Status Codes

Status Code: 0

Message: the requested operation was successfully completed

Explanation: There were no problems detected with the requested operation.

Recommended Action:

None, unless this was a database backup performed through a database extension
product (for example, NetBackup for Oracle or NetBackup for SQL Server). In those
instances, code 0 means the backup script that started the backup ran without
error. However, you must check other status as explained in the related NetBackup
manual to see if the database was successfully backed up.

Status Code: 1

Message: the requested operation was partially successful

Explanation: A problem that may require corrective action was detected during the
requested operation.

Recommended Action: Check the All Log Entries report and also the progress log (if
there is one).

Some of the problems that can show up under Status Code 1 are:

* A file or directory path that is more than 1023 characters long.

* Could not open a file.
* On a UNIX system, NetBackup could not get the link name of a file.
* On a UNIX system, NetBackup could not process a sparse file.
* Read error encountered in a file.
* File is of an unknown type.
* On a UNIX system, the lstat system call fails on a file that is eligible to be backed
up. This may be a permission problem.
* On UNIX, a file could not be locked that has mandatory locking enabled.

Status Code: 2

Message: none of the requested files were backed up

Explanation: A backup or archive could not back up any of the files in the file list.

Recommended Action: Verify that the files exist and you have read access to them.
1
* On UNIX clients, check to see if the files or directories would be excluded because
of an entry in /usr/openv/netbackup/exclude_list.
* On PC clients, check the exclude list per the instructions in the user's guide for the
client.
* On Windows NT clients, verify that the account used to start the NetBackup Client
service has read access to the files.

If you are backing up a network drive or a UNC (universal naming convention) path,
use the Services application in the Windows NT Control Panel to verify that the
NetBackup Client service does not start under the SYSTEM account. The SYSTEM
account cannot access network drives.

To back up network drives or UNC paths, change the NetBackup Client service
startup to log in as a user that has permission to access network drives.

Status Code: 3

Message: valid archive image produced, but no files deleted due to non-fatal
problems

Explanation: The backup portion of the archive command reported problems so the
files were not deleted.

Recommended Action: Examine the progress log of the archive on the client to
determine if you need to retry the archive after correcting the problem. If the
problem is not serious and the files were backed up, you can manually delete the
files. To verify which files were backed up, use the NetBackup client-user interface in
restore mode and browse the files in the archive.

A possible cause for files not being deleted is that you do not have the necessary
permissions. NetBackup cannot delete files unless you are either the user that owns
the files, a superuser on UNIX, or an administrator on Windows NT.

Status Code: 4

Message: archive file removal failed

Explanation: The backup portion of the archive completed was successful but the
delete failed.

Recommended Action: Verify that you have permission to delete the files and that
the read-only flag is not set for the files. On UNIX clients, verify that you have write

2
permission to the directories that contain the files. Since the backup was successful,
you can delete the files that were backed up (or have the system administrator
delete the files if you do not have the necessary permissions).

Status Code: 5

Message: the restore failed to recover the requested files

Explanation: There were errors that caused the restore to fail.

Recommended Action:

1. Examine the progress log on the client for messages on why the restore failed.
Also, check the All Log Entries report on the server.
2. On Windows NT and UNIX, check ownership and permission on directories where
files will be restored.
3. Correct problems that you find and retry the restore.

Status Code: 6

Message: the backup failed to back up the requested files

Explanation: Errors caused the user backup to fail.

Recommended Action:

1. Verify that you have read access to the files. Check the progress log on the client
for messages on why the backup failed. Correct problems and retry the backup.
2. On Windows NT clients, verify that the account used to start the NetBackup Client
service has read access to the files.
3. On Macintosh clients, this code can be due to multiple backups being attempted
simultaneously on the same client. Some possible solutions are:
* Adjust the backup schedules.
* If the client is only in one class, set the general class attribute, Maximum Jobs per
Class, to 1.
* Set the NetBackup global attribute, Maximum Jobs Per Client, to 1 (note that this
limits all clients in all classes).
4. For a UNIX database extension client (for example, NetBackup for Oracle), this
can mean a problem with the script that is controlling the backup.

Check the progress report on the client for a message such as "Script exited with
status code = number" (the number will vary). The progress log also usually names
the script.

3
Check the script for problems. Also, check the troubleshooting logs created by the
database extension. See the NetBackup guide that came with the database
extension for information on the scripts and troubleshooting logs.

Status Code: 7

Message: the archive failed to back up the requested files

Explanation: Errors caused the user archive to fail.

Recommended Action:

Verify that you have read access to the files. Check the progress log on the client for
messages on why the archive failed. Correct problems and retry the archive.

On Windows NT clients, verify that the account used to start the NetBackup services
has read access to the files.
Status Code: 8

Message: unable to determine the status of rbak

Explanation: On DomainOS clients, rbak is used to do restores. If rbak does not exit
with a status message, NetBackup cannot determine whether the restore worked or
not.

Recommended Action: Check for a new core file to see if rbak aborted. Check the ps
output to see if rbak is hung. If so, kill it and try again. Check the progress log for
any unusual messages from rbak.
Status Code: 9

Message: an extension package is needed but was not installed

Explanation: A NetBackup extension product is required in order to perform the

requested operation.

Recommended Action: Install the required extension product.

Status Code: 10

Message: allocation failed

Explanation: Allocation of system memory failed because there is insufficient

system memory available. This could be caused by the system being overloaded
with too many processes and not enough physical or virtual memory.
4
Recommended Action: Free up memory by terminating unneeded processes that
consume memory. Add more swap space or physical memory.
Status Code: 11

Message: system call failed

Explanation: A system call failed. This status code is used for a generic system call
failure that does not have its own status code.

Recommended Action:

1. Check the All Log Entries and Problems reports to determine which system call
failed and other information about the error.
2. A frequent cause is that the server's file system is full. For example, if you see a
message similar to the following in the Problems report or bpdbm activity log:

06/27/95 01:04:00 romb romb db_FLISTsend failed: system call failed (11)

06/27/95 01:04:01 romb romb media manager terminated by parent process

06/27/95 01:05:15 romb romb backup of client romb exited with status 11 (system
call failed)

On UNIX systems, run a df command on the /usr/openv/netbackup/db directory.

If the df command does not reveal the problem, check the bpdbm activity logs or do
a grep for the message system call failed

in /usr/openv/netbackup/db/error/*

On Windows NT systems, verify there is room in the disk partition where NetBackup
is installed.
3. Verify that the system is not running out of virtual memory. If virtual memory is
the problem, shut down unused applications or increase the amount of virtual
memory.

To increase virtual memory on Windows NT, 98, and 95:

1. Display the Control Panel.
2. Double-click System.
3. On the Performance tab, set Virtual Memory to a higher value.
4. Check for a semaphore problem. This error can be caused by the system not
having enough semaphores allocated. This is most commonly seen on Solaris 2
servers when an RDBMS is also running.
5
The symptoms of the problem vary. In some cases, error messages in the
NetBackup log indicate a backup failure due to an error in semaphore operation;
another symptom is the inability of the NetBackup Device Manager service Media
Manager device daemon, ltid, to acquire a needed semaphore (this is the
NetBackup Device Manager service on Windows NT).

System requirements vary; thus, no absolute recommendations can be made. One

customer running both NetBackup and ORACLE on their Solaris server made the
following changes to their /etc/system file and then rebooted the system (boot -r);
the changes were found to be adequate:

set semsys:seminfo_semmni=300
set semsys:seminfo_semmns=300
set semsys:seminfo_semmsl=300
set semsys:seminfo_semmnu=600

Set these attributes to a value great enough to provide resources to all applications
on your system.
5. Check for a shared memory problem. This error can occur if the system cannot
allocate enough shared memory. This usually occurs when you use multiplexing,
which increases the shared memory requirements. A symptom is an entry similar to
the following in a NetBackup log (or report) could not allocate enough shared
memory

If you see this type of message, refer to the vendor documentation for your platform
for instructions on increasing the amount of shared memory on your system.

Because system requirements vary, we can make no absolute recommendations,

other than to use values great enough to provide resources to all applications.
Although, in at least one instance, the following was found to be adequate on a Sun
platform:

set shmsys:shminfo_shmmax=8388608
set shmsys:shminfo_shmmin=1
set shmsys:shminfo_shmmni=100
set shmsys:shminfo_shmseg=10
set semsys:seminfo_semmnu=600
set semsys:seminfo_semmns=300

After making the changes to the /etc/system file on the Sun platform and rebooting
with boot -r, the problem was resolved. Note that in the above, shminfo_shmmin
must be less than or equal to 100 for NetBackup processes to run.
6. Examine other activity logs or the progress log on the client.
6
7. If a backup on a Windows NT NetBackup client fails with status code 11 and the
client is using Open Transaction Manager (OTM) for open file management, it is
possible that the error was caused by the OTM cache file being full. If this is the
case and bpbkar activity logs are turned on, a message similar to the following
should appear at the end of the backup:

04/28/99 11:27:56 AM: [216]: ERR - OTM Error:0xe0001005

04/28/99 11:27:59 AM: [216]: INF - OTM Terminate - disabled for all processes
04/28/99 11:27:59 AM: [216]: FTL - Backup operation aborted!

If this error is encountered, you may need to increase either the initial OTM cache
size or the maximum OTM cache size, depending on the requirements of your
installation and your usage of OTM.

Status Code: 12

Message: file open failed

Explanation: An open of a file failed.

Recommended Action: Check the NetBackup Problems report. Try to determine the
file and why the error occurred. A possible cause is a permission problem with the
file. For detailed troubleshooting information, create an activity log directory for the
process that returned this status code. Then, retry the operation, and check the
resulting activity log.
Status Code: 13

Message: file read failed

Explanation: A read of a file or socket failed. Possible causes include:

* I/O error reading from the file system.

* Read of an incomplete or corrupt file.
* Socket read failing. A socket read failure can be caused by a network problem or a
problem with the process that is writing to the socket.

Recommended Action:

1. Check the NetBackup Problems report for clues on where and why the problem
occurred.
2. For a FlashBackup client, check the /var/adm/messages log for errors like the
following:

Mar 24 01:35:58 bison unix: WARNING: sn_alloccache: cache /dev/rdsk/c0t2d0s3 full

7
- all snaps using this cache are now unusable

This indicates that the cache partition is not large enough. If possible, increase the
size of the cache partition. Or, if multiple backups are using the same cache, either
reduce the number of concurrent backups by rescheduling some of them or
reschedule the entire backup to a time when the file system is less active.
3. For detailed troubleshooting information, create an activity log directory for the
process that returned this status code, retry the operation, and check the resulting
activity log.

Status Code: 14

Message: file write failed

Explanation: A write to a file or socket failed.

Recommended Action:

Check the NetBackup Problems report for clues on where and why the problem
occurred. For detailed troubleshooting information, create an activity log directory
for the process that returned this status code, retry the operation, and check the
resulting activity log.

The following are some possible causes:

* I/O error writing to the file system

* Write to a socket failed. This can be caused by a network problem or a problem
with the process reading from the socket.
* Writing to a full disk partition.

Status Code: 15

Message: file close failed

Explanation: A close of a file or socket failed.

Recommended Action: Check the NetBackup Problems report for clues on where and
why the problem occurred. For detailed troubleshooting information, create an
activity log directory for the process that returned this status code, retry the
operation, and check the resulting activity log.
Status Code: 16

Message: unimplemented feature

8
Explanation: The specified operation is unimplemented. This error should not occur
through normal use of NetBackup.

Recommended Action: Save all error information and call customer support.
Status Code: 18

Message: pipe close failed

Explanation: Close of a pipe failed, when one process tries to start a child process.

Recommended Action: Check the NetBackup Problems report for clues on why the
failure occurred. For detailed troubleshooting information, create an activity log
directory for the process that returned this status code, retry the operation, and
check the resulting activity log.
Status Code: 19

Message: getservbyname failed

Explanation: A call to getservbyname() failed. The getservbyname() function uses

the name of the service to find a service entry in the services file (or NIS services
map on UNIX if it is configured).

Recommended Action:

1. Check the NetBackup Problems report for clues on why the failure occurred.
2. On a UNIX system, check that /etc/services and NIS services map (if applicable)
have entries for the NetBackup services: bpcd, bpdbm, and bprd.
3. On a Windows NT system, verify that the
%SystemRoot%\system32\drivers\etc\services file shows the correct entries for the
NetBackup internet processes: bpcd, bpdbm, and bprd.

Ensure that the NetBackup Client Service Port Number and NetBackup Request
Service Port Number on the Network tab in the NetBackup Configuration dialog box
match the settings in the services file. To display this dialog box, start the Backup,
Archive, and Restore interface and click Configure on the Actions menu (also see
"Using the Configure - NetBackup Window" on page 57). The values on the Network
tab are written to the services file when the NetBackup Client service starts. Also,
see "Verifying Host Names and Services Entries" on page 31.
4. Check the level of network activity. An overloaded network can cause this error.
5. If the above actions do not reveal the problem, create an activity log directory for
the process that returned this status code, retry the operation, and check the
resulting activity log.

Status Code: 20
9
Message: invalid command parameter

Explanation: One or more command parameters were not valid. This error can occur
when a master and its slave servers or a master server and a client have different
levels of NetBackup installed. For example, if a NetBackup master server has
NetBackup 3.2 and the slave server has NetBackup 3.0. This error can also occur if
the wrong parameters are used when executing a command line.

Recommended Action:

1. Check the NetBackup Problems report for clues.

2. If the error occurs when executing a command on the command line, verify that
the parameters are valid.
3. Compare the NetBackup version level on the server to that on the clients:
* On UNIX NetBackup servers and clients, check the
/usr/openv/netbackup/bin/version file.
* On Windows NT NetBackup servers, check the install_path\netbackup\version.txt
file or the About NetBackup command on the Help menu.
* On Microsoft Windows clients, check the About NetBackup command on the Help
menu.
* On NetWare target clients, check the Version entry in the bp.ini file. If the client
software is earlier than 3.0, verify that the client is in a Standard type class.
* On Macintosh clients, check the version file in the bin folder in the NetBackup
folder in the Preferences folder.
4. If the above actions do not reveal the problem, create an activity log directory for
the process that returned this status code, retry the operation, and check the
resulting activity log.

Status Code: 21

Message: socket open failed

Explanation: A socket open failed.

Recommended Action:

1. Check the NetBackup Problems report for clues on where and why the failure
occurred. If you cannot determine the cause from the Problems report, create
activity log directories for the processes that returned this status code. Then, retry
the operation and check the resulting activity logs.
2. On Sun Solaris, verify that all operating system patches are installed (see the
Operating Notes section of the NetBackup Release Notes - UNIX).
3. On Windows NT, verify that the recommended service packs are installed.
10
Status Code: 22

Message: socket close failed

Explanation: A socket could not be closed.

Recommended Action:

1. Check the NetBackup Problems report for clues on where and why the failure
occurred. If you cannot determine the cause from the Problems report, create
activity log directories for the processes that could have returned this status code.
Then, retry the operation and check the resulting activity logs.
2. On Sun Solaris, verify that all operating system patches are installed (see the
Operating Notes section of the NetBackup Release Notes - UNIX).
3. On Windows NT, verify that the recommended service packs are installed.

Status Code: 23

Message: socket read failed

Explanation: A read operation from a socket failed.

Recommended Action:

1. Check the NetBackup Problems report for clues on where and why the failure
occurred. If you cannot determine the cause from the Problems report, create
activity log directories for the processes that could have returned this status code.
Then, retry the operation and check the resulting activity logs.
2. Corrupt binaries are one possible cause for this error. For example, in one
instance, the following was seen in the bpsched activity log.

get_num_avail_drives: readline failed: socket read failed (23)

get_stunits: get_num_avail_drives failed with stat 23

Loading a fresh bptm from the install media resolved the problem.
3. On Sun Solaris, verify that all operating system patches are installed (see the
Operating Notes section of the NetBackup Release Notes - UNIX).
4. On Windows NT, verify that the recommended service packs are installed.

Status Code: 24

Message: socket write failed

11
Explanation: A write operation to a socket failed.

Recommended Action:

1. Check the NetBackup Problems report for clues on where and why the failure
occurred. If you cannot determine the cause from the Problems report, create
activity log directories for the processes that could have returned this status code.
Then retry the operation and check the resulting activity logs.
2. A possible cause could be a high network load. For example, this has been seen
in conjunction with Cannot write to STDOUT when a Windows NT system that is
monitoring network load has detected a high load and sent an ICMP packet to other
systems that says the route being used by those systems was disconnected. The log
messages were similar to the following:

01/31/96 14:05:23 ruble crabtree.null.com from client crabtree.null.com: ERR -

Cannot write to STDOUT. Err no= 242: No route to host

01/31/96 14:05:48 ruble crabtree.null.com successfully wrote backup id

crabtree.null.com_0823125016, copy 1, fragment 1, 440864 Kbytes at 628.538
Kbytes/sec

01/31/96 14:05:51 netbackup crabtree.null.com CLIENT crabtree.null.com CLASS

Remote3SysFullW SCHED Sirius EXIT STATUS 24 (socket write failed)
3. On Sun Solaris, verify that all operating system patches are installed (see the
Operating Notes section of the NetBackup Release Notes - UNIX).
4. On Windows NT, verify that the recommended service packs are installed.

Status Code: 25

Message: cannot connect on socket

Explanation: A process timed out while connecting to another process for a

particular operation. This problem can occur when a process tries to connect to the
NetBackup request daemon (bprd) or database manager daemon (bpdbm) and the
daemon is not running (On Windows NT, these daemons are the NetBackup Request
Manager and NetBackup Database Manager services). It can also occur if the
network or server is heavily loaded and has slow response time.

Recommended Action:

1. On a UNIX NetBackup master server, verify that the bprd and bpdbm processes
are running. If these processes are not running, start them. On a Windows NT
master server, verify that the NetBackup Request Manager and NetBackup
12
Database Manager services are running. If these services are not running, start
them.

If the above processes are running, examine the All Log Entries report for the time
of the failure to determine where the failure occurred.
* If you cannot view the report, or you get a cannot connect on socket error when
trying to view it, verify again that the NetBackup Database Manager daemon (or
service) is running. Then, create an activity log directory for bpdbm, retry the
operation, and check the resulting activity log.
* If you can view the report and have not found an entry related to this problem,
create activity log directories for the related processes that were running when the
error first appeared (this process will frequently be bpbrm). Then, retry the
operation and check the resulting activity logs.
2. Verify that the server list specifies the correct master server.
* On Windows NT, 98, and 95 systems, the master server is designated as Current
on the Servers tab in the NetBackup Configuration dialog box.

To display this dialog box, start the Backup, Archive, and Restore interface and click
Configure on the Actions menu (also see "Using the Configure - NetBackup Window"
on page 57).
* On UNIX, and Macintosh systems, the master server is the first SERVER entry in
the bp.conf file.
* On NetWare target and OS/2 clients, the master server name is the first SERVER
entry in the bp.ini file.

If you change the server list on a master server, stop and restart the NetBackup
database manager and request daemons (UNIX) or the NetBackup Database
Manager and NetBackup Request Manager services (Windows NT).
3. Check the services file.

On UNIX, verify that the /etc/services file (and NIS services if NIS is used) has entries
for the NetBackup services: bpcd, bpdbm, and bprd. On Windows NT, verify that the
%SystemRoot%\system32\drivers\etc\services file has the correct entries for bpcd,
bpdbm, and bprd.

Also, verify that the NetBackup Client Service Port Number and NetBackup Request
Service Port Number on the Network tab in the NetBackup Configuration dialog box
match the settings in the services file. To display this dialog box, start the Backup,
Archive, and Restore interface and click Configure on the Actions menu (also see
"Using the Configure - NetBackup Window" on page 57). The values on the Network
tab are written to the services file when the NetBackup Client service starts. Also,
see "Verifying Host Names and Services Entries" on page 31.
4. On Sun Solaris, verify that all operating system patches are installed (see the
Operating Notes section of the NetBackup Release Notes - UNIX).
13
5. On Windows NT, verify that the recommended service packs are installed.

Status Code: 26

Message: client/server handshaking failed

Explanation: A process on the server encountered an error when communicating

with the client. This error indicates that the client and server were able to initiate
communications, but encountered difficulties in completing them. This problem can
occur during a backup or a restore.

Recommended Action: Determine which activity encountered the handshake failure

by examining the All Log Entries report for the appropriate time period. Determine
the client and server that had the handshake failure.

For detailed troubleshooting information, create an activity log directory for the
process that returned this status code, retry the operation, and check the resulting
activity log.
Status Code: 27

Message: child process killed by signal

Explanation: A child of the process reporting this error was killed. This can occur
because the backup job was terminated or the child process was terminated by
another error. This problem can also occur if a NetBackup process was terminated
through Task Manager or another utility.

Recommended Action: Check the NetBackup All Log Entries report for clues on
where and why the failure occurred. For detailed troubleshooting information, create
an activity log directory for the process that you suspect of returning this status
code. Then, retry the operation and check the resulting activity log.
Status Code: 28

Message: failed trying to fork a process

Explanation: A fork of a child process failed (on UNIX) or a CreateProcess failed (on
Windows NT). This may be due to:

* An overloaded system
* Insufficient swap space or physical memory
* Too many processes running on the system.

Recommended Action: Check the NetBackup All Log Entries report for clues on
where and why the failure occurred. For detailed troubleshooting information, create
14
activity log directories for the processes that you suspect of returning this status
code. Then, retry the operation and check the resulting activity logs.
Status Code: 29

Message: failed trying to exec a command

Explanation: A command could not be executed. This can occur because the
permissions of the command do not allow it to be executed, or there is lack of
system resources such as memory and swap space.

Recommended Action:

1. Check the NetBackup All Log Entries report for clues on where and why the failure
occurred.
2. Check the permissions on the command to be executed.
3. For detailed troubleshooting information, create an activity log directory for the
process that returned this status code, retry the operation, and check the resulting
activity log.

Status Code: 30

Message: could not get passwd information

Explanation: Could not get the passwd entry for a user.

Recommended Action: Check the NetBackup All Log Entries report for clues on
where and why the failure occurred. For detailed troubleshooting information, create
an activity log for the process that you suspect of returning this status code. Then,
retry the operation and check the resulting activity log.
Status Code: 31

Message: could not set user id for process

Explanation: Could not set the user ID of a process to that of the requesting user.
NetBackup executes client processes as the requesting user.

Recommended Action: Check the NetBackup All Log Entries report for clues on
where and why the failure occurred. For detailed troubleshooting information, create
an activity log directory for the process that you suspect of returning this status
code. Then, retry the operation and check the resulting activity log.
Status Code: 32

Message: could not set group id for process

15
Explanation: Could not set the group ID of a process to the requesting user group.
NetBackup executes client processes with the group ID of the requesting user.

Recommended Action: Check the NetBackup All Log Entries report for clues on
where and why the failure occurred. For detailed troubleshooting information, create
an activity log directory for the process that you suspect of returning this status
code. Then, retry the operation and check the resulting activity log.
Status Code: 33

Message: failed while trying to send mail

Explanation: An E-mail notification of backup, archive, or restore results has failed.

The E-mail could not be sent to the administrator's address as specified by the E-
mail global attribute, or in the case of a UNIX client, an E-mail address specified with
USEMAIL in the client's bp.conf file.

Recommended Action: Check the NetBackup All Log Entries report for clues on
where and why the failure occurred. For detailed troubleshooting information, create
an activity log directory for the process that you suspect of returning this status
code. Then, retry the operation and check the resulting activity log.
Status Code: 34

Message: failed waiting for child process

Explanation: The bpsched process encountered a failure while waiting for a child
process to complete.

Recommended Action: Check the NetBackup All Log Entries report for clues on
where and why the failure occurred. For detailed troubleshooting information, create
an activity log for the process that you suspect of returning this status code. Then,
retry the operation and check the resulting activity log.
Status Code: 35

Message: cannot make required directory

Explanation: Could not create a required directory. Possible causes are:

* A process does not have permission to create the directory

* The path to the directory is not valid
* An IO error occurs
* There was no space available on the device containing the directory

Recommended Action:

16
1. Check the NetBackup All Log Entries report to determine which directory could
not be created and why it could not be created. In particular, check for a full disk
partition.
2. Check the permissions on the parent directory and verify that NetBackup services
are started with a "Logon as" account that has permission to create the directory.
3. For detailed troubleshooting information, create an activity log directory for the
process that returned this status code, retry the operation, and check the resulting
activity log.

Status Code: 36

Message: failed trying to allocate memory

Explanation: Allocation of system memory failed. This error occurs when there is
insufficient system memory available. This could be caused by the system being
overloaded with too many processes and there is not enough physical and virtual
memory.

Recommended Action: Free up memory by terminating unneeded processes that

consume a lot of memory. Add more swap space or physical memory.
Status Code: 37

Message: operation requested by an invalid server

Explanation: A request was made to the NetBackup request daemon (bprd) or

NetBackup database manager daemon (bpdbm) by an invalid slave server or
Windows NT administration client. On Windows NT, these daemons are the
NetBackup Request Manager and NetBackup Database Manager services.

Recommended Action:

Examine the NetBackup All Log Entries report for the time of this error to determine
which system was trying to connect to the master server. If the server is a valid
slave server, verify that the storage unit for the slave server is defined. Also, verify
that the server or Windows NT administration client has a server list entry on the
master server.

If necessary, update the server list. On a UNIX master server, add a SERVER =
slave_server_name to the bp.conf file. slave_server_name is the host name of the
slave server. On a Windows NT master server, start the Backup, Archive, and
Restore interface. Then, click Configure on the Actions menu and add the slave
server to the list on the Servers tab in the NetBackup Configuration dialog box (also,
see "Using the Configure - NetBackup Window" on page 38).

17
If a server or Windows NT administration client has more than one host name (for
example, if it has multiple network interfaces), verify that the master server has a
server list entry for each of them.

If you change the server list on a UNIX master server, you must stop and then
restart the NetBackup Request daemon (bprd) and NetBackup Database Manager
daemon (bpdbm) for the changes to take effect. If you change the server list on a
Windows NT master server, stop and then restart the NetBackup Request Manager
and NetBackup Database Manager services.
Status Code: 38

Message: could not get group information

Explanation: Could not get the group entry describing a UNIX user group.

Recommended Action: Check the NetBackup Problems report for clues on why the
error occurred. For detailed troubleshooting information, create an activity log
directory for the process that returned this status code, retry the operation, and
check the resulting activity log.
Status Code: 39

Message: client name mismatch

Explanation: The name that the client used in a request to the NetBackup server did
not match the client name configured in the class on the server.

Recommended Action: Change either the NetBackup client name setting on the
client (see the applicable NetBackup users guide) or the one in the class
configuration on the server so the two match.
Status Code: 40

Message: network connection broken

Explanation: The connection between the client and the server was broken. This
status code can also appear if the connection is broken between the master and
slave server during a backup.

Recommended Action:

1. Try pinging the client from the server. If this is not possible, check for loose
connections or other network problems.
2. Verify that the server list settings are correct on both the client and the server. If
the backup involves a slave server, verify that these entries are correct on both the
master and slave server. For example, if a slave server does not have a server list
18
entry for the master, it does not accept connections from the master.
* On Windows NT, 98, and 95 systems, the master server is designated as Current
on the Servers tab in the NetBackup Configuration dialog box. To display this dialog
box, start the Backup, Archive, and Restore interface and click Configure on the
Actions menu (also see "Using the Configure - NetBackup Window" on page 57).
* On UNIX, and Macintosh systems, the master server is the first SERVER entry in
the bp.conf file.
* On NetWare target and OS/2 clients the master server name is the first SERVER
entry in the bp.ini file.

If you change the server list on a UNIX master server, you must stop and then
restart the NetBackup Request daemon (bprd) and NetBackup Database Manager
daemon (bpdbm) for the changes to take effect. On Windows NT, stop and restart
the NetBackup Request Manager and NetBackup Database Manager services.
3. Status code 40 can also be due to the operator denying a mount request.

Status Code: 41

Message: network connection timed out

Explanation: The server did not receive any information from the client for too long
a period of time.

Recommended Action:

1. On a UNIX or Windows NT clients, check for the following problems with the
bpbkar client process.
* •The bpbkar client process is hung on a file that has mandatory locking set. For
this case, add the following to the client's bp.conf file:

VERBOSE

and as root on the client execute:

touch /usr/openv/netbackup/bpbkar_path_tr

mkdir /usr/openv/netbackup/logs/bpbkar

Then retry the operation. The names of the files are logged in the activity log file in
the /usr/openv/netbackup/logs/bpbkar directory before bpbkar processes them. The
last file in the log will be the file that is causing problems.

Note: Also, use the above procedure for other, "unknown" bpbkar hangs. If the
problem is due to mandatory file locking, you can have NetBackup skip the locked
19
files by setting LOCKED_FILE_ACTION to SKIP in the /usr/openv/netbackup/bp.conf
file on the client.
* •The bpbkar client process is not hung, but due to the files and directories it is
scanning, it has not replied to the server within CLIENT_READ_TIMEOUT or
CLIENT_CONNECT_TIMEOUT. This has been seen to occur during backups when
directories have thousands of unmodified files; it has also been seen when backing
up file systems or directories that reside on optical disk, which is considerably
slower than magnetic disk.

For this case, try adding or modifying the CLIENT_READ_TIMEOUT and

CLIENT_CONNECT_TIMEOUT values in the server's /usr/openv/netbackup/bp.conf file.
The default for the CLIENT_READ_TIMEOUT and CLIENT_CONNECT_TIMEOUT is 300
seconds if unspecified.

Use your system's ps command and monitor CPU utilization to help decide which of
the above conditions exist.

When you are through investigating the problem, delete the

/usr/openv/netbackup/logs/bpbkar directory, since the log files can become quite
large and are not deleted automatically. Also delete
/usr/openv/netbackup/bpbkar_path_tr so you do not generate larger log files than
needed the next time you create directory /usr/openv/netbackup/logs/bpbkar.
2. If the server cannot connect to the client, create bpcd or bpbkar (UNIX and
Windows NT only) activity log directories on the client, retry the operation, and
check the resulting logs. If these logs do not provide a clue, create a bpbrm activity
log on the server, retry the operation again, and check the resulting activity log.

If the bpbrm log has entries similar to the following:

bpbrm hookup_timeout: timed out waiting during the client hookup

bpbrm Exit: client backup EXIT STATUS 41: network connection timed out

then the problem is in the routing configuration on the server. Verify that the client
IP address is correct in the name service that is being used. On UNIX, if both NIS and
DNS files are used, verify that they match. Also, see "Resolving Network
Communication Problems" on page 21.
3. If you are using an AIX token ring adapter and the routed daemon is running, the
timeout can occur because the token ring adapter creates dynamic routes, causing
the routed daemon to crash.
4. For a FlashBackup client, this can happen if the file system being backed up is
very large and has a very large number of files. It can also occur if a large number
of concurrent data streams are active at the same time. The corrective action is to
add CLIENT_READ_TIMEOUT to the /usr/openv/netbackup/bp.conf file and set it to
20
increase the timeout interval.

Status Code: 42

Message: network read failed

Explanation: An attempt to read data from a socket failed.

Recommended Action:

1. Verify that both the client and the server are operational.
2. Perform "Resolving Network Communication Problems" on page 21.
3. Check the Problems report for clues.

Status Code: 43

Message: unexpected message received

Explanation: The client and server handshaking was not correct.

Recommended Action:

1. Verify that the correct version of software is running on the client and the server.
2. Enable detailed activity logging:
* On the server, create a bpbrm activity log directory.
* On clients, create a bpcd activity log directory (created automatically on
Macintosh clients).
* Increase the amount of debug information included in the logs as explained in the
activity log topics in Chapter 3, "Using the Logs and Reports."
3. Retry the operation and examine the logs.

Note: If you are using bpstart_notify scripts on UNIX or Windows NT clients, verify
that messages are not being written to stdout or stderr.
Status Code: 44

Message: network write failed

Explanation: An attempt to write data to a socket failed.

Recommended Action:

1. Check the Problems report for information about the error.

2. Verify that the client and servers are operational and connected to the network.
3. Create an activity log directory for the process that reported the problem and the
21
operation. Examine the resulting activity log file for detailed troubleshooting
information.
4. Perform "Resolving Network Communication Problems" on page 21.

Status Code: 45

Message: request attempted on a non reserved port

Explanation: An attempt was made to access a client from a nonreserved port.

Recommended Action: Verify that the latest software is installed on the client and
server.

* On UNIX NetBackup servers and clients, check the

/usr/openv/netbackup/bin/version file.
* On Windows NT NetBackup servers, check the install_path\netbackup\version.txt
file or the About NetBackup command on the Help menu.
* On Microsoft Windows clients, check the About NetBackup command on the Help
menu.
* On NetWare target clients, check the Version entry in the bp.ini file.
* If this is a NetBackup for NetWare client and has a version of NetBackup earlier
than 3.0, verify that the client is in a Standard type class.
* On Macintosh clients, check the version file in the bin folder in the NetBackup
folder in the Preferences folder.

Status Code: 46

Message: server not allowed access

Explanation: The server is trying to access the client but the server is not listed on
the client as a valid server.

Recommended Action: If the server is a valid server, add its name to the client's
server list:

* On Windows NT, 98, and 95 clients, add the server on the Servers tab in the
NetBackup Configuration dialog box. To display this dialog box, start the Backup,
Archive, and Restore interface on the client and click Configure on the Actions menu
(also see "Using the Configure - NetBackup Window" on page 57).
* On UNIX, and Macintosh clients, add a SERVER entry in the bp.conf file. • On
NetWare target and OS/2 clients add a SERVER entry in the bp.ini file.

If you continue to have problems, review "Resolving Network Communication

Problems" on page 21 and "Verifying Host Names and Services Entries" on page 31.
22
Status Code: 47

Message: host is unreachable

Explanation: An attempt to connect to another machine failed.

Recommended Action:

1. Verify that the name service (or services) being used by the client is configured to
correctly resolve the host names of the NetBackup server.
2. Verify that the name service (or services) being used by the server is configured
to correctly resolve the host name of the NetBackup client.
3. Try to ping the client from the server and the server from the client.
4. If you continue to have problems, perform "Resolving Network Communication
Problems" on page 21.

Status Code: 48

Message: client hostname could not be found

Explanation: The system function gethostbyname() failed to find the client's host
name.

Recommended Action:

1. Verify that the client name is correct in:

* The NetBackup class configuration on the master server.
* The General and Clients tabs in the NetBackup Configuration dialog box on
Microsoft Windows and NetWare nontarget clients. To display this dialog box, start
the Backup, Archive, and Restore interface on the client and click Configure on the
Actions menu (also see "Using the Configure - NetBackup Window" on page 57).
* The bp.conf file on UNIX and Macintosh clients.
* The bp.ini file on OS/2 and NetWare target clients.
2. On clients and servers, verify that the name service is set up to correctly resolve
the NetBackup client names. On UNIX clients, verify that the client's host name is in
the /etc/hosts file or the YP hosts file or NIS maps.

Status Code: 49

Message: client did not start

Explanation: The client failed to start up correctly.

Recommended Action:
23
1. Verify that software is installed on the client and it is the correct version. If
necessary, reinstall the client software.
2. Check for full file systems on the client.
3. Enable detailed activity logging on the client:
* Create bpcd and bpbkar (UNIX or Windows NT only) activity log directories.
* On a UNIX client, add the VERBOSE option to the /usr/openv/netbackup/bp.conf
file.
* On PC clients, increase the debug or log level as explained in the activity log
topics in Chapter 3, "Using the Logs and Reports."
4. Retry the operation and examine the resulting logs.
5. On UNIX systems, use the UNIX sum command to check for corrupt binaries.

Status Code: 50

Message: client process aborted

Explanation: The client backup aborted. One instance when this code appears is if a
NetBackup master or slave server is shut down or rebooted when a backup or
restore is in process.

Recommended Action:

1. Enable detailed activity logging:

* Create a bpbkar activity log directory (UNIX or Windows NT only).
* Create a bpcd activity log directory (this log is created automatically on Macintosh
clients.
* On UNIX clients, add the VERBOSE option to the /usr/openv/netbackup/bp.conf file.
* On PC clients, increase the debug or log level as explained in the activity log
topics in Chapter 3, "Using the Logs and Reports."
2. Retry the operation and examine the resulting logs.
3. On UNIX clients, check for core files in the / directory.
4. On UNIX clients, check the system log (/usr/adm/messages on Solaris) for system
problems.
5. This problem can sometimes be due to a corrupt binary.

On UNIX clients, use the UNIX sum command to check the bpcd, bpbkar, and tar
binaries, located in /usr/openv/netbackup/bin on the client. Reinstall them if they are
not the same as in the client directory under /usr/openv/netbackup/client on the
server.

On a Windows NT client, check the bpinetd.exe, bpcd.exe, bpbkar32.exe, and

tar32.exe executables located in the install_path\NetBackup\bin folder on the client.
Reinstall the client if these executables are not the same size as on other Windows
24
NT clients or are not at the same release level or do not have the same NetBackup
patches applied as other Windows NT clients.

Status Code: 51

Message: timed out waiting for database information

Explanation: The database process did not respond within five minutes.

Recommended Action:

1. Verify that the NetBackup Database Manager daemon (service on Windows NT) is
running.
2. Verify that there is space in the file system that contains the NetBackup
databases.
3. Create bpbrm and bpdbm activity log directories on the server and retry the
operation.
4. Look in the activity log files to find more information on the problem.

Status Code: 52

Message: timed out waiting for media manager to mount volume

Explanation: The requested volume was not mounted before the timeout expired.
This error can also occur if the volume happens to be a cleaning tape but was not
specified as a cleaning tape.

Recommended Action:

1. Verify that the requested volume is available and an appropriate drive is ready
and in the UP state.
2. If this occurs during a read operation (restore, duplicate, verify), the drives could
be busy. Try increasing the media mount timeout specified by the NetBackup global
attribute in order to allow more time for mounting and positioning the media.
3. Verify that the tape is not a cleaning tape that is configured as a regular volume.
4. When the robot is controlled by an Automated Cartridge System, verify that the
ACSLS system is up.
5. If this is an initial installation, refer to "Common Configuration Problems" in
chapter 2.
6. On Windows NT, check the Event Viewer Application log for error messages that
indicate why the tape mount did not complete. On UNIX, check the system log.

Status Code: 53

25
Message: backup restore manager failed to read the file list

Explanation: The backup and restore manager (bpbrm) could not read the list of
files to back up or restore.

Recommended Action: Verify that the server software has been installed correctly
on the master server and all slave servers. If that is not the problem:

1. Create bpbrm and bpsched activity log directories on the server.

2. On a UNIX NetBackup server, add the VERBOSE option to the bp.conf file. On a
Windows NT NetBackup server, set the Verbose option on the Troubleshooting tab in
the NetBackup Configuration dialog box. To display this dialog box, start the Backup,
Archive, and Restore interface on the server and click Configure on the Actions
menu (also see "Using the Configure - NetBackup Window" on page 57).
3. Retry the operation and check the resulting activity logs for detailed
troubleshooting information.

Status Code: 54

Message: timed out connecting to client

Explanation: The server could not complet e the connection to the client. The accept
system call timed out after 60 seconds.

Recommended Action:

1. For a Macintosh or NetWare target client, verify that the server is not trying to
connect when a backup or restore is already in progress on the client. These clients
can handle only one NetBackup job at a time.

On a Macintosh, you can check for activity by examining the NetBackupListen file in
the following folder on the startup disk of the Macintosh client: :System
Folder:Preferences:NetBackup:logs:inetd:log.mmddyy
2. On a Sequent platform, verify that the system has the correct level of TCP/IP.
3. Perform "Resolving Network Communication Problems" on page 21.
4. On UNIX clients, verify that the /usr/openv/netbackup/bin/bpcd binary exists and
that it is the correct size.

Status Code: 55

Message: permission denied by client during rcmd

Explanation: The UNIX client does not have the server's name in its /.rhosts file.

26
Recommended Action: Add the server name to the /.rhosts file on the UNIX client.
Status Code: 56

Message: client's network is unreachable

Explanation: The server got ENETUNREACH when trying to connect to the client.

Recommended Action: Try to ping the client from the server. Check the IP address
for the client. If you still have problems, talk to your network administrator.
Status Code: 57

Message: client connection refused

Explanation: The client refused a connection on the port number for bpcd. This can
occur because there is no process listening on the bpcd port or there are more
connections to the bpcd port than the network subsystem can handle with the
listen() call.

Recommended Action:

1. For Windows NT NetBackup servers:

1. Verify that the bpcd and bprd port numbers in the
%SystemRoot%\system32\drivers\etc\services file on the server matches the setting
on the client.
2. Verify that the NetBackup Client Service Port Number and NetBackup Request
Service Port Number on the Network tab in the NetBackup Configuration dialog box
match the bpcd and bprd settings in the services file. To display this dialog box,
start the Backup, Archive, and Restore interface on the server and click Configure
on the Actions menu (also see "Using the Configure - NetBackup Window" on page
57). The values on the Network tab are written to the services file when the
NetBackup Client service starts.
3. Verify that the NetBackup Client service is running.
2. For UNIX servers, verify that the bpcd port number on the server (either NIS
services map or in /etc/services) matches the number in the client's services file.
3. For a Macintosh or NetWare target client, verify that the server is not trying to
connect when a backup or restore is already in progress on the client. These clients
can handle only one NetBackup job at a time.
4. Perform "Resolving Network Communication Problems" on page 21.

Status Code: 58

Message: can't connect to client

Explanation: The server was unable to connect to the client.

27
Recommended Action: Perform "Resolving Network Communication Problems" on
page 21.
Status Code: 59

Message: access to the client was not allowed

Explanation: The master or slave server is trying to access the client, but the server
is not recognized by the client as a valid server.

Recommended Action:

1. If the server is a valid server, verify that it is in the server list on the client. If
necessary add it as follows:
* On Windows NT, 98, and 95 clients, add the server on the Servers tab in the
NetBackup Configuration dialog box. To display this dialog box, start the Backup,
Archive, and Restore interface on the client and click Configure on the Actions menu
(also see "Using the Configure - NetBackup Window" on page 57).
* On UNIX, and Macintosh clients, add a SERVER entry in the bp.conf file.
* On NetWare target and OS/2 clients add a SERVER entry in the bp.ini file.

If you change the server list on a UNIX master server, you must stop and then
restart the NetBackup Request daemon (bprd) and NetBackup Database Manager
daemon (bpdbm) for the changes to take effect. On Windows NT, stop and restart
the NetBackup Request Manager and NetBackup Database Manager services.
2. On Windows NT clients, enable bpinetd activity logging as follows:
1. Create a bpinetd activity log directory on the client.
2. Increase the debug or log level as explained in the activity log topics in Chapter
3, "Using the Logs and Reports."
3. Retry the backup and examine the resulting logs to determine the cause of the
failure.
3. On all but Macintosh clients, enable bpcd activity logging as follows:
1. Create a bpcd activity log directory on the client.
2. On a UNIX client, add the VERBOSE option to the /usr/openv/netbackup/bp.conf
file.
3. On PC clients, increase the debug or log level as explained in the activity log
topics in Chapter 3, "Using the Logs and Reports."
4. Retry the backup and examine the resulting logs to determine the cause of the
failure.
4. On Macintosh clients, check the inetd and bpcd activity logs. Both logs are
created automatically.
* Check the inetd log to see if NetBackupListen is running.
* Check the bpbkar and tar messages in the bpcd log file. To increase the amount of
information included in the logs, set the loglevel parameter in the mac.conf file to a
28
higher value.
5. Check the bpcd activity log to determine the server's peername and what
comparisons are being made. The bpcd process compares NetBackup server list
entries to the peername of the server attempting the connection and rejects the
connection if the names are different. If necessary, change the server list entry on
the client to match the peername.
6. On Windows NT clients, check the following:
* Verify that NetBackup for Windows NT software was installed under a Windows NT
administrator account.

If NetBackup is under another type of account, reinstall it under an administrator

account. The installation will complete successfully under a non-administrator
account but the NetBackup Client service is not added to Windows NT and the
NetBackup server cannot access the client.
* Verify that the Windows NT TCP/IP service specifies the domain server that
resolves names for the subnet that contains the NetBackup servers. UNIX and
Windows NT clients are frequently not on the same subnet and use different domain
servers. When this condition exists the NetBackup servers and Windows NT clients
may be able to ping one another, but the server is still unable to access the
Windows NT client.
7. If the preceding steps do not resolve this problem, see "Resolving Network
Communication Problems" on page 21.

Status Code: 60

Message: client cannot read the mount table

Explanation: The backup process on the client could not read the list of mounted file
systems.

Recommended Action:

1. Execute a df to see if the system can read the mount table.

2. On an SCO system, code 60 can occur because the mount-point path name
exceeds 31 characters, which is the maximum allowed on an SCO system. The
bpbkar activity log on the client will show a message similar to the following:

bpbkar build_nfs_list: FTL - cannot statfs net Errno: 42406

To eliminate these errors for future backups, create a mount point with a shorter
name and symbolically link the long name to the short name.
3. For detailed troubleshooting information, create a bpbkar activity log directory,
retry the operation, and examine the resulting log.

29
Status Code: 61

Message: wbak was killed

Explanation: The wbak process on the Apollo was killed.

Recommended Action: Try the backup again.

Status Code: 62

Message: wbak exited abnormally

Explanation: The wbak process on the Apollo exited abnormally.

Recommended Action: Try running wbak by hand to determine the source of the
problem. Direct the output of the wbak command to /dev/null to avoid filling up your
file system and use the following parameters:

-l -nhi -pdtu -stdout -nwla and -full or -af date

Status Code: 63

Message: process was killed by a signal

Explanation: A kill signal was sent to the client process.

Recommended Action: This is usually caused by someone intentionally terminating

a backup.
Status Code: 64

Message: timed out waiting for the client backup to start

Explanation: The client did not send a ready message to the server within the
allotted time.

Recommended Action:

1. 1. On all but Macintosh clients, enable bpcd activity logging as follows:

1. Create a bpcd activity log directory on the client.
2. On a UNIX client, add the VERBOSE option to the /usr/openv/netbackup/bp.conf
file.
3. On PC clients, increase the debug or log level as explained in the activity log
topics in Chapter 3, "Using the Logs and Reports."
2. 2. On Macintosh clients, check the inetd and bpcd activity logs. Both logs are
created automatically.
* Check the inetd log to see if NetBackupListen is running.
30
* Check the bpbkar and tar messages in the bpcd log file. To increase the logging
level, set the loglevel parameter in the mac.conf file to a higher value.
3. On a UNIX or Windows NT client, create the bpbkar activity log directory on the
client.
4. On Windows NT clients, verify that the NetBackup Client service is running.
5. On a UNIX client, use the ps command to check for a client process that is using
too much CPU time.
6. Retry the backup and examine the activity logs for clues on the cause of the
failure.

Status Code: 65

Message: client timed out waiting for the continue message from the media
manager.

Explanation: The tape manager, bptm reported that the media did not load and
position within the allotted time.

Recommended Action: Verify that the requested volume is available and the
required device is in an UP state.

For detailed debug information:

1. Create a bptm activity log directory on the server.

2. On a UNIX NetBackup server, add the VERBOSE option to the bp.conf file. On a
Windows NT NetBackup server, set the Verbose option on the General tab in the
Master Server Properties dialog box (see "Using the Configure - NetBackup Window"
on page 57).
3. Retry the operation and check the bptm activity log file for information on the
drive, robot, and tape that is causing the timeout.
4. On a Windows NT NetBackup server (master or slave), check the Event Viewer
Application log for error messages that indicate why the tape mount did not
complete.

Status Code: 66

Message: client backup failed to receive the CONTINUE BACKUP message

Explanation: The client bpbkar process did not receive the message from the server
that indicates that the server is ready to continue.

Recommended Action:

Verify that the server did not crash. If that is not the problem and you need more
31
information:

1. On UNIX and Windows NT clients, enable bpbkar activity logging.

1. Create a bpbkar activity log directory.
2. On a UNIX client, add the VERBOSE option to the bp.conf file. On a Windows NT
client, set Verbose on the Troubleshooting tab in the NetBackup Configuration dialog
box. To display this dialog box, start the Backup, Archive, and Restore interface on
the client and click Configure on the Actions menu (also see "Using the Configure -
NetBackup Window" on page 57).
2. On other PC clients except Macintosh, create an activity log directory for bpcd
(the bpcd log is created automatically on Macintosh). To increase the amount of
information that appears in the logs, see the logging topics in Chapter 3, "Using the
Logs and Reports."
3. On the master server create bpsched and bpbrm activity log directories. If there
are slave servers involved, create a bpbrm activity log directory on them.
4. Retry the operation and check the resulting activity logs.

Status Code: 67

Message: client backup failed to read the file list

Explanation: The client could not read the list of files to back up.

Recommended Action: First, verify that the server did not crash. If that is not the
problem and you need more information:

1. Set up activity logging:

1. On the server, create a bpbrm activity log directory.
2. On UNIX and Windows NT clients, create a bpbkar activity log directory.
3. On other PC clients except Macintosh, create an activity log directory for bpcd
(the bpcd log is created automatically on Macintosh). To increase the amount of
information that appears in the logs, see the logging topics in Chapter 3, "Using the
Logs and Reports."
2. Retry the operation and check the resulting activity logs.

Status Code: 68

Message: client timed out waiting for the file list

Explanation: The client did not receive the list of files to back up within the allotted
time. This list comes from the server.

Recommended Action: First, verify that the server did not crash. If that is not the
problem and you need more information:
32
1. Set up activity logging:
1. On the server, create a bpbrm activity log directory.
2. On UNIX and Windows NT clients, create a bpbkar activity log directory.
3. On other PC clients except Macintosh, create an activity log directory for bpcd
(the bpcd log is created automatically on Macintosh). To increase the amount of
information that appears in the logs, see the logging topics in Chapter 3, "Using the
Logs and Reports."
2. Retry the operation and check the resulting activity logs.

Status Code: 69

Message: invalid file list specification

Explanation: The file list received from the server had invalid entries.

Recommended Action: Check the class file list. If wildcards are used, verify there are
matching bracket characters ([ and ]). If the file list contains UNC (Universal Naming
Convention) names, ensure they are properly formatted.
Status Code: 70

Message: an entry in the file list expanded to too many characters

Explanation: The wildcards used in one of the file list entries caused too many files
to be specified.

Recommended Action: Change the wildcards in the file list to specify fewer files.
Status Code: 71

Message: none of the files in the file list exist

Explanation: The files in the file list did not match any of the files on the client. This
error can occur when there is only one file in the file list and the file cannot be
backed up due to an I/O error.

Recommended Action:

1. Verify that the correct file list is specified for this client.
2. On Windows NT clients, verify that the account used to start the NetBackup Client
service has read access to the files.

If you are backing up a network drive or a UNC (universal naming convention) path,
use the Services application in the Windows NT Control Panel to verify that the
NetBackup Client service does not start under the SYSTEM account. The SYSTEM
33
account cannot access network drives. To back up network drives or UNC paths,
change the NetBackup Client service startup to log in as a user that has permission
to access network drives.
3. Check the All Log Entries report for clues.
4. Set up activity logging:
* • On UNIX and Windows NT clients, create an activity log directory for bpbkar.
* • On other PC clients except Macintosh, create an activity log directory for bpcd
(the bpcd log is created automatically on Macintosh).

To increase the amount of information that appears in the logs, see the logging
topics in Chapter 3, "Using the Logs and Reports."
5. Retry the operation and check the resulting activity logs.

Status Code: 72

Message: the client type is incorrect in the configuration database

Explanation: The class type attribute in the class configuration indicates that the
client is one type, but the installed software is for another type.

Recommended Action: Verify that the class type attribute for the class is correct.
Also, for UNIX, do not place Apollo and standard clients in the same class.
Status Code: 73

Message: bpstart_notify failed

Explanation: The bpstart_notify script returned a nonzero exit code.

Recommended Action: Check the bpstart_notify script on the client to see if it

performs as desired.
Status Code: 74

Message: client timed out waiting for bpstart_notify to complete

Explanation: The bpstart_notify script on the client took too long.

Recommended Action: Try to speed up the bpstart_notify script or set the

BPSTART_TIMEOUT on the server to a value that is larger than the default.Set
BPSTART_TIMEOUT in the bp.conf file on a UNIX NetBackup server. On a Windows NT
NetBackup server, use the Configure - NetBackup window to set Backup Start
Timeout (see "Using the Configure - NetBackup Window" on page 57).
Status Code: 75

Message: client timed out waiting for bpend_notify to complete

34
Explanation: The bpend_notify script on the client took too long.

Recommended Action: Try to speed up the bpend_notify script or set

BPEND_TIMEOUT on the server to a value that is larger than the default. Set
BPEND_TIMEOUT in the bp.conf file on a UNIX NetBackup server. On a Windows NT
NetBackup server, use the Configure - NetBackup window to set Backup End
Timeout.
Status Code: 76

Message: client timed out reading file

Explanation: A fifo was specified in the file list and no data was produced on the fifo
within the allotted time.

Recommended Action:

1. Verify that the process produces the data on the named fifo is started correctly.
2. Set the CLIENT_READ_TIMEOUT option on the server to a value that is larger than
the default. The CLIENT_READ_TIMEOUT option is in the bp.conf file on a UNIX
NetBackup server and in the registry on a Windows NT NetBackup server.

Status Code: 77

Message: execution of the specified system command returned a nonzero status

Explanation: An immediate command returned a nonzero status.

Recommended Action:

1. Verify that the command is specified correctly.

2. Execute the command manually to see if the desired result is produced.
3. For detailed troubleshooting information, set up activity logging:
1. On UNIX and Windows NT clients, create an activity log directory for bpbkar.
2. On other PC clients except Macintosh, create an activity log directory for bpcd
(the bpcd log is created automatically on Macintosh). To increase the amount of
information that appears in the logs, see the logging topics in Chapter 3, "Using the
Logs and Reports."
3. Retry the operation and check the resulting activity log.

Status Code: 78

Message: afs/dfs command failed

35
Explanation: Indicates an AFS vos command failure.

Recommended Action:

1. Check the NetBackup Problems Report for additional information on why the
command failed.
2. The bpbkar activity log shows the command that was executed. Create an
activity log directory for bpbkar. Retry the operation and retry the resulting activity
log.
3. Try executing the vos command manually to duplicate the problem.

Status Code: 80

Message: Media Manager device daemon (ltid) is not active

Explanation: If the server is UNIX, the The Media Manager device daemon,ltid, is not
running. If the server is Windows NT, the NetBackup Device Manager service is not
running.

Recommended Action:

1. On Windows NT, use the Activity Monitor or the Services application in the
Windows NT Control Panel to see if the NetBackup Device Manager service is
running. If it is not running, start it. To enable verbose logging, place VERBOSE on a
line by itself in the install_path\Volmgr\vm.conf file before starting the service.
2. On UNIX, use vmps to see if ltid is running and if necessary start it in verbose
mode with the following command:

/usr/openv/volmgr/bin/ltid -v

Or, add a VERBOSE entry to the Media Manager configuration file,

/usr/openv/volmgr/vm.conf. Create the vm.conf file if necessary.
3. On UNIX, check the system logs to verify that ltid starts.

Note: ltid or the NetBackup Device Manager service is used only if devices are
attached to the system.

Status Code: 81

Message: Media Manager volume daemon (vmd) is not active

Explanation: The tape manager (bptm) could not communicate with the NetBackup
Volume Manager service (Windows NT) or the Media Manager volume daemon
(UNIX). This communication is required for most operations.
36
Recommended Action:

On UNIX:
Verify that the Media Manager device daemon (ltid) and the volume daemon (vmd)
are running. Start them if necessary.

On Windows NT:
Verify that both the NetBackup Device Manager service and the NetBackup Volume
Manager service are running. Start them if necessary.

Note: ltid or the NetBackup Device Manager service is used only if devices ar

restore must use.

Recommended Action:

1. For additional information, check the following:

* NetBackup Problems report
* System log (UNIX)
* Event Viewer Application log (Windows NT)
2. Typically, this status code indicates a drive configuration problem that allows
more than one process at a time to open the device.

On UNIX, the problem could be due to:

* Two (or more) devices were configured that are really the same physical device
(for different densities perhaps). Verify that none of the /dev files used for these
devices have the same major or minor numbers.
* Links exist in the file system that are allowing users access to the drives.
* The physical configuration for the drives was modified (xdevadm, tpconfig, or
vm.conf) and the Media Manager device daemon, ltid, was not restarted. Verify the
configuration and start ltid.

On Windows NT, the problem could be that the Media Manager device configuration
was modified but the NetBackup Device Manager service was not restarted. Verify
the configuration and restart the NetBackup Device Manager service.
3. For detailed troubleshooting information:
1. Create an activity log directory for bpdm (if the device is disk) or bptm (if the
device is tape).
2. On UNIX, restart ltid in the verbose mode by executing: /usr/openv/volmgr/bin/ltid
-v

Or, add a VERBOSE entry to the Media Manager configuration file,

/usr/openv/volmgr/vm.conf. Create the vm.conf file if necessary.

37
3. On Windows NT, enable verbose logging by adding VERBOSE on a line by itself in
the install_path\Volmgr\vm.conf file. Then, stop and restart the NetBackup Device
Manager service.
4. Retry the operation and check the resulting activity log files.

Status Code: 84

Message: media write error

Explanation: The system's device driver returned an I/O error while NetBackup was
writing to removable media or a disk file.

Recommended Action:

1. For additional information, check the following:

* NetBackup Problems report to determine the device or media that caused the
error
* System and error logs for the system (UNIX)
* Event Viewer Application and System logs (Windows NT)
2. If NetBackup was writing backups to a disk file, verify that the disk has enough
space for the backup.

For NetBackup database backup to a disk path on a UNIX system, you may be trying
to write a image greater than two gigabytes. File sizes greater than two gigabytes is
a limitation on many UNIX file systems. Tape files do not have this limit.
3. If the media is tape or optical disk, check for:
* A defective or dirty drive, in which case, clean it or have it repaired (refer to the
tpclean command for robotic drives).
* The wrong media type. Verify that the media matches the drive type you are
using. On an optical drive, the platters may not be formatted correctly.
* Defective media. If this is the case, use the bpmedia command to set the volume
to the FROZEN state so it is not used for future backups.
* Incorrect drive configuration. Verify the Media Manager and system configuration
for the drive.

For example, on UNIX the drive could be configured for fixed mode when it must be
variable mode. See the Media Manager Device Configuration Guide for more
information.

Status Code: 85

Message: media read error

Explanation: The system device driver returned an I/O error while NetBackup was
38
reading from tape, optical disk, or a disk file.

Recommended Action:

1. For additional information, check the following:

• NetBackup Problems report to determine the device or media that caused the
error

• System and error logs for the system (UNIX)

• Event Viewer Application and System logs (Windows NT)

2. Check for the following:

• A defective or dirty drive. Clean it or have it repaired (see the tpclean command
for cleaning).

• Incorrect drive configuration. Verify the Media Manager and system configuration
for the drive.

For example, on UNIX the drive could be configured for fixed mode when it must be
variable mode. See the Media Manager Device Configuration Guide for more
information.

• Defective media. In this case, you may not be able to recover all the data on the
media. Use the bpmedia command to set the volume to the FROZEN state so it is
not used for future backups.

• The wrong media type. Verify that the media matches the drive type you are
using.
Status Code: 86

Message: media position error

Explanation: The system's device driver returned an I/O error while NetBackup was
positioning media (tape or optical disk).

Recommended Action:

1. For additional information, check the following:

• NetBackup Problems report to determine the device or media that caused the
error
39
• System and error logs for the system (UNIX)

• Event Viewer Application and System logs (Windows NT)

2. Check for the following:

• A defective or dirty drive. Clean it or have it repaired (see the tpclean command
for cleaning).

• Incorrect drive configuration. Verify the Media Manager and system configuration
for the drive.

For example, on UNIX the drive could be configured for fixed mode when it must be
variable mode. See the Media Manager Device Configuration Guide for more
information.

• Defective media. In this case, some data may be lost. Use the bpmedia command
to set the volume to the FROZEN state so it is not used for future backups.

• The wrong media type. Verify that the media matches the drive type you are
using.
Status Code: 87

Message: media close error

Explanation: The system's device driver returned an I/O error while NetBackup was
closing a tape or optical disk.

Recommended Action:

1. For additional information, check the following:

• NetBackup Problems report to determine the device or media that caused the
error

• System and error logs for the system (UNIX)

• Event Viewer Application and System logs (Windows NT)

2. Check for the following:

• A defective or dirty drive. Clean it or have it repaired (see the tpclean command
for cleaning).
40
• Defective media. In this case, some data may be lost. Use the bpmedia command
to set the volume to the FROZEN state so it is not used for future backups.
Status Code: 88

Message: Auspex SP/Backup failure

Explanation: NetBackup detected a problem when backing up an Auspex FastBackup

client.

Recommended Action: Check the All Log Entries report. If more details are required,
create bptm and bpbrm activity log directories on the server. Then, retry the
operation and check the resulting log files. This error is usually due to a
configuration problem.
Status Code: 90

Message: media manager received no data for backup image

Explanation: The tape manager (bptm) or disk manager (bpdm) received no data
when performing a backup or archive. This can occur for incremental backups where
no data was backed up because no files have changed.

Recommended Action:

1. For additional information, check the following:

• NetBackup Problems report to determine the device or media that caused the
error

• System and error logs for the system (UNIX)

• Event Viewer Application log (Windows NT)

2. Verify the Media Manager and system configuration for the drive.

For example, on UNIX the drive may not be set for variable mode in a case where
that mode is required by NetBackup. Check the Media Manager Device
Configuration Guide for drive configuration information.

3. Verify that the Media Manager configuration for the backup device matches what
is specified for the storage unit in the NetBackup class.

4. Verify that you are using the correct media in the drive.

41
5. For detailed debug information, create a bpdm or bptm activity log directory
(whichever applies) on the server. If the client is Windows NT, also create a bpbkar
activity log directory on the client. Retry the operation and check the resulting
activity logs. Retry the operation. Check the resulting activity log file.
Status Code: 91

Message: fatal NB media database error

Explanation: The tape manager (bptm) received an error while reading or updating
its media database.

Recommended Action:

1. Check the All Log Entries report for more information.

2. Check the NetBackup Media Lists report to see if the database is intact. If the
database is not intact, consider reloading it from the latest NetBackup database
backup volume.

3. Verify that the disk partition on which the database resides has enough space.

4. If the above actions do not explain the problem, check the NetBackup Problems
report.

5. For detailed troubleshooting information, create a bptm activity logdirectory on

the server and retry the operation. Check the resulting activity log file.

6. Contact customer support and send appropriate problem and activity log
sections.
Status Code: 92

Message: media manager detected image that was not in tar format

Explanation: When performing a restore, the tape manager (bptm) or disk manager
(bpdm) could not find a tar header at the offset it expected.

Recommended Action:

1. Perform a bpverify of the affected image to determine if it is written correctly.

2. Check the NetBackup Problems report for additional information about the error.

3. Verify the Media Manager and system configuration for the drive. For example, on
some UNIX systems, for example, if you do not configure the drive for variable-
42
mode block size writes, backup images written to the media produce this error when
an attempt is made to restore the image. For example, you see the following
sequence of events:

• Backup succeeds

• Verify succeeds

• Restore fails

The bptm activity log shows an error similar to

00:58:54 [2304] <16> write_data: write of 32768 bytes indicated only 29696 bytes
were written, errno = 0

In this case, configure the drive for variable-mode block sizes and suspend media
written on that device. See the NetBackup Device Configuration Guide.

The images written to those media may be restorable (this is platform dependent),
but single file restores are almost guaranteed to fail. You can choose to expire these
media and regenerate the backups, or you can attempt to duplicate the images on
these media to another device and then expire the original copy.

4. Error code 92 has been encountered on some relabeled and value-added 8-mm
tape drives where the drive's microcode incorrectly processes a "forward space
record" SCSI command.

5. If the problem is not one of the above, create an activity log directory for either
bpdm or bptm and retry the operation. Check the resulting activity log file.
Status Code: 93

Message: media manager found wrong tape in drive

Explanation: When loading a volume for a backup or restore, the tape manager
(bptm) found a volume loaded that did not have the expected tape header. This can
indicate that volumes in a robot are not in the slots indicated in the Media Manager
volume configuration.

Recommended Action:

• If the volume is in a robot and the robot supports barcodes, perform a Compare
Contents with Volume Configuration (Verify Robot Contents on UNIX). The resulting
report shows which media ID was found and validates its slot number with what is in
the Media Manager volume configuration. Then, either change the physical location
43
in the robot or change the volume configuration to show the correct slot.

• If the volume was mounted on a nonrobotic drive, verify that the correct volume
was mounted and assigned.
Status Code: 94

Message: cannot position to correct image

Explanation: When searching for a backup image to restore, the tape manager
(bptm) did not find the correct backup ID at the expected position on the volume.
This can indicate a drive hardware problem.

Recommended Action:

1. Try the restore on another drive if possible.

2. For additional information, check the following:

• NetBackup Problems report to determine the device or volume thatcaused the

error

• System and error logs for the system

• Event Viewer Application and System logs (Windows NT)

3. For detailed troubleshooting information, create an activity log directory for bptm
and retry the operation. Check the resulting activity log files.
Status Code: 95

Message: requested media id not found in NB media database and/or MM volume

database

Explanation: An operation was requested on a media ID for which NetBackup does

not have a record. An example of this is using bpmedia to suspend or freeze a
media ID that does not exist.

Recommended Action: Run a NetBackup Media List report to determine the valid
media IDs. Then, retry the command with a valid media ID.
Status Code: 96

Message: unable to allocate new media for backup, storage unit has none available

Explanation: The tape manager (bptm) could not allocate a new volume for
backups. This indicates that the storage unit has no more volumes available in the
44
volume pool for this backup.

Recommended Action:

Check the NetBackup Problems report to determine the storage unit that is out of
media.

1. If the storage unit is a robot and there are empty slots, add more volumes
(remember to specify the correct volume pool).

• If there are no empty slots, move some media to nonrobotic and then add new
volumes.

• If you are having difficulty keeping track of your available volumes, try the
available_media script:

On UNIX, this script is in:

/usr/openv/netbackup/bin/goodies/available_media

install_path\NetBackup\bin\goodies\available_media.cmd

This script lists all volumes in the Media Manager volume configuration, and
augments that list with information on the volumes currently assigned to
NetBackup.

2. If the storage unit and volume pool appear to have media, verify the following:

• Volume is not FROZEN or SUSPENDED.

Check for this condition by using the NetBackup Media List report. If the volume is
frozen or suspended, use the bpmedia command to unfreeze or unsuspend it (if that
is desired).

• Volume has not expired or exceeded its maximum number of mounts.

• Volume Database Host name for the device is correct.

If you change the Volume Database Host name, stop and restart the Media Manager
device daemon, ltid, (if the server is UNIX) or the NetBackup Device Manager
service (if the server is a Windows NT system).

• The correct host is specified for the storage unit in the NetBackup configuration.

45
The host connection should be the server (master or slave) that has drives
connected to it.

• The Media Manager volume configuration has media in the correct volume pool
and unassigned or active media is available at the required retention level.

Use the NetBackup Media List report to show the retention levels, volume pools, and
status (active and so on) for all volumes. Use the NetBackup Media Summary report
to check for active volumes at the correct retention levels.

3. In some configurations, the NetBackup bptm process is rejected when requesting

media from the vmd process (NetBackup Volume Manager service on Windows NT)
because that processcannot determine the name of the host that is making the
request.

This can be due to incorrect network configuration involving:

• Multiple network interfaces

• /etc/resolv.conf on those UNIX systems that use it

• Running DNS and not having reverse addressing configured

4. Create bptm and vmd activity log directories and retry the operation.

5. Examine the bptm activity log to verify that bptm is connecting to the correct
system. If an error is logged, examine the vmd log.

On UNIX, the vmd log is:

/usr/openv/volmgr/debug/daemon/log.xxxxxx

On Windows NT, the vmd log is:

install_path\Volmgr\debug\daemon\xxxxxx.log.

6. If this is a new storage unit, and this is the first attempt to use it, stop and restart
NetBackup on the master server.

Note: The bptm activity logs (in verbose mode) usually show the NetBackup media
selection process.
Status Code: 97

Message: requested media id is in use, cannot process request

46
Explanation: An operation was requested on a media ID that is in use. An example
of this is attempting to suspend or freeze a volume while it is being used for a
backup or restore.

Recommended Action: Retry the command when the volume is not in use. Use the
Device Monitor to determine if the volume is in use (on UNIX you can also use
xdevadm).
Status Code: 98

Message: error requesting media (tpreq)

Explanation: The tape manager and optical manager (bptm) received an error when
requesting a media mount from the NetBackup Device Manager service on Windows
NT or the Media Manager device daemon (ltid) on UNIX.

Recommended Action: Check the NetBackup Problems report to determine the

reason for the failure. The most common cause is that the NetBackup Device
Manager service on Windows NT or the Media Manager device daemon (ltid) on
UNIX is not running. Start it if necessary.
Status Code: 99

Message: NDMP backup failure

Explanation: None of the paths in your NDMP class file list were backed up
successfully.

Recommended Action: Check the NetBackup All Log Entries report for more
information. A possible cause for this error is that none of the backup paths exist on
the NDMP host.
Status Code: 100

Message: system error occurred while processing user command

Explanation: A system call failed in bparchive, bpbackup, bplist, or bprestore.

Recommended Action:

1. Enable activity logging for bparchive, bpbackup, bplist, or bprestore (as

appropriate) by creating activity log directories for them.

On UNIX, if a nonroot user is having problems, verify that the directory created has
mode 666. Look for and correct any reported errors.

47
2. Retry the operation and check the resulting logs.

If the logs do not reveal the problem, use the command line version of the
command and correct any problems that are reported on stderr.
Status Code: 101

Message: failed opening mail pipe

Explanation: The process that attempts to send mail could not open the pipe to the
server.

Recommended Action: Verify that mail is configured on the client. For detailed
troubleshooting information, create a bpcd activity log directory and retry the
operation. Check the resulting bpcd activity log.
Status Code: 102

Message: failed closing mail pipe

Explanation: The process that sends mail could not close the pipe to the server.

Recommended Action: Verify that mail is configured on the client. For detailed
troubleshooting information, create a bpcd activity log directory and retry the
operation. Check the resulting bpcd activity log.
Status Code: 105

Message: file pathname exceeds the maximum length allowed

Explanation: The path name built by using the current working directory exceeds
the maximum path length allowed by the system.

Recommended Action: Shorten the current working directory path length.

Status Code: 106

Message: invalid file pathname found, cannot process request

Explanation: One of the file paths to be backed up or archived is not valid.

Recommended Action: Verify that full path names are used (they start with / on
UNIX), and they are less than the maximum path length for the system. Also, verify
that the files exist and the permissions allow NetBackup to access them.
Status Code: 110

Message: /usr/openv/netbackup/bp.conf not found

48
Explanation: On Windows NT, NetBackup could not read the registry entries that
were created during installation. On UNIX, /usr/openv/netbackup/bp.conf file does
not exist.

Recommended Action: Reinstall NetBackup software on the client or create the

/usr/openv/netbackup/bp.conf file with at least the following lines:

SERVER = server_name

CLIENT_NAME = client_name
Status Code: 111

Message: SERVER was not specified in /usr/openv/netbackup/bp.conf

Explanation: On UNIX, the SERVER = server_name line is missing in the bp.conf file.
On Windows NT, the server list contains no entries. Recommended Action:

• On a UNIX client, add the following line to the top of the

/usr/openv/netbackup/bp.conf file:

SERVER = server_name

• On a Microsoft Windows or nontarget NetWare client, add the server name on the
Servers tab in the NetBackup Configuration dialog box. To display this dialog box,
start the Backup, Archive, and Restore interface on the client and click Configure on
the Actions menu (also see "Using the Configure - NetBackup Window" on page 57).

• On an OS/2 or NetWare target client, add the server name to the bp.ini file.

• On a Macintosh client, add the SERVER = server_name line to the bp.conf file in
the NetBackup folder in the Preferences folder.
Status Code: 112

Message: no files specified in the file list

Explanation: A restore was requested with no files in the file list.

Recommended Action: Specify at least one file to be restored.

Status Code: 120

Message: cannot find configuration database record for requested NB database

backup

Explanation: The program that backs up the NetBackup internal databases (called
49
catalogs on Windows NT) could not find the attributes that indicate which media IDs
to use or paths to back up. This error should not occur under normal circumstances.

Recommended Action:

1. Check the NetBackup Problems report for additional information about the error.

2. For detailed troubleshooting information, create admin and bpdbm activity log
directories and retry the operation. Check the resulting activity logs.

3. Contact customer support and send appropriate problem and activity log sections
detailing the error.
Status Code: 121

Message: no media is defined for the requested NB database backup

Explanation: NetBackup attempted to back up its internal databases (called catalogs

on Windows NT) and there were no media IDs defined in the database backup
configuration (called catalog backup on Windows NT).

Recommended Action: Add the media IDs to the NetBackup database backup
configuration. Verify that the media IDs are in the NetBackup volume pool.
Status Code: 122

Message: specified device path does not exist

Explanation: The NetBackup internal databases (called catalogs on Windows NT)

were backed up by using the bpbackupdb command line and specifying a raw
device file that does not exist.

Recommended Action: Retry the command using a valid device file name.
Status Code: 123

Message: specified disk path is not a directory

Explanation: NetBackup attempted to back up its internal databases (called catalogs

on Windows NT) and the backup attributes were set to dump to a disk. However, the
disk file path already exists and is not a directory.

Recommended Action: Specify a different disk path for the database backup or
delete the file that already exists.
Status Code: 124

Message: NB database backup failed, a path was not found or is inaccessible

50
Explanation: One or more of the paths specified in the database backup
configuration could not be backed up (the databases are called catalogs on
Windows NT).

Recommended Action:

1. Check the NetBackup Problems report for additional information about the error.
Some possible causes are:

• The path does not exist.

• On a UNIX system, there is a symbolic link in one of the paths.

2. After determining which path could not be accessed, correct the path names in
the database backup configuration.
Status Code: 125

Message: another NB database backup is already in progress

Explanation: Only one NetBackup database backup may be active at any given time.

Recommended Action: None.

Status Code: 126

Message: NB database backup header is too large, too many paths specified

Explanation: Too many paths were specified in the NetBackup database backup
configuration to fit in a fixed-size media header. This error should not occur under
normal circumstances.

Recommended Action: Delete some of the paths from the database backup
configuration.
Status Code: 127

Message: specified media or path does not have a valid NB database backup header

Explanation: The bprecover command was issued and the media ID specified does
not have valid database backup data.

Recommended Action: Validate that the correct media ID is being used.

Status Code: 130

Message: system error occurred

51
Explanation: An error occurred that prevents the product from operating in a
consistent fashion. This error is usually related to a system call.

Recommended Action:

1. Check the NetBackup Problems report for additional information about the error.
2. Check the system log for reported problems.
3. For detailed troubleshooting information, create bpdbm, bpsched, bptm, and bprd
activity log directories on the master server and retry the operation. Check the
resulting activity logs.

Status Code: 131

Message: client is not validated to use the server

Explanation: The client name, as determined from the connection to the server, did
not match any client name in the NetBackup configuration and there was no
altnames configuration for this client on the master server. A client and server that
have multiple network connections can encounter this problem if the name by
which the client is configured is not the one by which its routing tables direct
connections to the server.

Recommended Action:

1. Examine the NetBackup Problems report.

2. Create an activity log directory for bprd and retry the operation. Check the
resulting activity log to determine the connection and client names.

Depending on the request type (restore, backup, and so on.), you may need or want
to:

• Change the client's configured name.

• Modify the routing tables on the client.

• On the master server, set up an altnames directory and file for this client (see the
NetBackup System Administrator's Guide - UNIX).

or

• On a UNIX master server, create a soft link in the NetBackup image database.

52
3. Review "Verifying Host Names and Services Entries" on page 31.
Status Code: 133

Message: invalid request

Explanation: One of two explanations exist.

• A request was made that is unrecognized. This usually results from different
versions of NetBackup software being used together.

• If a client receives this error in response to a list or restore request, it means that
the DISALLOW_CLIENT_LIST_RESTORE or DISALLOW_CLIENT_RESTORE option exists
in the bp.conf file on a UNIX NetBackup server or registry on a Windows NT
NetBackup server. These options deny list and restore requests from all NetBackup
clients.

Recommended Action:

1. If you suspect that the software versions are the problem, verify that all
NetBackup software is at the same version level.

• On UNIX NetBackup servers and clients, check the

/usr/openv/netbackup/bin/version file.

• On Windows NT NetBackup servers, check the install_path\netbackup\version.txt

file or the About NetBackup command on the Help menu.

• On Microsoft Windows clients, check the About NetBackup command on the Help
menu.

• On NetWare target clients, check the Version entry in the bp.ini file. If the client
software is earlier than 3.0, verify that the client is in a Standard type class.

• On Macintosh clients, check the version file in the bin folder in the NetBackup
folder in the Preferences folder.

2. If the server is denying list and restore requests, remove the

DISALLOW_CLIENT_LIST_RESTORE and DISALLOW_CLIENT_RESTORE options from
the bp.conf file on a UNIX NetBackup server or registry on a Windows NT NetBackup
server. Then, stop and restart the NetBackup request daemon (UNIX) or NetBackup
Request Manager service (Windows NT).

3. For detailed troubleshooting information, create bpdbm, bprd, and admin activity
log directories. Then, retry the operation and check the resulting activity logs.
53
Status Code: 135

Message: client is not validated to perform the requested operation

Explanation: This is usually caused by a request to restore files to a client other than
the one that made the request and the request did not come from the root user
(administrator on Windows NT) on a NetBackup server.

Recommended Action: Retry the operation as a root user (administrator on Windows

NT) on the master server. Also see status code 131.
Status Code: 140

Message: user id was not superuser

Explanation: The process was started by a user or process that did not have root
privileges (on UNIX) or administrator privileges (on Windows NT).

Recommended Action: If desired, give the user or process administrator privileges

(on Windows NT) or root privileges (on UNIX) and retry the operation.
Status Code: 141

Message: file path specified is not absolute

Explanation: The file specification must be an absolute path.

Recommended Action: Correct the file specification and retry the command.
Status Code: 142

Message: file does not exist

Explanation: This code is reserved for future use.

Recommended Action: None.

Status Code: 143

Message: invalid command protocol

Explanation: An ill-formed request was made to the NetBackup request daemon

(UNIX) or Request Manager service (Windows NT). This can be due to mismatched
versions of the product, corrupted network communication, or to a non-NetBackup
process sending data across the port for the daemon or service.

Recommended Action: Examine the NetBackup error logs to determine the system
that was the source of the data and on that system determine the process that
54
initiated the request. If it was a NetBackup process, verify that the process or
command is compatible with the version of software on the server.
Status Code: 144

Message: invalid command usage

Explanation: This status code is due to a NetBackup process being started with
improper options or an incompatibility in the product.

Recommended Action: Either correct the command or verify that all NetBackup
binaries are at the same version level.
Status Code: 145

Message: daemon is already running

Explanation: There is another copy of the process executing.

Recommended Action: Terminate the current copy of the process and then restart
the process.
Status Code: 146

Message: cannot get a bound socket

Explanation: The daemon (service on Windows NT) could not bind to its socket. A
system call failed when the daemon UNIX) or service (Windows NT) attempted to
bind to its configured port number. This is usually caused by another process having
acquired the port before the daemon or service started.

Recommended Action:

1. Examine the NetBackup Problems and All Log Entries reports.

2. Create bprd and bpdbm activity log directories and retry the operation.

Check the resulting logs to see the system error message resulting from the
attempt.

If another process has the port, use other system commands to determine the
process. Based on this research, either change the port number in your services file
or map or terminate the process that has acquired the port.

On UNIX, another possible cause for this error is terminating bprd or bpdbm with the
kill command. The recommended way to stop bprd is with the terminate options in,
xbpadm. To stop bpdbm, use the /usr/openv/netbackup/bin/bpdbm -terminate
55
command. Using the kill command to stop these processes can leave them unable
to bind to their assigned ports the next time they are started.

To identify a bprd or bpdbm problem, look for lines similar to the following in the
activity log for the respective process:

<16> getsockbound: bind() failed, Address already in use (114)

<32> listen_loop: cannot get bound socket. errno = 114

<4> terminate: termination begun...error code = 146

Similar entries can appear in the reports.

3. If the problem persists longer than ten minutes, it is possible that it will be
necessary to reboot the server.
Status Code: 147

Message: required or specified copy was not found

Explanation: The requested copy number of a backup or archive image cannot be

found.

Recommended Action: Correct the request to specify a copy number that does exist.
Status Code: 148

Message: daemon fork failed

Explanation: A NetBackup service could not create a child process due to an error
received from the system. This is probably an intermittent error based on the
availability of resources on the system.

Recommended Action:

1. Restart the service at a later time and investigate system problems that limit the
number of processes.

2. Check the Event Viewer Application and System logs (Windows NT).
Status Code: 150

Message: termination requested by administrator

Explanation: The process is terminating (or has terminated) as a direct result of a

request from an authorized user or process.
56
Recommended Action: None.
Status Code: 151

Message: Backup Exec operation failed

Explanation: The Global Data Manager console has reported that a Backup Exec job
(backup, archive, or restore) did not complete normally.

Recommended Action: Consult the Backup Exec job history on the Backup Exec
server for details.
Status Code: 152

Message: required value not set

Explanation: An incomplete request was made to the bpdbm process (NetBackup

Database Manager service on Windows NT). This usually occurs because different
versions of software are being used together.

Recommended Action:

1. Verify that all software is at the same version level.

2. For detailed troubleshooting information, create bpdbm and admin activity log
directories and retry the operation. Check the resulting activity logs.
Status Code: 153

Message: server is not the master server

Explanation: This status code is reserved for future use.

Recommended Action: None.

Status Code: 154

Message: storage unit characteristics mismatched to request

Explanation: A backup was attempted and the storage unit selected for use had
characteristics that were not compatible with the backup type.

Recommended Action: Verify that the characteristics of the storage unit involved are
appropriate for the backup attempted:

• For an NDMP class type, verify that a storage unit of type NDMP is defined and the
NDMP host value matches the host name of the client. For example, if the NDMP
57
class specifies toaster as the client, the configuration for the storage unit must
specify toaster as the NDMP host.

• For a class type other than NDMP, verify that the class specifies a Media Manager
or Disk type storage unit.
Status Code: 158

Message: failed accessing daemon lock file

Explanation: The process could not lock its lock file because an error was received
from a system call. This lock file synchronizes process activities (for example,
preventing more than one daemon from executing at a time).

Recommended Action:

1. Examine the NetBackup error log to determine why the system call failed and
correct the problem. It could be a permission problem.

2. If the error log does not show the error, create an activity log directory for bprd,
bpdbm, or bpsched (depending on which process encountered the error) and retry
the operation. Examine the resulting activity log.
Status Code: 159

Message: licensed use has been exceeded

Explanation: This status code is reserved for future use.

Recommended Action: None.

Status Code: 160

Message: authentication failed

Explanation: A problem was encountered when two systems were attempting to

authenticate one another.

Recommended Action: See the NetBackup System administrator's Guide - UNIX for
more information on the files and commands mentioned here.

1. Ensure that the authentication libraries exist:

Windows NT, 98, 95:

install_path\NetBackup\lib\libvopie.dll

58
install_path\NetBackup\lib\libnoauth.dll

UNIX (except HP-UX):

/usr/openv/lib/libvopie.so

/usr/openv/lib/libnoauth.so

UNIX (HP-UX only):

/usr/openv/lib/libvopie.sl

/usr/openv/lib/libnoauth.sl

Macintosh:

:System Folder:Extensions:libvopie.dll

:System Folder:Extensions:libnoauth.dll

2. Check the methods_allow.txt files on the systems that are having problems to
ensure that authentication is enabled. The files are in the following locations:

Windows NT, 98, 95:

install_path\NetBackup\var\auth

UNIX:

/usr/openv/var/auth

Macintosh:

:System Folder:Preferences:NetBackup:var:auth

3. On the systems that are having the authentication problem, remove the remote
host that is not being authenticated from the methods_allow.txt file.

For example, if hosta and hostb are having the problem, remove hosta from the file
on hostb and vice versa.

Retry the operation.

• If the problem still exists, it indicates connection problems not related to

59
authentication.

• If connections are now successful, proceed to the next step.

4. Execute bpauthsync -vopie on the master server to resynchronize the key files on
the systems.

On Windows NT:

install_path\NetBackup\bin\admincmd\bpauthsync -vopie -servers

-clients

On UNIX:

/usr/openv/netbackup/bin/admincmd/bpauthsync -vopie -servers

-clients

5. Add back the names removed in step 3 and retry the operation.

6. Create activity log directories for the processes involved in authentication

between NetBackup systems. These include:

• On the server, create activity log directories for bprd, bpdbm, bpcd.

• On the client, create activity log directories for bpbackup, bprestore,

bpbkar (Windows NT only).

Retry the operation and check the logs.

Status Code: 164

Message: unable to mount media because it is in a DOWN drive or misplaced

Explanation: A restore was attempted and the volume required for the restore was
in a DOWN drive in a robot. Or, the slot that should contain the volume is empty.

Recommended Action:

• If volume is in a DOWN drive, remove it and place it in its designated slot. Then,
retry the restore.

• If the volume is in the wrong slot, use a robot inventory option to reconcile the
60
contents of the robot with the Media Manager volume configuration.
Status Code: 165

Message: NB image database contains no image fragments for requested backup

id/copy number

Explanation: A restore was attempted and NetBackup has no record of fragments

associated with the backup ID that has the files.

Recommended Action: Check the NetBackup Problems report for additional

information about the error. For detailed troubleshooting information, create an
activity log directory for either bpdm or bptm (whichever applies) and retry the
operation. Check the resulting activity log.
Status Code: 166

Message: backups are not allowed to span media

Explanation: An end of media (EOM) was encountered while the backup image was
being written. The backup was terminated because the NetBackup
DISALLOW_BACKUPS_SPANNING_MEDIA option was present in bp.conf on UNIX or
the registry on Windows NT. The backup will be retried automatically with a different
volume if this is allowed by the backup tries attribute in the NetBackup global
attribute configuration.

Recommended Action: None.

Status Code: 167

Message: cannot find requested volume pool in Media Manager volume database

Explanation: A backup to a nonrobotic drive was attempted and the tape manager
(bptm) could not find or add the specified volume pool.

Recommended Action: Verify the Media Manager volume configuration. Check the
NetBackup Problems report for more information about the error. For detailed
troubleshooting information, create a bptm activity log directory and retry the
operation. Check the resulting activity log.
Status Code: 168

Message: cannot overwrite media, data on it is protected

Explanation: A database backup was attempted to a volume that could not be

overwritten because it contains data that NetBackup, by default, does not overwrite
(tar, cpio, ANSI, and so on).

61
Recommended Action: Replace the volume with a new one or set the NetBackup
ALLOW_MEDIA_OVERWRITE option to the appropriate value.
Status Code: 169

Message: media id is either expired or will exceed maximum mounts

Explanation: A backup or database backup was attempted and the volume selected
for use has reached its maximum number of mounts as specified in the Media
Manager volume configuration. For a regular backup, the volume is automatically
set to the SUSPENDED state and not used for further backups. For a NetBackup
database backup, the operation terminates abnormally.

Recommended Action: If the volume was suspended, wait until it expires and then
replace it. For NetBackup database backups, replace the media.
Status Code: 171

Message: media id must be 6 or less characters

Explanation: An operation, such as using bpmedia to suspend or freeze a media ID

was attempted and the media ID specified was longer than six alpha-numeric
characters.

Recommended Action: Retry the command with a valid media ID.

Status Code: 172

Message: cannot read media header, may not be NetBackup media or is corrupted

Explanation: When loading a volume for a backup or restore, the tape manager
(bptm), did not find the expected tape header. This can mean that a volume in a
robotic device is not in the slot number shown in the Media Manager volume
configuration or that a read error (I/O error) occurred.

Recommended Action:

1. If the volume is in a robot that supports barcodes, verify the robot contents by
using a Media Manager robot inventory option.

2. If the volume was mounted on a nonrobotic drive, verify that the correct volume
was mounted and assigned.

3. Check the NetBackup Problems report. If a fatal read error occurred, attempt the
operation again using another drive, if possible.
Status Code: 173

62
Message: cannot read backup header, media may be corrupted

Explanation: When searching for a backup image to restore, the tape manager
(bptm) could not find the correct backup ID at the position on the media where
NetBackup expected it to be. This can indicate a drive hardware problem.

Recommended Action:

1. Check the NetBackup Problems report for clues as to what caused the error.

2. Try the restore on another drive if possible.

3. For detailed troubleshooting information, create an activity log directory for bptm
and retry the operation. Check the resulting activity log.
Status Code: 174

Message: media manager system error occurred

Explanation: An abnormal condition occurred causing a tape manager (bptm) or disk

manager (bpdm) failure. This should not occur under normal circumstances.

Note: If this occurs on a Sequent platform and you are attempting to back up more
than four gigabytes of data, save all your logs and call VERITAS technical support.
For other platforms perform the recommended actions described below.

Recommended Action:

1. Check the NetBackup Problems report to see if it shows the cause of the problem.
If you see a Problems report message similar to "attempting to write 32767 bytes,
not a multiple of 1024" save all logs and call VERITAS customer support.

2. On UNIX, if this occurs during a restore, it may be that the tape drive is
incorrectly configured to write in fixed length mode when it should write in variable
length mode.

Verify your drive's configuration, comparing it to what is recommended in the Media

Manager Device Configuration Guide (also see Step 7 of this procedure).

If your configuration incorrectly specifies fixed length mode, change the

configuration to specify variable length mode and suspend media that were written
on that device. The images written to those media may be restorable (this is
platform dependent), but single file restores are almost guaranteed to fail.

3. If you see the problem with only one client, verify that the client binaries are
63
correct, especially those for bpcd.

4. Can you read or write any other images on this media?

If so, the check the following reports for clues:

• Images on Media report

• Media Contents report

5. Verify the following:

• The media by using the NetBackup image verify option.

• That you are using the correct media type for the device.

6. Check the system or console log for errors (on UNIX) or the Event Viewer
Application log (on Windows NT).

7. For detailed debug information, create an activity log directory for either bptm or
bpdm (whichever applies) and retry the operation. Check the resulting activity log.

If the bptm activity log shows an error similar to

00:58:54 [2304] <16> write_data: write of 32768 bytes indicated only 29696 bytes
were written, errno = 0

it may be that the tape drive is configured to write in fixed length mode rather than
variable length mode, and the image being written encountered the end-of-media.

Take the corrective action suggested in Step 2.

Status Code: 175

Message: not all requested files were restored

Explanation: When restoring files from an image, the bptm or bpdm process
detected a fatal error condition and terminated the restore before it completed. This
should not occur under normal circumstances.

Recommended Action:

1. Check the NetBackup Problems report and the progress log on the client for
additional information about the error

64
2. For detailed troubleshooting information, create an activity log directory for either
bptm or bpdm (whichever applies) and retry the operation. Check the resulting
activity log.
Status Code: 176

Message: cannot perform specified media import operation

Explanation: The tape manager (bptm) detected an error condition when attempting
to import a specific backup image. Possible reasons for this are:

• Media ID is already active in the NetBackup media database on this server

• Media ID is not in the Media Manager volume configuration

•Fatal t ape manager ( bptm) error occurred

• Total image was not obtained from Phase 1 of import

Recommended Action:

1. Check the NetBackup Problems report to find the exact cause of the failure.

2. Try the following:

• If the media ID is already active, duplicate all images on the original media ID to
another volume. Then, manually expire the original media and redo the import.

• If the media ID is not present in the Media Manager volume configuration, add it.

• If a fatal bptm error occurred, verify that the Media Manager volume daemon
(vmd) is active on UNIX or the NetBackup Volume Manager service is active on
Windows NT.

• If the entire image is not present, perform import phase 1 on the media IDs that
have the remainder of the image.
Status Code: 177

Message: could not deassign media due to Media Manager error

Explanation: The tape manager (bptm) could not successfully deassign a media ID.

Recommended Action:

1. Check the NetBackup Problems report for the cause of the problem.
65
2. Verify that the Media Manager volume daemon (vmd) is active on UNIX or the
NetBackup Volume Manager service is active on Windows NT.

3. For detailed troubleshooting information, create an activity log directory for bptm
and retry the operation. Check the resulting activity log.
Status Code: 178

Message: media id is not in NetBackup volume pool

Explanation: NetBackup attempted a backup of its databases and the media ID

specified for the database backup was not in the NetBackup volume pool. Volumes
for database backups must be in the NetBackup volume pool.

Recommended Action: Check the Media Manager volume configuration to verify that
the media IDs are present and in the NetBackup volume pool.
Status Code: 179

Message: density is incorrect for the media id

Explanation: An operation such as "list contents" was attempted on an invalid media

ID, such as a cleaning tape. Another possibility is that a media ID in the NetBackup
database backup configuration does not match the media type entered in the Media
Manager volume configuration.

Recommended Action: Check the volume configuration and the NetBackup database
backup configuration and correct any problems found.
Status Code: 180

Message: tar was successful

Explanation: tar returned a successful exit status.

Recommended Action: None.

Status Code: 181

Message: tar received an invalid argument

Explanation: One of the parameters passed to tar was not valid. Recommended
Action:

On a UNIX client:

• Ensure that the tar command in /usr/openv/netbackup/bin is the one provided by

66
NetBackup. If you are in doubt, reinstall it.

•Check /usr/openv/netbackup/bin/version on the client to verify that the client is

running the correct level software. If the software is not at the correct level, update
the software per the directions in the NetBackup release notes.

On a Windows NT client, create a tar activity log directory, retry the operation, and
check the log.

On a Macintosh client, check the version file that is in the bin folder in the
NetBackup folder in the Preferences folder. If the software is not at the correct level,
install the correct software as explained in the installation guide.
Status Code: 182

Message: tar received an invalid file name

Explanation: tar cannot write to the file that is specified with the -f parameter.

Recommended Action:

1. Create a bpcd activity log directory on the client (on a Macintosh NetBackup
creates the log automatically).

2. On a Windows NT client, create a tar activity log directory.

3. Increase the logging level on the client:

• On a UNIX client, add the VERBOSE option to the /usr/openv/netbackup/bp.conf

file.

• On PC clients, increase the debug or log level as explained in the activity log
topics in Chapter 3, "Using the Logs and Reports."

4. Rerun the operation, check the resulting activity logs for the parameters passed
to tar and call customer support.
Status Code: 183

Message: tar received an invalid archive

Explanation: The data passed to tar was corrupt.

Recommended Action:

• If the problem is with a UNIX client, create a /usr/openv/netbackup/logs/tar activity

67
log directory on the client and rerun the operation.

a. Check the tar activity log file for error messages that explain the problem.

b. Reboot the client to see if this clears the problem.

c. When you are through investigating the problem, delete the

/usr/openv/netbackup/logs/tar directory on the client.

• If the problem is with a Microsoft Windows, NetWare, or Macintosh client:

a. Create a bpcd activity log directory on the client (on a Macintosh NetBackup
creates the log automatically).

b. On a Windows NT client, create a tar activity log directory.

c. Increase the debug or log level as explained in the activity log topics in Chapter
3, "Using the Logs and Reports."

d. Rerun the operation and check the resulting activity logs.

e. Reboot the client to see if it clears the problem.

Status Code: 184

Message: tar had an unexpected error

Explanation: A system error occurred in tar.

Recommended Action:

• If the problem is with a UNIX client, create a /usr/openv/netbackup/logs/tar activity

log directory on the client and rerun the operation.Create a
/usr/openv/netbackup/logs/tar directory on the client and rerun the operation.

a. Check the tar activity log file for error messages that explain the problem.

b. Reboot the client to see if this clears the problem.

c. When you are through investigating the problem, delete the

/usr/openv/netbackup/logs/tar directory on the client.

• If the problem is with a Microsoft Windows, NetWare, or Macintosh client:

a. Create a bpcd activity log directory on the client (on a Macintosh NetBackup
68
creates the log automatically).

b. Increase the debug or log level as explained in the activity log topics in Chapter
3, "Using the Logs and Reports."

c. On a Windows NT client, create a tar activity log directory.

d. Retry the operation and check the resulting activity logs.

e. Reboot the client to see if it clears the problem.

Status Code: 185

Message: tar did not find all the files to be restored

Explanation: There were files in the tar file list that were not in the image.

Recommended Action:

• If the problem is with a UNIX client:

a. Enable bpcd activity logging by creating the /usr/openv/netbackup/logs/bpcd

directory on the client.

b. Rerun the operation, check the resulting bpcd log file for the parameters passed
to tar, and call customer support.

• If the problem is with a Microsoft Windows, NetWare, or Macintosh client: a. Create

a bpcd activity log directory on the client (on a Macintosh NetBackup creates the log
automatically).

b. Increase the debug or log level as explained in the activity log topics in Chapter
3, "Using the Logs and Reports."

c. On a Windows NT client, create a tar activity log directory.

d. Retry the operation.

e. Check the resulting activity logs for the parameters passed to tar and call
customer support.
Status Code: 186

Message: tar received no data

Explanation: The media manager did not send data to tar.

69
Recommended Action:

1. Retry the operation and check the progress log on the client for error messages
that reveal the problem.

2. Verify that the tape is available and readable.

3. Verify that that the drive is in an UP state. Use the Device Monitor (on UNIX
xdevadm can also be used)

4. For detailed troubleshooting information:

a. Create a bptm activity log on the server.

b. On a Windows NT client, create a tar activity log.

c. Retry the operation and check the resulting activity logs.

Status Code: 189

Message: the server is not allowed to write to the client's filesystems

Explanation: The client is not allowing writes from the server.

Recommended Action:

Perform the following to perform restores or install software from the server.

• On a UNIX client, delete DISALLOW_SERVER_FILE_WRITES from the

/usr/openv/netbackup/bp.conf file.

• On a Microsoft Windows or NetWare nontarget client, select Allow Server Directed

Restores on the General tab in the NetBackup Configuration dialog box. To display
this dialog box, start the Backup, Archive, and Restore interface on the client and
click Configure on the Actions menu (also see "Using the Configure - NetBackup
Window" on page 57).

• On a Macintosh client, delete DISALLOW_SERVER_FILE_WRITES from the bp.conf

file in the NetBackup folder in the Preferences folder.

• On a NetWare target client, set ALLOW_SERVER_WRITE to yes in the bp.ini file.

Status Code: 190

Message: found no images or media matching the selection criteria

70
Explanation: A verify, duplicate, or import was attempted and no imagesmatching
the search criteria were found in the NetBackup database.

Recommended Action: Change the search criteria and retry.

Status Code: 191

Message: no images were successfully processed

Explanation: A verify, duplicate, or import was attempted and failed for all selected
images.

Recommended Action: Check the NetBackup Problems report for the cause of the
error. To obtain detailed troubleshooting information, create an admin activity log
directory and retry the operation. Check the resulting activity log.
Status Code: 194

Message: the maximum number of jobs per client is set to 0

Explanation: The NetBackup Maximum Jobs per Client global attribute is currently
set to 0. Setting the value to 0 disables backups and archives.

Recommended Action: To enable backups and archives, change the global attribute
value to the desired nonzero setting.
Status Code: 195

Message: client backup was not attempted

Explanation: A backup job was in the NetBackup scheduler's worklist but was not
attempted.

Recommended Action:

1. Retry the backup either immediately with a manual backup or allow the normal
scheduler retries.

2. For additional information, check the All Log Entries report. For detailed
troubleshooting information, create a bpsched activity log directory on the master
server. After the next backup attempt, check the activity log. Some actions to
perform are:

• Verify that the vmd and ltid daemons (UNIX) or the NetBackup Volume Manager
and NetBackup Device Manager services (Windows NT) are running.

71
• Look for a problem in an earlier backup that made the media or storage unit
unavailable.
Status Code: 196

Message: client backup was not attempted because backup window closed

Explanation: A backup or archive operation that was queued by the backup

scheduler was not attempted because the backup window was no longer open.

Recommended Action:

• If possible, change the schedule to extend the backup window for this class and
schedule combination so it does not occur again.

• If the backup must be run, use the Manual Backup command on the Class menu in
the Backup Policy Management window to perform the backup. Manual backups
ignore the backup window.

• If the backup must be run, use the NetBackup administration interface command
for manual backups to perform the backup. Manual backups ignore the backup
window.
Status Code: 197

Message: the specified schedule does not exist in the specified class

Explanation: A user backup or archive request has specified the exact class and
schedule to use when performing a backup. The class exists but does not contain
the schedule.

On Microsoft Windows and NetWare nontarget clients, you can specify a class or
schedule on the Backups tab in the NetBackup Configuration dialog box. To display
this dialog box, start the Backup, Archive, and Restore interface on the client and
click Configure on the Actions menu (also see "Using the Configure - NetBackup
Window" on page 57).
*

On UNIX and Macintosh clients, you can specify a class or schedule by using the
bp.conf options, BPBACKUP_CLASS or BPBACKUP_SCHED. • On NetWare target
clients, you can specify a class or schedule in the bp.ini file.

Recommended Action:

72
1. Check the client progress log (if available) to determine the class and schedule
that were specified.
2. Check the configuration on the master server to determine if the schedule is valid
for the class. If the schedule is not valid, either add the schedule to the class
configuration or specify a valid schedule on the client.

Status Code: 198

Message: no active classes contain schedules of the requested type for this client

Explanation: A user backup or archive has been requested, and this client is not in a
class that has a user backup or archive schedule.

Recommended Action:

Determine if the client is in any class that has a schedule of the appropriate type
(either user backup or archive).

• If the client is in such a class, check the general class attributes to verify that the
class is set to active.

• If the client is not in such a class, either add a schedule of the appropriate type to
an existing class that has this client or create a new class that has this client and a
schedule of the appropriate type.
Status Code: 199

Message: operation not allowed during this time period

Explanation: A user backup or archive has been requested and this client is not in a
class that has a user backup or archive schedule with an open backup window. This
error implies that there is an appropriate class and schedule combination for this
client.

Recommended Action: Determine the classes to which this client belongs that also
have a schedule of the appropriate type (either user backup or archive).

If possible, retry the operation when the backup window is open.

*

If the backup window is not open during appropriate time periods, adjust a backup
window for a schedule in one of the classes.

73
Status Code: 200

Message: scheduler found no backups due to run

Explanation: When checking the class and schedule configuration, the NetBackup
scheduler process (bpsched) did not find any clients to back up. This could be due
to:

• No backup time windows are open (applies only to full and incremental
schedules).

• Classes are set to inactive.

• The clients were recently backed up and are not due for another backup (based on
Frequency setting for the schedules).

• Classes do not have any clients.

Recommended Action: Usually, this message can be considered informational and

does not indicate a problem. However, if you suspect a problem:

1. Examine the NetBackup All Log Entries report to see if there are any messages in
addition to one indicating that the scheduler found nothing to do.

2. Examine the class configuration for all classes or the specific class in question
and determine if any of the reasons mentioned in the Explanation section above
apply.

3. To obtain detailed troubleshooting information, create a bpsched activity log

directory on the master server and retry the operation. Check the resulting activity
log.
Status Code: 201

Message: handshaking failed with server backup restore manager

Explanation: A process on the master server encountered an error when

communicating with the media server (either the master or a slave server). This
error means that the master and media server processes were able to initiate
communication, but encountered difficulties in completing them. This problem can
occur during a backup, restore, or media list in a single or multiple server
configuration.

Recommended Action:

74
1. Determine the activity that encountered the handshake failure by examining the
NetBackup All Log Entries report for the appropriate time period. If there are slave
servers, determine if:

• The handshake failure was encountered between the master and a slave server.

or

• Only the master server was involved.

2. If necessary, create the following activity log directories for the following:

• bpcd on the NetBackup media server (either master or slave).

• If the error was encountered during a backup operation, bpsched on the master
server.

• If the error was encountered during a restore operation, bprd on the master
server.

• If the error was encountered during a media list operation, admin in the
NetBackup logs/admin directory on the master server.

3. Retry the operation and examine the resulting activity logs for information on
why the error occurred.
Status Code: 202

Message: timed out connecting to server backup restore manager

Explanation: A process on the master server timed out while trying to initiate
communications with the media server (either the master or a slave server). This
problem can occur during a backup or restore in either a single or multiple server
configuration.

Recommended Action: Determine which activity encountered the connection

timeout failure by examining the All Log Entries report for the appropriate time
period. If there are slave servers, determine if the timeout occurred between the
master and a slave or if only the master was involved.

1. Verify that the schedule specifies the correct storage unit.

2. Execute the ping command from one host to another by using the following
combinations:

75
• From the master server, ping the master and all slave servers by using the host
names found in the storage unit configuration.

• From each of the slave servers, ping the master server by using the host name
specified in the NetBackup server list. On a UNIX server, this is the first SERVER
entry in the bp.conf file. On a Windows NT server, the master is designated as the
Current server on the Servers tab in the NetBackup Configuration dialog box. To
display this dialog box, start the Backup, Archive, and Restore interface on the
server and click Configure on the Actions menu (also see "Using the Configure -
NetBackup Window" on page 57).

3. Verify that the master server can communicate with bpcd on the host that has
the storage unit.

After each backup, the scheduler checks the storage unit to see how many drives
are available (in case the backup caused a drive to be automatically downed). If
bpsched cannot communicate with bpcd, it sets the number of available drives in
that storage unit to 0 and further backups to that storage unit fail.

The available drives remain at 0 until the scheduler is initialized again. Therefore,
even if bpcd seems to be operating correctly now, check the bpsched and bpcd
activity logs (see below) for records of an earlier failure.

4. See "Testing Slave Server and Clients" on page 18 and "Resolving Network
Communication Problems" on page 21.

5. If necessary, create activity log directories for the following processes and retry
the operation. Then, check the resulting activity logs on the master server:

• If the error occurred during a backup operation, check the bpsched activity logs.
Also, check the bpcd activity logs.

• If the error occurred during a restore operation, check the bprd activity logs.
Status Code: 203

Message: server backup restore manager's network is unreachable

Explanation: A process on the master server could not connect to a particular host
on the network when trying to initiate communication with the media server for a
particular operation. This problem can occur during a backup or restore in either a
single or multiple server configuration.

Recommended Action: Determine which activity encountered the network

unreachable failure by examining the All Log Entries report for the appropriate time
76
frame. If there is more than one NetBackup server (that is, one or more slave
servers) determine if the network unreachable failure was encountered between the
master and a slave server or if only the master server was involved. Execute the
ping command from one host to another by using the following combinations:

1. From the master server, ping the master and all slave servers by using the host
names in the storage unit configuration.

2. From each of the slave servers, ping the master server host by using the host
name specified in the NetBackup server list. On a UNIX server, this is the first
SERVER entry in the bp.conf file. On a Windows NT server, the master is designated
as the Current server on the Servers tab in the NetBackup Configuration dialog box.
To display this dialog box, start the Backup, Archive, and Restore interface and click
Configure on the Actions menu (also see "Using the Configure - NetBackup Window"
on page 57).

3. See "Testing Slave Server and Clients" on page 18 and "Resolving Network
Communication Problems" on page 21.

4. If necessary, create activity log directories for the following processes and retry
the operation. Then, check the resulting activity logs on the master server:

• If the error occurred during a backup, check the bpsched activity logs.

• If the error occurred during a restore, check the bprd activity logs.
Status Code: 204

Message: connection refused by server backup

g the install)
rpcinfo -p | grep 13782 (or the value specified during the install)

On UNIX servers, you may have to change the service number for bpcd in
/etc/services and the NIS services map and send SIGHUP signals to the inetd
processes on the clients.
/bin/ps -ef | grep inetd
kill -HUP the_inetd_pid
or
/bin/ps -aux | grep inetd
kill -HUP the_inetd_pid

Note: On a Hewlett-Packard UNIX platform, use inetd -c to send a SIGHUP to inetd.

4. On Windows NT servers:
1. Verify that the bpcd entries are correct in:

77
%SystemRoot%\system32\drivers\etc\services
2. Verify that the NetBackup Client Service Port Number and NetBackup Request
Service Port Number on the Network tab in the NetBackup Configuration dialog box
match the settings in the services file. To display this dialog box, start the Backup,
Archive, and Restore interface and click Configure on the Actions menu (also see
"Using the Configure - NetBackup Window" on page 57). The values on the Network
tab are written to the services file when the NetBackup Client service starts.
3. Stop and restart the NetBackup services.
5. See "Testing Slave Server and Clients" on page 18 and "Resolving Network
Communication Problems" on page 21.
6. If necessary, create activity log directories for the following processes and retry
the operation. Then, check the resulting activity logs on the master server:
* If the error occurred during a backup operation, check the bpsched activity logs.
* If the error occurred during a restore operation, check the bprd activity logs.

Status Code: 205

Message: cannot connect to server backup restore manager

Explanation: A process on the master server could not connect to a process on a

host on the network while trying to initiate communication with the server that has
the storage unit for a particular operation. This problem can occur during a backup
or restore in either a single or multiple server configuration. This can also occur
when the scheduler process (bpsched) is building its list of available storage units to
use during backups.

Recommended Action: Execute the ping command from one host to another by
using the following combinations:

Note: Also, see "Resolving Network Communication Problems" on page 21.

1. From the master server, ping the master and all slave servers by using the host
names in the storage unit configuration.
2. From each of the slave servers, ping the master server by using the name
specified in the NetBackup server list. On a UNIX server, this is the first SERVER
entry in the bp.conf file. On a Windows NT server, the master is designated as the
Current server on the Servers tab in the NetBackup Configuration dialog box. To
display this dialog box, start the Backup,Archive, and Restore interface and click
Configure on the Actions menu (also see "Using the Configure - NetBackup Window"
on page 57).
3. On a UNIX server, verify that the bpcd entry in /etc/services or NIS on all the
servers are identical. Verify that the media server is listening on the correct port for
connections to bpcd by running one of the following commands (depending on
platform and operating system):
78
netstat -a | grep bpcd
netstat -a | grep 13782 (or the value specified during the install)
rpcinfo -p | grep 13782 (or the value specified during the install)
4. On Windows NT servers:
1. Verify that the bpcd entries are correct in the services file:
%SystemRoot%\system32\drivers\etc\services
2. Verify that the NetBackup Client Service Port Number and NetBackup
Request Service Port Number on the Network tab in the NetBackup Configuration
dialog box match the settings in the services file. To display this dialog box, start the
Backup, Archive, and Restore interface and click Configure on the Actions menu
(also see "Using the Configure-NetBackup Window" on page 57). The values on the
Network tab are written to the services file when the NetBackup Client service
starts.
3. Stop and restart the NetBackup services.
5. See "Testing Slave Server and Clients" on page 18 and "Resolving Network
Communication Problems" on page 21.
6. Create a bpcd activity log directory on the server that has the storage unit and
retry the operation. Then, check for additional information in the resulting activity
log.

Status Code: 206

Message: access to server backup restore manager denied

Explanation: The master server is trying to start a process on another server (or
itself) and the master server does not appear in the Netbackup server list on that
server. On a UNIX server, the master is the first SERVER entry in the bp.conf file. On
a Windows NT server, the master is designated as the Current server on the Servers
tab in the NetBackup Configuration dialog box.

To display this dialog box, start the Backup, Archive, and Restore interface and click
Configure on the Actions menu (also see "Using the Configure - NetBackup Window"
on page 57).

Recommended Action:

1. Verify that the master server appears as a server in its own server list as well as
being listed on all slaves.

If you change the server list on a master server, stop and restart the NetBackup
database manager and request daemons (UNIX) or the NetBackup Database
Manager and NetBackup Request Manager services (Windows NT).
2. If necessary, create activity log directories for the following processes and retry
79
the operation. Then, check the resulting activity logs on the master server:
* If the error occurred during a backup operation, check the bpsched activity logs.
* If the error occurred during a restore operation, check the bprd activity logs.

Status Code: 207

Message: error obtaining date of last backup for client

Explanation: An error occurred when the backup scheduler (bpsched) tried to obtain
the date of the last backup for a particular client, class, and schedule combination.

Recommended Action:

1. Verify that the NetBackup database manager (bpdbm) process (NetBackup

Database Manager service on Windows NT) is running.
2. Examine the All Log Entries report for the appropriate time frame to gather more
information about the failure.
3. For detailed troubleshooting information, create activity log directories for
bpsched and bpdbm on the master server and retry the operation. Then, check the
resulting activity logs.

Status Code: 208

Message: failed reading user directed file list

Explanation: An error occurred when the backup scheduler (bpsched) attempted to

read the list of files requested for a user backup or archive. This error indicates
either a client-server communication problem, or a system problem on the master
server where the NetBackup scheduler process (bpsched) is running.

Recommended Action: For detailed troubleshooting information, create activity log

directories for bpsched and bprd on the master server and retry the operation.
Then, check the resulting activity logs.
Status Code: 209

Message: error creating or getting message queue

Explanation: An error occurred when the backup scheduler (bpsched) attempted to

create an internal message queue construct for interprocess communication. This
error indicates a problem on the master server and is most likely due to a lack of
system resources for System V interprocess communication.

Recommended Action: Create a bpsched activity log directory on the master server
and retry the operation. Then, determine the type of system failure by examining
80
the error message in the bpsched activity log.

On UNIX servers, also gather the output of the ipcs -a command to see what system
resources are currently in use.
Status Code: 210

Message: error receiving information on message queue

Explanation: An error occurred when one of the backup scheduler (bpsched)

processes attempted to receive a message from another bpsched process on an
internal message queue construct. This error indicates a problem on the master
server and is likely due to problems with or a lack of system resources for System V
interprocess communication.

Recommended Action: Create a bpsched activity log directory on the master server
and retry the operation. Then, determine the type of system failure by examining
the error message in the bpsched activity log on the master server. On UNIX
servers, also gather the output of the ipcs -a command to see what system
resources are currently in use.
Status Code: 211

Message: scheduler child killed by signal

Explanation: A backup scheduler (bpsched) child process, which interacts with the
backup restore manager (bpbrm) on the media server, was terminated. This can
occur because of system administrator action.

Recommended Action: Create an activity log directory for bpsched on the master
server and retry the operation. Then, to determine the cause of the child
termination, examine the messages in the bpsched activity log.
Status Code: 212

Message: error sending information on message queue

Explanation: The backup scheduler (bpsched) encountered an error when

attempting to attach to an already existing internal message queue construct for
interprocess communication. This error indicates a problem on the master server
and is likely due to a lack of system resources for System V interprocess
communication.

Recommended Action: Create a bpsched activity log directory on the master server
and retry the operation. Then, determine the type of system failure by examining
the error message in the bpsched activity log. On a UNIX server, also, gather the
output of the ipcs -a command to see what system resources are currently in use.
81
Status Code: 213

Message: no storage units available for use

Explanation: The NetBackup scheduler process (bpsched) did not find any of its
storage units available for use. Either all storage units are unavailable or all storage
units are configured for "on demand only" and the class and schedule does not
require a specific storage unit.

Recommended Action:

1. Examine the Backup Status and All Log Entries report for the appropriate time
period to determine the class or schedule that received the error.
2. Verify that the storage unit's drives are not down or waiting for media from a
previous operation that did not complete.
3. Examine the storage unit configuration to verify that all the storage units do not
have their "Concurrent Jobs" attribute set to 0.
4. Verify that the robot number and host name in the storage unit configuration
matches the Media Manager device configuration.
5. Determine if all storage units are set to "On Demand Only" for a class and
schedule combination that does not require a specific storage unit. If this is the
case, either specify a storage unit for the class and schedule combination or turn off
"On Demand Only" for a storage unit.
6. If the storage unit is on a UNIX NetBackup slave server, it could indicate problem
with bpcd. Check /etc/inetd.conf on the slave server to verify that the bpcd entry is
ok. If the storage unit is on a Windows NT NetBackup slave server, verify that the
NetBackup Client service has been started on the Windows NT NetBackup slave
server.
7. For detailed troubleshooting information, create a bpsched activity log directory
on the master server and retry the operation. Then, check the resulting activity log.

Status Code: 214

Message: regular bpsched is already running

Explanation: The NetBackup scheduler (bpsched) performs periodic checking of the

class and schedule configuration to determine if there are new backups due. Error
214 indicates that when a new instance of NetBackup starts, it finds that a
scheduler process is already checking the class and schedule configuration.

Recommended Action: Usually, no action is required for this condition. However,

NEVER kill bpsched before doing some checking. For example, bpsched could be
calling bpdbm (NetBackup Database Manager service on Windows NT) to clean up
and compress the databases. To determine what the running bpsched is currently
82
doing, examine the bpsched activity log on the master server. If necessary, enable
bpsched activity logging by creating a bpsched activity log directory on the master
server and retrying the operation. To check for backups do the following:

On a UNIX master server:

1. Check for active or queued backups by using the job monitor.

2. Check for active bp processes with bpps. This reveals if there are bpbrm or bptm
processes running and a backup is active.
3. If there is no reason for bpsched to be running, then use kill -HUP to terminate it.

On a Windows NT NetBackup master server:

Status Code: 215

Message: failed reading global config database information

Explanation: During the periodic checking of the NetBackup configuration, the

NetBackup scheduler process (bpsched) was unable to read the global configuration
parameters.

Recommended Action:

1. On a UNIX master server, verify that the NetBackup database manager (bpdbm)
process is running. On a Windows NT master server, verify that the NetBackup
Database Manager service is running.
2. Attempt to view the global configuration settings by using the the NetBackup
administration interface.
3. For detailed troubleshooting information, create activity log directories for
bpsched and bpdbm on the master server and retry the operation. Then, check the
resulting activity logs.

Status Code: 216

Message: failed reading retention database information

Explanation: During its periodic checking of the NetBackup configuration, the

NetBackup scheduler process (bpsched) could not read the list of retention levels
and values.

Recommended Action:

1. On a UNIX master server, verify that the NetBackup database manager (bpdbm)
process is running. On a Windows NT master server, verify that the NetBackup
Database Manager service is running.
83
2. For detailed troubleshooting information, create activity log directories for
bpsched and bpdbm on the master server and retry the operation. Then, check the
resulting activity logs.

Status Code: 217

Message: failed reading storage unit database information

Explanation: During its periodic checking of the NetBackup configuration, the

NetBackup scheduler process (bpsched) could not read the storage unit
configuration.

Recommended Action:

1. On a UNIX server, verify that the NetBackup database manager (bpdbm) process
is running. On a Windows NT server, verify that the NetBackup Database Manager
service is running.
2. Attempt to view the storage unit configuration by using the NetBackup
administration interface.
3. For detailed troubleshooting information, create activity logs for bpsched and
bpdbm on the master server and retry the operation. Then, check the resulting
activity logs. Ensure that the correct master server is being specified for the
connection.

Status Code: 218

Message: failed reading class database information

Explanation: During the periodic checking of the NetBackup configuration, the

NetBackup scheduler process (bpsched) could not read the class (backup policy)
configuration.

Recommended Action:

1. On a UNIX server, verify that the NetBackup database manager (bpdbm) process
is running. On a Windows NT server, verify that the NetBackup Database Manager
service is running.
2. Attempt to view the class configuration by using the NetBackup administration
interface.
3. For detailed troubleshooting information, create activity log directories for
bpsched and bpdbm on the master server and retry the operation. Then, check the
resulting activity logs. Ensure that the correct master server is being specified for
the connection.

84
Status Code: 219

Message: the required storage unit is unavailable

Explanation: The class or schedule for the backup requires a specific storage unit,
which is currently unavailable. This error also occurs for other attempts to use the
storage unit within the current backup session.

Recommended Action: Examine the Backup Status and All Log Entries report for the
appropriate time period to determine the class or schedule that received the error.
Then, examine the specific class and schedule configuration to determine the
required storage unit.

1. Verify that the schedule specifies the correct storage unit and the storage unit
exists.
2. Verify that the Media Manager device daemon (ltid) is running (if the server is
UNIX) or the NetBackup Device Manager service is running (if the server is a
Windows NT system). Use bpps on UNIX and the Activity Monitor on Windows NT.
3. Verify that the Number of Drives attribute for the storage unit is not set to 0.
4. If the storage unit is a tape or optical disk, verify that at least one of the drives is
in the UP state. Use the Device Monitor (on UNIX xdevadm can also be used).
5. Verify that the robot number and host in the storage unit configuration matches
what is specified in the Media Manager device configuration.
6. Verify that the master server can communicate with the bpcd process on the
server that has the storage unit.
1. Verify that bpcd is listening on the port for connections.
On a UNIX server, executing
netstat -a | grep bpcd
should return something similar to the following:
*.bpcd *.* 0 0 0 0 LISTEN
Do this on the server where the storage unit is connected.
On a Windows NT NetBackup server, executing
netstat -a
prints out several lines of output. If bpcd is listening, one of those lines is similar to
the following:
TCP myhost:bpcd 0.0.0.0:0 LISTENING
Do this on the server where the storage unit is connected.
2. If bpcd seems to be operating correctly, create bpsched and bpcd activity log
directories and retry the operation. Check the resulting activity logs for records of
an earlier failure.
After each backup, the scheduler checks the storage unit to see how many drives
are available (in case the backup caused a drive to be automatically downed). If
bpsched cannot communicate with bpcd, it sets the number of available drives in
that storage unit to 0 and further backups to that storage unit during this backup
85
session will fail. The number of available drives remains at 0 until the scheduler is
initialized again.
7. c. If the cause of the problem is not obvious, perform some of the steps in
"Resolving Network Communication Problems" on page 21.

Status Code: 220

Message: database system error

Explanation: The bpdbm process (NetBackup Database Manager service on

Windows NT) could not create a directory path for its configuration databases due to
the failure of a system call. This is usually due to a permission problem or an "out of
space" condition.

Recommended Action: Create an activity log directory for bpdbm and retry the
operation. Check the resulting activity log for information.
Status Code: 221

Message: continue

Explanation: This status code is used in coordinating communication between

various NetBackup processes and normally does not occur. If the logs show that it is
associated with a subsequent error, it usually indicates a communication problem.
In this case, concentrate your troubleshooting efforts on the subsequent error.

Recommended Action: Determine the cause of the status code that follows this one.
Status Code: 222

Message: done

Explanation: This status code is used in coordinating communication between

various NetBackup processes and is normally not seen. If the error logs show that it
is associated with a subsequent error, it usually indicates a communication problem.
In this case, concentrate your troubleshooting efforts on the subsequent error.

Recommended Action: Determine the cause of the status code that follows this one.
Status Code: 223

Message: an invalid entry was encountered

Explanation: A request to the bpdbm process (NetBackup Database Manager service

on Windows NT) had invalid or conflicting information. This is usually a result of
using software from different versions together, but can also be caused by incorrect
parameters on a command.
86
Recommended Action: Verify that all NetBackup software is at the same version
level and the command parameters are specified correctly. If neither of these is the
problem, obtain detailed troubleshooting information by creating a bpdbm activity
log directory and retrying the operation. Check the resulting activity log.
Status Code: 224

Message: there was a conflicting specification

Explanation: A request to the bpdbm process (NetBackup Database Manager service

on Windows NT) had conflicting information. This is usually a result of using
software from different version levels together.

Recommended Action: Verify that all NetBackup software is at the same version
level. If that is not the problem, obtain detailed troubleshooting information by
creating bpdbm and admin activity log directories and retrying the operation. Check
the resulting activity logs.
Status Code: 225

Message: text exceeded allowed length

Explanation: A request containing text that exceeds a buffer size was made to the
bpdbm process (NetBackup Database Manager service on Windows NT). This is
usually a result of using software from different version levels together.

Recommended Action: Verify that all NetBackup software is at the same version
level. If that is not the problem, create activity log directories for bpdbm and admin.
Then, retry the operation and examine the resulting activity logs.
Status Code: 226

Message: the entity already exists

Explanation: The configuration already has an entity with the same name or
definition. For example, you see this status if you try to add a new class when an
existing class has the same name or definition (attributes, clients, and so on).

Recommended Action: Correct your request and re-execute the command.

Status Code: 227

Message: no entity was found

Explanation: The item requested was not in the database. For example, the entity
could be a file or class information.

87
Recommended Action: A common cause for this problem is a query that has no
matching images. Specify different parameters or options for the operation and try
it again.
Status Code: 228

Message: unable to process request

Explanation: An inconsistency exists in the database or a request was made that

would be improper to satisfy.

Recommended Action:

1.

If this involves a slave server, verify that its server list specifies the correct master
server. On a UNIX server, the master server is the first SERVER entry in the bp.conf
file. On a Windows NT server, the master is designated as the Current server on the
Servers tab in the NetBackup Configuration dialog box. To display this dialog box,
start the Backup, Archive, and Restore interface and click Configure on the Actions
menu (also see "Using the Configure - NetBackup Window" on page 57).
2.

For detailed troubleshooting information, create a bpdbm activity log directory and
retry the operation. Then, check the resulting activity log.

Status Code: 229

Message: events out of sequence - image inconsistency

Explanation: A request was made which, if satisfied, would cause the image
database to become inconsistent.

Recommended Action: Obtain detailed troubleshooting information by creating an

activity log directory for bpdbm. Then, retry the operation, save the resulting
activity log, and call customer support.
Status Code: 230

Message: the specified class does not exist in the configuration database

Explanation: The specified class name does not exist.

Recommended Action: Correct your parameters or options and retry the operation.
Status Code: 231

88
Message: schedule windows overlap

Explanation: The start and duration times specified for one day of the schedule
overlap with another day of the schedule.

Recommended Action: Correct the schedule to eliminate the overlapping backup

windows.
Status Code: 232

Message: a protocol error has occurred

Explanation: This is an intermediate status code that usually precedes another

status code. It indicates that either the bpdbm process (NetBackup Database
Manager service on Windows NT) or the process communicating with it has received
unexpected information.

Recommended Action: Create an activity log directory for bpdbm. Then, retry the
operation, save the activity log, and call customer support.
Status Code: 233

Message: premature eof encountered

Explanation: This is an intermediate status code that usually precedes another

status code and is associated with a problem in network communication.

Recommended Action: During a restore, this means that tar (on the client) received
a stream of data that was not what it expected. If this is a new configuration, verify
that the tape drive is configured for variable mode (see the Media Manager Device
Configuration Guide).

If the communication failure is not due to an interrupt on a client system, save all
error information and call customer support.
Status Code: 234

Message: communication interrupted

Explanation: This is an intermediate status code that usually precedes another

status code and is associated with a problem in network communication. A process,
either server or client, received an interrupt signal.

Recommended Action: Save all error information and call customer support.
Status Code: 235

Message: inadequate buffer space

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Explanation: This code usually indicates a mismatch between server and client
software versions.

Recommended Action:

1. Verify that all NetBackup software is at the same version level. Update earlier
versions of NetBackup software.

* On UNIX NetBackup servers and clients, check the

/usr/openv/netbackup/bin/version file.
* On Windows NT NetBackup servers, check the install_path\NetBackup\version.txt
file or the About NetBackup command on the Help menu.
* On Microsoft Windows clients, check the About NetBackup command on the Help
menu.
* On NetWare target clients, check the Version entry in the bp.ini file. If the client
software is earlier than 3.0, verify that the client is in a Standard type class.
* On Macintosh clients, check the version file in the bin folder in the NetBackup
folder in the Preferences folder.

2. If the problem persists, save all error information and call customer support.
Status Code: 236

Message: the specified client does not exist in an active class within the
configuration database

Explanation: A client name was not specified or the specified client does not exist.

Recommended Action: Activate the required class, correct the client name, or add
the client to a class that meets your needs. After making the correction, retry the
operation.
Status Code: 237

Message: the specified schedule does not exist in an active class in the
configuration database

Explanation: The specified schedule does not exist in the NetBackup configuration.

Recommended Action: Activate the required class, correct the schedule name, or
create a schedule in a class that meets your needs. After making the correction,
retry the operation.
Status Code: 238

Message: the database contains conflicting or erroneous entries

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Explanation: The database has an inconsistent or corrupted entry.

Recommended Action: Obtain detailed troubleshooting information for bpdbm

(NetBackup Database Manager service on Windows NT) by creating an activity log
directory for it. Then, retry the operation, save resulting activity log, and call
customer support.
Status Code: 239

Message: the specified client does not exist in the specified class

Explanation: The specified client is not a member of the specified class.

Recommended Action: Correct the client name specification, specify a different

class, or add the required client name to the class. After making the correction, retry
the operation.
Status Code: 240

Message: no schedules of the correct type exist in this class

Explanation: The appropriate schedule was not found in the specified class. For
example, a user backup specified a class name but no user backup schedule exists
in that class.

Recommended Action: Specify a different class or create a schedule of the needed

type in the class. After making the correction, retry the operation.
Status Code: 241

Message: the specified schedule is the wrong type for this request

Explanation: The schedule that was specified for an immediate manual backup is
not for a full nor an incremental backup. It must be one of these.

Recommended Action: Specify only full or incremental schedules for manual

backups. If one does not exist in the class, create one.

Status Code: 242

Message: operation would cause an illegal duplication

Explanation: Processing the request would cause a duplicate database entry. This is
usually due to a mistake in specifying media IDs for NetBackup database backups.

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Recommended Action: Check the error reports to determine the specific duplication
that would occur. Correct the settings for the operation and retry it.

Status Code: 243

Message: the client is not in the configuration

Explanation: The specified client name was not in the database.

Recommended Action: Either correct the client name or add the client to the desired
class.

Status Code: 244

Message: main bpsched is already running

Explanation: A bpsched process tried to become the main backup scheduler but
another process is currently in this mode.

Recommended Action: None.

Status Code: 245

Message: the specified class is not of the correct client type

Explanation: A user backup specified a class that is not the type required for the
client.

Recommended Action: Retry the operation by specifying a class that is the correct
type for the client. If such a class does not exist, create one.

Status Code: 246

Message: no active classes in the configuration database are of the correct client
type

Explanation: A user backup request was not satisfied because no active classes
were the type required for the client.

Recommended Action: Create or activate an appropriate class so the user backup

request can be satisfied.

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Status Code: 247

Message: the specified class is not active

Explanation: Backups for the specified class are disabled because the class is
inactive.

Recommended Action: Activate the class and retry the operation.

Status Code: 248

Message: there are no active classes in the configuration database

Explanation: No active class was found that would satisfy the request.

Recommended Action: Activate the appropriate class and retry the operation.

Status Code: 249

Message: the file list is incomplete

Explanation: The server timed out while waiting for the client to finish sending the
file list, or a sequencing problem occurred.

Recommended Action: Obtain additional information by first creating activity logs

and then attempting to recreate the error. The activity logs to create are as follows:

* On the server, bptm, bpbrm, and bpdbm.

* On UNIX and Windows NT clients, bpbkar.
* On other clients, bpcd.

To increase the amount of information included in the logs. See "Activity Logs on PC
Clients" on page 67.

Status Code: 250

Message: the image was not created with TIR information

Explanation: This is an internal error and should not be seen by customers.

Recommended Action: Obtain detailed troubleshooting information by creating
activity logs for bptm and bpdbm on the server. Then, retry the operation and check
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the resulting activity logs.

Status Code: 251

Message: the tir information is zero length

Explanation: For a true-image backup, the client sent no file information to the
master server. NetBackup discovered this condition when it attempted to write the
TIR information to media.

Recommended Action:

1. Check the file list for the class and the exclude and include lists on the client to
verify that the client has files that are eligible for backup. For example, this status
code can appear if the exclude list on the client excludes all files.

2. To obtain detailed troubleshooting information, create activity logs for bptm and
bpdbm on the server. Then, retry the operation and check the resulting activity logs.

Status Code: 254

Message: server name not found in the bp.conf file

Explanation: This error should not occur through normal use of NetBackup.

Recommended Action: Save all error information and call customer support

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