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Final Customer Feedback

The document contains an 8 question customer feedback questionnaire that asks customers to rate their satisfaction with a company's customer service on scales of 1-9 or 1-5, indicate how likely they are to use the service or recommend the company again, and provide suggestions to improve the customer experience.

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Rohit Kalia
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161 views2 pages

Final Customer Feedback

The document contains an 8 question customer feedback questionnaire that asks customers to rate their satisfaction with a company's customer service on scales of 1-9 or 1-5, indicate how likely they are to use the service or recommend the company again, and provide suggestions to improve the customer experience.

Uploaded by

Rohit Kalia
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Questionnaire (For Customer Feedback) 1.

Overall, how satisfied are you with the service that you are using? Very Dissatisfied 1 Neutral 5 Very Satisfied 9

2. How likely is it that if needed, you use Customer Service again in the future? Very often Often Frequently(once in a week) Once in a month

3. How was your last experience when you visited the Company Outlet in the following categories: Excellent Polite and respectful employees Knowledgeable employees Getting issue resolve quickly Very Good Average Poor Unacceptable

4. Were you attended by the representative within a gap of 5 to 10 minutes?

Yes

No

5. All things considered, over the next 12 months, how likely are you to go to another company for this service? High Chance Low Chance 50-50 Never

6. What about the service could be improved? Service can be faster/more efficient Employees should communicate better with clients The location needs parking Other Employees could be friendlier Store needs to be cleaner The location needs to be closer

7. Please rate the overall performance of the Company's entire Customer Services Organization (Support, Training, Installation and Documentation).

Poor 1 The efficiency of call handling Communications and follow-ups Response time The help you needed was offered

Average 3

Excellent 5

8. OPTIONAL: Do you have any other comments or suggestions regarding Service Firm?

Customer Name : Mobile no. : Service using :

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