Midterm Study Guide MGT 3003 Fall 2013 Mrs.

. Rigsbee Chapters 1, 2, 3, 4, 5, 6, 13, 14 Learning Objectives Term definitions, concepts, application Chapter 1 Communication Why communication is important to your career and company Characteristics of effective communication Employer expectations regarding communication Audience centered approach Etiquette Communication models The basic communication model (in text) The social communications model Business communications 1 vs 2 Ethical communication Distinction between ethical dilemmas & ethical lapses Culture & its influence Difference between culture and cultural context Key aspects of cultural diversity Advice for improving intercultural communication Speaking with multilingual audiences Effective use of technology Chapter 2 Team Communication Effective Team Communication Advantages & disadvantages of teams Effective teams characteristics Collaboration Guidelines Technologies that help (group ware, shareware, intranets, extranets, cloud computing) Social network technologies Constructive vs. destructive feedback Productive meetings Determining necessity Planning tasks Steps for conducting Minutes Technologies supporting Virtual meetings, telepresence, virtual whiteboards etc Advantages & issues Listening skills Content, critical, empathetic & active (& when to use)

 The listening process Barriers to effective listening Non-verbal communications Types of signals Examples Business Etiquette Workplace advice Social setting advice On-line Tips for improving phone calls Chapter 3 Planning Business Messages Three Step Writing process Planning - Analysis Purpose Audience Profile Gathering data Uncovering audience needs Providing required information Planning - Medium Selection Oral Written Visual Electronic Factors to consider when selecting Planning Organizing Why beneficial Topic (defining & methods to do so) Scope Direct vs. indirect approach & when to choose Sequence of ideas & building an outline Storytelling & value of using it Chapter 4 - Writing Business Messages How to be sensitive to audience needs You attitude Standards of Etiquette Emphasizing positive Barrier-free language How to build strong relationships with audience Credibility & how to build & maintain Protecting company image How to achieve a tone that is conversational but business like Value of plain language Active & passive voice How to chose correct and effective words

 Balancing abstract & concrete example Powerful words strong & precise examples Buzzwords & jargon Four types of sentences Simple Compound Complex Compound-complex Less vs. more empathetic Paragraphs Elements, their use & recognition o Topic sentence o Supporting sentence o Transitions & elements Ways to develop o Illustrate o Compare & contrast o Cause and effect o Classification o Problem & solution Technology supporting style sheets, style sets, templates, themes, boilerplates, file mail & merge, endnotes, footnotes, indexes, table of contents Chapter 5 Completing Business Messages Evaluating 1st Draft Value of evaluation Evaluating own work Evaluating work of others Techniques to improve readability When to use lists & bullet points Headings & subheadings Short paragraphs Vary sentence length Editing for clarity Break up long sentences No hedging statements Parallelism No dangling modifiers No long noun sequences No camouflaged verbs Clear sentence structure Remove awkward references Edit for conciseness Delete unnecessary words Shorten long words/phrases

 Eliminate redundancies Remove IT is/There are starts Using editing symbols what they are/how used How to design for readability 4 principles of effective design Six factors to consider when using multimedia Proofreading Importance of doing Six tips for successful proofreading Four issues to consider when distributing Chapter 6 Messages for Electronic Media Identify media used for electronic messages Which ones used for brief messages? Identify the nine compositional modes (writing approaches) Social networks, UGC, & Community Q&A sites What they are & how used by businesses Six strategies for their effective use E-mail Evolving role of e-mail & business How to adapt 3 step writing process to e-mail e-mail signatures Tips for effective e-mail messages IM Business benefit of Risks and benefits How to apply 3 step process to IM Tips for effective IM Blogs Elements of good blogs Business applications of blogging How to adapt the 3 step process to blogging Tips for effective blogging Microblogging Podcasts Business applications How to adapt the 3 step process to podcasts Podcast channel Chapter 13 Careers & Rsums 8 steps to finding ideal opportunity in todays job market Career web-sites 3 Step Process for writing rsums Planning rsums o tips for planning o fallacies & facts about rsums o chronological, functional, combination o addressing areas of concern

Writing rsums o Tasks involved o List major sections of traditional rsums & explain purpose Completing o Steps (revise, produce, proofread, distribute) o Issues to watch for o Six common formats

Chapter 14 Applying for Jobs & Interviewing Rsum Submission Application letter/cover letter o Characteristics of a good letter o Structure Points for opening paragraph build interest in middle - discussing requirements Points for closing paragraph Following-up Etiquette Interview Process Typical sequence Major Types of Interviews o Structured vs. unstructured o Panel & group interviews o Behavioral, situational, working & stress interviews o Interview media What employers looking for in interview Pre-employment tests & Background checks How to prepare for a job interview o Learning about organization o Typical employer questions o Developing your own questions o Your interview style o Professional image o Arriving at interview The interview process (warm-up Qs, Q&A stage, Close) Discussing salary Interview notes Post-interview Thank you Inquiries Time extensions Letter of acceptance Letter declining Resignation letters