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    Subha Resume

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    Kiran Kumar
    Subhalakshmi T has over 5 years of experience in business process outsourcing and banking processes. She has strong analytical and interpersonal skills and is flexible and adapts well to new environments. She has experience handling customer queries, complaints, and disputes as well as internal process training. She is proficient in MS Office applications and has received multiple awards for exceeding productivity and quality standards.

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    Subha Resume

    Uploaded by

    Kiran Kumar
    81 views2 pages
    Subhalakshmi T has over 5 years of experience in business process outsourcing and banking processes. She has strong analytical and interpersonal skills and is flexible and adapts well to new environments. She has experience handling customer queries, complaints, and disputes as well as internal process training. She is proficient in MS Office applications and has received multiple awards for exceeding productivity and quality standards.

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    Subhalakshmi T has over 5 years of experience in business process outsourcing and banking processes. She has strong analytical and interpersonal skills and is flexible and adapts well to new environments. She has experience handling customer queries, complaints, and disputes as well as internal process training. She is proficient in MS Office applications and has received multiple awards for exceeding productivity and quality standards.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    81 views2 pages

    Subha Resume

    Uploaded by

    Kiran Kumar
    Subhalakshmi T has over 5 years of experience in business process outsourcing and banking processes. She has strong analytical and interpersonal skills and is flexible and adapts well to new environments. She has experience handling customer queries, complaints, and disputes as well as internal process training. She is proficient in MS Office applications and has received multiple awards for exceeding productivity and quality standards.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    Curriculum Vitae

    Subhalakshmi T
    No. 483, Udhaya Nagar, A Narayanapura Near Maithri School, BANGALORE 560 016 Mobile No: +91 8971251160 e-mail: [email protected]

    Summary:
    Total 5 years of BPO experience in which Ready to work on any kind of a challenge Good hands on experience in the area of Business Process Outsourcing, Banking process which involves handling of disputes, refunds relating to disputes and dealing with complaints. Trained and well versed in Banking Processes. Good at handling Service deliverables and adherence to SLAs. Possess strong analytical and interpersonal skills. Flexible and versatile to adapt to any new environment and work on any project.

    Profile:
    Work : Business Process Outsourcing, Banking Process Packages : MS-Office Suite Applications : Citrix Metaframe XP

    Educational Qualification:
    Bachelor of Science-Electronics in 2003, Maharanis Women Science College, Bangalore

    Technical Skills:
    O/S Packages : MS Windows 2000/XP : MS Word, Excel, PowerPoint

    Professional Experience:
    Siemens Information Processing Systems Client Project Duration Job Title : Barclays : Critical Bank Processing : April 2004 to March 2009 : Senior Officer-Process

    Job Responsibilities:
    Module leader for a team of 5 members. Internal process trainer for Clients credit card processes. Resolve complex customer issues received through mail. Assist team members to solve customer queries and complaints.

    Skills:
    Effective meeting participant, Written Communication Skills, Analytical and Innovative, flexible.

    Achievements:
    Awarded with MAHIR and MAHAN many times for exceeding in Productivity and maintaining Quality. Awarded as the BEST PERFORMER.

    Interests:
    Cooking and Tailoring.

    PERSONAL DETAILS:
    Name Husbands name Date of Birth Marital Status E-mail Mobile Phone Languages Known : : : : : : : Subhalakhmi T N Balachandran September 6th, 1980 Married [email protected] +91 8971251160 English, Kannada, Tamil, Telugu and Hindi

    I hereby declare that the information provided above is true to the best of my knowledge and belief. References would be provided on request. SUBHALAKSHMI T

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