St Ursulas College Kingsgrove Competency Assessment Notice

VET Framework: Retail Services

Assessor / Teacher: Date due: Student Name: The Task: 1. Using the information you have been given develop, a role play where you the Salesperson. You are required to sell an appropriate Camera to one of the following customers (played by the teacher ) as decided by the teacher, using your knowledge of the selling process and the importance of accurate information about products and services. Students must be prepared to sell a Camera to any one of the following. A university students about to travel overseas A retired couple who know little about cameras but are going on a cruise A young gentleman wanted to buy a gift for his girlfriend. He is proficient in Photography. A mum whose 1st Child is just about to start school.

2. At the completion of your role play assess yourself as Competent or Not Yet Competent (NYC). If you give yourself an NYC explain why and how your could improve. Assessor Instructions Students are given a range of goods within a particular line. For example i-pods, Digital Cameras. Any items where there is a variety of goods with different price range and features is highly recommended. An example of items is attached in 6 Digital Cameras ranging in price and features. Possible Add on Sales would include but are not limited to. Camera Bag Batteries Tri Pod Camera Classes

Other features available Discount for Cash 12 month interest free period

Employability skills to be developed

C Competent, NYC Not Yet Competent

Elements of Competency to be Assessed: SIRXSLS001A Sell Products and Services 1.Apply product knowledge

NYC

Performance Criteria: 1.1 Demonstrate knowledge of the use and application of relevant products and services according to store policy and legislative requirements. 1.2 Develop product knowledge by accessing relevant sources of information. 2.1 Determine and apply timing of customer approach 2.2 Identify and apply effective sales approach. 2.3 Convey a positive impression to arouse customer interest 2.4 Demonstrate knowledge of customer buying behaviour. 3.1 Apply questioning techniques to determine customer buying motives. 3.2 Use listening skills to determine customer requirements. 3.3 Interpret and clarify non-verbal communication cues. 3.4 Identify customers by name where possible. 3.5 Direct customer to specific merchandise.

2.Approach customer

3.Gather information

4.Sell benefits

4.1 Match customer needs to appropriate products and services. 4.2 Communicate knowledge of products features and benefits clearly to customers. 4.3 Describe product use and safety requirements to customers. 4.4 Refer customers to appropriate product specialist as required. 4.5 Answer routine customer questions about merchandise accurately and honestly or refer to senior sales staff.

5.Overcome objections

5.1 Identify and accept customer objections. 5.2 Categorise objections into price, time and merchandise characteristics. 5.3 Offer solutions according to store policy. 5.4 Apply problem solving to overcome customer objections.

6.Close sale

6.1 Monitor, identify and respond appropriately to customer buying signals. 6.2 Encourage customer to make purchase decisions. 6.3 Select and apply appropriate method of closing sale.

7.Maximise sales opportunities

7.1 Recognise and apply opportunities for making additional sales 7.2 Advise customer of complementary products or services according to customers identified need. 7.3 Review personal sales outcomes to maximise future sales.

SIRXSLS002A Advise on products and services 1. Develop product and service knowledge

1.1 Develop and maintain product knowledge according to store policy and legislative requirements. 1.2 Convey product knowledge to other staff as required. 1.3 Research and apply comparisons between products and services. 1.4 Demonstrate knowledge of competitors product and service range and pricing structure.

2. Recommend specialised products or services

2.1 Evaluate merchandise according to customer requirements. 2.2 Demonstrate features and benefits of products and services to customer to create a buying environment. 2.3 Apply detailed specialised knowledge of product to provide accurate advice to customers.

Assessor / Teacher Comment:

Signature:

.. Date:

Student Comment:

Signature:

.. Date:

Canon 7 megapixel PowerShot in Blue

$179

$179
Model No. PSA470BLUE Description The PowerShot A470 offers great value without compromising on features. Available in four fun colours, it's got everything your family needs to truly capture life's special moments. Simply point and shoot. Specifications Digital Zoom (x) 4 Dimensions (mm) Depth Dimensions (mm) Height Dimensions (mm) Width Effective Pixel Count (megapix Inbuilt Flash Inbuilt Screen Size (Inches) Macro Function Min Focus Dista Max Horizontal Resolution (pix Max Vertical Resolution (pixel Memory Card Type(s) Movie Function 40.7 55.1 104.8 7.1 Yes 2.5 10 3072 2304 Secure Digital/SDHC/MultiMedia Card/MMCp Yes

Optical Zoom (x) Optical Zoom Max Range (mm) Optical Zoom Min Range (mm) PictBridge Compatible USB Connectivity Weight (grams)

3.4 132 38 Yes Yes 165

Olympus 8 megapixel 5x zoom in Black

$199
Model No. FE310BLACK

DescriptionFun and Easy with 5x Zoom! When it comes to capturing the images of your life, don't settle for second-rate pictures. The FE-310 boasts 8.0 megapixels to give you high-quality shots and a 5x optical zoom range that provides great flexibility when shooting at a distance. Meanwhile, the 2.5" LCD makes it easy to frame and review your pictures. Olympus Face Detection Technology ensures that your subject's faces are always perfectly exposed.

Autofocus Digital Zoom (x) Dimensions (mm) Depth Dimensions (mm) Height Dimensions (mm) Width Effective Pixel Count (megapix Image Stabiliser Inbuilt Flash Inbuilt Screen Size (Inches) Macro Function Min Focus Dista Max Horizontal Resolution (pix Max Vertical Resolution (pixel Memory Card Type(s) Movie Function MP3 Playback On-Board Memory (GB) On-Board Memory (MB) Optical Zoom (x) Optical Zoom Max Range (mm) Optical Zoom Min Range (mm) PictBridge Compatible USB Connectivity Voice Tag Recording Weight (grams)

Yes 4 30.5 61.7 93 8 Yes Yes 2.5 50 3264 2448 xD Picture Card Yes No N/A 20.5 5 185 37 Yes Yes Yes 140

Nikon 7.1 megapixel Coolpix in aluminium body

$299
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$9
Model No. COOLPIXS200 Description With its advanced functions wrapped comfortably into a super-thin aluminum body measuring just 18.5mm*, the COOLPIX S200 blends classic camera design with sophisticated styling. And its quality materials and construction are instantly recognizable when taken into the hand. Specifications Autofocus Yes Digital Zoom (x) Dimensions (mm) Depth Dimensions (mm) Height Dimensions (mm) Width Effective Pixel Count (megapix Image Stabiliser Inbuilt Flash Inbuilt Screen Size (Inches) 4 18.5 56.5 91.5 7.1 Yes Yes 2.5

Macro Function Min Focus Dista Max Horizontal Resolution (pix Max Vertical Resolution (pixel Memory Card Type(s) Movie Function On-Board Memory (MB) Optical Zoom (x) Optical Zoom Max Range (mm) Optical Zoom Min Range (mm) Total Pixel Count (megapixels) USB Connectivity Weight (grams)

100 3072 2304 Secure Digital Yes 20 3 114 38 7.41 Yes 125

Casio 10 megapixel 2.6 inch LCD in Pink

$499

$499
Model No. EXZ1050PK Description 10.1 Megapixel Digital Still Camera Autofocus 3x Optical Zoom 4x Digital Zoom PictBridge Compatible Image Stabiliser Voice Tag Recording Inbuilt Flash USB Connectivity

Specifications Autofocus Digital Zoom (x) Dimensions (mm) Depth Dimensions (mm) Height Dimensions (mm) Width Effective Pixel Count (megapix Image Stabiliser Inbuilt Flash Inbuilt Screen Size (Inches) Macro Function Min Focus Dista Max Horizontal Resolution (pix Max Vertical Resolution (pixel Memory Card Type(s) Movie Function MP3 Playback On-Board Memory (MB) Optical Zoom (x) Optical Zoom Max Range (mm) Optical Zoom Min Range (mm) PictBridge Compatible Total Pixel Count (megapixels) USB Connectivity Voice Tag Recording

Yes 4 24.2 57.2 91.1 10.1 Yes Yes 2.6 80.00 3648 2736 Secure Digital/SDHC Yes No 15.4 3 114 38 Yes 10.3 Yes Yes

Panasonic 10 megapixel 12x zoom

$879

$879

Model No. DMCFZ50K Description 10.1 megapixel digital still camera with 12x optical zoom. High ISO up to 1600. Optical image stabiliser and intelligent ISO control for blur free photos. Venus Engine III image processing. 2" variable and LCD Screen. Specifications Autofocus Yes Digital Zoom (x) Dimensions (mm) Depth Dimensions (mm) Height Dimensions (mm) Width Effective Pixel Count (megapix Image Stabiliser Inbuilt Flash Inbuilt Screen Size (Inches) Macro Function Min Focus Dista Max Horizontal Resolution (pix Max Vertical Resolution (pixel Memory Card Type(s) Movie Function MP3 Playback Optical Zoom (x) Optical Zoom Max Range (mm) Optical Zoom Min Range (mm) PictBridge Compatible Total Pixel Count (megapixels) USB Connectivity Voice Tag Recording Weight (grams) 4 142 85.5 131.2 10.1 Yes Yes 2 50 3648 2736 Secure Digital/SDHC Yes No 12 420 35 Yes 10.4 Yes Yes 668

Nikon 12.3 megapixel DSLR body only

$2898

$2,898
Model No. D300BODY Description Combining innovative Nikon technologies with advanced new features and precision engineering, the D300 delivers the ultimate blend of DX-format performance. Specifications Auto-Exposure Bracketing Funct Yes Autofocus Camera Body Weight (grams) Dimensions (mm) Depth Dimensions (mm) Height Dimensions (mm) Width Effective Pixel Count (Megapix External Flash Connector Inbuilt Flash Included Battery Type Interchangeable Lens LCD Screen Size (Inches) Max Horizontal Resolution (pix Max Shutter Speed (1/Second) Max Vertical Resolution (pixel Memory Card Type 1 Memory Card Type 2 Memory Card Type 3 Min Shutter Speed (Seconds) Self-Timer Yes 825 74 114 147 12.3 Yes No Lithium Ion Yes 3 4288 8000 2848 Compact Flash Type II Compact Flash Type I Micro Drive 30 Yes