MCSE Certification Track For Microsoft Windows 2003

Certification Catalog

Catalog date: effective as of Sep 2004

w w w . n t c o m . c o m

The Microsoft Certified Systems Engineer (MCSE) credential is the premier certification for professionals who analyze the business requirements and design and implement the infrastructure for business solutions based on the Microsoft Windows 2000 platform and Microsoft Windows Server System. Implementation responsibilities include installing, configuring, and troubleshooting network systems. Microsoft has made to the MCSE certification to retain its validity and value, and to meet the technical needs of competitive organizations. The MCSE certification is appropriate for: Systems engineers Technical support engineers Systems analysts Network analysts Technical consultants

The MCSE credential is one of the most widely recognized technical certifications in the industry. By earning the premier MCSE credential, individuals are demonstrating that they have the skills necessary to lead organizations in the successful design, implementation, and administration of the most advanced Windows operating system and Microsoft Windows Server System. The Typical Computing Environment of an MCSE The Windows 2000 track of the MCSE credential is designed for information technology (IT) professionals working in the typically complex computing environment of medium to large organizations. An MCSE candidate should have at least one year of experience implementing and administering a network operating system in environments with the following characteristics: 200 to 26,000 supported users Five to 150 physical locations Typical network services and applications including file and print, database, messaging, proxy server or firewall, dial-in server, desktop management, and Web hosting Connectivity needs including connecting individual offices and users at remote locations to the corporate network and connecting corporate networks to the Internet In addition, an MCSE candidate should have at least one year of experience in the following areas: Implementing and administering a desktop operating system Designing a network infrastructure

The course materials, lectures, and lab exercises are in English. To benefit fully from our instruction, students need an understanding of the English language and completion of the prerequisites.

Benefits of MCSE
Microsoft Certified Systems Engineers (MCSEs) receive these benefits (effective January 1, 2000): Industry recognition of your knowledge and proficiency with Microsoft products and technologies. A 50 percent rebate or discount on a one-year subscription to Microsoft TechNet or TechNet Plusoffered for your first year of certification only. (Fulfillment details vary, depending on your location. Please see your Welcome Kit for details.) A TechNet subscription provides MCSEs with a portable IT survival kit that is updated monthly. Contents include the complete Microsoft Knowledge Base that Microsoft Support uses as well as service packs and kits. Access to technical and product informationdirectly from Microsoftthrough the MCP Member Site. Exclusive discounts on products and services from selected companies. Individuals who are currently certified can learn more about exclusive discounts by visiting the MCP Member Site. An MCSE logo, certificate, transcript, wallet card, and lapel pin to identify you as an Microsoft Certified Professional (MCP) to colleagues or clients. Electronic files of logos and transcript may be downloaded from the MCP Member Site upon certification. Invitations to Microsoft conferences, technical training sessions, and special events. Free access to Microsoft Certified Professional Magazine Online, a career and professional development magazine. Security-enhanced content on the Microsoft Certified Professional Magazine Online site includes the current issue (available only to MCPs), additional online-only content and columns, an MCP-only database, and regular chats with Microsoft and other technical experts. A special deal on a subscription to Windows & .NET Magazine, a leading source of independent, how-to information for IT professionals working on a Microsoft Windows platform. MCSEs and Microsoft Certified Systems Administrators (MCSAs) receive 50 percent off the retail subscription price. Visit the MCP Member Site for details.

Why Choose N.T. Computing?

N.T. Computing offers the finest quality network services and training in Microsoft BackOffice products (especially Windows 2003 Server, .NET, Windows XP, Windows 2000 Server, SQL Server, Exchange Server, Site Server and Windows NT 4.0). We also offer excellent customized corporate training as well as technical instructions on Microsoft certification (MCP, MCSE, MCSA, MCDBA and MCSD) preparation by combining real-world experience and up-to-date knowledge in our impeccable teaching approach. Some highlights on our training services include: HIGH QUALITY TRAINING BY WELL EXPERIENCED MICROSOFT PREMIUM CERTIFICATIONS CERTIFICATION SUPPORT COMPLETE STUDENT SATISFACTION AFFORDABLE & ATTRACTIVE PRICES OFFICIAL VUE TESTING CENTER TO ADMINISTER MICROSOFT CERTIFICATION EXAMS INCENTIVE REFERRAL BONUS PROGRAM COLLEGE ACCREDITED PROGRAM HELPFUL & COURTEOUS STAFF CATERED FOOD FOR OUR MCP/MCSE CLASSES MCTS HOLDING

Certification Requirements
Microsoft Certified Systems Engineer (MCSE) candidates on the Microsoft Windows Server 2003 track are required to satisfy the following requirements: Core Exams (6 Exams Required) Four networking system exams One client operating system exam One design exam Elective Exams (1 Exam Required) Together with the core exams, the elective exams provide a valid and reliable measure of technical proficiency and expertise in solution design and implementation. MCSE candidates should also have at least one year of experience implementing and administering network operating systems and desktop operating systems. Upgrade Exams (2 Exams Required) Microsoft has designed an upgrade path that will enable a current MCSE to earn the Windows Server 2003 credential in a time- and cost-effective manner. The following tables list Official Microsoft Learning Products and Microsoft Press books designed to help MCSE candidates prepare for the required exams. See individual Exam Preparation Guides for exam availability.

Core Exams (6 Exams Required) Four networking system exams One client operating system exam One design exam

Core Exams: Networking System (4 Exams Required) All Four of the Following Core Exams Required: Exam 70-290: Managing and Maintaining a Microsoft Windows Server 2003 Environment (maps to Courses 2273 or 2274 & 2275 or 2208) Exam 70-291: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (maps to Courses 2276 and 2277 or 2208) Exam 70-293: Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (maps to Course 2278) Exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure (maps to Course 2279) Core Exams: Client Operating System (1 Exam Required) Exam 70270: Installing, Configuring, and Administering Microsoft Windows XP Professional (maps to Course 2285 or 2272) Exam 70-2101: Installing, Configuring, and Administering Microsoft Windows 2000 Professional (maps to Course 2151 and 2152) Core Exams: Design (1 Exam Required) Exam 70-2972, 3: Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure (maps to Course 2282) Exam 70-2982, 3: Designing Security for a Microsoft Windows Server 2003 Network (maps to Course 2830)

All Candidates -- Elective Exams

One Elective Exam Required: Together with the core exams, the elective exams provide a valid and reliable measure of technical proficiency and expertise in solution design and implementation. MCSE candidates should also have at least one year of experience implementing and administering network operating systems and desktop operating systems. *Exam 70-219: Designing a Microsoft Windows 2000 Directory Service (maps to Course 1561) *Exam 70-220: Designing Security for a Microsoft Windows Network (maps to Course 2150) *Exam 70-221: Designing a Network Infrastructure with Microsoft Windows 2000 Network (maps to Course 1562) Exam 70-222: Upgrading from Microsoft Windows NT 4.0 to Microsoft Windows 2000 (maps to Courses 1561 and 2010) Exam 70-224: Installing, Configuring and Administering Microsoft Exchange 2000 Server (maps to course 1572) Exam 70-225: Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server (maps to course 1573) Exam 70-228: Administering a Microsoft SQL Server 2000 Database (maps to course 2072) Exam 70-229: Designing and Implementing Databases with Microsoft SQL Server 2000 Enterprise Server Edition (maps to course 2073) (Selected third-party certifications that focus on interoperability will be accepted as an alternative to one elective exam. Please watch for more information on the third-party certifications that will be acceptable.)

Certification Packages
Realizing the need to offer more flexible and affordable training on Microsoft Windows 2003 technologies, we have developed the following convenient MCP packages to help you jumpstart your training. Whether youre a novice or a professional on the Windows technology, you can easily combine these packages to prepare for the exam requirements above. Windows 2003 MCP Beginners Package for $2800 or $3880 Regular Price $4985 (This track covers the prerequisites of MCSE 2003 certification and 1 of the 6 core requirements. It is appropriate for individuals with no previous experience with Windows technology) *You are responsible for this amount that is paid in full before the first class. If you get a student loan, you are obligated to repaying the loan amount plus any interest.

Core Classes (total of 3):

Course # Instruction Exam # Hours

28

Reg. Price
$1595

Fundamentals of Network Security - This course 2810 provides students with the knowledge and skills to begin supporting network security within an organization. Students who complete this course will be able to identify security threats and vulnerabilities, and help respond to and recover from security incidents. This course will cover security concepts that are prerequisites for attending other Microsoft Official Curriculum (MOC) courses for security specialists and help prepare students for the CompTIA Security+ exam. AND Managing and Maintaining a Microsoft Windows Server 2003 Environment - This course provides students with the knowledge and skills that are required to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2003 environment. OR Managing a Microsoft Windows Server 2003 Environment - This course provides students with the knowledge and skills to manage accounts and resources in a Microsoft Windows Server 2003 environment. The course is intended for systems administrator and systems engineer candidates who are responsible for managing accounts and resources. These tasks include managing user, computer, and group accounts; managing access to network resources; managing printers; managing an organizational unit in a network based on Active Directory directory service; and implementing Group Policy to manage users and computers. Maintaining a Microsoft Windows Server 2003 Environment - This three-day instructor-led course provides students with the knowledge and skills that are needed to effectively maintain server resources, monitor server performance, and safeguard data on a computer running one of the operating systems in the Microsoft Windows Server 2003 family. 2274 2273

35

70-290

$2095

35

70-290

$2095

2275

21

70-290

$1295

This package also includes courseware, catered meals during classes and a 50% discounted on 2 MCP exams.

Windows 2003 MCP Beginner (Intermediate) Package for only $2300

Regular Price $2990

(This track covers 1 of the 6 core requirements and is appropriate for individuals with experience with Windows technology.) * You are responsible for meeting the necessary prerequisites for these courses. Please see class syllabus for more information on prerequisite requirements. You are also responsible for this amount that is paid in full before the first class. If you get a student loan, you are obligated to repaying the loan amount plus any interest. Core Classes (total of 3): Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts - The goal of this two-day course is to provide students with the skills and knowledge necessary to configure a Windows-based computer to operate in a Microsoft Windows Server 2003 networking infrastructure. Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services - This five-day, instructor-led course provides students with the knowledge and skills to implement, manage, and maintain a Microsoft Windows Server 2003 network infrastructure. The course is intended for systems administrator and systems engineer candidates who are responsible for implementing, managing, and maintaining server networking technologies. These tasks include implementing routing; implementing, managing, and maintaining Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), and Windows Internet Name Service (WINS); securing Internet Protocol (IP) traffic with Internet Protocol security (IPSec) and certificates; implementing a network access infrastructure by configuring the connections for remote access clients; and managing and monitoring network access. Course # Instruction Exam # Hours 2276 14 70-291 Reg. Price $895

2277

35

70-291

$2095

Optional additional of $1580 Total of $3880 (This package will covers 2 of the 6 core requirements) Managing and Maintaining a Microsoft Windows Server 2003 Environment - This course provides students with the knowledge and skills that are required to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2003 environment. 2273 35 70-290 $2095

This package also includes courseware, catered meals during classes and a 50% discounted on 2 MCP exams.

Windows 2003 MCP Core - Intermediate Package for only $4800

Regular Price $6285

(This track covers 3 of the 6 core requirements and is appropriate for individuals with experience with Windows 2003 technology.) * You are responsible for meeting the necessary prerequisites for these courses. Please see class syllabus for more information on prerequisite requirements. You are also responsible for this amount that is paid in full before the first class. If you get a student loan, you are obligated to repaying the loan amount plus any interest.

Core Classes (total of 3):

Course # Instruction Exam # Hours 35 70-293

Reg. Price $2095

Planning and Maintaining a Microsoft Windows Server 2278 2003 Network Infrastructure - The goal of this five-day course is to provide students with the knowledge and skills necessary to plan and maintain a Windows Server 2003 network infrastructure.

Planning, Implementing, and Maintaining a Microsoft 2279 35 70-294 $2095 Windows Server 2003 Active Directory Infrastructure (5 days)- This course provides students with the knowledge and skills necessary to install, configure, and administer Windows 2000 Active Directory. The course also focuses on the tasks required to implement Group Policy to centrally manage users and computers Implementing and Supporting Microsoft Windows XP 2272 35 70-270 $2095 Professional (5 days)- This course provides students with the knowledge and skills necessary to design a directory services infrastructure for Microsoft Windows 2000 including Active Directory infrastructure design for an enterprise environment. This package also includes courseware, catered meals during classes and a 50% discounted on 3 MCP exams.

10

Win2003 MCP Elective Packages from $3200

Regular Price $4190

(This track covers the last core and 1 elective requirement and is appropriate for individuals who have experience with Windows 2003 technology.) *You are responsible for meeting the necessary prerequisites for these courses. Please see class syllabus for more information on prerequisite requirements. You are also responsible for this amount that is paid in full before the first class. If you get a student loan, you are obligated to repaying the loan amount plus any interest. 1 Core and 1 Elective Course # 2282 Instruction Hours 35 Exam # 70-297 Reg. Price $2095

Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure - This five-day instructor-led course provides students with the knowledge and skills to design a Microsoft Active Directory directory service and network infrastructure for a Microsoft Windows Server 2003 environment. The course is intended for systems engineers who are responsible for designing directory service and/or network infrastructures. AND choose the following course for elective

Administering a Microsoft SQL Server 2000 Database - 2072 This course provides students with the knowledge and skills required to install, configure, administer, and troubleshoot the client-server database management system of Microsoft SQL Server 2000. Implementing and Managing Microsoft Exchange Server 2003 - This course provides students with the knowledge and skills that are needed to update and support a reliable, secure messaging infrastructure. This infrastructure is used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5,000 seats) messaging environment. This course offers a significant amount of hands-on practices, discussions, and assessments that assist students in becoming proficient in the skills that are needed to update and support Exchange Server 2003. 2400

35

70-228

$2095

35

20-284

$2095

11

Windows 2003 MCSE Full Beginner Package from: $13,500

Regular Price: $18,450

This track covers the prerequisite for the Windows 2003 MCSE certification, 6 core exams and 1 elective exam* You are responsible for this amount that is paid in full before the first class. If you get a student loan, you are responsible for repaying the loan amount plus any interest. Package includes the following: Total of 10 Classes Fundamentals of Network Security - This course provides students with the knowledge and skills to begin supporting network security within an organization. Students who complete this course will be able to identify security threats and vulnerabilities, and help respond to and recover from security incidents. This course will cover security concepts that are prerequisites for attending other Microsoft Official Curriculum (MOC) courses for security specialists and help prepare students for the CompTIA Security+ exam. Managing a Microsoft Windows Server 2003 Environment - This course provides students with the knowledge and skills to manage accounts and resources in a Microsoft Windows Server 2003 environment. The course is intended for systems administrator and systems engineer candidates who are responsible for managing accounts and resources. These tasks include managing user, computer, and group accounts; managing access to network resources; managing printers; managing an organizational unit in a network based on Active Directory directory service; and implementing Group Policy to manage users and computers. Maintaining a Microsoft Windows Server 2003 Environment This three-day instructor-led course provides students with the knowledge and skills that are needed to effectively maintain server resources, monitor server performance, and safeguard data on a computer running one of the operating systems in the Microsoft Windows Server 2003 family. Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts - The goal of this two-day course is to provide students with the skills and knowledge necessary to configure a Windows-based computer to operate in a Microsoft Windows Server 2003 networking infrastructure. Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services - This course provides students with the knowledge and skills to implement, manage, and maintain a Microsoft Windows Server 2003 network infrastructure. The course is intended for systems administrator and systems engineer candidates who are responsible for implementing, managing, and maintaining server networking technologies. These tasks include implementing routing; implementing, managing, and maintaining Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), and Windows Internet Name Service (WINS); securing Internet Protocol (IP) traffic with Internet Protocol security (IPSec) and certificates; implementing a network access infrastructure by configuring the connections for remote access clients; and managing and monitoring network access. Course Instruction Exam # Reg. # Hours Price 2810 28 $1595

2274

35

70-290

$2095

2275

21

70-290

$1295

2276

14

70-291

$895

2277

35

70-291

$2095

Package continues on the next page 12

Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure - The goal of this five-day course is to provide students with the knowledge and skills necessary to plan and maintain a Windows Server 2003 network infrastructure. Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure (5 days)- This course provides students with the knowledge and skills necessary to install, configure, and administer Windows 2000 Active Directory. The course also focuses on the tasks required to implement Group Policy to centrally manage users and computers Implementing and Supporting Microsoft Windows XP Professional (5 days)- This course provides students with the knowledge and skills necessary to design a directory services infrastructure for Microsoft Windows 2000 including Active Directory infrastructure design for an enterprise environment. Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure - This course provides students with the knowledge and skills to design a Microsoft Active Directory directory service and network infrastructure for a Microsoft Windows Server 2003 environment. The course is intended for systems engineers who are responsible for designing directory service and/or network infrastructures. AND choose the following course for elective

2278

35

70-293

$2095

2279

35

70-294

$2095

2272

35

70-270

$2095

2282

35

70-297

$2095

2072 Administering a Microsoft SQL Server 2000 Database This course provides students with the knowledge and skills required to install, configure, administer, and troubleshoot the clientserver database management system of Microsoft SQL Server 2000. Implementing and Managing Microsoft Exchange Server 2003 This course provides students with the knowledge and skills that are needed to update and support a reliable, secure messaging infrastructure. This infrastructure is used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5,000 seats) messaging environment. This course offers a significant amount of hands-on practices, discussions, and assessments that assist students in becoming proficient in the skills that are needed to update and support Exchange Server 2003. 2400

35

70-228 $2095

35

20-284 $2095

Courseware material Catered Food Four free MCP exams valued at $125 (Additional exams are at $125 each. Volume discounts are available)

13

Windows 2003 MCSE Full Beginner Package from: $11,500

Regular Price: $15,560

*You are responsible for meeting the necessary prerequisites for these courses. Please see class syllabus for more information on prerequisite requirements. You are responsible for this amount that is paid in full before the first class. If you get a student loan, you are responsible for repaying the loan amount plus any interest. Package includes the following: Total of 8 Classes Managing and Maintaining a Microsoft Windows Server 2003 Environment - This course provides students with the knowledge and skills that are required to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2003 environment. Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts - The goal of this course is to provide students with the skills and knowledge necessary to configure a Windows-based computer to operate in a Microsoft Windows Server 2003 networking infrastructure. Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services - This course provides students with the knowledge and skills to implement, manage, and maintain a Microsoft Windows Server 2003 network infrastructure. The course is intended for systems administrator and systems engineer candidates who are responsible for implementing, managing, and maintaining server networking technologies. These tasks include implementing routing; implementing, managing, and maintaining Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), and Windows Internet Name Service (WINS); securing Internet Protocol (IP) traffic with Internet Protocol security (IPSec) and certificates; implementing a network access infrastructure by configuring the connections for remote access clients; and managing and monitoring network access. Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure - The goal of this five-day course is to provide students with the knowledge and skills necessary to plan and maintain a Windows Server 2003 network infrastructure. Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure- This course provides students with the knowledge and skills necessary to install, configure, and administer Windows 2000 Active Directory. The course also focuses on the tasks required to implement Group Policy to centrally manage users and computers Implementing and Supporting Microsoft Windows XP Professional - This course provides students with the knowledge and skills necessary to design a directory services infrastructure for Microsoft Windows 2000 including Active Directory infrastructure design for an enterprise environment. Course Instruction Exam # Reg. # Hours Price 2273 35 70-290 $2095

2276

14

70-291

$895

2277

35

70-291

$2095

2278

35

70-293

$2095

2279

35

70-294

$2095

2272

35

70-270

$2095

Package continues on the next page 14

Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure - This course provides students with the knowledge and skills to design a Microsoft Active Directory directory service and network infrastructure for a Microsoft Windows Server 2003 environment. The course is intended for systems engineers who are responsible for designing directory service and/or network infrastructures. AND choose the following course for elective

2282

35

70-297

$2095

2072 Administering a Microsoft SQL Server 2000 Database This course provides students with the knowledge and skills required to install, configure, administer, and troubleshoot the clientserver database management system of Microsoft SQL Server 2000. Implementing and Managing Microsoft Exchange Server 2003 This course provides students with the knowledge and skills that are needed to update and support a reliable, secure messaging infrastructure. This infrastructure is used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5,000 seats) messaging environment. This course offers a significant amount of hands-on practices, discussions, and assessments that assist students in becoming proficient in the skills that are needed to update and support Exchange Server 2003. 2400

35

70-228 $2095

35

20-284 $2095

Courseware material Catered Food Three free MCP exams valued at $125 (Additional exams are at $125 each. Volume discounts are available)

*****************************************

15

CERTIFICATION PROGRAM DETAILS Class Placement: Students are assigned to the next available class within the core requirements based on their technical background once the enrollment process has been completed. Subsequent classes are then scheduled approximately 3-6 weeks apart to allow the students time to grasp the course material from each subject. The interval period may fluctuate slightly due to the demand for the classes. Class Hours:
Day classes run 9:30am-5:30pm on specified dates Evening/Saturday classes run 6:00pm-9:30pm on specified weeknights and 9:30am-5:30pm on any specified Saturday dates

Exam Preparation: After attending each course, we recommend that students allocate at least 30-40 hours of self-study time to prepare for each of the MCP exams. This study time should include repeating lab exercises, taking practice exams (provided with the package) and incorporating the use of any additional exam preparation material.
Although the MCP exam doesnt have to be taken right after each class session, students are urged to work with one of our Education Counselors to set up a schedule for taking the Microsoft Certification exams. This will encourage students to stay focused on their certification goal.

Grading/Student Assessment Policy: At the end of a class, the instructor will give each student a letter grade assessing the students performance in class. A grade report can be produced for the student upon request. Continuing Education Unit (CEU) can be earned through our College Accredited Program with San Francisco State University. Please ask one of our counselors for more information. Attendance Policies: A student must attend at least 90% of the class instructions in order to have completed the course. It is the students responsibility to make up the attendance of the course lectures before he can receive a Certificate of Achievement signed by the instructor. Course Review: Should a student have the need to retake a course over again in order to
review the course material, he will have the chance to audit the same class once.

Time-Limit: All classes within the certification track should be completed within one year from
the date of enrollment. Any class not taken by that time can only be attended on the basis of availability.

Cancellation: Please refer to the cancellation policy on the back of the enrollment form for more
information.

Contact Information:
Address Telephone Facsimile E-mail Web site 1838 El Camino Real, Suite 111, Burlingame, California 94010 (650) 692-8228 (650) 692-2838 [email protected] http://www.ntcom.com

Grievance Procedure: A student should direct any grievance to one of our training counselors during office hours. All complaints should be submitted in writing to the designated counselor and should have some resolution from the counselor within 30 days after it was first made. A summary of the compliant, its disposition, and the reasons will be recorded in our files.

16

Description of Faculty
Elliott Chuang Education: BS, Computer Science San Francisco State University Experience: 20+ years of experience as an information system technologist and trainer. He has designed enterprise networks; managed large networking projects that included the integration and training of multi-vendor platforms, LAN/WAN communications, client/server and object-oriented technology. Client base includes: Xerox Corporation, Pacific Gas & Electric Co., Nike, Inc., IBM, Macys, ADP Marshall, Webvan Group, CompuCom, City of San Rafael, City of Union City, Guittard Chocolate, State of Florida Industry Certifications:

Microsoft Certified Systems Engineer + Internet (MCSE + I)

Microsoft Certified Database Administrator (MCDBA) Microsoft Certified Solution Developer (MCSD) Microsoft Certified Trainer (MCT) Windows NT SQL Server Exchange Web applications Certified Banyan Engineer & Instructor Certified Netware Engineer Lotus Notes Certified Specialist Industry spokesperson appearances: Downsizing Expo OP/EN Expo Interop Networld Interex Comnet Groupware Expo Industry articles published: Network News LAN Technologies

17

Description of Faculty (cont)

Dean Samuels
Education: Brigham Young University: Electrical Engineering major. Utah State University: Computer Science. (scholarship) Experience: Worked with several Information Technology (IT) companies in the consulting, software application writing and training capacities since 1981. Employers include: Financial Business Computers, Inc; ComputerLand Corporation;

Personal Touch Computer, Inc.; Pacific Telesis; Computerized Investor Inc.; Eclat Inc.; Datawiz, International; Sessionware Inc.; NT Inc.
Industry Certifications: Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Trainer (MCT) Recognitions: Author of MCSE exam questions Developer of 5-day training courses and hands-on labs for Hewlett Packard Co-author of Computer Aspirin Technical Editing on book projects for Que Publishing

18

Description of Faculty (cont)

THOMAS ERICK ERPELDING

Education: BA in Psychology & BS in Computer Science - San Francisco State University Experience:

14+ years technical experience with IBM compatible and Apple computer networks, systems, peripherals and software 5 1/2 years of experience providing training and technical support to reseller salespeople, end user and corporate customers Worked in training, systems engineering, managing and reselling positions for various high profile companies such as CompUSA, Intel Corporation, Microsoft Corporation, Productivity Point International since 1992.

Industry Certifications:

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Database Administrator (MCDBA) Recognitions:

Performed dozens of technical presentations on Microsoft software and technologies on local and nationally syndicated radio and television shows, and at special functions and PC User Groups throughout Northern California.

19

20

1838 El Camino Real, Suite 111, Burlingame, CA 94010 Tel: (650) 692-8228, Fax: (650) 692-2838

Training Enrollment Form

Name: Company Name: Address: City, State, Zip: Work Phone: Work Fax: Home Address: City, State, Zip: Home Phone: Special Diet Request: Referring Source: Course(s) you are registering for:
Course #/Program Course Description Course Dates/Program Start Date Price

SSN #

Work Email: Job Title:

Home Email:

Payment Method: ( ) VISA ( ) Mastercard

Card #

( ) A/E Expiration Date: Cardholders Signature: Check # Inv # Inv Date:

Cardholders Name :

( ) Company/Cashiers/personal check

( ) Purchase Order (subject to credit approval)

P.O. #

Pymt Receive Date

Please read cancellation procedure on the following page. NT Computing provides guaranteed satisfaction on our training. If youre not completely satisfied, you will be entitled to retake the same course free of charge. * A fee up to $25.00 will be charged for each returned check. Signature: ______________________________________ Please fax or mail this form back to us. 21 Date: ______________________

*********************************************************

Notice of Students Right To Cancel Whole Certification Program:

1. You have a right to cancel your registration for a certification program any time up until midnight of two (2) days prior to the start of the program 2. After the end of the cancellation period, you also have the right to stop the program at any time, and you have the right to receive a refund for the part of the course not taken (as described in the Refund Schedule). 3. If you have any complaints, questions, or problems, write or call Jack Lieu, Director of Sales and Marketing at: N.T. Computing, Inc. 1838 El Camino Real, Suite 111 Burlingame, CA 94010 T: (650) 692-8228 5. Any cancellation or withdrawal from our certification program must be given in writing by the student and submitted to our office address below. Upon receiving the notice, we shall refund any money paid by the student [less any class(es) or courseware already taken] within 10 business days after receiving the notice of cancellation. Refund will not be given to the students if: a. Fees are paid by a third-party organization & the student is not obligated to repay the thirdparty organization b. The third-party organization has a written agreement with N.T. Computing that no refund will be due to the student if he/she withdraws from the program prior to completion. 6. Calculation of refund on program tuition are as follows: a. A $75 registration fee will be deducted from the total tuition charge. b. The refund amount will be based on the hourly charge for the program multiple by the number of instruction hours in the program the student has not completed. c. The following table depicts the refund amount due after completing each course in the program: After 1st class or 24 instruction hours Refund 89% of tuition After 2nd class or 64 instruction hours Refund 70% of tuition After 3rd class or 104 instruction hours Refund 52% of tuition After 4th class or 144 instruction hours Refund 33% of tuition After 5th class or 168 instruction hours Refund 22% of tuition After 6th class or 184 instruction hours Refund 15% of tuition After 7th class or 216 instruction hours Refund 0% of tuition (for example: if a student cancels the program after the 1st class of instruction which means to completing 24 hours out of the 216 total instruction hours, then the student is entitled to a refund of 89% of the total package price paid less the $75 registration fee.) Notice of Students Right To Cancel A Class: Canceling or rescheduling a class can be done without penalty up to one (1) week prior to start of class. Canceling a class within one (1) week prior to start of class carries a fee equal to 50% of the course price. Rescheduling a class within one (1) week prior to class requires payment in full first. Payment is non-refundable for no-shows. We are not responsible for lost or stolen courseware once it's distributed at the beginning of class. Replacement courseware can be sold to the student separately. N. T. Computing reserves the right to reschedule or cancel a class (if necessary) providing that advanced notice will be given and full credit will be applied to the next scheduled class. Class schedule and prices are subject to change without notice. NT Computing provides guaranteed satisfaction on our training. If youre not completely satisfied, you will be entitled to retake the same course free of charge. *********************************************************

22