PSAP Operations Guide For Wireless 9-1-1
PSAP Operations Guide For Wireless 9-1-1
July 2005
Notice 2005 Intrado Inc., Longmont, Colorado, USA - All rights reserved. Intrado, triangle beacon design, Informed Response, and the logo forms of the foregoing, are trademarks and/or service marks of Intrado Inc. in the United States, other countries, or both and may be registered therein. This documentation may not be altered, copied, distributed, published, displayed, or reproduced in whole or in part without Intrado's prior written consent except as otherwise provided in writing. Any authorized use, in whole or in part, must contain the following statement: 2005 Intrado Inc. All rights reserved.
Trademark Information All trademarks are properties of their respective owners. It is the policy of Intrado to improve products and services as new technology, software, hardware, and firmware become available. Intrado, therefore, reserves the right to change specifications without prior notice.
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Table of Contents
INTRODUCTION............................................................................................................. 1 A BRIEF HISTORY OF WIRELESS E9-1-1 ................................................................ 2 GETTING READY FOR PHASE I.......................................................................................... 5 GETTING READY FOR PHASE II ........................................................................................ 7 PHASE I OVERVIEW ..................................................................................................... 8 PHASE I TECHNOLOGY OVERVIEW ................................................................................... 9 PHASE IWHAT THE DISPATCHER SEES ....................................................................... 13 PHASE II TECHNOLOGY OVERVIEW ................................................................... 15 GLOBAL SYSTEM FOR MOBILE COMMUNICATIONS ........................................................ 16 OTHER SOLUTIONS ........................................................................................................ 17 ACCURACY TESTING AND VERIFICATION....................................................................... 17 PHASE IIWHAT THE DISPATCHER SEES ...................................................................... 18 LOCATION RE-QUERIES AND MID-CALL UPDATES......................................................... 19 FREQUENTLY ASKED QUESTIONS........................................................................ 20 GLOSSARY..................................................................................................................... 22
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INTRODUCTION
Authorities involved in 9-1-1 find themselves facing ever changing and new technologies giving people the ability to access emergency services by multiple means. This document provides information about wireless Enhanced 9-1-1 (E9-1-1) history, technology, mandates, and implementation activities. Intrado Inc. has been involved in developing processes, identifying technical methodologies, and deploying wireless E9-11 since 1996. This document represents the collective knowledge of individuals who have faced similar challenges. Intrado provides this information to help you deploy, train, and understand wireless E9-1-1.
NENA: National Emergency Number Association; APCO: Associated Public Safety Communications Officers; and NASNA: National Association of State Nine-One-One Administrators.
Phase II requires that the mobile telephone number and location of the caller, within a specified accuracy margin, be delivered to the call taker in the form of earth coordinates (latitude and longitude). This phase requires the incorporation of new components into the wireless infrastructure to determine and provide the specific location information. When the FCCs R&O was released, there were a limited number of location technologies being used and tested in connection with the Department of Defense and other research activities. Since that time, wireless use across the country has exploded. In some markets, customers have actually chosen to discard their wired telephone service in exchange for the much more portable and sometimes more cost-effective wireless service. The growth can be seen in these numbers:
The first proposed wireless 9-1-1 solution used Call-path Associated Signaling (CAS). CAS allowed for the callers wireless telephone number to be routed along with the voice call to the PSAP. Both the Telecommunications Industry Association (TIA) and NENA supported this solution. This method followed the existing wireline model: the callers number (ANI) would arrive with the voice and be displayed for the call taker. In a wireline E9-1-1 system, the ANI not only identifies the callers telephone number but is used to retrieve the ALI from the 9-1-1 database. Given that wireless callers are often on the move and there is no static relationship between their location and their callback number, a modification was needed to route the call within the existing wireline infrastructure. The response to this need in a CAS solution was the creation of a pseudo-ANI (pANI) for each sector of each Phase I cell site. The pANI, like a telephone number (ANI), is a ten-digit number that cannot be assigned to a wireless subscribers telephone and is only used to provide routing and location information to the wireless E9-1-1 system. Because the cell site, unlike the wireless telephone, is at a fixed location, the pANI assigned to a sector of a cell site can be used to route the call to the correct PSAP and retrieve the ALI from the 9-1-1 database. A second issue related to ANI delivery was that some wireline systems used a type of shorthandor numbering plan digit (NPD)for identifying the area code of the calling party. The trunk group delivering each ANI to the selective router represented a specific area code, or numbering plan area (NPA). In addition, there was a limitation of four NPAs that any specific selective router could manage. In the wireless environment, a cell
phone user whose telephone has a New York area code can make a wireless call in California as easily as local users who may need to make 9-1-1 calls. This means that any number of NPAs had to be supported by a selective router. In order for the CAS solution to work, network-signaling capabilities had to be enhanced to allow both the callers callback number and a pANI in the delivery of a wireless 9-1-1 call to a PSAP. In effect, the proposed solution more than doubled the number of digitsfrom eight to twentythat would be forwarded to the PSAP. This change created other issues within the existing 9-1-1 systems, such as network capabilities, call set-up time, and limitations of PSAP customer premise equipment (CPE). As a result, additional solutions emerged for deployment of Wireless E9-1-1, including Non-Call-path Associated Signaling (NCAS), Hybrid CAS, and NCAS with WID solutions.
The following table shows the deployment process and roles and responsibilities during the Phase I deployment process.
Item Send request for wireless E9-1-1 service (RFS) to the wireless service provider (WSP). Notify Intrado (3rd-party provider) to proceed with deployment. Gather specific PSAP information. Verify PSAP boundary. Provide MSC and cell site data to 3 -party vendor. Plot wireless carrier cell sites on the verified PSAP boundary map. Perform network analysis/recommend an appropriate number of MSC to SR trunks. Order and install required MSC to SR trunks. Connect MSC to MPC/GMLC (initial market deployment) Request/provide routing numbers. Discuss PSAP ALI screen display format. Determine default and alternate routing requirements at the MSC. Determine sector routing and PSAP cell sector location description. Determine whether new ESNs will be used for wireless calls. Ensure MSAGs are built to support wireless deployment. Provision ALI database records. Provision E9-1-1 selective router. Configure and provision MPC/GMLC. Incorporate E9-1-1 translations into wireless carriers MSC. Verify network, selective router, ALI database and MPC/GMLC readiness. Determine testing schedule. Provide all routing and test documentation. Conduct pre-deployment testing of all network components. Conduct pre-production and 9-1-1 live call testing at all cell sectors. Declare 9-1-1 cutover a success!
rd
PSAP
LEC
WSP
3rd Party
X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X
As in Phase II, the PSAP must coordinate with the LEC and/or 9-1-1 service providers to ensure the following: The LEC and/or database provider has the proper interface in place to the 9-1-1 database. The current interfaces are E2, E2 Plus, or enhanced PAM. The ALI format is modified to allow the display of the latitude/longitude coordinates. The 9-1-1 CPE can manually re-query the ALI database to request updates for the location of the Phase II caller. If the PSAP has chosen to interface with a mapping system and/or computer-aided dispatch (CAD) system, the PSAP must make sure the interface and data format from the 9-1-1 CPE to these systems meets all of the requirements to display and use the Phase II data properly. If Intrado has not verified your PSAP boundaries within the previous six months, Intrado will contact you to verify the wireless jurisdictional boundary.
PHASE I OVERVIEW
This section starts with a high-level understanding of wireless Phase 0 and provides a discussion of the technical solutions employed in wireless E9-1-1. A number of Phase 1 and Phase 2 solutions are discussed and illustrated with appropriate diagrams to provide you with an overview of wireless 9-1-1. To develop an understanding of wireless 9-1-1, it is extremely helpful to understand the wireline environment from which it evolved. The Wireline E9-1-1 Call Environment E9-1-1 networks components operate together in order to deliver a 9-1-1 callincluding caller datato a PSAP. In the wireline E9-1-1 environment, a 9-1-1 call is placed from a wireline telephone and sent to the local central office that serves that specific telephone. The central office recognizes the call as 9-1-1 and forwards the call to a specialized switch, referred to as a selective router. The selective router routes both the voice and the callers telephone number (ANI) to the appropriate PSAP. The PSAPs Customer Premise Equipment (CPE) uses the ANI to retrieve the callers Automatic Location Information (ALI) by querying the ALI database.
Landline Phone
Central Office
ANI (TN)
ANI (TN)
ALI Controller
Workstation
Telephone
What is Phase 0? Wireless Phase 0 is the delivery of the wireless 9-1-1 call to a PSAP without the display of any caller information. In most cases, Phase 0 calls are delivered through the public telephone switch network to the PSAP. However, in some limited situations, Phase 0 calls may be delivered through the 9-1-1 trunks to the PSAP. If the call is delivered on an administrative line and the PSAP subscribes to caller ID services through its LEC, the telephone number of the wireless device may be delivered to the 9-1-1 call taker.
Location Information
ANI (TN)
ESRK
(MSC, Cell Site and Sector IDs, Callback #)
ESRK
ALI Controller
Workstation
ORREQ/IAM in Message
Telephone
911 (Send)
ALI Push
(ESRK, Loc Info, Callback #)
Acknowledgment
ESRK
(ESRK)
Call-Path Associated Signaling (CAS) Solution The CAS solution delivers the callers voice and call-back number to the PSAP through the voice portion of the network. The MSC forwards the call-back number along with the voice using a routing number called an Emergency Services Routing Digit (ESRD) that mimics the ANI for the purposes of 9-1-1 call routing. To accommodate the transmission of both the ESRD and callback number, CAS requires that 20 digits of data be transmitted to the PSAP along with the voice. The ESRD is pre-provisioned in the 9-1-1 selective router and ALI database, similarly to a wireline telephone record, to appropriately route the call based on the cell sector that received it. When the call is received at the PSAP, the ESRD serves as a lookup key into the database to retrieve static cell sector location information. While the use of the CAS solution is a viable solution for Phase I, this solution does not have a migration path from Phase I to Phase II. CAS does not accommodate the additional datalatitude and longituderequired to identify actual caller location (nor will it in the foreseeable future). With a CAS solution, the SR, SR to PSAP trunks, and PSAP CPE must be capable of receiving 20 digits (accommodating call-back number and the routing number) through the voice call path. Often, the implementation of CAS requires upgrades to selective routers, trunking between selective routers and PSAPs, and upgrades to PSAP CPE to accommodate the extra ANI digits.
Workstation
Telephone
ANI (TN)
Location Info
911 (Send)
10
Hybrid CAS Hybrid CAS (HCAS) is a combination of CAS and NCAS call delivery. HCAS delivers the call from the wireless carriers network to the 9-1-1 selective router in CAS (full 20 digits). At the router, the ESRD and callback number is sent to the ALI database where ALI creates a temporary record, assigning a routing key to the record (the digits used for the key vary by HCAS solution). The ESRD is used to look up the static location information in ALI. This static location information is copied into the temporary record along with the callback number. The SR then uses the key to deliver voice, over the voice path, to the PSAP. The PSAPs CPE then uses the key to query ALI and obtain the callback and location information for the call. This delivery solution is dependent upon the Local Exchange Carriers (LEC) or 9-1-1 service providers ability to implement the HCAS software solution within its network (on both the Selective Router and ALI) and is not available in all areas.
Workstation
Telephone
911 (Send)
Key
Key
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NCAS Solution with WID Device The functionality of the selective router can be altered to accept twenty digits along the voice path, but if the PSAP on the other end cannot accept the twenty digits, the router must strip off half of those digits to complete the voice call to the PSAP. In some cases, selective router functionality has been altered through either software or hardware upgrades to perform this function. In other cases, a device generically referred to as a wireless integration device (WID) is added into the network to perform this specialized function. A WID can be used to accept 20 digits conveyed from the MSC; the 20 digits are composed of the routing number and the callers 10-digit number. The WID converts a 10-digit ESRD to an 8-digit ESRD that is then passed with the voice call to the selective router. The WID device routes both the ESRD and the call-back number to the ALI database where the ALI record is dynamically updated with the call-back number. When the PSAP receives the voice call, the PSAP uses the ESRD to query for the ALI record. In some casesmainly related to the type of mobile switch used by the carrier wireless carriers can use this solution to affect only Phase I wireless deployment. Specific technical details must be identified very early during deployment to ensure that the appropriate equipment is available. WIDs can be deployed either by wireless carriers or by LECs to resolve technical systems interface issues if necessary. Similar to the NCAS solution described above, provisioning the ALI record supporting this solution assumes that the callers call-back number may be dynamically inserted into the ALI record at the time of the call. Information about the cell sector receiving the call is built into an ALI record with the appropriate ESRD number as its lookup key.
Workstation
911 (Send)
WID
= Voice Path
ESRD
ESRD (pANI)
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Summary Each of the technology solutions described above represents a viable method to provide the Phase I E9-1-1 data to the PSAP, taking into account the needs and capabilities of the WSP, the LEC network, and the PSAP. The selection of the technological solution used to deliver the required Phase I data to the PSAP is dependent upon existing E9-1-1 infrastructure, the technological capabilities of the WSP and the economic realities that PSAPs face.
720-111-9600 ESN: 787 WIRELESS CARRIER NAME cell sector location description 123 MAIN ST N SECTOR BOULDER PSAP MOBL/WRLS WIRELESS CARRIER ID routing digit (ESRK/pANI) LOC= 303 511-2345 BOULDER CO WIRELESS - VERIFY VERIFY VERIFY
NCAS Call Display Example
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CAS Call Display In the CAS delivery, the call is delivered over a single path. The ANI or call-back number is displayed along with the identification or description of the cell site. The routing number or ESRD is displayed in the pilot number field. The NENA company ID for the wireless carrier whose network is handling the call will also be displayed. The figure below is an example of a CAS call display.
720-111-9600 303 511-2345 E S N : 787 W IR E LE S S C A R R IE R N A M E cell sector tow er add ress 123 M A IN S T B O U LD E R P S A P M O B L W IR E LE S S C A R R IE R cell sector location description LO C = N S ector B O U LD E R C O W IR E LE S S - V E R IF Y V E R IF Y V E R IF Y
ID
HCAS Call Display The HCAS call is delivered using a combination of NCAS and CAS. From the 9-1-1 service providers selective router, the call is delivered to the PSAP over two paths. The voice on the regular 9-1-1 trunks and the data are retrieved over the ALI circuit or path, just as wireline calls are sent. The ALI record is updated for every call with dynamic information. The ANI or call-back number is displayed along with the identification or description of the cell site. The routing number or ESRD is displayed in the pilot number field. The NENA company ID for the wireless carrier, whose network is handling the call, will also be displayed. The figure below is an example of an HCAS call display.
ca llb ack n u m b er
ro u tin g d ig it (E S R D /p A N I)
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ESRK
ESRK
Workstation
E1
E3
911 (Send)
CRDB
Q ) ,Y (X P) SA (P
PDE
PO
SR
RE TE p
q re te sr o
MPC
ESRK
15
Lg Location Information
911 (Send)
ESRK
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OTHER SOLUTIONS
There are other solutions, including HCAS for Phase II, that are not discussed in detail in this document, but if you become aware that either a wireless carrier or LEC are deploying these alternatives, you should become familiar with their network configurations and functionality to understand how they operate. The following diagram is a generic Phase II HCAS call flow.
Workstation
2 E1
ORREQ/IAM In
911 (Send)
PDE
MPC
Key
N ES RD # ES ack llb Ca
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callback number
720-111-9600 ESN: 787 WIRELESS CARRIER NAME cell sector text location description 123 MAIN ST - NE (Phase I type information) -104.548407 +39.356910 Uncertainty (meters) Confidence factor (%) COP 90 COF 45 BOULDER PSAP WPHII WIRELESS CARRIER ID routing digit (ESRK/pANI) LOC= 303 511-2345 BOULDER CO WIRELESS VERIFY VERIFY Longitude (X) VERIFY and latitude (Y)
Phase II Data Elements
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Q How does the cell site recognize the cell phone callback number and pass it to the MSC?
When a cell phone is used to call 9-1-1, it sends out a radio frequency (RF) signal, which is picked up or received by an antenna on a cell site. The cell site receives the radio frequency signal and relays it to the MSC. The RF signal includes the electronic serial number (ESN), which is a 32-bit number that is coded into the wireless phone, and the callback number of the phone. The combination of the ESN and callback number uniquely identifies the account number of the wireless phone subscriber. Due to upcoming ESN number exhaust, manufacturers will be coding wireless phones with a machine equipment identifier (MEID). MEIDs are 56 bits, 14 hexadecimal digits, and are much larger numbers than ESNs.
Q Will PSAPs need to spend money to upgrade their CPE for Phase I?
No. If your PSAP is already enhanced, Phase I service does not require any changes to your CPE.
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Q Wireless integration devices (WIDs), also known as Proctor boxes or Cell Trace boxes, are called CML boxes at Bell South. What are these devices?
WIDs are devices that handle a 20-digit signal and convert that signal to send it along two separate paths to complete a wireless 9-1-1 call. CML Technologies is one of the manufacturers who make one of these WID devices. Proctor and Associates is another manufacturer of a WID device. Qwest uses the product name Cell Trace when providing WID service for wireless 9-1-1.
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GLOSSARY
This section provides the definitions and explanations of the terms, acronyms, and abbreviations used within this document and the 9-1-1 Industry.
Term ALI Definition Automatic Location Identification. A feature of E9-1-1 service that displays the name and address associated with the number of the phone used to dial 9-1-1. A database managed by a database provider. Host computer system that stores ALI records. A feature of Enhanced 9-1-1. Allows E9-1-1 calls to be routed to a designated alternate location if the 9-1-1 system malfunctions, or the primary PSAP is unable to receive and process 9-1-1 calls. Automatic Number Identification. A feature that displays, at the answering point, the number of the phone from which the 9-1-1 call was placed. In the wireless environment, ANI is the display of the Mobile Directory Number (MDN). American National Standards Institute Call-Path Associated Signaling. A term that describes data transmission or signaling that occurs on the same channel as voice communication. In the 9-1-1 environment, CAS is associated with the transmission of the wireless callers mobile directory number (MDN) along the same channel as the callers voice. Callback number. On a wireless E9-1-1 call this is the Mobile Directory Number (MDN) that the PSAP would use to re-contact or callback the caller. Code Division Multiple Access as defined in IS-95. When a communication channel is shared by spread spectrum transmitted each with a different spreading code for the purpose of achieving multiple access. Spread spectrum is a technique to spread a signal over a frequency band that is larger than the signal being sent in order to gain interference immunity. This is one of several ways wireless or cellular devices function. Basic geographic unit assigned to a fixed location cellular transmitting and receiving station. See Cell Sector. Data that indicates the cell sector from which a 9-1-1 call has been placed.
ANI
ANSI CAS
CBN CDMA
The geographical area served by a cell site is divided into coverage areas of one or more sectors (receiving antennas). 1 sector (Omni) is common in rural areas where maximum coverage is most desired; 3 or more sectors are common in urban areas where call volume is more of an issue. The unique numerical identification of a cell sector. A radio transceiver base station that acts as a point of entry for calls from wireless devices into the wireless carriers telecommunications network. Competitive Local Exchange Carrier.
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Definition Common Language Location Identifier. A Bellcore Standard code used to identify a central office (CO) through the use of an 11-character code. Commercial Mobile Radio Service. This is the formal FCC classification of wireless carriers. A telephone-switching center that contains the equipment to provide phone service to users in a particular geographic area. A CO may serve more than one prefix, or more than one CO located in the same building. Also known as End Office, Control Office. Customer Premise Equipment. Phone or terminal equipment located on the customers premises. This equipment may be owned or provided by the customer or a telephone company. Coordinate Routing Database. A feature of Enhanced 9-1-1. Default routing occurs when a 9-1-1 call cannot be selectively routed because the ANI signal is garbled or not available to the tandem switch. An antenna or array of antenna designed to concentrate radio signal in a particular area. Messaging protocol for transferal of ALI data for Phase II to send the x, y, confidence, uncertainty, cell sector information. English Language Translation. A database table in MS that provides the names of the emergency service agencies associated with the Administrative ESN. Both Intrado data analysts and the MSAG coordinator are responsible for maintaining and updating ELTs. Enhanced Multi Frequency. A voice path signaling protocol that allows the transmission of up to 20 digits per call using Multi Frequency tones. Includes ANI and ALI features that display name, address or cell sector info, and TN of 9-1-1 caller. The telephone-switching center that initiates a 9-1-1 call. Also known as CO. Emergency Number Professional. Emergency Service Central Office Number. The information delivered to the PSAP when there is an ANI failure between the end office and the 9-1-1 Control Office. When ANI is not available, the 9-1-1 call is default routed and the ANI display at the PSAP will be "911-0TTT" (or 911-TTTT) with TTT identifying the trunk group between the end office and the selective router and therefore, the end office. Emergency Service Number. A three to five digit alphanumeric code that represents an emergency service zone. This number is used by selective router to route E9-1-1 call to a particular PSAP. Request to the MPC or GMLC by the ESME for location information for the wireless caller MPC/GMLC response to the ESME containing the wireless callers location data Emergency Services Routing Digit. A 10-digit routable, but not necessarily
CPE
ESN
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Term
Definition dialable, number that is used for routing on a per origination cell sector basis.
ESRK
10 digit routable, but not necessarily dialable, number that is used not only for routing but also as a correlator, or key, for the mating of data that is provided to a PSAP by different paths, such as via the voice path and ALI data path. In daily use, the term ESRK is used to distinguish operational environments where the routing digits are assigned on a per destination PSAP basis as opposed to a per origination cell sector basis (which is the strict technical definition of an ESRD). (FCC) The United States agency, which is charged with licensing and regulation of the wireless industry. FCC Notice of Proposed Rule Making (NPRM) issued 10/94 -ensures compatibility with E9-1-1 calling systems and is to be implemented in phases: Phase 0The delivery of a voice call from a wireless device to a PSAP. Phase .5Delivers the callers voice and call back number. Phase IDelivers the caller's voice, call back number, and cell site sector information. Phase IIDelivers Phase I info plus the Latitude and Longitude of the caller (x, y) First Office Application. The initial installation of an application into a customer site. The assignment of a geographic coordinate to a non-location value (e.g., street address to lat./long coordinate) Geographic Information System Gateway Mobile Location Center MPCs request for the wireless callers X,Y from the PDE PDEs response to the MPC containing the wireless callers X,Y Global Positioning System Global System for Mobile Communications. The standard digital phone service offered in Europe and Japan. Some carriers in the United States are also deploying this standard as well. Hybrid Call-path Associated Signaling Incumbent Local Exchange Carrier Initial Address Message - ISUP Integrated Services Digital Network. A hierarchy of digital switching and transmission systems synchronized so that all digital elements speak the same language at the same speed. ISDN provides simultaneous voice and digital transmission capabilities. A digital interface providing multiple channels for simultaneous functions between the network and CPE. Local Exchange Carrier. Local Number Portability.
LEC LNP
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Definition Mobile Directory Number. A 10-digit directory number used to call a wireless phone. Mobile Identification Number. Key identification number assigned by the cellular carrier to a cellular phone, paired with the electronic serial number both numbers are verified for legitimate wireless call making. Mobile Position Center. The MPC serves as the entity that retrieves, forwards, stores, and controls position data within the location network. The MPC receives and stores the position estimation for subsequent retrieval. Mobile Station Mobile Switching Center. A switch that provides stored program control for wireless call processing. Identifies the switching office that processes the cellular call to the Public Switch Telephone Network (PSTN). SCC uses the term MSC as per TR45.2, but MTSO and MSO also describe a mobile switching center. Mobile Switching Office. See MSC. Mobile Telephone Switching Office. See MSC. Non Call-Path Associated Signaling. A term that describes data transmission or signaling that occurs on a separate channel than that which transmits a voice communication. In the 9-1-1 environment, NCAS refers to a wireless solution set that employs a signal control point (SCP) within a wireless carrier network. The SCP has a software application installed to provide dynamic update of several data fields during the course of a 9-1-1 call event. The NCAS solution set permits PSAPs to receive ANI and ALI information relating to a wireless voice call via separate data channels, thus permitting the continued use of CAMA lines. The solution set requires that routing numbers (ESRD/K) be built following the relationship of trunk capacity to each PSAP being deployed. Origination Request message sent to the MPC by the MSC Pseudo ALI (Automatic Location Identification). In the Wireless 9-1-1 application, this is the ALI for the pANI. pANI is used to route the call to the appropriate PSAP, not a call-back number to reconnect with the caller. Pseudo ANI (Automatic Number Identification). In the Wireless 9-1-1 application, this is the ANI for the pANI. pANI is used to route the call to the appropriate PSAP, not a call-back number to reconnect with the caller. Position Determining Entity. The PDE determines the precise position or geographic location of a wireless terminal when the MS starts a call or while the MS is engaged in a call. Each PDE supports one or more position determining technologies. MPCs request from CRDB for a number associated with a PSAP for routing purposes. The MPC provides the wireless callers X,Y to the CRDB. CRDB response to the MPC containing a number associated with a PSAP for the purposes of routing the wireless callers emergency call. Private Switch/Automatic Location Information: The process of providing ALI information for access lines located within a PBX environment. In this process, the private switch must provide data to the 9-1-1 system to identify the locations of 9-1-1 calls placed through the switch. 25
MPC
MS MSC
pANI
PDE
Term PSAP
Definition Public Safety Answering Point. A facility equipped and staffed to receive 91-1 calls. A Primary PSAP receives the calls directly. If the call is relayed or transferred, the next receiving PSAP is designated a Secondary PSAP. Public Switched Telephone Network. The network of equipment, lines, and controls assembled to establish communication paths between calling and called parties in N. America. The phone system, including the Network. A number used to facilitate the routing and delivery of a wireless 911 call. Routing numbers are assigned both in quantity and configuration, dependent upon the solution set employed. See also ESRD and ESRK. The process of relocating the records that serves a specific geographic area from one switch to another. Rehoming typically affects MSCs and Selective Routers. Radio Frequency. Stand-alone ALI. An ALI database, which is maintained locally at the PSAP on-premise or at a telephone companys central or regional office. Service Control Point. A centralized database system used for, among other things, wireless E9-1-1 service applications. It specifies the routing of 9-1-1 calls from the cell site to the PSAP. The SCP contains special software and data that includes all relevant cell site location and cell sector identifiers. SCPs contain centralized network databases for providing enhanced services. The SCP accepts queries from a STP and returns the requested information to the originator of the query. They provide the core database and call processing functions on which telecommunications services are based. A remote database within the SS7 network that supplies the translation and routing data needed to deliver advanced network services. Identifies cell sites sending 9-1-1 calls to the 9-1-1 network. Part of the SS7 network that determines where the call should be connected according to the digits dialed usually a database with routing and control information. Also referred to as a Signal Control Point. A PSAP that only receives emergency calls from the 9-1-1 network as a result of a transfer. 9-1-1 calls are not routed to secondary PSAPs. Selective Router. A switch that provides the feature in which 9-1-1 calls from a central office area that is served by more than one PSAP are electronically routed to the proper PSAP. The combination of the Routing ESN and the customer location information accomplish this. Selective Router Automatic Location Information. An SCC proprietary product that allows compatible selective routers to query the ALI database for routing instructions. Signal Transfer Point. The packet switch in the Common Channel Interoffice Signaling (CCIS) system. Time Division Multiple Access. A digital (usually radio) system that allows a number of users to use the same system by being dynamically assigned a particular timeslot on request. Time Difference of Arrival. A method of location determination using the time differences at which the radio signal arrives at multiple sites or antennas in a network.
PSTN
Routing Number
Rehome
RF SALI SCP
SR / ALI
STP TDMA
TDOA
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Term TN Trunk
Definition Telephone Number. Unique combination of ten digits that identifies the equipment used to place and receive calls. A network communication path connecting two switching systems. A Central Office circuit terminating in the telephone equipment on the customers premises. A circuit between CO and the PSAP. Wireless Integration Device. A device that performs a protocol conversion function to allow for transport of wireless data into the 9-1-1 system without modifying existing selective routers or PSAP CPE. Wireless Intelligent Network. Term used by cellular carriers in the wireless industry. SS7 based, Standardization Activity (IS-53), MIN Based value added services. A set of radio-based telecommunications services including cellular, paging, PCS and other mobile radio services. A technology that combines the use of radio frequency and hard wired telephone networks to allow voice and/or data communications from, to and between devices that are, may, or may not be hard wired to the public switched telephone network. Wireless Service Provider.
WID
WIN
Wireless
WSP
27