Torfaen Citizens Advice Bureau

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TORFAEN CAB ALSO PROVIDES ADVICE AT THE FOLLOWING LOCATIONS: BLAENPONTYPOOL CWMBRAN AVON MON Torfaen Young Peoples

Support Service, Gwent House (10.30 to 4.30 Debt and Benefits Advice) TUES Lighthouse 2nd Tuesday in the month Serennu Childrens Center Newport Please call this Bureau for details Alternate weeks: Thornhill Communities First Office, Leadon Court (2 pm 4.30 pm: General, Debt and Benefits Advice)

TORFAEN CITIZENS ADVICE BUREAU


We offer a Free, Confidential, Independent, Impartial Problem-solving service for the concerns people face
Cwmbran Office 43a Gwent Square, Cwmbran, Torfaen NP44 1PL Tel: 01633 876121 (Office) or Tel: 08444 77 2020 (Advice) Fax: 01633 869936 Pontypool Office Castle Mews, George Street, Pontypool Torfaen NP4 6BU Tel/Fax 01495 759814 (Office) or Tel: 08444 77 2020 (Advice) THE CITIZENS ADVICE BUREAU IN TORFAEN Registered Charity Number: 1113724 Company Limited by guarantee No: 5083197 Registered Office: 43a, 44 & 45 Gwent Square, Cwmbran, Torfaen NP44 1PL Office Tel: 01633 876121 For advice or further information visit :www.adviceguide.org.uk Or e-mail: [email protected]
twitter@torfaencab

WED

Alternate weeks: Co-Star/Threepenny bit Greenmeadow (12pm2pm) C-Mig 1st Wednesday in the month (10am-1pm) Please call C-Mig for an appointment on 01633877443 THURS Alternate weeks: Torfaen Womens Aid 10 12.30 (General, Debt and Benefits Advice) Torfaen Young Peoples Support Service, Gwent House (10 am to 4.00 pm Debt and Benefits Advice) -Alternate weeks: Co-Star/Threepenny bit Greenmeadow (1.30pm4.30pm)

TORFAEN CITIZENS ADVICE BUREAU 43a, Gwent Square Cwmbran NP44 1PL Phone: 01633 876121 Fax: 01633 869936 E-mail: [email protected]

FRI

TVA Building, Church View (10 am 12.30pm Drop in: General, Debt and Benefits Advice )

Action for Children New Inn Please ring action for children for further details on 01495-751567

Communities 1st Wye court Thornhill 1st Friday of of every month, please call Communities 1st to make an appointment on 01633-647552

Advice times

What we do

How you can help us


Drop in/appointment times:
CWMBRANdrop in/appointments 10.00am-3.30 pm Monday 10.00am-3.30 pm Tuesday Wednesday 8.30am-3.30 pm 10.00am-3.30 pm Thursday 10.00am-3.30 pm Friday PONTYPOOLdrop-in/appointments Monday Closed 10.00am-3.30 pm Tuesday Wednesday 10.00am-3.30 pm 10.00am-6pm Thursday 10.00am-3.30 pm Friday

Torfaen Citizens Advice Bureau is a voluntary organisation. Our trustees and all the receptionists and Advisors you see are people from your community who offer their time willingly and freely. All are trained to our high standards to help local people with any problems they may have. They are an invaluable part of the service, which is entirely dependant on the numbers of volunteers we have. If you think you could help others from your community with the problems they may have and/or would like to help us improve the service in general, then please get in touch

Telephone advice times:


MondayFriday 10am4pm Telephone Adviceline Cymru on 08444 77 2020 E-mail: [email protected] Website: www.adviceguide.org.uk Bureau offices are accessible by wheelchair and are close to public transport links/ disabled parking facilities. Hearing loop available in Cwmbran office.

Volunteers do not require specific qualifications or experience, just a willingness to help others. We will provide full training and support We will pay all the expenses you incur whilst training and volunteering with us. Training is generally half day per week and takes up to three months depending on the role and pace at which you work. However we are extremely flexible and try to accommodate what ever needs you have. Increase your confidence and skills Meet more people Be part of a successful team Gain invaluable work experience Obtain a certificate in Advice Work, whilst Helping your community

If you think you would like to join us and :


Please contact us for an informal chat: Telephone: Pontypool 01495 759814 Cwmbran 01633 876121
E-mail: [email protected] Office hours: Mon-Thurs 9.00am-5.00pm Fri 9.00am-4.30pm

Torfaen Citizens Advice Bureau is available to help you with any problems or concerns you have no matter how big or small they may be. The Bureau is an independent charity. We help people resolve their legal, money and other problems providing advice and assistance on a range of issues including: Benefits Housing Money and debt advice Legal Matters Consumer problems Employment Relationship and family issues Immigration, and Discrimination We Can Help You: Explore all your options Explain how the law effects you Discuss what action you can take to resolve matters Help you fill in forms Make telephone calls for you, write letters and negotiate on your behalf Let you know what and how much benefit you are entitled to Represent you at Social Security Tribunals and in County Court for debt, rent or mortgage arrears and re-possessions. Help to change the policies that affect you. All our offices and many of our outreaches are run on an open access drop in basis. The initial interview is with an advisor which will give you the opportunity to explain your query or concern. We will endeavour to deal with most enquiries immediately , or for more complex issues, to arrange an appointment with an advisor or specialist relevant to your case. This helps us to ensure that you will see the most appropriate person to assist you.

The Charity for Advice in your Community

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