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Frederick Herzberg theorized that employee satisfaction has two dimensions: hygiene issues and motivators. Hygiene issues like salary, supervision, and interpersonal relations can decrease dissatisfaction if addressed, but do not lead to satisfaction. Motivators such as achievement, recognition, responsibility, and advancement create satisfaction among employees by satisfying their need for growth and achievement.

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Abir Sourav Biswas
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21 views2 pages

Scribd

Frederick Herzberg theorized that employee satisfaction has two dimensions: hygiene issues and motivators. Hygiene issues like salary, supervision, and interpersonal relations can decrease dissatisfaction if addressed, but do not lead to satisfaction. Motivators such as achievement, recognition, responsibility, and advancement create satisfaction among employees by satisfying their need for growth and achievement.

Uploaded by

Abir Sourav Biswas
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Two dimensions of employee satisfaction

Frederick Herzberg theori zed that employee sati sfacti on depends


on two sets of issues:"hygiene" issues and moti vators. Once the
hygi ene issues have been addressed, he sai d,the motivators create
satisfaction among employees.

Hygiene issues(Dissatisfiers)

Company and administrative policiesSupervisionSalarynterpersonal
relationsWorking conditions

Motivators(Satisfiers)

Work itself AchievementRecognitionResponsibilityAdvancement

KEY PONTS:


Employee satisfaction affects every aspect of a medical practice, from
patientsatisfaction to overall productivity.

Frederick Herzberg theorized that employee satisfaction has
two dimensions:"hygiene" and motivation.

Hygiene issues, such as salary and supervision, decrease employees'
dissatisfactionwith the work environment.

Motivators, such as recognition and achievement, make workers more
productive,creative and committed

Key Facts:


Job satisfaction is good not only for employees but employers, too; it
increases productivity and decreases staff turnover.
Employee satisfaction is also correlated with patient satisfaction.
Research from motivation theorist Frederick Herzberg suggests that
employee satisfaction has two components: "hygiene" and motivation.
Hygiene issues can onl y di ssatisfy if they are absent or handl ed
improperl y by employers.
An organization's policies, if unclear or unfair, can stand in the way of
employee satisfaction.
Although employees do want to be pai d fai rl y for their work,
money is not an effective way to motivate individuals.
Employees need a reasonable amount of social interaction on the job.

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