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Flowchart Hotel Reservation

The document outlines the hotel reservation process. A resource coordinator checks new booking requests, emails clients, books reservations, and prints forms. They make the hotel reservation and confirm it, canceling the booking if necessary. After confirming, they email clients, ask them to sign forms, and input costs. The finance officer then prepares invoices, which the general manager reviews. Invoices are sent to clients and payment is logged upon receipt.

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Grace Tacla
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© Attribution Non-Commercial (BY-NC)
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19K views1 page

Flowchart Hotel Reservation

The document outlines the hotel reservation process. A resource coordinator checks new booking requests, emails clients, books reservations, and prints forms. They make the hotel reservation and confirm it, canceling the booking if necessary. After confirming, they email clients, ask them to sign forms, and input costs. The finance officer then prepares invoices, which the general manager reviews. Invoices are sent to clients and payment is logged upon receipt.

Uploaded by

Grace Tacla
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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FLOWCHART

HOTEL RESERVATION

Online Hotel Reservation request

Resource Coordinator checks new service bookings

Systems-generated email notification sent to client

Resource Coordinator books the requests and prints SRAF

Service request stored in BOOKED SERVICE folder of the system

Resource Coordinator makes the hotel reservation

Reservation Confirmed?

NO

Resource Coordinator informs client that no room is available

YES Email confirmation to client indicating reservation status/details Resource Coordinator cancels the booking from the system

Resource Coordinator confirms reservation via email

Resource Coordinator asks client to sign SRAF

Service request stored in CANCELLED SERVICE folder of the system

Resource Coordinator input the cost of service on the SRAF and inputs completion of service into the system

Service request stored in SERVICED folder of the system

Finance Officer prepares the invoice and inputs into the system

Service request stored in INVOICED folder of the system

General Manager reviews and approves service invoice

Service Invoice sent to client

Information Officer inputs invoice in outgoing documents log

Signed copy of invoice

Information Officer inputs invoice in incoming documents log

Payment from client

Information Officer issues an Acknowledgement Receipt

Service request stored in CLOSED folder of the system

Finance Officer records the receipt of payment in Simply Accounting and files AR

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