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CV

The document is a curriculum vitae for Steve Gardner. It details his career history working with Lotus Domino, Blackberry Enterprise Server, and other technologies. It outlines his roles and achievements over 20 years working in IT support and administration.

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Steve Gardner
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54 views4 pages

CV

The document is a curriculum vitae for Steve Gardner. It details his career history working with Lotus Domino, Blackberry Enterprise Server, and other technologies. It outlines his roles and achievements over 20 years working in IT support and administration.

Uploaded by

Steve Gardner
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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STEVE GARDNER

E-Mail: [email protected] Mobile: +44 (0)7966 405 222 PROFILE An accomplished LOTUS DOMINO ADMINISTRATOR with over 10 years experience within global organisations, with supplementary skills covering Blackberry Enterprise Server (BES), Sametime and clustering. In addition, extensive experience of IT Training with Strong Documentation and Service Desk skill sets. With experience of Windows 2003 servers, Active Directory and Networking, providing a strong skill and knowledge set. EXPERTISE o o o o o o o o o o Lotus Domino Administration and troubleshooting Domino Server monitoring and management Lotus Notes configuration and management Lotus Sametime server administration Blackberry Enterprise Server administration Windows Server 2003 Service Desk management and operation IT Training techniques Rational and analytical approaches to problem solving Excellent communication and presentation skills

ACHIEVEMENTS o o o o o Designed and implemented Domino infrastructure for global mining company Designed and installed a series of VMware workstations for remote VPN client access increasing client security and improving support staff productivity Improved capacity of the mail systems by installing and managing Mail archiving procedures Analysed and changed the workflow of incident requests within helpdesk resulting in better management and reporting. This additionally resulted in an improved response on the initial logging of calls Used prior training knowledge to write and deliver lunch and learn seminars reducing calls received by the service desk by 15%

Curriculum Vitae: STEVE GARDNER

July 2011

CAREER HISTORY SEPT 2009 - MAY 2011 SERVICE DESK CONSULTANT TECHNOLOGY LTD
o o o o o o o

TIME

Providing 1nd , 2rd and 3rd line support in Lotus Domino environments Managing Internal Domino environment consisting of Clustered Mail Servers, Traveler, Blackberry, Sametime and Quickr servers Customer health checks on Domino infrastructure Managing external outsourced Domino environments Managing internal AD and Windows 2003 servers Technical consulting tasks as required Sales Support as required

NOV 2008 - SEPT 2009 IT SUPPORT/DISPATCH DAIRY


o o o o

CORNISH FARM

Installation and administration of Scalix Mail server on Xandros Linux server Support of PCs on a day to day basis running MS Office, Email, Citrix clients and network printing Data entry into SAP system dealing with logistics, goods receipting and dispatch confirmations Supervising staff in warehouse ensuring loads are correct and dispatched in an efficient and timely manner

2001 - OCT 2008 MINERALS


o o o o o o o o o o

EUROPEAN DOMINO ADMINISTRATOR IMERYS

Day to day administration and monitoring of 18 European based Domino Servers 2nd / 3rd level support of all European and Pacific based Domino Servers (24 in total) Backup support for American (North and South) Notes administrators Implementation of ServerAdmin Plus globally Implementation and Support of Anti-Virus and content filtering systems (Symantec for Domino and Spam Sentinel) Migration of servers from Domino R5 to R6, R7 and R8 Implementation and support of Castelle FaxPress to replace Lotus Fax for Domino Implementation and support of wireless email using hand held Blackberry devices Implementation and support of European Sametime services Promoting and training end users in the use of new versions of Lotus Notes via e-learning and classroom training July 2011

Curriculum Vitae: STEVE GARDNER

1998 2000 ASSOCIATES


o o o o o o

LOTUS NOTES CONSULTANT

TRANSITION

Training consultant in Lotus cc:Mail and Domino Design and implementation of Domino Domain structure for South West based global organisation Migration of Lotus cc:Mail to Notes R4 for mining company Implementation of Domino infrastructure for music publishing company Project Management of Domino infrastructure for grounds maintenance company Various consultancies for organizations into Lotus Notes issues

1997 1998 MESSAGING CONSULTANT COMMUNICATIONS


o o o o o

DAVIS

Design of large scale public cc:Mail system for BT Project Management of installation and support services to above Installation of ship to shore email system using cc:Mail and Inmarsat Training users in cc:Mail administration Various consultancies for organizations into Lotus cc:Mail issues

1996 1997
o

PROJECT MANAGER

DEVERILL

Project Management of Novell server upgrade from 4 to 5 for property division of large bank

1985 1997 LTD


o o o o o

NETWORKING CONSULTANT

P&P SYSTEMS

Team leader for United Distillers help desk Support services for Unilever plc, supporting messaging infrastructure approximately 96,000 users Installation and support of LAN Manager Networks for various clients General support and consultancy Senior Training Consultant involving development of courseware together with running courses in Networking , Databases and Messaging

EDUCATION AND TRAINING


o o o Certified Lotus Professional Certified Lotus Instructor Certified Novell Engineer July 2011

Curriculum Vitae: STEVE GARDNER

o o

Currently undertaking Open University course (BA Business Systems (Honours) with Systems Practice 2 A Levels : 9 O Levels

Curriculum Vitae: STEVE GARDNER

July 2011

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