A 1 Project Order Handling (Swgrs & Complex Delivery) 2 Request new customer (if so) to 3 apply for credit

facility with us 4 5 6 Win tender 7 7 day(s) 8 Original PO / Contract (& credit 9 10 0.5 hr(s) 11 Not OK 12 Check 13 OK 1 day(s) 14 15 16 17 Send sales docs to OH (original copy): 18 1) Clear original PO / contract 19 2) Approved precal / revised precal 3) Approved sales draft order (PT-SA20 F05) including material code 21 4) Sales order (PT-SA-F01) 5) Quotation / offer from CCP 22 6) Approved hedging (export) 23 7) Approved credit facility (new customer with no COD) 24 25 Send tech docs to proj mgr: 1) Quotation / offer from CCP 26 2) Spec written by customer 4 hr(s) 27 3) SLD (if any) IF docs have error that is 28 unrectifiable within us, 29 email error to sales 30 support (cc proj mgr) & reject only erroneous 31 docs to sales support 32 0.5 hr(s) 33 34 35 Send sales docs to BC: 1) PO / contract 36 2) Precal / revised precal 37 Send sales docs to proj mgr: 38 1) PO / contract 39 2) Precal / revised precal 3) Sales draft order (PT-SA40 F05) 41 4) Sales order (PT-SA-F01) 0.5 hr(s) 42 43 Scan new customer's PO / contract & credit 44 facility into LN db 45 1 day(s) 46 Release in 47 2 hr(s) 48 Register new 49 customer in SAP 50 1 hr(s) 51 Book order into 52 SAP & create OA 53 54 4 hr(s) 55 Get signatures for contract / OA & 56 give to sales egr 57 58 Archive 59 contract 60 61 62 0.5 hr(s) 63 Send signed contract / OA to customer 64 65 66 67 4 hr(s) 68 Create MYMAS WBS # & 69 network order # in SAP 70 0.5 hr(s) 71 Release MYMAS WBS 72 # & network order # 73 74 Send hedging to 75 1 day(s) 76 77 Assign proj egr 78 79 Project 1 day(s) 80
Handover meeting

B
Responsible
Sales egr

C
Comment
FES only. Deadline to get credit facility: before contract / PO

Sales egr

Customer

For new customer, do not sign contract if there is no credit facility yet SOX compliance. Check 1) original. Original PO is needed a) to create OA. b) to avoid discrepancy between unoriginal (sent erlier) & original (sent later) which will take more time to clarify. c) if there is legal case later d) because this is about business professionalism too. 2) no unverified amendment 3) disagreed conditions. Sales egr to follow up with customer 4) PO tallies with precal 5) PO not signed by customer 6) contract signed by customer

Sales egr & Legal counsel

Sales support FES 1) New material code for new product shall be created by marketing. / Export 2) Sales support must be based in office all the time

OH

The email contains date and time of docs rejection. To prevent further delay, sales support must solve the error fast. Example of rejection: no signature on customer's PO or PO amendment

OH

OH

Controller Shared service Lotus Notes db will prompt shared service There should be enough docs, correct signatory, correct terms, has material code etc. If system down & OA cannot be printed out, sales egr should write business letter to customer to acknowledge.

OH

OH

As per signing rights

OH a) Sales egr decides on sending OA (OA ownership belongs to sales egr because e.g. customers will chase sales egr for OA) b) *Proj egr sends OA (obtained from sales egr) if Sales support FES 1) the project has a contract but customer still issues PO / Export 2) the OA comes out only after handover protocol Proj egr* c) If contract / OA is not sent but we still do the products, we face the risk of loss if customer suddenly cancels order. And SOX does not want production starts before OA is sent BC Precal is needed

BC

Release only if precal tallies with PO

OH Proj mgr Quotation, UniGear Pro & customer's written spec are needed

Printed on 3/25/2013 2:03 AM

A Handover meeting 81 1) All docs (no error) must have been handed over 82 2) Agreed on delivery date 83 3) Free-issued item (if any) 84 with DDP 4) Register in MPP 85 5) Enough cost for FAT 86 1 hr(s) 87 Inform dsgn mgr 88 scope of project 89 1 day(s) 90 Assign elec egr & mech 91 egr. Inform proj egr 92 0.5 hr(s) 93 Ask quotation 94 from supplier 4 hr(s) 95 Issue SAP PR to MYMFG 96 97 2 hr(s) 98 Scan SAP for open 99 PR to approve 100 2 hr(s) 101 Scan SAP for approved 102 PR to convert to PO 103 2 hr(s) 104 Scan SAP for converted 105 PO to approve 106 2 hr(s) 107 Scan SAP for approved PO to release MYMFG 108 WBS # & network order # 3 day(s) 109 110 Fill up proj checklist 111 2 day(s) 112 Use filled-up proj 113 checklist to clarify with customer / sales egr on 114 discrepancy & 115 additional requirement 116 1 day(s) 117 Kick off meeting 118 1 day(s) 119 Upload BOM for class 120 0.2 CT first (if so) 121 0.5 hr(s) 122 Issue PO to supplier to reserve serial # 123 for class 0.2 CT 124 1 day(s) 125 Inform proj egr 126 the serial # 127 0.5 hr(s) 128 Request from 129 customer Borang M 130 0.5 hr(s) 131 Apply for Borang 132 133 20 day(s) 134 Follow up Borang 135 M from customer 136 137 138 N When CTs reach us, send to TNB Local 139 for calibration 140 Y 141 0.5 hr(s) 142 Send Borang 143 M to supplier 144 3 day(s) 145 Send class 0.2 CT to 146 TNB for calibration 147 0 hr(s) 148 149 Hand over clear proj checklist to elec egr & register planned 150 date to start assembly 151 152 Follow up free-issued items with customer & notify store 153 by email to receive 154 155 156 Check visual defect & issue 157 PT-QC-F07 (if any defect) 158 159 Process Owner: Project Management Department

Handover for realization can be done even before contract is signed by us if Proj egr / Sales egr sales egr and proj egr decide to do so. Handover protocol is signed by proj mgr & LBU mgr after the meeting. Key milestones must be highlighted & considered / Prod planner in master production planning (MPP). DDP: Delivered Duty Paid

Proj egr

UniGear Pro

Dsgn mgr

Mgr assign egrs based on observation of individual egr workload & capacity

Elec egr Proj egr PR to supplier (if any) needs to included here too. Notification by passing hardcopy around is not safe because hardcopy can get missing (e.g. a person may claim that he or she did not get the hardcopy so he or she does not proceed)

Approver

Purchasing

Approver

BC Proj egr

Do not release # if PO not approved. No need to tell anybody after release Sufficient info must be given by sales egr to fill up proj checklist. Based on UniGear Pro etc E.g. need of undervoltage release for CB. Ask around for tech knowledge. Clarify with customer first, if no info is provided, then get sales egr to talk to customer

Proj egr

Proj egr Elec egr

Proj egr, elec egr & planner (excluding sales egr)

Purchasing

Purchasing

Refer to MPP to know who is the proj egr

Proj egr

Customer

Proj egr

Usually purchasing sends PO to supplier before proj egr sends Borang M to supplier

Proj egr

Purchasing

Borang M is sent by post

Supplier

Proj egr

Final release of execution is conditioned by fulfilling all contract confirmations (OA) Store keeps the customer property with proper identification and protection. If customer delays the free-issued item, customer will have to install it at site

Proj egr

Proj egr

Must detect the visual defect early right after store receives the free-issued items Conditional process is in grey. Time is in estimated max working days

Printed on 3/25/2013 2:03 AM