Service Information System

SIS
Introduction and Overview For Customers

What is Service Information System (SIS)

SIS is the electronic service tool that Caterpillar dealers, customers and employees rely on for their parts and service information needs.
SIS covers information for all Caterpillar products from 1977 on. The information in SIS is equivalent to over 25,000 books. With over 2 million graphics and more than 1.5 million part numbers, SIS contains 44,000 parts and service documents. SIS is available on Local Area Networks (LAN) with Network SIS, the Internet (SIS Web), or with a DVD subscription. Data on SIS Web (internet version) is updated nightly, providing users with the most current data. Connection to the internet is required for this access.
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For those not connected to the internet, SIS data is available either from a library of SIS DVDs or when loaded to a Network SIS Server (on a LAN). Data on DVDs is updated monthly. All three versions of SIS require an Internet Browser to display SIS information. Parts lists can be created in SIS and parts ordered directly via a connection to PartStore. Service literature is organized into a repair logic scenario of educating, problem solving and repair and can be found under the heading Service Repair Information in via Document Structure.
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SIS System Recommendations

Web and Network Client Windows XP or Vists ((32 bit Business Edition) Both Tested Microsoft Internet Explorer Version 6.0 and 7.0 2.4 GHz Pentium-compatible processor or higher 2 GB 2-4 GB N/A N/A 17" or larger Super VGA (800 x 600 256 colors) PC Compatible Built-in or external N/A Web: Internet Connection Network Client: Intranet Connection Adobe Systems Inc. Acrobat Reader (Version 9.0 required to view Interactive Schematics) LizardTech, Inc. DjVu Note: These files necessary only if user is going to utilize DBS integration. Java plug-in and SISJWAPI executable DVD Windows XP or Vista (32 bit Business Edition) Both Tested Microsoft Internet Explorer Version 6.0 and 7.0 2.4 GHz Pentium-compatible processor or higher 2 GB 2-4 GB 2.5 GB Third generation DVD drive 17" or larger Super VGA (800 x 600 256 colors) PC Compatible Built-in or external N/A N/A Adobe Systems Inc. Acrobat Reader (Version 9.0 required to view Interactive Schematics) LizardTech, Inc. DjVu Note: These files necessary only if user is going to utilize DBS integration. Java plug-in and SISJWAPI executable Network Server Operating System Web Browser Processor Speed RAM
Required: Recommended:

Windows 2000 or 2003 Microsoft Internet Explorer Version 6.0 and 7.0 2.4 GHz Pentium-compatible processor or higher 2 GB 2-4 GB 2.5 GB Third generation DVD drive 17" or larger Super VGA (800 x 600 256 colors) PC Compatible Built-in or external DVD Tower or 150 GB Hard Disk Storage LAN Connection Adobe Systems Inc. Acrobat Reader (Version 9.0 required to view Interactive Schematics) LizardTech, Inc. DjVu Note: These files necessary only if user is going to utilize DBS integration. Java plug-in and SISJWAPI executable

Free Hard Disk Space DVD Drive Monitor Optional Printer Pointing device Additional Storage for Data Internet or Intranet Connection SIS Helper Applications
and Plug-ins

Note: Instructions for installations are included in the SIS installation and the Downloads screen in SIS.

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Whats Required to Run SIS

Requirements
A CWS Logon ID - contact the SIS Administrator at your Cat Dealership A SIS User ID - contact the SIS Administrator at your Cat Dealership A supported Internet browser software installed (i.e., IE version 6 or 7) see SIS DVD & Web 2009B Hardware Software Requirements An Internet connection A few files downloaded from the SIS Downloads section (Adobe Acrobat Reader Plugin and DjVu Plugin EN.exe) A subscription to SIS Data DVDs A licensed copy of SIS loaded onto their PC A server configuration - see Network SIS Setup Guide
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SIS Web

SIS DVD

SIS Network

Glossary
Access method Attachment Feedback ways to search and look at information attachment on machine; i.e., bucket electronic communication back to Caterpillar (available through SIS Web only) Information Types Document categories NPR Numerical Parts Record Parts ID parts identification Parts identification page page showing part as well as consist Parts consist listing of parts, quantities Product structure arrangements, groups, systems Return to Main Menu click on Model: link SMCS Service Management Control System SNP serial number prefix

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SIS Main Menu Advanced Interface Customer

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SIS Main Menu Simplified Interface Customer

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How to Start Using a Product Identification

Searches are divided into those requiring a Product Identification (product ID prefix and serial number, sometimes referred to as serial number prefix SNP) and those not requiring a Product ID. Product ID-required searches produce results that are more specific to a product. Prefix only-search results apply to the entire model with that prefix. No-Product ID searches permitted Model prefixes can be found using the Select Equipment Model link on Main Menu. Some documents require users be given permission to access them. Those are marked with an **.

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Dont know the serial number prefix?

Use the Select Equipment Model link

If you know the Sales Model number, type it in the fill-in box.

If you don't know the Sales Model number, select an item from the Product Families displayed in the left column

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Getting Started with Searching

Many access methods used to search for technical information in SIS require a serial number or serial number prefix to be entered before beginning a search.

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Searches from SIS Main Menu

Product ID required for these searches
Parts Search by part number or keyword Product Structure Document Structure ** SMCS Code Basic Search As Shipped Engine Filter Search Remanufactured Parts Search

Product ID NOT required for these searches

Advanced Full Text Search Media Search NPR ** Parts List Kits Information Engine Performance Specifications Service Software Files Other Repair Process Information

(described in detail later)

Documents requiring permission for access or agreements marked with **
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Information Search Matrix

Which Search Method to Use How to Use Search
If you know
Part number Media Number Document Type or Publication Date

Use this
Parts/Keyword Search, Basic Search or Advanced Full Text Search Media Search Basic or Advanced Full Text Search Document Structure Advanced Full Text Search Parts/Keyword Search, Basic Search or Advanced Full Text Search

If you need
Parts information System or Group information Reman part numbers

Use this
Parts/Keyword Search number or keyword Product Structure Remanufactured Parts Search

Sales Model Part Name

Most current part number, Serviceability Parts or Service information for a specific engine serial number as it left the factory Filters for a specific product

* NPR As Shipped Engine

Full Serial Number

As Shipped Engine Engine Perf Specs Engine Performance Specifications Document Structure

Parts/Keyword Search or Filter Search Engine Perf Specs Engine Perf Specs

Test Spec number Document type (i.e., Service Mags., etc) Component, group or system to find support information Part of a keyword, number or date

Engine test cell results by serial number Engine Specifications by serial number

Product Structure

Repair kits

Kits Information

Advanced full text search, Parts/Keyword Search

Special Access required for NPR see your Cat Dealer.

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Document Structure
Document Structure is organized by Information Type. The entire document is opened and the specific information is displayed within the document. Only one Information Type can be accessed at a time.

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Product Structure
Product Structure refers to systems, groups, and components (e.g., cooling systems, water pumps, and impellers) of Caterpillar products based on the serial number and/or arrangement specified.

Product ID required

Select a link in the Product Structure column to start the lookup process

To view Parts Identification, it is necessary to drill down.

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Document Structure
Types of information (documents) available.
Applied Failure Analysis As Shipped Engine Custom Service Information Disassembly and Assembly Engine News Engine Performance Specifications Engine Tool Guide General Service Information Kits Information NPR (with special permission) Operation and Maintenance Manual Parts Identification Safety Schematic Service Magazine Special Instruction Specifications Systems Operation Testing and Adjusting Tool Guide Tool Operating Manual Torque Specifications Troubleshooting Truck Engine News

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Parts Identification Screen

Part 1 Part 2 Part 3

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Information Screen
Part 1 of Screen

Part 2 of Screen

Part 3 of Screen
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