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Object Manager Object Manager: Siebel Architecture Diagram

The document provides an overview of Siebel architecture including components like web servers, application servers, and database servers. It also discusses areas of focus like customer order management and key performance metrics and tools to analyze Siebel performance.

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466 views3 pages

Object Manager Object Manager: Siebel Architecture Diagram

The document provides an overview of Siebel architecture including components like web servers, application servers, and database servers. It also discusses areas of focus like customer order management and key performance metrics and tools to analyze Siebel performance.

Uploaded by

mailsharadj7301
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Siebel Architecture Diagram

HTTP

Web Server
Web Server Extension

SISNAPI

Gateway Server Load Balancer


App Server App Server

Object Manager

Object Manager

DB Server

Key Application Areas to be covered Customer Order Management Financials Communications/Media/Energy Partner Relationship Management Loyalty

Typical Areas under the scope of performance

Areas Network profile

Siebel 8.x Coverage Browser to Web Server - HI Client (Call Center) Browser to Web Server - HI Client (Partner Relationship Management/eChannel) SIA HI - LAN Client Coverage SIA SI - (Partner Relationship Management/eChannel) HI Key UI Operations Scenario Call Center Communications Media Order Management Partner Relationship Management Web Services (eService) Call Center - Impact on Login Assignment Manager (Batch) Universal Customer Master (UCM) SSSE EAI - HTTP EAI - J2EE Connect Architecture

Client RT

App Scalability

Server Component

Technology Stack DBMS Platform Siebel Server Platform Web Server Platform Client Platform Browser Oracle 10gR211gR 2 RHEL 4.0/5.0 IBM HTTP Server on RHEL 4.0/5.0 XP MS IE 6/7 Oracle 10gR211gR 2 Solaris 10 MS SQL Server 2K5/2K8 W2K3/W2K8 Oracle 10gR211gR 2 HP UX 11i IPF HP Apache 2 XP MS IE 6/7 DB2v8/390v8 UNICODE AIX 5L 5.3/6.1 IBM HTTP Server 2.x on AIX XP MS IE 6/7 Oracle 10gR211gR2 Oracle Enterprise Linux Oracle HTTP Server on OEL XP MS IE 6/7

Sun One 7.0 on Solaris XP MS IE 6/7

IIS 6.0 / 2K3

XP MS IE 6/7

Tools and Instrumentations SWE (Siebel Web Engine) Timer Client RT SARM (Siebel Application Response Measurement) Analysis Client RT FDR (Crash File Analysis) Client/Scalability/Reliability CPU/Memory Profiling Using Glowcode or Quantify or Rational Purify o Install build related PDB files in the bin directory o Remove query caching from OM configuration file o Remove all unnecessary Siebel related environment variables o Put required mfc*.dlls in siebsrvr\bin o Configure only single OM and disable SARM and any logging o Navigate the scenario for single iteration with GC attached to siebmtshmw process and running Valgrind for Linux / AIX is emulator based tool but has high performance over head. User-Mode Dump Heap for Windows Oracle Enterprise Manager Application management Pack for Siebel for monitoring o Server Manager o SARM analyzer and SARM query o Diagnostic Data Collector o Environment Verification Tool o Application Deployment Manager Germain Software Germain for Siebel

Typical performance Issues Transaction composition and complexity (Whether it involves many SQLs/Workflow/EAI/Business service). Costly SQLs Workflow processes (eScripts) Business services Detected from Siebel logs and SARM data

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