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Frequencies

The document contains survey results from 89 respondents on their ratings of various aspects of a hotel. The respondents highly rated the overall condition of rooms, cleanliness and services, heating and cooling, quality of food, and service at the dining section. Most respondents said they would refer the hotel to other friends.

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Rajat Jain
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© Attribution Non-Commercial (BY-NC)
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27 views16 pages

Frequencies

The document contains survey results from 89 respondents on their ratings of various aspects of a hotel. The respondents highly rated the overall condition of rooms, cleanliness and services, heating and cooling, quality of food, and service at the dining section. Most respondents said they would refer the hotel to other friends.

Uploaded by

Rajat Jain
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Frequencies

Statistics Rate overall condition of rooms N Valid Missing 89 0

Rate overall condition of rooms Cumulative Frequency Valid Very good Good average bad Total 32 31 24 2 89 Percent 36.0 34.8 27.0 2.2 100.0 Valid Percent 36.0 34.8 27.0 2.2 100.0 Percent 36.0 70.8 97.8 100.0

FREQUENCIES VARIABLES=Q2 /PIECHART FREQ /ORDER=ANALYSIS.

Frequencies
Statistics Cleanliness and other services N Valid Missing 89 0

Cleanliness and other services Cumulative Frequency Valid very good 29 Percent 32.6 Valid Percent 32.6 Percent 32.6

good average bad 13 Total

38 12 9 1 89

42.7 13.5 10.1 1.1 100.0

42.7 13.5 10.1 1.1 100.0

75.3 88.8 98.9 100.0

Frequencies
Statistics The heating and cooling conditions N Valid Missing 89 0

The heating and cooling conditions Cumulative Frequency Valid very good good average bad Total 22 36 26 5 89 Percent 24.7 40.4 29.2 5.6 100.0 Valid Percent 24.7 40.4 29.2 5.6 100.0 Percent 24.7 65.2 94.4 100.0

Frequencies
Statistics Quality of food beverages offered N Valid 89

Statistics Quality of food beverages offered N Valid Missing 89 0

Quality of food beverages offered Cumulative Frequency Valid very good good average bad Total 21 37 29 2 89 Percent 23.6 41.6 32.6 2.2 100.0 Valid Percent 23.6 41.6 32.6 2.2 100.0 Percent 23.6 65.2 97.8 100.0

Frequencies
Statistics promptness of service at dining section N Valid Missing 89 0

promptness of service at dining section Cumulative Frequency Valid very good good average bad Total 26 47 12 4 89 Percent 29.2 52.8 13.5 4.5 100.0 Valid Percent 29.2 52.8 13.5 4.5 100.0 Percent 29.2 82.0 95.5 100.0

Frequencies
Statistics variety of menu offered N Valid Missing 89 0

variety of menu offered Cumulative Frequency Valid very good good average 31 35 22 Percent 34.8 39.3 24.7 Valid Percent 34.8 39.3 24.7 Percent 34.8 74.2 98.9

12 Total

1 89

1.1 100.0

1.1 100.0

100.0

Frequencies
Statistics rating of overall quality of the service wrt dining N Valid Missing 89 0

rating of overall quality of the service wrt dining

Cumulative Frequency Valid very good good average bad Total 26 44 15 4 89 Percent 29.2 49.4 16.9 4.5 100.0 Valid Percent 29.2 49.4 16.9 4.5 100.0 Percent 29.2 78.7 95.5 100.0

Frequencies
Statistics The responsiveness and friendlyness of stadd N Valid 89

Statistics The responsiveness and friendlyness of stadd N Valid Missing 89 0

The responsiveness and friendlyness of stadd Cumulative Frequency Valid very good good average bad Total 19 45 21 4 89 Percent 21.3 50.6 23.6 4.5 100.0 Valid Percent 21.3 50.6 23.6 4.5 100.0 Percent 21.3 71.9 95.5 100.0

Frequencies
Statistics Rating of public places N Valid Missing 89 0

Rating of public places Cumulative Frequency Valid very good good average bad Total 19 42 26 2 89 Percent 21.3 47.2 29.2 2.2 100.0 Valid Percent 21.3 47.2 29.2 2.2 100.0 Percent 21.3 68.5 97.8 100.0

Frequencies
Statistics Rating in terms of leisure and comfort N Valid Missing 89 0

Rating in terms of leisure and comfort Cumulative Frequency Valid very good good 43 34 Percent 48.3 38.2 Valid Percent 48.3 38.2 Percent 48.3 86.5

average Total

12 89

13.5 100.0

13.5 100.0

100.0

Frequencies
Statistics Where did you come to know about the hotel N Valid Missing 89 0

Where did you come to know about the hotel

Cumulative Frequency Valid from newspaper advertising in media from a friend from other sources Total 22 40 23 4 89 Percent 24.7 44.9 25.8 4.5 100.0 Valid Percent 24.7 44.9 25.8 4.5 100.0 Percent 24.7 69.7 95.5 100.0

Frequencies
Statistics Would you refer the hotel to other friends N Valid 89

Statistics Would you refer the hotel to other friends N Valid Missing 89 0

Would you refer the hotel to other friends Cumulative Frequency Valid definitely yes may be never Total 27 45 17 89 Percent 30.3 50.6 19.1 100.0 Valid Percent 30.3 50.6 19.1 100.0 Percent 30.3 80.9 100.0

Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12

Numeric Numeric Numeric Numeric Numeric Numeric Numeric Numeric Numeric Numeric Numeric Numeric

8 8 8 8 8 8 8 8 8 8 8 8

2 2 2 2 2 2 2 2 2 2 2 2

Rate overall condition of rooms {1.00, Very good}... Cleanliness and other services {1.00, very good}... The heating and cooling conditions Quality of food beverages offered

None None

8 8 None None None Right

Right Right 8 8 8 Scale None None Scale 8

Scale Scale Right Right Right Scale Scale Scale

{1.00, very good}... {1.00, very good}...

promptness of service at dining section {1.00, very good}... variety of menu offered {1.00, very good}... None 8

rating of overall quality of the service wrt dining {1.00, very good}... The responsiveness and friendlyness of stadd Rating of public places {1.00, very good}... {1.00, very good}... None 8 Right None

8 8

Right Right

Scale Scale

Rating in terms of leisure and comfort {1.00, very good}... Where did you come to know about the hotel Would you refer the hotel to other friends

Right None 8

Scale 8 Right Right Scale Scale

{1.00, from newspaper}... {1.00, definitely yes}... None

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