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Huddle FAQ

The document provides troubleshooting steps for common issues with the Huddle mobile hotspot device. It addresses questions about the status light, connecting to the device's network and web page, detecting the WiFi signal, connecting to the WiFi, browsing the internet, and connection speed issues. Troubleshooting steps include checking for firmware updates, resetting the device to default settings, ensuring the device is charged, and verifying wireless and network settings.

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Atip Hamzah
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© Attribution Non-Commercial (BY-NC)
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2K views8 pages

Huddle FAQ

The document provides troubleshooting steps for common issues with the Huddle mobile hotspot device. It addresses questions about the status light, connecting to the device's network and web page, detecting the WiFi signal, connecting to the WiFi, browsing the internet, and connection speed issues. Troubleshooting steps include checking for firmware updates, resetting the device to default settings, ensuring the device is charged, and verifying wireless and network settings.

Uploaded by

Atip Hamzah
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Huddle - FAQ & Troubleshooting Guide

FAQ
1. What does the LED status light means on my Huddle?

2. Where do I input my Yes ID/ password?


Go to http://192.168.1.1/, login with your device username / password (Hint: admin) At the Basic Setup, follow the on-screen instruction Next, proceed with summary of change click the Save button

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3. Where do I find my Huddle Wi-Fi network name & password?


The Huddle default Wi-Fi network name is Yes, you are amazing 000xxx, where xxx are the last 3 digits of the Huddles MAC ID You can personalize the name of your Huddles Wi-Fi network name on the Huddles Device Home page while connected to the Huddles Wi-Fi. Go to http://192.168.1.1/, login with your device username / password (Hint: admin) At the Basic Setup, follow the on-screen instruction Next, proceed with summary of change click the Save button

4. How do I keep unauthorized devices from connecting to my mobile router?


By default, the Huddles Wi-Fi is an unsecure connection You can personalize the name of your Huddles Wi-Fi network name on the Huddles Device Home page while connected to the Huddles Wi-Fi Go to http://192.168.1.1/, login with your device username / password (Hint: admin) At the Basic Setup, follow the on-screen instruction Next, proceed with summary of change click the Save button

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5. How to check the firmware for Huddle?


Go to http://192.168.1.1/, login with your device username / password (Hint: admin) At the Status page, check the software revision

6. How much time do I need to charge the Huddle?


It takes approximately 1-2 hours for a complete charge of the battery. The Power up button will turn green when charging is completed

7. What is the battery performance for Huddle on a single charge?


Huddle can last up to 5 hours when it is running on battery. This varies based on operating conditions such as the Wi-Fi transmitting power level and the 4G signal strength level. Wear and tear could also impact the battery performance

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8. How do I factory reset my Huddle?


Hardware: o o o o Turn on your Huddle Press and hold the Power Button for approximately 30 seconds. After the LED turns solid yellow, release the Power Button and the Huddle will turn off. Your Huddle has been reset to the default settings. (Hint: The default User Name and Password are admin.)

Device Home Page (Web administration):o Go to http://192.168.1.1, login with your device username / password (Hint: admin) o In Advanced Settings, go to Management > Upgrade. Proceed by clicking Factory reset

Note: Resetting the Huddle to factory settings will have the Network Name (SSID) return to default settings.

9. What is the range of the Huddles Wi-Fi signal range?


Typical Wi-Fi coverage up to 30 meters away, however the coverage may be affected by obstruction such as buildings, walls, the placement of the units & the Wi-Fi transmit power level settings

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10. How I can tether my Huddle and share my Wi-Fi at the same time?
Obtaining the RNDIS driver via CD-ROM mode (Only for R2270 and above):o By default, the Huddle is on RNDIS mode. o Power up the Huddle, and then perform a rapid triple click on your Huddle Power button. o You will notice 3 short blinks on the 4G LED indicator. o Then connect the Huddle to your computer and you will have the following items displayed in My Computer (for Windows only):-

o o

Click into the CD-ROM, double click the on the RNDISInst.exe for installation Proceed with the installation by following the on-screen instruction.

Note: Ensure to triple-click on your Huddle Power button again for RNDIS mode OR change the settings via Device Management Page at Advanced Settings > Management > RNDIS o o Click the Save Settings button to save your settings. Power off then Power On your Huddle

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Obtaining the Driver via Device Management Page (For R2077, R2270 and above):o Go to http://192.168.1.1, login with your device username / password (Hint: admin) o Click on Advanced Settings > Management > RNDIS o Download the Driver and Install it on your machine (For Windows only) Note: Ensure there is no checkmark in the box for Disable Wi-Fi Radio when connected via USB Data Mode o Click the Save Settings button to save your settings. o Power off then Power On your Huddle

11. Why is my Huddles 4G LED indicator blinking rapidly?


Huddle is currently downloading a new firmware. Please keep your Huddle turned on until this process completes. Once the new firmware has been downloaded, the 4G LED indicator will return to solid state. You may continue use the internet until you complete your session. After a power reset, the Huddle will have the new firmware applied.

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Huddle Scenario based troubleshooting guide


1. LED does not light up when press the power button for 5 seconds
Please check if you have inserted the battery correctly Is the battery empty? Please connect to the charger to ensure the battery is at charging state and try again Please contact the hotline or customer care representative for further instruction 2. I cant access my device home page at http://192.168.1.1/ Ensure that the blue[solid] light indicated at the Huddle LED light Ensure that you have successfully connected to the Huddle WiFi via the operating system WiFi management manager Ensure you receive a DHCP IP from the Huddles Wi-Fi in the range of 192.168.x.x (you could have change the default setting), subnet mask 255.255.255.0 Try ping to 192.168.1.1(you could have change the default setting). If not able to, try resetting the device. Check if your browser is blocking the access or try using another browser

3. My Wi-Fi client device (e.g laptop, smartphone) is not able to detect the WiFi Network Name
Ensure the Huddle is switch on Ensure that the blue[solid] LED light is indicated at the Huddle LED light Check your laptop/desktop Wi-Fi switch/management tools is turn-on with the support of Wireless B/G Is the Huddle being located out of range? Try moving it closer to your laptop or desktop

4. My Wi-Fi client device (e.g laptop, smartphone) can detect the Huddles WiFi signal but unable to connect to the Wi-Fi Network Name
Ensure you are connected to the correct SSID Ensure the correct security key is entered & your computer supports the same type of Wi-Fi security that your Huddles WiFI network is using. Check your maximum device client configuration (Huddle can support to maximum of 4 devices) No one else is connected to your Huddle using a USB cable while Disable Wi-Fi when connected via USB is turned on.

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5. Ive connected to the Huddle Wi-Fi but cannot browse the Internet
Have you successfully configured the Huddle? Is the Yes ID (username & password) entering correctly? Is the Huddle Wimax LED indicating Green (Solid), Yellow (Solid), or Red (Solid). If red(blinking), you could be out of coverage Check your browser settings for block site or have your proxy settings disable Try clicking repair on your Wi-Fi connection in the operating system

6. The connection is slow or inconsistence when Im performing browsing


You could be in a weak coverage area Red (solid). Try moving it to obtain a better signal There could be interference of Wi-Fi channel around your area. Try changing the Wi-Fi channel/change the power transmit level or moving it to less interference spot for better signal for the Wi-Fi

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