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QM0001

SMU MBA Assignments 3rd Sem Total Quality Management QM0001 - Foundations of Quality Management (Set 1 and 2)

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72 views2 pages

QM0001

SMU MBA Assignments 3rd Sem Total Quality Management QM0001 - Foundations of Quality Management (Set 1 and 2)

Uploaded by

Tenzin Kunchok
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Fall 2011 (August 2011)

Master of Business Administration - MBA Semester 3 Total Quality Management Specialization QM0001 Foundations of Quality Management (2 credits)
(Book ID: B1079)

http://smumbaassignmentssolved.blogspot.com/ Completely Solved Assignments.

ASSIGNMENT- Set 1 Marks 30


Note: Each Question carries 10 marks. Answer all the questions.

1. Describe the importance of customer satisfaction.

2. Differentiate between appraisal cost and prevention cost.

3. Explain the concept of company-wide quality.

Fall 2011 (August 2011)

Master of Business Administration - MBA Semester 3 Total Quality Management Specialization QM0001 Foundations of Quality Management (2 credits)
(Book ID: B1079)

ASSIGNMENT- Set 2 Marks 30


Note: Each Question carries 10 marks

1. Explain the business perspective and process flow perspective of Quality.

2. What are the barriers to Quality? 3. Write short notes on the following: a. Classical theory model of organization b. Human relations theory

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