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ABC, Inc., Sales Department Low Accuracy in Product Delivery

ABC Inc.'s Sales Department is experiencing low accuracy in product delivery. A root cause analysis was conducted which identified 5 possible causes: 1) Sales not informed of stock availability 2) Late orders from market 3) Typing mistakes 4) Loading mistakes 5) Inventory differences from system. A corrective action plan was created with steps to address each cause by specific individuals by set deadlines to improve delivery accuracy.

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Laaiba Ishaaq
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192 views4 pages

ABC, Inc., Sales Department Low Accuracy in Product Delivery

ABC Inc.'s Sales Department is experiencing low accuracy in product delivery. A root cause analysis was conducted which identified 5 possible causes: 1) Sales not informed of stock availability 2) Late orders from market 3) Typing mistakes 4) Loading mistakes 5) Inventory differences from system. A corrective action plan was created with steps to address each cause by specific individuals by set deadlines to improve delivery accuracy.

Uploaded by

Laaiba Ishaaq
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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ABC, Inc.

, Sales Departm Low accuracy in product d


Possible Causes Sales Department is not informed about stock availability Sales Department is late with bringing orders from the market Order Entry Clerk typing mistakes Warehouse Laborer Loading mistakes Inventory actual different than stock in system Weight 10 40 20 15 15

1 2 3 4 5 6

Corrective Action Pla


Cause # 1 2 3 4 5 What How Sales Department to have daily update of System Report Stock Inventory Sales Department needs to bring orders from Sales Supervisor to collect and check all orders the market in timely manner Order Entry to improve typing accuracy Improve Loading Accuracy Regular Inventory Check Training Order Entry to do Double Checking Weekly Invenrory Check

Inc., Sales Department curacy in product delivery

1 10% Low accuracy in product delivery 2 40%

3 20% 4 15%

5 15%

orrective Action Plan


Who Stock Coordinator When Every morning on working dayby 8:30 Every working day, not later than 16:30 ASAP Daily Daily

d check all orders Sales Supervisor, Salesmen Order Entry Order Entry Finance Supervisor

cking

Follow the steps to enable your Root Cause Analysis template.


1) 2) 3) >> >> 1) Enter the name of your company: ABC, Inc. Enter the name of the department that you want to carry out your analysis. Sales Department Enter the problem observed: Low accuracy in product delivery The template contains sample data on "Root Cause" sheet. Before use, white cells need to be cleaned. Your Root Cause Analysis template is ready to use. Following steps are for online use. Visit the site below: http://www.spreadsheetweb.com/getting_started.htm You will only need the username and password to create your Root Cause Analysis template. 2) Visit the site below: https://www4.spreadsheetweb.com/SpreadsheetWEB// Login to page with your new account information. 3) 4) >> >> Click "Add Web Application" to upload this file. Your Root Cause Analysis template will be created automatically. You can simply use the Root Cause Analysis template from that link or place it on your website. Using the "Save button on the form, you can save your Root Cause Analysis. You can reached saved files using the "Data" tab. Your Root Cause Analysis template will look like: http://www1.spreadsheetweb.com/SpreadSheetWEB/Output.aspx?ApplicationId=ab1fb7c8-c562-4a87-90f2-91e80999a068 In order to see more online applications created with PSW you can check the link below: http://www.spreadsheetweb.com/demos.htm

Copyright (c) 2009 Pagos, Inc. http://www.pagos.com/

es using the "Data" tab.

7-90f2-91e80999a068

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