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Listening (5.10)

The document is a listening skills assessment that contains 9 multiple choice or fill-in-the-blank questions about the key aspects of listening. It tests knowledge about the 3 step listening process of hearing, attending, and understanding. It also addresses why people don't listen well and covers the importance of listening for quality analysts. The feedback provides the answers to the questions.

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103 views2 pages

Listening (5.10)

The document is a listening skills assessment that contains 9 multiple choice or fill-in-the-blank questions about the key aspects of listening. It tests knowledge about the 3 step listening process of hearing, attending, and understanding. It also addresses why people don't listen well and covers the importance of listening for quality analysts. The feedback provides the answers to the questions.

Uploaded by

api-27601960
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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LISTENING (5.

10)

1. Listening is the most frequently used form of communication. (T/F)

2. List the 3 step listening process:


__________________
__________________
__________________

3. List 3 reasons why people don’t listen:


__________________
__________________
__________________

4. The number-one skill needed for the QA analyst is listening. (T/F)

5. Choose the item(s) that are incorrect about the listening skill:
a. Listening involves three steps: hearing, attending, feedback
b. Listening is a skill that is taught to young children
c. You should ask questions of the speaker to confirm what he or she is saying.

6. To understand communication incorporated into speech a listener must pay attention to


the following 5 channels: (fill in the blank)
a. Information channel – subject of conversation
b. Verbal channel – choice of words
c. ____________________________
d. Body channel – choice of body movements and gestures
e. Graphic channel – pictures, charts, etc.

7. In attending to a speaker you should periodically restate what you heard the speaker say
and ask the speaker to confirm that that was the intent of the information spoken. (T/F)

8. Name the step in the listening process that uses the five types of listening (i.e.,
discriminative, comprehensive, therapeutic, critical, and appreciative). ______________

9. Name the step in the listening process in which we use a lot of feedback to the speaker.
_________________
LISTENING (5.10)

ANSWERS Listening 5.10

1. True
2. Hearing, Attending, Understanding
3. impatient with random thoughts;
rehearsing what they will say next;
self-conscious about own communication ability;
external distracting stimuli;
lack motivation and responsibility;
uninteresting topic to listener
4. True
5. a and b
6. Vocal channel
7. True
8. Understanding
9. Attending to the speaker

There were no associated quality vocabulary words with this section.

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