COD School Relations & CPS/SAIG Quick Reference Guide

COD School Relations & CPS/SAIG
Quick Reference Guide

COD and CPS/SAIG have worked together and compiled the following quick key. This reference tool will help you
determine when to contact the COD School Relations Center, Applicant Services Department, and CPS/SAIG for
assistance.
COD School Relations Center
Contact Information:
• 800/4PGRANT (800/474-7268) for ACG, National SMART Grant, and Pell Grant (8
A.M. - 8 P.M. (ET), Monday through Friday)
• 800/848-0978 for Direct Loans (8 A.M. - 8 P.M. (ET), Monday through Friday)
• E-mail: [email protected]
• Web: www.cod.ed.gov
Contact the COD School Relations Center for:

General COD Inquiries:
• COD Web Questions • Document/Batch Integrity
• Document/Batch Process Status Errors
• Rejected Documents/Batches • COD Technical Reference
• Responses/Acknowledgements Questions
• Custom System (Mainframe) • COD System Interface Issues
Assistance • COD School Testing
• COD Processing Update
Document
Pell Grant Inquiries:

• Reconciliation • Pell Administrative Cost
• Data Requests Allowance
• Potential Overaward Process • Pell Post-Deadline Processing
(POP) • Multiple Reporting Record
• Verification Status Code (MRR)/Concurrent Enrollment
Processing
ACG/National SMART Grant Inquiries:

• HS Program Codes and CIP • Data Requests*
Codes • Post Deadline Processing for
• Funding Adjustments Award Year 2006-2007 and
• Reconciliation* Forward
• Multiple Reporting Record *Assistance Available in April 2007
(MRR)/Concurrent
Enrollment*
Direct Loan Inquiries:

• PLUS Loan Borrower Issues • Refunds of Cash (Return of
• DL Reports Title IV Funds)
• Reconciliation/Closeout for • Sub/Unsub/PLUS Master
Award Year 2002-2003 and Promissory Note (MPN)
Forward • DL Eligibility Requests
Questions about prior Direct Loan Award Years (2001-2002 and prior) should
be sent to the Direct Loan Operations Team at [email protected].
Schools must request Direct Loan publications through ED Pubs, please refer
to DLB-05-15.
Useful COD Addresses:
Page 1 of 4
Promissory Note Manifests Refunds of Cash*
U.S. Department of Education Direct Loan (All Current and Prior
P.O. Box 5692 Award Years):
Montgomery, AL 36103 U.S. Department of Education
P.O. Box 9001
Overnight Address: Niagara Falls, NY 14302
U.S. Department of Education
201 TechnaCenter Drive Pell, ACG, and National SMART Grant
Montgomery, AL 36117 (All Current and Prior Award Years):
U.S. Department of Education
P.O Box 979053
St. Louis, MO 63197-9000
*Sending refunds through the GAPS Web site at http://e-
grants.ed.gov/gapsweb/epWelcome.asp is the preferred method of returning funds to the
Department of Education.
Page 2 of 4
COD School Relations & CPS/SAIG
Quick Reference Guide
Applicant Services for PLUS Loan Borrowers:
• 800/557-7394 8 A.M. - 8 P.M. (ET), Monday through Friday
• 877/461-7010 Telecommunication Device for the Deaf (TDD)
PLUS Borrowers (both parents and graduate/professional students) contact

Applicant Services for:
• Credit Appeal Overrides *Please Note: Students that call applicant services for loan status and/or
• PLUS Loan* Borrower Issues permanent address changes will be referred to their school for assistance.
• Endorser Application Questions
The COD School Relations Center manages the credit decision appeal process for the
COD System. All credit decision appeal process documentation should be mailed to:
U.S. Department of Education Overnight Address:

Attn: Credit Appeals Team COD Applicant Services
P.O. Box 9002 225 Old Falls Street
Niagara Falls, NY 14302 Niagara Falls, NY 14303
CPS/SAIG Technical Support

• 800/330-5947 8 A.M. - 8 P.M. (ET), Monday
through Friday
• E-mail: [email protected]
• FAA Access on the Web:
fafsa.ed.gov/FOTWWebApp/faa/faa.jsp
References and Documentation:

• SAIG Enrollment:  fsawebenroll.ed.gov
• Software:  fsadownload.ed.gov/software.htm
• Web Demonstration Site: fafsademo.test.ed.gov (Username: eddemo,
Password: fafsatest)
Contact CPS/SAIG Technical Support • Return of Title IV Funds on the

for: Web
• FAA Access to CPS Online • FAFSA/ISIR Correction
• CPS Batch Status Processing (Application
• Rejected EDE Records and Processing)
Batches • Restore Batches to Customers’
• CPS Testing System Mailboxes
• Renewal FAFSA Processing • SAIG Enrollment and
• Custom/Combo/Mainframe Participation
Support • SAIG Network Password
• fsadownload.ed.gov Changes and Resets
• ISIR Analysis Tool (Web) • SAIG Transmission Error
• FAFSA Demo Web Site
Assistance
CPS/SAIG Technical Support* offers software assistance for the following:

• DL Tools • EDExpress
• EDconnect
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• GA DataPrep (downloading • SSCR
assistance only)
*Schools that use other third party software vendors should refer to their vendor’s
technical support for assistance. CPS/SAIG does not support software vendor products
other than those listed above.
Page 4 of 4

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COD School Relations & CPS/SAIG

Quick Reference Guide

Contact the COD School Relations Center for:

Pell Grant Inquiries:

ACG/National SMART Grant Inquiries:

Direct Loan Inquiries:

Useful COD Addresses:

PLUS Borrowers (both parents and graduate/professional students) contact

U.S. Department of Education Overnight Address:

CPS/SAIG Technical Support

References and Documentation:

Contact CPS/SAIG Technical Support • Return of Title IV Funds on the

CPS/SAIG Technical Support* offers software assistance for the following:

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