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Service Operation Functions

Service Operation functions Service Desk L1 IT Operations Management L2 Operations Control Technical Management - Mainframe - Server - Network - Storage - Database - Directory Services - Desktop - Middleware - Internet / Web - Console Mgmt - Job Scheduling - Backup and Restore - Print and Output PROCESSES -. - -'' - Event Management Incident Management Request Fulfillment Problem Management Access Management functions Service Desk - Incident

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MITHUN K
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© Attribution Non-Commercial (BY-NC)
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60 views

Service Operation Functions

Service Operation functions Service Desk L1 IT Operations Management L2 Operations Control Technical Management - Mainframe - Server - Network - Storage - Database - Directory Services - Desktop - Middleware - Internet / Web - Console Mgmt - Job Scheduling - Backup and Restore - Print and Output PROCESSES -. - -'' - Event Management Incident Management Request Fulfillment Problem Management Access Management functions Service Desk - Incident

Uploaded by

MITHUN K
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Service Operation functions

Service Desk
L1 IT Operations Management L2 Operations Control Technical Management
- Mainframe - Server - Network - Storage - Database - Directory Services - Desktop - Middleware - Internet/Web - Console Mgmt - Job Scheduling - Backup & Restore - Print & Output

Processes Event Management Incident Management Request Fulfillment Problem Management Access Management

Functions

Service Desk
Technical Management IT Operations Management Applications Management

L3

L1

L 3 Application Management
- Financial Apps - HR Apps - Business Apps

Facilities Management
- Data Centers - Recovery Sites - Consolidation - Contracts

Service Desk
- Incident Mgt - Req. fulfillment - Access Mgt

IT Operations Management

Technical Management

Incident Mgt Req. Fulfillemt Access Mgt Problem Mgt Event Mgt
SACM Change Mgt Knowledge Mgt Release & Development Mgt

Application Management SD Processes SS Processes

SD Processes SS Processes

CSI - PROCESSES COVER ALL THE OTHER LIFE CYCLES

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