Scribd Logo
Upload

Welcome to Scribd!

  • 2K views

    Major Rights As An Air Passenger

    Uploaded by

    SunStar Philippine News
    The document summarizes the rights of air passengers according to the Air Passenger Bill of Rights in the Philippines. Passengers have the right to receive the full value of the service purchased, including being processed for check-in at least one hour before departure and having sufficient processing time. They also have the right to board aircraft as scheduled, and the right to compensation and amenities in cases of cancellation, delay, lost or damaged baggage, injury, or death. Compensation must be made available immediately in cash or check.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd

    Major Rights As An Air Passenger

    Uploaded by

    SunStar Philippine News
    2K views6 pages
    The document summarizes the rights of air passengers according to the Air Passenger Bill of Rights in the Philippines. Passengers have the right to receive the full value of the service purchased, including being processed for check-in at least one hour before departure and having sufficient processing time. They also have the right to board aircraft as scheduled, and the right to compensation and amenities in cases of cancellation, delay, lost or damaged baggage, injury, or death. Compensation must be made available immediately in cash or check.

    Original Description:

    Know your Rights as an Air Passenger http://pcdspo.gov.ph/downloads/APBR-A4-13Dec-145pm.pdf

    Original Title

    Major Rights as an Air Passenger

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document summarizes the rights of air passengers according to the Air Passenger Bill of Rights in the Philippines. Passengers have the right to receive the full value of the service purchased, including being processed for check-in at least one hour before departure and having sufficient processing time. They also have the right to board aircraft as scheduled, and the right to compensation and amenities in cases of cancellation, delay, lost or damaged baggage, injury, or death. Compensation must be made available immediately in cash or check.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    2K views6 pages

    Major Rights As An Air Passenger

    Uploaded by

    SunStar Philippine News
    The document summarizes the rights of air passengers according to the Air Passenger Bill of Rights in the Philippines. Passengers have the right to receive the full value of the service purchased, including being processed for check-in at least one hour before departure and having sufficient processing time. They also have the right to board aircraft as scheduled, and the right to compensation and amenities in cases of cancellation, delay, lost or damaged baggage, injury, or death. Compensation must be made available immediately in cash or check.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 6
    At a glance
    Powered by AI
    The key takeaways are the major rights of air passengers which include the right to accurate information before purchase, the right to receive the full value of the service purchased, the right to compensation, the right to be processed for check-in and the right to board the aircraft.

    A passenger has the right to check-in at least one hour before the published estimated time of departure. Check-in counters must be open at certain times before flights depending on whether it is a domestic or international airport. There must also be priority check-in for people requiring special assistance.

    If a flight is cancelled 24 hours or more before departure, the passenger has the right to be rebooked or reimbursed. For delays of 3 hours or more, passengers are entitled to refreshments and amenities. For longer delays, further compensation and rights apply depending on the length of and reasons for the delay.

    SUMMARY OF THE

    GERS N E S RIGHTS OF AIR PAS

    UPON PURCHASE OF TICKET AND UPON ARRIVAL AT THE AIRPORT


    Based on Joint DOTC-DTI Admin. Order No. 01 or the Air Passenger Bill of Rights

    Major Rights of an Air Passenger


    Right to be provided with accurate information before purchase Right to receive the full value of the service purchased Right to compensation

    RIGHT TO RECEIVE THE FULL VALUE OF THE SERVICE PURCHASED

    Right to be Processed for Check-In


    A passenger shall not be considered late or a no-show, and shall not be denied check-in if he or she is within the air carriers cordoned or other designated check-in area at least one (1) hour before the published Estimated Time of Departure (ETD), or within the prescribed time set by the air carrier.

    HOUR BEFORE ETD

    Right to Sufcient Processing Time


    INTERNATIONAL AIRPORTS
    OPEN

    FLIGHTS NEARING CHECK-IN DEADLINE


    OPEN

    PRIORITY LANE FOR PWDs

    HOURS BEFORE ETD

    HOUR BEFORE ETD

    Check-in counters in international airports and in other airports designated by the DOTC must be open at least two (2) hours before the (ETD).

    A separate dedicated counter must be opened for a ight nearing check-in deadline to facilitate the checking in of passengers at least one (1) hour before the published ETD.

    There must be at least one (1) check-in counter which will prioritize PWDs, senior citizens, and persons requiring special assistance or handling, if practicable.

    OPEN

    FOR ALL OTHER AIRPORTS, check-in counters must be open at least one (1) hour before the ETD.
    HOUR BEFORE ETD

    Right to Board Aircraft for the Purpose of Flight

    GENERAL RULE:

    A passenger cannot be denied the right to board the aircraft without his consent. EXCEPTIONS:
    IN CASE OF OVERBOOKING:

    Overbooking

    Legal or other valid causes

    The airline/air carrier must look for volunteers willing to give up their seats.

    If the number of volunteers is not enough, the air carrier shall increase the compensation package until the required number of volunteers is met.

    This is known as the auction system.

    RIGHT TO COMPENSATION
    Right to Compensation and Amenities in Case of Cancellation of Flight
    Situations of Cancellation Rights of Passengers

    Cancellation at least 24 hours before the ETD, attributable to the air carrier

    To be notied beforehand of the fact of cancellation Rebook or reimburse the passenger, at the option of the latter.

    To be notied beforehand of the fact of cancellation To amenities* To be reimbursed of the value of the fare, taxes and surcharges, and other optional fees To be endorsed to another air carrier without paying any fare difference To rebook the ticket without additional charge

    Cancellation less than 24 hours before the ETD, attributable to the air carrier

    (i.e. force majeure, safety and/or security reasons)

    Cancellation due to other causes

    To be reimbursed of the full value of the fare

    *AMENITIES may include food and drinks, hotel accommodations, etc.

    Right to Compensation and Amenities in Case of Flight Delay and Exceptions Thereto.
    Hours of Delay Rights of Passengers

    To avail of refreshments or meals Terminal delay of at least three (3) hours after the ETD, whether or not such is attributable to the carrier. To free phone calls, text or e-mails, and rst aid, if necessary To rebook or refund his/her ticket To be endorsed to another carrier

    To consider the ight cancelled for the purpose of availing the rights and amenities provided for in case of actual cancellation Terminal Delay of at least six (6) hours after the ETD for causes attributable to the carrier Additional compensation equivalent to at least the value of the sector delayed To board the ight if it takes place more than six (6) hours after the ETD and the affected passenger has not opted to rebook and/or refund.

    Tarmac Delay of at least two (2) hours after the ETD

    To sufcient food and beverage

    Right to Compensation for Delayed, Lost, and Damaged Baggage


    THE PASSENGER HAS THE RIGHT TO: Be informed of the fact of off-loading Php2,000 compensation to the passenger for every twenty-four (24) hours of delay Refund of checked baggage fees if the baggage was not delivered within twenty-four (24) hours from the arrival of ight If the baggage is lost or if it suffered any damage: FOR INTERNATIONAL FLIGHTS: The relevant convention shall apply. FOR DOMESTIC FLIGHTS: The passenger has the right to a maximum amount equivalent to half of the amount in the relevant convention (for international ights) in its Peso equivalent. PRESUMPTION OF LOSS: If after a period of seven (7) days from when the passenger or consignee should have received the baggage and it is not delivered, it is presumed lost.

    Right to Compensation in Case of Death or Bodily Injury of a Passenger


    FOR INTERNATIONAL FLIGHTS: The relevant convention and inter-carrier agreements apply FOR DOMESTIC FLIGHTS: Compensation will be based on the stipulated amount in the relevant convention which governs international ights

    Right to Immediate Payment of Compensation


    PAYMENT MUST BE AVAILABLE TO THE AFFECTED PASSENGER: at the air carriers counters at the airport on the date when the incident occurred, or at the main ofce or any branch of the air carrier, at the discretion of the passenger. MODE: By tendering a check, or Cash, or The document necessary to claim the compensation or benets. The document shall be convertible to cash within fteen (15) days from the date when the occasion occurred.

    DTI | DOTC | PCDSPO | GOV.PH

    You might also like