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Survey Questionnaire

The survey contains questions regarding Grameenphone's online communication services. It asks about respondents' usage of GP services, packages, duration of use, and other operators used. It also inquires about reasons for choosing GP and ratings of important attributes. Respondents are asked if they have used GP's online communication and to rate aspects like dependability, responsiveness, understanding, and assurance. Finally, it gauges overall satisfaction with GP's online services.

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Saief Dip
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535 views3 pages

Survey Questionnaire

The survey contains questions regarding Grameenphone's online communication services. It asks about respondents' usage of GP services, packages, duration of use, and other operators used. It also inquires about reasons for choosing GP and ratings of important attributes. Respondents are asked if they have used GP's online communication and to rate aspects like dependability, responsiveness, understanding, and assurance. Finally, it gauges overall satisfaction with GP's online services.

Uploaded by

Saief Dip
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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The following survey contains questions regarding Online Communication services of Grameenphone.

The findings from this survey will be used to prepare a internship paper. Your answers will remain anonymous. Your honest opinions to the questions are expected. Thanks for your time. General Information Gender: Age: 15 22 Male 23 35 Female 36 50 Survey Questions How much do you spend per month on an average for mobile phone bills? Less than 500 tk 501- 1000 tk 1001-3000 tk More than 3000 tk. 50 and Above

Which Grameen Phone Package do you use? Smile Apon Sohoj Xplore Bondhu Public Phone Djuice

Business Solution Duration of using GP SIM Less than 1 year 1 year

2 years

3 years

4 years

More than 4 years

Along with GP, do you use other operators SIM? Yes No

You use GrameenPhone because of : Strong Network Base Value Added Services Billing Rate After Sales Service

Rate the importance of attributes while purchasing any cellular service Value added Services After Sales service Network Coverage Billing rate Bill Payment facility

Have you ever visited Grameen Phone Online Communication service Yes No

If yes then circle the number in the box that suits your opinion: 1 = Strongly Disagree, 2= Disagree, 3= Neutral, 4= Agree, 5= Strongly Agree Dependability 1. Online Communication has able to solve any GP product related problem of yours sincerely and quickly2. You have trust on Online Communication service of GP3. You always get accurate information from online serviceResponsiveness 4. You always get prompt services from Online Communication- 1 5. You feel the willingness to help you out6. The employees of Online Communication are never too busy to response to youUnderstanding 7. Employees understand the specific needs of the customer8. You sometimes feel that you are getting personal care from the employees of Online Communication1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 2 3 3 4 4 5 5 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5

Assurance 9. You get the right solution all the time from here10. You think that the employees of Online Communication are polite and amiable to their customers11. The employees of Online Communication have excellent knowledge about the problems of customer and can satisfactorily help you out in any case1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

Overall Satisfaction with Grameenphone Online Communication.


12. You are satisfied with the services of GP Online Communication service13. If another company comes up with similar service, you will remain using GP14. You will refer GP Online Communication service to others1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

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