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Phone Greeting Flow Chart

The document provides a sample phone greeting flow chart and script for a business called mybusiness.com. The flow chart shows the main greeting and options to choose sales, member services, a list of extensions, or technical support. It then details the message boxes for each option, including individual boxes for staff members. The script explains the different greeting options and directs callers to leave a message including their name, number, and best time to call back if the desired party is unavailable.

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Anna Ghimpu
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© Attribution Non-Commercial (BY-NC)
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60 views4 pages

Phone Greeting Flow Chart

The document provides a sample phone greeting flow chart and script for a business called mybusiness.com. The flow chart shows the main greeting and options to choose sales, member services, a list of extensions, or technical support. It then details the message boxes for each option, including individual boxes for staff members. The script explains the different greeting options and directs callers to leave a message including their name, number, and best time to call back if the desired party is unavailable.

Uploaded by

Anna Ghimpu
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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ProfessionalPhoneGreeting.

com

Information Sheet

Phone Greeting Flow Chart


The flow chart below represents a sample model of how a telephone system can be structured. For voice recording purposes, we can name each audio file to match the bolded box title (for example: maingreeting.mp3). Please see the sample script below this flow chart model to see how the script is written to fit this flow chart model: Main Greeting Choose from the following options: After Hours Greeting Technical Support Dial 4

Sales Dial 1

Member Services Dial 2

List of Extensions Dial 3

Hold Music Wait for pick-up

Hold Music Wait for pick-up

Rob Jones Dial 100 Cindy Karr Dial 101 Juan Ramon Dial 102 Terry Gold Dial 103

Hold Music Wait for pick-up

Sales Message Box

Members Message Box

Tech Support Message Box

Rob Jones Message Box 100

Cindy Karr Message Box 101

Juan Ramon Message Box 102

Terry Gold Message Box 103

ProfessionalPhoneGreeting.com

ProfessionalPhoneGreeting.com Sample Script for Mybusiness.com

Information Sheet

(Times New Roman Font, 12pt, Double-spaced with 1_ inch side margins and 1 inch top and bottom margins) Main Greeting Hello, and thank you for calling mybusiness.com, where you can rest assured youll be taken care of! Our business hours are Monday through Friday from 8am to 6pm pacific standard time. Please choose from one of the following options. For sales, dial 1. For member services, dial 2. For a list of extensions, dial 3. For technical support, dial 4. Please make your selection now, and thank you again for calling mybusiness.com. After Hours Greeting Hello, and thank you for calling mybusiness.com, where you can rest assured youll be taken care of! You have reached us outside our normal business hours of Monday through Friday from 8am to 6pm pacific standard time. To leave a message in our general voice mailbox, please wait for the tone, otherwise please call back during normal business hours. Thank you. Sales message box Hello, youve reached the sales voice mail box for mybusiness.com. Currently we are assisting other clients and are unavailable to take your call at this time. But your call is very important to us, so please leave your name, phone number and the best time to return your call. We will get back to you as soon as possible. Thank you for calling mybusiness.com.

ProfessionalPhoneGreeting.com

ProfessionalPhoneGreeting.com Members message box

Information Sheet

Hello, youve reached the member services voice mail box for mybusiness.com. Currently we are assisting other clients and are unavailable to take your call at this time. But your call is very important to us, so please leave your name, phone number and the best time to return your call. We will get back to you as soon as possible. Thank you for calling mybusiness.com. Tech Support message box Hello, youve reached the tech support voice mail box for mybusiness.com. Currently we are assisting other clients and are unavailable to take your call at this time. But your call is very important to us, so please leave your name, phone number and the best time to return your call. We will get back to you as soon as possible. Thank you for calling mybusiness.com. Message Box 100 Hello, youve reached the voicemail for Rob Jones. I am currently unavailable to take your call. But your call is very important to me, so please leave your name, phone number and the best time to return your call. I will get back to you as soon as possible. Thank you. Message Box 101 Hello, youve reached the voicemail for Cindy Karr. I am currently unavailable to take your call. But your call is very important to me, so please leave your name, phone number and the best time to return your call. I will get back to you as soon as possible. Thank you. Message Box 102

ProfessionalPhoneGreeting.com

ProfessionalPhoneGreeting.com

Information Sheet

Hello, youve reached the voicemail for Juan Ramon. I am currently unavailable to take your call. But your call is very important to me, so please leave your name, phone number and the best time to return your call. I will get back to you as soon as possible. Thank you. Message Box 103 Hello, youve reached the voicemail for Terry Gold. I am currently unavailable to take your call. But your call is very important to me, so please leave your name, phone number and the best time to return your call. I will get back to you as soon as possible. Thank you.

ProfessionalPhoneGreeting.com

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