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Assignment

The document outlines the knowledge required for point of sale handling procedures and motivating/leading team members. For point of sale, it lists categorizing products, operational systems, demonstrating products, billing software, security, and customer service policies. For motivating teams, it discusses store policies on recognition, records, assessments, counseling, rewards, changes affecting work, incentives, and arranging training. It also includes knowledge of planning activities, problem-solving techniques, and updating teams on recent developments.

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debkinkar
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© Attribution Non-Commercial (BY-NC)
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18 views

Assignment

The document outlines the knowledge required for point of sale handling procedures and motivating/leading team members. For point of sale, it lists categorizing products, operational systems, demonstrating products, billing software, security, and customer service policies. For motivating teams, it discusses store policies on recognition, records, assessments, counseling, rewards, changes affecting work, incentives, and arranging training. It also includes knowledge of planning activities, problem-solving techniques, and updating teams on recent developments.

Uploaded by

debkinkar
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Apply point of sale handling procedures Theory Knowledge of: Categorizing products for bagging following quick procedures

uick procedures General operational systems and procedures of a store Products for effective demonstration to customers Supplementary items to facilitate the process of increase in tickets size Security norms to be followed within the store How to move goods through point of sale area efficiently and with attention to fragility and packaging Billing software Shrinkage prevention Products and offers available at the store Customer service policy Tag removal Gift wrapping Customer service desk Announcement, alteration, exchange, promotion Loyalty programmers and cards

Motivate and lead terms Theory Knowledge of store policies and procedures in regards to: HR policies towards acknowledgement and recognition Maintenance of personnel records Trainee assessment Staff counseling and disciplinary procedures Reward for working overtime Major changes affecting retail workplaces Policy of incentive, awards and promotion Arrangement of training in specific areas to improve skills and efficiency

Knowledge of principles and techniques in: Planning and organizing activities to train and guide Solving problems without adopting drastic steps

Update team members of recent developments and policies

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