Herbalife International India Private Limited

Storage Engineer Job Summary Company Name Herbalife International India Private Limited Locations Bangalore Experience 4 - 8 years Key Skills EMC Enterprise Storage Technologies Education B.E/B.Tech Function IT Role Datawarehousing Consultants System Administrator Industry IT/ Computers - Software Posted On 20th Jun 2012 Job Ref code About Company Looking to make new strides in your career? Then look no further, Herbalife International of America, Inc., is a global network marketing company that offers a range of science-based health and wellness products including nutritional shakes and snacks, energy and fitness supplements, and personal care products that focus on all of your nutritional needs. Founded in California in 1980 by Mark Hughes, Herbalife International of America, Inc. is publicly traded on the NYSE with $3.8 Billion in retail sales and

distribution in 72 countries. And we don't stop there. Our Herbalife Family Foundation is focused on making an impact globally and locally by helping those in need. To read more about the company, visit http://www.Herbalife.com. Job Description This position is responsible for helping maintain the uptime and stability of Herbalife's Data Center and Server Operation Infrastructure. This position is also responsible for helping maintain the defined Service Levels Agreements and Operational Level Agreements. This person primary responsibility will be to work with the Enterprise Storage Operations team, Security/Monitoring team and the Server Operations teams to administrate, implement, and troubleshoot the Herbalife server environments. The Staff Engineer will also make recommendations for improving and stabilizing the Data Centers, SAN and Server environments, as well as maintaining and creating documentation. The position will also assist with strategic projects supporting the business goals of Herbalife International. DETAILED RESPONSIBILITIES/DUTIES Provide Technical Support for Projects and Strategic IT Initiatives Install, Setup, and Support Storage Hardware, including security, firmware and monitoring Provide support for disaster recovery and data replication functionality. Manage and maintain storage monitoring and management applications Participate in the on-call rotation for maintenance responsibilities Participate with Incident Management process and troubleshooting problems

SUPERVISORY RESPONSIBILITIES: None

Qualifications: Describe the education, experience, and skills (both required and preferred) to perform the essential functions of the job. Avoid requirements that cannot be validated as a job requirement. (At a Minimum, Include Required (1) Skills, (2) Experience & (3) Education.

1.

Skills: (List 3+ required and preferred skills or abilities)

Required: Proficient with EMC Enterprise Storage Technologies Symmetrix (DMX & VMAX) Clarriion (CX3/4) Celerra (Gateway & Integrated) PowerPath Proficient with the EMC Ionix Software Suite, especially EMC Control Center

Proficient with disaster recovery and replication technologies (SRDF, RecoverPoint, IP Replicator) Proficient with Brocade SAN Switches Familiar with Red Hat Linux Operating Systems Familiar with Windows Operating Systems Ability to manage remote environments Ability to effectively manage timelines and prioritize tasks with varying deadlines Ability to read and translate requirements from documentation Strong customer service skills Excellent oral and written communication skills Strong interpersonal skills

Preferred Proficient with VMware 4.0+ Proficient with Solaris Operating Systems

2.

Experience: (List 3+ required and preferred experience criteria)

Required Minimum of (5) years of experience in Technology/IT (3) Years of experience with medium to larger IT environments 500 + servers (3) Years of experience with Storage Installation and Administration; (3) Years of experience with: Server and Storage technologies

Preferred Experience with international or multi-level marketing business (3) Years of experience with VMware (3) Years of experience with EMC Storage (3) Years of experience with HP Rack mount and Blade Servers

3.

Education: (List required and preferred education/certification criteria)

Required 5 years work experience in Information Technology Certifications: EMC

Preferred

Bachelor's degree in Computer Science, Information Technology or equivalent work experience Certifications: MCSE, RHCE, CCNA, Commvault, Oracle, SQL

SAN Storage Engineer

salesforce.com - Singapore

Job Description
SAN Storage II EngineerTechOps Operations Engineering Location(s): US, Singapore; Dublin Reports to VP TechOps Operations Engineering

As a SAN at Salesforce.com, you will be part of a dynamic, global team delivering and supporting technology infrastructure to meet the substantial growth needs of the business. The Operations Engineering team is essential to deployment of turnkey solutions and infrastructure. In this role, you will collaborate with the Systems, Network, Database and Storage Engineering teams in delivering innovative solutions in an agile, and dynamic environment. You will be part of a strategic team responsible for building and deploying data center PODs, as well as capacity adds/refreshes of arrays and switches, storage allocations, replication troubleshooting, and performance tuning in a 24x7x365 environment. Key to this position will be a focus on process automation in a secure, highperformance, highly available (99.999%), and fully resilient infrastructure across multiple data centers. Successful candidates will be recognized as technical experts in the SAN and Storage Engineering discipline and will have the ability to articulate and demonstrate both deep and broad knowledge across multiple areas of information technology in support of a SaaS/PaaS infrastructure. We are looking for innovative and enthusiastic technologists who thrive on efficiency by contributing to the development of standards, processes, and automation requirements that lead to operational excellence. The SAN Storage Engineer will be a member of a global Operations Engineering team responsible for supporting all operations facets of the Salesforce.com service on 24x7x365 basis. The efficient and stable operation of our infrastructure is crucial in maintaining the high availability and performance of our on-demand CRM, SaaS and PaaS solution, and the SAN Engineer will be the cornerstone of our continued efforts in the direction of high availability and performance as we expand our team in a follow-thesun operations implementation.

Responsibilities:

Must take ownership and accountability for ones actions, and be known for meticulous attention to detail. Must have the ability to provide effort estimation and complete work based on a schedule of activities in coordination with Operations Manager and Project Manager. Must execute Salesforce.com production Change Management, Problem Management and Incident Response procedures Must work directly with and within the TechOps teams in building and deploying highly available, robust, resilient, secure and supportable 24x7x365 solutions (POD Builds/Splits/Capacity Adds/Refreshes). The ideal candidate will have prior experience with process automation as it applies to the provisioning of resources within their Information Technology discipline. Examples of tools in this category include Tuning Manager, SPA, and Cisco utilities such as Cacti, The use of custom automation and provisioning processes implemented via scripting languages, templates, and/or parameter tokenization would also be applicable is crucial to the success of the projects. o Must be able to develop requirements for the tool-sets required to streamline and automate system installation and configuration procedures. o May be required to define requirements for, and/or write/test custom tools to handle system automation tasks (installation, configuration, monitoring, etc). Define, develop and deploy system monitoring requirements/thresholds as well as corrective actions. Adhere to system hardening guidelines and security best practices in support of ISO 27001/PCI/SOx. Document all operational processes and procedures to optimize support and management of deployed systems. Assist internal Salesforce.com Technology teams in performing Production Operations tasks including systems monitoring, performing diagnostics, problem isolation and solution deployment by providing expert-level operational support (training and on-call support). Represent Operations team and contribute towards new and on-going Technology projects in areas of Scalability, Performance and High Availability. Engage effectively in technology discussions with Architects. Develop strong partnerships with Architecture, Project Management, Data Center and Provisioning groups.

Experience/Skills Required:

BS/BA Degree in Computer Science or equivalent industry experience.

5 years of experience (H/W and S/W) implementing high-volume, highavailability storage solutions in a large enterprise environment including: SAN, and Archive solutions with 24x7x365 uptime requirements (eCommerce or Internet experience desirable). 3 years experience and ability to work proficiently within server operating systems (Linux/Solaris) including file system, volume management software, and networking concepts. Candidates will handle installs, configurations, and upgrades for the Storage and SAN hardware. Experience with the Cisco MDS line, HBA firmware, multi-path software, and SAN fabric management. Experience in several different forms of replication (e.g. SRDF, TrueCopy/HUR, Oracle Image Copy). Experience with managing storage for Oracle RAC databases Proven ability to conduct detailed performance analysis tasks as it related to the entire I/O stack. Practical experience with DR testing and execution, RAID, data migrations, and business continuity is desirable. Experience with command line tools for EMC, Hitachi, and Cisco. Proven experience executing upgrades, capacity increases, and reallocation of storage resources. Experience with capacity management and planning. Understands fundamentals of networking, including the OSI model, network segmentation best practices, routing, and common protocols and concepts. Experience working in large, load-balanced environments including managed switches, firewalls, and F5 Load-balancers. Basic scripting skills in any UNIX shell and Perl with the ability to provide requirements for task automation, resource monitoring and performance monitoring. Extensive troubleshooting and performance monitoring skills. Hands-on experience with production hardware life-cycle management. Working knowledge of system hardening best practices, methods and access control methodologies. Prior experience working within a regulatory compliance framework. A demonstrated passion for excellence. Knowledge of SAN technologies (FCIP, encryption, fabric design and best practices).

Experience/Skills Desired:

Knowledge of Agile Development or Scrum Project Management methodologies.

Excellent communication skills, both written and verbal. o Strong interpersonal and relationship building skills, conducive to team development. Ability to work with geographically dispersed teams. Knowledge of ITIL Industry practices.

Would you like to apply to this job? Apply for the SAN Storage Engineer position Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with the Company. Accessibility If you require accessibility assistance applying for open positions please contact [email protected]

Additional Information
Posted: May 24, 2012 Type: Full-time Experience: Not Applicable Functions: Engineering Industries: Computer Software, Information Technology and Services, Internet Employer Job ID: a1k700000006AmaAAE Job ID: 3081377

Data Centre Technology Consulting

Accenture - Brisbane, Canberra & Perth Area, Australia (Brisbane Area, Australia)

Job Description
If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we 8

collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Accenture's Consulting workforce is involved in business consulting, process design work and the application of technologies to business. A career in Consulting is varied and stimulating because each project presents a new challenge and will give you exposure to new clients, business issues, technologies and people. We need people who are able to challenge conventional thought, offer unique perspectives and conceive more innovative solutions for our clients.

Working as a consultant with Accenture, you will build core business, technology and industry expertise helping to deliver world-class business and technology solutions that enable clients to become high performance businesses. Consultants must be professionals who have an interest in how business processes work and interact. In addition, consultants need to apply their skills in project and programme management while exhibiting leadership in process re-engineering and implementation of process, technology, and organisational change. Finally, consultants also need to have a working knowledge of the industry and/or the functional areas they serve.

The Consulting workforce is made up of three groups: Management Consulting, Systems Integration Consulting and Technology Consulting. This consulting group structure provides outstanding opportunities to develop highly specialised skills that will help you advance your career.

Job Description:

Technology Consulting professionals are responsible for delivering technology innovation and providing guidance and leading practice to our clients across security, infrastructure and IT strategy.

Data Centre Technologyprofessionals develop and deliver strategies and solutions for hosting the computer systems and communications equipment this includes server

infrastructure, databases and storage devices that handle the data necessary for enterprise operations.

Key responsibilities may include:

Driving, supervising and reviewing infrastructure diagnosis and assessment activities Identifying opportunities for technology-related improvement based on benchmark data and doing high-level cost benefit analysis Developing a high level infrastructure design which supports a robust technology solution, taking into account the user requirements, technical requirements, etc. Driving technology and infrastructure design activities Reviewing and supervising infrastructure design components Driving and managing infrastructure build, test and deployment activities Managing infrastructure related projects

Desired Skills & Experience

Technical Skill Requirements

Bachelor's degree and prior relevant business experience. Data Centre operations experience Virtualisation technology experience, especially VMWare Experience with storage technologies in particular EMC and NetApp Experience designing server & storage solutions Ability to articulate development, operational and technical issues to both technical and non-technical audiences Ability to express complex technical concepts, issues and ideas into various media; proposals, white papers, presentations and architecture designs Ability to meet travel requirements, when applicable.

Professional Skill Requirements

Proven success in contributing to a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment with a focus on IT infrastructure Excellent leadership, communication (written and oral) and interpersonal skills Ability to manage

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety

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of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Company Description
Accenture is a global management consulting, technology services and outsourcing company, with more than 246,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the worlds most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com.

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PrimeStaff Group was established in 1994 with the sole objective of providing quality services
in recruitment and human resource management and development. It is aimed at giving employers an alternate avenue by which quality staff may be better secured and that candidates in search of better opportunities similarly, have a greater chance of succeeding through the broad contacts and value add that we could bring to the parties

Storage System Engineer

Central Responsibilities:

Provide full support in storage installation and implementation for storage products. Other support would include implementation of storage peripherals like san switches etc. Provide implementation on NetApp storage. Need to project manage storage implementation which are under take by others vendor. Ensure that all project timeline is adhered and customer's satisfaction is met.

Requirements:

At least a Diploma in Engineering discipline with minimum 3 years of working experience on storages on NetApp / EMC products. Essential to have implementation, support and pre-sales experience as functional skills. NetApp NCDA and NCIE certified.
Good OS knowledge of Solaris, Linux, Microsoft and VMWare are essential.

Good knowledge of the technical requirement and able to articulate storage solutions to customers is essential. Must have storage implementation skill including its peripherals. Must have strong NetApp platform knowledge. Must have the abilities to work independently. Excellent communication skills and and customer service skills. Self-motivated, good team player, and ability to multi-task.

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SAN Deploy / Sustain Engineer - Pune / Bangalore / Hyderabad

IT Software Hyderabad / Secunderabad , Pune , Bengaluru / Bangalore Experience: 5 to 10 yrs CTC: Rs. 8,00,000 - 15,00,000 p.a. Job Description StorageOperations SAN Deploy / Sustain Engineer Descriptionand Responsibilities Skills : VMAX ( At least theoretical ) DMX-3 & DMX -4 (Mandatory) SYMCLI - (Mandatory) SRDF - (Mandatory) CISCO CLI - (Mandatory) BROCADE CLI - (Mandatory) Role description: TheOperations Deploy function is the Primary contact point for storage deploy andamendment activities Thefunction provides 7 day coverage from the 2 shifts running from India On-siteattendance is required to work 1 of the 2 India Shifts Therole has customer engagement. BothCustomer teams and GTI teams engage storage operations deploy teams via Incident ticket, service request tools,email, instant messaging and telephone. PrimaryResponsibilities: SANDeploy engineers are responsible for monitoring and completion of all incomingSAN service request workload to the required SLAs Engineersalso responsible for assigned Sustainactivities which include upgrade and

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maintenance planning and execution Creationand management of required change approval documentation and approvals Attendanceon change approval meetings and LOB planning sessions as required Maintainoperational support and run book documentation Executionof planned changes, updates to change management records per process. Managementescalation of changes that have activation of failures Must have a strong technology background tounderstand change requests and to recommend alternate solutions. ManageKey Relationships DataCentre Operations and Infrastructure Operations - IOC BusinessAligned support functions ChangeManagement groups LOBsupport teams, AD Support teams Level2 / 3 support personnel OtherGTI support organisations VendorLevel 1 / 2 support engineers KeySkills/Selection Criteria SpecificStorage Administration Expertise: Typically36 months+ experience in distributed storage environments. 3Year+ experience in an associated technology (Server, Networks) Intermediate experience with zoning in a large switchedfabric environment. Intermediate experience configuring EMC DMX and/orIntermediate HDS Lighting line of products. Intermediate experience deploying storage withcontroller based systems such as EMC Clariion or HDS Thunder line of products. Intermediate experience installing and configuring hostbus adapters. Intermediate experience installing and configuringmultipathing software (EMC Powerpath, HPUX Pvlinks, Veritas DMP, HDS DLM) Intermediate knowledge/experience designing anddeploying local/remote mirroring solutions for backup and disaster recovery.Knowledge of SRDF, Truecopy, Timefinder, and Shadowimage. BusinessSkills: Good understanding of impact and importance of storage services to customers. Sense of urgency around critical issues.Good positive attitude and helpful approachGood spoken and written EnglishAbility to communicate clear and concise information in support of team and firm goals.Timely escalation of critical and/or complex issues as required. Abilityto solve operational issues with both tactical and long-term solutions Goodproblem solving and analytical skills Excellent time management and personal task prioritisationGood planning skills and ability to deliver to agreed schedules.

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Ambition Management Solutions

Ambition Management Solutions A-38, 2nd Floor, Sector 4, Noida 201301

Contact Details: 0120-4676393

IBM SAN / TSM- Administrator & System Engineer.

Best Infosystems Hyderabad / Secunderabad , Gurgaon , Pune , Chennai , Bengaluru / Bangalore Experience: 3 to 8 yrs CTC: Best in Industry Job Description

Storage:IBM SAN & TSM TSM DESCRIPTION:# Responsibilities include providing 24 X 7 offshore/remote support # Audit application backup policies and environments to ensure integrity of backup and recovery activities # Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks. # Participate in the recovery of application environments where required. # Ensure integrity of supported environment # Hardware /software fault detection and vendor liaison Liaise with customer accounts as required # Analyse and resolve escalated problems within target Candidate must be prepared to work within a team on a standby rota for 24x7 support of customer systems # Should have desired Operating System Skills #3 + Years of relevant experience Required # Technical Skills # IBM Tivoli Storage Manager Server on Windows & UNIX # IBM Tivoli Storage Manager for Database (Oracle, DB2, SQL etc) # DRM using Tivoli Storage Manager # Tape Library (Storagetek, IBM) / Tape Drives

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DLT / LTO / 3590 / 9840 ******************************************* # Non Technical Skills # Communication Skills # Problem Determination & analysis skills # Excellent team working & Positive Attitude # Ability to quickly assimilate technical & non-technical IBN SAN DESCRIPTION:# To provide 3rd level Storage Management services and product support for various IBM Total Storage Solutions across various accounts. Duties include. # Maintain and Manage various storage solutions. # Provide 3rd level technical support, guidance and direction for products supported. # Analyse and resolve escalated problems. # Ensure integrity of supported environment. # Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks. # Manage and resolve problems identified by sys admins or monitoring software # Work with change and problem management tools # Hardware /software fault detection and vendor liaison # Liaise with customer accounts as required # Analyse and resolve escalated problems within target. # Investigate, identify and document proposals that will improve application recoverability. # Document and implement changes to technical standards as required. # Change and problem management targets are exceeded # Ensure that customer satisfactory levels are exceeded" # 3+ Years of experience required # Has applied knowledge in the Administration of HP/ Solaris / AIX Unix systems in a large commercial environments # Has applied knowledge of SAN, and various EMC products - namely Clarion, Symmetrix and DMX. # Provide recommendations to improve the SAN infrastructure, and address/lead critical issues and root cause analysis # Proven track record in the implementation and execution of documented support processes and can direct others in same. # Has applied knowledge in the administration of windows NT/2000 and Linux systems # Technical Skills # Has exposure to McData Fibre Channel Switches, Brocade Swiitches, Cisco Switches. # Has worked on Navisphere Manager, EMC Symmetrix CLI ( Solutions Enabler ), EMC Control Centre ( ECC ). # Is proficient with viewing Symmetrix configuration data using Solutions Enabler and ECC. # Proficient with daily tasks which include lun mapping and masking, setting symmetrix port flags.

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# Has exposure to EMC Timefinder and SRDF environments. Proficient in BCV sync / split processes and RDF1 / RDF2 sync / split. # Has exposure to viewing Clarion and Symmetrix / DMX errors and hardware failures. # Comfortable in opening cases with EMC and driving them to closure. # Has worked on various Volume Management software's like AIX LVM, HP LVM, and Veritas Volume Manager. # Non Technical Skills # Must have excellent team working skills balanced with ability to work alone and a positive attitude. # Ability to quickly assimilate technical and non-technical information. # Fluency in English is mandatory, both written and verbal. # Desire to obtain formal certification in product set supported.

Communication Skills. Problem Determination & analysis skills. Excellent team working & Positive Attitude. Ability to quickly assimilate technical & non-technical. Must have excellent team working skills balanced with ability to work alone and a positive attitude. Fluency in English is mandatory, both written and verbal. Desire to obtain formal certification in product set supported.

Best Infosystems Our top rated Client (Our client is among Indias top three private sector business houses on all major financial parameters) Our Client is a leader in the global and Indian IT space and is the world's largest IT services and consulting provider. that recruit high calibre, dedicated professionals to deliver innovative solutions to exceed our clients expectations.Our Client is one of India's leading software services players. Their Application Management Services Team works with clients to manage their application portfolios and optimize on business value, through the delivery of application-related and systems integration services.

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Storage Engineer
Desired Candidate Profile Education: (UG - Any Graduate - Any Specialization) OR (PG - Any PG Course - Any Specialization) We are looking at hiring Storage Engineer with Storage Hardware (like Installation and Maintenance) at IBM in Mumbai. pls find the job description..

To work on IBM Storage portfolio which has Entry level , Midrange and Enterprise Disk Subsystems High end Tape Libraries , SAN switches and NAS based solutions. Will be a field Engg who will work on Level 1 problems and assist L2 to solve more complex issues.
Principal Duties and responsibilities - Installation of storage products. - Onsite support to customers 18

- Work with next level of support for complex problems. Skills expected. Around 5years of Industry Experience with around 2 years working on Storage Products. Strong understanding of storage concepts and storage products. Must have excellent oral and written presentations skills. Experience on Unix/Linux is desirable. # Minimum 16 or more years of education required # Total 4 to 6 years of work experience required # Excellent interpersonal, verbal and written communication, analytical and presentation skills are required..

Company Profile IBM India Pvt. Limited https://jobs3.netmedia1.com/cp/search.jsp?trac=hp_in&jobati IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. To know more about business units at IBM India, click on the About Us link above.

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San Engineer Resume

Title San Engineer Primary Skills Storage Engineer, San Administrator, Storage Administrator, System Administrator or Windows Server Administrator Location US-TX-Conroe Posted Feb-07-12 GILBERTO SANCHEZ 1665 White Oak Creek Conroe, TX 77304 (936)-494-3435 home SUMMARY

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IT professional in the computer industry seeking opportunities as a Storage Engineer, San Administrator, Storage Administrator, System Administrator or Windows Server Administrator. A strong understanding of computer systems and peripherals with enhanced troubleshooting skills in the hardware and software arena. Troubleshooting expertise on servers and High Performance Storage System disk arrays. Specialize in Clariion disk storage arrays. Became a Customer Storage Engineer with EMC through the ability to be versatile. Ability to effectively install, maintain, architect and implement DMX4 and Clariion fibre disk arrays in DAS & SAN multi-platform environment including experience with Sun Solaris, HP-UX, NT, Windows 2K, Windows 2K3, Linux, IBM AIX, Arcserve, CommVault, Netbackup 6.0, VMware 3.02 and Veritas . Bilingual. PROFESSIONAL EXPERIENCE Pyramidci/ Terremark aVerizon Company Houston, Texas 08/2011 to present Internet SW systems Engineer SR_I_Senior Software Systems Engineer* San /Storage/backup Administrator with the Verizon cloud division Terramark, * Cisco Device manager (DM), Cisco Fabric manager (FM) and ECFM for fibre channel troubleshooting, Cisco Cli, web tools, fabric watch, fabric manager & device manager, creating zone sets and zoning on Vsan(tm)s, troubleshoot Cisco MDS 9513 series director fibre channel switches, * HPC 7000 blade * SMC v7.1.2.1 to manage EMC Symmetrix VMAX Array with thin provisioning doing the lun masking, mapping and storage allocation on the storage pools, * Quantum I Scalar tape library * Using Unisphere to manage Celerra VG8. * Also day to day admin on Netbackup 7.1.02 for the VMware 4.1 environment. TEKSYSTEMS/ EXXONMOBIL Houston, Texas 07/2010 to 3/2011 * Global San operations* San Administrator using Cisco cli, Cisco Device manager (DM), Cisco Fabric manager (FM) and ECFM for fibre channel troubleshooting, web tools, fabric watch, fabric manager & device manager to troubleshoot- Brocade fibre channel switches & Cisco MDS 9500, 9505, 9509, 9513, 9506, 9134, 9216 series director fibre channel switches, McData fibre switches, connectrix MDS switches, Brocade DS4100B, DS-32B, DS-16B, DS-8B * EMC Symmetrix and Clariion Arrays CX4-960, CX3-80, CX700, CX300, CX400. * Did storage administration, storage provisioning, lun creation, lun masking. Supported over 12 petabytes of Emc storage, 1200 servers and 200 Cisco director fabric switches. * Doing migration using EMC SAN COPY and EMC Mirrorview. * Also used Symm cli , unisphere, navisphere 3.28 for troubleshooting of arrays. (telnet, putty and cli) (Remedy, Excel, lotus notes) COMSYS/JPMC Houston, Texas 10/2009 to 01/2010 * San operations Level 3 for North America * , San Administrator using cli and ECFM for fibre channel troubleshooting, web tools, fabric watch, fabric manager & device manager to troubleshoot-

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* Brocade fibre channel switches 48000 director class, * Cisco MDS 9500 series director fibre channel switches, * McData fibre switches, * connectrix MDS switches, * EMC HPSS Symmetrix arrays, * HPSS Clariion Arrays and * Hitachi arrays. * Also used Symm cli , navisphere and Hitachi Hi Command for troubleshooting of arrays. El PASO CORPORATION /ECS/IT Personnel Solutions, Inc Houston, Texas 06/2007 to 10/2009 * San Engineer, San administrator, Storage administrator , System administrator and Server administrator * Day-to-day operations of the Storage Area Network and integration to virtualization. Using remedy ticketing, Excel, outlook, Microsoft word. * Installation, implementation and migration of Clariion HPSS CX3-80, CX4-960, CX340, CX3-20F, CX3-10C and Symmetrix DMX4 into a Storage Area Network. Supported 2 petabytes of EMC storage. Performed lun management using navisphere and SMC for storage provisioning, metaluns, raid groups, storage groups, hypers, and meta(tm)s. * Storage Administrator on HPSS Symmetrix DMX4 using SMC (Symmetrix Management Console) and ECC (Emc Control Center) for storage provisioning. * Installed Powerpath 5.2 and Navipshere 6.26 agent & Navicli, Navisphere UI, collected sp collects, ran Emcgrab on host, analyzed heat reports against the Emc Support Matrix. * Migration of Windows 2k and Windows 2k3 servers into the fabric. * SAN Administrator on Brocade fibre channnel Silkworm switches Director class 48000, Brocade 7600, Silkworm 3900, HP brocade switches and Hp StorageWorks 2/16. Performed fibre channel administration by creating alias zoning and port zoning on brocade fabric using web tools and fabric manager to configure & troubleshoot 2000 fabric ports. Collected the logs on the switches. (telnet, putty, winscp and cli) Configured San devices with dual path on dual fabrics for redundancy. Installed fibre cables from patch panels to switches and servers. * Server builds on Dell PowerEdge 6850, PE 6650, PE2950, PE1950, * Install and configure Blade M1000e, MD1000 disk array, * Proliant DL380, Proliant 850, Proliant DL360, Proliant DL580, Proliant DL380, Proliant DL760, Proliant DL8500R, * Storage Administrator on HP EVA 5000, HP EMA(tm)s array(tm)s using Storageworks Command View, * Storage Administrator StorageTekL700E, * Storage Administrator on Hitachi TagmaStore WSM100 array using Hitachi Hi Command * Server Administrator on IBM X 3650, IBM X 3950, IBM X 445, IBM X 366,IBM X346, IBM X345, IBM X 336, * Storage administrator on IBM DS4800, IBM DS4500 using DS4000 storage manager * Install PERC 5/E Raid controller, PERC 5/I Raid controller,

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* Install and upgrade HBA drivers and firmware on emulex 1050e, 11000, 1150e, Qlogic QLA2460-E, QLA2462-( 2gig and 4 gig HBA(tm)s) Using the Emulex utilities (HBA anywhere and Qlogic San surfer). * Upgraded of OS Windows 2k, Windows 2k3 sp1, Windows 2k3 enterprise& standard sp1 & sp2 & Windows 2k clusters, * Supported Netbackup 5.0 * Administrator on EMC RECOVERPOINT 3.0 * Daily monitoring of San * Allocated luns and RAID groups as needed, presented storage to VMware 3.02 host and windows 2k3 hosts * Databases supported Oracle & SQL, * Storage Administrator on Clariion CX4-960 using Navisphere 6.24, 6.26, 6.29 * Windows server builds (Windows 2k3) * Remote Administration of DR sites * Relocated Data Center OFFICE OF THE ATTORNEY GENERAL /IBM/CDI Austin, Texas 04/2007 to 06/2007 * Storage Engineer, * SAN Administrator and Backup Administrator on Xiotech 3D Magnitude Disk Array with a Brocade fibre switches, * Compaq Proliant servers ML570 servers, * Dell Power Edge servers, * Scalar 100 tape library, * Cisco MDS 9505 fibre switches & * Netbackup 6.0. NOVUSCG/Transportation Security Administration Houston, Texas 06/2006 to 02/2007 SOLUTIONS ENGINEER * Installation and implementation of Clariion CX3-80 into a Storage Area Network. * Emc Control Center, Symm cli, Navipshere 22.2, snapview/snapshot, snapview/ clones(BCV), mirrowview, Sancopy, Metaluns. DELL INC. Austin, Texas 02/2004 to 06/2006 STORAGE SUPPORT ANALYST * Tech Support on NAS PowerVault, SAN/EMC PowerVault (Clarrion CX3-20, CX340, CX3-80, CX200,CX300,CX400,CX500,CX600,CX700, AX100, AX100i), troubleshooting all issues from the San to the arrays. Such as connectivity and drivers issues. * Tape Libraries PowerVaults PV122(quantum), PV124, PV128(HP), PV132(ADIC), PV136T(ADIC), PV160(ADIC) , troubleshooting tape library issues from the drives, robot, tape, and drivers issues. * Brocade silkworm switches(48000, 2400, 3200,3250, 2800, 3800, 3850, 4100, 3900), * McData Sphereon switches(10000, 6140, 4700, 3016, 4500,4400, 3216, 3032, 3232, Intrepid 6064,

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* Adaptec scsi contollers, Hba(tm)s (Qlogic, Emulex), Navisphere 22.2, Powerpath, Emulex HBA anywhere , Qlogic Sansurfer, Qlogic Sansurfer, Windows 2k, Windows 2K3, Arcserve, Legato, CommVault, Netbackup 5.0 and Veritas backup exex 8.5, 8.6, 9.1, 10d., Also trained junior support Analyst. EMC CORPORATION Houston, Texas 08/1999 to 11/2002 CUSTOMER ENGINEER * Installed- EMC Symmetrix Disk Array, EDM Tape Array (ATL P2000) and Clariion Fibre Disk Array. * Maintained- Symmetrix Disk Array, Celerra File Server, EDM Tape Array and Clariion Fibre Disk Array. Troubleshooting hardware issues. * Storage Engineer, supported- Symmetrix Disk Array, EDM Tape Array and Clariion Fibre Disk Array. * Implemented- Clariion Fibre Disk Array and architect into DAS + SAN MultiPlatforms Environments (FC5300, FC5400, FC5500, FC4500, FC4700-2, Brocade Switches). * Software- Navisphere Manager 6.0 Web base , Navisphere Agent Host/cli, Sp agent, Navisphere Analyzer, Navisphere Event Monitor, Drivers, ATF(AutomaticTransfer Failover), Mirrorview, Snapview, Win2k, Access Logix, Clar/alert, MS-DOS, FTP, VI Editor, IBM AIX , HP-UX, and Sun Solaris. * Participated in post-sales presentations. * Hardware upgrades- disk, storage processors, memory, HBA(tm)s. * Software upgrades-Firmware(NDU), drivers, HBA(tm)s (JNI, Emulex, Qlogic). DATA GENERAL CORP a Division of EMC Houston, Texas 02/1980 to 08/1999 STORAGE SPECIALISTS * Storage and Implementation Specialist on Clariion Disk Arrays ACCOUNT ENGINEER/ SENIOR SYSTEM FIELD ENGINEER Houston,Texas * Installed, supported and maintained Tape Storage Arrays(Data General, Breezehill, and ADIC(Scalar)) * Installed, supported and maintained Data General Corp. proprietary Systems MV, Eclipse, Nova, MicroNova (Mini-Computers ) and open systems servers Aviion Numa models(Unix + Intel) * Installed and supported LAN/WAN equipment such as ethernet networks, token ring networks, Lans, Wans, * Installed and supported Exide Uninterruptible Power Supplies 6/12/18 KVA * Software upgrades- firmware, drivers (HBA) * Installed, supported and maintained DGUX, IBM AIX, Sun Solaris, Hp-UX, Accomplishments * Installed, maintained, calibrated and repaired computer equipment. * Maintained a customer base of 50 System accounts. * Performed as field support specialist for the southwest region (Texas and Louisiana). * Team Leader and mentor to junior engineers on mini-computers which reduced training cost.

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* Proficient in the use of hand tools such as Digital MultiMeters and Oscilloscopes. * Proficient in diagnosising and trouble shooting computer systems. * Delivered 90% customer satisfaction. * Read /Interpret Schematics * Mechanical & Electronic Aptitude EDUCATION Accounting & Management University of Houston Houston, Texas Accounting Pan American University Edinburg, Texas Associate Degree in Devry Institute of Technology Dallas, Texas Electronic Engineering Technology CERTIFICATIONS MCSE 2000 in progress, CCNA in progress, 3Com Wizard, ADIC Cert, EMC Proven Professional Storage Administrator Clariion Solutions Specialist Cert, EMC Proven Professional Associate Cert. Security Clearance

Senior SAN Storage Engineer Resume

Title Senior SAN Storage Engineer Primary Skills EMC DMX3, EMC DMX4, EMC CX3-80, IBM 2107 Shark, IBM DS4800, IBM DS8100, IBM DS8300, Hitachi USP-V Location US-OR-Portland Posted Mar-20-11

RESUME DETAILS

Results driven Storage Management professional, seeking a challenging position managing both SAN and Storage infrastructure. With over 20 years working at the corporate level, I have been able to succeed where others have failed. This was due to my ability of knowing how to work with people to create efficiencies that cut costs while still working to achieve a best practice outcome. Simply, on time project management from beginning to end. ? 25

SUMMARY OF QUALIFICATIONS More than 20 years experience in the Healthcare industry, including 10 years of storage experience Manage and maintain large multi-state core edge SAN designs utilizing enterprise monitoring tools Work closely with all levels of management to support storage and SAN infrastructure Proficient with all McData, Brocade, and EMC Control Center, IBM monitoring tools Manage vendor relationships with a focus on communicating exact expectations for all task related project work ? PLATFORMS AND TOOLS Storage Arrays: EMC DMX3, EMC DMX4, EMC CX3-80, IBM 2107 Shark, IBM DS4800, IBM DS8100, IBM DS8300, Hitachi USP-V SAN Switches: McData 4500, McData 4700, McData 6064, McData 6140, Brocade 48000, Brocade 5300, Brocade 5100, Brocade DCX Director Class 8GB 384 Port SAN Switches, CISCO 9513 Director Class SAN Switches Software: IBM Total Productivity Center 4.1 Brocade DCFM 103.X, EFCM 9.7.4, EMC Control Center 6.0, Network Appliance San Screen 5.0, IBM San Volume Controller 5.1, EMC Solutions Enabler 7.0, IBM DSCLI 2.5, NetApp ONTAP 7.3, Hi-Command Device Manager, HDS Storage Navigator, CISCO Fabric / Device Manager, EMC Navisphere Operating Systems: AIX 5.3, IBM VIO, NetApp ONTAP 7.3, VMware, Windows 2003, Solaris 10, Linux ? PROFESSIONAL EXPERIENCE SENIOR SYSTEMS ENGINEER - Level 8 November 2010 - Feb. 2011 Griffith University - Nathan Brisbane, Australia Worked with university Storage Group and stakeholders to manage and maintain storage and SAN at Nathan and Gold Coast campuses. Monitored and maintained Hitachi Storage platforms to include 9990v USPV, 9985, 9980, AMS2500. Monitored all SAN connectivity of CISCO 9513's, 9909's using Cisco Fabric Manager, and Cisco Device manager. Configured SAN switch ports for new connections when new servers were brought online using Cisco Device manager. Allocated and configured storage on an ongoing basis when requirements were approved through change management Worked within a ITIL change process to ensure consistent methodology across all service groups Worked with field service engineers to replace failed hardware as needed. SENIOR NETWORK STORAGE ENGINEER May 2010 - July 2010

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Advanced Systems Group Portland, Oregon Hired to help engineer, manage, and execute on the migration of 4 SAN director class switches for Portland General Electric. Portland General Electric is a large and highly respected power utility company serving over 900,000 customers in the Pacific Northwest. Created assessment of all applications, servers, and storage processes to properly understand data requirements and processing streams. Gathered configuration information from all UNIX and Windows servers, both physical and virtual, to better understand any compatibility issues that might become problem areas of concern. Gathered all configuration information from all tier 1 and 2 storage arrays to better understand compatibility issues.

PROFESSIONAL EXPERIENCE Organized all outcome data to properly address and correct all incompatibility problems as it relates to connectivity to new Brocade DCX-B 10GB SAN switches using 6.3.1d firmware. Built and installed 3 new application support servers to update EMC CMDCE 10.3.4 SAN management software. Brought together 3 administration groups to work on understanding and updating all server OS software across the entire enterprise to better align with new switch connectivity. Executed on a 2 phase cutover for moving all SAN, SERVER, and Storage configurations to new high speed director class switches. Completely mapped out server, ISL, and storage connections across dual fabrics, asics, and blades to optimize throughput and eliminate any single point of failures. Setup and configured all monitoring, zoning, and performance criteria into EMC Control Center 6.1 using Brocade SMI-S servicing agents. SENIOR STORAGE ADMINISTRATOR October 2002 -- December 2009 The Regence Group Portland, Oregon The Regence Group is one of the largest health insurance companies in the western United States. Recognized as a leader in the health care insurance industry, and carries one of the most respected Blue Cross Blue Shield brand names. Manage, maintain, and support 1 PB of storage covering IBM, EMC and Hitachi tier 1 storage arrays across three western states. Manage, maintain, and support a 2200 port Storage Area Network using Brocade, Cisco, and McData director class SAN switches across three western states.

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Manage and maintain enterprise wide vendor support through a constant focus on productive relationship management, "electronic phone home", and smart proactive device configurations. Configure and manage a virtual storage environment utilizing IBM SVC with over 400+ hosts utilizing 600+ TB of storage on highly redundant SVC clusters. Facilitated enterprise wide code leveling across all SAN switches, arrays, and SVC complexes. Managed and maintained NetApp V-Filers at multiple sites. SENIOR SYSTEMS ARCHITECT July 2000 -- October 2002 Hollywood Entertainment, Corporate Headquarters Portland, Oregon Hollywood Entertainment was a known leader in the video / gaming industry located in over 15,000 locations across the United States. Engineered formal data flow design that reduced nightly processing by 3.5 hours through process multithreading and workload leveling. Managed a SAN / Storage project that put all server systems on faster storage that resulted in an overall cost savings of 100k, and cut monthly support costs by 1/3. Responsible for vendor management while also putting all systems on a consistent SLA which helped streamline support resources while cutting costs and increasing uptime. SENIOR SYSTEMS ADMINISTRATOR August 1997 -- July 2000 Fred Meyer, Corporate Headquarters Portland, Oregon Fred Meyer is a well known and very highly respected retailer in the western United States serving 400+ stores Worked directly with store systems to rollout application enhancements, hardware upgrades, or service related coordination tasks. Created and maintained gold image testing, configuration, and eventual automated rollout to 400+ stores. Directly responsible for new store builds, revision management, and wireless inventory of all applications and operating systems. Created gold build that contained 38 different retail applications to run on a single server. Directly responsible for all system links to all point of sale systems and electronic devices. Worked on all technical levels to convert each store from token ring network to Ethernet only network. Developed process to convert all stores from token ring to ethernet connectivity throughout the enterprise.

PROFESSIONAL EXPERIENCE INSTALLATION AND SUPPORT MANAGER March 1992 -- August 1997 Providence Hospital Portland, Oregon

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Providence is a very well known and highly respected health care provider through a large network of hospitals and general practice clinics Managed two installation and support technical groups that supported both hospital and business office customers across two separate campuses. Responsible for a 150k budget serving 3000+ customers with direct support service that maintain system uptime at 99.3% Worked with multiple business partners to pioneer the electronic medical record. This was a huge cost savings process that allowed faster retrieval and more secure storage saving clinic space. ? EDUCATION AND TRAINING Various course work included business studies involving distress company workshops, hospital administration in a major metropolitan area, and clinical management systems for business promotions. Major thesis on the failing US healthcare system. Completed many college courses in Business Management and Data Processing Principals (1988) - City College of Chicago, Chicago Illinois Various courses included developing a Central Office Business model for a major medical group practice. United States Navy Data Process Technician A school (1984) - San Diego California. Graduated top in my class. Central High School (1977) - Independence, Oregon Enterprise Storage Networking EMC Storage Networking Workshop McData Certified Professional -- Accelerated Track (CPAT) Red Hat Certified Engineer Intermediate SAN Boot Camp Advanced SAN Boot Camp Implementing and Engineering Storage Networks NetApp Data ONTAP Fundamentals Storage Engineering and Fundamentals Symmetrix Performance Workshop EMC ControlCenter 5 workshop EMC ControlCenter 6 Advanced Fundamentals SAN Volume Controller (SVC) Engineering, Planning, and Implementation Storage Virtualization and Management Engineering Workshop Building and Managing Storage Area Networks

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Storage Distance Replication Techniques United States Navy Worked with Naval Ocean Systems Center to develop a Spatial Data Management System used for tracking all types of warfare combatants Managed and maintained the only Computer Research and Development division on board the nuclear aircraft carrier USS Carl Vinson CVN-70 Obtained SECERT Clearance working with intelligence tracking and positioning data in the theater of combat operations, Indian Ocean, Battle Group Charlie

Objective:

Seeking a challenging and rewarding employment in which I can utilize and improve my Unix, high availability, network, and security expertise in an environment that encourages technical innovation and initiative.

Working history:
Ericsson (www.ericsson.com) Senior UNIX and Storage Engineer, Frankfurt/Main, Germany

November 2008 Till now

About company: Ericsson is a leading billing and customer care solution provider for mobile telecommunications. Due to we support everything mentality, Ericsson has big environment composed of 150+ servers with all flavors of UNIX systems, as well as more than 200 terabytes of data inside of storage area network.

Administration of UNIX infrastructure composed of Linux, AIX, HP-UX, Solaris and Tru64 servers. Transformation of naming service infrastructure from NIS to LDAP using FreeIPA (Red Hat Directory Server + Kerberos + SLAPI-NIS) Administration of NetApp NAS cluster. Full management of SAN environment composed of IBM DS4000 storage subsystems and 4 node IBM SAN Volume Controler cluster. SAN has more than 200 terabytes of data.

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Management of IBM Tivoli Storage Manager (TSM) backup server. Management of Brocade SAN switches in dual fabric configuration. Designed and deployed auto-installation system for new SuSE Linux servers. Installation time reduced from 1-2 days to 20 minutes. Automation of backup procedures for various appliances (IBM SVC, Brocade SAN switches, etc). Administration of monitoring infrastructure consisting of Nagios server with Centreon as web interface for configuration and display of performance data.

Major achievements: Design and implementation of new service monitoring infrastructure, integrating Centreon into existing Nagios infrastructure. Integration required more than 2000 lines of code in Centreon to be changed. Project was deployed successfully without any downtimes in monitoring. IBM (www.ibm.com) UNIX Systems Administrator, L3 Brno, Czech Republic

November 2006 November 2008

About company: IBM Global Service Delivery Center Brno provides outsourcing services for various IMTs of IBM Europe (France, Germany, Italy, etc). With more than 2500 people currently employed it is the single biggest GSDC outside of USA.Working in a subteam of 5 members, responsible for more than 500 servers with various versions of UNIX Operating System IBM AIX, HP-UX, SUN Solaris and Red Hat Linux.

Working in a subteam of 5 members, responsible for more than 500 servers with various versions of UNIX Operating System IBM AIX, HP-UX, SUN Solaris and Red Hat Linux. Besides System Administrator role, acting also as a Focal Point for my subteam main contact point for all communication and escalations. Operating system and hardware support for 300+ servers belonging to multiple French customers including such companies as Honeywell, FNAC, Merial, BNPP, REXEL and ABN AMRO. Operating system and hardware support for 250+ IBM AIX infrastructure servers. Management of 6 p570 systems with dual building and dual VIO per building architecture. Management of two DS4300 storage systems. Transformation of environment into centralized managed environment with a set of scripts writen in Python programming language and MySQL database as a backend. Database includes all information about the servers, including the connection procedure, which opens possibility of automatic login on a server located behind two or more gateways, thus simplifying connection procedures. Building web based team portal with inventory information of servers in teams scope, backup reporting and performance/capacity planning data. Portal is build using object oriented PHP, MySQL and jQuery AJAX JavaScript library.

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Preparation and execution of server patching and upgrade on more than 200 servers including HP-UX, AIX, Solaris and Red Hat Linux servers. Servers included AIX HACMP and HP-UX MC/ServiceGuard clusters. Resolving tickets escalated by lower levels of support. File system management on various platforms. LVM configuration and maintenance. Development of Perl and Shell scripts for automation of daily tasks. Troubleshooting of hardware and software problems. Creating documentation and roadmaps describing complex operations for new and less experienced members of the team. Interviewing new job candidates.

Major achievements: In January 2008, while I was working for IBM GSDC, I was presented with a reward of being the most valuable member of the team for year 2007. Reward was based on technical skills as much as for leadership, openness and willingness to share the knowledge in the team. Having in mind that the team had 30+ members at the time and that it was my first year in the team, gives even bigger significance to the reward. EUnet ISP (www.eunet.rs) Linux Systems Engineer, Belgrade, Serbia

August 2004 October 2006

About company: Founded in 1995, EUnet is first Serbian Internet Service Provider. At the same time, with more than 100.000 active users, it is the biggest ISP in Serbia. Being a technological leader, EUnet is a synonym in Serbia for both innovation and high-quality service.

Built system for automated and on demand security scanning of client networks, using Nessus, PHP and MySQL. Part of the Sybase->Oracle billing migration team. My responsibilities were server installation, system support, close work and cooperation with development team and design and implementation of custom patch for PHP interpreter in order for billing application to work correctly. Design and implementation of high availability and reliability solutions for companys critical e-commerce services (solutions included PostgreSQL replication and custom backup solution). Remote administration of EUnet servers located in London, UK. Installation and maintenance of dedicated servers which included development of simple control panel for web administration of e-mail accounts (Postfix + SASL + MySQL + CourierPOP3) and apache VHosts. Consulting and remote administration of Bosnia Telecom (www.teol.net) Solaris servers.

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Development of custom PERL scripts for Apache benchmark of dynamically defined VHosts. Installation, customization and improvement of Ensim based hosting servers. DNS administration. MySQL tuning. Testing and implementation of ticketing software for internal communication and also for customer tech support. Testing and implementation of software for internal webmail. Tech support for advanced hosting customers.

Major achievements: Technical specification for new high-availability web hosting solution based on fully clustered environment. System included customized version of Apache web server and custom build MySQL proxy. VeratNet ISP (www.verat.net) Linux Systems Administrator, Belgrade, Serbia

August 2002 July 2004

About company: VeratNet was the first Internet Service Provider in Serbia to offer Internet for reasonable prices. Today, VeratNet is one of the three biggest ISPs in Serbia and biggest web hosting provider.

Design and implementation of new hosting service that promote central management for Apache configuration, DNS records and Mail service. Conduct translation of production DNS, and Sendmail customer configurations from united Dialup, Corporate and Hosting service to newly developed hosting platform, with zero down time. Development of custom billing scripts. DNS, mail and MySQL administration. Development of custom server status monitoring tool using RRD and MRTG. Training of tech support officers. Tech support for advanced hosting customers.

Major achievements: Planing and execution of transition from old mutalized DNS and mail system to new hosting-only DNS and mail servers.

Technical Trainings

BSCS iX Release 2: Overview IBM Tivoli Storage Manager (TSM): Implementation and Administration IBM SAN Volume Controller (SVC): Planning and Implementation System p LPAR and Virtualization II: Implementing Advanced Configurations IBM DS4000: Administration and Monitoring HACMP System Administration II: Administration and Problem Determination

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HACMP System Administration I: Planning and Implementation AIX 5L System Administration II: Problem Determination

Soft Skills Trainings

Customer Satisfaction and Problem Determination Presentation Skills

Skills and abilities

Operating Systems Linux, Solaris, HP-UX, AIX, Windows Services Almost all important ISP services HTTP, DNS, SMTP, POP3, IMAP, FTP, SSH, NFS, Samba, SNMP Databases MySQL, PostgreSQL Programming Languages Python, PHP, Perl, Shell scripting Languages Serbian (native), English (written and spoken), German (beginner)

Interests

Photography, mountaineering, trekking, travel.

Senior Operations, IBM Pvt. Ltd India Worked from 2011 to 2012 Brief summary : An incisive, result driven professional with over 4 years of experience in Operations Management and IT infrastructure Management. Currently associated with IBM India Pvt. Ltd as Senior Operations Professional. Resourceful at maintaining business relationship with clients to achieve quality product and service norms by resolving their service related critical issues. Skilful at training and motivating workforce to enhance efficiencies and assisting them to deliver quality services to clients. Excellent communications skills with problem solving and analytical abilities. Handling escalations and surveys from clients. IBM India Pvt. Ltd. Senior operations Professional since Jan 2011 to till date Proficiency Forte: Providing support for HDS, EMC and IBM products like AMS, USP. EM Clarion, IBM SVC, DS 5100, DS5300. Collecting and analyzing Storage unit logs, dumps and Get configs. Data Migration and Data Shredding. Experienced in managing different NAS, SAN units, Installation of Storage infrastructure management software. Experienced in Zonening creation and mapping Experienced in LUN Management - Creating, formatting and 34

mapping to target.

IBM Pvt. Ltd. India Worked from 2011 to 2012 Brief summary : IBM India Pvt. Ltd. Senior operations Professional since Jan 2011 to till date Proficiency Forte: Providing support for HDS, EMC and IBM products like AMS, USP. EM Clarion, IBM SVC, DS series, LSI SVM, XIV, SUN Storage. Collecting and analyzing Storage unit logs, dumps and Get configs. Data Migration and Data Shredding. Experienced in managing different NAS, SAN units, Installation of Storage infrastructure management software. Providing Architect services like recommendation of Storage devices needed and Storage device expansion. Experience in Virtualization ( well conversed with concepts of thick and thin provisioning) Experienced in Zonening creation and mapping Experienced in LUN Management Creating, formatting and mapping to target. SAN Management Tools Storage Navigator Modular2, LSI SVM, Device Manager. Monitoring Hitrack generated SIMs for all HDS Products and liaising with field agents for replacing hardware components. Participated extensively in knowledge transfer in the transitioning phase of the process. Assisted the design team with developing SOPs and SOWs. Storage configuration, monitoring and analyzing event, alert logs and taking appropriate actions, trouble shooting skills in storage environment and problem solving.

35

Current :

Senior Operations Professional- SAN, IBM India Pvt. Ltd.

IT Products

Working from 2011

Brief summary :

P An incisive, result driven professional with over 4 years of experience in Operations Management and IT infrastructure Management. P Currently associated with IBM India Pvt. Ltd as Senior Operations Professional.

36

P Resourceful at maintaining business relationship with clients to achieve quality product and service norms by resolving their service related critical issues. P Skilful at training & motivating workforce to enhance efficiencies & assisting them to deliver quality services to clients. P Excellent communications skills with problem solving and analytical abilities. P Handling escalations and surveys from clients.

Current :

Senior Operations Professional- SAN, IBM India Pvt. Ltd.

IT Products

Working from 2011

Brief summary :

P An incisive, result driven professional with over 4 years of experience in Operations Management and IT infrastructure Management. P Currently associated with IBM India Pvt. Ltd as Senior Operations Professional. P Resourceful at maintaining business relationship with clients to achieve quality product and service norms by resolving their service related critical issues.
37

P Skilful at training & motivating workforce to enhance efficiencies & assisting them to deliver quality services to clients. P Excellent communications skills with problem solving and analytical abilities. P Handling escalations and surveys from clients.

Previous :

Senior Operations, IBM Pvt. Ltd

India

Worked from 2011 to 2012

Brief summary :

38

An incisive, result driven professional with over 4 years of experience in Operations Management and IT infrastructure Management. Currently associated with IBM India Pvt. Ltd as Senior Operations Professional. Resourceful at maintaining business relationship with clients to achieve quality product and service norms by resolving their service related critical issues. Skilful at training and motivating workforce to enhance efficiencies and assisting them to deliver quality services to clients. Excellent communications skills with problem solving and analytical abilities. Handling escalations and surveys from clients. IBM India Pvt. Ltd. Senior operations Professional since Jan 2011 to till date Proficiency Forte: Providing support for HDS, EMC and IBM products like AMS, USP. EM Clarion, IBM SVC, DS 5100, DS5300. Collecting and analyzing Storage unit logs, dumps and Get configs. Data Migration and Data Shredding. Experienced in managing different NAS, SAN units, Installation of Storage infrastructure management software. Experienced in Zonening creation and mapping Experienced in LUN Management - Creating, formatting and mapping to target.

Previous :

IBM Pvt. Ltd.

India

Worked from 2011 to 2012

Brief summary :

39

IBM India Pvt. Ltd. Senior operations Professional since Jan 2011 to till date Proficiency Forte: Providing support for HDS, EMC and IBM products like AMS, USP. EM Clarion, IBM SVC, DS series, LSI SVM, XIV, SUN Storage. Collecting and analyzing Storage unit logs, dumps and Get configs. Data Migration and Data Shredding. Experienced in managing different NAS, SAN units, Installation of Storage infrastructure management software. Providing Architect services like recommendation of Storage devices needed and Storage device expansion. Experience in Virtualization ( well conversed with concepts of thick and thin provisioning) Experienced in Zonening creation and mapping Experienced in LUN Management - Creating, formatting and mapping to target. SAN Management Tools Storage Navigator Modular2, LSI SVM, Device Manager. Monitoring Hi-track generated SIMs for all HDS Products and liaising with field agents for replacing hardware components. Participated extensively in knowledge transfer in the transitioning phase of the process. Assisted the design team with developing SOPs and SOWs. Storage configuration, monitoring and analyzing event, alert logs and taking appropriate actions, trouble shooting skills in storage environment and problem solving.

Previous :

IBM Pvt. Ltd.

India

Worked from 2011 to 2011

Brief summary :

40

IBM India Pvt. Ltd. Senior operations Professional since Jan 2011 to till date Proficiency Forte: Providing support for HDS, EMC and IBM products like AMS, USP. EM Clarion, IBM SVC, DS 5100, DS5300. Collecting and analyzing Storage unit logs, dumps and Get configs. Data Migration and Data Shredding. Experienced in managing different NAS, SAN units, Installation of Storage infrastructure management software. Experienced in Zonening creation and mapping Experienced in LUN Management - Creating, formatting and mapping to target. SAN Management Tools Storage Navigator Modular2, LSI SVM, Device Manager. Monitoring Hi-track generated SIMs for all HDS Products and liaising with field agents for replacing hardware components. Participated extensively in knowledge transfer in the transitioning phase of the process. Assisted the design team with developing SOPs and SOWs. Storage configuration, monitoring and analyzing event, alert logs and taking appropriate actions, trouble shooting skills in storage environment and problem solving.

Previous :

IBM Pvt. Ltd.

India

Worked from 2011 to 2011

Brief summary :

41

IBM India Pvt. Ltd. Senior operations Professional since Jan 2011 to till date Proficiency Forte: Providing support for HDS,IBM products like AMS, USP, VSP IBM SVC, DS series, LSI SVM, XIV. Collecting and analyzing Storage unit logs, dumps and Get configs. Data Migration and Data Shredding. Experienced in managing different NAS, SAN units, Installation of Storage infrastructure management software. Providing Architect services like recommendation of Storage devices needed and Storage device expansion. Experience in Virtualization ( well conversed with concepts of thick and thin provisioning) Experienced in Zonening creation and mapping Experienced in LUN Management Creating, formatting and mapping to target. SAN Management Tools - Storage Navigator Modular2, LSI SVM, Device Manager. Monitoring Hi-track generated SIMs for all HDS Products and liaising with field agents for replacing hardware components. Participated extensively in knowledge transfer in the transitioning phase of the process. Assisted the design team with developing SOPs and SOWs. Storage configuration, monitoring and analyzing event, alert logs and taking appropriate actions, trouble shooting skills in storage environment and problem solving.

Previous :

Storage Engineer, Patni Computer Systems Ltd.

IT Products

Worked from 2009 to 2010

Brief summary :

Operations P Explaining the service standards and work plan to the associates for deriving the best performance from
42

them for excelling business targets & service delivery metrics. P Conceiving/implementing short/long-term plans for achievement of process objectives/company objectives. P Framing the work direction and plans for the associates after thorough assessment of their capabilities. P Handling activities related to rostering, schedule adherence and leave planning for the employees.
Client Servicing
P Prompt resolution of escalated client concerns and disputes as per service quality standards, P Ensuring minimum turnaround time for resolving customer complaints, and maintaining high customer satisfaction levels. P Identifying causes for dissatisfaction among customers & taking steps to over come the same.

Previous :

Computer Systems Ltd. Analyst, Patni Computer Systems Ltd.

Worked from 2009 to 2010

Brief summary :

43

SAN Management Tools - Storage Navigator Modular2, LSI SVM, Device Manager. Monitoring Hi-track generated SIMs for all HDS Products and liaising with field agents for replacing hardware components. Participated extensively in knowledge transfer in the transitioning phase of the process. Assisted the design team with developing SOPs and SOWs. Storage configuration, monitoring and analyzing event, alert logs and taking appropriate actions, trouble shooting skills in storage environment and problem solving. Patni Computer Systems - ( Aug 2009 - July 2010) Patni Computer Systems Ltd. Analyst since Jul 2009 to till date (Hitachi Data Systems) Proficiency Forte: Providing support to Enterprise Customers on the Hitachi (HDS) SAN devices Providing support for HDS and EMC products like AMS 2100,2300,2500. Collecting and analyzing simple trace, dumps and Getconfigs. Data Migration and Data Shredding. Experienced in managing Hitachi Storage systems namely AMS and HSMS Installation of Hitachi Data Systems Hi-track Software. Experienced in HDS SAN Zone creation and mapping Experienced in Native Hitachi Storage Admin Software namely: Hitachi Storage Navigator Modular2, HDS Shadow Image, HDS Snapshot (Replication), LUN Manager, Hitachi Dynamic Link Manager (HDLM). LUN Management Creating, formatting and mapping to target. Extensive knowledge on Hitachi ISCSI and Fiber Channel array

Previous :

Computer Systems Ltd. Analyst, Patni Computer Systems Ltd.

Worked from 2009 to 2010

Brief summary :

44

Patni Computer Systems - ( Aug 2009 - July 2010) Patni Computer Systems Ltd. Analyst since Jul 2009 to till date (Hitachi Data Systems) Proficiency Forte: Providing support to Enterprise Customers on the Hitachi (HDS) SAN devices Providing support for HDS and EMC products like AMS 2100,2300,2500. Collecting and analyzing simple trace, dumps and Getconfigs. Data Migration and Data Shredding. Experienced in managing Hitachi Storage systems namely AMS and HSMS Installation of Hitachi Data Systems Hi-track Software. Experienced in HDS SAN Zone creation and mapping Experienced in Native Hitachi Storage Admin Software namely: Hitachi Storage Navigator Modular2, HDS Shadow Image, HDS Snapshot (Replication), LUN Manager, Hitachi Dynamic Link Manager (HDLM). LUN Management Creating, formatting and mapping to target. Extensive knowledge on Hitachi ISCSI and Fiber Channel array SAN Management Tools - Storage Navigator Modular2 Monitoring Client Storage infrastructure through HI Track monitor Participated extensively in knowledge transfer in the transitioning phase of the process. Assisted the design team with developing SOPs and SOWs. Storage configuration, monitoring and analyzing event, alert logs and taking appropriate actions, trouble shooting skills in storage environment and problem solving.

Previous :

Storage Engineer, Patni Computer Systems Ltd.

IT Products

Worked from 2009 to 2010

Brief summary :

Operations

45

P Explaining the service standards and work plan to the associates for deriving the best performance from them for excelling business targets & service delivery metrics. P Conceiving/implementing short/long-term plans for achievement of process objectives/company objectives. P Framing the work direction and plans for the associates after thorough assessment of their capabilities. P Handling activities related to rostering, schedule adherence and leave planning for the employees.
Client Servicing
P Prompt resolution of escalated client concerns and disputes as per service quality standards, P Ensuring minimum turnaround time for resolving customer complaints, and maintaining high customer satisfaction levels. P Identifying causes for dissatisfaction among customers & taking steps to over come the same.

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Computer Systems Ltd. Analyst, Patni Computer Systems Ltd.

Worked from 2009 to 2010

Brief summary :

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Patni Computer Systems - ( Aug 2009 - July 2010) Patni Computer Systems Ltd. Analyst since Jul 2009 to Aug 2010 (Hitachi Data Systems) Proficiency Forte: Providing support to Enterprise Customers on the Hitachi (HDS) SAN devices Providing support for HDS and EMC products like AMS 2100,2300,2500. Collecting and analyzing simple trace, dumps and Getconfigs. Data Migration and Data Shredding. Experienced in managing Hitachi Storage systems namely AMS and HSMS Installation of Hitachi Data Systems Hi-track Software. Experienced in HDS SAN Zone creation and mapping Experienced in Native Hitachi Storage Admin Software namely: Hitachi Storage Navigator Modular2, HDS Shadow Image, HDS Snapshot (Replication), LUN Manager, Hitachi Dynamic Link Manager (HDLM). LUN Management Creating, formatting and mapping to target. Extensive knowledge on Hitachi ISCSI and Fiber Channel array SAN Management Tools - Storage Navigator Modular2 Monitoring Client Storage infrastructure through HI Track monitor Participated extensively in knowledge transfer in the transitioning phase of the process. Assisted the design team with developing SOPs and SOWs. Storage configuration, monitoring and analyzing event, alert logs and taking appropriate actions, trouble shooting skills in storage environment and problem solving.

Previous :

Computer Systems Ltd. Analyst, Patni Computer Systems Ltd.

Worked from 2009 to 2010

Brief summary :

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Patni Computer Systems - ( Aug 2009 - July 2010) Patni Computer Systems Ltd. Analyst since AUG 2009 to JULY 2010 (Hitachi Data Systems) Proficiency Forte: Providing support to Enterprise Customers on the Hitachi (HDS) SAN devices Providing support for HDS and EMC products like AMS 2100,2300,2500. Collecting and analyzing simple trace, dumps and Getconfigs. Data Migration and Data Shredding. Experienced in managing Hitachi Storage systems namely AMS and HSMS Installation of Hitachi Data Systems Hi-track Software. Experienced in HDS SAN Zone creation and mapping Experienced in Native Hitachi Storage Admin Software namely: Hitachi Storage Navigator Modular2, HDS Shadow Image, HDS Snapshot (Replication), LUN Manager, Hitachi Dynamic Link Manager (HDLM). LUN Management Creating, formatting and mapping to target. Extensive knowledge on Hitachi ISCSI and Fiber Channel array SAN Management Tools - Storage Navigator Modular2 Monitoring Client Storage infrastructure through HI Track monitor Participated extensively in knowledge transfer in the transitioning phase of the process. Assisted the design team with developing SOPs and SOWs. Storage configuration, monitoring and analyzing event, alert logs and taking appropriate actions, trouble shooting skills in storage environment and problem solving.

Previous :

N.V Computers

Worked from 2007 to 2008

Brief summary :

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( Sept 2007 -Feb 2008) Worked for N.V Computers Proficiency Forte: Job responsibility included troubleshooting of Networks and Data Backup. I.T. infrastructure management. Installation of new and old hardware. Installing servers (win 2003 advanced server) Troubleshooting of hardware and software.

Previous :

N.V Computers

Worked from 2007 to 2008

Brief summary :

( Sept 2007 -Feb 2008) Worked for N.V Computers Proficiency Forte: Job responsibility included troubleshooting of Networks and Data Backup. I.T. infrastructure management. Installation of new and old hardware. Installing servers (win 2003 advanced server) Troubleshooting of hardware and software.

Punjab Technical university

MCA India From 2006 to 2009 Brief summary : Mansters degree of Computer Application( Complete IT Knowledge)

Punjab Technical university

MCA India

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From 2006 to 2009 Brief summary :

Mansters degree of Computer Application( Complete IT Knowledge)

SAN Storage Engineer We are seeking an experienced SAN Storage Administrator/Engineer for an opportunity to work within one of Brisbane's premier enterprise scale technology/infrastructure environments. You will be working with an employer of choice, enjoying exposure to large scale storage and server infrastructure, interesting and challenging projects, high profile and mission critical systems, and highly skilled individuals in your team. You will be responsible for:

Working closely with Systems Architects in developing detailed storage environment designs; Installation and configuration of hardware/software in accordance with designs; Testing of the completed solutions to ensure usability and; Successfully deploying infrastructure whilst working with IT service owners.

To be considered for this role you will have:

Proven experience working as Storage Engineer; Strong experience using SAN; Strong experience administering SAN technologies; ideally EMC and/or HP, HDS, IBM etc. Strong troubleshooting skills; Proven experience working within large scale IT environments; A certification in ITIL would be highly regarded but is not essential; and Exceptional communication skills with an ability to successfully build rapport with clients and end users.

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Lead Tivoli Storage Engineer

Description

Company Name: Pro-Tech Search, Inc.

LEAD STORAGE ENGINEER SAN Springfield, illinois! Healthcare (Multi Hospital System) Environment The Storage team is responsible for all storage and backup hardware, software, and related technologies including: IBM DS8100, IBM Tivoli Storage Manager, IBM SAN Volume Controller, EMC Clarion, EMC Centera, HP EVA, LeftHand iSCSI. The Lead Storage Engineer will act as the technical lead and provide technical training, coaching, and mentoring to others. Lead the daily activities of the team and provide support to establish priorities. Handle escalated issues. Provide technical evaluations and consulting support for projects. Assist the Manager of Technical Operations with assignments as required. Design, develop and implement various Enterprise level solutions. Analyze business requirements (functional and technical) by conducting information gathering sessions with customers, analyzing the information and prioritizing the requirements to gain understanding of the business needs. Provide advanced technical support to the business for complex projects. Perform advanced troubleshooting and resolution of Sev 1 and Sev 2 problems. Responsible for constant monitoring of performance, availability, and maintainability of all enterprise storage related infrastructure hardware and related software applications and for performing and drawing conclusions from cost benefit analyses of systems to continuously improve results and identify opportunities for decreased total cost of ownership through design changes in underlying network architecture. Identify opportunities to improve user experience and functionality through evaluation, collaboration and implementation of new applications and functionality and migrating to new solutions as appropriate. Also leads investigation of new technologies to ensure technology is appropriate and up-to-date to support on-going organizational requirements. Support other security, development and production support efforts across the organization as needed. Specifications: 1. Either Bachelors degree in computer science or related field or demonstrated successful completion of 6 - 10 years of relevant industry training and certification or

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expertise in SAN and server backup administration is required. 2. Five to ten years experience in storage system architecture, administration, automated installation, performance tuning, clustering, automated system recovery procedures, high availability system architecture 3. Eight or more years of experience in installation and administration is required including responsibility for installation, configuration, and maintenance of multiple enterprise environments, implementation of large data center class storage solutions and project management and completion of implementation efforts from beginning to end. 4. Demonstrated ability to successfully lead systems, teams, and security improvement projects. 5. Experience with IBM AIX, Sun Solaris, and Linux preferred. 6. Demonstrated experience assessing and addressing storage management and availability risks through integration of multiple products, tools and techniques required. 7. Ability to assess, develop and implement creative solutions to improve system availability to meet system uptime goals required. 8. Must possess strong oral and written communication skills, planning skills, problemsolving skills, and change management skills. 9. Demonstrated ability to create accurate and understandable system documentation required to convey complex technical concepts to non-technical and technical audiences required. 10. Must possess strong skills in personal diplomacy and customer service and consistently demonstrate a high level of motivation, commitment to teamwork, professionalism and trustworthiness. 11. Must possess sound decision-making ability, operate well under pressure and be tenacious in resolving difficult problems. 12. Demonstrated ability to deal effectively with staff at all levels of the organization including medical staff and senior management. Must thrive in challenging technical and team based environment and be dedicated to success of the team and systems as a whole to improve the customer experience. 13. Demonstrated ability to execute projects from start to finish including the development, measurement and reporting of key performance indicators and commitment to continuous quality improvement required. 14. Demonstrated ability to achieve results and inspire others to do the same is essential. Personal accountability for results is essential to success in this position as well as dedication to continue learning and investigation of relevant technology improvements is imperative. Only US citizens OR current Green Card holder are being accepted at this time

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