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What Is Nonverbal Communication?

APPENDIX 2 What Is Nonverbal Communication? Vocal cues or paralinguistic cues Facial expressions eye contact Interpersonal spacing Posture Body movements Gesture Touching (c) 2005 by Prentice Hall, Inc.

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47 views4 pages

What Is Nonverbal Communication?

APPENDIX 2 What Is Nonverbal Communication? Vocal cues or paralinguistic cues Facial expressions eye contact Interpersonal spacing Posture Body movements Gesture Touching (c) 2005 by Prentice Hall, Inc.

Uploaded by

Ekin Yıldıran
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© Attribution Non-Commercial (BY-NC)
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APPENDIX 2

What Is Nonverbal Communication?


Vocal cues or paralinguistic cues Facial expressions Eye contact Interpersonal spacing Posture Body movements Gesture Touching
2005 by Prentice Hall, Inc. A Pearson Education Company Upper Saddle River, N.J. 07458

Instructors Manual with Overheads to accompany The Mind and Heart of the Negotiator 3/e (Thompson)

APPENDIX 2

Nonverbal Behavior
What nonverbal behaviors mean you should not trust someone?
Fidgeting Excessive smiling or sheepish smiles Overly serious tone; lack of emotion Averting eyes; lack of eye contact Being too quiet Direct speech Open gestures and behavior Smiling Pointing
2005 by Prentice Hall, Inc. A Pearson Education Company Upper Saddle River, N.J. 07458

What nonverbal behaviors mean you can trust someone?

Instructors Manual with Overheads to accompany The Mind and Heart of the Negotiator 3/e (Thompson)

APPENDIX 2

Table A2-1: Cues for Detecting Lies


Cue Facial Movements Speech Hesitation Changes in Pitch Speech Errors Speech Rate Response Length Blinking Pupil Dilation Touching Self Postural Shifts Gaze Perceived Yes Yes Yes Yes Yes No (no data) (no data) No Yes Yes Actual No Yes Yes Yes No Yes (short for liars) Yes (more for liars) Yes Yes No No

Perceived: what people think are cues that indicate deception. Actual: whether cues truly indicate deception.
Source: Ekman, P. (2001). Telling lies: Clues to deceit in the marketplace, politics, and marriage (3rd ed.). New York: Norton. Instructors Manual with Overheads to accompany The Mind and Heart of the Negotiator 3/e (Thompson) 2005 by Prentice Hall, Inc. A Pearson Education Company Upper Saddle River, N.J. 07458

APPENDIX 2

Detecting Deception
Direct methods
Triangulation Objective evidence Linguistic style

Indirect methods
Enrich the mode of communication Do not rely on a persons face Tone of voice Microexpressions Interchannel discrepancies (illustrators) Eye contact Be aware of egocentric biases
2005 by Prentice Hall, Inc. A Pearson Education Company Upper Saddle River, N.J. 07458

Instructors Manual with Overheads to accompany The Mind and Heart of the Negotiator 3/e (Thompson)

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