JOHN DOE
PROFILE
173 xxxxxxxx Close, xxxxxxx, B98 xxx 07xxx xxx xxx [email protected]
Experienced and driven IT technician who thrives on solving problems, a logical thinker who can step back and look at the bigger picture. Approachable and friendly with a customer centric mindset. Engaging and clear communicator. Enjoys working on projects and presenting technical solutions to problems. Looking for a position which will help me further develop my skills and progress within the business.
PROFESSIONAL QUALIFICATIONS
2012 2009 Self Study Microsoft MCITP (In Progress) CompTIA Server+ IBM X Series Server HP Laserjet Printing Cisco Essentials Microsoft MCDST - Windows XP Official Microsoft Training of Exchange 2003
2008 2006
TECHNICAL SKILLS
Windows XP/Vista/7 Windows Server 2003/2008 Active Directory/DNS/DHCP/IIS/Apache Switches/Routers/Firewalls SQL Server 2005 Administration Microsoft Office 2003/2007 Virtualisation (ESXi/Hyper-V)
Windows Sharepoint VPN Tunnels and Clients Apple iOS Devices Avaya Phone Systems Photoshop/Indesign CS5/Quark Xpress Batch, VBS, Powershell XHTML/CSS
WORK EXPERIENCE
Bullivant Media LTD | IT Technician | Mar 10 Present Administration of Windows network across 4 branch offices. High and low level fault diagnosis and resolution across all hardware and software platforms. Maintaining and improving the LAN and WAN connectivity and functionality.
Project managed WAN infrastructure overhaul using Watchguard XTM 5 Series with redundant Internet Lines. Reducing Costs and increasing functionality. Implemented DHCP IP addressing to minimise administrative overhead. Introduced the company to a Windows SharePoint based intranet with IT call logging functionality, thus improving call response and resolution times. Redesigned the entire network layout to improve speed and reliability, including redundant routing and consolidation of servers to reduce operating costs. Created a disaster recovery plan, which allowed several unrecognised highlighted issues to be addressed for business continuity. Implemented SNMP monitoring for all network devices, allowing for pro-active and quick response to faults. Overhauled and simplified Group Policies increasing data security and productivity of entire company. Key driver behind sales staff now using tablet computers in the field, required testing of various new systems and integrating into current processes, reporting directly to the board of directors with recommendations.
Maindec Computer Solutions LTD | Field Service Engineer | Dec 08 Mar 10
Customer facing on-site troubleshooting, diagnosis and resolution across the UK. Serviced and repaired many types of hardware from (but not limited to) laptops, servers, laser printer, SAN. Responding to project work on-site for clients. Testing of faulty equipment for full refurbishment and re-implementation. Major driver in 300 user laptop data migration for the NHS, which was completed before deadline. Created from-scratch restorable image for a client which could be used on all computer hardware types, required use of extensive scripting. Repaired many faults on hardware that I had never experienced through a structured and logical approach. Completed many hardware training courses in a short amount of time in order to supplement customer contracts.
Arrow Vale High School | IT Technician | Aug 05 Dec 08 Working in a small team of 3 people. Administration of a 1000 user Windows network supporting staff and students of all ages and abilities. First/Second line helpdesk role and assistance to teaching staff in IT lessons. Liaising with third-party support companies and suppliers as necessary.
Implemented helpdesk software to improve time management for IT department. Implemented school wide secure wireless network. Overhauled backup procedures and effectiveness using a Disk-to-Disk-to-Tape system to ensure sufficient protection of critical data. Managed a team of 10 students operating AV equipment on a daily basis for school assemblys shows and events. Technical lead in several week long yearly musicals.
ACADEMIC BACKGROUND
IT and Technical Support Foundation Degree Newman University College, Birmingham, UK 2006 - 2009 3 x AS Levels (ICT , Business Studies, Drama) Arrow Vale High School, Redditch, UK - 2004 - 2005 6 x GCSEs (Including Mathematics and English) Arrow Vale High School, Redditch, UK - 2001 - 2004
OTHER INFORMATION
Full UK driving licence. Car Owner
References are available upon request.
