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Interviewing Skills

This document discusses different types of interviews and provides guidance on conducting effective interviews. It covers selection, appraisal, counseling, discipline, and focus group interviews. For each type of interview, it outlines the key processes, such as planning, structure, question types, and special considerations. The overall message is that interviews require preparation, establishing rapport, active listening, keeping discussions focused and productive, and following an organized structure to achieve intended outcomes.

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47 views

Interviewing Skills

This document discusses different types of interviews and provides guidance on conducting effective interviews. It covers selection, appraisal, counseling, discipline, and focus group interviews. For each type of interview, it outlines the key processes, such as planning, structure, question types, and special considerations. The overall message is that interviews require preparation, establishing rapport, active listening, keeping discussions focused and productive, and following an organized structure to achieve intended outcomes.

Uploaded by

api-3760682
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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Interviewing skills

Gopalam KB
Types of interviews

• SELECTION INTERVIEWS
• APPRAISAL INTERVIEWS
• COUNSELING INTERVIEWS
• DISCIPLINE INTERVIEWS
• FOCUS GROUP INTERVIEWS
BASIC PROCESSES OF
INTERVIEWING
• a special form of communication
• COMMUNICATION INFLUENCES
• Purposes of Communicating
• Motivations for Communicating
• Perceptions
• Thinking Patterns
• Language Expertise
• Body Language
• Bias
• Attitudes
• Memory
PLANNING STRATEGIES
• Stating Your Purpose
• Preparing an Agenda
• Raising Questions
• Common Problems Associated with Asking
Questions
• Structuring the Interview
• Planning the Physical Setting
• Anticipating Problems
CONDUCTING THE
INTERVIEW
• Establishing a Productive Climate
• Listening Analytically
• Probing Thoughtfully
• Motivating the Interviewee
• Controlling the Interview
Keeping Control
• You are the leader and guide
• Keep to the subject
• Get to the point earlier on
• Don’t talk too much yourself
• Stick to the time allocated
Structure of the Interview
• Opening
– Introduction & Important facts
– Purpose of the meeting
– Put the other person at ease
– Encourage relaxed, open – minded, committed
and calm discussion
– Be frank
Structure of the Interview
• Middle
– Keep aim in mind
– Keep the discussion relevant
– Listen with attention
– Observe body language
– Make sure agenda is covered
Structure of the Interview
• Closing
– Sum up the discussion
– Describe action decided
– Confirm the usefulness of the interview
– Avoid ending abruptly
– Close on a positive note
Behavioral based interviewing
• best predictor of future behavior is past
behavior
• ask for specific examples and press for an
action with an outcome
• behavioral based questions
Tell me about a project that you are
particularly proud of. What was it, what was
your role and what was the outcome?
Questions
• Yes/No type
– Check facts
– Oversimplified answers?
• Closed probe
– Restricted facts
– Interrogation?
• Open probe
– Opening the discussion
– Long answers?
Questions
• Leading type
– Not really useful
– Limited value?
• Loaded type
– Limited use, provocative
– Suggestion?
• The prompt
– Guiding in direction
– Curtail reply?
Question
• Probe
– More information
– Interrogation?
• Mirror
– Check message
– Alter meaning?
• What – If?
– Imaginative
– Hypothetical information?
Selection interviews
• Attitude
• Skills
• Knowledge

• Your requirement
– Readily available?
Selection interviews
• Unique Contributions of the Interview
• Research Perspectives
• Planning the Interview
• Managing the Interview
• Interpreting the Data
• Legal Considerations
• Overcoming Problems
APPRAISAL INTERVIEWS
• History of Appraisals
• Objections to Appraisals
• Rational for Appraisals
• Preparation for the Evaluation
• The Feedback Interview
• Final Considerations
COUNSELING INTERVIEWS

• Differences Among Counselors


• A Basic Orientation to Counseling
• Two Basic Approaches to Counseling
Interviews
• Planning the Interview
• Conducting the Interview
• Confronting Special Problems
DISCIPLINE INTERVIEWS
• A Positive Approach to Discipline
• Different Managerial Approaches to
Discipline
• Planning the Interaction
• Administering Discipline
• Special Problems
• The Ultimate Discipline
FOCUS GROUP
INTERVIEWS
• Rational for Focus Group Interviewing
• Considerations in Forming a Group
• Conducting the Group Interview

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