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Consumer Protection Methods

Consumers are exploited through exorbitant prices, deceptive pricing, false advertising, substandard products, artificial scarcity, and forcing unwanted purchases. Consumer protection laws address these issues through legal protections like the Agricultural Products Grading and Marketing Act, Industrial Development and Regulation Act, Prevention of Food Adulteration Act, Standards of Weights and Measures Act, Monopolies and Restrictive Trade Practices Act, and the Consumer Protection Act of 1986. Additional initiatives include national awards, publicity measures, and customer service departments established by organizations like the Reserve Bank of India.

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Renu Venugopal
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21 views11 pages

Consumer Protection Methods

Consumers are exploited through exorbitant prices, deceptive pricing, false advertising, substandard products, artificial scarcity, and forcing unwanted purchases. Consumer protection laws address these issues through legal protections like the Agricultural Products Grading and Marketing Act, Industrial Development and Regulation Act, Prevention of Food Adulteration Act, Standards of Weights and Measures Act, Monopolies and Restrictive Trade Practices Act, and the Consumer Protection Act of 1986. Additional initiatives include national awards, publicity measures, and customer service departments established by organizations like the Reserve Bank of India.

Uploaded by

Renu Venugopal
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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PREPARED BY LEKSHMIKUTTY.

WAYS IN WHICH CONSUMERS EXPLOITED.


Exorbitant price of products and services
Deceptive selling price False and misleading advertisements

Supply of adulterated and substandard products


Creating artificial scarcity Making consumer buy unwanted goods Hoarding and black marketing

CONSUMER PROTECTION
Consumer protection refers to the steps necesssary to

be taken or measures required to be accepted to protect consumers from business malpractices. The methods of consumer protection can be classified under two heads.. LEGAL PROTECTION METHODS OTHER ORGANIZED INITIATIVES

Legal protection methods


AGRICULTURAL PRODUCTS GRADING AND

MARKETING ACT 1937 Providing for grading and certifying the quality standards of agricultural products Providing AGMARK seal

Industrial development and regulation act-1951


Over all control over production and distribution of

manufactured goods,volume , quantity,quality and price

Prevention of food adulteration act 1954


Severe punishment for adulteration of food articles
Life imprisonment and minimum fine of 3000 may be

payable Provision for the appointment of food inspectors Production,storage and distribution of adulterated food is also punishable

Standards of weights and measures act-1956


METRE specified as the primary unit for length
Kilogram as the primary unit for measuring weight Provided standard weights throughout the country

MRTP ACT-1969
Amended in 1983 and 1984
Consumer and consumer group can exercise their right

of redressal by filling complaints to MRTP commission MRTP commission was replaced by competition after the liberalization of indian economy.

CONSUMER PROTECTION ACT- 1986


Provides consumer protection comprehensively than

any other law Remedy for wide range of unfair practices both in goods and services Provision for the set up of consumer protection councils both at centre and the state. Consumer courts

OTHER INITIATIVES
National awards
Publicity measures Customer service department by RBI

THANKYOU

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