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Telecom Business Management System

This document is a project report submitted by three students for their Bachelor of Technology degree. It outlines the development of a Telecom Business Management System to reduce manual work at telephone department offices. The system allows for various applications, enquiries, complaints and bill management to be performed digitally. It aims to provide customers an easier interface to access telephone services information instead of long queues. The report describes the existing manual system, proposed digital system, system requirements, modules of the system and testing plans.

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193 views

Telecom Business Management System

This document is a project report submitted by three students for their Bachelor of Technology degree. It outlines the development of a Telecom Business Management System to reduce manual work at telephone department offices. The system allows for various applications, enquiries, complaints and bill management to be performed digitally. It aims to provide customers an easier interface to access telephone services information instead of long queues. The report describes the existing manual system, proposed digital system, system requirements, modules of the system and testing plans.

Uploaded by

studyurself
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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TELECOM BUSINESS MANAGEMENT SYSTEM

Submitted as partial fulfillment of the requirements for the Mini Project work for the degree of Bachelor of Technology in Computer Science and Engineering

Submitted By B.PRAVEEN KUMAR (60092110003) S.UDHAYA KUMAR (60092110006) J.MOHABATH (60102110501)

Under the Guidance of Mrs.A.BHOOMA M.C.A., Lecturer Department of CSE

FACULTY OF ENGINEERING AND TECHNOLOGY DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING PRIST UNIVERSITY THANJAVUR KUMBAKONAM CAMPUS October - 2012

FACULTY OF ENGINEERING AND TECHNOLOGY DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING PRIST UNIVERSITY THANJAVUR KUMBAKONAM CAMPUS

BONAFIDE CERTIFICATE
This is to certify that the project titled TELECOM BUSINESS MANAGEMENT SYSTEM is a bonafide record of work done by B.PRAVEEN KUMAR (60092110003),S.UDHAYA KUMAR (60092110006),J.MOHABATH (60102110501) in partial fulfillment of the requirements for the Mini Project work for the degree of Bachelor of Technology in Computer Science and Engineering of PRIST University, Kumbakonam Campus.

Internal Guide

Head of the Department

Submitted for the University Viva-Voce examination held on --------------

External Examiner

Internal Examiner

ACKNOWLEDGEMENT
At the outset I thank GOD for his shower of blessings and for his divine help which enable me to complete this mini project work successfully. I have great pleasure in recording our gratitude to our respected Chancellor Prof.Mr.P.MURUGESAN, M.Sc., M.Phil., for given this opportunity. I extend my sincere thanks to Dr.N.ETHIRAJALU, M.Sc., M.Phil., Ph.D., the Vice Chancellor, PRIST UNIVERSITY, Vallam for providing the means of attaining our most cherished goal. I extend my sincere thanks to Dr.P.S.M.KANNAN, M.Sc., Ph.D., the Registrar, PRIST UNIVERSITY, Vallam for providing the means of attaining our most cherished goal. I whole heartedly express my sincere thanks to Dr.S.AUDITHAN, B.E., M.B.A., M.E., Ph.D., the Director, PRIST UNIVERSITY, KUMBAKONAM CAMPUS for giving a chance to work in this challenging environment. I am grateful to thank Mr.K.UMASANKAR, M.C.A., M.Phil., M.Tech., Head of the Department, who has been a source of encouragement and moral strength throughout my study period. It gives immense pleasure to extend my sincere and heart full gratitude to my project guide Lecturer Mrs.A.BHOOMA, M.C.A., for his untiring, valuable and timely suggestions in dispensable situation during the period of study. I am extremely thankful to my parents for giving me the gift of higher education and for the prayerful support that makes me to complete the mini project work. ii

SYNOPSIS
The main intention of introducing this system is to reduce the manual work at telephone department offices. Every sort of task is performed by the system, such as registering different types of applications, enquiries, and complaints etc. reducing mush paper work and burden of file storage. Also the latest information is right available for the officials and executives wherever they require. The system also facilitates the customer to enquire about their application progress, bills and directory enquiries such as enquiry by telephone, by name etc. There are a lot of benefits to the organization by placing the system at their offices bill payment centers, E-seva centers. At the same time the customers are also benefited using this system. They can get latest information they require within no time. Using the system is as simple as using the personal computer. Since end user computing is developing in our country, it is beneficial to both organization and the customers. Every step is clearly defined and help is provided through out the application to the user. Even the exceptions are handled well to avoid confusion. Third system can be used in a multi user environment. As no sort of updating is allowed, there is no possibility of deadlocks or Transactions getting aborted. The customers can get much out of the system. There will be no need for them to stand hours in queues for enquiry or to apply or to do any other business with the corporation. They are welcome to use various services.

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TABLE OF CONTENTS
TITLE ACKNOWLEDGEMENT SYNOPSIS CHAPTER 1: 1.1 1.2 1.3 1.4 CHAPTER 2: CHAPTER 3: CHAPTER 4: 4.1 4.2 CHAPTER 5: 5.1 5.2 5.3 5.4 CHAPTER 6: INTRODUCTION .NET Framework ASP.NET C#.NET Oracle 8i EXISTING SYSTEM PROPOSED SYSTEM SYSTEM REQUIREMENTS Software Configuration Hardware Configuration UML DIAGRAM Use case Diagram Class Diagram Sequence Diagram Collaboration Diagram MODULES DESCRIPTION 2 3 4 4 4 5 5 6 7 8 9 9 9 iv 1 1 1 1 PAGE NO ii iii 1

6.1 Applications 6.1.1 Application for New Phone Connection

6.1.2 Application for Phone Transfer 6.1.3 Application for Temporary Phone Connection 6.1.4 Application for Modifications 6.1.5 Application for Cancellation 6.2. Entries 6.2.1 Bill Entry 6.2.2 Paid Bill Entry 6.2.3 Payment Bill Entry 6.2.4 Changed Number Entry 6.3. Enquiries 6.3.1 Bill Enquiry 6.3.2 Paid Bill Enquiry 6.3.3 Changed Number Enquiry 6.3.4 Enquiry By Telephone number 6.3.5 Application Enquiry 6.4. Complaints CHAPTER 7: IMPLEMENTATION RESULTS CHAPTER 8: TESTING 8.1 8.2 8.3 8.4 8.5 8.6 8.7 8.8 Unit Testing Integration Testing System Testing Acceptance Testing Testing Methods White box Testing Black box Testing Test Approach 14 11 11

9 10 10 10 10 10 11 11 11 11 12 12 12 12 13 14 14 14 14 15 15 15 15 15 16

8.8.1 Bottom up Approach 8.8.2 Top down Approach v

CHAPTER 9: CONCLUSION CHAPTER 10: OUTPUT SCREENSHOTS CHAPTER 11: APPENDIX CHAPTER 12: REFERENCES

17 18 22 24

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