guide or user’s
guide.
802-837 C 837 Description: A potential problem with the Enhanced
687 Remote Async Node exists.
E10
227
802-xxxx C xxxx Description: The diagnostics did not detect an installed
E10 resource.
227 Note: To obtain the FFC substitute the last three or four
digits of the SRN following the dash (-) for xxxx. (The
substituted xxxx is the FFC.)

434 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
803-xxxx D xxxx Description: A software error occurred while running the
diagnostics which could be caused by either hardware or
software.
Note: This SRN can also occur if file the system is full,
particularly in the / , /var, or /tmp directories (verify
using the df command at the AIX prompt, make sure
%Used is 90% or less for each file system).Action: Run
standalone diagnostics. If you get a different SRN, use it
in place of the original SRN. If you get the same SRN,
use the last three or four digits of the 803-xxx(x) as the
FFC and go to MAP 210. If you get no error from the
standalone diagnostics, you may have a problem with
the software, contact your support center.
Note: xxxx corresponds to the last three or four digits of
the SRN. If your 803-xxx(x) SRN is not listed, substitute
the last three or four digits of the SRN after the dash (-)
for xxx(x), then proceed to the FFC table using the
substituted digits as your FFC.
804-111 D 804 Description: Unable to reserve device.
B88
804-112 D 804 Description: Unable to do configuration.
B88
804-113 D 804 Description: Unable to open the device driver.
B88
804-121 D 804 Description: The CD-ROM drive indicates an error.
804-122 D 804 Description: The CD-ROM drive indicates an error.
804-123 D 804 Description: The CD-ROM drive indicates an error.
804-125 D 804 Description: The CD-ROM drive indicates an error.
B88
804-126 D 804 Description: The CD-ROM drive indicates an error.
804-127 D 804 Description: The CD-ROM drive indicates an error.
804-128 D 804 Description: The CD-ROM drive indicates an error.
804-129 D 804 Description: The CD-ROM drive indicates an error.
804-150 D Test Disc Description: A media error was detected.
804
804-151 D 804 Description: A command timeout was detected.
B88
804-152 D 804 Description: A command reservation conflict was
detected.
804-162 D 804 Description: The CD-ROM drive indicates an error.
804-171 D 804 Description: Unable to reserve device.
804-172 D 804 Description: Unable to do configuration.
804-173 D 804 Description: Unable to open device driver.

Chapter 33. SRNs 700-102 through 89c-302 435


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
804-175 D 804 Description: The CD-ROM drive indicates an error.
804-198 D 804 Description: Undefined error detected.
B88
804-199 D 804 Description: Undefined error detected.
804-211 D 804 Description: The LED test failed.
804-281 D 804 Description: No tone during audio test.
804-301 G 804 Description: Errors found during ELA.
804-302 G 804 Description: Errors found during ELA.
B88
804-xxxx H xxxx Description: An unexpected halt occurred while running
the diagnostics.
Note: xxxx corresponds to the last three or four digits of
the SRN. If your 804-xxxx SRN is not listed, substitute
the last three or four digits of the SRN after the dash (-)
for xxxx, then proceed to the FFC table using the
substituted digits as your FFC.
805-110 G D67 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-111 G D83 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-120 G D68 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-121 G D84 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-130 G D69 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-131 G D85 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-140 G D70 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.

436 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
805-141 G D86 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-150 G E11 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-151 G E14 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-210 G D71 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-211 G D87 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-220 G D72 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-221 G D88 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-230 G D73 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-231 G D89 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-240 G D74 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-241 G D90 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.

Chapter 33. SRNs 700-102 through 89c-302 437


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
805-250 G E12 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-251 G E15 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-310 G D75 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-311 G D91 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-320 G D76 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-321 G D92 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-331 G D93 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-340 G D78 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-341 G D94 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-350 G E13 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.
805-351 G E16 Description: Error log analysis indicates a machine
check due to uncorrectable memory error. Action: Use
Chapter 15, “MAP 0240: Memory Problem Resolution”
on page 93.

438 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
805-600 G Description: Error log analysis indicates a machine
check due to uncorrectable memory error or
unsupported memory. Action: Examine the memory
modules and determine if they are supported types. If
the modules are supported, then replace the appropriate
memory module(s). Use Chapter 15, “MAP 0240:
Memory Problem Resolution” on page 93.
805-601 G 210 Description: Error log analysis indicates a machine
check due to CPU internal cache error.
805-602 G 214 Description: Error log analysis indicates a machine
D01 check due to CPU address/data bus parity error.
805-603 G 210 Description: Error log analysis indicates a machine
214 check due to CPU bus transfer error.
D01
805-604 G 210 Description: Error log analysis indicates a machine
D01 check due to CPU address/data bus parity error.
805-605 G 210 Description: Error log analysis indicates a machine
check due to CPU bus transfer error.
805-606 G 214 Description: Error log analysis indicates a machine
check due to memory controller internal error.
805-607 G 210 Description: Error log analysis indicates a machine
214 check due to memory address error.
805-608 G 214 Description: Error log analysis indicates a machine
217 check due to a Flash ROM error.
805-609 G D01 Description: Error log analysis indicates a machine
check due to a L2 parity error.
805-610 G Description: Error log analysis indicates a machine
check due to ISA device error, but the device could not
be identified. Action: Run diagnostics on the ISA devices.
805-611 G Description: Error log analysis indicates a machine
check due to EISA/ISA bus time out error, but the device
could not be identified. Action: Run diagnostics on the
ISA devices. If multiple devices fail, use FFC 295.
805-612 G 214 Description: Error log analysis indicates a machine
check due to an Illegal L2 copy-back operation.
805-616 G software Description: Error log analysis indicates a machine
check due to software.
805-617 G Description: Error log analysis indicates a machine
check of unknown origin. Action: If the problem is
persistent, contact your service support structure.
805-618 G Description: Error log analysis indicates multiple
instances of machine check of unknown origin. Action: If
the problem is persistent, contact your service support
structure.

Chapter 33. SRNs 700-102 through 89c-302 439


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
805-619 G 221 Description: Error log analysis indicates a machine
check due to an unidentified source on the I/O
subsystem. Action: Use MAP 210.
805-621 G 292 Description: Error log analysis indicates a machine
check due to Integrated PCI device does not respond.
805-622 G 293 Description: Error log analysis indicates a machine
check due to Integrated PCI device does not respond.
805-623 G 294 Description: Error log analysis indicates a machine
check due to Integrated PCI device does not respond.
805-624 G 295 Description: Error log analysis indicates a machine
check due to Integrated PCI device does not respond.
805-625 G 868 Description: Error log analysis indicates a machine
check due to Integrated PCI device does not respond.
805-631 G 292 Description: Error log analysis indicates a machine
check due to Internal error from PCI device.
805-632 G 293 Description: Error log analysis indicates a machine
check due to Internal error from PCI device.
805-633 G 294 Description: Error log analysis indicates a machine
check due to Internal error from PCI device.
805-634 G 295 Description: Error log analysis indicates a machine
check due to Internal error from PCI device.
805-635 G 868 Description: Error log analysis indicates a machine
check due to Internal error from PCI device.
805-640 G 2E8 Description: Error log analysis indicates a machine
214 check due to a system bus error.
805-641 G 2E8 Description: Error log analysis indicates a machine
210 check due to a processor bus error.
805-642 G 2E8 Description: Error log analysis indicates a machine
check due to a directory parity error.
805-643 G 2E8 Description: Error log analysis indicates a machine
check due to a cache paradox.
805-644 G 2E8 Description: Error log analysis indicates a machine
check due to an internal error.
805-645 G 2E8 Description: Error log analysis indicates a machine
check due to a detected L2 hit signal.
805-646 G 2E8 Description: Error log analysis indicates a machine
214 check due to an address/data bus parity error.
805-649 G software Description: Error log analysis indicates a machine
check due to a disabled I/O address space. Action: Run
Standalone Diagnostics on all devices. Use any SRN
reported. If no other SRN is reported, suspect a software
problem.

440 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
805-801 G 166 Description: Slow fan or defective thermal sensor. Action:
221 1) Check spacing around system enclosure, 2) check for
obstructions to cooling air flow, 3) check that all fans can
rotate freely, and spin with power applied. If reasons 1, 2
and 3 can be ruled out, then replace the listed FRUs.
805-802 G 152 Description: Over/Under voltage condition. Action: Check
210 AC line voltage per the Power MAP in your service
guide. If the AC line voltage is correct replace the listed
FRUs.
805-803 G 2E1 Description: System shutdown due to non-critical over
210 temperature condition. Action: 1) check for obstructions
to cooling air flow, 2) check for accumulated dust on the
CPU and planar. If reasons 1 and 2 can be ruled out,
then replace the listed FRUs.
805-804 G 166 Description: System shutdown due to critical over
2E1 temperature condition. Action: Check to ensure fans are
152 connected. If fans are connected, then replace the listed
FRUs.
805-805 G 152 Description: System shutdown due to loss of AC power.
Action: Check the voltage range switch, if present, on
the power supply and ensure that it is set to match the
AC input voltage. If the range switch is set correctly or is
not present refer to ″MAP 1520: Power″ in the Service
Guide for your system.
805-807 G 166 Description: System shutdown due to an inoperative fan.
Action: Check to ensure fans are connected. If fans are
connected replace the listed FRU.
805-811 D 166 Description: Slow fan or defective thermal sensor. Action:
1. Check spacing around system enclosure
2. Check for obstructions to cooling air flow
3. Check that all fans rotate freely, and spin when
power is applied.

If reasons 1, 2, and 3 can be ruled out, then replace the


listed FRUs.
805-812 D 152 Description: Over/Under voltage condition. Action: Check
210 the AC line voltage per the Power MAP in your service
guide. If the AC line voltage is correct replace the listed
FRUs.
805-813 D 2E1 Description: System shutdown due to non-critical over
210 temperature condition. Action:
1. Check for obstructions to cooling air flow.
2. Check for accumulated dust on the CPU and planar.

If reasons 1 and 2 can be ruled out, then replace the


listed FRUs.

Chapter 33. SRNs 700-102 through 89c-302 441


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
806-001 D 806 Description: GXT800P Graphics Adapter.
thu
806-017
806-018 D 806 Description: GXT800P Graphics Adapter Monitor/Display
Cable.
806-100 D 806 Description: GXT800P Graphics Adapter.
806-505 D 806 Description: GXT800P Graphics Adapter GXT800P Base
298 Memory in slot 0, 1, 2, 3, or 4.
806-515 D 806 Description: GXT800P Graphics Adapter GXT800P Base
297 and Texture Memory in slot 0, 1, 2, 3, or 4.
806-619 G 221 Description: Error log analysis indicates a machine
check due to an unidentified source on the I/O
subsystem.
806-700 D 298 Description: GXT800P Base Memory in slot 0.
806-701 D 298 Description: GXT800P Base Memory in slot 1.
806-702 D 298 Description: GXT800P Base Memory in slot 2.
806-703 D 298 Description: GXT800P Base Memory in slot 3.
806-704 D 298 Description: GXT800P Base Memory in slot 4.
806-710 D 297 Description: GXT800P Base and Texture Memory in slot
0.
806-711 D 297 Description: GXT800P Base and Texture Memory in slot
1.
806-712 D 297 Description: GXT800P Base and Texture Memory in slot
2.
806-713 D 297 Description: GXT800P Base and Texture Memory in slot
3.
806-714 D 297 Description: GXT800P Base and Texture Memory in slot
4.
806-e00 D 298 Description: GXT800P Base Memory in slot 0.
806-e01 D 298 Description: GXT800P Base Memory in slot 1.
806-e02 D 298 Description: GXT800P Base Memory in slot 2.
806-e03 D 298 Description: GXT800P Base Memory in slot 3.
806-e04 D 298 Description: GXT800P Base Memory in slot 4.
806-e10 D 297 Description: GXT800P Base and Texture Memory in slot
0.
806-e11 D 297 Description: GXT800P Base and Texture Memory in slot
1.
806-e12 D 297 Description: GXT800P Base and Texture Memory in slot
2.
806-e13 D 297 Description: GXT800P Base and Texture Memory in slot
3.

442 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
806-e14 D 297 Description: GXT800P Base and Texture Memory in slot
4.
807-201 D 199 Description: Device configuration error Action: If this
891 SRN is for an externally attached machine or enclosure,
go to the Service Guide for that unit. Otherwise, use the
FFCs listed and go to MAP 210.
807-202 D 199 Description: Enclosure failed to open Action: If this SRN
891 is for an externally attached machine or enclosure, go to
the Service Guide for that unit. Otherwise, use the FFCs
listed and go to MAP 210.
807-203 D 199 Description: Enclosure failed to return inquiry data
891 Action: If this SRN is for an externally attached machine
or enclosure, go to the Service Guide for that unit.
Otherwise, use the FFCs listed and go to MAP 210.
807-204 D Description: Redundant power supply or fan failure
Action: If this SRN is for an externally attached machine
or enclosure, go to the Service Guide for that unit.
Otherwise, run diagnostics in problem determination
mode on sysplanar0. If no problems are found, replace
FFC 199 and go to MAP 210.
807-205 D Description: Critical power supply or fan failure Action: If
this SRN is for an externally attached machine or
enclosure, go to the Service Guide for that unit.
Otherwise, run diagnostics in problem determination
mode on sysplanar0. If no problems are found, replace
FFC 199 and go to MAP 210.
814-112 D 814 Description: The NVRAM test failed.
814-113 D 221 Description: The VPD test failed.
814-114 D 814 Description: I/O Card NVRAM test failed.
815-100 D 815 Description: The floating-point processor test failed.
815-101 D 815 Description: Floating point processor failed.
815-102 D 815 Description: Floating point processor failed.
815-200 D 815 Description: Power-on self-test indicates a processor
7C0 failure.
815-201 D 815 Description: Processor has a status of failed. Processors
with a failed status are deconfigured and therefore
cannot be tested or used by the system.
816-140 D 165 Description: The four-digit display test failed.
816
817-123 D 817 Description: The I/O planar time-of-day clock test failed.
817-124 D 817 Description: Time of day RAM test failed.
817-210 D 817 Description: The time-of-day clock is at POR.

Chapter 33. SRNs 700-102 through 89c-302 443


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
817-211 D 817 Description: Time of day POR test failed.
169
817-212 D 151 Description: The battery is low.
816
817-213 D 817 Description: The real-time clock is not running.
817-215 D 817 Description: Time of day clock not running test failed.
817-217 D 817 Description: Time of day clock not running.
169
821-111 D 821 Description: Unexpected results from the test.
B31
821-332 D 821 Description: Cannot open device.
software
823-111 D 823 Description: Standard Mouse adapter failed.
823-134 D 823 Description: Cannot open device.
software
823-211 D 925 Description: Standard mouse adapter failed.
823
824-220 D B10 Description: The tablet adapter fuse failed.
824
824-331 D 824 Description: An unexpected error occurred.
227
824-332 D 824 Description: The enable/disable device test failed.
227 Note:Ensure that the wrap plug was not attached when
the test was run. If the wrap plug was attached, remove
it, and rerun the test.
824-333 D 824 Description: The internal wrap test failed.
824-334 D B10 Description: The tablet adapter fuse failed.
824
824-441 D 824 Description: An unexpected error occurred.
824-442 D 824 Description: The wrap test failed.
824-450 D 227 Description: Software error caused by hardware failure.
824-461 G 227 Description: The error log analysis indicates a hardware
failure.
824-511 D 824 Description: An unexpected error occurred.
824-512 D 824 Description: Tablet adapter reset test failed.
824-522 D B10 Description: Adapter fuse failure.
824
824-523 D 824 Description: Device cannot be configured.
824-524 D 824 Description: Cannot open device.
software

444 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
826-111 D 221 Description: Cannot run the test because the device
driver detected a hardware error.
826-112 D 221 Description: Unable to determine the type of adapter
from the VPD.
826-113 D 826 Description: The VPD verification test failed.
826-114 D 826 Description: The register verification test failed.
826-121 D 221 Description: Cannot run the test because the device
driver detected a hardware error.
826-122 D 221 Description: The data-wrap communications test failed.
826-123 D 221 Description: The modem control line test failed.
826-131 D 221 Description: Cannot run the test because the device
driver detected a hardware error.
826-132 D 221 Description: The data wrap communications test failed.
826-133 D 221 Description: The modem control line test failed.
826-161 D 252 Description: Cannot run the test because the device
driver detected a hardware error.
826-162 D 252 Description: The data wrap communications test failed.
826-163 D 252 Description: The modem control line test failed.
826-171 D 259 Description: Cannot run the test because the device
driver detected a hardware error.
826-172 D 259 Description: The data wrap communications test failed.
826-173 D 259 Description: The modem control line test failed.
826-181 D 261 Description: Cannot run the test because the device
driver detected a hardware error.
826-182 D 261 Description: The data wrap communications test failed.
826-183 D 261 Description: The modem control line test failed.
826-271 D 826 Description: Cannot run the test because the device
259 driver detected a hardware error.
826-272 D 826 Description: The data wrap communications test failed.
259
826-273 D 826 Description: The modem control line test failed.
259
826-281 D 826 Description: Cannot run the test because the device
259 driver detected a hardware error.
826-282 D 826 Description: The data wrap communications test failed.
259
826-283 D 826 Description: The modem control line test failed.
259
826-321 D 826 Description: Cannot run the test because the device
driver detected a hardware error.

Chapter 33. SRNs 700-102 through 89c-302 445


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
826-322 D 826 Description: The data wrap communications test failed.
826-323 D 826 Description: The modem control line test failed.
826-331 D 826 Description: Cannot run the test because the device
driver detected a hardware error.
826-332 D 826 Description: The data wrap communications test failed.
826-333 D 826 Description: The modem control line test failed.
826-371 D 826 Description: Cannot run the test because the device
driver detected a hardware error.
826-372 D 826 Description: The data wrap communications test failed.
826-373 D 826 Description: The modem control line test failed.
826-381 D 826 Description: Could not do the test because the device
driver detected a hardware error.
826-382 D 826 Description: The data wrap communication test failed.
826-383 D 826 Description: The modem control line test failed.
826-481 D D56 Description: Could not do the test because the device
driver detected a hardware error.
826-482 D D56 Description: The data wrap communication test failed.
826-483 D D56 Description: The modem control line test failed.
826-581 D 826 Description: Could not do the test because the device
D56 driver detected a hardware error.
826-582 D 826 Description: The data wrap communication test failed.
D56
826-583 D 826 Description: The modem control line test failed.
D56
826-901 D software Description: An unexpected error occurred that can be
to 826 attributed to software or hardware. Action: Run
826-920 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 826; otherwise,
suspect a software problem.
826-921 D 826 Description: The adapter failed to configure.
software
826-922 D software Description: An unexpected error occurred that can be
to 826 attributed to software or hardware. Action: Run
826-924 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 826; otherwise,
suspect a software problem.
826-925 D 826 Description: The adapter failed to configure.
software

446 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
826-926 D software Description: An unexpected error occurred that can be
to 826 attributed to software or hardware. Action: Run
826-943 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 826; otherwise,
suspect a software problem.
827-112 D 221 Description: The parallel port data register write/read test
failed.
827-121 D 827 Description: Cannot run the test because the device
driver detected a hardware error.
827-122 D 827 Description: The parallel port data register write/read test
failed.
827-123 D 827 Description: The parallel port control register write/read
test failed.
827-124 D 827 Description: The parallel port data register read test
failed.
827-125 D 827 Description: The parallel port control register read test
failed.
827-126 D 827 Description: The parallel port control register read test
failed.
827-131 D 827 Description: Cannot run the test because the device
driver detected a hardware error.
827-132 D 827 Description: The control port register direction bit (write)
test with BIDI enabled failed.
827-133 D 827 Description: The control port register direction bit (read)
test with BIDI enabled failed.
827-141 D 827 Description: Cannot run the test because the device
driver detected a hardware error.
827-142 D 827 Description: The parallel port control register write/read
test with BIDI enabled failed.
827-151 D 221 Description: Cannot run the test because the device
driver detected a hardware error.
827-152 D 827 Description: The parallel port status register read test
failed.
827-161 D 827 Description: Cannot run the test because the device
driver detected a hardware error.
827-162 D 221 Description: The parallel port interrupt test failed.
827-163 D 221 Description: The parallel port interrupt test failed.
827-201 D 827 Description: The extend control register of the parallel
port failed a read/write test.
827-202 D 827 Description: Input/output to the FIFO (without interrupts)
failed.

Chapter 33. SRNs 700-102 through 89c-302 447


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
827-203 D 827 Description: Input/output to the FIFO (with interrupts)
failed.
827-204 D 827 Description: Direct memory access to the FIFO failed.
828-501 D 828 Description: The diskette adapter test failed.
82C-102 D 82C Description: Adapter test failed.
82C-104 D 82C Description: Display test failed.
725
830-111 D 830 Description: Could not do the test because the device
227 driver detected a hardware error.
830-114 D 830 Description: The register verification test failed.
830-121 D 830 Description: Could not do the test because the device
227 driver detected a hardware problem.
830-122 D 830 Description: The data wrap communication test failed.
227
830-123 D 830 Description: The modem control line test failed.
227
830-124 D 830 Description: The memory test failed.
830-151 D B54 Description: Could not do the test because the device
830 driver detected a hardware error.
830-152 D B54 Description: The data wrap communication test failed.
830
830-153 D D54 Description: The modem control line test failed.
830
830-171 D 259 Description: Could not run the test because the device
driver detected a hardware error.
830-172 D 259 The data wrap communication test failed.
830-173 D 259 Description: The modem control line test failed.
830-181 D 261 Description: Could not do the test because the device
driver detected a hardware error.
830-182 D 261 Description: The data wrap communication test failed.
830-183 D 261 Description: Interposer Wrap test failed.
830-251 D 830 Description: Could not perform because the device driver
D57 detected a hardware error.
830-252 D 830 Description: The data wrap communication test failed.
B54
830-253 D 830 Description: The modem control line test failed.
B54
830-271 D 830 Description: Could not perform because the device driver
B54 detected a hardware error.
830-272 D 830 Description: The data wrap communication test failed.
B54

448 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
830-273 D 830 Description: The modem control line test failed.
B54
830-281 D 830 Could not perform the test because the device driver
D57 detected a hardware error.
830-282 D 830 Description: The data wrap communication test failed.
B54
830-283 D 830 Description: The modem control line test failed.
B54
830-481 D B54 Description: Could not do the test because the device
driver detected a hardware error.
830-482 D B54 Description: The data wrap communication test failed.
830-483 D B54 Description: Async Cable Wrap Test failed.
830-901 D software Description: An unexpected error occurred that can be
to 830 attributed to software or hardware. Action: Run
830-920 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 830; otherwise,
suspect a software problem.
830-921 D 830 Description: The adapter failed to configure.
software
830-922 D software Description: An unexpected error occurred that can be
to 830 attributed to software or hardware. Action: Run
830-924 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 830; otherwise,
suspect a software problem.
830-925 D 830 Description: The adapter failed to configure.
software
830-926 D software Description: An unexpected error occurred that can be
to 830 attributed to software or hardware. Action: Run
830-943 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 830; otherwise,
suspect a software problem.
831-111 D 221 Description: Cannot run the test because the device
driver detected a hardware error.
831-112 D 221 Description: Unable to determine the type of adapter
from the VPD.
831-113 D 831 Description: The VPD verification test failed.
831-114 D 831 Description: The register verification test failed.

Chapter 33. SRNs 700-102 through 89c-302 449


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
831-121 D 221 Description: Cannot run the test because the device
driver detected a hardware error.
831-122 D 221 Description: The data wrap communications test failed.
831-123 D 221 Description: The modem control line test failed.
831-131 D 221 Description: Cannot run the test because the device
driver detected a hardware error.
831-132 D 221 Description: The data wrap communications test failed.
831-133 D 221 Description: The modem control line test failed.
831-161 D 252 Description: Cannot run the test because the device
driver detected a hardware error.
831-162 D 252 Description: The data wrap communications test failed.
831-163 D 252 Description: The modem control line test failed.
831-164 D 221 Description: Cannot run the test because the device
252 driver detected a hardware error.
831-165 D 221 Description: The data wrap communications test failed.
252
831-166 D 221 Description: The modem control line test failed.
252
831-171 D 259 Description: Cannot run the test because the device
driver detected a hardware error.
831-172 D 259 Description: The data wrap communications test failed.
831-173 D 259 Description: The modem control line test failed.
831-181 D 261 Description: Cannot run the test because the device
driver detected a hardware error.
831-182 D 261 Description: The data wrap communications test failed.
831-183 D 261 Description: The modem control line test failed.
831-271 D 831 Description: Cannot run the test because the device
259 driver detected a hardware error.
831-272 D 831 Description: The data wrap communication test failed.
259
831-273 D 831 Description: The modem control line test failed.
259
831-281 D 831 Description: Cannot run the test because the device
259 driver detected a hardware error.
831-282 D 831 Description: The data wrap communications test failed.
259
831-283 D 831 Description: The modem control line test failed.
259
831-321 D 831 Description: Cannot run the test because the device
driver detected a hardware error.

450 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
831-322 D 831 Description: The data wrap communications test failed.
831-323 D 831 Description: The modem control line test failed.
831-331 D 831 Description: Cannot run the test because the device
driver detected a hardware error.
831-332 D 831 Description: The data wrap communications test failed.
831-333 D 831 Description: The modem control line test failed.
831-371 D 831 Description: Cannot run the test because the device
driver detected a hardware error.
831-372 D 831 Description: The data wrap communications test failed.
831-373 D 831 Description: The modem control line test failed.
831-381 D 831 Description: Cannot run the test because the device
driver detected a hardware error.
831-382 D 831 Description: The data wrap communications test failed.
831-383 D 831 Description: The modem control line test failed.
831-481 D D56 Description: Could not do the test because the device
driver detected a hardware error.
831-482 D D56 Description: The data wrap communication test failed.
831-483 D D56 Description: The modem control line test failed.
831-581 D 831 Description: Could not do the test because the device
D56 driver detected a hardware error.
831-582 D 831 Description: The data wrap communication test failed.
D56
831-583 D 831 Description: The modem control line test failed.
D56
831-901 D software Description: An unexpected error occurred that can be
to 831 attributed to software or hardware. Action: Run
831-920 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 831; otherwise,
suspect a software problem.
831-921 D 831 Description: The adapter failed to configure.
software
831-922 D software Description: An unexpected error occurred that can be
to 831 attributed to software or hardware. Action: Run
831-924 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 831; otherwise,
suspect a software problem.
831-925 D 831 Description: The adapter failed to configure.
software

Chapter 33. SRNs 700-102 through 89c-302 451


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
831-926 D software Description: An unexpected error occurred that can be
to 831 attributed to software or hardware. Action: Run
831-943 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 831; otherwise,
suspect a software problem.
832-xxxx G xxxx Description: I/O bridge/device internal error
Note: xxxx represents the last 3 or 4 digits of the SRN
after the dash (-).
833-xxxx G xxxx Description: PCI device address parity error, PCI device
296 data parity error, or PCI device abort error. The
2C9 diagnostics screen indicates the actual error.
Note: xxxx represents the last 3 or 4 digits of the SRN
after the dash (-).
836-101 D 836 Description: Cannot run the test because the device
driver detected a hardware error.
836-111 D 836 Description: Cannot run test because the device driver
227 detected a hardware error.
836-112 D 836 Description: Unable to determine the type of adapter
227 from the VPD.
836-113 D 836 Description: The VPD verification test failed.
836-114 D 836 Description: The register verification test failed.
836-115 D 836 Description: The VPD verification test failed.
836-116 D B54 Description: The 128-port controller line test failed.
836
836-117 D 684 Description: Remote Async Node test failed.
836-118 D 837 Description: Remote async node test failed.
836-119 F 836 Description: Sync line termination test failed.
836-151 D 837 Description: Cannot run the test because the device
driver detected a hardware error.
836-152 D 837 Description: The data wrap communications test failed.
836-153 D 837 Description: The modem control line test failed.
836-154 D 684 Description: Cannot run the test because the device
836 driver detected a hardware error.
836-155 D 684 Description: The data wrap communications test failed.
836
152
836-161 D C22 Description: Cannot run the test because the device
driver detected a hardware error.
836-162 D C22 Description: The data wrap communications test failed.
836-163 D C22 Description: The modem control line test failed.

452 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
836-164 D D06 Description: The data wrap communication test failed.
836-171 D 259 Description: Cannot run the test because the device
driver detected a hardware error.
836-172 D 259 Description: The data wrap communications test failed.
836-173 D 259 Description: The modem control line test failed.
836-174 D 263 Description: Cannot run the test because the device
driver detected a hardware error while running the
Printer/Terminal cable wrap test.
836-175 D 263 Description: The data wrap communications test failed
while running the Printer/Terminal cable wrap test.
836-181 D 261 Description: Cannot run the test because the device
driver detected a hardware error.
836-182 D 261 Description: The data wrap communications test failed.
836-183 D 261 Description: The modem control line test failed.
836-251 D 836 Description: Cannot run the test because the device
837 driver detected a hardware error.
836-252 D 836 Description: The data wrap communications test failed.
837
836-253 D 836 Description: The modem control line test failed.
837
836-254 D 836 Description: Cannot run the test because the device
837 driver detected a hardware error while running the
Remote Async Node wrap test.
836-255 D 836 Description: The data wrap communications test failed
684 while running the Remote Async Node wrap test.
836-271 D 836 Description: Cannot run the test because the device
837 driver detected a hardware error.
836-272 D 836 Description: The data wrap communications test failed.
837
836-273 D 836 Description: The modem control line test failed.
837
836-274 D 836 Description: Cannot run the test because the device
684 driver detected a hardware error while running the
Printer/Terminal cable wrap test.
836-275 D 836 Description: The data wrap communications test failed
684 while running the Printer/Terminal cable wrap test.
836-281 D 836 Description: Cannot run the test because the device
837 driver detected a hardware error.
836-282 D 836 Description: The data wrap communication test failed.
837
836-283 D 836 Description: The modem control line test failed.
837

Chapter 33. SRNs 700-102 through 89c-302 453


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
836-481 D D56 Description: Could not do the test because the device
driver detected a hardware error.
836-482 D D56 Description: The data wrap communication test failed.
836-483 D D56 Description: The modem control line test failed.
836-901 D software Description: An unexpected error occurred that can be
to 836 attributed to software or hardware. Action: Run
836-920 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 836; otherwise,
suspect a software problem.
836-921 D 836 Description: The adapter failed to configure.
software
836-922 D software Description: An unexpected error occurred that can be
to 836 attributed to software or hardware. Action: Run
836-924 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 836; otherwise,
suspect a software problem.
836-925 D 836 Description: The adapter failed to configure.
software
836-926 D software Description: An unexpected error occurred that can be
to 836 attributed to software or hardware. Action: Run
836-943 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 836; otherwise,
suspect a software problem.
840-101 D 221 Description: Enhanced error handling failure on the bus.
840-102 D 293 Description: Enhanced error handling failure on a
PCI-PCI Bridge.
840-103 D 840 Description: Enhanced error handling failure on the
221 adapter.
840-212 D 840 Description: FIFO empty bit set.
840-213 D 840 Description: FIFO empty bit clear.
840-214 D 840 Description: FIFO full bit set.
840-215 D 840 Description: FIFO full bit clear.
840-216 D 840 Description: FIFO data miscompare.
840-217 D 840 Description: SCSI FIFO data miscompare.
840-218 D 840 Description: SCSI FIFO underflow.
840-219 D Description: SCSI parity error. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.

454 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
840-220 D 840 Description: SCSI FIFO flags error.
840-221 D 840 Description: Miscompare during the write/read of the
221 configuration register.
840-222 D 840 Description: Error during the write/read of the memory
register.
840-223 D 840 Description: Miscompare during the write/read of the
memory I/O register. Action: Go to Chapter 8, “MAP
0050: SCSI Bus Problems” on page 51.
840-224 D 840 Description: SCSI configuration register read or write
221 error.
840-225 D 840 Description: Adapter POST failed.
840-226 D Description: SCSI wrap or PTC failure. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
840-227 D 840 Description: SCSI adapter test failure.
221
840-230 D Description: Arbitration test failed. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
840-231 D Description: Function could not complete. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
840-232 D Description: SCSI bus data miscompare. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
840-240 D Description: No terminal power. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
840-242 D Description: SCSI bus error. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
840-301 D 840 Description: The parent device open failed.
221
840-701 G 840 Description: Error log analysis indicates a PCI SCSI
adapter failure.
840-801 G Description: Error log analysis indicates a terminator
problem. Action: Run the diagnostics on the adapter in
System Verification mode. If an SRN is reported, use the
SRN to resolve the problem. If an SRN is not reported,
use the SCSI service hints in “General SCSI
Configuration Checks” on page 3 to resolve the problem.
840-802 G Description: Error log analysis indicates that multiple
attempts to reset the SCSI bus have timed out. Action:
Run the diagnostics on the adapter in System
Verification mode. If an SRN is reported, use the SRN to
resolve the problem. If an SRN is not reported, use the
SCSI service hints in “General SCSI Configuration
Checks” on page 3 to resolve the problem.

Chapter 33. SRNs 700-102 through 89c-302 455


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
840-803 G Description: Error log analysis indicates that multiple
SCSI bus errors have occurred. Action: Run the
diagnostics on the adapter in System Verification mode.
If an SRN is reported, use the SRN to resolve the
problem. If an SRN is not reported, use the SCSI service
hints in “General SCSI Configuration Checks” on page 3
to resolve the problem.
844-xxx D 844 Description: A 7135 controller problem is indicated.
series Action: Use 7135 documentation.
845-xxx D 845 Description: A 7135 DASD drawer problem is indicated.
series Action: Use 7135 documentation.
846-xxx D 846 Description: A 7135 DASD drawer problem is indicated.
series Action: Use 7135 documentation.
868-101 D 221 Description: Enhanced error handling failure on the bus.
868-102 D 293 Description: Enhanced error handling failure on a
PCI-PCI Bridge.
868-103 D 868 Description: Enhanced error handling failure on the
221 adapter.
868-110 D 221 Description: The adapter diagnostic subcommand test
failed.
868-130 D 279 Description: The adapter fuse test failed.
868-140 D 868 Description: The wrap test failed.
868-150 D 868 Description: The BCR registers write/read test failed.
868-160 D 868 Description: The POS registers write/read test failed.
868-170 D 868 Description: The internal/external reset test failed.
868-180 D 279 Description: The adapter command timed out.
868 Note: Check the fuse before replacing.
868-190 D 221 Description: A software error was caused by a hardware
failure.
868-191 G 868 Description: Analysis of the error log indicates a problem
with the hardware.
868-192 G 221 Description: Analysis of the error log indicates a problem
with the hardware.
868-193 G 279 Description: Analysis of the error log indicates a problem
with the hardware.
868-194 G 868 Description: Analysis of the error log indicates a problem
with the hardware.
868-200 D 868 Description: ROM CRC error.
868-201 D 868 Description: Adapter RAM error.
868-202 D 868 Description: The control logic failed.
868-203 D 868 Description: The control logic failed.

456 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
868-204 D 868 Description: The control logic failed.
868-205 D 868 Description: The control logic failed.
868-206 D 868 Description: Diagnostics completed with a previous error.
868-211 D 279 Description: The device failed to configure.
868
software
868-212 D 868 Description: FIFO empty bit set.
868-213 D 868 Description: FIFO empty bit clear.
868-214 D 868 Description: FIFO full bit set.
868-215 D 868 Description: FIFO full bit clear.
868-216 D 868 Description: FIFO data miscompare.
868-217 D 868 Description: SCSI FIFO data miscompare.
868-218 D 868 Description: SCSI FIFO underflow.
868-219 D Description: SCSI parity error. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
868-220 D 868 Description: SCSI FIFO flags error.
868-221 D 868 Description: Miscompare during the write/read of the
221 configuration register.
868-222 D 868 Description: Error during the write/read of the memory
register.
868-223 D 868 Description: Miscompare during the write/read of the
memory I/O register. Action: Go to Chapter 8, “MAP
0050: SCSI Bus Problems” on page 51.
868-224 D 868 Description: SCSI configuration register read or write
221 error.
868-225 D 868 Description: Adapter POST failed.
868-226 D Description: SCSI wrap or PTC failure. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
868-227 D 868 Description: SCSI adapter test failure.
221
868-230 D Description: Arbitration test failed. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
868-231 D Description: Function could not complete. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
868-232 D Description: SCSI bus data miscompare. Action: Go to
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
868-240 D Description: No terminal power. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
868-242 D Description: SCSI bus error. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.

Chapter 33. SRNs 700-102 through 89c-302 457


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
868-301 D 868 Description: Configuration open failed for parent bus.
221
868-701 G 868 Description: Error log analysis indicates a PCI SCSI
adapter failure.
868-801 G Description: Error log analysis indicates a terminator
problem. Action: Run the diagnostics on the adapter in
System Verification mode. If an SRN is reported, use the
SRN to resolve the problem. If an SRN is not reported,
use the SCSI service hints in “General SCSI
Configuration Checks” on page 3 to resolve the problem.
868-802 G Description: Error log analysis indicates that multiple
attempts to reset the SCSI bus have timed out. Action:
Run the diagnostics on the adapter in System
Verification mode. If an SRN is reported, use the SRN to
resolve the problem. If an SRN is not reported, use the
SCSI service hints in “General SCSI Configuration
Checks” on page 3 to resolve the problem.
868-803 G Description: Error log analysis indicates that multiple
SCSI bus errors have occurred. Action: Run the
diagnostics on the adapter in System Verification mode.
If an SRN is reported, use the SRN to resolve the
problem. If an SRN is not reported, use the SCSI service
hints in “General SCSI Configuration Checks” on page 3
to resolve the problem.
887-101 D 887 Description: POS register test failed.
887-102 D 887 Description: I/O register test failed.
887-103 D 887 Description: Local RAM test failed.
887-104 D 887 Description: Vital Product Data (VPD) failed.
887-105 D 887 Description: LAN coprocessor internal tests failed.
887-106 D 887 Description: Internal loopback test failed.
887-107 D 887 Description: External loopback test failed.
887-108 D 887 Description: External loopback test failed.
887-109 D 887 Description: External loopback parity tests failed.
887-110 D 887 Description: External loopback fairness test failed.
887-111 D 887 Description: External loopback fairness and parity tests
failed.
887-112 D 887 Description: External loopback (twisted pair) test failed.
887-113 D 887 Description: External loopback (twisted pair) parity test
failed.
887-114 D 887 Description: Ethernet loopback (twisted pair) fairness test
failed.
887-115 D 887 Description: External loopback (twisted pair) fairness and
parity tests failed.

458 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
887-116 D 887 Description: Twisted pair wrap data failed.
887-117 D 887 Description: Device configuration fails.
software
887-118 D 887 Description: Device driver indicates a hardware problem.
887-120 D 887 Description: Device driver indicates a hardware problem.
887-121 D B08 Description: Ethernet transceiver test failed.
887-122 B09 Description: Ethernet 10 Base-2 transceiver test failed.
887-123 D 887 Description: Internal loopback test failed.
887-124 G 887 Description: Error log indicates a hardware problem.
software
887-125 G 887 Description: Fuse test failed.
887-202 D 887 Description: Vital product data test failed.
887-203 D 887 Description: Vital product data test failed.
887-209 D 887 Description: RJ-45 converter test failed.
887-304 D 887 Description: Coprocessor internal test failed.
887-305 D 887 Description: Internal loopback test failed.
887-306 D 887 Description: Internal loopback test failed.
887-307 D 887 Description: External loopback test failed.
887-319 D 887 Description: Device driver indicates a hardware failure.
software
887-400 D 887 Description: Fuse test failed.
887-401 D 887 Description: Circuit breaker for Ethernet test failed.
887-402 D B09 Description: Ethernet 10 Base-2 transceiver test failed.
887
887-403 D B08 Description: Ethernet 10 Base-T transceiver test failed.
887
887-404 D C29 Description: RJ-45 converter test failed.
887
887-405 F Ethernet- Description: Rerun diagnostics in advanced mode for
network accurate problem determination.
887
89c-111 D 89c Description: Unable to reserve device.
B88
89c-112 D 89c Description: Unable to do configuration.
B88
89c-113 D 89c Description: Unable to open the device driver.
B88
89c-121 D 89c Description: The CD-ROM drive indicates an error.
89c-122 D 89c Description: The CD-ROM drive indicates an error.

Chapter 33. SRNs 700-102 through 89c-302 459


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
89c-123 D 89c Description: The CD-ROM drive indicates an error.
89c-125 D 89c Description: The CD-ROM drive indicates an error.
B88
89c-126 D 89c Description: The CD-ROM drive indicates an error.
89c-127 D 89c Description: The CD-ROM drive indicates an error.
89c-128 D 89c Description: The CD-ROM drive indicates an error.
89c-129 D 89c Description: The CD-ROM drive indicates an error.
89c-150 D Test- Description: A media error was detected.
Disc
89c
89c-151 D 89c Description: A command timeout was detected.
D88
89c-152 D 89c Description: A command reservation conflict was
detected.
89c-162 D 89c Description: The CD-ROM drive indicates an error.
89c-171 D 89c Description: Unable to reserve device.
89c-172 D 89c Description: Unable to do configuration.
89c-173 D 89c Description: Unable to open device driver.
89c-175 D 89c Description: The CD-ROM drive indicates an error.
89c-198 D 89c Description: Undefined error detected.
B88
89c-199 D 89c Description: Undefined error detected.
89c-211 D 89c Description: The LED test failed.
89c-281 D 89c Description: No tone during audio test.
89c-301 G 89c Description: Errors found during ELA.
89c-302 G 89c Description: Errors found during ELA.
B88

460 Diagnostic Information for Multiple Bus Systems


Chapter 34. SRNs 900-001 through xxxxxxx
Note: Some SRNs in this chapter may have 4 rather than 3 digits after the dash (-).

Service SRN Failing Description and Action (Unless otherwise indicated,


Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
900-001 D 900 Description: ″NO″ to color panel.
227
Monitor
900-002 D 900 Description: ″NO″ to cursor panel.
Monitor
900-007 D Info code Description: The EMC_SCROLLING_17_H_TEST failed.
900-009 D Info code Description: The EMC_SCROLLING_21_H_TEST failed.
900-064 D 900 Description: TRIO64V+_TIMEOUT.
227
900-101 D 900 Description: Color miscompare.
227
900-102 D 900 Description: Clipping error.
227
900-103 D 900 Description: Rectangle fill test failed.
227
900-128 D software Description: MALLOC_ERROR.
900
900-161 D software Description: Loop count value in rules file is zero.
900-191 D 900 Description: Red screen error.
227
900-193 D 900 Description: Green screen error.
227
900-1FF D 900 Description: Rectangle fill test failed.
227
900-201 D 900 Description: Color miscompare.
227
900-202 D 900 Description: Clipping error.
227
900-203 D 900 Description: Image transfer across Plane Test failed.
227
900-211 D software Description: INTERNAL_ERROR_DATA_SIZE.
900-212 D software Description: INTERNAL_ERROR_NO_ACCESS.
900-215 D 900 Description: Black screen error.
227
900-217 D 900 Description: 9 x 7 Cross hatch grid failed.
227
900-233 D software Description: OPEN_RCM_ERROR.

461
Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
900-234 D software Description: IOCTL_GSC_HANDLE_FAILED.
900-235 D software Description: AIXGSC_MAKE_GP_FAILED.
900-236 D software Description: AIXGSC_UNMAKE_GP_FAILED.
900-237 D software Description: DEVICE_BUSY_ERROR.
900-241 D Info code Description: The SCROLLING_17_H_TEST failed.
900-263 D Info code Description: The EMC_SCROLLING_21_H_TEST failed.
900-2FF D 900 Description: Image transfer across Plane Test failed.
227
900-301 D 900 Description: A write of ″0x00″ to the palette register
227 failed.
900-302 D 900 Description: A write of ″0x15″ to the palette register
227 failed.
900-303 D 900 Description: A write of ″0x2A″ to the palette register
227 failed.
900-304 D 900 Description: A write of ″0x3F″ to the palette register
227 failed.
900-305 D 900 Description: The test of the palette registers failed.
227
900-3FF D 900 Description: The test of the palette registers failed.
227
900-401 D 900 Description: Frame buffer base address inconsistent.
227
900-402 D 900 Description: VRAM inaccessible.
227
900-403 D 900 Description: Miscompare found in VRAM.
227
900-404 D 900 Description: The test of the VRAM failed.
227
900-447 D 900 Description: Green screen error.
227
900-449 D 900 Description: Blue Screen error.
227
900-471 D 900 Description: 9 x 7 Cross hatch grid failed.
227
900-473 D 900 Description: 11 x 9 Cross hatch grid failed.
227
900-495 D Info code Description: The SCROLLING_17_H_TEST failed.
900-497 D Info code Description: The SCROLLING_21_H_TEST failed.
900-4FF D 900 Description: The test of the VRAM failed.
227

462 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
900-501 D 900 Description: Color miscompare.
227
900-502 D 900 Description: Clipping error.
227
900-503 D 900 Description: Direct Frame Buffer test failed.
227
900-5FF D 900 Description: Direct Frame Buffer test failed.
227
900-601 D 900 Description: Video Stream Register test failed.
227
900-602 D 900 Description: Video Stream hardware test failed.
227
900-6FF D 900 Description: Video Stream hardware test failed.
227
900-701 D 900 Description: 0 Degree Short Stroke Draw failed.
227
900-702 D 900 Description: 45 Degree Short Stroke Draw failed.
227
900-703 D 900 Description: Blue Screen error, or 90 Degree Short
227 Stroke Draw failed.
900-704 D 900 Description: 135 Degree Short Stroke Draw failed.
227
900-705 D 900 Description: White screen error, or 180 Degree Short
227 Stroke Draw failed.
900-706 D 900 Description: 225 Degree Short Stroke Draw failed.
227
900-707 D 900 Description: 270 Degree Short Stroke Draw failed.
227
900-708 D 900 Description: 315 Degree Short Stroke Draw failed.
227
900-709 D 900 Description: Short Stroke Vector Function test failed.
227
900-727 D 900 Description: 11 x 9 Cross hatch grid failed.
227
900-750 D Info code Description: The SCROLLING_21_H_TEST failed.
900-753 D Info code Description: The EMC_SCROLLING_17_H_TEST failed.
900-7FE D 900 Description: Short Stroke Vector Function test failed.
227
900-7FF D software Description: Bad vector detected.
900
227

Chapter 34. SRNs 900-001 through xxxxxxx 463


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
900-801 D 900 Description: Color for PatBlt thru screen failed.
227
900-802 D 900 Description: Clipping for PatBlt thru screen failed.
227
900-803 D 900 Description: Color for PatBlt Across screen failed.
227
900-804 D 900 Description: Clipping for PatBlt Across screen failed.
227
900-805 D 900 Description: Pattern Fill Across the Plane test failed.
227
900-8FF D 900 Description: Pattern Fill Across the Plane test failed.
227
900-901 D 900 Description: Color miscompare of white boxes detected.
227
900-902 D 900 Description: Clipping error of white boxes detected.
227
900-903 D 900 Description: Color miscompare of color bars detected.
227
900-904 D 900 Description: Clipping error of white boxes detected.
227
900-905 D 900 Description: Color miscompare of white boxes detected.
227
900-906 D 900 Description: Clipping error of white boxes detected.
227
900-907 D 900 Description: Color miscompare of white boxes detected.
227
900-908 D 900 Description: Clipping miscompare of white boxes
227 detected.
900-909 D 900 Description: The Area fill test (color bars) failed.
227
900-937 D 900 Description: Red screen error.
227
900-959 D 900 Description: White screen error.
227
900-961 D 900 Description: Black screen error.
227
900-9FF D 900 Description: The Area fill test (color bars) failed.
227
900-A01 D 900 Description: Color miscompare of horizontal top line.
227
900-A02 D 900 Description: Clipping error of horizontal top line.
227

464 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
900-A03 D 900 Description: Color miscompare of vertical right line.
227
900-A04 D 900 Description: Clipping error of vertical right line.
227
900-A05 D 900 Description: Color miscompare of horizontal bottom line.
227
900-A06 D 900 Description: Clipping error of horizontal bottom line.
227
900-A07 D 900 Description: Color miscompare of vertical left line.
227
900-A08 D 900 Description: Clipping error of vertical left line.
227
900-A09 D 900 Description: Color miscompare of horizontal center line.
227
900-A0A D 900 Description: Clipping error of horizontal center line.
227
900-A0B D 900 Description: Color miscompare of vertical center line.
227
900-A0C D 900 Description: Clipping error of vertical center line.
227
900-A0D D 900 Description: Reserved.
227
900-A0F D 900 Description: Reserved.
227
900-A10 D 900 Description: Color miscompare of textured top line.
227
900-A11 D 900 Description: Clipping error of textured top line.
227
900-A12 D 900 Description: Line Drawing Function test failed.
227
900-AFF D 900 Description: Line Drawing Function test failed.
227
900-B01 D 900 Description: Rectangle Area Color miscompare detected.
227
900-B02 D 900 Description: Rectangle Area Clip error detected.
227
900-B03 D 900 Description: Clipped Area Horizontal color miscompare
227 (background line color wrong).
900-B04 D 900 Description: Clipped Area Horizontal clip miscompare
227 (clip of background line wrong).
900-B05 D 900 Description: Clipped Area Vertical color miscompare
227 (background line color wrong).

Chapter 34. SRNs 900-001 through xxxxxxx 465


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
900-B06 D 900 Description: Clipped Area Vertical clip error (clip of
227 background line wrong).
900-B07 D 900 Description: The clipping function test failed.
227
900-BFF D 900 Description: The clipping function test failed.
227
900-C01 D 900 Description: The BIOS read failed.
227
900-C02 D 900 Description: The BIOS function test failed.
227
900-CFF D 900 Description: The BIOS function test failed.
227
900-D01 D 900 Description: The HW cursor function test failed.
227
900-DFF D 900 Description: The HW cursor function test failed.
227
901-xxx Description: Vendor SCSI device problem. Refer to the
service documentation for this device.
902-xxx Description: Vendor display problem. Refer to the service
documentation for this display.
903-xxx Description: Vendor Async device problem. Refer to the
service documentation for this device.
904-xxx Description: Vendor Parallel device problem. Refer to the
service documentation for this device.
905-xxx Description: Vendor device problem. Refer to the service
documentation for this device.
908-001 D 908 Description: Invalid function request or bad parameters
to C33 passed.
908-010 C48
908-016 D 908 Description: MCIC failed reading header.
to
908-019
908-020 D C33 Description: Error closing 7250 DD.
908
C36
908-111 D 908 Description: Loader check sum error.
C33
C36
908-112 D C33 Description: DMA failed to complete a transfer.
908
C36
C34

466 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
908-113 D 908 Description: Errors in loading ASCII registers.
C33
C36
908-114 D C33 Description: Errors in loading ASCII registers.
to 908
908-118 C36
908-120 D 908 Description: DMA transfer or PFCA data error.
to C33
908-150 C36
908-151 D 908 Description: SPAN board error.
to
908-158
908-160 D 908 Description: 7250 is not available.
C33
System
C36
908-200 D C33 Description: GPSS board failure.
to 908
908-254 C36
908-255 D C33 Description: CP NMI bus timeout interrupt error.
C34
908
C48
908-256 D C33 Description: GPSS board failure.
to 908
908-454 C36
908-455 D C33 Description: CP NMI bus timeout interrupt error.
908
C34
C48
908-456 D C33 Description: GPSS board failure.
to 908
908-699 C36
908-700 D C34 Description: BLT or RATTLER error.
to C33
908-766 C48
908-767 D C35 Description: VOO feature error.
to C34
908-769 C44
908-770 D C34 Description: RSS BIST failure.
to C33
908-799 C48
908-800 D C46 Description: Base 16M CHAP0 SIMM bad.
D66

Chapter 34. SRNs 900-001 through xxxxxxx 467


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
908-801 D C45 Description: RSS base 12M CHAP0 SIMM bad (801).
D66
908-802 D C46 Description: RSS AG 16M CHAP0 SIMM bad (802).
D66
908-803 D C45 Description: RSS AG 12M CHAP0 SIMM bad (803).
D66
908-804 D C47 Description: RSS TX 16M CHAP0 SIMM bad (804).
D66
908-805 D C46 Description: Base 16M CHAP 1 SIMM bad (805).
D66
908-806 D C45 Description: RSS base 12M CHAP1 SIMM bad (806).
D66
908-807 D C46 Description: RSS AG 16M CHAP1 SIMM bad (807).
D66
908-808 D C45 Description: RSS AG 12M CHAP1 SIMM bad (808).
D66
908-809 D C47 Description: RSS TX 16M CHAP1 SIMM bad (809).
D66
908-810 D C46 Description: RSS base 16M CHAP2 SIMM bad (810).
D66
908-811 D C45 Description: RSS base 12M CHAP2 SIMM bad (811).
D66
908-812 D C46 Description: RSS AG 16M CHAP2 SIMM bad (812).
D66
908-813 D C45 Description: RSS AG 12M CHAP2 SIMM bad (813).
D66
908-814 D C47 Description: RSS TX 16M CHAP2 SIMM bad (814).
D66
908-815 D C46 Description: RSS base 16M CHAP3 SIMM bad (815).
D66
908-816 D C45 Description: RSS base 12M CHAP3 SIMM bad (816).
D66
908-817 D C46 Description: RSS AG 16M CHAP3 SIMM bad (817).
D66
908-818 D C45 Description: RSS AG 12M CHAP3 SIMM bad (818).
D66
908-819 D C47 Description: RSS TX 16M CHAP3 SIMM bad (819).
D66
908-820 D C46 Description: RSS base 16M CHAP4 SIMM bad (820).
D66
908-821 D C45 Description: RSS base 12M CHAP4 SIMM bad (821).
D66

468 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
908-822 D C46 Description: RSS AG 16M CHAP4 SIMM bad (822).
D66
908-823 D C45 Description: RSS AG 12M CHAP4 SIMM bad (823).
D66
908-824 D C47 Description: RSS TX 16M CHAP4 SIMM bad (824).
D66
908-825 D C34 Description: RSS error.
908-830 D C34 Description: Multiple SIMMs failed.
to
908-870
908-871 D D66 Description: RSS error.
to
908-899
908-900 D D66 Description: RSS error.
to C33
908-966 C48
908-967 D C35 Description: VOO error.
to D66
908-969 C48
908-970 D D66 Description: RSS error.
to C33
908-999 C48
912-102 D 912 Description: An unrecoverable media error.
B88
912-104 D 912 Description: The motor failed to restart.
912-105 D 912 Description: The drive did not become ready.
912-106 D 912 Description: The electronics card test failed.
912-108 D 912 Description: The bus test failed.
912-110 D 912 Description: The media format is corrupted.
912-112 D 912 Description: The diagnostic test failed.
912-114 D 912 Description: An unrecoverable hardware error.
912-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
912-117 D 912 Description: A write-protect error occurred.
912-118 D 912 Description: A SCSI command timeout.
B88
912-120 D 912 Description: A SCSI busy or command error.
912-122 D 912 Description: A SCSI reservation conflict error.
912-124 D 912 Description: A SCSI check condition error.

Chapter 34. SRNs 900-001 through xxxxxxx 469


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
912-126 D 912 Description: A software error was caused by a hardware
B88 failure.
912-128 G 912 Description: The error log analysis indicates a hardware
failure.
912-129 G 912 Description: Error log analysis indicates a SCSI bus
problem.
912-130 G 912 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
912-132 D 912 Description: A disk drive hardware error occurred.
912-133 D 912 Description: Use the subsystem guide to complete
diagnostics.
912-134 D B88 Description: The adapter failed to configure.
software
912-135 D 912 Description: The device failed to configure.
B88
software
912-136 D 912 Description: The certify operation failed.
912-137 D 912 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
912-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
912-139 D 912 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
912-640 G 640 Description: Error Log Analysis indicates a path error.
913-102 D 913 Description: An unrecoverable media error.
913-104 D 913 Description: The motor failed to restart.
913-105 D 913 Description: The drive did not become ready.
913-106 D 913 Description: The electronics card test failed.
913-108 D 913 Description: The bus test failed.
913-110 D 913 Description: The media format is corrupted.
913-112 D 913 Description: The diagnostic test failed.
913-114 D 913 Description: An unrecoverable hardware error.
913-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
913-117 D 913 Description: A write-protect error occurred.
913-118 D 913 Description: A SCSI command time-out.
B88

470 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
913-120 D 913 Description: A SCSI busy or command error.
913-122 D 913 Description: A SCSI reservation conflict error.
913-124 D 913 Description: A SCSI check condition error.
913-126 D 913 Description: A software error was caused by a hardware
B88 failure.
913-128 G 913 Description: The error log analysis indicates a hardware
failure.
913-129 G 913 Description: Error log analysis indicates a SCSI bus
problem.
913-130 G 913 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
913-132 D 913 Description: A disk drive hardware error occurred.
913-133 D 913 Description: Use the subsystem guide to complete the
diagnostics.
913-134 D B88 Description: The adapter failed to configure.
software
913-137 D 913 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
913-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
913-139 D 913 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
913-640 G 640 Description: Error Log Analysis indicates a path error.
914-110 D 914 Description: The Reserve command failed.
914-120 D 914 Description: The Inquiry command failed.
914-130 D 914 Description: The Load command failed.
media
914-135 D 914 Description: The Unload command failed.
media
914-140 D 914 Description: The Mode Select command failed.
914-150 D 914 Description: The Test Unit Ready command failed.
media
914-160 D 914 Description: The Send Diagnostic command failed.
media
914-170 D 914 Description: The Read, Write and Compare test failed.
B88
media
914-180 D 914 Description: The Load command failed.
media

Chapter 34. SRNs 900-001 through xxxxxxx 471


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
914-185 D 914 Description: The Unload command failed.
media
914-190 D 914 Description: The Mode Select command failed.
914-200 D 914 Description: The Test Unit Ready command failed.
media
914-210 D 914 Description: The device configuration failed.
B88
914-220 D 914 Description: The Release command failed.
914-230 D 914 Description: The Request Sense command failed.
914-240 D 914 Description: The Openx command failed.
914-300 D 914 Description: The device configuration failed.
software
914-310 D B88 Description: SCSI adapter configuration failed.
914
software
914-320 G 914 Description: Error log analysis indicates a failure.
media
914-411 D 914 Description: A reservation conflict occurred.
to B88
914-423 software
914-511 D 914 Description: The drive returned bad or non-extended
to B88 sense data.
914-523
914-611 D 914 Description: An adapter or bus I/O error occurred.
to B88
914-623 software
914-711 D 914 Description: A device timeout error occurred.
to B88
914-723 software
915-110 D 915 Description: The Reserve command is corrupted.
915-120 D 915 Description: The Inquiry command failed.
915-130 D 915 Description: The Load command failed.
media
915-135 D 915 Description: The Unload command failed.
media
915-140 D 915 Description: The Mode Select command failed.
915-150 D 915 Description: The Test Unit Ready command failed.
media
915-160 D 915 Description: The Send Diagnostic command failed.
media
915-169 D 915 Description: The Send Diagnostic command failed.
media

472 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
915-170 D 915 Description: The Read, Write and Compare test failed.
B88
media
915-180 D 915 Description: The Load command failed.
media
915-185 D 915 Description: The Unload command failed.
media
915-190 D 915 Description: The Mode Select command failed.
915-200 D 915 Description: The Test Unit Ready command failed.
media
915-210 D 915 Description: The device configuration failed.
B88
915-220 D 915 Description: The Replace command failed.
915-230 D 915 Description: The Request Sense command failed.
915-240 D 915 Description: The Openx command failed.
915-300 D 915 Description: The device configuration failed.
software
915-310 D B88 Description: SCSI adapter configuration failed.
915
software
915-320 G 915 Description: Error log analysis indicates a failure.
media
915-411 D 915 Description: A reservation conflict occurred.
to B88
915-423 software
915-511 D 915 Description: The drive returned bad or non-extended
to B88 sense data.
915-523
915-611 D 915 Description: An adapter or bus I/O error occurred.
to B88
915-623 software
915-711 D 915 Description: A device timeout error occurred.
to B88
915-723 software
917-102 D 917 Description: An unrecoverable media error.
B88
917-104 D 917 Description: The motor failed to restart.
917-105 D 917 Description: The drive did not become ready.
917-106 D 917 Description: The electronics card test failed.
917-108 D 917 Description: The bus test failed.
917-110 D 917 Description: The media format is corrupted.
917-112 D 917 Description: The diagnostic test failed.

Chapter 34. SRNs 900-001 through xxxxxxx 473


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
917-114 D 917 Description: An unrecoverable hardware error.
917-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
917-117 D 917 Description: A write-protect error occurred.
917-118 D 917 Description: A SCSI command timeout.
B88
917-120 D 917 Description: A SCSI busy or command error.
917-122 D 917 Description: A SCSI reservation conflict error.
917-124 D 917 Description: A SCSI check condition error.
917-126 D 917 Description: A software error was caused by a hardware
B88 failure.
917-128 G 917 Description: The error log analysis indicates a hardware
failure.
917-129 G 917 Description: Error log analysis indicates a SCSI bus
problem.
917-130 G 917 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
917-132 D 917 Description: A disk drive hardware error occurred.
917-133 D 917 Description: Use the subsystem guide to complete
diagnostics.
917-134 D B88 Description: The adapter failed to configure.
software
917-135 D 917 Description: The device failed to configure.
B88
software
917-136 D 917 Description: The certify operation failed.
917-137 D 917 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
917-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
917-139 D 917 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
917-640 G 640 Description: Error Log Analysis indicates a path error.
918-102 D 918 Description: An unrecoverable media error.
B88
918-104 D 918 Description: The motor failed to restart.
918-105 D 918 Description: The drive did not become ready.

474 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
918-106 D 918 Description: The electronics card test failed.
918-108 D 918 Description: The bus test failed.
918-110 D 918 Description: The media format is corrupted.
918-112 D 918 Description: The diagnostic test failed.
918-114 D 918 Description: An unrecoverable hardware error.
918-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
918-117 D 918 Description: A write-protect error occurred.
918-118 D 918 Description: A SCSI command timeout.
B88
918-120 D 918 Description: A SCSI busy or command error.
918-122 D 918 Description: A SCSI reservation conflict error.
918-124 D 918 Description: A SCSI check condition error.
918-126 D 918 Description: A software error was caused by a hardware
B88 failure.
918-128 G 918 Description: The error log analysis indicates a hardware
failure.
918-129 G 918 Description: Error log analysis indicates a SCSI bus
problem.
918-130 G 918 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
918-132 D 918 Description: A disk drive hardware error occurred.
918-133 D 918 Description: Use the subsystem guide to complete
diagnostics.
918-134 D B88 Description: The adapter failed to configure.
software
918-135 D 918 Description: The device failed to configure.
B88
software
918-136 D 918 Description: The certify operation failed.
918-137 D 918 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
918-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
918-139 D 918 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
918-640 G 640 Description: Error Log Analysis indicates a path error.

Chapter 34. SRNs 900-001 through xxxxxxx 475


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
921-101 D 821 Description: An unexpected adapter error occurred.
921-102 D 921 Description: An unexpected device or adapter error
821 occurred.
921-103 D 921 Description: The keyboard reset failed.
821
921-104 D 921 Description: Unknown keyboard.
921-105 D 921 Description: The keyboard light-on test failed.
821
921-106 D 921 Description: The keyboard light-off test failed.
821
921-201 D 821 Description: An unexpected adapter error occurred.
921-202 D 921 Description: An unexpected device or adapter error
821 occurred.
921-203 D 921 Description: The read keyboard ID test failed.
821
921-204 D 921 Description: The keyboard layout ID test failed.
921-205 D 921 Description: The keyboard echo test failed.
821
921-206 D 921 Description: The select scan code set test failed.
821
921-301 D 821 Description: An unexpected adapter error occurred.
921-302 D 921 Description: An unexpected device or adapter error
821 occurred.
921-303 D 921 Description: An error occurred in turning on the lamps.
921-304 D 921 Description: An error occurred in turning off the lamps.
921-401 D 821 Description: An unexpected adapter error occurred.
921-402 D 921 Description: An unexpected device or adapter error
821 occurred.
921-403 D 921 Description: Unable to recognize the keyboard.
921-404 D 921 Description: The keyboard is failing.
821
921-501 D 821 Description: An unexpected adapter error occurred.
921-502 D 921 Description: An unexpected device or adapter error
821 occurred.
921-503 D 921 Description: The auto-click cannot be disabled.
921-504 D 921 Description: The auto-click cannot be enabled.
921-505 D 921 Description: Unable to recognize the keyboard.
921-601 D 821 Description: An unexpected adapter error occurred.
921-602 D 921 Description: An unexpected device or adapter error
821 occurred.

476 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
921-603 D 921 Description: The speaker test failed.
921-701 D 921 Description: Error configuring the device.
821
921-901 G 821 Description: The error log analysis indicates an adapter
failure.
921-902 G 921 821 Description: The error log analysis indicates a device
failure.
921-903 G 921 Description: The error log analysis indicates an unknown
821 failure.
922-101 D 821 Description: An unexpected adapter error occurred.
922-102 D 922 Description: An unexpected device or adapter error
821 occurred.
922-103 D 922 Description: The keyboard reset failed.
821
922-104 D 922 Description: Unknown keyboard.
922-105 D 922 Description: The keyboard light-on test failed.
821
922-106 D 922 Description: The keyboard light-off test failed.
821
922-201 D 821 Description: An unexpected adapter error occurred.
922-202 D 922 Description: An unexpected device or adapter error
821 occurred.
922-203 D 922 Description: The read keyboard id test failed.
821
922-204 D 922 Description: The keyboard layout id test failed.
922-205 D 922 Description: The keyboard echo test failed.
821
922-206 D 922 Description: The select scan code set test failed.
821
922-301 D 821 Description: An unexpected adapter error occurred.
922-302 D 922 Description: An unexpected device or adapter error
821 occurred.
922-303 D 922 Description: An error occurred in turning on the lamps.
922-304 D 922 Description: An error occurred in turning off the lamps.
922-401 D 821 Description: An unexpected adapter error occurred.
922-402 D 922 Description: An unexpected device or adapter error
821 occurred.
922-403 D 922 Description: The keyboard is failing.
922-404 D 922 Description: Unable to recognize the keyboard.
821

Chapter 34. SRNs 900-001 through xxxxxxx 477


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
922-501 D 821 Description: An unexpected adapter error occurred.
922-502 D 922 Description: An unexpected device or adapter error
821 occurred.
922-503 D 921 Description: The auto-click cannot be disabled.
922-504 D 922 Description: The auto-click cannot be enabled.
922-505 D 922 Description: Unable to recognize the keyboard.
922-601 D 821 Description: An unexpected adapter error occurred.
922-602 D 922 Description: An unexpected device or adapter error
821 occurred.
922-603 D 922 Description: The speaker test failed.
922-701 D 922 Description: Error configuring the device.
821
922-901 G 821 Description: The error log indicates an adapter failed.
922-902 G 922 Description: The error log indicates a device failed.
821
922-903 G 922 Description: The error log analysis indicates an unknown
821 failure.
923-101 D 821 Description: An unexpected adapter error occurred.
923-102 D 923 Description: An unexpected device or adapter error
821 occurred.
923-103 D 923 Description: The keyboard reset failed.
821
923-104 D 923 Description: Unknown keyboard.
923-105 D 923 Description: The keyboard light-on test failed.
821
923-106 D 923 Description: The keyboard light-off test failed.
821
923-201 D 821 Description: An unexpected adapter error occurred.
923-202 D 923 Description: An unexpected device or adapter error
821 occurred.
923-203 D 923 Description: The read keyboard id test failed.
821
923-204 D 923 Description: The keyboard layout id test failed.
923-205 D 923 Description: The keyboard echo test failed.
821
923-206 D 923 Description: The select scan code set test failed.
821
923-301 D 821 Description: An unexpected adapter error occurred.
923-302 D 923 Description: An unexpected device or adapter error
821 occurred.

478 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
923-303 D 923 Description: An error occurred in turning on the lamps.
923-304 D 923 Description: An error occurred in turning off the lamps.
923-401 D 821 Description: An unexpected adapter error occurred.
923-402 D 923 Description: An unexpected device or adapter error
821 occurred.
923-403 D 923 Description: The keyboard is failing.
923-404 D 923 Description: Unable to recognize the keyboard.
821
923-501 D 821 Description: An unexpected adapter error occurred.
923-502 D 923 Description: An unexpected device or adapter error
821 occurred.
923-503 D 923 Description: The auto-click cannot be disabled.
923-504 D 923 Description: The auto-click cannot be enabled.
923-505 D 923 Description: Unable to recognize the keyboard.
923-601 D 821 Description: An unexpected adapter error occurred.
923-602 D 923 Description: An unexpected device or adapter error
821 occurred.
923-603 D 923 Description: The speaker test failed.
922-701 D 923 Description: Error configuring the device.
821
923-901 G 821 Description: The error log indicates an adapter failed.
923-902 G 923 Description: The error log analysis indicates a device
821 failure.
923-903 G 923 Description: The error log analysis indicates an unknown
821 failure.
925-111 D 925 Description: An unexpected device error occurred.
823
925-112 D 925 Description: The device disable test failed.
823
925-113 D 925 Description: Could not reset the device.
925-114 D 925 Description: The Read Status command failed.
823
925-115 D 925 Description: The device test failed.
925-116 D 925 Description: Unknown Mouse type.
925-117 D 925 Description: Mouse wrap mode failed.
823
925-118 D 925 Description: Error setting mouse parameters.
823

Chapter 34. SRNs 900-001 through xxxxxxx 479


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
925-121 D 925 Description: The device test failed.
to
925-171
925-200 D 925 Description: A software error was caused by a hardware
823 failure.
925-300 G 925 Description: The error log analysis indicates a hardware
failure.
925-301 G 925 Description: The error log analysis indicates a hardware
823 failure.
926-104 D 926 Description: Input device cable is not attached.
159
926-111 D 824 Description: Adapter error.
926-112 D 926 Description: Device, adapter or tablet reset failed.
to 824
926-115
926-116 D 159 Description: The input device cable is not attached.
926-119 D 188 Description: The input device cable is not attached.
926-121 D 824 Description: Adapter error.
926-131 D 824 Description: Adapter error.
926
926-132 D 926 Description: Device or adapter error.
to
926-135
926-141 D 824 Description: Adapter error.
926
926-142 D 926 Description: Device or adapter error.
to
926-161
926-162 D 159 Description: Device or adapter error.
926
926-163 D 159 Description: Error in turning off input device LED.
926
926-164 D 159 Description: Error in turning off input device LED.
926
926-165 D 159 Description: The input device cable is not attached.
926-166 D 188 Description: Device or adapter error.
926
926-167 D 188 Description: Error in turning off input device LED.
926
926-168 D 188 Description: Error in turning on input device LED.
926
926-169 D 188 Description: The input device cable is not attached.

480 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
926-172 D 159 Description: Device or adapter error.
926
926-173 D 159 Description: Error in turning off input device switch.
926
926-174 D 159 Description: Error in turning on input device switch.
926
926-175 D 159 Description: The input device cable is not attached.
926-176 D 188 Description: Device or adapter error.
926
926-177 D 188 Description: Error in turning off input device switch.
926
926-178 D 188 Description: Error in turning on input device switch.
926
926-179 D 188 Description: The input device cable is not attached.
926-181 D 824 Description: Adapter error.
926
926-182 D 159 Description: Device or adapter error.
926
926-183 D 159 Description: Error in incremental data mode test.
926
926-184 D 159 Description: The input device cable is not attached.
926-186 D 188 Description: Device or adapter error.
926
926-187 D 188 Description: The incremental data mode test failed.
926
926-188 D 188 Description: The input device cable is not attached.
926-203 D 926 Description: Error in disabling tablet.
824
926-204 D 926 Description: Error in enabling tablet.
824
926-207 D 926 Description: Enabled/disabled test failed.
824
926-208 D 926 Description: Enabled/disabled test failed.
824
926-221 D 824 Description: Adapter error.
926-222 D 926 Description: Device or adapter error.
824
926-225 D 159 Description: The input device cable is not attached.
926-229 D 188 Description: The input device cable is not attached.
926-271 D 926 Description: Adapter error.

Chapter 34. SRNs 900-001 through xxxxxxx 481


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
926-272 D 159 Description: Device or adapter error.
926
926-273 D 159 Description: Error in input device switch test.
926-274 D 159 Description: The input device cable is not attached.
926-276 D 188 Description: Device or adapter error.
926
926-277 D 188 Description: Error in input device switch test.
926
926-278 D 188 Description: Input device cable is not attached.
926-281 D 824 Description: Adapter error.
926
926-282 D 159 Description: Device or adapter error.
926
926-283 D 159 Description: Error in incremental data mode test.
926
926-284 D 159 Description: The input device cable is not attached.
926-286 D 188 Description: Device or adapter error.
926
926-287 D 188 Description: Error in incremental data mode test.
926
926-288 D 188 Description: The input device cable is not attached.
927-104 D 927 Description: The input device cable is not attached.
159
927-111 D 824 Description: Adapter error.
927-112 D 927 Description: Device or adapter error.
824
927-113 D 927 Description: Tablet reset failed.
824
927-114 D 927 Description: The read configuration test failed.
824
927-115 D 927 Description: The read status test failed.
824
927-116 D 159 Description: The input device cable is not attached.
927-119 D 188 Description: The input device cable is not attached.
927-121 D 824 Description: Adapter error.
927-122 D 927 Description: Device or adapter error.
824
927-125 D 927 Description: The input device cable is not attached.
824
927-131 D 824 Description: Adapter error.
927

482 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
927-132 D 927 Description: Device or adapter error.
927-133 D 927 Description: The set conversion mode test failed.
927-134 D 927 Description: The set resolution test failed.
927-135 D 927 Description: The read status test failed.
927-141 D 824 Description: Adapter error.
927
927-142 D 927 Description: Device or adapter error.
927-143 D 927 Description: Error in tablet indicator.
927-161 D 927 Description: Adapter error.
927-162 D 159 Description: Device or adapter error.
927
927-163 D 159 Description: Error in turning off input device LED.
927
927-164 D 159 Description: Error in turning on input device LED.
927
927-165 D 159 Description: The input device cable is not attached.
927-166 D 188 Description: Device or adapter error.
927
927-167 D 188 Description: Error in turning off input device LED.
927
927-168 D 188 Description: Error in turning on input device LED.
927
927-169 D 188 Description: The input device cable is not attached.
927-171 D 927 Description: Adapter error.
927-172 D 159 Description: Device or adapter error.
927
927-173 D 159 Description: Error in turning off input device switch.
927
927-174 D 159 Description: Error in turning on input device switch.
927
927-175 D 159 Description: The input device cable is not attached.
927-176 D 188 Description: Device or adapter error.
927
927-177 D 188 Description: Error in turning off input device switch.
927
927-178 D 188 Description: Error in turning on input device switch.
927
927-179 D 188 Description: The input device cable is not attached.
927-181 D 824 Description: Adapter error.
927

Chapter 34. SRNs 900-001 through xxxxxxx 483


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
927-182 D 159 Description: Device or adapter error.
927
927-183 D 159 Description: Error in incremental data mode test.
927
927-184 D 159 Description: The input device cable is not attached.
927-186 D 188 Description: Device or adapter error.
927
927-187 D 188 Description: Error in incremental data mode test.
927
927-188 D 188 Description: The input device cable is not attached.
927-203 D 927 Description: Error in disabling tablet.
824
927-204 D 927 Description: Error in enabling tablet.
824
927-221 D 824 Description: Adapter error.
927-222 D 927 Description: Device or adapter error.
824
927-225 D 159 Description: The input device cable is not attached.
927-229 D 188 Description: The input device cable is not attached.
927-271 D 927 Description: Adapter error.
927-272 D 159 Description: Device or adapter error.
927
927-273 D 159 Description: Error in input device switch test.
927
927-274 D 159 Description: The input device cable is not attached.
927-276 D 188 Description: Device or adapter error.
927
927-277 D 188 Description: Error in input device switch test.
927
927-278 D 188 Description: The input device cable is not attached.
927-281 D 824 Description: Adapter error.
927
927-282 D 159 Description: Device or adapter error.
927
927-283 D 159 Description: Error in incremental data mode test.
927
927-284 D 159 Description: The input device cable is not attached.
927-286 D 188 Description: Device or adapter error.
927
927-287 D 188 Description: Error in incremental data mode test.
927

484 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
927-288 D 188 Description: The input device cable is not attached.
929-201 D 929 Description: Failed to register input ring.
929-202 D 929 Description: Unable to read event from the device.
929-203 D 929 Description: Unable to communicate with the device.
929-204 D 929 Description: Cannot set the device granularity.
929-210 D 929 Description: Device or adapter failure.
929-212 D 929 Description: Cannot set the device to HIGH granularity.
929-213 D 929 Description: Cannot set the device to LOW granularity.
929-299 D software Description: Error unconfiguring the device.
929
929-301 D software Description: Error configuring the device.
929
930-201 D 930 Description: Device or adapter failure.
930-210 G 930 Description: Unable to turn the lights on.
930-220 G 930 Description: Unable to turn the lights off hardware
failure.
930-230 D 930 Description: Unable to turn the lights off.
930-241 D 930 Description: Unable to turn a single light-on.
930-242 D 930 Description: Device or adapter failure.
930-243 D 930 Description: Device or adapter failure.
930-261 D 930 Description: Cable test failed.
930-262 D 930 Description: Cable test failed.
930-299 D software Description: Error unconfiguring the device.
930
930-301 D software Description: Error configuring the device.
930
935-101 D 935 Description: The diskette-drive select or deselect test
to 828 failed.
935-102
935-103 D 935 Description: The diskette failed.
to 828
935-107
935-108 D 935 Description: The diskette read test failed.
935-109 D 935 Description: The read/write on the diskette drive failed.
to 828
935-110
935-111 D 935 Description: A diskette drive test failed.
to
935-114

Chapter 34. SRNs 900-001 through xxxxxxx 485


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
935-115 D 935 Description: The diskette drive test failed.
to 828
935-121
935-122 G 935 Description: The error log analysis indicates a hardware
828 failure.
935-123 G 935 Description: The error log analysis indicates a hardware
failure.
935-124 D 935 Description: Unable to configure the device.
software
938-101 D 938 Description: HIPPI Adapter test failed.
227
938-104 D 938 Description: HIPPI Adapter test failed.
227
938-105 D 938 Description: HIPPI Adapter test failed.
227
938-108 D 938 Description: HIPPI Adapter test failed.
227
938-109 D 938 Description: HIPPI Adapter test failed.
227
938-10A D 938 Description: HIPPI Adapter test failed.
227
938-10B D 938 Description: HIPPI Adapter test failed.
227
938-10C D Wrap- Description: HIPPI Adapter test failed.
Plug
938
938-124 D 938 Description: HIPPI Adapter test failed.
227
938-600 D 938 Description: HIPPI Adapter test failed.
227
software
938-800 D 938 Description: HIPPI Adapter test failed.
227
945-102 D 945 Description: An unrecoverable media error.
B88
945-104 D 945 Description: The motor failed to restart.
945-105 D 945 Description: The drive did not become ready.
945-106 D 945 Description: The electronics card test failed.
945-108 D 945 Description: The bus test failed.
945-110 D 945 Description: The media format is corrupted.
945-112 D 945 Description: The diagnostic test failed.
945-114 D 945 Description: An unrecoverable hardware error.

486 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
945-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
945-117 D 945 Description: A write-protect error occurred.
945-118 D 945 Description: A SCSI command timeout.
B88
945-120 D 945 Description: A SCSI busy or command error.
945-122 D 945 Description: A SCSI reservation conflict error.
945-124 D 945 Description: A SCSI check condition error.
945-126 D 945 Description: A software error was caused by a hardware
B88 failure.
945-128 G 945 Description: The error log analysis indicates a hardware
failure.
945-129 G 945 Description: Error log analysis indicates a SCSI bus
problem.
945-130 G 945 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
945-132 D 945 Description: A disk drive hardware error occurred.
945-133 D 945 Description: Use the subsystem guide to complete
diagnostics.
945-134 D B88 Description: The adapter failed to configure.
software
945-135 D 945 Description: The device failed to configure.
B88
software
945-136 D 945 Description: The certify operation failed.
945-137 D 945 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
945-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
945-139 D 945 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
945-640 G 640 Description: Error Log Analysis indicates a path error.
946-111 D 946 Description: Cannot run the test because the device
227 driver detected a hardware error.
946-114 D 946 Description: The register verification test failed.
946-121 D 946 Description: Cannot run the test because the device
227 driver detected a hardware error.

Chapter 34. SRNs 900-001 through xxxxxxx 487


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
946-122 D 946 Description: The data wrap communications test failed.
227
946-123 D 946 Description: The modem control line test failed.
227
946-131 D 946 Description: Cannot run the test because the device
driver detected a hardware error.
946-132 D 946 Description: The data wrap communications test failed.
227
946-133 D 946 Description: The modem control line test failed.
946-161 D 252 Description: Could not do the test because the device
driver detected a hardware error.
946-162 D 252 Description: The data wrap communication test failed.
946-163 D 252 Description: The modem control line test failed.
946-171 D 259 Description: Cannot run the test because the device
driver detected a hardware error.
946-172 D 259 Description: The data wrap communications test failed.
946-173 D 259 Description: The modem control line test failed.
946-181 D 261 Description: Cannot run the test because the device
driver detected a hardware error.
946-182 D 261 Description: The data wrap communications test failed.
946-183 D 261 Description: The modem control line test failed.
946-271 D 946 Description: Cannot run the test because the device
259 driver detected a hardware error.
946-272 D 946 Description: The data wrap communication test failed.
259
946-273 D 946 Description: The modem control line test failed.
259
946-281 D 946 Description: Cannot run the test because the device
261 driver detected a hardware error.
946-282 D 946 Description: The data wrap communications test failed.
261
946-283 D 946 Description: The modem control line test failed.
261
946-321 D 946 Description: Cannot run the test because the device
driver detected a hardware error.
946-322 D 946 Description: The data wrap communications test failed.
946-323 D 946 Description: The modem control line test failed.
946-331 D 946 Description: Cannot run the test because the device
driver detected a hardware error.
946-332 D 946 Description: The data wrap communications test failed.

488 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
946-333 D 946 Description: The modem control line test failed.
946-371 D 946 Description: Cannot run the test because the device
driver detected a hardware error.
946-372 D 946 Description: The data wrap communications test failed.
946-373 D 946 Description: The modem control line test failed.
946-381 D 946 Description: Cannot run the test because the device
driver detected a hardware error.
946-382 D 946 Description: The data wrap communications test failed.
946-383 D 946 Description: The modem control line test failed.
946-481 D D56 Description: Could not do the test because the device
driver detected a hardware error.
946-482 D D56 Description: The data wrap communication test failed.
946-483 D D56 Description: The modem control line test failed.
946-581 D 946 Description: Could not do the test because the device
D56 driver detected a hardware error.
946-582 D 946 Description: The data wrap communication test failed.
D56
946-583 D 946 Description: The modem control line test failed.
D56
946-901 D software Description: An unexpected error occurred that can be
to 946 attributed to software or hardware. Action: Run
946-920 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 946; otherwise,
suspect a software problem.
946-921 D 946 Description: The adapter failed to configure.
software
946-922 D software Description: An unexpected error occurred that can be
to 946 attributed to software or hardware. Action: Run
946-924 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 946; otherwise,
suspect a software problem.
946-925 D 946 Description: The adapter failed to configure.
software
946-926 D software Description: An unexpected error occurred that can be
to 946 attributed to software or hardware. Action: Run
946-943 diagnostics from a source other than from the disk or a
network. If the same error occurs or if the original SRN
was not obtained from disk or a network based
diagnostics, use MAP 210 with a FFC of 946; otherwise,
suspect a software problem.

Chapter 34. SRNs 900-001 through xxxxxxx 489


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
947-102 D 947 Description: An unrecoverable media error.
B88
947-104 D 947 Description: The motor failed to restart.
947-105 D 947 Description: The drive did not become ready.
947-106 D 947 Description: The electronics card test failed.
947-108 D 947 Description: The bus test failed.
947-110 D 947 Description: The media format is corrupted.
947-112 D 947 Description: The diagnostic test failed.
947-114 D 947 Description: An unrecoverable hardware error.
947-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
947-117 D 947 Description: A write-protect error occurred.
947-118 D 947 Description: A SCSI command timeout.
B88
947-120 D 947 Description: A SCSI busy or command error.
947-122 D 947 Description: A SCSI reservation conflict error.
947-124 D 947 Description: A SCSI check condition error.
947-126 D 947 Description: A software error was caused by a hardware
B88 failure.
947-128 G 947 Description: The error log analysis indicates a hardware
failure.
947-129 G 947 Description: Error log analysis indicates a SCSI bus
problem.
947-130 G 947 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
947-132 D 947 Description: A disk drive hardware error occurred.
947-133 D 947 Description: Use the subsystem guide to complete
diagnostics.
947-134 D B88 Description: The adapter failed to configure.
software
947-135 D 947 Description: The device failed to configure.
B88
software
947-136 D 947 Description: The certify operation failed.
947-137 D 947 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
947-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.

490 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
947-139 D 947 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
947-640 G 640 Description: Error Log Analysis indicates a path error.
950-100 C 192 Description: Power supply problem. Action: Use the
service documentation for the portable disk.
950-101 F 2C9 Description: PCI bus was not found. Action: Rerun
153 diagnostics in Advanced Mode for additional problem
isolation.
950-102 C 2C9 Description: PCI bus was not found. Action: Use
Chapter 22, “MAP 0291: Missing Device or Bus Problem
Resolution” on page 121.
950-103 C 2C9 Description: Multiple adapters on bus were not found.
950-105 C 2C9 Description: PCI bus was not found. Action: Use
221 Chapter 22, “MAP 0291: Missing Device or Bus Problem
Resolution” on page 121.
950-106 C 2C9 Description: PCI bus was not found. Action: Use
Chapter 22, “MAP 0291: Missing Device or Bus Problem
Resolution” on page 121.
950-107 C 153 Description: The device is not responding. Action: Use
165 Chapter 22, “MAP 0291: Missing Device or Bus Problem
Resolution” on page 121.
950-108 C 190 Description: The device is not responding. Action: Use
199 Chapter 22, “MAP 0291: Missing Device or Bus Problem
153 Resolution” on page 121.
165
950-200 C 152 Description: Power supply problem. Action: Use the
service documentation for the external device.
950-201 C SCSI Bus Description: SCSI bus problem. Action: Refer to MAP
2010 in the 7134 High Density SCSI Disk Subsystem
Installation and Service Guide.
950-400 C 153 Description: Power supply problem. Action: Use the
service documentation for the drawer/tower containing
the failing power supply. If the drawer/deskside unit
service documentation does not isolate the problem, go
to MAP 1520 in the system unit installation and service
guide.
950-440 C 440 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
199
152

Chapter 34. SRNs 900-001 through xxxxxxx 491


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
950-441 C 440 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
199
152
950-442 C 440 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
199
152
950-443 C 440 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
199
152
950-500 C 152 Description: Power supply problem. Action: Use the
service documentation for the system unit, rack, or
drawer that contains the missing device.
950-56D C 58D Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-58D C 58D Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-61D C 61D Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-638 C 638 Description: The SCSI device is not responding. Action:
B88 Use Chapter 22, “MAP 0291: Missing Device or Bus
277 Problem Resolution” on page 121.
190
152
950-639 C 639 Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-63A C 63A Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-63B C 63B Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152

492 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
950-63C C 63C Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-63D C 63D Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-63E C 63E Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
277 Resolution” on page 121.
190
152
950-63F C 63F Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-640 C 640 Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-664 C 664 Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-678 C 678 Description: The SCSI Tape Drive is not responding.
B88 Action: Use Chapter 22, “MAP 0291: Missing Device or
190 Bus Problem Resolution” on page 121.
152
950-679 C 679 Description: The SCSI Disk Drive is not responding.
B88 Action: Use Chapter 22, “MAP 0291: Missing Device or
190 Bus Problem Resolution” on page 121.
152
950-681 C 681 Description: The SCSI Disk Drive is not responding.
2E7 Action: Use Chapter 22, “MAP 0291: Missing Device or
190 Bus Problem Resolution” on page 121.
152
950-700 C 700 Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-701 C 701 Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152

Chapter 34. SRNs 900-001 through xxxxxxx 493


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
950-702 C 702 Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-703 C 703 Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-704 C 704 Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-705 C 705 Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-706 C 706 Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-707 C 707 Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-721 C 721 Description: An unknown drive type is not responding.
B88 Action: Use Chapter 22, “MAP 0291: Missing Device or
190 Bus Problem Resolution” on page 121.
152
950-722 C 722 Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-723 C 723 Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-724 C 724 Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-734 C 734 Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152

494 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
950-741 C 741 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-772 C 772 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-773 C 773 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-789 C 789 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-792 C 792 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-793 C 793 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-804 C 804 Description: The device is not responding. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-912 C 912 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-914 C 914 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-915 C 915 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-917 C 917 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152

Chapter 34. SRNs 900-001 through xxxxxxx 495


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
950-918 C 918 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-935 C 935 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-936 C 936 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-951 C 951 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-952 C 952 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-953 C 953 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-954 C 954 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-955 C 955 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
141
152
950-956 C 956 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-959 C 959 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-960 C 960 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152

496 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
950-964 C 964 Description: The SCSI Tape Drive is not responding.
B88 Action: Use Chapter 22, “MAP 0291: Missing Device or
190 Bus Problem Resolution” on page 121.
152
950-968 C 968 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-970 C 970 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-971 C 971 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-972 C 972 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-974 C 974 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-981 C 981 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-984 C 984 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-986 C 986 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-987 C 987 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-989 C 989 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152

Chapter 34. SRNs 900-001 through xxxxxxx 497


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
950-990 C 990 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-991 C 991 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-994 C 994 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-995 C 995 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-998 C 998 Description: Device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152
950-xxxx C xxxx Description: The device does not respond. Action: Use
B88 Chapter 22, “MAP 0291: Missing Device or Bus Problem
190 Resolution” on page 121.
152 Note: xxxx corresponds to the last three or four digits of
the SRN after the dash (-). If your 950-xxxx SRN is not
listed, substitute the last three or four digits of the SRN
for xxxx.
951-102 D 951 Description: An unrecoverable media error.
B88
951-104 D 951 Description: The motor failed to restart.
951-105 D 951 Description: The drive did not become ready.
951-106 D 951 Description: The electronics card test failed.
951-108 D 951 Description: The bus test failed.
951-110 D 951 Description: The media format is corrupted.
951-112 D 951 Description: The diagnostic test failed.
951-114 D 951 Description: An unrecoverable hardware error.
951-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
951-117 D 951 Description: A write-protect error occurred.
951-118 D 951 Description: A SCSI command timeout.
B88
951-120 D 951 Description: A SCSI busy or command error.

498 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
951-122 D 951 Description: A SCSI reservation conflict error.
951-124 D 951 Description: A SCSI check condition error.
951-126 D 951 Description: A software error was caused by a hardware
B88 failure.
951-128 G 951 Description: The error log analysis indicates a hardware
failure.
951-129 G 951 Description: Error log analysis indicates a SCSI bus
problem.
951-130 G 951 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
951-132 D 951 Description: A disk drive hardware error occurred.
951-133 D 951 Description: Use the subsystem guide to complete
diagnostics.
951-134 D B88 Description: The adapter failed to configure.
software
951-135 D 951 Description: The device failed to configure.
B88
software
951-136 D 951 Description: The certify operation failed.
951-137 D 951 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
951-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
951-139 D 951 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
951-640 G 640 Description: Error Log Analysis indicates a path error.
952-102 D 952 Description: An unrecoverable media error.
B88
952-104 D 952 Description: The motor failed to restart.
952-105 D 952 Description: The drive did not become ready.
952-106 D 952 Description: The electronics card test failed.
952-108 D 952 Description: The bus test failed.
952-110 D 952 Description: The media format is corrupted.
952-112 D 952 Description: The diagnostic test failed.
952-114 D 952 Description: An unrecoverable hardware error.
952-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.

Chapter 34. SRNs 900-001 through xxxxxxx 499


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
952-117 D 952 Description: A write-protect error occurred.
952-118 D 952 Description: A SCSI command timeout.
B88
952-120 D 952 Description: A SCSI busy or command error.
952-122 D 952 Description: A SCSI reservation conflict error.
952-124 D 952 Description: A SCSI check condition error.
952-126 D 952 Description: A software error was caused by a hardware
B88 failure.
952-128 G 952 Description: The error log analysis indicates a hardware
failure.
952-129 G 952 Description: Error log analysis indicates a SCSI bus
problem.
952-130 G 952 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
952-132 D 952 Description: A disk drive hardware error occurred.
952-133 D 952 Description: Use the subsystem guide to complete
diagnostics.
952-134 D B88 Description: The adapter failed to configure.
software
952-135 D 952 Description: The device failed to configure.
B88
software
952-136 D 952 Description: The certify operation failed.
952-137 D 952 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
952-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
952-139 D 952 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67
952-640 G 640 Description: Error Log Analysis indicates a path error.
953-102 D 953 Description: An unrecoverable media error.
B88
953-104 D 953 Description: The motor failed to restart.
953-105 D 953 Description: The disk drive did not become ready.
953-106 D 953 Description: The electronics card test failed.
953-108 D 953 Description: The bus test failed.
953-110 D 953 Description: The media format is corrupted.
953-112 D 953 Description: The diagnostic test failed.

500 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
953-114 D 953 Description: An unrecoverable hardware error.
953-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
953-117 D 953 Description: A write-protect error.
953-118 D 953 Description: A SCSI command timeout.
B88
953-120 D 953 Description: A SCSI busy or command error.
953-122 D 953 Description: A SCSI reservation conflict error.
953-124 D 953 Description: A SCSI check condition error.
953-126 D 953 Description: A software error was caused by a hardware
B88 failure.
953-128 G 953 Description: The error log analysis indicates a hardware
failure.
953-129 G 953 Description: Error log analysis indicates a SCSI bus
problem.
953-130 G 953 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
953-132 D 953 Description: A disk drive hardware error occurred.
953-133 D 953 Description: Use the subsystem guide to complete
diagnostics.
953-134 D B88 Description: The adapter failed to configure.
software
953-135 D 953 Description: The device failed to configure.
B88
software
953-136 D 953 Description: The certify operation failed.
953-137 D 953 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
953-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
953-139 D 953 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67
953-640 G 640 Description: Error Log Analysis indicates a path error.
954-102 D 954 Description: An unrecoverable media error.
B88
954-104 D 954 Description: Motor failed to restart.
954-105 D 954 Description: The disk drive did not become ready.

Chapter 34. SRNs 900-001 through xxxxxxx 501


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
954-106 D 954 Description: Electronics card failure.
954-108 D 954 Description: Bus failure.
954-110 D 954 Description: The media format is corrupted.
954-112 D 954 Description: Diagnostic failure.
954-114 D 954 Description: An unrecoverable hardware error.
954-116 D Description: A protocol error was detected. Action: Check
the levels of the device, adapter, diagnostic software,
and application software, ensure that they are all
compatible. If you do not find a problem, call your
support person.
954-117 D 954 Description: write-protect error.
954-118 D 954 Description: SCSI command timeout.
B88
954-120 D 954 Description: SCSI busy/command error.
954-122 D 954 Description: SCSI reservation conflict error.
954-124 D 954 Description: SCSI check condition error.
954-126 D 954 Description: Software error caused by hardware failure.
B88
954-128 G 954 Description: Error log analysis indicates hardware failure.
954-129 G 954 Description: Error log analysis indicates a SCSI bus
problem.
954-130 G 954 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
954-132 D 954 Description: A disk drive hardware error occurred.
954-133 D 954 Description: Use the subsystem guide to complete the
diagnostics.
954-134 D B88 Description: The adapter failed to configure.
software
954-135 D 954 Description: The device failed to configure.
B88
software
954-136 D 954 Description: The certify operation failed.
954-137 D 954 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
954-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
954-139 D 954 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
954-640 G 640 Description: Error Log Analysis indicates a path error.

502 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
955-102 D 955 Description: A media error was encountered.
B88
955-104 D 955 Description: The motor failed to restart. Action: For
devices installed in a drawer/deskside unit, use the
drawer/deskside unit documentation. Refer to
″Drawer/Deskside Unit Documentation″ under Hints in
Chapter 1. For other locations, go to MAP 0210. If the
electronics card has been exchanged, exchange the
adapter first. If the drawer/deskside unit documentation
does not isolate the problem, go to MAP 0210.
955-105 D 955 Description: The disk drive did not become ready.
B88
955-106 D 955 Description: The electronics card failed.
955-108 D 955 Description: The bus test failed.
955-110 D 955 Description: The media format is corrupted.
955-112 D 955 Description: The diagnostic test failed.
955-114 D 955 Description: An unrecoverable hardware error.
955-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
955-117 D Description: A write-protect error occurred.
955-118 D 955 Description: A SCSI command timeout.
B88
955-120 D 955 Description: A SCSI busy or command error.
B88
955-122 D 955 Description: A SCSI reservation conflict error.
955-124 D 955 Description: A SCSI check condition error.
955-126 D 955 Description: A software error was caused by a hardware
B88 failure.
955-128 G 955 Description: The error log analysis indicates a hardware
failure.
955-129 G 955 Description: Error log analysis indicates a SCSI bus
problem.
955-130 G 955 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
955-132 D 955 Description: A disk drive hardware error occurred.
955-133 D 955 Description: Use the subsystem guide to complete the
diagnostics.
955-134 D B88 Description: The adapter failed to configure.
software

Chapter 34. SRNs 900-001 through xxxxxxx 503


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
955-135 D 955 Description: The device failed to configure.
B88
software
955-136 D 955 Description: The certify operation failed.
955-137 D 955 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
955-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
955-139 D 955 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
955-640 G 640 Description: Error Log Analysis indicates a path error.
956-102 D 956 Description: An unrecoverable media error.
956-104 D 956 Description: The motor failed to restart.
956-105 D 956 Description: The drive did not become ready.
956-106 D 956 Description: The electronics card test failed.
956-108 D 956 Description: The bus test failed.
956-110 D 956 Description: The media format is corrupted.
956-112 D 956 Description: The diagnostic test failed.
956-114 D 956 Description: An unrecoverable hardware error.
956-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
956-117 D 956 Description: A write-protect error occurred.
956-118 D 956 Description: A SCSI command time-out.
B88
956-120 D 956 Description: A SCSI busy or command error.
956-122 D 956 Description: A SCSI reservation conflict error.
956-124 D 956 Description: A SCSI check condition error.
956-126 D 956 Description: A software error was caused by a hardware
B88 failure.
956-128 G 956 Description: The error log analysis indicates a hardware
failure.
956-130 G 956 Description: The error log analysis indicates a hardware
B88 failure.
956-132 D 956 Description: A disk drive hardware error occurred.
956-134 D B88 Description: The adapter failed to configure.
software

504 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
956-136 D 956 Description: The certify operation failed.
957-102 D 957 Description: Non-recoverable medium error.
B88
957-104 D 957 Description: Motor failed to restart.
957-105 D 957 Description: The drive did not become ready.
957-106 D 957 Description: Electronics card failure.
957-108 D 957 Description: Bus failure.
957-110 D 957 Description: The media format is corrupted.
957-112 D 957 Description: Diagnostic failure.
957-114 D 957 Description: Non-recoverable hardware error.
957-116 D Description: A protocol error was detected. Action: Check
the levels of the device, adapter, diagnostic and
application software, and ensure they are all compatible.
If you do not find a problem, call your support person.
957-117 D 957 Description: write-protect error.
957-118 D 957 Description: SCSI command timeout.
B88
957-120 D 957 Description: SCSI busy/command error.
957-122 D 957 Description: SCSI reservation conflict error.
957-124 D 957 Description: SCSI check condition error.
957-126 D 957 Description: Software error caused by hardware failure.
B88
957-128 G 957 Description: Error log analysis indicates hardware failure.
957-129 G 957 Description: Error log analysis indicates a SCSI bus
problem.
957-130 G 957 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
957-132 D 957 Description: A Disk Drive hardware error occurred.
957-133 D 957 Description: Use the subsystem guide to complete
diagnostics.
957-134 D B88 Description: The adapter failed to configure.
software
957-135 D 957 Description: The device failed to configure.
B88
software
957-136 D 957 Description: The certify operation failed.
957-137 D 957 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190

Chapter 34. SRNs 900-001 through xxxxxxx 505


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
957-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
957-139 D 957 Description: Error configuring or opening a device.
957-640 G 190 Description: Error log analysis indicates a path error.
957
959-102 D 959 Description: Non-recoverable medium error.
959-104 D 959 Description: Motor failed to restart.
959-105 D 959 Description: The drive did not become ready.
959-106 D 959 Description: Electronics card failure.
959-108 D 959 Description: Bus failure.
959-110 D 959 Description: The media format is corrupted.
959-112 D 959 Description: Diagnostic failure.
959-114 D 959 Description: Non-recoverable hardware error.
959-116 D Description: A protocol error was detected. Action: Check
the levels of the device, adapter, diagnostic and
application software, and ensure they are all compatible.
If you do not find a problem, call your support person.
959-117 D 959 Description: write-protect error.
959-118 D 959 Description: SCSI command timeout.
B88
959-120 D 959 Description: SCSI busy/command error.
959-122 D 959 Description: SCSI reservation conflict error.
959-124 D 959 Description: SCSI check condition error.
959-126 D 959 Description: Software error caused by hardware failure.
B88
959-128 G 959 Description: Error log analysis indicates hardware failure.
959-129 G 190 Description: Error log analysis indicates a SCSI bus
959 problem.
B88
software
959-130 G 959 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
959-134 D B88 Description: The adapter failed to configure.
software
959-135 D 959 Description: The device failed to configure.
B88
software
959-136 D 959 Description: The certify operation failed.
959-137 D 959 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190

506 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
960-102 D 960 Description: An unrecoverable media error.
B88
960-104 D 960 Description: The motor failed to restart.
960-105 D 960 Description: The drive did not become ready.
960-106 D 960 Description: The electronics card test failed.
960-108 D 960 Description: The bus test failed.
960-110 D 960 Description: The media format is corrupted.
960-112 D 960 Description: The diagnostic test failed.
960-114 D 960 Description: An unrecoverable hardware error.
960-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
960-117 D 960 Description: A write-protect error occurred.
960-118 D 960 Description: A SCSI command timeout.
B88
960-120 D 960 Description: A SCSI busy or command error.
960-122 D 960 Description: A SCSI reservation conflict error.
960-124 D 960 Description: A SCSI check condition error.
960-126 D 960 Description: A software error was caused by a hardware
B88 failure.
960-128 G 960 Description: The error log analysis indicates a hardware
failure.
960-129 G 960 Description: Error log analysis indicates a SCSI bus
problem.
960-130 G 960 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
960-132 D 960 Description: A disk drive hardware error occurred.
960-133 D 960 Description: Use the subsystem guide to complete
diagnostics.
960-134 D B88 Description: The adapter failed to configure.
software
960-135 D 960 Description: The device failed to configure.
B88
software
960-136 D 960 Description: The certify operation failed.
960-137 D 960 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
960-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.

Chapter 34. SRNs 900-001 through xxxxxxx 507


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
960-139 D 960 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
960-640 G 640 Description: Error Log Analysis indicates a path error.
964-101 D 964 Description: Timeout while attempting to communicate
with SCSI device.
964-102 D 964 Description: The SCSI device indicates busy.
964-103 D 964 Description: The SCSI device indicates a reservation
conflict.
964-104 D 964 Description: The SCSI device indicates a check
condition.
964-105 D 964 Description: An error is detected in request sense data.
964-107 D 964 Description: Sense data from the SCSI drive has
unexpected data.
964-110 D 964 Description: The Reserve command failed.
964-111 D 964 Description: Invalid condition from the drive after a
reserve.
964-112 D 964 Description: The write-protect sensor test failed.
964-113 D 964 Description: Invalid condition from drive after a request
sense.
964-114 D 964 Description: Timeout while attempting to communicate
with the SCSI device.
964-120 D 964 Description: The Inquiry command failed.
964-130 D 964 Description: The Load command failed.
media
964-134 D B88 Description: The adapter failed to configure.
software
964-135 D 964 Description: The Unload command failed.
media
964-140 D 964 Description: The Mode Select command failed.
964-150 D 964 Description: The Test Unit Ready command failed.
media
964-160 D 964 Description: The Send Diagnostic command failed.
media
964-161 D 964 Description: Invalid condition from the drive after a
B88 reserve.
964-163 D 964 Description: Invalid condition from the drive after a
B88 request sense.
964-164 D 964 Description: Timeout while attempting to communicate
B88 with the SCSI device.

508 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
964-165 D 964 Description: Write, Read and Compare Test failed.
B88
276
964-166 D 964 Description: Unable to configure the device.
B88
software
964-167 D 964 Description: An unexpected SCSI error occurred.
B88
964-168 D B88 Description: The adapter failed to configure.
software
964-169 D 964 Description: The Send Diagnostic command failed.
media
964-170 D 964 Description: The Read, Write and Compare test failed.
B88
media
964-180 D 964 Description: The Load command failed.
media
964-185 D 964 Description: The Unload command failed.
media
964-190 D 964 Description: The Mode Select command failed.
964-200 D 964 Description: The Test Unit Ready command failed.
media
964-201 G 964 Description: Error diagnosed from error log analysis.
B88
964-210 D 964 Description: The device configuration failed.
B88
964-211 D 964 Description: The device open failed.
B88
964-220 D 964 Description: The Release command failed.
964-230 D 964 Description: The Request Sense command failed.
964-240 D 964 Description: The Openx command failed.
964-260 D 964 Description: The device configuration failed.
964-261 D 964 Description: The device open failed.
964-300 D 964 Description: The device configuration failed.
software
964-310 D B88 Description: SCSI adapter configuration failed.
964
software
964-320 G 964 Description: Error log analysis indicates a failure.
media

Chapter 34. SRNs 900-001 through xxxxxxx 509


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
964-411 D 964 Description: A reservation conflict occurred.
to B88
964-423 software
964-511 D 964 Description: The drive returned bad or non-extended
to B88 sense data.
964-523
964-611 to D 964 Description: An adapter or bus I/O error occurred.
964-623 B88
software
964-711 to D 964 Description: A device timeout error occurred.
964-723 B88
software
966-101 D 966 Error in non-interactive tests.
966-103 D 966 The test pattern failed.
966-201 D 966 Description: Error in non-interactive tests on card.
190
966-203 D 966 Description: The test pattern failed.
190
966-205 D 966 Description: Test pattern failed.
190
966-207 D 966 Description: Test pattern failed.
190
966-208 D 190 Description: Error in non-interactive test on card.
966-209 D 190 Description: Test pattern failed.
966-211 D 190 Test pattern failed.
966-213 D 190 Test pattern failed.
966-304 D E22 Video error in interactive test.
725
966
966-306 D E23 Audio error in interactive test.
725
966
966-310 D E22 Video error in interactive test.
725
966-312 D E22 Audio error in interactive test.
725
966-400 D 152 Error in non-interactive tests.
190
E24
166
966-402 D 190 Test pattern failed.
E23
E22

510 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
968-102 D 968 Description: An unrecoverable media error.
B88
968-104 D 968 Description: The motor failed to restart.
968-105 D 968 Description: The drive did not become ready.
968-106 D 968 Description: The electronics card test failed.
968-108 D 968 Description: The bus test failed.
968-110 D 968 Description: The media format is corrupted.
968-112 D 968 Description: The diagnostic test failed.
968-114 D 968 Description: An unrecoverable hardware error.
968-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
968-117 D 968 Description: A write-protect error occurred.
968-118 D 968 Description: A SCSI command time-out.
B88
968-120 D 968 Description: A SCSI busy or command error.
968-122 D 968 Description: A SCSI reservation conflict error.
968-124 D 968 Description: A SCSI check condition error.
968-126 D 968 Description: A software error was caused by a hardware
B88 failure.
968-128 G 968 Description: The error log analysis indicates a hardware
failure.
968-129 G 968 Description: Error log analysis indicates a SCSI bus
problem.
968-130 G 968 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
968-132 D 968 Description: A disk drive hardware error occurred.
968-133 D 968 Description: Use the subsystem guide to complete the
diagnostics.
968-134 D B88 Description: The adapter failed to configure.
software
968-135 D 968 Description: The device failed to configure.
B88
software
968-136 D 968 Description: The certify operation failed.
968-137 D 968 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
968-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.

Chapter 34. SRNs 900-001 through xxxxxxx 511


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
968-139 D 968 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
968-640 G 640 Description: Error Log Analysis indicates a path error.
969-110 G D67 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-111 G D83 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-120 G D68 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-121 G D84 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-130 G D69 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-131 G D85 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-140 G D70 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-141 G D86 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-150 G E11 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-151 G E14 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-206 G D72 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-208 G D73 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-210 G D71 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.

512 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
969-211 G D87 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-212 G E12 Description: Residual Data Analysis indicates memory
error.
969-220 G D72 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-221 G D88 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-230 G D73 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-231 G D89 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-240 G D74 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-241 G D90 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-250 G E12 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-251 G E15 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-310 G D75 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-311 G D91 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-320 G D76 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-321 G D92 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-330 G D77 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.

Chapter 34. SRNs 900-001 through xxxxxxx 513


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
969-331 G D93 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-340 G D78 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-341 G D94 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-350 G E13 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-351 G E16 Description: Residual Data Analysis indicates memory
error. Action: Use Chapter 15, “MAP 0240: Memory
Problem Resolution” on page 93.
969-600 G Description: Residual Data Analysis indicates memory
error or unsupported memory. Action: Examine the
memory modules and determine if they are supported
types. If the modules are supported, then replace the
appropriate memory module(s). Use Chapter 15, “MAP
0240: Memory Problem Resolution” on page 93.
969-701 D 814 Description: NVRAM test failed.
969-702 D 151 Description: Time of Day Battery test failed.
969-703 D 817 Description: Time of Day Chip test failed.
969-800 G 221 Description: Memory problems indicate System Planar
failure.
969-900 G D01 Description: L2 cache test failed.
970-101 D 970 Description: Timeout while attempting to communicate
with SCSI device.
970-102 D 970 Description: The SCSI device indicates busy.
970-103 D 970 Description: The SCSI device indicates a reservation
conflict.
970-104 D 970 Description: The SCSI device indicates a check
condition.
970-105 D 970 Description: An error is detected in request sense data.
970-107 D 970 Description: Sense data from the SCSI drive has
unexpected data.
970-110 D 970 Description: The Reserve command failed.
970-111 D 970 Description: Invalid condition from the drive after a
reserve.
970-112 D 970 Description: The write-protect sensor test failed.

514 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
970-113 D 970 Description: Invalid condition from drive after a request
sense.
970-114 D 970 Description: Timeout while attempting to communicate
with the SCSI device.
970-120 D 970 Description: The Inquiry command failed.
970-130 D 970 Description: The Load command failed.
media
970-134 D B88 Description: The adapter failed to configure.
software
970-135 D 970 Description: The Unload command failed.
media
970-140 D 970 Description: The Mode Select command failed.
970-150 D 970 Description: The Test Unit Ready command failed.
media
970-160 D 970 Description: The Send Diagnostic command failed.
media
970-161 D 970 Description: Invalid condition from the drive after a
B88 reserve.
970-163 D 970 Description: Invalid condition from the drive after a
B88 request sense.
970-164 D 970 Description: Timeout while attempting to communicate
B88 with the SCSI device.
970-165 D 970 Description: Write, Read and Compare Test failed.
B88
276
970-166 D 970 Description: Unable to configure the device.
B88
software
970-167 D 970 Description: An unexpected SCSI error occurred.
B88
970-168 D B88 Description: The adapter failed to configure.
software
970-169 D 970 Description: The Send Diagnostic command failed.
media
970-170 D 970 Description: The Read, Write and Compare test failed.
B88
media
970-180 D 970 Description: The Load command failed.
media
970-185 D 970 Description: The Unload command failed.
media
970-190 D 970 Description: The Mode Select command failed.

Chapter 34. SRNs 900-001 through xxxxxxx 515


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
970-200 D 970 Description: The Test Unit Ready command failed.
media
970-201 G 970 Description: Error diagnosed from error log analysis.
B88
970-210 D 970 Description: The device configuration failed.
B88
970-211 D 970 Description: The device open failed.
B88
970-220 D 970 Description: The Release command failed.
970-230 D 970 Description: The Request Sense command failed.
970-240 D 970 Description: The Openx command failed.
970-260 D 970 Description: The device configuration failed.
970-261 D 970 Description: The device open failed.
970-300 D 970 Description: The device configuration failed.
software
970-310 D B88 Description: SCSI adapter configuration failed.
970
software
970-320 G 970 Description: Error log analysis indicates a failure.
media
970-411 D 970 Description: A reservation conflict occurred.
to B88
970-423 software
970-511 D 970 Description: The drive returned bad or non-extended
to B88 sense data.
970-523
970-57D D 57D Description: The resource does not respond.
970-611 D 970 Description: An adapter or bus I/O error occurred.
to B88
970-623 software
970-711 D 970 Description: A device timeout error occurred.
to B88
970-723 software
971-101 D 971 Description: Timeout while attempting to communicate
with SCSI device.
971-102 D 971 Description: The SCSI device indicates busy.
971-103 D 971 Description: The SCSI device is indicating a reservation
conflict.
971-104 D 971 Description: The SCSI device indicates a check
condition.
971-105 D 971 Description: Sense data from the SCSI device shows an
error.

516 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
971-107 D 971 Description: The SCSI drive returned unexpected sense
data.
971-110 D 971 Description: The Reserve command failed.
971-111 D 971 Description: Invalid condition from the drive after a
reserve.
971-112 D 971 Description: The write-protect sensor test failed.
971-113 D 971 Description: Invalid condition from the drive after a
request sense.
971-114 D 971 Description: Timeout while attempting to communicate
with the SCSI device.
971-120 D 971 Description: The Inquiry command failed.
971-130 D 971 Description: The Load command failed.
media
971-135 D 971 Description: The Unload command failed.
media
971-140 D 971 Description: The Mode Select command failed.
971-150 D 971 Description: The Test Unit Ready command failed.
media
971-160 D 971 Description: The Send Diagnostic command failed.
media
971-161 D 971 Description: Invalid condition from the drive after a
B88 reserve.
971-163 D 971 Description: Invalid condition from the drive after a
B88 request sense.
971-164 D 971 Description: Timeout while attempting to communicate
B88 with the SCSI device.
971-165 D 971 Description: Write, Read and Compare Test failed.
B88
276
971-166 D 971 Description: Unable to configure the device.
B88
software
971-167 D 971 Description: An unexpected SCSI error occurred.
B88
971-168 D B88 Description: The adapter failed to configure.
software
971-169 D 971 Description: The Send Diagnostic command failed.
media
971-170 D 971 Description: The Read, Write and Compare test failed.
B88
media

Chapter 34. SRNs 900-001 through xxxxxxx 517


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
971-180 D 971 Description: The Load command failed.
media
971-185 D 971 Description: The Unload command failed.
media
971-190 D 971 Description: The Mode Select command failed.
971-200 D 971 Description: The Test Unit Ready command failed.
media
971-201 G 971 Description: An error is diagnosed from the error log
B88 analysis.
971-210 D 971 Description: The device configuration failed.
B88
971-211 D 971 Description: The device open test failed.
B88
971-220 D 971 Description: The Release command failed.
971-230 D 971 Description: The Request Sense command failed.
971-240 D 971 Description: The Openx command failed.
971-260 D 971 Description: The device configuration failed.
971-261 D 971 Description: The device open test failed.
971-300 D 971 Description: The device configuration failed.
software
971-310 D B88 Description: SCSI adapter configuration failed.
971
software
971-320 G 971 Description: Error log analysis indicates a failure.
media
971-411 D 971 Description: A reservation conflict occurred.
to B88
971-423 software
971-511 D 971 Description: The drive returned bad or non-extended
to B88 sense data.
971-523
971-611 D 971 Description: An adapter or bus I/O error occurred.
to software
971-623
971-711 D 971 Description: A device timeout error occurred.
to B88
971-723 software
972-101 D 972 Description: Timeout while attempting to communicate
with SCSI device.
972-102 D 972 Description: The SCSI device indicates busy.
972-103 D 972 Description: The SCSI device indicates a reservation
conflict.

518 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
972-104 D 972 Description: The SCSI device indicates a check
condition.
972-105 D 972 Description: An error is detected in request sense data.
972-107 D 972 Description: The drive has returned unexpected sense
data.
972-110 D 972 Description: The Reserve command failed.
972-111 D 972 Description: Invalid condition from the drive after a
reserve.
972-112 D 972 Description: The write-protect sensor test failed.
972-113 D 972 Description: Invalid condition from the drive after a
request sense.
972-114 D 972 Description: Timeout while attempting to communicate
with the SCSI device.
972-120 D 972 Description: The Inquiry command failed.
972-130 D 972 Description: The Load command failed.
media
972-135 D 972 Description: The Unload command failed.
media
972-140 D 972 Description: The Mode Select command failed.
972-150 D 972 Description: The Test Unit Ready command failed.
media
972-160 D 972 Description: The Send Diagnostic command failed.
media
972-161 D 972 Description: Invalid condition from the drive after a
B88 reserve.
972-163 D 972 Description: Invalid condition from the drive after a
B88 request sense.
972-164 D 972 Description: Timeout while attempting communication
B88 with SCSI device.
276
972-165 D 972 Description: Write, Read and Compare Test failed.
B88
276
972-166 D 972 Description: Unable to configure the device.
B88
software
972-167 D 972 Description: An unexpected SCSI error occurred.
B88
972-168 D B88 Description: The adapter failed to configure.
software
972-169 D 972 Description: The Send Diagnostic command failed.
media

Chapter 34. SRNs 900-001 through xxxxxxx 519


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
972-170 D 972 Description: The Read, Write and Compare test failed.
B88
media
972-180 D 972 Description: The Load command failed.
media
972-185 D 972 Description: The Unload command failed.
media
972-190 D 972 Description: The Mode Select command failed.
972-200 D 972 Description: The Test Unit Ready command failed.
media
972-201 G 972 Description: An error is diagnosed from the error log
B88 analysis.
972-210 D 972 Description: The device configuration failed.
B88
972-211 D 972 Description: The device open test failed.
B88
972-220 D 972 Description: The Release command failed.
972-230 D 972 Description: The Request Sense command failed.
972-240 D 972 Description: The Openx command failed.
972-260 D 972 Description: The device configuration test failed.
972-261 D 972 Description: The device open test failed.
972-300 D 972 Description: The device configuration failed.
software
972-310 D B88 Description: SCSI adapter configuration failed.
972
software
972-320 G 972 Description: Error log analysis indicates a failure.
media
972-411 to D 972 Description: A reservation conflict occurred.
972-423 B88
software
972-511 to D 972 Description: The drive returned bad or non-extended
972-523 B88 sense data.
972-611 D 972 Description: An adapter or bus I/O error occurred.
to B88
972-623 software
972-711 D 972 Description: A device timeout error occurred.
to B88
972-723 software
973-110 D 973 Description: The Reserve command failed.
973-120 D 973 Description: The Inquiry command failed.

520 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
973-130 D 973 Description: The Load command failed.
media
973-135 D 973 Description: The Unload command failed.
media
973-140 D 973 Description: The Mode Select command failed.
973-150 D 973 Description: The Test Unit Ready command failed.
media
973-160 D 973 Description: The Send Diagnostic command failed.
media
973-169 D 973 Description: The Send Diagnostic command failed.
media
973-170 D 973 Description: The Read, Write and Compare test failed.
B88
media
973-180 D 973 Description: The Load command failed.
media
973-185 D 973 Description: The Unload command failed.
media
973-190 D 973 Description: The Mode Select command failed.
973-200 D 973 Description: The Test Unit Ready command failed.
media
973-210 D 973 Description: The device configuration failed.
B88
973-220 D 973 Description: The Release command failed.
973-230 D 973 Description: The Request Sense command failed.
973-240 D 973 Description: The Openx command failed.
973-300 D 973 Description: The device configuration failed.
software
973-310 D B88 Description: SCSI adapter configuration failed.
973
software
973-320 G 973 Description: Error log analysis indicates a failure.
media
973-411 D 973 Description: A reservation conflict occurred.
to B88
973-423 software
973-511 D 973 Description: The drive returned bad or non-extended
to B88 sense data.
973-523
973-611 D 973 Description: An adapter or bus I/O error occurred.
to B88
973-623 software

Chapter 34. SRNs 900-001 through xxxxxxx 521


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
973-711 D 973 Description: A device timeout error occurred.
to B88
973-723 software
974-111 D 974 Description: Unable to reserve device.
B88
974-112 D 974 Description: Unable to do configuration.
B88
974-113 D 974 Description: Unable to open the device driver.
B88
974-121 D 974 Description: The CD-ROM drive indicates an error.
974-122 D 974 Description: The CD-ROM drive indicates an error.
974-123 D 974 Description: The CD-ROM drive indicates an error.
974-125 D 974 Description: The CD-ROM drive indicates an error.
B88
974-126 D 974 Description: The CD-ROM drive indicates an error.
974-127 D 974 Description: The CD-ROM drive indicates an error.
974-128 D 974 Description: The CD-ROM drive indicates an error.
974-129 D 974 Description: The CD-ROM drive indicates an error.
974-150 D Test- Description: A media error was detected.
Disc
974
974-151 D 974 Description: A command timeout was detected.
D88
974-152 D 974 Description: A command reservation conflict was
detected.
974-162 D 974 Description: The CD-ROM drive indicates an error.
974-171 D 974 Description: Unable to reserve device.
974-172 D 974 Description: Unable to do configuration.
974-173 D 974 Description: Unable to open device driver.
974-175 D 974 Description: The CD-ROM drive indicates an error.
974-198 D 974 Description: Undefined error detected.
B88
974-199 D 974 Description: Undefined error detected.
974-211 D 974 Description: The LED test failed.
974-281 D 974 Description: No tone during audio test.
974-301 G 974 Description: Errors found during ELA.
974-302 G 974 Description: Errors log analysis indicates hardware
B88 failure.
981-102 D 981 Description: An unrecoverable media error.
B88

522 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
981-104 D 981 Description: The motor failed to restart.
981-105 D 981 Description: The drive did not become ready.
981-106 D 981 Description: The electronics card test failed.
981-108 D 981 Description: The bus test failed.
981-110 D 981 Description: The media format is corrupted.
981-112 D 981 Description: The diagnostic test failed.
981-114 D 981 Description: An unrecoverable hardware error.
981-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
981-117 D 981 Description: A write-protect error occurred.
981-118 D 981 Description: A SCSI command time-out.
B88
981-120 D 981 Description: A SCSI busy or command error.
981-122 D 981 Description: A SCSI reservation conflict error.
981-124 D 981 Description: A SCSI check condition error.
981-126 D 981 Description: A software error was caused by a hardware
B88 failure.
981-128 G 981 Description: The error log analysis indicates a hardware
failure.
981-129 G 981 Description: Error log analysis indicates a SCSI bus
problem.
981-130 G 981 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
981-132 D 981 Description: A disk drive hardware error occurred.
981-133 D 981 Description: Use the subsystem guide to complete
diagnostics.
981-134 D B88 Description: The adapter failed to configure.
software
981-135 D 981 Description: The device failed to configure.
B88
software
981-136 D 981 Description: The certify operation failed.
981-137 D 981 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
981-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.

Chapter 34. SRNs 900-001 through xxxxxxx 523


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
981-139 D 981 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
981-640 G 640 Description: Error Log Analysis indicates a path error.
984-102 D 984 Description: An unrecoverable media error.
984-104 D 984 Description: The motor failed to restart.
984-105 D 984 Description: The drive did not become ready.
984-106 D 984 Description: The electronics card test failed.
984-108 D 984 Description: The bus test failed.
984-110 D 984 Description: The media format is corrupted.
984-112 D 984 Description: The diagnostic test failed.
984-114 D 984 Description: An unrecoverable hardware error.
984-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
984-117 D 984 Description: A write-protect error occurred.
984-118 D 984 Description: A SCSI command time-out.
B88
984-120 D 984 Description: A SCSI busy or command error.
984-122 D 984 Description: A SCSI reservation conflict error.
984-124 D 984 Description: A SCSI check condition error.
984-126 D 984 Description: A software error was caused by a hardware
B88 failure.
984-128 G 984 Description: The error log analysis indicates a hardware
failure.
984-129 G 190 Description: Error log analysis indicates a SCSI bus
984 problem.
B88
software
984-130 G 984 Description: Error log analysis indicates a problem
reported by the disk drive’s self-monitoring function.
984-132 D 984 Description: A disk drive hardware error occurred.
984-134 D B88 Description: The adapter failed to configure.
software
984-137 D 984 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
986-102 D 986 Description: An unrecoverable media error.
B88
986-104 D 986 Description: The motor failed to restart.

524 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
986-105 D 986 Description: The drive did not become ready.
986-106 D 986 Description: The electronics card test failed.
986-108 D 986 Description: The bus test failed.
986-110 D 986 Description: The media format is corrupted.
986-112 D 986 Description: The diagnostic test failed.
986-114 D 986 Description: An unrecoverable hardware error.
986-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
986-117 D 986 Description: A write-protect error occurred.
986-118 D 986 Description: A SCSI command timeout.
B88
986-120 D 986 Description: A SCSI busy or command error.
986-122 D 986 Description: A SCSI reservation conflict error.
986-124 D 986 Description: A SCSI check condition error.
986-126 D 986 Description: A software error was caused by a hardware
B88 failure.
986-128 G 986 Description: The error log analysis indicates a hardware
failure.
986-129 G 986 Description: Error log analysis indicates a SCSI bus
problem.
986-130 G 986 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
986-132 D 986 Description: A disk drive hardware error occurred.
986-133 D 986 Description: Use the subsystem guide to complete
diagnostics.
986-134 D B88 Description: The adapter failed to configure.
software
986-135 D 986 Description: The device failed to configure.
B88
software
986-136 D 986 Description: The certify operation failed.
986-137 D 986 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
986-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
986-139 D 986 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.

Chapter 34. SRNs 900-001 through xxxxxxx 525


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
986-640 G 640 Description: Error Log Analysis indicates a path error.
987-111 D 987 Description: Unable to reserve device.
B88
987-112 D 987 Description: Unable to do configuration.
B88
987-113 D 987 Description: Unable to open the device driver.
B88
987-121 D 987 Description: The CD-ROM drive indicates an error.
987-122 D 987 Description: The CD-ROM drive indicates an error.
987-123 D 987 Description: The CD-ROM drive indicates an error.
987-125 D 987 Description: The CD-ROM drive indicates an error.
B88
987-126 D 987 Description: The CD-ROM drive indicates an error.
987-127 D 987 Description: The CD-ROM drive indicates an error.
987-128 D 987 Description: The CD-ROM drive indicates an error.
987-129 D 987 Description: The CD-ROM drive indicates an error.
987-150 D Test- Description: A media error was detected.
Disc
987
987-151 D 987 Description: A command timeout was detected.
B88
987-152 D 987 Description: A command reservation conflict was
detected.
987-162 D 987 Description: The CD-ROM drive indicates an error.
987-171 D 987 Description: Unable to reserve device.
987-172 D 987 Description: Unable to do configuration.
987-173 D 987 Description: Unable to open device driver.
987-175 D 987 Description: The CD-ROM drive indicates an error.
987-198 D 987 Description: Undefined error detected.
B88
987-199 D 987 Description: Undefined error detected.
987-211 D 987 Description: The LED test failed.
987-281 D 987 Description: No tone during audio test.
987-301 G 987 Description: Errors found during ELA.
987-302 G 987 Description: Errors found during ELA.
B88
989-102 D 989 Description: An unrecoverable media error
B88
989-104 D 989 Description: The motor failed to restart.

526 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
989-105 D 989 Description: The drive did not become ready.
989-106 D 989 Description: The electronics card test failed.
989-108 D 989 Description: The bus test failed.
989-110 D 989 Description: The media format is corrupted.
989-112 D 989 Description: The diagnostic test failed.
989-114 D 989 Description: A non-recoverable hardware error.
989-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to be sure they are all compatible. If you do not
find a problem, call your support person.
989-117 D 989 Description: A write-protect error occurred.
989-118 D 989 Description: A SCSI command time-out.
B88
989-120 D 989 Description: A SCSI busy or command error.
989-122 D 989 Description: A SCSI reservation conflict error.
989-124 D 989 Description: A SCSI check condition error.
989-126 D 989 Description: A software error was caused by a hardware
B88 failure.
989-128 G 989 Description: The error log analysis indicates a hardware
failure.
989-129 G 989 Description: Error log analysis indicates a SCSI bus
problem.
989-130 G 989 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
989-132 D 989 Description: A disk drive hardware error occurred.
989-133 D 989 Description: Use the subsystem guide to complete the
diagnostics.
989-134 D B88 Description: The adapter failed to configure.
software
989-135 D 989 Description: The device failed to configure.
B88
software
989-136 D 989 Description: The certify operation failed.
989-137 D 989 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190
989-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
989-139 D 989 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67

Chapter 34. SRNs 900-001 through xxxxxxx 527


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
989-640 G 640 Description: Error Log Analysis indicates a path error.
990-102 D 990 Description: An unrecoverable media error.
B88
990-104 D 990 Description: The motor failed to restart.
990-105 D 990 Description: The drive did not become ready.
990-106 D 990 Description: The electronics card test failed.
990-108 D 990 Description: The bus test failed.
990-110 D 990 Description: The media format is corrupted.
990-112 D 990 Description: The diagnostic test failed.
990-114 D 990 Description: An unrecoverable hardware error.
990-116 D Description: A protocol error. Action: Check the levels of
the device, adapter, diagnostic software, and application
software to ensure they are all compatible. If you do not
find a problem, call your support person.
990-117 D 990 Description: A write-protect error occurred.
990-118 D 990 Description: A SCSI command timeout.
B88
990-120 D 990 Description: A SCSI busy or command error.
990-122 D 990 Description: A SCSI reservation conflict error.
990-124 D 990 Description: A SCSI check condition error.
990-126 D 990 Description: A software error was caused by a hardware
B88 failure.
990-128 G 990 Description: The error log analysis indicates a hardware
failure.
990-129 G 990 Description: Error log analysis indicates a SCSI bus
problem.
990-130 G 990 Description: Error log analysis indicates a problem
B88 reported by the disk drive’s self-monitoring function.
990-132 D 990 Description: A disk drive hardware error occurred.
990-133 D 990 Description: Use the subsystem guide to complete
diagnostics.
990-134 D B88 Description: The adapter failed to configure.
software
990-135 D 990 Description: The device failed to configure.
B88
software
990-136 D 990 Description: The certify operation failed.
990-137 D 990 Description: Unit attention condition has occurred on the
B88 Send Diagnostic command.
190

528 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
990-138 D 190 Description: Error log indicates that the disk is operating
at higher than recommended temperatures.
990-139 D 990 Description: Error configuring or opening device. Action:
Use Chapter 11, “MAP 0210: General Problem
Resolution” on page 67.
990-640 G 640 Description: Error Log Analysis indicates a path error.
991-101 D 991 Description: Timeout while attempting to communicate
with SCSI device.
991-102 D 991 Description: The SCSI device indicates busy.
991-103 D 991 Description: The SCSI device is indicating a reservation
conflict.
991-104 D 991 Description: The SCSI device indicates a check
condition.
991-105 D 991 Description: Sense data from the SCSI device shows an
error.
991-107 D 991 Description: The SCSI drive returned unexpected sense
data.
991-110 D 991 Description: The Reserve command failed.
991-111 D 991 Description: Invalid condition from the drive after a
reserve.
991-112 D 991 Description: The write-protect sensor test failed.
991-113 D 991 Description: Invalid condition from the drive after a
request sense.
991-114 D 991 Description: Timeout while attempting to communicate
with the SCSI device.
991-120 D 991 Description: The Inquiry command failed.
991-130 D 991 Description: The Load command failed.
media
991-135 D 991 Description: The Unload command failed.
media
991-140 D 991 Description: The Mode Select command failed.
991-150 D 991 Description: The Test Unit Ready command failed.
media
991-160 D 991 Description: The Send Diagnostic command failed.
media
991-161 D 991 Description: Invalid condition from the drive after a
B88 reserve.
991-163 D 991 Description: Invalid condition from the drive after a
B88 request sense.
991-164 D 991 Description: Timeout while attempting to communicate
B88 with the SCSI device.

Chapter 34. SRNs 900-001 through xxxxxxx 529


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
991-165 D 991 Description: Write, Read and Compare Test failed.
B88
276
991-166 D 991 Description: The device failed to configure.
B88
software
991-167 D 991 Description: An unexpected SCSI error occurred.
B88
991-168 D B88 Description: The adapter failed to configure.
software
991-169 D 991 Description: The Send Diagnostic command failed.
media
991-170 D 991 Description: The Read, Write and Compare test failed.
B88
media
991-180 D 991 Description: The Load command failed.
media
991-185 D 991 Description: The Unload command failed.
media
991-190 D 991 Description: The Mode Select command failed.
991-200 D 991 Description: The Test Unit Ready command failed.
media
991-201 G 991 Description: An error is diagnosed from the error log
B88 analysis.
991-210 D 991 Description: The device configuration failed.
B88
991-211 D 991 Description: The device open test failed.
B88
991-220 D 991 Description: The Release command failed.
991-230 D 991 Description: The Request Sense command failed.
991-240 D 991 Description: The Openx command failed.
991-260 D 991 Description: The device configuration failed.
991-261 D 991 Description: The device open test failed.
991-300 D 991 Description: The device configuration failed.
software
991-310 D B88 Description: SCSI adapter configuration failed.
991
software
991-320 G 991 Description: Error log analysis indicates a failure.
media

530 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
991-411 D 991 Description: A reservation conflict occurred.
to B88
991-423 software
991-511 D 991 Description: The drive returned bad or non-extended
to B88 sense data.
991-523
991-611 D 991 Description: An adapter or bus I/O error occurred.
to B88
991-623 software
991-711 D 991 Description: A device timeout error occurred.
to B88
991-723 software
994-110 D 994 Description: The Reserve command failed.
994-120 D 994 Description: The Inquiry command failed.
994-130 D 994 Description: The Load command failed.
media
994-135 D 994 Description: The Unload command failed.
media
994-140 D 994 Description: The Mode Select command failed.
994-150 D 994 Description: The Test Unit Ready command failed.
media
994-160 D 994 Description: The Send Diagnostic command failed.
media
994-169 D 994 Description: The Send Diagnostic command failed.
media
994-170 D 994 Description: The Read, Write and Compare test failed.
B88
media
994-180 D 994 Description: The Load command failed.
media
994-185 D 994 Description: The Unload command failed.
media
994-190 D 994 Description: The Mode Select command failed.
994-200 D 994 Description: The Test Unit Ready command failed.
media
994-210 D 994 Description: The device configuration failed.
B88
994-220 D 994 Description: The Release command failed.
994-230 D 994 Description: The Request Sense command failed.
994-240 D 994 Description: The Openx command failed.
994-300 D 994 Description: The device configuration failed.
software

Chapter 34. SRNs 900-001 through xxxxxxx 531


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
994-310 D B88 Description: SCSI adapter configuration failed.
994
software
994-320 G 994 Description: Error log analysis indicates a failure.
media
994-411 D 994 Description: A reservation conflict occurred.
to B88
994-423 software
994-511 D 994 Description: The drive returned bad or non-extended
to B88 sense data.
994-523
994-611 D 994 Description: An adapter or bus I/O error occurred.
to B88
994-623 software
994-711 D 994 Description: A device timeout error occurred.
to B88
994-723 software
995-110 D 995 Description: The Reserve command failed.
995-120 D 995 Description: The Inquiry command failed.
995-130 D 995 Description: The Load command failed.
media
995-135 D 995 Description: The Unload command failed.
media
995-140 D 995 Description: The Mode Select command failed.
995-150 D 995 Description: The Test Unit Ready command failed.
media
995-160 D 995 Description: The Send Diagnostic command failed.
media
995-169 D 995 Description: The Send Diagnostic command failed.
media
995-170 D 995 Description: The Read, Write and Compare test failed.
B88
media
995-180 D 995 Description: The Load command failed.
media
995-185 D 995 Description: The Unload command failed.
media
995-190 D 995 Description: The Mode Select command failed.
995-200 D 995 Description: The Test Unit Ready command failed.
media
995-210 D 995 Description: The device configuration failed.
B88

532 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
995-220 D 995 Description: The Release command failed.
995-230 D 995 Description: The Request Sense command failed.
995-240 D 995 Description: The Openx command failed.
995-300 D 995 Description: The device configuration failed.
software
995-310 D B88 Description: SCSI adapter configuration failed.
995
software
995-320 G 995 Description: Error log analysis indicates a failure.
media
995-411 D 995 Description: A reservation conflict occurred.
to B88
995-423 software
995-511 D 995 Description: The drive returned bad or non-extended
to B88 sense data.
995-523
995-611 D 995 Description: An adapter or bus I/O error occurred.
to B88
995-623 software
995-711 D 995 Description: A device timeout error occurred.
to B88
995-723 software
998-110 D 998 Description: The Reserve command failed.
998-120 D 998 Description: The Inquiry command failed.
998-130 D 998 Description: The Load command failed.
media
998-135 D 998 Description: The Unload command failed.
media
998-140 D 998 Description: The Mode Select command failed.
998-150 D 998 Description: The Test Unit Ready command failed.
media
998-160 D 998 Description: The Send Diagnostic command failed.
media
998-169 D 998 Description: The Send Diagnostic command failed.
media
998-170 D 998 Description: The Read, Write and Compare test failed.
B88
media
998-180 D 998 Description: The Load command failed.
media
998-185 D 998 Description: The Unload command failed.
media

Chapter 34. SRNs 900-001 through xxxxxxx 533


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
998-190 D 998 Description: The Mode Select command failed.
998-200 D 998 Description: The Test Unit Ready command failed.
media
998-210 D 998 Description: The device configuration failed.
B88
998-220 D 998 Description: The Release command failed.
998-230 D 998 Description: The Request Sense command failed.
998-240 D 995 Description: The Openx command failed.
998-300 D 995 Description: The device configuration failed.
software
998-310 D B88 Description: SCSI adapter configuration failed.
995
software
998-320 G 995 Description: Error log analysis indicates a failure.
media
998-411 D 998 Description: A reservation conflict occurred.
to B88
998-423 software
998-511 D 998 Description: The drive returned bad or non-extended
to B88 sense data.
998-523
998-611 D 998 Description: An adapter or bus I/O error occurred.
to B88
998-623 software
998-711 D 998 Description: A device timeout error occurred.
to B88
998-723 software
999-xxx D 999 Description: A 7137 or 3514 disk array subsystem
series problem is indicated. Action: Use 7137 or 3514
documentation.
9CC-1xx G Description: I/O Error on PCI bus. Action: Refer to the
Bus SRN to FRU Reference Table in the system unit’s
service guide.
Note: xx represents the last 2 digits of the SRN.
9CC-xxx G xxx Description: I/O Bus Data, Address Parity Error, or
2C9 Time-out error.
Note: xxx represents the last 3 digits of the SRN.
xxxxxx G none Description: You have a six-digit error code (like an
SRN) containing no dash (-) between the third and fourth
digits. Action: Use the ″Error Code to FRU Index″ in the
service guide.
xxxxxxxx G none Description: Refer to the Error Code to FRU Index in the
system unit’s service guide. Action: Use the ″Error Code
to FRU Index″ in the service guide.

534 Diagnostic Information for Multiple Bus Systems


Chapter 35. SRNs A00-(x)xxx through A1D-(x)xxx
The x in the following group of SRNs is encoded as follows:
8 4 2 1
| | | |
| | | Replace all FRUs listed
| | Hot swap supported
| Software might be the cause
Reserved

Note: Some SRNs in this chapter may have 4 rather than 3 digits after the dash (-).

Use the physical location codes and FRU numbers listed on the diagnostics Problem
Report Screen.Failing Function Codes (FFCs) are not used in this group of SRNs. For
more detailed information refer to Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.

Service SRN Failing Description and Action


Request Src. Function
Number Code
A00-FF0 G Description: Error log analysis is unable to determine the
error. The error log indicates the following physical FRU
locations as the probable causes. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A01-00x G Description: Error log analysis indicates an error
detected by the CPU, but the failure could not be
isolated. Action: Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A01-01x G Description: CPU internal error. Action: Use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A01-02x G Description: CPU internal cache or cache controller
error. Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A01-03x G Description: External cache parity or multi-bit ECC error.
Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A01-04x G Description: External cache ECC single-bit error. Action:
Use Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A01-05x G Description: System bus time-out error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A01-06x G Description: Time-out error waiting for I/O. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.

535
Service SRN Failing Description and Action
Request Src. Function
Number Code
A01-07x G Description: System bus parity error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A01-08x G Description: System bus protocol/transfer error. Action:
Use Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A02-00x G Description: Error log analysis indicates an error
detected by the memory controller, but the failure could
not be isolated. Action: Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A02-01x G Description: Uncorrectable Memory Error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A02-02x G Description: ECC correctable error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A02-03x G Description: Correctable error threshold exceeded.
Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A02-04x G Description: Memory Control subsystem internal error.
Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A02-05x G Description: Memory Address Error (invalid address or
access attempt). Action: Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A02-06x G Description: Memory Data error (Bad data going to
memory). Action: Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A02-07x G Description: Memory bus/switch internal error. Action:
Use Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A02-08x G Description: Memory time-out error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A02-09x G Description: System bus parity error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A02-10x G Description: System bus time-out error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A02-11x G Description: System bus protocol/transfer error. Action:
Use Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.

536 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action
Request Src. Function
Number Code
A02-12x G Description: I/O Host Bridge time-out error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A02-13x G Description: I/O Host Bridge address/data parity error.
Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A02-15x G Description: System support function error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A02-16x G Description: System bus internal hardware/switch error.
A03-00x G Description: Error log analysis indicates an error
detected by the I/O device, but the failure could not be
isolated. Action: Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A03-01x G Description: I/O Bus Address parity error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A03-02x G Description: I/O Bus Data parity error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A03-03x G Description: I/O bridge/device time-out, access or other
error. Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A03-04x G Description: I/O bridge/device internal error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A03-05x G Description: I/O Error on non-PCI bus. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A03-06x G Description: Mezzanine bus address parity error.
A03-07x G Description: System bus address parity error. Action:
Use Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A03-08x G Description: Mezzanine bus data parity error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A03-09x G Description: System bus data parity error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A03-10x G Description: Mezzanine bus time-out, transfer or protocol
error. Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.

Chapter 35. SRNs A00-(x)xxx through A1D-(x)xxx 537


Service SRN Failing Description and Action
Request Src. Function
Number Code
A03-11x G Description: System bus time-out error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A03-12x G Description: Error on System bus. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A03-13x G Description: I/O Expansion bus parity error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A03-14x G Description: I/O Expansion bus time-out error. Action:
Use Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A03-15x G Description: I/O Expansion bus connection failure.
Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A03-16x G Description: I/O Expansion unit not in an operating state.
Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A05-00x G Description: Error log analysis indicates an
environmental and power warning, but the failure could
not be isolated. Action: Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A05-01x G Description: Sensor indicates a fan has failed. Action:
Use Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A05-02x G Description: System shutdown due to a fan failure.
Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A05-03x G Description: Sensor indicates a voltage outside normal
range. Action: Use MAP 1520 in the service guide.
A05-04x G Description: System shutdown due to voltage outside
normal range. Action: Use MAP 1520 in the service
guide.
A05-05x G Description: Sensor indicates an abnormally high internal
temperature. Action: Verify that:
1. The room ambient temperature is within the system
operating environment.
2. There is unrestricted air flow around the system.
3. All system covers are closed.
4. There are no fan failures.

If none of these problems exist, then proceed with


Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.

538 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action
Request Src. Function
Number Code
A05-06x G Description: System shutdown due to abnormally high
internal temperature. Action: Verify that:
1. The room ambient temperature is within the system
operating environment.
2. There is unrestricted air flow around the system.
3. All system covers are closed.
4. There are no fan failures.

If none of these problems exist, then proceed with


Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A05-07x G Description: Sensor indicates a power supply has failed.
Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A05-08x G Description: System shutdown due to power supply
failure. Action: Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A05-09x G Description: Sensor detected a FRU that has failed.
Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A05-10x G Description: System shutdown due to FRU that has
failed. Action: Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A05-14x G Description: System shutdown due to power fault with an
unspecified cause. Action: Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A05-16x G Description: System shutdown due to internal power
supply failure. Action: Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A05-19x G Description: System shutdown due to Fan failure. Action:
Use Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A05-21x G Description: System shutdown due to Over temperature
condition. Action: Verify the following:
v The room ambient temperature is within the system
operating environment.
v There is unrestricted air flow around the system.
v All system covers are closed.

If all conditions are met, then use Chapter 13, “MAP


0230: Platform Error Problem Resolution” on page 83.
A05-22x G Description: System shutdown due to over temperature
and fan failure. Action: Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.

Chapter 35. SRNs A00-(x)xxx through A1D-(x)xxx 539


Service SRN Failing Description and Action
Request Src. Function
Number Code
A05-24x G Description: Power Fault specifically due to internal
battery failure. Action: Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A0D-00x G Description: Error log analysis indicates an error
detected by the Service Processor, but the failure could
not be isolated. Action: Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A0D-01x G Note: Ensure that the system IPLROS and Service
Processor are at the latest firmware level before
removing any parts from the system. Description:
Time-out communication response from Service
Processor. Action: Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A0D-02x G Description: I/O (I2C) general bus error.
Note: If you are servicing a 9076/Nxx system, go to the
Service Processor Error Log (SVP). Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A0D-03x G Description: Secondary I/O (I2C) general bus error.
Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A0D-04x G Description: Internal Service Processor memory error.
Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A0D-05x G Description: Service Processor error accessing special
registers. Action: Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A0D-06x G Description: Service Processor reports unknown
communication error. Action: Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A0D-07x G Description: Internal service processor firmware error or
incorrect version. Action: Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A0D-08x G Description: Other internal Service Processor hardware
error. Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A0D-09x G Description: Service Processor error accessing Vital
Product Data EEPROM. Action: Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A0D-10x G Description: Service Processor error accessing Operator
Panel. Action: Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A0D-11x G Description: Service Processor error accessing Power
Controller. Action: Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.

540 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action
Request Src. Function
Number Code
A0D-12x G Description: Service Processor error accessing Fan
Sensor. Action: Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A0D-13x G Description: Service Processor error accessing Thermal
Sensor.
Note: If you are servicing a 9076/Nxx system, go to the
Service Processor Error Log (SVP).Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A0D-14x G Description: Service Processor error accessing Voltage
Sensor.
Note: If you are servicing a 9076/Nxx system, go to the
Service Processor Error Log (SVP).Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A0D-17x G Description: Service Processor error accessing serial
port. Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A0D-18x G Description: Service Processor detected NVRAM error.
Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A0D-19x G Description: Service Processor error accessing Real
Time Clock/Time-of-Day Clock. Action: Use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A0D-20x G Description: Service Processor error accessing scan
controller/hardware. Action: Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A0D-21x G Description: Service Processor detect error with
Time-of-Day Clock backup battery. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A0D-23x G Description: Loss of heart beat from Service Processor.
Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A0D-24x G Description: Service Processor detected a surveillance
time-out. Action: Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A0D-25x G Description: Power Control Network general connection
failure. Action: Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A0D-26x G Description: Power Control Network node failure. Action:
Use Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.

Chapter 35. SRNs A00-(x)xxx through A1D-(x)xxx 541


Service SRN Failing Description and Action
Request Src. Function
Number Code
A0D-29x G Description: Service Processor error accessing Power
Control Network. Action: Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A0D-30x G Description: Non-supported hardware. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A0D-31x G Description: Error detected while handling an
attention/interrupt from the system hardware. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A0D-33x G Description: Array of Logic Built in Self Test Error. Action:
Use Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A0D-34x G Description: Wire Test Error. Action: Use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A0D-35x G Description: Mainstore or Cache IPL Diagnostic Error.
Action: Use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A0D-36x G Description: Other IPL Diagnostic Error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A0D-37x G Description: Clock or PLL Error. Action: Use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A0D-38x G Description: Hardware Scan or Initialization Error. Action:
Use Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A0D-39x G Description: Chip ID Verification Error. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A0D-40x G Description: FRU Presence/Detect Error (Mis-Plugged).
Action: UseChapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A10-100 E Description: The resource is unavailable due to an error.
System is operating in degraded mode. Action: Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A10-200 E Description: The resource was marked failed by the
platform. The system is operating in degraded mode.
Action: Schedule maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.

542 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action
Request Src. Function
Number Code
A10-210 D Description: The processor has been deconfigured. The
system is operating in degraded mode. Action: Schedule
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A11-00x G Description: A non-critical error has been detected. Error
log analysis indicates an error detected by the CPU, but
the failure could not be isolated. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A11-01x G Description: A non-critical error has been detected, a
CPU internal error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A11-02x G Description: A non-critical error has been detected, a
CPU internal cache or cache controller error. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A11-03x G Description: A non-critical error has been detected, an
external cache parity or multi-bit ECC error. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A11-04x G Description: A non-critical error has been detected, an
external cache ECC single-bit error. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A11-05x G Description: A non-critical error has been detected, a
system bus time-out error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A11-06x G Description: A non-critical error has been detected, a
time-out error waiting for an I/O device. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A11-07x G Description: A non-critical error has been detected, a
system bus parity error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A11-08x G Description: A non-critical error has been detected, a
system bus protocol/transfer error. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.

Chapter 35. SRNs A00-(x)xxx through A1D-(x)xxx 543


Service SRN Failing Description and Action
Request Src. Function
Number Code
A11-50x G Description: Recoverable errors on resource indicate a
trend toward an unrecoverable error. However, the
resource could not be deconfigured and is still in use.
The system is operating with the potential for an
unrecoverable error. Action: If repair is not immediately
available, reboot and the resource will be deconfigured.
Then operations can continue in a degraded mode. To
repair use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A11-510 G Description: Resource has been deconfigured and is no
longer in use due to a trend toward an unrecoverable
error. Action: The system is operating in a degraded
mode. Schedule maintenance. To repair use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A11-520 G Description: Recoverable errors on resource indicate a
trend toward an unrecoverable error. However, the
resource could not be deconfigured and is still in use.
The system is operating with the potential for an
unrecoverable error. Action: Try removing the processes
from the failing processor and retry the deconfiguration,
use the ha_star -C command. An alternative is reboot,
and the processor will be deconfigured. Then the system
can continue in a degraded mode. To repair use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A11-530 G Description: Recoverable errors on resource indicate a
trend toward an unrecoverable error. However, the
resource could not be deconfigured and is still in use.
The system is operating with the potential for an
unrecoverable error. Run-time processor deconfiguration
can be enabled to deconfigure the processor. Action: To
enable run-time processor deconfiguration, use the
chdev -a cpuguard=enable -l sys0 command. Then to
retry the deconfiguration, use the ha_star -C command.
An alternative is reboot, and the processor will be
deconfigured. Then the system can continue in a
degraded mode. To repair use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A11-540 G Description: Recoverable errors on resource indicate a
trend toward an unrecoverable error. However, the
resource could not be deconfigured and is still in use.
The system is operating with the potential for an
unrecoverable error. Action: If repair is not immediately
available, reboot and the resource will be deconfigured.
Then operations can continue in a degraded mode. To
repair use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.

544 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action
Request Src. Function
Number Code
A11-550 G Description: Recoverable errors on resource indicate a
trend toward an unrecoverable error. However, the
resource could not be deconfigured and is still in use.
The system is operating with the potential for an
unrecoverable error. Action: If repair is not immediately
available, reboot and the resource will be deconfigured.
Then operations can continue in a degraded mode. To
repair use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A11-560 G Description: Recoverable errors on a resource indicate a
potential for unrecoverable errors. The resource cannot
be deconfigured and is still in use. The problem may be
corrected by array bit steering. Use Chapter 14, “MAP
0235: System Array Self-Repair Problem Resolution” on
page 91.
A11-570 G Description: A processor has been deconfigured due to a
trend toward an unrecoverable error. The system is
operating in a degraded mode. The problem may be
corrected by array bit steering. Use Chapter 14, “MAP
0235: System Array Self-Repair Problem Resolution” on
page 91.
A11-580 G Description: Recoverable errors on a processor indicate
a potential for an unrecoverable error. The resource
cannot be deconfigured and is still in use. The problem
may be corrected by array bit steering. Use Chapter 14,
“MAP 0235: System Array Self-Repair Problem
Resolution” on page 91.
A12-00x G Description: A non-critical error has been detected. Error
log analysis indicates an error detected by the memory
controller, but the failure could not be isolated. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A12-01x G Description: A non-critical error has been detected, an
uncorrectable memory error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A12-02x G Description: A non-critical error has been detected, an
ECC correctable error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A12-03x G Description: A non-critical error has been detected, a
correctable error threshold exceeded. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.

Chapter 35. SRNs A00-(x)xxx through A1D-(x)xxx 545


Service SRN Failing Description and Action
Request Src. Function
Number Code
A12-04x G Description: A non-critical error has been detected, a
memory control subsystem internal error. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A12-05x G Description: A non-critical error has been detected, a
memory address error (invalid address or access
attempt). Action: Schedule deferred maintenance. Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A12-06x G Description: A non-critical error has been detected, a
memory data error (bad data going to memory). Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A12-07x G Description: A non-critical error has been detected, a
memory bus/switch internal error. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A12-08x G Description: A non-critical error has been detected, a
memory time-out error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A12-09x G Description: A non-critical error has been detected, a
system bus parity error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A12-10x G Description: A non-critical error has been detected, a
system bus time-out error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A12-11x G Description: A non-critical error has been detected, a
system bus protocol/transfer error. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A12-12x G Description: A non-critical error has been detected, an
I/O host bridge time-out error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A12-13x G Description: A non-critical error has been detected, a I/O
host bridge address/data parity error. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A12-15x G Description: A non-critical error has been detected, a
system support function error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.

546 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action
Request Src. Function
Number Code
A12-16x G Description: A non-critical error has been detected, a
system bus internal hardware/switch error. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A12-50x G Description: Recoverable errors on resource indicate a
trend toward an unrecoverable error. However, the
resource could not be deconfigured and is still in use.
The system is operating with the potential for an
unrecoverable error. Action: If repair is not immediately
available, reboot and the resource will be deconfigured.
Then operations can continue in a degraded mode. To
repair use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A13-00x G Description: A non-critical error has been detected, a
error log analysis indicates an error detected by the I/O
device, but the failure could not be isolated. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A13-01x G Description: A non-critical error has been detected, an
I/O bus address parity error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A13-02x G Description: A non-critical error has been detected, an
I/O bus data parity error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A13-03x G Description: A non-critical error has been detected, an
I/O bus time-out, access or other error. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A13-04x G Description: A non-critical error has been detected, an
I/O bridge/device internal error. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A13-05x G Description: A non-critical error has been detected, an
I/O error on non-PCI bus. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A13-06x G Description: A non-critical error has been detected, a
mezzanine bus address parity error. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A13-07x G Description: A non-critical error has been detected, a
system bus address parity error. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.

Chapter 35. SRNs A00-(x)xxx through A1D-(x)xxx 547


Service SRN Failing Description and Action
Request Src. Function
Number Code
A13-08x G Description: A non-critical error has been detected, a
mezzanine bus data parity error. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A13-09x G Description: A non-critical error has been detected, a
system bus data parity error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A13-10x G Description: A non-critical error has been detected, a
mezzanine bus time-out error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A13-11x G Description: A non-critical error has been detected, a
system bus time-out error Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A13-12x G Description: A non-critical error has been detected, an
error on system bus. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A13-13x G Description: A non-critical error has been detected, an
I/O expansion bus parity error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A13-14x G Description: A non-critical error has been detected, an
I/O expansion bus time-out error. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A13-15x G Description: A non-critical error has been detected, an
I/O expansion bus connection failure. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A13-16x G Description: A non-critical error has been detected, an
I/O expansion unit not in an operating state. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A13-50x G Description: Recoverable errors on resource indicate a
trend toward an unrecoverable error. However, the
resource could not be deconfigured and is still in use.
The system is operating with the potential for an
unrecoverable error. Action: If repair is not immediately
available, reboot and the resource will be deconfigured.
Then operations can continue in a degraded mode. To
repair use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.

548 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action
Request Src. Function
Number Code
A15-01x G Description: Sensor indicates a fan is turning too slowly.
Action: Schedule deferred maintenance. Use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A15-03x G Description: Sensor indicates a voltage outside normal
range. Action: Schedule deferred maintenance. Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A15-05x G Description: Sensor indicates an abnormally high internal
temperature. Action: Verify that:
1. The room ambient temperature is within the system
operating environment.
2. There is unrestricted air flow around the system.
3. All system covers are closed.
4. There are no fan failures.

If none of these problems exist, then proceed with


Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A15-07x G Description: Sensor indicates a power supply has failed.
Action: Schedule deferred maintenance. Use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A15-09x G Description: Sensor indicates a FRU has failed. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A15-11x G Description: Sensor detected a redundant fan failure.
Action: Schedule deferred maintenance. Use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A15-12x G Description: Sensor detected redundant power supply
failure. Action: Schedule deferred maintenance. Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A15-13x G Description: Sensor detected a redundant FRU that has
failed. Action: Schedule deferred maintenance. Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A15-14x G Description: Power fault due to unspecified cause.
Action: Schedule deferred maintenance. Use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A15-16x G Description: Internal power supply failure. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.

Chapter 35. SRNs A00-(x)xxx through A1D-(x)xxx 549


Service SRN Failing Description and Action
Request Src. Function
Number Code
A15-17x G Description: Internal redundant power supply failure.
Action: Schedule deferred maintenance. Use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A15-19x G Description: Fan failure. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A15-20x G Description: Non-critical cooling problem, loss of
redundant fan. Action: Schedule deferred maintenance.
Use Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A15-21x G Description: Over temperature condition. Action: Verify
the following:
v The room ambient temperature is within the system
operating environment.
v There is unrestricted air flow around the system.
v All system covers are closed.

If all conditions are met, then use Chapter 13, “MAP


0230: Platform Error Problem Resolution” on page 83.
A15-22x G Description: Fan failure and Over temperature condition.
Action: Schedule deferred maintenance. Use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A15-23x G Description: Non-critical power problem, loss of
redundant power supply. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A15-24x G Description: Power Fault specifically due to internal
battery failure. Action: Schedule deferred maintainence.
Use Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A15-50x G Description: Recoverable errors on resource indicate a
trend toward an unrecoverable error. However, the
resource could not be deconfigured and is still in use.
The system is operating with the potential for an
unrecoverable error. Action: If repair is not immediately
available, reboot and the resource will be deconfigured.
Then operations can continue in a degraded mode. To
repair use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A1D-00x G Description: A non-critical error has been detected. Error
log analysis indicates an error detected by the Service
Processor, but the failure could not be isolated. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.

550 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action
Request Src. Function
Number Code
A1D-01x G Note: Ensure that the system IPLROS and Service
Processor are at the latest firmware level before
removing any parts from the system. Description: A
non-critical error has been detected. Time Out
communication response from Service Processor Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A1D-02x G Description: A non-critical error has been detected, an
I/O (I2C) general bus error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A1D-03x G Description: A non-critical error has been detected, a
secondary I/O (I2C) general bus error. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A1D-04x G Description: A non-critical error has been detected, an
internal service processor memory error. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A1D-05x G Description: A non-critical error has been detected, a
service processor error accessing special registers.
Action: Schedule deferred maintenance. Use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A1D-06x G Description: A non-critical error has been detected, a
service processor reports unknown communication error.
Action: Schedule deferred maintenance. Use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A1D-07x G Description: A non-critical error has been detected,:
Internal service processor firmware error or incorrect
version. Action: Schedule deferred maintenance. Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A1D-08x G Description: A non-critical error has been detected, an
other internal service processor hardware error. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A1D-09x G Description: A non-critical error has been detected, a
service processor error accessing vital product data
EEPROM. Action: Schedule deferred maintenance. Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A1D-10x G Description: A non-critical error has been detected, a
service processor error accessing operator panel. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.

Chapter 35. SRNs A00-(x)xxx through A1D-(x)xxx 551


Service SRN Failing Description and Action
Request Src. Function
Number Code
A1D-11x G Description: A non-critical error has been detected, a
service processor error accessing power controller.
Action: Schedule deferred maintenance. Use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A1D-12x G Description: A non-critical error has been detected, a
service processor error accessing fan sensor. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A1D-13x G Description: A non-critical error has been detected, a
service processor error accessing a thermal sensor.
Action: Schedule deferred maintenance. Use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A1D-14x G Description: A non-critical error has been detected, a
service processor error accessing voltage sensor. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A1D-17x G Description: A non-critical error has been detected, a
service processor error accessing serial port. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A1D-18x G Description: A non-critical error has been detected, a
service processor detected NVRAM error. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A1D-19x G Description: A non-critical error has been detected, a
service processor error accessing real time
clock/time-of-day clock. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A1D-20x G Description: A non-critical error has been detected:
Service processor error accessing scan
controller/hardware. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A1D-21x G Description: A non-critical error has been detected, a
service processor detected error with time-of-day clock
backup battery. Action: Schedule deferred maintenance.
Use Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A1D-23x G Description: A non-critical error has been detected: Loss
of heart beat from Service Processor. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.

552 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action
Request Src. Function
Number Code
A1D-24x G Description: A non-critical error has been detected, a
service processor detected a surveillance time-out.
Action: Schedule deferred maintenance. Use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A1D-25x G Description: A non-critical error has been detected, a
power control network general connection failure. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A1D-26x G Description: A non-critical error has been detected, a
power control network node failure. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A1D-29x G Description: A non-critical error has been detected, a
service process error accessing power control network.
Action: Schedule deferred maintenance. Use Chapter 13,
“MAP 0230: Platform Error Problem Resolution” on
page 83.
A1D-30x G Description: A non-critical error has been detected:
Non-supported hardware. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A1D-31x G Description: A non-critical error has been detected: Error
detected while handling an attention/interrupt from the
system hardware. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A1D-33x G Description: A non-critical error has been detected: Array
of Logic Built in Self Test Error. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A1D-34x G Description: A non-critical error has been detected: Wire
Test Error. Action: Schedule deferred maintenance. Use
Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.
A1D-35x G Description: A non-critical error has been detected:
Mainstore or Cache IPL Diagnostic Error. Action:
Schedule deferred maintenance. Use Chapter 13, “MAP
0230: Platform Error Problem Resolution” on page 83.
A1D-36x G Description: A non-critical error has been detected: Other
IPL Diagnostic Error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A1D-37x G Description: A non-critical error has been detected: Clock
or PLL Error. Action: Schedule deferred maintenance.
Use Chapter 13, “MAP 0230: Platform Error Problem
Resolution” on page 83.

Chapter 35. SRNs A00-(x)xxx through A1D-(x)xxx 553


Service SRN Failing Description and Action
Request Src. Function
Number Code
A1D-38x G Description: A non-critical error has been detected:
Hardware Scan or Initialization Error. Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A1D-39x G Description: A non-critical error has been detected: Chip
ID Verification Error. Action: Schedule deferred
maintenance. Use Chapter 13, “MAP 0230: Platform
Error Problem Resolution” on page 83.
A1D-40x G Description: A non-critical error has been detected:
Presence/Detect Error (Mis-Plugged). Action: Schedule
deferred maintenance. Use Chapter 13, “MAP 0230:
Platform Error Problem Resolution” on page 83.
A1D-50x G Description: Recoverable errors on resource indicate a
trend toward an unrecoverable error. However, the
resource could not be deconfigured and is still in use.
The system is operating with the potential for an
unrecoverable error. Action: If repair is not immediately
available, reboot and the resource will be deconfigured.
Then operations can continue in a degraded mode. To
repair use Chapter 13, “MAP 0230: Platform Error
Problem Resolution” on page 83.
A22-xxxx C xxxx Defective Multipath I/O Device.
Note: To obtain the FFC, substitute the last 3 or 4
digits after the dash (-) for xxxx (The substituted xxxx is
the FFC).
A23-001 C Multipath I/O Problem Resolution. Action: Go to
Chapter 20, “MAP 0285: Multipath I/O (MPIO) Problem
Resolution” on page 113.

554 Diagnostic Information for Multiple Bus Systems


Chapter 36. SRNs 2520-101 through 25C1-(x)xxx
Replace FRU parts in the order by which the ″Failing Function Codes″ are listed.

Service SRN Failing Description and Action (Unless otherwise indicated,


Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
2520-101 D 221 Description: Enhanced error handling failure on the bus.
2520-102 D 293 Description: Enhanced error handling failure on a
PCI-PCI Bridge.
2520-103 D 2520 Description: Enhanced error handling failure on the
221 adapter.
2520-212 D 2520 Description: FIFO empty bit set.
2520-213 D 2520 Description: FIFO empty bit clear.
2520-214 D 2520 Description: FIFO full bit set.
2520-215 D 2520 Description: FIFO full bit clear.
2520-216 D 2520 Description: FIFO data miscompare.
2520-217 D 2520 Description: SCSI FIFO data miscompare.
2520-218 D 2520 Description: SCSI FIFO underflow.
2520-219 D Description: SCSI parity error. Action: Go to Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
2520-220 D 2520 Description: SCSI FIFO flags error.
2520-221 D 2520 Description: Miscompare during the write/read of
293 configuration register.
2520-222 D 2520 Description: Error during the write/read of the memory
register.
2520-223 D 2520 Description: Miscompare during the write/read of the
memory I/O.
2520-224 D 2520 Description: SCSI configuration read or write error.
221
2520-226 D 2520 Description: SCSI wrap or PTC error.
2520-227 D 2520 Description: SCSI adapter interrupt test failure.
221
2520-230 D Description: Arbitration test failed. Action: Use Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
2520-231 D Description: Function could not complete. Action: Use
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
2520-232 D Description: SCSI bus data miscompare. Action: Use
Chapter 8, “MAP 0050: SCSI Bus Problems” on page 51.
2520-240 D Description: No terminal power. Action: Use Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.
2520-242 D Description: SCSI bus error. Action: Use Chapter 8,
“MAP 0050: SCSI Bus Problems” on page 51.

555
Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
2520-301 D 2520 Description: Configuration open failed for parent bus.
221
2520-801 G Description: Error Log Analysis indicates a terminator
problem. Action: Run diagnostic on the adapter in
System Verification Mode. If an SRN is reported, use the
SRN to resolve the problem. If a SRN is not reported,
use the SCSI service hints to resolve the problem.
2520-802 G Description: Error Log Analysis indicates that multiple
attempts to reset the SCSI bus have timed out. Action:
Run diagnostic on the adapter in System Verification
Mode. If an SRN is reported, use the SRN to resolve the
problem. If a SRN is not reported, use the SCSI service
hints to resolve the problem.
2520-803 G Description: Error Log Analysis indicates that multiple
SCSI bus errors have occurred. Action: Run diagnostic
on the adapter and the devices in System Verification
Mode. If an SRN is reported, use the SRN to resolve the
problem. If a SRN is not reported, use the SCSI service
hints to resolve the problem.
2521-101 D 221 Description: Enhanced error handling failure on the bus.
2521-102 D 293 Description: Enhanced error handling failure on a
PCI-PCI Bridge.
2521-103 D 2521 Description: Enhanced error handling failure on the
221 adapter.
2521-227 D 2521 Description: SCSI adapter test failure.
221
2521-701 G 2521 Description: Error log analysis indicates a PCI SCSI
adapter failure.
2521-801 G Description: Error Log Analysis indicates a terminator
problem. Action: Run diagnostic on the adapter in
System Verification Mode. If an SRN is reported, use the
SRN to resolve the problem. If a SRN is not reported,
use the SCSI service hints to resolve the problem.
2521-802 G Description: Error Log Analysis indicates that multiple
attempts to reset the SCSI bus have timed out. Action:
Run diagnostic on the adapter in System Verification
Mode. If an SRN is reported, use the SRN to resolve the
problem. If a SRN is not reported, use the SCSI service
hints to resolve the problem.
2521-803 G Description: Error Log Analysis indicates that multiple
SCSI bus errors have occurred. Action: Run diagnostic
on the adapter and the devices in System Verification
Mode. If an SRN is reported, use the SRN to resolve the
problem. If a SRN is not reported, use the SCSI service
hints to resolve the problem.
2522-101 D 2522 Description: Adapter configuration error.

556 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
2522-701 G 2522 Description: Error Log Analysis indicates adapter
hardware error.
2522-702 G Description: Error Log Analysis indicates SCSI device
error. Action: Use Chapter 8, “MAP 0050: SCSI Bus
Problems” on page 51.
2522-703 G 2522 Description: Error Log Analysis indicates hardware
221 system error due to EEH reset problem.
2522-704 G 2522 Description: Error Log Analysis indicates hardware
221 system error from EEH event.
2522-705 G 2522 Description: Error Log Analysis indicates PCI bus error.
221
2522-706 G 2522 Description: Error Log Analysis indicates adapter
hardware error.
2522-707 G 2522 Description: Error Log Analysis indicates PCI bus error.
221
2522-708 G 2522 Description: Error Log Analysis indicates adapter register
timeout error.
2524-101 D 2524 Description: Adapter configuration error.
2524-701 G 2524 Description: Error Log Analysis indicates adapter
hardware error.
2524-702 G Description: Error Log Analysis indicates SCSI device
error. Action: Use Chapter 8, “MAP 0050: SCSI Bus
Problems” on page 51.
2524-703 G 2524 Description: Error Log Analysis indicates hardware
221 system error due to EEH reset problem.
2524-704 G 2524 Description: Error Log Analysis indicates hardware
221 system error from EEH event.
2524-705 G 2524 Description: Error Log Analysis indicates PCI bus error.
221
2524-706 G 2524 Description: Error Log Analysis indicates adapter
hardware error.
2524-707 G 2524 Description: Error Log Analysis indicates PCI bus error.
221
2524-708 G 2524 Description: Error Log Analysis indicates adapter register
timeout error.
2530-101 D 221 Description: Enhanced Error Handling failure on bus.
2530-102 D 221 Description: Enhanced Error Handling logic failure.
2530-103 D 2530 Description: Enhanced Error Handling failure on adapter.
2530-104 D 2530 Description: Port command test failure.
2530-105 D 2530 Description: CU command test failure.
2530-106 D 2530 Description: External wrap test failure.

Chapter 36. SRNs 2520-101 through 25C1-(x)xxx 557


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
2530-107 D 2530 Description: A non-critical error occurred. Action: Replace
the adapter during scheduled maintenance. An
encryption authentication problem has been detected.
2530-201 D 2530 Description: EEPROM test failure.
221
2530-202 D 2530 Description: Internal wrap test failure.
221
2530-701 G 2530 Description: Error log analysis indicates that this device
has failed to initialize due to a self-test failure.
2530-702 G 2530 Description: Error log analysis indicates that this device
has failed to initialize due to an EEH hardware error.
2530-703 G 2530 Description: Error log analysis indicates that this device
has failed to initialize due to a problem with the
EEPROM on the adapter.
2530-704 G 2530 Description: Error log analysis indicates that this device
221 has failed to initialize due to EEH errors.
2550-001 D Software Description: Software error.
2550
2550-002 D 2550 Description: Adapter failure.
Software
2550-003 D 2550 Description: Adapter failure.
227
2550-004 D 2550 Description: Adapter or display failure.
Monitor/
Cable
2550-005 D 2550 Description: Adapter or display failure.
227
Monitor/
Cable
2551-001 D Software Description: Software error.
2551
2551-002 D 2551 Description: Adapter failure.
Software
2551-003 D 2551 Description: Adapter failure.
227
2551-004 D 2551 Description: Adapter or display failure.
Monitor/
Cable
2551-005 D 2551 Description: Adapter or display failure.
227
Monitor/
Cable
2562-601 G 2562 Description: Error Log Analysis indicates adapter
function failure.

558 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
2570-101 D 2570 Description: DES test failed.
2570-102 D 2570 Description: RSA test failed.
2570-103 D 2570 Description: MAC test failed.
2570-104 D 2570 Description: DES and SHA test failed.
2570-105 D 2570 Description: DES to SHA test failed.
2570-106 D 221 Description: Enhanced Error Handling Circuitry failure.
2570-107 D 221 Description: Enhanced Error Handling failure on bus.
2570-108 D 221 Description: Enhanced Error Handling failure on adapter.
2570-201 D 2570 Description: Register test failed.
221
2570-601 G 2570 Description: ELA indicates hardware failure has ocurred.
2570-602 G 2570 Description: ELA indicates hardware timeout has
ocurred.
2570-603 G 2570 Description: ELA indicates hardware failure and timeout
has ocurred.
2590-101 D 2590 Description: Unable to open CD-ROM device driver.
2590-201 D 25A0 Description: Unable to configure adapter.
2590-202 D 2590 Description: Unable to configure the device.
25A0
media
2590-203 D 25A0 Description: Unable to open IDE adapter driver.
2590-204 D media Description: The Inquire command failed.
2590
2590-205 D 2590 Description: The Read Sense Data command failed.
media
2590-206 D 2590 Description: The Test Unit Ready command failed.
2590-207 D media Description: The test media is bad or missing.
2590
2590-208 D 2590 Description: The CD-ROM Play Audio command failed.
media
2590-209 D 2590 Description: No tone during audio test.
2590-210 D 2590 Description: The Prevent Media Removal or Allow
Media Removal command failed.
2590-211 D 2590 Description: CD-ROM drive indicates an error.
2591-101 D 2591 Description: Unable to open DVD-ROM device driver.
2591-201 D 25A0 Description: Unable to configure adapter.
2591-202 D 2591 Description: Unable to configure the device.
25A0
media

Chapter 36. SRNs 2520-101 through 25C1-(x)xxx 559


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
2591-203 D 25A0 Description: Unable to open IDE adapter driver.
2591-204 D media Description: The Inquire command failed.
2591
2591-205 D 2591 Description: The Read Sense Data command failed.
media
2591-206 D 2591 Description: The Test Unit Ready command failed.
2591-207 D media Description: The test media is bad or missing.
2591
2591-208 D 2591 Description: The DVD-ROM Play Audio command
media failed.
2591-209 D 2591 Description: No tone during audio test.
2591-210 D 2591 Description: The Prevent Media Removal or Allow
Media Removal command failed.
2591-211 D 2591 Description: DVD-ROM drive indicates an error.
25C0-101 D 221 Enhanced Error Handling Failure on bus.
25C0-102 D 293 Enhanced Error Handling Logic Failure.
25C0-103 D 25C0 Enhanced Error Handling Failure while testing adapter.
221
25C0-104 D 25C0 Internal wrap test failure (10 Mbps).
25C0-105 D 25C0 Internal wrap test failure (100 Mbps).
25C0-106 D 25C0 Internal wrap test failure (1000 Mbps).
25C0-107 D 25C0 External wrap test failure (10 Mbps).
25C0-108 D 25C0 External wrap test failure (100 Mbps).
25C0-201 D 25C0 Registers test failure.
221
25C0-701 G 25C0 Failure to initialize due to a self-test failure.
25C0-702 G 25C0 Failure to recover from an EEH event.
221
25C0-703 G 25C0 Failure to initialize due to a problem while reading the
EEPROM on the adapter.
25C0-704 G 25C0 Device has attempted error recover.
221
25C1-101 D 221 Enhanced Error Handling Failure on bus.
25C1-102 D 293 Enhanced Error Handling Logic Failure.
25C1-103 D 25C1 Enhanced Error Handling Failure while testing adapter.
221
25C1-104 D 25C1 Internal wrap test failure (10 Mbps).
25C1-105 D 25C1 Internal wrap test failure (100 Mbps).
25C1-106 D 25C1 Internal wrap test failure (1000 Mbps).

560 Diagnostic Information for Multiple Bus Systems


Service SRN Failing Description and Action (Unless otherwise indicated,
Request Src. Function use Chapter 11, “MAP 0210: General Problem
Number Codes Resolution” on page 67.)
25C1-107 D 25C1 External wrap test failure (10 Mbps).
25C1-108 D 25C1 External wrap test failure (100 Mbps).
25C1-201 D 25C1 Registers test failure.
221
25C1-701 G 25C1 Failure to initialize due to a self-test failure.
25C1-702 G 25C1 Failure to recover from an EEH event.
221
25C1-703 G 25C1 Failure to initialize due to a problem while reading the
EEPROM on the adapter.
25C1-704 G 25C1 Device has attempted error recovery.
221

Chapter 36. SRNs 2520-101 through 25C1-(x)xxx 561


562 Diagnostic Information for Multiple Bus Systems
Chapter 37. Failing Function Codes (FFCs)
Failing function codes represent functions within the system unit.

Note: When replacing a FRU, use Chapter 23, “MAP 0410: Repair Checkout” on
page 125 To verify the fix.

Description of the Failing Function Code List


The failing function codes are listed in numerical sequence.

A function may not be physically packaged on the same FRU in different system units.
When this condition exists, the FRU part number for each type of system unit is listed.

List Column Heading Term Definitions


The columns in the failing function code list are as follows:

Failing Function Code


The failing function code number from the SRN list in Chapter 17, “MAP 0260: System
Hangs During Resource Configuration” on page 99.

Machine Type/Model
This column is used when the failing function is on a FRU which differs by machine
type and model. Use the part number for the type system unit you are servicing.

See “Machine Types” on page 564 for the names of the machine types.

Note: Although the machine cover logo may depict the model number as four digits,
the service and parts ordering system requires three-digit numbers. For example,
if the cover logo depicts model number xxxx, service and parts documentation
may refer to that model as xxx.

Part Number
This column contains the part number of the FRU that contains the failing function. Use
the part number for the type of system unit you are servicing.

Description and Notes


This column contains the description of the FRU and any usage notes. The FRU
description may be different in different system units. Use the one for the type of
system unit you are servicing.

563
Machine Types
Machine Description
Type
3151 Display Terminal
3161 Display Terminal
3163 Display Terminal
3514 External Disk Array, Models 212 and 213
3812 Pageprinter
3852 Printer
4201 Proprinter II
4202 Proprinter XL
4207 Proprinter X24
4208 Proprinter XL24
4216 Personal Pageprinter
4224 Printer
4234 Printer
4869 5.25-Inch External Diskette Drive
5081 Color Display
5083 Tablet
5085 Graphics Processor
5086 Graphics Processor
5088 Communications Controller
5202 Quietwriter Printer
5204 Quickwriter Printer
6094 Model 10, Dials
6094 Model 20, Lighted Program Function Keyboard (LPFK)
6094 Model 30, Spaceball™
6180 M1 color plotter
6182 Color Plotter
6184 Color Plotter
6185 Model 1 Color Plotter
6186 Color Plotter
6187 Plotter
7372 Plotter
7017 System Unit (Rack Mount), I/O Rack (with up to 4 I/O drawers)
7024 System Unit (Floor Standing)
7025 System Unit (Floor Standing)
7026 System Unit (Rack Mount)
7027 Disk Drive Drawer
7028 System Unit (Model 6C1, 6C4, 6E1, 6E4)
7038 System Unit (Model 6M2)
7039 System Unit (Model 651)
7040 System Unit (Model 670, 690)
7043 System Unit (Models 140, 150, 240, 260)
7044 System Unit (Models 170, 270) Floor Standing
7046 System Unit (Model B50) Rack Mount
7131 Model 105 SCSI Multi-Storage Tower

564 Diagnostic Information for Multiple Bus Systems


Machine Description
Type
7134 High Density SCSI Disk Subsystem, Model 010.
7137 Disk Array Subsystem Models 412, 413, and 414
7135 RAIDiant Array SCSI Disk Drive Subsystem, Models 010 and 110
7203 External Portable Disk Drive
7204 External Disk Drive Model 320
7206 2.0 GB or 4.0 GB External 4 mm Tape Drive
24/48 GB DDS-2 4 mm Autotape Loader
7207 150 MB, 525 MB or 1.2 GB External 1/4-Inch Cartridge Tape Drive
7208 2.3 GB or 5.0 GB External 8 mm Tape Drive
7210 External CD-ROM Drive
7235 POWERgraphics GTO graphics subsystem
7250 POWERgraphics Accelerator
7311 I/O Drawer (Models D10, D20)
7317 System Unit, (Telco Rack Mounted)
7331 Model 205 8 mm Tape Library
7332 Model 005 4 mm Tape Library
8508 Monochrome Display
9076 SMP Thin/Wide Node
9076 Power3 SMP Thin/Wide Node
9076 Power3 SMP High Node
9112 System Unit (Model 265)
9333 High-Performance Disk Drive Subsystem Models 010 and 011
9333 High-Performance Disk Drive Subsystem Models 500 and 501
9334 SCSI Expansion Unit Model 010 (Single-Ended), Model 011 (Differential)
9334 SCSI Expansion Unit Model 500 (Single-Ended), Model 501 (Differential)
9348 1/2-Inch 9-Track Tape Drive

Chapter 37. Failing Function Codes (FFCs) 565


Failing Function Code List
Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
11A 09J8199 Battery kit, Cryptographic Coprocessor
The program that just loaded may be
132
damaged.
33F8354 Battery, time-of-day, NVRAM, etc. Battery
Note: After replacement of this FRU the
following must be done by you or the
customer:
1. Time and date must be set.
151 2. Network IP addresses should be set (for
machines that IPL from a network).
3. The bootlist should be set to reflect the
customers preference for the IPL devices
(when set different than the default
values).
7017/S70 03N3523 Service Processor Card
7017/S7A 03N3523 Service Processor Card
151
7017/S80 11K0301 Service Processor Card
7017/S85 16G8095 Battery
7025/6F0 16G8095 Battery
151
7025/6F1 43L5269 System board
7025/F80 16G8095 Battery
151
43L5269 System board
7026/6H0 16G8095 Battery
7026/6H1 41L5560 Primary I/O backplane
151 7026/6M1
7026/H80
7026/M80
7028/6C4 15F8409 Battery
151
7028/6E4 00P3166 CEC Backplane
7038/6M2 00P4062 Service Processor/PCI backplane
151
16G8095 Battery
7039/651 16G8095 Battery
151
09P6222 Service Processor Card
7040/61R 44H2790 Integrated Battery Feature
151
7040/W42
7040/671 16G8095 Battery
151
7040/681 09P2435 Primary I/O Book
7043/150 15F8409 Battery
151 7044/170
7046/B50
9076 SMP Thin/Wide 41L6138 I/O Planar (Check NVRAM jumper)
151
Node

566 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
9076/ Power3 SMP 03N2866 I/O planar (200 MHz)
151 Thin/Wide Node 03N3368 I/O planar (375 Mhz)
(Check NVRAM jumper)
9076/ Power3 SMP 11K0571 NIO Planar
151
High Node Note: There is no battery for this model.
System Power Supply problem
7017/S70 21H7030 AC Bulk Power Supply
21H6961 SPCN card
21H7763 Programmable regulator assembly
21H7100 Memory regulator assembly
152
93H3753 AC box, Domestic (U.S.) single phase
93H3734 AC box, World Trade, single phase
93H3682 AC box, World Trade, two phase
07L6658 Bulk Power Supply (-48 Vdc)
07L6656 DC box (-48 Vdc)
7017/S7A 21H7030 AC Bulk Power Supply
21H6961 SPCN card
21H7763 Programmable regulator assembly
21H7100 Memory regulator assembly
152 93H3753 AC box, Domestic (U.S.) single phase
93H3734 AC box, World Trade, single phase
93H3682 AC box, World Trade, two phase
97H9465 Power distribution board
08L1336 I/O Drawer Power Supply
7017/S80 System Rack
7017/S85 21H7719 AC Bulk Power Supply
21H6961 SPCN Card
21H7763 Programmable Regulator assembly
21H3603 CPM Regulator assembly
93H3753 AC Box, Domestic (U.S.) Single Phase
93H3734 AC Box, World Trade, Single Phase
152
93H3682 AC Box, World Trade, Two Phase
With dual line cord feature:
21H7000 AC Box, Single phase
04N6092 Concurrent maintenance card
I/O Rack
97H9465 Power Distribution Board
08L1336 I/O Drawer Power Supply
152 7024 93H3504 Power Supply
7025/6F0 24L1400 Power supply
152
7025/6F1
152 7025/F30 40H5428 Power Supply (474 watts)
7025/F30 12J5701 Optional Power Supply
7025/F40 Note: If your are replacing the power supply
152 because of receiving SRNs 950-700 thru
950-998, replace the optional power supply
first.

Chapter 37. Failing Function Codes (FFCs) 567


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
152 7025/F40 07L7476 Power Supply (575 watts)
152 7025/F50 93H9789 Power Supply
152 7025/F80 24L1400 Power supply
7026/6H0 11K0802 CEC drawer ac power supply
7026/6H1 41L5404 CEC drawer dc power supply
152 11K0812 I/O drawer ac power supply
41L5413 I/O drawer dc power supply
03N2829 Cooling unit (filler)
7026/6M1 24L0728 CEC drawer ac power supply
44L0045 CEC drawer dc power supply
152
11K0812 I/O drawer ac power supply
03N2829 Cooling unit (filler)
7026/B80 00P2342 Power supply, ac
152
00P2344 Power supply, dc
93H8714 System Power Supply problem
152
7026/H10 Power Supply
7026/H50 93H9551 Power Distribution Board
08L1336 Power Supply
152 97H9464 Power Supply(-48 Vdc)
Note: Replace the Power Distribution Board
before replacing the power supply.
7026/H70 08L0388 Power Distribution Board
94H1041 Power Supply
152 41L4881 Power Supply(-48 Vdc)
Note: Replace the Power Distribution Board
before replacing the power supply.
7026/H80 11K0802 CEC drawer ac power supply
41L5404 CEC drawer dc power supply
152 11K0812 I/O drawer ac power supply
41L5413 I/O drawer dc power supply
03N2829 Cooling unit (filler)
7026/M80 24L0728 CEC drawer ac power supply
44L0045 CEC drawer dc power supply
152
11K0812 I/O drawer ac power supply
03N2829 Cooling unit (filler)
7028/6C1 24P6867 Power supply
152
7028/6E1
7028/6C4 09P5894 AC Power Supply
152
7028/6E4
152 7038/6M2 21P4437 AC Power Supply
7039/651 44P2134 Distributed Converter Assembly (DCA)
152
09P6222 Service Processor Card

568 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7040/671 11P1543 Distributed Converter Assembly (DCA1) P00
7040/681 11P1544 Distributed Converter Assembly (DCA1) P01
11P1545 Distributed Converter Assembly (DCA2) P00
11P1546 Distributed Converter Assembly (DCA2) P01
11P1547 Distributed Converter Assembly (DCA3) P00
152 11P1548 Distributed Converter Assembly (DCA3) P01
11P1549 Distributed Converter Assembly (DCA4) P00
11P1550 Distributed Converter Assembly (DCA4) P01
11P1551 Distributed Converter Assembly (DCA5) P00
11P1552 Distributed Converter Assembly (DCA5) P01
11P1540 Capacitor Card
152 7040/61D 11P3582 Distributed Converter Assembly
7040/61R 31L8609 Bulk Power Regulator (BPR)
7040/W42 11P1598 Bulk Power Controller (BPC)
152 12K0981 Bulk Power Distribution (BPD)
11P4205 Bulk Power Enclousure (BPE)
44H2790 Integrated Battery Feature (IBF)
7043/140 40H7566 PFC Power Supply (Japan Only)
152 7043/150 40H7563 Non-PFC Power Supply (Other Countries)
7043/240
152 7043/260 97H9337 Power supply
152 7043/270 24L1968 Power Supply
152 7044/170 41L5215 Power Supply
152 7044/270 24L1968 Power Supply
152 7046/B50 24L2659 Power supply
152 7203 00G2960 Bridge Box Power Supply
152 7204/001 46G3934 Bridge Box Power Supply
7204 Models, 112, 59H3760 Bridge Box Power Supply
152 113, 114, 139, 317,
325, 339
7204 Models 010, 215, 8191380 Bridge Box Power Supply
152
315
152 7206/001 46G3934 Bridge Box Power Supply
152 7206/002 8191380 Bridge Box Power Supply
152 7207 Models 001, 011 00G2960 Bridge Box Power Supply
152 7207/012 46G3934 Bridge Box Power Supply
152 7207/315 59H3760 Bridge Box Power Supply
152 7208/001 00G2960 Bridge Box Power Supply
7208/011 46G3934 Bridge Box Power Supply
7208/034 59H3760
152
7208/341 59H2835
7208/342 59H2836

Chapter 37. Failing Function Codes (FFCs) 569


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
152 7209 46G3934 Bridge Box Power Supply
152 7210/001 00G2960 Bridge Box Power Supply
152 7210/005 65G7585 Power supply/enclosure
152 7210/010 59H3760 Power supply
152 7236 MediaStreamer 40H7566 Power Supply
152 7311/D10 09P3354 AC Power Supply
152 7311/D20 53P4832 Power Supply
152 7317/F3L 93H2232 Power Supply
16-Port RAN 93H7091 Power Supply for Remote Async Node, FRU
152 Part Numbers 51G8139, 93H6549, or
93H6563
9076 SMP Thin/Wide 11J6523 CPU Power Supply
152
Node 11J6524 I/O power supply
9076/ Power3 SMP 31L7865 CPU Power Supply
152
Thin/Wide Node 11J6524 I/O Power Supply
9076/ Power3 SMP 12K0447 2.5V DC/DC Regulator Card
High Node 12K0448 3.3V DC/DC Regulator Card
152 12K0449 +5V standby/+12V DC/DC regulator card
12K0450 -5V/-12V DC/DC regulator card
12K0452 Power distribution board
9076/ Power3 RIO 11J6495 Power card (2)
152
Drawer
152 9112/265 24P6867 Power supply
Device drawer, exp unit pwr sup
7017/S70 07L7178 1/4 Power Supply (AC)
153 93H8714 3/4 Power Supply (AC)
93H7539 1/4 Power Supply (-48 Vdc)
93H7542 3/4 Power Supply (-48 Vdc)
153 7017/S7A 08L1336 I/O Drawer Power Supply
7017/S80 08L1336 I/O Drawer Power Supply
153
7017/S85
153 7040/61D 11P3582 Distributed Converter Assembly
7040/61R 31L8609 Bulk Power Regulator (BPR)
7040/W42 11P1598 Bulk Power Controller (BPC)
153 12K0981 Bulk Power Distribution (BPD)
11P4205 Bulk Power Enclousure (BPE)
44H2790 Integrated Battery Feature (IBF)
Tablet Puck problem
159
6247455 Tablet cursor, Models 21, 22
159 74F3131 Tablet cursor, 4-button, 6093 Models 11, 12
159 74F3132 Tablet cursor, 6-button, 6093 Models 11, 12

570 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7017/S70 91H1381 Indicator Card
165
03N3523 Service Processor Card
7017/S7A 91H1381 Indicator Card
07L9514 Drawer Indicator Panel Card
03N3523 Service Processor Card
165 Note: See the location codes in the system
unit service guide to determine if the operator
panel or the drawer indicator panel is the
failing FRU.
7017/S80 91H1381 Indicator Card
7017/S85 07L9514 Drawer Indicator Panel Card
11K0301 Service Processor Card
165 Note: See the location codes in the system
unit service guide to determine if the operator
panel or the drawer indicator panel is the
failing FRU.
7024 93H4859 Display panel
165
40H5434 Display cable
7025/6F0 24L1593 Operator panel
165
7025/6F1
7025/F30 82G3614 Display panel
165 71G6290 Display cable
93H5911 Operator panel control assembly
7025/F40 82G3614 Display panel
165 93H1816 Display cable
07L7600 Operator panel control assembly
7025/F50 06H7082 Display panel
165 93H1816 Display cable
93H2922 Operator panel control assembly
165 7025/F80 24L1593 Operator panel
7026/6H0 24L1089 Primary I/O drawer operator panel
165 7026/6H1
7026/6M1
7026/B80 04N5108 Operator panel signal cable
165
04N6150 Operator panel assembly
7026/H10 82G3614 Display panel
165 93H1816 Display cable
93H7439 Operator panel control assembly
7026/H50 06H7082 Display panel
165 93H1816 Display cable
93H2922 Operator panel control assembly
7026/H70 06H7082 Display panel
165 93H1816 Display cable
41L6006 Operator panel control assembly

Chapter 37. Failing Function Codes (FFCs) 571


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7026/H80 24L1089 Primary I/O drawer operator panel
165
7026/M80
7028/6C1 21P6650 Operator panel cable
165
7028/6E1 21P7166 Operator panel assembly
7028/6C4 00P3210 Operator Panel
165
7028/6E4
165 7038/6M2 53P4103 Operator Panel
7040/671 24L1089 Operator Panel
165
7040/681
Operator Panel problem
7043/140 73H3766 Operator panel circuit assembly
165
7043/150
7043/240
7043/260 97H9328 Operator panel signal cable
165 7043/270 97H9442 Operator panel audio cable
07L7234 Operator panel assembly
165 7044/170 41L6173 Operator Panel
7044/270 97H9328 Operator panel signal cable
165 97H9442 Operator panel audio cable
07L7234 Operator panel assembly
165 7046/B50 07L9101 Operator panel
7317/F3L 82G3614 Display panel
165 71G6290 Display cable
73H0895 Operator panel control assembly
9076 SMP Thin/Wide 11J4000 Supervisor Card
165
Node
9076/ Power3 SMP 11J4000 Supervisor Card
165
Thin/Wide Node
9112/265 21P6650 Operator panel cable
165
21P7166 Operator panel assembly
Fan Assembly or Blower problem
166 7017/S70 21H6959 System rack blower
40H4878 3-Fan assembly
7017/S7A 21H6959 System rack blower
166 41L6269 I/O drawer blower
93H8868 DASD Fan Assembly
7017/S80 System Rack
7017/S85 21H6959 System rack blower
166 I/O Rack
41L6269 I/O drawer blower
93H8868 DASD Fan Assembly
166 7024 06H2647 Fan

572 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7025/6F0 24L1730 Fan
166
7025/6F1
166 7025/F30 39H9898 Fan
7025/F40 40H1424 Fan 1 and 3
166 40H1423 Fan 2
40H1433 Fan 4
7025/F50 40H1424 Fan 3
166 40H1433 Fan 2 and 4
73H3577 Fan 1 CPU
166 7025/F80 24L1730 Fan
7026/6H0 41L5315 CEC drawer fan
7026/6H1 41L5448 CEC drawer fan
166
03N2829 Cooling unit (filler)
41L5448 I/O drawer fan
7026/6M1 04N3345 CEC drawer fan
166 03N2829 Cooling unit (filler)
41L5448 I/O drawer fan
7026/B80 04N5124 Front fans 1 and 2
166
04N5121 Rear fans 3 and 4
166 7026/H10 40H4878 3-Fan hot-plug assembly
7026/H50 93H8868 Fan 1, 2, 3, 4
166 41L6269 Blower Fan 5, 6
93H8570 Fan 7 CPU
7026/H70 93H8868 Fan 1, 2, 3, 4
41L6269 Blower Fan 5, 6
166
41L5329 Fan 7 CPU
08L0530 I/O Blower 8
7026/H80 41L5315 CEC drawer fan
41L5448 CEC drawer fan
166
03N2829 Cooling unit (filler)
41L5448 I/O drawer fan
7026/M80 04N3345 CEC drawer fan
166 03N2829 Cooling unit (filler)
41L5448 I/O drawer fan
7028/6C1 21P6798 Processor Fan
166 7028/6E1 09N7515 Blower Assembly
21P6811 Rear Fan Assembly
7028/6C4 09P5865 Processor Fan 1 and 2
166
7028/6E4 09P5866 PCI Fan 3 and 4
166 7039/651 44P0807 Fan Assembly
7040/61R 11P1787 Bulk Power Fan
166
7040/W42
7038/6M2 21P4491 Drawer Fan
166
21P4490 Processor Fan

Chapter 37. Failing Function Codes (FFCs) 573


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
166 7039/651 40P0807 Drawer Fan
166 7040/61D 11P4624 Fan Assembly
7040/671 07H5349 Blower
166
7040/681
Fan Assembly or Blower problem
166 7043/140 40H7584 Fan assembly
7043/150
166 7043/240 93H1820 Fan assembly
7043/260 74G6361 Fan 1, CEC
166
7043/270 97H9425 Fan 2, I/O
7044/170 41L6172 Bottom front fan assembly
166 10L5575 Top front fan
10L5574 Rear fan
7044/270 74G6361 Fan 1, CEC
166
97H9425 Fan 2, I/O
166 7046/B50 11H9744 Fan assembly
166 7236 MediaStreamer 94H0620 Fan assembly
166 7311/D10 09P3354 Drawer Fan
166 7311/D20 53P0262 Drawer Fan
9076 SMP Thin/Wide 11J6513 CPU Fan 1
166 Node 11J6514 CPU Fan 2 (High Speed)
11J6513 I/O Fan 3 and 4
9076/ Power3 SMP 11J6513 Fan (Medium Speed)
166
Thin/Wide Node 11J6514 Fan (High Speed)
9076/ Power3 SMP 07L8594 Fan assembly
166
High Node
9112/265 21P6798 Processor Fan
166 09N7515 Blower Assembly
53P1990 Rear Fan Assembly
9076/ Power3 RIO 11J5275 Fan (2)
166
Drawer
Power Supply Fan problem
167
7024 93H3504 Power supply
7025 12J5701 Power supply
40H5428
167
07L7476
93H9789
7025/6F0 24L1400 Power supply
167
7025/6F1

574 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7025/F30 12J5701 Power supply
7025/F40 40H5428
167
7025/F50 07L7476
93H9789
167 7025/F80 24L1400 Power supply
167 7026/H50 93H8868 Power supply
7028/6C4 09P5894 AC Power Supply
167
7028/6E4
7040/61R 11P1787 Bulk Power Fan
167
7040/W42
7043/140 40H7566 PFC Power Supply (Japan Only)
167 7043/150 40H7563 Non-PFC Power Supply (All Other
7043/240 Countries)
167 7043/260 97H9337 Power supply
167 7043/270 24L1968 Power Supply
167 7044/170 41L5215 Power Supply
167 7044/270 24L1968 Power Supply
167 7046/B50 24L2659 Power supply
9076 SMP Thin/Wide 11J6513 CPU Fan 1
167 Node 11J6514 CPU Fan 2 (High Speed)
11J6513 I/O Fan 3 and 4
9076/ Power3 SMP 11J6513 Fan (Medium Speed)
167
Thin/Wide Node 11J6514 Fan (High Speed)
Operator Panel Logic problem
169 Note: If the type/model and FRU information
is not listed here, refer to FFC 221..
Diskette drive cable problem
181
7024 11H8073 Cable, diskette drive signal
7025/6F0 24L1771 Cable, diskette drive signal
181
7025/6F1 23L2922 Cable, diskette drive power
181 7025/F30 11H8162 Cable, diskette drive signal
7025/F40 73H1894 Cable, diskette drive signal
181
7025/F50
7025/F80 24L1771 Cable, diskette drive signal
181
23L2922 Cable, diskette drive power
181 7026/H10 73H1894 Cable, diskette drive signal
181 7026/H50 73H1894 Cable, diskette drive signal
181 7026/H70 73H1894 Cable, diskette drive signal
7028/6C4 09P5863 Cable, Diskette 34-pin
181
7028/6E4 09P5864 Cable, Diskette Power 4-pin

Chapter 37. Failing Function Codes (FFCs) 575


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7040/671 11P2353 Cable, diskette drive signal
181
7040/681
7043/140 93H1821 Cable, diskette drive signal
181
7043/240
181 7043/150 93H1821 Cable, diskette drive signal
7043/260 97H9320 Cable, diskette drive signal
181
7043/270
181 7044/170 24L2668 Cable, diskette drive signal
181 7044/270 97H9320 Cable, diskette drive signal
7046/B50 76H4091 Diskette drive
181
24L2668 Cable, diskette drive
181 7317/F3L 73H4937 Cable, diskette drive
185 71G6458 X.25 Interface Co-Processor Adapter
33F8967 Co-Processor Multiport Adapter, Model 2
186 84F7540 Daughter Card
53F2662 1 MB Memory Module
188 6247454 Tablet stylus, Models 21, 22
188 74F3133 Tablet stylus, 6093 Models 11, 12
Internal Disk Signal Cable problem
7017/S70 93H2455 SCSI Cable Media Bay to SCSI slot 2
93H2456 I35 SCSI Cable, slot 9 to Redrive Card
07L7005 I35 SCSI Cable, slot 9 to Redrive Card
93H2485 SCSI Cable, I35 SCSI Card to Card
52G4291 SCSI Cable, SCSI-2 to SE/SE
SCSI Redrive Card (0.6 m)
190
06H6036 SCSI Cable, SCSI-2 to SE/SE
SCSI Redrive Card (1.0 m)
52G4233 SCSI Cable, SCSI-2 to SE/SE
SCSI Redrive Card (2.5 m)
73H3142 SCSI Cable, SCSI-2 to Bulkhead
Note: Consult the 7017/S70 Service Guide
before ordering replacement cables.
7017/S7A 93H2455 SCSI Cable Media Bay to SCSI Adapter
06H6876 SCSI Card to Backplane
190
Note: Consult the 7017/S7A Service Guide
before ordering replacement cables.
7017/S80 93H2455 SCSI Cable Media Bay to SCSI Adapter
7017/S85 06H6876 SCSI Card to Backplane
190 Note: Consult the 7017/S80 or 7017/S85
Service Guide before ordering replacement
cables.
190 7024 12H1169 Cable, Internal SCSI, 4-drop

576 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7025/6F0 04N4265 Internal SCSI cable, 4-drop
7025/6F1 00P2358 SCSI cable, short (8 inches)
190 04N2273 SCSI cable, long (44 inches)
04N4555 SCSI two-pack backplane
04N5589 SCSI six-pack backplane
190 7025/F30 73H3596 Cable, Internal SCSI, 4-drop
190 7025/F40 93H3490 Cable, Internal SCSI, 4-drop
190 7025/F50 73H3596 Cable, Internal SCSI, 4-drop
7025/F80 04N4265 Internal SCSI cable, 4-drop
00P2358 SCSI cable, short (8 inches)
190 04N2273 SCSI cable, long (44 inches)
04N4555 SCSI two-pack backplane
04N5589 SCSI six-pack backplane
7026/6H0 41L5519 I/O drawer internal SCSI cable
190 7026/6H1
7026/6M1
190 7026/B80 21P3951 Cable, internal SCSI
190 7026/H10 73H3596 Cable, Internal SCSI, 4-drop
7026/H50 93H9613 Cable, Internal SCSI, 4-drop
52G4291 Cable, SCSI-2
190
52G4233 Cable, SCSI
06H6876 Cable, SCSI
7026/H80 41L5519 I/O drawer internal SCSI cable
190
7026/M80
7026/H70 93H9613 Cable, Internal SCSI, 4-drop
190 52G4291 Cable, SCSI-2
52G4233 Cable, SCSI
7028/6C1 21P6655 Cable, internal SCSI
190
7028/6E1
7028/6C4 09P5889 Cable, SCSI 68-pin
190 7028/6E4 09P5895 Cable, SCSI 50-pin
09P5888 Cable, DASD Power 5-pin
190 7038/6M2 21P5205 SCSI Cable, media/DASD
190 7039/651 44P2165 DASD Ribbon Cable
7040/671 11P2349 SCSI Cable for Media Subsystem Rear
7040/681 Component
190
11P2350 SCSI Cable for Media Subsystem Front
Component
Internal Disk Signal Cable problem
190 7043/140 73H0435 Cable, Internal SCSI, 4-drop
7043/150
190 7043/240 40H7572 Cable, Internal SCSI, 4-drop
190 7043/240 93H6151 Ultra SCSI Cable assembly (optional)

Chapter 37. Failing Function Codes (FFCs) 577


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7043/260 97H9322 Cable, Internal SCSI, 4-drop
190
7043/270 01K6497 Cable, Internal SCSI Pigtail
190 7044/170 41L6178 Cable, Internal SCSI, 7-drop
7044/270 97H9322 Cable, Internal SCSI, 4-drop
190
01K6497 Cable, Internal SCSI Pigtail
190 7046/B50 24L2667 Cable, internal SCSI
7236 MediaStreamer 93H6435 SCSI Cable
190
93H6629 SCSI ID Cable
190 7317/F3L 93H8972 Cable, Internal SCSI, 3-drop
9076 SMP Thin/Wide 08J6105 Cable, Internal SCSI, 2-drop
190 Node 11J5177 Cable, Internal SCSI, 4-drop
08J6111 Alternate DASD Cabling
9076/ Power3 SMP 08J6105 Cable, Internal SCSI, 2-drop
190 Thin/Wide Node 11J5177 Cable, Internal SCSI, 4-drop
08J6111 Alternate DASD cabling
9076/ Power3 SMP 08L1353 Docking card, processor
High Node 41L6350 Docking card, I/O
190
41L5044 Cable, SCSI to docking card
03N3667 Cable, DASD
9076/ Power3 RIO 05N4972 DASD docking card
190
Drawer 11J5276 Cable, SCSI
190 9112/265 21P6655 Cable, internal SCSI
2104 09L3111 JBOD card
09L3307 20 m cable, adapter to JBOD
09L3305 10 m cable, adapter to JBOD
190 09L3303 5 m cable, adapter to JBOD
09L3301 3 m cable, adapter to JBOD
09L3299 1 m cable, adapter to JBOD
09L3309 3 m non-LVD cable, adapter to JBOD
192 7203 00G2960 Power Supply, portable disk drive
SCSI Enclosure Service (SES)
Note: If the system or enclosure type does
199
not appear in the list below, refer to it’s
service guide.
7025/6F0 04N5589 SCSI six-pack backplane
199 7025/6F1
7025/F80
199 7040/61D 11P2395 DASD 4 Pck Cage Assembly
9076/ Power3 RIO 12K0503 DASD Controller
199
Drawer
199 2104 09L3111 JBOD card
201 Note: Content moved to FFC 190.
203 Note: Content moved to FFC 152.

578 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
Fixed Point Processor problem
210 7017/S70 90H9694 Processor Card (4x) (Type 2) (120 MHz)
90H9662 Processor Card (4x) (Type 1) (120 MHz)
7017/S7A 08L1474 Processor Card (Type 2) (262 MHz)
210
08L1473 Processor Card (Type 1) (262 MHz)
7017/S80 23L7434 Processor Card (Type 1 RH)
210
23L7447 Processor Card (Type 2 LH)
7017/S85 21P4511 Processor Card (Type 1 RH)
210
21P4517 Processor Card (Type 2 LH)
7024/E20 40H6616 CPU card (100 MHz)
210
03N3989 CPU card (233 MHz)
7024/E30 73H3614 CPU card (133 MHz)
210 93H2431 CPU card (166 MHz)
03N3989 CPU card (233 MHz)
7025/6F0 04N5353 1-way processor card (600 MHz)
09P6524 1-way processor card (750 MHz)
23L7785 2-way processor card (600 MHz)
210
09P6525 2-way processor card (750 MHz)
23L7794 4-way processor card (600 MHz)
53P1301 4-way processor card (750 MHz)
7025/6F1 04N5353 1-way processor card (600 MHz)
09P6524 1-way processor card (750 MHz)
23L7785 2-way processor card (600 MHz)
09P6525 2-way processor card (750 MHz)
210
23L7794 4-way processor card (600 MHz)
53P1301 4-way processor card (750 MHz)
23L7799 6-way processor card (668 MHz)
53P1334 6-way processor card (750 MHz)
7025/F30 73H3614 CPU card (133 MHz)
210 93H2431 CPU card (166 MHz)
03N3989 CPU card (233 MHz)
7025/F40 11H7517 CPU card (166 MHz)
210
41L6111 CPU card (233 MHz)
7025/F50 93H2679 166 MHz CPU card (1 way)
73H4768 166 MHz CPU card (2 way)
210
93H9018 332 MHz CPU card (1 way)
93H8945 332 MHz CPU card (2 way)
7025/F80 04N4765 1-way processor card (450 MHz)
21P4751 2-way processor card (450 MHz)
210
21P4760 4-way processor card (450 MHz)
21P4774 6-way processor card (500 MHz)

Chapter 37. Failing Function Codes (FFCs) 579


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7026/6H0 04N5353 1-way processor card (600 MHz)
09P6524 1-way processor card (750 MHz)
23L7785 2-way processor card (600 MHz)
210
09P6525 2-way processor card (750 MHz)
23L7794 4-way processor card (600 MHz)
53P1301 4-way processor card (750MHz)
7026/6H1 04N5353 1-way processor card (600 MHz)
09P6524 1-way processor card (750 MHz)
23L7785 2-way processor card (600 MHz)
09P6525 2-way processor card (750 MHz)
210
23L7794 4-way processor card (600 MHz)
53P1301 4-way processor card (750 MHz)
23L7799 6-way processor card (668 MHz)
53P1334 6-way processor card (750 MHz)
7026/6M1 04N6698 2-way processor card (500 MHz)
210 21P6381 2-way processor card (750 MHz)
21P6383 4-way processor card (750 MHz)
7026/B80 09P0399 Processor card (375 Mhz, one-way)
09P0143 Processor card (375 Mhz, two-way,
8 M L2)
210 09P0406 Processor card (375 Mhz, two-way,
4 M L2)
09P4478
Processor Card (450 Mhz, two-way)
7026/H10 11H7517 CPU card (166 MHz)
210
7026/H10
7026/H50 93H9018 CPU card (332 MHz one-way)
210
93H8945 CPU card (332 MHz two-way)
7026/H70 Fixed Point Processor problem
210 94H1013 CPU card (332 MHz one-way)
94H1008 CPU card (332 MHz two-way)
7026/H80 04N4765 1-way processor card (450 MHz)
21P4751 2-way processor card (450 MHz)
210
21P4760 4-way processor card (450 MHz)
21P4774 6-way processor card (500 MHz)
7026/M80 04N6930 2-way processor card
210
04N6931 4-way processor card
7028/6C1 09P5495 333 MHZ Processor card
210 7028/6E1 09P3666 375 MHz Processor card
09P3669 450 MHz Processor Card
7028/6C4 00P2974 Processor Card, 1.0 GHz 1-way
210
7028/6E4 00P2977 Processor Card, 1.0 GHz 2-way
210 7038/6M2 53P4953 4-way Processor Board
7039/651 44P1542 1.3 GHz 4-way MCM with VPD Card
210
44P1544 1.1 GHz 8-way MCM with VPD Card

580 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7040/671 03N3229 1.1 GHz 4-way MCM with VPD Card
210
09P3217 1.1 GHz 8-way MCM with VPD Card
7040/681 03N3223 1.3 GHz 4-way MCM with VPD Card
03N3228 1.3 GHz 8-way MCM with VPD Card
210
03N3229 1.1 GHz 4-way MCM with VPD Card
09P3217 1.1 GHz 8-way MCM with VPD Card
7043/140 93H7142 166 MHz System board
93H7143 200 MHz System board
210
93H6023 233 MHz System board
93H9334 332 MHz System board
210 7043/150 41L5912 375 MHz System board
7043/240 11H7517 166 MHz Processor and Cache Card
210
41L6111 233 MHz Processor and Cache Card
210 7043/260 03N2403 200 MHz CPU card
7043/270 11K0171 CPU card (375 MHz one-way)
210
11K0218 CPU card (375 MHz two-way)
7044/170 09P0277 Processor card (333 MHz)
210 09P0272 Processor card (400 MHz)
09P0943 Processor card (450 Mhz)
7044/270 11K0171 CPU card (375 MHz one-way)
210 11K0218 CPU card (375 MHz two-way)
09P4478 CPU card (450 MHz two-way)
210 7046/B50 41L5912 375 MHz System board
7317/F3L 73H3614 CPU card (133 MHz)
210 93H2431 CPU card (166 MHz)
03N3989 CPU card (233 MHz)
9076 SMP Thin/Wide 93H9716 CPU card (332 MHz)
210
Node
9076/ Power3 SMP 03N2403 CPU card (200 MHz)
210
Thin/Wide Node 11K0232 CPU card (375 MHz)
9076/ Power3 SMP 11K0198 CPU card
210
High Node
210 9112/265 09P5856 450 MHz Processor Card
Cache problem
212 Note: For type/model and FRU information
refer to FFC 210.
Memory Control Unit problem
214 7017/S70 97H7696 System backplane assembly
7017/S7A
7017/S80 23L7598 System backplane assembly
214
7017/S85
7024/E20 40H6616 CPU card (100 MHz)
214
03N3989 CPU card (233 MHz)

Chapter 37. Failing Function Codes (FFCs) 581


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7024/E30 73H3614 CPU card (133 MHz)
214 93H2431 CPU card (166 MHz)
03N3989 CPU card (233 MHz)
7025/6F0 04N5353 1-way processor card (600 MHz)
09P6524 1-way processor card (750 MHz)
23L7785 2-way processor card (600 MHz)
214
09P6525 2-way processor card (750 MHz)
23L7794 4-way processor card (600 MHz)
53P1301 4-way processor card (750 MHz)
7025/6F1 04N5353 1-way processor card (600 MHz)
09P6524 1-way processor card (750 MHz)
23L7785 2-way processor card (600 MHz)
09P6525 2-way processor card (750 MHz)
214
23L7794 4-way processor card (600 MHz)
53P1301 4-way processor card (750 MHz)
23L7799 6-way processor card (668 MHz)
53P1334 6-way processor card (750 MHz)
7025/F30 73H3614 CPU card (133 MHz)
214 93H2431 CPU card (166 MHz)
03N3989 CPU card (233 MHz)
7025/F40 11H7517 CPU card (166 MHz)
214
93H5163 CPU card (233 MHz)
214 7025/F50 07L9718 System board
7025/F80 04N4765 1-way processor card (450 MHz)
21P4751 2-way processor card (450 MHz)
214
21P4760 4-way processor card (450 MHz)
21P4774 6-way processor card (500 MHz)
7026/6H0 04N5353 1-way processor card (600 MHz)
09P6524 1-way processor card (750 MHz)
23L7785 2-way processor card (600 MHz)
214
09P6525 2-way processor card (750 MHz)
23L7794 4-way processor card (600 MHz)
53P1301 4-way processor card (750 MHz)
7026/6H1 04N5353 1-way processor card (600 MHz)
09P6524 1-way processor card (750 MHz)
23L7785 2-way processor card (600 MHz)
09P6525 2-way processor card (750 MHz)
214
23L7794 4-way processor card (600 MHz)
53P1301 4-way processor card (750 MHz)
23L7799 6-way processor card (668 MHz)
53P1334 6-way processor card (750 MHz)
214 7026/6M1 04N3524 CEC drawer backplane
214 7026/B80 08L0988 System board
214 7026/H10 11H7517 CPU card (166 MHz)
214 7026/H50 07L9718 System board

582 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
214 7026/H70 08L0988 System board
7026/H80 04N4765 1-way processor card (450 Mhz)
21P4751 2-way processor card (450 Mhz)
214
21P4760 4-way processor card (450 Mhz)
21P4774 6-way processor card (500 Mhz)
214 7026/M80 04N3023 CEC drawer backplane
7028/6C1 09P2420 System board
214
7028/6E1
7028/6C4 00P2974 Processor Card, 1.0 GHz 1-way
214
7028/6E4 00P2977 Processor Card. 1.0 GHz 2-way
214 7038/6M2 09P3876 System Backplane
214 7039/651 00P4603 System Backplane
7040/671 11P3046 System Backplane
214
7040/681
7043/140 93H7142 166 MHz System board
93H7143 200 MHz System board
214
93H6023 233 MHz System board
93H9334 332 MHz System board
214 7043/150 41L5912 375 MHz System board
7043/240 11H7517 166 MHz Processor and Cache Card
214
41L6111 233 MHz Processor and Cache Card
Memory Control Unit Problem
214
7043/260 08L1303 System board
214 7043/270 08L0988 System board
7044/170 41L572 System board, class A
214
09P0037 System board, class B
214 7044/270 08L0988 System board
214 7046/B50 41L5912 375 MHz System board
7317/F3L Memory Control Unit problem
73H3614 CPU card (133 MHz)
214
93H2431 CPU card (166 MHz)
03N3989 CPU card (233 MHz)
9076 SMP Thin/Wide 07L9718 CPU chassis system board
214 Node 41L6138 CPU chassis I/O planar
93H3316 I/O chassis connection card
9076/ Power3 SMP 08L1303 CPU chassis, system board (200 MHz)
Thin/Wide Node 08L0988 CPU chassis, system board (375 MHz)
214 03N2866 CPU chassis, I/O planar (200 MHz)
03N3368 CPU chassis, I/O planar (375 MHz)
07L8531 I/O expansion card
9076/ Power3 SMP 03N4184 System Planar
214
High Node

Chapter 37. Failing Function Codes (FFCs) 583


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
214 9112/265 09P2420 System board
System ROS/EEPROM problem
217 7024/E20 40H6616 CPU card (100 MHz)
03N3989 CPU card (233 MHz)
7024/E30 73H3614 CPU card (133 MHz)
217 93H2431 CPU card (166 MHz)
03N3989 CPU card (233 MHz)
7025/6F0 43L5269 System board
217
7025/6F1
7025/F30 73H3614 CPU card (133 MHz)
217 93H2431 CPU card (166 MHz)
03N3989 CPU card (233 MHz)
7025/F40 11H7517 CPU card (166 MHz)
217
93H5163 CPU card (233 MHz)
217 7025/F50 41L5106 I/O board
217 7025/F80 43L5269 System board
217 7026/B80 00P1859 I/O board
217 7026/H10 11H7517 CPU card (166 MHz)
217 7026/H50 41L5106 I/O board
217 7026/H70 08L0617 I/O board
7028/6C1 09P2420 System Board
217
7028/6E1
7028/6C4 00P3166 CEC Backplane
217
7028/6E4
System ROS/EEPROM problem
7043/140 93H7142 166 MHz System board
217 93H7143 200 MHz System board
93H6023 233 MHz System board
93H9334 332 MHz System board
217 7043/150 41L5912 375 MHz System board
7043/240 11H7517 166 MHz Processor and Cache
217
41L6111 Card 233 MHz Processor and Cache Card
217 7043/260 41L5511 I/O board
217 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
217
09P0037 System board, class B
217 7044/270 41L6013 I/O board
217 7046/B50 41L5912 375 MHz System board
7317/F3L 73H3614 CPU card (133 MHz)
217 93H2431 CPU card (166 MHz)
03N3989 CPU card (233 MHz)

584 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
9076 SMP Thin/Wide 41L6138 I/O planar
217
Node
9076/ Power3 SMP 03N2866 I/O planar (200 MHz)
217
Thin/Wide Node 03N3368 I/O planar (375 Mhz)
217 9112/265 09P2420 System Board
Common Memory Logic problem Refer to
Appendix C, “System Memory Reference” on
page 663 for memory card and memory
module FRU part numbers.
Note: If more than a pair of memory
219
modules from the same memory card are
reported missing, replace the FRU that the
memory modules plug into first. Otherwise,
replace the memory module at the physical
location code that is reported.
System I/O Control Logic problem
221
7017/S70 94H1268 I/O planar
221 7017/S7A 08L0103 I/O planar
7017/S80 08L1438 I/O planar
221
7017/S85
221 7024 93H4808 System board
7025/6F0 43L5269 System board
221
7025/6F1
221 7025/F30 93H8371 System board
221 7025/F40 93H8652 System board
221 7025/F50 41L5106 I/O board
221 7025/F80 43L5269 System board
7026/6H0 41L5560 Primary I/O drawer backplane
221 7026/6H1 41L5661 Secondary I/O drawer backplane
7026/6M1
221 7026/B80 00P1859 I/O board
221 7026/H10 93H8652 System board
221 7026/H50 41L5106 I/O board
221 7026/H70 03N2797 I/O board
7026/H80 41L5560 Primary I/O drawer backplane
221
7026/M80 41L5661 Secondary I/O drawer backplane
7028/6C1 09P2420 System Board
221
7028/6E1
7028/6C4 00P3166 CEC Backplane
221
7028/6E4 09P2702 PCI Riser Card
221 7038/6M2 00P4062 Service Processor/PCI Backplane
221 7039/651 00P4603 System Backplane

Chapter 37. Failing Function Codes (FFCs) 585


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
221 7040/61D 44P0199 I/O Planar
System I/O control logic problem
7043/140 93H7142 166 MHz System board
221 93H7143 200 MHz System board
93H6023 233 MHz System board
93H9334 332 MHz System board
221 7043/150 41L5912 375 MHz System board
221 7043/240 11H7516 System board
221 7043/260 41L5511 I/O board
221 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
221
09P0037 System board, class B
221 7044/270 41L6013 I/O board
221 7046/B50 41L5912 375 MHz System board
221 7311/D10 09P5921 I/O Drawer Backplane
221 7311/D20 53P3472 PCI Planar
221 7317/F3L 93H8371 System board
9076 SMP Thin/Wide 41L6138 I/O planar
221
Node
9076/ Power3 SMP 03N2866 I/O planar (200 MHz)
221
Thin/Wide Node 03N3368 I/O planar (375 Mhz)
9076/ Power3 SMP 11K0571 NIO planar
221
High Node
9076/ Power3 RIO 05N5005 RIO planar (expansion unit)
221
Drawer
221 9112/265 09P2420 System Board
System Status Logic problem
226 Note: If the type/model and FRU information
is not listed here, refer to FFC 221..
7017/S70 ISA/PCI Bus Logic problem
227 94H1268 I/O board
93H8502 Indicator Panel card
227 7017/S7A 08L0103 I/O planar
7017/S80 08L1438 I/O planar
227
7017/S85
227 7024 93H4808 System board
7025/6F0 43L5269 System board
227
7025/6F1
227 7025/F30 93H8371 System board
227 7025/F40 93H8652 System board

586 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
227 7025/F50 41L5106 I/O board
227 7025/F80 43L5269 System board
7026/6H0 41L5660 Primary I/O drawer backplane
227 7026/6H1 41L5661 Secondary I/O drawer backplane
7026/6M1
227 7026/B80 00P1859 I/O board
227 7026/H10 93H8652 System board
227 7026/H50 41L5106 I/O board
227 7026/H70 08L0617 I/O board
7026/H80 41L5660 Primary I/O drawer backplane
227
7026/M80 41L5661 Secondary I/O drawer backplane
7028/6C1 09P2420 System Board
227
7028/6E1
7028/6C4 00P3166 CEC Backplane
227
7028/6E4
227 7038/6M2 00P4062 Service Processor/PCI Backplane
227 7039/651 00P4603 System Backplane
227 7040/61D 44P0199 I/O Planar
7043/140 93H7142 166 MHz System board
93H7143 200 MHz System board
227
93H6023 233 MHz System board
93H9334 332 MHz System board
227 7043/150 07L8446 375 MHz System board
227 7043/240 11H7516 System board
227 7043/260 08L0633 I/O board
227 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
227
09P0037 System board, class B
227 7044/270 41L6013 I/O board
227 7046/B50 41L5912 375 MHz System board
227 7311/D10 09P5921 I/O Drawer Backplane
227 7311/D20 53P3472 PCI Planar
227 7317/F3L 93H8371 System board
9076 SMP Thin/Wide 41L6138 I/O planar
227
Node
9076/ Power3 SMP 03N2866 I/O planar (200 MHz)
227
Thin/Wide Node 03N3368 I/O planar (375 Mhz)
9076/ Power3 SMP 11K0571 NIO Planar
227
High Node

Chapter 37. Failing Function Codes (FFCs) 587


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
9076/ Power3 RIO 05N5005 RIO Planar (expansion unit)
227
Drawer
227 9112/265 09P2420 System Board
240 Token-ring network problem
241 Ethernet network problem
8529214 Cables, parallel printer
251
8185219
252 40H6328 Standard 9-pin to 25-pin converter cable
Cable, Multiprotocol, EIA-422A,
253
(customer-provided)
254 71F0165 Cable, 4-Port Multiprotocol EIA-232, V.24
256 6339098 Cable, token-ring, 10 ft. (3.04 m)
257 71F0162 Cable, 4-Port Multiprotocol, V.35
258 40F9897 4-Port Multiprotocol cable
259 6323741 Cable, async EIA-232D, V.24
260 71F0164 Cable, 4-Port Multiprotocol, X.21
261 1749352 RS/232 Interposer
262 00F5524 8-Port Multiport Interface Cable
263 12H1204 Terminal cable, EIA-232
266 59F3432 RJ-45 to DB-25 Converter Cable
267 81F8570 Cable assembly, 4-port Multiprotocol jumper
07F3151 Cable, X.25 attachment cable, X.21 (3 m)
271
53F3926 Cable, X.25 attachment cable, X.21 (6 m)
07F3160 Cable, X.25 attachment cable, V.24 (3 m)
272
53F3927 Cable, X.25 attachment cable, V.24 (6 m)
07F3171 Cable, X.25 attachment cable, V.35 (3 m)
273
53F3928 Cable, X.25 attachment cable, V.35 (6 m)
276 31F4221 Cable, SCSI controller cable
Internal SCSI Signal Cable problem
7017/S70 93H2455 SCSI Cable Media Bay to SCSI slot 2
07L7005 I35 SCSI Cable, slot 9 to Redrive Card
93H2485 SCSI Cable, I35 SCSI Card to Card
52G4291 SCSI Cable, SCSI-2 to SE/SE
SCSI Redrive Card (0.6 m)
277 06H6036 SCSI Cable, SCSI-2 to SE/SE
SCSI Redrive Card (1.0 m)
52G4233 SCSI Cable, SCSI-2 to SE/SE
SCSI Redrive Card (2.5 m)
73H3142 SCSI Cable, SCSI-2 to Bulkhead
Note: Consult the 7017/S70 Service Guide
before ordering replacement cables.

588 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7017/S7A 93H2455 SCSI Cable Media Bay to SCSI Adapter
06H6876 SCSI Card to Backplane
277
Note: Consult the 7017/S7A Service Guide
before ordering replacement cables.
7017/S80 93H2455 SCSI Cable Media Bay to SCSI Adapter
7017/S85 06H6876 SCSI Card to Backplane
277 Note: Consult the 7017/S80 or 7017/S85
Service Guide before ordering replacement
cables.
277 7024 12H1169 Cable, Internal SCSI, 7-drop
7025/6F0 04N4265 Internal SCSI cable
277
7025/6F1
277 7025/F30 73H3596 Cable, Internal SCSI, 7-drop
277 7025/F40 93H3490 Cable, Internal SCSI, 7-drop
277 7025/F50 73H3596 Cable, Internal SCSI, 7-drop
277 7025/F80 04N4265 Internal SCSI cable
7026/6H0 41L5519 I/O drawer internal SCSI cable
277
7026/6H1
277 7026/6M1 31F4223 I/O drawer internal SCSI cable
277 7026/B80 21P3951 Cable, internal SCSI
277 7026/H10 73H3596 Cable, Internal SCSI, 7-drop
7026/H50 93H9613 Cable, Internal SCSI, 4-drop
52G4291 Cable, SCSI-2
277
52G4233 Cable, SCSI
06H6876 Cable, SCSI
Internal SCSI Signal Cable problem
7026/H70 93H9613 Cable, Internal SCSI, 4-drop
277 52G4291 Cable, SCSI-2
52G4233 Cable, SCSI
06H6876 Cable, SCSI
277 7026/H80 41L5519 I/O drawer internal SCSI cable
277 7026/M80 31F4223 I/O drawer internal SCSI cable
7028/6C1 21P6655 SCSI Cable
227
7028/6E1
7028/6C4 09P5889 Cable, SCSI 68-pin
7028/6E4 09P5895 Cable, SCSI 50-pin
09P5888 Cable, DASD Power 5-pin
277 09P5869 Cable, External SCSI 68-pin
09P2808 Cable, Internal SCSI Port
(SCSI Cable Media Bay to
SCSI Adapter
277 7038/6M2 21P5205 System Backplane
277 7039/651 44P2165 SCSI cable, media/DASD

Chapter 37. Failing Function Codes (FFCs) 589


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7040 11P2349 SCSI Cable for Media Subsystems
Front Component
277
11P2350 SCSI Cable for Media Subsystems
Rear Component
7043/140 73H0435 Cable, Internal SCSI, 4-drop
277
7043/150
277 7043/240 40H7572 Cable, Internal SCSI, 4-drop
277 7043/240 93H6151 Ultra SCSI Cable assembly (optional)
7043/260 97H9322 Cable, Internal SCSI, 4-drop
277
7043/270 01K6497 Cable, Internal SCSI Pigtail
277 7044/170 41L6178 Cable, Internal SCSI, 7-drop
7044/270 97H9322 Cable, Internal SCSI, 4-drop
277
01K6497 Cable, Internal SCSI Pigtail
277 7046/B50 24L2667 Cable, internal SCSI
7236 93H6435 SCSI Cable
277
MediaStreamer 93H6629 SCSI ID Cable
277 7317/F3L 93H8972 Cable Internal SCSI, 3-drop
Generic SCSI Cable (external)
Note: For FRU part number refer to the
277 system unit’s service guide. If the cable is
after market refer to it’s service
documentation.
9076 SMP Thin/Wide 08J6105 Cable, Internal SCSI, 2-drop
277 Node 11J5177 Cable, Internal SCSI, 4-drop
08J6111 Alternate DASD Cabling
9076/ Power3 SMP 08J6105 Cable, Internal SCSI, 2-drop
277 Thin/Wide Node 11J5177 Cable, Internal SCSI, 4-drop
08J6111 Alternate DASD Cabling
277 9112/265 21P6655 SCSI Cable
PTC resistor has been tripped
Note: Refer to the PTC Tripping section in
279
“SCSI-2 Single-Ended Adapter PTC Failure
Isolation Procedure” on page 4 of this manual.
282 7017/S70 97H7696 System Backplane Assembly
282 7017/S7A 97H7696 System Backplane Assembly
7017/S80 23L7598 System Backplane Assembly
282
7017/S85
7025/6F0 04N4555 SCSI backplane
282 7025/6F1
7025/F80
7026/6H0 43L5274 CEC drawer backplane
282 7026/6H1
7026/H80

590 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
282 7026/M80 04N3023 CEC drawer backplane
282 7026/6M1 04N3524 CEC drawer backplane
282 7038/6M2 00P3876 System Backplane
282 7039/651 00P4603 System Backplane
7040/671 11P3046 System Backplane
282
7040/681
287 7017/S70 93H8714 I/O Drawer 3/4 Power Supply
287 7017/S7A 08L1336 I/O Drawer power supply
7017/S80 08L1336 I/O Drawer power supply
287
7017/S85
7026/6H0 11K0812 I/O drawer power supply
7026/6H1
287 7026/6M1
7026/H80
7026/M80
287 7040/61D 11P3582 I/O Drawer DCA
287 7311/D10 09P3354 AC Power Supply
287 7311/D20 53P4832 Power Supply
9076/ Power3 RIO 12K0446 Power Supply
287
Drawer 31L8752 Supervisor Card
289 7017/S70 07L7178 I/O Drawer 1/4 Power Supply
289 7017/S7A 08L1336 I/O Drawer Power supply
7017/S80 08L1336 I/O Drawer Power supply
289
7017/S85
7026/6H0 11K0812 I/O drawer power supply
7026/6H1
289 7026/6M1
7026/H80
7026/M80
289 7040/61D 11P3582 I/O Drawer DCA
289 7311/D10 09P3354 AC Power Supply
289 7311/D20 53P4832 Power Supply
9076/ Power3 RIO 12K0446 Power Card
289
Drawer 31L8752 Supervisor Card
Host - PCI Bridge problem
292
7017/S70 94H1268 I/O planar
292 7017/S7A 08L0103 I/O planar
7017/S80 08L1438 I/O planar
292
7017/S85
7024/E20 40H6616 CPU card (100 MHz)
292
03N3989 CPU card (233 MHz)

Chapter 37. Failing Function Codes (FFCs) 591


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7024/E30 73H3614 CPU card (133 MHz)
292 93H2431 CPU card (166 MHz)
03N3989 CPU card (233 MHz)
7025/6F0 43L5269 System board
292
7025/6F1
7025/F30 73H3614 CPU card (133 MHz)
292 93H2431 CPU card (166 MHz)
03N3989 CPU card (233 MHz)
7025/F40 11H7517 CPU card (166 MHz)
292
41L6111 CPU card (233 MHz)
292 7025/F50 41L5106 I/O board
292 7025/F80 43L5269 System board
7026/6H0 04N6228 RIO adapter
292 7026/6H1
7026/6M1
292 7026/B80 00P1859 I/O board
292 7026/H10 11H7517 CPU card (166 MHz)
292 7026/H50 41L5106 I/0 board
Host - PCI Bridge problem
292
7026/H70 08L0617 I/O planar
292 7026/H80 04N6228 RIO adapter
292 7026/M80 04N3687 CEC RIO adapter
7028/6C4 00P3166 CEC Backplane
292
7028/6E4
292 7038/6M2 00P4062 Service Processor/PCI Backplane
292 7039/651 00P4603 System Backplane
292 7040/61D 44P0199 !/O Planar
7028/6C1
292 09P2420 System Board
7028/6E1
7043/140 93H7142 166 MHz System board
93H7143 200 MHz System board
292
93H6023 233 MHz System board
93H9334 332 MHz System board
292 7043/150 41L5912 375 MHz System board
7043/240 11H7517 166 MHz Processor and Cache Card
292
41L6111 233 MHz Processor and Cache Card
292 7043/260 41L5511 I/O board
292 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
292
09P0037 System board, class B
292 7044/270 41L6013 I/O board

592 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
292 7046/B50 41L5912 375 MHz System board
292 7311/D10 09P5912 I/O Drawer Backplane
292 7311/D20 53P3472 PCI Planar
7317/F3L 73H3614 CPU card (133 MHz)
292 93H2431 CPU card (166 MHz)
03N3989 CPU card (233 MHz)
9076 SMP Thin/Wide 07L9718 CPU chassis system board
292 Node 41L6138 CPU chassis I/O planar
93H3316 I/O chassis connection card
9076/ Power3 SMP 08L1303 CPU chassis, system board (200 MHz)
Thin/Wide Node 08L0988 CPU chassis, system board (375 MHz)
292
03N2866 CPU chassis, I/O planar (200 MHz)
03N3368 CPU chassis, I/O planar (375 Mhz)
292 9112/265 09P2420 System Board
PCI - PCI Bridge problem
293 Note: If the type/model and FRU information
is not listed here, refer to FFC 221..
MPIC Interrupt Controller problem
294 Note: If the type/model and FRU information
is not listed here, refer to FFC 221..
295 PCI - ISA Bridge problem
Note: If the type/model and FRU information
is not listed here, refer to FFC 221..
PCI Device or Adapter problem The FRU can
296 only be identified by it’s location code
reported by diagnostics.
93H6055 Texture memory module for the GXT800P
297
Graphics Adapter
93H6057 Base memory module for the GXT800P
298
Graphics Adapter
93H5263 2-Port Multiprotocol adapter cable V.24
93H5264 2-Port Multiprotocol adapter cable V.35
2C3
93H5265 2-Port Multiprotocol adapter cable V.36
93H5267 2-Port Multiprotocol adapter cable X.21
7017/S70 System Bus Connector problem
2C4
97H7696 System Backplane Assembly
2C4 7017/S7A 97H7696 System Backplane Assembly
7017/S80 23L7598 System Backplane Assembly
2C4
7017/S85
7025/6F0 43L5269 System board
2C4
7025/6F1
2C4 7025/F50 07L9718 System board
2C4 7025/F80 43L5269 System board

Chapter 37. Failing Function Codes (FFCs) 593


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7026/6H0 43L5274 CEC drawer backplane
2C4
7026/6H1
2C4 7026/6M1 04N3524 CEC drawer backplane
2C4 7026/B80 08L988 System board
2C4 7026/H50 07L9718 System board
2C4 7026/H70 08L0988 System board
2C4 7026/H80 43L5274 CEC drawer backplane
2C4 7026/M80 04N3023 CEC drawer backplane
7028/6C1
2C4 09P2420 System Board
7028/6E1
7028/6C4 00P3166 CEC Backplane
2C4
7028/6E4
2C4 7038/6M2 09P3876 System Backplane
2C4 7039/651 00P4603 System Backplane
7040/671 11P3046 System Backplane
2C4
7040/681
2C4 7043/260 08L1303 System board
2C4 7043/270 08L0988 System board
7044/170 41L5721 System board, class A
2C4
09P0037 System board, class B
2C4 7044/270 08L0988 System board
9076 SMP Thin/Wide 07L9718 CPU chassis system board
2C4
Node
9076/ Power3 SMP 08L1303 CPU chassis, system board (200 MHz)
2C4
Thin/Wide Node 08L0988 CPU chassis, system board (375 MHz)
2C4 9112/265 09P2420 System Board
2C5 32 MB Memory Module problem
7017/S70 19H0289 32 MB Memory Module
2C5 7025/F50 07L7729 32 MB Memory Module
2C5 7026/H50 07L7729 32 MB Memory Module
2C5 7026/H70 07L7729 32 MB Memory Module
2C5 7043/260 42H2773 32 MB Memory Module

594 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7025/6F0 07L7729 32 MB memory module
7025/6F1 93H4702 128 MB memory module
07L9030 256 MB memory module
10L5417 512 MB memory module F/C 4131
(Cannot be mixed with F/C 4100 in a
quad or in a pair if memory DIMMs are
2C6
installed on a 1 way CPU card)
07L9758 512 MB memory module F/C 4100
(Cannot be mixed with F/C 4131 in a
quad or in a pair if memory DIMMs are
installed on a 1 way CPU card)
09P0335 1 GB memory module
2C6 7025/F50 128 MB Memory Module problem
93H4702 128 MB Memory Module
7025/F80 07L7729 32 MB memory module
93H4702 128 MB memory module
07L9030 256 MB memory module
10L5417 512 MB memory module F/C 4131
(Cannot be mixed with F/C 4100 in a
2C6 quad or in a pair if memory DIMMs are
installed on a 1 way CPU card)
07L9758 512 MB memory module F/C 4100
(Cannot be mixed with F/C 4131 in a
quad or in a pair if memory DIMMs are
installed on a 1 way CPU card)
7026/6H0 07L7729 32 MB memory module
7026/6H1 93H4702 128 MB memory module
07L9030 256 MB memory module
10L5417 512 MB memory module F/C 4131
(Cannot be mixed with F/C 4100 in
a quad or in a pair if memory
DIMMs are installed in a
2C6
1 way CPU card)
07L9758 512 MB memory module F/C 4100
(Cannot be mixed with F/C 4131 in
a quad or in a pair if memory
DIMMs are installed in a
1 way CPU card)
09P0335 1 GB memory module
7026/6M1 07L7729 32 MB memory module
93H4702 128 MB memory module
07L9030 256 MB memory module
10L5417 512 MB memory module F/C 4131
(Cannot be mixed with F/C 4100 in
2C6
an octal)
07L9758 512 MB memory module F/C 4100
(Cannot be mixed with F/C 4131 in
an octal)
09P0466 1 GB Memory module

Chapter 37. Failing Function Codes (FFCs) 595


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
2C6 7026/B80 93H4702 128 MB Memory Module
2C6 7026/H50 93H4702 128 MB Memory Module
2C6 7026/H70 93H4702 128 MB Memory Module
7026/H80 07L7729 32 MB memory module
93H4702 128 MB memory module
07L9030 256 MB memory module
10L5417 512 MB memory module F/C 4131
(Cannot be mixed with F/C 4100 in
a quad or in a pair if memory
DIMMs are installed in a
2C6
1 way CPU card)
07L9758 512 MB memory module F/C 4100
(Cannot be mixed with F/C 4131 in
a quad or in a pair if memory
DIMMs are installed in a
1 way CPU card)
09P0335 1 GB memory module
7026/M80 07L7729 32 MB memory module
93H4702 128 MB memory module
07L9030 256 MB memory module
10L5417 512 MB memory module F/C 4131
2C6 (Cannot be mixed with F/C 4100 in
an octal)
07L9758 512 MB memory module F/C 4100
(Cannot be mixed with F/C 4131 in
an octal)
93H4702 128 MB DIMM
7028/6C1
2C6 09P0550 256 MB DIMM
7028/6E1
09P0491 512 MB DIMM
7038/6M2 53P3226 512 MB Memory Module
2C6 53P3230 1 GB Memory Module
53P3232 2 GB Memory Module
7043/260 93H4702 128 MB Memory Module
2C6
7043/270
7044/170 93H4702 128 MB Memory Module
07L9030 256 MB Memory Module
2C6 09P0550 256 MB Memory Module
07L9758 512 MB Memory Module
09P0491 512 MB Memory Module
2C6 7044/270 93H4702 128 MB Memory Module
9076/ Power3 SMP 93H4702 128 MB Memory Module
2C6
High Node
09P0550 256 MB DIMM
2C6 9112/265
09P0491 512 MB DIMM

596 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
Base Memory Card problem
2C7 7017/S70 93H7689 Base Memory Card (LH)
93H7688 Base Memory Card (RH)
7025/6F0 04N4808 Base memory card
2C7
7025/6F1 44H8167 Memory card filler
2C7 7025/F50 93H2641 Base Memory Card
7025/F80 04N4808 Base memory card
2C7
44H8167 Memory card filler
7026/6H0 04N4808 Memory riser card
2C7
7026/6H1 44H8167 Memory card filler
2C7 7026/6M1 04N3033 Memory riser card
2C7 7026/B80 07L7065 Base Memory Card
2C7 7026/H50 93H2641 Base Memory Card
2C7 7026/H70 07L7065 Base Memory Card
7026/H80 04N4808 Memory riser card
2C7
44H8167 Memory card filler
2C7 7026/M80 04N3033 Memory riser card
2C7 7038/6M2 53P4953 Processor Card
7043/260 07L7065 Base Memory Card
2C7
7043/270
2C7 7044/270 07L7065 Base Memory Card
9076 SMP Thin/Wide 93H2641 Base Memory Card
2C7
Node
9076/ Power3 SMP 07L7065 Base Memory Card
2C7
Thin/Wide Node
9076/ Power3 SMP 07L6608 Base Memory Card
2C7
High Node
Mezzanine Bus problem
2C8
7017/S70 94H1268 I/O planar
2C8 7017/S7A 08L0103 I/O planar
7017/S80 08L1438 I/O planar
2C8
7017/S85
7025/6F0 43L5269 System board
2C8
7025/6F1
7025/F50 07L9718 System board
2C8
41L5106 I/O board
2C8 7025/F80 43L5269 System board
7026/6H0 04N6228 RIO adapter
2C8 7026/6H1 41L5560 Primary I/O backplane
7026/6M1 41L5561 Secondary I/O backplane

Chapter 37. Failing Function Codes (FFCs) 597


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7026/B80 08L0988 System board
2C8
00P1859 I/O board
7026/H50 07L9718 System board
2C8
1L5106 I/O board
7026/H70 08L0988 System board
2C8
03N2797 I/O board
7026/H80 04N6228 RIO adapter
2C8 41L5560 Primary I/O backplane
41L5561 Secondary I/O backplane
7026/M80 04N6228 RIO adapter
2C8 41L5560 Primary I/O backplane
41L5561 Secondary I/O backplane
7028/6C1
2C8 09P2420 System Board
7028/6E1
7028/6C4 00P3166 CEC Backplane
2C8
7028/6E4 09P2702 PCI Riser Card
2C8 7038/6M2 00P4062 Service Processor/PCI Backplane
2C8 7039/651 00P4603 System Backplane
2C8 7040/61D 11P2623 I/O Planar
7043/260 08L1303 System board
2C8
03N2443 I/O board
7043/270 08L0988 System board
2C8
41L6013 I/O board
7044/270 08L0988 System board
2C8
41L6013 I/O board
2C8 7311/D10 09P5921 I/O Drawer Backplane
2C8 7311/D20 53P3472 PCI Planar
9076 SMP Thin/Wide 07L9718 CPU chassis system board
Node 41L6138 CPU chassis I/O planar
2C8
93H3316 I/O Chassis connection card
31L7766 SP Switch MX
9076/ Power3 SMP 08L1303 CPU chassis, system board (200 MHz)
Thin/Wide Node 08L0988 CPU chassis, system board (375 MHz)
03N2866 CPU chassis, I/O planar (200 MHz)
2C8
03N3368 CPU chassis, I/O planar (375 MHz)
07L8531 I/O Expansion Card
31L7766 SP Switch MX
2C8 9112/265 09P2420 System Board
PCI Bus problem
2C9
7017/S70 94H1268 I/O planar
2C9 7017/S7A 08L0103 I/O planar

598 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7017/S80 08L1438 I/O planar
2C9
7017/S85
7024/E20 93H4808 System board
2C9
7024/E30
7025/6F0 43L5269 System board
2C9
7025/6F1
2C9 7025/F30 93H8371 System board
2C9 7025/F40 93H8652 System board
2C9 7025/F50 41L5106 I/O board
2C9 7025/F80 43L5269 System board
7026/6H0 04N6228 RIO adapter
2C9 7026/6H1 41L5560 Primary I/O backplane
7026/6M1 41L5561 Secondary I/O backplane
2C9 7026/B80 00P1859 I/O board
2C9 7026/H10 93H8652 System board
2C9 7026/H50 41L5106 I/O board
PCI Bus problem
2C9
7026/H70 03N2797 I/O board
7026/H80 04N6228 RIO adapter
2C9 41L5560 Primary I/O backplane
41L5561 Secondary I/O backplane
7026/M80 04N6228 RIO adapter
2C9 41L5560 Primary I/O backplane
41L5561 Secondary I/O backplane
7028/6C1
2C9 09P2420 System Board
7028/6E1
7028/6C4 09P2702 PCI Riser Card
2C9
7028/6E4
2C9 7038/6M2 00P4062 Service Processor/PCI Backplane
2C9 7039/651 00P4603 System Backplane
2C9 7040/61D 11P2623 I/O Planar
7043/140 93H7142 166 MHz System board
93H7143 200 MHz System board
2C9
93H6023 233 MHz System board
93H9334 332 MHz System board
2C9 7043/150 41L5912 375 MHz System board
2C9 7043/240 11H7516 166 MHz System board
2C9 7043/260 03N2443 I/O board
2C9 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
2C9
09P0037 System board, class B

Chapter 37. Failing Function Codes (FFCs) 599


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
2C9 7044/270 41L6013 I/O board
2C9 7046/B50 41L5912 375 MHz System board
2C9 7311/D10 09P592 I/O Drawer Backplane
2C9 7311/D20 53P3472 PCI Planar
2C9 7317/F3L 93H8371 System board
9076 SMP Thin/Wide 41L6138 I/O planar
Node 93H3316 Expansion I/O connection card
2C9 93H3202 PCI Expansion I/O planar
Note: Suspect planar associated with the
failing device.
9076/ Power3 SMP 08L1303 CPU chassis, system board (200 MHz)
Thin/Wide Node 08L0988 CPU chassis, system board (375 MHz)
03N2866 CPU chassis, I/O planar (200 MHz)
2C9
03N3368 CPU chassis, I/O planar (375 MHz)
07L8531 I/O Expansion Card
31L7766 SP Switch MX
9076/ Power3 SMP 11K0571 NIO Planar
2C9
High Node
9076/ Power3 RIO 05N5005 RIO Planar
2C9
Drawer
2C9 9112/265 09P2420 System Board
2CC 09P0335 1 GB Memory Module
07L9030 256 MB Memory Module
2CD
09P0550 256 MB Memory Module
11K9758 512 MB Memory Module
2CE
09P0491 512 MB Memory Module
2D0 ISA adapter or integrated device
ISA Bus problem
2D1
7025/F50 41L5106 I/O board
2D1 7026/B80 00P1859 I/O board
2D1 7026/H50 41L5106 I/O board
2D1 7026/H70 30N2797 I/O board
7028/6C1
2D1 09P2420 System Board
7028/6E1
7028/6C4 00P3166 CEC Backplane
2D1
7028/6E4
2D1 7043/260 03N2443 I/O board
2D1 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
2D1
09P0037 System board, class B
2D1 7044/270 41L6013 I/O board

600 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
2D1 9112/265 09P2420 System Board
Mezzanine Bus Arbiter problem
2D2
7017/S70 94H1268 I/O planar
2D2 7017/S7A 08L0103 I/O planar
7017/S80 08L1438 I/O planar
2D2
7017/S85
7025/6F0 43L5269 System board
2D2
7025/6F1
2D2 7025/F50 41L5106 I/O board
2D2 7025/F80 43L5269 System board
7026/6H0 04N6228 RIO adapter
2D2 7026/6H1 41L5560 Primary I/O backplane
7026/6M1 41L5561 Secondary I/O backplane
2D2 7026/B80 00P1859 I/O board
2D2 7026/H50 41L5106 I/O board
2D2 7026/H70 03N2797 I/O board
7026/H80 04N6228 RIO adapter
2D2 41L5560 Primary I/O backplane
41L5561 Secondary I/O backplane
7026/M80 04N6228 RIO adapter
2D2 41L5560 Primary I/O backplane
41L5561 Secondary I/O backplane
7028/6C1
2D2 09P2420 System Board
7028/6E1
7028/6C4 09P2702 PCI Riser Card
2D2
7028/6E4
2D2 7038/6M2 00P4062 Service Processor/PCI Backplane
2D2 7039/651 00P4603 System Backplane
2D2 7040/61D 11P2623 I/O Planar
2D2 7043/260 03N2443 I/O board
2D2 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
2D2
09P0037 System board, class B
2D2 7044/270 41L6013 I/O board
2D2 7311/D10 09P5921 I/O Drawer Backplane
2D2 7311/D20 53P3472 PCI Planar
9076 SMP Thin/Wide 07L9718 CPU chassis system board
2D2
Node
9076/ Power3 SMP 08L1303 System board (200 MHz)
2D2
Thin/Wide Node 08L0988 System board (375 MHz)

Chapter 37. Failing Function Codes (FFCs) 601


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
9076/ Power3 SMP 11K0571 NIO planar
2D2
High Node
9076/ Power3 RIO 05N5005 RIO planar
2D2
Drawer
2D2 9112/265 09P2420 System Board
03N3523 Service processor card problem
2D3 7017/S70
Service Processor Card
2D3 7017/S7A 03N3523 Service Processor Card
7017/S80 11K0301 Service Processor Card
2D3
7017/S85
7025/6F0 43L5269 System board
2D3
7025/6F1
7025/F50 08L0442 Service Processor
Note: The Service Processor can fail
diagnostics if the firmware levels between the
system and service processor are not
compatible. Check the levels of the system
2D3 and service processor firmware. Compatible
levels are listed in update package
documentation and in RETAIN. If the firmware
levels are compatible and the problem
persists, then replace the Service Processor
card.
2D3 7025/F80 43L5269 System board
7026/6H0 41L5560 Primary I/O drawer backplane
2D3 7026/6H1
7026/6M1
2D3 7026/B80 00P1859 I/O board
7026/H50 08L0449 Service Processor
Note: The Service Processor can fail
diagnostics if the firmware levels between the
system and service processor are not
compatible. Check the levels of the system
2D3 and service processor firmware. Compatible
levels are listed in update package
documentation and in RETAIN. If the firmware
levels are compatible and the problem
persists, then replace the Service Processor
card.
2D3 7026/H70 03N2797 I/O board
7026/H80 41L5560 Primary I/O drawer backplane
2D3
7026/M80
7028/6C1
2D3 09P2420 System Board
7028/6E1

602 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7028/6C4 00P3166 CEC Backplane
2D3
7028/6E4
2D3 7038/6M2 00P4062 Service Processor/PCI Backplane
2D3 7039/651 09P6222 Service Processor Card
2D3 7039/651 00P4603 System Backplane
7040/671 09P2435 Primary I/O Book
2D3
7040/681
2D3 7043/260 03N2443 I/O board
2D3 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
2D3
09P0037 System board, class B
2D3 7044/270 41L6013 I/O board
9076 SMP Thin/Wide 08L0442 Service Processor
Node Note: The Service Processor can fail
diagnostics if the firmware levels between the
system and service processor are not
compatible. Check the levels of the system
2D3 and service processor firmware. Compatible
levels are listed in update package
documentation and in RETAIN. If the firmware
levels are compatible and the problem
persists, then replace the Service Processor
card.
9076/ Power3 SMP 03N2866 I/O planar (200 MHz)
2D3
Thin/Wide Node 03N3368 I/O planar (375 Mhz)
9076/ Power3 SMP 11K0571 NIO planar
2D3
High Node
2D3 9112/265 09P2420 System Board
System/SP Interface Logic problem
2D4
7017/S70 94H1268 I/O planar
2D4 7017/S7A 08L0103 I/O planar
7017/S80 08L1438 I/O planar
2D4
7017/S85
7025/6F0 43L5269 System board
2D4
7025/6F1
2D4 7025/F50 41L5106 I/O board
2D4 7025/F80 43L5269 System board
7026/6H0 41L5560 Primary I/O drawer backplane
2D4 7026/6H1
7026/6M1
2D4 7026/B80 00P1859 I/O board
2D4 7026/H50 41L5106 I/O board

Chapter 37. Failing Function Codes (FFCs) 603


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
2D4 7026/H70 03N2797 I/O board
7026/H80 41L5560 Primary I/O drawer backplane
2D4
7026/M80
7028/6C1
2D4 09P2420 System Board
7028/6E1
7028/6C4 00P3166 CEC Backplane
2D4
7028/6E4
2D4 7038/6M2 00P4062 Service Processor/PCI Backplane
2D4 7039/651 09P6222 Service Processor Card
2D4 7039/651 09P6222 Service Processor Card
7040/671 09P2435 Primary I/O Book
2D4
7040/681
2D4 7043/260 08L0633 I/O board
2D4 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
2D4
09P0037 System board, class B
2D4 7044/270 41L6013 I/O board
9076 SMP Thin/Wide 41L6138 I/O planar
2D4
Node
9076/ Power3 SMP 03N2866 I/O planar (200 MHz)
2D4
Thin/Wide Node 03N3368 /O planar (375 Mhz)
9076/ Power3 SMP 11K0571 NIO planar
2D4
High Node
2D4 9112/265 09P2420 System Board
SP Primary I/O bus problem
2D5 7017/S70 03N3523 Service Processor Card
94H1268 I/O planar
7017/S7A 03N3523 Service Processor Card
2D5
08L0103 I/O planar
7017/S80 11K0301 Service Processor Card
2D5
7017/S85 08L1438 I/O planar
7025/6F0 43L5269 System board
2D5
7025/6F1
7025/F50 41L5106 I/O board
2D5
08L0442 Service Processor
2D5 7025/F80 43L5269 System board
7026/6H0 41L5560 Primary I/O drawer backplane
2D5 7026/6H1
7026/6M1
2D5 7026/B80 00P1859 I/O board

604 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7026/H50 41L5106 I/O board
2D5
08L0449 Service Processor
2D5 7026/H70 03N2797 I/O board
7026/H80 41L5560 Primary I/O drawer backplane
2D5
7026/M80
7028/6C1
2D5 09P2420 System Board
7028/6E1
7028/6C4 00P3166 CEC Backplane
2D5
7028/6E4
2D5 7038/6M2 00P4062 Service Processor/PCI Backplane
2D5 7039/651 09P6222 Service Processor Card
2D5 7039/651 09P6222 Service Processor Card
7040/671 09P2435 Primary I/O Book
2D5
7040/681
2D5 7043/260 03N2443 I/O board
2D5 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
2D5
09P0037 System board, class B
2D5 7044/270 41L6013 I/O board
9076 SMP Thin/Wide 41L6138 I/O planar
2D5
Node
9076/ Power3 SMP 03N2866 I/O planar (200 MHz)
2D5
Thin/Wide Node 03N3368 I/O planar (375 Mhz)
9076/ Power3 SMP 11K0571 NIO planar
2D5 High Node 03N4184 System planar
07L6608 Base memory card
2D5 9112/265 09P2420 System Board
2D6 7017/S70 03N3523 Service Processor Card
2D6 7017/S7A 03N3523 Service Processor Card
7017/S80 11K0301 Service Processor Card
2D6
7017/S85
7025/6F0 43L5269 System board
2D6
7025/6F1
2D6 7025/F80 43L5269 System board
7026/6H0 41L5560 Primary I/O drawer backplane
7026/6H1
2D6 7026/6M1
7026/H80
7026/M80
7028/6C4 00P3166 CEC Backplane
2D6
7028/6E4

Chapter 37. Failing Function Codes (FFCs) 605


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
2D6 7039/651 09P6222 Service Processor Card
7040/671 09P2435 Primary I/O Book
2D6
7040/681
9076/ Power3 SMP 11K0571 NIO planar
2D6
High Node
7025/6F0 43L5269 System board
2D7
7025/6F1
2D7 7026/6M1 24L1089 Primary I/O Operator Panel
VPD Module problem
2D7
7025/F50 93H2922 Operator Panel
2D7 7025/F80 43L5269 System board
2D7 7026/B80 00P1859 I/O board
2D7 7026/H50 93H2922 Operator Panel
2D7 7026/H70 41L6006 Operator Panel
7026/H70 24L1089 Primary I/O Operator Panel
2D7
7026/M80
7028/6C1
2D7 09P2420 System Board
7028/6E1
7028/6C4 00P3210 Operator Panel
2D7
7028/6E4
2D7 7038/6M2 53P4103 Operator Panel
7040/671
2D7 24L1089 Operator Panel
7040/681
2D7 7043/260 03N2443 I/O board
2D7 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
2D7
09P0037 System board, class B
2D7 7044/270 41L6013 I/O board
9076 SMP Thin/Wide 41L6138 I/O planar
2D7
Node
9076/ Power3 SMP 03N2866 I/O planar (200 MHz)
2D7
Thin/Wide Node 03N3368 I/O planar (375 Mhz)
9076/ Power3 SMP 11K0571 NIO planar (VPD module)
2D7
High Node
2D7 9112/265 09P2420 System Board
Power Controller problem
2D9
7017/S70 94H1268 I/O planar
2D9 7017/S7A 08L0103 I/O planar
7017/S80 08L1438 I/O planar
2D9
7017/S85

606 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7025/6F0 43L5269 System board
2D9
7025/6F1
2D9 7025/F50 41L5106 I/O board
2D9 7025/F80 43L5269 System board
7026/6H0 41L5560 Primary I/O drawer backplane
2D9 7026/6H1 41L5561 Secondary I/O drawer backplane
7026/6M1
2D9 7026/B80 00P1859 I/O board
2D9 7026/H50 41L5106 I/O board
2D9 7026/H70 03N2797 I/O board
7026/H80 41L5560 Primary I/O drawer backplane
2D9
7026/M80 41L5561 Secondary I/O drawer backplane
7028/6C1
2D9 09P2420 System Board
7028/6E1
7028/6C4 09P2702 PCI Riser Card
2D9
7028/6E4
2D9 7038/6M2 00P4062 Service Processor/PCI Backplane
7040/61R 11P1598 Bulk Power Controller (BPC)
2D9
7040/W42
2D9 7043/260 03N2443 I/O board
2D9 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
2D9
09P0037 System board, class B
2D9 7044/270 41L6013 I/O board
2D9 7311/D10 09P5921 I/O Drawer Backplane
2D9 7311/D20 53P3472 PCI Planar
9076 SMP Thin/Wide 41L6138 I/O planar
2D9
Node
9076/ Power3 SMP 03N2866 I/O planar (200 MHz)
2D9
Thin/Wide Node 03N3368 I/O planar (375 Mhz)
9076/ Power3 SMP 11K0571 NIO planar
2D9
High Node 05N5775 Supervisor card
2D9 9112/265 09P2420 System Board
Fan Sensor problem
2E0
7017/S70 94H1268 I/O planar
2E0 7017/S7A 93H8686 Fan monitoring control card
7017/S80 93H8686 Fan monitoring control card
2E0
7017/S85 97H9465 Power Distribution Board
7025/6F0 43L5269 System board
2E0
7025/6F1

Chapter 37. Failing Function Codes (FFCs) 607


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
2E0 7025/F50 41L5106 I/O board
2E0 7025/F80 43L5269 System board
7026/6H0 11K1107 SPCN fan control card
2E0 7026/6H1 41L5415 Power distribution board
7026/6M1 41L5560 Primary I/O backplane
2E0 7026/B80 00P1859 I/O board
2E0 7026/H50 93H8686 Fan Monitoring Control Card
2E0 7026/H70 93H8686 Fan Monitoring Control Card
7026/H80 11K1107 SPCN fan control card
2E0 7026/M80 41L5415 Power distribution board
41L5560 Primary I/O backplane
7028/6C1
2E0 09P2420 System Board
7028/6E1
7028/6C4 00P3166 CEC Backplane
2E0
7028/6E4
2E0 7038/6M2 00P4062 Service Processor/PCI Backplane
2E0 7039/651 09P6222 Service Processor Card
7040/61R 11P1598 Bulk Power Controller (BPC)
2E0
7040/W42
7040/671 09P2435 Primary I/O Book
2E0
7040/681
2E0 7043/260 03N0633 I/O board
2E0 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
2E0
09P0037 System board, class B
2E0 7044/270 41L6013 I/O board
2E0 7311/D10 09P5921 I/O Drawer Backplane
2E0 7311/D20 53P3472 PCI Planar
9076 SMP Thin/Wide 41L6138 I/O planar
2E0
Node
9076/ Power3 SMP 03N2866 I/O planar (200 MHz)
2E0
Thin/Wide Node 03N3368 I/O planar (375 Mhz)
9076/ Power3 SMP 12K0451 Fan control card
2E0
High Node
9076/ Power3 RIO 31L8752 Supervisor card
2E0
Drawer 05N5005 RIO planar
2E0 9112/265 09P2420 System Board
Thermal Sensor problem
2E1
7017/S70 94H1268 I/O planar
2E1 7017/S7A 08L0103 I/O planar

608 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7017/S80 08L1438 I/O planar
2E1
7017/S85
2E1 7024 93H4808 System board
7025/6F0 43L5269 System board
2E1
7025/6F1
2E1 7025/F30 93H8371 System board
2E1 7025/F40 93H8652 System board
2E1 7025/F50 41L5106 I/O board
2E1 7025/F80 43L5269 System board
7026/6H0 41L5560 Primary I/O backplane
7026/6H1 41L5561 Secondary I/O backplane
2E1
7026/6M1 24L1089 Primary I/O drawer operator panel
24L0955 Secondary I/O drawer operator panel
2E1 7026/B80 00P1859 I/O board
2E1 7026/H10 93H8652 System board
2E1 7026/H50 41L5106 I/O board
2E1 7026/H70 03N2797 I/O board
7026/H80 41L5560 Primary I/O backplane
7026/M80 41L5561 Secondary I/O backplane
2E1
24L1089 Primary I/O drawer operator panel
24L0955 Secondary I/O drawer operator panel
7028/6C1
2E1 09P2420 System Board
7028/6E1
7028/6C4 00P3210 Operator Panel
2E1
7028/6E4
2E1 7038/6M2 53P4103 Operator Panel
2E1 7039/651 00P4603 System Backplane
2E1 7040/61D 11P2623 I/O Planar
Thermal Sensor problem
7043/140 93H7142 166 MHz System board
2E1 93H7143 200 MHz System board
93H6023 233 MHz System board
93H9334 332 MHz System board
2E1 7043/150 41L5912 375 MHz system board
2E1 7043/240 11H7516 System board
2E1 7043/260 03N2443 I/O board
2E1 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
2E1
09P0037 System board, class B
2E1 7044/270 41L6013 I/O board

Chapter 37. Failing Function Codes (FFCs) 609


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
2E1 7046/B50 41L5912 375 MHz System board
2E1 7311/D10 09P5921 I/O Drawer Backplane
2E1 7311/D20 53P3472 PCI Planar
2E1 7317/F3L 93H8371 System board
9076 SMP Thin/Wide 41L6138 I/O planar
2E1
Node
9076/ Power3 SMP 03N2866 I/O planar (200 MHz)
2E1
Thin/Wide Node 03N3368 I/O planar (375 Mhz)
9076/ Power3 SMP 03N4184 System planar (inlet)
2E1
High Node 11K0571 NIO planar (outlet)
9076/ Power3 RIO 12K0446 Power Supply
2E1 Drawer 05N5005 RIO planar (midrange)
31L8752 Supervisor card
2E1 9112/265 09P2420 System Board
Voltage Sensor problem
2E2
7017/S70 94H1268 I/O planar
2E2 7017/S7A 08L0103 I/O planar
7017/S80 08L1438 I/O planar
2E2
7017/S85
7025/6F0 43L5269 System board
2E2
7025/6F1
2E2 7025/F50 41L5106 I/O board
2E2 7025/F80 43L5269 System board
7026/6H0 41L5415 Power distribution board
2E2 7026/6H1
7026/6M1
2E2 7026/B80 00P1859 I/O board
2E2 7026/H50 41L5106 I/O board
2E2 7026/H70 03N2797 I/O board
7026/H80 41L5415 Power distribution board
2E2
7026/M80
7028/6C1
2E2 09P2420 System Board
7028/6E1
7028/6C4 00P3166 CEC Backplane
2E2
7028/6E4
2E2 7038/6M2 00P4062 Service Processor/PCI Backplane
2E2 7039/651 00P4603 Service Backplane
2E2 7040/61D 11P2623 I/O Planar
2E2 7043/260 03N2443 I/O board
2E2 7043/270 41L6013 I/O board

610 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7044/170 41L5721 System board, class A
2E2
09P0037 System board, class B
2E2 7044/270 41L6013 I/O board
2E2 7311/D10 09P5921 I/O Drawer Backplane
2E2 7311/D20 53P3472 PCI Planar
9076 SMP Thin/Wide 41L6138 I/O planar
2E2
Node 46H9165 I/O Expansion Interposer Card
9076/ Power3 SMP 03N2866 I/O planar (200 MHz)
2E2 Thin/Wide Node 03N3368 I/O planar (375 Mhz)
46H9165 I/O Expansion Interposer Card
9076/ Power3 SMP 11K0571 NIO Planar 3.3V, +5V, 5SB, +12V, -12V
2E2 High Node 03N4184 System Planar 2.5V, 3.3V
11K0198 CPU Card 1.8V, 2.5V
9076/ Power3 RIO 05N5005 RIO planar
2E2
Drawer
2E2 9112/265 09P2420 System Board
Serial Port Controller problem
2E3
7017/S70 03N3523 Service Processor Card
2E3 7017/S7A 03N3523 Service Processor Card
7017/S80 11K0301 Service Processor Card
2E3
7017/S85
7025/6F0 43L5269 System board
2E3
7025/6F1
2E3 7025/F50 41L5106 I/O board
2E3 7025/F80 43L5269 System board
7026/6H0 41L5560 Primary I/O drawer backplane
2E3 7026/6H1
7026/6M1
2E3 7026/B80 00P1859 I/O board
2E3 7026/H50 41L5106 I/O board
2E3 7026/H70 03N2797 I/O board
7026/H80 41L5560 Primary I/O drawer backplane
2E3
7026/M80
7028/6C1
2E3 09P2420 System Board
7028/6E1
7028/6C4 00P3166 CEC Backplane
2E3
7028/6E4
2E3 7038/6M2 00P4062 Service Processor/PCI Backplane
2E3 7039/651 09P6222 Service Processor Card
7040/671 09P2435 Primary I/O Book
2E3
7040/681

Chapter 37. Failing Function Codes (FFCs) 611


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
2E3 7043/260 03N2443 I/O board
2E3 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
2E3
09P0037 System board, class B
2E3 7044/270 41L6013 I/O board
9076 SMP Thin/Wide 41L6138 I/O planar
2E3 Node 11J4000 Supervisor card
11J5197 Power/supervisor interposer cable
9076/ Power3 SMP 03N2866 I/O planar (200 MHz)
Thin/Wide Node 03N3368 I/O planar (375 MHz)
2E3
11J4000 Supervisor card
11J5197 Power/supervisor interposer cable
9076/ Power3 SMP 11K0571 NIO planar
2E3
High Node
2E3 9112/265 09P2420 System Board
JTAG/COP Controller problem
2E4
7017/S70 03N3523 Service Processor Card
2E4 7017/S7A 03N3523 Service Processor Card
7017/S80 11K0301 Service Processor Card
2E4
7017/S85
7025/6F0 43L5269 System board
2E4
7025/6F1
2E4 7025/F50 41L5106 I/O board
2E4 7025/F80 43L5269 System board
7026/6H0 41L5560 Primary I/O drawer backplane
2E4 7026/6H1
7026/6M1
2E4 7026/B80 00P1859 I/O board
2E4 7026/H50 41L5106 I/O board
2E4 7026/H70 03N2797 I/O board
7026/H80 41L5560 Primary I/O drawer backplane
2E4
7026/M80
7028/6C1
2E4 09P2420 System Board
7028/6E1
7028/6C4 00P3166 CEC Backplane
2E4
7028/6E4
2E2 7038/6M2 00P4062 Service Processor/PCI Backplane
2E4 7039/651 09P6222 Service Processor Card
7040/671 09P2435 Primary I/O Book
2E4
7040/681
2E4 7043/260 03N2443 I/O board

612 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
2E4 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
2E4
09P0037 System board, class B
2E4 7044/270 41L6013 I/O board
9076 SMP Thin/Wide 41L6138 I/O planar
2E4
Node
9076/ Power3 SMP 03N2866 I/O planar (200 MHz)
2E4
Thin/Wide Node 03N3368 I/O planar (375 Mhz)
9076/ Power3 SMP 11K0571 NIO Planar (JTAG)
2E4
High Node 03N4184 System Planar
2E4 9112/265 09P2420 System Board
2E6 40H6595 PCI Differential Ultra SCSI Adapter (4-L)
7017/S80 11K0671 PCI Universal Differential Ultra SCSI Adapter
7017/S85 (4-U)
7028/6C1
7028/6E1
7028/6C4
2E6 7028/6E4
7040/61D
7043/270
7044/170
7044/270
7046/B50
2E6 7311/D10 09P5921 I/O Drawer Backplane
2E6 7311/D20 53P3472 PCI Planar
2E7 Generic PCI SCSI Adapter
7025/6F0 04N5353 1-way processor card (600 MHz)
2E8 23L7785 2-way processor card (667 MHz)
23L7794 4-way processor card (667 MHz)
7025/6F1 04N5353 1-way processor card (600 MHz)
23L7785 2-way processor card (667 MHz)
2E8
23L7794 4-way processor card (667 MHz)
23L7799 6-way processor card (667 MHz)
2E8 7025/F40 11H7517 166 MHz Processor and Cache card
7025/F80 04N4765 1-way processor card
03P0062 2-way processor card
2E8
03P0070 4-way processor card
03P0085 6-way processor card
7026/6M1 04N6698 2-way processor card (500 MHz)
2E8 21P6381 2-way processor card (750 MHz)
21P6383 4-way processor card (750 MHz)

Chapter 37. Failing Function Codes (FFCs) 613


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7026/B80 09P0399 Processor card (375 Mhz, one-way)
09P0143 Processor card (375 Mhz, two-way,
8 M L2)
2E8 09P0406 Processor card (375 Mhz, two-way,
4 M L2)
09P4478
Processor Card (450 Mhz, two-way)
2E8 7026/H10 11H7517 166 MHz Processor and Cache card
7026/M80 04N6930 2-way processor card
2E8
04N6931 4-way processor card
7028/6C1
2E8 09P2420 System Board
7028/6E1
7028/6C4 00P2974 Processor Card, 1.0 GHz 1-way
2E8
7028/6E4 00P2977 Processor Card, 1.0 GHz 2-way
2E8 7038/6M2 53P4953 Processor Card
7039/651 44P1542 1.3 GHz 4-way MCM with VPD Card
2E8
44P1544 1.1 GHz 8-way MCM with VPD Card
7040/671 03N3229 1.1 GHz 4-way MCM with VPD Card
2E8
09P3217 1.1 GHz 8-way MCM with VPD Card
7040/681 03N3223 1.3 GHz 4-way MCM with VPD Card
03N3228 1.3 GHz 8-way MCM with VPD Card
2E8
03N3229 1.1 GHz 4-way MCM with VPD Card
09P3217 1.1 GHz 8-way MCM with VPD Card
7043/240 11H7517 166 MHz Processor and Cache card
2E8
41L6111 233 MHz Processor and Cache card
7043/270 11K0171 CPU card (375 MHz one-way)
2E8
7044/270 11K0218 CPU card (375 MHz two-way)
2E8 9112/265 09P2420 System Board
301 7017/S70 90H9831 Memory 128 MB Card
301 7017/S7A 90H9831 Memory 128 MB Card
302 7017/S70 90H9834 Memory 256 MB Card
302 7017/S7A 90H9834 Memory 256 MB Card
7017/S80 23L7566 Memory 256 MB Card
302
7017/S85
7028/6C4 09P2705 Memory Module 256 MB
302
7028/6E4
303 7017/S70 90H9837 512 MB Memory Card
303 7017/S7A 90H9837 512 MB Memory Card
7017/S80 23L7570 512 MB Memory Card
303
7017/S85
7028/6C4 09P2706 Memory Module 512 MB
303
7028/6E4

614 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
304 7017/S70 97H6226 1 GB Memory Card
304 7017/S7A 97H6226 1 GB Memory Card
7017/S80 23L7577 1 GB Memory Card
7017/S85 04N4994 Note: 23Lxxxx and 04Nxxxx memory cards
304
cannot be mixed. Replace bad FRUs with
FRUs that have the same part number.
7028/6C4 09P2707 Memory Module 1GB
304
7028/6E4
305 7017/S7A 97H6244 2 GB Memory Card
7017/S80 23L7589 2 GB Memory Card
7017/S85 04N5004 Note: 23Lxxxx and 04Nxxxx memory cards
305
cannot be mixed. Replace bad FRUs with
FRUs that have the same part number.
7028/6C4 53P3232 Memory Module 2GB
305
7028/6E4
7017/S70 90H9795 Remote I/O cable (2 meter)
306 21H7643 Remote I/O cable (6 meter)
21H7377 Remote I/O cable (15 meter)
7017/S7A 90H9795 Remote I/O cable (2 meter)
306 21H7643 Remote I/O cable (6 meter)
21H7377 Remote I/O cable (15 meter)
7017/S80 90H9795 Remote I/O cable (2 meter)
306 7017/S85 21H7643 Remote I/O cable (6 meter)
21H7377 Remote I/O cable (15 meter)
7026/6H0 44L0005 Remote I/O cable (3 meter)
7026/6H1 97H7490 Remote I/O cable (6 meter)
306 7026/6M1 04N7014 Remote I/O cable (15 meter)
7026/H80
7026/M80
7038/6M2 09P2631 Remote I/O-G Cable ( 1 meter)
306 09P2632 Remote I/O-G Cable (4 meter)
09P2633 Remote I/O-G Cable (10 meter)
7039/651 09P2631 Remote I/O-G Cable (1 meter)
306 09P2632 Remote I/O-G Cable (4 meter)
09P2633 Remote I/O-G Cable (10 meter)
7039/651 23L3080 Remote I/O Cable 3-Meter
306 7040/671 44H8873 Remote I/O Cable 6-Meter
7040/681 44H9137 Remote I/O Cable 15-Meter
9076/ Power3 SMP 90H9795 Remote I/O cable (2 meter)
306
High Node 21H7377 Remote I/O cable (15 meter)
Expansion Unit Logic problem
307
7017/S70 94H1268 I/O planar
307 7017/S7A 08L0103 I/O planar

Chapter 37. Failing Function Codes (FFCs) 615


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7017/S80 08L1438 I/O planar
307
7017/S85
7026/6H0 41L5560 Primary I/O backplane
7026/6H1 41L5561 Secondary I/O backplane
307 7026/6M1
7026/H80
7026/M80
7028/6C4 00P3166 CEC Backplane
307
7028/6E4
307 7040/61D 11P2623 I/O Planar
307 7311/D10 09P5921 I/O Drawer Backplane
307 7311/D20 53P3472 PCI Planar
I/O Bridge problem
308
7017/S70 97H7696 System backplane Assembly
308 7017/S7A 97H7696 System Backplane Assembly
7017/S80 23L7598 System Backplane Assembly
308
7017/S85
7025/6F0 43L5269 System board
308
7025/6F1
308 7025/F80 43L5269 System board
7026/6H0 43L5274 CEC backplane
308
7026/6H1
308 7026/6M1 04N3867 CEC RIO adapter card
308 7026/H80 43L5274 CEC backplane
308 7026/M80 04N3867 CEC RIO adapter card
7028/6C4 00P3166 CEC Backplane
308
7028/6E4
308 7038/6M2 00P4062 Service Processor/PCI Backplane
308 7039/651 09P6222 Service Processor Card
7040/671 11P2623 Primary I/O Book
308
7040/681
23L7595 4 GB Memory Card
04N5011 Note: 23Lxxxx and 04Nxxxx memory cards
30A
cannot be mixed. Replace bad FRUs with
FRUs that have the same part number.
30B 04N5531 8 GB Memory Card
440 25L3101 9.1 GB Ultra SCSI Disk Drive only
440 7046/B50 03N3873 9.1 GB Ultra SCSI Disk Drive and Carrier
441 25L3100 18.2 GB Ultra SCSI Disk Drive only
441 7046/B50 03N3874 18.2 GB Ultra SCSI Disk Drive and Carrier

616 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
442 09L3117 9.1 GB Ultra LVD SCSI Disk Drive
443 09L3118 18.2 GB Ultra LVD SCSI Disk Drive
444 41L5235 2-Port Multiprotocol PCI Adapter (ASIC)
447 09P0102 PCI 64-Bit Fibre Channel Adapter
453 7028/6C4 00P3835 146.8 GB 10K RPM SCSI Disk Drive/Carrier
7028/6E4 00P2665 Note: The FRU part numbers are
7040/61D interchangeable. Order the FRU part number
7039/651 that matches the FRU part number you are
replacing.
453 7028/6C1 00P3837 146.8 GB 10K RPM SCSI Disk Drive/Carrier
7028/6E1 00P2669 Note: The FRU part numbers are
9112/265 interchangeable. Order the FRU part number
that matches the FRU part number you are
replacing.
19P2042 7205-440 40GB Tape Drive
541
19P1629 7337-360 40GB Tape Drive
19P0708 7208-345 60GB Tape Drive
542
19P0207 7334-410 60GB Tape Drive
56B 07N6777 36.4 GB 15K RPM Disk Drive
56D 7025/F80 09P3631 36.5 GB 15K RPM SCSI Disk Drive/Carrier
7025/6F0
7025/6F1
7028/6C4
7028/6E4
7040/61D
56D 7028/6C1 09P3637 36.5 GB 15K RPM SCSI Disk Drive/Carrier
7028/6E1
9112/265
57B 07N4798 73.4 GB 10K RPM, 68-pin Ultra LVD SCSI
09P4882 Disk Drive
07N3172 Note: The FRU part numbers are
00P3069 interchangeable. Order the FRU part number
that matches the FRU part number you are
replacing.
57D 7043 07N4799 73.4 GB 10K RPM, 80-pin SCSI Disk Drive
7044 09P4886 Note: The FRU part numbers are
07N3176 interchangeable. Order the FRU part number
00P3071 that matches the FRU part number you are
replacing.

Chapter 37. Failing Function Codes (FFCs) 617


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
57D 7025/F80 09P3924 73.4GB 10K RPM SCSI Disk Drive/Carrier
7025/6F0 09P4888 Note: The FRU part numbers are
7025/6F1 00P3833 interchangeable. Order the FRU part number
7026/B80 00P3072 that matches the FRU part number you are
7028/6C4 replacing.
7028/6E4
7039/651
7040/61D
7046/B50
57D 7028/6C1 09P3928 73.4 GB 10K RPM SCSI Disk Drive/Carrier
7028/6E1 09P4890 Note: The FRU part numbers are
9112/265 interchangeable. Order the FRU part number
that matches the FRU part number you are
replacing.
58B 09P3921 9.1 GB 10K RPM SCSI Disk Drive/Carrier
09P4874 Note: The FRU part numbers are
interchangeable. Order the FRU part number
that matches the FRU part number you are
replacing.
58D 7025/F80 09P3922 18.2 GB 10K RPM SCSI Disk Drive/Carrier
7025/6F0 09P4435 Note: The FRU part numbers are
7025/6F1 00P3829 interchangeable. Order the FRU part number
7026/B80 00P3064 that matches the FRU part number you are
7028/6C4 replacing.
7028/6E4
7040/61D
7046/B50
7039/651
58D 2104 09P3823 18.2 GB 10K RPM SCSI Disk Drive/Carrier
7028/6C1 09P4437 Note: The FRU part numbers are
7028/6E1 interchangeable. Order the FRU part number
9112/265 that matches the FRU part number you are
replacing.
59B 7025/F80 09P3923 36.4GB 10K RPM SCSI Disk Drive/Carrier
7025/6F0 09P4445 Note: The FRU part numbers are
7025/6F1 00P3831 interchangeable. Order the FRU part number
7026/B80 00P3068 that matches the FRU part number you are
7039/651 replacing.
7040/61D
7046/B50
59B 2104 09P3826 36.4GB 10K RPM SCSI Disk Drive/Carrier
7028/6C1 09P4447 Note: The FRU part numbers are
7028/6C4 interchangeable. Order the FRU part number
7028/6E1 that matches the FRU part number you are
9112/265 replacing.
07N3675 9.1 GB LVD 68-pin SCSI Disk Drive
601 03N3873 9.1 GB LVD 68-pin Drive/Carrier (U2)
31L8768 9.1 GB LVD 68-pin Drive/Carrier (SP)

618 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7043 07N4813 18.2 GB LVD 10K RPM, 68-pin SCSI Disk
7044 09P4429 Drive
07P3174 Note: The FRU part numbers are
60B
00P3061 interchangeable. Order the FRU part number
that matches the FRU part number you are
replacing.
613 19P4898 8mm 80GB VXA tape device
07N4833 36.4 GB 10K RPM, 80-pin SCSI Disk Drive
09P4443 Note: The FRU part numbers are
61B 07N3177 interchangeable. Order the FRU part number
00P3067 that matches the FRU part number you are
replacing.
7028/6C1 09P3826 36.4 GB 10K RPM, SCSI Disk Drive/Carrier
61B 7028/6E1
9112/265
61D 00P1519 36.4 GB 10K RPM Drive/Carrier
61E 00P1511 18.2 GB 10K RPM Drive/Carrier
621 03N3301 9.1 GB LVD 80-pin Drive/Carrier (U2)
07N3674 18.2 GB LVD 68-pin SCSI Disk Drive
623 03N3874 18.2 GB LVD 68-pin Drive/Carrier (U2)
31L8770 18.2 GB LVD 68-pin Drive/Carrier (SP)
624 03N3302 18.2 GB LVD 80-pin Drive/Carrier (U2)
07N4823 9.1 GB 10K RPM, 68-pin SCSI Disk Drive
09P4868 Note: The FRU part numbers are
62D interchangeable. Order the FRU part number
that matches the FRU part number you are
replacing.
62E 00P1508 9.1 GB 10K RPM Drive/Carrier
97H7782 TURBOWAYS 622 Mbps PCI MMF ATM
636
Adapter
637 03N3606 Dual Channel PCI-2 Ultra2 SCSI Adapter
638 22L0027 4.5 GB 16 bit Ultra SCSI SE Disk Drive
34L2232 9.1 GB Ultra SCSI Disk Drive (68-pin)
08L1155 Spacer
639 06H9389 Tray
06H7691 ID cable
1147429 Screw
63A See 62D.
63B 07N4853 9.1 GB 10K RPM, 80-pin SCSI Disk Drive
63C See 60B.

Chapter 37. Failing Function Codes (FFCs) 619


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7043 07N4843 18.2 GB 10K RPM, 80-pin SCSI Disk Drive
7044 09P4433 Note: The FRU part numbers are
63D 07N3178 interchangeable. Order the FRU part number
00P3063 that matches the FRU part number you are
replacing.
7028/6C1 09P3823 18.2 GB 10K RPM, SCSI Disk Drive/Carrier
63D 7028/6E1
9112/265
07N4803 36.4 GB 10K RPM, 68-pin SCSI Disk Drive
09P4439 Note: The FRU part numbers are
63E 07N3173 interchangeable. Order the FRU part number
00P3065 that matches the FRU part number you are
replacing.
63F See 61B.
34L2233 9.1 GB Ultra SCSI Disk Drive (80-pin)
640 44H4644 Tray
44H4266 Screw
643 09L3116 18.2 GB Ultra LVD SCSI Disk Drive
644 09L3339 36.2 GB Ultra LVD SCSI Disk Drive
646 03N3554 High-Speed Token-Ring PCI Adapter
64A See 62E.
64B 00P1517 9.1 GB LVD 80-pin Drive/Carrier
64C See 61E.
64D 00P1520 18.2 GB LVD 80-pin Drive/Carrier
64E 00P1514 36.4 GB 10K RPM Drive/Carrier
64F See 61D.
Unknown disk drive.
Note: This FFC indicates that the disk drive
650
could not properly configure. Refer to the disk
drive FRU part number.
653 59H6923 18.2 GB Ultra-SCSI 16-bit disk drive
655 11K0313 GXT130P PCI Graphics Adapter
657 07L7495 GXT2000P 3D Graphics Adapter PCI
7025/6F0 43L5269 System board
662
7025/6F1
662 7025/F80 43L5269 System board
662 7026/B80 00P1859 I/O board
662 7026/H50 41L5106 I/O board, Integrated Ultra2 SCSI
662 7026/H70 03N2797 I/O board, Integrated Ultra2 SCSI
7028/6C1
662 09P2420 System Board
7028/6E1

620 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
662 7043/260 08L0633 I/O board, Integrated Ultra2 SCSI
662 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
662
09P0037 System board, class B
662 7044/270 41L6013 I/O board
662 9112/265 09P2420 System Board
87H3734 IBM ARTIC960RxD PCI Adapter
(base card)
663 47L8851 IBM ARTIC960RxF Adapter
09J8829 IBM ARTIC960 Quad T1/E1 Adapter
(daughter card)
664 04N2967 SCSI-2 CD-ROM Drive
667 01K7396 PCI 3-Channel Ultra2 SCSI RAID Adapter
669 41L6396 PCI Gigabit Ethernet Adapter
66C 00P1690 10/100/1000 Base-T Ethernet PCI Adapter
37L6892 PCI 4-Channel Ultra3 SCSI RAID Adapter
66D
(Base card only)
66E 04N5967 4.7 GB DVD-RAM drive, Black Bezel
66E 04N5968 4.7 GB DVD-RAM drive, White Bezel
31L7567 ESCON Channel PCI Adapter Assembly
674
39H8084 IBM ARTIC960Rx PCI Base Adapter
673 59H6925 18.2GB Differential SCSI Disk Drive
675 87H3427 IBM ARTIC960Hx PCI Base Adapter
677 09P1173 PCI 32-Bit Fibre Channel Adapter
678 59H3879 12 GB 4 mm SCSI Tape Drive
679 83H7105 4.5 GB SCSI Disk Drive
67B 10J0593 PCI Cryptographic Coprocessor Card
67E 09P3209 GXT135P PCI Graphics Adapter
681 59H6926 9.1 GB Ultra-SCSI 16-bit drive
682 93H8055 20X (MAX) SCSI-2 CD-ROM Drive
683 2105 - All Models
93H6563 Enhanced Remote Asynchronous
684 Node, 16-Port RS-422
93H7091 Power supply, remote async node
685 93H2534 GXT120P 2D Video Accelerator Adapter PCI
686 93H6541 8-Port Asynchronous EIA-232/RS-422 Adapter
687 93H6545 128-Port Asynchronous Controller

Chapter 37. Failing Function Codes (FFCs) 621


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7317/F3L 83H7105 4.5 GB 16 bit Ultra SCSI SE Disk Drive
689 93H9005 4.5 GB 16 bit Ultra SCSI SE Disk Drive
assembly
68C 19P0802 20 GB 4-mm Tape Drive
68E 00P2368 POWER GXT6000P Graphics Adapter
690 76H2698 9.1 GB 16 bit Ultra SCSI SE Disk Drive
691 93H5513 TURBOWAYS 25 ATM PCI Adapter
59H3121 7205-311 35 GB DLT Tape Drive
59H3569 3447-105 35 GB DLT Tape Drive
692 59H3569 3447-106 35 GB DLT Tape Drive
59H3570 7337-305 35 GB DLT Tape Drive
59H3570 7337-306 35 GB DLT Tape Drive
93H5839 Eicon ISDN DIVA PRO 2.0 PCI S/T Adapter
693
for PowerPC System
21H3890 TURBOWAYS 155 PCI MMF ATM Adapter (1
697
MB)
21H7977 TURBOWAYS 155 PCI UTP ATM Adapter (1
698
MB)
94H0385 3Com Fast EtherLink XL PCI 10/100 Ethernet
699
for PowerPC Microprocessor-based Systems
69B 21P4106 64-bit/66MHz PCI ATM MMF Adapter
69D 21P4112 64-bit/66MHz PCI ATM 155 UTP Adapter
6C9 53P2799 SCSI DVD-ROM Drive
59H6259 4.5 GB SSA drive (DCHC/DGHC)
in a blue-handled carrier
21H8734 9.1 GB 1.6-inch SSA drive (DCHC)
6CC
in a blue-handled carrier
05J6446 9.1 GB 1.0-inch SSA drive (DGHC)
in a blue-handled carrier
7025/F40 03N2837 9.1 GB SSA Drive 10K RPM in a Blue Handle
7025/F50 Carrier
6CC
7026/H50 09P0618
7026/H70
7025/F80 03N4139 9.1 GB SSA 10KRPM drive
7025/6F0 in a F80 carrier
6CC
7025/6F1 09P0620 18.2 GB SSA 10K RPM drive
in a F80 carrier
7025/F80 09P4943 9.1 GB SSA 10K RPM drive
7025/6F0 in a U3 carrier
7025/6F1 09P4944 18.2 GB SSA 10K RPM drive
6CC
in a U3 carrier
09P4946 36.4 GB SSA 10K RPM drive
in a U3 carrier

622 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
9076 System 12K0576 9.1 GB SSA 10K RPM drive
in an SP carrier
09P0622 18.2 GB SSA 10K drive
6CC
in an SP carrier
09P0624 36.4 GB SSA 10K RPM drive
in an SP carrier
700 74G6995 1.1 GB 8-bit SE Disk Drive Assembly
74G7006 1.1 GB 16-bit SE Disk Drive Assembly
06H8631 Tray Assembly
701
06H7691 4 Position ID Cable
27H0380 Electronics Card Assembly
74G7009 1.1 GB 16-bit DE Disk Drive Assembly
702
74G7015 Electronics Card Assembly
74G6996 2.2 GB 8-bit SE Disk Drive
703
74G6998 Electronics card assembly
74G8824 2.2 GB 16-bit SE Disk Drive Assembly
74G7007 2.2 GB 16-bit SE Disk Drive Unit
704 06H8631 Tray Assembly
06H7691 4 Position ID Cable
27H0380 Electronics Card Assembly
74G7010 2.2 GB 16-bit DE Disk Drive Assembly
705
74G7015 Electronics Card Assembly
74G7008 4.5 GB 16-bit SE Disk Drive
74G8825 4.5 GB 16-bit SE Disk Drive Assembly
706 06H8631 Tray Assembly
06H7691 4 Position ID Cable
27H0380 Electronics Card Assembly
74G7011 4.5 GB 16-bit DE Disk Drive Assembly
707
74G7015 Electronics Card Assembly
7024 73H3384 128-Port ISA Adapter
7025
7026/B80
7026/H50
709 7043/140
7043/240
7043/270
7044/270
7317/F3L
711 Unknown adapter
713 87H3427 IBM ARTIC960Hx PCI Base Adapter
721 Unknown SCSI device
722 Unknown disk drive
723 Unknown CD-ROM drive
724 Unknown tape drive

Chapter 37. Failing Function Codes (FFCs) 623


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
Model P50 96G2130 Display, 15″, Northern Hemisphere
725
96G2699 Display, 15″, Southern Hemisphere
Model P70 96G3020 Display, 17″, Northern Hemisphere
725
96G2150 Display, 17″, Southern Hemisphere
Model P72 21L4570 Display, 17″, Northern (White)
21L4571 Display, 17″, Northern (Black)
725
61H0215 Display, 17″, Southern (White)
61H0216 Display, 17″, Southern (Black)
Model P92 61H0412 Display, 19″, Northern (White)
61H0223 Display, 19″, Northern (Black)
725
61H0224 Display, 19″, Southern (White)
61H0225 Display, 19″, Southern (Black)
Model P200 96G2701 Display, 20″, Northern Hemisphere
725
96G3049 Display, 20″, Southern Hemisphere
Model P202 60H0233 Display, 21″, Northern (White)
60H0234 Display, 21″, Northern (Black)
725
60H0235 Display, 21″, Southern (White)
60H0236 Display, 21″, Southern (Black)
725 Unknown display adapter type
726 Unknown input device
727 Unknown async device
728 Unknown parallel device
730 Unknown diskette drive
733 59H3161 140 GB 8 mm Tape Library
734 73H1513 Quad Speed SCSI-2 600 MB CD-ROM Drive
Quiet Touch Keyboard and Speaker cable
736 Note: The part number is printed on the
underside of the keyboard.
52G0124 1.08 GB SCSI-2 Disk Drive (1-inch high)
741
06H8631 8-bit Tray Assembly
742 11H8128 T2 PCI Ethernet Adapter
7332/005 16 GB DDS-2 Tape Cartridge Auto Loader
7332/110 48 GB DDS-3 Tape Cartridge Auto Loader
745
Note: Service documentation for this device
supply the FRU part numbers.
PCI SCSI SE Adapter problem
7017/S70 73H3562 SCSI-2 Fast/Wide PCI Adapter
746 7017/S7A
7017/S80
7017/S85
7024 73H3562 SCSI-2 Fast/Wide PCI Adapter
746
93H4808 System board, Integrated SCSI

624 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7025/F30 73H3562 SCSI-2 Fast/Wide PCI Adapter
746
93H8371 System board, Integrated SCSI
7025/F40 73H3562 SCSI-2 Fast/Wide PCI Adapter
746
93H8652 System board, Integrated SCSI
7025/F50 73H3562 SCSI-2 Fast/Wide PCI Adapter
746
07L6594 I/O board, Integrated SCSI
7026/B80 73H3562 SCSI-2 Fast/Wide PCI Adapter
746
7026/H10 93H8652 System board, Integrated SCSI
7026/H50 73H3562 SCSI-2 Fast/Wide PCI Adapter
746
07L6594 I/O board, Integrated SCSI
7043/140 PCI SCSI SE Adapter problem
73H3562 SCSI-2 Fast/Wide PCI Adapter
93H7142 System board 166 MHz, Integrated SCSI
746
93H7143 System board 200 MHz, Integrated SCSI
93H6023 System board 233 MHz, Integrated SCSI
93H9334 System board 332 MHz, Integrated SCSI
746 7043/150 07L8446 375 MHz System board
7043/240 73H3562 SCSI-2 Fast/Wide PCI Adapter
746
11H7516 System board, Integrated SCSI
7043/260 73H3562 SCSI-2 Fast/Wide PCI Adapter
746
08L0633 I/O board
7043/270 41L6013 I/O board
746
73H3562 SCSI-2 Fast/Wide PCI Adapter
7044/170 41L5721 System board, class A, Integrated SCSI
746 09P0037 System board, class B, Integrated SCSI
73H3562 SCSI-2 Fast/Wide PCI Adapter
7044/270 41L6013 I/O board
746
73H3562 SCSI-2 Fast/Wide PCI Adapter
746 7046/B50 41L5912 375 MHz System board
9076 SMP Thin/Wide 73H3562 SCSI-2 Fast/Wide PCI Adapter
746
Node 41L6138 I/O board, Integrated SCSI
9076/ Power3 SMP 73H3562 SCSI-2 Fast/Wide PCI Adapter
746 Thin/Wide Node 03N2866 I/O planar (200 MHz), integrated SCSI
03N3368 I/O planar (375 Mhz), integrated SCSI
747 93H8407 SCSI-2 Differential Fast/Wide PCI Adapter
7331/205 7331 Model 205 8 mm Tape Library
749 Note: For FRU numbers, refer to the service
documentation for this device.
Integrated SCSI-2 F/W SE problem
74A
7024 93H4808 System board, Integrated SCSI
74A 7025/F30 93H8371 System board, Integrated SCSI
74A 7025/F40 93H8652 System board, Integrated SCSI

Chapter 37. Failing Function Codes (FFCs) 625


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
74A 7025/F50 41L5106 I/O board, Integrated SCSI
7026/B80 00P1859 I/O board
74A
73H3384 SCSI-2 Fast/Wide PCI Adapter
74A 7026/H10 93H8652 System board, Integrated SCSI
74A 7026/H50 41L5106 I/O board, Integrated SCSI
74A 7026/H70 03N2797 I/O board, Integrated SCSI
PCI SCSI SE Adapter problem
7043/140 73H3562 SCSI-2 Fast/Wide PCI Adapter
93H7142 System board 166 MHz, Integrated SCSI
74A
93H7143 System board 200 MHz, Integrated SCSI
93H6023 System board 233 MHz, Integrated SCSI
93H9334 System board 332 MHz, Integrated SCSI
74A 7043/150 07L8446 375 MHz System board
7043/240 73H3562 SCSI-2 Fast/Wide PCI Adapter
74A
11H7516 System board, Integrated SCSI
7043/260 73H3562 SCSI-2 Fast/Wide PCI Adapter
74A
08L0633 I/O board
7043/270 41L6013 I/O board
74A
73H3562 SCSI-2 Fast/Wide PCI Adapter
7044/170 41L5721 System board, class A, Integrated SCSI
74A 00P1859 System board, class B, Integrated SCSI
73H3562 SCSI-2 Fast/Wide PCI Adapter
7044/270 41L6013 I/O board
74A
73H3562 SCSI-2 Fast/Wide PCI Adapter
74A 7046/B50 41L5912 375 MHz System board
9076 SMP Thin/Wide 73H3562 SCSI-2 Fast/Wide PCI Adapter
74A
Node 41L6138 I/O board, Integrated SCSI
9076/ Power3 SMP 73H3562 SCSI-2 Fast/Wide PCI Adapter
74A Thin/Wide Node 03N2866 I/O planar (200 MHz), integrated SCSI
03N3368 I/O planar (375 Mhz), integrated SCSI
750 04H8098 Auto LANStreamer® Token-Ring PCI Adapter
08L1319 SCSI 32-bit SE F/W RAID Adapter
06H6036 SCSI RAID Cable (1.0 m)
751
52G4233 SCSI RAID Cable (2.5 m)
40H7351 SCSI RAID Cable (6.0 m)
757 87G4858 SCSI 13 GB 1/4-Inch Tape Drive
759 87G8976 1080 MB Disk Drive
31L7847 SP Switch MX Adapter
763 46H9688 Wrap Plug
77G0818 Terminator

626 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
08L0398 SP System Attachment Adapter
764 46H9688 Wrap Plug
77G0818 Terminator
772 83H7105 4.5 GB 16 bit SCSI F/W Disk Drive
773 76H2698 9.1 GB 16 bit SCSI F/W Disk Drive
774 7204/339 27H1677 9.1 GB External SCSI DE Disk Drive
775 93H5107 MVP Power Graphics Adapter
776 93H6594 PCI Token-Ring Adapter
777 94H0823 10/100 Base-TX Ethernet PCI Adapter
778 24L0030 POWER GXT3000P 3D Graphics Adapter PCI
03N3952 4-Port 10/100 Ethernet Tx PCI Adapter
77B 09P1421 4-Port 10/100 Ethernet Tx PCI Adapter
(new chip)
780 40H1937 X.25 Interface Co-Processor Adapter
84F7540 Co-Processor Multiport Adapter,
Model 2 Daughter
33F8967 Co-Processor Multiport Adapter,
781
Model 2 (Base)
Note: Replace the daughter card before
replacing the base card.
76H0473 24/48 GB DDS-2 4 mm Tape
Autoloader (vertical orientation)
783 76H0474 24/48 GB DDS-2 4 mm Tape
Autoloader (horizontal orientation)
41H8714 Tape Magazine
93H7151 2.1 GB 8-bit SCSI-2 Disk Drive
784
93H7152 2.1 GB 16-bit SCSI-2 Disk Drive
785 40H6632 8-port ISA Async EIA-232/RS-422 Adapter
93H6264 GXT250P High Performance Graphics
786
Adapter
93H6267 GXT255P High Performance Graphics
786
Adapter
787 94H0028 GXT500P Graphics Adapter
788 07L9009 Ultimedia® Video Capture Adapter
789 7209/003 50G0212 External 2.6 GB Rewritable Optical Disk Drive
78B 00P2429 POWER GXT4000P Graphics Adapter
78D 03N4169 GXT300P 2D Graphics Adapter
Multi-bus Integrated Ethernet Adapter problem
790 Note: If the type/model and FRU information
is not listed here, refer to FFC 221..

Chapter 37. Failing Function Codes (FFCs) 627


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
74G8824 2.2 GB 16-bit SE Disk Drive Assembly
74G7007 2.2 GB 16-bit SE Disk Drive unit
791 06H8631 Tray Assembly
06H7691 4 Position ID Cable
27H0380 Electronics card Assembly
792 83H7105 4.5 GB 16-bit SE Disk Drive Assembly
793 76H2698 9.1 GB 16-bit SE Disk Drive Assembly
73H3405 FDDI LPSAS Adapter (single fiber)
795 73H3401 FDDI LPDAS Adapter (dual fiber)
73H3413 FDDI UPSAS Adapter (single copper)
93H6086 2-Port Multiprotocol PCI Adapter
799
93H3662 2-Port Multiprotocol PCI Wrap Plug
CPU/System Interface
7C0
7024 93H4808 System board
7C0 7025/F30 93H8371 System board
7C0 7025/F40 93H8652 System board
7C0 7025/F50 07L9718 System board
7C0 7026/B80 08L0988 System board
7C0 7026/H10 93H8652 System board
7C0 7026/H50 07L9718 System board
7C0 7026/H70 08L0988 System board
7028/6C1
7C0 09P2420 System Board
7028/6E1
7028/6C4 00P3166 CEC Backplane
7C0
7028/6E4
7043/140 93H7142 166 MHz System board
93H7143 200 MHz System board
7C0
93H6023 233 MHz System board
93H9334 332 MHz System board
7C0 7043/150 41L5912 375 MHz System board
7C0 7043/240 11H7516 166 MHz System board
7043/260 CPU/System Interface
7C0
08L1303 System board
7C0 7043/270 08L0988 System board
7044/170 41L5721 System board, class A
7C0
09P0037 System board, class B
7C0 7044/270 08L0988 System board
7C0 7046/B50 41L5912 375 MHz System board
7C0 7317/F3L 93H8371 System board
9076 SMP Thin/Wide 07L9718 System board
7C0
Node

628 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
9076/ Power3 SMP 08L1303 System board (200 MHz)
7C0
Thin/Wide Node 08L0988 System board (375 MHz)
7C0 9112/265 09P2420 System Board
Business Audio Subsystem problem
7C1
7024 93H4808 System board
7C1 7025/F30 93H8371 System board
7C1 7025/F40 93H8652 System board
7C1 7025/F50 07L9718 System board
7026/B80 00P1859 I/O board
7C1
04N6150 Operator panel assembly
7C1 7026/H10 93H8652 System board
7C1 7026/H50 07L9718 System board
7C1 7026/H70 08L0988 System board
7028/6C1 09P2420 System Board
7C1
7028/6E1 21P7166 Operator Panel
7028/6C4 00P3166 CEC Backplane
7C1
7028/6E4 00P3210 Operator Panel
7043/140 93H7142 166 MHz System board
93H7143 200 MHz System board
7C1
93H6023 233 MHz System board
93H9334 332 MHz System board
7C1 7043/150 41L5912 375 MHz System board
7C1 7043/240 11H7516 166 MHz System board
7C1 7043/260 08L1303 System board
7043/270 41L6013 I/O board
7C1
07L7234 Operator panel
7044/170 41L5721 System board, class A
7C1
09P0037 System board, class B
7044/270 41L6013 I/O board
7C1
07L7234 Operator panel
7C1 7046/B50 41L5912 375 MHz System board
7C1 7317/F3L 93H8371 System board
09P2420 System Board
7C1 9112/265
21P7166 Operator Panel
804 73H2601 8X Speed SCSI-2 CD-ROM Drive
806 07L7113 GXT800P Graphics Adapter
807 SCSI Device Enclosure
SSA Adapter problem refer to the SSA
80c Adapters: User’s Guide and Maintenance
Information.

Chapter 37. Failing Function Codes (FFCs) 629


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
811 Processor Complex being identified.
Common Standard Adapter Logic problem
812 Note: For type/model and FRU information
refer to FFC 227.
7025/6F0 43L5269 System board
814
7025/6F1
814 7025/F80 43L5269 System board
7026/6H0 41L5560 Primary drawer I/O backplane
7026/6H1
814 7026/6M1
7026/H80
7026/M80
7017/S70 03N3523 Service Processor Card problem Service
Processor Card
814
Note: Unless listed, refer to FFC 221 for
type/model and FRU information.
7017/S7A 03N3523 Service Processor Card
814 Note: Unless listed, refer to FFC 221 for
type/model and FRU information.
7017/S80 11K0301 Service Processor Card
814 7017/S85 Note: Unless listed, refer to FFC 221 for
type/model and FRU information.
7028/6C4 00P3166 CEC Backplane
814
7028/6E4
814 7038/6M2 00P4062 Service Processor/PCI Backplane
814 7039/651 09P6222 Service Processor Card
7040/671 09P2435 Primary I/O Book
814
7040/681
9076/ Power3 SMP 11K0571 NIO Planar
814
High Node
Floating Point Processor problem
815 Note: For type/model and FRU information
refer to FFC 210.
9076/ Power3 SMP Note: If the type/model and FRU information
815
High Node is not listed here, refer to FFC 221..
Operator Panel Logic problem
816 Note: If the type/model and FRU information
is not listed here, refer to FFC 221..
816 7038/6M2 00P4062 Service Processor/PCI Backplane
816 7039/651 09P6222 Service Processor Card
7040/671 09P2435 Primary I/O Book
816
7040/681

630 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7025/6F0 43L5269 System board
817
7025/6F1
817 7025/F80 43L5269 System board
7026/6H0 41L5560 Primary drawer I/O backplane
7026/6H1
817 7026/6M1
7026/H80
7026/M80
7017/S70 Time of Day Logic problem
03N3523 Service Processor Card
817
Note: Unless listed refer to FFC 221 for
type/model and FRU information.
7017/S7A 03N3523 Service Processor Card
817 Note: Unless listed refer to FFC 221 for
type/model and FRU information.
7017/S80 11K0301 Service Processor Card
817 7017/S85 Note: Unless listed refer to FFC 221 for
type/model and FRU information.
7028/6C4 00P3166 CEC Backplane
817
7028/6E4
817 7038/6M2 00P4062 Service Processor/PCI Backplane
817 7039/651 09P6222 Service Processor Card
7040/671 09P2435 Primary I/O Book
817
7040/681
9076/ Power3 SMP 11K0571 NIO Planar
817
High Node
Interprocessor related testing problem
820 Note: For type/model and FRU information, if
not listed here, refer to FFC 221.
Standard Keyboard Adapter problem
821 Note: If the type/model and FRU information
is not listed here, refer to FFC 221..
Standard Mouse Adapter problem
823 Note: For type/model and FRU information, if
not listed here, refer to FFC 221.
9076/ Power3 SMP 11K0571 NIO Planar
823
High Node
Standard Tablet Adapter problem
824 Note: For type/model and FRU information, if
not listed here, refer to FFC 221.
9076/ Power3 SMP 11K0571 NIO Planar
824
High Node
9076/ Power3 SMP 11K0571 NIO Planar
825
High Node

Chapter 37. Failing Function Codes (FFCs) 631


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
Serial Port 1 Adapter problem
826 Note: For type/model and FRU information, if
not listed here, refer to FFC 221.
826 7038/6M2 00P4062 Service Processor/PCI Backplane
826 7039/651 09P6222 Service Processor Card
7040/671 09P2435 Primary I/O Book
826
7040/681
9076 SMP Thin/Wide 11J4000 Supervisor Card
826 Node 11J5197 Power/supervisor interposer cable
41L6138 I/O planar
9076/ Power3 SMP 11J4000 Supervisor Card
Thin/Wide Node 11J6147 Power/supervisor interposer cable
826
03N2866 I/O planar (200 MHz)
03N3368 I/O planar (375 MHz)
9076/ Power3 SMP 11K0571 NIO Planar
826
High Node
Built-in Parallel Port Adapter problem
827 Note: For type/model and FRU information, if
not listed here, refer to FFC 221.
9076/ Power3 SMP 11K0571 NIO Planar
827
High Node
Standard Diskette Adapter problem
828 Note: For type/model and FRU information, if
not listed here, refer to FFC 221.
828 7038/6M2 00P4062 Service Processor/PCI Backplane
828 7039/651 09P6222 Service Processor Card
7040/671 09P2435 Primary I/O Book
828
7040/681
9076/ Power3 SMP 11K0571 NIO Planar
828
High Node
82C 11H6095 S15 Graphics PCI Adapter
830 11H5969 8-Port ISA adapter
Serial Port 2 Adapter problem
831 Note: If the type/model and FRU information
is not listed here, refer to FFC 221..
9076/ Power3 SMP 11K0571 NIO Planar
831
High Node
836 73H3384 128-Port Async Controller
88G3842 Remote Async Node, 16-port EIA-232
93H6549 Enhanced Remote Async Node,
837 16-port EIA-232
40H2589 Rack Mounted Node, 16-port EIA-232
93H7091 Power Supply, Remote Async Node

632 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
93H3809 PCI Single-Ended Ultra SCSI Adapter
840 Note: If you receive this FFC but are working
with Integrated Ultra SCSI see FFC 84A.
7135 RAIDiant Array SCSI Subsystem Controller
844
Note: Refer to the 7135 documentation.
7135 RAIDiant Array SCSI 2.0 GB Disk Drive
845
Note: Refer to the 7135 documentation.
7135 RAIDiant Array SCSI 1.3 GB Disk Drive
846
Note: Refer to the 7135 documentation.
84A 7026/B80 00P1859 I/O board
Integrated Ultra SCSI problem
84A
7026/H10 93H8652 System board, Integrated Ultra SCSI
84A 7026/H50 41L5106 I/O board, Integrated Ultra SCSI
84A 7026/H70 03N3484 I/O board, Integrated Ultra SCSI
7028/6C1
84A 09P2420 System Board
7028/6E1
7043/140 93H7142 System board 166 MHz, Integrated
Ultra SCSI
93H7143 System board 200 MHz, Integrated
Ultra SCSI
84A
93H6023 System board 233 MHz, Integrated
Ultra SCSI
93H9334 System board 332 MHz, Integrated
Ultra SCSI
84A 7043/150 41L5912 375 MHz System board
84A 7043/240 11H7516 System board, Integrated Ultra SCSI
84A 7043/260 03N2443 I/O board
84A 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
84A
09P0037 System board, class B
84A 7044/270 41L6013 I/O board
84A 7046/B50 41L5912 375 MHz System board
84A 7317/F3L 93H8371 System board, Integrated Ultra SCSI
9076/ Power3 SMP 11K0571 NIO Planar
84A
High Node
84A 9112/265 09P2420 System Board
Integrated SCSI I/O Controller problem
868 Note: If the type/model and FRU information
is not listed here, refer to FFC 221..
9076/ Power3 SMP 11K0571 NIO Planar
868
High Node

Chapter 37. Failing Function Codes (FFCs) 633


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
Integrated Ethernet Adapter problem
887
7025/F40 93H8652 System board, Integrated Ethernet Adapter
887 7025/F50 41L5106 I/O board, Integrated Ethernet Adapter
887 7026/B80 00P1859 I/O board
887 7026/H10 93H8652 System board, Integrated Ethernet Adapter
887 7026/H50 41L5106 I/O board, Integrated Ethernet Adapter
887 7026/H70 03N3484 I/O board, Integrated Ethernet Adapter
7028/6C1
887 09P2420 System Board
7028/6E1
7043/140 93H7142 System board 166 MHz, Integrated
Ethernet Adapter
93H7143 System board 200 MHz, Integrated
Ethernet Adapter
887
93H6023 System board 233 MHz, Integrated
Ethernet Adapter
93H9334 System board 332 MHz, Integrated
Ethernet Adapter
887 7043/150 41L5912 375 MHz System board
887 7043/240 11H7516 System board, Integrated Ethernet Adapter
887 7043/260 03N2443 I/O board
887 7043/270 41L6013 I/O board
7044/170 41L5721 System board, class A
887
09P0037 System board, class B
887 7044/270 41L6013 I/O board
887 7046/B50 41L5912 375 MHz System board
9076 SMP Thin/Wide 41L6138 I/O planar
887
Node
9076/ Power3 SMP 03N2866 I/O planar (200 MHz)
887
Thin/Wide Node 03N3368 I/O planar (375 Mhz)
9076/ Power3 SMP 11K0571 NIO Planar
887
High Node
887 9112/265 09P2420 System Board
891 Vendor SCSI Adapter
892 Vendor Display Adapter
893 Vendor LAN Adapter
894 Vendor Async Communications Adapter
899 Atape

634 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
73H1513 600 MB Double Speed Tray-Loading
CD-ROM
89c Note: The 2x CD-ROM drive is no longer
available. A 4x CD-ROM drive will be shipped
as a replacement.
900 93H7983 GXT110P Graphics Adapter
901 Vendor SCSI device
902 Vendor Display
903 Vendor Async device
904 Vendor Parallel device
905 Other Vendor device
7025/F40 93H2399 POWER GXT1000 Graphics Accelerator
7025/F50 Attachment Adapter
7043/140
7043/150
908 7043/240
7043/260
7043/270
7044/170
7044/270
86F0119 2.0 GB SCSI-2 DE Disk Drive
86F0125 Differential frame electronics
Note: Check RETAIN for frame electronics
912 availability. Exchange the complete drive
assembly whenever possible. Exchange the
logic card only when the data on the disk
must be saved.
6374682 1 GB DE Disk Drive, half-height
6374683 Differential frame electronics
Note: Check RETAIN for frame electronics
913 availability. Exchange the complete drive
assembly whenever possible. Exchange the
logic card only when the data on the disk
must be saved.
914 16G8492 5 GB 8 mm SCSI DE Tape Drive
915 59H3481 4/8 GB 4 mm Tape Drive
86F0767 2.0 GB DE F/W Disk Drive
917 Note: If the disk drive is in a 7134 drawer
replace with FRU P/N 67G3022.
918 86F0766 2.0 GB 16-bit SCSI SE F/W Disk Drive
101 Key Keyboard problem
82G3278 Keyboard U.S. English
921
1392090 Keyboard Cost Reduced English
1394609 Keyboard cable

Chapter 37. Failing Function Codes (FFCs) 635


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
921 7040 93H8120 101 Keyboard U.S. English
102 Key Keyboard problem
922
8131596 Keyboard, Arabic
922 7040 93H8125 Keyboard, Arabic (ID 238)
922 7040 93H8127 Keyboard, Belgium-French (ID 120)
922 1391414 Keyboard, Belgium-Dutch
922 1391526 Keyboard, Belgium-French
922 7040 93H8126 Keyboard, Belgium-French (ID 120)
922 64F7707 Keyboard, Brazilian Portuguese
922 7040 93H8124 Keyboard, Brazilian Portuguese (ID 275)
922 1399583 Keyboard, Bulgarian
922 7040 93H8128 Keyboard, Bulgarian (ID 442)
922 7040 93H8155 Keyboard, Chinese/US (ID 467)
922 1399570 Keyboard, Czechoslovakian
922 7040 93H8129 Keyboard, Czechoslovakian (ID 243)
922 1391407 Keyboard, Danish
922 7040 93H8130 Keyboard, Danish (ID 159)
922 7040 93H8130 Keyboard, Danish (ID 159)
922 7040 93H8131 Keyboard, Dutch (ID 143)
922 1391511 Keyboard, Dutch/Netherlands
922 1391411 Keyboard, Finnish/Swedish
922 1391402 Keyboard, French
922 7040 93H8132 Keyboard, French(ID 189)
922 82G3279 Keyboard, French-Canadian
7040 93H8121 Keyboard, French-Canadian (ID 058)
922
93H8122 Keyboard, French-Canadian (ID 445)
922 7040 93H8133 Keyboard, German (ID 129)
922 1391403 Keyboard, German/Austrian
922 1399046 Keyboard, Greek
922 7040 93H8134 Keyboard, Greek (ID 129)
922 1391408 Keyboard, Hebrew
922 7040 93H8135 Keyboard, Hebrew (ID 212)
922 1399581 Keyboard, Hungarian
922 7040 93H8136 Keyboard, Hungarian (ID 208)
1391407 102 Key Keyboard problem Keyboard,
922
Icelandic
922 7040 93H8137 Keyboard, Icelandic (ID 197)

636 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
922 1393395 Keyboard, Italian
922 7040 93H8138 Keyboard, Italian (ID 142)
922 7040 93H8156 Keyboard, Korea (ID 413)
922 82G3292 Keyboard, Latin American (Spanish)
922 7040 93H8152 Keyboard, Latvia (ID 234)
922 1391409 Keyboard, Norwegian
922 7040 93H8139 Keyboard, Norwegian (ID 155)
922 1391410 Keyboard, Portuguese
922 1399580 Keyboard, Polish
922 7040 93H8140 Keyboard, Polish (ID 214)
922 7040 93H8141 Keyboard, Portuguese (ID 163)
922 1399582 Keyboard, Romania
922 7040 93H8142 Keyboard, Romania (ID 446)
922 1399579 Russian
922 7040 93H8143 Keyboard, Russian (ID 443)
922 7040 93H8144 Keyboard, Serbian (ID 118)
922 1399571 Keyboard, Slovak
922 7040 93H8145 Keyboard, Slovak (ID 245)
922 1391405 Keyboard, Spanish
7040 93H8123 Keyboard, Spanish (ID 171)
922
93H8146 Keyboard, Spanish (ID 172)
922 7040 93H8147 Keyboard, Sweden/Finland (ID 153)
922 1395881 Keyboard, Swiss-French
922 7040 93H8148 Keyboard, Swiss French/German (ID 150)
922 1395882 Keyboard, Swiss-German
922 7040 93H8157 Keyboard, Thailand (ID 191)
922 1393286 Keyboard, Turkish (ID 179)
922 7040 93H8149 Keyboard, Turkish (ID 179)
922 8125409 Keyboard, Turkish (ID 440)
922 7040 93H8150 Keyboard, Turkish (ID 440)
922 1391406 Keyboard, U.K. English
922 7040 93H8151 Keyboard, Turkish (ID 166)
922 7040 93H8153 Keyboard, US English ISO9995 (ID 103P)
922 06H3048 Keyboard, U.S. OEM
922 7040 93H8154 Keyboard, 106 Japan (ID 194)
922 1394609 Keyboard cable

Chapter 37. Failing Function Codes (FFCs) 637


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
106 keys International Keyboard problem
1392090 Keyboard, Chinese
79F0167 Keyboard, Japanese-Kanji
923
66G0507 Japanese, Enhanced
06H5286 Keyboard, Korean
02G7353 Keyboard, Taiwanese
925 93H9113 3-Button Mouse
925 7040 76H5084 3–Button Mouse
6247450 Tablet, 5083 Model 21
926
74F3130 Tablet, 6093 Model 11
6247452 Tablet, 5083 Model 22
927 74F3140 Tablet, 6093 Model 12
93H7714 Tablet, 6093 Model 21
39F8227 Dials, 6094 Model 10
929
39F8302 Cable, Serial Attachment, Power
39F8226 Lighted Program Function Keyboard
930 (LPFK), 6094 Model 20
39F8302 Cable, Serial Attachment, Power
7024 93F2361 1.44 MB 3.5-inch White Diskette Drive
7025 76H4091 1.44 MB 3.5-inch Black Diskette Drive
7043 07L7814 1.44 MB 3.5-inch Diskette Drive
7317
7026
7040/671
935
7040/681
7044
7017/S70
7017/S7A
7017/S80
7017/S85
Serial HIPPI PCI Adapter
Notes:
938 1. Use the number printed above the bar
code to order this part.
2. The FRU part number of the wrap plug
used with this adapter is 21H3547.
Standard Serial Port 3 Adapter problem
946 Note: For type/model and FRU information, if
not listed here, refer to FFC 221.
946 7039/651 09P6222 Service Processor Card
7040/671 09P2435 Primary I/O Book
946
7040/681
9076/ Power3 SMP 11K0571 NIO Planar
946
High Node

638 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
947 84G3491 1000 MB, 16-bit Disk Drive
950 Unknown SCSI device is missing.
53F3429 670 MB SCSI Disk Drive
6373521 Logic Card
Note: Exchange the complete drive
951
whenever possible. If extreme data saving
measures are necessary, exchange the logic
card.
53F3427 355 MB SCSI Disk Drive
6373521 Logic Card
Note: Exchange the complete drive
952
whenever possible. If extreme data saving
measures are necessary, exchange the logic
card.
93X0961 320 MB SCSI Disk Drive
93X0901 Logic Card and Frame assembly
Note: Exchange the complete drive
953
whenever possible. Exchange the logic card
only when the data on the disk must be
saved.
00G1948 400 MB SCSI Disk Drive
73F8994 Logic Card and Frame assembly
Note: Exchange the complete drive
954
whenever possible. Exchange the logic card
only when the data on the disk must be
saved.
955 45G9502 857 MB SCSI Disk Drive
956 6373521 355/670 MB Logic Card.
52G0061 1.37 GB SCSI Disk Drive Assembly
31G9756 Logic card
Note: Logic card stocking is limited, special
ordering is required. Check RETAIN for logic
960
card availability. Exchange the complete drive
assembly when possible. Exchange the logic
card when the data on the disk must be
saved.
962 3161 Use device documentation.
963 3163 Use device documentation.
59H2839 20 GB 8 mm SE SCSI Tape Drive
(internal,white)
59H4120 20 GB 8 mm SE SCSI Tape Drive
(internal, black)
964
59H2835 20 GB 8 mm Diff SCSI Tape Drive
(external/white)
59H2842 400 GB 8 mm Diff Tape Autoloader
(No LCD in Bezel/white)

Chapter 37. Failing Function Codes (FFCs) 639


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
966 93H2136 Media Streamer Audio/Video Decoder Adapter
55F9902 1 GB SCSI SE Disk Drive
55F9909 Single-Ended Frame Electronics
Note: Check RETAIN for frame electronics
968 availability. Exchange the complete drive
assembly when possible. Exchange the logic
card when the data on the disk must be
saved.
9348 1/2-inch 9-Track Tape Drive Use device
970
documentation
971 16G8423 150 MB 1/4-Inch Tape Drive
972 16G8421 2.3 GB 8 mm Tape Drive
973 Other SCSI Tape Drive
974 88G3929 CD-ROM Drive (Type A or Type B bezel)
980 4216 Use the device documentation
981 51G8237 540 MB SCSI-2 Single-Ended Disk Drive
982 3852 Use the device documentation
983 4201 Use the device documentation
984 45G9467 1 GB 8-bit Disk Drive
986 36G0454 2.4 GB SCSI Disk Drive
987 73H1513 600 MB CD-ROM-2 Disk Drive
989 43G1842 200 MB SCSI Disk Drive
990 86F0118 2.0 GB SCSI-2 SE Disk Drive
991 46G2700 525 MB 1/4-Inch SCSI Tape Drive
992 5202 Use the device documentation
993 5204 Use the device documentation
994 59H3159 5/10 GB 8 mm Internal Tape Drive
995 21H5155 1.2 GB 1/4-inch Cartridge Tape Drive
998 8191193 2.0 GB 4 mm SCSI Tape Drive
3514 7137 Disk Array Subsystems
999 Note: Refer to the 3514 or 7137
documentation
B08 02G7431 Ethernet 10 Base Twisted-pair Transceiver
02G7437 Ethernet/ISO 8802.3 Transceiver (formerly
B09
IEEE 802.3)

640 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
System board PTC (thermal fuse)
Note: If a thermal fuse has opened, it should
reset within ten minutes after turning the
B10
power off. If the thermal fuse does not reset,
a faulty device may be drawing excessive
power through the fuse.
B31 Unknown keyboard type
Unidentifiable backplane tied to a SCSI RAID
B3A
adapter
43G0936 128-Port Async Controller Cable,
0.2 m (9 in.)
B54
43G0937 128-Port Async Controller Cable,
4.6 m (15 ft.)
33F8967 Co-Processor Multiport Adapter, Model 2 (0
B69
MB)
53F2612 8-Port EIA-232-D Multiport, Model 2 Interface
B71
Card
53F2615 8-Port EIA-422-A Multiport, Model 2 Interface
B72
Card
B73 72F0164 6-Port V.35 Multiport, Model 2 Interface Card
B74 04G5500 6-Port V.21 Multiport, Model 2 Interface Card
B77 53F2662 Co-Processor 1 MB Memory Module
B81 40F9897 Co-Processor Multiport Interface Cable
B82 71F0162 Co-Processor Multiport V.35 Cable
B83 71F0164 Co-Processor Multiport X.21 Cable

Chapter 37. Failing Function Codes (FFCs) 641


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
Generic SCSI I/O Controller
Notes:
1. If the failing FRU for this FFC is PCI(x),
where x is the PCI bus number, 0, 1, ...,
refer to FFC 221.
2. Use the location code to identify the failing
FRU. Determine if the failing FRU is
integrated on the system board. If the
failing FRU is integrated use FFC 221. If
the failing FRU is not integrated replace
the FRU identified by its description that is
B88 shown with the location code for SCSI
and SCSI-2 adapter. Choose the FFC for
the appropriate SCSI I/O controller.
3. Check the SCSI controller fuse or PTC
resistor before exchanging the system
board. Refer to Service Hints in “SCSI-2
Single-Ended Adapter PTC Failure
Isolation Procedure” on page 4.
4. Check that the SCSI disable jumper is in
the enabled position.
5. Check the FRU number of the installed
external terminator: Low density -
51G7736 High density - 51G7737
36G4280 2.4 GB SCSI Disk Drive Field Repair
Assembly
Note: The field repair assembly includes one
disk drive, the electronics planar, and the
5-1/4 inch form factor ″cage.″ The remaining
″good″ drive is removed from the failed disk
drive assembly and installed in the field repair
C11 assembly to create a complete dual-disk drive
assembly. If saving data is critical, as a last
resort try installing the ″bad″ drive in place of
one of the two ″good″ drives in the
now-complete field repair assembly. If the
″bad″ drive operates satisfactorily, the
problem was probably in the electronics
planar.
C22 94H0779 RJ-45 to DB25 Converter Cable Kit
Fiber Optic Cables for PCI Fibre
Channel Adapter
C24
54G3384 6.7 m
55G3384 12.8 m
7025/F40 73H4034 GPSS Card
C33
7250/002

642 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7025/F40 11H8490 RSS Card (without memory sockets)
C34
7250/002
7025/F40 65G4887 VOO Card
C35
7250/002
7025/F40 65G4892 Attachment Adapter Cable
C36
7250/002
7025/F40 65G4894 VOO/RSS Crossover Cable
C44
7250/002
7025/F40 65G4889 12M VRAM Memory Module
(Base and AG
C45
memory)
7250/002
7025/F40 65G4890 16M VRAM Memory Module
(Base and AG
C46
memory)
7250/002
7025/F40 65G4891 16M DRAM Memory Module
C47 (TX Memory)
7250/002
7025/F40 65G4893 RSS/GPSS Crossover Card
C48
7250/002
68X6356 IBM ARTIC960 4 MB Memory Module
C94
87H3621 IBM ARTIC960 8 MB Memory Module
87H3413 IBM ARTIC960 4-Port Selectable
interface Board
87H3428 IBM ARTIC960 4-Port T1/E1
interface Card
C95 87H3701 IBM ARTIC960Hx DSP interface card
09J8829 IBM ARTIC960 Quad T1/E1
interface card
51H8702 IBM ARITC960 PCI Adapter
interface Board
87H3502 IBM ARTIC960 4-Port T1/E1 Interface
Card Wrap Plug
87H3311 IBM ARTIC960 4-Port Selectable Interface
C97 Board Wrap Plug
5605670 ESCON Wrap Plug
Note: A wrap plug is shipped with each
adapter and cable.

Chapter 37. Failing Function Codes (FFCs) 643


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
87H3405 IBM ARTIC960 4-Port Selectable
EIA-232 Cable
87H3396 IBM ARTIC960 4-Port Selectable
RS-449 Cable
87H3408 IBM ARTIC960 4-Port Selectable
X.21 Cable
87H3399 IBM ARTIC960 4-Port Selectable
C98
V.35 Cable
87H3402 IBM ARTIC960 4-Port Selectable
EIA-530 Cable
87H3518 IBM ARTIC960 4-Port T1 RJ-45 Cable
87H3515 IBM ARTIC960 4-Port E1 RJ-45 Cable
Note: A wrap plug is shipped with each
adapter and cable.
Generic L2 Cache problem
D01 7017/S70 90H9694 Processor Card (4x) (Type 2)
90H9662 Processor Card (4x) (Type 1)
7017/S7A 08L1474 Processor Card (type 2) (262 MHz)
D01
08L1473 Processor Card (type 1) (262 MHz)
D01 7017/S80 23L7434 Processor Card (Type 1 RH)
23L7447 Processor Card (Type 2 LH)
7017/S85 21P4511 Processor Card (Type 1 RH)
D01
21P4517 Processor Card (Type 2 LH)
7024/E20 40H6616 CPU Card (100 MHz)
D01
03N3989 CPU Card (233 MHz)
7024/E30 73H3614 CPU Card (133 MHz)
D01 93H2431 CPU Card (166 MHz)
03N3989 CPU Card (233 MHz)
7025/6F0 04N5353 1-way processor card (600 MHz)
09P6524 1-way processor card (750 MHz)
23L7785 2-way processor card (600 MHz)
D01
09P6525 2-way processor card (750 MHz)
23L7794 4-way processor card (600 MHz)
53P1301 4-way processor card (750 MHz)
7025/6F1 04N5353 1-way processor card (600 MHz)
09P6524 1-way processor card (750 MHz)
23L7785 2-way processor card (600 MHz)
09P6525 2-way processor card (750 MHz)
D01
23L7794 4-way processor card (600 MHz)
53P1301 4-way processor card (750 MHz)
23L7799 6-way processor card (668 MHz)
53P1334 6-way processor card (750 MHz)
7025/F30 73H3614 CPU Card (133 MHz)
D01 93H2431 CPU Card (166 MHz)
03N3989 CPU Card (233 MHz)
7025/F40 11H7517 CPU Card (166 MHz)
D01
93H5163 CPU Card (233 MHz)

644 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7025/F50 93H2679 166 MHz CPU Card (1 way)
73H4768 166 MHz CPU Card (2 way)
D01
93H9018 332 MHz CPU Card (1 way)
93H8945 332 MHz CPU Card (2 way)
7025/F80 04N4765 1-way processor card (450 Mhz)
21P4751 2-way processor card (450 Mhz)
D01
21P4760 4-way processor card (450 Mhz)
21P4774 6-way processor card (500 Mhz)
7026/6H0 04N5353 1-way processor card (600 Mhz)
09P6524 1-way processor card (750 MHz)
23L7785 2-way processor card (600 Mhz)
D01
09P6525 2-way processor card (750 MHz)
23L7794 4-way processor card (600 Mhz)
53P1301 4-way processor card (750 MHz)
7026/6H1 04N5353 1-way processor card (600 Mhz)
09P6524 1-way processor card (750 MHz)
23L7785 2-way processor card (600 Mhz)
09P6525 2-way processor card (750 MHz)
D01
23L7794 4-way processor card (600 Mhz)
53P1301 4-way processor card (750 MHz)
23L7799 6-way processor card (688 MHz)
53P1334 6-way processor card (750 MHz)
7026/6M1 04N6698 2-way processor card (500 Mhz)
D01 21P6381 2-way processor card (750 Mhz)
21P6383 4-way processor card (750 Mhz)
7026/B80 09P0399 Processor card (375 Mhz, one-way)
09P0143 Processor card (375 Mhz, two-way,
8 M L2)
D01 09P0406 Processor card (375 Mhz, two-way,
4 M L2)
09P4478
Processor Card (450 Mhz, two-way)
D01 7026/H10 11H7517 166 MHz Processor and Cache Card
7026/H50 93H9018 CPU Card (1 way)
D01
93H8945 CPU Card (2 way)
Generic L2 Cache problem
D01 7026/H70 94H1013 CPU Card (1 way)
94H1008 CPU Card (2 way)
7026/H80 04N4765 1-way 450 Mhz processor card
21P4751 2-way 450 Mhz processor card
D01
21P4760 4-way 450 Mhz processor card
21P4774 6-way 500 Mhz processor card
7026/M80 04N6930 2-way processor card
D01
04N6931 4-way processor card
7028/6C4 00P2974 Processor Card, 1.0 GHz 1-way
D01
7028/6E4 00P2977 Processor Card, 1.0 GHz 2-way

Chapter 37. Failing Function Codes (FFCs) 645


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
7039/651 44P1523 1.3 GHz 4-way MCM Core 0
D01 44P1524 1.3 GHz 4-way MCM Core 1
44P1525 1.1 GHz 8-way MCM
D01 7038/6M2 53P4953 Processor Card (standard)
7039/651 44P1542 1.3 GHz 4-way MCM with VPD Card
D01
44P1544 1.1GHz 8-way MCM with VPD Card
7040/671 03N3229 1.1 GHz 4-way MCM with VPD Card
D01
09P3217 1.1 GHz 8-way MCM with VPD Card
7040/681 03N3223 1.3 GHz 4-way MCM with VPD Card
03N3228 1.3 GHz 8-way MCM with VPD Card
D01
03N3229 1.1 GHz 4-way MCM with VPD Card
09P3217 1.1 GHz 8-way MCM with VPD Card
7043/140 75H5462 512KB L2 Cache
D01
75H5463 1 MB L2 Cache
D01 7043/150 07L8446 System Board
7043/240 11H7517 166 MHz Processor and Cache Card
D01
93H5163 233 MHz Processor and Cache Card
D01 7043/260 08L1013 200 MHz CPU Card
7043/270 11K0171 CPU card (375 MHz one-way)
D01
11K0218 CPU card (375 MHz two-way)
7044/170 09P0277 Processor card (333 MHz)
D01 09P0272 Processor card (400 MHz)
09P0943 Processor card (450 Mhz)
7044/270 11K0171 CPU card (375 MHz one-way)
D01 11K0218 CPU card (375 MHz two-way)
09P4478 CPU card (450 MHz two-way)
D01 7046/B50 41L5912 375 MHz System board
7317/F3L 73H3614 CPU Card (133 MHz)
D01 93H2431 CPU Card (166 MHz)
03N3989 CPU Card (233 MHz)
9076 SMP Thin/Wide 93H9716 CPU card (332 MHz)
D01
Node
9076/ Power3 SMP 03N2403 CPU card (200 MHz)
D01
Thin/Wide Node 11K0232 CPU card (375 MHz)
9076/ Power3 SMP 11K0198 CPU card
D01
High Node
88G3650 64 Port to 128 Port Converter Kit (four to a
D06 pack)
Note: Converter part number is 88G3651
7044/170 09P0277 Processor card (333 Mhz)
D07 09P0272 Processor card (400 Mhz)
09P0943 Processor card (450 Mhz)
D08 7134 88G5722 DC Fan assembly

646 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
D46 6339098 Token-Ring 9-pin D-Shell cable, 3m (10 ft.)
60G1063 Token-Ring RJ-45 STP cable, 3m (10 ft.)
D46 Note: Not used with the High-Speed
Token-Ring PCI adapter
93H8894 RJ-45 to 9-pin D-Shell Token-Ring Conversion
cable
D46
Note: Not used with the High-Speed
Token-Ring PCI adapter
OEM Standard UTP RJ-45 cable
D46
Cable
D50 Content moved to FFC 190.
D56 12H1204 EIA-232E Printer/ Terminal Serial Cable
07L9822 8-Port Multiport Interface Cable ISA Async
D57
Adapter
D59 93H7766 TP PCI Ethernet Adapter
D60 93H1902 T2 PCI Ethernet Adapter
D60 93H7766 TP PCI Ethernet Adapter
D66 7250 11H4436 RSS Card (with memory sockets)
D67 8 MB, ECC, 50 nsec Memory Module
D68 16 MB, ECC, 50 nsec Memory Module
D69 32 MB, ECC, 50 nsec Memory Module
D70 64 MB, ECC, 50 nsec Memory Module
D71 42H2771 8 MB, ECC, 60 nsec Memory Module
D72 42H2772 16 MB, ECC, 60 nsec Memory Module
D73 42H2773 32 MB, ECC, 60 nsec Memory Module
7025/F40 42H2774 64 MB, ECC, 60 nsec Memory Module
D74 7043/140
7043/240
D74 7043/140 93H6823 128 MB, ECC, 60 nsec Memory Module
D74 7043/240 93H6822 128 MB, ECC, 60 nsec Memory Module
7043/150 07L9302 64 MB, ECC Memory Module
D74 07L9304 128 MB, ECC Memory Module
07L9306 256 MB, ECC Memory Module
7046/B50 19L1809 128 MB, ECC Memory Module
D74
29L3302 256 MB, ECC Memory Module
D75 65G4615 8 MB, ECC, 70 nsec Memory Module
D76 16 MB, ECC, 70 nsec Memory Module
D77 32 MB, ECC, 70 nsec Memory Module
D78 39H9837 64 MB, ECC, 70 nsec Memory Module

Chapter 37. Failing Function Codes (FFCs) 647


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
D83 8 MB, Parity, 50 nsec Memory Module
D84 16 MB, Parity, 50 nsec Memory Module
D85 32 MB, Parity, 50 nsec Memory Module
D86 64 MB, Parity, 50 nsec Memory Module
D87 8 MB, Parity, 60 nsec Memory Module
D88 16 MB, Parity, 60 nsec Memory Module
D89 32 MB, Parity, 60 nsec Memory Module
D90 64 MB, Parity, 60 nsec Memory Module
D91 8 MB, Parity, 70 nsec Memory Module
D92 16 MB, Parity, 70 nsec Memory Module
D93 65G4617 32 MB, Parity, 70 nsec Memory Module
D94 39H9837 64 MB, ECC, 70 nsec Memory Module
7043/140 94H0029 GXT550P Graphics Adapter
7043/150
D95
7025/F40
7043/240
93H6267 GXT255P High Performance PCI Graphics
D96
Adapter
D97 93H7439 Operator Panel/Speaker Assembly
7043/140 73H4532 Riser Card
E10
7043/150
E10 7043/240 73H3712 Riser Card
E10 7046/B50 23L8117 Riser Card
E10 Models not listed Refer to FFC 227
E11 128 MB, ECC, 50 nsec Memory Module
7025/F40 93H6821 128 MB, ECC, 60 nsec Memory Module
7025/F50
E12 7026/H10
7026/H50
7317/F3L
E12 7043/140 93H6823 128 MB, ECC, 60 nsec Memory Module
E12 7043/240 93H6822 128 MB, ECC, 60 nsec Memory Module
9076 SMP Thin/Wide 93H4702 128 MB, ECC, 60 nsec Memory Module
E12
Node
9076/ Power3 SMP 93H4702 128 MB, ECC, 60 nsec Memory Module
E12
Thin/Wide Node
E13 128 MB, ECC, 70 nsec Memory Module
E14 128 MB, Parity, 50 nsec Memory Module
E15 128 MB, Parity, 60 nsec Memory Module

648 Diagnostic Information for Multiple Bus Systems


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
E16 128 MB, Parity, 70 nsec Memory Module
E17 7017/S70 19H0288 Memory 16 MB Memory Module
E18 7017/S70 35H8751 Memory 64 MB Memory Module
Power Supply Sensor Failed
E19
7026/H50 07L6594 I/O planar
E19 7026/H70 08L0617 I/O planar
7028/6C4 09P5894 AC Power Supply
E19
7028/6E4 00P3166 CEC Backplane
9076 SMP Thin/Wide 41L6138 I/O planar
E19
Node
9076/ Power3 SMP 03N2866 I/O planar (200 MHz)
E19
Thin/Wide Node 03N3368 I/O planar (375 Mhz)
9076/ Power3 SMP 11K0198 CPU Card
E19 High Node 03N4184 System Planar
11K0571 NIO Planar
9076/ Power3 RIO 31L8752 Supervisor Card
E19 Drawer 12K0446 Power Supply
05N5005 RIO planar
7017/S80 23L7595 4 GB Memory Card
E1A
7017/S85 04N5011
37L6902 128 MB Cache, U.S. (includes battery)
E2A
19K0561 128 MB Cache, Japan (includes battery)
37L6903 128 MB Cache battery, U.S.
E3A
00N9561 128 MB Cache battery, Japan
E22 Video Cable (generic)
E23 Audio Cable (generic)
E24 7236 94H0623 Resistor Assembly
E26 7026/H50 93H9551 Power Distribution Card
E26 7026/H70 08L0388 Power Distribution Card
21H8979 32 MB Cache (Located on the LVD SCSI
E29
RAID Adapter) (includes battery)
44H8429 32 MB Cache Battery (Located on the LVD
E30
SCSI RAID Adapter)
9076/ Power3 SMP (xx represents any character) Refer to the
Exx Thin/Wide Node Firmware Checkpoint Three-Digit Error Code
section of the service manual.
7024 7025 (xx represents any character) Refer to the
Fxx Firmware Checkpoint Three-Digit Error Code
section of the service manual.
2520 09P2544 Dual-Channel Ultra3 SCSI PCI Adapter

Chapter 37. Failing Function Codes (FFCs) 649


Failing Machine FRU Description and Notes
Function Type/- Part
Code Model Number
xxxxxx 64-bit PCI-X Dual Channel SCSI Adapter
Note: Use the location code to identify the
failing FRU. Determine if the failing FRU is
2522 integrated on the systeh board. If the failing
FRU is integrated use FFC 221. If the failing
FRU is not integrated replace the FRU
identified here.
2530 09P3196 10/100 Mbps Ethernet PCI Adapter II
2550 09P3425 POWER GXT4500P Graphics Adapter
2551 09P3391 POWER GXT6500P Graphics Adapter
2562 09P2470 Keyboard/Mouse PCI Attachment Card
2570 11P1856 IBM Cryptographic Accelerator PCI Adapter
48x IDE CDROM Drive
2590 24P3605 Black Bezel
24P3603 White Bezel
2591 53P2735 IDE 16/48X DVD-ROM
25C0 00P3055 IBM Gigabit-SX Ethernet PCI-X Adapter
25C1 00P3056 IBM 10/100/1000 Base-TX PCI-X Adapter
SES/SAF-TE LED Problem
2D00 Note: If type/model and FRU information is
not listed here, refer to FFC 199.
7028/6C4 09P5895 Cable, DASD 50 pins
2D00
7028/6E4 00P2983 DASD backplane

650 Diagnostic Information for Multiple Bus Systems


Chapter 38. FRU Cross-References
The FRU Cross-references enable the service technician to determine FRU numbers if
the part name is known or to determine a FRU description if the FRU number is known.

Using the FRU Name Cross-Reference List


The following procedure is used to find a FRU part number when the FRU name is
known. FRU names are listed in alphabetic order.
1. Find your FRU name in the FRU name column.
2. Record the failing function code for the FRU.
3. Go to the “Failing Function Code List” on page 566 to find the FRU part number and
description.

FRU Name Cross-Reference List


Failing
Description and Notes Function
Code
Adapter, 10/100 MB Base-TX Ethernet PCI 777
Adapter, 2-Port Multiprotocol PCI (ASIC) 444
Adapter, 2-Port Multiprotocol PCI 799
Adapter, 3Com Fast EtherLink XL PCI 10/100 Ethernet for PowerPC 699
Microprocessor-Based Systems
Adapter, 4-Port 10/100 Ethernet Tx PCI Adapter 77b
Adapter, 8-Port RS232 ISA Adapter 830
Adapter, 8-Port ISA Async EIA-232/RS-422 Adapter 785
Adapter, 8-Port PCI Asynchronous EIA-232/RS-422 Adapter 686
Adapter, IBM ARTIC960Hx Adapter 675
Adapter, IBM ARTIC960Rx Adapter 674
Adapter, IBM ARTIC960RxD Quad Digital Trunk PCI Adapter, IBM Artic960RxF 663
Digital Trunk Resource
Adapter, Auto LANStreamer Token-Ring PCI 750
Adapter, Auto LANStreamer Token-Ring PCI 776
Adapter, PCI High-Speed Token-Ring 646
Adapter, Built-in Parallel Port 827
Adapter, Co-Processor Multiport Adapter, Model 2 781
Adapter, Crytographic 4755 992
Adapter, ESCON Channel PCI Adapter 674
Adapter, Ethernet 962
Adapter, 10/100 Mbps Ethernet PCI Adapter II 2530
Adapter, Gigabit-SX Ethernet PCI-X Adapter 25C0

651
Failing
Description and Notes Function
Code
Adapter, FDDI (vendor logoed) 795
Adapter, 10/100/1000 Base-TX PCI-X Adapter 25C1
Adapter, GXT110P Graphics Adapter 900
Adapter, GXT120P Graphics Adapter 685
Adapter, GXT130P Graphics Adapter 655
Adapter, GXT135P Graphics Adapter 67E
Adapter, GXT250P PCI Graphics Adapter 786
Adapter, GXT255P High Performance PCI Graphics Adapter D96
Adapter, GXT300P Graphics Adapter 78D
Adapter, GXT500P Graphics 787
Adapter, GXT550P Graphics D95
Adapter, GXT800P Graphics (Base Card) 806
Adapter, GXT800P Graphics (Base DIMM) 298
Adapter, GXT800P Graphics (Texture DIMM) 297
Adapter, GXT1000 Graphics Attachment (SPAN) 908
Adapter, GXT2000P Graphics 657
Adapter, GXT3000P 3D PCI Graphics Adapter 778
Adapter, GXT4000P 3D PCI Graphics Adapter 78b
Adapter, GXT4500P 3D PCI Graphics Adapter 2550
Adapter, GXT6000P 3D PCI Graphics Adapter 68E
Adapter, GXT6500P 3D PCI Graphics Adapter 2551
Adapter, Serial HIPPI PCI 938
Adapter, Integrated Ethernet System Planar 887
Adapter, ISDN Basic Rate Interface 693
Adapter, Media Streamer Audio/Video Decoder 966
Adapter, Multibus Integrated Ethernet 790
Adapter, MVP Power Graphics 775
Adapter, PCI Gigabit Fibre Channel 677
Adapter, PCI 2-Gigabit Fibre Channel 447
Adapter, PCI Differential Ultra SCSI (wide/fast-20) (4-L) 2E6
Adapter, PCI Dual-Channel Ultra3 SCSI (4-Y) 2520
Adapter, PCI Gigabit Ethernet 669
Adapter, PCI IBM Cryptographic Accelerator 2570
Adapter, Universal PCI Differential Ultra SCSI (4-U) 2E6
Adapter, Dual-Channel PCI-2 to Ultra2 SCSI (4-R) 637
Adapter, Integrated Ultra2 SCSI 84A

652 Diagnostic Information for Multiple Bus Systems


Failing
Description and Notes Function
Code
Adapter, SCSI-2 Fast/Wide PCI (4-A, 4_A) 746
Adapter, SCSI-2 Differential Fast/Wide PCI (4-B, 4_B) 747
Adapter, PCI 3-Channel Ultra2 SCSI RAID (4-T) (also, see FFC E30 and E29) 667
Adapter, PCI 4-Channel Ultra3 SCSI RAID (4-X) (also, see FFC E3A and E2A) 66D
Adapter, SCSI 32-bit SE Fast/Wide Raid (4-H) 751
Adapter, PCI Single-Ended Ultra SCSI (wide/fast-20) (4-K) 840
Adapter, T2 PCI Ethernet D60
742
Adapter, SP Switch MX 763
Adapter, TB3-PCI Adapter 764
Adapter, TP PCI Ethernet D59
Adapter, TURBOWAYS 25 ATM PCI 691
Adapter, 64-bit/66 MHz PCI ATM MMF 69b
Adapter, 64-bit/66 MHz PCI ATM 155 UTP 69d
Adapter, TURBOWAYS 155 PCI MMF ATM (1MB) 697
Adapter, TURBOWAYS 155 PCI UTP ATM (1MB) 698
Adapter, Ultimedia Video Capture Adapter 788
Adapter, Unknown (vendor supplied) 711
Adapter, X.25 Interface Co-Processor 780
Adapter, XGA graphics 983
Battery, Time-of-Day and NVRAM 151
Battery, Cache (also, see FFC 667) E30
Battery, Cache (also, see FFC 66D) E3A
Cable, 2-Port Multiprotocol V.24, V.35, V.36, and X.21 2C3
Cable, 4-Port Multiprotocol jumper 267
Cable, Async EIA - 232D, V.24 259
Cable, IBM ARTIC960 Adapter C98
Cable, Audio (generic) E23
Cable, Diskette Drive Signal 181
Cable, EIA-232E Printer/Terminal Serial D56
Cable, Fiber optic for FC-AL adapter C24
Cable, Multiport Interface Cable for 8-port Async ISA Adapter D57
Cable, Multiprotocol - EIA-422A 253
Cable, Parallel Printer 251
Cable, Power, Serial Attachment, Dials/6094 929
Cable, SCSI Controller 276

Chapter 38. FRU Cross-References 653


Failing
Description and Notes Function
Code
Cable, SCSI Internal (by machine type) 277
Cable, SCSI Generic (External) 277
Cable, SCSI Internal Disk Drive 190
Cable, Signal, Serial Attachment, Dials6094 270
Cable, Terminal Cable, EIA-422A 263
SCSI Device/SCSI Cable/SCSI Terminator 190
Cable, Token Ring 256
Cable, Type 3 Media Filter Token Ring .254m (10inch) or Auto Token-Ring D46
LANstreamer MC 32 Standard Token Ring
Cable, Video (generic) E22
CD-ROM drive, 20x (MAX) SCSI-2 Drive 682
CD-ROM drive, 32x (MAX) SCSI-2 Drive 664
CD-ROM drive, 48x (MAX) IDE Drive 2590
CD-ROM drive, 600 MB Double Speed Tray-Loading, Type C Bezel 89c
CD-ROM drive, 8x Speed SCSI-2 Drive 804
CD-ROM drive, External 2.6 GB Rewritable Optical Disk 789
CD-ROM drive, Quad Speed SCSI-2 640 MB Drive 734
CD-ROM drive, Type A or B Bezel 974
CD-ROM-2 drive, Type B Bezel (Unload button has a white underside) 987
Controller, 128-Port Aysnc Controller 709
Controller, 128-Port PCI Asynchronous 687
Controller, SCSI I/O B88
CPU card 210
Disk Drive Assembly, 200 MB SCSI, 3.5 inch 989
Disk Drive Assembly, 320 MB SCSI 953
Disk Drive Assembly, 320 MB SCSI, logic card and frame 953
Disk Drive Assembly, 355 MB SCSI 952
Disk Drive Assembly, 355 MB SCSI, logic card and frame 952
Disk Drive Assembly, 400 MB SCSI 954
Disk Drive Assembly, 400 MB SCSI, logic card and frame 954
Disk Drive Assembly, 540 MB SCSI-2 (1-inch height) 981
Disk Drive Assembly, 857 MB SCSI, logic card and frame 955
Disk Drive Assembly, 1.0 GB SCSI (1-inch height) 984
Disk Drive Assembly, 1 GB SCSI, Single-Ended 968
Disk Drive Assembly, 1.08 GB SCSI-2 (1-inch height) 741
Disk Drive Assembly, 1.1 GB 8-bit Single-Ended 700

654 Diagnostic Information for Multiple Bus Systems


Failing
Description and Notes Function
Code
Disk Drive Assembly, 1.1 GB 16-bit Single-Ended 701
Disk Drive Assembly, 1.1 GB 16-bit Differential 702
Disk Drive Assembly, 1.37 GB SCSI 960
Disk Drive Assembly, 1.37 GB SCSI, Logic Card 960
Disk Drive Assembly, 2.0 GB SCSI-2, Differential 912
Disk Drive Assembly, 2.0 GB SCSI-2, Differential Fast/Wide 917
Disk Drive Assembly, 2.0 GB SCSI-2, Single-Ended Fast/Wide 918
Disk Drive Assembly, 2.0 GB SCSI-2, Single-Ended 990
Disk Drive Assembly, 2.1 GB 16 bit SCSI 784
Disk Drive Assembly, 2.2 GB 8-bit Single-Ended 703
Disk Drive Assembly, 2.2 GB 16-bit Single-Ended 704
Disk Drive Assembly, 2.2 GB 16-bit Differential 705
Disk Drive Assembly, 2.2 GB 16-bit Single-Ended 791
Disk Drive Assembly, 2.4 GB SCSI 986
Disk Drive Assembly, 4.5 GB 16-bit Single-Ended 706
Disk Drive Assembly, 4.5 GB 16-bit Differential 707
Disk Drive Assembly, 4.5 GB 16-bit Single-Ended 772
Disk Drive Assembly, 4.5 GB 16-bit Single-Ended 792
Disk Drive Assembly, 4.5 GB Ultra SCSI Single-Ended 638
Disk Drive Assembly, 4.5 GB Ultra SCSI Single-Ended 689
Disk Drive Assembly, 4.5 GB SCSD Single-Ended 679
Disk Drive Assembly, 4.7 GB DVD-RAM drive 66E
Disk Drive Assembly, 9.1 GB Ultra SCSI Single-Ended 690
Disk Drive Assembly, 9.1 GB 16-bit Single-Ended 773
Disk Drive Assembly, 9.1 GB 16-bit Single-Ended 793
Disk Drive Assembly, 9.1 GB 68-pin LVD SCSI 63A
64A
601
Disk Drive Assembly, 9.1 GB 80-pin LVD SCSI 63B
64B
621
Disk Drive Assembly, 9.1 GB Ultra-SCSI 16-bit 681
Disk Drive Assembly, 9.1 GB Ultra SCSI (68-pin) 440
Disk Drive Assembly, 9.1 GB 10K RPM Ultra SCSI (68-pin) 639
Disk Drive Assembly, 9.1 GB 10K RPM Ultra SCSI (80-pin) 640
Disk Drive Assembly, 18.2 GB 68-pin LVD SCSI 63C
64C
623

Chapter 38. FRU Cross-References 655


Failing
Description and Notes Function
Code
Disk Drive Assembly, 18.2 GB 80-pin LVD SCSI 63D
64D
624
Disk Drive Assembly, 18.2 GB Ultra-SCSI 16-bit 653
Disk Drive Assembly, 18.2 GB Ultra SCSI (68-pin) 441
Disk Drive Assembly, 36.4 GB 68-pin LVD SCSI 63E
64E
Disk Drive Assembly, 36.4 GB 80-pin LVD SCSI 63F
64F
Disk Drive Assembly, 9.1 GB Differential 774
Disk Drive Assemblies, SSA type 6CC
Diskette Drive, 3.5-inch 935
Display Unit, 725
Fan Assemblies 166
167
File Server 993
Fuse, SCSI I/O Controller 279
Interface board, IBM ARTIC960 Adapter C95
Interposer, RS232 Printer/Terminal 261
Keyboard, 5085/5086 931
Keyboard, Kanji 923
Keyboard, PS/2 736
Keyboard U.S. 921
Keyboard, WT 922
Lighted Program Function Keyboard (6094, model 20) 930
Logic Card, 355/670 MB 956
Memory Modules 2C6
Memory Base Cards (Risers) 2C7
Memory Module, IBM ARTIC960 C94
Memory Module, 1 GB 2CC
Memory Module, 256 MB 2CD
Memory Module, 512 MB 2CE
Memory, 32 MB Cache (includes battery FFC E30) (also, see FFC 667) E29
Memory, 128 MB Cache (includes battery FFC E3A) (also, see FFC 66D) E2A
Module, ROM 217
Mouse, 3-Button 925
Network Interface, Switching 980

656 Diagnostic Information for Multiple Bus Systems


Failing
Description and Notes Function
Code
Power Supplies 152
Power Supply, Portable Disk Drive 192
RAN, 16-Port EIA-232 837
RAN, 16-Port RS-422 684
Resistor Assembly for 7236 E24
Riser Card, Operator Panel, SCSI 812
SSA disk drives 6CC
Stylus, Tablet 188
System Board 221
System Board, Integrated Ultra2 SCSI 662
Tablet Cursor 159
Tablet, 5083/21 or 6093/11 926
Tablet, 5083/22 or 6093/12, 21, 22 927
Tape, Atape 899
Tape Drive, 150 MB 1/4 inch 971
Tape Drive, 525 MB 1/4 inch 991
Tape Drive, 1.2 GB 1/4 inch 995
Tape Drive, 2.0 GB 4 mm 998
Tape Drive, 2.3 GB 8 mm 972
Tape Drive, 4 GB 4 mm 915
Tape Drive, 5 GB 8 mm Single-Ended 994
Tape Drive, 5 GB 8 mm Differential 914
Tape Drive, 12 GB 4 mm SCSI 678
Tape Drive, 13 GB 1/4 inch 757
Tape Drive, 16 GB 4 mm Tape Autoloader 745
Tape Drive, 20 GB 8 mm SCSI 964
Tape Drive, 24/48 GB 4 mm DDS-2 Tape Autoloader 783
Tape Drive, 35 GB DLT7000 692
Tape Drive, 40 GB DLT8000 451
Tape Drive, 48 GB 4 mm Tape Autoloader 745
Tape Drive, 60 GB 452
Tape Drive, 140 GB 8 mm 733
Tape Drive, 400 GB 8 mm SCSI Autoloader 964
Tape Drive, 9348 1/2-Inch 9-Track 970
Tape Library, 7331 Model 205 749
Terminator, SCSI card edge 232

Chapter 38. FRU Cross-References 657


Failing
Description and Notes Function
Code
Terminator, SCSI pass-through and cable assembly 277
Terminator, SCSI Controller (external) 233
Transceiver, Ethernet, Twisted Pair B08
Transceiver, Ethernet, ISO 8802/3 (formerly IEEE 802.3) B09
Wrap plug, IBM ARTIC960 Adapter Interface Board C97
3514 External Disk Array, Models 212, and 213 999
3852 Graphics Visualization Server 982
2105 Model B09 683

658 Diagnostic Information for Multiple Bus Systems


Appendix A. Wrap Plugs
Adapter Name Connector Type, Port Name, Part
or Cable Number
2-Port Multiprotocol PCI Adapter Wrap Plug 93H3662
8-Port EIA-232/RS-422A Asynchronous ISA 25-position D-shell 6298964
Adapter
16-Port EIA-232 Remote Async Node RJ-45 43G0928
0.2m (9 inch) controller cable 43G0936
4.6m (15 feet) controller cable 43G0937
RJ-45 to DB-25 converter cable 51G8610
Cable kit (provides four RJ-45 43G0938
to DB-25 cable)
Terminator 43G0926
Auto LANstreamer Token-Ring PCI Adapter Token-Ring Port 6165899
Built-in Serial Adapter Serial Ports S1 & S2 6298965
9-pin to 25-pin Converter Cable 6450242
25-pin D-shell 6298964
Built-in Parallel Printer Adapter Parallel Printer Port 71F0690
Co-Processor Multiport Adapter, Model 2 78-Position 40F9902
X.21 40F9904
V.35 40F9900
EIA-232D 40F9903
EIA-422A 53F3886
ESCON Adapter ESCON Wrap Plug 5605670
10/100 Mbps Ethernet PCI Adapter II Twisted Pair Wrap Plug 00G2380
10/100 Ethernet Tx PCI Adapter
4-Port 10/100 Base-TX Ethernet PCI
Adapter
10/100/1000 Base-TX PCI-X Adapter Twisted Pair wrap plug 00G2380
Ethernet T2 PCI Adapter Transceiver Wrap Plugs:
Thin 02G7433
Twisted Pair 00G2380
Ethernet T5 PCI Adapter Transceiver Wrap Plugs:
Thin 02G7433
Twisted Pair 00G2380
15-Position D-Shell 70F9625
BNC, 25-ohm terminator 70F9626
Ethernet PCI Adapter Adapter wrap plugs:
Twisted Pair 00G2380
DIX 15-pin connectors (2) 71F1167
70F9625
BNC wrap plugs (3) 71F1168
70F9626
02G7433
Gigabit Ethernet Adapter Twisted Pair Wrap Plug 00P1689
Gigabit-SX Ethernet PCI-X Adapter Fiber optic wrap plug 11P3847

659
Adapter Name Connector Type, Port Name, Part
or Cable Number
2-Gigabit Fibre Channel PCI Adapter Fiber Connector Wrap Plug 05N6768
64-bit/66 MHz PCI ATM MMF Adapter Fiber Connector Wrap Plug 21H3547
Gigabit Ethernet-SX PCI Adapter
Serial HIPPI PCI Adapter
TURBOWAYS 155 PCI MMF ATM PCI
Adapter
Gigabit Fibre Channel PCI Adapter Fiber Connector Wrap Plug 16G5609
64-bit/66 MHz PCI ATM 155 UTP Wrap Plug 21P8009
Adapter 42H0540
TURBOWAYS 25 ATM PCI Adapter
TURBOWAYS 155 PCI UTP ATM PCI
Adapter
X.25 Interface Co-Processor Adapter X.25 Adapter Wrap Plug 07F3132
X.21 Cable Wrap Plug 07F3153
V.24 Cable Wrap Plug 07F3163
V.35 Cable Wrap Plug 07F3173

660 Diagnostic Information for Multiple Bus Systems


Appendix B. Test Media
Device Media or Supplies Part
Number
4 GB 4 mm tape drive Tape/media kit 8191149
Kit includes:
- 4 mm Cleaning Tape Cartridge 21F8763
- 4 mm 2GB Data Tape Cartridge 21F8758
- 4 mm 4GB Data Tape Cartridge 8191160
4 mm Diagnostic Cartridge 8191146
5 GB 8 mm Tape Drive Tape/Media kit 59F3907
Kit includes:
- 8 mm Cleaning Tape Cartridge 21F8593
- 8 mm Blank Data Tape Cartridge 21F8595
- 8 mm Test Tape Cartridge 21F8577
Package of five 8 mm Blank Tapes 21F8595
1/4-inch Cartridge Tape Drive 1/4 inch Head Cleaning Kit 21F8570
150 MB Data Tape Cartridge (5-pack) 21F8588
525 MB Data Tape Cartridge (5-pack) 21F8587
1.2 GB Data Tape Cartridge (5-pack) 21F8732
1.2 GB 1/4 inch Test Tape Cartridge 21F8734
3-1/2 inch Diskette Drive 3-1/2 inch 1.0 MB Blank Diskette 6404095
3-1/2 inch 1.0 MB Diagnostic Test 71F1247
Diskette
3-1/2 inch 2.0 MB Blank Diskette 6404078
3-1/2 inch 2.0 MB Diagnostic Test 71F1248
Diskette
CD-ROM Drive, Bezel type C Test Disc 81F8902
RISC System/6000 Diagnostic Package Diagnostic and Tests on CD-ROM 40H3401
40H3394

Supplemental Diagnostic Diskette Description Part


Number
10/100 Ethernet Tx PCI Adapter 93H1843
Eicon ISDN DIV A Pro 2.0 PCI S/T Adapter (Order through the kit FRU Part 41L5794
Number)
IBM ARTIC960Hx 4-port Selectable PCI Adapter IBM ARTIC960Hx 4-port T1/E1 07L9046
Adapter IBM ARTIC960Hx 4-port DSP Resource Adapter
SSA Multi-Initiator/RAID EL Adapter 96H9868

661
662 Diagnostic Information for Multiple Bus Systems
Appendix C. System Memory Reference

System Unit Memory Combinations


Type and Model System Memory Base Memory Memory Memory Card Pairs
Configuration Card FRU Module Size Module FRU
Type/Size (Min./Max.) Number (Bytes) Number
7013/S70 (512 MB/16 GB) 93H767 16 MB 19H0288 Yes
7015/S70 (RH) 32 MB 19H0289
7017/S70 93H7689 64 MB 35H8751
(LH)
7013/S7A (512 MB/32 GB) 90H9831 128 MB N/A Quads
7015/S7A R1 Memory Cards 90H9834 256 MB
7017/S7A 97H6204 256 MB
(64 MB)
90H9837 512 MB
97H6213 512 MB
(64 MB)
97H6226 1024 MB
97H6244 2048 MB
7013/S80 (1G B/64 GB) 23L7566 256 MB N/A Quads
7015/S80 23L7570 512 MB
7017/S80 23L7577 1024 MB
7017/S85 23L7589 2048 MB
23L7595 4096 MB
7024/E20 (16 MB/1 GB) N/A 8 MB 65G4615 No
7024/E30 System Board 16 MB 19H0288
32 MB 65G4617
64 MB 39H9837
128 MB 73H3451
7025/F30 (16 MB/1 GB) N/A 8 MB 65G4615 No
System Board 16 MB 19H0288
32 MB 65G4617
64 MB 39H9837
128 MB 73H3451
7025/F40 (16 MB/1 GB) N/A 8 MB 42H2771 No
System Board 16 MB 42H2772
32 MB 42H2773
64 MB 42H2774
128 MB 93H6821
7025/F50 (64 MB/1 GB) 93H2641 32 MB 93H4700 Yes
128 MB 93H4702
7025/6F0 (256 MB/16 GB) 04N4808 32 MB 07L7729 Quads
7025/6F1 128 MB 93H4702
7025/F80 256 MB 07L9030
512 MB 10L5417
1 GB 09P0335

663
Type and Model System Memory Base Memory Memory Memory Card Pairs
Configuration Card FRU Module Size Module FRU
Type/Size (Min./Max.) Number (Bytes) Number
7026/B80 System board 07L7065 128 MB 93H470 Yes*
(256 MB/16 GB) 256 MB 09P0550
512 MB 09P0491
7026/H10 (16 MB/1 GB) N/A 16 MB 42H4772 No
32 MB 42H2773
64M 42H2774
128M 93H6821
7026/H50 (64 MB/1 GB) 93H2641 32 MB 93H4700 Yes
128 MB 93H4702
7026/H70 (64 MB/8 GB) 93H2641 32 MB 93H4700 Yes
128 MB 93H4702
256 MB 07L9030
7026/6H0 (256 MB/16 GB) 04N4808 32 MB 07L7729 Quads
7026/6H1 128 MB 93H4702
256 MB 07L9030
512 MB 10L5417
1 GB 09P0335
7026/6M1 (1 GB/32 GB) 04N3033 128 MB 93H4702 Group of 8
256 MB 07L9030
512 MB 10L5417
1 GB 09P0335
7026/H80 (256 MB/16 GB) 04N4808 32 MB 07L7729 Quads
128 MB 93H4702
256 MB 07L9030
512 MB 10L5417
1 GB 09P0335
7026/M80 (1 GB/32 GB) 04N3033 128 MB 93H4702 Group of 8
256 MB 07L9030
512 MB 10L5417
7028/6C1 (512 MB/ 8 GB with all N/A 512 MB 09P0491 Yes
7028/6E1 processors)
7028/6C4 (I GB/16GB) N/A 256 MB 09P2705 Quads
7028/6E4 512 MB 09P2706
1 GB 09P2707
2 GB 53P3232
7038/6M2 (1 GB/64 GB) On Processor Card 512MB 53P3226 Quads
09P6257 1 GB 53P3230
4 GB 53P3232
7039/651 (4 GB/32 GB) 09P2927 4 GB N/A No
09P2882 8 GB N/A No
7040/671 (4 GB/128 GB) Inner 53P1013 4 GB N/A No
Inner 53P0374 8 GB
Inner 53P0378 16 GB
Inner 53P0382 32 GB

664 Diagnostic Information for Multiple Bus Systems


Type and Model System Memory Base Memory Memory Memory Card Pairs
Configuration Card FRU Module Size Module FRU
Type/Size (Min./Max.) Number (Bytes) Number
7040/681 (8 GB/256 GB) Inner 53P1013 4 GB N/A No
Outer 53P1018 4 GB
Inner 53P0374 8 GB
Outer 53P0386 8 GB
Inner 53P0378 16 GB
Outer 53P0390 16 GB
Inner 53P0382 32 GB
Outer 53P0394 32 GB
7043/140 (32 MB/768 MB) N/A 16 MB 42H2772 No
System Board 32 MB 42H2773
64 MB 42H2774
128 MB 93H6823
7043/150 (128 MB/1 GB) N/A 64 MB 19L1808 No
System board 128 MB 19L1809
256 MB 29L3302
7043/240 (32 MB/1 GB) N/A 8 MB 42H2771 No
System Board 16 MB 42H2772
32 MB 42H2773
64 MB 42H2774
128 MB 93H6822
7043/260 (256 MB/4 GB) 07L7065 32 MB 07L7729 Yes
128 MB 93H4702
7043/270 (256 MB/8 GB) 07L7065 128 MB 93H4702 Yes
256 MB 07L9030
7044/170 (256 MB/2 GB) N/A 128 MB 93H4702 Yes
System Board 256 MB 07L9030
256 MB 09P0550
512 MB 07L9758
512 MB 09P0491
7044/270 (256 MB/8 GB) 07L7065 128 MB 93H4702 Yes
256 MB 07L9030
7046/B50 (128 MB/1 GB) N/A 64 MB 19L1808 Yes
128 MB 19L1809
256 MB 29L3302
7317/F3L (16 MB/1 GB) N/A 8 MB 65G4615 No
System Board 16 MB 19H0288
32 MB 65G4617
64 MB 39H9837
128 MB 73H3451
9076 SMP Thin/Wide (256 MB/3 GB) 93H2641 128 MB 93H4702 Yes
Node
9076/ Power3 SMP (256 MB/8 GB) 07L7065 128 MB 93H4702 Yes
Thin/Wide Node 256 MB 07L9030
9076/ Power3 SMP (1 GB/16 GB) 07L6608 128 MB 93H4702 Group of 8
High Node

Appendix C. System Memory Reference 665


Type and Model System Memory Base Memory Memory Memory Card Pairs
Configuration Card FRU Module Size Module FRU
Type/Size (Min./Max.) Number (Bytes) Number
9112/265 (512 MB/ 8 GB with N/A 512 MB 09P0491 Yes
other processors)
Note: * = Can be replaced individually with exact same part number, otherwise replace in pairs.

666 Diagnostic Information for Multiple Bus Systems


Appendix D. General Attributes Required When Using a TTY
Terminal
The following general attributes are the default settings for the diagnostic programs. Be
sure your terminal is set to these attributes.

Note: These attributes should be set before the diagnostic programs are loaded.

Refer to the following table.

General Setup Attributes 3151 /11 /31 3151 /51 /61 3161 /3164 Description
/41 Settings Settings Settings
Machine mode IBM 3151 IBM 3151 PC IBM 3161 or The diagnostic programs are set to
IBM 3164 emulate use of the 3161 ASCII Display
Terminal. If your terminal can emulate a
5085, 3161 or 3164 terminal, use the
following attribute settings. Otherwise,
refer to your operator’s manual, compare
the follow attribute descriptions with
those of your terminal, and set your
attributes accordingly.
Generated Code Set ASCII
Screen Normal Normal Uses the EIA-232 interface protocol.
Row and Column 24 x 80 24 x 80 Uses the EIA-232 interface protocol.
Scroll Jump Jump Jump When the last character on the bottom
line is entered, the screen moves down
one line.
Auto LF Off Off Off For the ″On″ setting, pressing the Return
key moves the cursor to the first
character position of the next line. For
the ″Off″ setting, pressing the Return key
moves the cursor to the first character
position of the current line. The CR and
LF characters are generated by the New
line setting.
CRT saver Off Off 10 The ″10″ setting causes the display
screen to go blank if there is no activity
for 10 minutes. When the system unit
sends data or a key is pressed, the
screen contents are displayed again.
Line wrap On On On The cursor moves to the first character
position of the next line in the page after
it reaches the last character position of
the current line in the page.
Forcing insert Off Off
Tab Field Field Field The column tab stops are ignored, and
the tab operation depends on the field
attribute character positions.

667
General Setup Attributes 3151 /11 /31 3151 /51 /61 3161 /3164 Description
/41 Settings Settings Settings
Trace All Both inbound data (data to the system
unit) and outbound data (data from the
system unit) to and from the main port
can be transferred to the auxiliary port
without disturbing communications with
the system unit when the Trace key is
pressed.

Additional Communication Attributes


The following communication attributes are for the 3151, 3161, and 3164 terminals.

Communication Setup 3151/11 3151 /51/61, 3161 /3164 Description


Attributes /31/41) Settings Settings
Settings
Operating mode Echo Echo Echo Data entered from the keyboard on the
terminal is sent to the system unit for
translation and then sent back to the
display screen. Sometimes called
conversational mode.
Line speed 9600 bps 9600 bps 9600 bps Uses the 9600 bps (bits per second) line
speed to communicate with the system
unit.
Word length (bits) 8 8 8 Selects eight bits as a data word length
(byte).
Parity No No No Does not add a parity bit, and is used
together with the word length attribute to
form the 8-bit data word (byte).
Stop bit 1 1 1 Places a bit after a data word (byte).
Turnaround character CR CR CR Selects the carriage return (CR)
character as the line turnaround
character.
Interface EIA-232 EIA-232 EIA-232 Uses the EIA-232 interface protocol.
Line control IPRTS IPRTS IPRTS Uses the ’permanent request to send’
(IPRTS) signal to communicate with
system unit.
Break signal (ms) 500 500 500 The terminal sends a ’break signal’ to the
system unit within 500 ms after the Break
key is pressed.
Send null suppress On On Trailing null characters are not sent to
the system unit.
Send null On Trailing null characters are sent to the
system unit.
Response delay (ms) 100 100 100 The terminal waits for 100 ms for the
system unit to respond.

668 Diagnostic Information for Multiple Bus Systems


Additional Keyboard Attributes
The following keyboard attributes are for the keyboard attached to the 3151, 3161, and
3164 terminals.

Keyboard Setup 3151/11 3151 /51/61 3161 /3164 Description


Attributes /31/41 Settings Settings
Settings
Enter Return Return Return The Enter key functions as the Return
key.
Return New line New line New line The cursor moves to the next line when
the Return key is pressed.
New line CR CR CR The Return key generates the carriage
return (CR) and the line feed (LF)
characters. The line turnaround occurs
after the CR and LF characters are
generated.
Send Page Page Page The contents of the current page are
sent to the system unit when the Send
key is pressed.
Insert character Space Space Space A blank character is inserted when the
Insert key is pressed.

Additional Printer Attributes


The following printer attributes are for a printer attached to the 3151, 3161, and 3164
terminals.

Printer Setup Attributes 3151/11 3151 /51/61 3161 /3164 Description


/31/41 Settings Settings
Settings
Line speed 9600 9600 9600 Uses 19200 or 9600 bps (bits per
second) line speed to communicate with
the system unit.
Word length (bits) 8 8 8 Selects eight bits as a data word length
(byte).
Parity Even Even No
Stop bit 1 1 1 Places a bit after a data word (byte).
Characters ALL ALL
Line end CR-LF
Print View- port
Print EOL Off
Print null Off

Appendix D. General Attributes Required When Using a TTY Terminal 669


670 Diagnostic Information for Multiple Bus Systems
Appendix E. CHRP Error Log Structure

CHRP Error Logs in AIX


On Common Hardware Reference Platform Architecture (CHRP) systems, detailed AIX
error log entries are created for machine checks, check stops, environmental failures,
boot failures, and Service Processor failures. This log data is provided by
product-specific firmware known as Run-Time Abstraction Services (RTAS). The detail
data in the logs are in a format common to all CHRP systems.

Note: These logs are analyzed automatically by AIX diagnostics and should not require
manual analysis, however, a situation may arise making it useful to examine the
detail manually, possibly supplying you with more information.

See Figure 1 for the general structure of the error log data.

Variable Length,
8 Bytes 40 Bytes 4 Bytes Ends in Null To End of Log
(<00>)

Error Log Fixed Debug Data


Part Standard
Error Information Location Code String
Extended Error Log
Always contains "IBM <0 x 00>"
Detailed Isolation Error
Figure 1. Standard IBM CHRP error log format

As shown in Figure 1:
v The Error Log Fixed Part is always present, and provides error information about the
type of error, its severity, and how it was handled. The Error Log Fixed Part also
indicates the presence and length of the extended error log information.
v The Extended Error Log portion provides more specific information about the cause,
type, and location of the error.
v The next 4 bytes, containing the ASCII characters IBM and a null character, indicate
that IBM-specific extensions to the standard CHRP log architecture follow.
v A variable length string follows, containing the physical locations of any Field
Replaceable Units (FRUs) implicated by the failure.
Location codes are separated by blanks (0x20), and the string ends in a null
character (0x00). Refer to “Location Codes for CHRP Model Architecture System
Units” on page 244 for more information on CHRP Location Codes.

671
v Other data may follow after the location codes, but it is unarchitected engineering
debug information that varies from system to system.

More detailed information on each portion of the log format is available in later sections
of this chapter. Refer also to “Location Codes for CHRP Model Architecture System
Units” on page 244 for more information on CHRP Location Codes.

Figure 2 illustrates how the Detail Data is decoded.

LABEL: SCAN_ERROR_CHRP
IDENTIFIER: BFE4C025

Date/Time: Thu Feb 20 18:14:38


Sequence Number 140
Machine Id: 000000004C00
Node Id: localhost
Class: H
Type: PERM
Resource Name: sysplanar0
Resource Class: planar
Resource Type: sysplanar_rspc
Location: 00-00

Description
UNDETERMINED ERROR
Fixed Part (8 bytes)
Failure Causes Extended Error Log (40 bytes)
UNDETERMINED
"IBM <0x00>" (4 bytes)
Recommended Actions
Location Codes (variable):
RUN SYSTEM DIAGNOSTICS
"P1-C1 P1<0x00>"
Detail Data Debug Data Records
PROBLEM DATA
0144 1000 0000 006A C600 9108 0014 3700 1997 0221 0200 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 4942 4D00 5031 2D43 3120 5031 0000 0000
0008 5331 0000 0300 0008 5332 0000 007F 0008 4D31 1000 0000 0008 4831 0000 0000
0008 4832 0000 0000 0008 4833 0000 0000 0002 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000

Figure 2. Example AIX error log with CHRP Detail Data

672 Diagnostic Information for Multiple Bus Systems


Versions of the Error Log Format
There are several versions of the error log formats. Use byte 0 to determine which error
log format table to use.

RTAS Error Return Format Fixed Part (All Versions)


The summary portion of the error return is designed to fit into a single 32-bit integer.
When used as a data return format in memory, an optional Length field and Extended
Error Log data may follow the summary. The fixed part contains a Presence flag which
identifies whether an extended report is present.

Note: In Table 2, the location of each field within the integer is included in parentheses
after its name. Numerical field values are indicated in decimal unless noted
otherwise.

Table 2. RTAS Error Return Format (Fixed Part, All Versions)


Bit Field Name (bit Description, Values
numbers)
Version (0:7) A distinct value used to identify the architectural version of message.
Current version = (1)
Severity (8:10) Severity level of error/event being reported:
v FATAL (5)
v ERROR (4)
v ERROR_SYNC (3)
v WARNING (2)
v EVENT (1)
v NO_ERROR (0)
v reserved for future use (6-7)
RTAS Disposition Degree of recovery which RTAS has performed prior to return after an
(11:12) error (value is FULLY_RECOVERED if no error is being reported):
v FULLY_RECOVERED(0)
Note: Cannot be used when Severity is FATAL.
v LIMITED_RECOVERY(1)
v NOT_RECOVERED(2)
v reserved for future use (3)
Optional_Part_Presence Indicates if an Extended Error Log follows this 32-bit quantity in
(13) memory:
v PRESENT (1): The optional Extended Error Log is present.
v NOT_PRESENT (0): The optional Extended Error Log is not present.
Reserved (14:15) Reserved for future use (0:3)

Appendix E. CHRP Error Log Structure 673


Table 2. RTAS Error Return Format (Fixed Part, All Versions) (continued)
Bit Field Name (bit Description, Values
numbers)
Initiator (16:19) Abstract entity that initiated the event or the failed operation:
v UNKNOWN (0): Unknown or Not Applicable
v CPU (1): A CPU failure (in an MP system, the specific CPU is not
differentiated here)
v PCI (2): PCI host bridge or PCI device
v ISA (3): ISA bus bridge or ISA device
v MEMORY (4): Memory subsystem, including any caches
v POWER_MANAGEMENT (5): Power Management subsystem
v Reserved for future use (6-15)
Target (20:23) Abstract entity that was apparent target of failed operation (UNKNOWN
if Not Applicable): Same values as Initiator field
Type (24:31) General event or error type being reported:

Internal Errors:
v RETRY (1): too many tries failed, and a retry count expired
v TCE_ERR (2): range or access type error in an access through a
TCE
v INTERN_DEV_FAIL (3): some RTAS-abstracted device has failed (for
example, TODC)
v TIMEOUT (4): intended target did not respond before a time-out
occurred
v DATA_PARITY (5): Parity error on data
v ADDR_PARITY(6): Parity error on address
v CACHE_PARITY (7): Parity error on external cache
v ADDR_INVALID(8): access to reserved or undefined address, or
access of an unacceptable type for an address
v ECC_UNCORR (9): uncorrectable ECC error
v ECC_CORR (10): corrected ECC error
v RESERVED (11-63): Reserved for future use

Environmental and Power Warnings:


v EPOW(64): See Extended Error Log for sensor value
v RESERVED (65-95): Reserved for future use

Power Management Events(96-159): power management event


occurred - see base CHRP document for details.
Reserved for future use (160-223) Vendor-specific events(224-255):
Non-architected
Other (0): none of the above
Extended Error Log Length in bytes of Extended Error Log information see “Extended Error
Length (32:63) Log Formats” on page 675

674 Diagnostic Information for Multiple Bus Systems


Extended Error Log Formats
The following tables define an extended error log format by which the RTAS can
optionally return detailed information to the software about a hardware error condition.
For CHRP products, this extended data is usually provided.

Figure 3 and Table 3 on page 676 shows the general layout for the extended error log
format, while Table 4 on page 678 through Table 10 on page 682 show the detailed
layout of bytes 12 through 39. The detail area format is determined by bits 4:7 of byte
2, which indicate the error log type.

Detailed Error Log Formats


General Extended IBM
Error Log Format CPU, Memory, I/O, POST, Specific
EPOW, Power Management (Service Processor)

IBM Specific 44
Extensions Vendor ID
40

Detail Data 16
Vendor ID
12
Header 12
0
Figure 3. Layout of extended error log format from RTAS

Product-unique data (location codes and debug information) is added to the end of the
extended error log buffer (starting at byte 40) for capture and logging.

Note: The following log formats are designed to support the representation of integer
values in either the Big-Endian (AIX, Apple) or Little-Endian (Intel) formats. For
AIX, this is always Big-Endian format, which means there is no byte swapping,
and bits run from 0 (high-order, leftmost) to 7 (low-order, rightmost).

Appendix E. CHRP Error Log Structure 675


RTAS General Extended Error Log Format, Versions 1, 2
Table 3. RTAS General Extended Error Log Format, Versions 1, 2
Byte Bit(s) Description
0 0 1 = Log Valid
1 1 = Unrecoverable Error
2 1 = Recoverable (correctable or successfully retried) Error
3 1 = Unrecoverable Error, Bypassed - Degraded operation (for
example, Single CPU taken off-line, bad cache bypassed)
4 1 = Predictive Error - Error is recoverable, but indicates a
trend toward unrecoverable failure (for example, correctable
ECC error threshold)
5 1 = New Log (always 1 for data returned from RTAS)
6 1 = Addresses/Numbers are Big-Endian format, 0 =
Little-Endian
Note: This bit is always set to the Endian mode in which
RTAS was initialized.
7 Reserved
1 0:7 Reserved
2 0 Set to 1 - (Indicates log is in PowerPC format)
1:2 Reserved
3 1 = No failing address was available for recording within the
log’s Detailed Log Data, so the address field is invalid
4:7 Log format indicator, defines format used for bytes 12-39:
v (0) Reserved
v (1) CPU-detected failure, see Table 4 on page 678
v (2) Memory-detected failure, see Table 5 on page 678
v (3) I/O-detected failure, see Table 6 on page 679 or Table 12
on page 685 (V2)
v (4) Power-On Self Test (POST) failure, see Table 7 on
page 680
v (5) Environmental and Power Warning, see Table 8 on
page 681 or Table 13 on page 687 (V2)
v (6) Power Management Event (see base CHRP document
for description)
v (7-11) Reserved
v (12-15) Reserved for Vendor-specific
v (13) IBM Service Processor errors, see Table 10 on
page 682

676 Diagnostic Information for Multiple Bus Systems


Table 3. RTAS General Extended Error Log Format, Versions 1, 2 (continued)
Byte Bit(s) Description
3 0:3 Reserved
4 1 = Error is residual information from a failure which occurred
prior to the last boot (for example, stored information about a
machine check that crashed the system before RTAS could
report it to the OS)
5 1 = Error detected during IPL process (If neither bit 5 nor bit 7
is on, the error occurred after control was passed to the
operating system)
6 1 = Configuration changed since last boot.
7 1 = Error detected prior to IPL (in POST or firmware extended
diagnostics)
4-7 Note: Time and Date are based upon the same values and time base as the
RTAS Time-of-Day functions.

Time of most recent error in BCD format:


HHMMSS00, where HH=00-23, MM=00-59, SS=00-59
8-11 Date of most recent error in BCD format:
YYYYMMDD, where YYYY=1995-future, MM=01-12, DD=01-31
12-39 Detailed log data (See Detail log formats, Table 4 on page 678 through Table 10
on page 682)

Note: Time and Date values included in the CHRP Extended Error Log format (bytes
4-11) are recorded in Universal Time Coordinated (UTC) which essentially is
Greenwich Mean Time. UTC is also the way time is reported from the Time of
Day clock hardware. Be aware that UTC time is NOT the same as local time that
is usually presented by the operating system. The system has built-in functions
to manage time differences and takes into account special cases such as
Daylight Savings Time. For example, you may see an AIX error log with an AIX
time stamp of 12:00 pm, containing a CHRP error log in the Detail Data where
the encoded time stamp is 5:00 pm. This difference is actually the difference
between local time and UTC time.

Appendix E. CHRP Error Log Structure 677


CPU-Detected Errors, Versions 1, 2
Table 4. Error Log Detail for CPU-Detected Errors, Versions 1, 2
Byte Bit(s) Description
12 0 1 = CPU internal Error, other than cache
Note: If failure cannot be isolated, these bits may all be 0
1 1 = CPU internal cache error
2 1 = External (L2) cache parity or multi-bit ECC error
3 1 = External (L2) cache ECC single-bit error
4 1 = Time-out error, waiting for memory controller
5 1 = Time-out error, waiting for I/O
6 1 = Address/Data parity error on Processor Bus
7 1 = Transfer error on Processor Bus
13 Physical CPU ID number
14-15 Identifier number of sender of data/address parity error, or element which timed
out
16-23 64-bit Memory Address for cache error (High-order bytes =0 if 32-bit
addressing)
24-39 Reserved

Memory Controller-Detected Errors, Versions 1,2


Table 5. Error Log Detail for Memory Controller-Detected Errors, Versions 1, 2
Byte Bit(s) Description
12 0 1 = Uncorrectable Memory Error (parity or multiple bit ECC)
Note: If failure cannot be isolated, these bits may all be 0
1 1 = ECC correctable error
2 1 = Correctable error threshold exceeded
3 1 = Memory Controller internal error
4 1 = Memory Address (Bad address going to memory)
5 1 = Memory Data error (Bad data going to memory)
6 1 = Memory bus/switch internal error
7 1 = Memory time-out error
13 0 1 = Processor Bus parity error, detected by Memory Controller
1 1 = Processor time-out error, detected by Memory Controller
2 1 = Processor bus Transfer error
3 1 = I/O Host Bridge time-out error, detected by Memory
Controller
4 1 = I/O Host Bridge address/data parity error, detected by
Memory Controller
5:7 Reserved

678 Diagnostic Information for Multiple Bus Systems


Table 5. Error Log Detail for Memory Controller-Detected Errors, Versions 1,
2 (continued)
Byte Bit(s) Description
14 Physical Memory Controller number which detected error (0 if only one
controller)
15 Physical Memory Controller number which caused error (0 if only single memory
controller, or if the error source is in main memory, not another memory
controller)
16-23 64-bit Memory Address (High-order bytes =0 if only 32-bit address)
24-25 Syndrome bits (included if single-bit correctable error)
26 Memory Card Number (0 if on system board)
27 Reserved
28-31 0:31 Memory sub-elements (for example, SIMMs/DIMMs) implicated
on this card (or system board), 1 bit per sub-element
32-33 Identifier number of sender of data/address parity error, or element which timed
out.
34-39 Reserved

I/O-Detected Errors, Version 1


Table 6. Error Log Detail for I/O-Detected Errors, Version 1
Byte Bit(s) Description
12 0 1 = I/O Bus Address Parity Error
Note: If failure cannot be isolated, these bits may all be 0
1 1 = I/O Bus Data Parity Error
2 1 = I/O Bus Time-out Error
3 1 = I/O Device Internal Error
4 1 = Signaling device is a PCI to non-PCI bridge chip,
indicating an error on the secondary bus, for example, ISA
IOCHK#.
5 1 = Mezzanine/Processor Bus Address Parity Error
6 1 = Mezzanine/Processor Bus Data Parity Error
7 1 = Mezzanine/Processor Bus Time-out Error
13 0 1 = Bridge is connected to Processor Bus
1 1 = Bridge is connected to Memory Controller via Mezzanine
Bus
2:7 Reserved
14 PCI Bus ID of the device signaling the error
15 0:4 PCI Device ID of the device signaling the error
5:7 PCI Function ID of the device signaling the error
16-17 PCI Device ID of the device signaling the error (from configuration register)
18-19 PCI Vendor ID of the device signaling the error (from configuration register)

Appendix E. CHRP Error Log Structure 679


Table 6. Error Log Detail for I/O-Detected Errors, Version 1 (continued)
Byte Bit(s) Description
20 PCI Revision ID of the device signaling the error (from configuration register)
21 Slot Identifier number of the device signaling the error
v ’00’ if system board device
v ’FF’ if multiple devices signaling an error
22 PCI Bus ID of the sending device at the time of error
23 0:4 PCI Device ID of the sending device at the time of error
5:7 PCI Function ID of the sending device at the time of error
24-25 PCI Device ID of the sending device at the time of error (from configuration
register)
26-27 PCI Vendor ID of the sending device at the time of error (from configuration
register)
28 PCI Revision ID of the sending device at the time of error (from configuration
register)
29 Slot Identifier number of the sending device at the time of error
v ’00’ if system board device
v ’FF’ if sender cannot be identified, or if no sender, for example, internal
SERR#
30-39 Reserved

Power-On Self Test-Detected Errors, Versions 1, 2


Table 7. Error Log Detail for Power-On Self Test-Detected Errors, Versions 1, 2
Byte Bit(s) Description
12 0 1 = Firmware Error
1 1 = Configuration Error
2 1 = CPU POST Error
3 1 = Memory POST Error
4 1 = I/O Subsystem POST Error
5 1 = Keyboard POST Error
6 1 = Mouse POST Error
7 1 = Graphic Adapter / Display POST Error

680 Diagnostic Information for Multiple Bus Systems


Table 7. Error Log Detail for Power-On Self Test-Detected Errors, Versions 1,
2 (continued)
Byte Bit(s) Description
13 0 1 = Diskette Initial Program Load (IPL) Error
1 1 = Drive Controller IPL Error (SCSI, IDE, etc.)
2 1 = CD-ROM IPL Error
3 1 = Hard disk IPL Error
4 1 = Network IPL Error
5 1 = Other IPL Device Error (Tape, Flash Card, etc.)
6 Reserved
7 1 = Self-test error in firmware extended diagnostics
14-25 Device Name (Open Firmware Device for which self-test failed. Name truncated
if longer than 12 bytes.)
26-29 POST Error Code
30-31 Firmware Revision Level
32-39 Location Name (platform-specific identifier which points to specific instance of
failing device)

Environmental and Power Warnings Events, Version 1


Table 8. Event Log Detail for Environmental and Power Warnings Events, Version 1
Byte Bit(s) Description
12-15 EPOW Sensor Value (low-order 4 bits contain the action code)
16-39 Reserved

Power Management Events, Versions 1, 2


Table 9. Event Log Detail for Power Management Events, Versions 1, 2
Byte Bit(s) Description
12-15 Integer identifier of the source of the power management event (product
specific)
16-39 Reserved

Appendix E. CHRP Error Log Structure 681


Service Processor Errors, Versions 1, 2
Table 10. IBM-specific Error Log Detail for Service Processor Errors, Versions 1, 2
Byte Bit(s) Description
12-15 Contains ASCII characters IBM<null> to indicate that this is an IBM-unique log
format
16 0 1 = Time-out on communication response from service
processor
1 1 = I/O (I2C) general bus error
2 1 = Secondary I/O (I2C) general bus error
3 1 = Internal service processor memory error
4 1 = Service processor error accessing special registers
5 1 = Service processor reports unknown communication error
6 1 = Internal service processor firmware error
7 1 = Other internal service processor hardware error
17 0 1 = Service processor error accessing Vital Product Data
EEPROM
1 1 = Service processor error accessing Operator Panel
2 1 = Service processor error accessing Power Controller
3 1 = Service processor error accessing Fan Sensor
4 1 = Service processor error accessing Thermal Sensor
5 1 = Service processor error accessing Voltage Sensor
6:7 Reserved
18 0 1 = Service processor error accessing serial port
1 1 = Service processor error accessing NVRAM
2 1 = Service processor error accessing Real-Time Clock /
Time-of-day clock
3 1 = Service processor error accessing JTAG/COP
controller/hardware
4 1 = Service processor or RTAS detects loss of voltage from
the TOD backup battery
5:6 Reserved
7 1 = Service processor caused a reboot of the system due to
surveillance time-out
19 Reserved
20:23 Sensor Token, if failing device is a sensor defined in the Open Firmware device
tree (otherwise = 0)
Note: If 64-bit system, only contains least significant 4 bytes
24:27 Sensor Index, if failing device is a sensor defined in the Open Firmware device
tree (otherwise = 0)
Note: If 64-bit system, only contains least significant 4 bytes
28-39 Reserved

682 Diagnostic Information for Multiple Bus Systems


RPA Service Processor Detected Error Log format version 4
Table 11. RPA Service Processor Detected Error Log format version 4
Byte Bit(s) Description
16 0 1 = Time-out on communication response from service
processor
1 1 = I/O (I2C) general bus error
2 1 = Secondary I/O (I2C) general bus error
3 1 = Internal service processor memory error
4 1 = Service processor error accessing special registers
5 1 = Service processor reports unknown communication error
6 1 = Internal service processor firmware error or incorrect
version
7 1 = Other internal service processor hardware error
17 0 1 = Service processor error accessing Vital Product Data
EEPROM
1 1 = Service processor error accessing Operator Panel
2 1 = Service processor error accessing Power Controller
3 1 = Service processor error accessing Fan Sensor
4 1 = Service processor error accessing Thermal Sensor
5 1 = Service processor error accessing Voltage Sensor
6:7 Reserved
18 0 1 = Service processor error accessing serial port
1 1 = Service processor detected NVRAM error
2 1 = Service processor error accessing Real-Time Clock /
Time-of-day clock
3 1 = Service processor error accessing Scan
controller/hardware
4 1 = Service processor or RTAS detects loss of voltage from
the TOD backup battery
5 Reserved
6 1 = Loss of Heartbeat from Service Processor
7 1 = Service processor detected a surveillance time-out
19 0 1 = Power Controller Network general connection failure
1 1 = Power Controller Network node failure
2:3 Reserved
4 1 = Service processor error accessing Power Controller
Network
5 1 = Non-Supported Hardware
6 1 = Error detected while handling an attention/interrupt from
system hardware
7 Reserved

Appendix E. CHRP Error Log Structure 683


Table 11. RPA Service Processor Detected Error Log format version 4 (continued)
Byte Bit(s) Description
22:23 Sensor Token
24:27 Sensor Index
28 0 1 = Array or Logic Built In Self Test Error
1 1 = Wire Test Error
2 1 = Mainstore or Cache IPL Diagnostic ErrorReserved
3 1 = Other IPL Diagnostic Error
4 1 = Clock or PLL Error
5 1 = Hardware Scan or Initialization Error
6 1 = Chip ID Verification Error
7 FRU Presence/Detect Error (Mis-plugged)
29:39 Reserved

684 Diagnostic Information for Multiple Bus Systems


Version 2 Extension of CHRP Error Log Format
Since the original definition of the CHRP error log format, most additional requirements
for error reporting have been for new, unique types of errors that could be supported
through vendor-specific log formats. However, there are also some areas covered by
the original definition where it has become apparent that more information is needed.
Examples of this include support of problem reporting for I/O expansion units, and
extended reporting of the causes of EPOW conditions. The log format definition in
CHRP provides a version number, which is the first byte in the returned buffer (byte 0 of
the fixed-part information), and is defined in base CHRP to have a value of 1. The
extension described here uses that version number to create a Version 2 of the error
log format. This version defines new fields within certain log areas that were reserved in
Version 1, but does not change the meaning of any of the existing fields from Version 1,
so that backward compatibility is preserved.

I/O Detected Errors, Version 2


Table 12. Error Log Detail for I/O-Detected Errors, Version 2
Byte Bit(s) Description
12 0 1 = I/O Bus Address Parity Error
Note: If failure cannot be isolated, these bits may all be 0
1 1 = I/O Bus Data Parity Error
2 1 = I/O Bus Time-out Error
3 1 = I/O Device Internal Error
4 1 = Signaling device is a PCI to non-PCI bridge chip,
indicating an error on the secondary bus, for example, ISA
IOCHK#
5 1 = Mezzanine/Processor Bus Address Parity Error
6 1 = Mezzanine/Processor Bus Data Parity Error
7 1 = Mezzanine/Processor Bus Time-out Error
13 0 1 = Bridge is connected to Processor Bus
1 1 = Bridge is connected to Memory Controller via Mezzanine
Bus
2 1 = Bridge is connected to I/O Expansion Bus
3 1 = Error on Processor Bus detected by I/O Expansion Bus
controller
Note: When this bit = 1, bits 5:7 of byte 12 indicate the type
of processor bus error.
4 1 = I/O Expansion Bus Parity Error
5 1 = I/O Expansion Bus Time-out Error
6 1 = I/O Expansion Bus Connection Failure
7 1 = I/O Expansion Unit not in an operating state (powered
down, off-line)
14 PCI Bus ID of the device signaling the error

Appendix E. CHRP Error Log Structure 685


Table 12. Error Log Detail for I/O-Detected Errors, Version 2 (continued)
Byte Bit(s) Description
15 0:4 PCI Device ID of the device signaling the error
5:7 PCI Function ID of the device signaling the error
16-17 PCI Device ID of the device signaling the error (from configuration register)
18-19 PCI Vendor ID of the device signaling the error (from configuration register)
20 PCI Revision ID of the device signaling the error (from configuration register)
21 Slot Identifier number of the device signaling the error
v ’00’ if system board device
v ’FF’ if multiple devices signaling an error
22 PCI Bus ID of the sending device at the time of error
23 0:4 PCI Device ID of the sending device at the time of error
5:7 PCI Function ID of the sending device at the time of error
24-25 PCI Device ID of the sending device at the time of error (from configuration
register)
26-27 PCI Vendor ID of the sending device at the time of error (from configuration
register)
28 PCI Revision ID of the sending device at the time of error (from configuration
register)
29 Slot Identifier number of the sending device at the time of error
v ’00’ if system board device
v ’FF’ if sender cannot be identified, or if no sender (for example, internal
SERR#)
30-39 Reserved

686 Diagnostic Information for Multiple Bus Systems


Environmental and Power Warnings Event Log, Version 2
Table 13. Detail for Environmental and Power Warnings Event Log, Version 2
Byte Bit(s) Description
12-15 EPOW Sensor Value (low-order 4 bits contain the action code)
16 0 1 = EPOW detected by a defined sensor (see bytes 20-35)
1 1 = EPOW caused by a power fault (see byte 17)
2 1 = EPOW caused by fan failure
3 1 = EPOW caused by over-temperature condition
4 1 = EPOW warning due to loss of redundancy (For example,
single failure in a group of N+1 power supplies, fans, etc.)
5:7 Reserved
17 0 1 = General EPOW power fault due to an unspecified cause
1 1 = EPOW power fault specifically due to loss of power source
2 1 = EPOW power fault specifically due to internal power
supply failure
3 1 = EPOW power fault specifically due to manual activation of
power-off switch
4:7 Reserved
18-19 Reserved
20-23 Token number of specific sensor causing the EPOW condition (If no
CHRP-defined sensor caused the EPOW condition, this and the following
values are set to 0. For example, a power loss condition currently does not
have a defined CHRP sensor token.)
24-27 Index number of specific sensor causing the EPOW condition
28-31 Sensor value
32-35 Sensor status (Status return value that would be returned from a
get-sensor-state call)
36-39 Reserved

Appendix E. CHRP Error Log Structure 687


RTAS General Extended Error Log Format, Version 3
Table 14. RTAS General Extended Error Log Format, Version 3
Byte Bit(s) Description
0 0 1 = Log Valid
1 1 = Unrecoverable Error
2 1 = Recoverable (correctable or successfully retried) Error
3 1 = Unrecoverable Error, Bypassed - Degraded operation (for
example, Single CPU taken off-line, bad cache bypassed)
4 1 = Predictive Error - Error is recoverable, but indicates a
trend toward unrecoverable failure (for example, correctable
ECC error threshold)
5 1 = New Log (always 1 for data returned from RTAS)
6 Always 1 on RPA implementations indicating Big-Endian
7 Reserved
1 0 1=A platform-specific special error. Bits 4-7 contain encoded
value for this platform
1:3 Reserved
4:7 Platform-specific value assigned for reporting unique errors
2 0 Set to 1 - (Indicates log is in PowerPC format)
1:2 Reserved
3 1 = No failing address was available for recording within the
log’s Detailed Log Data, so the address field is invalid
4:7 Log format indicator, defines format used for bytes 12-39:
v (0) Reserved
v (1) CPU-detected failure, see Table 15 on page 689
v (2) Memory-detected failure, see Table 16 on page 690
v (3) I/O-detected failure, see Table 17 on page 691
v (4) Power-On Self Test (POST) failure, see Table 18 on
page 692
v (5) Environmental and Power Warning, see Table 19 on
page 693
v (6) Power Management Event, see Table 9 on page 681
v (7-11) Reserved
v (12-15) Reserved for Vendor-specific
v (12) IBM, Diagnostic Log, see diagnostic information
manual
v (13) IBM, Service Processor errors, see Table 21 on
page 694

688 Diagnostic Information for Multiple Bus Systems


Table 14. RTAS General Extended Error Log Format, Version 3 (continued)
Byte Bit(s) Description
3 0 1 = Error may be caused by defect in software or firmware
1 1 = Error is isolated to a failing unit which can be replaced
concurent with system operation
2 1 = Error is isolated to a group of failing units that should be
replaced as a group not in sequence
3 Reserved
4 1 = Error is residual information from a failure which occurred
prior to the last boot (for example, stored information about a
machine check that crashed the system before RTAS could
report it to the OS)
5 1 = Error detected during IPL process (If neither bit 5 nor bit 7
is on, the error occurred after control was passed to the
operating system)
6 1 = Configuration changed since last boot.
7 1 = Error detected prior to IPL (in POST or firmware extended
diagnostics)
4-7 Note: Time and Date are based upon the same values and time base as the
RTAS Time-of-Day functions.

Time of most recent error in BCD format:


HHMMSS00, where HH=00-23, MM=00-59, SS=00-59
8-11 Date of most recent error in BCD format:
YYYYMMDD, where YYYY=1995-future, MM=01-12, DD=01-31
12-39 Detailed log data (See Detail log formats, Table 15 through Table 21 on
page 694)

CPU-Detected Errors, Version 3


Table 15. Error Log Detail for CPU-Detected Errors, Version 3
Byte Bit(s) Description
12 0 1 = CPU internal Error, other than cache
Note: If failure cannot be isolated, these bits may all be 0
1 1 = CPU internal cache error
2 1 = External (L2) cache parity or multi-bit ECC error
3 1 = External (L2) cache ECC single-bit error
4 1 = Time-out error, waiting for memory controller
5 1 = Time-out error, waiting for I/O
6 1 = System bus parity error
7 1 = System bus protocol/transfer error
13 Physical CPU ID number

Appendix E. CHRP Error Log Structure 689


Table 15. Error Log Detail for CPU-Detected Errors, Version 3 (continued)
Byte Bit(s) Description
14-15 Identifier number of sender of data/address parity error, or element which timed
out
16-23 64-bit Memory Address for cache error (High-order bytes =0 if 32-bit
addressing)
24-39 Reserved

Memory Controller- and System Core-Detected Errors, Version 3


Table 16. Error Log Detail for Memory Controller-Detected Errors, Version 3
Byte Bit(s) Description
12 0 1 = Uncorrectable Memory Error (parity or multiple bit ECC)
Note: If failure cannot be isolated, these bits may all be 0
1 1 = ECC correctable error
2 1 = Correctable error threshold exceeded
3 1 = Memory Controller internal error
4 1 = Memory Address (Bad address going to memory)
5 1 = Memory Data error (Bad data going to memory)
6 1 = Memory bus/switch internal error
7 1 = Memory time-out error
13 0 1 = System Bus parity error, detected by Memory Controller
1 1 = System time-out error, detected by Memory Controller
2 1 = System bus protocol/transfer error
3 1 = I/O Host Bridge time-out error, detected by Memory
Controller
4 1 = I/O Host Bridge address/data parity error, detected by
Memory Controller
5 Reserved
6 1 = System support function error
7 1 = System bus internal hardware/switch error
14 Physical Memory Controller number which detected error (0 if only one
controller)
15 Physical Memory Controller number which caused error (0 if only single memory
controller, or if the error source is in main memory, not another memory
controller)
16-23 64-bit Memory Address (High-order bytes =0 if only 32-bit address)
24-25 Syndrome bits (included if single-bit correctable error)
26 Memory Card Number (0 if on system board)
27 Reserved

690 Diagnostic Information for Multiple Bus Systems


Table 16. Error Log Detail for Memory Controller-Detected Errors, Version
3 (continued)
Byte Bit(s) Description
28-31 0:31 Memory sub-elements (for example, SIMMs/DIMMs) implicated
on this card (or system board), 1 bit per sub-element
32-33 Identifier number of sender of data/address parity error, or element which timed
out.
34-39 Reserved

I/O-Detected Errors, Version 3


Table 17. Error Log Detail for I/O-Detected Errors, Version 3
Byte Bit(s) Description
12 0 1 = I/O Bus Address Parity Error
Note: If failure cannot be isolated, these bits may all be 0
1 1 = I/O Bus Data Parity Error
2 1 = I/O Bus Time-out Error
3 1 = I/O Device Internal Error
4 1 = Signaling device is a PCI to non-PCI bridge chip,
indicating an error on the secondary bus, for example, ISA
IOCHK#.
5 1 = Mezzanine/System Bus Address Parity Error
6 1 = Mezzanine/System Bus Data Parity Error
7 1 = Mezzanine/System Bus Time-out Error
13 0 1 = Bridge is connected to System Bus
1 1 = Bridge is connected to Memory Controller via Mezzanine
Bus
2 1 = Bridge is connected to I/O expansion bus
3 1 = Error on system bus detected by I/O controller (Note:
When this bit =1, bits 5:7 of byte 12 indicate the type of
system bus error
4 1 = I/O expansion bus parity error
5 1 = I/O expansion bus time-out, access, or other error
6 1 = I/O expansion bus connection failure
7 1 = I/O expansion unit not in an operating state
(powered-down or off-line)
14 PCI Bus ID of the device signaling the error
15 0:4 PCI Device ID of the device signaling the error
5:7 PCI Function ID of the device signaling the error
16-17 PCI Device ID of the device signaling the error (from configuration register)
18-19 PCI Vendor ID of the device signaling the error (from configuration register)
20 PCI Revision ID of the device signaling the error (from configuration register)

Appendix E. CHRP Error Log Structure 691


Table 17. Error Log Detail for I/O-Detected Errors, Version 3 (continued)
Byte Bit(s) Description
21 Slot Identifier number of the device signaling the error
v ’00’ if system board device
v ’FF’ if multiple devices signaling an error
22 PCI Bus ID of the sending device at the time of error
23 0:4 PCI Device ID of the sending device at the time of error
5:7 PCI Function ID of the sending device at the time of error
24-25 PCI Device ID of the sending device at the time of error (from configuration
register)
26-27 PCI Vendor ID of the sending device at the time of error (from configuration
register)
28 PCI Revision ID of the sending device at the time of error (from configuration
register)
29 Slot Identifier number of the sending device at the time of error
v ’00’ if system board device
v ’FF’ if sender cannot be identified, or if no sender, for example, internal
SERR#
30-39 Reserved

Power-On Self Test-Detected Errors, Version 3


Table 18. Error Log Detail for Power-On Self Test-Detected Errors, Version 3
Byte Bit(s) Description
12 0 1 = Firmware Error
1 1 = Configuration Error
2 1 = CPU POST Error
3 1 = Memory POST Error
4 1 = I/O Subsystem POST Error
5 1 = Keyboard POST Error
6 1 = Mouse POST Error
7 1 = Graphic Adapter / Display POST Error
13 0 1 = Diskette Initial Program Load (IPL) Error
1 1 = Drive Controller IPL Error (SCSI, IDE, etc.)
2 1 = CD-ROM IPL Error
3 1 = Hard disk IPL Error
4 1 = Network IPL Error
5 1 = Other IPL Device Error (Tape, Flash Card, etc.)
6 Reserved
7 1 = Self-test error in firmware extended diagnostics

692 Diagnostic Information for Multiple Bus Systems


Table 18. Error Log Detail for Power-On Self Test-Detected Errors, Version
3 (continued)
Byte Bit(s) Description
14-25 Device Name (Open Firmware Device for which self-test failed. Name truncated
if longer than 12 bytes.)
26-29 POST Error Code
30-31 Firmware Revision Level
32-39 Location Name (platform-specific identifier which points to specific instance of
failing device)

Environmental and Power Warnings Events, Version 3


Table 19. Event Log Detail for Environmental and Power Warnings Events, Version 3
Byte Bit(s) Description
12-15 EPOW Sensor Value (low-order 4 bits contain the action code)
16 0 1 = EPOW detected by a defined sensor (see bytes 20:35)
1 1 = EPOW caused by a power fault (see byte 17)
2 1 = EPOW caused by fan failure
3 1 = EPOW caused by over-temperature condition
4 1 = EPOW warning due to loss of redundancy (For example,
single failure in group of power supplies, fans, or such)
5:7 Reserved
17 0 1 = General EPOW power fault due to an unspecified cause
1 1 = EPOW power fault specifically due to loss of power source
2 1 = EPOW power fault specifically due to internal power
supply failure
3 1 = EPOW power fault specifically due to manual power off
4:7 Reserved
18-19 Reserved
20-23 Token number of the specific sensor causing the EPOW
24-27 Index number of the specific sensor causing the EPOW
28-31 Sensor value
32-35 Sensor status
36-39 Reserved

Appendix E. CHRP Error Log Structure 693


Power Management Events, Version 3
Table 20. Event Log Detail for Power Management Events, Version 3
Byte Bit(s) Description
12-15 Integer identifier of the source of the power management event (product
specific)
16-39 Reserved

Service Processor Errors, Version 3


Table 21. IBM-specific Error Log Detail for Service Processor Errors, Version 3
Byte Bit(s) Description
12-15 Contains ASCII characters IBM<null> to indicate that this is an IBM-unique log
format
16 0 1 = Time-out on communication response from service
processor
1 1 = I/O (I2C) general bus error
2 1 = Secondary I/O (I2C) general bus error
3 1 = Internal service processor memory error
4 1 = Service processor error accessing special registers
5 1 = Service processor reports unknown communication error
6 1 = Internal service processor firmware error
7 1 = Other internal service processor hardware error
17 0 1 = Service processor error accessing Vital Product Data
EEPROM
1 1 = Service processor error accessing Operator Panel
2 1 = Service processor error accessing Power Controller
3 1 = Service processor error accessing Fan Sensor
4 1 = Service processor error accessing Thermal Sensor
5 1 = Service processor error accessing Voltage Sensor
6:7 Reserved
18 0 1 = Service processor error accessing serial port
1 1 = Service processor error accessing NVRAM
2 1 = Service processor error accessing Real-Time Clock /
Time-of-day clock
3 1 = Service processor error accessing JTAG/COP
controller/hardware
4 1 = Service processor or RTAS detects loss of voltage from
the TOD backup battery
5:6 Reserved
7 1 = Service processor detected a surveillance time-out

694 Diagnostic Information for Multiple Bus Systems


Table 21. IBM-specific Error Log Detail for Service Processor Errors, Version
3 (continued)
Byte Bit(s) Description
19 0 1 = Power control network general connection failure
1 1 = Power control network node failure
2:3 Reserved
4 1 = Service processor error accessing power control network
5:7 Reserved
20:23 Sensor Token, if failing device is a sensor defined in the Open Firmware device
tree (otherwise = 0)
Note: If 64-bit system, only contains least significant 4 bytes
24:27 Sensor Index, if failing device is a sensor defined in the Open Firmware device
tree (otherwise = 0)
Note: If 64-bit system, only contains least significant 4 bytes
28-39 Reserved

Appendix E. CHRP Error Log Structure 695


Extended Log Debug Data
The location code string for IBM error logs starts at byte 44 of the Extended Error Log
Format, and ends in a NULL (00) character. The rest of the log area beyond that point
contains product-specific debug data that is usually used for bring-up, test, and field
debug situations. However, it helps to have some defined structure to the data to make
it easier to read or, if needed, write programs to look for specific values. For this
reason, the individual pieces of debug data are recorded in the extended log area in a
series of one or more records, where each record contains a length and identifier field
in addition to the actual data. Table 22 defines the general layout of these data records.

General Layout of Debug Data, All Versions


Table 22. General Format of Debug Data, All Versions
Byte Bit(s) Description
0-1 Total length (N) of debug data record, including length and identifier fields
Note: Each record is aligned to start on a fullword boundary, padding previous
records (or, in the case of the first record, the preceding location code string)
with NULLs. The end of the list of debug data records is indicated by an empty
record with a length = 0x0002, since the length itself takes two bytes.
2-3 Two character ASCII identifier of the data
v 00 - 99 are reserved for common registered data types
v AA - ZZ and A0 - Z9 are for product-specific use at the discretion of the
developer. Preferably, something mnemonic should be used.
4-(N-1) Actual debug data

696 Diagnostic Information for Multiple Bus Systems


Appendix F. Notices
This information was developed for products and services offered in the U.S.A.

The manufacturer may not offer the products, services, or features discussed in this
document in other countries. Consult the manufacturer’s representative for information
on the products and services currently available in your area. Any reference to the
manufacturer’s product, program, or service is not intended to state or imply that only
that product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any intellectual property right of the
manufacturer may be used instead. However, it is the user’s responsibility to evaluate
and verify the operation of any product, program, or service.

The manufacturer may have patents or pending patent applications covering subject
matter described in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to the
manufacturer.

The following paragraph does not apply to the United Kingdom or any country
where such provisions are inconsistent with local law: THIS MANUAL IS
PROVIDED ″AS IS″ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of express or implied warranties in
certain transactions; therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes


are periodically made to the information herein; these changes will be incorporated in
new editions of the publication. The manufacturer may make improvements and/or
changes in the product(s) and/or the program(s) described in this publication at any
time without notice.

Information concerning products made by other than the manufacturer was obtained
from the suppliers of those products, their published announcements, or other publicly
available sources. The manufacturer has not tested those products and cannot confirm
the accuracy of performance, compatibility or any other claims related to products made
by other than the manufacturer. Questions on the capabilities of products made by other
than the manufacturer should be addressed to the suppliers of those products.

697
698 Diagnostic Information for Multiple Bus Systems
Index

Numerics diagnostics (continued)


operating considerations 153
7135 RAIDiant array 223
periodic diagnostics 147
7318 server service aid 224
physical location codes 244
888 sequence 59
RSPC location codes 242
dump progress indicators 239
sources for programs 153
A standalone 153
standalone diagnostics 163
about this book ix
standard prefixes 246
AIX operating system message file 139
system checkout option 146
alter/display bootlist 194
task and service aid functions 145
attributes required for TTY terminal 667
tasks and resources 167
audience description ix
TTY terminal attributes 667
automatic diagnostic tests 141
display diagnostic run-time 195
B display fault indicators 203
boot problem resolution, MAP 0280 111, 113 display identify indicators 211
display/alter bootlist 194
C dummy
CE login 141 crash codes 240
CEREADME file 140 from CD-ROM 140
change diagnostic run-time 195 from source other than disk 140
CHRP error log structure 671 dump progress indicators 239
common system information 139
configuration program 143 E
configuration program indicators 225 error log analysis 143
configure scan dump policy 187
CPU tests 143
F
failing function codes
crash codes 240
description of list 563
CSU feature installation xi
failing function code list 566
D fast path MAP 17
determining system architecture 165 fault indicators 203
diagdetrto command 195 feature installation xi
diaggetrto command 195 fibre channel RAID service aids 204
diagnostic run-time flash SK-NET FDDI firmware 204
change 195 FRU cross reference
display 195 definition 651
diagnostics list 651
advanced diagnostics function 145 using the list 651
AIX location codes 248 full machine partition 1
applications descriptions 144 standalone diagnostics 153
automatic error log analysis 148 full machine partition standalone diagnostics 163
CHRP location codes 244
command line options 168
G
general diagnostic information 139
controller description 144
general problem resolution, MAP 0210 67
high-availability systems 166
load progress indicators 238
multiple systems 164
H
hardware management console 1
NIM standalone diagnostics 155
high-availability system diagnostics 166
numbers and codes 225
hot swap FRU problem resolution, MAP 0220 77
online diagnostics modes of operation 160
online diagnostics service mode 160

699
I missing device problem resolution, MAP 0291 121
missing path resolution 146
I/O
missing resource problem resolution, MAP 0290 117
multipath 146
mpio 146
identify indicators 211
multipath I/O 146
indicators
multiple systems diagnostics 164
fault 203
installation checkout procedure 135
intermittent problem isolation, MAP 0040 47
N
network service aid 212
L NIM standalone diagnostics 155
local area network service aid 212
location code standard prefixes 246
O
operator panel display numbers 225
location codes 242, 244, 248
log repair action service aid 212 P
logical partition 1 partitioned system 1
LPAR 1 platform error problem resolution, MAP 0230 83
standalone diagnostics 163 printing
from disk 140
M problem determination procedure 45
machine types 564
problem determination procedure, MAP 0020 29
MAPs
problem determination procedure, SCSI RAID , MAP
fast path 17
0025 41
MAP 0020, problem determination procedure 29
MAP 0025, SCSI RAID problem determination R
procedure 41 related publications x
MAP 0030, additional problem determination 45 repair checkout, MAP 0410 125
MAP 0040, intermittent problem isolation 47 repair log service aid 212
MAP 0050, SCSI bus problems 51 reset fault indicators 203
MAP 0070, 888 sequence 59 run exercisers 214
MAP 0080, system bus problem isolation 63
MAP 0210, general problem resolution 67 S
MAP 0220, hot-swap FRU problem resolution 77 scan dump policy 187
MAP 0230, platform error problem resolution 83 SCSI
MAP 0235, system array self-repair problem bus analyzer 218
resolution 91 configuration checks 3
MAP 0240, memory problem resolution 93 high availability 3
MAP 0250, unexpected system halts during high-availability diagnostics 166
diagnostics 97 multiple SCSI system checks 3
MAP 0260, system hangs during resource SCSI bus problems, MAP 0050 51
configuration 99 SCSI RAID Problem Resolution and Verification, MAP
MAP 0270, SCSI RAID Problem Resolution and 0270 103
Verification 103 service aids
MAP 0280, boot problem resolution 111, 113 7135 RAIDiant array 223
MAP 0290, missing resource problem 7318 service aid 224
resolution 117 add resource 177
MAP 0291, missing device problem resolution 121 analyze adapter internal log 177
MAP 0410, repair checkout 125 backup/restore media 178
MAP 0420, system checkout 133 callin/out setup 188
service hints 1 CE login 141
Slow Boot 2 certify media 179
start of call 15 change hardware VPD 182
using the maintenance analysis procedures 1 configure dials and LPF Keys 182
memory problem resolution, MAP 0240 93 configure ISA adapter 182
memory testing 143 configure reboot policy 183
microcode 139 configure remote maintenance policy 184

700 Diagnostic Information for Multiple Bus Systems


service aids (continued) service request number (SRN) (continued)
configure ring indicate 186 900-001 through xxxxxxx 461
configure service processor 187 description of SRN list 251
configure surveillance policy 191 how to use the SRN list 252
create customized configuration diskette 191 multiple SRNs or error codes 2
delete resource 192 SRN list 255
disk to disk copy 192 SRNs 101 through 6C9 267
disk-based diagnostic 220 SRNs 2520 through 25C1 555
display configuration and resource list 193 SRNs A01 through A1D 535
display firmware device node information 193 set identify indicators 211
display hardware error report 193 Slow Boot 2
display hardware VPD 194 Slow-Mode Boot 2
display microcode level 200 source codes 251
display or change diagnostic run-time options 195 SRN codes 255
display previous diagnostic results 197 SRN codes 101-000 thru 6C9-600 267
display resource attributes 197 SRN codes 2520-(x)xxx thru 25C1-(x)xxx 555
display service hints 197 SRN codes 700-102 thru 89C-302 377
display software product data 198 SRN codes 900-001 thru xxxxxxx 461
display system environmental sensors 198 SRNs A01-(x)xxx through A1D-(x)xxx 535
display test patterns 200 SSA service aid 220
display USB Devices 200 standalone diagnostics 153
display/alter bootlist 194 full machine partition 163
display/alter sector 193 LPAR 163
download microcode 200 LPAR considerations 163
fibre channel RAID service aids 204 start of call MAP 15
flash SK-NET FDDI firmware 204 system architecture determination 165
format media 205 system array self-repair problem resolution , MAP
generic microcode download 207 0235 91
high availability 3 system attention indicators 211
introduction 175 system bus problem isolation, MAP 0080 63
local area network 212 system checkout, MAP 0420 133
log repair action 212 system configuration program 143
machine check error log 194 system hangs during resource configuration, MAP
modem configuration 188 0260 99
multiple SCSI system checks 3 system memory reference 663
multiple SRNs or error codes 2
PCI RAID physical disk identify 213 T
periodic diagnostics 213 test media 661
process supplemental media 213 testing the line printer 151
ring indicate power on policy 186 trademarks x
run diagnostics 214 TTY terminal attributes required for diagnostics
run error log analysis 214 general 667
run exercisers 214
save or restore hardware management policies 217 U
save or restore service processor configuration 217 unexpected system halts during diagnostics, MAP
SCSD tape drive 219 0250 97
SCSI bus analyzer 218 update system flash 222
spare sector availability 220 using online diagnostics 153
SSA service aid 220
surveillance setup 188 W
update system flash 222 wrap plugs 659
update system or service processor flash 221
service hints 1
service request number (SRN)
700-102 through 89c-302 377

Index 701
702 Diagnostic Information for Multiple Bus Systems
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RS/6000
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Diagnostic Information for Multiple Bus Systems
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