Oct/Nov GEARS 2010
Oct/Nov GEARS 2010
Oct/Nov GEARS 2010
Aftermarket
Products
FOR THE TRANSMISSION REBUILDING INDUSTRY
TM
A Step toward Breakthrough:
Selling What Your Customers Need
An Easy Fix for a
Self-Inflicted Failure
OcTOBER/NOvEMBER
2010
Automatic Drive, P.O. Box 440, Bellows Falls, Vermont 05101-0440
800.843.2600 802.463.9722 F: 802.463.4059
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Tough valve
bodies dont
scare us...
The valve body is the brains of a transmission.
That transmission isnt xed until the valve body is
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the problem, not just treating the symptoms.
Nobody knows valve bodies like Sonnax.
TM
SPECIAL INTEREST & TECHNICAL
4 STREET SMART: Keeping Your Cool: An Overview of Todays
Cooling Systems by Mike Brown
12 A Slight Undersight by Mike Souza
16 WHAT'S WORKING: A Step toward Breakthrough:
Selling What Your Customers Need by Dennis Madden
18 SEAl AfTERMARKET PROdUCTS
22 Bad Economy Volatile Customers by Thom Tschetter
26 KEEP THOSE TRANNIES ROllING: ford fusion,
Harsh 3-4 Shift after Rebuild by Pete Huscher
30 longtimers and longhorns by Paul Mathewson
34 dOCTOR dOCTOR: An Easy fix for a
Self-Inflicted failure by Randall Schroeder
38 EVT Parts: Gear Heads for Over 50 Years
40 7th Annual Red Girdley Memorial Golf Tournament
43 ATRAs Powertrain EXPO 2010, Texas Style
San Antonio Convention Center, San Antonio, TX
48 MEMBERSHIP MATTERS: ATRA is Making News
51 ATRA NEWS: Meet Donny Caccamise and
Peter Fink and Certified Transmission Integrity Award
DEPARTMENTS
2 fROM THE CEO: Whats in a Question?
by Dennis Madden
54 Powertrain Industry News
57 Shoppers and Classified
64 list of Advertisers
The views expressed in this publication should not necessarily be interpreted
as the official policy of the Automatic Transmission Rebuilders Association (ATRA).
Publication of product information or any advertising does not imply recommenda-
tion by ATRA.
GEARS , a publication of ATRA, 2400 Latigo Avenue, Oxnard, CA 93030, is
published for the betterment of the transmission industry and is distributed nine
times per year. No part of this issue may be reproduced without prior written
permission of the publisher. GEARS is distributed to members of the transmis-
sion industry in the United States, Canada, ATRA Members in Mexico & Europe,
and related automotive industry firms and individually. Send changes of address
to GEARS in care of ATRA. Subscriptions are available by contacting GEARS in
care of ATRA.
Advertisers and advertising agencies assume full liability for all content of adver-
tisements printed and also assume full responsibility for any claims arising there-
from against the publisher. The publisher reserves the unqualified right to reject any
advertising copy as it deems appropriate, with or without cause.
GEARS is designed to provide accurate and authoritative information in regard
to the subject matter covered. It is distributed with the understanding the publisher
is not engaged in rendering legal, accounting or other professional service. If legal
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considers all articles for publication that contribute positively to the welfare of the
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would like to submit an article to GEARS, include background information about
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Chief Executive Officer Dennis Madden
Managing Editor Rodger Bland
Technical Director Lance Wiggins
Advertising Frank Pasley
Senior Designer Jeanette Troub
Circulation Richard Hurley
Contributing Editors: Steve Bodofsky
Paul Mathewson Thom Tschetter
ATRA Technical Staff: Bill Brayton
Mike Brown Steve Garrett
Pete Huscher Randall Schroeder
Mike Souza
Director of Membership & IT Svc Kelly Hilmer
Seminars & Convention Manager Vanessa Velasquez
Bookstore Manager Shaun Velasquez
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Return Undeliverable Canadian Addresses to:
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Email: [email protected]
Issue #152 Printed in U.S.A. Copyright ATRA 2010
Editorial and Business Offices
2400 Latigo Avenue,
Oxnard CA 93030
Phone (805) 604-2000
Fax (805) 604-2006
www.gearsmagazine.com
www.atra.com
TABLE OF CONTENTS
Ford Fusion,
Harsh 3-4 Shift after Rebuild
Page 26
FOR THE TRANSMISSION REBUILDING INDUSTRY
A Slight Undersight
Page 12
An Easy Fix for a Self-Inflicted Failure
Page 34
G
EARS
OCTOBER/NOVEMBER 2010
PHONE (805) 604-2000 FAX (805) 604-2006
Seal
Aftermarket
Products
FOR THE TRANSMISSION REBUILDING INDUSTRY
TM
A Step toward Breakthrough:
Selling What Your Customers Need
An Easy Fix for a
Self-Inflicted Failure
OCTOBER/NOVEMBER
2010
On The Cover:
Seal Aftermarket Products
Feature story on page 18
(Paid Advertisement)
2 GEARS October/November 2010
E
ver have one of those situ-
ations where someone asks
you a question and youre just
completely stumped for an answer?
Youre talking to someone and they
pose a question that throws you off
track, and it instantly becomes apparent
you have no idea how to answer it.
This happened to me recently at a
Whats Working seminar last month in
Chicago. This is our 5
th
year of study-
ing consumers and shops, and during
that time weve learned a lot of valu-
able information about what consumers
are looking for from a repair shop, and
what successful shop owners are doing
to bring in more customers and expand
their businesses. Its been terrific, and
now, in our 5
th
year, were developing
a clearer picture of how shop owners
can achieve breakthrough in their busi-
nesses.
At this years ATRA Powertrain
Expo in San Antonio, we had shop
owners on the Whats Working panel
who are enjoying tremendous busi-
ness growth by following the tenets of
Whats Working. The same was true for
many in the audience; theyve improved
their businesses by being more custom-
er-centric, and less focused on making
the sale. The side effect of this new
mentality has been that its actually
helping them sell more work.
So following Expo I did a Whats
Working presentation in Chicago.
Everything was going great until some-
one asked, So what do you do when
all your customers say they dont have
any money and cant afford to get their
cars fixed?
Wow. Ive heard that before but I
never found myself struggling for an
answer the way I was at that moment.
How do you sell something to someone
with the inability to purchase it? For
some reason I drew a blank. I asked the
shop owner to come see me after the
program and wed discuss it, and then
continued with the presentation.
All of a sudden it hit me: Hes
asking the wrong question! Rather than
asking how he can sell something to
people who dont have any money, he
should be asking, How do I attract bet-
ter customers?
One of the things we discovered
from the 2009 study (available for
download from the ATRA web site)
is that demographics dont determine
business success. Cities with a low
median income have just as many suc-
cessful shops as there are in cities with
a higher median income.
Whenever I travel for shop visits,
Im always struck by how one shop can
be doing really well, and right around
the corner or down the street theres
a shop thats barely hanging on. How
can that be possible if the problem is
regional? Obviously it cant.
Ive also noticed that the shops
doing really well usually arent the
cheapest shop in town; they generally
get paid really well for their work. Is
this a function of one shop attracting
better customers than the other? The
simple answer is yes.
The next question is how do you
attract those customers who can afford
to pay for the repairs their cars need?
One thing weve learned is that those
better customers are attracted long
before they actually reach your shop.
That attraction occurs through your
community involvement and the trust
youve developed with past custom-
ers, who then sing your praise to their
friends and family. You attract bet-
ter customers through the relationships
you build with your current customers.
Begin with your current customers
by not trying to sell what you produce,
but, rather, producing what your cus-
tomers need. Theres a dramatic differ-
ence between the two, and its outlined
in the Whats Working article on page
16 of this issue.
As we prepare for next years
Whats Working study, well delve into
this subject, looking for more answers
to the questions of business success.
The answers are there; the trick is
knowing the right questions to ask.
Whats in a
Question?
Begin with your
current customers
by not trying to
sell what you
produce, but, rather,
producing what your
customers need.
by Dennis Madden
members.atra.com
www.atra.com
FROM THE CEO
D19553-0
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FPAR00293_D195530_R04.indd 1 9/8/10 5:28 PM
4 GEARS October/November 2010
I
ts hot and it wants to get even
hotter. Thats because the leading
side effect of any internal com-
bustion engine is heat: heat from the
act of combustion, and heat from the
friction between moving parts.
So much heat gets created dur-
ing normal engine operation that it
wouldnt take more than a few min-
utes for the metal components in your
engine to begin to melt down into a big
useless ball of scrap.
Thats why every internal combus-
tion engine has some type of cooling
system: to keep the engine running
cool, by transferring that heat from the
engine and releasing it into the atmo-
sphere.
Most cars today use the same basic
type of cooling system: A liquid cool-
ant flows through the engine, absorbing
massive amounts of heat. That coolant
flows into a heat exchanger, or radia-
tor, which releases the excess heat to
the outside air. Then the cooled engine
coolant flows back into the engine
to absorb more heat, and the process
begins all over again.
When working properly, these
cooling systems transfer enormous
amounts of heat under all sorts of con-
ditions. But just like nearly every other
system in the vehicle, the cooling sys-
tem needs to be kept in good condition
to remain efficient.
In this article, were going to look
at the basic components of a typical
cooling system. Later, well discuss
service procedures necessary to keep
those systems in good working order.
Street Smart
by Mike Brown
members.atra.com
www.atra.com
Keeping Your Cool:
An Overview of Todays
Cooling Systems
Figure 1A
Cooling System
Components
The basic components of a typical
vehicle cooling system are:
Coolant
Water Jacket (built into the
engine block)
Radiator
Radiator Cap
Overflow Tank
Water Pump
Thermostat
Cooling Fan
Hoses and Belts
While many vehicles have slight
variations between their cooling sys-
tems, most include these basic com-
ponents.
Now lets take a brief look at each
component, and see how it fits into the
process of transferring heat from the
engine to the surrounding air.
Coolant
The engine coolant is a liquid
medium used to transfer heat through-
out the cooling system. Once upon a
time, that coolant had another name:
Water. And even in todays engines,
coolant is primarily made up of good
old H
2
O.
But while water still transfers heat
nicely, it has 3 basic problems when
used in the cooling system:
1. Water will freeze if the temperature
drops below 32F.
2. Water will boil if the temperature
rises above 212F.
3. Water will cause the cooling sys-
tem components to corrode.
Whatever It Takes Does!!!
72 72
www.wittrans.com
45RFE / 5-45RFE
RWD 4 & 5 Speed
Whatever It Takes Transmission Parts, Inc.
510
Body
899
500
898
311B
311
070 519
Front Cover Plate
777
530
544 528 036 520
778
Stator
179
037
211
Pump
Parts
507
381
554 336 341 961 051 971 879
480
880
337 862
334A
334B 574 670
Input Clutch Hub
877 960 970 980 875
560
050
047 378
177
O.Dr. / Reverse
Piston
Input Clutch
Retainer
Input Shaft
561
860
876 102
122 142*
O.Dr. Clutch
100 120 861 140 891 130 110
Reverse Clutch
150 892*
Underdrive Clutch
232 571
052
220 884 331
330
558 883 234 576 214 570
Underdrive Hub O.Dr. Hub Reverse Hub
2nd / 4th Retainer
482
054
121 101
4th Clutch
141 863*
2nd Clutch
124 104
865 968
568
333 332
962
562
874
144*
227*
226
852 978
596 873 238 584 244 612 247 582
Input Planet
251 592 235* 616 241
Reverse Planet
583
586
Reaction Planet
053
058
Input Ring
Gear
886 285 887 885* 154
134
114
Low/Rev Clutch
664 888 654
Low Roller
Clutch
644
577
893 987 977 967
567
338 339 061 557 690 895
Low / Reverse
Housing
Park
Gear
480
013
074
781
770
760
897
271
Ext. Housing
429
996
M304317B
317
438
370
370
436
846
540
Case
Parts
761
Case
782
740
420
342
347
746
V.B.
Parts
741
740
Valve Body
765
300
779
010
379
950
926B
926
352
927
352
371
494
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Linkage
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6 GEARS October/November 2010
Todays engine coolants are a mar-
vel of modern chemistry. When mixed
with an equal amount of water, theyll
lower the freezing temperature by 40F
or more and theyll raise the boiling
temperature by another 20F or so. At
the same time, they provide lubrication
and rust prevention for the entire cool-
ing system.
Water Jacket
The water jacket is usually cast as
an integral part of the engine block and
cylinder head. Its a series of chambers
that surrounds the combustion chamber
and moving parts of the engine. This
channels the coolant to surround the
components of the engine that develop
nearly all of the heat.
During normal operation, that
coolant flows through the water jacket.
It absorbs heat from the engine through
the physical process of conduction.
Then it takes that heat away, to be
released into the atmosphere.
Nearly every water jacket has
openings to the outside of the engine.
These openings are then sealed with
small metal plugs, called freeze plugs.
The object of freeze plugs is, if the
engine coolant should freeze, these
plugs are supposed to blow out to
relieve the pressure in the water jacket
and prevent the engine from cracking.
In reality, what most freeze plugs
do is rust away and create leaks in the
engine. If the coolant ever does freeze,
the only things thatll be left untouched
are the freeze plugs.
Radiator
Once the coolant absorbs heat from
the engine block, it has to release that
heat to the atmosphere. For that, we
need a heat exchanger. Thats what the
radiator is (figures 1A & 1B): a heat
exchanger that transfers heat from the
coolant to the surrounding air.
The radiator is a series of tubes
connected between two large tanks. The
tubes each have a series of fins running
between them, creating greater surface
area to provide more contact with the
air passing by.
Hot coolant flows into one tank in
the radiator and through the tubes. The
heat in the coolant is transferred to the
tubes, and from the tubes into the fins,
through the process of conduction.
Outside air passes over the fins,
which release the heat to the air through
the process of convection. The com-
bined processes of conduction and
convection cool the coolant before it
reaches the tank on the opposite side of
the radiator.
From there, the coolant returns to
the engine water jacket to absorb more
heat from the engine.
Most radiators also include a small,
internal heat exchanger for cooling
transmission fluid. The transmission
cooler sits in one of the tanks, sur-
rounded by coolant. Heat from the
transmission fluid transfers to the cool-
ant. The cooled ATF then returns to
Keeping Your Cool
The chemical
makeup of
todays coolants
does a great
job of raising
the boiling
temperature.
But that isnt
enough to keep
the engine from
boiling over.
Figure 1B
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8 GEARS October/November 2010
the transmission to provide lubrication,
operate the transmission, and absorb
more heat to be released in the cooler.
Radiator Cap
The chemical makeup of todays
coolants does a great job of raising
the boiling temperature. But that isnt
enough to keep the engine from boiling
over. Todays engines can easily reach
temperatures of 260F or more.
To raise the boiling temperature
even more, cooling systems are kept
under pressure by a pressurized radia-
tor cap (figure 2). As the coolant heats
up, it expands. Sealing the system with
a pressure cap causes pressure to build
up in the system.
Each PSI of pressure in the cooling
system increases the boiling tempera-
ture by 3F. So 15 PSI raises the boiling
temperature of water from 212F to
257F.
Of course, raising the pressure in
the cooling system is just half the job;
the other half is releasing the pressure
before it damages the system; usually
at about 16 PSI. So the radiator cap not
only has to hold pressure in the system,
it also has to release the pressure at a
precise point, to keep the system at a
constant 16 PSI.
WARNING: Be very careful
removing the pressure cap; if the sys-
tems hot, opening the cap will allow
the coolant to expand and boil, and can
cause burn injuries.
Overflow Tank
One of the common characteristics
of liquids is theyll expand when heat-
ed. Another is they wont compress. So,
while the coolant in the engine heats
up and expands, it has to take up more
space.
Some of that expansion goes to
creating the pressure to keep the sys-
tem from boiling over. But the coolant
expansion is too great to remain in the
radiator and water jacket.
Thats why todays systems all
have an overflow tank. The tank gives
Figure 2
Figure 3
10 GEARS October/November 2010
the expanding coolant a place to go.
Later, after the system cools back down,
the system then draws the coolant back
into the radiator, to keep it full.
Without an overflow tank, the
excess coolant would spill out into
the environment, and the system itself
would become too low to work prop-
erly.
In some systems, the overflow tank
is part of the pressurized system. On
them, the pressure cap will usually
mount onto the overflow tank.
Water Pump
To transfer heat throughout the
cooling system, the coolant has to flow.
Thats the job of the water pump (figure
3). The water pump forces the coolant
through the water jacket, into the radia-
tor, and back to the engine. This flow is
what keeps the system working.
Most water pumps mount on the
front of the engine, and are driven with
a belt. Some sit behind the timing belt
cover and use the timing belt to drive
them.
Thermostat
Temperature is an important part of
engine performance. Todays engines
dont reach peak efficiency until they
warm up to about 190F. Below that
they waste gas and create excess emis-
sions. In some vehicles, the computer
system wont engage the converter
clutch or begin shifting into high gear
until the engine reaches normal operat-
ing temperature.
But if left to flow unrestricted,
many systems might never reach their
optimal temperature. Thats where the
thermostat comes in. The thermostat
(figure 4) blocks the coolant flow, hold-
ing the coolant in the engine water
jacket. Once the coolant reaches the
thermostats preset temperature, the
thermostat opens, allowing the coolant
to flow and the system to begin trans-
ferring heat.
Cooling Fan
At 40 MPH, theres more than
enough airflow past the radiator to
keep the engine running cool. But at
speeds below 40, the airflow is too low
to remove the heat from the coolant.
Thats when the cooling system needs
a fan.
The cooling fan blows air past the
radiator fins, keeping the air flowing
and allowing the heat to transfer nor-
mally at all vehicle speeds; even when
the cars at a full stop.
Todays electric fans are usually
controlled by the vehicle computer. The
computer monitors engine temperature;
when the temperature reaches a preset
level, it energizes the cooling fan. If the
system has air conditioning, the fan will
also operate whenever the A/C is run-
ning, regardless of engine temperature.
Most fans have some type of
shroud, to direct more of the airflow
past the radiator fins. Without the
shroud, much of the air might be pulled
from around the engine compartment,
instead of through the fins.
Early systems used a mechanical
fan, usually bolted to the shaft of the
water pump. This fan could be mounted
directly, or through a fan clutch that
would reduce fan noise. But regard-
less of the type of fan, they all have
one basic purpose: to keep air moving
through the radiator.
Hoses and Belts
To complete the system, virtually
all cars and trucks on the road use hoses
to connect the engine and radiator, and
belts to operate the water pump (and on
earlier systems, the cooling fan).
The hoses are flexible, allowing
the engine to move freely with respect
to the radiator.
The belts may be either the V-type
or serpentine. V-type belts usually oper-
ate one or two accessories each; the
engine will have three or four belts to
operate all of the devices. A serpentine
belt will usually operate by itself, con-
trolling virtually all of the accessories
with a single belt.
Because belts and hoses are made
of rubber, they wear and crack, and
must be checked and replaced on a
regular basis.
The cooling system is a critical
part of nearly every car or trucks
engine and transmission. Without a
healthy cooling system, most vehicles
wont make it more than a few miles
from home. And thats not a lot of hot
air thats street smart!
Figure 4
To complete the
system, virtually
all cars and trucks
on the road use
hoses to connect
the engine and
radiator, and belts
to operate the
water pump (and
on earlier systems,
the cooling fan).
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12 GEARS October/November 2010
W
hen rebuilding an Asian Warner
55-50SN (GM calls this an AF33-5;
Nissan calls it an RE5F22A figure
1), be careful replacing hard parts, particularly the
forward/direct clutch housing (figure 2) in turbo
or all wheel drive vehicles with a larger engine.
We always recommend checking parts side
by side when replacing hard parts, to look for any
differences. This may not be too helpful when
replacing this units forward/direct clutch housing
input shaft. Thats because there are two different
size input shaft diameters on the forward/direct
clutch housing, and the difference is very slight.
Youll need to use a caliper to be sure youre
using the right one.
The input shaft in a vehicle with a turbo
engine or all wheel drive transmission measures
0.870; the two wheel drive input shaft measures
0.844 (figures 2a and 2b). Thats a difference of
only 0.026 and not easily seen with the naked
eye.
Using a smaller diameter input shaft will
cause a leak in the converter clutch apply oil.
Thats because the smaller outer diameter input
shaft will be loose in the large inner diameter sta-
tor support shaft bushings in the pump cover (fig-
ure 3). The leak will set a TCC slip code P0741.
by Mike Souza
members.atra.com
www.atra.com
We always recommend
checking parts side by side when
replacing hard parts, to look for
any differences.
A Slight
Undersight
Figure 1
Figure 2
Figure 2A Figure 2B
SUPPLIER
MEMBER
Celebrating 50 years in the
transmission industry!
14 GEARS October/November 2010
The larger input shaft wont fit
into the two wheel drive transmission,
so you cant make this mistake in the
opposite direction.
There are also two other parts
associated with this input shaft mis-
match to be concerned with: the sun
gear shaft (figure 4) and the sun gear
hub (figure 5). The inner diameter of
the bushings on these two parts and the
bushings in the stator support shaft in
the pump cover will correspond to the
outside diameter of the input shaft.
One final check you can make
after you complete the rebuild is to
check the input shaft for side-to-side
movement in the stator support shaft.
Hopefully this information will
prevent someone from making a critical
rebuild error. Special thanks to Jorge
Vizcaino at Transmissions Unlimited
Inc. in North Miami Beach for the use
his shop to put this article together, and
Carlos Grande from Lory Transmission
Parts in Miami (Calle Ocho) for the use
of the parts for photos.
A Slight Undersight
Figure 3
Figure 4
Figure 5
Using a smaller
diameter input
shaft will cause
a leak in the
converter clutch
apply oil.
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Casper, WY Auto Dynamics 800-222-4646
Des Moines, IA All Drive Transmission 800-247-1499
Dubuque, IA Precision Transmission 563-585-0270
Framingham, MA Bonded Transmission 508-872-1119
Ft. Dodge, IA Certified Transmission Iowa 800-362-2189
Kalona, IA Kalona Auto 800-728-3098
Kansas City, MO Certified Transmission Kansas City 800-544-7520
Kieler, WI Shift Point Transmission 608-568-3054
Madison, WI Trans Works Transmissions 608-742-5136
Minneapolis, MN Tri Star Engine & Transmission 800-322-5859
Manhattan, KS Stagg Hill Transmissions 785-539-2900
North/Central NE Norfolk Transmission 800-234-8726
Omaha, NE Certified Transmission Nebraska 800-544-7520
Philadelphia, PA Metro RMP 800-257-7418
Quad Cities IA/IL Snider's West 563-391-7534
Rapid City, SD Logan's Transmission 800-579-1742
Salt Lake City, UT Freeway Transmission 800-354-5920
San Diego, CA Metro Certified Transmission of So. Cal 888-374-8383
Scottsbluff, NE Wilburn's Transmissions Inc. 308-635-1212
Sioux Falls, SD J & M Transmission 800-504-2050
Tulsa, OK Eddie's Transmissions 918-272-6683
Youngstown, OH/
Tri -State Redlich Transmission 330-758-555
Our outside and shop sales have increased due
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www.certifiedtransmission.com
W A N T N E W R E V E N U E F O R Y O U R B U S I N E S S ?
PARTNERSHIP
PRODUCTIVITY
PROFITABILITY
CT-GearsMag2--1'10:Layout 4 8/11/10 4:12 PM Page 1
16 GEARS October/November 2010
O
ver the past several years,
ATRA has been actively
researching what makes some
shops successful, while others in the
same area seem to struggle. The pro-
gram Whats Working is based on
the findings from shop and consumer
surveys, and consumer focus groups.
Since the first study in 2006 and
every year thereafter, we discovered
another piece of the puzzle, and through
that developed an understanding of
what it was that set the successful shops
apart from the rest.
This study proved the importance
of trust with the consumer. It showed us
successful marketing methods and how
important community involvement is in
reaching new customers and develop-
ing trust.
We learned that where the shop
was located doesnt have much of an
impact on business success. When all
is said and done, your shop could be
located in a small town or large city, it
could be in an area with a high medi-
an income or a more depressed city
like Stockton, California, voted Most
Miserable Town in the United States
by Forbes Magazine it doesnt mat-
ter.
We discovered that the owners
attitudes about their businesses, their
goals and planning, their ability to
attract the right people, and finally,
their determination to see their plans
through, all had a greater impact in
business success, particularly when
they followed the principles learned
through the Whats Working study.
After five years of study, we
learned a lot of things that could help a
shop improve its business, but thats not
what we were looking for; we wanted
breakthrough. Breakthrough occurs
when a business makes fundamental
changes in how it does business, result-
ing in customer satisfaction, business
growth, and ultimately becoming more
profitable.
This isnt about doing what youve
been doing, just doing it better; its
doing things differently. Its about using
a whole new set of rules. And from this,
obstacles that may have caused prob-
lems in the past are almost a non-issue.
Answers to problems almost seem to
appear by themselves as your business
takes on a new purpose.
We saw this with the panel mem-
bers of the Whats Working seminars
at this years Powertrain Expo. Mario
Jauregui, Gary and Gerald Vess, and
Zach Evans (you can read their stories
in the March, April and May issues of
GEARS, respectively) all struggled with
their businesses until they discovered
a new way to approach their business
decisions. Several members of the audi-
ence have also reached breakthrough,
so we know these arent isolated inci-
dents or unusual occurrences.
What makes these shops differ-
ent isnt groundbreaking per se, and a
lot of the differences are things weve
covered already. Its when you combine
the ideas in just the right manner that
they begin to form the pathway to the
breakthrough were looking for.
A good place to start is by address-
ing the customers needs. Weve talked
about this before so I wont go into
great detail on it here, but suffice it to
say that no one needs a transmission.
Their needs are more basic and more
personal. They need to get their kids to
school; they need to get to work; and
so on. If you really take this to heart,
youll quickly realize that the trans-
mission plays a very minor role in the
equation. Sure, the transmission may
be faulty, but that isnt the customers
ultimate need.
Next, ask yourself, are you selling
what you produce, or are you produc-
ing what your customer needs? While
this question may sound simple, its
meaning isnt; theres a vast difference
between the two statements. One is
by Dennis Madden
members.atra.com
www.atra.com
WHAT'S WorkING
A Step toward
Breakthrough:
Selling What Your
Customers Need
GEARS October/November 2010 17
focused on you and what you want. At
its root its a business model that looks
for ways to sell more transmissions.
With this plan you might develop ways
to get around customer objections to
spending $2400 for a transmission. The
bottom line? You have transmissions
and your goal is to sell them.
The second idea stems from under-
standing what your customers need. Its
not about transmissions; your custom-
ers just want their cars to work again
and get back with their lives.
Here your options are wide open:
Your rebuilt transmission might be the
best solution. On the other hand, maybe
the transmission is blown up and the
parts might take a week to get, so a
reman may be a better choice. Then
again, a used transmission or even a
repair might work, depending on the
customers financial situation.
The point is, your goal is to get the
customer back on the road, not simply
to sell him a rebuilt transmission. The
irony of this is that businesses that
practice this approach often rebuild
more transmissions than they would
otherwise, because this attitude gener-
ates a sense of trust with the customer.
In turn, those customers refer their
friends, and the next thing you know
you have a parking lot full of cars.
Now, dont misunderstand: Im not
advocating using remans or used trans-
missions necessarily; Im simply using
them to illustrate a point: When your
goal is to get the customer back on the
road in a timely manner, how you do it
becomes secondary.
And heres the best part: Since
youre the transmission specialist with
a new purpose for your business, sud-
denly you have a wide range of solu-
tions for your customers. This is some-
thing the general repair shop down the
street doesnt have and cant compete
with. Using the old model, youre left
to compete on price with reman com-
panies and internet specials.
When youre focused on service,
youre in control, and the reman com-
panies are no longer a threat. You may
even use them to get out of a jam. And
youll quit doing silly things like wait-
ing an extra day to have a part shipped
from across the country just to save a
few bucks when its available locally
for a few dollars more.
This new model is a path to growth.
Weve seen it at Expo with not only the
Whats Working panel members but
attendees as well. Were seeing shops
expand their business at a time when
other shops are struggling to keep their
doors open. Business can be better.
It all depends on whether youre sell-
ing what you produce or producing
what your customers need. And once
you accept that, youre just a few steps
away from a breakthrough of your own.
In turn, those
customers refer
their friends, and
the next thing
you know you
have a parking
lot full of cars.
18 GEARS October/November 2010
T
he more things change; the more they stay the
same. Truer words were never spoken when
it comes to an organization in south Florida.
Today, they are known as Seal Aftermarket Products (SAP)
a privately held company.
The automatic transmission aftermarket veteran may
not recognize the name of the company, Seal Aftermarket
Products, but they will recognize the staff, products, and
brands. Thirty years ago Carfel, Inc. sold Bryco brand
products all over the world; many of the current SAP
employees began their careers at Carfel. February 5,
2001, Carfel, Inc. was sold to SPX Filtran, the filtration
supplier to the automotive OEs and aftermarket. The
amalgamation of Carfel and SPX Filtran brought together
the Toledo Trans-Kit, Bryco, and Pro-Select brands. In
September of 2005, SPX Filtran spun off the aftermarket
division to Parker Hannifin Corporation. Parker had pre-
viously acquired manufacturing facilities such as Acadia
Elastomer and Wynns Precision.
Real life is stranger than fiction. April 1, 2010 was
the official date that Parker Hannifin Corporation divested
Seal Aftermarket Products Division of the Seal Group
and is now a privately held entity as a Parker Distributor.
President/CEO, Troy Eakins, enjoyed twenty-two years as
an employee of Parker Hannifins Seal Group. Over the
years his tasks included improving their supply chain for
OE business partners while developing tools that enabled
better collaboration between the customer and supplier.
Eakins has spent the last five years in the automatic
Jim Lapotka, Rebuilder at TDE of Illinois, prefers TTK Honda Kits
Seal Aftermarket
Products
Troy Eakins, President/CEO
When it comes to
customer relations
SAP is lucky to have employees
who know the customers
and their businesses.
GEARS October/November 2010 19
transmission aftermarket industry and
understands that the success of the
business depends on his ability to create
an organization culture that most effec-
tively and efficiently results in delight-
ing the customer every single day.
Consistency in
Customer Relations
When it comes to customer rela-
tions SAP is lucky to have employees
who know the customers and their
businesses. Understanding and meet-
ing the customer expectation is a skill;
anticipating the customers need before
the customer realizes their need is only
accomplished through years of experi-
ence in the industry. Julissa Pacheco,
Staff Accountant, is as familiar with
our customers as Millie Quintana,
Customer Service Manager. Julissa,
an eleven year employee, doesnt just
stop with her accounting duties, she
purchases and dispenses the popular
Seal Aftermarket Products apparel and
most importantly is a customer advo-
cate for any issue or concern. Pacheco
states, Its all about making it right for
the customer, they are always FIRST!
For sixteen years, Millie Quintana
has been servicing customers; she is
passionate about always doing what
is right for the customer; her dedica-
tion and concern is evident in the
relationships she has developed over
those sixteen years. Millie manages
a team of customer service agents and
has always been a source of information
and the go to person, who custom-
ers can depend on. Quintana believes,
Building relationships is all about
being sincere, every day our custom-
ers are working hard and they deserve
genuine support. The turbulent history
of this organization has made the one
hundred employees more resilient and
more dedicated to what hasnt changed-
the needs of the customer.
Consistency in People
Experience is in no short supply
...anticipating the
customers need
before the customer
realizes their need
is only accomplished
through years of
experience in the
industry.
Julissa Pacheco, Staff Accountant
SAP, The Dedicated Team
20 GEARS October/November 2010
the industry for more than twenty two
years and more recently, splits his time
between quality assurance and pro-
curement in developing relationships
with suppliers. SAPs foundation of
industry experts also includes Steve
Kordupel with more than thirty years
of kit development expertise (three dif-
ferent brands), Rigo Romero a twenty
three year Carfel veteran, and finally,
twenty year, Master Mechanic and
antique car aficionado Danny Radoicic.
SAP is not known for being first to
market but we are known for having
builder-friendly products. When we
do introduce the product you can bet
it will be OE quality and improved
to include aftermarket solutions only
years of experience and respect for the
rebuilders can provide.
Consistency in
Product Quality
While you may not remember Seal
Aftermarket Products you do know our
brands which are Toledo Trans-Kit,
Bryco, Carfel Inc, Roadmaster, and
Pro Select. You also know our prod-
ucts which include The Beast, Honda
bushing installer and removal tool kit,
#1 AW SL Solenoid Tool Kit, and the
Honda overhaul kits. The brands and
products of Seal Aftermarket Products
are a testament to our dedication to
the craft of transmission rebuilding.
Andrew Mackey, Aleida Hernandez, Thomas Tejada, Jomal Whiteside and Joseth Moreno
Bill Anthony's 1970 GSX
at SAP beginning with the technical
experts Bill Anthony, Thomas Tejada,
and Andrew Mackey. Anthony, a vet-
eran Master Mechanic, transmission
shop owner, and inventor has been
an advocate of our industry and the
Toledo Trans-Kit brand for more than
thirty years. Thomas Tejada began
with Carfel Inc., twenty five years ago,
designing and developing timing kits;
now an automatic transmission techni-
cal specialist, Thomas spends more
time creating custom bill of materials
and assisting with new product devel-
opment. Andrew Mackey has been in
Experience is in
no short supply
at SAP beginning
with the technical
experts...
GEARS October/November 2010 21
We consistently develop kits and com-
ponents with the rebuilder in mind. Seal
Aftermarket Products is the only autho-
rized Parker Distributor for the global
automatic transmission aftermarket.
What does this mean to you? It means
if its OE and available through Parker
you will find it in our rebuild kits. For
instance, look for markings of FF
on lip seals as that will designate a
product made by the former Acadia
Elastomer Corp which is now part of
Parker. Look for WPI as that desig-
nates Wynns Precision, also a part of
Parker and Parker quality. Our close
tie with Parker enables us the opportu-
nity to utilze their OE manufacturing
capabilities and engineering resources
to develop key aftermarket product
solutions.
What does the future look like?
CEO, Troy Eakins believes the two
most important aspects of SAPs future
are:
1) Expanding the engineering team; the
engineering staff is the foundation
of the company. Eakins states, I
am a firm believer in the premise
that you need a great engineer-
ing team to grow your business.
Disseminating information collect-
ed by sales and executing on that
information is how SAP invests in
their customers future through bet-
ter solutions. SAP is not intending
to be first to market they intend to
be the BEST in the market. One
example would be our Honda over-
haul kits which include the nuts, the
roll pins, and the clips for the four
and five speed applications.
2) Broadening the sales team; the sales
staff is critical to enhancing the
service to our customers. SAP is
currently adding to their sales staff
to improve customer relationships.
Eakins states, We are putting more
feet on the street to have more touch
points with the customers. The
objective is to listen to the voice of
the customer and execute on their
suggestions to make it easier for the
customer to do business with us.
SAPs first face to the customer is
the sales team, next is the customer
service team, and finally their per-
formance such as order processing
time, order fill, and on time deliv-
ery. Eakins wants the industry to
know, We are on a journey, were
not perfect today and we dont want
to give the impression that we are
perfect as our journey just started
April 1, 2010. The primary goals
of Seal Aftermarket Products are to
be a company that promotes the bet-
terment of the industry, focuses on
product development, and become a
partner to our customers.
SAP, The Staff That Makes Things Happen
While you may not remember Seal Aftermarket Products you
do know our brands which are Toledo Trans-Kit, Bryco,
Carfel Inc, Roadmaster, and Pro Select.
22 GEARS October/November 2010
H
ave you noticed that todays
customers are more volatile
than ever before? Everything
seems to be going along just fine, and
all of a sudden WHAM! out of
nowhere they fly into a rage or become
your worst nightmare.
For those of you with less than
10 years in the auto repair business,
or if youre a seasoned veteran with a
memory lapse, it seems that this phe-
nomenon recurs with every sustained,
down economic cycle.
In times like these, its important
to understand the things that are driving
the customers behavior. Then youll be
better equipped to deal with them from
a position of strength rather than being
victimized by them. Lets take a look
at some of the factors that cause this
volatility and some things you can do
to help smooth the turbulence.
Here are some of the factors that
drive their behavior:
1. Theyre more informed. The inter-
net puts an unlimited amount of
information at their fingertips.
Unfortunately, the internet pro-
vides accurate information and
misinformation, but theres no way
for motorists to determine which
is which.
2. Theyre more fearful and guard-
ed. Public horror stories about car
repair rip-offs and the plethora of
reviews they see on TV and the
internet cause them to stereotype
all repair shops as crooks out to
steal their money.
3. Major repairs are more upsetting.
With the cost of an average rebuild
solidly north of $2000 and often
reaching dizzying heights, who
wouldnt be upset?
Because of long term
financing and leas-
ing, most customers
havent even finished
paying for their cars
before theyre faced
with a massive repair
bill.
4. They feel trapped and
helpless. Tight credit
means they might not
have a way to get the
money to fix or replace
their cars. As the mes-
senger, youre a tar-
get for their frustration
and anger.
5. Theyre more frustrat-
ed by the loss of trans-
portation. Fast-paced
lifestyles have led to
greater car dependence
than at any time in his-
tory.
6. Even if they can afford
the repair work, todays customers
are more demanding. The high-
er prices alone would dictate a
high level of customer service and
theyve come to expect special
accommodations and added-value
conveniences.
7. Most customers really cant dis-
cern the difference between fraud,
incompetence, and an honest mis-
take.
8. Todays customers are more often
female. Females want to deal with
someone they can trust. If they
trust you, theyll sing praises about
their experience. On the other
hand, they tend to be more suspi-
cious of the auto repair industry,
and theyre less forgiving when
they feel theyve been mistreated,
threatened, or misled.
All these factors combine to cause
customers to be more litigious. This
means theyre more likely to sue you or
complain to local TV and radio stations,
consumer protection agencies, or the
attorney general.
We know that a few bad apples
have set the stage for our industry to
be cast as a group of bad guys. We also
know that most of these factors are
based on consumer perceptions and the
resulting fear. Most of these percep-
Bad Economy
Volatile
Customers
by Thom Tschetter
24 GEARS October/November 2010
tions arent accurate, but theyre real to
the customers. In this case, FEAR could
be an acronym for:
F False
E Evidence
A Appearing
R Real
To address these customer con-
cerns and to provide a satisfying auto
repair experience, you need to man-
age their expectations effectively.
Disagreements are inevitable when you
dont meet those expectations.
As with anything in business, if
you cant measure it, you cant man-
age it. This means that your customer
service process needs to include deter-
mining each customers expectations
and meeting them effectively, both in
fact and emotionally. Youre probably
thinking this is easier said than done.
Not only can it be done, it must be
done.
For many of you, this is going to
fly in the face of your beliefs about
selling auto repairs: Stop selling and
start helping. You need to become a
counselor rather than a salesperson.
A counselor wouldnt manipulate or
withhold information, or apply high-
pressure sales tactics to get a client to
buy. Counselors help their clients get
what they need, want, and can afford.
People hate to be sold, but they love to
buy. To that end, selling today is simply
about making it easier for them to buy.
Play into their desire for informa-
tion by involving and educating them.
Provide them with accurate information
to make an informed decision. Present
them with alternative solutions that
solve their problems.
Recognize that not all problems
will be solved by fixing the car you
might have to get creative. Think of
yourself as being in the business of
solving transportation problems rather
than fixing cars and youll develop
greater creativity in this regard.
Here are some basic steps:
1. Invite them to bring their cars in
for a diagnostic check. Explain that
youll give them a price as soon as
youve confirmed what needs to
be done. Due to the complexity of
todays vehicles, its essential that
you check the car before you quote
or estimate a price.
2. Have the customer complete a
Pre-Check Questionnaire. This
involves them in the process while
providing you with written infor-
mation to help with the diagnosis.
This written record will come in
handy if a customer dispute erupts.
3. Perform the diagnostic check and
record the results. A written record
of your diagnostic findings is your
best defense if you ever have to
explain the reasons for your rec-
ommendations.
4. Discuss the results of your diagno-
sis with the customer. Explain how
and why the findings have led you
to the conclusions and recommen-
dations you are making.
5. Discuss the alternatives for solv-
ing the problem. Many shops offer
choices that include remans, in-
house rebuilds, internal (target-
ed) repairs, and even used units.
Clearly establish expectations for
each option by explaining them in
terms that include quality differ-
ences, time requirements, relative
prices, and applicable warranties.
Bad Economy Volatile Customers
This convenient reference
makes it easy to determine which automatic transmission is in
a specifc domestic or import vehicle. Visit www.TransTec.com.
The trusted leader in
high performance drive-
train components since
1968. We offer a full
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drivetrain components,
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own American-made,
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GEARS October/November 2010 25
6. Close the sale by simply asking
them to choose the solution that
best fits their situation. You might
have to help them by providing
more details, but remember: the
choice is theirs. By offering choic-
es, you reduce the likelihood that
theyll shop around, and even if
they do, youll most likely be
within a competitive range.
7. Once they approve the job, com-
plete it in the time agreed. If you
run into unforeseen obstacles or
delays, contact them immediately.
Keep them in the loop with respect
to time or price changes. Do all
you can to avoid surprises
unless theyre good ones.
8. When they come in to pick up
their cars, make it a value-building
event. Review everything that hap-
pened and explain what they can
expect in terms of performance,
any post-service instructions, and
how to use the warranty. Always
ask them to tell their friends if
theyre happy and tell you if they
have any concerns, so you can
rectify them.
9. The repair order and warranty
are the only tangible items they
receive, and theyre legal docu-
ments: treat them that way. The
repair order should detail the
entire story from beginning to end.
Document all conversations and
authorizations on the repair order
or within your shop management
software. If your customer turns
hostile, youll be glad you did.
Because these steps are more cus-
tomer-centric, theyll not only help you
during our bad economy, but theyre
the wave to ride when the economy
recovers.
Next time well cover what to do
when a customer becomes hostile, and
how to stay out of court. Well also
provide guidelines for preparing and
prevailing if you do wind up in court
or arbitration.
Thom is always eager to help our
industry. You can contact him at (480)
773-3131 or by e-mail at coachthom@
gmail.com.
Used, New & Rebui l t Hard Par t s, Sof t Par t s,
El ect ri cal Component s & Fl ywheel s
Order onl i ne at Sl auson. com
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2010 Sl auson Book
2009 ATRA. All Rights Reseerved.
x
CC
hry
TTable
668RFE
Introductio
Clutch Op
Oil Level
Mopar +4
Pressure
3UHVVXUH
'LDJQRV
9HULFDWLRRQ3URFHV
Scan Toool Acronyms .................
Quick Leearn Procedures....................................
Drive Leearn Procedures.............................................102
Test Toools .................................................. ..............106
Code DDescriptions.................... .................................108
Modulee and Connectors ............... .............................110
Power and Ground Circuits.......................................111
Rangee Sensor......................... ...................................112
Sensoor Circuits..........................................................113
Undeerstanding Clutch Volumme Inndex ..... ........... ........114
Presssure Switch Wiring.................................... .........116
3UHVVVXUH6ZLWFK6SHFLFDWLR RQV..................................117
Shifft Solenoid Control ..............................................118
Oil Pump Valve Descriptionn .....................................120
Uppper Valve Body .....................................................121
Loower Valve Body.....................................................123
Frront and Rear End Play...........................................124
MMeasuring Output Shaft EEnddplay............................125
BBearing Location and Possitioon.......... ........................126
66SHFLFDWLRQV ...........................................................127
AAS68RC
6SHFLFDWLRQVDQG,GHQWWLFFDWLRQ ..............................128
Clutch and Band Applic catiion Chart rt .........................130
Solenoid Description annd OOperatioon........................131
Service Information..................................................132
3UHVVXUH6SHFLFDWLRQQVDQ DQG7DS//RFDWLRRQV..............133
Overhaul Tips ...........................................................134
B2 Brake Piston......................... ..............................13
Checking Clutch Traavel............................................13
$FFXPXODWRU,GHQWL FDWWLRQDQG/RFDWLR RQ.................13
Solenoid, Pressure S Swittches annd Valvve Body...........1
Code Description ............................... .......................1
lter.
the ta abss outward on the m man nual lever and remove ma anuual lever.
NN89
Blk
N88
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NN282 2
N283
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Lt Blu/ /LtGrn 5. Note the color o of tthe wires to the solennoidds annd disconnect thhe solenoids.
POWERTRAIN INDUSTRY NEWS
GEARS does not endorse new products but makes this new information available
to readers. If you have a new product, please email the press release information
with applicable digital photo or drawing to [email protected] or send by mail to
GEARS, 2400 Latigo Avenue, Oxnard, CA 93030.
For more information call: 1-888-422-9099 or Email: [email protected]
and Register to WIN
The Hunt of a Lifetime!
Join team SMART BLEND
You could WINThe Hunt of a Lifetime from Smart Blend Synthetics.
Its easy, just visit our website: www.smartblend.com, click on the Team Smart Blend
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Smart Blend Synthetics will also be awarding additional prizes such as: Team Smart
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Entry formmust be completed and received by Dec. 1, 2010 to be eligible for drawing.
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Mail to: Team Smart Blend 6727 Theall Suite B Houston TX 77066
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GEARS October/November 2010 55
overhaul kit number 2553.
This kit covers the six-speed, front
drive Aisin TF62-SN/Volkswagen 09K
unit found in the 2003-up Volkswagen
Transporter with either an L5 2.5L or a
V6 3.2L engine.
Featured Components
This kit is in stock and available
for immediate shipment.
For more information, visit
TransTec on line at www.TransTec.
com.
Lubegard Announces
Its 8th Edition ATF
Conversion and Refill
Chart
LUBEGARD by International
Lubricants, Inc. (ILI) has published
and released its much-awaited, free
application chart; a must-have reference
for anyone in the automotive repair
industry.
The demand that we get for
this chart is evidence of just how
problematic and prolific OEM fluids
have gotten. Its apparent that the
industry professionals need this type
of information to do their jobs, says
Kristen Clark, marketing manager
for ILI. Not only does this reference
address those needs, but in combination
with our LUBEGARD ATF products,
we make it possible to service any
transmission properly.
Clark says that LUBEGARDs
conversion book includes several key
features and sources of information
not included in past editions. New
changes for 2010 include: engine and
transaxle/transmission codes on newer
models, the most up-to-date fluid specs,
including U.S. part numbers where
applicable or known, and even CVT
and dual clutch applications.
Industry professionals have voted
this chart as a #1 resource for the
last 12 years, for good reason, added
Ken Thomas, director of sales. The
LUBEGARD chart has saved them
so much time, space, and money, not
to mention the peace of mind that
they are using the best fluid solution.
LUBEGARD is still the only additive
to ever be the written solution in
multiple major OEM service bulletins.
For your free copy of LUBEGARDs
new conversion chart, contact your
distributor, call toll free 800-333-5823,
or visit www.Lubegard.com.
New Rebuild Kit
for AW Pressure
Control Solenoids
VALVE BODY PRO is pleased to
offer its new repair kits for those sticky
pressure control solenoids on the AW 5-
and 6-speeds. Technical Director David
Skora says, These PROPROVEN
kits allow you to rebuild the solenoids
in-house the same way we make our
popular SOLPRO solenoids.
The first issue is excess friction at
the armature bushings, causing bumpy
shifts and engagement problems,
usually after warm-up. The second is
broken solenoid wire connectors, which
set trouble codes. This kit solves both
problems.
Each kit includes a set of special
alloy bushings and raised back, one-
piece shells. Youll need a set of tools
to disassemble and reassemble the
solenoids.
Why just clean them, when you
can give your customers something
PROPROVEN?
To order, contact your preferred
supplier; for more information, visit
www.valvebodypros.com or call, toll
free, 1-877-611-7767.
SuperFlows SuperShifter
Now Compatible
with TranX Cables
SuperFlow Technologies Group,
which acquired Zoom Technology
in the summer of 2009, announced
today that its SuperShifter, handheld
transmission tester is now compatible
with TranX cables.
Anyone with an existing inventory
of TranX cables can easily upgrade to
a SuperShifter and expand their testing
capability without having to invest in
new cabling.
The SuperShifter offers increased
functionality, more applications, and
advanced features, which make it
the most advanced and easy-to-use
handheld transmission tester on the
market today.
For more information visit www.
SuperFlow.com or call 888-442-5546
x131.
2010 Freudenberg-NOK
11617 State Route 13 Milan, Ohio 44846 T: 419-499-2502 F: 419-499-2804 www.TransTec.com
NPA 7/28/10
A Division of Freudenberg-NOK
New Product
Announcement
We are pleased to announce the availability of TransTec
Number
Molded pan gasket B33421
Front seal B37115
Axle seals, left & right B37167
Sealing ring kit 3524
Description TransTec
Number
Molded Pan Gasket B33421
Front Seal B37115
Axle Seals, Left and Right B37167
Sealing Ring Kit 3524
56 GEARS October/November 2010
POWER INDUSTRY NEWS
Canada-Wide Parts
Introduces Predator
Front Axles
Canada Wide Parts is pleased to
announce the introduction of its new,
Predator front axle line.
Precision manufactured from
double-induction-hardened, 4340
chrome-moly alloy steel, these heavy
duty axles are designed to withstand
the punishing demands of rock crawling
and serious off-roading.
Predator axles by Quality Gear are
39% stronger than stock front axles
and are backed by one of the strongest
warranties in the market.
Canada-Wide Parts carries one
of the most extensive inventories of
new and remanufactured powertrain
components in North America, including
ZF, Tremec, Borg Warner, and New
Venture standard transmissions; Spicer
and New Process transfer cases; Detroit
Locker, Truetrac, and Eaton limited
slip differentials; Sachs performance
clutches; and Quality Gear Kodiak
winches.
For more information visit www.
canadawideparts.com or call 800-665-
7671.
Sili Kroil Loosens
and Lubricates
Kroil loosens silicone lubricates.
Sili Kroil is the result of the successful
blending of Kroil and dymethyl
silcones. Sili Kroil penetrates to one
millionth inch spaces, dissolves rust,
and lubricates to loosen frozen metal
parts and keep them moving.
Use Sili Kroil for frozen slides,
bearings, gate valves, hinges, chains,
locks, rollers, etc.; anyplace you need
to loosen a frozen part and provide
long-lasting, non-evaporating, silicone-
enhanced lubrication.
For more information, call Kano
Laboratories Inc. toll free at 866-638-
1565 or visit them on line at www.
kanolaboratories.com.
TransTec Introduces
New Kit for the
Toyota U660E/F
TransTec are pleased to announce
the availability of TransTec
overhaul
kit DP2551. This kit covers the front
wheel drive, six-speed Toyota U660E/F.
This unit was first introduced in 2007
Lexus ES350 and 2007-up V6 Camry
models.
Kit Number DP2551 is in stock
and available for immediate delivery.
For more information, visit
TransTec on line at www.transtec.com.
A & Reds Transmission
Parts
A & Reds now has the Aisin SL
Solenoid tool kit in stock for Aisin 5
and 6 speed units: AW55-50, TF60
(09G, 09M, 09K), TR60 (09D), TF80
(AF40-6).
This tool kit from AE Automotive
Technology allows for the complete
overhaul of the Aisin 5 and 6 speed
SL solenoids. Apart from incorrect
calibration of the 5 speed SL solenoids,
the main concern with them is dirt
ingress. This tool kit has been specially
designed to return the canister to
original condition, then closing the
entire solenoid leaving it as if it had
never been apart in the first place. The
tool kit comes complete with video
instructions.
For more information call Rob at
800.835.1007 ext. 124.
Transmission Specialties
of Aston,Pennsylvania
is proud to introduce the highly
sought after Dodge Cummins Impeller
and turbine for the torque converter
rebuilding industry. These parts are
100% brand new pieces and are sold
separately. They will be available in a
furnace brazed version as well as a non-
furnace brazed.
For more information contact Ken
Kelly at 610-485-9110 or email at
[email protected].
2010 Freudenberg-NOK
11617 State Route 13 Milan, Ohio 44846 T: 419-499-2502 F: 419-499-2804 www.TransTec.com
NPA 7/29/10
A Division of Freudenberg-NOK
New Product
Announcement
We are pleased to announce the availability of TransTec
Number
Duraprene
RT-4L60E
Fix Code
1870 Fast
Adjust 1-2
shift firmness
without re-
moving VB.
RT-E4OD/4R
Kit fits
E40D and
4R100
Easy to Install - Low Cost - Great Results
3 High Tech
Regulator Valves.
Adjust shift firmness.
www.ratiotek.com 626-968-2754
-- Kits At Part Suppliers Now --
RT-4L60E-HD
RT-700R4
RT-700R4-HD
RT-AX4S
RT-4F50N
RT-A750E
RT-A750E-HD
RT-A761E
RT-A761E-HD
RT-4ATAXLE
RT-4ATAXLE-HD
Also 5th Edition Ratiotek
software now shipping!!
Transfer Case Assemblies
with Encoder Motors
Reman Transmissions
New & Reman Engines
3 yr./100,000 Mile Parts &
Labor Warranty
Nationwide Delivery
Truckload Pricing
GREEN BAY, WI
800-242-2844
O n ly a t
GEARS October/November 2010 59
INSTA-CLEAN
PARTS WASHERS
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We Ship Anywhere
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All parts are cleaned and inspected
O1d Ad O1d Ad O1d Ad O1d Ad
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WE HAVE WHAT YOU NEED
FOREIGN & DOMESTIC
Standard Transmissions
Transfer Cases
New & Used Parts
Rebuilt Units
*ONE CALL DOES IT ALL*
CALL
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Phone: 715-458-2617 Fax: 715-458-2611
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Fix it in less
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WE HAVE OVER 500,000 PARTS IN STOCK
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60 GEARS October/November 2010
SHOPPER CLASSIFIED ADS
GEARS Shopper advertising costs $325.00 for a one time insertion ad, (2 1/4 X 3) 2.25 X 3. Larger ads can be placed
elsewhere in the magazine and are charged at comparable rates. Check or money order must accompany all orders.
For information on Shopper advertising in GEARS, contact GEARS, 2400 Latigo Avenue, Oxnard, CA 93030, or call
(805) 604-2000.
Leading The Industry Since 1978
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CORES
Weve Got Yours!
CORES
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With over 150,000 transmission,
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AAEQ Gears Ad 1-4 pg 031209:1-17 AAEQ Gears Ad 3/12/09 2:31 PM Page 1
60 GEARS October/November 2010
SHOPPER CLASSIFIED ADS
GEARS Shopper advertising costs $325.00 for a one time insertion ad, (2 1/4 X 3) 2.25 X 3. Larger ads can be placed
elsewhere in the magazine and are charged at comparable rates. Check or money order must accompany all orders.
For information on Shopper advertising in GEARS, contact GEARS, 2400 Latigo Avenue, Oxnard, CA 93030, or call
(805) 604-2000.
Leading The Industry Since 1978
www.Trans-Tool.com
Leading 7he lndustry 3ince 1978
ZZZ7UDQV7RROFRP
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GEARS October/November 2010 61
USED, NEW
AND
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62 GEARS October/November 2010
BUSINESS FOR SALE: Very success-
ful automatic transmission shop locat-
ed in the interior of British Columbia,
Canada. Great fshing, hunting and
skiing. Established in 1970, grosses
$450,000 to $600,000 annually. Great
reputation and established clients.
Owner wishes to retire. Turn key op-
eration. Phone (250) 374-6284, e-mail:
[email protected]. ATRA Mbr
BUSINESS FOR SALE: Located in
Springfeld, Illinois Transmission,
exhaust and general repair shop, 30
years in business, four year old facility-
A/C, six lifts. All the latest equipment,
including: Dyno, Tran X, large inven-
tory parts and cores. Located on busy
road, excellent reputation with high
repeat customer base. $1.1million,
Chuck Schlosser (217) 891-7542.
ATRA Mbr
BUSINESS FOR SALE: Unique trans-
mission shop located in the heart of
Montana for sale. This pristine shop is
40 by 60 foot, features 2 Rotory hoists
and much more equipment. Also in-
cluded, a 2 story, 2 bath house with
a full unfnished basement. The back-
yard has a natural spring with a pond
stock with fresh trout and 5 acres of
prime Montana land. This property is 7
miles outside of Lewistown, Montana.
Call (406) 538-9085 Serious inquires
only please.
EQUIPMENT FOR SALE: Trans Dy-
nomometer Intercontinental Dyno
model CAWDOE 50 HP electric mo-
tor. In new condition, turn-key system
includes all tooling, fxtures, computer
and software. Dynos most RWD &
FWD automatics. $35,000.00 Ask for
SHOPPER CLASSIFIED
GEARS classified advertising cost $95.00 for up to 50 words for a one time insertion. ATRA members are eligible to receive up to three (3) FREE classified
advertisements in GEARS annually (per 9 issues). Members wishing to place ads once their three FREE ads have been placed may do so at the cost listed above.
Ads exceeding the maximum word count will cost $1.50 for each additional word (not including phone number and address).
October/November 2010
#1AisinSLSolenoidToolSet
Completewithcustomcarryingcase.
SAVETIMEandMoney
Quicklydisassemble&assemblesolenoids
Forthefollowing5and6speedunits:
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TR60(09D)
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GEARS October/November 2010 63
Dave: (250) 475-2851 Victoria BC,
Canada. Can email pictures upon re-
quest. ATRA Mbr
HELP WANTED: Experienced Trans-
mission Rebuilders - ATR, based in the
northwest suburbs of Chicago, Illinois,
seeks the following qualifed rebuilders
to join our company. We are focused
on quality people to produce superior
quality products.
Allison Transmission Rebuilder:
*Must have 10 plus years experi-
ence in Allison transmission re-
building. *Must have your own hand
tools ATR provides the specialty
tools. *Must have knowledge of Alli-
son troubleshooting and understand
power fow. *Desire to produce qual-
ity products.*Allison factory training
a plus, but not necessary.*Must be a
team player.
Automotive Transmission Rebuilder:
*Must be experienced in GM, Ford,
Chrysler and some import transmis-
sions minimum 10 years experience.
*Must have all your own hand tools and
possess a positive attitude. *Must have
pride in workmanship to produce qual-
ity products.*Must be a team player.
ATR is a clean, modern working envi-
ronment with the very latest remanu-
facturing equipment. ATR offers sal-
ary based on experience and provides
benefts including health, dental in-
surance, paid vacation, relocation ex-
pense and more. ATR tests for drugs.
Reply in the strictest confdence.
[email protected]
HELP WANTED: Transmission Parts
Sales Rep. - GFX, a Miami based
manufacturer and distributor of auto-
matic transmission parts seeks an ex-
perienced sales representative for our
export market. Knowledge of parts,
industry and distribution channels re-
quired. Compensation is based on
experience. Interested parties should
send their resumes to dgarcia@
gfxcorp.com for consideration. Appli-
cations will be held in strict confdence.
HELP WANTED: Heritage Transmis-
sions in Virginia Beach, Virginia is
looking for an experienced Builder or
R&R with general auto repair experi-
ence. Call Mike at (757) 428-9088. Will
help relocate. ATRA Mbr
HELP WANTED: Denver Colorados
fastest growing family owned trans-
mission company is looking for skilled
Business Mangers, Builders and R&R
Technicians. If you are driven to suc-
ceed and want to be a part of some-
thing special send your resume to:
3485 S. Zuni St., Sheridan, CO 90110.
You may also call (720) 629-0695. Re-
location assistance available to quali-
fed individuals. ATRA Mbr
Name___________________________________________
Address_________________________________________
City_____________________________________________________
State_____________________________ Zip___________________
Phone___________________________________________________
Signature________________________________________________
X
Please enclose check or money order in U.S. funds and send to:
GEARS 2400 LATIGO AVENUE OXNARD, CALIFORNIA 93030
or call: (805)604-2000
U.S. $30 ~ Canada $45 ~ Other Areas $65
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Subscribe Today!
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64 GEARS October/November 2010
2010
ADVERTISERS
Name Page Name Page
ATRA ............................................................ 39, 48, 49
www.atra.com
Certified Transmission ............................................... 15
www.certifiedtransmissions.com
ETE Reman ............................................................... 23
www.enginetrans.com
EVT Parts ............................................................ 13, 39
www.evtparts.com
First National Merchant Solutions ............................. 35
www.fnms.com
Florida Torque Converter Corp. ................................. 17
www.floridatorqueconverter.com
Ford Customer Service Division .................................. 3
www.fordparts.com
Heffernan Group ........................................................ 17
www.heffgroup.com
Jasper Engines & Transmissions ............................ IFC
www.jasperengines.com
Life Automotive Products Inc. ...................................... 9
www.smartblend.com
Lubegard
By International
Lubricants, Inc. ...................................... OBC, Insert
www.lubegard.com
Precision European Inc ............................................. 63
www.peius.com
Precision International ............................................... 27
www.transmissionkits.com
Raybestos Powertrain ................................................. 7
www.raybestospowertrain.com
Seal Aftermarket Products......................................... 13
www.sealaftermarketproducts.com
Slauson Transmission Parts ...................................... 25
www.slauson.com
Sonnax Industries .................................................... IFC
www.sonnax.com
Superior Transmission Parts ............................... 32, 33
www.superior-transmission.com
TCI Automotive .......................................................... 24
www.tciauto.com
TCS Transmission Products ...................................... 35
www.tcsproducts.com
Transtar Industries, Inc. ............................................. 29
www.transtar1.com
TransTec By CORTECO ...................................... 11, 24
www.transtec.com
Whatever It Takes Transmission Parts, Inc. ................ 5
www.wittrans.com
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