E-Commerce in Passenger Air Transport
E-Commerce in Passenger Air Transport
E-Commerce in Passenger Air Transport
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Booking Sys.
Telephone
Travel Agent
Web
Passenger
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Sabre
Sabre (American Airlines): Started in the early 1960s Installed first terminal in a travel agency in 1976 Provides web based access via travelocity.com At the time of writing Sabre: Is processing over 400 million bookings a year for over 440 airlines (about 40% of the world market); Is linked to more than 210,000 terminals; Uses 30 mainframe computers (US based); Has peak processing exceeding 7,450 messages/second.
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Galileo
Galileo (United + European Partners): Started in 1971 At the time of writing Galileo: Is processing over 250 million bookings a year; For over 530 airlines (about 30% of the world market); Is linked to about 160,500 terminals; Uses 21 mainframe computers (US + UK); Has peak processing of about 5,000 messages/second. Checkout www.galilieo.com
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Amadeus
Amadeus (Four European Partners): Founded in 1987 Continental joined in 1995
At the time of writing Amadeus: Is processing for over 469 airlines; Is linked to more than 190,000 terminals; Is based in Germany.
Checkout www.amadeus.net
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7 44
23 26
1 9
3 3
Average
33
10
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Details at time of purchase: electronic commerce Time-consuming (if done every time) Sales can be mixed mode: strategy Web enquiry / telephone sales technologies and applications Discuss / Check out some Airline sites
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electronic commerce Check out some Airline sites for cheap deals: London to New York: strategy Several airports for each city technologies Cheaper tickets may be available on alternative dates and applications
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electronic commerce Main options: Telephone airline direct strategy Conventional Travel agent technologies and Online Travel Agent applications Airline web site
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Booking Sys.
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Chapter 5 Exercise 1
Check out booking of airline seats online the requirement is for the best price for London to San Francisco out 23 Dec and back 02 Jan.
The following sequence of steps is recommended: Use the web to find out a list of carriers that fly the required route. Use two or three airlines to find the cheapest available return flight. Find an online travel agent and check for the cheapest price there.
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