Program Delivery Project Manager in Memphis TN Resume Ernie Orwig

Download as pdf or txt
Download as pdf or txt
You are on page 1of 1

ERNIE ORWIG, PMP

Eads, TN 38028 901-461-0789 [email protected]

PROGRAM / PROJECT MANAGER


P&L / Operations / Maintenance / IT / Installations / Engineering / Sales Support / Asset Control / Negotiations / Contracts / Call & Data Centers / Account & Vendor Management / QA / Supervision
As an award winning and multi-faceted technology professional, I have the ability to do more with less, while managing full-life cycle projects successfully for Fortune 200 IBM and Xerox. I also have strong analytical skills that maximize outcomes, grow existing business and keep contract business out of the hands of the competition. With my innovative leadership and adaptability skills, I build relationships, negotiate win-win outcomes, protect addon revenue streams and manage all aspects of internal and external field operations easily. My strengths include: Highly organized to ensure goal attainment Developing accurate project scope of work documentation Negotiate and complete major projects to capture revenue windfalls Managing field operations successfully Adept at solving volatile project emergencies I earned my BS degree in Computer Engineering Technology from Almeda University. In addition, I have extensive training in portfolio, project financial and scope expectations, and relationship management. Others admire me for my attention to detail, dedication, and exceptional communication abilities. SELECTED ACHIEVEMENTS Delivered win-win project. IBM customer moved to new application and did not transfer data. Negotiated and closed emergency project to fix the problem. Engineered a work around solution and moved data to new platform that provided better services. Quick action reduced risk and secured a long-term customer worth millions. Introduced new maintenance program. Warranty revenue stream for IBM was decreasing. Determined preventative maintenance projects were not being pursued. Determined multiple part use program and took new offerings to market. Secured $1.6M in new project contracts and increased profits by $1.3M over prior year. Protected account by delivering project contract that decreased client costs. IBM client was swayed by competitive service proposal. By leveraging relationships with key managers, convinced client to stay as a customer. Renegotiated contract, improved service delivery and protected $1.4M in program revenue. Managed critical service project successfully. Selected to fix a critical service outage for IBM customer. New equipment was being installed and crew cut key cables, crashing all computer operations. Quickly determined fix and reconfigured entire data center. Overcame emergency in five hours, enabling client to maintain IT schedules. CAREER SUMMARY IBM, a global technology company. Delivery Project Manager, 2005 to present. Manage client data centers. Oversee P&L, projects, contracts, budgets, user relationships, vendors, equipment, inventory and supply chain processes. Lead team of five. Key Account Project Manager, 1989 to 2004. Directed hardware support activities for key account. Provided problem solutions within a four-state area, supported product projects on a national basis and trained technicians. Field Engineer, 1981 to 1984. Worked part time while attending school installing engineering changes. Xerox Corporation, an office equipment and copy reproduction company. Support Engineer, 1989. Designed, installed and managed new product introductions and launches. Customer Engineer, 1984 to 1989. Provided equipment maintenance and repair services. Additional Experience: Owner, EDM Custom Automotive Company. www.edmcustoms.com Personal Interests: I am active in my community. I have built custom homes and enjoy restoring and racing cars (see my work at www.edmcustoms.com), playing softball and baseball, fishing, weight lifting and cycling.

You might also like