European

Computer Driving
Licence®

Syllabus 4
Module 7 - Information & Communication
Using IE6 and Outlook Express

Release ECDL48v3
Module 7 Information & Communication ECDL

Published by

CiA Training Ltd

Business and Innovation Centre
Sunderland Enterprise Park East
Sunderland SR5 2TH
United Kingdom
Tel: +44 (0) 191 549 5002
Fax: +44 (0) 191 549 9005
E-mail: [email protected]
Web: www.ciatraining.co.uk

ISBN-10: 1-86005-135-9
ISBN-13: 978-1-86005-135-7

European Computer Driving Licence, ECDL, International Computer Driving Licence, ICDL,
e-Citizen and related logos are trade marks of The European Computer Driving Licence
Foundation Limited (“ECDL-F”) in Ireland and other countries.
CiA Training Ltd is an entity independent of ECDL-F and is not associated with ECDL-F in
any manner. This courseware publication may be used to assist candidates to prepare for
ECDL/ICDL tests. Neither ECDL-F nor CiA Training Ltd warrants that the use of this
courseware publication will ensure passing of ECDL/ICDL tests. This courseware
publication has been independently reviewed and approved by ECDL-F as complying with
the following standard:
Technical compliance with the learning objectives of ECDL/ICDL Syllabus Version 4.0
Confirmation of this approval can be obtained by reviewing the Courseware Section of the
website www.ecdl.com
The material contained in this courseware publication has not been reviewed for technical
accuracy and does not guarantee that candidates will pass ECDL/ICDL tests. Any and all
assessment items and/or performance-based exercises contained in this courseware
publication relate solely to this publication and do not constitute or imply certification by
ECDL-F in respect of ECDL/ICDL tests or any other ECDL-F test.
For details on sitting ECDL/ICDL tests and other ECDL-F tests in your country, please
contact your country's National ECDL/ICDL designated Licensee or visit ECDL-F’s web site
at www.ecdl.com.
Candidates using this courseware publication must be
registered with the National Licensee, before undertaking
ECDL/ICDL tests. Without a valid registration,
ECDL/ICDL tests cannot be undertaken and no
ECDL/ICDL certificate, nor any other form of recognition,
can be given to a candidate. Registration should be
undertaken with your country's National ECDL/ICDL designated Licensee at any Approved
ECDL/ICDL Test Centre.
ECDL/ICDL Syllabus Version 4.0 is the official syllabus of the ECDL/ICDL certification
programme at the date of approval of this courseware publication.

Microsoft is a registered trademark and Windows is a trademark of the Microsoft

Corporation

© CiA Training Ltd 2003 2 Internet Explorer 6

 ECDL Module 7 Information & Communication

Aims
To demonstrate the ability to use web browser and e-mail applications on a
personal computer.
To understand and accomplish basic operations associated with searching and
navigating web sites to access information.
To create and send e-mail and to manage personal distribution lists and
message folders.

Objectives
After completing the guide the user will be able to:

• Understand concepts and terms relating to the Internet and e-mail

• Navigate individual sites

• Use web addresses

• Use search engines

• Download files

• Create, send and read e-mail messages

• Edit and attach files to e-mail messages

• Manage message folders

Assessment of Knowledge
At the end of this guide is a section called the Record of Achievement Matrix.
Before the guide is started it is recommended that the user completes the
matrix to measure the level of current knowledge.
Tick boxes are provided for each feature. 1 is for no knowledge, 2 some
knowledge and 3 is for competent.
After working through a section, complete the matrix for that section and only
when competent in all areas move on to the next section.

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Module 7 Information & Communication ECDL

Contents
SECTION 1
GETTING STARTED..............................................................................................................7
DRIVING LESSON 1 - INTERNET THEORY.........................................................................................8
DRIVING LESSON 2 - INTERNET EXPLORER......................................................................................9
DRIVING LESSON 3 - SECURITY ON THE INTERNET.........................................................................10
DRIVING LESSON 4 - CONNECTING TO THE INTERNET......................................................................11
DRIVING LESSON 5 - RECONNECTING...........................................................................................12
DRIVING LESSON 6 - BROWSER HELP..........................................................................................13
DRIVING LESSON 7 - INTERNET EXPLORER SCREEN........................................................................14
DRIVING LESSON 8 - VIEWS.......................................................................................................15
DRIVING LESSON 9 - DISPLAYING IMAGES....................................................................................16
DRIVING LESSON 10 - FRAMED WEB PAGES................................................................................17
DRIVING LESSON 11 - CLOSING THE BROWSER.............................................................................18
DRIVING LESSON 12 - REVISION.................................................................................................19
DRIVING LESSON 13 - REVISION.................................................................................................20

SECTION 2
NAVIGATION........................................................................................................................21
DRIVING LESSON 14 - USING HYPERLINKS...................................................................................22
DRIVING LESSON 15 - BACK AND FORWARD BUTTONS...................................................................24
DRIVING LESSON 16 - USING WEB ADDRESSES............................................................................25
DRIVING LESSON 17 - BOOKMARKS.............................................................................................26
DRIVING LESSON 18 - ORGANISING BOOKMARKS..........................................................................28
DRIVING LESSON 19 - THE LINKS BAR........................................................................................29
DRIVING LESSON 20 - BROWSING HISTORY..................................................................................30
DRIVING LESSON 21 - STOP AND REFRESH DOWNLOADS................................................................32
DRIVING LESSON 22 - REVISION.................................................................................................33
DRIVING LESSON 23 - REVISION.................................................................................................34

SECTION 3
BROWSING THE WEB........................................................................................................35
DRIVING LESSON 24 - SEARCH ENGINES......................................................................................36
DRIVING LESSON 25 - SEARCH CRITERIA.....................................................................................37
DRIVING LESSON 26 - SUBJECT DIRECTORIES ..............................................................................39
DRIVING LESSON 27 - THE SEARCH BAR.....................................................................................40

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 ECDL Module 7 Information & Communication

DRIVING LESSON 28 - FINDING TEXT..........................................................................................41

DRIVING LESSON 29 - GENERAL OPTIONS....................................................................................42
DRIVING LESSON 30 - COMPLETING A WEB FORM........................................................................44
DRIVING LESSON 31 - REVISION.................................................................................................45
DRIVING LESSON 32 - REVISION.................................................................................................46

SECTION 4
SAVING AND PRINTING....................................................................................................47
DRIVING LESSON 33 - SAVING A WEB PAGE................................................................................48
DRIVING LESSON 34 - DUPLICATING WEB PAGE ITEMS..................................................................49
DRIVING LESSON 35 - PAGE SETUP.............................................................................................50
DRIVING LESSON 36 - PRINTING A WEB PAGE..............................................................................51
DRIVING LESSON 37 - PRINTING A SEARCH RESULT.......................................................................52
DRIVING LESSON 38 - DOWNLOADING FILES................................................................................53
DRIVING LESSON 39 - REVISION.................................................................................................55
DRIVING LESSON 40 - REVISION.................................................................................................56

SECTION 5
OUTLOOK EXPRESS..........................................................................................................57
DRIVING LESSON 41 - USING E-MAIL..........................................................................................58
DRIVING LESSON 42 - USING OUTLOOK EXPRESS..........................................................................59
DRIVING LESSON 43 - E-MAIL HELP...........................................................................................61
DRIVING LESSON 44 - CHANGING SCREEN DISPLAY.......................................................................62
DRIVING LESSON 45 - MESSAGE HEADINGS.................................................................................64
DRIVING LESSON 46 - CLOSING OUTLOOK EXPRESS......................................................................65
DRIVING LESSON 47 - REVISION.................................................................................................66
DRIVING LESSON 48 - REVISION.................................................................................................67
DRIVING LESSON 49 - REVISION.................................................................................................68

SECTION 6
MESSAGE EDITING............................................................................................................69
DRIVING LESSON 50 - CREATING A MESSAGE...............................................................................70
DRIVING LESSON 51 - CUT, COPY AND PASTE MESSAGES..............................................................71
DRIVING LESSON 52 - CUT, COPY AND PASTE FROM WORD...........................................................72
DRIVING LESSON 53 - SPELL CHECKER........................................................................................73
DRIVING LESSON 54 - APPLYING A SIGNATURE..............................................................................75
DRIVING LESSON 55 - REVISION.................................................................................................77

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DRIVING LESSON 56 - REVISION.................................................................................................78

SECTION 7
SEND AND RECEIVE...........................................................................................................80
DRIVING LESSON 57 - SENDING MESSAGES..................................................................................81
DRIVING LESSON 58 - OPEN AND READ MESSAGES.......................................................................82
DRIVING LESSON 59 - FLAGGING A MESSAGE...............................................................................83
DRIVING LESSON 60 - ATTACHING FILES......................................................................................84
DRIVING LESSON 61 - OPEN AND SAVE A FILE ATTACHMENT..........................................................85
DRIVING LESSON 62 - CHANGING MESSAGE PRIORITY...................................................................87
DRIVING LESSON 63 - REPLY TO/FORWARD MESSAGES..................................................................88
DRIVING LESSON 64 - ADDRESS BOOK........................................................................................90
DRIVING LESSON 65 - ADD SENDER TO ADDRESS BOOK................................................................91
DRIVING LESSON 66 - DISTRIBUTION LISTS..................................................................................92
DRIVING LESSON 67 - REVISION.................................................................................................94
DRIVING LESSON 68 - REVISION.................................................................................................95
DRIVING LESSON 69 - REVISION.................................................................................................96
DRIVING LESSON 70 - REVISION.................................................................................................97

SECTION 8
MESSAGE MANAGEMENT...............................................................................................98
DRIVING LESSON 71 - PRINTING A MESSAGE................................................................................99
DRIVING LESSON 72 - DELETING MESSAGES..............................................................................100
DRIVING LESSON 73 - CREATING INBOX FOLDERS.......................................................................101
DRIVING LESSON 74 - ORGANISING MESSAGES...........................................................................103
DRIVING LESSON 75 - FINDING MESSAGES.................................................................................104
DRIVING LESSON 76 - REVISION...............................................................................................106
DRIVING LESSON 77 - REVISION...............................................................................................107
DRIVING LESSON 78 - REVISION...............................................................................................108
ANSWERS...............................................................................................................................109
GLOSSARY..............................................................................................................................110
INDEX....................................................................................................................................112

RECORD OF ACHIEVEMENT
MATRIX................................................................................................................................114

© CiA Training Ltd 2003 6 Internet Explorer 6

 ECDL Section 1 Getting Started

Section 1
Getting Started

By the end of this Section you should be able to:

Understand the Internet

Be Aware of Security Issues

Use Internet Explorer

Connect and Reconnect to the Internet

Use Online Help

Display and Remove Images

Be Familiar with the Screens and Views

To gain an understanding of the above features, work through the Driving

Lessons in this Section.
For each Driving Lesson, read the Park and Read instructions, without
touching the keyboard, then work through the numbered steps of the
Manoeuvres on the computer. Complete the Revision Exercise(s) at the end of
the section to test your knowledge.

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Section 1 Getting Started ECDL

Driving Lesson 1 - Internet Theory

Park and Read
The Internet is a vast computer network, which allows users all over the world
to communicate with each other. As well as the sharing of information between
computers, the Internet makes it possible to communicate by using electronic
mail (e-mail), or by using the computer as a kind of telephone (NetMeeting).
The World Wide Web (www) is not the same thing as the Internet; it is the
network of information that can be accessed via the Internet. This information is
stored on the web in a Web Page or Web Site, which has a unique address.
The Home Page of a web site usually consists of an introduction to the site and
often contains hyperlinks to other pages on that site, or to a different site on
the World Wide Web.
Once connected to the Internet, it is possible to publish an individual web site.
This is a simple process, as there are now software applications available
which make it possible to create a publication without the need to know the
Internet programming language, HTML (Hypertext Markup Language).
E-mail is a way of sending a message to another computer user, anywhere in
the world. The message will reach its destination almost immediately. Internet
users send and receive e-mail messages by using e-mail addresses which,
like web site addresses, are unique.
Internet Explorer is an application that allows the user to access information on
the World Wide Web, to publish their own web pages and to communicate with
other users easily. By working through this guide, the user will be ready to
access the limitless potential of electronic communication.

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 ECDL Section 1 Getting Started

Driving Lesson 2 - Internet Explorer

Park and Read
Internet Explorer
Internet Explorer is a software application that consists of many components,
designed to allow the user to explore the full potential of the Internet.
The main feature of the package is the IE6 web browser, which enables the
user to “surf the net.” The browser facilitates searching for web sites, keeps a
record of sites visited and allows favourite sites to be added to a folder for easy
access.
Outlook Express
Outlook Express is a complete system for sending and receiving e-mail
messages. Messages from Newsgroups (Internet discussion groups) are also
handled by Outlook Express.

This guide has been written assuming that IE6 is running under Windows XP
and all screen shots and options reflect this. It is however possible to run IE6
under earlier versions of Windows, in which case allowances will need to be
made.

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Driving Lesson 3 - Security on the Internet

Park and Read
Before using the Internet, especially at home, there are some security
implications to be considered. When you access a web site, that site can also
obtain information about you and can place files on your computer. This is not
always as ominous as it sounds. Small text files called cookies are stored on
your computer when you visit a web site. You can choose whether or not to
allow this to happen - whether to allow some, all or none of the files to be
stored. However, if you refuse all cookies you may be unable to view some web
pages. As you are browsing the Internet a collection of temporary internet
files, known as a cache is also stored on your computer. These speed up the
display of pages that you have already visited. The main ‘damage’ these files
(and cookies) do is take up space on your hard drive, but if desired they can be
deleted.
Many web sites cannot be accessed without a user name and password; these
are called protected sites. Sometimes you have to pay a fee up front before
you can access a web site, which can then be done by entering the user name
and password allocated to you. You will usually need a user name and
password to shop online at supermarkets such as Sainsburys or Tesco.
One way of maintaining your privacy and security on the Internet is to obtain a
digital certificate from a certification authority. This gives you a unique private
key, which corresponds with a public key allocated to you by the web site.
Sensitive information passing between you and the target site is encrypted, or
scrambled using your public key, and can only be deciphered at the target site
if they have the matching private key. Banks that provide an online banking
service use extremely high levels of encryption for obvious reasons.
You should also be aware of potential hazards. Some files downloaded from
the Internet contain viruses, which are programs intended to cause harm to
your computer. Viruses are often attached to e-mail messages. It is vital to have
anti-virus software installed and equally important to keep it updated on a
weekly basis at least. It is also possible to install a firewall. This is a program
that protects your computer from any unauthorised access from outside, such
as someone trying to access the hard drive to obtain passwords, etc. It is
advisable to install a firewall if you have a broadband (always on) connection.
If you decide to do some shopping on the Internet, make sure you pay using a
secure server. These web pages can be identified by a small padlock on the
Status Bar. Unfortunately, there is a small risk of credit card fraud when paying
for goods online, but it must be stressed that the risk is really no greater than
giving your credit card details to someone in a shop or over the telephone.
There are great advantages to shopping online: you don’t have to go out and
jostle your way through crowds or find city centre parking and it is possible to
buy almost anything you can think of from all over the world.

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 ECDL Section 1 Getting Started

Driving Lesson 4 - Connecting to the Internet

Park and Read
Before connecting to the Internet, the user must either have a broadband
(always on) connection, or have a modem installed or connected to their
computer. This is a device that converts signals from the computer into signals
that can travel through a phone line. Although it is not essential, it is often a
good idea to install a separate phone line, as normal calls will not be connected
while the Internet is being used.
It is also necessary to subscribe to an Internet Service Provider (ISP), who
provides the connection service and an e-mail address. With a dial up
connection the ISP will provide a User name and a Password, which must
always be supplied before access to the Internet is granted. When Internet
Explorer starts, the Dial-up Connection dialog box is displayed and requests
user details.

Manoeuvres

1. Select from the Windows Desktop and select All Programs

| Internet Explorer (then possibly Internet Explorer again, depending on
the computer’s setup). If there is not a current connection, the Dial-up
Connection dialog box will be displayed.

Depending on the Internet Properties settings on the computer, the

connection may be dialled automatically.
2. The default Connect to location will be
displayed. The User name and
Password may already be present, as in
the diagram. If not, when the Dial-up
Connection dialog box is displayed,
enter the relevant User name and
Password. Click on Connect.
3. There is a default starting page shown
whenever an Internet connection is first
made, known as your Home Page. This
guide assumes that the Microsoft site is
the Home Page. Leave the first screen of
the Microsoft site open.

If the Microsoft Home Page is not displayed, go to Driving Lesson 29 and

perform steps 1-3, substituting www.msn.com for www.altavista.com.

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Section 1 Getting Started ECDL

Driving Lesson 5 - Reconnecting

Park and Read
If you have a modem and dial up connection, occasionally the connection may
be broken. This could happen if the mouse or the keyboard has not been used
for a certain period of time. Alternatively, the connection with the Internet
Service Provider may “drop”. It is also possible for a high-speed modem to
disconnect itself if there is too much interference on the line.
A user will become aware that disconnection has occurred if, when they try to
use a hyperlink, enter a new address, perform a search, etc., the Dial-up
Connection dialog box appears.

If the relevant information is already in the dialog box, reconnection will occur
automatically. If not, reconnection is easily achieved by re-entering the
requested information into the dialog box and clicking Connect.

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 ECDL Section 1 Getting Started

Driving Lesson 6 - Browser Help

Park and Read
Internet Explorer contains an online Help facility that may assist when certain
problems are experienced.

Manoeuvres
1. The default Home Page (msn.com) is shown on the screen. This will be
explained in the next few Driving Lessons.
2. To find out more about Help, click on Help on the Menu Bar at the top of
the screen. A further list of choices appears.

3. Select Online Support.

4. The Product Support Services page appears. This page contains

hyperlinks (coloured text), each one leading to a different Help page.
5. Click on any hyperlink.

6. After viewing the displayed information, click the Home button, , to

return to the Microsoft Page.

Help | Contents and Index contains help relating to Internet Explorer, but not
web help.

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Driving Lesson 7 - Internet Explorer Screen

Park and Read
Once the user has made the connection to the Internet, the designated Home
Page will appear. In this guide we assume it is the Microsoft site, msn.com.

Manoeuvres
1. Look at the screen. It may look slightly different to the picture below,
because the Microsoft web pages are constantly changing.

Menu Bar
Toolbar
Links Bar
Address Bar

View Window

Scroll Bar

Status Bar

The home page consists of the:

Menu Bar containing a variety of drop down commands from
which to make a selection.
Toolbar containing a series of icons which perform the most
common commands.
Address Bar displaying the address of the web site being viewed.
Links Bar which provides a quick way of getting to another web
page.
View window which displays the actual web page.
Status Bar which shows the user exactly what Explorer is doing.
Scroll Bar at the far right of the screen, which allows the user to
move up and down the page.

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 ECDL Section 1 Getting Started

Driving Lesson 8 - Views

Park and Read
Some functions within Internet Explorer change the view of the screen by
opening an area on the left of the screen known as the Explorer Bar, from
which the function is then controlled. For example, the Search button opens an
Explorer Bar which allows the various search parameters and options to be
defined. The bar is then referred to as the Search Bar. Other functions which
open Explorer Bars include Favorites and History.
Full Screen View can be selected to view more of the web page by
suppressing all toolbars except the Standard toolbar.

Manoeuvres
1. With your default Home Page (msn.com) on the screen, click the Search

button, , to view the Search Bar at the left of the screen.

2. Click on the Search button again to remove the Search Bar.

3. Click the Favorites button, , to display the Favorites Bar.

4. Click the History button, . The Favorites Bar is closed and the
History Bar appears, showing the pages that have been visited recently.
By default, Explorer keeps a record of the sites visited within the past 20
days, although this period may have been altered.
5. Close the History Bar by clicking the History button again or the Close
button, , at the top right of the History Bar.
The Search and Favorites features will be discussed in greater detail later.
Pages listed in the History or Favorites can be displayed by clicking on them.
6. The toolbar display can also be modified. Select View | Toolbars. Those
toolbars currently displayed have a tick next to them. Click on Address
Bar to hide this toolbar.
7. To replace the toolbar, select View | Toolbars | Address Bar.
View | Toolbars | Customize has a Text options box which alters the
appearance of toolbars. This guide uses the Selective text on right option.
8. Select View | Full Screen from the menu.
9. To return to the normal view, click the Restore button, , in the top right
corner of the screen and leave the Home Page open.
The <F11> key can be used to toggle between Full Screen and normal view.

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Section 1 Getting Started ECDL

Driving Lesson 9 - Displaying Images

Park and Read
The computer can be set up to display web pages without images, so they
appear (download) more quickly. If this option is selected, only text will appear
on the page.

Manoeuvres
1. Select Tools | Internet Options and the Advanced tab.

2. Scroll down until Multimedia is visible.

3. Remove the check (tick) from Show pictures and click OK.

4. Click the Refresh button, . The page appears without graphics,

resulting in it loading more quickly.
5. To restore the original settings, select Tools | Internet Options and the
Advanced tab.
6. Click the Restore Defaults button.

7. Click OK and click the Refresh button, , again. The graphics are
restored.

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 ECDL Section 1 Getting Started

Driving Lesson 10 - Framed Web Pages

Park and Read
Some web sites have framed pages, consisting of a Navigation panel and a
View panel. These pages work in a similar way to Windows Explorer, that is,
selecting an option in the Navigation panel will display its contents in the View
panel. The framed page often has scroll bars as navigation aids.
The advantage of framed web pages is that the user can see the contents of a
web site at a glance. However, the downside is that these sites can sometimes
be difficult to exit.

Manoeuvres
1. Click in the Address Bar of the Explorer window and type
www.ciatraining.co.uk/downloads, then press <Enter>. This is a
framed page: a list of navigation hyperlinks is at the left of the screen.
When one of the links is clicked, a new page will be shown at the right of
the screen.

Web addresses will be covered in more detail in Driving Lesson 16.

2. Click on the Images text at the left. This is a hyperlink (like the rest of the
bulleted list). Notice how the information at the right of the screen
changes.
3. Read the information.

4. There is a further hyperlink underneath the images. Click on the word

here under the smallest banana. Another new page is displayed.
5. Notice how the navigation hyperlinks are always visible at the left of the
screen.
6. Click on the Home Page text hyperlink to move to the Home Page for the
site.

The Back button, , can be used to move back through the pages
(see Driving Lesson 15).

The Home button, , can be used to exit a complex framed web site.

7. Click on the button to display your default Home Page.

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Driving Lesson 11 - Closing the Browser

Park and Read
To end the current browsing session, the web browser must be closed. With a
dial up connection, make sure the connection is also terminated, if you are not
prompted to disconnect automatically.

Manoeuvres
1. Click the Close button, , on the Menu Bar at the top right corner of the
screen.

Alternatively, select File | Close from the menu.

2. If you have a dial up connection the Auto Disconnect dialog box should
appear.

3. Select Disconnect Now to end the current session. If the Auto

Disconnect dialog box does not appear, move to step 5.

4. Reconnect to the Internet, by clicking on the button on the Taskbar or

Desktop, or selecting Start | All Programs, etc.

5. The icon , is always visible on the Taskbar when the computer is

connected to the Internet. Click on to display a Connected to dialog

box showing status details of the current connection.

6. Click Disconnect to end the current session. Confirm that the has
disappeared. Always ensure that this icon is not displayed to signify
disconnection.
7. Reconnect to the Internet.

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 ECDL Section 1 Getting Started

Driving Lesson 12 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. What does www stand for?

2. What is the main programming language used on the Internet?

3. What must you have before attempting to connect to the Internet?

4. Use online help to find out about Microsoft Product Updates.

5. Which buttons can be used to change the view of the screen?

6. Which menu command allows a page to be viewed without graphics?

7. Why are framed web pages used?

8. Disconnect from the Internet.

Check the answers at the back of the guide.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.

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Driving Lesson 13 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Connect to the Internet.

2. What is the Internet?

3. How is the World Wide Web different from the Internet?

4. What are cookies?

5. What does encrypted mean?

6. What is a firewall?

7. How can you determine if a server is secure before attempting to pay for
goods online using a credit card?

Check the answers at the back of the guide.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.
Once you are confident with the features, complete the Record of Achievement
Matrix referring to the section at the end of the guide. Only when competent
move on to the next Section.

© CiA Training Ltd 2003 20 Internet Explorer 6

 ECDL Section 2 Navigation

Section 2
Navigation

By the end of this Section you should be able to:

Use Hyperlinks

Move Backward and Forward through a Web Site

Use Web Addresses

Store and Organise Bookmarks

Use the History Feature

Stop and Refresh Downloads

To gain an understanding of the above features, work through the Driving

Lessons in this Section.
For each Driving Lesson, read the Park and Read instructions, without
touching the keyboard, then work through the numbered steps of the
Manoeuvres on the computer. Complete the Revision Exercise(s) at the end of
the section to test your knowledge.

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Section 2 Navigation ECDL

Driving Lesson 14 - Using Hyperlinks

Park and Read
Most web sites contain hyperlinks. These are pieces of coloured text, pictures
or buttons which, when clicked on, immediately take the user to a different site,
or a different page within the current site.
There is no limit to the number of hyperlinks a web site can have. It is because
any site can be linked to many other related sites, each one of which in turn will
be linked to many more, that led to the idea of a huge ‘web’ of information (the
world wide web). This interconnected mass of information can be browsed
relatively simply by choosing a trail of hyperlinks from one site to another.
The advantage of using hyperlinks to navigate within the pages of a single site
is that they make it much more interesting and user-friendly.

Manoeuvres
1. Connect to the Internet, if you are not already connected.

2. Enter www.ciatraining.co.uk/downloads in the Address Bar and press

<Enter> or click the Go button, .

These pages are part of the CiA Training Ltd web site and are only accessed
by entering the above address fully and correctly.
3. Click on the link Hyperlinks in the left frame of the screen. A new page is
displayed in the right frame. Read the information that is displayed.

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 ECDL Section 2 Navigation

Driving Lesson 14 - Continued

This site is an example of framed web pages. The navigation pane on the left
remains constant and contains links to the other pages of the site. These
content pages are displayed in the frame on the right as they are selected.
4. Click the About ECDL hyperlink in the left frame.

5. When the new page is displayed, read through the text then click the
ECDL Modules hyperlink at the left to display a new page.

6. Hyperlinks can be used to open a web page in a new window. Right click
on the Downloads link in the left frame of the page.
7. From the shortcut menu, select Open in New Window. A smaller window
opens containing the new web page.
8. Click its Close button to remove the window.

9. To demonstrate a hyperlink to a new site, click on Hyperlinks in the left

frame of the screen. When the new page is displayed in the right frame,
click on the NASA link.
10. The NASA site is displayed in a new window because of the way that the
hyperlink has been programmed. Maximise the new window, then click its
Close button to remove it.

11. Click to return to the your default Home Page.

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Driving Lesson 15 - Back and Forward Buttons

Park and Read
Navigating between web pages/sites is made easy by using the Back,

and Forward, , buttons on the Toolbar. Explorer records the

order in which pages are viewed. The Back button moves back through the
pages until the first page viewed is reached. The Forward button forward
moves forward until the most recently viewed page is reached. Clicking the
arrow to the right of each button displays a drop down list of all sites visited
before or after the current one. Any site from the list can be selected.

Manoeuvres
1. With your default Home Page still being viewed, click the Back button,

. The screen displays the last page visited.

2. Repeat this action until the button becomes ghosted (pale grey). This
means that the first page viewed in this session has been reached.

3. Now click the Forward button, . Explorer will move forward to the
next page in the sequence.
4. Repeat step 3 to move forward through the pages until the Forward
button is ghosted. This indicates that the most recent page is displayed
and it is not possible to go further forward.
5. Click the small black arrow to the right of the Back button to reveal a drop
down list of all previous sites.
6. Click any one to go to it directly.

7. If your default Home Page is not displayed, click to return to it and

leave it open.

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 ECDL Section 2 Navigation

Driving Lesson 16 - Using Web Addresses

Park and Read
The quickest and easiest way of visiting a web site is by entering its address, or
URL (Uniform Resource Locator), in the Address Bar. It is important to
ensure that the exact address is entered. Because of the sheer volume of sites
on the World Wide Web, it would be almost impossible to locate the required
site without a complete address, unless it is a large multinational company.
A protocol is a language that enables computers to speak to one another. FTP
stands for File Transfer Protocol; it is used to make files and folders publicly
available for transfer over the Internet. All web sites use the protocol http
(Hypertext Transfer Protocol). Internet Explorer automatically enters (http://),
to start the web address. The next part of the address is www (World Wide
Web) then the name of the server computer where the page is stored (this is
often the same as the name of the company, etc.). The domain name, e.g.
com, co.uk, gov, etc. indicates the kind of organisation that owns the server,
or the country where the server is located. Each country has a different domain
name, e.g. in Australia it is au and in Germany it is de, so some web addresses
will end with these letters.
Every web site has a Home Page; this is the first page to appear when the site
is opened. The Home Page usually consists of a welcome and/or introduction
to the site and links to other pages within it. Note the difference from your
default Home Page, which is the page loaded by the Browser when it starts or
when you press the Home button.

Manoeuvres
1. Click in the Address Bar and enter the following address:
www.ciatraining.co.uk (the address of our main web site) then press
<Enter> or click .

The drop down list on the Address Bar can be used to access recently visited
sites. Just click on the arrow and select an address from the list.
2. Close any information dialog box that prompts for personal details.

3. Browse the details of the CiA site, then click the Home button, , to
return to the your default Home Page.
4. In the Address Bar type in www.disney.go.com and press <Enter>.
If the page required is that of a large company, it may be possible to find it by
typing just the name, e.g. Disney in the Address Bar (see info on Driving
Lesson 25).
5. After viewing the details of the Disney site, return to your default Home
Page by clicking the Home button.

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Driving Lesson 17 - Bookmarks

Park and Read
After using Internet Explorer to browse the web, it is likely that the user will
have visited some sites that they would like to revisit on a regular basis.
Explorer’s Favorites feature provides a quick and hassle free way of doing just
that! In a few easy steps favourite sites can be added to a list which, when
clicked on, will take the user directly to that site. This is known as
bookmarking a web page.
Once a list of bookmarks has been created, it can be displayed by clicking the
Favorites button. Any site from the list can then be visited by a click of the
mouse.
A subscription to a favourite site can be set up, so that Explorer will inform the
user if any updates have taken place since their last visit (by showing a red star
on its icon within the Favorites list). By customising the Favorites list, a user
can choose to be notified of updates via e-mail.

Manoeuvres
1. Click on the drop down arrow of the Address Bar and select the Disney
home page from the list.

2. Browse the site, then use the button to return to the Disney
home page.

3. When the Disney home page is displayed, click to display the

list of current favourites in the Favorites Bar. The contents of the list will
vary depending on which pages have already been selected.

4. To add a bookmark, click the Add button, . The Add Favorite

dialog box is displayed.
5. Edit the text in the Name field to just Disney Online.

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 ECDL Section 2 Navigation

Driving Lesson 17 - Continued

Alternatively, selecting the command Favorites | Add to Favorites from the

Menu Bar will display the dialog box without having the Favourites Bar open.
6. Click OK to add the Disney page to your list of favourites.

7. Click on the Home button, , then enter the address

www.ciatraining.co.uk in the Address Bar. Now press <Enter>.

8. Browse the site, then use the button to return to the CiA home
page.
9. When the CiA home page appears, repeat steps 4 and 6 to add it to your
list of favourites, use the name CIA.

10. Click on the Home button, , then enter www.nasa.gov in the

Address Bar. Press <Enter>.

11. Browse the NASA site, then return to its home page using the
button.
12. When the NASA home page is displayed, repeat steps 4 and 6 to add it to
your list of favourites, use the name NASA.

13. Return to your default Home Page by clicking . Several sites have
now been added to your bookmarks.
14. To display a bookmarked site, select Disney Online from the entries listed
in the Favorites Bar to go directly to that site.

15. Return immediately to your default Home Page using the

button.

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Driving Lesson 18 - Organising Bookmarks

Park and Read
Once a Favorites list has been created, Internet Explorer allows the user to
manage these links in a similar way to Windows Explorer manages files.
Favourites can be moved, renamed or deleted, folders and keyboard shortcuts
can be created.

Manoeuvres
1. If necessary, click the Favorites button to display the Favorites Bar.

2. Select the Organize button, . The Organize Favorites dialog

box is displayed (the contents may be slightly different to the diagram).

Alternatively, select the command Favorites | Organize Favorites.

3. Click the Create Folder button at the top of the dialog box and name the
new folder Entertainment. Press <Enter>.
4. Scroll the list of pages and select the Disney Online page. Click on the
Move to Folder button.
5. Select the newly created folder, Entertainment, then click OK. The
Disney link has been moved to the new folder.
6. Select the NASA page from the Favorites list and click Rename.

7. Change the name of the entry to Space Exploration, then press <Enter>.

8. Select the CIA link and click Delete to display the prompt Are you sure
you want to send … to the Recycle Bin?, Selecting Yes would remove
the page from the favourites list but for now click No to retain the entry.
9. Rename the CIA entry CIA Training Ltd.

10. Click Close, but leave your default Home Page open.

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 ECDL Section 2 Navigation

Driving Lesson 19 - The Links Bar

Park and Read
The Favorites Bar provides quick access to the user’s list of bookmarks.
Favourite sites can also be added to the Links toolbar, which is the quickest
way to access these sites, although it does have limited space.

Manoeuvres

1. If the Favorites Bar is not in view, click the Favorites button, ,

to display it.
2. The CIA site is to be added to the Links toolbar. Move the mouse over
the CIA Training Ltd page in the Favorites Bar.

3. Hold the button down and drag the CIA link to the Links Bar, (to the right
of the Address Bar), then release the mouse.

By default the Links Bar is located at the right of the Address Bar and is
accessed as a drop down list by clicking on the chevrons. It can however be
expanded to a full toolbar with the entries shown as icons.
4. To add the Disney site to the Links Bar click the Entertainment folder in
the Favorites Bar to open it. Repeat steps 2 and 3 for the Disney site.
5. The Disney site was added to Links in error. If necessary click the
chevrons to the right of the Links Bar to display the list of sites.
6. Right click on the Disney site address in the list (or the icon on the
toolbar) and select Delete from the shortcut menu.
7. A dialog box appears asking for confirmation that it is to be removed and
sent to the recycle bin. Click Yes.
8. Display the Organize Favorites dialog box and delete the Entertainment
folder and the CIA Training Ltd entry from the Links folder (double click
the Links folder to open it if necessary).
9. Close the dialog box then close the Favorites Bar by clicking its Close
button, .
10. Leave your default Home Page open for the next Driving Lesson.

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Driving Lesson 20 - Browsing History

Park and Read
As you are browsing, a record is kept of all the web pages visited. This is
known as a browsing history. The Address Bar can be used to return to
previously visited pages. The History Bar also allows quick and easy access to
previously visited web sites. By default Explorer keeps a record of the sites
visited within the past 20 days, although this period can be altered to suit the
user’s personal requirements. It is also possible to clear this history.

Manoeuvres
1. Click the drop down arrow at the right of the Address Bar, .

2. Notice how the recently visited pages are listed.

3. Click on the Disney address, . You are taken

straight to the Disney site.
4. Now use the Address Bar list to go to the NASA page.

5. Click the History button, . The History Bar appears at the left of the
screen. The sites visited in the previous exercises should be present,
along with any sites viewed by other users within the default period.

The History Bar can also be displayed by selecting the command View |
Explorer Bar | History.
6. Click on View from the History Bar and make sure that the view selected
from the drop down options is By Order Visited Today.

In some views of the History Bar the pages visited are all grouped by site into
folders. The folders must be opened to see the individual pages.
7. Select the Disney site from the History Bar by clicking on it. Close the
History Bar by clicking the Close button, , within the bar.
8. Within this site, select View | Explorer Bar | History and the History Bar
will be displayed.
9. Choose to visit the NASA site by clicking on it.

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 ECDL Section 2 Navigation

Driving Lesson 20 - Continued

10. Select Tools | Internet Options, then the General tab from the Internet
Options dialog box.

11. To delete the browsing history, click the Clear History button.
12. At the confirmation prompt Are you sure you want Windows to delete
your History of visited web sites?, click Yes.
13. Click OK to close the dialog box.
14. Look at the History Bar again – none of the web sites visited should be
there.

It is possible, due to the configuration of IE6 or the presence of other programs,

that the History entries are not completely cleared by this process. If this
occurs consult your IT administrator or a technical expert.
15. Close the History Bar.
16. Check the Address Bar drop down list. This has also been cleared.

17. Click Home, , to return to your default Home Page.

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Driving Lesson 21 - Stop and Refresh

Downloads
Park and Read
When a web page is opened, it automatically begins to download. This can
often take a long time, for example, if there are a lot of graphics. The download
can be stopped, if necessary. The Refresh feature will start the download
again. Some web sites are being constantly changed or updated, even as they
are viewed. Refresh can also ensure that the most up to date version of the
site is being viewed.

Manoeuvres
1. Enter the web address www.nationalgeographic.com in the Address
Bar and press <Enter>.

2. As the graphics are being downloaded, click the Stop button, , on the
toolbar. The download will halt.

3. Click the Refresh button, . The downloading begins again.

4. Use the Favorites button, , to visit the NASA site (Space

Exploration).

5. After viewing the site, use to return to the nationalgeographic

site. The download begins automatically, because you have re-entered the
site.
6. Refresh can be useful when viewing some webcams (live images from
cameras which are displayed on a web page). Visit the site
www.bbc.co.uk/england/webcams/ which features webcam displays
from around the country.
7. Select a location, e.g. Newcastle, and click on an webcam display where
there may be some visible activity, e.g. Tyne Tunnel Interior.

8. A new image is transmitted every few minutes. Click Refresh, , every

minute or so to see the most recent image when it becomes available.

There are webcams on many other sites, e.g. Discovery.com. Note that some
webcams are live video streams and therefore do not need refreshing.

9. Click to return to your default Home Page.

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 ECDL Section 2 Navigation

Driving Lesson 22 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Type the address www.sainsburys.com in the Address Bar.

2. Use hyperlinks to view topics of interest to you.

3. Use the Back button, , to return to the Sainsbury’s home

page.
4. Bookmark the page.

5. Now visit the CNN home page (www.cnn.com).

6. Bookmark the home page.

7. Create a folder called News and move the CNN link into it.

8. Navigate the CNN site using hyperlinks, and .

9. The CNN home page is updated hourly. Refresh the page to see if it has
changed.
10. Remove the Sainsburys and Space Exploration entries from the
Favorites list.
11. Delete the folder News and all its contents.
12. Return to your default Home Page.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.

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Driving Lesson 23 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Go to www.bbc.co.uk.

2. Use some of the hyperlinks to browse the site.

3. Go to your default Home Page.

4. Use the Address Bar list to visit the BBC page.

5. Display the History Bar.

6. Use it to visit any site seen earlier today.

7. Close the History Bar.

8. Clear the browsing history.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.
Once you are confident with the features, complete the Record of Achievement
Matrix referring to the section at the end of the guide. Only when competent
move on to the next Section.

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 ECDL Section 3 Browsing the Web

Section 3
Browsing the Web

By the end of this Section you should be able to:

Browse the Web using Search Engines

Use Subject Directories

Use the Search Bar

Find Text on a Page

To gain an understanding of the above features, work through the Driving

Lessons in this Section.
For each Driving Lesson, read the Park and Read instructions, without
touching the keyboard, then work through the numbered steps of the
Manoeuvres on the computer. Complete the Revision Exercise(s) at the end of
the section to test your knowledge.

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Driving Lesson 24 - Search Engines

Park and Read
A search engine is a facility connected to a vast database. Once the user has
entered key words, the search engine will select every site on its database
containing those words.
Some major search engines are:
Excite www.excite.co.uk
BBCi www.bbc.co.uk
Lycos www.lycos.co.uk
AltaVista www.altavista.com
Google www.google.com
Yahoo www.yahoo.co.uk
Each search engine has a search box, where the user enters details of the
subject they want to find.

Manoeuvres
1. Enter www.yahoo.co.uk in the Address Bar. Press <Enter> and the
Yahoo search engine is launched.
2. In the search box, enter the following search: shark.

3. There is an option where to search - select UK only.

The screen may be slightly different to the one above

4. Click on the Search button to the right of the box.

5. If there is a security warning about submitting information, click Yes to

continue but be aware of the implications of the message.
6. After a few seconds Yahoo will retrieve every site on its database which
contains this word. Some commercially sponsored sites may be displayed
at the top of the list. Select the first Web site match and browse the site.

7. Return to your default Home Page by clicking the Home button, .

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 ECDL Section 3 Browsing the Web

Driving Lesson 25 - Search Criteria

Park and Read
The previous Driving Lesson demonstrates a common problem encountered by
Internet users: a search can produce hundreds of thousands of “hits”, not all
of them relevant to the intended subject. It is possible to narrow the search
considerably by using certain criteria.
Specify the language Use the Language drop down list in the search
box.
Use lowercase text This will search for lower and uppercase words.
Include key words Enter a + before the key word, e.g. films +
Scorcese.
Exclude words Enter a - before an unwanted word, e.g.
french + wine - champagne.
Use phrases In speech marks, for words which always go
together, e.g. “Tom and Jerry” or “The Battle of
Hastings”.

Manoeuvres
1. Go to the AltaVista search engine by entering the address
www.altavista.com in the Address Bar. Press <Enter>.
2. You want to find a recipe for chicken satay. Narrow the search by
selecting the options for UK sites in English language, if not already
selected.
3. In the Search box, type recipe chinese then click Find.

4. Scroll down the page. The number of pages found that match the search
should be displayed. A large number of matches will be found!

5. Click to return to AltaVista’s home page.

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Section 3 Browsing the Web ECDL

Driving Lesson 25 - Continued

6. In some search engines a + criteria will narrow down a search by insisting
that the following word is included in the page. Enter recipe +satay
+chinese in the search box (make sure there are spaces before the +
signs).
7. Click Search. There should now be fewer matches.

8. Try this search: “chicken satay” (include speech marks). The search will
now only find pages where these words occur together in a phrase, but
will no longer be restricted to those sites containing the word ‘chinese’.
9. Select a recipe from the list by clicking on its hyperlink. Read the recipe,

then return to the AltaVista home page by clicking .

10. To see an example of narrowing a search, try to find web sites about sea
angling. Start by searching for angling. Take note of the number of
matches, that is the number of pages that contain the word ‘angling’.
There should be many thousand.
11. Now search for pages containing the two words sea angling. The two
words can be anywhere on the page. There may still be several thousand
but the number should be less than before.
12. Next search for the phrase “sea angling”. Use speech marks around the
phrase. Now the words must occur together. The number of matches will
be further reduced.
13. Now enter your name, separated by a + in the search box, e.g. Amanda +
Laughton, and press Search. Make a note of the number of matches
found.
14. Now enter your name in speech marks, e.g. “Amanda Laughton”. The
number of matches should have reduced.

Explorer includes the Autosearch function - a quicker, simple to use way of

retrieving matches. It is possible to find the web site of a large multinational
company, Esso, for example, by entering their name in the Address Bar, then
pressing <Enter>.

15. Click the Home button, , to return to your default Home Page.

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 ECDL Section 3 Browsing the Web

Driving Lesson 26 - Subject Directories

Park and Read
There will be many occasions when a user wants to retrieve information from
the web, but does not have a specific address. It is still possible to find relevant
information by using a subject directory.
An alternative to a search engine, a subject directory classifies web sites by
subject. Clicking on the relevant subject will take the user into progressively
more detailed lists, from which a selection can be made. Advantages of using
subject directories are that they generally contain good quality sites,
consequently they contain fewer sites than search engines and therefore save
time. Most of the search engines also contain these directories.

Manoeuvres
1. Enter the address www.yahoo.co.uk in the Address Bar.

2. Scroll down below the Search box to find a list of subject categories.

The screen may not match the one shown above

3. Under the Entertainment heading, click on the hyperlink Movies.

4. Select the Actors and Actresses category. An A-Z list will be displayed at
the top of the page.

It is possible some of these links may have changed. If so, replace them with
links of your choice.
5. Click on the letter F, then select the hyperlink Fiennes, Ralph.

6. Select any page from the list. Browse the page.

7. Click to return to your default Home Page.

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Section 3 Browsing the Web ECDL

Driving Lesson 27 - The Search Bar

Park and Read
Explorer’s Search Bar is a useful feature which speeds up the searching
process. Once the bar is displayed, a search engine can be chosen from the
options list.

Manoeuvres
1. Select View | Explorer Bar | Search. The Search Bar is displayed at the
left of the screen.

Alternatively the Search Bar can be displayed by clicking .

2. Make sure Find a Web page is selected.
Enter holiday + greece in the search box.
3. Click the Search button. By default,
Explorer will use the MSN Web Search
feature. After a few moments, a list of sites
meeting the search criteria will be displayed
in the Search Bar.
4. Visit a site from the list by clicking on its link
in the list. It will be displayed on the right.
5. The site may not contain relevant
information. Select a different site from the
retrieval list, noting that it replaces the
previous selection.

As the Search Bar is always present, the user

does not have to use the Back button to return to
the list of search results. This means that, if a site
selected from the retrieval list is unsuitable, a
different site can quickly be selected from the Search Bar.
6. Repeat step 5.

7. Close the Search Bar by clicking on the Close button, , next to its title.

8. Return to your default Home Page.

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 ECDL Section 3 Browsing the Web

Driving Lesson 28 - Finding Text

Park and Read
Sometimes a web site may be found that seems to have the general content
required, but it could have dozens (or even hundreds) of pages. It is not
necessary for the user to view every page on the site to find out if it contains
the information they want. Internet Explorer has a Find facility, which will
search the document for specific text. Find is accessed by selecting the
command Edit | Find to display the Find dialog box.

Manoeuvres
1. Go to the following address: www.ciatraining.co.uk/downloads.

2. Click the About ECDL hyperlink.

3. Select Edit | Find (on this page). The Find dialog box appears. Clear
any text in the Find what box from any previous search.

4. In the Find what box, enter software.

5. Select the option Match whole word only, then click Find Next. Explorer
will highlight the first occurrence of the word software in the document.

It may be necessary to move the Find dialog box to see the highlighted text -
click and drag it by its blue Title Bar.
6. Click Find Next again. Repeat this action until a message is displayed
indicating that the search has been completed. Click OK.
7. Close the Find dialog box.

8. Go to your default Home Page.

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Section 3 Browsing the Web ECDL

Driving Lesson 29 - General Options

Park and Read
Explorer’s Internet Options allow the user to change some of its elements to
their individual preference, the default home page, for example, and the
number of days pages are kept in the history can be changed. Recently viewed
pages are kept in a cache on the computer’s hard drive, so that they can be
accessed quickly. These Temporary Internet files can take up a lot of space
on the hard drive, but can be deleted (if desired) from within Internet Options.
Internet connection settings and the current program settings used by Explorer
for e-mail and personal information can also be changed.

Manoeuvres
1. Select Tools | Internet Options to display the Internet Options dialog
box.
2. Select the General tab, if not already selected.

3. In the Home page section, change the default address to www.altavista.

com, then click OK.

4. Click . Note how the default Home Page is now AltaVista.

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 ECDL Section 3 Browsing the Web

Driving Lesson 29 - Continued

5. Display the Internet Options dialog box again.

6. In the Temporary Internet files panel click Delete Files.

7. Clicking on OK would remove all temporary files but as this would slow
down subsequent actions, click Cancel to return to the dialog box.
8. Click on the Colors button and ensure that Use Windows colors is
checked.
9. Click OK.

10. Return the default home page to Microsoft by entering www.msn.com in

the Address section of the General tab.
11. Set the Days to keep pages in history back to its default value of 20
days, if required.
12. Select the Connections tab and view the various connection options that
are available. Do not change any of these settings.
13. Go back to the General tab and click OK.
14. Click on Home and leave your default Home Page open.

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Section 3 Browsing the Web ECDL

Driving Lesson 30 - Completing a Web Form

Park and Read
From time to time when you are using the Internet, especially if you are buying
goods, it will be necessary to complete online forms. These forms nearly
always consist of text boxes that require information to be typed in and drop
down lists from which selections can be made. There will also be a Submit
button and a Reset or Clear button. The Submit button sends the form to its
destination and the Reset button clears the form without sending it.

Manoeuvres
1. Go to www.ciatraining.co.uk/downloads using any method and click on
Hyperlinks in the Navigation Bar.
2. When that screen loads, click the word here in the text ‘Click here to
complete a simulated online form’. A sample form is displayed.

3. Enter your name and your company name in the appropriate fields then
press the clear button. All data is removed from the form.
4. Enter all the details required on the form and click the submit button.

5. Instead of transmitting the data this simulation displays a confirmation

page. Click where indicated to return to the Hyperlinks page.
6. Return to your default Home Page.

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 ECDL Section 3 Browsing the Web

Driving Lesson 31 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Change the default home page to www.google.co.uk.

2. Search for information on cheap flights to Europe.

3. Display the Search Bar.

4. Search for information about ECDL (you will need to click if search
details are already in the bar). Use the search criteria “ECDL”.
5. How many matches were found?

6. Remove the Search Bar and go to Alta Vista’s home page.

7. Enter the correct criteria to search for information about hungarian

recipes but not goulash.
8. Were any matches found?

9. Use russian as the keyword and enter a search for russian hamsters.

10. View one of the matched pages and use the Find feature to see if you can
find some information about their diet.
11. Return to AltaVista and search for web pages about your favourite film
star or musician.
12. Change the default home page back to msn.com.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.

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Section 3 Browsing the Web ECDL

Driving Lesson 32 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Go to www.lycos.co.uk.

2. Use search criteria to find images of the Sahara Desert.

3. Use any search engine to find out how to create a family tree.

4. Find out how to make a tequila sunrise.

5. See if you can find a web site dedicated to Vietnamese pot bellied pigs.

6. Bookmark the page.

7. Look for a web site specialising in holidays to Iceland.

8. Find out the cost of a return flight from Heathrow to Paris.

9. Go to your default Home Page.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.
Once you are confident with the features, complete the Record of Achievement
Matrix referring to the section at the end of the guide. Only when competent
move on to the next Section.

© CiA Training Ltd 2003 46 Internet Explorer 6

 ECDL Section 4 Saving and Printing

Section 4
Saving and Printing

By the end of this Section you should be able to:

Save a Web Page

Duplicate Web Page Items

Modify Page Setup

Preview and Print a Page

Print a Search Result

Download Files

To gain an understanding of the above features, work through the Driving

Lessons in this Section.
For each Driving Lesson, read the Park and Read instructions, without
touching the keyboard, then work through the numbered steps of the
Manoeuvres on the computer. Complete the Revision Exercise(s) at the end of
the section to test your knowledge.

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Section 4 Saving and Printing ECDL

Driving Lesson 33 - Saving a Web Page

Park and Read
Web pages can be saved directly from the Internet in the same way as other
files or folders, either on the hard drive or floppy drive of the computer.

Manoeuvres
1. Use the Address Bar list to go to www.ciatraining.co.uk/downloads.

2. Click on the Images hyperlink. To save this web page, select File | Save
as from the menu. The Save Web Page dialog box will appear.
3. In the Save in box, specify
the location where the file is
to be saved, in this case My
Documents.
4. Make sure Save as type
shows Web Page,
complete.
5. Change the File name to
Images by overtyping the
existing name and click
Save.
6. Click on the Downloads
link in the navigation frame.
7. Right click on the hyperlink text Profile.txt and select Save Target as
from the shortcut menu.
8. Select My Documents as the saving location. From Save as type select
Text Document and click Save.
9. Click Close if a Download Complete dialog box appears. Minimise
Explorer and select My Documents from the Desktop or the Start menu.

10. The Images file should be there, as an HTML file, and the

Profile text file will be there too, .

11. Double click the Images icon and it will be displayed in its own Explorer
window without the need for an Internet connection, i.e. offline.
12. Close the new Explorer window and My Documents.

13. Maximise the original Explorer window then click Home, , to return to
your default Home Page.

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 ECDL Section 4 Saving and Printing

Driving Lesson 34 - Duplicating Web Page

Items
Park and Read
It is possible to copy text and images from a web page and then to paste them
into a document.

Manoeuvres
1. Go to the CiA Training page, www.ciatraining.co.uk/downloads.

2. Click the Images hyperlink at the left of the page. To copy the big banana,
right click on it and select Copy from the shortcut menu.
3. Start Word (Start | All Programs | Microsoft Word).

4. Click Paste, , to place the duplicated image

in the document.
5. Press <Enter> to start a new line and use the
Taskbar to return to the CiA site.
6. Click and drag to highlight the address, the full
URL in the Address Bar.
7. Select Edit | Copy from the menu.

8. Switch back to Word. Type in Why not try visiting and then click Paste
to complete the sentence.
9. The address of the CiA web page is pasted into the document. Press
<Backspace> to remove the final backslash character from the address
then press <Spacebar>. Notice how the address becomes blue,
indicating that it is now a hyperlink.
10. Click the hyperlink to go to the web page (in Word XP it may also be
necessary to hold down the Ctrl key). There may be a message
recommending saving the Word document, if so click No. Notice on the
Taskbar that another IE window has been opened to display the page.
11. Close this new IE window.
12. Click and drag to select the text above the pictures on the Images page.
13. Select Edit | Copy and switch back to Word.
14. Press <Enter> and paste in the duplicated text.
15. Save the document in My Documents as Duplicated and close Word.

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Section 4 Saving and Printing ECDL

Driving Lesson 35 - Page Setup

Park and Read
If necessary, the Page Setup (margins, etc.) of a web page can be changed
before printing. You may occasionally want to change the size of paper used,
e.g. to A5. This will mean the settings must also be adjusted to print the
information in the correct position on the paper.

Manoeuvres
1. Make sure you are viewing the www.ciatraining.co.uk/downloads page
and click the Home Page link to go to the home page of the CIA web site.
2. Select File | Page Setup to display the following dialog box:

3. Look at the available settings. Change the Orientation of the printed page
by selecting the Landscape option from the bottom of the dialog box.
4. Change all margins: Left, Right, Top and Bottom to 25mm by deleting
the number in the boxes and entering the new measurement.
5. To change the size of paper used click the drop down arrow at the right of
the Size box. Select A5 (148 x 210mm). This option depends on the
default printer, if unavailable select any other size.

Printer settings can be changed by clicking the Printer button.

6. Click OK to apply the new settings and move on to the next Driving
Lesson.

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 ECDL Section 4 Saving and Printing

Driving Lesson 36 - Printing a Web Page

Park and Read
IE6 can print pages, or parts of pages, directly from the Internet. The user can
decide exactly which parts of the web page to print. If the page is framed,
individual frames or selected frames can be printed, or the page can be printed
as it appears on the screen. It is also possible to print all linked documents, or a
table of links. A page can be previewed before printing.

Manoeuvres
1. With the CiA Training home page on screen, select File | Print Preview.
A preview of how the page will appear is displayed. Click Close to remove
the preview.
2. Select File | Print to display
the Print dialog box.
3. Select the appropriate printer
and in the Print range
section, select to print page 1
only, and make sure that the
Number of copies is set to 1.

The Selection option is ghosted

unless a selection from the page
has already been made.

4. Under the Options tab, make

sure that the check boxes Print all linked documents and Print table of
links are either unchecked (not ticked) or ghosted. Opt to print the frames
As laid out on screen from the Print frames section.
5. Click Print.

The Print button, , can be used to print a single copy of the page to the
default printer without displaying the Print dialog box.
6. Click the About ECDL link. When the page is displayed, click and drag
across the first paragraph of text to highlight it in blue.
7. To print only the selected text, select File | Print. From Page Range
choose Selection and click Print.

8. Click the Home button, .

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Section 4 Saving and Printing ECDL

Driving Lesson 37 - Printing a Search Result

Park and Read
If a list of search results has been retrieved and the user does not wish to
spend online time ploughing through them, the results can be printed. This
means that any appropriate sites can be marked, then browsed at a later time.

Manoeuvres
1. Use any search engine and enter the following search: “Garden
gnomes”.
2. When a list of matching sites is retrieved, check the number of pages
found (you may not want to print hundreds!). An example is shown below.

3. Select File | Print.

4. Select to print the range of pages 1 to 3, by selecting the Pages option

and typing 1-3 in the box.
5. Click Print.

6. Make sure your default Home Page is displayed.

© CiA Training Ltd 2003 52 Internet Explorer 6

 ECDL Section 4 Saving and Printing

Driving Lesson 38 - Downloading Files

Park and Read
Many types of files, including sound and video files can be downloaded from
the Internet and viewed or played. Downloaded files can also be permanently
saved to either the hard or floppy disk of the computer in a variety of ways.

Manoeuvres
1. Go to www.ciatraining.co.uk/downloads.

2. Click the Downloads hyperlink at the left of the page to display the
following page.

3. Click on the hyperlink Berlioz.wav. By default the Media Bar will open on
the left of the Explorer window and the file will start to download. There
may be a dialog box asking if you want to play the item within Internet
Explorer, if so click Yes.

If a different application such as Realplayer has been set up to be the default

media player, then that application will be started in a separate window, ready
to play the downloaded file. The controls may vary between different media
players but will be functionally similar.

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Section 4 Saving and Printing ECDL

Driving Lesson 38 - Continued

4. As the sound is downloading, it
will play (possibly with some
interference). When the download
is complete, the Pause button
becomes the Play button. Press
this to hear the music again.
Pause/Play
5. Close the Media Bar and click
the Images hyperlink from the
Stop
ciatraining page.
6. Right click on the image of the big
banana and select Save Picture Progress
Indicator
As from the shortcut menu.
Volume
7. In the Save Picture dialog box Control
make sure Save in is set to My
Pictures, File name as banana
and Save as type is set to
GIF[*.gif]. Click Save.
8. Minimise IE and from the desktop
open My Documents then My Pictures. A copy of the image has been
downloaded into the My Pictures folder on the hard disk and will remain
there until deleted, even after the Internet connection has been closed.
9. Right click on the banana image in My Pictures and select Delete. Select
Yes from the confirmation box to remove the image.

The sound file could have been permanently downloaded in a similar manner
by right clicking on the Berlioz.wav hyperlink and selecting Save Target As
from the shortcut menu.
10. Click the Downloads link again. To download some software click the
Notes.exe link at the bottom of the page.
11. At the File Download prompt, click Save. Choose My Documents as the
saving location and click Close when the Download Complete message
appears.

12. View My Documents to see the icon, . Double click it to start

the demonstration program.
13. Close the notes program and delete the icon from My Documents.
14. Close My Documents.

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 ECDL Section 4 Saving and Printing

Driving Lesson 39 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Go to the NASA home page (www.nasa.gov).

2. Use hyperlinks to find a page that interests you.

3. Save the page as a file.

4. Go to www.waterstones.co.uk.

5. Use hyperlinks to find a page that interests you.

6. Change the page orientation to Landscape.

7. Print one copy of the page.

8. Use AltaVista to search for web pages about homeopathy.

9. Print the first two pages only of the search result.

10. Go to www.ciatraining.co.uk/downloads and click the Downloads link.

11. Download the Cia.avi video clip.
12. Save the Apollo.wav sound file in My Documents.
13. View the web page saved from the NASA site in step 3.
14. Close any open programs and disconnect from the Internet.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.

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Section 4 Saving and Printing ECDL

Driving Lesson 40 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Go to www.disney.go.com.

2. When the page has loaded, select a hyperlink.

3. Right click on any image.

4. Save the image in My Documents as disneypic.

5. Choose another link and save the resulting web page in My Documents
as disneypage.
6. Close any open windows.

7. Close IE6, disconnecting if you have a dial up connection.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.
Once you are confident with the features, complete the Record of Achievement
Matrix referring to the section at the end of the guide. Only when competent
move on to the next Section.

© CiA Training Ltd 2003 56 Internet Explorer 6

 ECDL Section 5 Outlook Express

Section 5
Outlook Express

By the end of this Section you should be able to:

Understand Electronic Messaging and Related Issues

Use Online Help

Use e-mail

Change Screen Display

Close Outlook Express

To gain an understanding of the above features, work through the Driving

Lessons in this Section.
For each Driving Lesson, read the Park and Read instructions, without
touching the keyboard, then work through the numbered steps of the
Manoeuvres on the computer. Complete the Revision Exercise(s) at the end of
the section to test your knowledge.

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Section 5 Outlook Express ECDL

Driving Lesson 41 - Using E-mail

Park and Read
Today e-mail is an extremely important business tool and many businesses
would almost come to a standstill without it. It has obvious advantages over the
normal postal system: it is much faster - mail is delivered within seconds.
Rather than pay excessive postage for sending paper copies of files through
the post or by courier, electronic files can be attached to e-mail messages. All
the sender pays is the cost of a local telephone call, or probably a lot less if
they have a broadband connection. Consider how much more quickly business
documents can be sent overseas using e-mail than by using surface or airmail.
Because it is possible to set up an e-mail account that is web based, rather
than an account linked to a specific computer, messages can be collected and
sent from any computer with an Internet connection.
Before using e-mail, familiarise yourself with the rules of netiquette - network
etiquette. Always use accurate and brief subjects in the appropriate field on a
message. Keep your messages brief and relevant rather than rambling. Make
sure your outgoing messages are spelled correctly.
Be prepared to receive unwanted e-mails. Certain companies and individuals
send out masses of junk mail, just like the irritating stuff that gets pushed
through your front door. You are shown later in the guide how to delete
messages, so this should be useful. However, many of these types of
messages have a link near the bottom that allows you to unsubscribe, so no
further messages will be sent to you. It is always worth scanning the message
for something like this.
As was mentioned earlier in the Internet section, be vigilant about e-mail
messages; they can contain viruses. Ensure you have up to date anti-virus
software installed on your computer. Messages without a subject, or from an
unknown source should be treated with caution. Save attached files to disk and
scan them before opening if you are at all suspicious. To send messages
securely (encrypted), you can set them up to be signed digitally. You must have
a digital certificate to do this (digital certificates were explained in Driving
Lesson 3).

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 ECDL Section 5 Outlook Express

Driving Lesson 42 - Using Outlook Express

Park and Read
For many people who are connected to the Internet, the majority of their online
time is spent sending or receiving e-mail messages. Internet Explorer comes
complete with its own e-mail program.
Outlook Express is a simplified version of the messaging system used in
Microsoft Outlook and is installed with IE.
Outlook Express manages all electronic messages, both e-mail and newsgroup
mail, coming to and going from the computer. Messages can easily be
composed and sent to any e-mail address; files can be added to a message in
a couple of steps.
If a user is not using Outlook Express, messages are stored for them until they
are collected.
A very useful feature of the program is the Address Book, which stores
information about contacts. If a contact’s e-mail address is entered here, it
saves the need for remembering addresses.
If a user wishes to subscribe to Newsgroups, Outlook Express can be
configured to receive any newsgroup post. Newsgroup messages are sent in
the same way as e-mail messages.
E-mail addresses
E-mail addresses are needed before a user can send or receive mail. An
address consists of:
a user name - the name of the mailbox where the server forwards
incoming mail.
an @ sign - separates the user name from the domain name.
a domain name - the address of the computer which sends and
receives mail.

Manoeuvres
1. To start Outlook Express, select Start | All Programs | Internet Explorer
| Outlook Express, or Start | All Programs | Outlook Express,
depending on the setup of the computer.
Outlook Express must be configured before it can be used for the first time.
Configuring is simply the term used to describe the supply of user information
to the server, who “manages” the mail. Once the required information has been
supplied, e-mail can be used. If the Internet Connection Wizard starts,
contact your IT Administrator, who will be able to configure Outlook Express.

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Section 5 Outlook Express ECDL

Driving Lesson 42 - Continued

2. Once Outlook Express is opened a dialog box is displayed informing that
you are working offline and asks to connect (unless you have a
broadband connection). Connect.
3. The Dial-up Connection dialog box appears allowing information for a
specified user to be added, such a user name and a password. Enter the
required information and the Outlook Express screen will be displayed
after a few seconds.

Outlook Express may be configured to save the information in the Dial-up

Connection dialog box.

4. At the bottom of the screen is a check box: When Outlook Express

starts, go directly to my Inbox. Ensure this box is checked (this will
save time when next connecting).

If this box has previously been checked, the first screen will always be the
Inbox, (as shown in Driving Lesson 46) and the next step will be unnecessary.
5. Within the list of folders click on the Inbox shortcut icon to open the e-mail
Inbox folder.
6. Leave this window open for the next Driving Lesson.

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 ECDL Section 5 Outlook Express

Driving Lesson 43 - E-mail Help

Park and Read
Outlook Express contains an online Help facility, similar to that in Internet
Explorer, that may assist when certain problems are experienced.

Manoeuvres
1. Select Help | Microsoft on the Web | Frequently Asked Questions.

2. Connect to the Internet if prompted. IE opens, displaying a help screen

similar to that below.

3. There are many features on the screen to assist in the location of any help
required. Try some of the hyperlinks to display further help, then use the
Back button to return to this main help screen.
4. Close the IE6 window (the help screen), but leave Outlook Express open.

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Section 5 Outlook Express ECDL

Driving Lesson 44 - Changing Screen Display

Park and Read
Outlook Express has an Folders List at the left of the screen, which contains a
list of the various folders available, e.g. Inbox, Sent Items, etc. The display
changes depending on the folder selected. It is also possible to change the
main screen View, e.g. whether to preview messages before opening or not, or
whether to display the list of folders permanently.

Manoeuvres
1. If the Inbox screen shown below is not displayed, click the Inbox folder in
the Folders Pane at the left of the screen to display it.

2. Look at the top pane at the right of the screen. Messages in bold type
have not been read yet. Those messages which are not bold have been
read. Notice the icons to the left of the messages.
3. Click on the other folder icons, then select the Inbox again.

4. To see only messages which have not been read, select View | Current
View | Hide Read Messages.
5. Select View | Layout to display the Window Layout Properties dialog
box. Screen display can be changed from here.

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 ECDL Section 5 Outlook Express

Driving Lesson 44 - Continued

6. To remove the toolbar, remove the check from the Toolbar check box and
click OK. The toolbar disappears.
7. Display the dialog box again.

8. Check Toolbar again, but don’t click OK yet.

9. Normally, the contents of messages in the Inbox are previewed in their

own pane at the bottom right of the screen. To hide this Preview Pane,
remove the check from Show preview pane in the Preview Pane area of
the dialog box.
10. Click OK to apply the new settings.
11. Select View | Layout and replace the Preview Pane in the correct
position, then click OK.

Some viruses can be activated by previewing incoming messages, so on your

own computer it may be advisable to leave the Preview Pane switched off.
12. Select View | Layout and
click the Customize
Toolbar button.
13. There are options here to
change which buttons
appear on the toolbar and
to change their
appearance. Look at the
options, click the Close
button and then click Cancel to return to the Inbox.
14. Select View | Current View | Show All Messages to make sure that all
messages, read and unread, are shown in the Inbox.

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Section 5 Outlook Express ECDL

Driving Lesson 45 - Message Headings

Park and Read
The display of message headings in the Inbox can be changed to suit the user.

Manoeuvres
1. To see the available
column headings, select
View | Columns. The
Columns dialog box
appears.
2. The currently displayed
headings are indicated by
a check in the box to the
left of the name. Scroll
down the list to see which
other headings can be
displayed.
3. Check the Size box and
click OK. Notice how the
message heading Size
now appears beside the
others.
4. Select View | Columns again and click in the Size box to remove the
check.
5. Click OK and notice how the message heading has been removed.

6. Select View | Columns again.

7. To make the date received appear as the first column, click on the word,
not the check box, Received.

8. Click the Move Up button, until it is at the top of the list.

9. Click OK and notice how the message heading has moved in the Inbox.

10. To replace the heading in its original location, select View | Columns and
make sure Received is highlighted.

11. Click Move Down, until Received is beneath Subject and then
click OK.
12. Remove the following message headings: From, Subject, Received.
13. Replace the headings.

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 ECDL Section 5 Outlook Express

Driving Lesson 46 - Closing Outlook Express

Park and Read
Outlook Express can be closed at any time. With a dial up connection make
sure the Internet connection is also terminated, if no prompt to disconnect
appears.

Manoeuvres
1. Click the Close button, , on the Menu Bar at the top right of the
screen.

Close
Button

Alternatively, select File | Exit from the menu.

2. If you have a dial up connection the Auto Disconnect dialog box should
appear. Select Disconnect Now to end the current session.

3. If the Auto Disconnect dialog box is not displayed, double click the

Connection icon, in the Taskbar and click Disconnect.

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Section 5 Outlook Express ECDL

Driving Lesson 47 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. List some advantages of using e-mail in a business environment.

2. What is netiquette?

3. What can gain access to your computer via e-mail messages?

4. What can you do to protect your computer?

Check the answers at the back of the guide.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.

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 ECDL Section 5 Outlook Express

Driving Lesson 48 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. What is e-mail?

2. What are the three sections of an e-mail address?

3. Hide the Toolbar and the Preview Pane.

4. Replace the screen elements in their original positions.

5. Close Outlook Express.

Check the answers at the back of the guide.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.

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Section 5 Outlook Express ECDL

Driving Lesson 49 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Open Outlook Express.

2. View the Columns dialog box.

3. Remove all message headings.

4. View only the following headings in the order stated: Attachment, Flag,
Priority, From, Received, Subject.
5. Reorder the message headings as follows: Attachment, Flag, Priority,
From, Subject, Received.
6. Close Outlook Express.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.
Once you are confident with the features, complete the Record of Achievement
Matrix referring to the section at the end of the guide. Only when competent
move on to the next Section.

© CiA Training Ltd 2003 68 Internet Explorer 6

 ECDL Section 6 Message Editing

Section 6
Message Editing

By the end of this Section you should be able to:

Create a Message

Insert and Delete Text

Cut, Copy and Paste Messages

Cut and Paste from Word

Use the Spell Checker

Add an AutoSignature to a Message

To gain an understanding of the above features, work through the Driving

Lessons in this Section.
For each Driving Lesson, read the Park and Read instructions, without
touching the keyboard, then work through the numbered steps of the
Manoeuvres on the computer. Complete the Revision Exercise(s) at the end of
the section to test your knowledge.

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Section 6 Message Editing ECDL

Driving Lesson 50 - Creating a Message

Park and Read
Outlook Express allows the user to send an e-mail message to anyone on the
Internet, as long as his or her address is known.

Manoeuvres
1. Start Outlook Express and select the command Message | New
Message. The New Message window is displayed.

The Create Mail button, , can also be used to display the New
Message window.

2. Type your own e-mail address in the To box.

3. You may also have addresses listed in an Address Book (see Driving
Lesson 50). Click the To button, . Double click on any name from
the list and click OK. The message is now addressed to two people.
4. In the Subject box, enter Sending messages.

5. Type in the following text in the main part of the window:

Always remember to check your e-mail regularly!
6. Double click on the word regularly to select it, then press <Delete>.

7. Insert the new text at regular intervals throughout the day!

Methods for inserting, deleting and formatting text in Outlook Express are the
same as in most word processing packages.

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 ECDL Section 6 Message Editing

Driving Lesson 51 - Cut, Copy and Paste

Messages
Park and Read
It is possible to cut, copy and paste text to a different location within a message
or to a different message entirely.

Manoeuvres
1. Using the Sending Messages e-mail created in the previous Driving
Lesson, use click and drag to select the sentence.

2. From the menu, select Edit | Copy or click . The original text is left in
the message, but a copy of it is now stored on the Clipboard.
3. Position the cursor at the end of the text, then press <Enter> to create a
new line.
4. Select Edit | Paste or click to paste the copied text from the
Clipboard into the message at the point where the cursor is flashing.

Cut or copied text remains on the Clipboard until another item is cut or copied.
It can be pasted as many times as desired.
5. Now select the first sentence and select Edit | Cut or click . The text is
removed from the message to the Clipboard.
6. Position the cursor at the end of the text and Paste in the cut text.

7. Click the Create Mail button, (or, if the button is not visible, select
Message | New) and enter Pasting in the Subject box. The title bar of
the message now shows Pasting.
8. With the cursor in the message area, select Edit | Paste. The text from
the first message (Sending Messages) is pasted into the new message.
9. Click on the Sending Messages button on the Taskbar to redisplay the
window.
10. At the end of the message type Regards and your name. Copy this new
text and use the Taskbar to return to the Pasting message.
11. Paste in the copied text at the end of the Pasting message.
12. Close the Pasting message by clicking the Close button, , at the right
of its Title Bar. Select No if a prompt to save appears.
13. If the Sending Messages message is not already active, click on its
button on the Taskbar to maximise it and close the message without
saving.

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Section 6 Message Editing ECDL

Driving Lesson 52 - Cut, Copy and Paste from

Word
Park and Read
It is possible to cut or copy text from a Word document and paste it into an e-
mail message, so that time (and money) is not spent re-entering the same text.
If the entire document was to be used in the message, it is more usual to attach
the file. This will be discussed in Section 7.

Manoeuvres
1. Close Outlook Express, then start Word (Start | All Programs | Microsoft
Word).
2. Type in the following text:
To save myself time and money, I can use existing text in my
Outlook Express messages.

3. Select the text and click , from Word’s Standard Toolbar to

duplicate the text.
4. Select File | Exit to close Word. Do not save any changes.

5. Open Outlook Express and start a new message.

6. Click within the message box to place the cursor.

7. Click to paste in the text created in Word.

8. If necessary, insert a space at the end of the text and type:

This text has been pasted in from a word processing application.
9. Click and drag to select a word processing application.

10. This text is to be deleted. Press <Delete> to remove it.

11. Replace the deleted text with Microsoft Word.
12. Close the message without saving.

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 ECDL Section 6 Message Editing

Driving Lesson 53 - Spell Checker

Park and Read
Outlook Express contains a spell-checking feature, which can be used to check
spelling of all messages before they are sent. The spell checker is actually part
of a different Microsoft Office application, either Word, Excel or PowerPoint and
one of these products must be present to make the feature available. The
operation of the spell checker is then exactly the same as it is in Word, for
example.
If none of the required applications is present this lesson can only be read for
information.

Manoeuvres
1. Create a new message like the one in the diagram below.

2. Click the Spelling button, , to check the message for errors.

3. When the Spelling dialog box appears, work through the errors found,
either changing or ignoring them.

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Driving Lesson 53 - Continued

4. There is a duplicated word - click Delete Repeated Word when it is

found.
5. Allot will not be marked as an error, as it is a correctly spelled word -
amend this word manually before closing the message.
6. Click OK when the message appears to say the check is complete.

To have spelling checked automatically before each message is sent, select

Tools | Options from the Outlook screen to display the Options dialog box,
then select the Spelling tab. Check the Always check spelling before
sending option and click OK.
7. Close the message without saving.

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 ECDL Section 6 Message Editing

Driving Lesson 54 - Applying a Signature

Park and Read
A personal signature can be added to the end of a message automatically,
without the need for typing it each time. Several signatures can exist within
Outlook Express and the appropriate one can be selected for each message.

Manoeuvres
1. To create a signature, select Tools | Options and the Signatures tab.

If a signature already exists, e.g. if someone else has been using the same PC,
you may wish to delete it by selecting it, then clicking Remove.
2. Click the New button to create a new entry (Signature #1 if this is the first
one on the list).
3. Click Rename and change the signature name to something more
meaningful, e.g. Patrick’s Full Title.

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Driving Lesson 54 - Continued

4. Enter the text desired in the Edit Signature area as shown in the
following example.

To add this signature to every message, check Add signatures to all

outgoing messages in the dialog box.
5. Click Advanced and make sure there is an account highlighted for the
default signature.

6. Click OK, then click OK again.

7. Start a new message. If Add signatures to all outgoing messages had
been selected, the signature would already be present in the message
area.
8. Enter any address in the To box and enter Signature as the Subject.

9. Type in a brief message.

10. To add the signature, select Insert | Signature. If there is more than one
signature available, a list will be presented from which to make a
selection.
11. Close the message without saving.
12. To delete the signature created, select Tools | Options and the
Signatures tab.
13. Click on the unwanted signature to select it and click Remove.
14. Click OK to close the Options dialog box.

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 ECDL Section 6 Message Editing

Driving Lesson 55 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Compose a new message and address it to a friend.

2. Enter the subject as Holiday.

3. Enter the following message:

Dear…
I’ve just heard that you’re going on holiday to Egypt and will be visiting
the Valley of the Kings. Here’s something that may interest you.
Enjoy your holiday.
4. Press <Enter> and open Word. Open the Kingtut file from the ECDL
Word Processing data files.
5. Copy the first four paragraphs, then close Word without saving.

6. Paste the text into the e-mail message.

7. Delete the text the “boy king”, as he is often called,.

8. Cut Enjoy your holiday. from the original message text and paste it at
the end of the message after the imported text.
9. Spell check the message.

10. Close the message without saving.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.

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Driving Lesson 56 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Start a new message.

2. Address it to a friend.

3. The subject is Viruses.

4. Enter this message:

I thought I should warn you that e-mail messages can
contain viruses. Make sure your anti-virus software is
up to date.
5. Create an informal signature for yourself.

6. Add it to the message.

7. Close the message without saving.

8. Delete your signature from the Options dialog box.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.
Once you are confident with the features, complete the Record of Achievement
Matrix referring to the section at the end of the guide. Only when competent

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 ECDL Section 6 Message Editing

move on to the next Section.

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Section 7 Send and Receive ECDL

Section 7
Send and Receive

By the end of this Section you should be able to:

Send Open and Read Messages

Attach Files

Change Message Priority

Reply to and Forward Messages

Use the Address Book

Reply to a Distribution List

To gain an understanding of the above features, work through the Driving

Lessons in this Section.
For each Driving Lesson, read the Park and Read instructions, without
touching the keyboard, then work through the numbered steps of the
Manoeuvres on the computer. Complete the Revision Exercise(s) at the end of
the section to test your knowledge.

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 ECDL Section 7 Send and Receive

Driving Lesson 57 - Sending Messages

Park and Read
Outlook Express allows the user to send an e-mail message to anyone on the
Internet, as long as his or her address is known.

Manoeuvres

1. Click to start a new message.

2. Enter your own e-mail address in the To box, so the message will come
back to you and the results of this Driving Lesson can be observed.
3. In the Subject box, enter Test message.

4. A carbon copy of this message can be sent to another recipient who

needs to take some action on it. Click in the Cc box and type in the e-mail
address of a friend.

Bcc stands for blind carbon copy. Use the Bcc box to send a copy of a
message to someone who needs to know about the original message, but is
not required to take any action on it. Other addressees are not aware if a blind
carbon copy is sent. To make this box available, select View | All Headers
from the message menu.
5. Type in the following message text:
E-mail can be used to catch up with your friends, wherever
they are, for the cost of a local telephone call.

6. Click to send the message to the Outbox. At this point the

message may be sent automatically.
7. If the Outbox still shows the message, send it to the server (who then

forwards it to its destination), by clicking . When this button is

clicked, Outlook Express also checks to see if there is any incoming mail.
8. When the message has been sent, click on the Sent Items folder. A copy
of the Test message is kept here, as are all sent messages.
9. It can sometimes take a few minutes for messages to be received, so
move to the next Driving Lesson to make sure your self addressed
message has arrived.

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Driving Lesson 58 - Open and Read Messages

Park and Read
Messages are received in the Inbox. Once a message has been read, its icon
will change to an opened envelope, .

Manoeuvres
1. Click the Send And Receive button, and a dialog box will briefly
appear to say Outlook Express is checking for new messages.
2. Watch the new messages appear in the message pane. There should be
at least one message (Test message, sent to yourself earlier).

If the message has not arrived, wait for a few minutes and try Send and
Receive again.
3. To read a message, either click on it once, then view its contents by
scrolling down the preview pane, or double click to see the whole
message, including the sender’s e-mail address. Click on the Test
message and read its contents in the preview pane.
4. Notice how the envelope icon is now open and the message is no longer
in bold type. By default, messages are marked as read after a few
seconds.

This default time can be changed within Tools | Options, on the Read tab.
5. To mark the Test message as Unread, select it, then select Edit | Mark
as Unread. The envelope icon changes to closed and the text to bold
type.
6. Use the menu command Edit | Mark as Read to mark the Test message
as read.
7. Read any other messages which are present.

8. Double click on the Test message to open it. Double click on any other
message to open that one too.
9. Both messages have buttons on the Taskbar. Click the Test message
button to view that message.
10. Click the other Taskbar button to view the second message.

11. Close the message by clicking its Close button, . Close the Test
message.

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 ECDL Section 7 Send and Receive

Driving Lesson 59 - Flagging a Message

Park and Read
Once a message has been read it can be flagged. This is useful if further
actions need to be carried out on the message, such as a follow up call, reply,
etc. The flag action can also have a complete by date. This will display a
reminder of the flag action.

Manoeuvres
1. Select any message in the Inbox.

2. To flag the message, select Message | Flag Message. The flag icon
appears at the left of the message.

3. Select a second message from near the bottom of the Inbox list and flag
it.
4. To display the flagged messages together, click the Flag message header,
.
5. Remove the flag from each message in turn - first select the message.

6. To remove the flag, select Message | Flag Message.

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Section 7 Send and Receive ECDL

Driving Lesson 60 - Attaching Files

Park and Read
It is possible to attach any sort of file to an e-mail message in Outlook Express.
This makes it easy to send reports, charts, sound files or pictures, for example.
When the message reaches its destination, the paperclip icon adjacent to the
envelope, , will let the recipient know there is an attachment.

Manoeuvres

1. Within Inbox, click on the Create Mail button, .

2. Enter a friend’s e-mail address (or your own) in the To box and enter the
Subject as Attachment.
3. In the message area, type the following text:
Could you look at the attached file and let me know which
wines you want to order for the party next week.

4. Click the Attach button, and the Insert Attachment dialog box
will appear.
5. From the Look in drop down list, select the location where the ECDL word
processing data files are stored, then click on the Winelist file.
6. Click Attach. All attached files are listed in an Attach box which opens up
in the message header area just under the Subject box.
7. To attach a second file, repeat steps 4 and 5, this time selecting the
Banking file from the same location before clicking the Attach button.
8. The Banking file has been attached in error. To delete this attachment,
select its entry in the Attach box, then press <Delete>.

9. Click the Send button, , to send the message to the Outbox.

10. Click to send the message together with its attachment.

11. Leave Outlook Express open.

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 ECDL Section 7 Send and Receive

Driving Lesson 61 - Open and Save a File

Attachment
Park and Read
When a message with an attachment is received, it can be opened, saved, or
both.

Manoeuvres
1. Within Inbox, create a new message and enter your own e-mail address
in the To box.
2. Enter the subject as Saving Attachments.

3. In the message area, type The attached file may be of interest to you.
4. As in the previous Driving Lesson, attach the Maneaters file from the
ECDL word processing data files.

5. Click , then .

6. Wait a few seconds before clicking again to receive the

message.
7. Double click on the message to open it. To open the attachment, double
click on the icon in the Attach box of the message.
8. Select Open and click OK. Word starts, displaying the contents of the
attached file.
9. Close Word and the message.

10. To save the attachment, make sure the Saving Attachments message is
selected within Inbox.
11. Select File | Save Attachments.
12. When the Save Attachments dialog box appears, ensure Save To shows
My Documents, as on the next page.

If My Documents is not shown, click Browse and locate it from the list shown.
If there are multiple profiles on the computer there may be separate My
Documents folders.

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Driving Lesson 61 - Continued

If more than one attachment is listed, select the required one(s) or click the
Select All button.
13. Click Save to save the attached file or files.
14. Open the My Documents folder from the Start menu to see the file.
15. Close Explorer.

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 ECDL Section 7 Send and Receive

Driving Lesson 62 - Changing Message Priority

Park and Read
Messages have Normal priority by default, but it is possible to change their
priority to either High or Low. This does not mean that they are sent more
quickly or slowly, only that the recipient will be aware of their urgency by an
icon at the left of the message.

Manoeuvres
1. Start a new message.

2. Address it to yourself and enter the subject as Urgent!

3. In the message area, type Don’t forget the meeting with the area
manager at 2pm today.
4. Click on the drop down arrow at the right of the Priority button and select
High Priority from the list.

5. A bar appears across the top of the message to show that it is high
priority.

6. Send the message, then after a few seconds, click .

7. When the message arrives in the Inbox, look at the icon next to it. It
should look like this: .
8. Mark the message as read, without opening it.

The process to make a message low priority is the same. Select Low Priority
from the button. The bar on the message will look like this:
and it will have a low priority icon when it is received,
.

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Section 7 Send and Receive ECDL

Driving Lesson 63 - Reply to/Forward Messages

Park and Read
A user can reply to the sender of a message, or reply to all the recipients of a
message as well as the original sender. A message form will appear where the
reply can be entered (the original message will be underneath for reference). A
message can also be forwarded to someone who wasn’t on the original send
list.

Manoeuvres
1. Within Inbox, select the message entitled Urgent.

2. Click on the Reply button, , to display a message form, addressed

to the sender of the original message. The original message is displayed.

The Reply All button is used to reply to all recipients of the original message.
3. If you do not want the original message to appear in every reply you send,
they can be omitted automatically. Minimise the reply message form to
activate the main menus and select Tools | Options and the Send tab.

4. Remove the check from Include message in reply and click OK.
5. Maximise the Urgent message and close it without saving, if prompted.

To see the new settings, click again. Notice how the original
message is not included.

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 ECDL Section 7 Send and Receive

Driving Lesson 63 - Continued

6. The Subject section begins with Re: indicating a reply to a previous
message. After Re:, delete the existing subject and replace it with
Replying to messages.
7. Enter the following message text:
I was aware of the meeting. There is no need for concern, but
thank you for your message.
8. Click Send, then Send and Receive.

9. To change the settings to their usual status, select Tools | Options and
the Send tab, then replace the check in Include message in reply.
10. Click OK to confirm the change.
11. Select the Urgent message and click the Reply button. The original
message can be deleted manually - use the mouse to highlight the text,
then delete it. (This method is used to remove an original message from
the current reply only).
12. Close the message window without saving.
13. Select the Urgent message again, then click the Forward button,

. When the message form is displayed, click in To and enter a

friend's address.
14. The Subject section begins with Fw: indicating a forward message. The
forwarding message can be typed in the main window, leaving the original
message underneath for reference. In the Subject box, enter Forwarding
messages.
15. In the message area, enter the following text, above the original message:
This message is forwarded as part of Module 7 of the ECDL.
16. Click Send, then Send and Receive. The message has been forwarded
to a friend.
17. Leave Outlook Express open.

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Section 7 Send and Receive ECDL

Driving Lesson 64 - Address Book

Park and Read
It is good practice to create an address book, which lists the details and e-mail
addresses of contacts. This saves the trouble of typing e-mail addresses each
time mail is sent.

Manoeuvres

1. Click to display the Address Book dialog box.

2. Click the New button, , then select New Contact from the list.

3. Enter your own details in the relevant boxes (click Add after entering the
E-Mail Address). Data can be entered under each of the tabs for
information purposes, but only Name tab data is required.

If a Nickname is entered, a message can be sent to this person by typing only

their nickname in the To box of the message.
4. Click OK, then in the
same way, add the
names and details of
four friends to the
address book. The
diagram shows an
example of how it may
look, depending on the
number of entries
already in the Address Book.
5. Close the Address Book window.

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 ECDL Section 7 Send and Receive

Driving Lesson 65 - Add Sender to Address

Book
Park and Read
The quickest way to add entries to an address book is to do so when receiving
a message from a contact.

Manoeuvres
1. A quick way of adding a contact’s details to
the address book is to select a message from
them in the view pane of the Inbox, then right
click on their name or address. Right click on
one of the messages in your Inbox to display
the shortcut menu.
2. Select Add Sender to Address Book from
the shortcut menu.
3. Open the Address Book and scroll down the
list to see the new entry.

To automatically add senders of messages, to

which replies have been sent, to the address book,
select Tools | Options | Send and click
Automatically put people I reply to in my Address Book, then click OK.
4. Close the Address Book.

5. The contact just added to the Address Book has decided to move to a
desert island, with no forwarding address. Open the Address Book
again.
6. Select the contact. To delete this mail address from the list, click the

Delete button, , on the toolbar of the Address Book.

7. Click Yes at the prompt to delete the contact’s details.

8. Close the Address Book, but leave the Inbox open.

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Section 7 Send and Receive ECDL

Driving Lesson 66 - Distribution Lists

Park and Read
It is possible to create Distribution Lists of specific contacts, so that
messages can be sent to groups of people with a single click of the mouse.
Multiple distribution lists can be created, each containing particular types of
contact, such as family, darts team, friends, etc. Any contact can belong to
more than one list.

Manoeuvres
1. To create a Distribution List in an existing address book, open the

Address Book. Click the New button, and select New Group from
the list to display the Properties dialog box.
2. Enter Friends in the Group Name box. This is the name of the
distribution list.
3. Click Select Members. Double click on a friend’s name from the list, to
add them to the Members list.

4. Add two more friends to the Members list, then click OK.

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 ECDL Section 7 Send and Receive

Driving Lesson 66 - Continued

5. The Properties dialog box is displayed again, now titled Friends
Properties, showing the members of the distribution list.

Members can be added, amended or removed using this screen. To remove a

member from the list, highlight the name and click Remove.
6. Click OK. The Friends distribution group has been added to the Address
Book. Close the Address Book.
7. Compose a new message. To send the message to everyone on the
Friends distribution list, click on . The Friends group appears with
the other contacts.
8. Double click on Friends from the list to add it to the Message Recipients,
then click OK. The group name is added to the message
9. The message will be sent to all friends who are included in the distribution
list. Enter the subject as Distribution Lists.
10. Type in a suitable message and send it.

To send the same message to several people in the address book who are not
on a distribution list, click , then double click on each required name,
before clicking OK.

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Section 7 Send and Receive ECDL

Driving Lesson 67 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Check for any new messages in the Inbox.

2. Read any that may have arrived.

3. Select any single message that has been read and mark it as unread.

4. Flag the selected message.

5. Remove the flag.

6. Close any open messages.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.

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 ECDL Section 7 Send and Receive

Driving Lesson 68 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Open the Address Book and add three new entries, using the names and
addresses of colleagues.
2. Create a new distribution list, named Colleagues and select the new
entries as Members.
3. Address the message to the Colleagues distribution list and enter the
subject as Diet.
4. Attach the file Calories (located in the ECDL subfolder 4 Spreadsheets).

5. Enter the message text as follows:

I thought this calorie counter might be useful for those of us
starting the new wonder diet.
6. Make the message High Priority.

7. Send the message.

8. Compose a new message and enter your address in the To box.

9. Enter the subject as Party and the text as:

Just to remind you that I’m having a party on Friday and would
love you to come.
10. Send the message.
11. When you receive it, send a reply to the sender and forward the message
to the Colleagues distribution list.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.

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Section 7 Send and Receive ECDL

Driving Lesson 69 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Start a new message and address it to yourself.

2. Send a copy to a friend or colleague.

3. Enter the Subject as Web Page.

4. Attach the file Images that was saved in My Documents in the Internet
section. If you do not have this file choose any other.
5. Enter the body of the message as Have a look at the web site in the
attached file.
6. Send the message.

7. After a minute check for incoming mail.

8. When the Web Page message arrives save the attachment in My

Documents.
9. Overwrite the original file if prompted, as the attachment is exactly the
same.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.

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 ECDL Section 7 Send and Receive

Driving Lesson 70 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Create a distribution list named Staff.

2. Add three friends or colleagues to the list.

3. Create a new message.

4. Address the message to the Staff distribution list.

5. Send a carbon copy to yourself.

6. Enter the Subject as Team Building Trip.

7. Make the message high priority.

8. Enter the following message:

This month’s outing is to a local paint balling range.
Please let me know if you are free on Friday week.
9. Send the message.

10. Check for incoming mail.

11. Flag the Team Building Trip message.
12. Reply to the message, saying that you are free.
13. Send the message.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.
Once you are confident with the features, complete the Record of Achievement
Matrix referring to the section at the end of the guide. Only when competent
move on to the next Section.

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Section 8 Message Management ECDL

Section 8
Message
Management

By the end of this Section you should be able to:

Print Messages

Delete Messages

Organise Messages in Folders

To gain an understanding of the above features, work through the Driving

Lessons in this Section.
For each Driving Lesson, read the Park and Read instructions, without
touching the keyboard, then work through the numbered steps of the
Manoeuvres on the computer. Complete the Revision Exercise(s) at the end of
the section to test your knowledge.

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 ECDL Section 8 Message Management

Driving Lesson 71 - Printing a Message

Park and Read
Messages can be printed by simply opening the desired message, then
selecting the print command. The number of copies and print range can be
selected as required.

Manoeuvres
1. Within Inbox, open the e-mail Urgent by double clicking it.

2. Select File | Print. The Print dialog box is displayed.

3. In Number of copies, use the up spinner to increase the number to 2.

Click Print to print two copies of the e-mail.
4. Select the text Don’t forget the meeting from the message area.

5. To print the selected text only, select File | Print and choose Selection
from Page Range. Click Print.

The Print button, , can also be used to display the Print dialog box.
6. Select a different message from the Inbox.

7. Click the button and click Print in the Print dialog box to print one
copy of the entire e-mail to the default printer.
8. Close the message, but leave the Inbox open.

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Driving Lesson 72 - Deleting Messages

Park and Read
All messages received are stored in the Inbox. After a period of time these
messages will need to be deleted. Once selected, messages can be deleted
and are moved from the Inbox to the Deleted Items folder, a temporary store,
until confirmation of permanent deletion.

Manoeuvres
1. In the Inbox, select the Urgent message.

To select all messages, press <Ctrl A>; to select non adjacent messages hold
the <Ctrl> key and click the required messages; to select a range, use the
<Shift> key.

2. Click the button on the toolbar and the message is deleted.

3. Scroll down the Folders List and select . The information

viewer will now show all deleted messages.
4. To retrieve the Urgent message and replace it in the Inbox, right click on
it, then select Move to Folder. From the list in the Move dialog box,
double click on Local Folders and select Inbox, then click OK.

A deleted message can also be clicked and dragged from where it is being
viewed in the Deleted Items folder, to the required folder on the Folders List.
5. View the Inbox folder to see that the message has been retrieved.

6. Delete the message again, but this time use the <Delete> key.

7. View the Deleted Items folder; the message has reappeared.

8. To empty the Deleted Items folder, right click and select

Empty 'Deleted Items' Folder from the menu.
9. In the Warning message box, select Yes and the messages will be
permanently deleted.

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Driving Lesson 73 - Creating Inbox Folders

Park and Read
If the same computer is being used by several people, it may be a good idea to
create a system of folders in which to store their individual messages. Once
folders have been set up, messages can be sent directly to them on receipt.
They can be moved between folders as required.

Manoeuvres
1. To create your own mail folder within the Inbox, first make sure the Inbox
is selected in the Folders List and then select File | New | Folder.

2. In the Folder name box, type in your first name and click OK. The new
folder has been created.
3. The display in the Folders List changes to show the location of the new
folder. If the structure within Inbox is ever hidden, click on the plus sign at
the left, , to display it.

To delete a folder, right click on it and select Delete.

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Section 8 Message Management ECDL

Driving Lesson 73 - Continued

4. To arrange for incoming mail to be sent to the correct folder, select Tools |
Message Rules | Mail. If there are any existing rules the Message Rules
dialog box will be displayed. Under the Mail Rules tab, click New to
display the New Mail Rule dialog box.

If there are no existing rules, Tools | Message Rules | Mail will display the
New Mail Rule dialog box automatically
5. From section 1, check the condition Where the To line contains people
by clicking in the box.
6. From 2, check the action Move it to the specified folder by clicking in
the box. The dialog box should now look like the following diagram:

7. The Rule Descriptions in 3 can now be edited to show the correct name
and folder. Click on contains people.
8. From the Select People dialog box, type your name and click Add
(Alternatively select a name from the address book). Click OK.
9. Now click specified to select the folder where incoming mail can be
forwarded. Click on your folder. Click OK, then OK again to close the
dialog box.
10. Click OK again to complete the process.
11. Test the rule by receiving messages for the person named in Section 3 of
the rule and checking that they are routed to the designated folder.
12. Select Tools | Message Rules | Mail to display the Message Rules
dialog box, select the rule just created and click Remove. Click Yes to
confirm then click OK to close the dialog box.

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 ECDL Section 8 Message Management

Driving Lesson 74 - Organising Messages

Park and Read
Once folders have been created, messages can be moved between them if
necessary. It is also possible to sort messages in various ways.

Manoeuvres
1. Make sure the Inbox is the folder being viewed.
2. To sort the messages by date and time received, click on the Received
heading at the top of the message pane. Click again to sort them in
reverse date order.

Messages can be sorted by Priority, Attachment, Sender and Subject in the

same way.
3. Select any message from the Inbox. To move it to your folder, first make
sure that your folder is visible in the Folders List.
4. Right click on the message and select Move to Folder from the shortcut
menu.
5. Select your folder in the Folders List and click OK. The message has
been moved. Open your folder to check.

Messages can be moved to any folder on the Folders List by clicking and
dragging.
6. In the Inbox, sort all the messages by date received, with the most
recently received messages at the top.
7. Select your folder in the Folders List and press <Delete>. A confirmation
box is displayed.

8. Click Yes then expand the Deleted Items folder to show your folder within
it.
9. Select your folder from within Deleted Items and press <Delete>. Another
box is displayed to confirm the permanent deletion of the folder. Select
Yes and the folder is removed from the computer.

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Section 8 Message Management ECDL

Driving Lesson 75 - Finding Messages

Park and Read
It is also possible to search for messages in various ways. For example,
messages from a particular person, with a specific subject or content.

Manoeuvres
1. To search for a message, click the drop down arrow at the right of the
Find button.

2. Select Message from the list.

3. The Find Message dialog box appears. Read the various search options.

It is possible to search for any messages that have been flagged by checking
Message is flagged, or for any with attached files by checking Message has
attachments.
4. Enter your name in the From box, then click Find Now. After a few
seconds, a list of messages received from you should appear at the
bottom of the dialog box.

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 ECDL Section 8 Message Management

Driving Lesson 75 - Continued

If a consistent system of labelling Subjects on messages is used, it will be
possible to search for all messages relating to a particular subject.
5. Double click on a message to open it.

6. Close the message but leave the Find Message box open.

7. Click New Search.

8. This time, to search for a message with a specific subject, enter

messages in the Subject box. This will search for any messages in the
Inbox containing the word messages as the subject or part of the subject.
9. Click Find Now.

10. Notice the message(s) displayed at the bottom of the box.

11. Click New Search.
12. Click in the Message box. To find any messages containing text about the
area manager, type area manager.
13. Click Find Now. There should be at least one message, with the subject
Urgent.
14. Double click on the message to open it. Check for the text area manager.
15. Close the message and the Find Message dialog box.

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Section 8 Message Management ECDL

Driving Lesson 76 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Open the Team Building Trip message.

2. Print three copies.

3. Print the first sentence of the message text only.

4. Close the message.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.

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 ECDL Section 8 Message Management

Driving Lesson 77 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Organise all messages in your Inbox by Subject in ascending

alphabetical order.
2. Print the first message in the list.

3. Search for any messages in the Inbox with the message text containing
the word team.
4. Search for any messages with attachments.

5. Search for any messages that have been flagged.

6. Close the Find Message dialog box.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.

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Section 8 Message Management ECDL

Driving Lesson 78 - Revision

This covers the features introduced in this section. Try not to refer to the
preceding Driving Lessons while completing it.

1. Create a new folder in the Inbox, called ECDL Module 7.

2. Move all of the messages created during this module into the new folder.

3. Sort the messages by date received, with the most recent at the top of the
list.
4. Search for any messages received from yourself.

5. Print these messages, then delete them.

6. Empty the Deleted Items folder.

7. Close Outlook Express.

If you experienced any difficulty completing the Revision, refer back to the
Driving Lessons in this section. Then redo the Revision.
Once you are confident with the features, complete the Record of Achievement
Matrix referring to the section at the end of the guide.

© CiA Training Ltd 2003 108 Internet Explorer 6

 ECDL Module 7 Information & Communication

Answers
Driving Lesson 12
Step 1 www stands for world wide web.
Step 2 The programming language used on the Internet is HTML.
Step 3 Traditionally, a connection (usually a telephone line), a modem and ISP
(Internet Service Provider), although Broadband connections now allow
more direct access using devices other than modems.
Step 5 The Search, Favorites and History buttons can be used to change the
view of the screen.
Step 6 Tools | Internet Options and the Advanced tab. From Multimedia
remove the check from Show pictures.
Step 7 Framed web pages are used to improve navigation around a web site.

Driving Lesson 13
Step 2 The Internet is a world wide network connection of computers.
Step 3 The world wide web refers to the information that exists on the Internet.
Step 4 Cookies are small text files that are stored on your computer when you
visit a web site.
Step 5 Encrypted means scrambled. Can only be deciphered with a key.
Step 6 A firewall is a program that protects a computer from unauthorised
access via the Internet.
Step 7 Secure servers are identified by a small padlock in the Status Bar.

Driving Lesson 47
Step 1 E-mail is beneficial for businesses because it is very fast, cheap and
web based accounts can be accessed from any computer with Internet
access.
Step 2 Netiquette is network etiquette: a set of rules governing how you should
use e-mail.
Step 3 Messages may contain viruses.
Step 4 Make sure you have up to date anti-virus software installed. Save
attachments and scan them before opening if you are suspicious.

Driving Lesson 48
Step 1 E-mail is electronic mail.
Step 2 An e-mail address consists of a user name, an @ sign and a domain
name.

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Module 7 Information & Communication ECDL

Glossary
Address Bar Shows the address of the page currently displayed in
the Browser and allows entry of a new address to be
visited.
Attachment Any file transmitted with an e-mail.
Browser The application that controls your interface with the
World Wide Web.
Dial-up Connection A method of connecting to the Internet that requires a
modem on the computer dialling the number of a server.
Distribution List A grouping of several mail addresses than can be
accessed with a single name.
Download Transfers an object from an web site to the users
computer.
Favorites A list of selected web pages that can be visited with a
single mouse click.
Folder A method of grouping together files (and other folders).
Forward (a message) Send a copy of an e-mail which you have received, to
another address, with an optional message of your own.
Frames Separate areas of a single web page that each act like
individual pages.
History A list of web pages visited recently.
Home Page (1) The main page in a site, with links to all other pages.
Home Page (2) Your Home Page is the page displayed when the
Browser starts and when you press the Home button.
Inbox The default folder for storing all incoming e-mail
messages.
Hyperlink Area of a page which can be clicked to move to a
different location, usually a different web page.
Link Abbreviation for Hyperlink.
Mail Rules Definable rules on how to treat incoming e-mails
depending on certain conditions.
Media Player An application which plays sound or video files.
Multimedia An application or function that involves many techniques
such as text, sound and video.
Navigation Moving around between web sites or the pages within a
site.
Offline Without having a current connection to the Internet.
Online Having a current connection to the Internet.

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 ECDL Module 7 Information & Communication

Glossary - Continued
Outbox The folder for storing outgoing e-mails before they have
been sent.
Page Range The specific print pages to be included when printing
out a large web page.
Preview Pane An area of the Inbox display screen where the contents
of messages can be viewed without opening them.
Recycle Bin An area of storage where deleted files are held
temporarily before being deleted completely.
Refresh Redisplays the most recent version of the current page.
Search Engine A web site that allows all other sites to be searched for
specified topics.
Sent Items The folder for storing outgoing e-mails after they have
been sent.
Subfolder A folder that is contained within another folder.

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Module 7 Information & Communication ECDL

Index
Add Sender to Address Book 90 Framed Web Pages 17
Address Book 89 General Options 42
Applying a Signature 75 Help
Attaching Files 83 E-mail 61
Back Button 24 Browser 13

Changing Message Priority 86 Hyperlinks 22

Changing Screen Display 62 Internet

Closing Outlook Express 65 Connecting to 11

Internet Explorer 9
Closing the Browser 18
Reconnecting 12
Connecting to the Internet 11
Theory 8
Copying Internet Explorer Screen 14
From Word 72
Internet Explorer 9
Messages 71
Internet Theory 8
Creating a Message 70
Navigating
Creating Inbox Folders 100
Back and Forward Buttons 24
Cut from Word 72
Closing the Browser 18
Cut Messages 71 Favourites 26
Deleting Messages 99 Organising Favourites 28

Displaying Images 16 Using Hyperlinks 22

Using Web Addresses 25
Distribution Lists 91
Links Bar 29
Downloading
Open Messages 81
Files 53
Stop and Refresh Downloads 32 Organising

E-mail Favourites 28
Messages 102
Changing Screen Display 62
Closing Outlook Express 65 Outlook Express 57

Online Help Functions 61 Page Setup 50

Outlook Express 57 Paste from Word 72
Explorer Search Bar 40 Paste Messages 71
Favourites 26 Printing
Finding Text 41 E-mail Message 98
Forward Button 24 Search Result 52

Forwarding Messages 87 Web Page 51

Read Messages 81

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 ECDL Module 7 Information & Communication

Reconnecting 12
Refresh Downloads 32
Replying to Messages 87

Saving a Web Page 48

Searching
Finding Text 41
Search Criteria 37
Search Engines 36
Subject Directories 39
The Explorer Search Bar 40
Search Criteria 37
Search Engines 36
Sending Messages 80
Setup
General Options 42
Page Setup 50
Spell Checker 73
Stop Downloads 32
Subject Directories 39
Views 15
Changing Display - Outlook 62
Displaying Images 16
Framed Web Pages 17
Internet Explorer Screen 14
Web Addresses 25

Internet Explorer 6 113 © CiA Training Ltd 2003

 Record of Achievement
Matrix
This Matrix is to be used to measure your progress while
working through the guide. This is a learning
reinforcement process, you judge when you are
competent.

Tick boxes are provided for each feature. 1 is for no

knowledge, 2 some knowledge and 3 is for competent. A
section is only complete when column 3 is completed for
all parts of the section.

For details on sitting ECDL Examinations in your country

please contact the local ECDL Licensee or visit the
European Computer Driving Licence Foundation Limited
web site at http://www.ecdl.com.
 Tick the Relevant Boxes 1: No Knowledge 2: Some Knowledge 3: Competent

Section No Driving Lesson 1 2 3

1 Getting Started 1 Internet Theory
2 Internet Explorer
3 Connecting to the Internet
4 Reconnecting
5 Browser Help
6 Internet Explorer Screen
7 Views
8 Displaying Images
9 Framed Web Pages
10 Closing the Browser

2 Navigation 12 Using Hyperlinks

13 Back and Forward Buttons
14 Using Web Addresses
15 Favourites
16 Organising Favourites
17 The Explorer Favourites Bar
18 Stop and Refresh Downloads

3 Browsing the Web 20 Search Engines

21 Search Criteria
22 Subject Directories
23 The Explorer Search Bar
24 Finding Text
25 General Options

4 Saving and Printing 27 Saving a Web Page

28 Page Setup
29 Printing a Web Page
30 Printing a Search Result
31 Downloading Files
Tick the Relevant Boxes 1: No Knowledge 2: Some Knowledge 3: Competent

Section No Driving Lesson 1 2 3

5 Outlook Express 33 Using Outlook Express
34 E-mail Help
35 Changing Screen Display
36 Closing Outlook Express

6 Message Editing 38 Creating a Message

39 Cut, Copy and Paste Messages
40 Cut, Copy and Paste from Word
41 Spell Checker
42 Applying a Signature

7 Send and Receive 44 Sending Messages

45 Open and Read Messages
46 Attaching Files
47 Open and Save a File Attachment
48 Changing Message Priority
49 Reply to / Forward Messages
50 Address Book
51 Add Sender to Address Book
52 Distribution Lists

8 Message Management 54 Printing a Message

55 Deleting Messages
56 Creating Inbox Folders
57 Organising Messages
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