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    FO I 06 Using Shift F10 Key

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    samismith
    The lesson plan first gets the trainee's attention by asking what they would do if they needed to use a function key but didn't remember the keys to press. It then breaks down the task of using Shift F10 into steps of pressing the keys simultaneously to access the screen, locating the relevant function key, and using it. The trainer demonstrates and has the trainee practice the steps and provides verbal and practical checks of the trainee's understanding before linking the lesson to future tasks.

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    FO I 06 Using Shift F10 Key

    Uploaded by

    samismith
    26 views6 pages
    The lesson plan first gets the trainee's attention by asking what they would do if they needed to use a function key but didn't remember the keys to press. It then breaks down the task of using Shift F10 into steps of pressing the keys simultaneously to access the screen, locating the relevant function key, and using it. The trainer demonstrates and has the trainee practice the steps and provides verbal and practical checks of the trainee's understanding before linking the lesson to future tasks.

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    The lesson plan first gets the trainee's attention by asking what they would do if they needed to use a function key but didn't remember the keys to press. It then breaks down the task of using Shift F10 into steps of pressing the keys simultaneously to access the screen, locating the relevant function key, and using it. The trainer demonstrates and has the trainee practice the steps and provides verbal and practical checks of the trainee's understanding before linking the lesson to future tasks.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    26 views6 pages

    FO I 06 Using Shift F10 Key

    Uploaded by

    samismith
    The lesson plan first gets the trainee's attention by asking what they would do if they needed to use a function key but didn't remember the keys to press. It then breaks down the task of using Shift F10 into steps of pressing the keys simultaneously to access the screen, locating the relevant function key, and using it. The trainer demonstrates and has the trainee practice the steps and provides verbal and practical checks of the trainee's understanding before linking the lesson to future tasks.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    of 6

    OBEROI HOTELS AND RESORTS

    T-ASK
    TRAINING in ATTITUDES, SKILLS and KNOWLEDGE
    STANDARD LESSON PLAN

    FRONT OFFICE OPERATIONS FO I 06 USING SHIFT F10 KEY


    IMPORTANT
    Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for publication throughout that brand. Your co-operation is requested to ensure true standardisation of quality training across the company.

    VERSION: 1 JUNE 2006 PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

    TASK TITLE TRAINING AIM TRAINING OBJECTIVES

    Using Shift F10 Key Know how to use Shift F10 Key Read the screen of Shift F10 correctly Use the screen as on easy access to all keys Trainee should know how to log on the Fidelio Assume trainee is right handed - check Trainer and trainee to stand side by side MATERIALS None AUDIO VISUAL AIDS HO: Shift F10 key

    PRE-REQUISITES SPECIAL NOTES ENVIRONMENT FACTORS EQUIPMENT Fidelio Terminal

    LESSON PLAN Ice breaker Link back

    USING SHIFT F10 KEY A - ATTENTION Questions about what has been happening to the trainee since last time. Check comfort level with the pace of learning. Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session. Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task.

    Attention

    By asking questions: What would you do if you need to use a Function key on Fidelio but cannot remember what keys to press?

    Objective

    By the end of todays session you will be able to read and use the Shift F10 Key to recall function keys that can help you retrieve useful data on Fidelio This key leads you to 29 other keys that help us retrieve information from Fidelio very swiftly. Not only will you gain speed, but also be able to view information from any sub-menu in Fidelio.

    Need

    TASK ANALYSIS WORKSHEET WHAT IS THE STEP?

    NAME OF THE TASK HOW IS THE STEP DONE?

    USING SHIFT F10 KEY WHY IS THE STEP DONE THAT WAY? To access the screen WHEN DO YOU KNOW THE STEP IS CORRECT? See the screen which appears and has function key Written on the top

    B BREAKDOWN
    TRAINER DEMONSTRATES

    1. Press Shift+F10

    By pressing the Shift key with left hand and the Why should both F10 key with right hand keys be pressed simultaneously on the simultaneously? keyboard By recalling the required screen viewing the 3 columns that specify keys under Key, Shift + Key and Control + Key headings

    2. Locate screen

    Why is it necessary to identify the two To identify the axis key

    See key in grid

    3. Use relevant key

    By reading the instructions given

    How to need the Screen column by column? TRAINEE PRACTICES STEPS 1-3 (STAGE 1)

    For ease of operations

    See desired result

    LESSON PLAN ANY QUESTIONS? VERBAL CHECK INVESTIGATE

    USING SHIFT F10 KEY Ask if trainee has any questions Have the trainee recite the steps verbally

    C - CHECK

    Questions on any detail not mentioned during the Verbal Check (eg): Why is the Shift+F10 Key important? How do we read this Screen?

    PRACTICAL CHECK Have the trainee perform the entire task without help and in silence. Ensure only good habits are being practised. Coach if necessary. PRAISE LINK FORWARD Recognise and appreciate his or her success. Ask questions to direct trainees attention to either: The task to be covered in the next session AND/OR A task later in the checklist for which todays task is a pre-requisite Reconfirm the venue, day and time of the next session. Encourage and ensure practice on-the-job to develop skills.

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