Lexmark C920 Color Laser Printer 5056-XXX

Table of contents Start diagnostics Safety and notices Trademarks Index

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

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Edition: 8/4/05 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at [email protected]. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727. In other countries, contact your point of purchase. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the users responsibility. Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PrintCryption is a trademark of Lexmark International, Inc. PCL is a registered trademark of the Hewlett-Packard Company. PostScript is a registered trademark of Adobe Systems Incorporated. Other trademarks are the property of their respective owners. 2005 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. P/N 12G9606

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Table of contents
Notices and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Laser notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx

General information

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1-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Model differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Options and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Toner darkness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Color correction settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Physical specifications and weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Print speed and performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Time to first print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Duty cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Printer memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Memory configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Available memory options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Memory and expansion slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Resident fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Paper and media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7 Media size supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10 Input media types and weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12 Input capacity by media and source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Output capacity by media and source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14 Media guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Lexmark glossy paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Print area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 Standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 Network connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 Internal network connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 Data streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 Operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 Power and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17 Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17 Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17 Low voltage models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17 High voltage models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17 Operating clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18 Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18 Printer temperature and humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

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Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-19 Standard inspection and cleaning procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-19 Return parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20 Service recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20 Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20 Serial number, configuration ID, and part number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20 Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-21

Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1 Initial check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1 Symptom table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3 Printer messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5 Service error message tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5 900 - RIP software error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5 910 - Drive Motor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9 911 - Paper Exit Motor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9 912 - High-Capacity Feed Motor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10 917 - RIP Fan Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10 918 - Main Unit Fan Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10 919 - Power Supply Fan Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10 920 - Fuser ErrorFuser Heater Trouble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11 923 - Upper Fuser Thermistor Open Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11 924 - Lower Fuser Thermistor Open Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11 925 - HVU Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12 926(K), 927(C), 928(Y), 929(M) - Toner Sensor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12 930 - Yellow Printhead Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13 931 - Magenta Printhead Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13 932 - Cyan Printhead Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14 933 - Black Printhead Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14 934 - Color Drum Sensor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15 935 - Black Drum Sensor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15 936 - 939 Cassette Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15 940 - High-Capacity Feed Sensor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16 941 - High-Capacity Feed Tray Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16 942 - Duplex Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16 945 - Engine Flash Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16 946 - Printer/Printhead Controller Board Communication Error . . . . . . . . . . . . . . . . . . . . . . . . .2-17 947 - Finisher Communication Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-17 948 - Machine ID Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-18 949 - Tray (x) Comm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-18 950 - Mirror Mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-19 952 - NVRAM Chip Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-19 954 - NVRAM CRC Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-19 955 - Code CRC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-19 956 - Processor Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20 957 - ASIC Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20 958 - NAND Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20 960 - RAM Slot 1 Bad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20 961 - RAM Slot 2 Bad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20 964 - Emulation Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20 970 - Standard Network Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20 975 - Unrecognizable Network Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20 976 - Unrecoverable Software Error in Network Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-21 978 - Bad Checksum While Programming Network Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-21 979 - Flash Parts Failed While Programming Network Port . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-21 980 Face Up/Down Switching Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-21 981 - Belt Up/Down Sensor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-22 982 - Sensor Controller Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-23

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983 - Black Gear Sensor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 984 - Yellow Gear Sensor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 985 - Transfer Belt Thermistor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 986 - Transparency (OHP) Sensor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 987 - Service Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 991 - Service Paper Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 992 - Temperature/Humidity Sensor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 993 - CPU Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 994 - Density Sensor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 995 - Finisher Main Feed Motor abnormal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 996 - Finisher Jogging Motor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 997 - Finisher Tractor Motor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 998 - Tray Elevator Motor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 999 - Stapler Motor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Attendance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearing finisher messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Maintenance analysis procedures (MAPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Map 1 - False Side Door Open message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Map 2 - False Close Front Door message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Map 3 - False Close Tray (x) Top Cover message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Map 4 - False Tray (x) Low/Empty message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Map 5 - False 30 Oil Coating Roll Missing message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Map 6 - False <color> Print Unit Missing message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Map 7 - False 88 <color> Toner Low/Toner Empty message . . . . . . . . . . . . . . . . . . . . . . . . . . Map 8 - False 40 Tray (x) Size Sensor Error message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Map 9 - False 41 Open Bin 1 Exit Tray message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Map 10 - Unrecoverable Check Tray (x) or Duplex Connection message . . . . . . . . . . . . . . . . Map 11 - Paper size map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Map 12 - Unable to print from USB drive service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Map 13 - False tray (x) too full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Map 14 - False 32 - replace unsupported cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Drive 1 DC motor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper exit motor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Duplex unit service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper feed unit service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expansion paper feed service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Face down stacker full service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . High-capacity feeder (HCF) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Finisher service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Marks on paper service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operator panel service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper carrying service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper exit, face up service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper skew service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper tray missing service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Photodeveloper missing service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power supply service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Staple jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer belt up/down service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Image quality troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Black line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Black print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Missing colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Uneven printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Periodic dirt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . White spots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-23 2-23 2-24 2-24 2-24 2-25 2-25 2-25 2-26 2-27 2-27 2-28 2-28 2-29 2-30 2-42 2-43 2-43 2-43 2-43 2-44 2-44 2-45 2-45 2-46 2-46 2-47 2-48 2-49 2-49 2-49 2-50 2-50 2-50 2-50 2-51 2-52 2-52 2-53 2-54 2-55 2-55 2-56 2-60 2-60 2-60 2-61 2-61 2-62 2-62 2-63 2-63 2-66 2-66 2-67 2-67 2-67 2-68 2-68

Table of contents

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Options service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-68 Serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-68 Flash Memory Option(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-68 DRAM Memory Option(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-68 Hard Disk Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-68 Network Card Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-69 Error Code 976 - Network Card x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-69 54 Network <x> Software Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-69

Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Power-On Self Test sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1 Understanding the printer operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2 Printing the menu settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3 Operator menu disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3 Menu overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5 Navigating the Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5 Diagnostics Menu Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5 Alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7 Auto Alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7 Cyan, Yellow, Magenta . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7 Print Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8 [Input Source] Print Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8 Output Bin 1 (Print Tests) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8 Print Quality Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8 Hardware Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8 Panel Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8 Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9 Cache Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9 DRAM Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10 Parallel Wrap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10 Serial Wrap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12 Output Bin Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13 Feed Tests (Output Bin) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13 Feed To All Bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13 Sensor Test (Output Bin) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13 Finisher Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14 Feed Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14 Hole Punch Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14 Sensor/Sw Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14 Staple Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15 Device Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16 Quick Disk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16 Disk Test/Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16 Flash Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16 Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17 Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17 Light Quantity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17 Page Counts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18 Model Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18 Configuration ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18 Reset Color Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19 Par [x] Strobe Adj. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19 Par S Strobe Adj . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19 Par 1 Strobe Adj . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19 Par 2 Strobe Adj . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19 Par 3 Strobe Adj . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19

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Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Black only mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print quality pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Color trapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Panel menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PPDS emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Demo mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Factory defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Energy conserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Auto align adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Auto color adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Envelope prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jobs on disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Disk encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Font sharpening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Standby disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit config menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Theory of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Processes and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrophotography process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Development unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fusing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Drive system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper feeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cassette paper feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Multipurpose feeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Registration unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Belt unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Belt up/down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expansion paper feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Purpose: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Values: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearing paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250 Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241244 Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249 Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . High-capacity feeder (HCF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper feed and separation mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Registration operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray up/down mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray up condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray down condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Size detection mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Residual paper detection mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper end detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-20 3-20 3-20 3-20 3-20 3-21 3-21 3-21 3-21 3-21 3-21 3-21 3-22 3-22 3-22 3-22 3-22 3-22 3-22 3-23 3-23 3-23 3-23 3-23 3-24 3-24 3-24 3-24 3-25 3-25 3-26 3-28 3-29 3-29 3-30 3-30 3-31 3-31 3-32 3-32 3-32 3-33 3-33 3-33 3-34 3-34 3-36 3-37 3-37 3-38 3-38 3-38 3-39 3-40 3-40 3-41 3-42 3-42

Table of contents

vii

5056-XXX

Maintenance Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-43 DIP switch specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-43 Finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-44 Finisher cross section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45 Electrical parts function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45 Paper feed mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46 Straight paper path (exit paper to upper tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46 Path select gate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46 Inverting paper path (exit paper to lower tray through accumulator) . . . . . . . . . . . . . . . . . . . . .3-47 Accumulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-47 Paper registration sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-48 Punch unit driving sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-48 Jogging / offset mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-49 Jogging sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-49 Offsetting sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-49 Detection of fixed position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-49 Stapling mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-50 Elevator sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-51 Finisher installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-52 Attaching the docking plate and guide rail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-52 Combining the finisher and stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-54 Attaching the bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-58 Aligning the finisher and printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-59 Lowering or raising the finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-60 Aligning the sides of the finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-62 Aligning the top of the finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-63 Adjusting the wheels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-64 Attaching the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-65 Interface cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-66 Power cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-67 Hole punch adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-69

Repair information

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4-1

Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1 Service precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1 RIP board/operator panel replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2 Handling printed circuit boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2 Transportation/storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2 Replacement: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2 Inspection: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2 Check finisher alignment when moving or servicing the finisher . . . . . . . . . . . . . . . . . . . . . . . . .4-3 Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 High-capacity paper feed timing belt adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 Adjustments and procedures following parts replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6 Cover, top removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6 Front door / operator panel removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7 Cover, front left removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8 Cover, rear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9 Cover, solenoid removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9 Cover, left side removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9 Cover, right side removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10 Cover, RIP board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11 Tray, paper exit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12 Belt up/down clutch removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12 Cassette guide removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13 CK1 daughter board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13 CK2 daughter board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13 Connector, duplex unit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14

viii Service Manual

5056-XXX

Paper tray lift motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Density sensor removal/Separation fingers removal/Sensor cleaner removal . . . . . . . . . . . . . Drive gear unit sensor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electronic box removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Face up paper exit assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front cover open switch actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fuser removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gear cover removal/Multipurpose feeder frame assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . High voltage power supply board (HVPS) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED printhead removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Eraser removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lock handle assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Main drive unit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Main unit fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Motor drive board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Multipurpose feeder paper present sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Multipurpose feeder tray removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper feed unit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper-feed rollers removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paperpath maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper carrying frame removal / roll removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Registration frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Registration clutch removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Registration sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .............................................................................. Relay roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Face down guide assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Face down exit roll removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power supply 1 removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power supply 2 removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power switch removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer controller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printhead controller board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Left slide rail removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RIP box removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stay arm removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sub-frame removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sub frame F1, sub frame F2 removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Temperature/humidity sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Top unit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer belt removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Turn guide cover sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Upper fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expansion feeder removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Turn guide door removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expansion feeder controller board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Size sensor board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stepper motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper feed assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper tray lift motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expansion feeder turn guide door sensor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . .

4-14 4-15 4-15 4-16 4-17 4-17 4-18 4-19 4-20 4-20 4-21 4-22 4-23 4-25 4-25 4-25 4-26 4-26 4-28 4-28 4-29 4-30 4-30 4-30 4-30 4-31 4-32 4-32 4-35 4-36 4-37 4-37 4-38 4-39 4-39 4-40 4-40 4-41 4-42 4-42 4-43 4-43 4-47 4-47 4-49 4-49 4-49 4-49 4-50 4-51 4-52 4-52

Table of contents

ix

5056-XXX

Duplex removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-53 Duplex unit separation removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-53 Duplex unit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-54 Duplex timing belt removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-54 Duplex pressure roller and solenoid removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-55 Duplex feed roller and solenoid removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-55 Duplex side fence motor assembly/side fence removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-56 Duplex paper carrying motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-57 High-capacity feeder (HCF) removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-58 HCF covers removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-58 HCF call roller, paper feed roller, reverse roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-59 HCF pickup solenoid removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-59 HCF paper end sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-60 HCF paper size sensors (1, 2) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-60 HCF tray motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-61 HCF paper level sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-62 HCF power supply removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-62 Finisher removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-63 External covers removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-63 Finisher control board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-64 Elevator motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-65 Feed motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-65 Hole punch removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-66 Inverter paper exit discharge brush removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-67 Inverter paper exit roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-67 Jogging unit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-68 Path select gate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-69 Patting roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-70 Power supply removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-72 Registration roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-73 Registration roller clutch removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-73 Stack area discharge brush removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-74 Staple unit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-74 Straight paper exit discharge brush removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-75 Straight paper exit roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-75 Timing belts 1 and 2 removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-77 Tractor belt removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-78 Tractor drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-79

Locations

...............................................................................

5-1

Covers diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1 Major parts diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2 Sensor and switch locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3 Component locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4 Printer controller board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5 Printer controller board connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6 Printhead controller board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7 Printhead controller board connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8 CK1 board connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9 CK2 board connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10 RIP board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11 RIP board connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11 LVPS 1 board connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-12 LVPS 2 board connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-13 High voltage power supply board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14 Sensor board connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14 Expansion paper feeder controller board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-15 Duplex unit controller board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16 Motor drive board connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16

x Service Manual

5056-XXX

Size sensor board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper feed actuators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper feed roller clutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . High-capacity feeder (HCF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . High-capacity paper feed configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical parts layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Driving parts layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Finisher locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-17 5-18 5-18 5-19 5-19 5-20 5-20 5-21

Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Maintenance kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper path maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Periodic maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lubricants and cleaners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 6-1 6-2 6-2

Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Assembly 1: Covers 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Assembly 2: Covers 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4 Assembly 3: Covers 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5 Assembly 4: Covers 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6 Assembly 5: Covers 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7 Assembly 6: Upper unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8 Assembly 7: Paper feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10 Assembly 8: Base 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12 Assembly 9: Base 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14 Assembly 10: Electrical A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16 Assembly 11: Electrical B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20 Assembly 12: RIP board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22 Assembly 13: Fuser unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-23 Assembly 14: Cassette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24 Assembly 15: Expansion feeder 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26 Assembly 16: Expansion feeder 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28 Assembly 17: Duplex unit 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30 Assembly 18: Duplex Unit 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-31 Assembly 19: Duplex unit 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32 Assembly 20: High-capacity feeder 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-34 Assembly 21: High-capacity feeder 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-36 Assembly 22: High-capacity feeder 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38 Assembly 23: High-capacity feeder 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-40 Assembly 24: High-capacity feeder 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42 Assembly 25: High-capacity feeder 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-44 Assembly 26: Finisher covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-46 Assembly 27: Finisher frame. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-48 Assembly 28: Finisher feed 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-50 Assembly 29: Finisher feed 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-52 Assembly 30: Finisher elevator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-53 Assembly 31: Finisher electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-54 Assembly 32: Finisher docking 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-55 Assembly 33: Finisher docking 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-56 Assembly 34: Miscellaneous/options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-57 Assembly 35: Parts packets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-58 Assembly 36: Finisher parts packet P/N 56P9480 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-63

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1 Part number index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-7

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Notices and safety information Laser notice

The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770-795 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.

Laser
Der Drucker erfllt gem amtlicher Besttigung der USA die Anforderungen der Bestimmung DHHS (Department of Health and Human Services) 21 CFR Teil J fr Laserprodukte der Klasse I (1). In anderen Lndern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International Electrotechnical Commission) 60825-1 gem amtlicher Besttigung erfllt. Laserprodukte der Klasse I gelten als unschdlich. Im Inneren des Druckers befindet sich ein Laser der Klasse IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen der Lnge 770-795 Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, da im Normalbetrieb, bei der Wartung durch den Benutzer oder bei ordnungsgemer Wartung durch den Kundendienst Laserbestrahlung, die Klasse I bersteigen wrde, Menschen keinesfalls erreicht.

Avis relatif lutilisation de laser

Pour les Etats-Unis : cette imprimante est certifie conforme aux provisions DHHS 21 CFR alina J concernant les produits laser de Classe I (1). Pour les autres pays : cette imprimante rpond aux normes IEC 60825-1 relatives aux produits laser de Classe I. Les produits laser de Classe I sont considrs comme des produits non dangereux. Cette imprimante est quipe dun laser de Classe IIIb (3b) (arsniure de gallium dune puissance nominale de 5 milliwatts) mettant sur des longueurs donde comprises entre 770 et 795 nanomtres. Limprimante et son systme laser sont conus pour impossible, dans des conditions normales dutilisation, dentretien par lutilisateur ou de rvision, lexposition des rayonnements laser suprieurs des rayonnements de Classe I .

Avvertenze sui prodotti laser

Questa stampante certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825-1. I prodotti laser di classe non sono considerati pericolosi. La stampante contiene al suo interno un laser di classe IIIb (3b) allarseniuro di gallio della potenza di 5mW che opera sulla lunghezza donda compresa tra 770 e 795 nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante, durante il normale funzionamento, le operazioni di servizio o quelle di assistenza tecnica, non ricevano radiazioni laser superiori al livello della classe 1.

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Avisos sobre el lser

Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos lser de Clase I (1) establecidos en el subcaptulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en los dems pases, rene todas las condiciones expuestas en la norma IEC 60825-1 para productos lser de Clase I (1). Los productos lser de Clase I no se consideran peligrosos. La impresora contiene en su interior un lser de Clase IIIb (3b) de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nanmetros. El sistema lser y la impresora estn diseados de forma que ninguna persona pueda verse afectada por ningn tipo de radiacin lser superior al nivel de la Clase I durante su uso normal, el mantenimiento realizado por el usuario o cualquier otra situacin de servicio tcnico.

Declarao sobre Laser

A impressora est certificada nos E.U.A. em conformidade com os requisitos da regulamentao DHHS 21 CFR Subcaptulo J para a Classe I (1) de produtos laser. Em outros locais, est certificada como um produto laser da Classe I, em conformidade com os requisitos da norma IEC 60825-1. Os produtos laser da Classe I no so considerados perigosos. Internamente, a impressora contm um produto laser da Classe IIIb (3b), designado laser de arseneto de potssio, de 5 milliwatts, operando numa faixa de comprimento de onda entre 770 e 795 nanmetros. O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiao laser superior a um nvel de Classe I durante a operao normal, a manuteno feita pelo utilizador ou condies de assistncia prescritas.

Laserinformatie
De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825-1. Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met een golflengte van 770-795 nanometer. Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of reparatie conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1.

Lasermeddelelse
Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 60825-1. Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der nominelt er en 5 milliwatt galliumarsenid laser, som arbejder p blgelngdeomrdet 770-795 nanometer. Lasersystemet og printeren er udformet sledes, at mennesker aldrig udsttes for en laserstrling over Klasse I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser.

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Huomautus laserlaitteesta
Tm kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J -mrityksen mukainen ja muualla luokan I laserlaitteiden IEC 60825-1 -mrityksen mukainen. Luokan I laserlaitteiden ei katsota olevan vaarallisia kyttjlle. Kirjoittimessa on sisinen luokan IIIb (3b) 5 milliwatin galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometri. Laserjrjestelm ja kirjoitin on suunniteltu siten, ett kyttj ei altistu luokan I mrityksi voimakkaammalle steilylle kirjoittimen normaalin toiminnan, kyttjn tekemien huoltotoimien tai muiden huoltotoimien yhteydess. VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina nkymttmlle lasersteilylle. l katso steeseen. VARNING! Osynlig laserstrlning nr denna del r ppnad och sprren r urkopplad. Betrakta ej strlen.

Laser-notis
Denna skrivare r i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J fr laserprodukter av Klass I (1). I andra lnder uppfyller skrivaren kraven fr laserprodukter av Klass I enligt kraven i IEC 60825-1. Laserprodukter i Klass I anses ej hlsovdliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som bestr av en laserenhet av gallium-arsenid p 5 milliwatt som arbetar i vglngdsomrdet 770-795 nanometer. Lasersystemet och skrivaren r utformade s att det aldrig finns risk fr att ngon person utstts fr laserstrlning ver Klass I-niv vid normal anvndning, underhll som utfrs av anvndaren eller annan freskriven servicetgrd.

Laser-melding
Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC 60825-1. Klasse I-laserprodukter er ikke betrakte som farlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som bestr av en gallium-arsenlaserenhet som avgir strling i blgelengdeomrdet 770-795 nanometer. Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstrling ut over klasse I-niv under vanlig bruk, vedlikehold som utfres av brukeren, eller foreskrevne serviceoperasjoner.

Avs sobre el Lser

Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat J, pels productes lser de classe I (1), i segons ha estat certificat en altres llocs, s un producte lser de classe I que compleix els requisits dIEC 60825-1. Els productes lser de classe I no es consideren perillosos. Aquesta impressora cont un lser de classe IIIb (3b) darsenir de gal.li, nominalment de 5 mil.liwats, i funciona a la regi de longitud dona de 770-795 nanmetres. El sistema lser i la impressora han sigut concebuts de manera que mai hi hagi exposici a la radiaci lser per sobre dun nivell de classe I durant una operaci normal, durant les tasques de manteniment dusuari ni durant els serveis que satisfacin les condicions prescrites.

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Safety information
The safety of this product is based on testing and approvals of the original design and specific
components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others. There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product. Professional service personnel should understand this and take necessary precautions. CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.

Consignes de scurit
La scurit de ce produit repose sur des tests et des
agrations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune responsabilit concernant la scurit en cas d'utilisation de pices de rechange non agres. Les consignes d'entretien et de rparation de ce produit s'adressent uniquement un personnel de maintenance qualifi. Le dmontage et l'entretien de ce produit pouvant prsenter certains risques lectriques, le personnel d'entretien qualifi devra prendre toutes les prcautions ncessaires. ATTENTION : Ce symbole indique la prsence d'une tension dangereuse dans la partie du produit sur laquelle vous travaillez. Dbranchez le produit avant de commencer ou faites preuve de vigilance si l'excution de la tche exige que le produit reste sous tension.

Norme di sicurezza
La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti
specifici. Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti. Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato. Durante lo smontaggio e la manutenzione di questo prodotto, il rischio di subire scosse elettriche e danni alla persona pi elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie. ATTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell'area del prodotto. Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l'intervento.

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Sicherheitshinweise
Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprnglichen Modells und
bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung fr die Sicherheit bernommen. Die Wartungsinformationen fr dieses Produkt sind ausschlielich fr die Verwendung durch einen Wartungsfachmann bestimmt. Whrend des Auseinandernehmens und der Wartung des Gerts besteht ein zustzliches Risiko eines elektrischen Schlags und krperlicher Verletzung. Das zustndige Fachpersonal sollte entsprechende Vorsichtsmanahmen treffen. ACHTUNG: Dieses Symbol weist auf eine gefhrliche elektrische Spannung hin, die in diesem Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gert den Netzstecker des Gerts, bzw. arbeiten Sie mit groer Vorsicht, wenn das Produkt fr die Ausfhrung der Arbeiten an den Strom angeschlossen sein mu.

Pautas de Seguridad
La seguridad de este producto se basa en pruebas y aprobaciones del diseo original y componentes
especficos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas. La informacin sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento. Existe mayor riesgo de descarga elctrica y de daos personales durante el desmontaje y la reparacin de la mquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias. PRECAUCIN: este smbolo indica que el voltaje de la parte del equipo con la que est trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para trabajar con l, debe conectarlo.

Informaes de Segurana
A segurana deste produto baseia-se em testes e aprovaes do modelo original e de componentes
especficos. O fabricante no responsvel pela segunrana, no caso de uso de peas de substituio no autorizadas. As informaes de segurana relativas a este produto destinam-se a profissionais destes servios e no devem ser utilizadas por outras pessoas. Risco de choques elctricos e ferimentos graves durante a desmontagem e manuteno deste produto. Os profissionais destes servios devem estar avisados deste facto e tomar os cuidados necessrios. CUIDADO: Quando vir este smbolo, existe a possvel presena de uma potencial tenso perigosa na zona do produto em que est a trabalhar. Antes de comear, desligue o produto da tomada elctrica ou seja cuidadoso caso o produto tenha de estar ligado corrente elctrica para realizar a tarefa necessria.

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Informaci de Seguretat
La seguretat d'aquest producte es basa en l'avaluaci i aprovaci del disseny original i els components
especfics. El fabricant no es fa responsable de les qestions de seguretat si s'utilitzen peces de recanvi no autoritzades. La informaci pel manteniment daquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui. El risc de xoc elctric i de danys personals pot augmentar durant el procs de desmuntatge i de servei daquest producte. El personal professional ha destar-ne assabentat i prendre les mesures convenients. PRECAUCI: aquest smbol indica que el voltatge de la part de l'equip amb la qual esteu treballant s perills. Abans de comenar, desendolleu l'equip o extremeu les precaucions si, per treballar amb l'equip, l'heu de connectar.

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Preface
This manual contains maintenance procedures for service personnel. It is divided into the following chapters:

1. General information contains a general description of the printer and the maintenance approach used to 2. 3. 4. 5. 6. 7.
repair it. Special tools and test equipment are listed, as well as general environmental and safety instructions. Diagnostic information contains an error indicator table, symptom tables, and service checks used to isolate failing field replaceable units (FRUs). Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems. Repair information provides instructions for making printer adjustments and removing and installing FRUs. Connector locations uses illustrations to identify the connector locations and test points on the printer. Preventive maintenance contains the lubrication specifications and recommendations to prevent problems. Parts catalog contains illustrations and part numbers for individual FRUs.

Definitions
Note: A note provides additional information. Warning: A warning identifies something that might damage the product hardware or software. CAUTION: A caution identifies something that might cause a servicer harm. CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.

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1. General information Overview

The LexmarkTM C920 is a high-speed, wide-format color LED electrophotographic printer with superior print quality for high-volume printing.

Resolution
600 x 600 dpi 2400 image quality

Model differences
5056-000 C920 (base) 28/36 ppm engine USB/parallel USB/Ethernet Memory (MB) Options available 550-sheet drawer Duplex Hard disk Staple and punch finisher w/ stand Printer cabinet
1 1

5056-010 C920n X X X 256

5056-030 C920dn X X X 256

5056-030 C920dtn X x X 512 X

X X 256

All the options shown in the table are available for all C920 models

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Options and features

Compatibility
The Lexmark C920 color printer supports only Lexmark C920 paper-handling options. The Lexmark C920 media options include:

550-sheet optional drawercan be installed beneath the printer to offer an added input source which
holds approximately 550 sheets of 20 lb paper. Multiple optional drawers are supported simultaneously (up to four drawers). For capacity estimates on other media types, see Media Support. 2x550-sheet drawer with printer standsupports A3, A4, JIS-B4, letter, legal, and tabloid (11x17) sizes. Only paper (1632 lb or 60120 g/m2) may be used from the two trays in this drawer. Includes two 550sheet trays. Duplex unitoffers two-sided printing capability for the Lexmark C920. The duplex option may be installed by the customer on the left side of the printer, or may be shipped inside the printer (dn and dtn models). Duplex does not support card stock, transparencies, labels, or envelopes. For media weights supported by the duplex unit, see Media Support. High-capacity feederprovides an additional input tray (tray 3 or 5, depending on the configuration) with a total capacity of 3000 sheets, 20 lb (75 g/m2) A4/letter, plain paper). The Lexmark C920 optional highcapacity feeder is installed by the customer to the right side of the printer. The input trays support sensing for size (see supported sizes below), tray low, and tray empty. Characteristics Capacity3000 sheets, 20 lb (75 g/m2) plain paper Media type supportpaper bond Sizes supported (with auto size sensing)A4 and letter, 1628 lb (60-105 g/m2) Card stock, transparency, labels, or envelopes are not supported. The HCF requires its own line cord Finisher offers stapling, hole punching, offset stacking, and an additional output bin. Two models are available. 3- or 4-hole left-edge hole punching is available. The single staple position is the upper left corner. The finisher can support up to 1,100 sheets of unstapled, un-punched media. For stapled media, the output bin supports up to 30 stapled sets or 1,000 sheets. The stapler can staple a maximum of 30 sheets per set. Each printer can support a single finisher.

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Technical specifications
Toner darkness
Toner darkness settings offer five user-selectable settings to balance print darkness and toner savings. The higher the setting, the darker the print. Within the range of print darkness settings, up to 50% toner savings can be realized from the factory default setting of 4. The toner darkness setting is available through the operator panel under the Print Quality menu. Available in PostScript and PCL/XL jobs.

Color correction settings

There are three color correction settings to provide flexibility in choosing the type of color correction to be applied when printing a file.

Auto (default) applies different color correction to each object on the printed page depending upon the
type of object (text, graphics or image), and how the color for each object is specified.

Manual allows users to customize color correction output from the operator panel. Setting selectable
from the driver.

Off no color correction is implemented.

Physical specifications and weight

Description Printer dimensions Lexmark C920 Lexmark C920n Lexmark C920dn Lexmark C920dtn Paper options Duplex option 550-sheet drawer High-capacity feeder, 3000-sheet Staple Punch finisher (with stand) Furniture Printer cabinet Printer base 20.4 in. (517 mm) 10.2 in. (260 mm) 26.6 in. (675 mm) 26.6 in. (675 mm) 23.6 in. (598 mm) 21.6 in. (547 mm) 57.5 lb (26.0 kg) 33.0 lb (15.0 kg) 23.8 in. (604 mm) 5.1 in. (129 mm) 25.0 in. (635 mm) 41.7 in. (1060 mm) 27.4 in. (695 mm) 22 in. (559 mm) 14.2 in. (360 mm) 19.5 in. (495 mm) 13.8 in. (350 mm) 25.8 in. (655 mm) 20.7 in. (525 mm) 20.5 in. (520 mm) 13.0 lb (5.9 kg) 40.8 lb (18.5 kg) 50.0 lb (22.6 kg) 56.9 lb (25.9 kg) 20.2 in. (512 mm) 20.2 in. (512 mm) 20.2 in. (512 mm) 25.2 in. (641 mm) 27.4 in. (695 mm) 27.4 in. (695 mm) 27.4 in. (695 mm) 27.4 in. (695 mm) 28 in. (705 mm) 28 in. (705 mm) 28 in. (705 mm) 28 in. (705 mm) 177.1 lb (80.5 kg) 177.1 lb (80.5 kg) 190.2 lb (86.4 kg) 231 lb (104.9 kg) Height Width Depth Weight

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Print speed and performance

Media size Standard tray (ppm) (mono1/color) High-capacity feeder (ppm) (mono1/color) Multipurpose feeder (ppm) (mono1/color)

Simplex printing (pages per minute) Letter - LEF Letter - SEF Ledger - SEF Legal - SEF A3 - SEF A4 - LEF A4 - SEF A5 - LEF A5 - SEF B4 - SEF B5 - LEF B5 - SEF Transparencies - LEF Vinyl - LEF Card stock - LEF Envelopes - LEF Paper labels Duplex printing (sides per minute) Letter - LEF Letter - SEF Ledger - SEF Legal - SEF A3 - SEF A4 - LEF A4 - SEF A5 - SEF A5/Exec - LEF B4 - SEF B5 - SEF B5 - LEF Transparencies - LEF Vinyl - LEF Card stock - LEF Envelopes - LEF Paper labels
1 This

36/32 N/S 20/17 23/20 20/17 36/32 N/S N/S N/S 22/20 41/36 31/27 22/12 N/S N/S N/S 22 21/19 15/13 12/11 14/12 12/11 21/19 15/13 21/19 23/20 13/12 20/17 22/20 N/S N/S N/S N/S N/S

36/32 N/S N/S N/S N/S 36/32 N/S N/S N/S N/S N/S N/S N/S N/S N/S N/S N/S 21/19 N/S N/S N/S 21/19

36/32 28/25 20/17 23/20 20/17 36/32 27/23 49/43 36/32 22/20 41/36 31/27 22/12 13 11 11 22 21/19 15/13 12/11 14/12 12/11 21/19 15/13 21/19

N/S N/S N/S N/S N/S N/S N/S N/S

23/20 13/12 20/17 22/20 N/S N/S N/S N/S N/S

rating assumes this printer is set to black and white mode.

LEF - Long edge feed SEF - Short edge feed

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Performance
The Lexmark C920 printer supports the speeds previously listed. Performance depends on:

Interface to the host (USB, serial, parallel, network) Host system and application Page complexity and content Certain printer options installed or selected Printer memory Media size and type

Time to first print

Simplex printing from any tray is rated at 9.5 seconds mono and 13.5 seconds color. Mode Power On Power Saver Power Saver Power Saver QuckStart QuckStart off QuckStart on QuckStart off QuckStart on Standby1 N/A2 Off2 On On Warm-up (seconds) 145 120 120 0

Processor
1 GHz Motorola MC7447A

Duty cycle
Maximum duty cycle200,000 pages True continuous duty cycle10,000 pages Lifetime maximum duty cycle1.5 million pages
Note: Based on one month usage.

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Printer memory
Memory configuration
DRAM memory Lexmark C920 (base) Lexmark C920n Lexmark C920dn Lexmark C920dtn Standard 256 MB 256 MB 256 MB 512 MB Maximum 1024 MB 1024 MB 1024 MB 1024 MB

Available memory options 128, 256, and 512 MB DIMMS are available from Lexmark. 32 and 64 MB flash DIMMS are available from Lexmark. Memory and expansion slots
There is one slot available for memory expansion. DDR-DRAM and Flash memory options are interchangeable within any of the memory slots available on the Lexmark C920 system board. However, only one Flash memory option is recognized at a time. If multiple Flash memory options are installed, the system recognizes the largest one. There is a USB port on the operator panel for printing PDF print jobs. The USB port only works with certain USB 1.1 thumb drives.

Resident fonts
Emulation PCL 6 PostScript PPDS Scalable Fonts 89 158 39 Bitmapped fonts 2 0 5

For a listing of specific fonts, visit www.lexmark.com. There are 83 symbol sets in the PCL 6 emulation to support all the languages that use these characters. Not all symbol sets are supported by all fonts. Refer to the Technical Reference or use the printer operator panel to find which symbol sets are supported by each font. Support for the euro currency character is included in all applicable fonts for both PostScript and PCL emulations. Twelve PCL symbol sets support the euro character, including all seven Windows symbol sets. Additional fonts can be downloaded to the printer RAM, optional Flash DIMM, or hard disk. PCL emulation supports both scalable and bitmapped downloadable fonts. PostScript emulation supports only downloadable scalable fonts.

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Paper and media specifications

Sources and capacities Input sources Number of standard sources Optional input drawers High-capacity feeder Maximum number of input sources Input capacities (sheets) Standard Primary tray Second tray Multipurpose tray Total standard capacity Optional 500-sheet drawer High-capacity feeder Maximum additional drawers Maximum input capacity (without high-capacity feeder) Maximum input capacity with high-capacity feeder Output destination Number (standard) Output capacities sheets Standard output bin Face-up bin Optional Finisher Maximum output capacity Other Duplex unit Note: Only 1 high-capacity feeder is supported for each model. Only 1 finisher is supported for each model. Standard Standard 1,000 1,650 1,000 1,650 1,000 1,650 1,000 1,650 550 100 550 100 550 100 550 100 1 1 1 1 550 3,000 3 2,300 550 3,000 3 2,300 550 3,000 3 2,300 550 3,000 2 2,300 550 N/A 100 650 550 N/A 100 650 550 N/A 100 650 550 550 100 1,200 2 3 1 6 2 3 1 6 2 3 1 6 3 2 1 6 Lexmark C920 Lexmark C920n Lexmark C920dn Lexmark C920dtn

5,300

5,300

5,300

5,300

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Media size supported

Input
500-sheet input A48.27 x 11.7 in. (210 x 297 mm) A55.83 x 8.27 in. (148 x 210 mm JIS-B57.17 x 10.23 in. (182 x 257 mm) JIS-B44.34 x 10.1 in. (364 x 252 mm) Letter8.5 x 11 in. (216 x 279 mm) Legal8.5 x 14 in. (216 x 256 mm) Executive7.25 x 10.5 in. (184 x 267 mm) Tabloid11 x 17 in. (279.4 x 431.8 mm) 12 x 18 in. (305 x 457 mm) Lexmark C912 only A311.69 x 16.54 in. (297 x 420 mm) Universal1,2 69.85 x 127mm to 229 x 355.6mm (2.75 x 5in to 9.01 x 14 in) 148 x 182mm to 215.9 x 355.6mm (5.83 x 7.17in to 8.5 x 14in) Banner 297mm x 914mm 297mm x 1219mm 7 Envelope3.875 x 7.5 in. (98 mm x 191 mm) 9 Envelope3.875 x 8.9 in. (98 x 225.4 mm) 10 Envelope4.125 x 9.5 in. (105 x 241 mm) DL Envelope4.33 x 8.66 in. (110 x 220 mm) C4 Envelope9 x 12.75 in. (229 x 324 mm) C5 Envelope6.38 x 9.01 in. (162 x 229 mm) B5 Envelope6.93 x 9.84 in. (176 x 250 mm) Other Envelope4 11.69 x 11.69 in. (297 to 297 mm) X X X X X X X X X X X X X X X3 X3 X3 X3 X X X X X X X Multipurpose feeder X X X X X X X X X X X High-capacity feeder X Duplex X X X X X X X X X X

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500-sheet input Media type Paper Card stock Transparencies Envelopes Glossy paper Paper labels Vinyl labels X X

Multipurpose feeder

High-capacity feeder

Duplex

X X X5 X X6 X
7

1 When universal is selected, the page is formatted for 215.9 X 355.6mm (8.5 x 14 in). 2 Narrow media should be loaded with the length in the feed direction (portrait). 3 A5 paper(148 x 210 mm / 5.83 x 8.27 in) is the smallest paper the C920 can duplex. 4 When other envelope is selected, the page is formatted for 215.9 x 355.6 (8.5 x 14 in) unless a size is specified by the software application.

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Output
Standard output A48.27 x 11.7 in. (210 x 297 mm) A55.83 x 8.27 in. (148 x 210 mm JIS-B57.17 x 10.23 in. (182 x 257mm) JIS-B414.34 x 10.1 in. (364 x 252 mm) Letter8.5 x 11 in. (216 x 279 mm) Legal8.5 x 14 in. (216 x 256 mm) Executive7.25 x 10.5 in. (184 x 267 mm) Tabloid11 x 17 in. (279.4 x 431.8 mm) 12 x 18 in. (305 x 457 mm) Lexmark C912 only A311.69 x 16.54 in. (297 x 420 mm) Universal 69.85 x 127mm to 229 x 355.6mm (2.75 x 5in to 9.01 x 14 in) 148 x 182mm to 215.9 x 355.6mm (5.83 x 7.17in to 8.5 x 14in) Banner 297mm x 914mm 297mm x 1219mm 7 Envelope3.875 x 7.5 in. (98 x 191 mm) 9 Envelope3.875 x 8.9 in. (98 x 225.4 mm) 10 Envelope4.125 x 9.5 in. (105 x 241 mm) DL Envelope4.33 x 8.66 in. (110 x 220 mm) C4 Envelope9 x 12.75 in. (229 x 324 mm) C5 Envelope6.38 x 9.01 in. (162 x 229 mm) B5 Envelope6.93 x 9.84 in. (176 x 250 mm) Other Envelope411.69 x 11.69 in. (297 to 297 mm) X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X Bin 1 X X X X X X X X X Finisher Bin 1 Finisher Bin 2 X X X X X X X X X X X

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Standard output Media type Paper Card stock Transparencies Envelopes Glossy paper Paper labels Vinyl labels X X X X

Bin 1

Finisher Bin 1 Finisher Bin 2

X X X X X X X

X X X X X X

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Input media types and weights

Standard tray Media Type GSM Paper Specialty paper Card stock Transparency Labels Labels Envelopes Xerographic or business Glossy laser Index bristol Professional color laser Vinyl Paper Sulfite, wood-free Up to 100% cotton 60105 106 120 121 216 175 N/S 180 N/S Lb bond 1628 2932 33102 47 N/S 48 GSM 60105 N/S 121 216 175 300 180 10 Lb bond 1628 N/S 33102 47 N/A 48 10 GSM 60105 Lb bond 1628 Multipurpose feeder High capacity feeder

N/S N/S N/S N/S N/S N/S

N/S = not supported N/A = Not applicable Note: The duplex option supports the same weights and types as the printer except for transparencies, envelopes, labels, and paper less than 75 GSM (20 lb bond), or greater than 105 GSM (28 lb bond). 100% cotton content maximum weight is 90 GSM (24 lb). 105 GSM (28 lb) bond envelopes are limited to 25% cotton content. Refer to card stock + label guide for media guidelines.

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Input capacity by media and source

Media 500-Sheet trays Plain paper (letter, A4, legal, tabloid, A3) Plain paper (letter, A4, legal, tabloid, A3) Plain paper (letter, A4, legal, tabloid, A3) Glossy paper Card stock Card stock Transparencies (tray 1 only) Paper labels (tray 1 only) Multipurpose feeder Plain paper (letter, A4, legal, tabloid, A3) Plain paper (letter, A4, legal, tabloid, A3) Plain paper (letter, A4, legal, tabloid, A3) Transparencies Card stock Card stock Paper labels Vinyl labels Glossy paper Banner Banner Envelopes High-capacity feeder Plain paper (letter, A4, legal, tabloid, A3) Note: Performance may vary, and is subject to media specifications and printer operating environment. At ambient environment. All media is letter/A4, unless otherwise noted. All lb weights are stated in bond, unless otherwise noted. All paper (including legal, tabloid, and A3) with weights less than 24 lb (90 g/m2) holds a maximum of 550 sheets. Refer to Card Stock +Label Guide for media guidelines. 12.5 in. (317 mm) 3,000 sheets 2024 lb (75-90 g/m2) 1.5 in. (40 mm) 0.4 in. (11 mm) 0.2 in. (7 mm) 0.8 in. (21 mm) 0.2 in. (7 mm) 0.4 in (11 mm) 0.4 in. (11 mm) 100 sheets 1620 lb (6075 g/m2) 100 sheets 2024 lb (7590 g/m2) 100 sheets 2428 lb (90105 g/m2) 50 sheets 47 lb (147 g/m2) 50 sheets 3344 lb (121165 g/m2) 45 sheets 102 lb (165216 g/m2) 55 sheets 48 lb (180 g/m2) 55 sheets (300 g/m2) 360 sheets 2932 lb (106120 g/m2) 100 sheets 24 lb (90 g/m2) 50 sheets 44 lb 165 g/m2) 10 envelopes 0.8 in. (20 mm) 1.5 in. (40 mm) 1.5 in. (40 mm) 2.2 in. (56 mm) 550 sheets 1620 lb (6075 g/m2) 550 sheets 2024 lb (7590 g/m2) 550 sheets 2428 lb (90105 g/m2) 360 sheets 2932 lb (106120 g/m2) 200 sheets 3344 lb (121165 g/m2) 150 sheets 102 lb (165216 g/m2) 150 sheets 47 lb (147 g/m2) 200 sheets 48 lb (180 g/m2) Stack height Capacity

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Output capacity by media and source

Media Standard output bin Plain paper Glossy paper Card stock Paper labels Bin 1 (face-up) Plain paper Glossy paper Transparencies Card stock Vinyl labels Paper labels Banner Bin 2staple punch finisher Plain paper 6.0 in. (152 mm) 1,000 sheets 20 lb (75 g/m2) 1 sheet 50 sheets 30 sheets Varies 100 sheets 300 sheets Varies 550 sheets Stack heights Capacity

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Media guidelines
Paper
Following are media guidelines for successful printing:

Rough, highly textured, limp, or pre-curled papers will result in lower print quality and more frequent paper
feed failures.

Colored papers, treated and preprinted papers, letterhead, and labels must be able to withstand 446 F
(230 C) fusing temperature.

Preprinted forms and letterhead should be selected using guidelines found in the printer User's Guide. The
chemical process used in preprinting may render some papers unsuitable.

Unsuitable papers include multipart forms and documents; chemically treated papers; coated, synthetic,
and thermal papers; and preprinted papers requiring a high degree of registration.

Recycled paper less than 20 lb (75 g/m2) may cause unacceptable results. Envelopes Envelopes should be fed long edge first, with flap trailing. When the finisher is attached, only long-edge fed envelopes wider than 5.8 in. (148 mm) feed direction
dimension may be used. To print smaller envelopes, the finisher must be undocked during the job.

If envelope wrinkling occurs, refer to the User's Guide for correct weight, type, loading, and stacking of
envelopes.

All envelopes should be new, unused, and without package damage. Envelopes with excessive curl or twist exceeding 0.12 in. (6 mm), stuck together, with bent corners or
nicked edges, or those that interlock should not be used.

Minimum weight: 24 lb (90 g/m2) The following envelopes should not be used: Envelopes with windows, holes, perforations, cutouts, deep embossing or package damage. Envelopes with metal clasps, string ties, or metal folding bars. Envelopes with exposed flap adhesive when the flap is in the closed position. Transparencies
Use letter (p/n 12A5940) or A4 (p/n 12A5941) only

Labels
Labels should be selected using guidelines found in the User's Guide or the Card Stock + Label Guide, and tested for acceptability.

Lexmark glossy paper Use letter (p/n 12A5950) or A4 (p/n 12A5951) only. Glossy paper is only supported from tray 1 and the multipurpose feeder.

Print area
Printable area for the printer is to within 0.16 in. (4.0 mm) of all edges of the media (except envelopes). Information placed outside this specified printable area will not print.

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Connectivity
Standard
Optional internal local connection.

Network connections
Internal network connections
Standard ethernet and MarkNet compatibility

Data streams

PCL 6 Emulation PostScript 3 Emulation PPDS Migration Tool PDF

Operating systems
Windows 95 (OSR2), Windows 98, Windows Me, Windows NT (SP6), Windows 2000 (Professional and Server), Windows XP (Home and Professional), Windows Server 2003, Novell NetWare 3.x, 4.x, 5.x, 6x (including NDS and NPDS support), HP-UX (11.00, 11.11), Sun Solaris(7, 8, 9, 10), IBM AIX (5.1, 5.2, 5.3), SuSE Linux (8.0 and later), Red Hat Enterprise 3.0, Debian 3.0 rev 2, Linspire 4.5, Red Flag 4.0 (Simplified Chinese), Limpus 9.2 (Traditional Chinese).

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Power and electrical specifications

The following table specifies the nominal average power requirements for the standard printer configuration (no options installed). All power levels are shown in watts (W). Maximum current is given in amperes (A).

Power requirements
Average nominal power requirements for the base printer configuration (110 volt). Power levels are shown in watts.

Electrical specifications
Printing states Average power while printing Continuous mono Continuous color Average power while idle Power Saver on Power Saver off Max current while printing 120 V 230 V 11A 6A 11A 6A 11A 6A 11A 6A 11A 6A 13W 125W 14W 125W 15W 125W 15W 125W 15W 125W 400W 290W 400W 290W 410W 300W 410W 300W 410W 300W Base n dn dtn Fully configured

Low voltage models 110 to 127 V at 50 to 60 hertz (Hz) nominal 99 to 135 V, extreme High voltage models 220 to 240 V at 50 to 60 hertz (Hz) nominal 198 to 254 V, extreme
Note: Using a 220 to 110 power converter with the 110 V printer is not recommended.

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Operating clearances
The following clearances are recommended to ensure proper operation. Minimum clearance requirements Top Printer Duplex High Capacity Feeder Finisher Banner Media tray 9 in. 229 mm 9 in. 229 mm 9 in. 229 mm. 9 in. 229 mm. 9 in. 229 mm Left side 13 in. 330 mm 13 in. 330 mm 13 in. 330 mm. 13 in. 330 mm. 13 in. 330 mm Right side 6 in. 153 mm 13 in. 330 mm 30 in. 762 mm 6 in. 153 mm 46 in. 1168 mm Rear 5 in. 127 mm 5 in. 127 mm 5 in. 127 mm 5 in. 127 mm 5 in. 127 mm Front 27 in. 686 mm 27 in. 686 mm 27 in. 686 mm 27 in. 686 mm 27 in. 686 mm

Note: Required clearance is 13 in. (330 mm) without HCF, and 30 in. (762 mm) with HCF.

Environment
Printer temperature and humidity
Environment Operating Air temperature - product operating Air relative humidity Altitude Ambient operating environment Storage Storage temperature printer and supplies Relative humidity Shipping Shipping temperature printer and supplies Relative humidity -5 to 40C (23 to 104F) at 10 to 90% RH 10 to 90% 0 to 35C (32 to 90F) 20 to 80% 10 - 33 C (50 - 91 F) Relative humidity 20 to 80% 0 2300 meters (7,545 ft) 3 to 27C(37-80F) and 35% to 70% RH Specifications

In some cases, performance specifications (such as paper OCF, EP cartridge usage) are specified to be measured at an ambient condition

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Maintenance approach
The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the error code charts, symptom index, and service checks to determine the symptom and repair the failure. The removals in the repair information chapter may help you identify parts.

Printer messages on page 2-5 Symptom table on page 2-3 Service checks on page 2-50 Repair information on page 4-1

After you complete the repair, perform tests as needed to verify the repair. See Diagnostic aids on page 3-1.

Standard inspection and cleaning procedure

Switch off printer power, and disconnect the AC power cord from the electrical outlet. Remove and inspect the photodevelopers and toner cartridges, shielding them from strong light. Inspect the interior of the printer, removing foreign matter such as paper clips, staples, pieces of paper or
transparencies, paper dust, hair, oil, grease, or toner.

Clean the printer interior using a lint-free cloth. Do not use solvents or chemical cleaners to clean the
printer interior.

Use only the specified oil or lubricant on printer parts (some service parts are lubricated at the factory). Inspect and, if necessary, clean all rubber/plastic rolls with a lint-free cloth. Dry the rolls with a lint-free
cloth.

While cleaning, inspect the interior of the printer for damaged wires, loose connections, toner leakage,
loose springs, and damaged or worn parts.

Be sure the printer is on a single, flat, strong table or desk top. Inspect all supplies (OCR, cartridges, photodevelopers/toner cartridges, belts, fuser maintenance kits and
paper sources (cassettes, trays, feeders, duplex drawers, finisher, mailbox trays) for obvious damage and proper installation (paper guides not too tight). Inspect for correct media usage (paper, transparencies, labels). Print demo page. If additional paper sources are installed, print a demo page from each of these (if possible). Note: Failure to print from an additional tray or feeder may imply one or more pins are bent in the mating connector.

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Return parts
Engineering periodically analyzes returned parts for failure modes. Include a printed quality page and a menu page, before and after the repair, and tag any returnable parts with a description of the failure.

Service recommendations
Before leaving the printer, check the following:

Be sure printer is on a flat, level, strong tabletop or level floor. This is very important for color printers that
use belts. Check and set registration as necessary.

Shake all cartridges, and be sure they are correctly installed and fully seated. While the cover is open, wipe any residual toner from the LEDs using a lint-free cloth. If you have serviced the finisher option, and in the process pulled it away from the printer during repair,
ensure that it is properly aligned with the printer.

Tools
The removal and adjustment procedures require the following tools and equipment:

Magnetic tip Phillips screwdrivers, large and small Flat-blade screwdrivers Analog volt ohmmeter (a digital volt ohmmeter may also be used)
When you make voltage readings, always use frame ground unless another ground is specified.

Serial number, configuration ID, and part number

Open the front door. The serial number, configuration ID, and part number are located as shown. The serial number is also on the menu settings page you can print from the Tests Menu.

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Acronyms
ASIC BUD CMYK CPU CRC CRU CSU DIMM DLE DRAM EP EPROM ESD FD FRU FU GHz HCF HCPF HTML HVPS HVU Hz LAN LASER LCD LED LEF LVPS MB MIF MM MPF NVRAM OCF OCR OEM OHP PC PCB PCL PDF PEX PICS PIN PIXEL PJL POR POST PPM PQET RAM Application-specific integrated circuit Belt up down Cyan yellow magenta black Central processing unit Cyclic redundancy check Customer replaceable unit Customer setup Dual inline memory module Downloadable emulator Dynamic random access memory Electrophotographic process Erasable programmable read-only memory Electrostatic discharge Face down Field replaceable unit Face up Gigahertz High capacity feeder High capacity feeder Hypertext markup language High voltage power supply High voltage unit Hertz Local area network Light amplification by stimulated emission of radiation Liquid crystal display Light-emitting diode Long edge feed Low voltage power supply Megabyte Motor interface Millimeter Multipurpose feeder Nonvolatile random access memory Operator correctable failure Oil coating roll Original equipment manufacturer Overhead projector Photo conductor Printed circuit board Printer controller language Portable Document Format Paper exit Problem isolation charts Personal identification number Picture element Printer Job Language Power-on reset Power-on self test Pages per minute Print quality enhancement technology Random access memory

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RFID RH RIP ROM ROS SEF SOL SRAM UPR USB V ac V dc

Radio frequency identification Relative humidity Raster image processor Read only memory Read-only storage Short edge feed Solenoid Static random access memory Used parts replacement Universal serial bus Volts alternating current Volts direct current

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2. Diagnostic information Start

The diagnostic information in this chapter leads you to the failing part. Before you replace an entire assembly, determine if just the defective part is available in the parts catalog. Use the error code tables, symptom table, service checks, and the diagnostic aids chapter to determine the symptom and repair the failure. The removal procedures in the Repair information chapter may help you identify parts. After you complete the repair, perform the appropriate tests to verify the repair. If an error is displayed, locate it in the Service error message tables on page 2-5, the Attendance messages on page 2-30, or the Symptom table on page 2-3, and take the appropriate action. If an error message appears while you are working on the printer, go to the error message table and take the indicated action. Warning: Do not use a RIP board or operator panel from another C920 for diagnosing problems or errors on the printer being serviced. This can damage the machine. CAUTION: Unplug power cord from the printer or electrical outlet before you connect or disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the printer. Disconnect any connections between the printer and PCs peripherals. The printer requires at least two people to lift it safely. Make sure your fingers are not under the printer when you lift or set the printer down. CAUTION: If the printer is kept on, never touch the conductive parts while it is not specifically required. Do not touch the LVPS cards and the motor driver board unless they are properly discharged. Never touch the live parts.

Warning: Warning:

When operating the driving units using the diagnostics or other tools, be sure to keep them covered unless otherwise specified. When operating the driving units using the diagnostics or other tools, never touch the driving units. When operating the driving units using diagnostics or other tools, be sure to follow the procedures in this manual.

CAUTION: Be careful to avoid burns by safely handing hot parts. Warning: Servicers should wear a wrist band or the like to remove static electricity from their body, grounding their body while working. Go to Handling ESD-sensitive parts on page 4-1

Initial check
Before you start troubleshooting, check the following:

Installation environment The power supply line voltage is plus or minus 10% of the rated line voltage. The machine is securely installed on a level surface in a well-ventilated place. The room temperature is between 10 and 32C (50 and 90F) and the relative humidity between 20 and
80%.

Avoid sites generating ammonia gas, high temperature, high humidity (near water faucets, kettles,
humidifiers), cold spaces, near open flames, and dusty areas.

Avoid sites exposed to direct sunlight.

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Print paper checks Use the recommended paper for this printer. Paper dampness. Make a trial print with paper from a newly opened package, and check the result.

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Symptom table
Symptom You cannot print color. Action Make sure the Color Correction menu item is not set to Black & White. Make sure the color print units are completely installed in the printer. Go to Transfer belt up/down service check on page 2-62. Transparencies curl excessively. The printer seems slow to print. Make sure youre using the recommended Lexmark transparencies. Also be sure the paper delivery is set to the rear exit. If you set the Paper Type to Transparency or Card Stock, the printer increases the fuser temperature and slows printing to improve the print quality. After printing on these media, the printer requires additional time to cool the fuser after you select another Paper Type setting (such as Plain Paper or Letterhead). If Printer Usage is set to Maximum Yield, the printer calibrates the print head timing. The printer performs this same calibration each time you turn the printer on and each time you open and close the top cover. Depending on the types of jobs you print, these adjustments may significantly slow print time. If the belt is in the up position for color printing, the printer prints at 30 ppm only. If the printer is in quick print mode, the printer prints at 17ppm until the printer is fully warmed up. You cannot remove paper jammed in the fuser. Open the fuser rollers by operating the fuser pressure relief lever. If you cannot remove the jam, replace the fuser. The jam access panel can also be opened. After letting the fuser cool, unscrew the two thumbscrew and open the access panel. To clear the paper jam messages, you must remove all paper from the printer paper path. Check both inside the printer as well as the paper source you were using. Open and close the front cover, and press Go. If the message does not clear, go to Paper carrying service check on page 2-56. Go to Paper carrying service check on page 2-56. Go to 920 - Fuser ErrorFuser Heater Trouble on page 2-11. Go to Paper carrying service check on page 2-56. Go to Paper carrying service check on page 2-56.

You cannot clear the paper jam message.

Paper jam in pick-up assembly. Fuser failure. No paper pick-up from multipurpose tray. No paper pick-up from upper or lower cassettes. Operator panel does not operate properly.

Registration roller does not rotate. Go to Paper carrying service check on page 2-56. Go to the Diagnostic aids chapter and run the LCD and Button tests. If the tests fail, replace the operator panel. If you still have a problem, replace the RIP controller board. If your machine beeps 5 times and the screen is blank or all diamonds, replace the operator panel. Foggy print Black pages Blank print White spots Poor reproduction Incorrect color image registration Dirt on back of paper Low image density White and black lines and bands Evenly spaced marks on the paper, or a single mark in the same place on every page. Go to Print quality problems on page 2-63.

Go to Transfer belt up/down service check on page 2-62.

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Symptom Poor fusing. Toner scatter on front or back of paper.

Action Go to 920 - Fuser ErrorFuser Heater Trouble on page 2-11. Check the following: Excessive toner buildup on the transfer belt. Clean off the toner, and run a test print. Transfer belt assembly Transfer belt toner waste bottle Transfer belt separation fingers Fuser separation pawl Be sure you have paper in the MPF. Check the paper size and type. Does it match the paper setting on the printer? Be sure the MPF paper present sensor connector (CN16) is connected to the CK1 daughter board. If the paper still does not feed, go to Paper carrying service check on page 2-56.

Paper will not feed from MPF.

Symptom Paper frequently jams in the finisher.

Cause The finisher and printer are misaligned. The printer and finisher have been moved.

Solution Paper frequently jams in the finisher. Properly align the finisher with the printer. Align the top of the guide rail with the line on the holding plate by rotating the two alignment knobs closest to the holding plate. This action raises or lowers the guide rail, depending on which way the knobs are turned. The edge of the guide rail should line up with the sticker where the white and gray portions divide. Restrict use of the finisher to plain paper. You cannot hole punch transparencies, card stock, labels, or envelopes. Check the cable connections. Make sure your printer driver is set to direct the output to the bin you want. Printer settings selected from a software application or driver override default settings selected from the operator panel.

Attempting to staple, hole punch, or offset print jobs on print media other than paper.

Printer only prints to bin 1 or bin 2. The finisher cables are not connected properly. The printer driver and the operator panel settings are different.

You cannot clear the paper jam message.

The cover is not closed, finisher is against the printer, or there is paper somewhere in the paper path. Attempting to staple too many sheets.

Open and close the top cover, and make sure the finisher is locked onto the alignment pins. Recheck the finisher and printer for additional jams. Reduce the number of pages in the staple job. The finisher can staple up to 30 sheets of 20 lb paper. If you attempt to staple a larger stack of paper, the finisher ejects the stack without stapling it. Install a new staple cartridge. Check the stapler for a staple jam.

Pages are not stapled.

The staple cartridge is empty. The stapler is jammed.

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Printer messages
The printer displays three types of messages: service messages, status messages, and attendance messages. Service messages indicate a problem that requires a service technician. Status messages provide information about the current state of the printer, requiring no action. Attendance messages alert the operator to printer problems that require operator intervention.

Service error message tables

900 - RIP software error
There may be a communication problem (Bad cable, network connection, and so on) software issue, or a hardware problem with the controller board / INA. The communication and software aspects should be checked first. Determine if the problem is constant or intermittent.

Constant 900 errors

Step 1 Action and questions Disconnect the printer from any external connections. Turn the power off and remove any parallel, USB, or network connections. Turn the printer on. Does the 900 error display? Yes Go to step 3. No Go to step 2.

Run the internal test pages. Print a menu settings page from the reports menu. If the printer works properly while disconnected, have a user or the network administrator verify that there are no jobs in the queue that may be causing the error. Does the error remain?

Go to step 3.

Inform the user or network administrator of the issue.

Turn the printer off. Remove any options from the RIP card, such as additional memory, hard disk drives, or option cards. Does the 900 error display?

Go to step 4.

Determine which option is causing the 900 error.

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Restore factory defaults from the configuration menu. WARNING: When factory defaults are restored, all menu items are returned to factory default values except: Display Language All settings in the Parallel Menu, Serial Menu, Network Menu, and USB Menu. All downloaded resources (fonts, macros, and symbol sets) in printer memory are deleted. Resources residing in flash memory are unaffected. Does the 900 error display?

Record the secondary error codes. With the 900 Service RIP Error displayed, press Menu then press . The first screen of debug information appears. Press to view any additional debug information when the original message appears. Record the complete list. Press Menu to scroll. The code may be a very long string of characters and numbers, but is needed for analysis. Contact your next level of support.

Problem solved

Intermittent 900 Service RIP Error codes

Capturing the following information aids in determining the nature of the intermittent error.

1. Crash codes With the 900 Service RIP Error displayed, press Menu and 2. 3. 4. 5. 6.

together. Record the complete secondary codes by scrolling with Menu. The code may be a very long string of characters and numbers, but it is needed to analyze the problem. Print history Printed the printer history by entering Diagnostics Mode and selecting Print History in the Development menu. Code level Obtain the code level for the RIP, network, and engine. All of these can be found on the Print Menus page from the Utilities menu. Type of connection being used to print Record the type of connection. For example, direct USB or parallel, or network peer to peer, Ethernet, token ring, and so on. Software application Does one particular application or print job sent to the printer produce this error? Driver Driver or driver level loaded. With this information in hand, contact your next level of support.

900 Error Sub Codes

Sub Code .00 Error Code Meaning 00 default (no match) The 900 error occurred while an unknown process was running. .01 01 init The 900 error occurred while the init process was running. .02 02 mpsapp The 900 error occurred while the mpsapp process was running. .03 03 NVRAM Server The 900 error occurred while the NVRAM Server process was running.

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.04

04 Objstore The 900 error occurred while the Objstore process was running.

.05

05 Nv2 The 900 error occurred while the Nv2 process was running.

.06

06 ErrorExit The 900 error occurred while the ErrorExit process was running.

.07

07 Sysmgr The 900 error occurred while the Sysmgr process was running.

.08

08 VacuumServer The 900 error occurred while the Vacuum-Server process was running.

.09

09 OS- Scheduler The 900 error occurred while the OS-Scheduler process was running.

.10

10 RIPapp The 900 error occurred while the RIPapp process was running.

.11

11 ObjStrNvSvr The 900 error occurred while the ObjStrNvSvr process was running.

.12

12 sysdebug The 900 error occurred while the sysdebug process was running.

.13

13 insmod The 900 error occurred while the insmod process was running.

.20

20 Xprot The 900 error occurred while the Xprot process was running.

.21

21 addrconf The 900 error occurred while the addrconf process was running.

.22

22 snmpd The 900 error occurred while the snmpd process was running.

.23

23 firewall_app The 900 error occurred while the firewall_app process was running.

.24

24 mdns The 900 error occurred while the mdns process was running.

.30

30 gui_app The 900 error occurred while the gui_app process was running.

.40

40 Page4 The 900 error occurred while the Page4 process was running.

.41

41 P4PQS The 900 error occurred while the P4PQS process was running.

.42

42 P4.stMain The 900 error occurred while the P4.stMain process was running.

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.43

43 P4.PS The 900 error occurred while the P4.PS process was running.

.44

44 P4.Pcl The 900 error occurred while the P4.Pcl process was running.

.45

45 P4.Pjl The 900 error occurred while the P4.Pjl process was running.

.46

46 P4PageTask The 900 error occurred while the P4PageTask process was running.

.47

47 P4RenderC The 900 error occurred while the P4RenderC process was running.

.48

48 P4RenderK The 900 error occurred while the P4RenderK process was running.

.49

49 P4RenderM The 900 error occurred while the P4RenderM process was running.

.50

50 P4RenderY The 900 error occurred while the P4RenderY process was running.

.51

51 P4TimerTick The 900 error occurred while the P4TimerTick process was running.

.52

52 P4VidIrq The 900 error occurred while the P4VidIrq process was running.

.53

53 P4OSI_In The 900 error occurred while the P4OSI_In process was running.

.54

54 P4OSI_OutNew The 900 error occurred while the P4OSI_OutNew process was running.

.55

55 P4Notify The 900 error occurred while the P4Notify process was running.

.56

56 P4.NPAmain The 900 error occurred while the P4.NPAmain process was running.

.80

80 Scanmgr The 900 error occurred while the Scanmgr process was running.

.81

81 Hostsend The 900 error occurred while the Hostsend process was running.

.82

82 Email The 900 error occurred while the Email process was running.

.83

83 AIO_UIEvntQueue The 900 error occurred while the AIO_UIEvntQueue process was running.

.84

84 LclScanRd The 900 error occurred while the LclScanRd process was running.

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.90

90 Lxkfax The 900 error occurred while the Lxkfax process was running.

.91

91 Faxcntl The 900 error occurred while the Faxcntl process was running.

.92

92 Fax_Print The 900 error occurred while the Fax_Print process was running.

.99

99 900 The 900 error occurred outside of a process context (for example, during kernel boot or other kernel operation).

910 - Drive Motor Error

Step 1 Questions/actions Is CN18 on the printer controller board properly connected? Are connectors CN1 and CN5 on the motor drive board properly connected? Is connector CN9 on the CK2 daughter board connected properly? Did replacement of the motor drive board solve the problem? Did replacement of the CK2 daughter board solve the problem? Yes Go to step 2. Go to step 3. Replace the motor drive board and go to step 4. Problem solved. No Connect CN18. Connect CN1 and CN5. Connect CN9.

2 3

Replace the CK2 daughter board, and go to step 5. Replace the printer controller board, and go to step 6. Replace all supplies, and go to step 7. Replace the drive motor.

Problem solved.

Did replacement of the controller board solve the problem? Did replacement of all supplies solve the problem?

Problem solved.

Problem solved.

911 - Paper Exit Motor Error

Step 1 Questions/actions Is connector CN9 on the printhead controller board securely connected? Did replacement of the paper exit motor solve the problem? Yes Replace the facedown unit, and go to step 2. Problem solved. No Plug the connector in securely. Replace the printhead controller board.

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912 - High-Capacity Feed Motor Error

Step 1 Questions/actions Is connector CN22 on the printer controller board securely connected? Yes Go to Highcapacity feeder (HCF) service check on page 2-53. No Plug the connector in securely.

917 - RIP Fan Error

917 Service Fan Error

Step 1

Questions/actions Is connector J5 on the RIP board connected properly? Is 24 V dc present between pins 1 and 3 of connector J5 on the RIP board? Is 24 V dc present between pin 80 of the RIP/printer controller and ground?

Yes Go to step 2. Replace the RIP fan. Replace the RIP board.

No Properly connect J5. Go to step 3. Replace the printer controller board.

2 3

918 - Main Unit Fan Error

Step 1 Questions/actions Are CN14 on the printer controller board and CN03 on the printhead controller board properly connected? Is +24V present between pins and 1 and 3 on connectors CN12 (upper left fan) and CN11 (upper right fan) on the printer controller board? Yes Go to step 2. Replace the failing fan. No Connect CN14 and CN03. Replace the printer controller board.

919 - Power Supply Fan Error

Step 1 Questions/actions Is CN17 on the printer controller board properly connected? Is CN6 on the CK2 daughter board properly connected? Is +24 V present between pins 1 and 3 of connector CN6 on the CK2 daughter board? Did either exchange solve the problem? Yes Go to step 2. Go to step 3. Replace the power supply fan. Problem solved. No Connect CN17. Connect CN6. Replace the printer controller board. Replace the CK2 daughter board.

2 3

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920 - Fuser ErrorFuser Heater Trouble

92x Service Fuser Error

Step 1

Questions/actions Replace the fuser. Did this fix the problem?

Yes Problem solved.

No Return the fuser, replace the power supply 2, and go to step 2. Return power supply 2, and replace the printer controller board.

Did replacing power supply 2 fix the problem?

Problem solved.

923 - Upper Fuser Thermistor Open Error

Step 1 Questions/actions Is connector CN19 on the printer controller board connected properly? Yes Disconnect CN19 and turn the printer on. Go to step 2. Power off, and reconnect CN19. Go to step 3. Replace the fuser. No Plug the connector in securely. Replace the printer controller board. Replace the printer controller board.

Is error 923 displayed?

Power the printer off and short-circuit pins (1 and 2) and (3 and 4) of CN19 and power on. Is error 923 displayed?

924 - Lower Fuser Thermistor Open Error

Step 1 Questions/actions Turn off the printer and reinstall the fuser, making sure it clicks into place. Turn on the printer. Did this resolve the problem? Yes Problem solved. No Go to step 2.

Is connector CN19 on the printer controller board connected properly?

Disconnect CN19, and turn the printer on. Go to step 3. Turn the printer off, and reconnect CN19. Go to step 4. Replace the fuser.

Plug the connector in securely. Replace the printer controller board. Replace the printer controller board.

Is error 924 displayed?

Turn off the printer and short-circuit pins 8 and 9 of CN19. Turn on the printer. Is error 924 displayed?

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925 - HVU Error

Step 1 Questions/actions Has the high voltage power board (HVU) been removed/replaced? Yes Inspect the secondary card on the high voltage board (HVU) for a broken component (Q906). Replace the high voltage board (HVU) if necessary. Replace the printer controller board. Go to step 3. Problem solved. No Go to step 2.

Is connector CN9 on the printer controller board connected properly?

Plug the connector in securely. Replace the high voltage power board (HVU).

Did replacing the printer controller board fix the problem?

926(K), 927(C), 928(Y), 929(M) - Toner Sensor Error

92x Service Toner Sensor

Step 1

Questions/actions Is the toner cartridge the correct type for the printer?

Yes Go to step 2.

No Recommend the customer replace the cartridge with the correct type. Go to step 3.

Is the toner cartridge encoder wheel dirty?

Clean the encoder wheel and toner sensor. Problem solved. Replace the printer controller board.

3 4

Replace the toner cartridge for the color with the error. Did this fix the problem? Test the sensors. While actuating the sensor, does the voltage fluctuate between 0 V and +5 V between pins 1 and 4 and 5, 8 and 9, 12, and 13 on CN1 on the printer controller board.

Go to step 4. Replace the affected toner sensor.

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930 - Yellow Printhead Error

930 Service Printhead Error

Step 1

Questions/actions Check to ensure that the cables between the LED printhead and the printhead controller board as well as the cables between the printhead controller board and the printer controller board are properly connected. Are they properly connected?

Yes Go to step 2.

No Properly connect the cables.

Replace the LED printhead for the affected color. Did this resolve the problem?

Problem solved.

Replace the printhead controller board, and go to step 3. Replace the printer controller board.

Did replacement of the printhead controller board resolve the problem?

Problem solved.

931 - Magenta Printhead Error

Step 1 Questions/actions Check to ensure that the cables between the LED printhead and the printhead controller board as well as the cables between the printhead controller board and the printer controller board are properly connected. Are they properly connected? Replace the LED printhead for the affected color. Did this resolve the problem? Yes Go to step 2. No Properly connect the cables.

Problem solved.

Replace the printhead controller board, and go to step 3. Replace the printer controller board.

Did replacement of the printhead controller board resolve the problem?

Problem solved.

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932 - Cyan Printhead Error

Step 1 Questions/actions Check to ensure that the cables between the LED printhead and the printhead controller board as well as the cables between the printhead controller board and the printer controller board are properly connected. Are they properly connected? Yes Go to step 2. No Properly connect the cables.

Replace the LED printhead for the affected color. Did this resolve the problem?

Problem solved.

Replace the printhead controller board, and go to step 3. Replace the printer controller board.

Did replacement of the printhead controller board resolve the problem?

Problem solved.

933 - Black Printhead Error

Step 1 Questions/actions Check to ensure that the cables between the LED printhead and the printhead controller board as well as the cables between the printhead controller board and the printer controller board are properly connected. Are they properly connected? Yes Go to step 2. No Properly connect the cables.

Replace the LED printhead for the affected color. Did this resolve the problem?

Problem solved.

Replace the printhead controller board, and go to step 3. Replace the printer controller board.

Did replacement of the printhead controller board resolve the problem?

Problem solved.

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934 - Color Drum Sensor Error

934 Service Drum Sensor

Step 1

Questions/actions Clean the color drum sensor LED. Did this fix the problem?

Yes Problem solved.

No Go to step 2

Swap the yellow photo developer with a different color photo developer. Did this fix the problem?

Replace the photo developer that called the error. Replace the sub frame assembly. Problem solved.

Go to step 3.

Is connector CN2 on the printer controller board connected properly? Did replacing the sub frame fix the problem?

Plug the connector in securely. Replace the printer controller board.

935 - Black Drum Sensor Error

Step 1 Questions/actions Clean the black drum sensor LED. Did this fix the problem? Yes Problem solved. No Go to step 2

Swap the black photo developer with a different color photo developer. Did this fix the problem?

Replace the photo developer that called the error. Replace the sub frame assembly. Problem solved.

Go to step 3.

Is connector CN2 on the printer controller board connected properly? Did replacing the sub frame fix the problem?

Plug the connector in securely. Replace the printer controller board.

936 - 939 Cassette Error

936 Service Paper Option

Step 1

Questions/actions Are connectors CN8 and CN6 on the printer controller board connected properly?

Yes Replace the printer controller board.

No Plug the connector in securely.

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940 - High-Capacity Feed Sensor Error

Step 1 Questions/actions Is connector CN22 on the printer controller board connected properly? Yes Go to Highcapacity feeder (HCF) service check on page 2-53. No Plug the connector in securely.

941 - High-Capacity Feed Tray Error

Step 1 Questions/actions Is connector CN22 on the printer controller board connected properly? Yes Go to Highcapacity feeder (HCF) service check on page 2-53. No Plug the connector in securely.

942 - Duplex Error

942 Service Duplex

Step 1

Questions/actions Is connector CN16 on the printer controller board connected properly?

Yes Replace the printer controller board.

No Plug the connector in securely.

945 - Engine Flash Error

945 Service Engine Flash
Reflash the engine code.

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946 - Printer/Printhead Controller Board Communication Error

946 Service Communication

Step 1

Questions/actions Is CN03 on the printhead controller board or CN14 on the printer controller board connected properly? Make sure all printhead LED EPROMS are present on the printhead controller board. Are all the EPROMS present?

Yes Go to step 2. Go to step 3.

No Connect cables. Install the EPROM(s) included with printhead FRU. Replace the printer controller board.

Replace the printhead controller board. Did this fix the problem?

Problem solved.

947 - Finisher Communication Error

Step 1 Questions/actions Are the finisher to printer interface cable and power cable properly connected? Replace the interface cable. Did this resolve the problem? Yes Go to step 2. Problem solved. No Properly connect the cable. Replace the control finisher board. Go to step 3. Replace the printer control board.

Did finisher control board replacement resolve the problem?

Problem solved.

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948 - Machine ID Error

948 Service Machine ID

Step 1

Questions/actions Turn the printer off, and wait 30 seconds. Turn the printer on. Did this fix the problem?

Yes Problem solved.

No Verify proper installation of the EPROMs on both the printer controller board and the printhead controller board. Go to step 2. Install the EPROMs correctly. Replace the printhead controller board.

Are the EPROMs installed correctly?

Replace the printer controller board. Go to step 3. Problem solved.

Did replacing the printer controller board fix the problem?

949 - Tray (x) Comm

Step 1 Questions/actions Replace the printer controller board. Does this fix the problem? Yes Problem solved. No Replace the expansion feeder control board for trays 25. If the problem is with the highcapacity paper feeder, replace the HCPF board.

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950 - Mirror Mismatch

Step 1 Questions/actions Is 950.xx(xx= 30 or greater) displayed? Replace the operator panel that was just installed with the original operator panel. Restart the printer. Did this fix the problem? Yes Go to step 2. Problem solved. Install a new operator panel. Do not use the operator panel that generated the 950 error. Problem solved. Install a new RIP card. Do not use the RIP card that generated the 950 error. No Go to step 3 Contact your technical support center.

Replace the RIP card that was just installed with the original RIP card. Restart the printer. Did this fix the problem?

Contact your technical support center.

952 - NVRAM Chip Failure

952 Service NVRAM Failure

Step 1

Questions/actions Make sure the 26-pin RIP printer controller cable is not broken or damaged. Is the cable broken or damaged?

Yes Replace the cable.

No Go to step 2.

Is EPROM U7 present on the printer controller board?

Replace the printer controller board.

Install EPROM U7.

954 - NVRAM CRC Failure

Replace the RIP board.

955 - Code CRC

955 Service Code CRC <loc>
Replace the RIP board.

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956 - Processor Failure

956.00 Service System Board - RIP card failure: processor failure 956.01 Service System Board - Processor overtemp
Replace the RIP board.

957 - ASIC Failure

Replace the RIP board.

958 - NAND Failure

958 Service NAND Failure
Replace the RIP board.

960 - RAM Slot 1 Bad

960 Service RAM Memory Error
Replace the RAM card or the RIP board.

961 - RAM Slot 2 Bad

Replace the RAM card or the RIP board.

964 - Emulation Error

964 Service Emulation Error
Replace the DLE board. If this does not fix the problem, replace the RIP board.

970 - Standard Network Error

970 Service Standard Network 970 Service Network Card x
Check the network card in slot x on the RIP card.

975 - Unrecognizable Network Port

Software error.

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976 - Unrecoverable Software Error in Network Port

Software error. Go to the Options service check on page 2-68, and refer to the network card option section.

978 - Bad Checksum While Programming Network Card

Software error.

979 - Flash Parts Failed While Programming Network Port

Reflash network port.

980 Face Up/Down Switching Error

980 Service Switch Error Check Area B

Step 1

Questions/actions POR the machine into diagnostics mode. Perform the output bin feed test on output bin 1. Can you hear the FU/FD solenoid move during the feed test?

Yes Check to see if linkage from the FU/FD solenoid to the FU/FD deflector is broken. Repair or replace the face-up unit. Go to step 3.

No Go to step 2.

Is there continuity on the FU/FD deflector solenoid between pins 1 and 2 on CN 4 on the CK2 daughter board. Is CN 4 on CK2 properly connected? Are CN 3, CN 4, CN 5 on the printer controller board properly connected? Is fuse 1 on the printer controller board open?

Replace the face-up unit. Properly connect the connectors. Properly connect the connectors. Replace the printer controller board.

3 4 5

Go to step 4. Go to step 5. Replace the printer controller board and the drum eraser assembly.

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981 - Belt Up/Down Sensor Error

981 Service Switch Error

Step 1

Questions/actions Is the engine code the latest level?

Yes Go to step 2.

No Update the printer with latest code level. If this does not resolve the problem, continue with step 2.

Are connectors CN409 and CN407 on the sensor board connected properly? Are connectors CN11 on the CK1 daughter board, and CN15, CN3, CN4, and CN5 on the printer controller board connected properly? Remove the transfer belt. Verify the belt up/down sensor actuator flag, on the bottom of the transfer belt unit is properly installed, not broken, and in the proper position. Rotate the shaft attached to the belt up/down sensor actuator flag. Are there any binds other than when engaging the transfer belt? Make sure the sensor is fully snapped in place, and that the sensor connector is fully seated. Are these items correct?

Go to step 3.

Plug the connectors in securely. Properly connect all connections. If the sensor is out of position or disconnected, properly install the sensor and properly connect the sensor to the belt unit. If the shaft attached to the belt up/down sensor actuator binds, replace the transfer belt unit. If the sensor actuator flag is broken, replace the transfer belt unit.

Go to step 4.

Go to step 5.

Clean the belt up/down sensor (located on the bottom of the transfer belt unit). Does this fix the problem?

Problem solved.

Go to step 6.

Disconnect the belt up/down sensor on the transfer belt unit, bypassing the density sensor and door open sensor. Power on the printer. Does the belt up/down shaft rotate during POST?

Replace the transfer belt unit.

Go to step 7.

Replace the transfer belt unit. Did this fix the problem?

Problem solved.

Replace the printer controller board.

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982 - Sensor Controller Error

982 Service Sensor Control

Step 1

Questions/actions Turn the printer off, and wait 30 seconds. Turn the printer on. Is error 982 displayed?

Yes Replace the printer controller board.

No Problem solved.

983 - Black Gear Sensor Error

983 Service Gear Sensor

Step 1

Questions/actions Is connector CN20 on the printer controller board connected properly? Check the cable running to CN20 for damage. Is the cable damaged? Clean the gear sensor. Does this correct the problem? Replace the sensor card. Did this resolve the problem?

Yes Go to step 2.

No Plug the connector in securely. Go to step 3. Go to step 4. Replace the drive unit.

2 3 4

Replace the cable. Problem solved. Problem solved.

984 - Yellow Gear Sensor Error

Step 1 Questions/actions Is connector CN20 on the printer controller board connected properly? Check the cable running to CN20 for damage. Is the cable damaged? Clean the gear sensor. Does this correct the problem? Replace the sensor card. Did this resolve the problem? Yes Go to step 2. No Plug the connector in securely. Go to step 3. Go to step 4. Replace the drive unit.

2 3 4

Replace the cable. Problem solved. Problem solved.

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985 - Transfer Belt Thermistor Error

985 Service Thermistor Error

Step 1

Questions/actions Are connectors CN407 and CN411 on the sensor board connected properly? Is connector CN15 on the printer controller board connected properly?

Yes Go to step 2.

No Plug the connector in securely. Plug the connector in securely.

Replace the transfer belt unit. If the problem remains, replace the printer controller board.

986 - Transparency (OHP) Sensor Error

986 Service OHP Sensor

Step 1

Questions/actions Are connectors CN4 (light emitting) and CN5 (light receiving) on the CK1 daughter board connected properly? Test the sensor. While actuating the sensor, does the voltage fluctuate between 0 V and +5 between pins 2 and 3 of connector CN7 of the printer controller board?

Yes Go to step 2.

No Plug the connector in securely. Replace the MPF unit.

Replace the printer controller board.

987 - Service Toner Cartridge

Step 1 Questions/actions Turn the printer off and then back on. Did this fix the error? Try different toner cartridges. Did this fix the error? Check the cable connections on the RFID antenna, and CN 21 on the printer controller card. Are they properly connected? Check the RFID cable. Is it damaged? Yes Problem solved. Problem solved. Go to step 4. No Go to step 2. Go to step 3. Properly connect the connections. Replace the printer controller board.

2 3

Replace the RFID cable.

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991 - Service Paper Option

Step 1 Questions/actions POR the printer. Does the error return? Check connections CN3,4,5,17,18 on the printer controller board. Are they properly connected? Are the size sensing levers bent or damaged? Replace the CK 2 daughter board. Did this solve the problem? Are any actuators on the paper-feed unit damaged? Yes Go to step 2. Go to step 3. Replace the size sensing levers. Problem solved. Replace the paper-feed unit. No Problem solved. Properly connect the connectors. Go to step 4. Go to step 5. Replace the printer controller board.

2 3 4 5

992 - Temperature/Humidity Sensor Error

Step 1 Questions/actions Is connector CN18 on the CK1 daughter card board connected properly? Replace the temperature and humidity sensor (a component of the paper feed gear). Did this fix the problem? Yes Go to step 2. No Plug the connector in securely. Replace the printer controller board.

Problem solved.

993 - CPU Error

Replace the printer controller board.

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994 - Density Sensor Error

Step 1 Questions/actions Is the front door fully closed? Is the density sensor actuator stuck in place? Yes Go to step 2. Release the density sensor actuator. No Close the front door. Go to step 3.

Are connectors CN406 and CN407 on the sensor board connected properly? Is connector CN15 on the printer controller board connected properly? Did replacing the density sensor fix the problem?

Go to step 4.

Plug the connector in securely. Plug the connector in securely. Replace the printer controller board.

Replace the density sensor. Go to step 5. Problem solved.

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995 - Finisher Main Feed Motor abnormal

995 Service Finisher

Step 1

Questions/actions Is there jammed paper or other obstructions in the paper path? Check to ensure the connector PJ6 on the finisher control board and the feed motor assembly cable are properly connected. Are the cables properly connected? Make sure the finisher set switch is activated. Measure for +24 V dc (10%) between pins 7 and 8 and +5 V dc (10%) between pins 7 and 6 on the feed motor assembly cable connector CN1. Is either voltage missing? Disconnect the feed motor assembly cable and PJ6 on the finisher control board. Measure continuity on the cable for all positions. Is there continuity? Replace the feed motor assembly. Did this resolve the problem? Measure for +24 V dc between pins 1 and 2 on connector PJ3 on the finisher control board. Measure for +5 V dc between pins 1 and 3 on PJ2 on the finisher control board. Is either voltage missing?

Yes Clear the paper path. Go to step 3.

No Go to step 2. Properly connect the cables.

Go to step 4.

Go to step 5.

Go to step 6.

Replace the cable. Replace the finisher control board. Replace the finisher control board.

Problem solved.

Replace the power supply.

996 - Finisher Jogging Motor Error

Step 1 Questions/actions Are there foreign objects or obstructions in the jogging assembly? Are the jogging motor connectors CN2 on the finisher control board securely connected? Make sure the finisher set switch is activated. Measure for +24 V dc (10%) between pin 1 on CN2 and frame ground. Is +24 V dc present? Replace the jogging motor assembly. Did this resolve the problem? Disconnect CN2 and PJ5. Perform a continuity check on the cable for all positions. Is there continuity? Check for +24 V dc (10%) between pins 1 and 2 of PJ3 on the finisher control board. Is +24 V dc present? Yes Clear the objects or obstruction. Go to step 3. Go to step 4. No Go to step 2. Securely connect the connectors. Go to step 5.

2 3

Problem solved.

Replace the finisher control board. Replace the cable. Replace the power supply.

5 6

Go to step 6. Replace the finisher control board.

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997 - Finisher Tractor Motor Error

Step 1 Questions/actions Are there obstructions or foreign objects in the accumulator or face down paper path? Are the connectors CN3 at the tractor motor and PJ4 on the finisher control board securely connected? Make sure the finisher set switch is activated. Measure +24 V dc between pin 1 of tractor motor connector CN3 and frame ground. Is +24 V dc (10%)? Replace the tractor motor assembly. Did this resolve the problem? Disconnect CN3 and PJ4 on the finisher control board and perform a continuity check on all positions. Is there continuity on all positions? Check for +24 V dc between pins 1 and 2 of PJ3 on the finisher control board. Is +24 V dc present? Yes Remove the objects or obstructions. Go to step 3. Go to step 4. No Go to step 2.

2 3

Securely connect the connectors. Go to step 5.

Problem solved.

Replace the finisher control board. Replace the cable. Replace the power supply.

Go to step 6.

Replace the finisher control board.

998 - Tray Elevator Motor Error

Step 1 Questions/actions Are the connectors CN4 at the tray elevator motor and connector PJ4 on the finisher control board properly connected? Make sure that the finisher set switch is activated. Power the printer off. Measure for approximately +24 V dc (10%) between pins 1 and 2 of connector CN4 at the tray elevator motor. Power the printer on and observe the voltage meter during the first 12 seconds of power up. Is +24 V dc present while the printer is powering up? Disconnect CN4 at the tray elevator motor. Disconnect PJ4 on the finisher control board. Measure for continuity between CN4 pin 1 and PJ4 pin 7. Measure for continuity between CN4 pin 2 and PJ4 pin 8. Is there continuity in both locations? Measure for +24 V dc (10%) between pins 1 and 2 on connector PJ6. Is +24 V dc present? Yes Go to step 2. No Properly connect the connectors. Go to step 3.

Replace the tray elevator motor.

Go to step 4.

Replace the cable.

Replace the finisher control board.

Replace the finisher power supply.

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999 - Stapler Motor Error

Step 1 Questions/actions Are staples jammed in the stapler? Clear the staple jam and run the staple test in diagnostic mode or run a staple job. Does the problem reoccur? Are the connectors CN5 on the stapler and PJ1 on the finisher control board securely connected? Did replacement of the stapler cartridge resolve the problem? Make sure the finisher set switch is activated. Measure for 5 V dc between pins 11 and 12 on stapler connector CN5. Is 5 V dc present? Did replacement of the finisher control board correct the problem? Is there continuity on the stapler to finisher control board cable? Yes Go to step 2. Replace the staple cartridge and to go step 4. Go to step 5. Problem resolved. Replace the stapler. Problem solved. Replace the power supply. No Go to step 3. Problem solved.

3 4 5

Securely connect the connectors. Replace the stapler. Replace the finisher control board. Go to step 7. Replace the cable.

6 7

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Attendance messages
Note: For more information on clearing paper jams, refer to Clearing paper jams on page 3-34. Message Activating Menu Changes All Photo Dev Life Warning Meaning The printer is activating changes made to the printer settings. Action Wait for the message to clear.

All photodevelopers are nearing -Select Continue to clear the the end of life and need replacing. message and print without replacing the photodevelopers. -Replace all photodevelopers. The specified bin is full. The black photodeveloper is nearing the end of life. Remove the stack of paper from the specified bin to clear the message. - Select Continue to clear the message and print without replacing the black photodeveloper. - Replace the black photodeveloper. Wait for the message to clear, or cancel the print job. Wait for the message to clear. Wait for the message to clear. The printer is processing a request to cancel a job. The printer is requesting a different type or size of paper. Wait for the message to clear. - Select Continue if you have changed the media. - Select Use current to print on media currently in the printer. - Cancel the current job. The printer cannot sense the presence of a tray. Turn the printer off and back on. If the error recurs, turn the printer off, remove the specified tray, then reattach the tray. If the error recurs, turn the printer off, remove the specified device, and call for service. Select Continue to clear the message and print without using the device.

<bin name> Full Black Photo Dev Life Warning

Busy Calibrating Cancel not available Cancelling Change <src> <Custom Type Name> Change <src> <Custom String> Change <src> <size> Change <src> <type> <size> Check tray <x> connection

The printer is busy receiving or processing print data. The printer is calibrating.

Clearing job accounting statistics Close front door Close side door Close door <x> Check finisher installation Close tray <x> top cover <Color> Low

The printer is deleting all job statistics stored on the hard disk. The printers front door is open. The printers side door is open. A door on the finisher is open.

Wait for the message to clear. Close the front door to clear the message. Close the side door to clear the message. Close the finisher door to clear the message. Close the specified top cover to clear the message. -Select Continue to print without replacing the toner cartridge. -Replace the specified toner cartridge.

The hi-cap feeder door is open. The specified toner cartridge is low.

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Message Color Photo Dev Life Warning

Meaning The color photodevelopers are nearing the end of life.

Action -Select Continue to continue printing without replacing the color photodevelopers. -Replace the color photodevelopers. Enter the desired number of copies.

Copies

Defragmenting Flash DO NOT POWER OFF Delete

The printer is defragmenting its flash memory. Delete a print job in the printers queue. Delete all print jobs in the printers queue. Delete all confidential jobs in the printers queue. The printer is deleting print jobs. The printer is responding to a request to disable the menus.

Warning: Do not turn the printer off while this message is displayed. Wait for the message to clear. -Select Continue to delete the specified job. -Press Stop to cancel the operation. -Select Continue to delete all held jobs. -Press Stop to cancel the operation. -Select Continue to delete all confidential jobs. -Press Stop to cancel the operation. Wait for the message to clear. Wait for the message to clear. Wait for the message to clear. Note: While the menus are disabled, you cannot change the printer settings from the operator panel. -Select Continue to reformat the disk and delete all files currently stored on the disk. -Select Do not reformat to clear the message without reformatting the disk.

Delete all

Delete all confidential jobs

Deleting Disabling DLEs Disabling Menus

Disk corrupted

The printer has attempted a disk recovery process, and cannot repair the disk.

Disk Recovery x/5 yyy%

The printer is attempting to recover the hard disk. Disk recovery takes place in five phases; the operator panel displays the percent complete of the current phase.

Do not turn the printer off while this message is displayed. Wait for the message to clear.

Empty box M

The hole punch box on the finisher is full.

Empty the hole punch box, and if necessary, reset the hole punch counter. Select Continue to clear the message and print without using the hole punch feature.

Enabling Menus

The printer is responding to a request to make the menus available to users. The printer is encrypting the hard disk. The percent complete is displayed. The printer is warming the fuser assembly.

Wait for the message to clear.

Encrypting Disk yyy% DO NOT POWER OFF Engine Warming

Warning: Do not turn the printer off while this message is displayed. Wait for the message to clear. Wait for the message to clear.

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Message Enter PIN

Meaning

Action Enter the PIN you identified in the driver when you sent the confidential job to the printer.

Enter PIN to lock

Enter the correct pin number to lock the operator panel and prevent menu changes. The printer is unable to process a job on a USB drive. The printer cannot access the USB drive. The printer is flushing corrupted print data and discarding the current print job. The printer is formatting the hard disk. The percent complete is displayed. The printer is formatting the flash memory. The fuser is nearing the end of its life. Wait for the message to clear. Wait for the message to clear. Wait for the message to clear.

Error printing from USB drive Error reading USB drive Flushing buffer

Formatting Disk yyy% DO NOT POWER OFF Formatting Flash DO NOT POWER OFF Fuser Life Warning

Warning: Do not turn the printer off while this message is displayed. Wait for the message to clear. Warning: Do not turn the printer off while this message is displayed. Wait for the message to clear. -Select Continue to clear the message and print without installing a new fuser. -Install a new fuser.

Hex Trace Hole Punch Box Full

The printer is in Hex Trace mode. Self explanatory. -Empty the hole punch box. -Select Continue to clear the message and print without using the hole punch feature.

Insert Staple Cartridge

Staple cartridge is empty.

-Install a staple cartridge to clear the message. -Select Continue to clear the message and print without using the staple feature.

Insert Tray <x> Insert hole punch box

The specified tray is missing or not fully inserted. The hole punch box is missing or not fully inserted.

Insert the specified tray into the printer. -Install the hole punch box. -Select Continue to clear the message and print without using the hole punch feature. -Turn the printer off, install the specified device, and restart the printer. -Cancel the current job. -Reload the Bookmarks. -Select Continue to clear the message and continue printing. -Reload the Security Certificates. -Select Continue to clear the message and continue printing.

Install <device> or Cancel Job

The printer is requesting a specified device be installed so it can print.

Internal System Error Reload Bookmarks Internal System Error, Reload Security Certificates

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Message Invalid Network <x> Code

Meaning

Action Download valid code to the printer internal print server. Note: You can download network code while this message is displayed.

Invalid Engine Code

The printer engine code has not been programmed or is invalid.

Download valid engine code to the printer. Note: You can download engine code while this message is displayed.

Invalid PIN

An incorrect PIN number has been entered.

Enter the correct PIN.

Load Manual <Custom Type>

Manually insert the specified paper into the printer.

Load the specified paper in the manual feed tray or multipurpose feeder. Select Continue to ignore the manual feed request and print on paper already installed in one of the input sources. If the printer finds a tray that has paper of the correct type and size, it feeds paper from that tray. If the printer cannot find a tray with the correct paper type and size, it prints on whatever paper is installed in the default input source. Cancel the current job.

Load Manual <Custom String>

Load Manual <size>

Load Manual <size> <type>

Load <src> with <Custom Type Name> Load <src> with <Custom String>

Self explanatory.

-Load the input source with the correct type and size media. -Cancel the current job.

Load <src> <size>

Load <src> <type> <size> Load Staples The finishers staple cartridge is empty. -Install a new staple cartridge in the stapler. -Select Continue to clear the message and print without stapling. -Cancel the current job. Maintenance Replace the maintenance items and, if necessary, reset the printer maintenance counter.

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Message Menus are Disabled

Meaning The printer menus are disabled. You cannot change the printer settings from the operator panel. See action column. See action column.

Action Note: You can still cancel a job, print a confidential job, or print a held job. A network interface is the active communication link. A network interface is the active communication link, where <x> represents the active communication link, and <y> represents the channel. Turn the printer off, and install DRAM. Wait for the message to clear. Select Try again to enter another PIN. Select Cancel to exit the Enter PIN screen. Wait for the message to clear. Wait for the message to clear. Note: The only supported file type is PDF.

Network Network <x> Network <x>, <y>

No DRAM installed No held jobs No jobs found

The DRAM is missing or not properly installed. The four-digit personal identification number (PIN) you entered is not associated with any confidential print job.

No jobs to cancel No recognized file types

Parallel Parallel <x> Port disabled Remove USB drive Power Saver

See action column.

A parallel interface is the active communication link. Wait for the message to clear.

The printer is in Power Saver Mode. It is ready to receive a print job.

Send a job to print. Press Select to warm the printer to normal operating temperature and display the Ready message. Enter the correct PIN number to unlock the printer. Wait for the message to clear. Warning: Do not turn the printer off or remove the USB drive while this message is displayed. Wait for the message to clear. Select Continue to read the information from the USB drive. Select Quit to cancel the information retrieval process.

Printer locked, enter PIN to unlock The operator panel has been locked. Printing Printing from USB drive DO NOT REMOVE A job on the USB drive is being processed.

Printer busy Continue Quit Programming System Code New system code is being programmed into the printer.

Warning: Do not turn the printer off while this message is displayed. Wait for the message to clear and the printer to reset.

Programming Flash

Printer resources are being stored to the flash memory. Printer resources are being stored to the hard disk drive.

Warning: Do not turn the printer off while this message is displayed. Wait for the message to clear. Warning: Do not turn the printer off while this message is displayed. Wait for the message to clear. Wait for the message to clear.

Programming Disk

Reading USB drive DO NOT REMOVE

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Message Ready Remote Management Active DO NOT POWER OFF

Meaning The printer is ready to receive and process print jobs.

Action Send a job to print. The printer settings are being configured, and the printer was taken offline to ensure it is not currently printing and processing jobs. Wait for the message to clear.

Remove all color supplies

The printer has been set to Black Only mode. Remove all color cartridges and color PC Units. Select Continue to clear the message and print in Black Only mode. Cancel the current job.

Remove paper from bin <x> Remove paper from all bins Remove paper from standard output bin

Remove the stack of paper from the specified bin(s). Remove the paper from all output bins. Remove the paper from the standard bin.

Replace All Photo Dev

All photo developers are nearing -Select Continue to clear the the end of life, and need replacing. message and print without replacing the photodevelopers. -Replace the cyan, magenta, yellow, and black photodevelopers.

Replace <Color> Photo Dev

The specified color photodeveloper is nearing the end of life and needs replacing.

-Select Continue to clear the message and print without replacing the specified photodeveloper. -Replace the specified photodeveloper.

Replace All Color Photo Dev

All color photodevelopers are nearing the end of life and need replacing.

-Select Continue to clear the message and print without replacing the photodevelopers. -Replace the cyan, magenta, and yellow photodevelopers.

Replace Black and Oil Coating Roll

The black photodeveloper and oil coating roller are nearing the end of life and need replacing.

-Select Continue to clear the message and print without installing a new toner cartridge and oil coating roll. -Replace the toner cartridge and oil coating roll.

Replace oil coating roll

The oil coating roll is nearing the end of life and needs replacing.

-Select Continue to clear the message and print without installing a new oil coating roll. -Replace the oil coating roll.

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Message Replace Black Photo Dev

Meaning The black photodeveloper is nearing the end of life and needs replacing. The fuser is nearing the end of life and needs replacing.

Action -Select Continue to clear the message and print without replacing the black photodeveloper. -Replace the black photodeveloper. -Select Continue to clear the message and print without installing a new fuser. -Replace the fuser and, if necessary, reset the printer internal counter for the fuser.

Replace Fuser

Replace Transfer Belt

The transfer belt is nearing the end of life and needs replacing.

-Select Continue to clear the message and print without installing a new transfer belt. -Replace the transfer belt and, if necessary, reset the printer internal counter for the transfer belt.

Replace <Color> Resetting Active Bin Resetting Fuser Count Resetting the Printer Restore Held Jobs

Self explanatory. Self explanatory. Self explanatory. Self explanatory. Restore held jobs on the hard disk?

Replace the specified toner cartridge. Wait for the message to clear. Wait for the message to clear. Wait for the message to clear. -Select Continue to restore all Print and Hold jobs on the hard disk. -Select Do not restore to delete Print and Hold jobs.

Restoring Factory Defaults

The printer settings are being reset to the factory default state.

Wait for the message to clear. Note: When factory default settings are restored: -All downloaded resources (fonts, macros, symbol sets) in the printer memory are deleted. -All menu settings return to the factory default setting except: -The Display Language setting in the Setup Menu. -All settings in the Parallel Menu, Serial Menu, Network Menu, Infrared Menu, LocalTalk Menu, USB Menu, and Fax Menu.

Restoring held job(s) x/y

The printer has been reset or turned on, and the printer detects print and hold jobs on the hard disk.

-Wait for the message to clear. -Select Quit restoring to delete unrestored Print and Hold jobs. Note: x represents the number of the job being restored, and y represents the total number of jobs to be restored.

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Message Serial <x> Some held jobs were lost

Meaning See action column. The printer frees memory by deleting the oldest held job and continues deleting held jobs until there is enough printer memory to process the job. Staple cartridge status message

Action A serial interface is the active communication link. -Select Continue to clear the message and continue printing. -Cancel the current job. -Install a new staple cartridge. -Select Continue to clear the message and continue printing without stapling. -Cancel the current job.

Staples Empty Staples Low

Standard Bin Full Submitting selection Transfer Belt Life Warning

Output bin full. The printer is processing a selection request. The transfer belt is nearing the end of life.

Remove the stack of paper from the bin to clear the message. Wait for the message to clear. -Select Continue to clear the message and print without installing a new transfer belt. -Replace the transfer belt and, if necessary, reset the printer internal counter for the transfer belt.

Tray <x> Empty Tray <x> Low Tray <x> Missing USB USB <x> USB drive removed View supplies Waiting

The specified paper tray is empty. The specified paper tray is low. The specified paper tray is missing or improperly installed. See action column.

Load paper in the tray to clear the message. Add paper to the tray to clear the message. Insert the tray into the printer. The printer is processing data through the specified USB port. -Wait for the message to clear. -Insert the USB drive. Displays the current level of all printer supplies.

The printer has received a page of data to print, but is waiting for an End of Job command, a Form Feed command, or additional data.

-Press Select to print the contents of the buffer. -Cancel the current job.

1565 Emul Error Load Emul Option

The printer automatically clears the message in 30 seconds, and then disables the download emulator on the firmware card. The coating roll in the fuser is improperly installed or missing. The specified color print unit is improperly installed or missing.

Download the correct download emulator version from the Lexmark Web site. Install the coating roll, and close the top cover. Install the specified print unit, and close the top cover. -Load the appropriate media in the selected source. -Select Continue to clear the message and print the job using a different paper source.

30 Coating roll missing 30 <color> print unit missing 34 Incorrect media

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Message 34 Short Paper

Meaning The paper used in a print job is too short in length for the current print job.

Action -Select Continue to clear the message and continue printing. The printer does not automatically reprint the page that prompted the message. -Check tray length and width guides to ensure paper is properly fitted in the tray. -Make sure the print job is requesting the correct size of paper. -Adjust the Paper Size setting for the size paper you are using. If MP Feeder Size is set to Universal, make sure the paper is large enough for the formatted data. -Cancel the current job.

35 Insufficient memory to support Resource Save feature

The printer does not have enough memory to perform the specified task.

-Select Continue to disable Resource Save and continue printing. -To enable Resource Save after you get this message: Make sure the link buffers are set to Auto, then exit the menus to activate the link buffer changes. When Ready is displayed, enable Resource Save. -Install additional memory.

37 Insufficient memory to collate job

The printer does not have enough memory to perform the specified task. The printer does not have enough memory to perform the specified task.

-Select Continue to print the portion of the job already stored and begin collating the rest of the job. -Cancel the current job. -Select Continue to stop the defragment operation and continue printing. -Delete fonts, macros, and other data in printer memory. -Install additional printer memory.

37 Insufficient memory for Flash Memory Defragment operation

37 Insufficient memory, some held jobs were lost 38 Memory Full

The printer was unable to restore some or all of the confidential or held jobs on the hard disk. Self explanatory.

Select Continue to clear the message. -Select Continue to clear the message and continue printing. The job may not print correctly. -Cancel the current job. -Install additional printer memory.

39 Page is too complex to print

Self explanatory.

-Select Continue to clear the message and continue printing. The job may not print correctly. -Cancel the current job. -Install additional printer memory.

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Message 40 Tray <x> size sense error

Meaning The hi-cap feeder detects an error in the size sensing mechanism.

Action -Select Continue to clear the message and continue printing. The job may not print correctly. -Cancel the current job. -Turn the printer off, check high capacity feeder connectors, then turn the printer on.

41 Open bin 1 exit tray

The printer wants to send a job to the bin 1 output tray, but the tray is closed.

-Open the bin 1 exit tray located on the left side of the printer. -Cancel the current job. -Select Continue to clear the message and print to another output bin.

51 Defective flash detected

Self explanatory.

Select Continue to clear the message and continue printing. You must install different flash memory before you can download any resources to flash.

52 Not enough free space in flash memory for resources

Self explanatory.

-Select Continue to clear the message and continue printing. Downloaded fonts and macros not previously stored in flash memory are deleted. -Delete fonts, macros, and other data stored on the flash memory. -Install a larger capacity flash memory card.

53 Unformatted flash detected

Self explanatory.

Select Continue to clear the message and continue printing. You must format the flash memory before you can store any resources on it. If the error message remains, the flash memory may be defective and require replacing.

54 Serial option <x> error

The printer has detected a serial interface error on a serial port.

-Make sure the serial link is set up correctly, and you are using the appropriate cable. -Make sure the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer and host computer. -Select Continue to clear the message and continue printing. The job may not print correctly. -Turn the printer off and then on to reset the printer.

54 Network <x> software error 54 Standard network software error

The printer cannot establish communications with the specified network port.

-Select Continue to clear the message and continue printing. The job may not print correctly. -Program new firmware for the network interface. -Reset the printer.

55 Unsupported flash option in slot <x> 55 Unsupported option in slot <x>

1. Turn the printer off. 2. Remove the unsupported option. 3. Turn the printer on.

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Message 56 Parallel port <x> disabled 56 Std parallel port disabled

Meaning Data has been sent to the printer through a disabled parallel port.

Action -Select Continue to clear the message. The printer discards any data received through the parallel port. -Make sure the Parallel Buffer menu item is not set to Disabled.

56 Serial port <x> disabled

Data has been sent to the printer through a disabled serial port.

-Select Continue to clear the message. The printer discards any data received through the serial port. -Make sure the Serial Buffer menu item is not set to Disabled.

56 USB port <x> disabled

Data has been sent to the printer through a disabled USB port.

-Select Continue to clear the message. The printer discards any data received through the USB port. -Make sure the USB Buffer menu item is not set to Disabled.

57 Configuration change, some Held Jobs were lost 58 Input config error

Select Continue to clear the message. One of the input trays failed, and the large capacity feeder is now configured incorrectly. The large capacity feeder must be installed as Tray 3 or Tray 5. 1. Turn off and unplug the printer. 2. Replace or remove the failed input tray. 3. Plug in the printer, and turn it on.

58 Too many disks installed

Self explanatory.

1. Turn off and unplug the printer. 2. Remove the excess hard disks. 3. Plug in the printer, and turn it on. 1. Turn off and unplug the printer. 2. Remove the excess flash memory. 3. Plug in the printer, and turn it on. 1. Turn off and unplug the printer. 2. Remove the additional bins. 3. Plug in the printer, and turn it on. -Select Continue to clear the message and continue printing. -Install a different hard disk before you perform any operations that require a hard disk.

58 Too many flash options installed

Self explanatory.

58 Too many bins attached

Self explanatory.

61 Defective disk

Self explanatory.

62 Disk full

Self explanatory.

-Select Continue to clear the message and continue processing. Any information not previously stored on the hard disk is deleted. -Delete fonts, macros, and other data stored on the hard disk. -Install a larger hard disk.

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Message 63 Unformatted disk

Meaning Self explanatory.

Action -Select Continue to clear the message and continue printing. -Format the disk. If the error message remains, the hard disk may be defective and require replacing.

64 Unsupported disk format

Self explanatory.

-Select Continue to clear the message and continue printing. -Format the disk. If the error message remains, the hard disk may be defective and require replacing.

80 Scheduled maintenance

A maintenance item has reached -Select Continue to clear the end of life and should be replaced. message, and continue printing. -Replace the maintenance items and, if necessary, reset the printer maintenance counter.

80 Fuser life warning

The fuser is nearing or has reached end of life and should be replaced. The transfer belt is nearing or has reached end of life and should be replaced. The transfer belt needs replacing.

-Select Continue to clear the message and continue printing. -Replace the fuser. -Select Continue to clear the message and continue printing. -Replace the transfer belt. -Select Continue to clear the message and continue printing. -Replace the transfer belt. -Select Continue to clear the message and continue printing. -Replace the fuser. -Select Continue to clear the message and discard the code. -Retransmit the microcode data from the host computer.

80 Belt life warning

80 Replace belt

80 Replace fuser

The fuser needs replacing.

81 Engine code CRC failure

Microcode in the engine flash code has failed a system check.

84 Color photo developer life warning

The color photodevelopers are nearing or have reached end of life and should be replaced.

-Select Continue to clear the message and continue printing. -Replace all color photodevelopers. -Select Continue to clear the message and continue printing. -Replace the black photodeveloper. -Select Continue to clear the message and continue printing. -Replace all color photodevelopers. -Select Continue to clear the message and continue printing. -Replace the black photodeveloper. -Select Continue to clear the message and continue printing. -Replace all the photodevelopers. Replace the specified photodeveloper.

84 Black photo developer life warning 84 Replace color photo developers

The black photodeveloper is nearing or has reached end of life and should be replaced. Self explanatory.

84 Replace black photo developer Self explanatory.

84 Replace all photo developers

Self explanatory.

84 <color> photo developer abnormal

The specified photodeveloper is damaged or performing abnormally.

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Message 86 Abnormal coating roll 88 <color> Toner is low

Meaning The coating roller is damaged, or performing abnormally. Self explanatory.

Action Replace the coating roll. Replace the specified toner cartridge. Select Continue to clear the message and continue printing.

88 Replace <color> toner

Self explanatory.

Replace the specified toner cartridge. Select Continue to clear the message and continue printing.

88 OCR exhausted

The OCR has reached the end of life and needs to be replaced.

Replace the oil coating roll. Select Continue to clear the message and continue printing. 1. Clear the paper path. 2. After clearing the paper path, select Continue to resume printing. 1. Clear the paper path. 2. After clearing the paper path, select Continue to resume printing. 1. Clear the paper path. 2. After clearing the paper path, select Continue to resume printing. 1. Clear the paper path. 2. After clearing the paper path, select Continue to resume printing.

200.yy Paper jam

24x.yy Paper jam

250.yy Paper jam

249.yy Paper jam

Clearing finisher messages

Message Bin <x> Full Solution Remove the stack of paper from the bin to clear the message. If you assigned the bin a name, the bin name is displayed instead of the bin number. Press to clear the message and continue printing. Make sure the finisher is flush against the printer. If this does not resolve the problem, go to Finisher service check on page 2-77 to check the finisher set switch. Close the finisher top cover, and align the finisher flush against the printer to clear the message. Empty the hole punch box to continue printing. The printer has detected a paper jam while printing a job that must be stapled. The message Leave Staple Job in Finisher alternates with the Paper Jam message. Leave the printed pages on the stacking tray inside the finisher, and clear the paper jam in the printer. Press to clear the message and continue printing. Replace the staple cartridge if you want to continue stapling. You can press Go to clear the message and continue printing without stapling.

Check Finisher Installation

Close Finisher Top Cover Empty Box Leave Staple Job in Finisher

Staples Empty

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Message Stapler Missing

Solution The staple holder is missing. Place the staple holder in the stapler to clear the message. Go to Finisher service check on page 2-54 to check the no staple sensor. Install the hole punch box. The printer will automatically clear the message. Go to Finisher service check on page 2-54 to check the punch box detect sensor. The staple cartridge is either missing or installed incorrectly. Correctly install the staple cartridge. Go to Finisher service check on page 2-54 to check the staple cartridge set sensor. Open the finisher stapler door, remove the paper from the accumulator, and remove the staple jam. Go to 210 Staple jam service check on page 2-62.

Insert Hole Punch Box

Insert Staple Cartridge

210 Staple Jam

Maintenance analysis procedures (MAPS)

Map 1 - False Side Door Open message
Step 1 2 Questions/actions Close the side (turn guide) door. Does the message reset? Disconnect CN10 from the CK1 daughter card board. While activating the door switch, is there continuity at pins 1 and 2 of the connector? Yes Problem solved. Replace the printer controller board. No Go to step 2. Replace the side door (turn guide) sensor assembly.

Map 2 - False Close Front Door message

Step 1 2 3 Questions/actions Close the top unit and front cover. Does the message reset? Is the interlock switch actuator broken? Is the actuator rod that activates the interlock switch on power supply 2 damaged or broken? Yes Problem solved. Replace the front door. Replace the actuator rod. No Go to step 2. Go to step 3. Replace the power supply 2.

Map 3 - False Close Tray (x) Top Cover message

Step 1 Questions/actions Remove the rear cover on the high-capacity feeder, and observe LED 9 on the HCF card while actuating the cover open micro-switch. Does the LED go on and off while opening and closing the door? Yes Replace the HCF card. No Replace the cover open micro-switch.

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Map 4 - False Tray (x) Low/Empty message

Step 1 2 Questions/actions Is the Tray (x) Low message present? Is the paper level flag on the rear of the cassette jammed or binding? Is the paper level sensor dirty? Yes Go to step 2. Repair or replace the paper level flag. Clean the paper level sensor. Go to step 5. Reattach the sensor to the paper feed unit. Replace the paperfeed unit. No Go to step 4. Go to step 3.

Replace the printer control board. Problem solved. Go to step 6.

4 5

Is the Tray (x) Empty Message present? Is the paper out sensor attached to its connector, but not properly attached to the paperfeed unit? Is the paper out ball actuator broken?

Replace printer controller board.

Map 5 - False 30 Oil Coating Roll Missing message

Step 1 2 3 4 Questions/actions Is the OCR properly installed? Is the OCR fuse missing? Is the OCR contact at the rear of the fuser damaged or broken? Is CN19 on the printer controller board properly connected? Yes Go to step 2. Replace the OCR. Replace the fuser. Replace the printer controller board. No Properly install the OCR. Go to step 3. Go to step 4. Properly connect CN19.

Note: Before performing map 6 or 7, remove the affected toner cartridge, shake it. Reinstall the cartridge. Restart the printer to see if the message is displayed.

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Map 6 - False <color> Print Unit Missing message

Step 1 Questions/actions Are all the toner cartridges and photodevelopers installed? Yes Go to step 3. No Install the missing cartridge or photodeveloper. Go to step 3. Replace the sub frame. Properly connect CN9. Properly connect the cables.

2 3

Did this fix the problem? Are all connectors that the print unit photodeveloper contacts when the top cover is closed operating correctly and not damaged, worn, or missing? Is CN9 on the printer controller board properly connected? Check the connectors on the RFID antenna and CN 21 on the printer controller board. Are they properly connected?

Problem solved. Go to step 4.

4 5

Go to step 5. Replace the printer controller board.

Map 7 - False 88 <color> Toner Low/Toner Empty message

Step 1 Questions/actions Ensure the RIP board and the printer controller board are updated to the latest code. Are the boards at the latest code level? 2 Ensure that the encoder located at the rear of the toner set is clean and free of dirt or paper dust. Is the encoder wheel clean and free of dirt or paper dust? 3 Is the toner remaining photo interrupter sensor clean and free of obstructions? Go to step 4. Go to step 3. Yes Go to step 2. No Upgrade the RIP and controller board codes to the latest level. Clean the encoder wheel, or replace the toner set. Clean or replace the toner remaining photo interrupter. Properly connect the connector.

Is the connector of the problem color properly connected on the printer controller board?
Magenta Yellow Cyan Black CN1 CN1 CN1 CN1

Replace the printer controller board.

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Map 8 - False 40 Tray (x) Size Sensor Error message

Step 1 Questions/actions On the high-capacity feeder, are the paper size adjusting screws present on the upper portion of the side fence and fully screwed into the adjusting bracket? Yes Go to step 2. No Replace the missing thumbscrew or screw them in all the way. Replace the affected sensor. Paper size sensor 1 for 11 inch or paper size sensor 2 for A4.

Observe the LEDs 1 and 2 on the HCF control board while unscrewing the paper size adjusting thumbscrews. Do the LEDs light when the screws are loosened all the way?

Replace the HCF control board.

Map 9 - False 41 Open Bin 1 Exit Tray message

Step 1 2 Questions/actions Is the exit tray switch actuator broken or damaged? Disconnect CN4 from the CK2 daughter board. When activating the paper exit tray switch, is there continuity between pins 1 and 2? Yes Replace the paper exit tray. Replace the printer controller board. No Go to step 2. Replace the paper exit tray switch.

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Map 10 - Unrecoverable Check Tray (x) or Duplex Connection message

Step 1 2 3 4 5 Questions/actions Is the problem with a specific paper tray or the duplex unit? Is the problem with tray 1? Are connectors CN8 and CN6 on the printer controller board properly connected? Is connector CN3 on the expansion paper feed control card, for tray 1, properly connected? Replace the tray 1 expansion feeder control card. Does this fix the problem? Yes Go to step 2. Go to step 3. Go to step 4. Go to step 5. Problem solved. No Go to step 8. Go to step 6. Properly connect the connectors. Properly connect the connectors. Return the tray 1 expansion feeder control card, and replace the printer controller board. If the problem remains, replace the expansion feeder cable assembly. Properly connect the connectors. Replace the upper and lower expansion paper feed drawer connecting cable assemblies. Repair or replace the connector. Properly connect the connectors. Return the duplex interface card and go to step 11. Go to step 12. Properly connect the connectors.

Are connectors CN9, CN8, CN7 and CN3 on the expansion feeder control card (for the problem tray and the trays above and below) properly connected? Exchange the expansion feeder control board for the problem tray with one above or below. Does the symptom follow the exchanged card?

Go to step 7.

Replace the defective expansion feeder control card.

8 9 10

Are any of the pins or contacts on the duplex drawer connectors bent or damaged? Are connectors CN101 and CN102 on the duplex interface card properly connected? Replace the duplex interface card. Does this fix the problem?

Go to step 9. Go to step 10. Problem solved.

11 12

Replace the duplex interface cable. Does this fix the problem? Are CN16 on the printer controller board and CN3 on the CK2 daughter board on the printer controller board properly connected?

Problem solved. Replace the printer controller board. If the problem remains, replace the duplex connector cable.

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Map 11 - Paper size map

Step 1 Questions/actions Do the paper size sensor actuators on the paper operation tray operate correctly as you slide the paper location plate? Do the size sensor levers operate correctly? Are the following connectors properly connected? CN4 on the expansion feeder control card (trays 25). 4 If the problem is in tray 1, replace the CK2 daughter board. If the problem is in an expansion tray, replace the size sensor card associated with the affected tray. Does this fix the problem? Problem solved. Yes Go to step 2. No Replace parts as necessary. Replace the size sensor levers. Properly connect the connectors. Replace the printer controller board (tray 1). Replace the expansion feeder control card (trays 25).

2 3

Go to step 3. Go to step 4.

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Map 12 - Unable to print from USB drive service check

Step 1 2 3 4 5 Questions / actions Is the file being printed, a supported format? Is the USB drive properly inserted? Is the USB drive a supported drive? Try another drive. Did this work? Are the connections on the operator panel and the RIP board properly connected? Are any pins on the connectors bent or broken? Replace the operator panel. Did this work? Using a voltmeter, check pin 6 for 3.3V and pin 2 for 5V on J26 on the RIP board. Are the voltages correct? Yes Go to step 2. Go to step 3. Go to step 4. Problem solved. Go to step 6. No Try a supported file format. Properly insert the USB drive. Try a supported USB drive. Go to step 5. Properly connect all connections. Go to step 7. Replace the RIP board.

6 7

Problem solved. Replace the USB cable.

Map 13 - False tray (x) too full

Step 1 2 Questions / actions Is the paper cassette in the printer? Is the tray too full? Yes Go to step 2. Take paper out of the tray until the tray full line in the cassette is visible. Clean the sensor. Replace the paper feed unit. No Insert the paper cassette. Go to step 3.

3 4

Is the paper present sensor dirty? Is the paper feed position roll actuator broken?

Go to step 4. Replace the printer controller board.

Map 14 - False 32 - replace unsupported cartridge

Step 1 Questions / actions Is a supported cartridge installed? Yes Go to step 2. No Switch to a supported cartridge. Go to step 3. Properly connect the connectors.

2 3

Try a different cartridge. Did this work? Check the RFID antenna cable connections, and CN 21 on the printer controller board. Are they properly connected?

Problem solved. Replace the printer controller board.

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Service checks
Drive 1 DC motor service check
FRU 1 DC motor Drive unit 1 Printer controller board Action If the motor does not attempt to turn, and you receive a 910 error code, replace the driver 1 dc motor. Be sure the toner and photodeveloper units are not causing an overload on the dc motor. If the motor turns, but the paper carrying section of the machine does not rotate, check the drive 1 unit gear train for damage. Be sure the clutch on the gear train engages for color printing. Replace the drive 1 unit if necessary. If this does not correct the problem, replace the printer controller board.

Paper exit motor service check

FRU 1 Paper exit motor Action Check for frayed insulation on wires connecting the paper exit motor to the printhead controller board. Check for severed wires connecting the paper exit motor to the printhead controller board. Be sure connector CN09 on the printhead controller board is firmly connected. If there still is a problem, replace the face-down unit.

Duplex unit service check

FRU 1 Feed roller belts Duplex stepper motor Side fence Stepper motor gears Feed roller solenoid assembly Paper re-feed solenoid assembly Photo-interrupter assembly Action Check for wear or damage to the feed roller belts. Replace as necessary. Be sure the stepper motor turns freely with no binding. Check for wear or damage to the associated gears. Check for proper operation of the solenoid and linkage. Replace as necessary.

Ensure that the photo-interrupter actuators are operating correctly and are in the proper position.

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Paper feed unit service check

Note: These tests can also be performed on the expansion paper-feed units. FRU 1 Turn guide door sensor Action Turn the printer on. Open the door. Check the operator panel for Close Door message. Bypass the turn guide door open sensor*. Pull out and replace the cassette. Listen for the paper tray level motor to activate. (The tray may or may not rise. The motor makes a low pitched vibrating sound.) - If the paper tray level motor operates and the Close Door message fails to appear, replace the turn guide door sensor. - If the Close door message appears and the paper tray level motor fails to operate, replace the paper tray level motor. - If the paper tray level motor fails to operate, and the close Door message fails to appear, check CN3, CN4, and CN5 on the printer controller board. If they are properly connected, replace the printer controller board. Turn the printer on, and open the turn guide door. Bypass the turn guide door open sensor*. With the paper tray empty and the paper out sensor blocked, pull out and replace the cassette. - If the tray rises and stays in place, check for a dirty paper out sensor, and inspect the ball actuator on the paper feed unit. - If the ball actuator is stuck or broken, replace the paper feed unit. - If the ball actuator is good, replace the paper out sensor. - If the tray (x) empty message is displayed, check the paper out sensor to ensure it is in place. Turn the printer on, and open the turn guide door. Bypass the turn guide door open sensor*. Block the paper out sensor. With the tray empty, pull out and insert the cassette. - If the tray fails to rise, check for a dirty paper level sensor or broken casette present actuator. With the turn guide door open, remove and reinsert the paper tray. - If the paper feed roll fails to go up when the paper tray is reinserted, replace the paper feed unit. - If the actuator is broken, replace the paper feed unit. - If the actuator is good and the sensor was clean, replace the paper level sensor. - If the tray too full message is displayed, clean or replace the sensor.

Paper tray level motor

Printer controller board

Paper out sensor

Paper feed unit

Paper level sensor

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FRU

Action Bypass the turn guide door open sensor*. Turn the printer on while holding down the paper relay sensor. - If the operator panel does not display Paper Jam, check for a dirty paper relay sensor. - If the paper relay sensor is clean, or the actuator for the paper relay sensor is broken, replace the sensor. If the sensors are replaced and problem remains, replace the printer controller board. Check the resistance of the clutch using a multi meter. The resistance should measure 160 ohms. If the clutch shows a significantly higher reading, replace the clutch. If you replace the clutch and the problem remains, replace the printer controller board.

Relay sensor

Paper feed clutch

* The turn guide door sensor can be bypassed by pressing down the metal actuator located on the sensor. Hold it down with your finger or a piece of tape. Ensure all adhesive from the actuator is removed upon completion of service.

Expansion paper feed service check

If you have a 200 Paper Jam Tray (x) error code, check the option connection cable for proper connection to the printer or other paper feeder. FRU 1 Feeder drive motor Gears Paper feed clutch Expansion feeder control board Roller Roller clutch Action If the feeder drive motor works, go to the Paper carrying service check on page 2-56. If the motor turns, but the drive gears do not, replace the gears as necessary. Check the paper feed clutch for proper operation, and replace as necessary. If this does not correct the problem, replace the expansion feeder control board. If there is a failure to pick, or if a paper jam exists in the paper feed unit, check for dirty or worn rollers. If there is a failure to pick but the rollers are clean, check the roller clutch. This can be done by turning the paper feed roll in both directions. If the shaft can be turned both directions, replace the roller clutch.

Face down stacker full service check

FRU 1 Stacker full detection lever Stacker full detection sensor Printer controller board Action Check the stacker full detection lever for damage. Check for a voltage fluctuation between 0 V and +5 V between pins 2 and 3 of connector CN10 on the printhead controller board while actuating the sensor.

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High-capacity feeder (HCF) service check

FRU 1 Paper size sensors 1 and 2 Residual paper sensors 14 Paper level sensor Lower limit switch Docking switch Upper limit Paper sensor switch Paper feed sensor Tray motor Paper feed motor HCPF power supply Pickup solenoid Paper feed roller Transfer roller Paper feed clutch Tray drive belt Paper feed clutch Pickup solenoid HCF power supply Paper feed motor Tray motor HCPF board Action Go to Sensor/Sw Test on page 3-14, and perform the LED sensor test. You can block each sensor to verify if it is working properly. Replace the failing sensor.

Be sure that all rollers, gears, and belts are in good working order. Replace as necessary.

Go to Maintenance Mode on page 3-43, and run the tests.

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Finisher service check

FRU 1 Input path sensor Paper register sensor Upper tray exit sensor Guide stack assembly Paper full A sensor Paper detect sensor Staple home position sensor No staple sensor Punch box detect sensor Invert path sensor Lower tray exit sensor Elevator upper limit sensor Tray near full sensor Elevator lower limit sensor Jogging assembly Pap. upper level sensor Fin. set switch sensor Staple cart. set sensor Timing belts Patting roller Path select solenoid Path select gate Guide stack assembly Jogging unit assembly Tractor drive assembly Stapler Registration roller Paper exit rollers Registration sensor Registration clutch Punch clutch punch unit Timing belt Action Note: For frequent jams, hole punch problems, or stapling problems, first check the finisher to printer alignment. Go to Aligning the finisher and printer on page 3-59. Run the finisher sensor test in diagnostic mode to test the sensors and switches.

Run the staple test in diagnostic mode to test feeding and stapling function.

Run the hole punch test in diagnostic mode to test the hole punch function.

Elevator motor Tray wires

Observe the elevator motor operation while powering the printer up.

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Marks on paper service check

If you have evenly spaced marks on the paper, measure the distance between the marks, and locate the symptom in the following table. Check the assembly for dirt or damage and clean as necessary. Run a test print to verify the problem has been corrected. The indicated assemblies are replaced by the customer at prescribed intervals. If you remove the transfer belt, do not turn it upside down. Toner will fall from the waste toner box onto the transfer sheets and roller(s) inside the belt. This causes lower transfer efficiency and washed out colors. Distance between marks 27 mm 31.5 mm 45.1 mm 46.9 mm 46.9 mm 47.5 mm 64.5 mm 94.2 mm 139.2 mm 140 mm 824.5 mm FRU / supply item Absorption/charge roller (transfer roller) Photodeveloper charge roller Supply roller (toner cartridge) Upper registration roller Lower registration roller Developer roller (toner cartridge) OCR (oil coating roller) Photodeveloper drum Fuser upper roller Fuser lower roller Transfer belt

Fuser part locations Thermistor hot roll Thermistor BUR TCO hot roll TCO BUR Detact fingers hot roll Detact fingers BUR Exit rollers Star rollers

From paper center (mm) -6 0 66 101 113.5/75/37.5/0/-37.5/-75/-113.5 134/90/45/0/-45/-90/-134 96/37.5/-37.5/-96 127/60/15/-15/-60/-127

Operator panel service check

FRU 1 Operator panel Operator panel cable RIP board. Ensure code is at the latest level. Action Run both the LCD Hardware Test and the Button Test in Diagnostic Mode. Be sure the operator panel cable connections are securely connected on the RIP board and operator panel.

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Paper carrying service check

Paper has not exited or is stopped in the high-capacity feeder (area F, 249).
FRU 1 Paper feed roller Transfer roller Paper feed clutch Paper feed motor Sensors HCPF control card HCPF power supply Action Be sure the paper feed roller transfer roller, reverse roller, and call roller are free of dirt and are not damaged. Clean or replace parts as necessary. Set up and run a test in Maintenance Mode, and go to Highcapacity feeder (HCF) service check on page 2-53. Ensure all motors, clutches, and sensors operate correctly. Set up and run a test in Maintenance Mode, and go to Highcapacity feeder (HCF) service check on page 2-53. If no LEDs light, check the power source. Replace the HCF control card. Replace the HCF power supply.

Paper is being picked up and carried to the registration roller (areas C, E, 250, 24x).
FRU 1 Paper feed cassette Action If there are misfeeds and jams in the paper-feed unit, check to see if the corners of the paper in the cassette are curled upward. If the corners are curled, turn the entire stack of paper over. The curling could be due to humidity conditions. Are the rollers dirty or worn? Replace as needed. If there is a failure to pick, and the feed rollers are clean, check the roller clutch on the paperfeed unit. This check can be performed by turning the paper feed roll in both directions. If the shaft can be turned in both directions, replace the roller clutch. Be sure the paper feed rollers are free of dirt and not damaged. Be sure the fanning pad is free of dirt and not damaged. Replace parts as necessary.

Paper feed unit rollers Roller clutch

Paper feed roller (MPF) Paper feed rolls MPF, tray 1, 2, 3, 4, 5 Carrying roller tray 1, 2, 3, 4, 5 Fanning pad (MPF) Gears Paper feed clutch MPF clutch MPF frame assembly Registration sensor MPF sensor Printer controller board CK1 daughter card

4 5

Be sure the paper feed gears are not damaged. Ensure the clutches are engaging properly. Check connector CN17 (tray 1), CN8 (MPF) on the CK1 daughter card, and CN18 on the expansion feeder controller card for continuity. If possible, check for fluctuation between 0 and +5V on the CK1 daughter card board between the following pins when actuating the sensor: Registration sensorCN6 (pins 1 and 2) MPF sensor(CN6 pins 4 and 5) If the voltage fluctuates as stated previously, replace the printer controller board. If the voltage does not fluctuate, replace the sensor.

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Paper has stopped at the registration roller or has not reached the fuser (areas C, E, 250, 24x).
FRU 1 Registration roller clutch Registration roller Transfer belt unit Rear paper feed guide Action Check these parts for wear or damage. Replace as necessary. Be sure all guide surfaces in the paper path are free of dirt. Check the registration roller clutch for continuity. Does the clutch engage when the printer is printing a job? Be sure connector CN7 on the CK1 daughter board is connected properly. Check for a fluctuation of between 0 V and +5 V between pins 1 and 2 of connector CN6 on the CK1 daughter board while actuating the sensor. If the voltage fluctuates as stated above, replace the printer controller board. If the voltage does not fluctuate, replace the sensor.

Registration sensor Printer controller board

Paper has exited the registration roller and entered the fuser (areas A and B).
FRU 1 Transfer belt unit Rear paper guide Discharge brush Fuser Action Remove any buildup of toner. Replace any damaged or worn parts. Check the paper exit flag on the fuser for damage. Replace the fuser if necessary. Replace the fuser if paper jams cannot be removed.

Fuser separation pawl

Paper has entered the fuser and exited the printer (area B).
FRU 1 Fuser Fuser exit lower roller Fuser exit upper roller Face-up exit assembly Face down exit assembly Face down feed roller belt Action Remove any toner buildup, and replace any worn or damaged parts. Be sure the exit FU/FD solenoid energizes in the correct position for either face-down or face-up delivery. Do a continuity check of the solenoid. Be sure connector CN7 is properly connected to the CK2 daughter board. Be sure that connector CN4 is properly connected to the controller board. Check the face-down feed roller belt. Check for a fluctuation of between 0 V and +5 V on the printer controller board between the following pins, when actuating the sensor: Paper exit switchCN7 on the Ck2 daughter board (pins 4 and 5).

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Paper has entered the duplex unit (area D).

FRU 1 Feed rollers Belts Action Check for wear or damage to feed rollers and belts.

2 3

Duplex unit Duplex stopper motor Side fence stepper motor Feed roller solenoid assembly Paper re-feed solenoid assembly Paper tray

Be sure the duplex unit is properly installed and that all connections are correct. Be sure the stepper motor turns freely with no binding. Check for wear or damage to the associated gears. Replace as necessary. Check for proper operation of the solenoid and linkage. Replace as necessary.

Check to see if the paper edge guides have shifted. If so, re-time by removing the screw and gear from the bottom of the tray and pushing the paper edge guides up against the paper lift plate. Reinstall the screw and gear.

Paper jammed in finisher (area G).

FRU 1 Registration roller Paper exit rollers Registration sensor Registration clutch Punch clutch punch unit Action Check finisher to printer alignment. Go to Aligning the finisher and printer on page 3-59. Check all belts for wear or damage. Check the registration roller for wear or damage. Check for obstructions. Check the registration sensor by running the finisher sensor tests in diagnostic mode. Check the registration clutch by running the staple test or hole punch test in diagnostic mode. Replace parts as necessary.

Paper feed motor Finisher control board

Check the paper feed motors by running the staple test or hole punch test in diagnostic mode. If the paper feed motor has been replaced, replace the finisher control board.

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Paper jammed in finisher (area H).

FRU 1 Timing belts Patting roller Action Check finisher to printer alignment. Go to Aligning the finisher and printer on page 3-59. Check for obstructions in the paper path. Check all belts for wear or damage. Check for wear or damage on the patting roller.

Path select solenoid Path select gate Guide stack assembly Jogging assembly Stapler

Check for proper operation of the guide stack assembly and jogging assembly by running the staple test in diagnostic mode. Check the tractor belts for proper alignment. Replace parts as necessary.

Belt home position sensor Paper detecting sensor Invert path sensor Finisher control board

Ensure that all sensors are operating properly by running the sensor test in diagnostic mode. Replace sensors as necessary.

Paper jammed (area I).

FRU 1 Timing belts Action Check finisher to printer alignment. Go to Aligning the finisher and printer on page 3-59. Check the paper path for obstructions. Check all belts for wear or damage.

Invert (tray 2) exit roller Exit guide (tray 2) invert assembly Exit guide (tray 1) straight assembly Paper exit sensor (tray1) Paper exit sensor (tray 2) Paper full sensor A (tray 2) Paper upper level sensor B (tray 2) Elevator upper limit sensor Elevator lower limit sensor Elevator motor

Check to ensure that all rollers are operating correctly by running the hole punch and staple tests in diagnostic mode.

Ensure that the sensors are working properly by running the sensor test in diagnostic mode.

Ensure that the elevator upper limit sensor, elevator lower limit sensor, and the elevator motor are operating correctly at power up.

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Paper exit, face up service check

FRU 1 Face-up exit assembly Action If the paper is not exiting to the back paper face-up tray or the facedown tray, check the sensor for proper operation. Look for a fluctuation of between 0 V and +5 V between pins 1 and 2 of connector CN5 of the CK2 daughter board while actuating the sensor. Check the FU/FD deflector that directs the paper to the proper tray. Check the FU/FD solenoid for continuity. Also be sure the connector is properly connected to the printer controller board. Check the gears and the actuating mechanism for wear or damage.

Printer controller board

Check connectors CN18 on the printer controller board, and CN7 on the CK2 daughter board for proper connection on the printer controller board.

Paper skew service check

FRU 1 Cassette Action Remove the tray, and turn it upside down. The tray guides are connected at the center of the tray by a toothed gear that ensures they move in unison. If not, remove the screw at the center of the gear and, using a sheet of paper in the tray as a template, realign the guides. Reseat the roller at the leading edge of the transfer belt. Make sure the correct amount of paper is in the tray and that it is under the corner bucklers. The paper lift tray must be pushed down to the lock position every time the drawer is closed.

Paper tray missing service check

FRU 1 Size sensor actuators Cassette Action Check to ensure that the paper size adjustment is correct for the paper being used. Ensure that the paper size sensor actuators are not bent or broken. Make sure that there are no broken parts on the cassette that would allow the cassette to move or shift from its intended position inside the printer. Be sure that connector CN18 on the printer controller board is connected properly. Also check CN4 on the expansion paper feeder control board for the associated tray.

CK2 daughter board Size sensor board Expansion paper feeder control board Printer controller board

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Photodeveloper missing service check

When you replace the photodeveloper unit, all three color units must be replaced at the same time. FRU 1 Photodeveloper Sub-frame unit High voltage unit Printer controller board Action Check for dirt or damage to the sensing contacts on the rear. Clean or replace the photodeveloper drum unit if necessary. Check the sensing contacts on the sub-frame assembly. Clean or replace the affected contacts or sub-frame. If the problem remains, replace the high voltage unit (HVU). If the problem remains, replace the printer controller board.

2 3 4

Power supply service check

FRU 1 Voltage Power cord Fuse Switch Power supply 1 Power supply 2 Action Be sure the switch is on, and the power cord is firmly plugged into the printer. Be sure the correct voltage is present at the outlet. Check the power cord for continuity. The power supply fuses may be blown. Unplug the machine, and check fuse F2 on the power supply 1 for continuity. If the fuse is good, check the power switch connector for continuity. The power supply 2 may be defective. Check the dc power of the power supply for the following pins: CN102 pins 8 and 11 for +3.3 V CN103 pins 7 and 14 for +3.3 V CN105 pin 5 for +3.3 V CN102 pins 12 and 14 for +5 V CN103 pins 1, 3, 8, 9 for +5 V CN104 pins 1 and 2 for +5 V CN104 pins 7 and 8 for +24 V CN105 pin 4 for +24 V CN106 pins 5 and 6 for +24 V Replace power supply 2 if necessary.

2 3

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210 Staple jam service check

FRU 1 Stapler Staple cartridge holder Action Check for jammed staples in the stapler. Clear the staple jam, go into diagnostic mode, and run a staple test. If the problem recurs, replace the staple cartridge holder. If this does not resolve the problem, replace the stapler. If the error occurs and there is no staple jam, check to ensure that connectors CN5 on the stapler and PJ1 on the finisher control board are properly connected. Make sure that the finisher set switch is activated. Measure for +5 V dc between pins 11 and 12 on stapler connector CN5. If +5 V dc is not present, check for continuity on the stapler to finisher control board cable. If there is no continuity on any pin position, replace the cable. If there is continuity, replace the finisher control board. If +5 V dc is present, replace the stapler.

Stapler Finisher control board Stapler cable

Transfer belt up/down service check

FRU 1 Belt up/down sensors Belt up/down actuator Action Check the transfer belt up/down sensor. Be sure that connector CN15 is firmly connected to the printer controller board. Replace the transfer belt unit. Check for a fluctuation between 0 V and +5 V between pins 7 and 8 while actuating the sensor. Be sure connector CN11 is firmly connected to the CK1 daughter board. Replace the belt up/down clutch if necessary. Check and replace the belt up/down unit if damaged. If there still is a problem, replace the printer controller board.

2 3 4

Belt up/down clutch Belt up/down lift cams Printer controller board

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Image quality troubleshooting

Print quality problems
Problem Print is too light, or printed images or characters have voids or dropouts. Action Be sure youre using recommended paper or other media. Use media from a new package. Be sure you have selected the correct Paper Weight setting for the media youre using. Be sure the affected print unit is completely installed in the printer. Set print darkness to 4 from the Color Menu. Clean the printhead LEDs. If you suspect a toner cartridge is low on toner, remove the appropriate toner cartridge, and gently shake it back and forth to distribute the toner evenly. Reinsert the print unit and try printing the job again. Replace the affected toner cartridge. Replace the photodevelopers. If only black print appears light, replace just the black photodeveloper. If one of the colors prints too light, replace all three of the color photodevelopers. If there is still a problem, go to Uneven printing on page 2-67. Colored lines, streaks, or smudges appear on the printed page, or print appears blurred or unclear. Replace the photodevelopers. If the problem only occurs when printing black, replace just the black photodeveloper and fuser coating roll. If the problem occurs when printing one of the colors, replace all three of the color photodevelopers. If the problem remains, go to Black line on page 2-66.

Toner specks appear on the page.

Replace the oil coating roll.

Toner colors the background of the page.

Be sure the affected photodevelopers and toner cartridges are completely installed in the printer.

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Problem The page has 100% coverage of one color.

Action Be sure the affected photodevelopers are completely installed in the printer. Replace the photodevelopers. If the page is black, replace just the black photodeveloper. If the page is another color, replace all three of the color photodevelopers. If this does not fix the problem, go to Black print on page 2-67.

Light lines or streaks appear on the printed page.

Clean the LEDs. Make sure the affected photodeveloper is completely installed in the printer. Remove the affected toner cartridge, and gently shake it back and forth to distribute the toner evenly. Reinsert the toner cartridge, and try printing the job again. Replace the affected toner cartridge. Replace the photodevelopers. If the problem only occurs when printing black, replace just the black photodeveloper. If the problem occurs when printing one of the colors, replace all three of the color photodevelopers and the transfer belt. If the problem remains, go to Uneven printing on page 2-67.

The page is blank.

Be sure the affected print unit is completely installed in the printer. Replace the affected toner cartridge. If the problem remains, go to No image on page 2-66.

Toner smears or rubs off the page.

Be sure youre using recommended paper or media. Be sure you have selected the correct Paper Weight setting for the media youre using. Be sure the top cover is completely closed and both sides are snapped shut. You may need to replace the fuser.

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Problem Color fades with fuzzy, poorly defined edges.

Action Print out a Menu Settings page, and check the level of supplies. If a toner cartridge shows 10% or less, shaking the cartridge may improve the printout. Remove the cartridges and photodevelopers from the printer. Use a lintfree, dry cloth to clean the LEDs of any stray toner. Wipe one at a time and proceed from the front of the printer to the back in one gentle swipe. It may take more than one pass. Use a different spot on the cloth or a new cloth for each LED. Reinstall supplies and test. Remove the supplies from the printer. Check that the LEDs are free to move upward. With the supplies out, the metal post is visible on the LED. Push up on the post, and make sure it returns to its previous position. If the LED is binding, it is possible there is an incorrect screw holding the cover in place. If too long a screw is installed in the cover, it will bind against the LED. The correct screw length is 3.5 mm. Install the screws and test. Debris in the contact blocks may cause fading. Make sure there is nothing in the contact block to keep it from seating securely when the top cover is closed. Ensure the absorption roll/charge roll on the belt is securely seated. The black plastic T-shaped bushings should both be below the flap on the right side of the belt. A poorly seated roll can cause both skewing of the paper and problems with the magenta print. Check that the top cover is firmly closed on the printer. If the cover is not closed completely, the LED may be out of focus and allow light print on the bottom of a letter size page. Close the cover firmly and test. Print the quality pages in the Diagnostics Mode (under Print Test, Print Quality Pages). This often identifies the color that has a problem. If you switch the toner cartridges and the problem also changes color on the test pages, the problem is in one of the cartridges. Replace the proper color cartridge.

Toner adheres to the back of the page.

Remove the fuser oil roll, wipe it with a dry, lint-free cloth, and clean the transfer belt. If there still is a problem, go to Periodic dirt on page 2-68.

Quality of printed transparencies is inadequate.

Be sure youre using the recommended Lexmark transparencies. Be sure you have selected the correct paper weight setting for the media you are using. When printing transparencies, always set the Paper Type to Transparency. Avoid getting fingerprints on transparencies before printing.

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Problem Print on the page is skewed.

Action Be sure the width guides in the paper tray or the multipurpose feeder fit snugly against the media you loaded. Be sure the charge roll or belt is seated properly.

A white gap is noticeable between color fills, due to poor color registration.

Be sure all four corners of the printer are resting on a steady flat surface. Turn the printer off and back on. The printer calibrates the print head timing, which may improve registration. Be sure that Auto Registration, in diagnostic mode, is On.

No image
Possible cause Moist paper Action Be sure the printer is not in a damp environment and the paper is not curled or wavy due to moisture. If necessary, inform the customer about correct storage. Be sure the LED printhead cable is securely connected to the printhead controller board and LED printhead assembly. If the problem remains, replace the LED printhead. Be sure all the connectors to the high voltage unit are securely connected. If the problem remains, replace the high voltage unit. Be sure all connectors are securely connected to the printer controller board. If the problem remains, replace the printer controller board. If the problem remains, replace the printhead controller board.

LED printhead

High voltage unit (HVU) Printer controller board Printhead controller board

Black line
Possible cause Photodeveloper drum Fuser detach pawl Fuser roller surface Fuser thermistor surface LED printhead Action Clean any dirt from the drum surface. Replace it if it is scratched. Remove any toner buildup. Replace the fuser.

Clean the LED printhead. Print a blank document. Replace the LED printhead if a black line appears on the paper.

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Black print
Possible cause High voltage unit (HVU) Action The printed paper has black print. Be sure the high voltage unit is properly connected. If the problem remains, replace the high voltage unit. If the problem remains, replace the right sub-frame contacts. If the problem remains after replacing the sub-frame, be sure the photodeveloper has clean contacts. If necessary, replace the photodeveloper.

Sub-frame Photodeveloper drum set

Missing colors
Possible cause Toner cartridge unit Photodeveloper Action Be sure the toner cartridge and the PC drum unit are properly seated. Be sure the contacts on the print unit are clean. Be sure the print unit is installed in the correct position. Run a print test. If the problem remains, switch the toner cartridge with another color and run a test print. If the new color prints, replace the failing toner cartridge. High voltage unit If the problem remains, check the connector on the high voltage unit. Replace the high voltage unit If the problem remains. Are all the screws on the high voltage unit in place? If the problem remains, replace the printhead and EPROM. If the problem remains, replace the printhead controller board. If the problem remains, replace the high voltage unit. If the problem remains, replace the transfer belt unit.

LED printhead unit LED printhead controller board High voltage unit (HVU) Transfer belt unit

Uneven printing
Possible cause Photodeveloper LED printhead Transfer belt unit Top cover Action Check for condensation or dirt on the photodeveloper. Clean any dirt off the exposed surface of the LED printhead. Also check the locating pins of the printhead. Be sure the transfer belt is clean and not damaged. Replace parts as necessary. Be sure the top cover is fully locked.

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Periodic dirt
Possible cause Oil coating fuser roller (OCR) Photoconductor drum Transfer belt unit Action Check for dirt or damage to the fuser rolls or the oil coating roller (OCR). Check for scratches on the surface, and replace if necessary. Be sure the transfer belt is clean and not damaged. Replace parts as necessary.

White spots
Possible cause LED printhead Photodeveloper Toner cartridge Belt unit Action Firmly install the photodeveloper and the toner cartridge into the printer.

Check the transfer belt unit for scratches or nicks. Be sure there is no toner buildup on the belt. Replace the belt unit if it is damaged.

Options service check

Service Tip: When you have a problem with any of the options installed in the options slots on the interconnect board, switch the non-operating option to one of the other option slots to isolate the failure.

Serial port
Run the Serial Wrap Test on page 3-12. Note: The Serial Wrap Test is designed to check the serial port hardware by using a wrap plug, P/N 1329048, and invoking the Serial Post Diagnostic Test. The test helps isolate the printer from the serial cable and host computer. The test provides failure information on the display for approximately three seconds. If the test indicates a problem, replace the RIP board.

Flash Memory Option(s)

Run a copy of the test page, and check to see if the option you are checking is listed. The printer does not recognize the option being installed if the option is not listed. Be sure the memory card assembly is installed correctly and is not broken or damaged. If the Memory card assembly is correctly installed, not broken or damaged, then run the Flash Test on page 3-16. If the test fails, replace the Flash card assembly. If the problem continues, replace the RIP board.

DRAM Memory Option(s)

This service check is the same as the flash memory option service check with the following exception: Run the DRAM Test on page 3-10 from the menu if the DRAM Memory card assembly is correctly installed and not broken or damaged. If the test fails, replace the DRAM card assembly. If the problem continues, replace the RIP board.

Hard Disk Option

Service Tip: The 5056-01x printers support one hard disk option. Be sure only one 3.2 GB or larger hard disk option is installed. Be sure the hard disk and the hard disk board are correctly installed. Run the Quick Disk

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Test on page 3-16 from the Device Test on the Diagnostic Menu when a problem is suspected either with the hard disk system board or with the hard disk. Note: The Quick Disk Test is a non-destructive test and indicates Pass or Fail. If the test fails, replace the hard disk. If a problem still exists, replace the hard disk board. Use the Disk Test/Clean on page 3-16 to help restore the disk if it contains bad data and is unusable. This test is divided into a cleaning and a verifying or testing section. Warning: This can be a very lengthy test depending on the disk size. This test leaves the hard disk unformatted. The servicer or user must reformat the disk using the Format Disk Menu operation. This is a destructive type of test. All the data on the disk is destroyed and should not be performed on a known good disk.

Network Card Option

The network is installed on the system board on network model printers.

Error Code 976 - Network Card x

A 976 error code indicates an unrecoverable software error in network card x. Verify that network card x is correctly installed in the socket on the interconnect board and is properly grounded. If you find no problem, contact your next level of support before replacing the network card.

54 Network <x> Software Error

This error displays when the RIP software detects that a network card is installed in slot x on the interconnect board but cannot establish communications with the network card.

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3. Diagnostic aids
Note: When troubleshooting, or prior to making any adjustment to print quality, always be sure:

The printer is installed on a level, rigid surface. The photodevelopers are never exchanged. Do not exchange a black photodeveloper for a color
photodeveloper, as they have different surface phase counts.

Radar Page is always used when adjusting print registration.

Power-On Self Test sequence

1. Power on. 2. Printer and RIP controller check: ROM and RAM Fuser thermistor 3. Printer hardware check: Paper jam Printer cartridge unit Toner supply Paper cassette present 4. Fuser temperature check. Temperature regulated. 5. Ready: Printer controller RIP controller Printer condition Motor/Fan Heater 6. DC motor drive 1 7. Feeding paper 8. Print 9. Stepper motor drive 2 10. Paper exit 11. Stop

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Understanding the printer operator panel

The operator panel on your printer is a 4-line, back-lit, gray scale display that can show both graphics and text. The Back, Menus, and Stop buttons are located to the left of the display, the navigation buttons are located below the display, and the numeric pad is located to the right of the display.

The use of the buttons and the layout of the display panel are described in the following table. Button Back Function Press the Back button to return to the last screen you viewed. Note: Changes made on a screen will not be applied if you press the Back button. Press the Menu button to open the menu index. Menu Note: The printer must be in the Ready state to access the menu index. A message indicating the menus are unavailable will appear if the printer is not ready. Press the Stop button to stop the mechanical operation of the printer. After pressing Stop, the message Stopping is displayed. When the printer has stopped, the status line in the operator panel will show Stopped, and a list of options will appear. The Up or Down buttons are used to move up and down lists. When navigating through a list using the Up or Down button, the cursor moves one line at a time. Pressing the Down button at the bottom of the screen changes the screen to the next whole page. The Left or Right buttons are used to move within a screen such as moving from one menu index item to another. They are also used to scroll through text that will not fit on the screen. The Select button is used to initiate action on a selection. Press Select when the cursor appears next to the selection you want such as following a link, submitting a configuration item, or when you want to start or cancel a job. Numeric pad
1 4 7 2 5 8 0 3 6 9 #

Stop

Navigation buttons

The numeric pad consists of numbers, a pound '#' sign, and a backspace button. The 5 button has a raised bump for nonvisual orientation. The numbers are used to enter numeric values for items like quantities or PINs. The backspace is used to delete the number to the left of the cursor. Pressing the backspace multiple times will delete additional entries. The pound '#' sign is not used.

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Button Display panel

Function The display panel shows messages and graphics describing the current state of the printer and indicating possible printer problems you must resolve. The top line of the display is the header line. If applicable, it will contain the graphic indicating the Back button can be used. It will also display the current status, and the Supplies (Warnings) status. If multiple warnings are present, each warning will be separated by a comma. The other three lines of the display are the body of the screen. This is where you view printer status, supplies messages, show-me screens, and make selections.

Printing the menu settings

1. 2. 3. 4. 5.
From the printer operator panel, press Continue to press and release Press the Press to enter the menus.

until you see TESTS MENU.

button and scroll to Reports. . Menu Settings is displayed on the first line.

Press again to print the page. The message Printing Menu Settings is displayed. The printer returns to Ready status after the menu settings page prints.

Operator menu disabled

If the operator has disabled the menu, and you want to run operator print tests, turn the machine off, and then press Go and Stop as you turn the machine on.

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Menu overview
SUPPLIES MENU Cyan Toner Magenta Toner Yellow Toner Black Toner Cyan PC Drum Magenta PC Drum Yellow PC Drum Black PC Drum Oil Coating Roll Fuser Transfer Belt Staples Hole Punch Box PAPER MENU Default Source Paper Size / Type Configure MP Substitute Size Paper Weight Paper Loading Custom Types Universal Setup Bin Setup REPORTS Menu Settings Printer Statistics Network Setup Page Profiles List Network Setup Page Print Fonts Print Directory

SETTNGS Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu Postscript Menu PCL Emul Menu HTML Menu Image Menu

SECURITY Max Invalid PIN Job Expiration

HELP Print All Color Quality Print Quality Supplies Guide Printing Guide Media Guide Print Defects Menu Map Information Guide

NETWORK/PORTS TCP/IP Standard Network Network <x> Standard USB USB <x> Parallel Parallel <x> Serial Serial <x> Netware AppleTalk LexLink

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Diagnostics
Enter diagnostics mode by holding down the key and the key while PORing the printer. Release the keys when Performing Self Test displays on the screen. When the printer completes its startup, the following screen displays.

Navigating the Diagnostics Menu

The diagnostics menu is navigated by using the to select the items in the menu. and keys to scroll through the menus, and the key

Diagnostics Menu Overview

Top Level Menus Alignment Menu Intermediate Menu Items Auto Align Test Cyan Yellow Magenta Print Tests Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 MP Feeder Standard Bin Output Bin 1 Prt Quality Pages Hardware Tests Panel Test Button Test DRAM Test Cache Test Parallel Wrap Parallel Wrap 1 Parallel Wrap 2 Serial 1 Wrap Serial 2 Wrap

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Top Level Menus Output Bin Tests

Intermediate Menu Items Feed Tests Feed To All Bins Sensor Tests

Finisher Tests

Staple Test Hole Punch Test Sensor/Sw Test Feed Tests

Device Tests

Quick Disk Test Disk Test/Clean Flash Test

Printer Setup

Defaults Light Quantity Color Page Count Mono Page Count Perm Page Count Serial Number Model Name Configuration ID Reset Calibration Par S Strobe Adj Par 1 Strobe Adj Par 2 Strobe Adj

Event Log

Display Log Print Log Clear Log

Exit Diagnostics

Press

to Exit

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Alignment
Auto Alignment 1. Use the 2. Press 3. Press
key to navigate to the alignment menu item. to select alignment. to select the Auto Align test.

Note: The printer will display Printer Calibrating while this test is running. Three alignment pages will print (Cyan, Magenta, Yellow).

Cyan, Yellow, Magenta

These menu items allow you to adjust the X, Y, and Theta values for each color. Each increment of the X (Top Margin Offset) is equal to1 / 600th of an inch. The Y and Theta values increment in 1 / 3600th of an inch. Y (Cyan, Yellow, Magenta) Modification of this setting allows users to shift right or left the position of the left margin on a per plane basis. Each increment corresponds to 1/6th of a pel at 600 dpi. A positive offset moves the margin to the right, and a negative offset moves the margin to the left. Note: Modification of this setting causes the entire image to compress or expand. Theta Offset (Cyan, Yellow, Magenta) Modification of this setting allows users to shift right or left the position of the right margin on a per plane basis. The right margin adjustment is necessary to offset any vertical printhead placement error with respect to the PC drum. Each increment corresponds to an approximate shift of 1/6th of a pel at 600 dpi. A positive offset moves the margin to the left and a negative offset moves the margin to the right. Modification of the right margin offset setting causes the entire image to move left/right on the page. To change the value of an alignment setting in the alignment menu:

1. 2. 3. 4. 5.

Use the Use the

key to scroll to the desired color (C,M,Y). Press the key to scroll to the X, Y, or Theta setting. Press

key to select the color. to select the setting to adjust. to increase the value.

To change the selected settings value, press To save the settings new value, press To exit the Alignment menu, press Back. to accept the setting. .

to decrease the value, or

Note: You must press

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Print Tests
When PRINT TESTS is selected from the main Diagnostics menu, the printers panel displays PRINT TESTS in the header row. Below the header row in vertical order from top to bottom, the panel displays each installed input source on its own line. Prt Quality Pages appears as the very last option in the list.

[Input Source] Print Test

After a user selects the input source to test, the panel displays the selected input source in the header row and, below the header row, presents two testing options: Single or Continuous. Both of these tests will generate a test page; however, a Single test prints the test page once, while the Continuous test continues printing the test page until the user presses Stop. During a Single test, none of the panels buttons are active while the test page prints. Regardless of the input source selected, the printer always generates a simplexed version of the Print Test page using its default resolution. However, for either test, the media installed in the selected input source will affect the content of the test page generated by the printer. If an input source contains:

any size paper, then the printer will generate a page that is similar to the Registration Quick Test, except
that the Print Test version of this page doesnt contain the registration diamonds. Note: For some paper sizes (e.g. A5), the printer may require more than one sheet of paper when printing the test page. If an input source contains:

envelopes, then the printer will generate an Envelope Print Test pattern that consists of continuous prints of
each character in the printers selected symbol set. Note: During a Continuous test involving an input source containing envelopes, the device will generate the Envelope Print Test pattern on the first envelope, and then leave each subsequent envelope blank. While either test prints, the panel displays [Input Source] Printing.... When a user presses Stop to end a Continuous test, the panel displays [Input Source] Canceled. After a Single test has printed or after a Continuous test is canceled, the panel returns to the screen described at the beginning of this section.

Output Bin 1 (Print Tests)

This test instructs the printer to generate 2 pages and to drop them into Output Bin 1 (the face-up bin on the side of the printer). The pages printed during this test are in color and contain general information about the printers settings. While this test prints, the panel displays Output Bin 1 Printing....

Print Quality Pages

This setting enables a user to view the values of a broad range of the devices settings and to test the devices ability to generate acceptable printed output. Nine pages are printed when the Print Quality Pages test is run.

Hardware Tests
Panel Test
After a user chooses this setting, the printer automatically executes the Operator Panel test application which occupies the entire display panel. The test application automatically toggles each pixel in the display panel through every contrast level, beginning with the darkest (e.g. every pixel turned on and as dark as possible) and ending with the lightest (e.g. every pixel turned off). By implication, this test will show any non-functioning pixels in the panel, since these will appear as blank spaces during the tests darker stages. The panel test application executes continuously until the user presses Stop. After this test is canceled, the panel will display the main HARDWARE TESTS.

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Button Test
The Button Test is used to verify the operation of each button on the operator panel. When this option is selected, the following is displayed:

When a user presses a physical button on the panel, an X appears over that buttons graphic on the operator panel. When the user lets the physical button go, the panel removes the X from the picture of the button. To exit this test, press Back or Stop.

Cache Test
This test is used to verify the functioning of the printer processors cache. When a user selects this test, the panel displays CACHE Test Testing..., then posts Resetting the Printer and automatically performs a POR. After the POR, the panel displays the following:

P represents the number of times the Cache has passed the test, and F represents the number of times the Cache has failed the test. The largest number that is displayable by either field is 999,999. Initially, only 4 digits appear for F; a fifth and sixth digit will appear if required. Each time the printer finishes a test, it increments P or F by one according to the success or failure of the Cache. The power indicator light blinks green while the Cache test executes. The only way a user can stop this test before its completion is to turn the printer off. If the test is not canceled, it automatically stops executing when all of the printer processors Cache has been tested.

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DRAM Test
The DRAM Test is used to check the validity of both the printers standard and optional DRAM. The test involves writing patterns of data to DRAM to verify that each bit in memory can be set and read correctly. When a user selects this test, the panel displays DRAM Test Testing..., then posts Resetting the Printer and automatically performs a POR. After the POR, the panel displays the following:

P represents the number of times the DRAM has passed the test, and F represents the number of times the DRAM has failed the test. The largest number that is displayable by either field is 999,999. Initially, only 4 digits appear for F; a fifth and sixth digit will appear if required. Each time the printer finishes a test, it increments P or F by one according to the success or failure of the DRAM. While the DRAM test executes, the power indicator light blinks green. The only way a user can stop this test before its completion is to turn the printer off. If the test is not canceled, it automatically stops executing when all of the printers standard and optional DRAM has been tested.

Parallel Wrap Test

This test verifies the proper functioning of the parallel port hardware using a wrap plug. Each parallel signal is tested. To perform this test, follow these steps:

1. Disconnect the parallel interface cable, and install the parallel wrap plug. 2. Select HARDWARE TESTS from the Diagnostics Menu. 3. In the HARDWARE TEST menu, select the appropriate parallel port option for testing.
When a user selects this test, the panel displays the following:

P represents the number of times the parallel port hardware has passed the test, and F represents the number of times it has failed the test. The largest number that is displayable by either field is 999,999. Initially, only 4 digits appear for F; a fifth and sixth digit will appear if required. Each time the printer finishes a test, it increments P or F by one according to the success or failure of the parallel port hardware. While the parallel port hardware test executes, the power indicator light blinks green. A user can cancel this test by pressing Stop. When a test is canceled, the panel returns to the main HARDWARE TESTS menu. Or, when the maximum number of tests has been executed, the test stops and displays the results.

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If a test fails, one of the following errors will display:

Sync Busy Error Byte Interrupt Request Error Strobe Interrupt Request Error Init Fall Error Init Busy Error Init Rise Error Host Busy Error RAM Data FF Error RAM Data AA Error RAM Data 00 Error RAM Data 55 Error DMA Count Error DMA Address Error DMA Interrupt Error DMA Memory Error DMA Background Error Clear Init Rise Error False Init Rise Error False Init Fall Error Autofeed Rising Interrupt Error Clear Autofeed Rise Error False Autofeed Rise Error Autofeed Falling Interrupt Error Clear Autofeed Fall Error

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Serial Wrap Test

The Serial Wrap Test is used to check the operation of the serial port hardware using a wrap plug. Each serial signal is tested. To perform the wrap test, follow these steps:

1. Disconnect the serial interface cable, and install the serial wrap plug. 2. Select HARDWARE TESTS from the Diagnostics Menu. 3. In the HARDWARE TESTS menu, select the appropriate serial wrap option.
When a user selects this test, the panel displays Serial Wrap [x] Testing... and then transitions to a screen that shows P:[xxxxxx] F:[xxxx] on a separate line. P represents the number of times the serial port hardware has passed the test, and F represents the number of times it has failed the test. The largest number that is displayable by either field is 999,999. Initially, only 4 digits appear for F; a fifth and sixth digit will appear if required. Each time the printer finishes a test, it increments P or F by one according to the success or failure of the serial port hardware. While the serial port hardware test executes, the power indicator light blinks green. A user can cancel this test by pressing Stop. When a test is canceled, the panel displays Serial Wrap [x] Test Canceled. Or, once the maximum pass count or fail count is reached, the test is stopped, and the final test results are displayed. If a test fails, one of the following errors is displayed:

Receive Status Interrupt Error Status Error Receive Data Interrupt Error Transmit Data Interrupt Error Transmit Empty Error Threshold Error Receive Data Ready Error Break Interrupt Error Framing Error Parity Error Overrun Error Data Error Data 232 Error Data 422 Error FIFO Error DSR Error DSR PIO Error DSR Interrupt Error CTS Error CTS PIO Error CTS Interrupt Error

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Output Bin Tests

Feed Tests (Output Bin)
This test is used to verify that media from the devices default input source can be fed to a specific output bin. No information is printed on the feed test pages. Note: The feed test can be run using any of the supported paper and envelope sizes. Each of the printers installed bins appears as an option within this menu. For each bin, the user has two choices:

Single, in which the printer feeds a single sheet of media to the selected output bin; or Continuous, in which the printer continuously feeds media to the selected output bin until the user
presses Stop. While this test runs, the power indicator blinks green, and the panel displays [Selected Output Bin] Feeding.... During Single tests, no buttons are active. However, during Continuous tests, Stop can be pressed to cancel the test. If a test is canceled, the printer will display [Selected Output Bin] Canceled.

Feed To All Bins

This test is used to verify that the printer can feed media to all installed output destinations. No information is printed on the feed test pages since the laser is not engaged during this test. After this test is selected, the printer feeds media from the default source to each installed bin in the following order:

Standard Bin, Bin #1, Bin #2, Bin #3, Bin #4, Bin #5, Bin #6, Bin #7, Bin #8, Bin #9, Bin #10, Bin #10, Bin
#9, Bin #8, Bin #7, Bin #6, Bin #5, Bin #4, Bin #3, Bin #2, Bin #1, Standard Bin, Standard Bin, Bin #1, and so on. While this test runs, the power indicator light blinks green and the panel displays All Bin Test Feeding.... Because this test is always executed as a Continuous test, pressing Stop at any time will cancel the test. If a test is canceled, the printer posts All Bin Test Canceling... and feeds any remaining media in the paper path to the appropriate output destination.

Sensor Test (Output Bin)

Selecting this setting executes a test to verify that the selected output bins sensors are working correctly. The sensors that appear as part of this test vary depending on which sensors are installed in the selected output bin. When the user selects an output bin:

1. The panel displays the selected output bins sensors. 2. The user can manipulate the printer in such a way as to actuate each of the selected bins sensors.
The panel displays Closed when the sensor is closed or Open when the sensor is open. If the wrong message is displayed, then the sensor must be malfunctioning. To exit the sensor test, press Back or Stop.

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Finisher Tests
Feed Test
This test feeds one sheet of media from the devices default input source to a finisher output bin. The device can perform this test using any paper size that is supported by the finisher. No information is printed on the test page. Note: A user cannot specify the output bin to which the device will feed the test page. The test cannot be canceled while it is running. As a result, no buttons are active during the execution of this test. While this test executes, the power indicator light flashes green, and the panel displays Feed Test Running.

Hole Punch Test

This test is used to verify that media can be fed to a finisher output bin and then hole-punched. No information is printed on the feed test pages since the laser isnt engaged during this test. Eight sheets of paper are fed, and then the pages are hole-punched with a 3-hole or a 4-hole pattern depending on the selected punch test. Note: The printer will use Letter-size paper for the 3-hole punch test and A4-size paper for the 4-hole punch test. The Finisher Feed Test cannot be canceled or terminated when execution of the test has begun. As a result, no buttons are active during the execution of this test. While this test runs, the power indicator light flashes green, and the panel displays Hole Punch Test Running.

Sensor/Sw Test
This test is used to verify that the finishers sensors and switches are working properly. When the Sensor/Sw Test item is selected, the panel displays the following options:

Finisher Devices Finisher Path Finisher Bin

Use the key to select one of the above options. The panel will display all of the sensor names listed next, as well as each sensors current state.

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The sensor tests are divided into these three groups:

Finisher device sensors: Elev Lower Limit Elev Upper Limit Fin Set Switch No Staple Punch Box Detect Staple Home Pos Staple Cart Set Finisher path sensors: Belt Home Pos Input Path Invert Path Jogging Home Pos Paper Detect Paper Resist Finisher bin sensors: Elev Lower Limit Face Down Exit Face Up Exit Pap Upper Level Paper Full A Tray Near Full
To test any of the displayed sensors or switches, press or to select the appropriate item, then manually actuate the selected item. When the item is closed, the panel displays Closed. When the sensor is open, the panel displays Open. To exit the sensor test, press Back or Stop.

Staple Test
This test is used to verify the functioning of the finishers staple mechanism. After this test is selected, the printer automatically feeds eight pieces of media from the default input source to the output bin that supports stapling. After all eight pieces of media are deposited, the device staples the packet. While this test runs, the power indicator light blinks green, and the panel displays Staple Test Running.... To cancel this test, the user can press Stop.

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Device Tests
Quick Disk Test
This test will perform a non-destructive read/write on one block per track on the disk. While this test runs, the power indicator light blinks green, and the panel displays Quick Disk Test Testing.... This test cannot be canceled. When the test finishes, the panel posts either Quick Disk Test Test Passed or Quick Disk Test Test Failed.

Disk Test/Clean
This test will perform a low-level format of the hard disk which will destroy all data on the disk and which should never be performed on a good disk. In general, this test will only be used when the disk contains bad data and is therefore unusable. Note: Although this tests length will depend on the disk size, in general, this can be an extremely lengthy test. Note: When this test is completed, the disk is automatically initialized with a new file system. Therefore, it is not necessary to format the disk. After this test is selected, the panel displays the message that appears in the Contents will be lost Priority Selection Screen in Appendix B. To exit this test and return to the DEVICE TESTS menu, the user selects No. This is the users only chance to exit this test; once the test has begun, it cannot be stopped. While this test runs, the power indicator light blinks green, and the panel displays Formatting Disk. Due to the nature of this test, it cannot be interrupted once it has begun. After the test finishes, the panel indicates either Disk Test/Clean Test Passed or Disk Test/Clean Test Failed.

Flash Test
This test verifies the functioning of the flash device by writing data to it and by reading data from it. This test destroys all data on the flash device. Note: This test leaves the flash unformatted. The CE or user must reformat the flash using the Format Flash operation in the Utilities Menu. After this test is selected, the panel displays Files will be Lost. Go/Stop?. Press to confirm and continue the test. To exit this test and return to the DEVICE TESTS menu, the user will select the Stop option on the panel. This is the only opportunity a user will have to cancel this test. While this test runs, the power indicator light blinks green, and the panel displays Flash Test Testing.... At the completion of this test, the panel displays either Flash Test Test Passed or Flash Test Test Failed.

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Printer Setup
Defaults
The value of this setting determines whether the printer uses the US or Non-US factory default value for the following printer settings: Printer Setting Paper Sizes (Paper feeding sources which do not have hardware size sensing capability) Envelope Size (Envelope feeding sources which do not have hardware size sensing capability) PCL Symbol Set PPDS Code Page Universal Units of Measure PC-8 437 Inches PC-850 850 Millimeters 10 Envelope DL Envelope US value Letter Non-US value A4

Note: Changing this setting's value has the same effect as selecting "Restore Base" or "Restore Network" in the Factory Default Configuration menu setting.

Light Quantity
Cyan Magenta Yellow Black

Range = 0 to 45 Note: The light quantity does not need to be set when replacing a LED printhead.

Page Counts
The values of these settings indicate the total number of mono (including blank) and color pages generated by the printer. The permanent page count can also be viewed in this sub-menu. After all manufacturing printing tests have been completed, this value is set to 0. Note: Unlike in past implementations, the values of these settings cannot be changed by a user or a CE. To return to the main PRINTER SETUP menu, a user can press Back.

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Serial Number
This printer setting records the printer's serial number that was assigned by manufacturing. The Serial Number menu item allows you to set the Serial Number for the printer. To set the Serial Number:

1. Select the Serial Number menu item from the Printer Setup menu by pressing the
be displayed:

key. This screen will

2. Move the cursor to the desired digit in the Serial Number by pressing the 3. Set the digit to the desired setting by pressing the or arrow key.
When you are finished setting the Serial Number, press the Note: Do not press the Back key before pressing the saved.

or

arrow key.

key. This will save the setting.

key. Doing this will result in the new setting not being

Model Name
Selecting this menu item displays the printer's model name.

Configuration ID
Use the configuration ID to communicate characteristics of the printer that cannot be determined by the hardware sensors. The configuration ID is originally set when the printer is manufactured, The C920 uses 2 Configuration IDs, each of which consists of 8 digits. When Configuration ID is selected from the PRINTER SETUP menu, the current ID is displayed:

The Configuration ID menu item allows you to set both Configuration ID settings for the printer. To set the configuration ID:

1. Select the Configuration ID menu item from the Printer Setup menu by pressing the 2. Move the cursor to the desired digit in the Configuration ID by pressing the or 3. Set the digit to the desired setting by pressing the or arrow key.

key. arrow key.

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When you are finished setting the configuration ID, press the Note: Do not press the Back key before pressing the saved.

key. This will save the setting.

key. Doing this will result in the new setting not being

After one or both configuration ID settings are saved, the printer will not POR. After saving the new configuration ID, press the Back key to return to the Printer Setup menu.

Reset Color Calibration

This setting enables the printer to adjust the alignment of its color planes using pre-programmed default values. Using this setting to adjust color plane linearization may not provide as effective a calibration as would using the Automatic Alignment Adjust. To perform this adjustment, press the key.

Par [x] Strobe Adj.

This setting enables the user to adjust the amount of time the strobe is sampled in order to determine if valid data is available on the parallel port. The settings range from -4 to +6. Each time this value is incremented by 1, the strobe is sampled 50 ns longer. Each time this value is decreased by 1, the strobe is sampled 50 ns less. When the value of this setting is 0, the factory default value is used to determine the length of time the strobe is sampled.

Par S Strobe Adj

This message displays only if the printer is configured with the standard parallel port.

Par 1 Strobe Adj

This message displays only if a parallel port is available through the PCI slot 1.

Par 2 Strobe Adj

This message displays only if a parallel port is available through the PCI slot 2.

Par 3 Strobe Adj

This message displays only if a parallel port is available through PCI slot 3. To adjust one of these settings, select Par [x] Strobe Adj from the Printer Setup menu. This screen will display: (x equals the number of the strobe being adjusted)

1. Press the or arrow keys to increase or decrease the Strobe Adj value. 2. When the desired number is displayed, press the key to save the value.
Note: Do not press the Back key before pressing the being saved. key. Doing this will result in the new setting not

3. Press the Back key to return to the Printer Setup menu.

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Event Log
Display
When Display Log is selected, the panel posts, Display Log in the header row and up to the first three log entries in the area below the header row. Each logged event is identified by the panel text that appeared when the event occurred. For instance, if the log recorded a 900 Service Error, the display version of the log would show 900 Service RIP Software. Log entries appear in chronological order with the topmost entry occurring most recently followed by the second to top entry and so forth down to the bottom-most entry. The events log can be scrolled up and down using the and keys. If there is more information than what can be displayed on a line, you can access that and keys to scroll left and right. information by using the

Print
Selecting this item will tell the printer to print the event log. The diagnostics menu version of the event log contains information not contained in the configuration menu version of the event log.

Date and Time Stamp UptimeThe amount of time from the events occurrence and the time of the POR preceding the event. Debug Data Code Level

Clear
Selecting this option clears all current events from the event log. After selecting this option, a second screen appears, asking for confirmation. The key can also be pressed to go back to the main event log screen.

Exit Diagnostics
Select this item, and press to reset the printer.

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Configuration menu
To enter the configuration menu, POR the printer holding down the key and the key until the operator panel displays Performing Self Test. The configuration menu can be navigated by pressing the and keys, and then pressing the key to select the item.

Black only mode

Black Only mode enables a user to force the printer to always print color content in grayscale. Turning this setting on is equivalent to setting Print Mode to Black Only; the printer ignores any PJL or data stream commands that attempt to change the Print Mode setting. If this setting is off, the printer prints color content as normal. The values for this item are on and off. Use the or key to navigate to the desired setting. Press the key to activate the desired setting. Note: To accept the new menu setting, you must press the key before pressing the Back key.

Print quality pages

Selecting this item prints the quality pages. Pressing initiates this operation.

Color trapping
The settings for this menu item are off and 15. Color trapping is an algorithm used to compensate for mechanical misregistration in the printer. In the printers implementation, when small black text or fine black lines are being rendered, the printer checks to see if they are being rendered on top of a colored background. If so, rather than remove the color from beneath the black content, the printer leaves the color around the edge of the text or line. In this way, the hole in the colored region is reduced in size, which prevents the characteristic white gap that is caused by mis-registration. The values 1 through 5 indicate the amount of color that remains beneath the black content. Each setting is 1/600 of an inch. Therefore, the more inaccurate the registration setting, the higher this setting needs to be adjusted. To adjust the setting, press the and keys until the desired setting is set. Press the key to activate the desired setting. Note: To accept the new menu setting, you must press the key before pressing the Back key.

Panel menus
This setting enables or disables the menus on the operator panel. The settings for this menu are Enable and Disable. Use the or key to navigate to the desired setting. Press the key to activate the desired setting.

PPDS emulation
The value of the PPDS emulation menu item determines if a device can recognize and use the PPDS data stream. The values for this item are activate and de-activate. To adjust the setting, press the and keys until the desired setting is set. Press the key to activate the desired setting. Note: To accept the new menu setting, you must press the key before pressing the Back key.

Demo mode
The printer supports a demonstration mode that is used in retail environments to illustrate the features of the printer. To change the setting press the or key, and press the key to save the setting. The menu settings are Activate and De-activate. Note: To accept the new menu setting, you must press the key before pressing the Back key.

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Factory defaults
Enables a user to restore all the printers settings to either network or base printer settings. When Restore Base is selected, all non-critical base printer NVRAM settings are restored. When Restore Network is selected, all network NVRAM settings are restored to their factory default values. To restore default settings, use the key. key or to scroll to the base or network defaults and press the

Note: The Restore Network option is only available on models with an integrated network adapter.

Energy conserve
Energy conserve affects the values that appear on the Power Saver menu in the setup menu. To activate or deactivate this item, use the or key to scroll to the desired setting, and press the key. This setting only appears when the printer does not support Automatic Power Saver, or the Automatic Power Saver feature has been deactivated.

Event log
The event log prints when the key is pressed.

Auto align adjust

This setting determines whether the printer performs an auto align adjust calibration after a certain initiating event such as a POR, close door, or new toner cartridge detection. The settings are on and off. Use the or key to scroll to the desired setting, then press the key. Note: Auto align adjust should never be off during normal printer usage.

Auto color adjust

auto color adjust determines whether the printer should perform an automatic color calibration after an initiating event occurs. The settings for this option are on and off. Use the or key to scroll to the desired setting, then press the key. Note: Auto color adjust should never be off during normal printer usage.

Paper prompts
Paper prompts controls the tray to which the printer directs a change paper prompt. The values for this setting are Auto, MP Feeder, and Manual Paper. Use the or key to scroll to the desired value, then press the to accept the change.

Envelope prompts
Envelope prompts controls the tray to which the printer directs an envelope change prompt. The values for this setting are Auto, MP Feeder, and Manual Paper. Use the or key to scroll to the desired value, and press the key to accept the change.

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Jobs on disk
This setting only appears if there is a disk installed on the machine. Jobs on disk is used to delete buffered jobs that are on the hard disk. This option appears even if there are no buffered jobs on the disk. The values for this setting are delete and do not delete (default). Use the or key to scroll to the desired value, and press the key to accept the change.

Disk encryption
Disk encryption controls whether the printer encrypts information that is written to the disk. The setting only appears if the hard disk is installed, and the 3-2 digits of config ID 2 are set to 01 (supported) or 10 (supported with INA). The values for this setting are disable (default) or enable. Use the or key to scroll to the desired value, and press the key to accept the change. Note: When disk encryption is changed, all information on the disk is destroyed. A prompt is displayed asking for confirmation of the change before executing.

Font sharpening
Font sharpening allows a user to set a text point-size value below the high frequency screens used when printing font data. For example, if the setting value is 24, all fonts sized 24 points or less use the high frequency screens. To decrease the setting value by 1, press . To increase the setting value by 1, press . Note: The font sharpening setting affects PostScript, PCL and XL.

Standby disabled
The value of this setting determines if the Standby Mode in the setup panel menu includes a disabled value. If the value of this setting is on, the disabled value appears in the Standby Mode menu. If the value of this setting is off, disabled doesnt appear. The values for this setting are on (default) and off. Use the or key to scroll to the desired value. Press the key to accept the setting.

Exit config menu

Pressing the key while this option is selected restarts the printer into normal operating mode.

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Theory of operation
Processes and configuration
In this printer, the toner of four colors (magenta, cyan, yellow, and black) melts and deposits dots on paper, which record color image information. This printing process is called the electrophotography process.

Electrophotography process
In the electrophotography (EP) process, 6 steps take place to image toner on the page:

1. 2. 3. 4. 5. 6.

Charge Expose Develop Transfers Fuse Clean / Erase

ChargeThe heart of the EP process centers around the photoconductor (or photodeveloper). The photodeveloper unit is layered with an organic substance that makes it sensitive to light. At the beginning of EP process, the entire surface of the photodeveloper is negatively charged by a charge roller which is located within the photoconductor unit itself. This charge is directed to the photosensitive medium at a low voltage, thus reducing the generation of ozone to a very low level. ExposeOnce the photodeveloper is charged, the initial image is recorded by irradiating light from the LED printhead. This forms an electrostatic or latent image (an invisible image) on the surface of the light-sensitive photodeveloper. The area on the photodeveloper where the electrostatic image is written has been partially discharged (less negative) so that there is a charge difference between the electrostatic image and the rest of the surface area of the photodeveloper. Note: Since light from the LED array varies depending on the individual LED printheads, the light emitting value (light quantity value) is stored in the EPROMs on the print head controller board (one for each color station). Given that the LED printhead and EPROM on the printhead controller board of this printer are paired, the EPROM on the printhead controller board should always be replaced whenever the LED printhead is replaced.

Development unit
Toner is agitated by the cartridge hopper and then fed to the supply roll. The supply roll then transfers the toner in between the development roll and doctor blade. The doctor blade, which is made of conductive rubber, is fitted to the development roll and used to smooth the toner evenly across the surface of the development roll.

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As the photodeveloper rotates, it comes into contact with toner on the development roll of the cartridge. Due to the charge differences between the electrostatic image and the rest of the surface of the photodeveloper, toner will only cling to the electrostatic image created by the light from the LED printhead.

Transfer unit
Paper is fed onto the transfer belt by the registration rollers while the belt rotates at the same speed as the photodevelopers. The paper is held to the belt by an electrostatic charge from a charge roller located inside the belt. As the paper reaches each color position, a transfer sheet located inside the belt (underneath the paper) will apply a charge to the paper. The charge difference of this electrostatic field will cause the toner image formed on the photoconductor drum to transfer to the paper.

Cleaning unit
Any toner that remains on the photodeveloper following transfer is scraped away with the cleaning blade and collected in the waste toner reservoir. Furthermore, the residual charge that remains on the photodeveloper is discharged by the erase lamp. Once this process is complete, the photodeveloper is ready to begin the EP process for the next page.

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Fusing
Once the paper has been imaged, the paper is detached from the transfer belt by the separation fingers.

After separation, it enters the fuser where heat and pressure are applied to the paper. The toner is melted and bonded to the fibers of the paper.

Note: The fusers upper and lower fuser rollers are heated and pressure-fitted. A heater is positioned in the roller tube, and a thermistor and thermostat remain in contact with the outside of the tube. Fuser separation fingers are attached near the upper roller to separate the paper from the roller. Each thermistor sends the surface temperature of the roller to the printer controller. The printer controller turns the heater on or off according to the voltage of each thermistor. If the controller fails and the temperature of the roller exceeds specifications, the temperature fuse (TCO) connected to each heater opens, preventing overheating.

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After completing the fusing process, paper is discharged from the printer. The delivery sensor detects the paper, and the FU/FD deflector switches between the face-up and face-down paper delivery. As the paper passes through the fuser, it pulls down the sensing lever and turns on the delivery sensor. If the delivery unit remains on longer than specified, the printer controller determines that the printer is jammed.

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Drive system
Drive 1, composed of a 100 V dc motor and gear unit, feeds the registration paper from the paper feeder and drives the belt unit, photodevelopers / toner cartridge, fusing unit, and face-up delivery unit. The motor rotates by the ON signal from the printer controller/motor drive unit and sends a rotation synchronization detection signal to the motor drive unit. Note: The gear unit of drive 1 is adjusted in phase and should not be disassembled. Drive 2, composed of a hybrid stepping motor and gear unit, drives the face-down delivery unit.

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Paper feeding
The paper feeder is a two-way system composed of the multi-paper feeder (100 sheets maximum) and an integrated 550-sheet tray. Optionally, the expansion paper feeders (550 sheets) can be increased to four layers. A high-capacity paper feeding system (3,000 sheets) may be used. Combining the multi-paper feeder, expansion paper feeders, and high-capacity paper feeding system gives the printer a maximum paper supply of up to 5,850 sheets.

Cassette paper feeder

The paper is raised to the proper paper-feed level by the paper tray lift motor when the cassette is replaced or when the paper present / level sensor is in the open position. If the sensor is in the open position, the printer controller board sends a signal to the paper tray lift motor to lift the tray. The tray will continue to lift until the paper in the tray reaches the proper height and moves the paper present actuator. This will close the sensor and the paper tray lift motor will stop. In this raised position, the paper will be ready to feed to the engine. Note: To prevent a jam due to paper depletion, there is a second ball actuator that places the paper out sensor in the closed position. If the paper out sensor is in the open position when the paper present / level sensor is in the closed position, the printer will signal that the tray is out of paper when a print job is sent. Paper is fed into the printer when a signal is sent from the printer controller board to the paper feed clutch. This signal causes the paper feed roll shaft to rotate in a counterclockwise direction. The paper feed shaft also drives a gear which drives the pick roll. When the pick roll rotates, it sends the top sheet of paper in the cassette to the relay rollers inside the printer. Double feeds are prevented by a separator roll that rotates in the opposite direction. If more than one sheet is pulled by the pick roller, the separator roller will hold back the additional sheets of paper. This theoretically will prevent a jam from occurring.

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Multipurpose feeding
The multipurpose feed clutch turns on when a signal is received by the printer controller board. The multipurpose feed roll is interconnected with drive unit 1 by a spring clutch. When the signal is received to print, the clutch engages and rotates the pick roller to feed paper.

Registration unit
Once the media is fed up the right of the printer, it temporarily stops at the registration rollers so the papers leading edge can be adjusted so it will be parallel with the image to be printed. The lower registration roll interfaces with the registration clutch and is responsible for feeding or stopping the paper. Once the paper is synchronized, the media passes through the registration rollers on its way to the absorption roller of the transfer belt. Note: There is a registration sensor located just prior to the registration rollers. This sensor detects the presence of paper and will trigger a paper jam if the media doesnt pass by the sensor in the appropriate amount of time.

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Belt unit
The transfer belt acts as a transport for the paper as it is carried from the registration rollers, underneath the photoconductor drums, and finally to the fuser. The paper is held to the belt by an electrostatic charge that is applied by a charge roller located inside the transfer belt. Once the image has been transferred to the paper, the transfer belt carries the paper to the separation fingers, where the paper is detached from the belt and then enters the fuser. Note: Besides acting as a paper transport, the transfer belt rotates during calibration to automatically adjust the density and printer alignment. The density sensor is positioned facing the left side of the belt where the belt drive roller is located. This sensor reads small patches of toner that are laid down on the belt during calibration. To keep this sensor clean, a mechanism cleans the sensor surface when the front door is open and closed. Note: Adjust the printer alignment whenever the belt unit is replaced or removed. Furthermore, if the transfer belt is damaged, toner can cling to the belt and contaminate the paper. When fingerprints or other stains appear on the belt, wipe them away with a dry cloth.

Belt up/down
In monochrome printing, switching to color printing is not required. To avoid unnecessary wear of the photosensitive drum by the cleaning blade, this operation is stopped with the electromagnetic clutch in drive 1. The transfer belt is lowered so as not to touch the photosensitive drum during color printing. The transfer belt moves up and down with the switching shaft cam by the electromagnetic clutch in drive 1. The belt position is used to detect the cam position with the photo sensor, using the fan-shaped light-blocking plate attached to the switching shaft. Printing with the transfer belt lowered is called monochrome mode, and color printing is called color mode.

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Delivery
After completing the fusing process, paper is discharged from the printer. The delivery sensor detects the paper condition, and the FU/FD deflector switches between the face-up and face-down paper delivery. The paper from the fuser pulls down the sensing lever turning on the delivery sensor (photo interrupter). If the delivery unit remains on longer than specified, the printer controller determines that the printer is jammed, and the paper delivery flap lever switches to either face down or face up.

Expansion paper feeder

The optional expansion paper feeder can be installed at the lower part of the main unit. Including the main unit, up to five layers of cassettes can be used for cassette paper feeding.

Duplex unit
A duplex unit can be installed into the printer to allow two-sided printing. Once the media has exited the fuser and is partly out of the top exit rollers, feeding is stopped and then reversed, and the media is directed into the duplex unit. Paper fed into the duplex unit stops and synchronizes while the center position of the media is corrected by the operation of the side guide plate. Paper is then re-fed and is delivered to the normal feeding path on the right side of the printer.

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Paper weight
Purpose:
This menu selection is used to set the paper weight for each of the defined media types. This allows the printer to optimize the print quality for the media weight. This menu can be accessed in the Paper Menu in normal mode.

Values:
Menu Selection Plain Weight Transparency Weight Glossy Weight Labels Weight Vinyl Labels Bond Weight Envelope Weight Letterhead Weight Preprinted Weight Colored Weight Card Stock1 Identifies the relative weight of the card stock loaded in a specific source
2

Purpose Identifies the relative weight of the paper loaded in a specific source, and ensures that the toner adheres properly to the printed page.

Values Light Normal* Heavy

Light Normal* Heavy Light Normal* Heavy

Custom <x> Weight

Identifies the relative weight of the custom paper loaded in a specific source

Light Normal* Heavy

1 2

1620 lb 2024 lb 2428 lb

Shown if card stock is supported in a specific source Shown if custom weight is supported in a specific source

* Default value

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Clearing paper jams

200 Paper Jam

This message identifies the areas (AF, MPF, or T1T5) you need to check to remove the paper or to clear the message. Check Areas A, B This message indicates a paper jam in the transfer belt, fuser, or output roller area. To clear areas AB:

1. 2. 3. 4.

Open the front door. Rotate the top cover locking lever to the left. Place both hands on the lifting points, and squeeze the right top cover latch. Lift the cover. Warning: Do not use pointed objects to remove the paper. They may damage the transfer belt. Note: The paper may be covered with unfused toner, which can stain garments.

5. Remove any paper on the transfer belt. 6. 7.

If the paper source was the multipurpose feeder, check the area between the multipurpose feeder and the transfer belt. Check the fuser area and top cover for additional jams. If there is no jammed paper in the fuser area or top cover, go to step 12. If jammed paper is present, continue with step 7. Lift the fuser pressure release lever.

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8. Slowly pull the paper out toward the inside of the printer. If the paper jam is difficult to remove, let the fuser 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19.
cool down, and remove the fuser. Unscrew the two thumbscrews and open the jam access door on the fuser to remove the jam Rotate the fuser pressure release lever down. The top cover will not close until the lever is in the down position. Check the top cover for additional jams. If none, go to step 12. Remove the jam. Place both hands on the top cover. Press down firmly until the top cover clicks into place. Rotate the top cover locking lever to the right. If you cannot rotate the locking lever, the cover is not fully closed. Open the jam access door on the left side of the printer. Remove any paper inside the printer. Close the jam access door. To prevent additional paper jams, make sure both sides of the door are closed. Close the front door. Press Go. If the paper jam message continues, check and clear all paper from the paper path.

Check Area C This message indicates a paper jam in the duplex unit area by the access door. To clear area C:

1. Open the duplex jam access door on the right side of the printer. 2. Remove the jam. 3. Press Go.
If the paper jam message continues, clear any paper from the paper path. Check Area D This message indicates a paper jam in the duplex unit area. To clear area D:

1. Open the duplex jam access door on the right side of the printer. 2. Gently pull out the duplex unit. 3. Turn the paper forwarding dial counterclockwise. 4. 5. 6. 7. 8. 9.
If the paper advances, remove the jam and go to step 7. If it does not advance, go to step 4. Open the duplex unit covers. Remove the jam. Close the duplex unit covers. Push in the duplex unit. Close the duplex jam access door. Press Go. If the paper jam message continues, clear any paper from the paper path.

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Check Area E This message indicates a paper jam in the top, middle, or bottom optional drawer paper path area. To clear area E: Note: If you have a high-capacity feeder, pull it away from the printer.

1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Open the jam access door on the top optional drawer. Remove the jam. Close the jam access door. Open the jam access door on the middle drawer. Remove the jam. Close the door. Open the jam access door on the bottom drawer. Remove the jam. Close the door. Press Go. If the paper jam message continues, clear any paper from the paper path.

Check Area F

1. 2. 3. 4. 5. 6.

Pull the high capacity feeder away from the printer. Open the jam access door on the top optional drawer. Remove any jam. Close the jam access door. Slide the high-capacity feeder until it locks to the docking frame. When the feeder is in the correct position, you hear a click. Press Go. If the paper jam message continues, check and clear all paper from the paper path.

250 Paper Jam 1. Slowly pull the jam out of the multipurpose feeder.
Note: If you are feeding banner paper, do not pull the paper out; instead, begin with step 2. If the paper will not come out, proceed with step 2. If it does, go to step 10. Open the front door. Rotate the top cover locking lever to the left. Place both hands on the lifting points and squeeze the right top cover latch. Lift the cover. Warning: Do not use pointed objects to remove the paper. They may damage the transfer belt. Remove the paper on the transfer belt. Place both hands on the top cover. Press down firmly until the top cover clicks. Rotate the top cover locking lever to the right. If you cannot rotate the locking lever, the cover is not fully closed. Close the front door. Press Go.

2. 3. 4. 5. 6. 7. 8. 9. 10. 11.

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241244 Paper Jam

Note: Although tray 1 is shown, you can use the same procedure to clear any of the 241244 or Check Tray 1 4 messages. Paper jam messages 241244 and Check Tray 14 indicate a jam in one of the paper trays. To remove the jam:

1. 2. 3. 4. 5. 6. 7. 8. 9.

If you have a high-capacity feeder, pull it away from the printer. Open the jam access door for the paper tray indicated on the display. Remove the jam. Close the jam access door. Pull out the paper tray indicated on the display. Remove any damaged paper. Push down on the remaining paper in the tray until the bottom plate clicks. Close the paper tray. Press Go. If the paper jam message continues, clear any paper from the paper path.

249 Paper Jam

Note: If you have an optional printer cabinet, the high-capacity feeder will be identified as tray 3. A 249 Paper Jam Check Tray 5 message indicates a jam in the high-capacity feeder. To remove the jam:

1. 2. 3. 4.

Open the high-capacity feeder top cover. Remove the jam. Close the cover. Press Go.

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High-capacity feeder (HCF)

Paper feed and separation mechanism
The high-capacity feeder consists of a tray and paper transfer mechanisms. The paper feed and separation mechanism uses a friction roller separation and paper feed system with a non-contact magnet type maintenance-free torque limiter. When the paper feed clutch turns on, the paper feed roller shaft rotates, and the paper feed roller is driven with the one-way clutch. The call roller rotates with the relay gears to feed the top paper. The reverse roller rotates along with the paper feed roller. During paper feed, if two sheets feed, the reverse roller rotates by the torque limiter, returning the lower sheet. When the paper feed sensor (reflection type sensor) detects the paper, the pickup solenoid turns off to raise the call roller, transferring the paper to the registration roller.

Registration operation
When the paper feed motor rotates, the transfer roller is driven with relay gears. The reverse roller shaft rotates the gears on the paper feed clutch in the direction of the arrow and stops by the friction force of the paper feed roller.

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Tray up/down mechanism

The driving force of the tray motor transmits to the tray driving pulley through the gears. Moving the tray moves up and down through the tray driving belt. After the paper loads, and the top cover is set, the pickup solenoid turns on to lower the call roller. When the tray moves up, the call roller is raised by the top surface of the paper, and the shield plate on the up sensor is released from the up sensor which turns off the tray motor.

Also, when the top surface of the paper lowers during printing and the up sensor is shielded, the tray motor again rotates forward to raise the paper.

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When the down button is pressed, the tray motor reverses to move the tray down. During the down motion of the tray, as the top surface of paper passes the paper level sensor, the tray motor stops. The tray moves down by about 500 sheets. The down sensor detects the tray lower limit position.

Tray up condition
Tray up motion stops when the:

Up sensor is OFF (not shielded) Power cord is connected and the joint switch is ON Up sensor is ON (shielded) during printing Top cover is closed, or when up sensor is ON

Tray down condition

Tray down motion stops when the:

Paper level sensor is OFF Down button is pressed Paper end is detected

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Size detection mechanism

The paper size can be switched between A4 and letter (11 inches) by changing the side fence position. The paper size sensor 2 detects the fixing screw 2 at the A4 position. The paper size sensor 1 detects the fixing screw 1 at the letter position. Tray up motion stops when the up sensor is OFF, not shielded.

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Residual paper detection mechanism

The residual paper quantity in the tray is detected with four photo interrupters. The quantity of pages remaining in the sheet feeder displays in the following increments:

Near end, about 80 sheets About 300 sheets About 1,000 sheets About 2,000 sheets

Paper end detection

A reflection type sensor is provided on the top stay to detect the paper top surface and the paper end.

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Maintenance Mode
DIP switch specifications
The DIP switches on the high-capacity paper feed board have the following functions:

Function switching and initial setting of the standard machine or optional machine.
DIP switch OFF ON OFF ON X X X X Function switch 4 3 Maintenance switch Description 2 1 1 Standard machine initial setting 2 Optional machine initial setting

Maintenance switch (test mode selection) is valid without connecting to the printer controller board.
Function switch DIP switch 4 OFF ON OFF ON OFF ON OFF ON X X X X X X X X Linear velocity 101 mm/s Thick paper mode Linear velocity 129 mm/s Plain paper mode Linear velocity 180 mm/s 3 2 1 Maintenance switch Test paper feed mode (standalone) Test OFF mode

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Finisher
The finisher communicates with the host engine through serial interface signals and performs the following operating modes:

Straightexits paper to the upper tray. Punch and straightstops paper at the leading edge, punches it, and exits it to the upper tray. Invertsends paper to the accumulator, and exits it to the lower tray. Punch and invertstops paper at the leading edge, punches it, and sends it to the accumulator where it exits to the lower tray. Invert and staplejogs each sheet of paper in the accumulator. When the accumulated number of sheets reaches a designated number, it staples a batch of sheets, and then exits the stapled set to the lower tray. Punch, invert and staplestops paper at the leading edge, punches it, sends it to the accumulator and jogs each sheet. When the accumulated number of sheets reaches a designated number, the batch is stapled, and exited to the lower tray. Invert and offsetjogs each sheet in the accumulator, shifts it by the offset, then exits it to the lower tray. Punch, invert and offsetstops paper at the leading edge, punches it, sends it to accumulator and jogs each page, offsets it, and then exits it to the lower tray.

Note: Capacity is up to 100 sheets of 20 lb paper in tray 1 (top tray), and up to 1000 sheets of 20 lb paper in tray 2 (lower tray).

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Finisher cross section

Upper Tray Invert Exit Idle Roller Paddle Roller Straight Exit Roller Straight Exit Idle Roller Path Select Gate Register Idle Roller Input Paper Guide

Lower Tray
Invert Exit Roller

Register Roller

Accumulator

Stapler Unit

Electrical parts function

Finisher Set Switchdetects the connection with the printer. Staple Cartridge Set Switchdetects when the staple cartridge is open. Staple Existence Sensordetects when the stapler is empty. Staple Home Position Sensorlocates home position for stapling. Paper Register Sensordetects when paper enters into the finisher, detects paper jams and triggers the punch. Paper Exit Sensor (Upper Tray) (Letter), Invert Path Sensor (A4)detects when paper feeds into the lower tray, the end of jogged paper and paper jams. Paper Exit Sensordetects that paper has exited the printer. Tractor Home Position Sensorlocates home position for the drive belt. Elevator Upper Limit Sensordetects when the lower tray is at the highest position. Jogging Home Position Sensorlocates home position for the jogging bar. Paper Detecting Sensordetects when the paper is at the correct position for stapling. Paper Full Sensor Adetects when there is a full stack of paper on the lower tray. Paper Upper Level Sensor Blocates the top of the stacked paper on lower tray. Also detects when paper is removed from stacked papers on the lower tray while stacking. Elevator Lower Limit Sensordetects when the lower tray is at the lowest position.

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Paper feed mechanism

Paper is transported, after it is detected at paper register sensor by drive gears and drive belts, driven by the paper feed motor or tractor drive motor and other rollers. Paper path route differs subject to the selected mode.

Straight paper path (exit paper to upper tray)

The paper feed motor drives and rotates rollers. The path select gate is changed by the path select solenoid, and paper goes out to the upper tray by the exit rollers.
Upper Tray Paper Exit Idle Roller Paper Exit Sensor (Upper Tray) Registration Idle Roller Paper Register Sensor Registration Roller

Paper Exit Roller

Path Select Gate

Path select gate

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Inverting paper path (exit paper to lower tray through accumulator)

The paper feed motor drives and rotates the rollers as paper feeds through the registration rollers, path select gate, and patting rollers. Paper is detected by the invert path sensor. Paper is then jogged by the jogging bar and driven by the belt drive motor before exiting to the lower tray (accumulator).

Patting Roller Invert Exit Idle Roller

Path Select Gate Paper Registration Sensor

Lower Tray Invert Exit Roller Registration Roller

Accumulator

Invert Path Sensor Tractor Drive Motor

Accumulator

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Paper registration sequence

Paper is stopped at the hole punching position momentarily before the paper standstill clutch turns ON and changes to open. At this point, the driving force cannot be transmitted to the register rollers. The paper then stops at register rollers, and since the finisher keeps feeding the paper from the host printer, the leading edge of the paper stops at the register rollers. The paper buckles at the entrance. The paper buckle feeds downward to the lower entrance paper guide, where it is hole-punched at the leading edge. The paper standstill clutch turns OFF and changes to close as the driving force transmits to register rollers, and the paper transportation restarts.

Punch unit driving sequence

When the paper feed motor drives, the driving force is transmitted through the punch unit drive gear to the clutch gears of the punch unit. Since the punch clutch is normally opened OFF, the driving force is not transmitted to the driving shaft. When the punch clutch turns ON, it is closed and unlocked. The driving force is then transmitted from the clutch gears to the driving shaft. As the shaft turns, the rotation of the cam causes the paper to be hole-punched. Immediately after one turn of the shaft, the punch clutch turns OFF, and the drive shaft stops.

Drive Shaft Cover Cover

Blade Paper Entrance Sensor Punch Clutch Registration Idler Roller Cam

Registration Roller

Registration Clutch

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Jogging / offset mechanism

Jogging sequence
Each sheet, upon entering the accumulator, is aligned by the jogging bar which moves the sheet horizontally until the edge of the sheet contacts the registration plate. The paper detecting sensor detects the paper position for stapling.

Offsetting sequence
Sheets of jogged paper are offset by the horizontal movement of the jogging bar. The jogging bar is moved horizontally by the rack and pinion mechanism, while the jogging motor rotates. Each plate spring on the jogging bar pushes the rack in the direction of the pinion gear, so that the rack and pinion gears meet securely. The distance of the offset bar movement depends on paper size, A4 or letter.

Detection of fixed position

The fixed position of the jogging bar is detected by the jogging home position sensor and a sensor flag united with the pinion. The fixed position is set when the sensor detects the sensor flag. This fixed position is used as a reference point to calculate the distance of the movement of the jogging bar and offset bar depending on paper size.

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Stapling mechanism
The stapler motor rotation drives a gear link and cam mechanism. The cam movement allows the stapler mechanism to operate.

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Elevator sequence
The wire drum rotates by the elevator motor as the wire drum rolls the wire pulling the hook plate up and down. The lower tray moves up by the driving force of the elevator motor until the elevator upper limit sensor is ON, the paper feeds onto the tray, or until the paper upper level sensor B is ON if no paper feeds onto the tray. When paper feeds out to the lower tray and the paper full sensor A turns ON, the lower tray moves down until the paper full sensor A turns OFF. If paper feeds onto the lower tray when the elevator lower limit sensor turns ON, and the paper upper level sensor B turns ON, paper feeding from host printer is prohibited. When paper is removed from the lower tray and the paper upper level sensor B turns OFF, the lower tray moves up.
Paper Full Sensor A Paper Upper Level Sensor B

Belt

Wire Hook Plate Elevator Upper Limit Sensor Belt Drive Motor

Elevator Lower Limit Sensor Wire Drum

Elevating Motor

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Finisher installation
Attaching the docking plate and guide rail
1. Lift the printer exit tray halfway and remove. You will need the tray when the finisher is attached.

2. 3. 4. 5.

Insert the docking plate tabs into the printer. Align the thumbscrews on the docking plate with the holes in the side of the printer. Tighten the docking plate thumbscrews. Align the thumbscrews on the guide rail plate with the holes in the side of the printer cabinet or stand.

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6. Tighten the guide rail plate thumbscrews.

7. Align the thumbscrews on the guide rail with the holes in the guide rail plate. 8. Tighten the guide rail thumbscrews.

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Combining the finisher and stand

1. Roll the finisher stand onto the guide rail. Do not push the stand all the way up against the printer.

Docking Plate Pins

3 2 1 5 4 9 8 7 0 # 6

2. Remove and discard all shipping tape, packing material, and the metal shipping bracket.
CAUTION: When assembled, the finisher weighs 26.3 kg (56.9lb) and requires at least two people to lift it safely.).

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3. Open the stapler door. 4. Remove all shipping tape and packing material.

5. Lift the stapler locking lever. 6. Raise the stapler. 7. Remove all shipping tape and packing material.

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8. Close the stapler.

9. Close the stapler door.

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10. Align the two sockets on the bottom of the finisher with the legs of the finisher stand. 11. Lower the finisher onto the finisher stand.
CAUTION: When assembled, the finisher weighs 26.3 kg (56.9lb) and requires at least two people to lift it safely.

12. Remove both thumbscrew spacers. 13. Tighten the two thumbscrews.

3 2 1 5 4 9 8 7 0 # 6

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Attaching the bins

1. Align the slots on bin 2 with the metal brackets on the rear of the finisher. 2. Slide the bin down onto the metal brackets until it is fully seated.
Note: When assembled, the finisher and finisher stand are referred to as the finisher.

3. Align the tabs on bin 1 with the slots on the rear of the finisher. 4. Lower the bin until it is fully seated.

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Aligning the finisher and printer

The following three areas must align properly to prevent paper jams.

1. The docking plate pins must enter the holes in the finisher. 2. The space between the printer and finisher must be the same at the top and bottom of the finisher. 3. The alignment marks on top of the finisher must align with the edges of the cover on the side of the printer.
Pin Alignment Marks

3 2 1 5 4 9 8 7 0 # 6

Spacing

Hole in Finisher

4. Roll the finisher toward the printer until the finisher locks to the docking plate pins.
You hear a click when the finisher locks into position. If the pins did not go into the holes in the finisher, go to Lowering or raising the finisher on page 3-60. Otherwise, go to Aligning the sides of the finisher on page 3-62.

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Lowering or raising the finisher

Follow these instructions if the holes on the finisher are above or below the pins on the docking plate.

1. Determine if the pins are above or below the holes in the finisher.
Pin Alignment Marks

3 2 1 5 4 9 8 7 0 # 6

Spacing

Hole in Finisher

2. Loosen the guide rail thumbscrews.

3. Rotate the adjustment knobs as needed to align the holes in the finisher with the pins. To raise the finisher, rotate the adjustment knobs clockwise. To lower the finisher, rotate the adjustment knobs counterclockwise.

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4. Roll the finisher toward the printer until the finisher locks to the docking plate pins.
You hear a click when the finisher locks into position. If the pins go into the holes but the finisher did not lock to the pins, go to Aligning the sides of the finisher on page 3-62. Otherwise, go to Aligning the top of the finisher on page 3-63.

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Aligning the sides of the finisher

Follow these instructions if the distance between the finisher and printer is not the same at the top and bottom.

1. Loosen the guide rail thumbscrews.

If you previously lowered or raised the guide rail plate, the thumbscrews are already loose.

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2. Rotate the rear adjustment knobs to equally align the top and bottom of the finisher with the printer. To move the top of the finisher closer to the printer, rotate the adjustment knobs clockwise. To move the top of the finisher away from the printer, rotate the adjustment knobs counterclockwise.

3. Roll the finisher toward the printer until the finisher locks to the docking plate pins. You hear a click when
the finisher locks into position.

Aligning the top of the finisher

Note: Anytime you move the printer or finisher, recheck the printer and finisher top alignment. Follow these instructions if the alignment marks on top of the finisher are not aligned with the edges of the cover on the side of the printer.

1. Loosen the guide rail thumbscrews.

If you made previous adjustments, the thumbscrews are already loose.

2. Rotate the adjustment knobs as needed to raise or lower the side of the finisher. To raise the finisher, rotate the adjustment knobs clockwise. To lower the finisher, rotate the adjustment knobs counterclockwise. 3. Tighten the guide rail thumbscrews.

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4. Roll the finisher toward the printer until the finisher locks to the docking pins.
You hear a click when the finisher locks into position.

Adjusting the wheels

Adjust the wheels on the end of the finisher so the stand remains aligned when moved. To adjust and lock the wheels:

1. Rotate the left and right upper adjustment knobs on the rear wheels until the wheels touch the floor.
To lower the wheels, rotate the adjustment knobs clockwise.

2. Turn the wheels until the locking knobs are aligned with the finisher base.

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3. Rotate the locking knobs counterclockwise until they contact the finisher base.

Attaching the cables

The finisher comes with an interface cable and Y-power cord. The interface cable connects the finisher to the printer, and the Y-power cord provides electrical power to the finisher and printer.

1. 2. 3. 4.

Turn the printer off, and unplug the power cord from the power outlet. Push the latch in and hold it. Roll the finisher away from the printer. Release the latch.

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Interface cable
CAUTION: Make sure the printer is turned off before continuing.

1. Plug the interface cable into the bottom connector on the back of the printer. 2. Tighten the thumbscrews.

3. Plug the interface cable into the connector on the side of the finisher. The plug will be on a slight angle
when connected.

4. Tighten the thumbscrews.

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Power cable 1. Unplug the power cord from the side of the printer.
Set the cord aside.

2. Plug the straight Y-power cord connector into the socket on the side of the finisher. 3. Plug the angled connector of the Y-power cord into the socket on the side of the printer. 4. Connect the previously removed printer power cord to the Y-power cord.

5. Remove the protective paper from the back of the cable holder.

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6. Firmly press the adhesive-backed cable holder onto the back of the top optional drawer.

7. Place the finisher interface cable and power cord into the cable holder. 8. Close the cable holder. 9. Replug the power cord into the outlet, and turn the printer on.
The finisher does not have a power switch. Power is controlled by the printer.

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Hole punch adjustment

You can adjust the hole punch alignment by approximately 4 mm (3/16 in.). This adjustment is useful when you want to center the punched holes onto the paper or if you hole punch a printed job on different finishers. Note: The following procedures are used for both three- and four-hole punch finishers.

1. Verify the alignment of the printer and finisher is correct. If the alignment is not correct, go to Aligning the finisher and printer on page 3-59, print and
hole punch another sheet of paper, and see if an adjustment is needed.

If an adjustment is needed, continue with step 2. 2. Using a sheet of paper previously punched from the finisher, fold the paper so the bottom punched hole is 3. 4. Loosen the guide rail thumbscrews.
aligned with the top punched hole. Determine if the edge of the bottom of the page is below or above the top edge of the page. Note: Do not move the adjustment knobs more than three complete turns from their starting position. Adjustments greater than three turns may cause paper jams.

5. Rotate both adjustment knobs the same amount to raise or lower the side of the finisher. A half turn of the knob moves the position of the hole approximately one third to one half the distance
of the punched hole.

To move the bottom of the paper down, rotate the knobs clockwise. To move the bottom of the paper up, rotate the knobs counterclockwise one quarter turn. 6. Tighten the guide rail thumbscrews. 7. Print and punch another piece of paper. 8. Repeat steps 2 and 3. If the holes are not aligned, repeat steps 3 through 8.

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4. Repair information
Handling ESD-sensitive parts
Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, use the following instructions in addition to all the usual precautions, such as turning off power before removing logic boards:

Keep the ESD-sensitive part in its original shipping container (a special ESD bag) until you are ready to
install the part into the machine.

Make the least-possible movements with your body to prevent an increase of static electricity from clothing
fibers, carpets, and furniture.

Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This discharges
any static electricity in your body to the machine.

Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins. If you are removing
a pluggable module, use the correct tool.

Do not place the ESD-sensitive part on the machine cover or on a metal table; if you need to put down the
ESD-sensitive part for any reason, first put it into its special bag.

Machine covers and metal tables are electrical grounds. They increase the risk of damage because they
make a discharge path from your body through the ESD-sensitive part. (Large metal objects can be discharge paths without being grounded.) Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install machine covers when you are not working on the machine, and do not put unprotected ESD-sensitive parts on a table. If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case). Be extra careful in working with ESD-sensitive parts when cold-weather heating is used because low humidity increases static electricity.

Service precautions
Observe the following precautions whenever you service the printer:

Be sure to unplug the printer from the outlet before attempting to service the printer. To reassemble the printer, reverse the order of disassembly unless otherwise specified. Do not operate the printer anytime during disassembly. If it is absolutely necessary to run the printer with
its covers removed, do not allow your clothing to be caught in revolving parts such as the gears, rollers, and fan motor. Never touch the terminals of electrical parts or high-voltage parts such as the HVPS (high voltage power supply) board. Be sure to handle the fuser carefully, as it remains hot for a while after the printer stops running. Always unplug connectors by holding the connector housing. Be sure to use the fuse listed in the parts catalog. Do not forget to install the ground wire or ground plate to ensure positive conduction. Install the screw with a toothed washer in the correct position at reassembly.

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RIP board/operator panel replacement

Warning: If the operator panel and the RIP board are being replaced at the same time, replace the parts in this order to avoid damage to the machine.

1. Replace the RIP card first.

Note: Do not replace the new operator panel and RIP card in the machine at the same time.

2. After installing the new RIP card, and before installing the new operator panel, start the printer. 3. After the printer has completed startup, turn off the printer and replace the operator panel.
Note: If the operator panel display has failed, the printers startup cycle is complete when the driver motor and fans shut down, and the machine is quiet.

4. After installing the new operator panel, start the printer, and allow the printer to go through a complete
startup cycle and the display to go to Ready.

5. If the problems persist, leave the new operator panel in the machine, place the old RIP card back in the
machine, and start it up. After the machine startup, shut down the machine, and install the new RIP card. After installing the new RIP card, restart the machine, and let it go through the startup cycle. After this procedure is completed successfully, there is no need to adjust any settings. If the above procedure fails, you must contact the technical support center for further instructions.

Handling printed circuit boards

The following precautions must be observed when handling circuit boards with metal oxide semiconductor integrated circuits. CAUTION: If you are removing the motor driver board or the low voltage power supply boards, ensure they are properly discharged before handling.

Transportation/storage During transportation or when in storage, new circuit boards must not be indiscriminately removed from
their protective conductive bags.

Do not store or place circuit boards in a location exposed to direct sunlight. When it becomes absolutely necessary to remove a board from its conductive bag or case, always place it
on its conductive mat in an area as free as possible from static electricity.

Do not touch pins of the integrated circuits with your bare hands. Replacement: Before you unplug connectors from the circuit boards, be sure the power cord has been unplugged from
the power outlet.

When you remove a board from its conductive bag or case, do not touch the pins of the integrated circuits
or the printed pattern. Place it in position by holding only the edges of the board.

Before you plug connectors into the board, be sure the power cord has been unplugged from the power
outlet.

Inspection: Avoid checking the integrated circuits directly with a multimeter; use connectors on the board. Never create a closed circuit across integrated circuit pins with a metal tool. When it is absolutely necessary to touch the integrated circuits and other electrical components on the
board, be sure to ground your body.

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Check finisher alignment when moving or servicing the finisher

After moving or servicing the finisher, print some test pages to the finisher to ensure the vertical and horizontal alignment is correct. If the finisher is not properly aligned, refer to Aligning the finisher and printer on page 3-59 for alignment instructions.

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Adjustments
High-capacity paper feed timing belt adjustment
1. 2. 3. 4. 5.
Secure the bracket with the screw, as shown. Attach the spring and washer to the bracket with the screw. Adjust the screw to 6mm 1mm. Tighten the screw completely. Adjust the timing belt on the rear in the same manner.

Adjustments and procedures following parts replacement

Note: When troubleshooting, or prior to making any adjustment to print quality, always be sure:

The printer is installed on a level, rigid surface. The photodevelopers are never exchanged. Do not exchange a black photodeveloper for a color
photodeveloper, as they have different surface phase counts.

The Alignment Page is used when adjusting print registration.

Whenever you replace any of the following parts, be sure to perform the required adjustments or procedures. The adjustments are in the Repair information and Diagnostic aids chapters.

Printer controller board/printer control EPROM (U7)

If you replace the printer controller board, remove EPROM (U7), and install it on the new board. Also check the printhead alignment.

Printhead controller board

If you replace the printhead controller board, replace all the eeproms from the old printhead controller board.

RIP controller board

If you replace the RIP controller board, move the memory, and option cards from the old card to the new one.

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Transfer belt
If you replace the transfer belt, check the printer alignment (X, Y, and Theta), adjusted in diagnostic mode.

LED printhead controller board or LED printhead

If you replace the LED printhead controller board or LED printhead, check and adjust the following items in diagnostic mode: Printer Alignment (X, Y, and Theta) Print the alignment pages. Make sure that you installed the EEPROMS supplied with the printhead on the printhead controller board.

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Removals
Cover, top removal

1. Open the top unit, and remove the photodevelopers and toner cartridges. Cover the photodevelopers to
avoid damage from exposure to the light.

2. Remove the two silver screws, and remove the spacer. 3. Remove five black screws from the bottom and the four silver screws from the back side. 4. Remove the top cover.
Note: When replacing the top cover, avoid pinching or cutting wires that connect the printhead controller board to the face down unit.

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Front door / operator panel removal

Warning: If the operator panel and the RIP board are being replaced at the same time, replace the parts in the order described in steps a through d below to avoid damage to the machine.

a. Replace the RIP card (this must be the first part replaced). b. Restart the printer. Let the machine finish the startup cycle, which takes several minutes. The
machine is silent when startup is complete.

c. Install the new operator panel. d. Restart the printer and let the startup cycle complete.
If the above procedure fails, contact the technical support center for further instructions.

1. Open the front door of the printer. 2. Remove the screws (A) from the stiffener bracket.

3. Remove the stiffener bracket. 4. Clip the wire tie that holds the USB and operator panel cables to the door.
Note: Refasten and properly route the cables using a wire tie to avoid pinching them with the stiffener.

5. Unplug the two cables from the operator panel.

Note: To continue removing only the operator panel, skip steps 6 and 7

6. Unscrew the four screws (B) that hold the front door mounting brackets to the printer. 7. Remove the front door from the printer.

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8. Remove six screws (C) that hold the operator panel to the front door.

9. Remove the operator panel from the door.

Note: If the USB cable or the operator panel cable is being replaced, use the toroids from the old cables with the new cables.

Cover, front left removal

1. Open the front cover and remove the cassette. 2. Remove the left front cover by removing the three silver screws.

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Cover, rear removal

1. Open the top unit. 2. Remove the three silver screws from the rear cover, and then remove the cover.

Cover, solenoid removal

1. Remove the screw from the solenoid cover. 2. Remove the solenoid cover.

Cover, left side removal

1. Remove the upper cassette, front cover, paper exit tray, and duplex unit. 2. Remove the five screws from the left side cover, and remove the cover.

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Cover, right side removal

1. Open the top unit, and remove the front cover and upper cassette. 2. Remove the operator panel cable and the USB cable from the operator panel.
(See Front door / operator panel removal.)

3. Remove the seven screws from the right side cover together with the turn guide, and remove the cover.

4. When installing the right side cover, insert the turn guide shaft into the bearing.

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Cover, RIP board removal

Warning: If the operator panel and the RIP board are being replaced at the same time, replace the parts in this order to avoid damage to the machine.

1. Replace the RIP card first (this must be the first part replaced). 2. Restart the printer. Let the machine finish the startup cycle. This takes a few minutes. The machine is silent
when startup is complete.

3. Install the new operator panel. 4. Restart the printer, and let the startup cycle complete.
If the above procedure fails, you must contact the technical support center for further instructions.

1. Loosen the eight screws, and remove the RIP cover by sliding upward.

2. Disconnect all harnesses except for the processor fan (J25) from the RIP board connector.

3. Remove the two screws from the parallel port connector and the screw from the USB connector. 4. Remove the eight screws from the RIP board together with the parallel connector, and remove the RIP
board. Note: After replacing any board on the printer, ensure all the connections are properly connected before closing the covers.

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Tray, paper exit removal

1. Unlatch the hinge at the back side, then unlatch the hinge on the front side. 2. Remove the paper exit tray.

Belt up/down clutch removal

1. Remove the RIP cover, electronic box, printer controller card, and HVPS board. 2. Unplug the belt up/down clutch cable from CN1 in the CK1 daughter card board. 3. Remove the C-clip from the belt up/down clutch, and remove the clutch.

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Cassette guide removal

1. Remove the paper feed frame. 2. Remove the front cover, cassette, turn guide, right side cover, and paper feed frame. 3. Remove the screws from the cassette guide, and remove the guide.

CK1 daughter board removal

1. 2. 3. 4.
Remove the front, right, left rear, and rear covers. Remove printer controller board and HVPS board. Disconnect all cables from the daughter board. While pinching the nylon standoffs that attach the card to the printer frame, gently pull the CK1 daughter board away from the printer frame.

Note: After replacing any board on the printer, ensure all the connections are properly connected before closing the covers.

CK2 daughter board removal

1. 2. 3. 4.
Remove the front, right, left rear, and rear covers. Remove power supply 1. Unplug all cables from the daughter board. Remove four screws from the daughter board, and remove the board.

Note: After replacing any board on the printer, ensure all the connections are properly connected before closing the covers.

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Connector, duplex unit removal

1. Open the top unit and remove the upper cassette, left front cover, paper feed cover, left side cover, RIP 2. 3.
cover, RIP board, RIP box, and the electronic box. Remove the turn guide, open the paper feed cover, and remove the duplex unit. Remove the left side cover and power supply A. Disconnect the connector, and remove the two screws from the mounting plate. Remove the two screws of the drawer connector from the mounting plate drawer bracket.

Paper tray lift motor removal

1. 2. 3. 4. 5.
Remove the front, right, left rear, and rear covers. Remove the cassette. Disconnect the cable from the paper tray lift motor. Remove the three black screws from the paper tray lift motor. Remove the paper tray lift motor.

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Density sensor removal/Separation fingers removal/Sensor cleaner removal

1. Open the top unit and remove the belt unit. 2. Remove the three screws from the sensor bracket.

3. Remove the harness band and remove the two screws from the density sensor from the sensor bracket. 4. Remove the three set screws from the sensor cleaner assembly from the sensor bracket. 5. Remove the four separating finger screws from the fuser entrance guide.

Drive gear unit sensor assembly removal

1. Open the top unit, and remove the gear cover, RIP cover, RIP board, RIP box, electronic box, printer
controller, and high voltage power supply board.

2. Remove the screw from the drive gear unit sensor assembly.

3. Remove the two screws of the drive gear unit sensor from the drum drive gear sensor assembly.
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Electronic box removal

1. 2. 3. 4.
Open the top unit, and remove the back cover. Remove the RIP board cover. Remove the RIP board. Remove the screws from the electronic box.

5. Disconnect all cables from the rear of the electronic box, and remove the box.

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Face up paper exit assembly removal

1. Open the top unit, and remove the upper cassette. Open the duplex cover, and remove the duplex unit. 2. Remove the left front cover, left side cover, and rear cover. 3. Remove the three screws from the face up delivery assembly, and remove the assembly.

Front cover open switch actuator removal

1. Open the front cover. 2. Remove the two screws from the front cover open switch actuator.

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Fuser removal
1. Open the top unit. 2. Pushing the front and back lock, hold the handle, and then raise and remove the fuser.

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Gear cover removal/Multipurpose feeder frame assembly

1. Open the top unit, and remove the upper cassette, front cover, multipurpose feeder, right side cover, and
turn guide.

2. Remove the two screws from the gear cover, and remove the cover.

3. Remove the four screws from the multipurpose feeder frame and the ground screw.

4. Disconnect the connector of the multipurpose feeder paper feed sensor. 5. Pull out the multipurpose feeder frame slightly. 6. Remove the screw from the OHP detection sensor (upper).

7. Turn the bearing stopper of the multipurpose feeder roll forward

1/4 turn, and remove upward.

8. Remove the multipurpose feeder frame assembly.

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High voltage power supply board (HVPS) removal

Note: When removing the high voltage power supply, be careful to avoid damaging the secondary daughter card (Q906). If the daughter card gets damaged, a 925 service error will result.

1. Open the top unit, and remove the RIP cover, RIP board, RIP box, electronic box, and printer controller
board.

2. Remove the five screws from the printer controller board bracket. 3. Remove the connectors, and then remove the 12 screws. 4. Remove the HVPS board.
Note: After replacing any board on the printer, ensure all the connections are properly connected before closing the covers.

LED printhead removal

1. Open the top unit, remove the top cover, toner cartridges, and photodeveloper drum units.

Note: Remove the transfer belt, or spread a cloth or paper over the transfer belt to protect it from damage.

2. Remove the short black screw from the printhead holder, and remove the holder. 3. Remove the front and rear printhead springs. 4. Remove the two screws (front and rear) from the right slide rail, and remove the rail.

Note: When replacing the rail, be sure to use the short black screw. A longer screw can interfere with the LED head causing the image to be out of focus.

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5. Disconnect the affected LED printhead connectors from the printhead controller board. Remove the screw
from the ground wire located on the LED printhead.

6. Remove the LED printhead and the cables from the printer.
When replacing the LED printhead, replace the corresponding EEPROM, shipped with the printhead, on the printhead controller board. Note: The LED printhead light intensity values do not have to be entered for the printer.

Eraser removal
1. Remove the appropriate printheads (see LED printhead removal on page 4-20). Spread a cloth over
the transfer belt to protect it from damage.

2. Remove the two screws from HSP holder, and remove the holder.

3. Remove the top cover. 4. Disconnect the eraser cable from the printhead controller board.
CCN06 MCN05 YCN07 KCN08 Carefully thread the eraser cable through the upper unit and remove the eraser.

5.

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Lock handle assembly removal

1. 2. 3. 4.
Open the top unit. Turn the plastic latch on the front and rear sides 90. Remove the spring. Remove the lock handle assembly.

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Main drive unit removal

1. Open the top unit, and remove the gear cover, upper cassette, left front cover, paper feed cover, RIP cover, 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
RIP board, RIP box, electronic box, and rear cover. Open the turn guide and paper feed cover, and remove the duplex unit. Remove the left side cover, power unit 1, and power unit 2. Remove the printer controller board. Remove the bracket, HVPS board, and sub frame R. Remove the fuser unit, face up paper delivery unit, belt up/down clutch, and DC drive motor. Remove the multipurpose feeder roll, registration roll, and paper carrying frame. Remove the eight screws from the power supply 2 bracket. Remove the two screws from the belt power supply 2. Remove the two screws from the fan bracket. Remove the three screws from the fuser connector plate.

12. Remove the two screws of the fuser connector cable assembly from the fuser connector plate.

Note: Note the direction, when installing.

13. After removing the two screws on the bracket that attaches the rear side and paper exit side of the
machine, remove the nine screws from the bracket.

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14. Remove the screw from the clutch stopper. The clutch stopper is attached to the ground plate with two
screws.

15. Remove the six screws on the right side.

16. Remove the two screws from the drive unit, and remove the unit. 17. Remove the E-clip on the belt up/down clutch, and remove the changing shaft from the drive unit. 18. Remove the three screws from the belt up/down clutch box, and remove the belt up/down clutch.

19. Remove the screw from the drum gear sensor, and remove the sensor.

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Main unit fan removal

1. Remove the left side cover, the solenoid cover, and the rear cover. 2. Remove the LVPS (low voltage power supply) 1. 3. Remove two screws from the main unit fan bracket.

4. Disconnect the fan power cable from CN6 on the CK2 daughter card board. 5. Remove the fan.

Motor drive board removal

1. Remove the upper cassette, front cover B, paper feed cover, and the left side cover. 2. Disconnect the five connectors, remove five screws, and remove two screws from the motor drive board.

Multipurpose feeder paper present sensor removal

1. Open the top unit and remove the upper cassette, front cover, turn guide, multipurpose feeder, right side
cover, turn guide, and multipurpose feeder frame.

2. Disconnect the connector and remove the multipurpose feeder paper present sensor.

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Multipurpose feeder tray removal

1. Open the top unit, and remove the front cover, cassette feeder, turn guides and right side cover.

2. Open the multipurpose feeder and slide it toward the magnet in the direction of the arrow, removing it from
the printer.

Paper feed unit removal

1. 2. 3. 4. 5.
Remove the front, right, left rear, and rear covers. Remove the printer controller board and HVPS board. Unplug connectors CN23, CN16, CN10, CN20, CN12, CN15, and CN7 on the CK1 daughter card board. Remove the e-clip and bushing (A) from the paper feed clutch. Remove four screws (B) from the paper feed gear unit.

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6. Remove the paper feed gear unit, paper feed clutch, and two gears (C) not held in place with an E-clip.

7. Remove the 3 screws (D), and remove the cassette guide.

8. Remove the brass screws (E) on the left side of the paper feed unit. 9. Remove the paper feed unit, being careful to route the sensor cabling through the wire guides.

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Paper-feed rollers removal

Paperpath maintenance
A paper path maintenance kit can be used when a machine is experiencing misfeeds and jams after 200,000 pages. The order number for this kit is 40X1109. The kit is composed of the following parts: 56P9683 Carrying roller Registration frame Pickup roll Paper feed roll Separator roll FD paper exit roller

40X1154
40X1077

40X1078 40X1079 40X1064

In addition to the paper-path maintenance kit, the relay roller (40X1108) and turn guide rollers (40X1072) can be ordered. Note: This removal can be used for the expansion paper feed roller removal. Do not discard the white plastic retaining clips. They will be needed to attach the new rollers.

1. Turn off the printer, and unplug the power source. 2. Remove the paper cassette. 3. Pull back on the tab, and remove the pickup roller (A). Pickup roller art here
Note: There is a small blue tab on the pickup roller.

4. Remove the white plastic retaining clip from the shaft, and slide the paperfeed roller (B) off the shaft. 5. Remove the white plastic retaining clip, and slide the separator roller (C) off the shaft. The torque limiter
(D) can be removed by sliding off the shaft if it needs replacement.

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Paper carrying frame removal / roll removal

1. Open the top unit, and remove the upper cassette, front cover, turn guide, multipurpose feeder, right side 2.
cover, turn guide, OHP detection sensor (upper), multipurpose feeder frame, back cover, RIP cover, RIP board, RIP box, and electronic box. Remove the four screws from the paper carrying frame.

3. Remove the paper carrying frame.

Note: When installing, the clip of the paper carrying clutch should be securely set to the stop, and the shaft of the paper-carrying clutch and spring should be securely in contact with one another.

4. Remove the carry clutch and plastic bushing on the left side of the carrying frame. 5. Remove the E-clip and bushing on the right side of the carrying frame. 6. Remove the carrying roller.

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Registration frame Registration clutch removal

1. Open the top unit, open the turn guide, open the paper feed cover, and pull out the duplex unit halfway. 2. Remove the two screws from the registration frame.

3. Remove the registration clutch.

Note: When installing, set the clip of the registration clutch to the stopper.

Registration sensor removal

1. Open the top unit, and remove the upper cassette, front cover, turn guide, multipurpose feeder, right side
cover, and multipurpose feeder frame.

2. Disconnect the connector of the registration sensor, and remove the sensor.

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Relay roller removal

Note: This removal can be used for the expansion paper-feed unit relay roller removal as well.

1. Remove the paper feed unit from the machine. 2. Remove the e-clips and bushings from each end of the relay roller shaft. 3. Remove the five screws (A) that hold the top metal plate on the unit.
A

4. Remove the top plate from the paper-feed unit. 5. Slide the relay roller to the right (B), and tilt the roller up and out of the unit.
B

6. Pull the relay roller to the left (C), and remove the roller from the paper-feed unit.

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Face down guide assembly removal

1. Remove the top cover. 2. Disconnect the connector, and remove the five screws and two snap bands from the face down guide
assembly.

3. Remove the four screws from the face down cover and the face down guide assembly, and remove the
assembly. Note: When replacing the face down unit, use a tie to hold back the wiring that connects the printer controller board to the face down unit. Avoid pinching or cutting wiring that connects the face down unit to the printhead controller board.

Face down exit roll removal

Note: When replacing the face down exit roller, lubricate the ends of the roller shaft with a small amount of Nyogel 744 (part number 40X0179). Open the top unit, and remove the toner cartridges, photodeveloper drum units, and upper cover.

1. Remove the face down unit from the printer. 2. Remove the three screws (A) that hold the rear cover to the face down unit.

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3. Remove the rear cover.

4. Remove the motor and drive belt from the exit roller shaft. 5. Remove the grounding strip (A).

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6. Remove the e-clips and bushings (A) from both ends of the exit roller shaft.

7. Pull the guide rib (A) to the left.

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8. Remove the exit roller.

Power supply 1 removal

1. Unplug the power cord from the printer. 2. Open the top unit, and remove the RIP cover, RIP board, RIP box, and electronic box. Remove the
cassette, left front cover, and back cover. Remove the left side cover.

3. Remove the insulation sheet connector, yellow ground wire, five screws, two screws with washers, and two
screws with spring washers.

4. Disconnect CN106 and CN04 at power supply 2. 5. Remove the power supply.
Note: When installing, incline the ground wire by 45.

Note: After replacing any board on the printer, ensure all the connections are properly connected before closing the covers.

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Power supply 2 removal

1. Unplug the power cord from the printer. 2. Open the top unit, and remove the RIP cover, RIP board, RIP box, and electronic box. 3. Disconnect the connector, and remove the seven screws from power supply 2, and remove the power
supply.

Note: After replacing any board on the printer, ensure all the connections are properly connected before closing the covers.

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Power switch removal

1. Remove the upper cassette, left front cover, paper feed cover, and left side cover. 2. Unlock the power switch, and pull out the power switch.

3. Remove each terminal connected to the power switch.

Note: When connecting, be careful to connect the connectors correctly. Insert the insulator cover, completely covering the terminal.

Printer controller removal

1. Open the top unit, and remove the RIP cover, RIP board, RIP box, and electronic box. 2. Remove the connectors and the screws from the printer controller. Pay attention to the location, or label the
two pin connectors when removing them from the board to avoid reconnection into the wrong location.

When replacing the board, install the EPROM (U7) of the former board to the new board. Also, when replacing the EPROM, set the light intensity in the diagnostic mode, and set the counter and printer alignment. Note: After replacing any board on the printer, ensure all the connections are properly connected before closing the covers.

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Printhead controller board removal

1. Remove the top cover, and then remove the 20 printhead controller board connectors. 2. Remove the six screws from the printhead controller board and remove the board.

Note: When replacing the board, be sure to return the four EEPROMs on the former board to the same positions on the new board.

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Left slide rail removal

1. Remove the upper cassette. 2. Remove the screw from both left and right slide rails.

RIP box removal

1. Remove the six screws from the RIP box.

2. Slightly lift and remove the RIP box.

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Sensor board removal

1. Remove the transfer belt unit. 2. Remove the four connectors. 3. Remove the three screws from the waste toner full sensor board.

Stay arm removal

1. Open the top unit, and remove the face down paper guide assembly. 2. Remove the yellow and black sub frame. 3. Remove the screw from the right stopper, and remove the stopper.

4. Remove the screw from the left stopper, and remove the stopper. 5. Remove the clip from the lock shaft. 6. Remove the 17 screws from the stay arm, and remove the arm.

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Sub-frame removal
Important: Read the entire procedure before removal.

1. Open the top unit, and remove the RIP cover, RIP board, RIP box, electronic box, printer controller, printer
controller bracket, and HVPS board.

2. Remove the cable ties. 3. Remove the 12 screws from the sub frame. 4. Remove sub frame.

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Sub frame F1, sub frame F2 removal

1. Open the top unit. 2. Remove the two screws from the sub frames F1 and F2.
Note: Spread a paper or cloth over the belt to protect the belt. Set the sub frame F to the position of the following colors, depending on the presence of the upper detection buttons. Magenta Cyan Yellow Black Sub frame F1 Sub frame F2 Sub frame F1 Sub frame F2 Detection button available Detection button unavailable Detection button unavailable Detection button available

Temperature/humidity sensor removal

1. Remove the rear cover, printer controller board, and HVU board. 2. Disconnect the cable from connector on the temperature humidity sensor.

3. Remove the screw (A) holding the sensor to the paperfeed gear linkage. 4. Remove the temperature/humidity sensor.

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Top unit removal

1. Open the top unit, and remove the top cover and face-down guide assembly. 2. Remove the screws, and remove the top unit.

Transfer belt removal

Transfer belt removal has been simplified with a redesign of the changing shaft linkage to the belt up / down clutch. The supplies menu no longer needs to accessed to remove the transfer belt unit. Note: If the operator panel is inoperable, or if you have an unrecoverable error code, this procedure can still be used.

1. Turn the printer off, along with any optional devices connected to the printer. 2. Open the front cover and top unit.
Warning: Do not touch, drop, or place anything on the transfer belt. Touching the surface of the transfer belt or placing items on the belt may cause damage.

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3. Loosen the thumbscrews as shown.

4. Lift and remove the transfer belt cover.

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5. Loosen the thumbscrews as shown.

6. Press down on the transfer belt release lever as shown.

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7. Pull the transfer belt out.

8. After replacing the transfer belt and removing the four shipping spacers, tighten the transfer belt
thumbscrews, and reinstall the transfer belt cover.

9. Close the top unit, rotate the locking lever to the right, and close the front cover. 10. Turn the printer on. 11. Adjust the registration, if needed, by pressing the Menu key, scrolling to Settings, scrolling to Utilities, and
selecting Alignment Info. From here, you can adjust the settings for the belt. Print an alignment page to confirm that the belt is properly adjusted. Perform further adjustments if needed. Note: The belt adjustment can be adversely affected by a toner low condition.

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Turn guide cover sensor removal

1. 2. 3. 4.
Remove the left rear, rear, and right covers. Remove the print controller card and the HVPS. Disconnect the sensor cable from CN10 on the CK1 daughter card board. Remove two screws from the turn guide sensor assembly, and remove the sensor.

Upper fan removal

1. Open the top unit, and remove the toner cartridges and photodeveloper drum units, top cover, and facedown guide assembly.

2. Remove the four screws and the five screws from the upper bracket, and remove the bracket.

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3. Remove the two screws from the left fan, and remove the fan.

4. Remove the two screws from the right fan, and remove the fan.

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Expansion feeder removals

Turn guide door removal
1. Open the turn guide door. 2. Pull the door hinge from the right turn guide bushing. 3. Pull the turn guide door clear of the expansion feeder.

Expansion feeder controller board removal

1. Remove six screws from the expansion feeder rear cover. 2. Unplug all cables from the expansion feeder controller board. 3. Remove six screws from the controller card.

4. Remove the controller board.

Note: After replacing any board on the printer, ensure all the connections are properly connected before closing the covers.

Size sensor board removal

1. Remove the expansion feeder controller board. 2. Remove two screws on the size sensor board.

3. Remove the size sensor board.

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Stepper motor removal

1. Remove the expansion feeder rear cover. 2. Disconnect the stepper motor power cable from the expansion feeder controller board. 3. Remove three screws from the stepper motor assembly (A).
A

4. Remove the stepper motor assembly from the expansion feeder.

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Paper feed assembly removal

1. 2. 3. 4. 5. 6. 7.
Remove the rear cover. Remove the cassette. Remove the stepper motor assembly. Disconnect the cables from connectors CN11, CN13, CN18 on the expansion feeder controller board. Remove the screws (A) holding the paper feed gear assembly. Remove the gear assembly (B) and the paper feed clutch (C). Remove three gears from the paper feed unit.

8. 9. 10. 11. 12.

D
Remove the three cassette guide screws (D). Remove three screws (E) Remove three screws from the left side of the paper feed unit (F). Feed the sensor cables through the side. Use care to avoid damaging the insulation. Gently lift the paper feed unit out of the expansion feeder.

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Paper tray lift motor removal

1. 2. 3. 4.
Remove the rear cover. Remove the cassette. Disconnect the cable from the paper tray lift motor. Remove three black screws from the paper tray lift motor (A).

5. Remove the paper tray lift motor.

Expansion feeder turn guide door sensor assembly removal

1. 2. 3. 4. 5.
Remove the rear cover. Disconnect the cable from CN15 on the controller board. Open the turn guide door. Remove two black screws from the door sensor. Thread cable, avoid fraying insulation, through side frame, and remove the sensor.

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Duplex removals
Duplex unit separation removal
1. Remove the thumbscrews, C-clips, and screws as shown from both sides.

2. Remove the connectors, and separate the duplex frame from the duplex unit.

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Duplex unit removal

1. Remove the four screws from the interface board, and remove the board.

2. Remove the two screws from the duplex connector, and remove the connector.

Duplex timing belt removal

1. Remove the three C-clips from the three timing gears, and remove the timing belts. 2. Remove the knob screw, and remove the timing belt.

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Duplex pressure roller and solenoid removal

Remove the two screws securing the pressure roller solenoid assembly.

Duplex feed roller and solenoid removal

1. Remove the two screws securing the feed roll solenoid assembly.

2. Remove the pressure roller and springs. 3. Remove the feed roller and springs.

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Duplex side fence motor assembly/side fence removal

1. Remove the three screws, and remove the side fence motor assembly.

2. Remove the front and rear side fences.

Note: When installing, spread the front and rear side fences to the sides, and install.

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Duplex paper carrying motor removal

1. Remove the gear cover. 2. Remove the screws from the duplex paper carrying motor, and remove the motor.

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High-capacity feeder (HCF) removals

HCF covers removal
1. 2. 3. 4. 5. 6.
Remove the two screws from the drive cover, and remove the cover. Remove the front cover. Remove the two screws from the right cover, and remove the cover. Remove the top cover. Remove the rear cover. Remove the four screws from the transfer cover, and remove the cover.

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HCF call roller, paper feed roller, reverse roller removal

1. Open the top cover on the tray. 2. Remove the two screws from the transfer cover, and remove the cover. 3. Remove the retaining rings on the rollers, and remove the rollers.

HCF pickup solenoid removal

1. 2. 3. 4.
Remove the four screws from the transfer cover, and remove the cover. Remove the two screws from the drive cover, and remove the cover. Remove the screw from the clamp plate, and remove the plate. Remove the connector and the two screws from the pickup solenoid, and remove the solenoid.

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HCF paper end sensor removal HCF paper size sensors (1, 2) removal
1. Cover the paper level sensor with your hand, and press the down button. The tray moves down. Lower the 2. 3. 4. 5. 6. 7.
tray until the down sensor turns on. Remove the front cover and transfer cover. Remove the two screws on the front and rear sides of the side fence. Mark the locking position of the side fence locking stay. Remove the two screws on the side fence locking stay. Remove the screw and connector from paper end sensor, and remove the sensor. Remove the screw and connector from the clamp plane, and remove the paper size sensors 1 and 2.

Notes: To prevent damage to the stay, hold the stay when removing the sensors. Be sure the side registration is not shifted, which may occur with the dismounting and mounting of the locking stay. If it is shifted, relocate the stay toward the front or rear to adjust.

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8. Remove the top cover switches.

Blue White

Top Cover Switch 1

Blue

Green Black Yellow Top Cover Switch 2

HCF tray motor removal

1. Remove the rear cover and the drive cover. 2. Remove the two screws of the tray motor, and remove the motor.

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HCF paper level sensor removal

1. Remove the four screws from the transfer cover, and remove the cover. 2. Remove the two screws from the sensor, and remove the cover. 3. Remove the connector and screw from paper level sensor, and remove the sensor.

HCF power supply removal

1. 2. 3. 4. 5. 6.
Move the paper tray upward. Disconnect the power cord. Remove the front cover. Remove the two screws from the power supply cover, and remove the cover. Remove the four screws from the power supply unit, and remove the unit. Remove the two screws from the DC-DC converter, and remove the converter.

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Finisher removals
Note: Check finisher alignment when moving or servicing the finisher. After moving or servicing the finisher, print some test pages to the finisher to ensure the vertical and horizontal alignment is correct. If the finisher is not properly aligned, refer to Aligning the finisher and printer on page 3-59 for alignment instructions.

External covers removals

1. Remove the finisher trays.

2. Remove the two screws from the front cover, and remove the cover.

3. Remove the two screws from the rear cover, and remove the cover.

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4. Remove the two screws from the top cover, and remove the cover.

Finisher control board removal

1. Remove the external covers. 2. Disconnect all of the associated connectors. 3. Remove the four finisher control board mounting screws, and remove the board.

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Elevator motor removal

1. Disconnect the elevator motor connector. 2. Remove the two elevator motor bracket screws from the bracket.

3. Remove the elevator motor assembly.

Feed motor assembly removal

1. Remove the finisher control board mounting bracket. 2. Loosen the tension bracket mounting screw.

3. Disconnect the feed motor connector. 4. Remove the three screws and connector from the feed motor mounting bracket, and remove the feed motor
assembly.

5. Remove the feed motor pulley.

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Hole punch removal

1. 2. 3. 4.
Remove the external covers. Remove the hole punch unit cables. Remove the tension spring. Remove the screw and E-ring from the tension bracket, and remove the bracket.

Note: When installing the tension bracket, use the left side screw hole for the three hole punch unit and the right side screw hole for the four hole punch unit.

5. Remove the two hole punch unit screws, and remove the unit.

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Inverter paper exit discharge brush removal

1. 2. 3. 4.
Remove the external covers. Remove the finisher control board. Remove the upper left panel. Remove the two discharge brush screws, and remove the brush.

Inverter paper exit roller removal

1. Remove the front and rear external covers. 2. Remove the four lower left panel screws, and remove the panel.

3. Disconnect the harness connect from the lower left panel. 4. Remove the inverter paper exit roller bushing.

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5. Remove the inverter idle gear. 6. Remove the inverter drive gear and bushing.

7. Remove the inverter paper exit roller.

Jogging unit removal

1. Remove the dust box. 2. Remove the two screws, and remove the cover.

3. Disconnect the jogging motor connector. 4. Disconnect the jogging home position sensor connector.

5. Remove the jogging unit.

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Path select gate removal

1. 2. 3. 4. 5. 6.
Remove the external covers. Remove the two screws from the top cover, and remove the cover. Remove the gate solenoid with mounting bracket. Remove the straight paper exit sensor connector. Remove the upper guide plate for the straight paper exit. Remove the two screws and two springs for the upper guide plate.

7. Remove the path select gate.

Note: Adjust the solenoid bracket mounting position so that the gate arm is contacting the solenoid.

Repair information

4-69

5056-XXX

Patting roller removal

1. Remove the front and rear covers. 2. Remove the finisher control board mounting bracket.

3. Remove the two screws from the upper left panel, and remove the panel.

4. Disconnect the sensor connector. 5. Remove the sensor harness from the harness clamp. 6. Remove the four upper guide plate screws from the inverter paper exit, and remove the plate.

7. Remove the four screws from the inverter guide plate, and remove the plate.

4-70 Service Manual

5056-XXX

8. Remove the tension springs. Use the upper hole when installing the spring.

9. Remove the gear and bushing.

10. Remove the patting roller.

Patting Roller

Repair information

4-71

5056-XXX

Power supply removal

1. 2. 3. 4. 5.
Unplug the power cord from the printer. Remove the external covers. Remove the lower left panel. Remove the cable connector for the left panel. Remove the four lower guide support plate screws, and remove the plate.

6. Remove the two power supply screws.

7. Remove the screw from the ground wire. 8. Disconnect the power supply connector, and remove the power supply.

4-72 Service Manual

5056-XXX

Registration roller removal

1. 2. 3. 4.
Remove the hole punch unit. Remove the registration roller clutch. Remove the registration roller bushing. Remove the registration roller.

Registration roller clutch removal

1. Remove the harness from the clamp. 2. Remove the three control board mounting bracket screws, and remove the bracket.

3. Remove the registration roller clutch set screw.

4. Remove the registration roller clutch connector. 5. Remove the registration roller clutch.

Repair information

4-73

5056-XXX

Stack area discharge brush removal

1. Remove the dust box. 2. Remove the stack area discharge brushes.

Staple unit removal

1. Remove the staple unit connector.

2. Pull outward on the staple cover, and remove the staple unit.

4-74 Service Manual

5056-XXX

Straight paper exit discharge brush removal

1. 2. 3. 4.
Remove the external covers. Remove the two screws from the top cover, and remove the cover. Remove the two lever screws, and remove the lever. Remove the two discharge brush screws, and remove the brush.

Straight paper exit roller removal

1. 2. 3. 4.
Remove the external covers. Remove the finisher control board. Remove the upper left panel. Remove the front straight paper exit roller bushing.

5. Remove the belt and pulley.

Repair information

4-75

5056-XXX

6. Remove the rear straight paper exit roller E-ring and bushing.

7. Remove the straight paper exit roller.

4-76 Service Manual

5056-XXX

Timing belts 1 and 2 removal

1. Remove the finisher control board mounting bracket. 2. Remove the feed motor mounting bracket. 3. Remove the tension bracket mounting screw.

4. Remove the tension spring. 5. Remove the timing belt 1. 6. Loosen the tension bracket mounting screw for timing belt 2.

7. Remove the timing belt 2.

Repair information

4-77

5056-XXX

Tractor belt removal

1. 2. 3. 4. 5.
Remove the external covers. Remove the lower left panel. Remove the cable connector of the left panel. Remove the belt motor unit. Remove the four lower guide support plate screws for the invert paper exit.

6. Remove the tension spring from the shaft.

7. Remove the paper jam removal knob.

Knob

4-78 Service Manual

5056-XXX

8. Remove the tractor belts.

Note: Install the belt so that the belt tooth just under the plastic hook aligns with the hook on the other belt.

Tractor drive motor assembly removal

1. Remove the outer covers. 2. Remove the drive belt.

3. Remove the three screws, and disconnect the connector from the tractor drive motor assembly.

4. Remove the tractor drive motor assembly.

Repair information

4-79

5056-XXX

4-80 Service Manual

5056-XXX

5. Locations
Covers diagram

Locations

5-1

5056-XXX

Major parts diagram

Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Part Development roll Supply roll Doctor blade Agitator Absorption roll Registration roll upper Registration roll lower Registration sensor Registration detector lever MPF roll MPF unit Fanning pad Relay roll Paper feed roll pickup Paper feed roll feeder

Number 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

Part Paper feed roll separator Duplex unit Transfer sheet Transfer belt Belt drive roller Paper delivery detection lever Press roller Heater Fuser roller Oil coating roller Cleaning blade Photodeveloper Charge roll LED head Erase Lamp

5-2

Service Manual

5056-XXX

Sensor and switch locations

Locations

5-3

5056-XXX

Component locations

Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14

Component Printhead controller board Operator panel Motor driver board Power switch Sensor board MPF clutch Registration clutch CK1 daughter board Printer controller board LED fan High voltage unit (HVU) Drive motor Fuser fan Paper exit motor

Number 15 16 17 18 19 20 21 22 23 24 25 26 27

Component Main unit fan Power supply 2 CK2 daughter board Expansion paper feed controller Paper size detector board (expansion paper feed option) Power supply 1 Drive motor (extended paper feeder option) Paper lift motor (expansion paper feed option) Paper volume detection sensor (expansion paper feed option) Tray 1 low sensor Paper lift motor Temperature/humidity sensor board Relay clutch

5-4

Service Manual

5056-XXX

Printer controller board

Locations

5-5

5056-XXX

Printer controller board connectors

The connectors are listed in numerical order. Note the orientation of the printer controller board diagram. Board connectors in this table are attached to the board and cable connectors are made up of wires of various numbers and colors. Vertical connectors list wire colors top to bottom. Horizontal connectors list wire colors left to right.

Print controller board connectors

Conn # CN1 Orientation Vertical Board connector color Tan Cable connector color White # Wires 16 Wire color 4 blue 4 red 4 black 4 yellow Connector Toner sensor assembly

CN2 CN3 CN4 CN5 CN6

Vertical Vertical Vertical Vertical Horizontal

Tan Tan Tan Tan White

White Tan Tan Tan White

8 15 14 9 7

4 black 4 yellow

Toner drum sensor assembly

15 green CK1 connector 1 14 green CK1 connector 2 9 green 3 yellow 1 brown 1 blue 1 gray 1 white CK1 connector 3 Expansion feeder connector

CN7

Horizontal

White

White

LVPS 2 1 white 1 gray 1 red 1 orange 1 purple 1 black

LVPS 2

CN8

Horizontal

White

White

2 yellow 4 black 2 red 1 brown 1 blue 1 gray 1 white 1 yellow 1 brown 1 blue 1 gray 1 white 1 brown 1 blue 2 red 1 black 1 yellow

CN9

Horizontal

White

White

15

HVPS

CN12 CN14 CN15

Horizontal Horizontal Horizontal

Tan Tan White

White White White

26 30 14

1 white 15 green 1 blue 29 white 1 white 13 blue

RIP card Printhead Sensor board

5-6

Service Manual

5056-XXX

Print controller board connectors (continued)

Conn #
CN16

Orientation Horizontal

Board connector color White

Cable connector color White

# Wires
13

Wire color
Brown Red Orange Yellow Blue Purple Gray White Brown Red Orange Yellow Blue

Connector
Duplex unit

CN17 CN18 CN19

Vertical Vertical Vertical

Tan Tan White

Tan Tan White

8 12 15

8 green 12 green 4 gray 1 black 1 white 1 red 2 gray 6 white

CK2 connector 1 CK2 connector 2 Fuser

CN20 CN21 CN22 CN23

Vertical Horizontal Vertical Vertical

White White White White

White White White

6 2 12

6 black White Black 1 yellow 11 white

Gear phase sensor RFID antenna High Cap feeder DRG

Printhead controller board

CN20 CN08 CN12 CN09 CN10

CN18

CN07

CN06 CN11 CN16

CN05 CN14 CN03 CN02

CN01

CN04

CN19

CN17

CN15

CN13

Locations

5-7

5056-XXX

Printhead controller board connectors

Board connector color Tan Cable connector color White

Conn # CN01

Orientation

# Wires 8

Wire color 2 green 2 blue 2 red 2 yellow

Connector RIP board

CN02 CN03 CN04

Tan Tan Clear

White White Clear

36 30 14

35 blue 1 white 29 white 1 blue 2 purple 5 yellow 7 black 2 red 2 blue 2 black 2 black Yellow Orange Brown Black

RIP board Printer controller Power supply2

CN05 CN06 CN07 CN08 CN09

Red Blue Yellow Black White

Green Green Green Green White

2 2 2 2 4

M LED eraser C LED eraser Y LED eraser K LED eraser PEX motor

CN10 CN11

White White

White White

3 3

3 brown Black Yellow Red Black Yellow Red 40 white ribbon 40 white ribbon 40 white ribbon 40 white ribbon 40 white ribbon 40 white ribbon 40 white ribbon 40 white ribbon

Face down LED fan

CN12

White

White

Fuser fan

CN13 CN14 CN15 CN16 CN17 CN18 CN19 CN20

White White White White White White White White

40 40 40 40 40 40 40 40

M LED front M LED rear C LED front C LED rear Y LED front Y LED rear K LED front K LED rear

5-8

Service Manual

5056-XXX

CK1 board connectors

Conn #
CN4 CN5 CN6 CN7 CN8 CN9 CN10 CN11 CN12 CN14 CN15 CN16 CN17 CN18

Orientation Vertical Vertical Vertical Vertical Vertical Vertical Vertical Vertical Vertical Horizontal Vertical Horizontal Vertical Vertical

Board connector color Magenta Green White White Yellow Blue Brown Orange White Black Green White Pink White

Cable connector color Red Green White White Yellow Blue Brown Orange

# Wires
2 3 6 2 2 2 2 2 2

Wire color
2 red 3 green 3 white 3 black 2 white 2 yellow 2 blue 2 brown 2 white 2 black 4 black

Connector
Lower OHP Upper OHP Registration sensor Registration clutch MPF clutch Relay clutch Turn guide door closed sensor Belt up/down clutch Carrying clutch Multifeed sensor Tray lift motor Paper edge detect sensor Paper feed clutch Humidity sensor

White White Pink White

2 3 2 4

2 while 3 gray 2 blue Blue Black Brown Yellow

CN20 CN23

Horizontal Horizontal

Magenta White

Red White

3 9

3 red 9 gray

Paper level sensor Paperfeed sensor

Locations

5-9

5056-XXX

CK2 board connectors

Conn # CN1 CN2 CN3 CN4 CN5 CN6

Orientation Horizontal Horizontal Horizontal Horizontal Horizontal Horizontal

Board connector color Tan Tan Magenta Green White White

Cable connector color Tan Tan Red Green White White

# Wires 8 12 2 2 3 3

Wire color 8 green 2 red 2 green 3 gray 1 black 1 red 1 yellow 2 blue Yellow Black White Gray Blue Brown

Connector Controller board Duplex Face up Paper exit Motor fan

12 green Controller board

CN7 CN8 CN9

Horizontal Horizontal Vertical

Yellow White Blue

Yellow Blue

2 2 6

Face U/D solenoid Flicker 230 V only Motor drive

5-10

Service Manual

5056-XXX

RIP board

RIP board connectors

Connection J2 J3 J5 J6 J7 J9 J14 J15 J16 J17 J18 7 14 8 36 26 7 3 yellow, 1 brown, 3 purple, 7 black Green, 2 blue, 2 red, 2 yellow 35 blue, 1 white 25 green, 1 white Green, white, brown, white, blue, white, orange Red, white, black Red, white, green, black, silver # Wires 3 Wire colors Black, red, yellow Connects to Rip box fan Parallel port Ethernet port Memory Memory USB port LVPS 2 Printhead controller Printhead controller Printer controller Operator panel

J25 J26

3 5

CPU fan Operator panel USB connector

Locations

5-11

5056-XXX

LVPS 1 board connectors

CN106A

CN01

Conn # CN01

Orientation

Board connector color White

Cable connector color White

# Wires 4

Wire color Red White Blue Black

Connector Main switch

CN04A CN106 A

White White

White White

2 5

Black White 5 black

LVPS 2 LVPS 2

5-12

Service Manual

5056-XXX

LVPS 2 board connectors

Conn # CN02

Orientation Horizontal

Board connector color White

Cable connector color White

# Wires 3

Wire color Red White Black Black White 2 yellow 4 black 2 red Gray White Red Purple Orange Black 3 purple 3 yellow 1 brown 7 black

Connector Fuser

CN03 CN104

Horizontal Horizontal

White White

White White

2 8

Motor drive board Printer controller

CN105

Horizontal

White

White

Printer controller

CN102

Horizontal

White

White

14

RIP board

CN103

Horizontal

Clear

Clear

14

2 purple 5 yellow 7 black Black White 5 black

Printhead controller

CN04 CN106

Horizontal Horizontal

White White

White White

2 5

LVPS 1 LVPS 1

Locations

5-13

5056-XXX

High voltage power supply board

Sensor board connectors

Conn # CN406

Orientation

Board connector color White

Cable connector color White

# Wires 5

Wire color Brown Blue Black 1 white 13 blue Black White Yellow Grey Purple Green Orange Blue Red

Connector Density sensor

CN407 CN409

White White

White White

14 3

Printer controller Belt up/down sensor

CN411

White

White

Belt

5-14

Service Manual

5056-XXX

Expansion paper feeder controller board

Locations

5-15

5056-XXX

Duplex unit controller board

Motor drive board connectors

Conn # CN2

Orientation Horizontal

Board connector color White

Cable connector color White

# Wires 3

Wire color White Black Red White Yellow Blue Black Red

Connector Motor

CN4

Horizontal

White

White

Motor

CN5

Horizontal

White

White

White Black Red Brown Blue Gray White Black Yellow

Motor

CN1

Vertical

White

White

CK2 daughter board

CN3

Horizontal

White

White

Black White

LVPS 2

5-16

Service Manual

5056-XXX

Size sensor board

Locations

5-17

5056-XXX

Paper feed actuators

A B

Paper tray present actuator Paper out actuator

Paper feed roller clutch

5-18

Service Manual

5056-XXX

High-capacity feeder (HCF)

Paper End Sensor Up Sensor Pickup Solenoid Paper Feed Roller Paper Feed Sensor Call Roller Near End Sensor Transfer Roller Reverse Roller Paper Level Sensor Tray Driving Belt Down Sensor Residual Paper Sensor 3 Tray Motor Tray Residual Paper Sensor 1 Residual Paper Sensor 2 Paper Size Sensor 1,2 Paper Feed Motor

Call Roller

High-capacity paper feed configuration

H C F Paper feed and separation mechanism Friction roller separation system with a non-contact magnet type maintenance-free torque limiter. Tray elevating system consisting of a tray motor and a timing belt.

Tray up & down mechanism

Size detection mechanism

Fixed to the side fence, and size is entered from the printer. Tray level is detected with the fillers and photo interrupters (4 pieces). A reflection type sensor on the upper stay detects the paper.

Residual paper detection mechanism Paper end detection mechanism

Locations

5-19

5056-XXX

Electrical parts layout

Driving parts layout

5-20

Service Manual

5056-XXX

Finisher locations

Locations

5-21

5056-XXX

Upper Tray Invert Exit Idle Roller

Paddle Roller Straight Exit Roller

Straight Exit Idle Roller Path Select Gate Register Idle Roller Input Paper Guide

Lower Tray
Invert Exit Roller

Register Roller

Accumulator

Stapler Unit

Sensor, Switch Paper input path sensor Paper registration sensor Paper exit sensor (face up bin) Tractor home position sensor Paper full sensor A Paper detecting sensor Staple home position sensor No staple sensor Finisher set switch Staple cartridge set switch Punch box detect sensor Invert path sensor Paper exit sensor (face down bin) Elevator upper limit sensor Elevator lower limit sensor Paper upper level sensor B

Purpose Detects paper input from printer Trigger for punching Confirming paper path Finds home position for driving belt Detecting paper full on tray 2 Detects paper for stapling Finds home position for stapling Detects staple empty Detects connection with printer Detects staple cartridge open Detects punch box Detects invert paper jam Confirming paper path Detecting face down bin Detecting face down bin Detecting paper upper level

Jogging home position sensor Jogging home position for driving bar

5-22

Service Manual

5056-XXX

Finisher Face Up Bin (Tray1) C d

f Punch B g A

Finisher Face Down Bin (Tray2)

a Q e

E R N b P h c

K F

G LJ D I

Motor, Solenoid, Clutch Paper feed motor Tractor drive motor Staple motor Path select solenoid Paper jogging motor Punch clutch Registration clutch Elevator motor

Purpose Paper feeding and inverting Tractor drive for paper feeding Stapling Path changing Jogging of paper Punching Paper registration/feeding Face down bin movement

Locations

5-23

5056-XXX

Finisher electrical parts

Number 1 2 3 4 5 6 7 8 9 10 11 12 13

Part name Paper exit sensor (upper tray) Paper register sensor Path select solenoid Elevator upper limit Sensor Tractor drive motor Elevator motor Elevator lower limit sensor Invert path sensor Punch box detect sensor Belt home position sensor Finisher set switch Paper jogging motor Jogging home position sensor

Number 14 15 16 17 18 19 20 21 22 23 24 25 26

Part name Power supply PWBA Staple motor Staple existence sensor Staple home position sensor Staple cartridge set switch Paper upper level sensor B Paper exit sensor (lower tray) Paper full sensor A Paper feed motor Paper detecting sensor Finisher control board Registration clutch Punch clutch

5-24

Service Manual

5056-XXX

6. Preventive maintenance
Maintenance kit
When nearing the end-of-life of the fuser or transfer belt, the following message appears, indicating that its time to replace the fuser unit and/or transfer belt unit: 80 Belt Life Warning and/or 80 Fuser Life Warning Routine replacement of these parts ensures peak printer performance and helps prevent print quality problems and paper feed problems resulting from worn parts. The parts are in the maintenance kits listed. Maintenance kit P/N 40X1251 56P2650 56P2651 Unit Transfer Belt Fuser Fuser Printer power supply 115 V230 V 115 V 230 V

The status message appears until the appropriate part(s) is replaced.

Paper path maintenance

A paper path maintenance kit can be used when a machine is experiencing misfeeds and jams after 200,000 pages. The order number for this kit is 40X1109. The kit is composed of the following parts: 56P9683 Carrying roller Registration frame Pickup roll Paper feed roll Separator roll FD paper exit roller

40X1154
40X1077

40X1078 40X1079 40X1064

In addition to the paper path maintenance kit, the relay roller (40X1108) and turn guide rollers (40X1072) can be ordered. When replacing the face down exit roller, lubricate the ends of the roller shaft with a small amount of Nyogel 744 (part number 40X0179).

Preventive maintenance

6-1

5056-XXX

Periodic maintenance
This table lists the parts to be periodically cleaned by the servicer. Part name Paper feed unit Pick roller Separator roller Paper feed roller MPF roll Method Remove any dust or dirt, and wipe the surface lightly with a dry cloth. If it is still dirty, clean with a soft cloth and alcohol.

Registration unit Charge/exposure unit Transfer unit Fuser unit Outer covers

Registration roller, upper and lower LED head Transfer belt Heat rollers

Remove any dust or dirt, and wipe the surface lightly with a dry cloth. If it is still dirty, clean with a soft cloth and alcohol. Remove any dust or dirt, and wipe the surface lightly with a dry cloth. If it is still dirty, clean with a soft cloth and alcohol. Remove any dust or dirt, and wipe the surface lightly with a dry cloth. If it is still dirty, clean with a soft cloth and alcohol. Clean with a soft cloth, silicon oil, or alcohol. Use a synthetic detergent and a damp cloth.

Lubricants and cleaners

Lubricating Oil#10: Apply between gears and shafts. Grease# 23: Apply to gears. Cleaning Alcohol or isopropyl on plastic, rubber, and external parts.

6-2 Service Manual

5056-XXX

7. Parts catalog
How to use this parts catalog
The following legend is used in the parts catalog: AsmIndex Part number Units/ mach Description

Asm-index: identifies the assembly and the item in the diagram. For example, 3-1 indicates assembly 3
and the item number 1.

Part number: identifies the unique number that identifies this FRU. Units/mach: refers to the number of units actually used in the machine or product. NS: (Not shown) in the Asm-Index column indicates that the part is procurable, but is not pictured in the
illustration.

PP: (Parts Packet) in the parts description column indicates that the part is contained in a parts packet.

Parts catalog

7-1

5056-XXX

Assembly 1: Covers 1
15 14 1 2

13

12 7 8 10 11 9 5 6

7-2 Service Manual

5056-XXX

Assembly 1: Covers 1
Index 11 12 13 14 15 16 17 18 19 110 111 112 113 114 115 NS NS P/N 40X1131 40X1124 40X1139 40X1259 40X1123 56P9545 40X1132 40X1140 40X1129 40X1126 40X1127 40X1125 40X1122 40X1128 40X1130 40X1516 40X1262 Units 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Description Cover, top Cover assembly, right side Magnet, right side latch Operator panel Cover assembly, front Label, operator panel Cover, waste toner bottle Magnet, front cover latch Cover, left front Cover, left side Cover, paper feed Cover, solenoid Tray assembly, exit Cover, rear Cover, adjustment Label, MPT Parts packet

Parts catalog

7-3

5056-XXX

Assembly 2: Covers 2
1

Index 21

P/N 40X1026

Units 1

Description Exit assembly, face up

7-4 Service Manual

5056-XXX

Assembly 3: Covers 3
1

Index 31 32

P/N 40X1027 40X1064

Units 1 1

Description Guide assembly, face-down Exit roller, face-down

Parts catalog

7-5

5056-XXX

Assembly 4: Covers 4

Index 41

P/N 40X1242

Units 1

Description Guide assembly, turn

7-6 Service Manual

5056-XXX

Assembly 5: Covers 5

Index 51

P/N 40X1135

Units 1

Description Feeder assembly, multipurpose

Parts catalog

7-7

5056-XXX

Assembly 6: Upper unit

1 33 2 4

32 31 30 5 29 6 25 5

11 6 24 19 21 20 10 5 17 14 22 18 15 16 7 9 10 3 12 13

28

23 26

27

7-8 Service Manual

5056-XXX

Assembly 6: Upper unit

Index 61 62 63 64 65 66 67 68 69 610 6 11 612 613 614 615 616 617 618 619 620 621A 621B 622 623 624 625 626 627A 627B 627C 627D 628 629 630 631 632 633 NS NS P/N 56P9632 56P9591 56P9638 56P3980 56P9628 56P9627 56P9624 40X1149 56P9625 56P9626 40X1118 40X1117 40X1145 40X1147 40X1257 40X1143 40X1146 40X1144 56P9630 40X1142 56P3981 56P3982 56P9611 56P9592 56P9610 56P9629 56P9594 40X1028 40X1029 40X1030 40X1031 56P9593 56P9609 40X1148 40X1032 40X1033 56P9621 56P9993 40X1263 Units 1 1 4 1 2 2 1 1 1 2 1 1 1 1 1 1 1 1 1 4 1 3 4 4 4 1 4 1 1 1 1 4 8 1 1 1 1 4 Description Shroud, cable Frame, upper Holder, cable Board, printhead controller Pivot, color link Bearing, roller Link, frame Frame, printhead controller Hook, right link Cover, hook Cable, RFID Assembly, RFID Hook, middle Hook, right Handle, up opening Bracket, front upper Hook, left Rod, interlocking Hook, left link Holder, front hsp Assembly, LED printhead (K) Assembly, LED printhead (C) Holder, front printhead Rail, left side Rail, right side Link, frame Cover, eraser Lamp, M erase Lamp, C erase Lamp, Y erase Lamp, K erase Holder, rear printhead Spring, printhead Bracket, rear upper Fan, upper right Fan, upper left Bracket, fan holder Shield, light (used on p/n 56P9594) Parts packet

Parts catalog

7-9

5056-XXX

7-10 Service Manual

29 1 3 4 7 5 6 8 16 2 23 17 15 14 13 11 12 10 11 9 22 18 18 21 20 19

Assembly 7: Paper feed

28

27

26

25

24

5056-XXX

Assembly 7: Paper feed

Index 71 72 73 74 75 76 77 78 79 7 10 7 11 7 12 7 13 7 14 7 15 7 16 7 17 7 18 7 19 7 20 7 21 7 22 7 23 7 24 7 24 7 25 7 26 7 27 7 28 7 29 NS P/N 40X1119 40X1103 40X1112 40X1247 40X1082 40X1081 40X1075 40X1107 40X1108 40X1079 40X1106 40X1080 40X1078 40X1077 40X1173 40X1098 40X1076 56P9503 56P9641 56P9524 40X1034 40X1083 56P9521 56P2666 56P2667 40X1150 56P9644 56P9645 40X1037 56P2668 40X1264 Units 1 2 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 4 1 1 1 1 1 1 1 1 1 1 1 1 Description Shaft, changing Bushing, turn guide Assembly, drive link Sensor, humidity (not included in 7-3) Clutch, paper feed Clutch, roller 6 x 10 x 14 Assembly, paper-feed base Sensor, relay Roller, relay Roller, separator Clip, paper-feed shaft Clutch, friction (torque limiter) Roller, paper feed Roller, pickup Interrupt, photo Cable asm, paper-feed type 1 Plate, guide rocking Foot, rubber Actuator, front cover open switch Screw, slide rail Rail, base left side Board, CK2 daughter board/sensor Lever, size sense Unit, drive 120V Unit, drive 230V Clutch, drive unit Cable asm, drive unit sensor Sensor, drive unit Clutch, belt up/down Frame, sub Parts packet (See Parts packets on page 7-58 for contents)

Parts catalog

7-11

5056-XXX

Assembly 8: Base 2

7-12 Service Manual

5056-XXX

Assembly 8: Base 2
Index 81 82 83 84 85 86 87 88 NS P/N 40X1207 56P9667 40X1208 56P9669 40X1151 56P9670 56P9672 56P9671 40X1265 Units 1 4 1 1 1 1 1 1 1 Description Support assembly, upper unit Pin, upper unit support Handle assembly, lock Handle, lock Cover, electronic Shroud, cable Guide, cable Guide, cable Parts packet

Parts catalog

7-13

5056-XXX

Assembly 9: Base 3
7 23 21 20 2 4 3 11 13 12 10 22 24 6 1 5 9 8

14

19 15 18 17 16

7-14 Service Manual

5056-XXX

Assembly 9: Base 3
Index 91 92 93 94 95 96 97 98 99 9 10 9 11 9 12 9 13 9 14 9 15 9 16 9 17 9 18 9 19 9 20 9 21 9 22 9 23 9 24 NS NS P/N 40X1067 40X1085 40X1040 40X1113 40X1116 40X1115 40X1115 40X1137 40X1136 56P2671 56P2669 40X1154 40X1114 40X1040 56P9683 40X1025 40X1041 40X1209 40X1152 40X1155 56P9685 56P9686 56P9687 40X1156 56P9697 40X1266 Units 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 1 1 1 1 Description Clutch, MPF Switch, turn guide Clutch, registration Cable, registration clutch Cable, MPF clutch Cable, registration sensor Cable, registration sensor Photo interruptor Photo interruptor Sensor, upper OHP Frame assembly, MPF Frame assembly, registration Cable, carrying clutch Clutch, registration (used on carrying frame) Roller assembly, carrying Frame assembly, carrying Unit, transfer belt Guide assembly, fuser entry Sensor, density Frame assembly, F1 sub Frame assembly, F2 sub Rod, lock Cover, gear Stopper, clutch Bushing Parts packet

Parts catalog

7-15

5056-XXX

Assembly 10: Electrical A

1 2 6 7 8 31

32 30 27

9 3 5 10

28

11

29

33

26

25

19

20 24 12 13 23 17 22 21 18 16 15 14

7-16 Service Manual

5056-XXX

Assembly 10: Electrical A

Index 10 1 10 2 10 3 10 4 10 5 10 6 10 7 10 8 10 9 10 10 10 11 10 11 10 12 10 13 10 14 10 15 10 16 10 17 10 17 10 18 10 19 10 20 10 21 10 22 10 23 10 23 10 24 10 25 10 26 10 27 10 28 10 29 10 29 10 30 10 31 10 32 10 33 NS NS NS NS NS NS NS P/N 40X1101 40X1102 56P9715 56P9727 40X1053 56P3983 40X1084 40X1042 40X1247 40X1097 56P3986 56P3987 40X1043 40X1044 40X1120 40X1158 40X1157 56P2652 56P2653 40X1055 40X1205 56P3988 56P9747 56P2670 56P3984 56P3985 56P9737 56P9943 56P9738 56P9741 56P9740 40X1049 40X1050 56P2654 56P9729 40X1052 40X1047 40X0269 40X0270 40X0286 40X0272 40X0273 40X0274 40X0271 Units 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Description Asm, HCF/FIN D-Sub Cable asm, finisher Cable asm, HVU Cable asm, printer controller power 2 Cable asm, printer controller power 1 Supply, high voltage Card, CK1 Daughter Cable asm, feeder Sensor, humidity Motor, paper tray lift Supply, 120V power 2 Supply, 230V power 2 Board, sensor Cable asm, sensor board Cable, belt relay Switch, power Cable, power switch Board, 120V motor driver Board, 230V motor driver Cable asm, MIF Cable asm, conditioning printer controller Card, conditioning (230V only) Cable, motor driver power Cable asm, duplex connector Supply, 120V power 1 Supply, 230V power 1 Sheet, insulation Fuse, thermal (230V only) Cable, conditioning joint (230V only) Resistor, conditioning (230V only) Cable, conditioning resistor (230V only) Cable, fuser drawer Cable, fuser drawer (230V only) Board, printer controller EEPROM, printer controller Belt, power supply Fan, power supply Cord (8ft right angle) , US, Canada, ET AL Cord (8ft 15A straight), Japan Cord (6ft straight), England, France, Germany, Spain, Belgium Cord (8ft right angle), Argentina, Paraguay, Uruguay Cord (8ft straight), Italy Cord (6ft straight), Switzerland Cord (8ft straight ), UK Parts catalog

7-17

5056-XXX

Assembly 10 (continued): Electrical A

1 2 6 7 8 31

32 30 27

9 3 5 10

28

11

29

33

26

25

19

20 24 12 13 23 17 22 21 18 16 15 14

7-18 Service Manual

5056-XXX

Assembly 10 (continued): Electrical A

Index NS NS NS NS NS NS NS NS NS NS NS NS P/N 40X0275 40X0276 40X0277 40X0278 40X0279 40X0280 40X0281 40X0282 40X0296 40X1104 40X1267 56P9964 Units Description Cord (6ft straight), Israel Cord (6ft straight), South Africa Cord (6ft high amp straight), Brazil (HV, LV) Cord (HV 6ft straight), Austria, Russia Cord (6ft straight), Denmark, Finland, Norway, Sweden Cord (10A 3 cond. 6ft straight) , Korea Cord (13A 3 cond. 6ft straight), Taiwan Cord (1.77M straight), Peoples Republic of China Cord (6ft straight), Australia Interuptor, photo (paper low sensor) Parts packet Transformer (Japan Only)

Parts catalog

7-19

5056-XXX

Assembly 11: Electrical B

7-20 Service Manual

5056-XXX

Assembly 11: Electrical B

Index 111 2 3 4 5 6 7 8 9 10 11 NS P/N 40X1068 40X1074 40X1073 56P9720 40X1099 40X1100 40X1098 40X1114 40X1116 40X1113 40X1115 40X1267 Units 1 1 1 1 1 1 1 1 1 1 1 1 Description Cable assembly, 8 pin PH controller Cable assembly, 30 pin RIP harness Cable assembly, 36 pin RIP harness Cable assembly, printhead controller power Cable assembly, paper tray lift motor Cable assembly, cassette bottom sensor Cable assembly, paper feed type 1 Cable assembly, carrying clutch Cable assembly, MPF clutch Cable assembly, registration clutch Cable assembly, registration sensor Parts packet

Parts catalog

7-21

5056-XXX

Assembly 12: RIP board

3 2

5 8 7 6

Index 121 2 3 4 5 6 7 8 NS

P/N 56P9749 40X1248 40X1520 40X1165 40X1054 40X1255 40X1256 40X1166 40X1268

Units 1 1 1 1 1 1 1 1 1

Description Cable assembly, power RIP Card assembly, RIP Fan, RIP box Box, RIP Cable assembly, 26 pin RIP printer controller Cable, USB Cable, operator panel Cover, RIP box Parts packet

7-22 Service Manual

5056-XXX

Assembly 13: Fuser unit

Index 121 1

P/N 56P2655 56P2656

Units 1 1

Description Fuser, 120V Fuser, 230V

Parts catalog

7-23

5056-XXX

Assembly 14: Cassette

7-24 Service Manual

5056-XXX

Assembly 14: Cassette

Index 141 2 3 P/N 40X1058 40X1501 40X1105 Units 1 1 1 Description Cassette, paper feed Kit, rack guard holder Flag, bottom sense

Parts catalog

7-25

5056-XXX

Assembly 15: Expansion feeder 1

25 1 24 23 22 21 2 5 20 19 18 3 4

14 17 16 15 7 8 6

11

13

12

10

7-26 Service Manual

5056-XXX

Assembly 15: Expansion feeder 1

Index 151 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 NS NS NS P/N 56P4024 40X1090 56P9777 56P9778 40X1204 40X1203 40X1202 40X1091 40X1173 56P9503 40X1200 56P9524 40X1034 40X1201 11G0199 56P9521 56P9522 56P9775 56P2657 40X1096 40X1093 40X1097 40X1092 40X1095 40X1246 40X1167 11G0399 40X1094 40X1269 Units 1 1 1 1 1 1 1 1 4 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 4 1 1 Description Assembly, expansion feeder Motor asm, stepping Cable asm, upper optional drawer Cable asm, lower optional drawer Cover, right side C Cover, right side B Cover, right side A Cable asm, expansion paper level Interrupt, photo Foot, rubber Cover, front feed Screw, slide rail Rail, base left side Cover. left side Guide, wire Lever, size sense Card, size sense Cable asm, size sense Board, expansion feeder controller Gear, Z30 Gear, IDS 38 Motor, paper tray lift Cable asm, expansion lift motor Belt, timing S3M:177 Gear, Z28:20T Cover, rear Plate, ground Pulley, timing 20t Parts packet

Parts catalog

7-27

5056-XXX

Assembly 16: Expansion feeder 2

1 2 2 4 3 1 6 7 21 19 5 3

20

18

17 15 14 16 13 12 11

10

7-28 Service Manual

5056-XXX

Assembly 16: Expansion feeder 2

Index 161 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 NS P/N 40X1140 40X1071 40X1070 40X1072 40X1069 40X1086 40X1076 40X1111 56P9788 40X1103 40X1106 40X1079 40X1080 40X1077 40X1078 40X1088 40X1173 40X1089 40X1107 40X1081 40X1087 40X1270 Units 2 2 2 1 1 2 1 1 1 1 2 2 1 1 1 1 1 1 1 1 1 Description Magnet, front cover latch Spring, paper carry 2 Bushing, pressure Roller, follow up Guide assembly, expansion turn guide Assembly, paper feed expansion Plate, guide rocking Roller, relay expansion feed Guide, HCPF Bushing, turn guide Clip, paper feed shaft Roller, separator Clutch, friction Roller, pickup Roller, paper feed Assembly, turn guide switch option Interrupt, photo Cable asm, paper feed type 2 Sensor, relay Clutch, roller 6 x 10 x 14 Clutch, paper feed Parts packet

Parts catalog

7-29

5056-XXX

Assembly 17: Duplex unit 1

1
9 7 8

3 5 2

6 5

7-30 Service Manual

5056-XXX

Assembly 18: Duplex Unit 1

Index 181 2 3 4 5 6 7 8 9 NS NS P/N 56P4023 40X1060 40X1168 56P3990 40X1169 56P3989 40X1171 56P9806 56P9994 56P9807 40X1271 Units 1 1 1 1 2 1 1 1 1 1 Description Duplex assembly Board, duplex interface Frame, duplex Cable assembly, duplex connection Screw, duplex mounting Motor, duplex stepping Interrupter, photo Cable assembly, paper detection Plate, duplex guide Cable assembly, duplex interface Parts packet

Parts catalog

7-31

5056-XXX

Assembly 19: Duplex unit 2

7-32 Service Manual

5056-XXX

Assembly 19: Duplex unit 2

Index 191 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 NS P/N 56P9825 56P9827 56P9826 56P3992 56P9814 56P9816 56P9813 40X1171 56P9828 40X1173 56P9526 56P9815 56P3991 56P3993 40X1175 56P9527 56P9817 56P9818 56P9819 56P9822 56P9823 56P9821 56P9820 40X1174 56P9824 40X1176 40X1177 40X1271 Units 1 1 1 1 8 2 4 1 1 1 2 6 3 1 1 2 1 2 1 3 1 1 1 1 3 3 1 1 Description Plate, paper re-feed drawer Guide, rear side Guide, front side Solenoid assembly, paper re-feed Bearing, release Spring, re-feed roller Roll, release Interrupter, photo Motor assembly, paper guide Interrupter, photo Spring, feed roller Spring, reed roller Solenoid assembly, feed roller Cable assembly, duplex drawer Roller, follow-up feed Gear, idler Gear, carrying roller Pulley, carrying roller timing Pulley, feed roller Belt, timing Belt, timing Knob, paper re-feed Pulley, re-feed roller Roller, drive feed Plate, paper carrying drawer Roller, middle feed Roller, re-feed Parts packet

Parts catalog

7-33

5056-XXX

Assembly 20: High-capacity feeder 1

10 11 2 12 3 4 1

5 7

7-34 Service Manual

5056-XXX

Assembly 20: High-capacity feeder 1

Index 201 2 3 4 5 6 7 8 9 10 11 12 NS P/N 56P9838 56P9835 56P9837 56P9834 56P9843 56P9839 56P9833 56P9836 56P9940 56P9841 56P9840 56P9842 56P9958 Units 1 1 1 1 1 1 1 1 1 1 1 1 1 Description Catch, door Magnet, latch Cover, upper Cover, upper rear Cover, lower rear Cover, right Cover, front Fence, end Ring, snap Cover assembly, upper Lever, vertical transport Spring, tension Parts packet

Parts catalog

7-35

5056-XXX

Assembly 21: High-capacity feeder 2

1 3

2 12

5 6 9 8

10

11 11 7

7-36 Service Manual

5056-XXX

Assembly 21: High-capacity feeder 3

Index 211 2 3 4 5 6 7 8 9 10 11 12 NS P/N 56P9846 56P9848 56P9844 56P9941 56P9501 56P9528 56P9849 56P9850 56P9852 56P9851 56P9847 56P9845 56P9959 Units 1 1 1 1 1 1 1 1 1 1 2 1 1 Description Solenoid assembly, paper pickup Clutch, paper feed Motor assembly, transport Arm, pick-up Spring, pressure Interrupter, photo Roller, manual feed pickup Roller, manual feed Limiter, torque Roller, manual feed separate Spring, compression Sensor assembly, paper feed Parts packet

Parts catalog

7-37

5056-XXX

Assembly 22: High-capacity feeder 3

1

8 7

6 4

3 3

7-38 Service Manual

5056-XXX

Assembly 22: High-capacity feeder 3

Index 221 2 3 4 5 6 7 8 9 NS P/N 56P9854 56P9855 56P9529 56P9856 56P9857 56P9530 56P9859 56P9858 56P9853 56P9960 Units 1 1 4 1 1 1 1 1 3 1 Description Sensor assembly, photo Interrupter, photo Caster, HCF Spring, tension Switch, micro Switch, push Connector, inlet Connector, I/F Screw, shoulder Parts packet

Parts catalog

7-39

5056-XXX

Assembly 23: High-capacity feeder 4

4 3 2 1 22 6 10 10 11 6 7 8 9 5

10

21 13

12

19

20

10

17 16 14 12 15 18

18

7-40 Service Manual

5056-XXX

Assembly 23: High-capacity feeder 4

Index 231 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 NS P/N 56P9541 56P9875 56P9865 56P9871 56P9866 56P9880 56P9879 56P9878 56P9877 56P9876 56P2658 56P9873 56P9872 56P9874 56P9870 56P4008 56P9867 56P9861 56P9864 56P9530 56P9501 56P9863 56P9961 Units 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 4 1 1 1 1 1 Description Sensor, resistor Cable assembly, safety switch Cable assembly, HCF motor Cable assembly, I/F Cable assembly, paper feed sensor Cable, up/down switch Cable, paper volume Cable assembly, sensor Cable assembly, paper size sensor Cable assembly, lift motor Board, high-capacity feed Cable assembly, power supply out Cable assembly, power supply in Cable assembly, power supply Converter, DC/DC Power supply, HCF Cable assembly, drawer ground Roller, track Switch, micro Switch, push Spring, pressure pickup Switch, HCF push Parts packet

Parts catalog

7-41

5056-XXX

Assembly 24: High-capacity feeder 5

1 2 1 2 4 2 2 3

5 4 6

7-42 Service Manual

5056-XXX

Assembly 24: High-capacity feeder 5

Index 241 2 3 4 5 6 7 8 NS P/N 56P9883 56P9528 56P9888 56P9884 56P9886 56P9885 56P9882 56P9887 56P9962 Units 2 4 1 2 1 2 1 1 1 Description Spring, pressure Interrupter, photo Bracket, rear idler Belt, timing Gear, drive Pulley, timing Motor, HCF DC Bracket, front idler Parts packet

Parts catalog

7-43

5056-XXX

Assembly 25: High-capacity feeder 6

1

2 3 2 3 4

7 7

7-44 Service Manual

5056-XXX

Assembly 25: High-capacity feeder 6

Index 25-1 2 3 4 5 6 7 8 NS P/N 56P9892 56P9893 56P9891 56P9890 56P9915 56P9894 56P9528 56P9889 56P9963 Units 1 2 2 2 1 1 2 1 1 Description Plate, upper side fence Knob, stopper Knob, tray Plate, paper adhesion Fence assembly, front side Fence assembly, rear side Interrupter, photo Pad, friction Parts packet

Parts catalog

7-45

5056-XXX

Assembly 26: Finisher covers

7-46 Service Manual

5056-XXX

Assembly 26: Finisher covers

Index 26-1 2 3 4 5 6 7 8 9 10 11 12 P/N 56P4064 56P4065 56P4067 56P4068 56P4062 40X1227 56P4066 56P4063 56P9365 56P9367 56P9363 56P9364 Units 1 1 1 1 1 1 1 1 1 1 1 1 Description Cover, top Cover, front Tray, upper Tray, lower Panel, left upper Assembly, lower left panel Cover, rear Assembly, staple cover Cover, staple A Cartridge, staple Stapler Cover, staple B

Parts catalog

7-47

5056-XXX

Assembly 27: Finisher frame

1 3 4 2 7 3 4 2

7-48 Service Manual

5056-XXX

Assembly 27: Finisher frame

Index 27-1 2 3 4 5 6 7 8 8 NS P/N 56P4069 56P9380 56P9386 56P9373 56P9309 56P9399 56P4364 56P9313 56P9314 56P4072 Units 1 2 2 2 1 2 1 1 1 1 Description Handle Sensor, photo Spring Screw, M4 Assembly, exit guide inverter Sensor, photo Assembly, exit guide straight Unit, 3 hole punch (U.S. only) Unit, 4 hole punch (non U.S.) Kit, punch speed up

Parts catalog

7-49

5056-XXX

Assembly 28: Finisher feed 1

7-50 Service Manual

5056-XXX

Assembly 28: Finisher feed 1

Index 28-1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 P/N 56P9395 56P9334 56P9396 56P9398 56P9310 56P9400 56P9361 56P9401 56P9312 56P9405 56P9335 56P9407 56P9341 56P9339 56P4060 56P9318 56P4070 56P4061 Units 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 Description Assembly, guide plate Assembly, solenoid Spring, H Gear, Z19 Gate Roller Roller, patting Roller, I Roller, F Roller, G Clutch, registration Belt, timing 60S2M184 Assembly, feed motor Belt, timing 60S2M334 Assembly, punch drive Spring, B Pulley gear Z36/T24 Belt

Parts catalog

7-51

5056-XXX

Assembly 29: Finisher feed 2

Index 29-1 2 3 4

P/N 56P9300 56P9333 56P9329 56P9301

Units 1 1 1 1

Description Assembly, jogging unit Belt, timing 60S3M408 Assembly, tractor motor Assembly, guide stack

7-52 Service Manual

5056-XXX

Assembly 30: Finisher elevator

Index 30-1 2 3 4 5 6 7 8 9

P/N 56P9308 56P9451 56P9332 56P9331 56P9459 56P9460 56P4073 56P9465 56P9307

Units 1 1 2 2 2 1 1 1 1

Description Assembly, elevator motor Shutter Spring, C Wire Drum, wire Gear, Z30 Panel, lower left Assembly, sensor Assembly, hook rear

Parts catalog

7-53

5056-XXX

Assembly 31: Finisher electronics

Index 31-1 2 3 3 4 5 6 NS

P/N 56P9306 56P9303 56P9358 56P9368 56P4365 56P9410 56P9420 56P9357

Units 1 1 1 1 1 1 1 1

Description Assembly, upper limit sensor Supply, power Cord, Y power Cord, Y power (230 V only) Board, finisher control Cable Bracket, finisher control board Cable, interface

7-54 Service Manual

5056-XXX

Assembly 32: Finisher docking 1

Index 32-1

P/N 56P9467

Units 2

Description Screw, thumb

Parts catalog

7-55

5056-XXX

Assembly 33: Finisher docking 2

Index 33-1 2 3 4 5 6 7 8 9

P/N 40X1237 56P9472 40X1238 40X1239 56P9474 40X1241 56P9473 40X1240 40X1254

Units 1 2 1 1 4 1 1 1 1

Description Bracket, rail Screw, lock Screw, rail Chassis, rail Roller Stud, lock-f Stud, lock Screw, lock Bracket, lock

7-56 Service Manual

5056-XXX

Assembly 34: Miscellaneous/options

Index NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS P/N 40X1508 40X1509 40X1510 40X1512 40X1564 40X1565 40X1513 40X1514 40X1515 40X1503 7374460 40X1511 40X1502 40X1504 40X1505 40X1506 40X1507 56P9982 40X0290 40X0291 40X1375 40X1376 40X1377 40X1378 40X1562 40X1561 40X0179 40X1109 56P9733 Units 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Description Card assembly, 128MB SDRAM memory Card assembly, 256MB SDRAM memory Card assembly, 512MB SDRAM memory Kit, Japanese font Card asm, 32 MB flash memory Card asm, 64 MB flash memory Kit, Simplified Chinese font Kit, Traditional Chinese font Kit, Korean font Card, bar code Kit, C920 dtn printer relocation Kit, C920 net printer relocation Card, IPDS Card, Prescribe Card, PrintCryptionTM Card, forms Card, forms (Double byte) Drive assembly, hard file 20 gb (w/mounting kit) Card, serial option Card, parallel option Adapter, MarkNetTM N8000 10/100 Adapter, MarkNet N8020 10/1000 Adapter, MarkNet N8030 Fiber Adapter, MarkNet N8050 Americas Adapter, MarkNet N8050 Europe Antenna, external Grease, Nyogel 744 Kit, paperpapth maintainence Cable, hi cap feeder interface

Parts catalog

7-57

5056-XXX

Assembly 35: Parts packets

Index NS P/N 40X1262 Units 1 Description Parts packet, containing: 5 Bind S-tight screws, 3x6, Zn-3R 5 Bind S-tight screws, 3x15, Zn-3K 5 Bind P-tight screws, 3x8, Zn-3K 5 Bind P-tight screws, 3x10, Zn-3K 5 Bind P-tight screws, 3x6, Zn-3K 5 Bind P-tight screws, 3x8, Ni-3 5 Bind screws, M3x6, Ni-3 NS 40X1263 1 Parts packet, including: 5 Bind S-tight screws, 3x6, Zn-3R 5 Bind P-tight screws, 3x8, Zn-3K 5 Bind P-tight screws, 3x10, Zn-3K 5 Bind screws, M3x4, Zn-3K 5 Bind screws, M3x8, Zn-3K 5 Bind screws, M3x6, Ni-3 5 Screws with washers, M3x30, Zn-3K 5 E-rings, ES-6, ACP NS 40X1264 1 Parts packet, including: 5 Bind S-tight screws, 3x6, Zn-3R 5 Bind P-tight screws, 3x6, Zn-3K 5 Bind P-tight screws, 3x8, Zn-3K 5 Bind screws, M3x4, Zn-3K 5 Bind screws, M3x6, Zn-3K 5 Bind screws, M3x8, Zn-3K 5 Pans with flange P-tight screws, 3x8, Zn-3K 5 E-rings, ES-5, ACP 5 E-rings, ES-6, ACP 5 Spring pins, 2x10, ACP NS 40X1265 1 Parts packet, including 5 Bind S-tight screws, 3x6, Zn-3R 5 Bind S-tight screws, 3x8, Zn-3R 5 Bind P-tight screws, 3x8, Zn-3K 5 E-rings, ES-4, ACP

7-58 Service Manual

5056-XXX

Assembly 35: Parts packets (continued)

Index NS P/N 40X1266 Units 1 Description Parts packet, including: 5 Bind S-tight screws, 3x6, Zn-3R 5 Bind P-tight screws, 3x6, Zn-3K 5 Bind P-tight screws, 3x8, Zn-3K 5 E-rings, ES-3, ACP 5 E-rings, ES-5, ACP 5 E-rings, ES-6, ACP 5 Spring pins, 2x10, ACP 5 Bind screws, M3x8, Zn-3K 5 Bind screws M2x8, Ni-3 NS 40X1267 1 Parts packet, including: 5 Bind S-tight screws, 3x6, Zn-3R 5 Bind S-tight screws, 3x8, Zn-3R 5 Bind S-tight screws, 3x12, Zn-3R 5 Bind P-tight screws, 3x8, Zn-3K 5 Bind screws, M3x4, Zn-3K 5 Bind screws, M3x6, Zn-3K 5 Bind screws, M3x12, Zn-3K 5 Pans with flange P-tight screws, 3x10, Zn-3K 5 Screws with washers, M3x30, Zn-3K 5 Screws with washers, M4x8, Zn-3K 5 Screws with washers, M4x12, Zn-3K 5 Screws with washers, M3x6, Ni-3(BS) 5 Screws with washers, M4x8, Ni-3(BS) 5 Screws with spring-washers, M3x8, Ni-3(BS) 5 Screws with spring-washers, M4x8, Ni-3(BS) 5 Natt with flange sereit, M3, Ni-3 5 E-rings, ES-2.5, ACP 5 Spring pins, 3x10, ACP NS 40X1268 1 Parts packet, including: 5 Bind S-tight screws, 3x6, Zn-3R 5 Bind screws, M3x6, Zn-3K 5 Bind screws, M3x10, Zn-3K 5 Bind screws, M3x6, Ni-3 NS 40X1269 1 Parts packet, including: 50 Bind S-tight screws, 3x6, Zn-3R 50 Bind screws, M3x6, Zn-3K 50 Bind screws, M3x8, Ni-3 50 E-rings, ES-5, ACP

Parts catalog

7-59

5056-XXX

Assembly 35: Parts packets (continued)

Index NS P/N 40X1270 Units 1 Description Parts packet, including: 5 Bind S-tight screws, 3x6, Zn-3R 5 Bind S-tight screws, 3x8, Zn-3R 5 Bind P-tight screws, 3x6, Zn-3K 5 Bind P-tight screws, 3x8, Zn-3K 5 Bind screws, M3x4, Zn-3K 5 Bind screws, M3x6, Zn-3K 5 E-rings, ES-5, ACP 5 E-rings, ES-6, ACP 5 Spring pins, 2x10, ACP 5 Spring pins, 3x10, ACP NS 40X1271 1 Parts packet, including: 5 E-rings, ES-3, ACP 5 E-rings, ES-4, ACP 5 E-rings, ES-6, ACP 5 R-screws, M3x6 5 R-screws, M3x8 5 R-screws, M4x6 5 Pans S-tight screws, M3x6 5 RP-tight screws, M3x8, NS 56P9958 1 Parts packet, including: 50 Bind S-tight screws, 3x6, Zn-3R 50 Bind P-tight screws, 4x8, Zn-3R 50 Pan screws, M4x6 Zn-3R 50 Pan screws, M4x12, Zn-3R 50 E-rings, ES-6, ACP 50 RP-tight screws, M4x12 50 RS-tight screws, M4x6 50 RS-tight screws, M4x8 50 RS-tight screws, M4x12

NS

56P9959

Parts packet, including: 50 E-rings, ES-3, ACP 50 E-rings, ES-4, ACP 50 E-rings, ES-6, ACP 50 RS-set screw cp, M3x3, Zn-3K 50 RS-tight screws, M4x6 50 RS-tight screws, M4x8

7-60 Service Manual

5056-XXX

Assembly 35: Parts packets (continued)

Index NS P/N 56P9960 Units 1 Description Parts packet, including: 50 Bind S-tight screws, 3x10, Zn-3R 50 E-rings, ES-4, ACP 50 RS-tight screws, M3x14 50 RS-tight screws, M4x6 50 RS-tight screws, M4x8 50 RS-tight round top screws, M3x6 NS 56P9961 1 Parts packet, including: 50 E-rings, ES-4, ACP 50 RS-tight screws, M3x8 50 RS-tight screws, M3x14 50 RS-tight screws, M4x6 50 RS-tight screws, M4x8

Parts catalog

7-61

5056-XXX

Assembly 35: Parts packets (continued)

Index NS P/N 56P9962 Units 1 Description Parts packet, including: 50 Screws with spring-washers, M4x30, Zm-3R 50 E-rings, ES-5, ACP 50 Plain washers, M4, Zn-3R 50 RS-tight screws, M4x6 NS 56P9963 1 Parts packet, including: 50 Bind S-tight screws, 3x8, Zn-3R 50 Bind S-tight screws, 4x6, Zn-3R 50 Pan screws, M4x20, Zn-3R 50 E-rings, ES-6, ACP 50 RS-tight screws, M4x6 50 RS-tight round top screws, M4x6

7-62 Service Manual

5056-XXX

Assembly 36: Finisher parts packet P/N 56P9480

Pin Retaining Ring -E Type

Screw

Spring Pin

Screw

Screw

Tapping Screw

Spring Lock Washer

Tapping Screw

Toothed Lock Washer

Tapping Screw

Resin Ring

Tapping Screw

Nut

Set Screw

Tapping Screw

Plain Washer

Tapping Screw

Screw

Parts catalog

7-63

5056-XXX

7-64 Service Manual

5056-XXX

Index

Numerics
1565 Emul Error Load Emul Option 2-37 200.yy Paper jam 2-42 249.yy Paper jam 2-42 24x.yy Paper jam 2-42 250.yy Paper jam 2-42 30 \> print unit missing 2-37 30 Coating roll missing 2-37 34 Incorrect Media 2-37 34 Short Paper 2-38 37 Insufficient memory for Flash Memory Defragment operation 2-38 37 Insufficient memory to collate job 2-38 37 Insufficient memory, some held jobs were lost 2-38 38 Memory Full 2-38 39 Page is too complex to print 2-38 40 Tray size sense error 2-39 41 Open bin 1 exit tray 2-39 51 Defective flash detected 2-39 52 Not enough free space in flash memory for resources

88 OCR exhausted 2-42 88 Replace \> toner 2-42

A
Activating Menu Changes 2-30 adjustments finisher hole punch alignment 3-69 high-capacity paper feed timing belt 4-4 procedures after replacement 4-4 All Photo Dev Life Warning 2-30 attendance messages 2-30

B
bin name Full 2-30 Black Low 2-30 Black Photo Dev Life Warning 2-30 Busy 2-30

C
Calibrating 2-30 Cancel not available 2-30 Cancelling Job 2-30 Change 2-30 Check tray connection 2-30 Clearing job accounting statistics 2-30 Close door 2-30 Close front door 2-30 Close side door 2-30 Close tray top cover 2-30 Color Photo Dev Life Warning 2-31 communication error finisher 2-17 printer/printhead controller board 2-17 configuration ID 1-20 connectivity 1-16 connectors duplex unit controller board 5-16 high voltage power supply board 5-14 LVPS 2 board 5-13 LVPS board 5-12 motor drive board 5-16 printer controller board 5-5 printhead controller board 5-7 RIP board 5-11 sensor board 5-14 size sensor board 5-17 Copies 2-31

2-39
53 Unformatted flash detected 2-39 54 Network software error 2-39 54 Serial option error 2-39 54 Standard network software error 2-39 55 Unsupported flash option in slot 2-39 55 Unsupported option in slot 2-39 56 Parallel port disabled 2-40 56 Serial port disabled 2-40 56 Std. parallel port disabled 2-40 56 USB port disabled 2-40 57 Configuration change, some Held Jobs were lost 2-40 58 Input config error 2-40 58 Too many bins attached 2-40 58 Too many disks installed 2-40 58 Too many flash options installed 2-40 61 Defective disk 2-40 62 Disk full 2-40 63 Unformatted disk 2-41 64 Unsupported disk format 2-41 80 Belt life warning 2-41 80 Fuser life warning 2-41 80 Replace belt 2-41 80 Replace fuser 2-41 80 Scheduled maintenance 2-41 81 Engine code CRC failure 2-41 84 \> photo developer abnormal 2-41 84 Black photo developer life warning 2-41 84 Color photo developer life warning 2-41 84 Replace all photo developers 2-41 84 Replace black photo developer 2-41 84 Replace color photo developers 2-41 86 Abnormal coating roll 2-42 88 \> Toner is low 2-42

Index

I-1

5056-XXX

covers front left removal 4-8 left side removal 4-9 locations 5-1 parts catalog 7-2, 7-4, 7-5, 7-6, 7-7 rear removal 4-9 right side removal 4-10 RIP board removal 4-11 solenoid removal 4-9 top cover removal 4-6 Cyan Low 2-30

error messages 2-5 Error printing from USB drive 2-32 Error reading USB drive 2-32 expansion feeder parts catalog 7-26, 7-28 theory of operation 3-32

F
fans main unit fan removal 4-25 upper fan removal 4-47 finisher adjusting wheels 3-64 aligning finisher and printer 3-59 aligning sides of finisher 3-62 aligning top of finisher 3-63 attaching cables 3-65 bins, attaching 3-58 docking plate and guide rail, attaching 3-52 electrical 5-24 electrical parts functions 3-45 elevator sequence 3-51 hole punch theory 3-48 installation 3-52 inverted paper path 3-47 jogging 3-49 lowering and raising 3-60 offsetting 3-49 parts catalog covers 7-46, 7-47 docking 7-55, 7-56 electronics 7-54 elevator 7-53 feed 1 7-50, 7-51 feed 2 7-52 frame 7-48, 7-49 removals control board 4-64 elevator motor 4-65 external covers 4-63 feed motor assembly 4-65 hole punch 4-66 inverter paper exit discharge brush 4-67 inverter paper exit roller 4-67 jogging unit 4-68 path select gate 4-69 power supply 4-72 registration roller 4-73 registration roller clutch 4-73 stack area discharge brush 4-74 staple unit 4-74 straight paper exit discharge brush 4-75 straight paper exit roller 4-75 timing belts 1 and 2 4-77 tractor belt 4-78 tractor drive motor assembly 4-79 stand 3-54 stapling mechanism 3-50 straight paper path 3-46 theory of operation 3-44

D
Defragmenting Flash 2-31 Delete 2-31 Delete all 2-31 Delete all confidential jobs 2-31 Deleting 2-31 development unit 3-24 diagnostic aids 3-1 diagnostic information 2-1 diagnostics image quality troubleshooting 2-63 maintenance analysis procedures (MAPS) 2-43 service checks 2-50 service error messages 2-5 symptom tables 2-3 DIP switch settings 3-43 Disabling DLEs 2-31 Disabling Menus 2-31 Disk corrupted 2-31 Disk Recovery x/5 yyy% 2-31 doors front door / operator panel removal 4-7 driving parts layout 5-20 duplex unit parts catalog 7-30, 7-32 removals 4-54 connector 4-53 feed roller and solenoid 4-55 paper carrying motor 4-57 side fence 4-56 side fence motor assembly 4-56 timing belt 4-54 theory of operation 3-32

E
electrical diagram 5-20 finisher diagram 5-24 finisher, parts catalog 7-54 high-capacity feeder diagram 5-20 parts catalog 7-16 Empty box M 2-31 Enabling Menus 2-31 Encrypting Disk yyy% 2-31 Engine Warming 2-31 Enter PIN 2-32 Enter PIN to lock 2-32 eraser removal 4-21

I-2 Service Manual

5056-XXX

Flushing buffer 2-32 Formatting Disk 2-32 Formatting Disk yyy% 2-32 Formatting Flash 2-32 Fuser Life Warning 2-32 fuser unit parts catalog 7-23 removal 4-18

covers 5-1 high capacity feeder 5-19 major parts 5-2 sensor and switches 5-3 lubricants 6-2

M
Magenta Low 2-30 Maintenance 2-33 maintenance approach 1-19 cleaning 1-19, 6-2 dip switch specifications 3-43 inspection 1-19 lubricants 6-2 periodic 6-2 recommendations 1-20 maintenance analysis procedures (MAPS) false 30 oil coating roll missing 2-44 false 40 tray (x) size sensor error 2-46 false 41 open bin 1 exit tray 2-46 false 88 toner low/toner empty 2-45 false close top door 2-43 false close tray (x) top cover 2-43 false print unit missing 2-45 false side door open 2-43 false tray (x) low/empty 2-44 paper size 2-48 unrecoverable check tray (x) or duplex connection 2-47 maintenance kit 6-1 menu overview 3-4 menu settings 3-3 Menus are Disabled 2-34 messages printer messages 2-5 service errors 2-5 models 1-1 multipurpose feeder theory of operation 3-30 tray removal 4-26

H
Handling ESD-sensitive parts 4-1 Hex Trace 2-32 high-capacity feeder call roller removal 4-59 covers removal 4-58 diagram 5-19 high-capacity paper feed timing belt adjustment 4-4 paper end sensor removal 4-60 paper feed configuration 5-19 paper feed roller removal 4-59 paper level sensor removal 4-62 paper size sensors (1, 2) removal 4-60 parts catalog 7-34, 7-36, 7-38, 7-40, 7-42, 7-43, 7-44, 7-45 pickup solenoid removal 4-59 power supply removal 4-62 reverse roller removal 4-59 theory 3-38 tray motor removal 4-61 hole punch adjustment 3-69 removal 4-66 theory of operation 3-48 Hole Punch Box Full 2-32

I
image quality troubleshooting 2-63 initial check 2-1 Insert hole punch box 2-32 Insert Staple Cartridge 2-32 Insert Tray \> 2-32 Install \> or Cancel Job 2-32 installation environment 2-1 Insufficient memory to support Resource Save feature 2-38 Internal System Error Reload Bookmarks 2-32 Internal System Error, Reload Security Certificates 2-32 Invalid Engine Code 2-33 Invalid Network Code 2-33 Invalid PIN 2-33

N
Network 2-34 No DRAM installed 2-34 No held jobs 2-34 No jobs found. 2-34 No jobs to cancel 2-34 No recognized file types 2-34

O
operator menu disabled 3-3 options parts catalog 7-57

L
LEDs cleaning 2-64 Load 2-33 Load Manual 2-33 Load Staples 2-33 Load with 2-33 locations 5-1 components 5-4

Index

I-3

5056-XXX

P
paper and media guidelines 1-15 paper checks 2-2 print area 1-15 printer capacity 1-13 sizes 1-8 specifications 1-7 types 1-12 weights 1-12 paper exit tray removal 4-12 paper feeding multipurpose feeder 3-29 paper jams 3-34 theory 3-29 weight of paper 3-33 paper jams 3-34 Parallel 2-34 part number 1-20 parts catalog base 7-10, 7-12, 7-14 cassette 7-24 covers 7-2, 7-4, 7-5, 7-6, 7-7 duplex unit 7-30, 7-32 electrical 7-16 expansion feeder 7-26, 7-28 finisher covers 7-46, 7-47 docking 7-55, 7-56 electronics 7-54 elevator 7-53 feed 7-50, 7-51, 7-52 frame 7-48, 7-49 finisher parts packet 7-63 fuser unit 7-23 high-capacity feeder 7-34, 7-36, 7-38, 7-40, 7-42, 7-43, 7-44, 7-45 miscellaneous 7-57 options 7-57 parts packets 7-58 RIP board 7-22 upper unit 7-8 parts packets 7-58, 7-63 parts return 1-20 periodic maintenance 6-2 Port disabled Remove USB drive 2-34 POST 3-1 power and electrical specifications 1-17 Power Saver 2-34 power-on self-test sequence 3-1 preventive maintenance 6-1 print quality problems 2-63 printed circuit boards inspection 4-2 precautions 4-2 replacement 4-2 transportation and storage 4-2 Printer busy 2-34 printer controller board communication error 2-17

printer environment 1-18 Printer locked, enter PIN to unlock 2-34 printer messages 2-5 printhead LED printhead removal 4-20 printhead controller board removal 4-38 Printing 2-34 Printing from USB drive 2-34 printing menu settings 3-3 Programming Disk 2-34 Programming Flash 2-34 Programming System Code 2-34

R
Reading USB drive 2-34 Ready 2-35 Remote Management Active 2-35 removals belt up/down clutch 4-12 cassette guide 4-13 connector, duplex unit 4-14 covers front left 4-8 left side 4-9 rear 4-9 right side 4-10 RIP board 4-11 solenoid 4-9 top 4-6 density sensor 4-15 drive gear unit sensor assembly 4-15 duplex unit 4-54 connector 4-53 feed roller and solenoid 4-55 paper carrying motor 4-57 pressure roller and solenoid 4-55 side fence motor assembly 4-56 side fence removal 4-56 timing belt 4-54 duplex unit connector 4-14 electronic box 4-16 eraser 4-21 face down guide assembly 4-32 face up paper exit assembly 4-17 finisher control board 4-64 elevator motor 4-65 external covers 4-63 feed motor assembly 4-65 hole punch 4-66 inverter paper exit discharge brush 4-67 inverter paper exit roller 4-67 jogging unit 4-68 path select gate removal 4-69 power supply 4-72 registration roller 4-73 registration roller clutch 4-73 stack area discharge brush 4-74 staple unit 4-74 straight paper exit discharge brush 4-75

I-4 Service Manual

5056-XXX

straight paper exit roller 4-75 timing belts 1 and 2 4-77 tractor belt removal 4-78 tractor drive motor assembly 4-79 front cover open switch actuator 4-17 fuser 4-18 gear cover 4-19 high voltage power supply board 4-20 high-capacity feeder call roller 4-59 covers 4-58 paper end sensor 4-60 paper feed roller 4-59 paper level sensor 4-62 paper size sensors (1, 2) 4-60 pickup solenoid 4-59 power supply 4-62 reverse roller 4-59 tray motor 4-61 LED printhead 4-20 left slide rail 4-39 lock handle assembly 4-22 main drive unit 4-23 main unit fan 4-25 motor drive board 4-25 multipurpose feeder frame assembly 4-19 multipurpose feeder paper present sensor 4-25 multipurpose feeder tray 4-26 operator panel 4-7 paper carrying frame 4-29 paper exit tray 4-12 power supply 1 4-35 power supply 2 4-36 power switch 4-37 printer controller 4-37 printhead controller board 4-38 registration clutch 4-30 registration frame 4-30 registration sensor 4-30 RIP box 4-39 sensor board 4-40 sensor cleaner 4-15 separation fingers 4-15 stay arm 4-40 sub-frame 4-41 temperature/humidity sensor 4-42 top unit 4-43 transfer belt normal removal 4-43 turn guide cover sensor 4-47 upper fan 4-47 Remove all color supplies 2-35 Remove paper from all bins 2-35 Remove paper from bin 2-35 Remove paper from standard output bin 2-35 repair information handling printed circuit boards 4-2 service precautions 4-1 Replace All Color Photo Dev 2-35

Replace All Photo Dev 2-35 Replace Black 2-36 Replace Black and Oil Coating Roll 2-35 Replace Black Photo Dev 2-36 Replace Cyan 2-36 Replace Fuser 2-36 Replace Magenta 2-36 Replace oil coating roll 2-35 Replace Photo Dev 2-35 Replace Transfer Belt 2-36 Replace Yellow 2-36 Resetting Active Bin 2-36 Resetting Fuser Count 2-36 Resetting the Printer 2-36 Restore Held Jobs 2-36 Restoring Factory Defaults 2-36 Restoring Held Job xxx/yyy 2-36

S
safety information xvii sensors density 4-15 drive gear unit 4-15 finisher, functions 3-45 high-capacity feeder paper end sensor removal 4-60 high-capacity feeder paper level 4-62 high-capacity feeder paper size sensors (1, 2) removal

4-60
humidity 4-42 locations 5-3 multipurpose feeder paper present 4-25 sensor board 4-40 temperature 4-42 turn guide cover 4-47 Serial \> 2-37 serial number 1-20 service checks 2-50 drive 1 DC motor 2-50 duplex 2-50 expansion paper feed 2-52 face down stacker full 2-52 face up exit assembly 2-60 high capacity feeder (HCF) 2-53 marks on paper 2-55 operator panel 2-55 options 2-68 paper carrying 2-56 paper exit motor 2-50 paper exit, face up exit assembly 2-60 paper tray missing 2-60 photodeveloper missing 2-61 power supply 2-61 serial port 2-68 transfer belt up/down 2-62 service communication 2-17

Index

I-5

5056-XXX

service error 910 - drive motor error 2-9 911 - paper exit motor error 2-9 912 - high capacity feed motor error 2-10 917 - RIP fan error 2-10 918 - main unit fan error 2-10 919 - power supply fan error 2-10 920 - fuser error - fuser heater trouble 2-11 923 - upper fuser thermistor open error 2-11 924 - lower fuser thermistor open error 2-11 925 - HVU error 2-12 92x - toner sensor error 2-12 930 - printhead error, yellow 2-13 931 - printhead error, magenta 2-13 932 - printhead error, yellow 2-14 933 - printhead error, black 2-14 934 - drum sensor, color 2-15 935 - drum sensor, black 2-15 936-9 - cassette error 2-15 940 - high-capacity feed sensor error 2-16 941 - high-capacity feed tray error 2-16 942 - duplex error 2-16 945 - engine flash error 2-16 946 - printer/printhead controller board communication

Some held jobs were lost 2-37 specifications connectivity 1-16 environment 1-18 paper and media 1-7 power and electrical 1-17 technical 1-3 Standard Bin Full 2-37 Staples Empty 2-37 Staples Low 2-37 start 2-1 sub-frame removal 4-41 Submitting selection 2-37 switches, locations 5-3 symptom table 2-3

T
technical specifications 1-3 theory belt unit 3-31 belt up/down 3-31 cleaning unit 3-28 clearing paper jams 3-34 configuration 3-24 delivery 3-32 development unit 3-24 drive system 3-28 duplex unit 3-32 electrophotography 3-24 electrophotography process 3-24 expansion paper feeder 3-32 fusing 3-26 high capacity feeder (HCF) 3-38 maintenance mode 3-43 multipurpose feeding 3-30 paper feeding 3-29 paper feeding / fusing 3-28 processes 3-24 processes and configuration 3-24 registration unit 3-30 transfer unit 3-25 tools 1-20 transfer belt removal 4-43 Transfer Belt Life Warning 2-37 Tray \> Empty 2-37 Tray \> Low 2-37 Tray \> Missing 2-37 tray up/down mechanism 3-39 troubleshooting 2-63

2-17
947 - finisher communication error 2-17 948 - machine ID error 2-18 949 - tray (x) communication error 2-18 952 - NVRAM chip failure 2-19 954 - NVRAM CRC failure 2-19 955 - code CRC 2-19 956 - processor failure 2-20 957 - ASIC failure 2-20 958 - NAND failure 2-20 960 - RAM slot 1 bad 2-20 961 - RAM slot 2 bad 2-20 964 - emulation error 2-20 970 - standard network error 2-20 975 - unrecognizable network port 2-20 976 - unrecoverable software error in network port 2-21 978 - bad checksum 2-21 979 - Flash parts failed 2-21 980 - face up/down switching error 2-21 981 - belt up/down sensor 2-22 982 - sensor controller 2-23 983 - black gear sensor 2-23 984 - yellow gear sensor 2-23 985 transfer belt thermistor 2-24 986 - transparency (OHP) sensor 2-24 993 - CPU 2-25 994 - density sensor 2-26 995 - finisher main feed motor 2-27 996 - finisher jogging motor 2-27 997 - finisher tractor motor 2-28 999 - stapler motor 2-29 tray elevator motor 2-28 service errors 2-5 service precautions 4-1 size detection 3-41

U
USB \> 2-37 USB drive removed 2-37

V
View supplies 2-37

I-6 Service Manual

5056-XXX

W
Waiting 2-37 weight, printer 1-3

Y
Yellow Low 2-30

Index

I-7

5056-XXX

I-8 Service Manual

5056-XXX

Part number index

P/N 11G0199 11G0399 40X0179 40X0269 40X0270 40X0271 40X0272 40X0273 40X0274 40X0275 40X0276 40X0277 40X0278 40X0279 40X0280 40X0281 40X0282 40X0286 40X0290 40X0291 40X1025 40X1026 40X1027 40X1028 40X1029 40X1030 40X1031 40X1032 40X1033 40X1034 40X1037 40X1040 40X1040 40X1041 40X1042 40X1043 40X1044 40X1047 40X1049 40X1050 40X1052 40X1053 40X1054 40X1055 40X1058 40X1060 40X1064 40X1067 40X1068 40X1069 40X1070 40X1071 40X1072 40X1073 Description Page

Guide, wire - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Plate, ground - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Grease, Nyogel 744 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Cord, US, Canada, APG, LAD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Cord, Japan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Cord, UK - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Cord, Argentina, Paraguay, Uruguay - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Cord, Italy - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Cord, Switzerland - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Cord, Israel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-19 Cord, South Africa - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-19 Cord, Brazil (HV, LV) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-19 Cord, Austria, Russia - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-19 Cord, Denmark, Finland, Norway, Sweden - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-19 Cord, Korea - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-19 Cord, Taiwan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-19 Cord, Peoples Republic of China - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-19 Cord, England, France, Germany, Spain, Belgium - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Card, serial option - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Card, parallel option - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Frame assembly, carrying - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Exit assembly, face up - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-4 Guide assembly, face-down - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5 Lamp, M erase - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Lamp, C erase - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Lamp, Y erase - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Lamp, K erase - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Fan, upper right - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Fan, upper left - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Rail, base left side - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11, 7-27 Clutch, belt up/down - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11 Clutch, registration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Clutch, registration (used on carrying frame) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Unit, transfer belt - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Cable asm, feeder - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Board, sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Cable asm, sensor board - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Fan, power supply - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Cable, fuser drawer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Cable, fuser drawer (EMEA) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Belt, power supply - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Cable asm, printer controller power 1 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Cable assembly, 26 pin RIP printer controller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-22 Cable asm, MIF - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Cassette, paper feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-25 Board, duplex interface - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-31 Exit roller, face-down - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5 Clutch, MPF - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Cable assembly, 8 pin PH controller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-21 Guide assembly, expansion turn guide - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-29 Bushing, pressure - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-29 Spring, paper carry 2 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-29 Roller, follow up - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-29 Cable assembly, 36 pin RIP harness - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-21

Part number index

I-7

5056-XXX

40X1074 40X1075 40X1076 40X1077 40X1078 40X1079 40X1080 40X1081 40X1082 40X1083 40X1084 40X1085 40X1086 40X1087 40X1088 40X1089 40X1090 40X1091 40X1092 40X1093 40X1094 40X1095 40X1096 40X1097 40X1098 40X1098 40X1099 40X1100 40X1101 40X1102 40X1103 40X1104 40X1105 40X1106 40X1106 40X1107 40X1108 40X1109 40X1111 40X1112 40X1113 40X1113 40X1114 40X1114 40X1115 40X1115 40X1116 40X1116 40X1117 40X1118 40X1119 40X1120 40X1122 40X1123 40X1124 40X1125 40X1126 40X1127 40X1128

Cable assembly, 30 pin RIP harness - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-21 Assembly, paper-feed base - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11 Plate, guide rocking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11, 7-29 Roller, pickup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11, 7-29 Roller, paper feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11, 7-29 Roller, separator - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11, 7-29 Clutch, friction - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11, 7-29 Clutch, roller 6 x 10 x 14 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11, 7-29 Clutch, paper feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11 Board, CK2 daughter/sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11 Card, CK1 daughter - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Switch, turn guide - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Assembly, paper feed expansion - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-29 Clutch, paper feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-29 Assembly, turn guide switch option - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-29 Cable asm, paper feed type 2 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-29 Motor asm, stepping - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Cable asm, expansion paper level - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Cable asm, exp lift motor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Gear, IDS 38 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Pulley, timing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Belt, timing S3M-177 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Gear, Z30 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Motor, paper tray lift - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17, 7-27 Cable asm, paper-feed type 1 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11 Cable assembly, paper feed type 1 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-21 Cable assembly, 622 LFT guard - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-21 Cable assembly, cassette bottom sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-21 Asm, HCF/FIN D-Sub - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Cable asm, finisher - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Bushing, turn guide - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11, 7-29 Interuptor, photo (paper low sensor) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-19 Flag, bottom sense - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-25 Clip, paper feed shaft - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-29 Clip, paper-feed shaft - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11 Sensor, relay - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11, 7-29 Roller, relay - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11 Kit, paperpath maint - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Roller, relay expansion feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-29 Assembly, drive link - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11 Cable assembly, registration clutch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-21 Cable, registration clutch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Cable assembly, carrying clutch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-21 Cable, carrying clutch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Cable assembly, registration sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-21 Cable, registration sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Cable assembly, MFP clutch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-21 Cable, MPF clutch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Assembly, RFID - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Cable, RFID - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Shaft, changing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11 Cable, belt relay - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Tray assembly, exit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3 Cover assembly, front - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3 Cover assembly, right side - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3 Cover, solenoid - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3 Cover, left side - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3 Cover, paper feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3 Cover, rear - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3

I-8 Service Manual

5056-XXX

40X1129 40X1130 40X1131 40X1132 40X1135 40X1136 40X1137 40X1139 40X1140 40X1142 40X1143 40X1144 40X1145 40X1146 40X1147 40X1148 40X1149 40X1150 40X1151 40X1152 40X1154 40X1155 40X1156 40X1157 40X1158 40X1165 40X1166 40X1167 40X1168 40X1169 40X1170 40X1171 40X1173 40X1173 40X1174 40X1175 40X1176 40X1177 40X1200 40X1201 40X1202 40X1203 40X1204 40X1205 40X1207 40X1208 40X1209 40X1227 40X1237 40X1238 40X1239 40X1240 40X1241 40X1242 40X1246 40X1247 40X1248 40X1254 40X1255

Cover, left front - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3 Cover, adjustment - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3 Cover, top - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3 Cover, waste toner bottle - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3 Feeder assembly, multipurpose - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7 Photo interruptor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Photo interruptor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Magnet, right side latch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3 Magnet, front cover latch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3, 7-29 Holder, front hsp - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Bracket, front upper - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Rod, interlocking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Hook, middle - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Hook, left - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Hook, right - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Bracket, rear upper - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Frame, printhead controller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Clutch, drive unit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11 Cover, electronic - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-13 Sensor, density - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Frame assembly, registration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Frame assembly, F1 sub - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Stopper, clutch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Cable, power switch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Switch, power - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Box, RIP - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-22 Cover, RIP box - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-22 Cover, rear - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Frame, duplex - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-31 Screw, duplex mounting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-31 Motor, duplex stepping - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-31 Interrupter, photo - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-31, 7-33 Interrupt, photo - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11, 7-27, 7-29 Interrupter, photo - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-33 Roller, drive feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-33 Roller, follow-up feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-33 Roller, middle feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-33 Roller, re-feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-33 Cover, front feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Cover, left side - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Cover, right side A - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Cover, right side B - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Cover, right side C - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Cable asm, conditioning printer controller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Support assembly, upper unit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-13 Handle assembly, lock - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-13 Guide assembly, fuser entry - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Assembly, lower left panel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-47 Bracket, rail - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-56 Screw, rail - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-56 Chassis, rail - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-56 Screw, lock - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-56 Stud, lock-f - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-56 Guide assembly, turn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-6 Gear, Z28-20T - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Sensor, humidity (not included in 7-3) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11, 7-17 Card assembly, RIP - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-22 Bracket, lock - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-56 Cable, USB - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-22

Part number index

I-9

5056-XXX

40X1256 40X1257 40X1259 40X1262 40X1263 40X1264 40X1265 40X1266 40X1267 40X1268 40X1269 40X1270 40X1271 40X1375 40X1376 40X1377 40X1378 40X1501 40X1502 40X1503 40X1504 40X1505 40X1506 40X1507 40X1508 40X1509 40X1510 40X1511 40X1512 40X1513 40X1514 40X1515 40X1516 40X1520 40X1561 40X1562 40X1564 40X1565 56P2652 56P2653 56P2654 56P2655 56P2656 56P2657 56P2658 56P2666 56P2667 56P2668 56P2669 56P2670 56P2671 56P3980 56P3981 56P3982 56P3983 56P3984 56P3985 56P3986 56P3987

Cable, operator panel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-22 Handle, up opening - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Operator panel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3 Parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3, 7-58 Parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9, 7-58 Parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11, 7-58 Parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-13, 7-58 Parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15, 7-59 Parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-19, 7-21, 7-59 Parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-22, 7-59 Parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27, 7-59 Parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-29, 7-60 Parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-31, 7-33, 7-60 Adapter, MarkNet N8000 10/100 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Adapter, MarkNet N8020 10/1000 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Adapter, MarkNet N8030 Fiber - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Adapter, MarkNet N8050 Americas - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Kit, rack guard holder - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-25 Card, IPDS - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Card, bar code - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Card, Prescribe - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Card, PrintCryption - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Card, forms - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Card, forms (Double byte) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Card assembly, 128MB SDRAM memory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Card assembly, 256MB SDRAM memory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Card assembly, 512MB SDRAM memory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Kit, C920 net printer relocation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Kit, Japanese font - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Kit, Simplified Chinese font - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Kit, Traditional Chinese font - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Kit, Korean font - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Label, MPT - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3 Fan, RIP box - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-22 Antenna, external - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Adapter, MarkNet N8050 Europe - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Card asm, 32MB flash memory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Card asm, 64MB flash memory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Board, 120V motor drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Board, 230V motor drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Board, printer controller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Fuser, 120V - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-23 Fuser, 230V - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-23 Board, expansion feeder controller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Board, high capacity feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Unit, drive 120V - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11 Unit, drive 230V - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11 Frame, sub - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11 Frame assembly, MPF - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Cable asm, duplex connector - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Sensor, upper OHP - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Board, printhead controller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Assembly, LED printhead (K) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Assembly, LED printhead (C) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Supply, high voltage - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Supply, 120V power 1 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Supply, 230V power 1 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Supply, 120V power 2 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Supply, 230V power 2 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17

I-10 Service Manual

5056-XXX

56P3988 56P3990 56P3991 56P3992 56P3993 56P4008 56P4023 56P4024 56P4060 56P4061 56P4062 56P4063 56P4064 56P4065 56P4066 56P4067 56P4068 56P4069 56P4070 56P4072 56P4073 56P4364 56P4365 56P9300 56P9301 56P9303 56P9306 56P9307 56P9308 56P9309 56P9310 56P9312 56P9313 56P9314 56P9318 56P9329 56P9331 56P9332 56P9333 56P9334 56P9335 56P9339 56P9341 56P9357 56P9358 56P9361 56P9363 56P9364 56P9365 56P9367 56P9368 56P9373 56P9380 56P9386 56P9395 56P9396 56P9398 56P9399 56P9400

Card, conditioning (EMEA) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cable assembly, duplex connection - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Solenoid assembly, feed roller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Solenoid assembly, paper re-feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cable assembly, duplex drawer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Power supply, HCF - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Duplex assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Assembly, expansion feeder - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Assembly, punch drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Belt - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Panel, left upper - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Assembly, staple cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cover, top - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cover, front - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cover, rear - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Tray, upper - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Tray, lower - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Handle - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Pulley gear Z36/T24 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Kit, punch speed up - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Panel, lower left - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Assembly, exit guide straight - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Board, finisher control - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Assembly, jogging unit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Assembly, guide stack - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Supply, power - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Assembly, upper limit sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Assembly, hook rear - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Assembly, elevator motor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Assembly, exit guide inverter - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Gate - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Roller, F - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Unit, 3 hole punch (U.S. only) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Unit, 4 hole punch (non U.S.) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Spring, B - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Assembly, tractor motor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Wire - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Spring, C - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Belt, timing (60S3M408) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Assembly, solenoid - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Clutch, registration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Belt, timing 60S2M334 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Assembly, feed motor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cable, interface - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cord, Y power - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Roller, patting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Stapler - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cover, staple B - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cover, staple A - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cartridge, staple - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cord, Y power (230 V only) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Screw, M4 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Sensor, photo - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Spring - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Assembly, guide plate - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Spring, H - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Gear, Z19 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Sensor, photo - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Roller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

7-17 7-31 7-33 7-33 7-33 7-41 7-31 7-27 7-51 7-51 7-47 7-47 7-47 7-47 7-47 7-47 7-47 7-49 7-51 7-49 7-53 7-49 7-54 7-52 7-52 7-54 7-54 7-53 7-53 7-49 7-51 7-51 7-49 7-49 7-51 7-52 7-53 7-53 7-52 7-51 7-51 7-51 7-51 7-54 7-54 7-51 7-47 7-47 7-47 7-47 7-54 7-49 7-49 7-49 7-51 7-51 7-51 7-49 7-51

Part number index

I-11

5056-XXX

56P9401 56P9405 56P9407 56P9410 56P9420 56P9451 56P9459 56P9460 56P9465 56P9467 56P9472 56P9473 56P9474 56P9480 56P9501 56P9501 56P9503 56P9521 56P9522 56P9524 56P9526 56P9527 56P9528 56P9529 56P9530 56P9541 56P9545 56P9591 56P9592 56P9593 56P9594 56P9609 56P9610 56P9611 56P9621 56P9624 56P9625 56P9626 56P9627 56P9628 56P9629 56P9630 56P9632 56P9638 56P9641 56P9644 56P9645 56P9667 56P9669 56P9670 56P9671 56P9672 56P9683 56P9685 56P9686 56P9687 56P9697 56P9715 56P9720

Roller, I - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-51 Roller, G - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-51 Belt, timing 60S2M184 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-51 Cable - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-54 Bracket, finisher control board - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-54 Shutter - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-53 Drum, wire - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-53 Gear, Z30 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-53 Assembly, sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-53 Screw, thumb - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-55 Screw, lock - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-56 Stud, lock - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-56 Roller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-56 Parts packet, finisher - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-63 Spring, pressure - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-37 Spring, pressure pickup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Foot, rubber - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11, 7-27 Lever, size sense - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11, 7-27 Card, size sense - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-27 Screw, slide rail - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11, 7-27 Spring, feed roller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-33 Gear, idler - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-33 Interrupter, photo - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-37, 7-43, 7-45 Caster, HCF - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-39 Switch, push - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-39, 7-41 Sensor, resistor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Label, operator panel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3 Frame, upper - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Rail, left side - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Holder, rear printhead - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Cover, eraser - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Spring, printhead - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Rail, right side - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Holder, front printhead - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Bracket, fan holder - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Link, frame - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Hook, right link - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Cover, hook - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Bearing, roller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Pivot, color link - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Link, frame - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Hook, left link - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Shroud, cable - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Holder, cable - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Actuator, front cover open switch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11 Cable asm, drive unit sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11 Sensor, drive unit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11 Pin, upper unit support - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-13 Handle, lock - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-13 Shroud, cable - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-13 Guide, cable - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-13 Guide, cable - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-13 Roller assembly, carrying - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Frame assembly, F2 sub - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Rod, lock - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Cover, gear - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Bushing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15 Cable asm, HVU - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Cable assembly, PH controller power - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-21

I-12 Service Manual

5056-XXX

56P9727 56P9729 56P9733 56P9737 56P9738 56P9740 56P9741 56P9747 56P9749 56P9775 56P9777 56P9778 56P9788 56P9806 56P9807 56P9813 56P9814 56P9815 56P9816 56P9817 56P9818 56P9819 56P9820 56P9821 56P9822 56P9823 56P9824 56P9825 56P9826 56P9827 56P9828 56P9833 56P9834 56P9835 56P9836 56P9837 56P9838 56P9839 56P9840 56P9841 56P9842 56P9843 56P9844 56P9845 56P9846 56P9846 56P9847 56P9849 56P9850 56P9851 56P9852 56P9853 56P9854 56P9855 56P9856 56P9857 56P9858 56P9859 56P9861

Cable asm, printer controller power 2 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - EEPROM, printer controller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cable, hi cap feeder interface - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Sheet, insulation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cable, conditioning joint - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cable, conditioning resistor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Resistor, conditioning (230V only) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cable, motor driver power - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cable assembly, power RIP - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cable asm, size sense - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cable asm, upper optional drawer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cable asm, lower optional drawer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Guide, HCPF - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cable assembly, paper detection - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cable assembly, duplex interface - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Roll, release - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Bearing, release - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Spring, reed roller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Spring, re-feed roller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Gear, carrying roller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Pulley, carrying roller timing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Pulley, feed roller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Pulley, re-feed roller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Knob, paper re-feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Belt, timing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Belt, timing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Plate, paper carrying drawer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Plate, paper re-feed drawer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Guide, front side - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Guide, rear side - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Motor assembly, paper guide - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cover, front - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cover, upper rear - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Magnet, latch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Fence, end - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cover, upper - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Catch, door - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cover, right - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Lever, vertical transport - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cover assembly, upper - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Spring, tension - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Cover, lower rear - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Motor assembly, transport - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Sensor assembly, paper feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Clutch, paper feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Solenoid assembly, paper pickup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Spring, compression - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Roller, manual feed pickup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Roller, manual feed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Roller, manual feed separate - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Limiter, torque - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Screw, shoulder - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Sensor assembly, photo - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Interrupter, photo - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Spring, tension - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Switch, micro - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Connector, I/F - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Connector, inlet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Roller, track - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

7-17 7-17 7-57 7-17 7-17 7-17 7-17 7-17 7-22 7-27 7-27 7-27 7-29 7-31 7-31 7-33 7-33 7-33 7-33 7-33 7-33 7-33 7-33 7-33 7-33 7-33 7-33 7-33 7-33 7-33 7-33 7-35 7-35 7-35 7-35 7-35 7-35 7-35 7-35 7-35 7-35 7-35 7-37 7-37 7-37 7-37 7-37 7-37 7-37 7-37 7-37 7-39 7-39 7-39 7-39 7-39 7-39 7-39 7-41

Part number index

I-13

5056-XXX

56P9863 56P9864 56P9865 56P9866 56P9867 56P9870 56P9871 56P9872 56P9873 56P9874 56P9875 56P9876 56P9877 56P9878 56P9879 56P9880 56P9882 56P9883 56P9884 56P9885 56P9886 56P9887 56P9888 56P9889 56P9890 56P9891 56P9892 56P9893 56P9894 56P9915 56P9940 56P9941 56P9943 56P9958 56P9959 56P9960 56P9961 56P9962 56P9963 56P9964 56P9982 56P9993 56P9994 7374460

Switch, HCF push - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Switch, micro - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Cable assembly, HCF motor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Cable assembly, paper feed sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Cable assembly, drawer ground - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Converter, DC/DC - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Cable assembly, I/F - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Cable assembly, power supply in - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Cable assembly, power supply out - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Cable assembly, power supply - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Cable assembly, safety switch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Cable assembly, lift motor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Cable assembly, paper size sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Cable assembly, sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Cable, paper volume - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Cable, up/down switch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41 Motor, HCF DC - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-43 Spring, pressure - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-43 Belt, timing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-43 Pulley, timing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-43 Gear, drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-43 Bracket, front idler - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-43 Bracket, rear idler - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-43 Pad, friction - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-45 Plate, paper adhesion - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-45 Knob, tray - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-45 Plate, upper side fence - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-45 Knob, stopper - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-45 Fence assembly, rear side - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-45 Fence assembly, front side - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-45 Ring, snap - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-35 Arm, pick-up - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-37 Fuse, thermal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17 Parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-35, 7-60 Parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-37, 7-60 Parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-39, 7-61 Parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-41, 7-61 Parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-43, 7-62 Parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-45, 7-62 Transformer (Japan only) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-19 Drive assembly, hard file 20 gb (w/mounting kit) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57 Shield, light (used on p/n 56P9594) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Plate, duplex guide - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-31 Kit, C920 dtn printer relocation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-57

I-14 Service Manual

C920 Finisher Wiring Diagram

CN12 CN3 1 2 3 4 5 6 1 2 3 4 5 6 CN12P 6 5 4 3 2 1 1 2 3 4 5 6 CN12 GR LB YL GR LB YL PJ9 PC9 3 GND 2 Signal 1 DC5V Paper Full Sensor PJ10 PC10 3 GND 2 Signal 1 DC5V Paper Upper Level Sensor

Finisher Control Board

PJ4 1 2 3 4 5 6 7 8 9 10

M3

Finisher Control Board

DC24V DC24V Tractor Motor A Tractor Motor B Tractor Motor A_ Tractor Motor B_ Tray Motor + Tray Motor DC24V Gate Solenoid

PJ10 1 2 3 4 5 6 7 8 9
10 11 12 13 14 15

Tractor Motor

CN4 M4 1 2 1 2

R R BK OR BR YL R LB R GR

Tray Motor SL1 CN7 1 2 Gate Solenoid CN2 1 2 3 4 5 6 1 2 R R YL OR BR BK PJ5 1 2 3 4 5 6 DC24V DC24V Jogging Motor A Jogging Motor B Jogging Motor A_ Jogging Motor B_

GND Paper Full Sensor DC5V GND Paper Upper Level Sensor DC5V GND Invert Path Sensor DC5V GND Tractor Home Position Sensor DC5V GND Paper Detecting Sensor DC5V

BL BL BL BL BL BL BL BL BL BL BL BL BL BL BL

CN10
15 14 13 12 11 10

CN10P CN10 1 2 3 4 5 6 7 8 9
10 11 12 13 14 15

9 8 7 6 5 4 3 2 1

BL BL BL BL BL BL BL BL BL BL BL BL BL BL

PJ8 PC8 3 GND 2 Signal 1 DC5V Invert Path Sensor PJ4 PC4 3 GND 2 Signal 1 DC5V Belt Home Position Sensor PJ7

PJ6 PC6 3 GND 2 Signal 1 DC5V Jogging Home Position Sensor

PC7 3 GND 2 Signal 1 DC5V

PJ5 PC5 3 GND 2 Signal 1 DC5V Tray Upper Limit Sensor CN13 1 2 3 4 5 6 7 8 9
10 11 12

M2

1 2 3 4 5 6

Paper Detecting Sensor PJ10 GND 16

Jogging Home Position Sensor

Jogging Motor CN1 PJ6 R GR YL GR GR LB OR BR 1 DC24V 2 GND 3 DC5V 4 GND 5 Feed Motor H/L 6 Feed Motor On/Off 7 Feed Motor Clock 8 Feed Motor LD

8 7 6 5 M1 4 3 2 Feed Motor 1

DC5V GND Tray Upper Limit Sensor DC5V GND Tray Lower Limit Sensor DC5V GND Punch Dust Box Sensor DC5V GND (Option Sensor) DC5V

17 18 19 20 21 22 23 24 25 26 27 28 29 30

BL BL BL BL BL BL BL BL BL BL BL BL

CN11
12 11 10

CN11P CN11 1 2 3 4 5 6 7 8 9
10 11 12

9 8 7 6 5 4 3 2 1

BL BL BL BL BL BL BL BL BL BL BL BL

CN13P CN13
12 11 10

9 8 7 6 5 4 3 2 1

BL BL BL BL BL BL BL BL BL BL BL BL

PJ11 PC11 3 GND 2 Signal 1 DC5V Tray Lower Limit Sensor

PJ12 PC12 3 GND 2 Signal 1 DC5V Punch Dust Box Sensor

Finisher Control Board Finisher Control Board

1 2 3 4 DC24V Punch Clutch DC24V Registration Clutch Finisher Control Board PJ1 YL YL BL BL BL R R LB GR GR STAPLER CN5
12 11 10

PWB-A 1 2 3 4 5 6 GND (RMT-RET) 7 RMT 8 SD- 9 RD- 10 SD+ GND RD+ GND (Term) GND GND

PJ12

CL 2 1 2 Punch Clutch CL 1 1 2 Registration Clutch PC 3 PJ3 GND 3 Signal 2 DC5V 1

CN8 1 2

PJ7 R LB R LB

CN6 1 2

DC5V 1 GND 2 NC 3 Staple Home Position Sensor 4 Low Staple Switch 5 Staple Cartridge Switch 6 NC 7 Staple Motor + 8 Staple Motor + 9 NC 10 Staple Motor - 11 Staple Motor - 12

9 8 7 6 5 4 3 2 1

DC5V GND NC
Staple Home Position Sensor

Low Staple Switch Staple Cartridge Switch NC Staple Motor + Staple Motor + NC Staple Motor Staple Motor -

OR GR GY GR GR GR GR LB BR BK

PJ8 BL BL BL BL BL BL BL BL BL 1 GND 2 Paper Exit Sensor (Face Down Bin) 3 DC5V 4 GND 5 Paper Exit Sensor (Face Up Bin) 6 DC5V 7 GND 8 Paper Registration Sensor 9 DC5V CN26 1 2 Finisher Control Board PJ3 R GR R R CN2 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 CN26 1 2 YL YL PJ-S1 COM NO Finisher Set Switch

CN25 1 SD+ 2 SG 3 RD+ 4 Term 5 (+24V Input) 6 NC 7 PG 8 PG 9 (+5V Input) 10 (+24V Input) 11 RMT-Ret 12 NC 13 RMT 14 SD15 RD-

Paper Exit Sensor (Face Down Bin) PJ2 PC 2 GND 3 Signal 2 DC5V 1 Paper Exit Sensor (Face Up Bin)

SW1

PJ1 PC1 GND 3 Signal 2 DC5V 1 BL BL BL

CN14 1 2 3

CN14 3 2 1

1 2 Finisher Set Switch (COM) 3 Finisher Set Switch (NO) 4

DC24V In GND In

Power Supply DC5V Out GND Out GND Out GND Out DC24V Out DC24V Out RMT In Power Supply PJ1 AC In 1 NC 2 AC In 3 BK WH L G N GR/YL

Paper Registration Sensor PJ2 DC5V In RMT Out GND In 1 2 3 YL LB GR

power supply 1 1

3 4 2

3 4 2

for 230V only

for 230V only

Paper Size Sensor (CS1A-A1AA x 3)

for 120V only

LVPS-2

CN3 FUSE1 FUSE2 1 2

Floating Connector

CN1 CK-PEXSW CK-LD1 CK-FUDSW GND CK-MFALM CK-MFAN24 /CK-FUDSOL CK-FUDSOL24 1 2 3 4 5 6 7 8

F G H I

1 2 3 4

1 2 3 4

1 2 3 4 5 6 7 8 9 10 11 12 13 14

1 2 3 4 5 6

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8 9 10 11 12 13 14

1 2 3 4 5 6

1 2 3 4 5 6 7 8

B C D E

F G H I

Belt thermister assy

Loop Wire ICP

(New Senser)

P622-RFID(B)ASSY (Antenna)

Expansion Paperfeed Clutch STEPPING MOTOR ASSEMBLY Cassette Paper Level Detection 2

CN11 RFID ANT GND 1 2

1 2

1 2
1 2

CN21 RFID ANT GND

CN15 1 CK-LFTMTOUT1 1 2 CK-LFTMTOUT2 2

1 2 3 4 5 6 7 8 9

1 2 3

GND LIFTERSW LDA GND PJAM LDA GND PSNS0 LDA

CN11 GND WFDSNS LDA

GND 1 1 2 /CK-PLFTSW 2 CK-LD1 3 3 GND 4 4 /CK-PFSW 5 5 CK-LD1 6 6 GND 7 7 8 CK-PPEMP 8 CK-LD1 9 9

CN16 1 1 2 CK-WFDSNS 2 3 CK-LD1 3

CN23

Paper Feed Unit (TYPE2)

1 2

CN12 PFLIFTM1 PFLIFTM2

CN13

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40

CN03 HDSELY HDSELC HSYNY HSYNC /HPSTATUS PHCLK /TWOUT ELS24 ELSYMC ELSK STKSW HDLD1 HDFAN24 HDFALM GND24 GND24 FUFAN24 FUFALM PM-PA PM-/PA PM-PB PM-/PB HDSLP VSYNCYY /PHCMD HSYNK HSYNM HDSELK HDSELM GND 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 30 29 28 27 26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 30 29 28 27 26 25 24 23 22 21 20 19 18 17 16 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

CN14 /HDSELY /HDSELC HSYNY HSYNC /HPSTATUS PHCLK /TWOUT HD-ELS24 HD-ELSYMC HD-ELSK HD-STKSW HD-LD1 HD-HDFAN24 HD-HDFALM PGND PGND HD-FUFAN24 HD-FUFALM HD-PMPA /HD-PMPA HD-PMPB /HD-PMPB HDSLP VSYNCYY /PHCMD HSYNK HSYNM /HDSELK /HDSELM GND

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

CN1 VCC5 CK-OHPL /CK-OHPDET GND CK-PRGSW CK-LD1 CK-MPFDET CK-PRGCL24 /CK-PRGCL CK-MPFCL24 /CKMPFCL CK-TRCL24 /CK-TRCL CK-TURN24 CK-TURNG

B C D E

1 2 3

1 2 3 4 5 6 7 8 9

1 2

Toner Drum Sensor Assembly

Toner Sensor Assembly

Paper Feed Unit (TYPE1)

Lower OHP Sensor

Double feed Sensor

Upper OHP Sensor

Paperfeed Clutch

Fuser Fan

LED Fan

Eraser M

DC Geard Motor (Lifter Motor)

Eraser Y

Eraser C

Eraser K

Cassette Paper Empty Sensor

Relay Clutch

MPF Clutch

Paper Feed Lifter Sensor

Paper Feed Sensor

Turn Guide Cover Closed Sensor Double feed Sensor

1 2 3

DC Geard Motor (Lifter Motor) Cassette Paper Empty Sensor Paper Feed Lifter Sensor Paper Feed Sensor

1 1 2 2

1 1 2 2

1 1 2 2

1 2 3 4

1 2 3

1 1 2 2

1 2 3

Paper Size Sensor Board

VDD1M VDD1M GND DATAM28 DATAM27 DATAM26 DATAM25 DATAM24 DATAM23 DATAM22 DATAM21 DATAM20 GND DATAM18 DATAM17 DATAM16 DATAM15 DATAM14 DATAM13 DATAM12 DATAM11 DATAM10 GND GND GND GND GND /STROBEM GND STREQM GND /SCLKM GND CLKM GND /HSYNM GND VDD2M VDD2M VDD2M

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40

VDD1M VDD1M GND DATAM28 DATAM27 DATAM26 DATAM25 DATAM24 DATAM23 DATAM22 DATAM21 DATAM20 GND DATAM18 DATAM17 DATAM16 DATAM15 DATAM14 DATAM13 DATAM12 DATAM11 DATAM10 GND GND GND GND GND /STROBEM GND STREQM GND /SCLKM GND CLKM GND /HSYNM GND VDD2M VDD2M VDD2M CN01 VCLK-Y VCLK-Y RET VCLK- M VCLK- M RET VCLK- C VCLK- C RET VCLK- K VCLK- K RET 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 (Contact point) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 CN12 VCC24FAN-F11 NC GND /CPRDY /FDRDY /STATUS /RESTART /SBSY /FEED2 /VSY-K /VSY-M /VSY-C /VSY-Y /HSYN-Y /HSYN-C /HSYN-M /HSYN-K /COMMAMD /READY /SCLK PPRDY /CBSY /START GND NC NC 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40

CN02 GND /LEVELK-E2 /LEVELK-E0 /LEVELK-O2 /LEVELK-O0 /LEVELM-E2 /LEVELM-E0 /LEVELM-O2 /LEVELM-O0 GND /LEVELC-E2 /LEVELC-E0 /LEVELC-O2 /LEVELC-O0 /LEVELY-E2 /LEVELY-E0 /LEVELY-O2 /LEVELY-O0 GND /LEVELK-E3 /LEVELK-E1 /LEVELK-O3 /LEVELK-O1 /LEVELM-E3 /LEVELM-E1 /LEVELM-O3 /LEVELM-O1 GND /LEVELC-E3 /LEVELC-E1 /LEVELC-O3 /LEVELC-O1 /LEVELY-E3 /LEVELY-E1 /LEVELY-O3 /LEVELY-O1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36

(Contact point)

Operation panel (U)

N.C.

2 5 3 4 1 6

2 5 3 4 1 6

1 2 3

N.C. N.C. N.C. N.C.

1 2 3 4 5 6 7 1 2 3 4 5 6 7

8 9 10 11 12 13 14 1 2 3 4 5 6 7

1 2 3 4 5 6 7 8 9 10 11 12 13 14

1 2 3 4 5

Density Sensor

N.C.

1 2 3 4 5 6 7 1 2 3 4 5 6 7

N.C. N.C. N.C. N.C.