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System Completeness Six Sigma Case Study

Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

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Steven Bonacorsi
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45 views2 pages

System Completeness Six Sigma Case Study

Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

Uploaded by

Steven Bonacorsi
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Six Sigma DMAIC Project

GE Medical Systems
High Availability Team (Hat)

Project Leader/Green Belt: Jay Mertens Project Leader Title: Network Engineer Project Start Date: February 27, 2003

Master Black Belt: Steven Bonacorsi

Six Sigma in Action Clarify Completeness


Customer Profile 20,000 seat Consumer Products company

Business Problem & Impact


Adherence to established Clarify procedures was only 55%. The result was inaccurate metrics representing how HAT contributes to the customer.

Process Capability Before

Measure & Analyze


Data Collection: Validate repeatability and reproducibility using AR&R methodology. Collected 100 Data points which allows us to determine current Clarify Accuracy. Root Causes: Clarify flexibility, Clarify Field definition, and HAT procedures and training were key causes to the level of inaccuracies.

Improve & Control


Adjustments were made to Clarify to add more granularity for better metrics, HAT members were trained, and documentation updated to reflect the improvements. This resulted in a 38% increase in accuracy! Weekly Clarify case reviews will be conducted to maintain process control.

Process Capability After


Inaccurate 7% Accurate 93%

Results/Benefits
Increased Clarify Accuracy to 93% and provided productivity savings of $88K by greatly reducing rework and metric reporting

A 38% improvement along with productivity savings of $88K!

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