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FQM

This document provides an overview of the course content for a Fundamentals of Quality Management subject at Gujarat Technological University. The 9 topics covered include: 1) Introduction to quality management concepts 2) Total quality management evolution and quality gurus 3) Acceptance sampling methods and operating characteristic curves 4) Statistical process control and control charts 5) Quality system standards and excellence models 6) Software quality management 7) Quality improvement tools and practices 8) Service quality management 9) Quality management in Indian industry. Reference books are also listed.

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Jaldeep Gohil
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282 views2 pages

FQM

This document provides an overview of the course content for a Fundamentals of Quality Management subject at Gujarat Technological University. The 9 topics covered include: 1) Introduction to quality management concepts 2) Total quality management evolution and quality gurus 3) Acceptance sampling methods and operating characteristic curves 4) Statistical process control and control charts 5) Quality system standards and excellence models 6) Software quality management 7) Quality improvement tools and practices 8) Service quality management 9) Quality management in Indian industry. Reference books are also listed.

Uploaded by

Jaldeep Gohil
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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GUJARAT TECHNOLOGICAL UNIVERSITY

B.E Semester: 4 PRODUCTION ENGINEERING


Subject Code Subject Name FUNAMENTALS OF QUALITY MANAGEMENT (Institute Elective I)

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Course content Introduction to Quality management Conceptual framework, strategic quality management, contemporary views. Total quality Management Evolution and issues related to quality control, responsibilities for quality, quality cost concept, quality and productivity, management of quality, contribution of quality gurus: Deming, Juran, Crosby, Ishikawa and its comparison. Acceptance Sampling Need for acceptance sampling, sampling by attributes and variables, types of sampling plans, single and double sampling plans, operating characteristics curve- construction and use, sampling related terminology and their interpretation, standard sampling system for attributes, sequential, chain and continuous sampling, acceptance sampling by variables. Statistical Process Control Specification and control limits, types of control charts, control charts for variables and attributes, comparison between control charts for variables and attributes. standards and excellence models for quality Quality system standards, Bureau of Indian Standard (BIS), international Organization for standardization, Quality Council of India, conformance to specifications, quality assurance, types of quality audits, ISO 9001, ISO14000, Malcolm Baldrige Award criteria, Deming Award criteria, Tata Business Excellence Model. Software Quality Management Importance of soft wares in business improvement, quality measurement metrics, capability maturity model integration Practices and tools for quality improvement Quality Function Deployment six sigma, benchmarking, seven Quality Tools Service Quality Management Comparison of products and services, classification of services, services quality. Quality Management scenario in Indian Industry Quality development in India, quality management in India, quality priorities in Indian industry.

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Reference Books:
1. 2. 3. 4. 5. 6. 7. 8. 9. Statistical Quality Control by M. Mahajan, Dhanpai Rai & Sons, New Delhi. Total quality management by D.D Sharma. Quality planning and analysis by Juran J.M & Gryna F.M., TMH, New Delhi. Managing for total quality by N. Logothetis, Prentice Hall of India, New Delhi. Total quality management by Besterfield and others, Person Education. Quality Control, ITTI Madras Publication. TQM and ISO14000 by Arora K.C., S.K.Katariya publications. Quality Management by Bedi Kanishka, Oxford University Press, New Delhi Fundamentals of quality control and improvement, Mitra Amitava, Prentice Hall of Indian, New Delhi

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