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Perceptual Errors

This document discusses perceptual errors and their effects in organizations. It defines perception as how individuals interpret their sensory experiences to understand their environment. Factors that can influence perception include attributes of the perceiver and target, as well as social and environmental contexts. Common types of perceptual errors mentioned are stereotyping, self-fulfilling prophecies, and halo effects. The document notes that perceptual errors can negatively impact hiring decisions, performance evaluations, expectations, and employee loyalty and effort. It provides an example of how misperceptions from both an employer and employee regarding productivity and discrimination led to conflicts in a fast food restaurant case.

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Lavina Jain
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5K views12 pages

Perceptual Errors

This document discusses perceptual errors and their effects in organizations. It defines perception as how individuals interpret their sensory experiences to understand their environment. Factors that can influence perception include attributes of the perceiver and target, as well as social and environmental contexts. Common types of perceptual errors mentioned are stereotyping, self-fulfilling prophecies, and halo effects. The document notes that perceptual errors can negatively impact hiring decisions, performance evaluations, expectations, and employee loyalty and effort. It provides an example of how misperceptions from both an employer and employee regarding productivity and discrimination led to conflicts in a fast food restaurant case.

Uploaded by

Lavina Jain
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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PERCEPTUAL ERRORS

AGENDA
What is perception? Factors influencing perception Types of perceptual errors

Effect of perceptual errors in the

organization

Perception A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment.
- Stephen Robbins

Derived from the latin word

percepio
Our sensory experience of the

world around us
Includes five senses

Factors that influence Perception


FACTORS IN THE PERCEIVER ATTITUDES MOTIVES INTERESTS EXPERIENCE EXPECTATIONS

FACTORS IN THE SITUATION TIME WORK SETTING SOCIAL SETTING

PERCEPTION

FACTORS IN THE TARGET NOVELTY MOTION SOUNDS SIZE BACKGROUNDS PROXIMITY SIMILARITY

Types of Perceptual Errors:


Stereotyping Self fulfilling prophecy Halo effect Projection

Contd Implicit personality theory

Contrast effect

Primacy

Contd
Recency

Selective perception

Prejudice

Effects of Perceptual Errors: Employment interview


Performance expectations Ethnic profiling Performance evaluation

Contd
Employment effort

Employment loyalty

Hiring of employees

Fast Food Restaurant Case:


An employee fired was fired despite her

hard work Acc to the employee, the employer discriminated her on ethnic background Acc to the employer, the employee was not productive Wrong perceptions from both the sides Issues on both the sides Analyzed the issues and then sorted out the issue

THANK YOU

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