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    Strategic Performance Management

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    Kavita Tiwari
    The document outlines a study on strategic performance management practices in various service sector companies. It discusses research methodology, analysis of performance management aspects like frequency, feedback methods, and communication tools used. It then proposes a performance management plan for a startup service sector company, including yearly cycles, feedback methods, rating scales, and communication of ratings. Finally, it discusses best practices and benchmarks examples from companies like Infosys and Accenture.

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    Strategic Performance Management

    Uploaded by

    Kavita Tiwari
    66 views12 pages
    The document outlines a study on strategic performance management practices in various service sector companies. It discusses research methodology, analysis of performance management aspects like frequency, feedback methods, and communication tools used. It then proposes a performance management plan for a startup service sector company, including yearly cycles, feedback methods, rating scales, and communication of ratings. Finally, it discusses best practices and benchmarks examples from companies like Infosys and Accenture.

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    The document outlines a study on strategic performance management practices in various service sector companies. It discusses research methodology, analysis of performance management aspects like frequency, feedback methods, and communication tools used. It then proposes a performance management plan for a startup service sector company, including yearly cycles, feedback methods, rating scales, and communication of ratings. Finally, it discusses best practices and benchmarks examples from companies like Infosys and Accenture.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    66 views12 pages

    Strategic Performance Management

    Uploaded by

    Kavita Tiwari
    The document outlines a study on strategic performance management practices in various service sector companies. It discusses research methodology, analysis of performance management aspects like frequency, feedback methods, and communication tools used. It then proposes a performance management plan for a startup service sector company, including yearly cycles, feedback methods, rating scales, and communication of ratings. Finally, it discusses best practices and benchmarks examples from companies like Infosys and Accenture.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 12

    STRATEGIC PERFORMANCE MANAGEMENT

    NISHTHA KHANNA

    MEGHA AGGRAWAL

    NIKHITA SOOD

    KAVITA

    OBJECTIVE:
    To study various aspects of Strategic Performance Management. To study the Strategic Performance Management Practices exercised in various Service Sector Companies. To Design a Strategic Performance Management Plan For a Start up Service Sector Company.

    RESEARCH METHODOLOGY:
    Sample Size: 14 Sample Type : Convenient Sampling, Service Sector Industries Only. Primary data: Through Questionnaire. Filled up by Hr managers, Executives and company people Secondary Data :Information was collected from the internet : search portals, Different Performance Management books , analysis tools etc.

    ANALYSIS:
    3-6 months for eligibility. 57% for yearly frequency. 57% opt Linear feedback 29% opt 360 degree feedback. 93% follow 5 point rating scale. 86% involve all the factors for evaluation.

    ANALYSIS( CONTD..)
    43% rely on questionnaire 21% believe in face-to-face 93% follow goal setting. 36% follow forced distribution rating system. 80% follow quartilse rating. Online portals/HR release for communication

    DESIGN FOR A START UP COMPANY


    Service company Performance management will be exercised YEARLY. Eligible after 3 Months. The LINEAR FEEDBACK METHOD : middle and lower level employees 360 DEGREE FEEDBACK : top level employees. Five point rating scale . Goal setting

    DESIGN(CONTD..)
    The process of collecting feedback
    ONLINE QUESTIONNAIRES for all the employees FACE TO FACE INTERACTION for certain top level managers.

    The factors :
    Work quality, Work knowledge, Communication skills, Commitment skills Leadership skills Decision making skills.

    DESIGN(CONTD..)
    FORCED DISTRIBUTION RATING SCALE :Bell curve. The Communication of ratings: ONLINE PORTALS/ HR RELEASE ANNUAL PROMOTIONAL EXERCISE.

    Tools : MANAGEMENT BY OBJECTIVE BALANCE SCORECARD.

    BEST PRACTICES
    Development plan for future. Training to managers. Measuring the quality of performance appraisal. Resolving poor performance. Getting beyond the judgment of managers Feedback.

    BENCHMARKS

    INFOSYS

    ACCENTURE

    REFERENCES:
    Performance Management by Robert L.Cardy. Performance Management and Development by Michael Armstrong and Angela Baron. http://appraisals.naukrihub.com/performance-reviewpreparation.html http://www.dartmouth.edu/~hrs/profldev/performance _management/goal_setting_process.html http://hbswk.hbs.edu/archive/5091.htm

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