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Module 2bc

This document discusses oral communication and its importance. It notes that 70% of communication is oral, with 45% spent listening and 30% speaking. Effective oral communication is needed to solve problems, resolve conflicts, influence others, and persuade others. Some principles of oral communication include knowing when to talk and listen, controlling tone, pitch and body language, and interpreting others' responses. Barriers to effective listening include status, preconceptions, lack of confidence and an closed mindset.

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karthik21488
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42 views10 pages

Module 2bc

This document discusses oral communication and its importance. It notes that 70% of communication is oral, with 45% spent listening and 30% speaking. Effective oral communication is needed to solve problems, resolve conflicts, influence others, and persuade others. Some principles of oral communication include knowing when to talk and listen, controlling tone, pitch and body language, and interpreting others' responses. Barriers to effective listening include status, preconceptions, lack of confidence and an closed mindset.

Uploaded by

karthik21488
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Module- 2

Oral communication

Meaning :Known as verbal communication Interchange of verbal messages Speech precedes writing Studies say that 70% of our time goes in communicating out of which 45% relates to listening and 30%to speaking

Need
To

for Learning :-

help problem solving To resolve conflict Influence people to work together Persuade others

Assertive without

being aggressive Develop listening skills Be an effective negotiator Make a proposal

Principles

One has to know when to talk, and when not to talk but listen How to talk tone, pitch, modulation Be able to interpret the listeners facial expressions, physical gestures, movements, attitude Control over own body talk

:-

According to

the research conducted by Albert Mehrabiam, A speakers total message comprises of Verbal 7% Tone of Voice 38% Visual 55%

Ways of speaking

Characteristics of

OC :-

effective

Consider the objective Interest level of the receiver Be sincere Simple language, familiar words Be brief and precise Generalize- avoid vagueness Give full facts Do not assume Polite tone and words Cut insulting message Give time to respond

Some

examples:-

Barriers to

effective OC :-

Listening is psychological act affected by several factors Status feeling of superior Halo effect based on impressions of the listener Complexes - lack of confidence Closed and all knowing mind Poor retention

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